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1. Your project seems to be going off track, so you Monitoring and

take action to resolve the problem. In which project Controlling
management phase are you working?

2. The boss has asked you to research project manage- a scheduling pro-
ment tools that will help with building and planning gram
tasks on a timeline. Which type of tool would you
most likely consider?

3. During which waterfall phase does the project man- executing

ager bring the full team on board and orient them to
the project and expectations?

4. Your organization runs numerous projects and wants enterprise project

to choose the most appropriate resources for each management soft-
project team. Which of the following is the best tool ware
for identifying project resources?

5. You are hiring a new project manager to take over strong leadership
a project with several teams that often disagree on skills
what they are supposed to do. Which competency
would you feel is most important in a candidate for
this situation?

6. Which organizational factor is most important when the organization's

you need to make a difficult decision? mission

7. Which of the following skills is not crucial for a pro- accounting

ject manager to possess?

8. Camille wants to use the Agile approach on the pro- The customer re-
ject she will be managing. What significant benefit ceives value from
does the agile methodology provide? the project sooner.

9. A project that you manage is behind schedule. You Determine if the

have identified an approach that would get the project rule is one that
back on track, but it would require you to break one of can be broken
your organization's policies. What is the best course and come up with
of action? an alternative plan
of action if your
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approach doesn't
work.

10. Rosanne's boss asks her to manage a project. Which How will you know
question requires understanding of objectives, re- when you are
quirements, deliverables, and success criteria to an- done?
swer?

11. James is managing a project in which he has some a matrix organiza-

authority to make decisions. In which type of organi- tion
zational structure is James most likely managing this
project?

12. What are the components that differentiate a project a unique goal,
from operational work? a temporary en-
deavor, and usual-
ly a budget

13. Ravi took on a system implementation project that he The project is not
estimated would take six months to complete, but the clearly defined.
work keeps continuing. What is the likely cause?

14. Sakait has done some extra work to appease a client. Sakait should tell
Now the client is asking her to do one more task, the client the task
which is significant and not part of project scope. is not within scope
What should Sakait do? and add the task
using the change
control process.

15. As part of the project definition, Bisa identifies risks so manage-

for the project. What is the purpose of doing this ment can de-
during project initiation? cide whether the
risks are serious
enough to warrant
denying the pro-
ject

16. After the plan is approved and project work begins, An assumption
Tara's boss is not happy about a project delay for an was not identified.
upgrade. The vendor thought Tara's team would do
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the upgrade, and Tara thought the vendor would do
it. What was missed in this situation?

17. Your boss has asked you to be the project manag- a project charter
er of an approved software implementation project.
Which project document identifies your authority and
responsibilities?

18. Why is it important to document the project scope? to remind stake-

holders what they
agreed to and
to prevent scope
creep

19. Rudolph, the project manager, is trying to obtain cus- The success crite-
tomer approval of project deliverables. It is taking ria aren't clear and
longer than he anticipated because the customer quantifiable.
wants to discuss the results. What is the most likely
reason for these delays?

20. Banton is defining his project deliverables. Which Deliverables are

statement describes what a project deliverable is? the results that
the project deliv-
ers and help de-
fine the project
scope.

21. Which technique would you most likely use to gather focus groups
valid requirements and get buy-in from various de-
partments?

22. Project objectives help you flesh out a project by defining project
_____. scope

23. Your client has asked for a project that will fix pro- problem state-
ductivity concerns with the customer service depart- ment
ment. After asking "why" several times, you are able
to determine the cause and create a _____.

24. Measurable
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Ramesh is creating objectives for his project. Which
SMART step will help him identify actual progress?

25. The sponsor of Project T5 assigned you as the project Review what has
manager, and the project has already been approved. been done and
What is the first thing you need to do as the project complete any
manager? tasks not ad-
dressed.

26. Krisha is gathering information on her stakehold- a stakeholder

ers, such as department names, factors that motivate analysis
them, who they listen to, and their contributions on
the project. What is this document called?

27. You are managing a project that is implementing a a functional or line

new financial system. You need to include some of the manager
finance department's resources on the team. Which
stakeholder should you approach?

28. Several stakeholders for a project disagree on the the project spon-
priorities of many project objectives. Who would you sor
ask first for help resolving this issue?

29. You are the project manager for a healthcare system to decide whether
implementation project. The sponsor has asked you to approve the
to create a project definition. What will the sponsor project
use this document for?

30. What is not a required part of creating a project Set a deadline for
schedule? the project.

31. Raghbir has done all the project planning and is ready Have a video con-
to obtain stakeholders' approval. However, the stake- ference with all
holders are not co-located. What is the best possible stakeholders.
approach for getting their approval?

32. Jivan is preparing an agenda for the project plan schedule the pro-
approval meeting. Which item should she not include ject definition
in her agenda? meeting

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33. Angela is about to start the project plan for a financial the work that must
system migration project. What information should be done
she identify first because it drives most of the plan?

34. Chloe is developing her risk management plan and the events that
wants to make sure that she can get early warning might trigger the
that a risk might occur. What is the key item she risk
should document in her risk information forms?

35. Candace is a new project manager and has asked for labor
your help with the project budget. Which type of cost
typically represents the largest portion of a project
budget?

36. You are building your project schedule. You have the Add the time that
tasks in the right sequence. What is the next step you you estimate for
should take? each task.

37. Turkan is developing a resource management plan responsibility ma-

for his project. Which part of this plan articulates who trix
makes decisions, who performs work, and who needs
to receive status on the project?

38. Mei has obtained a graph showing duration data the average of the
for past projects that follows a normal distribution. worst-case value
Which duration estimate provides the best chance for and the 50% prob-
a project being selected and completed successful- ability value on the
ly? normal distribution

39. The IT department says that there are several prod- understanding
ucts that do what the project needs. What is the most your project needs
important thing that will help you choose the right
product?

40. Madhukant's project includes testing software func- quality assurance

tions. Which part of the quality management plan plan
would address the processes that will be used to
ensure the software is meeting the standards?

