Role of Branch Checker

1. All the requests initiated/verified by the Maker have to be approved by the Branch
Checker in YBBI
2. The checker can also act as a maker in case no maker is available at the branch. That
is he/she can initiate requests in the YBBI.
3. Such requests initiated by a Checker will have to be approved by another checker at
the same branch.

It is to be noted that many of the above activities are initiated by the corporate customers in
the customer interface. They only need further approval by the branch officials after due
verification.

These branch applications are also constantly evolving. More aspects/features are expected to
be added in future to enhance the user experience and provide better service to customers.
OVERVIEW OF CBS APPS
Core Banking Solution(B@NCS-24) was introduced in SBI in 2003 to facilitate processing
of banking transactions at any branch. It is an Anywhere Banking solution. In 2008, we
completed rollout of CBS across all branches in India. Ever since, there is a tremendous load
on the Core Banking Solution (CBS) Application to handle the transactions which are in
several lacs every day.

The transactions include routine banking transactions like deposit of cash, withdrawal of
cash, transfer transactions within the bank, transfer of funds from SBI to other banks in India
and abroad, loan disbursal & repayment transactions etc. In addition to these routine
transactions, CBS also handles various miscellaneous transactions as below:

 Tax collection
 Forex transactions
 BC Channel transactions,
 Payment of bills
 Handling of FI products like PMJBY, APY etc.,
 Opening of NPS accounts and collection of contribution to NPS,
 Debit cards/Prepaid card transactions
 Handling of cross selling business from our associates like SBI Life, SBI General,
SBI Cards etc.

To handle all these transactions, separate apps have been developed by respective Business
units. As per Single Sign On (SSO) policy of the Bank, a link named as “APPs” is provided
in CBS to access these applications directly by CBS users.

As on 01.04.2021, 36 apps are available in the CBS application Apps link as shown in the
pictures below:

In this Module on CBS Apps, we shall discuss the details of the following general banking
apps.

1. Debit Card Management System (DCMS)

2. Vendor Payment System
3. TaxCPC
4. Kiosk Banking
5. Service Integration (SI) application

4.2 Debit Cards Management System (DCMS)

a.Blocking Card (Temporary)

Online Card Blocking: This functionality is used for temporary blocking of SBI Debit Card.
Once the Card is blocked temporarily, the same Card cannot be used to perform any
transactions till the time it is unblocked.
Below are the steps to be performed:

Card Search: Enter the Card Number or Account Number and Click on “Search” button:

Verify the Card details and select the Card which is required to be blocked. Enter appropriate
remarks and click on “Block” button.

b. Permanent Blocking
Online Card Close: This option is used to permanently block the SBI Debit Card. Once the
Card is blocked using this option, it cannot be unblocked.

Below are the steps to be performed:

Click on “Card Number” or “Account Number” and enter the details. Click on the “Search”
option to view the Card details.

After clicking on the “Search Card” option, the below screen will appear. Select the appropriate
reason from the drop down box and enter suitable remarks under “Remarks” option. Click on
“Block” button.

After clicking on the “Block” button, the below screen will appear, showing the success or failure
message on the screen. Click on “Close” tab option to close the screen.

c. Blocking of Undelivered Card (Temporary)

Undelivered Card Blocking: This option is used to block SBI Debit Card which is
undelivered to customer and returned to the Branch.

Below are the steps to be performed:

Enter the Card Number or Account Number and Click on “Search” button

After clicking on “Search” option, the below screen will appear, showing the Card details.

Select the appropriate reason for blocking and enter the suitable remark.

Click on the “Block” button to block the Card.

d. Card Unblocking
This is used to unblock SBI Debit Card. Once the Card is unblocked, then the customer will
be able to perform transactions through that Card. This functionality follows Maker –
Checker process.

Below are the steps to be performed:

Maker Activity:
Search Card for Unblock: Enter “Card Number” or “Account Number” which needs
to be Unblocked and click on the “Search” button.

After clicking on “Unblock” button, Card unblock request will be sent for approval and the below
screen will appear. Click on “Close” tab to close the screen.

Checker Activity:

On this screen, the Checker can see all pending “Card Unblocking” requests. Select
any one or all requests and click on “Approve /Reject” button.

e. Card Activation
This is used to activate a newly issued SBI Debit Card, so that the customer is able to
perform the ATM, POS and e-Commerce transactions. This functionality follows Maker –
Checker process.

Below are steps to be followed:

Maker Activity:

Search Card for Activation: Enter the Card number that needs to be activated and
click on the “Search” button.

Card Search Result: Below Screen will display the Card details for which the search was performed.
Select the reason and enter the remarks on screen, then Click on the “Active” button.

Checker Activity:

The below screen will appear with pending Card activation requests.

Enter the appropriate remarks under Checker remarks and click on the “Approve”
button to activate the Card.

fter clicking on the “Approve” button, the below screen will be displayed.

If the Checker activity is Successful/Approved, then the Card will be activated and
ready for use by the customer.

f. Account Linking
This is used to link the additional account number to the customer’s Card. Here a new or
existing account can be linked to existing Debit Card. This functionality follows Maker –
Checker process.
Below are the steps to perform:

Maker Activity:

Search Screen for Account Link: Enter the “Card Number” or “Account Number”
which needs to be considered for linking. Enter the appropriate remark and select the
reason, then click on the “Search” button.

After clicking on the Card / Selecting Card number, existing accounts which are linked to the
Card will be displayed on screen.

ATM Account flag validation applied at maker Level, if ATM account flag is not 1 then alert
will be populated to user to enable CBS ATM account flag.

To Link new account number of customer, enter new account number and type.

If account already linked to card then account already linked alert message will be
populated.

g. Account de-linking
This is used to delink the account from the Card. This functionality follows Maker – Checker
process.

Below are the steps to be performed:

Maker Activity:

Enter “Card Number”/”Account Number” in search value option and click on the”
Search” Button.

After clicking on the “Card Number”, the below details will appear on screen, showing the
Card currently linked with account number. Enter the remark and select suitable reason, and
then select the Account Number which is to be delinked.

Click on “Submit” button.

During account delink process if card is having only one linked account, then alert message will
populated as ‘cannot be Delinked, card should have more than 1 account linked’.

If any support function is already pending at checker level for any card then maker cannot initiate
another support function to same card. Error message will be populated at maker level screen as
request already pending for approval.

h. Limit Setting (Channel Wise)

This option is used to change the limits on the Debit Card.
Below are the steps to be performed:

Maker Activity:

Click on the “Card Number” and enter the Card number or account number.

Click on the “Search” button to view Card details.

The below screen will appear after clicking on the above hyperlink. This screen will show
existing limits available on the Card, also the user can input new limit values to be set on the
Card.

Enter new limit values and click on “Submit” option.

i. Usage Type Setting (Channel Wise)

This option is used to create the flexibility for the use of Debit Card on channels like ATM,
POS & e-Commerce.

