A PROJECT REPORT

SBI CREDIT CARD

Submitted by-

Sonu Pradip Telang

Roll No- 221642

Under Guidance

Dr. Lakshmi Mam

Submitted to

IN PARTIAL FULFILLMENT OF MASTER OF BUSINESS ADMINISTRATION (MBA)

Batch 2022 to 2024

Submitted Through

Audyogik Shikshan Mandal – Institute of Business

Management& Research, Block „C‟, Chinchwad, Pune
Maharashtra, 411019

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 CERTIFICATE

Mr. Sonu Pradip Telang, MBA (Business Analytics)

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 CONTENT

SR.N INDEX Page No

O.
1 Preface

2 Acknowladement

3 Executive Summary

4 Introduction

5 Objective of Study

6 Research Methodology

7 BPCL SBI CARD

8 Use of BPCL card

3
 PREFACE

In this age of neck to neck competition, there is much importance given to

practical knowledge. The theoretical knowledge is not sufficient to understand the
broad less field of business management. Today every person wants to master in
the field they are in. The practical training in life of every management students
life is very important as Training provides a student sufficient knowledge to develop
an education to connect theory and practical. So to fulfill this purpose I have done
my summer training at SBI BANK. Banking and finance can be called as the nerves
of any economic systems they accelerate the process of economic development
through canalization of adequate finance. No doubt financial institutions play an
important role in economic development but at the same time economic
development determines the growth and development of banking institutions

4
 ACKNOWLEDGEMENT

In the accomplishment of this project successfully, many people have

best owned upon me their blessings and the heart pledged support, this
time I am utilizing to thank all the people who have been concerned
with this project. Primarily I would thank god for being able to complete
this project with success. Then I would like to thank my project in
charge and my mentored. Seem Gerhard, whose valuable guidance has
been the ones that helped me patch this project and make it full proof
success. Her suggestions and her instructions have served as the major
contributor towards the completion of the project. Then I would like to
thank my parents and friends who have helped me with their valuable
suggestions and guidance has been very helpful in various phases of
the completion of the project. Last but not the least I would like to
thank my classmates who have helped me a lot.

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 EXECUTIVE SUMMARY-

This internship report consists of profile of the banking sector

(industry). This report on focuses on the origin, the functioning of the
bank, the trends and schemes & policies being followed in the banking
industry. The report begins with the introduction to the company, its
area of operation, its services, its achievements, etc. There is a detailed
industry analysis of the banking industry which shows the evolution,
growth and current scenario and challenges faced by the banking
industry. Besides the above mentioned, this report is focused on core
Banking and financial activities of the State Bank Of India (SBI)bank
situated in Shivaji nagar,Wakdewadi, Pune. Information is gathered
through the primary and secondary source as well. The report contains
the process flow of the Advances operation and introduction of its
YONO (You Only Need One) is an integrated digital banking platform
offered by State Bank of India (SBI). The report further guides through
the department and working of thegeneral banking. The activities
taking place in the bank, the various services of banking are discussed
in the report. The methodology whichcovers the sample procedure and
data collection method, conclusion and recommendations part which
analyzed through tabulation, graphic representation of data collected
from survey.

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 INTRODUCTION

BANKING INDUSTRY ANALYSIS

The Banking industry comprises of segments that provide financial

assistance and advisory services to its customers by means of varied
functions such as commercial banking, wholesale banking, personal
banking, internet banking, mobile banking, credit unions, investment
banking and the like. With years, banks are also adding services to
theircustomers. The Indian banking industry is passing through a
phase of customers market. The customers have more choices in
choosing their banks. A competition has been established within the
banks operating in India. With stiff competition and advancement of
technology, the services provided by banks have become more easy
and convenient.
The past days are witness to an hour wait before withdrawing cash from
accounts or a cherub from north of the country being cleared in one
month in the south. Banks are among the main participants of the
financial system in India. Banking offers several facilities &
Opportunities. This section provides comprehensive and updated
information, guidance and assistance in all areas of banking in India.
Bank of Hindustan, set up in 1870, was the earliest Indian Bank.
Banking in India on modern lines started with the establishment of
three presidency banks under Presidency Bank's act1876i.e. Bank of
Calcutta, Bank of Bombay and Bank of Madras

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 HISTORY OF BANKING

Banking is nearly as old as civilization. The history of banking could be

said to have started with the appearance of money. Cheque and printed
paper money appeared in the 1700’s and 1800’s,with many banks
created to deal with increasing trade .The history of banking in each
country runs in lines with the development of trade and industry, and
with the level of political confidence and stability. The ancient Romans
developed an advanced banking system to serve their vast trade
network, which extended throughout Europe, Asia and Africa.
In England merchant started to ask goldsmiths to hold gold and
silver in their safes in return for a fee. Receipts given to the Merchant
were sometimes used to buy or sell, with the metal itself staying under
lock and key. The goldsmith realized that they could lend out some of
the gold and silver that they had and charge interest, as not all of the
merchants would ask for the gold and silver back at the same time.
Eventually, instead of charging the merchants, the goldsmiths paid
them to deposit their gold and silver. The bank of England was formed
in 1694 to borrow money from the public for the government to finance
the war of Augsburg against France. By 1709, goldsmith were using
bank of England notes of their own receipts. New technology
transformed the banking industry in the 1900’s round the world, banks
merged into larger and fewer groups and expanded into other country.