41.
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Your coworker has to develop a cost estimate but is Choose a point
unsure which is the best one based on a bell curve of halfway between
costs for past projects. What is a general practice for the average and
choosing the best estimate? worst-case val-
ues.

42. Linde has a tight budget for her project. She needs to the procurement
potentially seek outside sources. Which plan should plan
she consult to understand the products or services
that are available?

43. Your boss is asking you to take on a reengineering Delphi technique

project. The company hasn't run reengineering pro-
jects before, but has hired several project managers
with reengineering experience. Which technique is
best to use in this situation to estimate time and cost?

44. Your client has just asked you to make changes to Ask the client
some features in the project.What would you do first? to document and
submit a change
request form.

45. The change review board can't get through all the Set thresholds so
change requests that are submitted. They want to you or team leads
focus on requests with significant impact. What can decide what
process change would you propose to allow the re- to do with small
view board to focus on significant changes? change requests.

46. When would you create a work package document the assigned re-
that describes the work to be done in explicit detail? source is inexperi-
enced

47. The development team has encountered a problem videoconferencing

with a software feature. They need to handle this
problem quickly, but they can't make a face-to-face
brainstorming session because they aren't local.
Which alternative solution is best?

48. The work package

is between 8 and
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Which factor is a test you can use to determine 80 hours to com-
whether you have broken down the work to the right plete.
level?

49. You have created a risk management plan for your avoidance
project. Which type of response would you use if the
scope was changed to remove a risky section of the
project?

50. George is building his work breakdown structure summary tasks

(WBS) to organize and distribute the project work to
various departments. Which type of tasks would he
use to represent a department's responsibility?

51. One risk to your schedule is that a hard drive with risk mitigation
customized software fails and you lose the work that
was done. Resources on the project team regularly
back up their work so they can resume work quickly
after a hard drive failure. What type of risk manage-
ment strategy do backups represent?

52. Which of the following skills is not crucial for a pro- identifying deliver-
ject manager to possess? ables

53. Izzy has finished identifying risks for her big project, Set aside a per-
but is unsure how to account for unknown risks from centage of the
a time and cost perspective. What is the general prac- budget and project
tice most companies use for projects? duration based on
past projects. If
you don't have
past experience,
use 15%.

54. Kendra has a project team of varying skills and expe- Kendra should
rience. Since the WBS task names are short and may have her team
not be enough for the team members to know what to leaders create
do, what should Kendra do? work package
documents.

55.
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The project customer and other stakeholders have change manage-
approved your project plan. After you save the project ment process
baseline, those documents will be under the control
of the _____.

56. Which type of dependency is most common in project finish-to-start

schedules?

57. Milestones can be used in many ways. What is not summarize sched-
something that milestones do? ule and cost per-
formance

58. A stakeholder project review meeting is estimated 64

for a one-day duration. There are eight stakeholders.
How many work hours do the stakeholders spend in
this meeting?

59. What is not a required part of creating a project what time people
schedule? start working each
day

60. You have quite the diversified team in experience, Add notes to your
skills, and hours they work. Which best practice schedule to doc-
should you follow to help ensure your schedule is as ument resource
realistic as possible? changes and the
reasons for the
changes.

61. Now that your project is underway, all resource as- not taking into ac-
signments are running late. What is the likely cause? count the hours
that resources
spend on non-pro-
ject work each day

62. Which activity is not part of the Adapt stage? Review what has
been completed
and what is still
on the backlog to
choose the fea-

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tures for the next
iteration.

63. The Agile team is building and implementing fea- explore

tures. The team lead runs a daily meeting to review
the status on completed and incomplete work. Which
Agile stage is the team in?

64. The customer has identified several new features At the begin-
since the original backlog was built. What do you do ning of the next
to address them? iteration, re-esti-
mate, reevaluate,
and re-prioritize
the backlog fea-
tures to decide
which ones to in-
clude in the itera-
tion.

65. The Agile project management lifecycle _____. includes activities

similar to a Water-
fall approach but
performed in a dif-
ferent order and
with different em-
phasis

66. What are the names for the stages in an Agile itera- speculate, ex-
tion? plore, adapt

67. How can using an Agile approach help a company by using an it-
improve delivery? erative approach
to deliver value
sooner

68. Which choice is not a characteristic of Agile project no documentation

management?

69. You need to resolve a serious disagreement over re- Hold a

quirements between the project customer and anoth- face-to-face meet-
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er key stakeholder. What is the key communication ing or videoconfer-
technique to choose for this situation? ence.

70. Callahan just completed the planning phase. Now he a detailed review
needs to have a kickoff meeting with the team. What of the project plan
is not something covered in the kickoff meeting?

71. Your project meetings run longer than planned and Create an agen-
you're determined to start and finish them on time in da with topics and
the future. What technique would you implement to time estimates so
accomplish this? you can move top-
ics that exceed
their time to the
parking lot to be
handled later.

72. You have a project committee meeting with all stake- Identify the pur-
holders. What is the key step you need to take to make pose of the meet-
the meeting effective for the stakeholders? ing and results
you need from the
stakeholders.

73. Your team asks a lot of questions about their assign- forming
ments. Although they turn to you to make decisions,
they sometimes test the boundaries of what they can
do. What stage of team building are they in?

74. You are project managing a team of 10 people. Lately, Quickly find anoth-
one of your team members is not performing up to er team member
par. What is the least likely approach you should use to take over.
to handle this situation?

75. There's a conflict on Mack's virtual project team. a video or phone

Which approach is best to address the conflict? conference

76. A change request submitted by the project sponsor the organization's

has an effect on several other projects within the executive board
organization. If the change request appears to be a
positive addition to the project, who should you ask
to approve the change request?
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77. Camille receives a change request that will probably She should have
affect the project's business case. How should she the customer ap-
manage this change? prove the change
request.