Below are the steps to be performed:

Maker Activity:

Select search by Card number or account number enter the details in search option
and click on “Search” button.

Select the usage as per the requirement (e.g. at ATM, POS or e-Commerce) and enter the
appropriate remarks and click on “Submit” button.

j. Domestic/International Usage Setting

This option is used to restrict the use of Debit Cards for domestic or international
transactions.

Below are the steps to be performed:

Maker Activity:

Enter the Card number in the search option and click on “Search” button.

o modify the usage, select the usage which is to be enabled or disabled on the Card and enter the
appropriate remarks, then click on “Submit” button.

k. NCMC (National Common Mobility Card)/ Contact

Less Flag :
This option is used to enable or disable NCMC flag for particular card. Flag will be changed
in DCMS as well as on switch.

Below are steps to perform to enable or disable the NCMC flag through CBS.

Maker Activity:

Enter the Card number in the search option and click on “Search” button.

l. PPK PIN Issuance:

This function is used, when PIN cannot be generated for a Card, using this function we can
create number of pin required, branch wise a unique URN Number is generated. We can use
this URN Number to generate PIN for particular card. Using this URN Number PIN is
attached to that card.

Below is the screen to generate PPK Pin.

Here user should enter Branch Code for which PPK Pin needs to be generated, and insert the
number of PINs required for the branch.

Click on Submit. After Submit below screen will appear. The screen will show the
Success Count and Error Count while generating PPK Pins for the particular branch.

m. Admin/CMAC (Channel Manager Access Card)

Issuance:
This function is used for Admin and CMAC card Generation. Admin Card is used to deposit
cash in ATM Machine. CMAC Card is used by ATM Channel Managers /Facilitators for
monitoring or checking the ATM room services like Camera, Air Conditioner, Security etc.

Admin Card Generation: User needs to enter Branch code and total number of cards
& select type from drop down. This maker & checker process will be used to generate
the Admin Card. The following are the steps to generate Admin Card.

Maker Screen:

User needs to click on Admin Card Generation option,

After clicking on above option, below screen will appear. Here user needs to enter/select
following details:

1. Total cards to be generated

2. Type of card (Admin/CMAC)
3. Address for Dispatch and
4. PIN code.

After passing these inputs, click on submit button to send records for checker approval.

or PPK PIN Issuance, user will get screen as shown below.

Here user needs to enter below details ,

1.
1. No. of PIN
2. Address One
3. AddressTwo
4. Address Three
5. Pin code.

4.3 Vendor Payment System (VPS)

1- INTRODUCTION
Vendor Payment System application has been developed by the bank to handle payments
made to the various vendors of the bank. It is also to be used for the payment or
reimbursement of bills to the employees of bank where the bills cannot be handled through
HRMS platform. After implementation of VPS, the charges account cannot be debited
directly in CBS.
VPS application can be accessed by clicking on the ‘SBI VPS’ icon available in the Apps
menu

he VPS application has following menu options:

1. Vendor Maintenance
2. Transaction Processing
3. Transaction Enquiry
4. Reversal of Transaction
5. VPS Bulk file upload
6. 15 GH
7. Authorisation
8. Misc. TDS

2- VENDOR MAINTENANCE
Vendor Maintenance Menu has following Sub menu options:

1. Vendor Creation
2. Employee Details
3. Vendor Master List (To Enquire Home Branch Vendor Ids)
4. Vendor List (To Enquire on Non-Home Vendor Ids)

A. Vendor Creation

This menu will be used for creation of vendor. Maker Checker concept is applicable in
Creation of Vendor in the VPS.

Vendor Creation Maker

On clicking on “Vendor Creation”, the Screen will appear as below. User will be required to
enter vendor’s details and click on ‘Create Vendor

Vendor Creation – Checker

Checker checks the pending items in the authorization – Maker Checker menu.

Checker selects the queue and is required to check all details (like GSTIN, PAN, constitution,
nature/sub-nature of service, constitution etc.) of vendor and accepts for approval if all the
details entered are correct.

Generic functions are given in the above section “C. Authorization – Maker checker”

Vendor Id created will be shown along with message ‘Vendor Created Successfully’as
shown in below screen.
b.Employee Details

Under this menu user can create an employee (SBI), search for employee, update employee
details, delete employee details.

Employee Creation:

Employee details screen will be as below. User will enter PF number of Employee and fetch
the details of employee name. Then enter fields like, Title, SBI account number and click on
“Create Employee”.

User selects Maker Checker under Authorization Menu to authorize the employee creation details.
Selects the transactions status as pending and click on view. The pending transactions are displayed
on the screen. User selects the transactions and authorizes the details.

Create

Update

Delete

Search

C.Vendor Master List: (For Home Branch Enquiry of Vendor Id)

User can Enquire on Non-Home Branch Vendor IDs through ‘Vendor Master List’ option.
The Ids can be searched by either of any fields appearing on the screen.

User to select the transaction which appears on the screen. Option to Enquire, Update and delete
will also be available.

Vendor Enquiry:

On click on enquiry tab, below screen appears in non-editable mode i.e. no field can be
changed/modified through this screen.

Vendor details Update:

On click on update tab, below screen appears in editable mode. User will be able update the
details and submit.

Vendor details Deletion

On click on Delete tab, the selected transaction gets deleted and confirmation appears on the
screen.
d.Vendor List (For Enquiry of Non-Home Vendor Id)

There are many vendors who provide services to multiple branches (like BSNL, MTNL,
CGTMSE, Airtel, Vodafone etc.). Accordingly, even if vendor is created in one branch, the
same may be used by another branch if concerned branch has vendor ID of that vendor. To
know vendor ID of any vendor created, user can use this option.

Option to Enquire Vendor Ids with either PAN, Mobile Number, Branch Code, Name etc is
also made available for convenience of the Branches.

3- Transaction Processing
The following sub menus available under this menu;

1. Bill capture for GST

2. Credit Note
3. Bill Processing for GST
4. Sharing of Expenses
5. Bill Amendment
6. Generate or upload file for payment
7. Adjusting Entries for Quarter End

a.Bill capture for GST

All the users may be aware that the amount of GST paid to vendors along with expenses can
be claimed by Bank as Input Tax Credit (ITC) and adjusted against the GST payable by bank
on its taxable income. However, for claiming ITC the Bank is required to match the details of
invoices issued by vendors with details of invoices captured by branches. The process of
claiming ITC is as under:

1. Vendor issues GST bill containing inter alia Invoice number, invoice date, Bank GSTIN, vendor
GSTIN, GST amount.
2. Vendor is also required to upload details of invoice issued in GST portal through their
respective GST Returns.
3. Branch capture the invoice details in VPS.
4. At central level, the details uploaded by all the vendors are downloaded and matched with
details entered by users in VPS.
5. ITC is available for the bills where invoice details (Invoice number, invoice date, Bank GSTIN,
vendor GSTIN, GST amount) entered by users exactly match with invoice details uploaded
by vendors.