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 INDIAN BANKING INDUSTRY ANALYSIS:

The banking scenario in India has been changing at fast pace from
being just the borrowers and lenders traditionally, the focus has shifted
to more differentiated and customized product/service provider from
regulation to liberalization in the year 1991, from planned economy to
market.
Economy, from licensing to integration with Global Economics,
the changes have been swift. All most all the sector operating in the
economy was affected and banking sector is no exception to this. Thus
the whole of the banking system in the country has undergone a radical
change. Let us see how banking has evolved in the past 57 years of
independence.
After independence in 1947 and proclamation in 1950 the
country set about drawing its road map for the future public ownership
of banks was seen inevitable and SBI was created in 1955 to spearhead
the expansion of banking into rural India and speed up the process of
magnetization. Political compulsion’s brought about nationalization of
bank in 1969 and lobbying by Bank employees and their unions added
to the list of nationalized banks a few years later.

Slowly the unions grew in strength, while bank management stagnated.

The casualty was to the customer service declined, complaints
increased and bank management was unable to item the rot.

In the meantime, technology was becoming a global phenomenon

lacking a vision of the future and the banks erred badly in opposing the
technology up gradation of banks. They mistakenly believed the
technology would lead to retrenchment and eventually the
marginalization of unions.

The problem faced by the banking industry soon surfaced in their

balance sheets. But the prevailing accounting practices unable banks to
dodge the issue.

9
The rules of the game under which banks operated changed in 1993.
Norms or income Recognition, Assets classification and loan loss
provisioning were put in place and capital adequacy ratio become
mandatory. The cumulative impact of all these changes has been on the
concept of state ownership in banks. It is increasingly becoming clear
that the state ownership in bank is no longer sustainable.

The amendment of banking regulation act in 1993 saw the entry of new
private sector banks and foreign banks

MAJOR PLAYER IN INDIA

 STATE BANK OF INDIA

 HDFC BANK
 ICICI BANK
 PUNJAB NATOINAL BANK
 BANK OF BARODA
 FREDERAL BANK
 AXIS BANK
 ING VYSYA BANK
 IDBI BANK
 INDUSIND BANK
 YES BANK

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INDIAN BANKING SUSTEM

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 OBJECTIVE OF THE STUDY

 The main objective of the project is to analyze and study in

efficient way the working of banking sector, SBI Bank.

 To analyze and study the different policies, services and product

offered by the bank.

 To understand the various aspect of net banking for bank as well

as customers and bank’s steps and policies to influence and attract
customer to opt for net banking.

 To understand the requirement and acceptance of the customers

towards SBI

 To perform a SWOT analysis on sib

.

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 LITERATURE REVIEW

We review the growing relating a banking environmental performance

to financial performance. Financial analysis is the process of identifying
the strengths, weakness, opportunity and threat of the firm with the
help of accounting information provided in the profit and loss Account
and Balance sheet.

It is the process of evaluation of relationship between component parts

of financial statements to obtain a better understanding of the firm’s
position and performance. Corporations are learning how to turn
sustainability plans into action.

What was once little more than an annual report documenting

environmentally friendly business activities has grown into something
with measurable bottom-line impact- the kind requiring accurate, audit-
proof data.

Today, corporate sustainability involves an integrated strategy

for managing resources, maximizing efficiency, and meeting financial
objectives. Yet, even as more and more companies’ acknowledge the
value of a well-structured sustainability strategy, many still lack a
cohesive, integrated approach to implementation

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14
RESEARCH DESIGN
A research design is the specification of methods and procedures for
acquiring the needed information. It is overall operational pattern or
framework of the project that stipulates what information is to be
collected from which source by what procedure. There are three types
of objectives in a research project:-

 Exploratory Research.
 Descriptive Research.
 Casual Research.
1. Exploratory Research:-

The objective of exploratory research is to gather preliminary

information that will help define problems and suggest hypothesis.

1. Descriptive Research:-

The objective of descriptive research is to describe things, such as the

market potential for a product or the demographics and attitudes of
consumers who buy the product.

2. Casual Research:-

The objective of casual research is to test hypothesis about casual and

effect relationships.

Based on the above definitions it can be established that this study is a

Descriptive Research as the attitudes of the customers who buy the
products and services have been stated. Through this study we are
trying to analyze the various factors that may be responsible for the
preference of SBI products.

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Primary data

Primary Data are those, which are collected afresh and for the first
time, and thus happens to be original in character. It is the most
common method used for collecting the data and the most reliable to
look upon to.

Primary data used in this project is collected through two methods,

namely
 Direct personal Interview method.

Both these methods proved to be great help in getting the

required information.

Secondary data

Secondary Data are those, which have already been collected by

someone else and which have already been passed through the
statistical process. Some related information on the two companies and
any past comparison of the two chains was collected through secondary
data from various sources like Internet, Print Media. The various
sources of secondary data used for this study are:-

 News papers.
 Magazines.
 Text books.
 Internet

Statistical & Presentation tools used

PRIMARY DATA is: First classified i.e. grouped qualitatively and

quantitatively according to the situation or the type of the data which
was collected.
After classifying is represented in the form of tables i.e. systematically
arranged in columns and row. The primary tool for the data collection
used in this study is the respondent’s response to the questionnaire
given to them. The various research measuring tools used are:-

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  Personal interview

Secondary data is represented

In the form of tables

By the way of bar graphs and Pie CHARTS

SAMPLING

An integral component of a research design is the sampling plan.

Especially it addresses three questions: Who to survey (sample Unit),
how many to survey (Sample Size) and how to select them (sampling
Procedure). Making the census study of the entire universe will be
impossible on the account of limitations of time and money. Hence
sampling becomes inevitable. A sample is only his portion of population.
Properly done, sampling produces representative data of the entire
population Sample size and Areas covered A customer-based survey
was conducted in which 60 people were asked to fill the questionnaire
covering defraud.