78. Pam owns several risks in a project. What is Pam's Proactively imple-
first action as a risk owner? ment risk respons-
es before the risks
become issues.

79. What do you use to specify what will be tested in Deliverables and
project acceptance tests. success criteria

80. What is a reason that you might not be able to tailor The project is in
your project in some ways? a highly regulat-
ed industry that
has specific pro-
ject management
requirements.

81. What is not something you would tailor in a project? the project objec-
tives

82. Who applies the principles for effective project man- anyone who works
agement? on projects

83. Which factor could directly affect the strategy and the value realized
portfolio changes that the leadership team makes? from project-relat-
ed work

84. What is the initial driver for what the value delivery the organization-
system does within an organization? al vision of senior
leadership

85. Estimating a project using the Delphi technique is an method

example of which type of tool?

86.

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While each performance domain places on a specific delivering out-
topic, what is the overarching focus of all perfor- comes, benefits,
mance domains? and value

87. The customer told you that being competitive in their Switch to an Agile
market is a moving target. They asked you to add approach
several items to the scope, even if it adds more time
and money. What approach would help you manage
the scope for this project?

88. The people assigned to your project have high bill- actual work
able rates, and the project budget doesn't provide
much of a buffer over your estimated total project
cost. Fortunately, the project finish date has some
wiggle room. Which measure of progress is most im-
portant to track in this situation?

89. You are using earned value analysis to track your ahead of schedule
project's progress. In your project, earned value is
higher than planned value. That means the project is
_____.

90. What does it mean when earned value is above More work has
planned value? been completed
than planned, and
the task or project
is ahead of sched-
ule

91. How does a project charter support the project man- by communicating
ager in getting things for the project from other peo- the project man-
ple? ager's authority for
the project while it
is underway

92. Which types of dependencies are most common in finish-to-start; fin-

project schedules? ish-to-finish

93. You are asked to take over a project that is behind The scope is not
schedule. As you review the project, you find the clearly defined
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delays are due to scope creep. The project uses a
reasonable change management plan that seems to
be working. What is the likely cause of the scope
creep?

94. Which type of project data would you review for an actual work hours
accurate picture of the project's progress and labor or actual duration
costs?

95. In a _____ organizational structure, team members matrix

report to both functional managers and project man-
agers.

96. Which of the following is not an example of a project an approach

delivery artifact? to communicating
across the cul-
tures in a global
project team

97. You are fortunate to have an experienced team that Remove obstacles
has worked together for more than a year and is so they can do
familiar with the project work. What action can you their work
take to provide the most help to this team?

98. Your project team is not delivering as planned due team performance
to interpersonal issues. Which performance domain
should you review to identify potential corrections
you could make?

99. Your project is split into two teams across two dif- cultural differ-
ferent continents. They understand the work to be ences
completed, as well as communication processes. But
they still often argue about how the work should be
accomplished and who should make decisions. Giv-
en what you know, what is the most likely cause for
these issues?

100. In what situation is Agile project management supe- when the project
rior to waterfall project management? goal is not clear-
ly defined and you
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must figure out the
solution as work
proceeds

101. Katrina needs to use her communication and conflict storming

management skills every day with her team. What
stage of development is her team in?

102. A description of the processes you use to ensure quality assurance

that results meet the specified quality standards is a plan
_____.

103. Franco is responsible for decomposing the work for a the scope state-
project to host a major conference. Which two things ment and deliver-
should he use to get started? ables

104. Why is the critical path critical? Any delay in the

critical path delays
the project finish
date.

105. To get detailed values of project schedule and cost schedule vari-
performance, look at _____ and _____. ances; cost vari-
ances

106. What questions do you answer when you manage a What's your plan?;
project? How will you
know when you're
done? And how
well did the pro-
ject go?; and What
problem are you
solving? And how
are you going to
solve it?

107. Although your project has been accepted by the cus- Close all finan-
tomer, the contract with the system vendor specifies cial accounts and
that it will support the system for three months after charge codes

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acceptance. Which step should you wait to take until
the end of the three months?

108. You are closing the accounts you used to bill the Close all the ac-
project costs, but you still have some lingering ex- counting codes,
penses. Which best practice should you follow? except for the
ones related to
the follow-up activ-
ities, until the re-
maining expenses
are complete

109. Your project requires new software. The IT depart- responsible

ment is going to research options to identify the best
software to work with your project and existing in-
frastructure. The customer will approve their choice.
In your responsibility matrix, which category would
you use for the IT department for identifying the soft-
ware?

110. The time for the current iteration is up and one of the Stop working and
features isn't complete. What do you do? add the incom-
plete feature back
into the backlog

111. Dalton needs to prepare a close-out report for his summary of pro-
project. Which part of the close-out report would de- ject management
scribe how he would plan and manage projects in the effectiveness
future?

112. A close-out report is primarily used to _____. share a summary

of the project with
others

113. The seventh edition of the Project Management Body Tailor based on
of Knowledge does not prescribe a specific method- content
ology for all projects. Which project management
principle reflects the emphasis on choosing the cor-
rect methodology for your projects?

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114. You send your client an email with a project and risk Take time to write
status. You ask for feedback on project performance. a clear message
Which best practice should you adhere to when using
email to communicate?

115. Alice isn't sure which labor rate to use for employ- burdened rates
ees in her project budget. Which employee labor rate
should you tell her to use?

116. The project sponsor has asked Franz to hold a kickoff Introduce the
meeting for their project. What is the purpose of a team to the pro-
kickoff meeting? ject, processes,
and to one anoth-
er

117. Beverly is a project manager in a high-trust organiza- making lessons

tion. On her last project, the team identified only a few learned a regular
lessons learned. Which approach to lessons learned part of meetings
would be most effective for identifying most lessons
learned?