However, currently, the branches are capturing the details of bills at the time of actual
payment of invoice whereas vendors are required to upload the invoice details periodically
whether the actual payment has happened or not. Therefore, for the purpose of matching of
Input Tax Credit (ITC) under GST, a new screen has been provided.

Accordingly, Branches/BUs are required to enter details of invoices received in branches as

and when the same are received by them without waiting for the actual payment thereof
which may happen subsequently.
To enable successful matching and thus avoid any revenue leakage due to non-availing of
ITC because of non-matching of transactions, users must enter details exactly as given in the
invoice. Accordingly, if any deduction is to be made from the invoice, branches should
request vendors to either issue fresh invoice or vendor should issue credit note for difference
amount. The details of credit note issued by vendors are required to be captured for which a
separate screen “Credit Note Capture” screen is provided.

Details of “Bill Capture Screen” is given in following paragraphs.

Bill Capture for GST – Maker

A new screen Bill capture for GST is introduced for capturing GST details of the invoices.
All GST invoices need to be mandatorily entered on receipt. Payment for this can be made
later. All pending invoices at branches need to be first captured for GST details before
payment. Non-GST bills need not be entered.

To invoke the menu, user needs to click on ‘Bill Capture for GST’

User needs to input the details in the below highlighted section. Enter vendor id and fetch the
details.

Click on the ‘Multiple GST’ to input the multi GST transactions before submitting the
details.

In many instances, there may be invoices having more than one items having different HSN and
different GST rate. Accordingly, user is required to enter each type of item separately while
capturing details of invoice. “Add Row” button in the screen can be used to add new line in the
screen.

On transmit, queue id is generated with message Transaction successfully added to the queue with
queue id……….

Bill Capture for GST – Checker: User access the Authorization through Maker checker menu to
authorize the request.

b.Credit Note

Credit Note – Maker

Where any penalty is required to be deducted by branches / users due to deficiency in service
or goods supplied by vendors, vendor may either issue fresh invoice for reduced value or
vendor can issue credit note for difference amount. If vendor has issued credit note, the
details of the same should be captured through this screen. A credit note is always linked with
an invoice. Therefore, credit note issued by vendor should have original bill number
incorporated invoice. Further, branch is required to find the bill id of original bill captured
through “Bill Capture” screen.

Credit note details can be captured through “Credit Note” menu. User needs to enter the bill
id of the original bill captured and search. Credit note can be generated for outstanding bills.
The credit note amount will be adjusted from the bill captured amount while payment.
Credit note submission will generate queue id.

Credit note – Checker

Click on Maker Checker Menu under Authorisation Menu

Credit Note Created successfully’ message with reference number is generated.

c.Bill Processing GST

Bill Processing GST – Maker

The bills captured through “Bill Capture” screen can be paid using “Bill Processing GST”
screen.

User needs to invoke Bill Processing for GST menu under “Transaction Processing”. User
needs to input the bill id and/or other available details as below and then search.

The relevant details will appear on the screen.

On click on the bill id from above screen, bill details will appear. The bill processing amount
will be (Bill Capture amount – Credit note amount) which is attached to the input bill id.

Add transactions and transmit

Bill Processing GST - Checker

Click on Authorization/Maker Checker. Select the transaction to ‘Accept’ authorization

d.Sharing Of Expenses

Sharing of Expenses

In some cases payment may have already been made by one branch and later on charges may
be shared with other branches. For posting such transactions by responding branches, this
screen has been created.

Example: Branch A à makes a payment of Rent of Rs.5.00 Lac + GST Rs.0.90 Lac; total
payment Rs.5.90 Lacs. Out of this, Rs.3.00 lacs pertains to branch A and Rs.2.00 lacs to be
shared with branch B. Accounting process in branch A and branch B will be as under.

Branch A:

Capture bill details of Rs.5.00 Lac + Rs.0.90 lac through “Bill Capture screen”.

Make payment of full bill through “Bill Processing“ screen and note the Bill ID.
Total GST will be captured in branch A. Compliance with Income Tax TDS and GST TDS
will also be done at branch A only.

Raise an IBTS of Rs.2.00 lacs on branch B and advise the bill ID of original transaction to
branch B.

Branch B:

Use “Sharing of expenses” Screen

Capture charges of Rs.2.00 Lac. GST is not to be captured in branch B since full amount is
already captured at branch A.

For payment of invoices which are originated by LHO/Branches for debit to charges and to
avoid double payments of GST amount, this screen has been introduced. To Navigate User
needs to select menu ‘Sharing of Expense’

Teller to select the type of payee

1. Sharing Expenses within state

2. Sharing Expenses outside state

Then user needs to enter the Bill id which is paid by LHO & IBTS initiating branch code and
Fetch the details

User enters the below details in and validate

1. IBTS originating journal number

2. IBTS amount
3. IBTS originating date

On successful validation, user click on “Add TXN” and Transmit

.Generate or Upload File for Payment (Only For LHO / VPP Files):

Click on Generate/Upload File for Payment Details. Select the file and click on Generate File.

Adjusting entries for quarter end

Adjusting Entry - Maker

This needs to be invoked only for passing adjusting entries related to expenses in Branch. An
alert message for this also appears on the screen.

User enters the debit, credit account numbers, adjustment amount and narration and then transmits
the details. On transmit, queue id is generated as below.

Adjusting Entry - Checker

User accesses the Authorization – maker checker menu. Select the request from queue and
authorize.

On authorization, a confirmation message appears on the screen.

4- Transaction Enquiry – Bill Enquiry

For Bill Enquiry, User needs to enter ‘From Date’, ‘To Date’ and ‘File Status’ and Search.
Details will appear on the screen and click on the File ID to view the bill details

Details of search is as below. User will be able to view detailed data by clicking on bill reference
number.

To view status of file, click on ‘File Status’. All files with selected status will be available to view. Log
details of file can be viewed by clicking on “Get File Log Details”. User has to be select the file ID and
click on ‘Get File log details’

TRANSACTION ENQUIRY – BRANCH FILE ENQUIRY

Click on Branch enquiry and select Upto Date and file status to view the records.

5- Reversal of Transactions – Bill Reversal

a. Bill reversal

Bill Reversal - Maker

Click on bill reversal and input ‘Bill Reference Number’ and ‘Fetch’. Screen1

TDS REFUND

TDS Refund - Maker

User needs to click on TDS refund and input ‘Bill Reference Number’ and ‘Fetch’. Screen1

Click on ‘Make Reversal’

TDS Refund – Checker

Click on Authorization/Maker Checker. Select the transaction which needs authorization and
‘Accept’.
TF SUSPENSE REVERSAL

TF suspense reversal – Maker

If at the time of posting of original transaction any of the BGL, amount is debited to Trickle
Feed suspense BGL (BGL no.2399869/2399868), the same may be rectified through TF
Suspense Reversal Screen.

For rectification, Click on “TF Suspense Reversal”, input ‘Bill Reference Number’ in the
screen opened and click on ‘Fetch’ to view the details of transaction.

