Snow introduction, versions, Users, groups, roles, delegates, impersonate & table and application

1. What is service now and benefits?

ServiceNow is a cloud-based workflow automation platform that enables
enterprise organizations to improve operational efficiencies by streamlining and
automating routine work tasks.

 Workflow Automation
 A Proactive Approach
 Robust Security
 Uninterrupted Communication
 Excellent Incident Management
 Self-Service Portal
 Seamless Integration
 A Scalable Solution
 Works for All
 Improve Employee Productivity

2. Comparison of service now with other ITSM tools.

Jan 04, 2023

As a cloud-based platform for streamlining IT processes and improving efficiency, ServiceNow

is one of the leading IT service management (ITSM) tools on the market. But it's not the only
option available, and it's important to consider all of your options before making a decision. In
this blog post, we'll compare ServiceNow to some of the other popular ITSM tools to help you
decide which one is the right fit for your business.

1. ServiceNow vs. Remedy: Remedy is a well-established ITSM tool that has been around
for over 20 years. Like ServiceNow, it offers a range of features for incident, problem,
and change management, as well as asset management and service catalog capabilities.
One key difference between the two is that Remedy is available both as a cloud-based
solution and as an on-premises installation, whereas ServiceNow is only available as a
cloud-based solution. Remedy also has a more complex user interface, which may be
more challenging for some users to navigate.
2. ServiceNow vs. JIRA: JIRA is a popular project management tool that is often used for
ITSM purposes. It offers a range of features for issue tracking, agile project management,
 and team collaboration, but it lacks some of the more advanced ITSM capabilities of
ServiceNow, such as service catalog and asset management. JIRA is also more geared
towards software development teams, and may not be as suitable for organizations with
more diverse IT needs.
3. ServiceNow vs. Freshservice: Freshservice is a cloud-based ITSM tool that is focused on
ease of use and customer service. It offers a range of features for incident, problem, and
change management, as well as a comprehensive service catalog and asset management
capabilities. One key difference between Freshservice and ServiceNow is that
Freshservice has a more limited set of integrations and customization options, which may
not be suitable for organizations with more complex IT environments.
4. ServiceNow vs. Cherwell: Cherwell is an ITSM tool that is available both as a cloud-
based solution and as an on-premises installation. It offers a range of features for
incident, problem, and change management, as well as a comprehensive service catalog
and asset management capabilities. One key difference between Cherwell and
ServiceNow is that Cherwell has a more complex user interface, which may be more
challenging for some users to navigate. Cherwell also lacks some of the more advanced
capabilities of ServiceNow, such as integration with cloud-based applications and mobile
device management.

3. Give one real example of table relationship.

Certainly! Here's a real-world example of a table relationship in the ServiceNow
platform:
In ServiceNow, a common example of a table relationship is the one between the
Incident and the Problem tables.
1. Incident Table:
 This table stores information about individual incidents or issues reported
by users or detected by the system.
 It includes fields such as Incident Number, Short Description, Caller,
Assignment Group, and Status.
2. Problem Table:
 This table stores information about underlying problems that may be
causing one or more incidents.
 It includes fields such as Problem Number, Short Description, Reported By,
Assignment Group, and Status.
The relationship between the Incident and Problem tables is a one-to-many relationship.
This means that a single problem can be the root cause of multiple incidents, but each
incident is associated with only one problem.
To represent this relationship, the Incident table has a field called "Problem" that is a
reference to the corresponding row in the Problem table. This field acts as a foreign key,
linking the incident to the associated problem.
For example, if there is an issue with a particular software application that is causing
multiple users to report incidents, the Problem table might have a row with the
following information:
Problem
Short Description Reported By Assignment Group Status
Number

PRB0010234 Software Crash John Doe IT Support Active

The Incident table might then have multiple rows referencing this problem, such as:
Incident Assignment
Short Description Caller Status Problem
Number Group

Opene
INC0012345 Software crashed Jane Doe IT Support PRB0010234
d

Software not Bob Opene

INC0012346 IT Support PRB0010234
responding Smith d
In this example, the "Problem" field in the Incident table links each incident to the
corresponding problem, allowing ServiceNow to track and manage the relationship
between incidents and their underlying problems.
This type of table relationship is widely used in ServiceNow's incident and problem
management processes, as it enables the platform to provide a comprehensive view of
the organization's IT issues and facilitate effective problem-solving and incident
resolution.