118. Rafael knows that lessons learned is a valuable aid to Add lessons
future projects. When should he and his team address learned as a topic
lessons learned on a project? in status meetings

119. Vivienne's project manager has asked her to analyze duplicated or in-
the project requirements before finalizing them. What consistent re-
should she look for and address during her analysis? quirements

120. Which step is most important for a project to close? The customer and
stakeholders sign
the acceptance
form

121. Why is it challenging to develop a problem statement People tend to

for a project? provide solutions
rather than de-
scribe the problem

122.
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As project manager, you have some ideas on how Start with solu-
to recover a project that is falling behind schedule. tions you can au-
Which action could you immediately take to get the thorize
project back on track?

123. The management team has asked you to reschedule fast-track

the project so it finishes two weeks earlier without
spending more money. They haven't removed any re-
quirements from the project. Which technique would
you use to shorten the project?

124. A risk that has become reality in your project has led your organiza-
to a cost increase. You have already used the funds tion's manage-
reserved to handle this risk and have concluded that ment team
you need additional funds that the project does not
have. Who is the most likely person or group you need
to ask for help?

125. Misha's project has numerous stakeholders. She has She identifies
created a stakeholder analysis document to work ef- which stakehold-
fectively with the stakeholders. Which of the following ers are most de-
actions supported by the document is not beneficial manding so she
to the project? can deliver what
they want first

126. Your boss would like to see the progress of your pro- a Gantt chart
ject and wants to know how long the project will take
and which variances exist. What is the most likely tool
you can use to show these details?

127. You are managing a project to build an urgent care Parametric model-
clinic. Your company is expanding and has construct- ing
ed 25 clinics so far. Which estimating technique
makes the most sense to use in this situation?

128. Freya and her team resolved several problems and Identify and doc-
came up with some great techniques during their ument lessons
latest project. What should they do to help improve learned
the performance of future projects?

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129. PMI's definition of the Respect Value is to do what for Hold in high re-
ourselves, others, and the resources entrusted to us? gard.

130. To satisfy the responsibility requirement, what do you Own what you do
need to do? or don't do it.

131. According to PMI, what personal characteristics de- your reputation

pend upon you always being honest? and credibility

132. What is the core of the fairness value? Act impartially and
objectively.

133. What are PMI's four ethical values? responsibility, re-

spect, fairness,
and honesty

134. To fulfill the aspirational standard for responsibility, are appropriate for
you should only accept assignments that _____. our skills

135. PMI's aspirational standards establish _____. expectations we

have of ourselves
as individuals

136. When a conflict surfaces, what do you need to do to Directly approach

demonstrate aspirational respect? the person with
whom you have a
conflict.

137. Aspirational honesty involves courageously sharing bad news

_____ even when it may be poorly received.

138. What is a key aspirational fairness behavior when transparency

making decisions? about your
decision making
process

139. What should you do first if your organization has a Share your con-
practice that could compromise your ethical stand- cerns with man-
ing? agement.

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140. What are the three major ethical concerns with using lack of original
AI to help your research and writing? thinking, accurate
sharing of facts,
and potential pla-
giarism

141. What are five steps of PMI's Ethical Decision Making assess the facts,
Model? consider alterna-
tives, make an ini-
tial decision, apply
PMI's ethics, de-
cide

142. Does the law provide adequate guidance for our No, there is inad-
moral behavior as project managers? equate case law
for new technolo-
gy, so we must fol-
low our ethical val-
ues.

143. Is it appropriate to place one ethical standard over Yes, when sup-
another? porting one ethi-
cal standard com-
promises uphold-
ing another stan-
dard.

144. What is a key requirements management question What do stake-

you should always ask at the beginning of a project? holders need?

145. Requirements are the key to justifying what part of a goals; budgets; re-
project? sources

146. As you develop project requirements, what will you Define stakehold-
need to do? er needs; Identify
stakeholders; Re-
solve conflicts

147. We _____ requirements by determining how impor- prioritize

tant they are.
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148. Maintaining version numbers can help everyone en- current

sure that they are using the _____ requirements doc-
ument.

149. If you have a large project, how should you prioritize by a ranking sys-
project requirements? tem

150. Your project involves developing a new software. ISO, IEC, and
Which formal standard for requirements manage- IEEE 29148-2018
ment must you comply with?

151. The two steps in the requirements approval process validate require-
are to _____ and to get management approval. ments with stake-
holders

152. What will you do first when the time comes to have Provide the docu-
your project requirements approved? mentation to your
stakeholders.

153. The requirements document formalizes the _____ for goals

a project.

154. _____ is focused on figuring out who will be involved, Stakeholder

and how they will be affected, by a project. analysis

155. When you are creating a requirements report, also including back-
known as a scope document, what is the second step ground informa-
you will take? tion

156. Elicitation is another word for _____. Gathering

157. Which attribute of project requirements deals with Stability

requirements that need to be modified or reviewed if
they are not well defined?

158. When you are gathering project requirements from to avoid biasing
stakeholders, why is it important that you capture the the requirements
exact words your stakeholders use?

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159. What is the primary purpose of having project re- They link the
quirements? needs of your
business to your
customer as well
as the project
work you need to
do.

160. Which choice is an effective way to elicit require- analyzing busi-

ments? ness data; observ-
ing and document-
ing how people
work; and asking
questions in group
sessions

161. Which organization publishes standards for project all of these an-
requirements? swers (ISO, IEEE,
DLA)

162. Why should you always incorporate versioning when to ensure you
changes are requested? have the latest
version of the re-
quirements report

163. When you are analyzing your stakeholders for influ- Influence is sup-
ence and impact, which two factors are you measur- port for a pro-
ing? ject, and impact
involves the pro-
ject making a
major change to
the stakeholder's
work or life

164. How can you achieve success in managing project Be thorough and
requirements? consistent

165. What do use cases help you illustrate? how a process

should work

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166. You have properly identified your stakeholders. elicitation and
Which two plans will the analysis of these stakehold- communication
ers help you create? plans

167. What does a good requirements management all of these

process help to do? answers (Justify
project resources;
Manage stake-
holder expecta-
tions; Focus team
efforts)

168. How do you best describe a "use case"? a story of how the
solution should
work when com-
plete

169. The characteristics of project requirements are also attributes

called _____.

