HUFI-CFL Preparation Course for TOEIC TEST Pre-intermediate

(B) The founding of the AEU in the previous year was marked by a special event.
21. As my job involves frequent business trips, I plan to stay at your hotel often.
(A) I may become a regular customer because I travel for work often.
(B) The reason I stay at your hotel regularly is that I am always satisfied with its
service.
22. To provide better service, we ask patrons to fill out a customer satisfaction survey.
(A) The questionnaire is designed to determine which services are preferred by
customers.
(B) Customers are invited to complete a survey to help us improve service.
23. The construction company believed that District D was a good site for industrial
plants.
(A) The builder thought District D was a suitable location to construct industrial
factories.
(B) The contractor began to build several industrial plants in District D.
24. The award is known as the Bell Award, in honor of the man who founded Bell
Industries.
(A) Bell named the award after founding the company.
(B) The Bell Award was named after the company’s founder.

Exercise 2:
Question 1 refers to the following invoice.
This invoice is a confirmation that your order for the following items has been
received:
- 10 boxes of super fine A4 paper ($10.50/box)
- 5 boxes of black gel pens ($6.95/box)
- 1 box of 3oz, paper cups ($3.00/box)
The total, including 10% sale tax, is $157.02. All orders of $100 and over are exempt
from shipping charges.
1. According to the invoice, why is the delivery free?
(A) It is free on the first order.
(B) It has been paid already.

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(C) The order is above a certain amount.

Question 2 refers to the following invoice.

Sport & Cycle Shipment Date: May
4
Item name Quantity Unit price Total price
Technix tire 2 $36.95 $73.90
Cortex seat 1 $24.85 $24.85
The Reynolds Seat that you ordered is currently out of stock. We do not anticipate
the arrival of our next shipment until the end of June. Although we tried to contact
you several times about the matter, we were unable to reach you. As a result, we have
included the cortex seat in your order. Please note the price of the cortex seat is
actually $39.99.
2. What does Sport & Cycle say about the order?
(A) They offered a discount on the Cortex Seat.
(B) They will send the Reynolds Seat in June.
(C) They expect a new shipment of Cortex Seat soon.

Questions 3-4 refer to the following invoice.

Office experts
200 Front St, Toronto, ON, M5J 1E3
(555) 458-1622
Invoice Number: 1123451
Invoice Date: January 25
Shipped: January 23
Amount Due by: January
30
Bill to: Ship to:
Customer Number: 52341 Brian Dennis
Mack Publications Vega Solutions Co,

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25 Richmond St 12 King St
Toronto, ON, M5C1N2 Toronto, ON, M5H1A1
Item # Description Quantity Price Total
20012 EZLCD 2 $149.00 $298.00
21123 Overhead projector 1 $474.99 $474.99
42111 Box of pens (12 pcs included) 5 $15.00 $75.00
Subtotal $847.99
Sales Tax (8%) $67.84
Total Amount Due $915.83
* The speakerphone you ordered is on back order. It will be sent out on January 27.
* Make all checks payable to Office Experts and send payment to the address above.

3. Who is supposed to pay for the (A) The payment due date
purchase? (B) The total amount the recipient
(A) Office Experts owes
(B) Brian Dennis (C) The client’s telephone number
(C) Vega Solution Co. (D) The address to which to send
(D) Mack Publications checks
4. What is NOT included in this
invoice?

Question 5 refers to the following schedule.

The 7th Annual Robotics Technology Convention will be held at the Imperial Palace
Hotel from February 2 to 9. The daily agenda for the convention will include
information sessions with individual companies in the mornings, followed by speeches
by leaders in the robotics industry in the afternoons. On the weekend, practical
workshops will take place for people interested in learning about special topics related
to robots. Please be aware that advance registration is required in order to participate in
the workshops.

5. What must be done to participate in the workshops?

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(A) Participants must be leaders in the industry.

(B) Participants must sign up ahead of time.
(C) Participants must attend the morning exhibitions.

Question 6 refers to following schedule.

Date Exhibition Location Event
March 3-6 Atlantic Hall International Exhibition of Computer Sport Games
March 4-10 Pacific Hall International Automobile Exhibition
March 4-6 Indian Hall International Exhibition of Office Supplies
March 5-6 Arctic Hall International Summer Fashion Show
6. Where should you go if you are interested in international clothing?
(A) Atlantic Hall
(B) Pacific Hall
(C) Arctic Hall

Questions 7–8 refer to the following schedule.

Denham Music Festival

April 5–7
Denham Public Park
Sponsored by Blake Culture Foundation
April 5, Friday String Quartet in D Minor, Mozart
7:00 p.m. – 9:00 p.m. Orion String Quartet
April 6, Saturday The Voices of Africa – Drums and Dancing
7:00 p.m. – 8:00 p.m. Oubekou Percussion Group
April 7, Sunday The Healing Effect of Music
5:00 p.m. – 6:00 p.m. Samuel Doyle
Professor of Contemporary Music. Denham University
* Though this experiential lecture, you will learn how to use
music to relieve stress.
April 7, Sunday Jazz night
7:00 p.m. – 8:30 p.m. George and Friends

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All the events will be held outside on a stage specially set up in the Denham Public
Park. In the event of rain, the event will be postponed. For further information, contact
the event organizer Sue Hayes at 456-5698.

7. What will Mr. Doyle do at the event? (A) The event will be held at another
(A) Conduct an orchestra time.
(B) Play jazz music (B) The festival will be canceled.
(C) Give a lecture (C) The concert will be held indoors.
(D) Perform on the drums (D) The festival will continue as
8. What will happen if unfavorable scheduled.
weather conditions arise?

Question 9 refers to the following survey.

