Interaction ID: 11311069
Conversation Between:
Customer Name: Adam
Agent Name: Prosper
Started: 12/28/2023, 2:17:33 AM
Ended: 12/28/2023, 2:25:57 AM
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[12/28/2023, 2:17:33 AM] from: Athena™ :: Please select an option below
[12/28/2023, 2:17:45 AM] from: Adam :: My Bets
[12/28/2023, 2:17:45 AM] from: Athena™ :: Please select an option below
[12/28/2023, 2:18:05 AM] from: Adam :: Placed a bet, game has ended, I have not
received my payout
[12/28/2023, 2:18:05 AM] from: Athena™ :: When did the game end?
[12/28/2023, 2:18:36 AM] from: Adam :: Over an hour ago
[12/28/2023, 2:18:36 AM] from: Athena™ :: Please enter the betslip ID for the bet
you need help with
[12/28/2023, 2:19:45 AM] from: Adam :: 96198832
[12/28/2023, 2:19:45 AM] from: Athena™ :: Please enter your Betway account number
(example: 233831231234)
[12/28/2023, 2:20:09 AM] from: Adam :: 233599003689
[12/28/2023, 2:20:09 AM] from: Athena™ :: Great, thank you for the information. You
are in our chat queue, please wait for the next available agent.
[12/28/2023, 2:20:45 AM] from: Prosper :: Welcome to Betway, your # 1 betting site.
You are chatting with Prosper.
[12/28/2023, 2:22:10 AM] from: Prosper :: Adam, the remaining matches on your
betslip were postponed due to bad weather. The matches were not played.
[12/28/2023, 2:22:23 AM] from: Prosper :: Per our terms and conditions, a
postponed, interrupted or abandoned match is rescheduled within 24 hours if it is a
league match and within 72 hours if it is not a league match.
[12/28/2023, 2:22:31 AM] from: Prosper :: If that is not done, the match shall be
voided and your wager amount refunded to your betway account in the case of a
single betslip.
[12/28/2023, 2:22:40 AM] from: Prosper :: With multiple betslip, the odd of the
match involved shall be deducted from your total odds before payment is made.
[12/28/2023, 2:23:10 AM] from: Prosper :: Kindly allow within hours for a feedback
from the organizers of the matches
[12/28/2023, 2:23:21 AM] from: Prosper :: Is there anything else I may assist you
with please?
[12/28/2023, 2:25:10 AM] from: Adam :: No
[12/28/2023, 2:25:27 AM] from: Prosper :: Kindly rate me once the chat has ended to
enable us provide you with the best possible experience.
It was a pleasure interacting with you.
Should you require any further assistance, please feel free to contact us again.
All the best. Goodbye for now.
[12/28/2023, 2:25:57 AM] Notice :: Agent has left the conversation.
[12/28/2023, 2:25:57 AM] from: Athena™ :: Question 1/2 : How satisfied are you with
the service received from the agent who helped you?
[12/28/2023, 2:26:34 AM] from: Athena™ :: Question 2/2 : Based on your experience
with us thus far, how likely are you to recommend Betway to a friend or colleague?
[12/28/2023, 2:26:55 AM] from: Athena™ :: Interaction Transcript
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