Welcome

TO THE LARGEST GROWER, MANUFACTURER AND DISTRIBUTOR OF NATURAL ALOE VERA PRODUCTS
Aloe Vera
A gift of nature.

Welcome Contents

FLP Worldwide 3

Your upline support team 3

The business opportunities 4

Your next steps 4

This brochure contains a compilation of useful docu- Product purchase 4

ments for our new distribution partners. You can find
Warranty, 30-day return policy 5
important information about the publication of advertise-
ments and Internet pages as well as your position as an Your publications 5
FLP distributor.
When can you show the business
These documents should be in their most current version to other people? 6
at the time at which you receive this welcome folder. Take Bonus payment 6
a few minutes to read them! Look at all the documents
with your sponsor when you have a few moments – you Frequently asked questions 6
will see that working with Forever Living Products is very
simple. Old age and survivors insurance provision 6

How to find us 7
We wish you a pleasant start!
Your FLP Team
FLP Worldwide
Since its foundation in 1978, Forever Living
Products has developed into the largest grower,
manufacturer and distributor of natural aloe vera
and bee products in the world. The aloe vera
plant is naturally cultivated on plantations in
Texas, Mexico, and the Dominican Republic. FLP Switzerland
After the harvest, the plant’s pure inner leaf gel Forever Living Products (Switzerland) GmbH was founded in 1999. Since then, the annual turnover
is carefully removed from the leaf and preserved has grown to more than 14 million CHF. We practice the principle of an «open door» and distributors
in a patented, low-temperature stabilization pro- are very welcome at any time. We also offer training at our facilities all year round. You can find de-
cess. This stabilized aloe vera gel is processed tails in the events calendar.
for a large, high-quality wellness and beauty
product range that is sold across the world. We Forever Living Products (Switzerland) GmbH
are not dependent on any suppliers and can the- Stegackerstrasse 6, Postfach, 8404 Winterthur
refore guarantee the quality of our aloe. Ph. 052 235 11 70, Fax 052 235 11 71
Forever Living Products is a truly global business www.foreverliving.ch, [email protected]
with prestigious headquarters in Scottsdale,
Arizona, and offices in more than 140 countries Warehouse address (to pick up orders):
with a turnover of more than 2.5 billion USD per Juchstrasse 31, 8500 Frauenfeld
year. Forever Living Products is a world-class Business hours: Monday–Friday, 9 a.m.–noon and 1–5 p.m.
company, the largest network marketing com-
pany in terms of the number of distributors, with
world-class products and a successful history
that is quite outstanding.

Forever Living Products, International. Inc.

7501 E. McCormick Parkway
Scottsdale, AZ 85258
Ph. (001) 480-998-8888
Fax (001) 480-998-8887
www.foreverliving.com

Headquarters in Scottsdale, Arizona

Your Upline Support Team

Your Sponsor ID no.

Phone no. Position

Upline Manager ID no.

Phone no. Position

The opportunity
How can you use these fantastic products and this outstanding business opportunity to achieve
an additional income that will surpass your wildest dreams? Imagine the life of your dreams. What
would it look like?

• An additional income?
• Financial independence?
• Your own business?
• More freedom and recreational time?
• Meeting new people?
• Are you looking for a challenge to boost your personal development?
• Secure retirement?

No matter what you’re looking for, FLP can help you make it a reality. The next pages will show you
different ways to reach your goal. Just select the way that you prefer.