Non Probability sampling was used within which convenience sampling

technique has been used. The responses have been collected from the
customers depending on their availability and their willingness to
respond.

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SAMPLE SIZE:-

 Through personal interview – 5O respondents.

SAMPLING TOOL:
Questionnaire was used as a main tool for the collection of data, mainly
because it gives the chance for timely feedback from respondents.
Moreover respondents feel free to disclose all necessary detail while
filling up a questionnaire. Respondents seeking any clarification can
easily be sorted out through tool.

Sampling tools Respondents Number

Personal Interview Customers 50
Total 50

FIELD WORK:-

The study was conducted in DEHRADUN, GARHI CANTT AREA. The

questionnaires were given to the respondents to fill in order to get their
feedback. Questions were read out to the respondents and the answers
were noted.

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Limitations of the study

Since the road to improvement is never ending, so this study also

suffers from certain limitations. Some of them are as follows:

 The extent of the survey was limited to Defraud only. So the

suggestions or arguments given in the report may not hold true
for other locations in India.

 It was a time consuming method in which continuous guidance

was required.

 Questionnaire method involves some uncertainty of response. Co-

operation on the part of informants, in some cases, was difficult to
presume.

 Because of time constraints and reserve constraints, a mix of

convenient sampling and judgment sampling was used.

 Also because of above mentioned constraints, the sample size

chosen for the survey was60 people, 50 for questionnaire and 10
for the personal interview.

 It is possible that the information supplied by the informants may

be incorrect. So, the study may lack accuracy.

 The project duration is limited to 8 weeks so it limits the area of

study.

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 PROFILE OF THE ORGANISATION

OVERVIEW

The State Bank of India (SBI) is an Indian multinational, public sector

banking and financial services statutory body. It is a government
corporation statutory body headquartered in Mumbai, Maharashtra. SBI
is ranked as 216th in the Fortune Global 500 list of the world's biggest
corporations of 2018. It is the largest bank in India with a 23% market
share in assets, besides as hare of one-fourth of the total loan and
deposits market.

State Bank of India is the largest and one of the oldest commercial
bank in India, in existence for more than 200 years. The bank provides
a full range of corporate, commercial and retail banking services in
India. Indian central bank namely Reserve Bank of India (RBI) is the
major shareholder of the bank with 59.7% stake. The bank is
capitalized to the extent of Rs.646bnwith the public holding (other than
promoters) at 40.3%. SBI has the largest branch and ATM network
spread across every corner of India. The bank has a branch network of
over 14,000 branches (including subsidiaries). Apart from Indian
network it also has a network of 73 overseas offices in 30 countries in
all time zones, correspondent relationship with 520 International banks
in 123countries. In recent past, SBI has acquired banks in Mauritius,
Kenya and Indonesia.

The bank is listed on the Bombay Stock Exchange, National Stock

Exchange, Kolkata Stock Exchange, Chennai Stock Exchange and
Ahmadabad Stock Exchange while its GDRs are listed on the London
Stock Exchange. SBI group accounts for around 25% of the total
business of the banking industry while it accounts for 35% of the total
foreign exchange in India. With this type of strong base, SBI has
displayed a continued performance in the last few years in scaling up
me it sufficiency levels.

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HISTORY-

The origin of the State Bank of India goes back to the first decade of
the nineteenth century with the establishment of the Bank of Calcutta
in Calcutta on 2 June 1806, later renamed the Bank of Bengal. The
Bank of Bengal was one of three Presidency banks, the other two being
the Bank of Bombay(incorporated on 15 April 1840) and the Bank of
Madras(incorporated on 1July 1843). All three Presidency banks were
incorporated as joint stock companies sand were there salt of royal
charters. These three banks received the exclusive right to issue paper
currency till1861 when, with the Paper Currency Act, the right was
taken over by the Government of India. The Presidency banks
amalgamated on 27 January 1921, and re-organized banking entity
took assist name Imperial Bank of India. The Imperial Bank of India
remained a joint stock company but without Government participation.

Pursuant to the provisions of the State Bank of India Act of 1955, the
Reserve Bank of India, which is India's central bank, acquired a
controlling interest in the Imperial Bank of India. On 1July 1955, the
imperial Bank of India became the State Bank of India. In 2008, the
Government of India acquired the Reserve Bank of India's stake in SBI
so as to remove any conflict of interest because the RBI is the country's
banking regulatory authority.

In 1959, the government passed the State Bank of India (Subsidiary

Banks) Act, which made eight state banks, the associated of SBI
subsidiaries that had belonged to princely states prior to their
nationalization and operational take-over between September 1959 and
October 1960. This acquisition was in tune with the first Five Year Plan,
which prioritized the development of rural India. The government
integrated these banks into the State Bank of India system to expand
its rural outreach. In 1963, SBI merged State Bank of Raipur (est.
1943) and State Bank of Bikaner (est.1944).

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SBI has acquired local banks in rescues. The first was the Bank of Bihar
(est. 1911), which SBI acquired in 1969, together with its 28 branches.
The next year SBI acquired National Bank of Lahore (est. 1942), which
had 24 branches. Five years later, in 1975, SBI acquired Krishna ram
Balder Bank, which had been established in 1916 in Gwalior State and
were identified by the same blue keyhole logo.