170. Rafael has built an activity list for his project. What types and quanti-
must he estimate in order to build his project sched- ties of resources
ule?

171. You are developing a schedule management plan for variances from the
your project. Which part of the plan determines when approved sched-
you will take action if the schedule goes off track? ule

172. Because milestones don't represent _____, you can work effort
add as many as you need to your schedule.

173. Felix needs to define a delay from the finish of one Add lag from the
activity to the start of another and the delay does not dependency pre-
represent work. What is the best way to model this decessor to the
situation? successor.

174. Maneet is building her project schedule by creating predecessors and

dependencies between activities. Which of the follow- successors
ing must she define for each dependency?

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175. What is not an example of crashing a project? replacing re-
sources with less
expensive alterna-
tives

176. Which choice is not a best practice for sequencing Every task in a
activities? schedule, includ-
ing the first and
last task, should
have at least one
predecessor and
one successor.

177. Kavita develops more accurate estimates as she Rolling wave plan-
learns more about her project. What is this approach ning
called?

178. Instead of a single tester, you have been given a team Increase your es-
of three testers. What adjustment should you make to timate to account
the activities that the testers will work on? for overhead.

179. Paulo's manager has requested a resource plan for all resources re-
his current project. What information should Paulo quired, when they
include in that plan? are needed, and
a high-level esti-
mate for when ma-
jor sections of the
project will occur

180. Getting to know your organization's procurement building relation-

processes, planning for the time procurement takes, ships with your
and _____ will help you get the best resources within organization's re-
your organization. source managers

181. Which resource assignment variable most often re- work

mains the same when you create a resource assign-
ment?

182. Work resources are best described as _____. resources that you
assign to activities
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by allocating their
time

183. Which statement about the critical path is not accu- The critical path is
rate? the sequence of
activities that are
most important to
the project cus-
tomer.

184. The critical path is most helpful when you are trying shorten the pro-
to _____. ject schedule

185. Which approach helps you model people's workloads work contours
more accurately?

186. Drew needs to balance a person's workload and has The schedule of-
located another person with the skills to do some ten doesn't length-
of the work. What advantage does replacing the re- en.
source on some activities have over other methods
for balancing workloads?

187. If an activity sequence extends beyond its buffer, then phase

you can start using the _____ buffers in the same way
to protect the project finish date.

188. Anika is managing a project that shows signs of quality

drifting off schedule. Which project factor would she
typically not adjust to get the project schedule back
on track?

189. Santino regularly watches for early signs of schedule He can take cor-
issues. What is the most important reason for per- rective action be-
forming this project management activity? fore the issue gets
out of control.

190. Which technique is not an example of crashing? start and finish

dates for all activ-
ities

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191. Kevin is managing a project in which the finish date project scope
is crucial and the budget is set in stone. What can he
adjust to make all the project factors balance?

192. Zoey asks resource managers for less expensive re- cost; schedule
sources for her project. She makes this choice be-
cause _____ is more important than the _____ for this
project.

193. What is the most effective way to improve the quality conduct schedule
and integrity of project schedules? quality reviews

194. Kumar adds a "finish no later than" date constraint to Change the criti-
his schedule. Two activities now show that they will cal threshold set-
finish later than the project complete milestone. How ting to the lowest
can he address this negative slack? total slack value in
the schedule

195. What does it mean if an activity's total float is greater The activity can
than zero? delay without de-
laying the project
finish

196. Maurice creates a baseline for his project schedule in compare actual
order to _____. progress to what
you planned

197. Rajesh notices that the developer on his project has Determine the
worked 25 fewer hours than planned. What should he problem to resolve
do? the issue

198. What is the advantage of applying contours to activi- it more accurately

ties in project schedules? reflects how work
gets done

199. If the predecessor in a start-to-start dependency The successor

ends very late, what problem arises? may be scheduled
to finish before the
predecessor

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200. If you're willing to accept some additional risk, _____ fast tracking
is an easy way to shorten the project schedule.

201. As Kat works on her project schedule, she asks col- PERT
leagues to provide optimistic, pessimistic, and most
likely estimates for some of the activities. Which esti-
mating method is she using?

202. When Hal is estimating timing for his project activi- iterative
ties, which approach would he begin with?

203. Which variables will Annika use when assigning re- duration, work,
sources to activities on her project schedule? and resource
availability

204. Alex needs to break down his project into work pack- lowest-level deliv-
ages. What do these represent in a work breakdown erables
structure?

205. In the project Brook is managing, a short and very splitting

important activity is scheduled to occur midway
through a long activity. The same resource is as-
signed to both. Which type of adjustment works best
to resolve the overallocation in this situation?

206. Haley determines that when the course outline is finish-to-start

complete, the online template can be created. How
should she define the dependency type between
these two activities for her project schedule?

207. Fiona's project team includes a part-time program- Ask the

mer who works mornings. Due to others' availability, part-time pro-
she has a status meeting for the entire team sched- grammer whether
uled in the afternoon. What should she do? they can work
when the meeting
is scheduled

208. Jamal's project team is not yet in place, but he is List generic re-
working on his project schedule. How can he show sources
the project's resource requirements?
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209. Why might Maria decide to add milestones to each to see progress
reporting period in her project?

210. Nyala has several tasks for project meetings in duration

her schedule. Which resource assignment variable
should she specify as fixed?

211. Sylvia is developing several schedules for a large, a summary sched-

complicated project. Which type of schedule would ule
she share with stakeholders to provide them an
overview of the work?

212. Jiaying's stakeholders indicate that their project tasks on the criti-
must finish one week earlier than scheduled. Which cal path
tasks should she focus on crashing in order to short-
en the schedule?

213. Geoffrey is told to bring down the cost of the project, Eliminate over-
even if it takes longer to complete. What is one way time
he can do this?

