SMARTboard Troubleshooting Tips
Symptoms Solutions
Red light on SMARTBoard 1. Unplug the USB cords, count to ten
(This means the SMARTBoard is not and plug back up.
communicating with the computer) 2. Try a different usb port on the
computer.
3. Hit the blue reset button on the side
of the SMARTBoard behind the
light for 10 seconds
4. Reinstall the SMARTBoard
Software
5. Try a different usb cord.
Blinking green light 1. Doubleclick on the
(SMARTBoard is communicating but the SMARTBoardservice icon found by
software is not working) double-clicking on Hard
DriveProgram Files-SMART
Technologies-
SMARTBoardservice icon
2. Unplug the USB cords, count to ten
and plug back up.
3. Try a different usb port on the
computer.
4. Hit the blue reset button on the side
of the SMARTBoard behind the
light for 10 seconds
5. Reinstall the SMARTBoard
Software
If computer/Notebook freezes:
1. Force quit by holding down the Ctrl,
Alt and Delete and force quit
Steady Green light Notebook
(SMARTBoard should work) 2. Shutdown the computer. Count to
10 and then start the computer up.
When you write on the SMARTBoard, the This means that the SMARTBoard is
pen doesn’t write correctly or you can’t getting grounded out. It needs to be either
draw straight lines or there are dead spots. moved away from magnets or metal.
1. Hit the blue reset button on the side
OR of the SMARTBoard for 10
seconds.
Computer mouse stays in a corner of the 2. Find the box with the light in the
SMARTBoard. bottom right corner. See if it is
touching metal or the magnetic
chalkboard is affecting it. Put a
barrier of cardboard between the
SMARTBoard and the chalkboard
or between the SMARTBoard and the
metal.
3. Put Nylon washers before and after the
screws. Find the screw that is holding
the SMARTBoard in place and make
sure it isn’t screwed into metal
4 Tips for Fixing SMARTBoard Problems:
1. Check and see if your problem is listed on this SMART Exchange web page at
http://exchange-forum.smarttech.com/forums/14.aspx Search for the problem.
2. If problem not listed, start a new post. Include information about your Computer
operating system (Windows XP, Vista or MAC 10.4 or 10.5), RAM, Notebook
version. List as many details as you can about your problem.
3. Search the SMARTBoard Revolution Ning using the search box at the top right to
see if anyone has posted a smiliar problem at
http://smartboardrevolution.ning.com Start a new post if problem not found.
4. Contact Smarttech by email, phone or chat at http://www2.smarttech.com/st/en-
US/Support/Contact/default.htm