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23
BPCL OCTANE SBI CARD

24
Features Description Benefits T&C
Annual/Renewal Fee 1499+GST/Year
Rate of Interest For unsecurd-3.5% pm
Welcome Gift Customer gets 6000 RP Covers the joining fee with Reward Points will be
worth Rs. reward point of same value. credited after 30 days of
1500 on payment of joining the payment of joining fee.
fee
Standard Reward Points Customer Can earn 1 RP / Customer can get a value This is not applicable on Non-
Rs. 100 back of 0.25% on all his BPCL fuel
on all his Retail Spends. retail spends, cash advance,
spends balance transfer,
encash, financial charges,
flexipay, merchant
EMI, wallet transactions and
disputed
transactions.
-4 Reward points = 1 Rupee.
-Reward Points Validity: 2
Year
- Instant Reward Points
Redemption at 1200
BPCL RO’s and Shop & Smile
Catalogue
The upper cap for 10 RP/Rs.
100 spent is 7500
RP per month and after that,
1 RP will be given
instead of 10 RP.
The upper cap for 25 RP/ Rs.
100 is 2500 RP
per billing cycle 1.e. spends
of Rs. 10,000. After
, 0 RP is given instead of 25
RP.
(0 RP on Mobile Wallet
Upload & Non BPCL
fuel spends)
Accelerated Reward Points Customer can earn 10 RP/ Customer gets 2.5% value
Rs.100 back on Departmental,
spend at Groceries, Grocery, Movie & Dinning
Departmental and
stores, Movies & Dining. 6.25% value back on BPCL
25 RP on BPCL fuel & pump purchases.
Lubricants.
25 RP on Bharat Gas
(Website &
App only)
Spend Base Reversal On spending Rs. 2 lakhs & Annual fee will be reversed
above in for next year
a year, next year's annual
fee will
be reversed
Milestone RP E-gift vouchers of Rs. 2,000
on
spends of Rs. 3 lakhs of
Aditya Birla
Fashion/Yatra/ Hushpuppies.
Lounge Access 4 complimentary domestic Max. 1 per quarter
airport
lounges in a year.
Priority Pass Not Applicable

25
How can I apply for BPCL SBI Card Octane?
A. You can apply for this credit card through both online and offline
modes. To apply online, you can visit the official website of the SBI
Card and fill out an application form. Besides this, you can also visit the
nearest branch of the bank and contact an executive regarding the
application process. However, in both cases, you need to submit
relevant documents to avail this credit card.

26
How can I redeem reward points on my BPCL SBI Card
Octane?

A. You can redeem your earned reward points via online and offline
methods. To redeem your SBI reward points online, you can visit the
SBI Card portal and log in using your customer ID and password. After
that, you will get an option for ‘Rewards Catalogue’, click on that and
process the redemption. You can also follow the same process with SBI
Card mobile app to redeem your reward points. Click here to know the
detailed steps for the redemption.

How can I check my BPCL SBI Octane Card application

status?

A. Usually, the bank keeps you updated regarding your application

status by sending a text to your registered mobile number. If you
haven’t received any information from the bank, you can also track
your application status through its official website by using your
application number. You can also call on the customer care number and
ask the representative about your application status. To know the
detailed process, c

Do I get a fuel surcharge waiver with SBI BPCL Octane

Credit Card?

A. Yes, SBI BPCL Octane Credit Card gives a 1% fuel surcharge waiver
across all BPCL fuel stations on your transactions of up to Rs. 4,000.
However, you can avail a maximum waiver of Rs. 100 in a statement
cycle.

27
What is the credit limit offered on BPCL SBI Octane
Card?

A. The bank discloses your credit limit after scrutinizing your

application. The credit limit depends on various factors, such as credit
score, annual income, repayment capacity and more. Therefore, you
will get to know about your credit limit only after successful verification.

How can I pay my BPCL SBI Octane Card bill?

A. The bank allows you to pay your credit card bills via online as well as
RTGS, Pay Net, UPI, mobile banking, NACH and mobile app. Besides
this, you can also pay your SBI Credit Card bill offline through cherub
or cash by visiting any of the nearest branches.

28
BPCL SBI CARD (RUPAY VARIANT)

29
Feature Description Benefit T&C
Annual/Renewal Fee 499+GST/Year
Rate of Interest For unsecured - 3.5% pm
&
For Secured - 2.75% pm
Welcome Gift Customer gets 2000 RP Covers the joining fee Reward Points will be
worth Rs. with credited after 20 days of
500 on payment of reward point of same the
joining fee. value. payment of joining fee.
Standard Reward Customer Can earn 1 RP / Customer can get a value This is not applicable on
Points Rs. 100 back of 0.25% on all his Non-BPCL fuel spends,
on all his Retail Spends. retail spends cash advance, balance
transfer, encash, financial
charges, flexipay,
merchant EMI, wallet
transactions
and disputed
transactions.
-4 Reward points = 1
Rupee.
-Reward Points Validity: 2
Year
- No minimum thresholds
of Reward Points for
Redemption.
-The upper cap for 5X
reward point is 5000 RP
per
month. After that, 1 RP is
given instead of 5 RP.
- Maximum 1300 Reward
Points per billing cycle for
13 RP. After that, 0 RP is
given instead of 13 RP
Accelerated Reward Customer can earn 5 RP/ Customer gets 1.25%
Points Rs.100 value back on
spend at Groceries, Departmental, Grocery,
Departmental Movie & Dinning and
stores, Movies & Dining. 3.25% value back on
13 RP on Fuel Purchases BPCL
at BPCL pump purchase
petrol pumps
Spend Base Reverse On spending Rs. 50,000 & Annual fee will be
above reversed for next year.
in a year, next year's
annual fee
will be reversed.
Milestone RP Not Applicable
Lounge Access Not Applicable
Priority Pass Not Applicable

30
31
32
GET FAMILIAR WITH YOUR CAED

ON THE FACE OF YOUR CARD, YOU WILL FIND

A. Your Name: Please check that your name appears

correctly. In case it does not, please call the BPCL SBI
Card Helpline to make the necessary corrections.
B. Your individual 16 digit card number.
C. Valid Thru: This is the date after which your card needs
to be renewed. Your card is valid from the day you
receive it up to and including the last day of the month
indicated on your card.
D. The VISA/Repay logo: The hologram and the logo
ensure that all establishments throughout the world
displaying the VISA/RuPay logo will accept your card.
E. EMV Chip: BPCL SBI Card offers you additional security
through the EMV chip enabled cards.

