(CPU

PERUVIAN UNIVERSITY OF APPLIED SCIENCES

Laureate International Universities

Credit Bank

^BCP^
Course: Training and development by competencies

Student: Rosa Portilla Barreto

Teacher: Judith Bravo de Rueda Accinelli

Title: BCP Induction Manual

Date: September 14, 2011

Index:

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INTRODUCTION:

(CPU........................................................................................................................................1
^BCP^...................................................................................................................................1
About us?..........................................................................................................................4
Our awards........................................................................................................................5
Welcome words............................................................................................................8
Welcome to the BCP family!........................................................................................8
Business Banking Division.....................................................................................16
Credit Division........................................................................................................16
Corporate Banking Division....................................................................................16

Welcome Words………………………………………………………… 8

THE ORGANIZATION:
Mission, Vision and Values…………………………………………………………..10
General Objective …………………………………………………………………..11
Specific Objectives………………………………………………………………11

(CPU........................................................................................................................................1
^BCP^...................................................................................................................................1
About us?..........................................................................................................................4
Our awards........................................................................................................................5
Welcome words............................................................................................................8
Welcome to the BCP family!........................................................................................8
Business Banking Division.....................................................................................16
Credit Division........................................................................................................16
Corporate Banking Division....................................................................................16

Human Development……………………………………………………………………28
Social welfare………………………………………………………………………………..29
Famous stories…………………………………………………………………… 30
Grounds for dismissal……………………………………………………………………30
Questionnaire………………………………………………………………………...31

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 BCP Induction Manual

1. Introduction:

The objective of this work is to show the induction process in an organization, in turn, it
seeks to design an induction manual that seeks to introduce a new employee to his job and
to the organization. There are two types of induction, the first is in relation to work, it seeks
to ensure that the new person knows the objectives of the work they are going to perform
and how they will contribute to the work unit.

The second type of induction refers to the organization, in which the new worker must
know the objectives and goals of the company where he will work (Robbins, Stephen.
Administration “Page. 293”)

It is important to develop the induction manual in a company, since it will make it easier for
the worker to get to know the organization where they work in depth, knowing its culture.
Likewise, it is a tool that is used today in some companies, thus providing the usefulness of
the employee being located in the environment of the organization, knowing and knowing
the moral, ethical principles, values, mission and vision that this has. Furthermore,
induction is the process of introducing a person into a company, providing the employee
with novel and easy-to-content material by having an induction manual,

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1.1 History of the BCP

The story goes that more than 100 years ago, it all began when a
group of Italian merchants met at the top of the Portal de
Escribanos to approve the project of the Italian Bank, on
November 12, 1888. Without imagining what would come after
approving the corresponding procedures. That, Tuesday, April 9,
1889, the Banco Italiano office opened for the first time on that
Mantas street very close to the Plaza de Armas in Lima-Peru. As
it was so well received, on April 12, 1929, a new building was
inaugurated located on the corner of Lampa and Ucayali.
However, the big moment could be seen coming and that is how
in 1941, the name was changed and it went from “Banco Italiano”
to “Banco de Crédito del Perú- BCP”, run by the Romero family,
who owned several estates. Between 1956 and 1968, the greatest expansion occurred and
the most important changes were recorded in the financial field, using technological
advantages in this process. At the beginning of the 70s, specifically in 1974, BCP was the
first Latin American bank to provide an interconnected and fast service through
Teleprocessing. On March 30, 1979, the Bank's Board of Directors agreed to entrust the
presidency to Dionisio Romero Seminario. Between 1980 and 1985, expansion began with
the office network. After three years, the first ATMs are installed. In 1993, the telecredit
system was implemented, and years later the Banco Popular de Bolivia was acquired.
Currently, there are more than 500 ATMs throughout Peru, making it the largest network in
the country.

The president of the board of directors, who was the creator of everything that would now
be BCP, the main founder, thought about establishing a good system, meeting customer
expectations, in a world that constantly changes and poses new challenges. BCP's
philosophy “is to be a close bank, concerned with making things simpler and easier for its
clients”

About us?

We are a bank that is based on principles: dedication, accessibility and flexibility, they are

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the backing of our promise, which differentiates us from the competition and reflects how
we manage to make life easier for our clients. Thus renewing the commitment to the
country, to clients, leading financial activity. This is reflected in the visual identity and
corporate colors, which rescues the bank's great heritage, modernity, and makes it simpler
and closer. Always aiming to serve more and more clients, leading to the growth of small
businesses, with viable alternatives for an emerging sector and with results that would be
reflected in the overall development of the country.