214. What is the benefit to Jorge when he defines activities It is easy to es-
for his project schedule? timate, schedule,
and manage work

215. What does budget accuracy refer to? the correctness of

the estimate

216. How does a baseline help you manage your project? It provides a "line
in the sand" com-
pared to predicted
costs.

217. How does compressing tasks shorten your project It allows for more
duration? than one person to
complete a task.

218. What will not help you refine your project estimate? your project spon-
sor
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219. What is management reserve? funding to ad-

dress unexpected
issues not identi-
fied in risk mitiga-
tion.

220. It is important to understand how your organization operating

categorizes capital versus _____ costs.

221. Most debates around stakeholder expectations in- competing con-

volve _____. straints

222. Why is it important to understand the timing of pay- If a purchase

ments when purchasing equipment? varies from when
you planned to
spend that money,
you can appear to
be over or under
budget.

223. What is earned value? the costs you allo-

cated to tasks de-
livered at any point

224. What is variance? when what you

spend varies from
your budget plan

225. What is the formula for calculating the cost perfor- earned value di-
mance index? vided by the actual
cost (EV/AC)

226. You need to understand data sources and analyze budget reports
cost information to produce what project artifact?

227. What potential problem can surface when using ac- Accounting
counting months to track costs? months don't
always align with
calendar months,

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so statistics can
be skewed.

228. What PMI call brief chart quickly conveys your budget Information radia-
status? tors

229. What are the four elements of quality? Prevention, Ap-

praisal, Internal
Failure, External
Failure

230. Using frameworks and assessments for teams can all of these an-
help you be a better _____. swers (Leader,
Project Manager,
Communicator)

231. According to the Tuckman model, successful teams Performing

go through the stages of Forming, Storming, Norming
and _____.

232. In a weak matrix organization, members of a project functional manag-

team have their performance reviews and compensa- er
tion decisions made by a _____.

233. The Bridge's Model describes the emotional re- transition

sponse to a change as the _____.

234. The four main domains of Clifton Strengths are Executing

Strategic Thinking, Relationship Building, Influenc-
ing, and _____.

235. A "D" personality type in the DISC profile is a _____. dominant

236. When a project manager uses frameworks to under- all of these an-
stand team dynamics, what can result? swers (a better
understanding of
their team mem-
bers; a better
understanding of
themselves; im-
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proved collabora-
tion between team
members)

237. The four main elements of emotional intelligence relationship man-

are self-awareness, self-regulation, social aware- agement
ness, and _____.

238. The Myers-Briggs Type Indicator (MBTI) classifies sixteen

people into how many different categories?

239. Lencioni describes the "absence of trust" as one of dysfunctions

the _____ of a team.

240. According to the Situational Leadership model, a coaching

high task and high relationship style is called _____.

241. According to Tates' Work Styles Assessment, what Planners

category of people are most focused on the sequen-
tial steps in a process?

242. There's a residential building that adjoins a construc- spectators

tion site you're managing. Into which communication
category do the residents of that building fit?

243. Why is a stakeholder communication plan simpler to Stakeholder plans

lay out than an event communication plan? can be anticipated
more easily than
events.

244. Why is informal communication necessary? Formal communi-

cation often omits
crucial details.

245. Which situation requires formal, written communica- a payment request

tion? to an infrequent
client

246. Why is one-way communication susceptible to misin- There is no feed-

terpretation? back.
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247. After vowing to remain calm, which action should Ask the stakehold-
be your first when confronting a stakeholder with a er for illustrative
grievance? examples.

248. Why is it important to be concise with executive Details can ob-

stakeholders? scure the primary
message.

249. What is the maximum number of participants who 5

should be in a meeting to solve the excess solvent
problem in a manufacturing plant?

250. What should be your first step in writing a document? List ideas.

251. When Tom presents a complex and convoluted mes- rephrase the mes-
sage to you, you should _____. sage and ask Tom
to elaborate on the
rephrased version

252. What is the most common impediment to communi- specialized jargon

cation in cross-functional teams?

253. What are the advantages of a sketch or diagram over A sketch can
text? be more engaging
and concise than
text

254. Which quadrant receives the most careful, yet fre- high power, high
quent communication? interest

255. Which stakeholder register entry is inadequate? consultant

256. Which sentence is preferable? Solvent use will

not exceed 5,000
gallons per month

257. What is the purpose of every item in the SHARKS to execute an

mnemonic? agenda efficiently

258. face-to-face
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Which method of communication should you use for
an emotionally charged and complex topic?

259. What is meant by "noise" in the message? ambiguity and im-

precision

260. Why is it so important to have a Project Management It provides stake-

Risk Plan? holders an under-
standing of the
risk management
activities to be per-
formed, along with
the purpose or de-
sired outcomes of
your risk related
activities.

261. Cacia is preparing a risk management plan. What a matrix

should she use to communicate and set expectations
for each team member's responsibilities?

262. How does conceptual ambiguity create issues for This is when a
your project? sentence can be
interpreted more
than one way such
that, without clari-
fication, your pro-
ject could head
the wrong way.

263. Why do we manage the uncertainty that generates Because uncer-

risks? tainty leads to is-
sues, and uncon-
trolled, they can
kill your project.

264. Laetitia is preparing to lead a risk identification work- Create risk cate-
shop for her small project. What should she do once gories.
the team has identified all the risks?

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265. In what circumstances would you accept a threat for risks that have
risk? a low probability of
occurring or won't
impact your pro-
ject very much

266. What is the primary way to understand your stake- by asking specific
holder's risk appetite? questions

267. Why is it important to tell your sponsor when you dip It is important to
into contingency reserves? let your sponsor
know when you
dip into contin-
gency so your
sponsor is aware
of what's happen-
ing with the pro-
ject.

268. Marvin does not have enough time or funds to miti- the impact on the
gate every risk, so he needs to analyze only the most project if the risk
important risks on his project. What are the two key occurs and the
parameters to consider for analyzing a risk? probability that it
will occur

269. Why is it considered a risk trigger when a stakeholder This is an indicator

group submits frequent change requests? of changing busi-
ness conditions,
or that stakehold-
ers didn't devote
adequate focus on
compiling their re-
quirements.

