BARANGAY CITIZEN’S

CHARTER
____________________________
#13 CAESTEBANAN, BANNA ILOCOS NORTE

MISSION
TO COMMIT, TO PERFORM BETTER DUTIES AND RESPONSIBILITY TO CARRY OUT THE PLANS AND OBJECTIVES OF THE
BARANGAY THRU VOLUNTARILY AND EXCELLENT PERFORMANCE.

VISION
A VIBRANT AND SUSTAINABLE AGRICULTURAL BARANGAY PROPRELLED BY PRO-ACTIVE, PEACEFUL, GOD-FEARING,
RESILIENT AND SELF-RELIANT CITIZENRY LIVING IN WATER SUFFICIENT, ADOPTIVE AND BALANCE ENVIRONMENT
WITH TRANSPARENT, COMPETITIVE AND PRO-POOR GOVERNANCE.

GOALS

1. To promote the use of high yielding crop/variety to ensure positive farm out-put to guarantee food availability.
2. Maximize the utilization of available funds for the infrastructure projects.
3. Provides measures on the maintenance of peace and order
4. Support the objectives of the City Government to provide proper education to all
5. Ensure that equal privilege is given especially to the less fortunate
6. Initiate livelihood and revenue generating project to uplift income of lowly income family
7. Instill in the heart and mind of the constituency the importance of patriotism.

>Steps in securing a Barangay Certification: > Steps in Securing CTC:

Follow steps Duration of Accountable Person
Transactions Follow steps Duration of Accountable
Transactions Person
Step 1. Go to Barangay Hall, ask 3 mins Desk Officer
the Desk Officer for a request slip Secretary Step 1. Go to Barangay Hall, ask the 3 mins Desk Officer
and fill up the same Desk Officer for a request slip and Secretary
Step 2. Submit the request slip 5 mins Brgy. Secretary fill up the same
together with the requirements Step 2. Submit the request slip 5 mins Brgy. Treasurer
Step 3. Pay Certification Fee of 5 mins Brgy. Treasurer
together with the requirements
P50.00 and ask for receipt
Step 4. Get your Certification 5 mins Brgy. Secretary Step 3. Pay the cost of CTC 5 mins Brgy. Treasurer
Step 5. Personal Appearance to 2 mins Punong Barangay Step 4. Get your Certification 5 mins Brgy. Treasurer
Punong Barangay Total Response Time (w/in 18 mins
Total Response Time 20 mins the Day)
(w/in the Day)
>Steps in Securing Barangay Records, Data, and Similar Documents:
>Steps in securing a Barangay Clearance: Follow steps Duration of Accountable Person
Transactions
Follow steps Duration of Accountable Person
Transactions Step 1. Go to Barangay Hall, ask the Desk 3 mins Desk Officer
Officer for a request slip and fill up the same Secretary
Step 1. Go to Barangay Hall, 3 mins Desk Officer Step 2. Pay the cost of reproduction of 5 mins Brgy. Treasurer
ask the Desk Officer for a Secretary documents requested
request slip and fill up the same Step 3. Get the copy of the Documents 2 mins Brgy. Secretary
Step 2. Submit the request slip 5 mins Brgy. Secretary requested.
together with the requirements Total Response Time (w/in the Day) 10 mins
Step 3. Pay Certification Fee of 5 mins Brgy. Treasurer
P50.00 and ask for receipt The Cost of Reproduction of Documents are:
Step 4. Get your Certification 5 mins Brgy. Secretary 1. Copy of Barangay
Step 5. Personal Appearance to 2 mins Punong Barangay
Punong Barangay Blotter………………………….….
Total Response Time 20 mins Php____/page
(w/in the Day) 2. Copy of Barangay Financial
Statement…………. Php____/page
3. List of Barangay Residents……………………………. Php____/page

Issuance of Certification for Senior Citizen and Solo

Parent
Follow steps Duration of Accountable Person
Issuance of Clearance as pre-requisite of the Transactions
Municipality for the issuance of Permit to Cut Step 1. Go to Barangay Hall, ask the 5 mins Desk Officer
Trees Desk Officer for a request slip and fill Secretary
up the same
Follow steps Duration of Accountable Person
Step 2. Present the requirements for 5 mins Brgy. Secretary
Transactions
assessments
Step 1. Go to Barangay Hall, ask the 5 mins Desk Officer Step 3. Printing/ preparation of 5 mins Brgy. Secretary
Desk Officer for a request slip and fill Secretary certificate
up the same Step 4. Get your Certification of 5 mins Brgy. Secretary
Step 2. Present the requirements 5 mins Brgy. Treasurer Residency (for Senior Citizen) and
Step 3. Pay the cost of Barangay 5 mins Brgy. Treasurer verification of the barangay that the
Clearance Fee former is a Solo parent (for Solo
Step 4. Get your Barangay Clearance 5 mins Brgy. Secretary Parent) _
Total Response Time (w/in the 20 mins Total Response Time (w/in the 20 mins
Day) Follow steps Duration of Accountable Person Day)
Transactions
Step 1. Go to Barangay 5 mins Desk Officer
BARANGAY FACILITIES AND PROPERTIES
Hall, ask the Desk Officer Secretary
for a request slip and fill up
The Cost of Rentals of Barangay Properties, facilities and reproduction
the same
Step 2. Pay the cost of 5 mins Brgy. Treasurer of Documents, suggested are:
Rentals of Facilities >Sound System …………………………………………………………………...Php_____/day
requested
Total Response Time (w/in 10 mins
the Day)
>Sports Facilities…………………………………………………………………. Php_____/hour
>Tables, chairs………………………………………………………………………Php_____/pcs
>Multipurpose hall, pavement, plaza, etc. ……………………………. Php_____/hour