3
The business opportunities
Retail (the small business)
• Acquire the products from FLP at the new distributor price (according – Your ID number, which you will find in your welcome letter.
to the NDP price list) and sell them at the recommended sales price – Your order details, the order amount and the product number. For
(according to the customer price list). You will have a purchasing ad- example, when ordering 4 bottles of Aloe Vera, state: «Number 15,
vantage of 15%. 4 pieces»; for a carton of Aloe Berry: «Item 34, 12 pieces».
• You can permanently double this purchasing advantage to 30% by bu- – Your payment method; select from the following options: VISA,
ying products worth 2 CC (case credits) once within 1 or 2 calendar Mastercard, direct debit, postal order.
months.
• At the level of assistant supervisor or higher, FLP will pay you a perso- When your order is complete, the customer care employee will
nal bonus of 5% to 18% of the sales price (exclusive of VAT). confirm your Case Credits (CC) for this order.
You will receive an order number at the end of the transaction.
There are different ways to gain customers, but the most effective one is Please make a note of this number.
through word of mouth. Most people are interested in our products becau-
se they know someone who has already profited from using one of them.
Important information about the types of payment
With a customer base of approx. 20 persons, each of whom buys pro-
ducts from you for e.g. CHF 80.00, you can achieve an additional income Postal order: Use the personal, orange payment slip. Send us a copy
of approx. CHF 500.00 per month. And this with a work time of only 2–4 of the payment receipt if you would like the shipment to be processed
hours per week! immediately. Otherwise the order will be completed when the payment
is received.
Team development (the large business)
• This is the challenging part of our offer that makes it possible for you to Direct debit: Direct debit has to be applied for in advance with a direct
develop your business and thus achieve financial freedom. debit form. Please understand that direct debit will only be available to
• Develop your team with additional distributors and FLP will pay you a you after your 4th order.
group bonus of 3% to 13%.
• Support your team members in also becoming managers and you will
receive an additional management bonus of 2% to 6%. • Ordering by fax, email or mail
– We will also accept your order on a simple piece of paper, as long
Even with a team of approx. 20 members, you can already reach a as all information is complete and legible:
manager’s level and have an additional income of CHF 3000.– with – ID number, name, address, order details (amount, description, item
5 –10 hours of work per week. The larger your team becomes, the more number), type of payment (plus detail info if necessary), shipping
additional bonuses and rewards (incentives) will come into play. Incomes address, phone number for contact.
of CHF 10'000.– and more per month are not infrequent. – Fax number: 052 235 11 71
– Email address: [email protected]
– Types of payment: VISA, Mastercard, direct debit, postal order.
Your next steps – Shipping costs CHF 15.00, free shipping with at least CHF 800.00
order volume per order.
What are your next steps for success with Forever Living Products? The – Using a third-party credit card is not accepted.
person who introduced you to FLP (your sponsor or your «upline mana- – Do not send your order by fax AND mail/email. Otherwise it will be
ger») will help you take the right steps. processed twice.

• Use the products regularly yourself and soon you will be delighted by • Ordering online at info.flp.ch
them. Then just start talking to people about these products and about – Log in at info.flp.ch and click on «Online shop».
the benefits that you received from them. This way you can quickly – Please use your 12-digit ID number and the password from the wel-
generate an interesting additional income. come letter or the last page of your bonus statement.
• To increase this income, speak with your sponsor. He will tell you how – Shipping costs CHF 10.00, free shipping with at least CHF 800.00
to create a list with all the people you know. order volume per order.
• Regularly visit meetings and training sessions and always take along a – Enter the amount for each product; if you would like to speed up the
guest. process, use the direct entry!
• Learn everything you need for a successful start at the basic, starter, – Check the shopping cart and confirm by clicking «check out».
and product seminars. – Enter the shipping address followed by the type of payment.
• Visit the Success Day – an event you can’t miss! Listen to top distri- – Types of payment: VISA, Mastercard, Postcard, direct debit,
butors, the managing director, product experts and well-known guest money order.
lecturers present interesting and new reports about Forever Living – Submit your order.
Products. – If you’re paying with a credit card, you will now be asked for your
• Get to know and understand our simple, reproducible system – and card information.
have fun in the process!
• Purchasing at the logistics center
Welcome to Forever! – You will be served by FLP employees.
– Please come prepared with a shopping list, preferably a prepared
order form.
Product purchase – The FLP employees will take your order and tell you the invoice
amount and the CCs you have acquired.
The purchase of products and advertising materials couldn’t be simpler. – Types of payment: VISA, Mastercard, Postcard, direct debit, postal
There is a suitable opportunity for everyone. Always keep in mind: the order, Maestro, cash.
minimum order value excl. shipping is CHF 80.00. – Using a third-party credit card is not accepted.