ON THE REVERSE OF YOUR CARD, YOU WILL FIND

F. The VISA/RuPay hologram.

G. Magnetic Strip: contains encoded information.
H. Signature Panel: please sign on this as soon as you
receive your card. This identifies the card as yours and
prevents misuse by any other person. Your signature
on this panel would imply your consent to abide by
the terms & conditions governing the use of your
card.
I. BPCL SBI Card Helpline.
J. Three digit CVV Number.

33
EXCLUSIVE FEATURES

WORLDWIDE ACCEPTANCE

Your BPCL SBI Card can be used in over 29 million outlets across the
globe,
including 3,25,000 outlets in India. Just look for the VISA/RuPay sign of
acceptance and present your card for payment.

GUARANTEED PEACE OF MIND

BPCL SBI Card automatically gives you complete peace of mind with our
BPCL
SBI Card Helpline and 24-Hour VISA/RuPay Global Customer Assistance
Services available across the world in case of any emergency. If your
card is
lost or stolen during travel outside India, VISA/RuPay/Global Customer
Assis-
tance Services provides you with emergency assistance.

CREDIT FACILITY

Your BPCL SBI Card offers great flexibility of payment. With the
extended
credit option, you can plan your payments against your outstanding.
You can
pay any amount from the Minimum Amount Due to the Total Amount
Due
outstanding as shown in your Monthly Statement. You can then carry
forward
the unpaid balance at one of the lowest finance charges available.

34
ENHANCED POWER TO YOUR FAMILY

You can share the power of your BPCL SBI Card with your family, by
applying for an Add-on card for your spouse, parents, siblings and
children over 18 years of age.

CASH ON THE GO

As an BPCL SBI Cardholder, you can withdraw cash from over 1 million
VISA/RuPay ATMs across the globe, including 18,000 ATMs in India. In
addition to this, you get access to over 10,000 ATMs across 100 plus
cities in India.

HOW TO GET CASH FROM AN ATM

Now you don't need to enter a bank anymore. The power to access cash
at the press of a key is in your hands 24 hours a day. To access cash
from any Rupay ATMs, all you have to do is:

• Insert your card into the machine as directed and wait till the machine
prompts you to key in your Personal Identification Number (PIN).
• Wait for a few seconds till the machine processes this PIN. It will then
ask you to key in the amount of cash you need.
• Wait for a few seconds till your card comes out, count your cash
before you leave.SAFETY TIPS FOR ATM USAGE
• As soon as you get your PIN, memorize it and destroy the PIN mailer.
Do not write the PIN on your card and never share it with anyone. Not
even with our staff. Only you must know your PIN.
• Do not let anybody use your card to access the ATM facility on your
behalf.
• Your PIN cannot be changed. In case you forget it, please call the
BPCL SBI Card Helpline and ask for it to be re-issued to you.

35
PLEASE NOTE:

• Your PIN along with your card is the only requirement for using this
facility. Anyone in possession of both can use it to withdraw cash from
the ATM.
• Please follow the instructions on the ATM carefully.
• It is important that you respond to the instructions on the ATM in
reasonable time.
• In case you do not act after keying in the PIN, your card will either be
retained by the machine or else will be ejected.
• Your card, if retained by the machine, will have to be re-issued and
this is subject to a replacement card fee at the prevailing rate.
• The ATM may disburse currency notes of a particular denomination
only

Easy Bill Payment Facility

With the Easy Bill Pay facility from BPCL SBI Card you can be rest
assured you will never ever forget to pay your utility bills on time. All
your utility bills like electricity, insurance, telephone will get paid before
the due date with this facility from BPCL SBI Card. Bill payments can be
done in three ways:

• Standing Instructions- Register yourself for standing instructions

where every time the bill is due, automatic payment is made to the
biller by BPCL

SBI Card on your behalf.

• Online payment through website- You can make online payments on

the
BPCL SBI Card website.

36
BALANCE TRANSFER

You can now save big with our low interest rate options on Balance
Transfer facility. Transfer the outstanding balance from any other credit
card to your BPCL SBI Card in just 2-3 working days, opt for a plan that
best suits your financial needs. To avail this facility, the amount
transferred should be a mini-mum of `5,000 and maximum of up to
75% of your available credit limit on the BPCL SBI Card . Processing
Fee would be charged as applicable. For detailed information on Balance
Transfer, please visit sbicard.com.

FLEXIPAY

This is an easy installment plan from BPCL SBI Card that lets you
buying just about anything and repay in easy monthly installments.
Choose the plan best suited to your financial needs and enjoy a low rate
of interest. To avail this facility, just call the SBI Card helpline number
or book online at sbicard.com or via SBI Card Mobile App, within 30
days of
your purchase. For detailed information on Flexipay, please
visit sbicard.com.

SIMPLE EASY MONEY INSTALLMENT

SIMPLE Easy Money Installment is an offer on SBI Credit Card for

customers just like you, to make your credit card usage a little more
convenient and hassle-free. The offer is brought to you in partnership
with the participating Merchant Establishments thereby enabling you to
buy products or services on Easy Money Installment schemes at select
merchant outlets.