270. Aanihyn determines that her project has estimation It is a current risk
optimism. What type of risk trigger is this, and what trigger, and she
must she do? needs to replan
with updated task
efforts.

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271. Why is it important to understand any audit activities Because it is pos-
or compliance requirements pertinent to your busi- sible that prod-
ness? ucts from your pro-
ject may require a
compliance review
or will need to be
tested against au-
dit requirements.

272. Why does the project manager have to own every risk The project man-
that exists for the project? ager does not typ-
ically own every
risk. Each risk
should be as-
signed to an own-
er who would be
best at identify-
ing when the risk
might be evolving
into an issue.

273. If you're using new technology or are dealing with a Waiting to ad-
stakeholder set that doesn't provide detailed require- dress areas of un-
ments, why do you want to address those areas early certainty is risky.
in your project lifecycle? As you progress,
technology could
prove to be
inappropriate, or
agreements on re-
quirements may
never happen

274. Why do you want to maintain an up to date one page It makes it eas-
project purpose and status summary document? ier to deal with
new stakeholders,
and the quicker
you get to them
and discuss the
project, the few-

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er changes you'll
have to deal with

275. Your coworker is leading a project in which the re- Take the time to
quirements are unclear. What tip would you suggest ask questions
they follow to reduce uncertainty and risk?

276. In what circumstances would you deploy an exploit when you can take
strategy for an opportunity risk? advantage of an
opportunity by en-
suring it happens

277. How is it possible for the project manager to manage The project man-
unknown unknowns? ager can focus
on impacts. While
an unknown un-
known means the
event wont be an-
ticipated, the im-
pacts on the pro-
ject are not a mys-
tery. Cost, sched-
ule, or scope will
be affected

278. Why do you apply systems based complexity reduc- It allows you to
tion processes on a project? simplify technical
approaches by in-
dividually dealing
with smaller com-
ponent functions

279. Atticus is responsible for managing the risk appetite Determine the
and tolerances for his project. What will help Atticus ranking of risk ap-
be more effective with risk mitigation? petite

280. Lagan has chosen to change the scope of a project eliminate

and remove the obstacle. What strategy is he using
to manage the threat?

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281. How can task level risks become project level risks? Task level risks
can become pro-
ject risks if they go
unmanaged or un-
detected.

282. Caleb is managing a project and wants to specifically Consider various

examine what opportunities and threats there might outcomes
be with one of the deliverables. What approach would
he most likely use?

283. What is required for an optimal risk response? It should be appro-

priate for the risk
significance, cost
effective, and real-
istic

284. Why don't project managers try to mitigate all risks Because you don't
on a project? have enough time
or money to miti-
gate all risks

285. When identifying potential risks, what is the purpose This may help
of observing how people are working today? you think of risks
that might other-
wise be missed

286. For a project to have success, who must engage in the project stake-
the project work and outcomes? holders

287. You are creating a list of people who are stakeholders a project sponsor
for your project. Who would be the key stakeholder?

288. Which type of stakeholder mapping technique would direction of influ-

best be used for managing change and communica- ence
tion?

289. Gordon is leading a project software implementation by looking at the

for his company. Halfway through the project, the bigger picture

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company merges with another company. How can
Gordon be a supportive leader in this situation?

290. Your project sponsor wants to understand why some a requirements

of the stakeholders are upset that certain require- traceability matrix
ments may not be implemented. Which document will
help you explain the situation in more detail?

291. You have a stakeholder who shows up to meetings, neutral

but does not provide any input. Which type of stake-
holder is this?

292. Joe is managing a technical project. Although his There is an in-

project is on budget and on schedule, the user com- adequate sponsor
munity is not happy with the results. What is the likely support for the
cause? project

293. Yaneek is working on her stakeholder engagement Use the stake-

process. What is the first step she needs to take in holder engage-
this process? ment assessment
matrix

294. Daniel is putting together a spreadsheet with data a stakeholder reg-

that includes stakeholder names, titles, departments, ister
main requirements, underlying business needs, level
of authority or influence, level of interest, and com-
munication preferences. What is this spreadsheet
called?

295. You have been working on a long, challenging project, emotional intelli-
but you sense some stakeholder resistance. Which gence
tool would you most likely use first to address the
situation?

296. Taraj interviewed her stakeholders concerning re- the business need
quirements for a project. What is important for her to and the reason be-
understand? hind the require-
ments for the pro-
ject

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297. Which of the following can you do in Teams? (Find 3) A, C, and D
A. Make a call.
B. Check your email.
C. View your calendar.
D. Access your files.
E. Create folders to organize chats.

298. If you wanted to add members to a team, what options A and B

could you use?
A. Manage team
B. Add member
C. Edit team
D. Member permissions

299. Which of the following is true for creating a team? D

A. You must use a join code.
B. You must have an announcement channel.
C. You must add team members.
D. You must have a general channel.

300. What is the best way to describe the differences be- Standard chan-
tween a Standard channel and a Private channel in nels can be ac-
Teams? cessed by every-
one on the team.
Private channels
can only be ac-
cessed by specific
teammates.

301. How can you keep members of a team from adding Use Manage set-
channels to your team? tings.

302. What is the best way to draw someone's attention to Mention them in a
a direct chat in Teams? post.

303. What information is displayed when you check some- their availability
one's presence or status in Teams?

304. What is the best way to start a chat conversation with Send the chat to
multiple people? everyone at once.
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305. Why would it be helpful to add tabs to a Teams chan- It makes it easi-
nel? er for team mem-
bers to access the
items they need
quickly.

306. How can you add files to a Teams channel? (more A and C
than one answer may be correct)
A. Attach it to a post.
B. Attach it to the Files tab.
C. Upload the files to the Files tab.
D. Download it to a post.