Demonstrating continued leadership through the promise of being a simpler and closer
banking experience for customers. It is known that remaining leaders is not easy,
confirmed every day that the market presents tests and challenges, but these make us
advance and be more competitive as an organization, as professionals and as people.

Our awards

Thanks to our people, we receive the best awards. We don't just feel it and say it. Our
leadership, based on constant effort and innovation, has been recognized by prestigious
entities in the country and abroad. The awards obtained in the following years will be
detailed below:

2000

V Best Bank of the Year in Peru

V Best Bank in Latin America

V Prize to the Creativity Business

V Prize Effie of gold

{ Prize Effie silver

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 2001

V Best Bank of the Year in Peru

V Business Creativity Award

V Golden Effie Award

2002

V Best Bank of the Year in Peru

V Best Bank in Latin America

2003

V Best Bank of the Year in Peru

V Business Creativity Award

V Effie Award

2004

V Best Bank of the Year in Peru

V National Quality Award

V Best Financial Institution for My Home

V Second prize for Best Peruvian Website

2005

V Extraordinary Business Creativity Award

{ Silver Effie Award

2006

V Best Bank of the Year in Peru

/ Grand Effie 2006

V Award for Best Board Policies

V Ibero-American Quality Award

2007

V Best Bank of the Year in Peru and the best Bank in Bolivia

V Best Bank of the year in Latin America

V Stevie Award

{ Silver Effie

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 2008-2010

• Golden Effie Award

Our achievements fill us with satisfaction and are possible thanks to the efforts of the
people who work at BCP who, with their commitment and professionalism, allow us to
continue standing out in a challenging and complicated market. Today, we are more
committed than ever to Peru and our community, offering emerging sectors an opportunity
to grow and aiming for our social responsibility actions to be more integrated with our
corporate objectives. This is the only way to develop as a country and we are committed to
it.

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 Welcome words

Today you are part of the BCP family and we are sure that this beginning means a great
challenge in your professional life. From now on you will share with us this success story
that has been with us for more than a century and you will be able to feel, like us, the pride
of being one of its most important protagonists.

We accompany you to get to know the BCP, which today welcomes you like a big family:
dedicated, committed and always a leader. We are sure that by knowing each other we will
be able to continue growing with you, because your personal and professional qualities will
help us continue to make a difference in an increasingly competitive market.

This is the BCP. Get to know him and enjoy the experience of being part of a history of
trust, solidity and work, together with a human team of extraordinary quality.

From today, I invite you to join the task of reaching higher and higher and maintaining
ourselves as an organization that knows how to fight for its objectives, with dedication, with
strength and above all with values.

Welcome to the BCP family!

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Company image:

This is how it began:

1889

Present:

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 2. Mission

BCP's mission is:

“Serve the client with dedication, desire to help them and making it special,
making them feel that they are important to us, offering a fast and simple banking
service”

3. Vision

BCP's vision is

“To be a simple, transactional, profitable bank with highly trained and motivated
personnel. Being recognized nationally and internationally”

4. Values:

V Ethics: It is considered an important value, since ethics allows us to think and reflect
on moral systems, taking into account certain actions whether they are prohibited or
allowed; based on the development of universal norms and values, thus knowing
how to act in certain situations.
At BCP, we are an institution with integrity, with honest and responsible people.
Likewise, our ethics are based on moral principles, avoiding existing conflicts
through moral reflection that helps guide discussions. Furthermore, all the people
who work as a team

V The client: We owe it to our clients, these being our main motivation points, seeking
to make them feel like they are in their second home, providing them with a good
quality of service according to their needs. Also, at BCP we are aware that to
achieve success, the client is our most precious value, since based on them we
have achieved leadership and prestige at a national and international level.

V Our people: We have the best professionals, we encourage their development and
entrepreneurial potential. Our BCP family is characterized by being successful

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 professionals with the values and morals that our banking entity needs. Likewise,
we are all aware that to achieve success, it is due to teamwork, solidity and the
formation of ethical principles. At BCP, our third main value is the people who work
there.

5. General objective

Achieve the proposed objectives as an organization, thanks to the alignment of objectives

or goals at the corporate, team and individual level. In addition, offering our clients the
satisfaction of a simple and efficient banking experience, contributing to the fulfillment of
serving the client and represents the commitment we have to them. For them we seek the
following:

V Generate growth and expansion at the national and regional level.