TF Suspense Reversal – Checker

Click on Authorization/Maker Checker. Select the transaction which needs authorization and
‘Accept’.

On acceptance of reversal, the TF suspense transaction gets successfully approved

15G/H – Form Creation

User needs to input the vendor Id and search the details. PAN no will be fetched and user
shall validate the PAN then confirmation message appears on the screen as below, then
transmit.

On transmit, below screen appears. User inputs ‘Estimated Income for which this declaration
is made’ and assessment period and then click on Calculate.

A pop up screen appears to input the amount. Thereafter click on transmit.

ser clicks on the “Details of form no 15G other than this form filed during the previous year” to insert
the amounts.

A pop up appears to input the amounts and then user transmit the details.

15GH – ENQUIRY/DELETION

User needs to input the vendor id to search the details. User will also have option to delete
PDF, download and view.

AUTHORIZATION – MAKER CHECKER

This section has generic details of checker screen functions.

User selects Authorization – Maker checker menu. Then ‘Transaction status’ as ‘Pending’
from the drop down to view the pending details authorization transactions.

On clicking View, the pending transactions will be displayed on the screen. User will be able to view
in detail, Authorize, Decline or Accept.
MISCELLANEOUS TDS (TO INTRODUCED
SHORTLY)
This menu is provided to enter TDS for miscellaneous items like RBI Bonds, Incentive to
Employees, Retirement benefit to Employees, RFC Interest, Overdue Interest etc through
VPS. TDS will be reported to CBS and TRS through this menu.

The menu will be available once Miscellaneous TDS functionality will be implemented in
VPS.

A.MISC.TDS CAPTURE

MISC TDS Capture - Maker

User to select the ‘MISC TDS Capture’ menu under Main menu ‘MISC TDS’. Then select
the appropriate values from the drop down like Type of Tax, Resident Status, TDS section
and enter the remaining details like transaction date, financial year etc.

Verify the PAN availability by entering PAN details and then fetch the name. User to enter
other field details and validate. VPS will validate the section rate and respective amounts.

User needs to click on ‘Next’. The TDS transaction appears on the screen. Click on
“Transmit”.

On click of “Transmit”, message with queue number will appear

B.Misc. TDS Enquiry

User to select the “MISC TDS ENQUIRY” menu. User to enter the mandatory fields then
click on the search. The relevant details appear on the screen.

C.MISC TDS Reversal

User access “MISC TDS REVERSAL” menu to reverse the transaction. User to input the
reference number and fetch the details. The relevant details along with reversal transactions
are displayed on the screen. User to input Reason for reversal. Then click on “Make
Reversal”.

Bill Gets reversed successfully and message displayed on the screen in case the transaction is
in passing powers of the user. In case user capability is low, queue will go for authorisation
process.

D.MISC TDS MAKER CHECKER

MISC TDS Capture - Checker

Transaction appears in pending for authorization. User need to select the transaction which
needs to be authorized. Then click on ‘Authorize’
4.4 TaxCPC

Introduction
TDS or Tax Deducted at Source is income tax deducted from the payments such as rent,
commission, professional fees, salary, interest etc. The persons/organization making such
payments have to deduct the tax and deposit with the Government .The following streams are
used for making such payments in our Bank.

1. CPPC for payment of Pension

2. CBS for payment of charges
3. HRMS for employee’s salary and reimbursements
4. Vendor Payment System (VPS) for payment of various bills

At the time of making of various payments, the related stream will deduct the TDS and credit
to Income Tax account through designated BGL accounts. To get these TDS details, the
TAXCPC application has been developed and rolled out on Dec’2019 and implemented in
the place of Tax Reporting System (TRS) app which was sunset on March 2020.

TAXCPC application can used for the following purpose:

1. To know branch/unit TAN,

2. To get TDS details,
3. To download TDS certificates and
4. To get reports related to TDS.

In addition to the above, the TAXCPC can be used to upload TDS challan data related to pre
TAXCPC period.

Getting Access to TaxCPC Application

Login to SBI CBS -> to Icon Bar and click on Common login Apps on SBI CBS pageàScroll
Down the APPS and click on TAXCPC icon to Login. The typical screen shot is given
below:

After Successful Validation TaxCPC application will be opened, as shown below:

Menu Options Available at TaxCPC Application

Following are the menu options available for various users.

1) Dashboard

1. Know Your TAN

2. Notice Board

1. Dashboard
1. Know Your TAN
2. Notice Board
 2. TDS Details
3. Download TDS Certificates
4. Reports
5. Miscellaneous TDS Data
1. Miscellaneous Data Details
2. Upload Single Miscellaneous Data
3. Upload Single Misc Data (CIN) (Authorised User Only)
4. Checker Authorisation
6. Correction Module
1. Raise Correction Request
1. PAN No. Request
2. Manual Refund Request
2. Correction Request Status
3. Authorise Correction Request (Authorised User Only)
7. Logout

1. DASHBOARD
a.Know Your TAN:

To Know the TAN number on which Branch Return are Filed, Click on “Know Your Tan”
Menu on Dashboard Page, as shown in below.

On clicking,user will be able to view TAN information on which stream return is filed, as
shown in below.

b.Notice Board:

Important message for the users will be displayed on dashboard, as shown below.

2. TDS DETAILS:
Details relating to TDS records pertaining to all streams starting from the financial years
2017-18 onwards are available on TDS Details option.

SR. FILTER NAME FILTER TYPE

NO.
1 FY (Financial Year) MANDATORY
2 QTR (Quarter) MANDATORY
3 STREAM MANDATORY
4 PAN NO. ANY ONE OF 4, 5, 6 IS MANDATORY
5 CIF NUMBER / PFID / VENDOR ID
6 ACCOUNT NO.
User can view and download TDS records based on following filters.
STEP 1: Select Financial Year, Quarter and Stream for which enquiry need to be done.

STEP 2: Select any one filter criteria for which data is required and click on “View” tab to
browse the data

STEP 3: Based on filter criteria data will be browsed which can be downloaded in excel on
clicking “Download” tab

3. DOWNLOAD TDS CERTIFICATE

TDS certificates pertaining to all Streams from the financial years 2017-18 onwards are
available on Download TDS Certificates option.

User can download TDS records based on following filters.

SR. NO. FILTER NAME FILTER TYPE

1 FY (Financial Year) MANDATORY
2 QTR (Quarter) MANDATORY*
3 STREAM MANDATORY
4 PAN NO. MANDATORY

Note: *drop down option “ALL” under QTR is not applicable for Download TDS
Certificates.

STEP 1: Select Financial Year, Quarter and Stream for which TDS Certificate is required

STEP 2: Select PAN Number for which TDS Certificate is required and click on “Download”
tab. The desired TDS Certificate can be saved in the local system.

