NeSDA | From Physical to e-Service Delivery ia 3rowth in Mandatory e-Services Rison Saturation of Mandatory e-Services from 48% in NeSDA 2019 to 69% in NeSDA 2021 to 76% in NoSDA Way Forward, December 202:SS National e Service Delivery Assessment (NeSDA) & NeSDA Way Forward] / DARPG had formulated the National e-Governance Service Delivery Assessment (NeSDA) Framework to assess States/UTs and Central Ministries with regard to their delivery of e-services as a benchmarking exercise, covering seven sectors. © The Framework helps to measure the depth and effectiveness of existing e-governance service delivery mechanisms from the citizen's perspective as a biennial exercise. Two NeSDA Reports (NeSDA 2019 & 2021) hhave been released, the third report (NeSDA 2023) is in pipeline. © As a follow-up to the findings of NeSDA 2021, NeSDA Way Forward PMU was setup to monitor the monthly vice delivery, across States/UTs. DARPG has built NeSDA Way Forward Dashboard to inputs from States/UTS.NeSDA | 56 Mandatory e-Services across 7 Focus Sectors 22a, 1! Mandatory e-Services identified in Social Welfare inc. Health, Agriculture, Home Security sector ==? Eq Pabent Registration (ZC), Pension (any type) (G2C) EB) Mandatory e-Services identified in Finance sector Eg. Domicile Cerificate (620), e Return Fiing (G28) xy, 1 Maneater eServices Knsited in seal Govern & UsMy Series sector Eg. Appication for Water Connection (business) (G28), Brth Certicate (G2C) 2 4 Mandatory e-Services identified in Education sector Eg, Check examination resus online/Oniine resut display (G2C), NOC for Schools (628) fe ag araribrectbrel ae prenilyverbisa psn Eg. Application for Registration of Shops and Establishment (G28), Employee Registration (G2C) Oy ‘Mandetor Savi tentfed in Envronrant sector — ‘Eg. Final NOC / Ptan Approval for Occupancy Certificate (G28), Initial NOC / Ptan Approvalfor Buikding Perma (G28) © 2 Mandatory e-Services identified in Tourism sector Eg. Recognition as Provisional/ Approved State Tour Operator (G28), Registration of tourist Accommodation units/ etc. (G2B) NeSDA is totally a Data driven Strategy and ProcessleSDA | Services Assessed in Central Ministries ( A total of 20 Services were assessed for Central Ministries in NeSDA 2021. Ministry of Finance Eg. Filing income tax returns (ITR), E-payment of Customs duty, Central Public Procurement Portal Ministry of Labour and Employment Eg Register your establishment with EPFO, Online challan submission of EPF, Apply online to transfer your EPFO claim 28 Ministry of Social Justice and Empowerment > Eg. Grants given to NGOs by he department through portal (e-Anudaan) Ministry of Health and Family Welfare Eg. Online Patient Registration, Online service portal of Central Government Health Scheme Ministry of Agriculture & Eg eNAM, Soll Health Card ‘© Ministry of Rural Development Q* eq Kaushal Panjee-Skil Register, Men Sadak Ministry of Commerce & Industry Q Eg. Government e-Marketplace (Gel)NeSDA 2021 | Improvements from NeSDA 2019 1, Increased delivery of e-Services + Over 60% more services evaluated, fom 872 services in 2019 to 1400 services in 2021 + 69% mandatory e-Services delivered in 2021 by States/UTS, up from 48% in NeSDA 2019 ‘+ 74% respondents for nation-wide Citizen Assessment Survey are Satisfied 2. Rise of Integrated / Centralized Portals 3. Improvement across Parameter Scores In NeSDA 2021, scores have improved for ~ + Parameters for State/UTICentral Ministry Portals + Parameters for StatelUTICentral Ministry Services Portals * Information Security & Privacy was the mast improved aspect across all sectors DARPG CTT ati:NeSDA - Way Forward | Objective & + Identification and increase in detvery of total e-Services, + Set benchmark of variety of services that can be provided, in each sector Promote faceless and suo-moto entitlement-based delivery of services [eq]; Nenitor provement in services providedfacelessly.j.e., without any physical interaction and human intervention 45) «Provision of e-semvices to he citizens as per their entitlement, basedon ther socio-economic status eee kek) ntralized Portals