AF302: Multiple Choice

1. ____________________ apps generate graphic images that are superimposed

on pictures of real things. For instance, a mobile phone user might point her
phone camera at an office building and activate an app that generates the logos
of all foodservice outlets inside the building.
Answer: Augmented Reality
2. Each of the following describes enterprise resource planning (ERP) systems
except:
Answer: ERP apps interface with business partners through a B2B
gateway, but cannot interface with legacy apps.
3. Which type of system includes all technology systems and software across an
organization?
Answer: Enterprise resource planning systems
4. Which is not a characteristic or benefit of Business Intelligence?
Answer: implemented by end-users
5. The latest Business Intelligence tools provide, which are reducing managers'
dependence on analysts and tech staff.
Answer: high degree of self-sufficiency
6. What can managers expect from making IT investments on the basis of an
immediate need that is isolated from business strategy?
Answer: Suboptimal outcomes
7. What is the outsourcing option that includes the closest location and direct
customer control?
Answer: Onshore outsourcing
8. What is using organizations from developing countries to write code and
develop systems?
Answer: Offshore outsourcing
9. One of the most effective deterrents to abuses of privacy by social media
companies is
Answer: Fear of the publics backlash and outrage
10.Which is not a step that companies can take to balance the competing risks of
negligent hiring and social discrimination?
Answer: Choose to ignore social network profiles of candidates. Hire
investigation companies to do thorough searches of candidates
backgrounds.
11. Sending out a paper memo or a mass e-mail from headquarters and expecting
a desired response from company employees will ___________ because of
social media
Answer: be increasingly ineffective
12. What does CRM allow an organization to accomplish?
Answer: Provide better customer service

13. Which of the following operational CRM technologies does the marketing
department typically use?
Answer: List generator, campaign management, cross-selling and up-selling

14. A ____________ is a visual presentation of critical data, such as the results

of a report of analysis, to more quickly understand data.
Answer: Dashboard

15. All of the following are factors contributing to the increased use of business
intelligence (BI), except:
Answer: Cloud-enabled BI and analytics

16. All of the following are tools or methodologies that managers use for IT
strategic planning except:
Answer: Dashboards

17. What is the systems development life cycle?

Answer: The overall process for developing information systems from
planning and analysis through implementation and maintenance

18. During the systems investigation stage, _____________ studies are done to
determine if the hardware, software, and communications components can be
developed and/or acquired to solve the business problem.
Answer: technical feasibility

19. Which of the following is not one of the reasons why consumers and
businesses have been slow to embrace mobile commerce?
Answer: Consumers find mobile devices too complicated to use for commerce
20.Training activities that are part of HRM may involve ______________ issues
in recruiting and selecting employees and in evaluating performances, in part
because these activities make use of private confidential information.
 Answer: Ethical

21. In recent years, companies have created online communities for the purpose
of identifying market opportunities through, which is a model of problem
solving and idea generation from the collective talents of many people.
Answer: Crowdsourcing

22. Enterprise systems help managers and companies improve their performance
by enabling them to ______________.
Answer: Seamlessly share real-time data internally among departments and
with external business partners.

23. Sending out a paper memo or a mass e-mail from headquarters and expecting
a desired response from company employees will ___________ because of
social media.
Answer: be increasingly ineffective

24. A ______________ describe the methods by which a company generates

revenue.
Answer: Business model

25. Which of the following statements about data analytics and visualization is
false?
Answer: It is easier to make sense of data than it is to collect the data.

26. Strategic level decisions are visionary and future-oriented. What types of data
are specifically required for these decisions?
Answer: External data about the economy, competitors, and business trends.
Answer: External data about the economy, competitors, and business trends.
27. The system development life cycle (SDLC) is the traditional system
development method for _____________.
Answer: Large IT projects, such as IT infrastructure or an enterprise system
28. Which of the following is a benefit an organization can receive from
outsourcing?
Answer: All of the above

29. Which of the following is not one reason why consumers and businesses have
been slow to embrace mobile commerce?
Answer: Consumers find mobile devices too complicated to use for commerce
30. Why are mobile handsets a threat to the environment?
Answer: Millions of phones are disposed of, but recycling practices are very
poor

31. How has Web 2.0 affected people's attitudes toward the way they want
businesses to interact with them?
Answer: Customers expect businesses to use Web 2.0 capabilities to satisfy
their needs.