KATARUNGAN PAMBARANGAY
For Occasions Rentals Follow steps Duration of Accountable Person
GATHERINGS: Transactions
-Night using Covered Court, Lights, Chairs, Facilities P2500.00 Step 1. Go to Barangay 3 mins Desk Officer
-Day using Covered Court, Chairs and Facilities P1500.00 Hall/Lupon Office ask the Desk Secretary
Officer for a request slip and
CELEBRATION: fill up the same
Night using Covered Court, Lights, Chairs, Facilities and P3000.00 Step 2. Present proof that the 5 mins Brgy. Treasurer
Added Equipment like Sound System and Spot Lights person’s requesting CFA is the
Day using Covered Court, Chairs and Facility and added P2000.00 complainant or respondent.
Step 3. Pay for the Certification 5 mins Brgy. Treasurer
Equipments like Sound System. Step 4. Get your Certification 5 mins Lupon Secretary
SPORTS GAME OR RECREATION: Total Response Time (w/in 18 mins
-whole day affair beginning 7:00am to 9:00pm P1500.00 the Day)
-half day affair beginning 1:00pmto 7:00pm P800.00

Certificate to Bar Action (CBA)

Follow steps Duration of Accountable BARANGAY PROTECTION ORDER (BPO)
Transactions Person
Procedure Response Time Accountable Person
Step 1. Go to Barangay Hall/Lupon 3 mins Desk Officer Step 1. Victim or petitioner 5 mins Punong Barangay
Office ask the Desk Officer for a request Secretary survivor reports incidents to
slip and fill up the same the Barangay
Step 2. Present proof that the person’s 5 mins Brgy. Treasurer
Step 2. Desk Officer refers to 5 mins Punong Barangay or Kagawad
requesting CBA is the respondent.
PB or Kagawad interviews
Step 3. Pay for the Certification 5 mins Brgy. Treasurer
victim, records and advices her
Step 4. Get your Certification 5 mins Lupon Secretary
to file an application for BPO
Total Response Time (w/in the Day) 18 mins
Step 3. PB/ Kagawad conducts 5 mins Punong Barangay or Kagawads
Certificate to Bar Counter-Claim (CBC) ex part proceeding for the
issuance of BPO
Follow steps Duration of Accountable Person Step 4. PB/Kagawad issues BPO 10 days within Punong Barangay
Transactions by the Punong Barangay. In the day
case BPO is issued by the Attending Kagawad
Step 1. Go to Barangay 3 mins Desk Officer Kagawad, it should be attested
Hall/Lupon Office ask the Desk Secretary to by Kagawad that the PB is
Officer for a request slip and fill unavailable
up the same
Step 2. Present proof that the 5 mins Brgy. Treasurer
Response Time 10 days within
person’s requesting CBC is the the day
respondent.
Step 3. Pay for the Certification 5 mins Brgy. Treasurer
Step 4. Get your Certification 5 mins Lupon Secretary PROCEDURE IN FILING COMPLAINTS
Total Response Time (w/in 18 mins
the Day) Procedure Response In charge Contact Number/
Time address
FEEDBACK MECHANISM Step 1. Prepare a complaint 3 days Desk
letter addressed to the Punong Officer
To know the satisfaction rating of the Barangay Service, Barangay Secretary
feedback mechanism such as suggestion box or text Step 2. Hearing Investigation Depends Peace and
upon the Order
messaging, e-mail or hotlines shall be provided. situation Committee
Step 3. Complaint gets the Due to
decision in writing of the action emergency
Procedure Action Required Persons In charge taken by the Punong Barangay circumstance
or the explanation why the s
Contact Number/ request is denied or delayed.
address The decision may and an
For suggestions, Answer telephone calls, e- Desk Officer apology or explanation
request and mails, g-mails, take note Brgy, Secretary Response Time The
feedback on service for suggestions and inform following
days
experience and the PB for consideration
inquiries, call or daily before closing.
approach desk
officer
Drop suggestion in Desk officer checks on the Punong Barangay
the box for suggestions, records an Brgy. Secretary
available for the hour before closing time
Approved and Attested:
purpose in and submits the same to
Barangay the PB for consideration.

EMMANUEL B.
AGPALASIN
Punong Barangay