for delivery of e-Services ‘+ Adoption of integrated service delivery through single unified portal that provides mutiple benetits including faster rolout of services, consistent interfaces, single view ofall services and increasedtrust Identification of bottlenecks and Dissemination of Best Practices @ -recoente circa ecient er pce Pi PeiNeSDA - Way Forward | WViulti-Prong d Approa Enhancing e-Service Delivery i] Unified Service RTS Act Chief Delivery Portals ‘Com. Appellate EG Deng ee ier ey Session on Per ayel leSDA Way Forward] Expanding e-Services DARPG monitors the fotal number of e-services provided by States/VTs, beyond the 56 identified mandatory e-services for ‘assessment. Below are a few exomples of services spanning the 7 focus sectors: Social Welfare inc. Health, Agriculture, Home Security sector Eg. License to Manufacture Pesticide, Application for grant of newienewal of arms license Finance sector Eg Issuance of Excise License! Excise Verification Certificate (EVC), GST Payment, Refunds, Registration Local Governance & Utility Services sector Eg. Motor Vehicle Dealer Registration, Telecom Service, Intemet Service and Infrastructure Education sector Eg. Application for issue of Degree Certificate, Document Verification Labour & Employment sector Eg. Registration under the Trade Union Act. Registration of boilers/economizer under the Boilers Act Environment sector Eg. Permission for trees felling and transit, Consent to Establish Under Air and Water Act Tourism sector Eg. Booking of Car or Bus rental service, Film Shooting Permission Through sharing of Best Practices and focus on replication, rapid progress was observed in spread of e-Services eitNeSDA - WF | Expanding e-Service Delivery 42% Rise in mapping of Total e-Services on NeSDA Way Forward Dashboard from April - December'23 Ait 1 { ilu TT i III eonstey rg “Stetneatiar | { thtttaalNeSDA - WF | Next Step towards Ease & Excellence in service delivery Unified Service Portal A untied sence detvery portal seamlessly irtegrates services across Departments to prove better governance and servce avatabity These help ensue thst a zen entements are avaiable on the coud, enhance the ease of dong busness, and itegrate 2 number of technologes tx ceveiopmet actos ‘Top 10 StatesIUTs with Highest Share (s) of e-Services Available ‘on the denied Single Unified Service Delivery Portal 1 mt Rastne——100%(1117) euNNaT 12 era 100% (10) eSeanan | 13 Assam 100% (469), ‘Sewa Setu | =—_-.—_—= 3 on ees | [6 Uae arwr79) [7 Renamen 96% (529) j | | |NeSDA - WF | Next Step towards Ease & Excellence in service delivery Jnified Service Portal A uniied service detvery portal seamlessly integrates services across Departments to provide Detter governance and service availabilty. These help ensure that all tizen enttiements are available on the cloud, enhance the ease of doing business, and integrate a number of lechnologies for development actrties ‘Top 10 States!UTs with Highest Share (%) of e-Services Available on the dented Single Untied Service Delivery Portal 1 Jammu & Kashme 100% (1117) UNNAT 2 Korda 10% (11) Sevan 3. Assam 10% (468) Sewa Seta | 4 Oda 100% (404) Osta One [5 em $69 (426) eDstet | 6 Utar Protech 97%4(774) Nvesh Ada & © Detect 7 Rajasthan Se (529) Mice 8 Kerataka 95% (771) ‘Seva Secu | [9 pnctea Pradesh 9196 524) 4 Seva 829% (190) Gos Orin 8 ne ‘Share (5) ote Serves Arable nthe dered Single Untied Saree Ontvery PertLeveraging Data for Efficient Service Delivery | Grievance Redressal Mechanism P| CPGRAMS - Use of AUML Under Centralised Public Grievance Redress and Monitoring System + URGENT Grievances identified based on keywords lke © comuption, sexual harassment, suicide, threat, danger, murder, violence, atrocities, etc., flagged on the dashboard for priority cisposal + Flagging of Super Senior Citizen's Pension Grievances, + Flagging of Family Pension Grievances + An AML based dashboard has been developed with IIT-Kanpur, enabling deeper analysis of CPGRAMS grievances by the Ministies/Depertments, to help them bring about systemic changes ‘and policy interventions ‘otal Grievances handed