4. REPORTS:
Following are the different types of reports available for the branches.

1. TRS Deductee Details: All Deductee details for the Branch

2. No PAN Report: Deductee where records are filed/not filed with No PAN
3. Invalid PAN: Deductee having PAN which invalid at Income Tax Department
4. Exemption Certificate: Deductee having exemption certificate details
5. Short Deduction: Deductee where TDS is short deducted as per Income Tax rates

STEP 1: Select Financial Year, Quarter and Stream for which report need to be downloaded

STEP 2: Click on “Click here to Download” tab under required report to download.

5. MISCELLANEOUS TDS DATA

 a.Miscellaneous Data Details:

Details relating to TDS records pertaining to Miscellaneous for the Financial years 2018-19
and 2019-20 (up to 3rd Nov 2019) are available on Miscellaneous Data Details option.

User can view and download TDS records based on following filters.

SR. NO. FILTER NAME FILTER TYPE

1 FORM TYPE MANDATORY
2 MONTH MANDATORY
3 FINANCIAL YEAR MANDATORY
4 STATUS TYPE MANDATORY

STEP 1: Select all the filter criteria for which data is required and click on “View” tab to
browse the data

STEP 2: Based on filter criteria, data will be browsed which can be downloaded in excel on
clicking “Download” tab

b.Upload Single Miscellaneous Data:

User can ADD / UPADTE / DELETE Miscellaneous Records based on Month wise Branch
BGL Balance available and Months for which Miscellaneous windows is activated by the
TaxCPC admin.

Note: This option is available only for branches having unutilised BGL Balances and
are activated by the TaxCPC Admin.

STEP 1: Click on “Upload Single Miscellaneous Data” tab under Miscellaneous TDS Data
and select any option from Add Deductee / Update Deductee / Delete Deductee

STEP 2: For option “Add Deductee”, fill the details required and click “Save” button. If any
incorrect information is passed in any field error message will be displayed which need to be
corrected before saving the record

Note:

1. “Total TDS” cannot exceed “Available Balance”

2. Months for which Miscellaneous windows is activated by the TaxCPC admin

STEP 3: For option “Update Deductee” insert “Unique Reference No.” to be updated and
press “Search” button. Update the details required and click “Update” button.

Note:

1. “Total TDS” cannot exceed “Available Balance”

2. Months for which Miscellaneous windows is activated by the TaxCPC admin for
Records not yet filed
 STEP 4: For option “Update Deductee” insert “Unique Reference No.” to be updated and
press “Search” button. Click “Delete” button to delete the record.

Note:

1)Months for which Miscellaneous windows is activated by the TaxCPC admin

for Records not yet filed

c.Upload Single Misc Data (CIN):

User can ADD / UPADTE / DELETE Miscellaneous Records based on Challan directly
remitted by Braches and Months for which Miscellaneous windows is activated by the
TaxCPC admin.

Note: This option is available only for LHO / HO users activated by the TaxCPC
Admin.

STEP 1: Click on “Upload Single Misc Data (CIN)” tab under Miscellaneous TDS Data and
select any option from Add Deductee / Update Deductee / Delete Deductee

STEP 2: For option “Add Deductee”, fill the details required and click “Save” button. If any
incorrect information is passed in any field error message will be displayed which need to be
corrected before saving the record (figure 2.25)

Note:

1. “Total TDS” cannot exceed “Challan Amount”

2. Months for which Miscellaneous windows is activated by the TaxCPCadmin

d.Checker Authorisation:

This option is used to approve / reject added or updated records. Following are the users who
can approve / reject the records.

1. Branch User other than Maker or the same branch

2. LHO User / admin authorised for such branch

Note: Records for the Months for which Miscellaneous windows is activated are only
available for approval.

STEP 1: Click on “Checker Authorisation” tab under Miscellaneous TDS Data and select
required filters and press “view” button

STEP 2: Approval or Rejection of records can be done in following two ways

1. Record wise Approval / Rejection

2. Bulk Approval / Rejection
6. CORRECTION MODULE
This module provide user an option to raise request for correction in TDS details of originally
provided source team (HRMS/CPPC/VPS/CBS)

Correction module process flow:

Any user having access to TaxCPC portal can raise request for correction.

1. Any user having access to TaxCPC portal can raise request for correction.
2. Request will be moved to LHO Intermediator for checking of correction request.
3. After checking by LHO Intermediator, the request will move to designated DGM for approval
of correction request.
4. After approval of correction request by DGM, the request will be accepted by FRT and sent
to TRS team for filing/ generation of correction returns.

Note:

1. LHO Intermediator & Designated DGM are listed as per information provided by FRT.
2. LHO Intermediator, Designated DGM and FRT users can accept or reject the correction
request.
3. Correction request once raised cannot be updated.

a.Raise correction request

Request for correction can be raised for following:

1. Updation of PAN ( PANNo. Request)

2. Request for Refund (Manual Refund Request) (Only for LHO / HO Users)

1.Raise PAN No. Correction Request:

STEP 1: User can filter the data on the basis of following details

(i) Identification No (CIF / Pension ID / Employee ID / Vendor ID/ Other ID)

(ii) Account No (only for CBS data)

(iii) Unique Reference Number (only for VPS & MISC data)

Note: PAN update request will be raised for all transaction shown as search result

STEP 2: If users do not have Identification number, they can use ‘know your identification
number’ link to get identification number on the basis of reported deductee PAN Number.

STEP 3: User can press “Correction Request” button to provide correct PAN number and
other required details for correction request. User can also download the searched data in
excel format.
 STEP 4: After pressing “correction request” button a pop window with all mandatory
required input will be displayed (figure 2.34). Details required for submission of correction

SR INPUT FIELDS AVAILABLE OPTIONS INSTRUCTIONS

NO
1 New PAN Number Valid PAN Number If invalid or dummy PAN is provided, correction
request will not be allowed. User may be blocked from
TaxCPC portal.
2 Updation Status PAN updated in source System If PAN is not updated in source system and this option
is selected, correction request will be rejected.
PAN not updated in source System All PAN update request can be raised only after
updation of new PAN number in source system. Only in
cases where PAN update is not allowed in source
system, this option may be selected. Note: Proper
reason also need to be selected, in absence of proper
reason, correction request may be rejected.
3 Reason As per drop down Appropriate reason to be selected
4 Remark Text Box Correction remark upto 200 characters may be
provided.
request are as below

The typical screen is given below:

STEP 5: After pressing “update” button on pop window, correction request will be raised and
request number will be generated, which may be used for all further reference.

Note : In following cases the request will not be allowed.

i) Same PAN Update requested: Where original and new PAN are same and
PAN update is not required.

ii) Invalid PAN: As instructed above if invalid PAN, SBI group PAN or dummy
PAN is provided as new PAN number , the request will not be allowed.

iii) Request already under process: If any request of same transactions are already
under process new request will not be allowed.

2.Raise Manual Refund Request:

User can follow “Step1” & “Step 2” as explained above under (i)Raise PAN No. Correction
Request

STEP 3: user can press “M” action button to provide refund amount and other required
details for correction request.
STEP 4: After pressing “Save” button on pop window, correction request will be raised and
request number will be generated, which may be used for all further reference.