4. What is SaaS, PaaS and IaaS. And relate servicenow with these terminologies.
Certainly! Let's discuss the different cloud computing service models and how
ServiceNow relates to them:
1. Software as a Service (SaaS):
 SaaS is a cloud computing model where a provider hosts and manages
software applications, making them available to customers over the
internet.
 Customers access these applications through a web browser or mobile
app, without the need to install or maintain the software on their own
devices.
 ServiceNow is primarily a SaaS offering. The ServiceNow platform is hosted
and managed by the ServiceNow team, and customers access the platform
through a web-based interface to use the various applications and
services.
2. Platform as a Service (PaaS):
  PaaS is a cloud computing model where a provider delivers a platform,
including the operating system, programming language execution
environment, database, and web server, as a service.
 Developers can build, test, and deploy their applications on the provider's
infrastructure without the need to manage the underlying platform
components.
 While ServiceNow is primarily a SaaS offering, it also provides some PaaS
capabilities. The ServiceNow platform offers a development environment,
known as the ServiceNow Application Developer Studio, which allows
customers to create custom applications and integrate them with the
platform.
3. Infrastructure as a Service (IaaS):
 IaaS is a cloud computing model where a provider offers virtualized
computing resources, such as servers, storage, and networking, as a
service.
 Customers can provision, manage, and use these resources on-demand,
without the need to own and maintain the underlying physical
infrastructure.
 ServiceNow does not directly provide IaaS services. However, ServiceNow
can integrate with various IaaS providers, such as Amazon Web Services
(AWS), Microsoft Azure, or Google Cloud Platform, allowing customers to
manage their cloud infrastructure through the ServiceNow platform.
In summary, ServiceNow is primarily a SaaS offering, providing a comprehensive IT and
business management platform as a service. It also offers PaaS capabilities, allowing
customers to build and deploy custom applications on the ServiceNow platform. While
ServiceNow does not provide IaaS services directly, it can integrate with various IaaS
providers, enabling customers to manage their cloud infrastructure through the
ServiceNow platform.
This combination of SaaS, PaaS, and IaaS integration makes ServiceNow a versatile
platform that can support a wide range of IT and business management needs in
organizations of all sizes.

5. Servienow versions, which version you are currently working on (have to say rome or quebec)
6. when you started your career with servicenow , what version you started with?
7. what are the differences you found this servicenw journey
8. What are the advantages of latest version of ServiceNow.
9. What is your roles and responsibility are as part of service now activities?
10. what is user and how to create a user, which table, users’ data will store?
11. what is group and how to create a user, which table, groups data will store?
12. what is user and how to create a role, which table, roles data will store?
13. What is the importance of role and how to check if the user has a application access or not with
respect to role?
14. if we add a user to group, where the information will store
15. if we add a user to role, where the information will store
16. what is impersonation and what role it is required to impersonate
17. explain impersonation with real time example
18. what is delegate and which role is required to do?
19. where the delegate information will story in the system
20. when doing delegate, what are the parameter can be controlled and explain with example
21. what is database & table - Explain with real time scenario
22. what is dictionary and give few dictionary attributes
23. which table - tables information will story
24. Explain the process of creating tables and applications
25. what is slush bucket
26. what is encoded query
27. what are the default columns of every table and what are the significant of them
28. What is view and how to create a view or restrict a view to set of people.
29. how to know ServiceNow version
30. what database ServiceNow uses.
31. what is your roles and responsibility as a ServiceNow developer
32. what is the way to create a choice field and where the choices will store?
33. what is reference field
34. what is the difference between reference field and list field.
35. how to create number field and explain with some examples
36. what is schema maps
37. explain the shortcuts that you will use on daily basis
38. Once the application created, why cannot we see in left side navigator?
39. what is the use of order or sequence
40. why we need to give order like 100 200 than 1,2,3.?
41. what is the difference between itil and itil_admin role
42. what are the important roles
43. what are the important tables you are aware of
44. why cannot we directly add users to role?
45. what is the best practice to add user to role?
46. what is form design and form layout and difference between them?
47. how to restrict an application to a specific role?
48. Comparison of service now with other ITSM tools.
49. What are the user administration tables
50. In which tables information will story
51. How to create a table
52. What are the default columns
53. What is dictionary and what s the table?
54. How to create a choice , in which table choices will store
55. What is sys_id
56. What is the diff b/t opened and created