exch year are around 25 lakh and average Sime taken in redressa of grievances comes down to 1-18 daysLeveraging Data | CPGRAMS ~ Analytics ‘The Data Strategy Unit. setup by DARPG, has developed an analytical dashboard which enables drawing insights, that may be leveraged for strategic decision making and policy based reforms. The automated analysis tool has been rolled out to all the Central Ministies/Departments ——ELeveraging Data | CPGRAMS ~ Bhashini + CPGRAMS Portal has been operationalized in the 22 regional languages along with Hindi & English + DARPG has launched Bhashini from 25th July, 2023. Bhashini is an API based language translation platform which has been added to CPGRAMS platform for the two interfaces ie. Grievance Redressal Officer and Citizen interface wi rs CPGRAMSData is key to excellence in Decision Making e-Office Analytics Dashboard om FE User friendly process through Visualization of Data and Trends Lg BEE Dash Board provides Real Time metrics to facilitate in-depth data analysis, ers ee ee ee ed — Bie cad Esiuccessful Delayering... Flatter Decision Making Process and ‘aster Decisions ‘The distinct levels of fhe ‘movement fell from an ‘Average of 8 01 20200 455m Feb 2024‘reating Transparency & Efficiency ‘he growth of e-FilesTowards Building a Completely Electronic environment- e-Receipts Data is key to excellence in Decision MakingCURRENT DATA ECOSYSTEM Sectoral Data Open Increase Policies a Portals = Siena ged a fate Data Em SharingEvolving Concepts of Prec marian Data Repositories Access to Registered & Restricted Data (Crowdsource Platform Users Register to Contribute Data Ur) Rd Ces Free Access for All UsersIEXT GEN DATA PLATFORM - DATA EXCHANGE Cj ety Cee) ) Gateways, ecortarsey ohn JameSERVICES ENVISAGED FOR DATA EXCHANGE Open Source Data Exchange Model ey po ‘a Catalogue ff Catalogue Tey Publisher ff Monitor & ed Cro Drees Engine rer Oy Cons Pris forrens§ cid tts I2OLICY & SECTOR AGNOSTIC DATA EXCHANGEKEY FEATURES FOR CDOs (GOVT.) & DATA PROVIDER ADMINs (PVT.) Centrally Share data via | Administered ‘APlorupload | = Workflow File J Dataset Access Dataset Data Sharing & | Data Providers Models Transformation Access Dashboard Agreements PolicyKEY FEATURES FOR DATA CONSUMERS (GOVT. & PVT.) Digital Agreements to Access & Share Single Sign-On by JanParichay (email & mobile) Datasets ) ) Share Feedback Review &Rate | Directly Share Data Datasets ig with Requests ¢ Data Providers Dashboard to Mi 3DATA ACCESS MODELS 1/2 a iif loos Type WS TES ee) brs ut Validity Perey T&CPres Ceres Data Agreement ber Provider ee ACCESS MODELS 2/2 OPEN REGISTERED RESTRICTED DIRECT ACCESS NO SIGNAN& SIGN.N., SIGN INOR COMPLETION OF AGREEMENT & AGREEMENT [AGREEMENT RED. AUTHORISATION BY REQUIRED DATA PROVIDER REQD.Ree See Sree Sr re ee epee BRONZE FEATURES + Taluka ‘Open Access Reg. Access itt Meee © cine Wind Data Wind & Rainfall one ‘eMindiai a Limit eno fits Une caicth i Policy: NDSAP Validity & + Wind Mi ind Max Licence: GODL Policy: NDGP Validity Rainfall iiseacerec 3 Policy: NDGP S02 “ Licence: CC 4.0 non! Cou TTT State, District, State, District, Taluka, State, District, Taluka, Circle, Wind Circle, Wind Min, Wind Taluka. Cire Min, Wind Max, Max, Rainfall, S02, NO2, Wind Min, Wind Max Rainfall PM10CASE STUDY: SINGLE DISTRIBUTION OVER - API/FILE AS} AZ 33 FEATURES BRONZE em + State Gait) + District bed coon access ea Wind: Ranta & wis Sicide ind Data Wind & Rainfall a + Wind Min Rate cle Rate Limit, Quota Rate Limit, Quota cNOSAP vi + Wind Max Potey Nose Svenaty a Licence: GODL Policy: NDGP sc Licence: CC 2.0 soz State, District State, District, Taluka, + pmo . : : , Taluka, State, District, Taluka, Circle, Wind Circle, Wind Min, Wind Tora: rele, Min, Wind Max, Max, Rainfall, $02, NO2, Wind Min, Wind Max Rainfall PM10DATA EXCHANGE USECASE — AGRISTACK BY D/o A & FW DATA SERVICES DATA PROVIDER DATA mp | GOVERNANCE Agriculture Dept jo Agrcut Farmers Well Maharashtra Tempertre, (Weather Data) Windspeed Cee Pet’ eeu ra Potent credibility Peery poner) pias build Serv Pilot activity is carried out with D/o A & FW and Govt. of Maharashtra