Note : In following case the request will not be allowed.

1. Request already under process: If any request of same transactions are already under process
new request will not be allowed

B.Correction Request Status:

The user can use this option to view the status of correction request raised by all the users of
request branch. LHO users & HO user can check status of all request raised by users tagged
under that LHO \ HO.

STEP 1: User can filter the data on the basis of following details

i) Correction Type

ii) Identification No

iii) Request ID

STEP 2: User can press “view” icon to get the list of all transaction considered for updation,
pertaining to particular correction request id.

C.Authorise Correction Request:

This option is used to approve / reject correction request raised by user. Following are the
users who can approve / reject the records.

(i) Level 1: LHO Intermediator

(ii) Level 2: Designated DGM

(iii) Level 3: FRT Users

STEP 1: Click on “Authorise Correction Request” tab under Miscellaneous TDS Data and
select required filters and press “view” button to get all unattended correction request

STEP 2: Approval or Rejection of records can be done in following two ways

1. Record wise Approval / Rejection

2. Bulk Approval / Rejection

7. LOGOUT:
It is recommended that users logout the session by clicking “Logout” button before closing
the session browser.
Kiosk Banking - Financial Inclusion Gateway BO (Bank Officer)

Kiosk Banking facility is an initiative by the Reserve Bank of India (RBI) which has
revolutionized the banking system in India. Offered by various banks, the facility is made
available with the help of intermediaries, also known as Business Correspondents (BCs)
through kiosks or small booths serving as the customer service point (CSP). State Bank of
India is having arrangement with more than 16 corporates to offer various banking services
through CSPs under Kiosk Banking. An exclusive website is developed and managed by SBI
to handle all SBI Kiosk banking transactions by BCs.

SBI Kiosk Banking transactions are bio-metrically secured; printed acknowledgment for
each transaction is issued to the customer and has End-to-end process of account opening &
transactions online. Micro savings and Micro remittance are done through No Frills
Savings Bank Account.

In addition to basic banking transactions, CSPs are allowed to open savings bank account and
current account (with OD facility) by using Aadhar based e-KYC. Accounts opened by the
BC using e-KYC, have to be approved by Bank Officer (BO) of linked SBI branch/office. To
approve or reject the accounts opened by BCs, a separate APP named as “Kiosk Banking”
has been developed. The Bank Officer can access this APP through “APP” icon after CBS
login as shown below.

Functionalities in Kiosk Banking

1.Home page:

Home page of Bank officer login

2.Customer Creation: Customer authorization or rejection

Bank officer should select “from date” and “to date” for customer authentication, and then
click on submit button. He will be redirected to authorize customer page

Bank Officer will select desired reference number of customer for authentication and then
click on authorize button.

Customer authorization:

Customer Rejection:

BO also can reject the customer with proper reason.

3.SBI other services: login password change

The login password change page lets the user to enter the current password and the new
password (twice) in order to successfully change the password.

4.SBI other services: view BF activity

For viewing the details of BF activity page, the BO should enter BF reference number and
date created.

From this page user can approve or reject the BF activity.

5.BO Transaction Services: statement of account

This page gives the details of account

After submitting account number it will give statement of that account

Service Integration (SI) Application

Introduction
As a premier banking and financial institution, SBI is extending all types of financial
products to its customers as well as non-customers also. In addition to normal banking
transactions, SBI branches are handling various products like Sovereign Gold Bonds Scheme
(SGBS) bonds, Pradhan Mantri Suraksha Bima Yojana (PMSBY) & Pradhan Mantri Jeevan
Jyothi Bima Yojana (PMJJBY) policies. Further, branches are extending miscellaneous
services like accepting CET fees, payment of challans through SBI e-Pay, Virtual Account
Number based Intra-Bank cheque payment etc.The branches also required to perform
biometric based AADHAR based e-KYC verification and reporting of suspicious
transactions to AML CFT, Jaipur.

All above products/services are offered by different entities / authorities and having
independent applications to perform these transactions by our branch staff. As per Single
Sign On (SSO) policy, all these applications have been integrated into single application,
named as Service Integration (SI) application,and made available through CBS post login to
all CBS users as per their capability levels in the CBS.

This SI application is used by branches to:

 Sell Sovereign Gold Bonds Scheme (SGBS) gold bonds

 Pay CET fees
 Issue Pradhan Mantri Jeevan Jyothi Bima Yojana (PMJJBY) policies,
 Issue Pradhan Mantri Suraksha Bima Yojana policies (PMSBY) policies
 Perform e-KYC,
 Pay challans through SBI e-Pay,
 Suspicious transaction report to AML CFT Jaipur
 Virtual Account Number (VAN) based / Digi voucher based Intra-Bank cheque payment in
branches and

 SBI Fast Plus digi voucher collection.

Access to SI application:
The SI application which contains various apps is available in post login of CBS. It is
available under APPs icon as shown below:

After clicking on ‘SI’, following screen will appear:

After clicking on ‘Check in’ button in the section ‘Service Integration’, following screen will
appear

The application will show 9 sub-modules, namely,

1. SGBS (Sovereign Gold bond scheme)

2. CET
3. PMSBY (Pradhan Mantri Suraksha BeemaYojna)
4. PMJJBY (Pradhan Mantri Jeevan Jyoti Yojna)
5. eKYC Registered Device
6. SBIePay
7. Suspicious transaction reporting
8. VAN (Virtual Account Number)
9. SBIFastPlus

In this lesson, we can learn about following three commonly used applications.

1. SGBS (Sovereign Gold Bond Scheme)

2. PMSBY (Pradhan Mantri Suraksha Bima Yojana)
3. PMJJBY (Pradhan Mantri Jeevan Jyoti Yojana)

1. SGBS (SOVEREIGN GOLD BOND SCHEME)

SGBS consist of three modules
1. Registration of Investor
2. Purchase of Gold Bond
3. Enquiry

Things to Remember:

1. Investor need to be registered only once. After registration of investor, Gold Bond can
be purchased multiple times for registered customer.
2. Investor Registration is a onetime process. If Investor already registered in any of the
Tranche, purchase of gold bond can be done directly.
3. Registration of Investor required one Valid ID proof- PAN, Passport, Aadhaar, Voter Id
or TAN.
4. A customer can purchase maximum 500grams of gold Bond. This quantity also
includes gold bond purchased in all Tranches in a financial year.
5. If investor is Minor, Guardian must be registered first as investor along with the
Investor.
6. Joint Subscription allowed only to Customer registered as “Citizen”.
 1.Registration of Investor
For Registration or Purchase of Gold Bonds, Teller must search by its ID details by
selecting ID TYPE and Enter Valid ID Number in Investor Search page. Then Teller will
“Click on Search”. If customer not registered, “User is not registered. Please continue
with Registration” message is shown on screen with two options of “SBI Customer” and
“Non-SBI Customer “. Teller will choose option as per Customer type.

