VISUAL
WORKPLACE
Examples
What is Visual
Of Visual
Workplace?
Workplace Management
Visual Workplace is:
• Simple, low cost tools
• Vital information available at a glance
• Allow management in real time
• Influence, direct or limit behavior
• Rapid, accurate communication
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Examples
What is a Visual
Of Visual
Workplace?
Workplace Management
A workplace in which anyone can
know in 5 minutes or less:
• Who
• What
• Where
• When
• How
• Why
... in any work area, without talking
to anyone, opening a book, or
turning on a computer.
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Examples OfThe
Organizing Visual
Visual
Workplace
Workplace
Management
THE GOAL
Create a clean, organized, safe, efficient, and stimulating
workplace which will help identify waste easily!
Things to think about while organizing your work space
• There is nothing extra or unneeded • Standard procedures are easily understood
and clear
• A ‘hospital’ clean workplace
• Performance levels are apparent
• Waste and abnormalities are immediately
recognizable by anyone • The flow of goods is apparent
• Paperwork is minimized and simple • A pleasant and stimulating workplace
• Anyone can retrieve anything in max. 30 sec. • Zero defect is the normal condition
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Examples
Which Ofwe
tools do Visual
use to Workplace Management
achieve the Visual Workplace?
VISUAL MANAGMENT 5S PROCESS
Pictures Japanese English
SWIS Seiri SORT
(Standard Work Instruction Sheets) Seiton SET IN ORDER
SPC Seiso SHINE
(Standard Process Control)
Seiketsu STANDARDIZE
Pull Kanban Shitsuke SUSTAIN
5S VISUAL
TPM MANAGEMENT
(Total Production Maintenance)
Poka - Yoke
(Mistake Proofing)
5S PROCESS
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Examples
Aspects ofOf
Visual
Visual
Workplace
Workplace Management
SWIS (Standard Work Instruction Sheets)
TPM (Total Productive Maintenance)
Poke - Yoke (Mistake Proofing)
Pull Kanban
Pictures
SPC
5S
AMOUNT OF CONTROL
LESS MORE
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Examples
How to Start
Of Visual
a Visual
Workplace
Workplace
Management
• The first steps of the Visual Workplace are the
display boards
• Ask “Can you readily identify at a glance:
• Downtime issues?
• Error issues?
• Real problems?
• Excessive work levels?
• Extraneous activities?
• If you can’t, seek to establish a means of
immediate identification
Can you come up with any opportunities
EXERCISE for “Visual” aides in your project?
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Examples Of Visual Workplace Management
• Signal lights
• Indicator board (Andon) and call lights
• KANBAN tickets
• Storage addresses
• Delivery addresses
• Color coded documents, trays
• Accounts status displayed
• Downtime clocks
• Start and finish points marked on floor
• Standardized work sheets on display in the workplace
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Elements of Visual Workplace
Detection & Audit
• 5S Process: HABIT
1. Sort
AUDIT
2. Set in Order
BE SHOWN
3. Shine
4. Standardize 7 STEPS TO AN SHOW
EFFECTIVE SWIS
5. Sustain DISPLAY
• Visual display boards
EXPLAIN
• SWIS with Audits
DOCUMENT
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Elements of Visual Workplace
Detection & Audit
SWIS
(Standard Work Instruction Sheet)
With SWISs clearly displayed and all
trained, conduct Audits as follows:
• As often as non-conformances
are expected to occur.
• With a check list that follow
the SWIS steps
• Without notice
• Rotating auditors weekly
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Elements of Visual Workplace
Feedback and Communication
In Human Communication:
• Encourage employees to communicate
non-conformances immediately after
detection
• Display feedback on Visual Boards
• Display audit results on Visual Boards
• Discuss audit results during department
meetings
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Elements of Visual Workplace
Feedback and Communication
In Human Communication: 7% WORDS
• 7% is achieved through WORDS
• 33% is achieved through TONE OF VOICE 33%
TONE
• 60% is achieved through VISUAL CUES OF VOICE
Some Examples:
• Use of COLORS
• Use of ICONS 60%
VISUAL CUES
• Use of PICTURES
• Use of SYMBOLS
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Examples Of Visual Workplace Management
Feedback and Communication
Remember that Kaizen is getting it done and not just
meeting to talk about it!!!