32. What is an IT based set of tools that supports the work of teams by facilitating
the sharing and flow of information?
Answer: Collaboration system

33. Which is not one of the characteristics of critical success factors (CSFs)?
Answer: Organizations in the same industry have the same CSFs.

34. The value of ____________ to managers is that these apps pull data from a
data warehouse or other data store and then graphically depict the data in
meaningful displays.
Answer: dashboards

35.Web and mobile technologies have disrupted the business strategies of

retailers as consumers can quickly and easily research product prices. What
do retailers need to do to stay competitive given how empowered consumers
have become?
Answer: Retailers need clear strategies to respond to the empowered
consumer by price-matching or finding ways to offer greater value.

36. Which of the following statements about business value drivers is false?
Answer: Drivers have a long or unlimited life span.
37. ______________ is a programming language and an international standard
for electronic transmission of business and financial information. It helps
generate cleaner data, including written explanations and supporting notes.
Answer: XBRL

38. Which of the following is a challenge of outsourcing?

Answer: All of the above
39. Despite the challenges and lack of clear answers, ethics is important
because it has become clear that relying on alone to safeguard the
community is insufficient.
Answer: The law
40. __________________or sniffing out and mapping the physical location of
Wi-Fi routers is a hacking technique, an invasion of privacy, and an
information security risk.
Answer: Wardriving

41. ________________ allows developers to create apps where information like

store locations can be displayed on a map that comes from Google.
Answer: Google Maps API

42. The greatest challenges when implementing enterprise systems are due to
___________.
Answer: process and change management

43. Which of the following descriptions about enterprise resource planning

(ERP) failures is not true?
Answer: Vendor blogs, white papers, and YouTube posts are good sources of
objective data for selecting an ERP solution.

44. Companies use Web analytics programs like Google Analytics in order to
determine all of the following except
Answer: how visitors have leveraged social media and bookmarking

45. Which of the following is not a current limitation or challenge related to

mobile intelligence?
Answer: Insufficient data sources
46. Why are leading organizations developing marketing and sales strategies
built on connecting with their customers via mobile devices?
Answer: Because customers want to be connected to all aspects of their lives
via their mobiles.

47. Which of the following is the least common reason why companies
outsource?
Answer: Better manage the costs of internal processes
48. Information systems are used to protect companies against fraud. Which of
the following is not a fraud risk factor?
Answer: Design phase

49.Information systems are used to protect companies against fraud. Which of

the following is not a fraud risk factor?
Answer: Assigning a narrow range of duties to employees limiting their
opportunities to commit fraud

50. Based on case studies, which type of work is not readily offshored?
Answer: Work that puts the company at great data security, data privacy, or
intellectual property risks.

51. Companies use Web analytics programs like Google Analytics in order
to determine all of the following except
Answer: how visitors have leveraged social media and bookmarking
52. What targets sales opportunities by finding new customers or companies for
future sales?
Answer: Opportunity management systems

53. Which is not one of the characteristics of critical success factors (CSFs)?
Answer: Organizations in the same industry have the same CSFs.
54. The collection of data for ratio analysis is done by the __________________
and interpretation of ratios and the ability to forecast their future behavior
require expertise which is supported by ______________.
Answer: TPS; DSS
55. The value of ____________ to managers is that these apps pull data from a
data warehouse or other data store and then graphically depict the data in
meaningful displays.
Answer: dashboards

56. All of the following are tools or methodologies that managers use for IT
strategic planning except:
Answer: Dashboards

57. Which is not a characteristic of system testing?

Answer: Proper testing can be done quickly and with little effort and expense.
58. Projects are managed by managing the triple constraints. Which is not one of
those constraints?
Answer: Approval

59. How has Web 2.0 affected people’s attitudes toward the way they want
businesses to interact with them?
Answer: Customers expect businesses to use Web 2.0 capabilities to satisfy
their needs.