The typical screen shots for “Investor Search” is given below:

Investor Search

a.Registration of SBI Customer:

The following is the menu navigation for registration of SBI Customer for purchase Gold
Bonds under SGBS.

SBI Customer

 Account Number: Teller will enter SBI Account Number.

 If account is a valid single holding account and all mandatory details are available in CBS,
customer details will be shown on screen.(In case of Joint investor ,system will give option
to choose from all linked CIF for registration of particular CIF).
 Teller will fill rest of the details and click on register.
 Once Registration successful, success message will be shown on screen.

(b) Registration of Non SBI Customer:

The following is the menu navigation for registration of non SBI Customer for purchase
GOLD BONDs under SGBS.

Non SBI Customer

1. Enter Customer details and click on register.

2. Once Registration successful, ‘Registration Successful’ message shown on screen.

ii PURCHASE OF GOLD BOND

 Teller will enter the Details of purchase.

 Then teller will enter Subscription Details, Joint Holder Details, Investor Bank Details and Payment
Details.

Subscription with Joint Investor

 If the mode of Holding is Joint, then Teller has to enter the Joint Investor Details in the Joint
Holder Details.
 If the Joint Investor is not registered then Quick popup window is shown to register the
Joint Investor as shown in the Below Screen shot

 Teller has to register the Investor based on the customer type.

  If joint investor is SBI account holder, then Teller need to enter SBI Account number and
click on Search.

 All the details of investor are fetched from CBS as shown in the below screen shot and rest
of details need to be filled by the teller.

 After Successful Registration, “Successful “ message will be displayed.

iii FILLING INVESTOR DETAILS AND PAYMENT DETAILS

In the Investor Bank details, teller need to enter the Investor Account Number, IFSC and
Account type.

In the Payment Details, teller need to select the Payment mode, Fill the Details and Click on
Submit.

After successful purchase, following message is shown to the user.

iv ENQUIRY

Enquiry of the purchase can be done in two ways:

1. By Date and (2) By Reference number.

1.Enquiry by Date

Teller will select the Payment status and Date range within a month only as shown in the
below screen shot and click on Search.

Transaction Details for the date range with respect to the payment status will be shown in the
below screen shot.

2.Enquiry by Reference Number

Teller will enter the 25 digit Reference Number and click on Search.

Transaction details for the mentioned Reference Number is shown in the below screen shot.

Transaction Detail info will be shown to the user after clicking on reference Number link as
shown in the below screenshot.

Teller needs to click on “print” to print the transaction detail for the mentioned reference
number.

2. PRIME MINISTER SURAKSHA BIMA YOJANA

(PMSBY)
PMSBY portal is used by branch tellers to perform various activities related to PMSBY
policy as requested by customer.
PMSBY application consist of eight modules.

1. New Policy Registration

2. Policy Enquiry
3. Policy Delete
4. Policy Print
5. Policy Claim
6. SI Cancellation
7. Policy Modify
8. Queue Management

Things to Remember:

1. Customer must be SBI customer.

2. Minimum balance must be greater than or equal to INR 12.00.
3. Customer account type must be saving or current.
4. Customer age must be between 18 to 70 years.

i NEW POLICY REGISTRATION

For registration of policy, teller will enter bank account number of customer and click on
button “Proceed”.

 On success of account search, if account is single account type and eligible as per age
criteria and not already enrolled, then it will redirect to policy registration page.
 If account is joint account, then joint account details will be displayed with status whether
customer is eligible or not.
 Teller will select particular account number.
 On selection of account number from search page, it will redirect to registration page.
 Registration page will display information about the customer.

Customer Name, Aadhar number, Gender, DOB, Email ID , Landline Number, Address,
City, State, Sub Dist, Village PIN Number will be fetched from CBS.

 Teller will enter following details in the registration page. Disability Details – In case of
applicant is disabled
 Nominee Details – Mandatory
 Nominee Guardian Details – In case of Nominee is minor

After entering above details, Tell will click on button “Submit”. After successful registration,
success message will be shown on screen with unique reference number.

ii POLICY PAYMENT

Teller will make payment from Bancslink Screen 29061 by using above reference number.

iii POLICY ENQUIRY

Using Policy enquiry option, teller can enquire the policy details.

Policy details can be fetched by following two methods

1. By selecting date option with payment status and channel

2. By entering Certificate Number / Account Number / CIF Number / Receipt Number

After selecting search options, teller will click on button “Search”. Policy data will be
displayed in tabular format as shown in the below screen.

On Click of reference number, policy details will be displayed on popup screen as shown in
the below snapshot.

iv POLICY DELETE

Teller can delete the policy. Policy deletion will be allowed only for unpaid policies. Teller
will first search data, then click on icon “Delete”.

On click of “Delete” icon, a popup will display.

Teller will select “Reason to Delete” and enter remarks, then click on button “Submit”
button.

v POLICY PRINT

In this module, Teller can print policy. The policy print is allowed only for Paid policies.

vi POLICY CLAIM

In this module, Teller will lodge claim.

Claim is allowed in the below scenario

 Policy must be paid policy

 Claim in case of Death
 Claim in case of Partial/Full disability (Loss of one eye or one limb / Loss of 2 limb or eyes)

To initiate claim process, teller will first search data based on the below category.

After searching valid data, click on icon “Lodge Claim”.

In the lodge claim form, Teller will enter Nominee Bank Details, Claim accident date and
document details and clicked on “Submit” button.

After submission of the form, Claim Acknowledgement receipt will be generated.

vii SI CANCELLATION
SI Cancellation is used for discontinuing of policy. A customer can cancel his/her policy
after the payment. If customers opts for SI cancel, then they are not allowed for auto-
renewal of policy.

Who is eligible for SI Cancel

 Customer of SBI Bank who has taken PMSBY or PMJJBY policy.

 Policy must be paid policy.

Process for SI Cancellation

 Customer will visit any branch of SBI Bank.

 Customer will share policy details to the Teller.

To initiate SI Cancel, Teller must follow below steps.

1.
1. Navigate to menu PMSBY menu through SI app
2. SI Cancellation Menu for PMSBY SI Cancel.

3. Teller will search policy details by Certificate No. / Account Number / CIF Number.

Click on “Cancel SI” link button.

Confirmation message will appear.

4. After that policy is marked as SI Cancel and pending for Checker Teller to authorize.

Checker teller can be any teller of the same branch where the policy is marked for SI Cancel.
Checker Teller should not be same as Maker Teller for the same policy.

viii QUEUE MANAGEMENT (CHECKER MENU)

Queue Management is basically listing the requests of SI Cancellation. After raising SI

Cancellation, the request will come under the Queue Management, Teller can manage the all
requests, whether it is approving or rejecting the SI Cancellation.

Authorization of “SI cancel” by Checker

To authorize the SI Cancel, Open “Queue Management” screen from different teller login.
Search the data based on the dates.

If data found on selected date, the click on “Approve” button to authorize or “Reject” to
cancel the request.