• Kaizen JDI, Kaizen Blitz
• Most corrections to problems associated with
control are JDIs Just Do It Kaizens
• At times a Kaizen Blitz might need to be done in
order to permanently correct a series of issues that
are reoccurring often
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Elements of Visual Workplace
Escalation
Why do we need an Escalation Process?
WE HAVE
• No visibility of actions or ownership.
• No formal containment/customer protection.
• No monitor of countermeasure effectiveness.
• No indication of when issues are closed.
WE WANT
• All issue escalation, across all functions and work streams
to be addressed in a standardised manner.
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Elements of Visual Workplace
Escalation
Escalation is a last resort.
• Prior to escalation there must be the capability and the capacity to
attempt root cause problem solving.
• Ownership of the issue must be agreed at whatever level the issue is
raised, e.g. by engineer at team level or by EGL at department level.
• Progress of issues should be formal review at daily or weekly sessions.
• Issues raised should not just be EXTERNAL, i.e. issues that are judged to
be “someone else’s fault!”
• Communication of progress is critical, particularly to those who raise
the issues initially (take them to see escalated strips if necessary).
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Elements of Visual Workplace
Correction
• ARCI
• Kaizen JDI, Blitz, Projects
• Poka Yoke
• Visual Displays (examples in separate document, may be
worth including one or two as visuals)
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Elements of Visual Workplace
Correction - ARCI
Use the principle of ARCI to Correct Non-conformances
• Accountable - Only one person identified as being
THE person who is held accountable for success/
failure of the corrective action
• Responsible - Responsible for meeting specific
timelines and deliverables. They roll up their sleeves
and get “down-and-dirty” in the actual work.
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Elements of Visual Workplace
Correction - ARCI
Use the principle of ARCI to Correct Non-conformances:
• Consultant - Individuals who hold organizational
and subject matter knowledge and expertise critical
corrective action. Not actually part of the project team
or work group. Can include individuals from specific
departments who are knowledgeable about business
processes and procedures.
• Informed - Everyone within the organization who may
be directly or indirectly impacted by the corrective
action, or outcome of the process.
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Elements of Visual Workplace
Correction - ARCI
Function: Client Service Desk Network Service Desk Business Supplier
Manager Administrator Analysts Services
Manager
Incident Management
(Help Desk)
Incident Alerted
R/I A I I I
Notification
Information Recorded I A R R
Incident Classification A/I R/C R/C C
Incident Diagnosis’s A/C R R C
Initial Support
Initial Investigation
C A/I C C
Resolution
Recovery
Further Support
Detailed Investigation
C/I A/C/I R R C R/C
Resolution
Recovery
Incident Follow-up C A/R C R C
Incident Closure I A/I R
Monitoring I A/I I R I
Proactive Communication C/I A/R R
Process Review C/I A/R C C R C
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Elements of Visual Workplace
Corrections – Poka Yoke
• Poka Yoke is a great way to control improvements
• Effective Poka Yokes are un-noticed by workers. They
correct possible errors before they occur.
• Poka Yokes also correct errors as they occur.
• Make Poka Yokes visual by displaying errors prevented
and or corrected on the “Issues Board” make sure that
the issues can be reduced or eliminated.
• This makes the Poka Yoke not work so hard.
VISUAL WORKPLACE Call MSC today to learn about latest 5S solutions.
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Elements of Visual Workplace
Corrections – Visual Displays
VISUAL WORKPLACE Call MSC today to learn about latest 5S solutions.
800.645.7270 | [Link]