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HOW DOES IT WORK?

First choose an outlet which is part of the Simple EMI program. Visit the
outlet and choose the products or services you wish to buy. At the time
of making payment, inform the cashier of your intent of purchasing the
product or service on EMI through your BPCL SBI Card.

HOW DO I BENEFIT?
• EMI Amount = Transaction Amount/Tenure
• Earn Regular Reward points even on EMI transactions
• No Documentation and
• On-the-spot approvals.

WHAT ARE THE CHARGES?

• You may be charged a one-time processing fee along with the first
EMI or this could be at no extra cost to you depending on the offer.
Please visit sbicard.com or the participating merchant outlet for more
details.
• You can view the list of participating merchant outlets and terms &
conditions log onto sbicard.com
Buy BPCL SBI Card brings to you mBuy that allows you to shop on the
go. Book movie tickets, plan your travel, buy gifts, recharge your
mobile or DTH & more anytime, anywhere. Access over 100 merchants
on your mobile & pay with your BPCL SBI Card Card and Make life
simple. To download mBuy, SMS mBuy to 56767 or log onto
sbicard.com

BPCL SBI CARD ALERTS

BPCL SBI Card Alerts enables you to receive information regarding your
credit card status as an SMS on your mobile phone. These include Mini
Statement Alerts, Cheque Alerts, Credit & Cash Limit Alerts & Payment
Assistance Alerts. So no matter where you are, we will keep you
informed ! With your SBI Credit card you can buy Health Insurance,
Personal Accident Insurance, Motor Insurance, Additional health covers,
Travel & Home insurance, Life Insurance and other assistance products,
at very affordable rates.

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Disclaimer :

SBICPSL, SBI Cards and Payment Services Limited (Formerly known as

SBI Cards and Payment Services Private Limited) is a corporate agent
of Royal Sandarac General Insurance Co. Limited, SBI General
Insurance Company Limited & SBI Life Insurance Company Limited Vide
IRDAI registration code – CA0075 Insurance is the subject matter of
Solicitation. Royal Sundaram IRDAI Registration Number -102, SBI Life
IRDAI Registration Number – 111, SBI General IRDAI Registration
Number – 144

CONVENIENCE OF TECHONOLOGY

CONNECT WITH US

BPCL SBI Card is now on Face book, Twitter & YouTube to connect with
you and make your life Simple. Stay connected with us to know your
BPCL SBI Card better - our Features & Offerings, Hot Deals & Services
for you, Card Security, Card Eligibility, Common Card Terms & more.

WEBSITE

Discover the power of convenience with sbicard.com and manage your

BPCL SBI Card anytime anywhere. Access your account information,
raise a service request or book a cross-sell product at the click of a
button. Do More, View More and Manage More online.

DO MORE
• Apply online for BPCL SBI Card
• Apply for Flexipay, Encash, Balance Transfer for Easy Money
• Online Bill Paymt BPCL

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VIEW MORE

• Account Summary
• Unbilled Transactions
• Spends Analyzer
• Card Statement & Payment History for last 12 months

MANAGE MORE

• Single Window View

• Track Booked Offers
• Instant Contact Updation
• Subscribe to e-Statement or Request for Duplicate Statement
TO REGISTER, FOLLOW THIS SIMPLE 5 STEP PROCESS:
1. Click on the First time user
2. Enter your 16 digit SBI Credit Card Number

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HOW TO USE YOUR BPCL SBI CARD

Using your BPCL SBI Card is very simple. Once you have made a
purchase at any of the merchant establishments that display the
VISA/RuPay sign, please present your card for payment.
The establishment will prepare a charge slip (specimen shown above),
very much like a normal bill, which contains the details of the
transaction.
• Contactless Technology
• Worldwide Acceptance
• Please verify the amount A and ensure that other particulars on your
charge slip are correct.
• Kindly add the amount paid as tips and miscellaneous expenses and
ensure that the total amount is filled. Check the amount in words(never
leave the total blank).
• Please sign on the charge slip at the place indicated B in the same
way as you have signed on the reverse of your card. You will be
returned a copy of the charge slip, the actual bill and your card.
• Before you leave, please ensure that you have received your card.

• The amount you spend on your card will appear in your monthly
statement. You can make your BPCL SBI Card payment using any of the
15 payment options available. any transaction fee or interest Normal
use of card does not attract charge except in case of late payment / no
payment

BPCL SBI CARD FAQ’S

1. What is BPCL SBI Card?

Ans: BPCL SBI Card powered by VISA/RuPay payWave is a fast and
convenient way to pay for every day purchases. It is a secure,
contactless chip technology designed to help you spend less time at the
cash register and give you the freedom to do the things that matter
most to you.

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 2. How does the BPCL SBI Card work?
Ans: Step 1: Look for the VISA/RuPay payWave mark & contactless
logo at the point of sale.
Step 2: The cashier enters your purchase amount into the terminal.
This amount will be displayed on the contactless reader.
Step 3: Hold your card over the reader at close range (less than 4 cm
from where the contactless logo appears).
Step 4: Four green indicator lights or a beep sound will indicate when
the trans action is complete. A message will also be displayed on the
screen indicating the transaction is complete. No PIN is required.
Please note that payment through contactless mode is allowed for a
maximum of `5000 for a single transaction.

