CA-01 MEE-2024

1. Polite conversation, carrying a graceful and professional behaviour, are a part of business
communication. What is the term used to express this expected corporate behaviour in an
individual?
A. Proxemics
B. Paralanguage
C. Kinesis
D. Business Etiquettes

2. A business proposal is a sales pitch made to a prospective client to obtain a certain job. What kind
of proposals are being sent to clients who haven't requested them and are submitted on the
proposer's own initiative?
A. Unsolicited proposals
B. Solicited proposals
C. Unsolicited proposals and solicited proposals
D. Unsolicited proposals with a sales letter

3. Verbal communication refers to the act of sharing information between individuals. Which type of
Communication from the following are called Verbal Communication?
A. written material and gestures
B. gestures and spoken words
C. spoken words and written material
D. body language and gestures

4. In most organizations there are many directions of communication. Generally, how many
directions of communication exist?
A. One
B. Two
C. Four
D. Five

5. Which C's of communication is indicated in the following statement: 'It should have all the
information the audience needs. The message sender must consider the receiver's thinking and
communicate the message accordingly'?
A. Conciseness
B. Courteousness
C. Coherence
D. Completeness

6. Written communication is one of the primary modes of communication in any organisation.

Organizations want professional's work to be free of typographical and grammatical mistakes; how
can you do this?
A. Rely exclusively on gut feeling
B. Depend on someone to do all of your writing
C. Edit and proofread your written documents carefully more than once
D. Have documents sent out to the printer to make copies
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7. Nonverbal communication is the transmission of messages or signals through a nonverbal

platform. Which from these options is the right example of 'reinforce' function of non-verbal
communication?
A. No eye contact while speaking.
B. Nodding your head instead of saying a yes.
C. Nodding your head while saying a yes.
D. A person describes himself as not nervous but he is seen shivering.

8. Some people have fear of speaking in public. This brings down their morale as a result. What is this
fear called?
A. Claustrophobia
B. Agoraphobia
C. Glossophobia
D. Dendrophobia

9. Communication is fundamental to the existence and survival of humans as well as to an

[Link] comes under which type of communication?
A. Verbal
B. Non-Verbal
C. Written
D. Dramatic

10. Written communication involves the transmission of messages making use of the written words
and perhaps the most important mode of communication. Which one of the following statements is
NOT True about written communication?
A. Written communication permits revision
B. Written communication is not tume consuming
C. Written communication is more specific and explicit
D. Mails are one of the fastest means of written communication

11. A business proposal is a sales pitch made to a prospective client to obtain a certain job. What
kind of proposals are generated in response to a customer's requirement?
A. Unsolicited proposals
B. Solicited proposale
C. Unsolicited proposals and solicited proposals
D. Unsolicited proposals with a sales letter

12. Paralanguage, also known as vocalics, is a component of meta-communication that may modity
meaning and convey emotions. Can you identify the component that is not a part of paralanguage?
A. Rate of speech
B. Rhythm of speech
C. Non-fluencies
D. Gestures

13. Non-verbal communication is that process of communication in which there is no use of words
either in verbal or written forms. Yet it is very impactful. Which of the following is a powerful
component of nonverbal communication?
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A. Letters and mails

B. Sign boards
C. Facial Expressions
D. Notices

14. Writing is the art of expressing our views, ideas, and thoughts. Although written skills have many
advantages, it has a few disadvantages too. Select the disadvantage of written communication from
the choices given below.
A. Future reference
B. Impersonality
C. Legal requirement
D. Broad access

15. A response from the receiver which gives the communicator an idea of how the message is being
received. Which of the following provides instant feedback?Communication is simmply the act of
transferring information from one place, person or group to another. Where did the term
'Communis' come from?
A. Face to face dialogue
B. Letters
C. Memo
D. Email

16. Communication is simply the act of transferring information from one place, person or group to
another. Which means of communication is without words?
A. Object communication
B. written communication
C. Oral Communication
D. Non-Verbal Communication

17. There are certain misconceptions about the process of listening. Which of the following is true
about effective listening?
A. Hearing is listening
B. Listening is always effective
C. Good communicators are active listeners
D. Everyone is good at listening

18. The manager is trying to have a quick look over the report to get a general superficial idea of the
content and its feasibility. Which style of reading has he adopted to do so?
A. Normal Reading
B. Extensive Reading
C. Intensive Reading
D. Surveying

19. Communication is simmply the act of transferring information from one place, person or group to
another. Where did the term 'Communis' come from?
A. English
B. Latin
C. Greek
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D. Spanish

20. Email is widely used as a low-cost yet highly effective method of business communication. If the
email is addressed as 'Dear Mr Mehra,' what is the email's formality?
A. Friendly
B. Casual
C. Informal
D. Formal

21. Effective communication is becoming more popular in organizations as traditional forms of

communication. When a marketing executive sends an email to the marketing director, it is called as
what?
A. Lateral communication
B. Upward communication
C. Downwara communication
D. External communication

22. An interviewer in an organization came across a student to be very poor in communication skills.
The interviewer concludes that the student is poor in other skills also. What is this called?
A. Prototyping
B. Stereotyping
C. Halo Effect
D. Hello Effect

23. Listening in the process of communication, is as important as speaking. Identify from the given
options, what type of listening includes trying to understand speaker's feelings and emotions?
A. Empathetic Listening
B. Passive Listening
C. Critical Listening
D. Unbiased Listening

24. There are multiple communication channels available to us today. These include face-to- face
conversations, telephone calls, text messages, email, in an organization, which of these is not a type
of communication? P
A. Downward
B. Upward communication
C. Curve
D. Horizontal

25. Choose the option that best defines the written document that is used exclusively within an
organisation and assists in communicating an important message to members of the organisation.
A. Proposals
B. Reports
C. Memos
D. Emails
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26. Organisations for reviewing and evaluating the performance of various functional areas use
different tools. Identify from the following which tool is used for the above and for making decisions.
A. Letter
B. Agenda
C. Report
D. Minutes of Meeting

27. Reading skill is improved through the knowledge of 'phonics'. What do we call the technique of
connecting letters to their corresponding phonemes and then using them to create a word?
A. Synthetic Phonics
B. Vocabulary
C. Dictionary
D. Acronym

28. Communication that takes place between the members of an organization within itself is known
as:
A. External
B. Formal
C. Informal
D. Internal

29. Listening is a very significant aspect of effective communication. Which of the following is NOT
one of the attributes that a good listener?
A. Stop talking
B. Ask questions to clarify
C. Interrupt when speaker is talking
D. Put in the speaker's shoes

30. Emails are read by professionals who are pressed for time and do not wish to engage in a back-
and-forth conversation. In a business email communication, which part must convey the core
message in brief?
A. Initial part
B. Preview
C. Subject Line
D. body