6. Specific goal

V Increase banking transactions in each bank (3% monthly)

V Ensure that the promotions of the month are leaders in the banking world

V Encourage managers to assume their role as responsible for meeting the goals and
development of their collaborators and, in turn, commit collaborators to achieving
the objectives and development.

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7. Organization
chart

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Next, the functions of each area will be detailed, at the same time some of these are subdivided and for
this an organization chart provided by the BCP organization will be used.

Central Planning and Finance Management

General Accounting Area:

Prepares the financial statements of Credicorp del BCP and its subsidiaries. Additionally, it is
responsible for disclosing timely financial information in order to reasonably reflect its economic-
financial situation and management results.

Investor Relations Area:

Coordinates with the different companies that make up Credicorp and with the different units of the
Bank, the delivery of information required by investors and analysts, as well as the preparation of the
Annual Report and the reports required by the different supervisory institutions (CONASEV, Stock
Exchange of Lima, Security Exchange Commission and New York Stock Exchange, among others)

Treasury and Exchange Area:

Manages the Bank's balance sheet structure and the investment and spot and forward currency
portfolios, assuming market risks (liquidity, interest rates and exchange rates) that are reasonable and
appropriate to the established limits.

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Wholesale Business Central Management

Business Banking Division:

It is responsible for maintaining and developing long-term commercial relationships with current and
potential clients of this bank, in relation to active, passive operations and transactional services.

Credit Division:

> Corporate banking risk area and foreign banks : Responsible for ensuring that the quality of the
credit and investment portfolio reaches the best international standards.

> Lima corporate banking risk area: Efficiently evaluates and approves credit risk, maintaining
international standards

> Centralized credit risk area: Responsible for ensuring that the quality of the credit portfolio
reaches the best international standards

> Credit monitoring and control area: its main activity is to systematically monitor the quality and
order of the Bank's commercial credit portfolio in order to generate value through the early detection of
cases of deterioration and the proposal of corrective measures that allow mitigating the risks of loss for

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BCP

> Special Accounts Area: Manages, supervises and restructures client obligations and, if
necessary, is responsible for suing judicially for the realization of the affected guarantees in favor of the
Bank and recovering overdue debts.

Corporate Banking Division:

It satisfies the financial and transactional needs of corporate clients, providing them with solutions via
differentiated and innovative products and services, maximizing profitability for the bank and
consolidating our leadership in the corporate sector.

> Institutional Banking Area: Responsible for the relationship with institutional clients of the
following groups: Central, regional, local government, financial institutions, educational institutions with
or without profit, international organizations, civil associations, social and sports clubs, various
foundations and religious institutions

> Corporate Finance Area: it is the unit specialized in investment banking and financing activities,
created for large companies

> Business Services Area: develops and markets transactional services for business and
institutional clients. These services seek to strengthen ties with clients, ensuring their loyalty and
reciprocity in their business with BCP. In addition, they allow costs to be reduced through the use of
electronic means and increased commission income.

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 > International Business Area : is responsible for managing business with the main financial
institutions in the world, always seeking the best conditions for operations with our clients, also offering
them top quality foreign trade services, for which it has specialized personnel who advises and designs
tailored services, supported by instruments of the most advanced technology.

> Business Finance Area: Specializes in the financing of investment projects, focusing its efforts
on the development of financial leasing businesses. In this sense, it mainly structures, negotiates and
disburses leasing operations. Also, it makes medium-term loans, mainly for medium and large
companies.

Wholesale Business Central Management

Business Banking Division

Credit Division

Corporate Banking Division

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Central Asset Management Management:

Investment management area: Responsible for maintaining high levels of growth in third-party assets
managed by the Credicorp group. Likewise, it supervises that the investments made by the Credicorp
group obtain the highest levels of profitability. Also, it is responsible for supervising that the products in
which our clients invest are appropriate to their risk profile.

Asset management area: Responsible for managing assets on behalf and at the risk of third parties
through funds and portfolios through Asset Management and Credifondo.

Intermediation Area: responsible for intermediation, promotion and placement of securities, products
and other financial assets in the stock and product exchanges in Peru as well as providing advice on
securities materials and stock market and intermediation operations.