2. What are the benefits?

Ans: Contactless payment functionality powered by VISA/RuPay
payWave is specially designed for you for speed, convenience and
security. During a contactless transaction the card never leaves your
hand. This greatly reduces the risk of card loss and fraud through
counterfeit/ skimming. A VISA/RuPay pay Wave card has its own,
unique, built-in, secret key, which is used to generate a unique code for
every VISA/Repay pays Wave transaction, thus making it more secure.
There’s no dipping, swiping or fumbling for cash. You’re ready to go in
just a few seconds. Ideal for places like fast-food joints, petrol stations,
movie theatre etc. You don’t need to look for cash/coins for small ticket

everyday purchases. It is also easier to keep track of these expenses.

3. Is there a limit for a contactless transaction amount? Can I set my

own limit?
Ans: Payment through the contactless mode is allowed for a limit of
maximum `5000 for a single transaction. For a contactless transaction
PIN is not required. This limit is common for all customers and setting
up of individual limit is not possible. Any transaction amount more than
`5000 has to be carried out through a contact transaction (Dip or
Swipe) and entering the PIN. You can also choose to do a contact
transaction (Dip or Swipe) with PIN for transactions amount
below `5000.

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4. Where can I use my BPCL SBI Card?
Ans: You can look for the Universal Contactless symbol at the POS
machine at merchant outlets. Also, please visit sbicard.com for details
of merchants enabled for VISA/Repay Pay wave contactless payment
acceptance.

5. Can I use my BPCL SBI Card at other merchants (not enabled

for contactless payment acceptance) as well?
Ans: Yes, for the merchants not enabled for contactless payment
acceptance, you can use this card for a normal dip or swipe transaction.

6. Could I be debited twice if I have more than one contactless card?

Ans: No, as contactless readers will only communicate with one card at
a time. If the shop’s reader finds more than one contactless card in
your wallet or purse, you will be asked to select one card to pay.

7. Could I unknowingly have made a purchase if I walk past the reader?

Ans: No. Your card has to be waved within 4 cm of the card reader for
more than half a second and the retailer must have first entered the
amount for you to approve. Terminals can only process one payment
transaction at a time, therefore reducing transaction errors.

8. Is there any difference in the process for ATM and Internet

transactions for the
BPCL SBI Card?
Ans: There is no difference in transaction process for ATM or any Card
not present transactions including internet transactions. For ATM
transactions you need to enter the PIN and for Internet transaction you
need to enter your 3D secure PIN or OTP.

9. What happens if my contactless card is stolen – can it be misused?

Ans: Immediately report the loss of your Credit Card to SBI Card to
prevent any misuse. Please call our helpline or visit SBI Card App /
Website to block your credit card. Safeguards are in place to mitigate
misuse of lost or stolen card by fraudster. The limit for Contactless Card
transaction without entering the PIN is `5,000, above which the
transaction needs PIN for authorization. Please note that your maxi-
mum liability on any given date will be limited to available credit limit
on your card.

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 14 WAYS TO MAKE BPCL SBI CARD PAYMENTS

Online SBI

Simply log-on to onlinesbi.com to pay your bills directly from your SBI
Bank Account. Payment will reflect instantly on your SBI Credit Card
account.

NEFT (National Electronic Funds Transfer)

Pay SBI Card bill online from any bank account using IFSC code
SBIN00-CARDS. Your payment will be credited in 3 banking hours.

PayNet
Click on PayNet at sbicard.com to make your payment online through
net banking. Payment will reflect instantly on your SBI Credit Card
account.

Pay Via UPI

a. UPI BHIM SBIPAY- Pay via BHIM SBI Pay App for instant credit on
your card, you can download the app from Play store.
b. UPI QR/Web Collect Code - Pay your SBI Credit Card outstanding by
scanning the QR code or through your bank account VPA. For more
details, visit www.sbicard.com

SBI Card Mobile App

Pay instantly through SBI Card Mobile App. You can download the app
from-Google Play store or App store.

Electronic Bill Payment

Pay online, directly from your bank account using Bill Pay facility of
your bank.

Debit Card Payment

Pay online using any bank debit card. Payment will reflect instantly on
your SBI Credit Card account. For more details, visit www.sbicard.com.

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Pay Via yon
Pay through YONO App by SBI and enjoy instant credit to your card
account, you can download the app from Play store or AppStore

VISA Credit Card Pay

Use VISA Credit Card Pay to transfer funds and to pay your SBI
Credit Card bill. Available for VISA Cardholders only. Your payment will
be credited instantly.

Auto Debit
Authorize SBI Card to debit your bank account (savings/current) by
filling the Auto Debit mandate available at select banks. For more
details, visit www. sbicard.com.

National Automated Clearing House(NACH)

Authorize SBI Card to debit your bank account (savings/current) by
filling the NACH mandate. For more detail visit www.sbicard.com.

Over the Counter Payment

Pay in cash/transfer/Cheque at SBI Branches. Your payment will be
credited in 2 working days.

SBI Card Drop Box

Manual drop box: Please make Cheque/Draft payable to your “SBI Card
Number XXX” (16 Digit Card Number). Please drop your cheque in SBI
Card box only. Outstation/Non-CTS cheques are not accepted. Your
Payment will be credited in 3 working days. To locate your nearest SBI
Card Drop Box, please visit www.sbicard.com.

SBI ATM
Pay at any SBI ATM with your SBI Debit Card. Your payment will be
credited in 3 working days.

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NOTE:

A. Please drop your Cheque/Demand Draft well in advance to avoid any

late payment & interest charges. Post receiving the Cheque/Demand
Draft, it will take 3 working days for the payment to be credited to your
card account. Credit is subject to realization.

B. In case of digital payments, delay in bank settlement or network

failure may lead to payment being credited to your card account in 24-
48 hours.