• Order by phone - phone number 052 235 11 70. Please tell us whether
the products should be shipped to you or whether you will pick them
up in the warehouse. Before placing the order, have the following infor-
mation available: 4
Warranty, 30-day return policy
If your customer is not 100% satisfied with the product, he can return it countries will often not correspond to Swiss regulations in terms of the
to you within a period of 30 days. You can exchange this product for the labeling, name, or composition. Therefore always adhere to the product
same product with proof of the purchase receipt, the sales receipt for the name that is provided by FLP Switzerland.
customer and the reimbursement receipt signed by your customer. • Item 15 is called «Aloe Vera» and not «Aloe Vera Gel» in Switzerland.
• Item 34 is called «Aloe Berry» and not «Aloe Berry Nectar» in Switzerland.
As a distributor, you are only able to exchange faulty products against the • Item 64 is called «Massage Lotion» and not «Heat Lotion» in Switzerland.
same product. Sorry, due to our business policy an exchange for another • Make sure you note any other changes specific to Switzerland.
product or a return is not possible. • Do not publish any images of products that you may not release on the market
according to Swiss law and definitely do not offer these for sale!
• Products that do not comply with Swiss law may only be imported from a
Your publications foreign country for personal use. The sale of such products is prohibited!

Are you planning to publish a classified ad, start a website or advertise Opportunities for earnings
in other ways for the FLP business and products? Then there are a few There is a great temptation to lure new distributors by stating the amount
things that you should know in advance! Please adhere to the following of one’s own income or even that of third parties. The same thing applies
rules; they are primarily for your own protection as well as to protect here: do not state any numbers! You will risk having someone take you at
Forever Living Products. Please always remember the main rule: your word and having to defend yourself to the authorities for making false
promises!
Publications have to be submitted to the FLP headquarters before release • Be careful with your promises: «Earn more than you would think possible» or
for approval! «How about a raise – month after month?».

Type of advertisement Publication approval

You may place classified ads and give out flyers and information bro- Not all of the rules stated here are legally required. Some restrictions origi-
chures to your potential customers/distributors. However, according to nate with FLP International or FLP Switzerland to exclude conflicts of any
the company guideline (URL) 14.2.5, it is not permitted to present and kind as much as possible. So be sure to comply with them, even if you see
sell company brochures or products in stores, online, or at trade shows. that other companies are doing things that FLP distributors may not.
Distributors who operate their own service-providing companies may dis-
play and sell products in the store. What is not permitted in each case is Publication approval
to display the products in shop windows or to attach the corresponding Not all of the rules stated here are legally required. Some restrictions origi-
posters or signs in front of the store (outside advertising). nate with FLP International or FLP Switzerland to exclude conflicts of any
kind as much as possible. So be sure to comply with them, even if you see
Content of the advertisement that other companies are doing things that FLP distributors may not.
No matter where and how you would like to advertise for your FLP busi- If you know of any distributors who do not comply with the rules, ple-
ness, never appear on behalf of the company Forever Living Products. ase notify headquarters about this. The point here is not to work against
You are an independent distribution partner and responsible for your own others. We are all working on an outstanding project together and are
business. therefore interested in continuing to pursue our goals without sanctions.
• Sign with your own name or company name, not with FLP. That is also why we request that you submit your publications to head-
• ALWAYS refer to yourself as an «independent distribution partner of quarters for approval.
Forever Living Products».
Sales permission
Healing claims Someone who solicits private households without appointments or offers
It is not permitted to make healing claims. Indications of any kind referring products outside of a permanent place of business for a limited amount of
to a disease-curing, -mitigating or preventative function are prohib-ited, time needs an itinerant trading license. This license can be bought from
as are all indications that suggest an inner effect or favorable influence or the municipality. An itinerant trading license is not required if the products
treatment of skin that is no longer intact. Products that heal are medica- are sold from home or to acquaintances who have invited you.
tions. FLP products are food and cosmetics that have no pharmaceutical
effect. If newspapers or books report about the healing powers of aloe Internet
vera, this is permitted in the sense of press freedom, but not for the distri- Take advantage of the customer shop at shop.flp.ch.
bution of the FLP products. You can become the proud owner of a store right now! Give your custo-
• Instead of the term «heal» you can say the following: support, nourish, mer the opportunity of ordering online – Forever will handle the collection
strengthen, vitalize, refresh, … and shipping for you. Setting up the shop could not be easier: Just buy
• Products that make one healthy are also medicinal substances. Replace the item 12018 for the one-time price of 40 Francs and you will receive a con-
word «health» with: well-being, wellness, fitness, sensation, … firmation mail with the registration and access code that your customers
• Products that strengthen the immune system are also medicinal substances. will need to register on shop.flp.ch. This links your customers to you.
Replace «immune system» with «the body’s defenses». The turnover from the sales will be credited to your bonus account every
• Generally speaking: less is more. Don’t give your customers the impression month and is calculated from the invoice amount less the distributor price
that you promise too much. and the customary credit card fee.