Private Banking Area: Manages and monitors the investment and placement portfolio managed by
business executives. Likewise, it ensures a high level of efficiency in services and provides
personalized and preferential attention to clients.

Trust Business Area: Structures and manages the trust businesses under its charge, counting on a
team of focused and motivated professionals who add value to its internal and external clients through
the different products offered.

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Retail Banking Central Management

Commercial Division: provides attention and advice to BCP clients, serving them through our network
of offices and establishing profitable and long-term relationships depending on the types of clients.

> Areas of Lima: the various offices in Lima are grouped into zones, each of them is responsible
for serving our various customer segments, from the person who comes to carry out operations or buy
products to those individuals or companies that we can offer comprehensive management and
develop businesses.

> Provincial area: it is made up of five regions, made up of offices

> Real estate business area: commercially develops the offer

real estate through the promotion and comprehensive financing of construction, with specialized
advice and sales of retail mortgages to the final buyer

Systems and Organization Division: being the technological partner and strategic enabler of BCP
users for better management is the mission of this division, whose functions include providing effective
attention to the needs of technological solutions to the different units of the bank.

Administration and Processes Division:

> Central processes area: it is the support area so that the services and products that are offered
can reach the client quickly and in a timely manner.

> Retail banking collections area: the aim is to obtain optimal recovery levels that allow the
reduction of provisions, the rescue of good clients, the control of the expected loss and the best
recovery of the written-off portfolio of BCP's retail banking

> Inspected area: Responsible for managing crises generated by the commission of
frauds, adopting the Actions targeted correctives to
safeguard the Bank's assets, maintaining permanent communication with the
senior management and units operational to avoid the
recurrence of the form of fraud, helping to preserve ethical values and institutional image.

> Centralized administration area : offers specialized services

directly through third parties in expedition and vehicle fleet, engineering and maintenance, logistics
and security in a timely manner with the lowest possible costs and with the quality that allows constant

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improvement of the bank's standards

Marketing Division : this area designs and implements the corporate image strategy of our bank,
protecting and reinforcing the “Banca de Crédito” brand as well as the brand of each of its products
and services. In addition, it represents the bank before advertising, design, direct marketing agencies
and other communications providers.

> Quality area: establishes the quality and continuous improvement policies that must be met in
the organization through a comprehensive quality program. Likewise, it promotes the attitudinal
change of collaborators with a view to satisfying the needs of our clients.

> Channel management area: analyzes the performance of BCP's service channels and
proposes action plans and projects sufficient to achieve the objectives of the commercial division and
retail banking in general, mainly the growth of banking coverage, migration to electronic channels ,
service quality and operational efficiency

> Commercial management : identifies the needs of potential clients, evaluating whether they are
being served with BCP products and services or with those of other financial entities. Having
information as a basic tool, this area can measure the potential of each person, the goal being to
attract the client, advising them appropriately and offering them products that meet their requirements.

> Product area: prepares strategic plans for BCP products and plans, administers and controls
their management. Likewise, its mission is to maintain and increase the market share levels of BCP
products and ensure the expected competitiveness and profitability.

> Marketing area: develops communication strategies for BCP advertising campaigns.
Development of the briefs and review of these with the agencies, supervision of the entire advertising
and external communication process and approval of advertising campaigns. Also, it is responsible for
controlling compliance with corporate identity guidelines in all Bank communications, both internal and
external.

> Retail banking risk area: responsible for ensuring the quality of the assets of the retail banking
business, developing credit guidelines in the

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 > design of products and campaigns in accordance with the guidelines and risk levels defined by
the board, and measures the credit risk in new retail banking products prior to their approval or
introduction

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Audit Division

Permanently evaluates the effectiveness and efficiency of BCP's internal control system, carrying out
periodic audits to verify compliance with the different legal provisions, as well as analyzing processes
in order to minimize risks, increase the quality of customer service and increase efficiency and
corporation effectiveness

Legal division

It provides a legal assistance service of optimal quality, effective and timely to all units of the bank,
also defining the policies and legal criteria related to corporate institutional performance.

Management and Human Development Division

Its objective is to provide comprehensive advice to the management of the bank and the corporation,
also incorporating suitable and motivated personnel. It is also responsible for developing an
organizational culture and an open management style, promoting participatory communication among
all bank employees.

Prevention and compliance area

Supervises compliance with the money laundering prevention system, in order to prevent the BCP
from being used as instruments to give the legal appearance to funds from illicit activities.