USE CREDIT RESPONSIBLY

While you are empowered to use your credit card the way you wish to,
it is best to use it responsibly. As credit card mismanagement is on the
rise various financial institutions in the country have set up CIBIL, a
body to monitor credit usage and safeguard the interests of member
banks and financial institutions. Here is how an ideal cre

WHAT IS CREDIT INFORMATION BUREAU INDIA LIMITED (CIBIL)?

CIBIL is India’s first credit information bureau established in 2004. It is

a repository of information which contains the credit history of all
borrowers CIBIL’s members include all leading banks, financial
institutions,non-banking financial companies, housing finance
companies, state financial corporations and credit card companies

WHAT IS A CREDIT INFORMATION REPORT?

A Credit Information Report (CIR) is a factual record of a borrower’s

credit payment history compiled from information received from
different credit grantors. Its purpose is to help Banks & Financial

46
HOW DOES THE CREDIT INFORMATION REPORT IMPACT ME?

When you approach the Banks & Financial Institutions for credit, your
application will be evaluated on the basis of your past payment history,
existing credit lines and other factors such as income and security. A
good past payment history may lead to credit being granted faster and
on better terms.On the other hand, a poor past payment record indicate
past delinquency and can lead to denial of credit or extremely
expensive credit. Therefore prudent credit management and financial
discipline is a must to ensure a good credit history for enabling you for
smooth and faster access to affordable credit in the future.

HOW DO I IMPROVE MY CREDIT RECORD?

• Make at least the minimum amount due on time each month. On time
payments will
have the most positive significant impact on your credit record.
• Maintain affordable & reasonable levels of credit
• Limit the number of credit cards that you hold. Maintaining a large
number of cards can hurt your credit history.
• Do not use your credit card such that your outstanding is very close
to your credit limit as this can adversely affect your credit rating.

HOW CAN YOU MAINTAIN A GOOD CREDIT HISTORY?

There are a number of things you can do to build and maintain a good
credit history. Here are some important do's and don'ts :

47
DO’S

• Make your credit card payments on time

• Pay off your “Minimum Amount Due” on your card every month
• Contact your creditors if you are having trouble making payments
• Make sure that your monthly account statement is correct
• Read the statements and other material you receive from your credit
card company carefully
• Deal with companies you know and trust
• Pay attention to late payments, calls or letters from credit agencies,
and denied or revoked credit. These are all signs that your credit
history may be in jeopardy!

DON’TS
• Do not pay late
• Do not sign a credit contract until you read and understand it
• Don't go over the credit limit on your credit card
• Don't wait to report any unauthorized transactions on your account
• Don't open new credit accounts for the purpose of debit consolidation
without closing existing accounts
• Do not miss reviewing your monthly statements
• Do not close credit cards in an improper manner, it can hurt your
credit score

48
SECURE YOUR CARD

TAKING CARE OF YOUR CARD

• The black magnetic strip contains important information about your

card and needs special handling. Do not keep your card in an area
where there is a continuous magnetic field. Do not leave it on top of
your television set or near any electronic appliance
• Avoid scratching the magnetic strip
• Do not place two cards with the magnetic strips together

Do not bend the card

• Keep your card away from heat and direct sunlight, e.g. do not leave
it in a car parked in sun These simple precautions will help protect the
important information stored on the magnetic strip and ensure that you
do not face any problems while using your card.

DO’S

• Accept the welcome kit if it’s properly sealed. Destroy the PIN mailer
after memorizing it
• Ensure that your mobile number is updated and registered for instant
transaction alerts.
• Check transaction SMS alerts regularly and report disputed
transactions to the call centre immediately
• Report lost or stolen card immediately. You can block your card on
IVR also
• Keep your credit card issuer company informed about any change of
address in advance
• Destroy your existing credit card cutting it diagonally into pieces at
the time of renewal, up gradation or cancellation
• Make online transactions only on secured websites with ‘https’ and
has a pad-lock symbol rather than ‘http’ in the address bar

49
DON’TS
• Do not disclose your CVV, PIN, One time password (OTP), Online
account access ID & password or any other sensitive information to
anyone
• Do not respond to phishing e-mails or SMS attacks asking for your
BPCL SBI Card details
• Do not access your online account on unsecure public computers LIKE
cyber
cafes
• Do not handover your SBI Credit Card to anyone including company
representatives

SIMPLE STEPS TO PROTECT YOUR CARD AGAINST FRAUD

LOST OR STOLEN

• Please call the BPCL SBI Card Helpline and report the loss/theft or the
VISA/Repay Helpline abroad to report the loss so that we can block
your account immediately
• Report the loss to the police and collect a copy of the complaint/FIR
immediately
• Confirm the loss to us in writing along with a copy of police
complaint/FIRCARD RENEWAL
• A new BPCL SBI Card will be sent to you automatically when the card
you currently hold expires, provided your account is in good standing
• Your new BPCL SBI Card becomes valid after your present card
expires
• On expiry, the card must be destroyed by cutting it into multiple
pieces across the black magnetic strappy
• BPCL SBI Card introduces CPP (Card Protection Plan), India’s first
comprehensive card protection service for use in the event of card loss,
theft and related fraud. This product is designed to help you safe-guard
all your Cards with CPP. No matter where you are, make One Free Call
to CPP’s 24 Hour Helpline to report loss of cards or fraud. CPP will notify
all your Issuers and you will not need to call them individually.

50
It will also additionally ensure that you would not be stranded anywhere
away from home as a result, by helping pay your hotel bills, travel
tickets and providing you some emergency cash and helping restore
your confidence and freedom! Call BPCL SBI Card Helpline at 0124-
39010303 OR SMS SBICPP to 56767 to buy Card
Protection Plan.

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