60. Training activities that are part of HRM may involve ______________ issues
in recruiting and selecting employees and in evaluating performances, in part
because these activities make use of private confidential information.
Answer: Ethical
61. A __________________________ makes it easy for users to aggregate
regularly changing data-such as blog entries, news stories, audio, and video-
into a single place.
Answer: RSS reader
62. Enterprise systems help managers and companies improve their performance
by enabling them to ______________.
Answer: Seamlessly share real-time data internally among departments and
with external business partners.
63. The greatest challenges when implementing enterprise systems are due to
___________.
Answer: process and change management
64. All of the following are factors contributing to the increased use of business
intelligence (BI), except:
Answer: Cloud-enabled BI and analytics

65. Companies use Web analytics programs like Google Analytics in order to
determine all of the following except
Answer: how visitors have leveraged social media and bookmarking
66. Strategic level decisions are visionary and future-oriented. What types of data
are specifically required for these decisions?
Answer: External data about the economy, competitors, and business trends.
67. Project _______________ depends on prompt and candid feedback from the
project team, while _____________ depends on systems and decision rules
for managing variances between the projects scope, cost and schedule
Answer: Monitoring; control
68. The greatest challenges when implementing enterprise systems are due to
___________.
Answer: process and change management
69. One of the most effective deterrents to abuses of privacy by social media
companies is
Answer: Fear of the publics backlash and outrage
70. Why are mobile handsets a threat to the environment?
Answer: Millions of phones are disposed of, but recycling practices are very
poor
71. A fast growing social technology sector involves ________________, which
are used to track conversations taking place on social media.
Answer: Social monitoring services
72. Which of the following descriptions about enterprise resource planning
(ERP) failures is not true?
Answer: Vendor blogs, white papers, and YouTube posts are good sources of
objective data for selecting an ERP solution.
73. What is an IT based set of tools that supports the work of teams by
facilitating the sharing and flow of information?
Answer: Collaboration system
74. The latest Business Intelligence tools provide, which are reducing managers'
dependence on analysts and tech staff.
Answer: high
degree of self-sufficiency
75. Which of the following is not a current limitation or challenge related to
mobile intelligence?
Answer: Insufficient data sources

76. Which of the following statements about business value drivers is false?
Answer: Drivers have a long or unlimited life span.
77. Which of the following is not a red flag that indicates IT project problems?
Answer: Users have too much early involvement
78. What is the implementation phase in the SDLC?
Answer: Involves placing the system into production so users can begin to
perform actual business operations with the system
79. Information systems are used to protect companies against fraud. Which of
the following is not a fraud risk factor?
Answer: Assigning a narrow range of duties to employees limiting their
opportunities to commit fraud
80. Which of the following is not one reason why consumers and businesses have
been slow to embrace mobile commerce?
Answer: Consumers find mobile devices too complicated to use for commerce
81. The effectiveness of social media activities is evaluated with
Answer: mashups such as dashboards and score cards
82. Each of the following describes enterprise resource planning (ERP) systems
except:
Answer: ERP apps interface with business partners through a B2B gateway,
but cannot interface with legacy apps.
83. Which of the following operational CRM technologies does the marketing
department typically use?
Answer: List generator, campaign management, cross-selling and up-selling
84. Which is not a characteristic or benefit of Business Intelligence?
Answer: implemented by end-users
85. Which of the following statements about data analytics and visualization is
false?
Answer: It is easier to make sense of data than it is to collect the data.
86. Why are leading organizations developing marketing and sales strategies
built on connecting with their customers via mobile devices?
Answer: Because customers want to be connected to all aspects of their lives
via their mobiles.
87. Which of the following issues about the system development life cycle
(SDLC) methodology is false?
Answer: The requirements study determines the probability of success of the
proposed project
88. In relation to an IT project, what is a feasibility study?
Answer: Determines if the proposed solution is feasible and achievable from
a financial, technical, behavioral and organizational standpoint
89. Based on case studies, which type of work is not readily offshored?
Answer: Work that puts the company at great data security, data privacy, or
intellectual property risks.
90. Which is not a step that companies can take to balance the competing risks
of negligent hiring and social discrimination?
Answer: Choose to ignore social network profiles of candidates. Hire
investigation companies to do thorough searches of candidates backgrounds.
91. Which of the following key terms relating to organizational strategy involves
the SMART criteria?
Answer: Objectives
92. Sending out a paper memo or a mass e-mail from headquarters and expecting
a desired response from company employees will ___________ because of
social media.
Answer: be increasingly ineffective
93. Which type of system includes all technology systems and software across an
organization?
Answer: Enterprise resource planning systems
94. A ____________ is a visual presentation of critical data, such as the results
of a report of analysis, to more quickly understand data.
Answer: Dashboard
95. The collection of data for ratio analysis is done by the __________________
and interpretation of ratios and the ability to forecast their future behavior
require expertise which is supported by ______________.
Answer: TPS; DSS
96. What can managers expect from making IT investments on the basis of an
immediate need that is isolated from business strategy?
Suboptimal outcomes