Risk Management Area

Develops and disseminates a culture and management model so that the bank is adequately
rewarded for the risks it decides to take.

Relations and institutional image area

It seeks to project and maintain the leadership image of our institution. In addition to collaborating
effectively and efficiently with banks in achieving business, this area encourages and promotes
activities in the fields of education, sports and culture, also disseminating the commitment to social
responsibility that BCP has with the country.

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 8. Regulation

■ Attend work punctually, respecting the established schedule

■ Lateness and unjustified absences will be considered as non-work.

■ Smoking is prohibited inside the bank

■ Any permission that the collaborator desires must be mentioned one day in advance.

■ In case of illness and not attending work, you must give the boss the corresponding medical
leave

9. Schedules

The bank's work hours are Monday to Friday from 9am to 6pm. In agencies it is the same schedule,
except on Saturdays from 9 a.m. to 2 p.m.

10. Uniforms

The administrative staff does not wear a uniform, they only attend with formal clothing, in the case of
men, dress shirt and pants and shoes, in women, dress pants or skirt (below the knee), blouse and
shoes. Meanwhile, those from the agency do wear a uniform, in the case of men it is blue pants and a
white shirt, in the case of women it is blue pants or skirt and a white blouse.

11. Main policies:

MAIN BENEFITS:
V Mobility: The BCP is concerned with covering the transportation expenses in which
any of the collaborators could incur, voluntarily granting a monthly allowance
V Discount policy: Expense exemptions on up to three accounts
(maintenance, shipping, Credimás, excess operations, transfer of funds nationwide through Vía BCP)
V Preferential rates on products offered by BCP
V An administrative loan can be given as support in situations
criticisms and emergencies that threaten health or integrity. The interest rate is 0%. Concepts that
include emergency of the owner, that is, of the employee (theft, health, housing emergency) as well as
health emergency of the parents/children/spouse. This loan is not included in sibling emergency, home
expansion, car maintenance, studies, debt payment, etc.
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V Better conditions in financial products: products that enjoy
Preferential conditions for union 94 personnel are: cash, vehicle and mortgage credit, special
mortgage loan, credit card

REMUNERATIONS:
V Salary payment is made on the 28th of each month, if that day is a holiday,
Saturday or Sunday, payment is made the business day before the 28th
V Income: Each collaborator receives a specific monthly salary and
Depending on the nature of your position, you may additionally receive variable remuneration, which
will be determined by the responsibilities involved in the job and may be paid monthly, quarterly,
quarterly or annually.
V Education allowance: the BCP voluntarily offers this benefit
economical to all collaborators who have children between 4 and 25 years old. The respective
payment is made in the month of February. To access this, the collaborator must have joined the Bank
until January 31 of the payment year and have registered their children, attaching the requested
documentation. This benefit does not apply to Assistant Managers and managers
V Profit sharing: The bank distributes 5% of its annual income
before taxes among all its collaborators who worked during the corresponding year. The legal
participation is distributed and is calculated based on two variables: 50% for the days worked, and
50% for the remuneration received by each and every one of the beneficiary collaborators during the
year. Payment is made in the month of March
V Legal bonuses: Employees have the right to two
bonuses per year: one on national holidays and another on Christmas in accordance with what the law
indicates
V Compensation for time of Service - CTS: The collaborator must be
subject to the common labor regime of the primary activity and works at least a 24-hour work week,
has the right to receive CTS
V Overtime: The employee's compensation is paid subject to
direct supervision, who agrees to work more hours than their maximum legal or contractual hours, with
prior authorization and information from the corresponding management.
V Productivity awards: these awards are aimed at collaborators
who participate in campaigns aimed at improving business results. They are economic in nature and
are paid in the form of an extraordinary bonus, with prior authorization from the Management and

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Human Development Division.