After approving, suitable confirmation message will display.

ix MODIFY NOMINEE & PERSONAL DETAILS

Policies eligible for modification.

  Customer must have valid policy.
 Policy must be paid policy
 Policy which is SI Cancelled is not allowed for modification.

To initiate Nominee & Personal details of PMSBY policy holders,Teller must follow below
steps.

1. Navigate to menu PMSBY

2. Policy Modify (for PMSBY policy)
3. Search valid policy details by entering Certificate number / Account number / CIF number
4. After successful search, Policy certificate short details will be displayed on screen with edit
button.
5. Click on policy modify button.

6.After clicking on Policy Modify button, popup will display with Policy detailed
information as shown in below screen.

a. Update Personal Details

If teller wants to update Customer Name, Email ID, Mobile no, Aadhaar, DOB or Address
details then click on button “FETCH Details From CBS”. This will fetch updated data from
CBS. If any data not available in CBS then it will not allow to update.

b.Update Nominee Details

To update nominee details, navigate down on the popup screen. You will see nominee details
on edit mode.

Update nominee details and click on button “Submit”.

After successfully saving the inputs, suitable confirmation message will be displayed.

3. PRIME MINISTER JEEVAN JYOTHI BIMA

YOJANA(PMJJBY)
PMJJBY portal is used by branch tellers to perform various activities related to PMJJBY
policy as requested by customer

PMJJBY consist of below modules:

1. Policy Registration
2. Policy Enquiry
3. Policy Delete
4. Policy Print
5. Claim
6. SI Cancellation
7. Nominee & Personal Details Modification

Things to Remember:
 1. Customer must be SBI customer.
2. Minimum balance must be as per below table

PMJJBY application policy premium will be calculated on pro-rata basis as below for
the customers who are enrolling for the scheme as a new member.

Month Quarter Premium Commission Charges Amount to be remitted

to SBI Life
Debited from customer (Admin Charge +

Commission Charge)
June, July, 1 330 (11 + 30) = 41 289
August
September, 2 258 (10.50 + 22.50) = 33 225
October,
November
December, 3 172 ( 7 + 15 ) = 22 150
January ,
February
March , 4 86 (3.5 + 7.5 ) = 11 75
April, May

3. Customer account type must be saving or current.

i POLICY REGISTRATION

For registration of policy, teller will enter Bank account number and click on button
“Search”.

On success of account search, if account is single operated then it will redirect to policy
registration page. Otherwise teller will select particular account number. On selection of
account number from search page, it will redirect to registration page. Registration page will
display information about the customer.

Customer Name,Aadhar number, Gender, DOB, Email ID , Landline Number,Address, City,

State, Sub Dist, Village PIN Number will fetch from CBS.

Teller will enter following details in the registration page.

 Nominee Details – Mandatory

 Nominee Guardian Details – In case of Nominee is minor

After entering above details, Tell will click on button “Submit” and popup message will
display.

Teller will make payment from Bancslink Screen 29061 by using above reference number.
ii POLICY PAYMENT

Teller will make payment from Bancslink Screen 29061 by using above reference number.

iii POLICY ENQUIRY

In the above page, teller will enquire the policy details.

Policy details can be fetched from 2 methods

1. By selecting date options

2. By entering Certificate Number / Account Number / CIF Number

After clicking above options, teller will click on button “Search”. Policy data will be
displayed in tabular format. On Click of reference number, policy details will be displayed
on popup. See below snapshot

iv POLICY DELETE

Teller can delete the policy.Policy deletion will allow only for unpaid policies. Teller will
first search data, then click on icon “Delete”.

On click of “Delete” icon, a popup will display.

Teller will select “Reason to Delete” and enter remarks, then click on button “Submit”
button.

v POLICY PRINT

In this module, Teller will print policy. The policy print is allowed only for Paid policy.

vi POLICY CLAIM

In this module, Teller will lodge claim.

Claim is allowed in the below scenario

 Policy must be paid policy

 Claim in case of Death
 Claim in case of Partial disability (Loss of one eye or one limb / Loss of 2 limb or eyes)

To initiate claim process, teller will first search data based on the below category.

After searching valid data, click on icon “Lodge Claim”.

In the lodge claim form, Teller will enter Nominee Bank Details, Claim accident date and
document details.
 Click on button “Submit”.

After submission of the form, Claim Acknowledgement receipt will generate.

vii SI CANCELLATION

SI Cancellation is use for discontinuing of policy. A customer can cancel his/her policy
after the payment. If customers opt for SI cancel, then they are not allow for auto-renewal
of policy.

Who is eligible for SI Cancel

 Customer of SBI Bank who has taken PMSBY or PMJJBY policy.

 Policy must be paid policy.

Process for SI Cancellation

 Customer will visit to any branch of SBI Bank.

 Customer will share policy details to the Teller.

To initiate SI Cancel, Teller must follow below steps.

1. Navigate to menu PMJJBY menu through SI app

2. SI Cancellation Menu for PMJJBY SI Cancel.
3. Search policy details by Certificate No. / Account Number / CIF Number in SI Cancellation Menu for
PMJJBY SI Cancel

4. Teller will click on “Cancel SI” link button. Teller has to confirm “Yes” or “No” in
Confirmation Message pop up.

After that policy is marked as SI Cancel and pending for Checker Teller to authorize.
Checker teller can be any teller of the same branch where the policy is marked for SI Cancel.

viii QUEUE MANAGEMENT (CHECKER MENU)

Queue Management is basically listing the requests of SI Cancellation. After raising SI

Cancellation, the request will come under the Queue Management, Teller can manage all
requests, whether it is approving or rejecting the SI Cancellation.

Authorization of “SI cancel” by Checker

To authorize the SI Cancel, Open “Queue Management” screen from different teller login.
Search the data based on the dates.

 Checker Teller should not be same as Maker Teller for the same policy.
 To authorize the SI Cancel, checker will open “Queue Management” screen from teller i.e.
checker login. Search the data based on the dates.

If data found on selected date, then teller will click on “Approve” button to authorize or
“Reject” to cancel the request.
After approval, “Approved Successfully” message will display.

ix MODIFY NOMINEE & PERSONAL DETAILS

Policies eligible for modification.

 Customer must have valid PMSBY or PMJJBY policy.

 Policy must be paid policy
 Policy which is SI Cancelled is not allowed for modification.

Steps:

Teller will Search valid policy details by entering Certificate number / Account number /
CIF number in the menu “Policy Modify (for PMJJBY policy)”

1. Click on policy modify button.

After clicking Policy Modify button, popup will display.

a.Update Personal Details

If teller wants to update Customer Name, Email ID ,Mobile no, Aadhaar, DOB or Address
details then click on button “FETCH Details From CBS”. This will fetch updated data from
CBS. IF any data not available in CBS then it will not allow to update.

b.Update Nominee Details

To update nominee details, navigate down on the above popup screen. You will see nominee
details on edit mode.

Update nominee details and click on button “Submit”.

After successfully saving the inputs, confirmation message will be displayed.