CodeCHAPTER
of Ethics and
FOURTEEN
Professional Conduct
(Source : PMBOK Guide)
Raymond Fraig
PMP,PMI-RMP, M.Sc.E., B.Eng.
All rights reserved – Raymond Fraig, PMP -01003989333 – [email protected]
Contents
Professional Responsibility
o Responsibility to the Profession
o Responsibility to the Customer and Public
PMIGround Ethics
Sample Questions
Professional Responsibility
Adhering to PMI Code of
Ethics and Professional
Conduct
Maintaining high
professional ethics
Developing cultural
competency in our emerging
global society
Professional Responsibility
Responsibility to the Profession:
1. Be truthful at all times and in all situations.
2. Report Code violations (with factual basis).
3. Disclose conflicts of interest.
4. Comply with laws.
5. Respect other's intellectual property rights.
6. Support the Code.
Professional Responsibility
Responsibility to Customers and the Public:
1. Be truthful at all times and in all situations.
2. Maintain professional integrity (satisfy the scope of your
professional services).
3. Respect the confidentiality of sensitive information.
4. Refrain from gift or compensation giving/receiving where
inappropriate.
5. Ensure conflicts of interest do not interfere with client's interest or
interfere with professional judgment.
PMI Ground Ethics
Tell the Truth and Tell It
Fast Be Responsible
Communicate
Respect and Respect
Frequently
Invite Everyone Be Fair
Answer All Questions
Willingly and Truthfully Be Honest
Question
In order for the project manager to fully and effectively
understand a stakeholder's personal concerns or
grievances it may necessary to:
A. Ask for a written description of the problem and submit it
through the project office.
B. Schedule a project review session with the entire project
team.
C. Attempt to empathize with the stakeholder.
D. Involve the project sponsor as an arbitrator.
Question
As the leader of a project team, the project manager may be required
to assess the competencies of his or her team members. Occasionally,
some weaknesses or areas for improvement will be identified. The
project manager should:
A. Remove any team members who have demonstrated weaknesses in
critical knowledge areas.
B. Communicate those weaknesses and establish a performance
improvement program.
C. Hire additional resources to compensate for weak areas.
D. Wait for the team members to fail in an assignment to justify
termination.
Question
You have just changed jobs and discovered that your new
employer routinely violates a safety regulations and
affirmative action requirements on projects. You should:
A. Do nothing; it's not your problem.
B. Start by asking management if they are aware that
regulations are being violated.
C. Talk to the corporate legal department.
D. Inform the appropriate government agencies about the
violations.
Question
One of your employees is up for promotion. If the promotion is granted,
the employee will be reassigned elsewhere causing a problem for you on
your project. You can delay the promotion until your project is
completed. You should:
A. Support the promotion but work with the employee and the employee's
new management to develop a good transition plan.
B. Ask the employee to refuse the promotion until your project is
completed.
C. Arrange to delay the promotion until the project is completed.
D. Tell the employee that it is his responsibility to find a suitable
replacement so that the project will not suffer.
Question
As part of your project plan you must develop an effective method of
communication for your multinational team of stakeholders. You have
several choices of media available. The appropriate action to take in the
development of the communication plans would be to:
A. Discuss the available options with the stakeholders and obtain their input.
B. Use the standard media that has been in effect for your previous projects.
C. Use multiple forms of media to ensure that everyone receives the
information.
D. Obtain additional funding from the project sponsor and develop a project
specific communications infrastructure.
Question
During project implementation the client interprets a clause in the
contract to mean the he is entitled to a substantial refund for work
recently completed. You review the clause and disagree with the client's
conclusion. As the project manager which of the following actions should
be taken?
A. Disregard the customer's conclusion and continue to process invoices.
B. Document the dispute and refer to the provisions of the contract that
address interpretations and disputes.
C. Advise the customer that ambiguous information in contracts is always
interpreted in favor of the contractor.
D. Immediately correct the clause to remove any possible misinterpretation
by the customer.
Question
You have been assigned two concurrent projects. Because
of the nature of the projects, you have a conflict of
interest. You should:
A. Do the best you can and tell no one.
B. Ask to be removed from one of the projects.
C. Ask to be removed from both of the projects.
D. Inform your sponsor and ask for his advice.