Experience reports You may also create your own website in accordance with the company
Experience reports are not permitted. There has to be medical proof for guidelines, on which you can present the store and the products. What is
statements of any kind. Be careful with statements by third parties, even not permitted, however, is operating your own online shop. We recom-
if you know them to be true: if you make statements about third parties mend that you dispense with expensive websites and limit yourself to the
(e.g.: «My mother has also …»), then it is the same as if you made this materials that FLP makes available to you – don’t reinvent the wheel.
statement about yourself. It is consequently difficult to verify what is
being claimed about other people! Binding Internet guidelines
Do not publish any experience reports. What is permitted on the Internet has been defined in the binding Internet
guidelines. You can find these at info.flp.ch in the download area.
Products
All products that are brought on the market in Switzerland have to com- Please read the company guidelines. They are binding and with every
ply with Swiss law. For that reason, FLP products that are sold in foreign purchase you confirm that you will comply with them.
5
When can you show the business to other
people?
You can start sponsoring right now! Fill out the entire distributor appli- How often do I have to make purchases to continue being registered
cation together with the new interested party, perhaps completing the at FLP?
international sponsor application at the same time, then sign it and send There is no buying obligation at all! You only have to keep in mind that the
it to the headquarters in Winterthur by mail. A paid order can also be sent minimum amount for any order is CHF 80.00 (excl. shipping).
along with the new application. Faxed distributor applications are only ac-
cepted on the last workday of the month if a paid order is attached at the Some products contain «tocopherol» and «ascorbic acid». Isn’t that
same time. The originals always have to be sent by mail, otherwise the dangerous?
new distributor will not be recognized by FLP. No. Tocopherol is naturally added Vitamin E. Ascorbic acid is natural
Vitamin C.

Bonus payment How long does it take to ship my order?