The purpose of this research, conducted by Gibbons Science institute, is to better
understand how college students’ personalities develop. The research also seeks to
find out how they form relationships with friends and romantic partners. Participation
is voluntary. You are ask to complete 50 questions on a survey. Your information is
confidential and will not be shared with other individuals or organizations.
9. What is NOT mentioned as a reason for the research?
(A) To understand how young people’s personalities form
(B) To improve college environment for students
(C) To learn how students build relationships.

Question 10 refers to the following survey.

The goal of Wellness Hotel is to make our facilities the most respected and popular
in Thailand. Please help us to do this by filling out this questionnaire.
Excellent Fair Poor
Helpfulness 
Condition of rooms 
Quality of food 

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Comments or suggestions: I have noticed that your facilities are not maintained very
well. The paint is chipping and the floors are dirty.
10. What is the purpose of the survey?
(A) To get guests’ opinions of the facility
(B) To select a proper service provider
(C) To ask for business advice

Questions 11-12 refer to the following survey.

HSGA Communications Survey
Services
 Installation
Excellent Good Poor
Ease of rescheduling installation time 
Preparedness of staff (equipment and materials) 
 Problems
Excellent Good Poor
Satisfaction with the problem’s resolution 
Timeliness of response to a complaint 
 Overall satisfaction
Excellent Good Poor
Overall quality of service 
As a token of appreciation for your participation, a stylish LCD transparent digital
clock will be belivered to you. Please provide your name and company address below
for delivery .
Name: Dorothy Jackson
Address:122 Washington St., Chicago, IL60602
Thank you for taking the time to complete this questionnaire.

11. What service is the customer (A) The company was reluctant to
dissatisfied with? reschedule installation.

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(B) It was hard to arrange a 12. The word “appreciation” in line 14

convenient installation time. is closest in meaning to
(C) The company did not deal with a (A) enjoyment
problem in time. (B) thanks
(D) The installation was not (C) increase
completed efficiently. (D) understanding

Questions 13-15 refer to the following document.

Silicon Computer Supplies
750 Melrose Avenue, San Francisco, CA
Item Unit Price Total Price
5 noise filters $4.85 $24.25
3 mouse pads $15.96 $47.88
3 wrist rests (gel-filled) $3.92 $11.76
30 rewritable CDs 700 MB capacity $0.85 $25.50
10 boxers of 3.5’ disks (a dozen in each box) $4.02 $40.20
TOTAL $149.59
DEPOSIT _
BALANCE DUE $149.59
Any damage to goods in transit, or shortages, must be notified to the carriers
immediately and to the company within 24 hours of receipt in writing by e-mail or
fax. Refunds and/ or product replacements, as guaranteed in our warranty, will be sent
within one week of notification. Questions or complaints may also be posted online
at www.scs.org, or made by phone at 1-800-555-SILI.

13. Why was this document written? (C) To notify a customer of price
(A) To apologize for sending damaged changes
goods (D) To provide an invoice for products
(B) To explain the shipping options delivered
available 14. What is NOT mentioned as a way to
report delivery problems?

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(A) Send a memo by fax (A) $3.92

(B) Visit the company’s headquarters (B) $4.02
(C) Speak to a customer representative (C) $4.85
(D) Write an e-mail (D) $40.20
15. How much is one box of 3.5’ disks?

Questions 16-17 refer to the following coupon.

COUPON: Desserts for all!
In celebration of our 10th anniversary in the Boston area, Evigans Family Restaurant
is offering a complimentary dessert to all customers using this coupon. When
purchasing one of Evigans’ delectable lunch menus and a soft drink, receive one
serving of cheesecake, apple pie or ice cream!
This offer lasts until May 1. Offer is good for one dessert per customer. Coupon can
be used at any Evigans branch in Boston.

16. What is suggested about Evigans 17. What is NOT offered for free?
Family Restaurant? (A) Apple pie
(A) It is open every day (B) Ice cream
(B) It has a large dinner menu (C) Cheesecake
(C) It has more than one location (D) Soft drinks
(D) It is not expensive.

Exercise 3: Read the following passages and choose the best answer to each
question given.
1.
Time Event Venus
9:15 -10:15 Lecture on Types of insurance Policies Main Hall
Session Handlers: James Gimbel and Ted Lee
10:15- 10:30 “Labor Claims” From 503
Speaker: James Gimbel

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10:30- 12:30 “How Broad is Your Insurance Coverage?” Rooms 504-505

Speaker: Michael Shapiro
Q. Who will give a lecture on the extent of insurance protection?
(A) James Gimbel
(B) Michael Shapiro
(C) Ted Lee
2.
TELEPHONE MESSAGE
TO: Ms. Gamer DATE: April 16 TIME: 9:45 a.m.
MESSAGE: James Dean from the Department of Tax and Revenue has been trying to
get in touch with you for the past two weeks. He needs to speak with you regarding the
business tax report filed last year. The matter is of some urgency, so he expects you to
return his call promptly.
TAKEN BY: Sherry Hilt, Accounting
Q. What was the reason for the phone call?
(A) Need for an urgent lunch meeting
(B) Missing tax reports that need to be files
(C) Concerns over an old report
3.
What kind of water filter you choose will depend on the contamination specific to
your home and environment. Each filter is designed to address certain toxicity
problems, but no one filter can perform all possible functions.
BRAND PERFORMANCE DURATION COST RATING/COMMENT
Aquitania 80% chlorine 6 months $69 AAAA
removed (Product shipped fully
plumbed)
Wellers 80% chlorine 4 months $249 AAAA
removed (Water pressure can be
Dual, high flow reduced)
system

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Paradise 50% chlorine 3.5 months $59 AAA

removed (Customers preferred
model for 2006, 2007)
Q. What product is best for adjusting the force of the water?
(A) Aquitania
(B) Wellers
(C) Paradise

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