307. You want to add a heading and bullets to text in a chat. Format
What feature would be best for this?

308. What is the best way to organize your files in Teams? Use folders.

309. You are working on a project and want to create a a team site
SharePoint site for your team to collaborate on. What
type of SharePoint sites would be most suitable?

310. Which statement about SharePoint is false? You can use

SharePoint as a
desktop app or
web-based app.

311. What information is stored in a file's version history? when the file
was modified, who
modified the file,
and the size of the
file

312. You are working to apply a template to a SharePoint Hover over the
communication site, but you want to find out more template with your
about the available templates and their purposes. cursor and select
How can you access this information? Details.

313.
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What type of permissions do site members have in Editing and View-
SharePoint? ing permissions

314. What is a Hero in SharePoint? a web part

315. You want to quickly access one of your lists on the Make it a Favorite.
Lists home page. What could you do?

316. Which is not a List view? Bucket view

317. What is a column type in Lists? Currency

318. A list can be imported from _____. Excel

319. Which is not a benefit of using Microsoft Lists? storing video files

320. Which is not an option when sharing a list? Can Share

321. You want to use a template to create a list. Nothing Pick a tem-
matches exactly what you need. What is the best plate that closely
course of action? matches your de-
sired list.

322. Which is not an option to add an attachment to a from my playlist

task?

323. Members of your Planner team started receiving Send email to the
email notifications when tasks are assigned or com- group when a task
pleted. You want to stop these notifications. Which is assigned or
notification setting would you deselect? completed

324. Which of these statements about Planner is true? all of these an-
swers (Planner
keeps due dates
clear; Planner is
a great collabo-
ration tool; Team
members can be
assigned tasks in
Planner)
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325. You would like to view a summary of tasks by priority, Chart

bucket, and number of tasks assigned to each mem-
ber on a single page. In this situation, which Planner
view would you use?

326. On the Planner hub, how would you view the tasks by Assigned to me
assigned to you?

327. You can organize tasks in Planner by creating _____. buckets

328. Task A needs to be completed before a Task B can be dependent

started. Task B is _____ on Task A.

329. The critical path shows tasks that if _____ would delayed
affect the project's completion date.

330. Which Project view would you use to view tasks in a Timeline
calendar?

331. You want to set up the framework for an Agile project. buckets
To do so, you would set up _____ for each sprint.

332. Which view would you use to add another column to Grid
a project?

333. You want to view all the projects you created in Pro- Created by Me
ject. Which view would you use?

334. How is a task related to your to do list? A task is an indi-

vidual item on your
to do list. The list
can contain many
tasks.

335. Why would you use a contact list in your email com- to group multiple
munications? peoples' email ad-
dresses together

336. In Outlook, what is the Scheduling Assistant? a tool that checks

the calendars of
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all potential event
attendees looking
for common open-
ings at the same
time

337. How would you mark important messages that you Use flags.
are not able to respond to immediately?

338. You have meeting notes that you want to make avail- A and B
able to the rest of your team. How would you invite
others to edit your notebook?
A. You can share the notebook via link.
B. You would need to Share with People and allow
them access to edit in the Manage Access window.
C. You cannot share notebooks with people outside
of the original document creators.

339. You are adding a picture to OneNote. Where can you all of these an-
add this picture from? swers (the de-
vice's camera; a
file; online)

340. How can tags be used in a OneNote notebook? Tags allow you
to categorize and
prioritize notes in
your workbook.

341. Why would you use a SmartArt graphic? to add a diagram

or specific chart
structure to dis-
play a process or
sequence

342. In PowerPoint, what is the purpose of Designer? It recommends

professional for-
mats and designs
that will suit your
presentation.

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343. When is Alt Text used? Alt Text is used
to describe visu-
al elements within
your documents,
pictures, images,
tables, charts, or
graphs. It is used
to support peo-
ple with low vision
challenges.

344. How can you insert a chart from Excel into your Pow- You can copy the
erPoint presentation? chart directly from
Excel and insert
it into the desired
slide within your
presentation.

345. How can you keep your audience engaged while de- Use a minimal
livering your presentation? amount of text
on the slide by
using short sen-
tences and bullet
points.

346. You are in PowerPoint online. Where can you see the the Notes pane
Speaker Notes?

347. How does an animation differ from a transition? A transition moves

a slide from one
to another. An
animation gives
movement to an
image or word-
ing on a particular
slide.

348. Why would you put text in the header of a document? to keep related
topics organized

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349. When would you use a table in your document? to present data

350. The _____ tab allows you and your team to collabora- Review
tively edit and revise documents.

351. What are footnotes and when are they used? Footnotes are
used to ex-
plain, comment
on, or provide ref-
erences to some-
thing in a docu-
ment.

352. You are the meeting organizer. Which of these tasks all of these an-
can you do? swers (A, B, and
A. Set time limits. C)
B. Send announcements to breakout rooms and con-
tribute to room chats.
C. Close any breakout room.

353. How does Teams indicate which screen you are shar- A red border will
ing during a meeting? surround what you
are sharing.

354. You want to configure your voicemail and create a Navigate to the
written message for when you are not available. To Settings menu,
achieve this, where would you navigate to? and then to
Calls. From there
you can configure
a text message
under the Your
Custom Greeting
heading.

355. You want to add a description of the team you are the Navigate to the
owner of. Where would you navigate to join Teams? team name and
select Edit Team in
the More Options
drop down.

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356. You want your meeting guests to wait before you start They would be in
a meeting. Where would they be? the lobby.

357. What happens when you add external guests to They will be sent
Teams? an email invitation
that needs to be
accepted to partic-
ipate.

358. Mail Merge is only available _____. on the desktop ap-

plication

359. When creating labels in Mail Merge, you find that the Edit the Match
data is labelling incorrectly. How can you fix this? fields to make
sure the appropri-
ate headings line
up.

360. Where can a recipient list come from? all of these an-
swers (a newly
typed list; your
Outlook contacts;
an existing Excel
list)

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