Orders are generally shipped within 2–3 workdays providing that the pay-
FLP transfers the bonus to your bank account on the 15th of each following ment has been made (see p. 7).
month. Since its foundation, FLP has never missed this date worldwide!
For that reason it is important that you fill out your bank information on the
application precisely. Old age and survivors insurance provision
In a separate delivery, you will also Self-employed distributor for Forever Living Products (Switzerland)
receive the bonus recap on the 15th of GmbH, Winterthur
the month, which lists all orders that Forever Living Products (FLP) is a company that sells its products through
you and your team have filled in the direct sales by independent distributors. The products are natural food
previous month along with the bonus and bodycare products. The Forever Living Marketing plan provides the
calculated from this. We recommend same access to anyone who is willing to implement the program correct-
that you select the online version ly. On all levels of this plan, the independent distributors are encouraged
instead of the postal mail: not only to sell to their customers every month and also document these sales.
is this more environmentally friendly Additionally, the distributors can sponsor other persons in order to sell to
but it is also sent to you by email their customers as well. The distributors are independent contractors.
during the very first days of the • The social security position of the independent distributors is that
new month. In order to register for of self-employment.
the online recap, please follow the • The FLP distributors have to register as self-employed persons
instructions on info.flp.ch in the with the cantonal compensation fund for their canton of residence.
area «CC request». Someone who is recognized as a self-employed person has to be prepared
for the following consequences in respect to social security:
 No entitlement to services from unemployment insurance.
Frequently asked questions  No entitlement to services from the obligatory accident insurance.
 No obligatory occupational pension.
What is meant by «distributor»? Self-employed persons are those who work in an independent position
«Distributor» has two meanings at FLP: 1. A registered distribution part- while assuming their own financial risk and who participate in externally
ner of FLP; 2. Distribution partner on the lowest level who hasn’t reached visible economic transactions by applying their work and capital in a pro-
the «assistant supervisor» level yet, also called «new distributor». cess of freely determined self-organization.
• Independent position
What does «being active» mean? The distributors act as contractors in their own name and on their own
A distribution partner is active if he turns over 4 CCs within one calendar account. They are free to keep the amounts purchased from Forever
month. At least 1 CC has to be from the distributor himself; the remaining Living Products (Switzerland) GmbH (FLP) or to resell them to third par-
3 CCs can be from new distributors who were registered by him directly. ties. There are no turnover regulations that have to be adhered to.
Since the bonus for new distributors is always paid out and, as an assi-
stant supervisor of distributors at the same level, one doesn’t receive a • Own risk
bonus, being active only becomes significant starting with the supervisor Distributors in the company’s distribution system work more, the hig-
level. her their position is within the company (independent distribution part-
ner, assistant supervisor, supervisor, etc.). They buy the products from
Since I have been with FLP, I have turned over more than 25 CCs. FLP at their own risk. The provision listed in the company guidelines
Why am I not a supervisor? whereby the company buys back products will result in the terminati-
In order to ascend to a higher level, you and your group have to implement on of the contractual relationship between FLP and the distributor.
the necessary CCs within two consecutive calendar months, e.g. from • Application of work and capital
May 1 to June 30 or from June 1 to July 31. A distributor buys an appropriate amount of FLP products at the usu-
al customer price. From the civil law perspective, this is a kind of
I want to become a supervisor. Do I have to transact the required 25 «purchasing contract». They use their own time and infrastructure in
CCs by myself? order to train additional distribution partners at their own cost.
No. All of the CCs of the distribution partners who are registered with you • Self-organization
directly or indirectly are included, even those for which you don’t receive In no shape or form do the distributors have to follow organizational
any bonuses. instructions from FLP. The training of additional independent sales
partners is conducted according to individual organizational planning.
There are really great FLP products. Why are many of them not
available in Switzerland? Ausgleichskasse Zürcher Arbeitgeber
Since in some cases different directives apply in Switzerland than in the Siewerdtstrasse 9
EU states in respect to food and cosmetic products, some products may Postfach 8130
not be sold in Switzerland. The import of such products is only permitted 8050 Zurich
for personal use. Their sale in Switzerland is strictly prohibited! 07119.00-3 – 08.99 – AK 65
6
Plan your business
In the next few days you should meet with your sponsor or upline mana- In subsequent meetings with your sponsor, both of you will plan the ne-
ger for a business planning discussion (approx. 1–2 hours). FLP has deve- cessary activities that will lead to the achievement of your personal goals.
loped a Business Planning Handbook (item no. 21027) that ensures that Set up an appointment for your personal business planning session now!
this meeting proceeds in a structured way. This meeting will result in an
action plan and will show you how you can start your business.

How to find us
Home Office in Winterthur
How to find our home office:
– A1 (Zürich–St. Gallen), exit «Oberwinterthur».
– Drive on the Frauenfelderstrasse (2 km), past the Oberwinterthur railway
station, at the big junction direction of Turbenthal/Seen to the rotary at
OBI/Grüzepark.
– At the rotary, turn left into the Ohrbühlstrasse and follow the road
for 500 m.
– After the left turn, just before the Hegi railway station, turn right into
the Stegackerstrasse abbiegen.
– After 50 meters, turn right to the Condecta parking area.

Stock in Frauenfeld
How to find our stock:
– A7 (Winterthur–Kreuzlingen), exit «Frauenfeld Ost».
– Drive on the Oststrasse in direction of Frauenfeld until the
first rotatory.
– At the rotatory, turn left into the Langfeldstrasse and follow the
road for 800 m.
– After the left turn, at the post parcel center, turn left into the
Juchstrasse.
– After 300 meters, turn right into the Forever parking area.

Welcome to the FLP Team

Together Everyone Achieves More!
7
 Forever Living Products (Switzerland) GmbH
Postfach, CH-8404 Winterthur
Tel. +41 52 235 11 70, Fax +41 52 235 11 71
[email protected], www.foreverliving.ch

© Forever Living Products (Switzerland) GmbH 2009

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