 Important: COVID 19 Guidelines for passengers.

Baggage Policy
Learn more about Maldivian free check-in baggage allowance on all booking class, weight and size limits
for a smoother check-in

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Baggage policy

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BAGGAGE POLICY

TRAVEL DURING COVID 19

Excess Baggage Rates

Below are the excess baggage rates for our routes information. The amount of excess baggage the airline accepts
depends on the aircraft’s capacity.
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 SECTOR Rates per Kg

Male’ to Hanimaadhoo/ Hoarafushi/ Kulhudhufushi/ Ifuru/ Funadhoo/ Kadhdhoo Mvr.36

Hanimaadhoo/ Hoarafushi/ Kulhudhufushi/ Ifuru/ Funadhoo/ Kadhdhoo to Male’ Mvr.36

Male’ to Ifuru/ Maafaru/ Madivaru Mvr.30

Ifuru/ Maafaru/ Madivaru to Male’ Mvr.30

Male’ to Dharavandhoo/ Thimarafushi Mvr.24

Dharavandhoo/ Thimarafushi to Male’ Mvr.24

Male’ to Kooddoo/ Kaadedhdhoo/ Maavarulu/ Faresmaathodaa Mvr.48

Kooddoo/ Kaadedhdhoo/ Maavarulu/ Faresmaathodaa to Male’ Mvr.48

Male’ to Fuvahmulah Mvr.57

Fuvahmulah to Male’ Mvr.57

Male’ to Gan Mvr.60

Gan to Male’ Mvr.60

Male’ to Cochin $7

Cochin to Male’ $7

Male’ to Trivandrum $10

Trivandrum to Male’ $8

Male’ to Dhaka $10

Dhaka to Male’ $10

Male’ to Bangalore $10

Bangalore to Male’ $10

Delayed & Damaged Baggage

In the event that you arrive at your destination without your checked baggage, please be assured that our staff will do
everything possible to assist and have your baggage located as soon as possible and contact you to collect the baggage
from your destination airport. If your checked baggage arrives damaged, you will need to report the damage immediately
to our ground staff or the local GHA staff at the baggage claim area, before you leave the airport terminal. Our appointed
agents will assess the damage and our Baggage Services agents will inform you if your baggage can be repaired.
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 Delayed Baggage

If you are unable to locate your bag on arrival:

Please approach our ground staff at the airport immediately. You will be asked to ]ll up a property irregularity
report PIR to describe your bag in detail, together with your contact information and your address. Please note
that your copy of the Property Irregularity Report does not constitute a claim. If you wish to claim for
compensation (in the event your baggage is not located) you will need to appeal for a claim in writing, addressed
to Maldivian Baggage Services within 7 days of your travel date. Island Aviations Services shall not be liable to
missing baggage reported after leaving the arrival terminal.
You should expect to receive a signed copy of your report.
If there are any other issues, you may contact us at Maldivian Baggage Services

Maldivian Baggage Services

Velana International Airport,
Maldives
Tel: +960 333 1300
Fax: +960 334 1567
E-mail: [email protected]

When your bag is found

Maldivian will notify you as soon as your baggage is located.

You may collect your baggage from us at the respective airport.

If your bag is not found:

In the unlikely event that your delayed bag is still not located after tracing period of 21 days, you will need to send
a separate claim in writing, addressed to Maldivian Baggage Services within 7days of your travel date. Together
with the claim you will need to provide the following:
A copy of the property irregularity report made upon your arrival at destination airport.
A copy of your passport (National ID for Maldivians can be accepted).

Damaged Baggage

If your checked baggage arrives damaged, you will need to report the damage immediately with receipt of your bag at the
arrival terminal. Our appointed agents will assess the damage in the presence of Maldivian Ground Staff and inform you
if your bag can be repaired.

Who you should contact:

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 If you are still in the airport, please approach our ground staff immediately
A courtesy report may be created if the damage was reported after leaving the arrival terminal. Island Aviations
Services shall not be liable to such damages reported after leaving the arrival terminal.

What information you will need to provide:

Contact details
Flight and baggage tag details
Description/Evidence of the damage

On behalf of the Airline, Maldivian Ground Operation will close any case related to PIR, if the passenger does not respond
with a claim within a period of 7 days.

All the claims related to damage baggage should be addressed to Maldivian Baggage Services in writing within a period
of 7 days.

Maldivian Baggage Services

Velana International Airport

Maldives
Tel: +960 333 1300
Fax: +960 334 1567
E-mail: [email protected]

Additional baggage information

Minor Damages

Maldivian is unable to accept liability for damages to baggage due to wear and tear, which includes the following:

Minor cuts, scratches, scuffs, dents, dirt and stains

Damage to wheels, feet or extending handles
Damage to fragile or perishable items
Damage due to over-packed baggage
Damage due to leakage of any content inside the baggage
Loss of external locks, pull straps, security straps or zipper tabs
Baggage accepted under the conditions of the Limited Release Tag (LRT)
Items con]scated by airport authorities or security

Insurance

As a gentle reminder, if you have purchased a travel insurance policy to insure your recent travel, it is in your best interest
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 to pursue a claim against your own Travel Insurance. These policies will almost certainly offer a higher level of cover. The
Airlines liability is limited by the applicable Warsaw or Montreal Conventions (as amended from time to time), which
imposes a very limited liability on Island Aviation.

Valuables

Passengers should not include the following items in their checked baggage:

Fragile and perishable items

Valuables
Computers and personal electronic devices
Stored data
Camera
Any medication or medical equipment
Valuable documents such as business documents, passports, certi]cates, identi]cation documents, negotiable
papers etc.

Limited Release Baggage Tag

Maldivian will accept fragile, perishable, and inadequately-packed baggage upon completion of a Limited Release
Baggage tag. Baggage with pre-existing damage shall likewise be accepted as a Limited Release Baggage.

The Limited Release Baggage Tag releases the airline from liabilities on baggage resulting from any pre-existing damage
or unsuitability for transport.

What are our baggage liability limitations?


Island Aviation Services Limited’s liability is limited in accordance with the terms of Island Aviation Services Limited’s
conditions of carriage for passenger and baggage, as well as the applicable Warsaw or Montreal Conventions (as
amended from time to time) or any other applicable law or regulations, unless a higher value has been declared in
advance and payment has been made for the additional relevant charges associated with the higher value declared.

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