STAFF SELECTION
V The process is carried out based on an internal call, sending emails
electronic messages to BCP staff, then the corresponding notices are published in the main job
boards, according to the vacant positions requested
V The process lasts approximately a month, making the calls, and
It closes at the end of the month.
V Those in charge of the human resources area start calling the
selected, after reviewing the Curriculum Vitae to arrange a personal interview.
V There are three steps in personnel selection: Personal interview, then
group dynamics and finally application of projective and intelligence tests
V Those who passed these three phases must bring the respective documentation (
certificates of studies, work, etc.) for joining the BCP

TRAINING

V The main objective of training is to develop or enhance the

capabilities, skills and knowledge of collaborators seeking to increase their performance. Thus
implementing a program that uses methodological tools, which are based on the management of
techniques and resources for personal and management development, seeking to obtain quality
personnel, thereby achieving better customer satisfaction.
V All workers must be trained at least twice a year.
V Investment in training must be less than 2% of profits
totals
V Training for the administrative and management team will be provided
by the Training Team
V Before the launch of new promotions, the staff working is
capable
V The Training Plan will be aimed at two types of personnel
administrative and store
V Once a year, with the objective of training collaborators,
raises the possibility that they prepare more, for this they will
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Universities to carry out master's degrees, 70% is covered by the BCP, the remainder is deducted
from the worker's salary. However, upon completion of the master's degree you have a greater
possibility of promotion.

HUMAN DEVELOPMENT
V At the BCP, we seek for workers to pursue a career path,
For this, opportunities are provided that allow their progress and thus provide better service to clients,
always maintaining ourselves as banking leaders.
V We consider the importance of a foreign language, and our
Collaborators have the option to choose the language they wish to learn, however the main one must
be English, the other they choose themselves.

SOCIAL WELFARE:
V Health: Preventive health program is provided for collaborators
affiliated and non-affiliated with Pacifico Salud EPS family medical insurance, nutritional advice, offices
and topics in Lima and provinces
V Other insurance: preferential rates are offered for the acquisition of the
SOAT, preferential discounts with Pacifico for the acquisition of vehicle insurance, continuity
insurance, ONCOMEDIC, severance plan, home insurance, travel and life law
V Recreation: the Garzas Reales Club makes recreation available
Villa that has modern infrastructure, sports and recreation areas, etc. Likewise, there are moments of
leisure and recreation for staff and their families, seeking to foster an adequate work environment, with
institutional programs and events: Useful vacations, Mother's Day, Women's Day, Father's Day, and
Children's Day, BCP Anniversary, Christmas from the BCP family
V Special rates are also provided for RPM telephony, loans for
Master's studies, training workshops, agreements with national and international educational
institutions, first aid workshops, preventive health program and useful vacations for children

12. famous stories

• Juan Idacochea: He is a worker who started in an office in Lima, the Surco branch, he worked
for more than two years as a cashier, however, the young man was studying Business
Administration, and joined our BCP family looking for opportunities , it was thus that by
observing his work and efforts at the bank, he was offered the possibility of promotion. Now he

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 is the manager of the Surco store, and we are sure that just as Juan managed to make his
career, his success makes us happy because of the benefit of always serving the customer
and remaining leaders.

• Camila Bustamante: She is a psychology practitioner, she entered the BCP when she was in
the eighth cycle, thus doing her pre-internships. professionals. Now she is in charge of
personnel selection, she works directly in the Human Resources office, she began her career
as an intern, currently, she is the organizational psychologist at BCP.

Just as they managed to make a career in the BCP, through the opportunities they were given, the
effort and dedication in their jobs. We are sure that you will too, we trust in your skills and abilities and
we know that very soon you will be a famous story, highlighting your commitment on a personal and
professional level, and above all the commitment to belonging to the BCP family

13. Grounds for dismissal

■ The dismissal is based on a just cause and contemplated in accordance with the law.
■ Collaborators will be fired when they fail to comply with the
job obligations

■ Another cause is that the worker physically or verbally attacks another

member of the BCP or above all the client

■ Workers are not allowed to obtain confidential material and take it outside the offices; if this is
done, those responsible for the incident will be automatically dismissed.
■ Dismissal is when employees have stolen money from the bank for personal purposes.

14. Questionnaire

1) When was the BCP founded?

2) What are the three principles?
3) What color is the BCP logo?
4) Name the bank's core values
5) What are the work hours?
6) Currently, who is the president of the BCP board of directors?

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7) Define the mission and vision of the bank
8) What is the BCP philosophy?
9) On what date are payments made to collaborators?
10) How does the selection process take place?
11) When belonging as a worker to the BCP, are there benefits given to collaborators?
12) What group are the training programs aimed at?
13) Is there the possibility of pursuing a career path at the BCP?
14) To whom do we owe our success?
15) What aspect of the regulations do you consider important?
16) Do administrative staff wear uniforms?
17) The famous stories What reflection does it convey?
18) How does the training process take place?
19) Name a cause for dismissal
20) What is the general objective of the BCP?

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