Report of Internship

at

Narayana Hrudayalaya Limited

Submitted by

SHERIN THOMAS

REG. NO. MGP22PMB083

Under the Guidance of

Dr.Ronia Liza Mathew

Assistant Professor

Submitted in Partial Fulfillment of the Requirement for the Award of the Degree of

Master of Business Administration

SAINTGITS COLLEGE OF ENGINEERING (AUTONOMOUS)

(Affiliated to the APJ Abdul Kalam Technological University,

Thiruvananthapuram)

Department of Business Administration

Saintgits College of Engineering (Autonomous)
Kottayam - 686532

September, 2023
i
 DECLARATION

The Report of Internship at Narayana Hrudayalaya limited is submitted to the Department

of Business Administration, Saintgits College of Engineering (Autonomous), in partial
fulfillment of the requirements for the award of Degree of Master of Business
Administration, and is a bona fide record of the work done by me under the supervision of
Mr.Bibin sunny at Narayana Hrudayalaya, and Dr. Ronia Liza Mathew, Department of
Business Administration. This submission represents my ideas in my own words.
Wherever ideas or words of others have been included, I have adequately and accurately
cited and referenced the original sources. I also declare that I have adhered to the ethics
of academic honesty and integrity and have not misrepresented or fabricated any data or
ideas or facts or sources in my submission. I understand that any violation of the above will
cause disciplinary action by the College and can also evoke penal action from the sources
that have thus not been properly cited or from whom proper permission has not been
obtained. The contents of this Report, in full or in parts, have not been submitted to any
other Institute or University for the award of any Degree or Diploma.

Kottayam

Date: 16-09-2023
SHERIN THOMAS

ii
 ACKNOWLEDGEMENT

I thank Mr.Bibin Sunny, Executive Hr, for the inspiring guidance and supervision throughout
this internship. His insistent attitude and timely help led to the successful completion of this
internship. I sincerely thank Narayana Hrudayalaya Limited for giving me an opportunity to
explore the practical world and to enhance my knowledge and skills.

I take this opportunity to thank Ms.Ronia Liza Mathew my Supervisor at Saintgits College of
Engineering (Autonomous), Kottayam, for his/her valuable guidance, unbounded support and
cooperation.
I acknowledge my deep sense of gratitude to Dr. Sudha T, Principal, Dr. Jose Joy Thoppan
Associate Dean and Dr. Elgin Alexander, HOD for all their support and guidance.
I thank all the teaching and admin staff members for all the valuable support provided. I also
thank my family and friends who gave me constant support in achieving this goal.

SHERIN THOMAS

iii
 LIST OF CONTENTS

S.NO CONTENTS PAGE NO

1 INTRODUCTION
1.1 Establishment of company,Background ,History , Promotors 02

1.2 Nature of Business 08

1.3 Vision And Mission of Company 10
1.4 Position in the industry 10
1.5 Product And Services of Company 16
1.6 Financial Performance of The Company 19

1.7 Objectives of the Internship 22

2 POLICIES AND ORGANIZATIONAL
STRUCTURE OF THE COMPANY
2.1 Departments and Function of each department 24
2.2 Organizational Chart Narayana Health 29
2.3 Key Personnel 29
3 DESCRIPITION OF INTERN
RESPONSIBILITIES
3.1 Duties And Responsibilities Assigned to Interns 31
3.2 Resources Used 31
3.3 Information about Reporting Department and Authorities 32
3.4 Brief Information About the Internship 33
4 CONTRIBUTION TO THE COMPANY THE INTERN
4.1 Task accomplishment 35
4.2 New idea and concept suggested by the Intern 37
5 KEY LEARNING AND TAKEAWAYS FROM
INTERNSHIP
5.1 Overall knowledge gained from internship 39
5.2 Analysis of achievements(vs)objectives 39
5.3 Problems encountered during internship 40
6 CONCLUSION AND SUMMARY 42
REFERENCES 43

iv
CHAPTER -1

INTRODUCTION

1
 NARAYANA HRUDAYALAYA

1.1 ESTABLISHMENT OF COMPANY

Narayana Health (formerly known as Narayana Hrudyalaya was established in 2000 by Dr. Devi Shetty,
a cardiac surgeon, in Bangalore, India. The hospital was founded with the mission of providing high-
quality, affordable healthcare to the masses.

The first hospital was a 280-bed heart hospital, and it quickly became a success. In the following years,
Narayana Health expanded rapidly, opening hospitals and heart counterscarps India. The group now has
over 5,859 operational beds in 21 hospitals, 6 heart centers, and 19 primary care facilities across India.
The world perceives us as a low-cost Indian healthcare service provider; what we are engaged in is a
passionate journey to establish ourselves as the lowest-cost, high-quality healthcare service provider in
the world.

At Narayana Health, we are convinced that 'quality' and 'lowest cost' are not mutually exclusive when it
comes to healthcare delivery. In fact, we are well on our way to demonstrate that we are not running
our institution as just another number-only business, but are attractively placed to create an affordable,
globally-benchmarked quality-driven healthcare services model.

At Narayana Health, we will continue to trust what has worked for us in the past. We will keep our model
predominantly asset-light; we will reinvest our accruals; we will engage with governments for
2
land and help them achieve affordable healthcare promises made to their constituencies; we will rent
premises from private owners and create small-to-large clinics within existing hospitals. As a result of
this flexible approach, we will commission hospitals, medical facilities, and clinics across the breadth
of this country, getting closer to patients and taking the promise of quality affordable healthcare to the
doorstep of the country's millions.

It is this exciting prospect that stokes my motivation to do bigger and better for the glory of the country
that is mine.

Narayana Health is headquartered in Bengaluru, India, and operates a network of hospitals across the
country, with a particularly strong presence in the southern state of Karnataka and eastern India, as well
as an emerging presence in northern, western and central India. Our first facility was established in
Bengaluru with approximately 225 operational beds and we have since grown to 21 Hospitals + 1 Cayman
Islands and 6 heart centres, 19 primary care facilities across India and an international hospital in the
Cayman Islands. The group now features over 5,859 operational beds through a combination of greenfield
projects and acquisitions. We believe that the "Narayana Health" brand is strongly associated with our
mission to deliver high-quality, affordable healthcare services to the broader population by leveraging
our economies of scale, skilled doctors, and an efficient business model.

In aggregate, our centres provide advanced levels of care in over 30 specialties, including Cardiology and
Cardiac Surgery, Cancer Care, Neurology and Neurosurgery, Orthopaedics, Nephrology and Urology,
and Gastroenterology.

Narayana Health is known for its use of innovative technologies and its focus on patient care. The group
has been at the forefront of several medical advancements, including robotic surgery and minimally
invasive cardiac surgery. Narayana Health is also one of the largest providers of organ transplantation in
India.

BACKGROUND
Dr. Shetty, like many doctors of his era, went to England after graduating in 1982 from Kasturba Medical
College in the coastal town of Mangalore in Karnataka, India. He worked at a hospital in Midlands,
England and later at the Guys Hospital in London. But after a decade of experience abroad, he returned

3
to India and founded the Asian Heart Foundation (AHF) in Calcutta in 1989 as a non-profit

foundation focused on cardiac care. AHF initially helped set up hospital for other organizations. The first
one was opened in 1989 by the B.M. Birla Heart Research Institute. In 1997, Dr. Shetty assisted in setting
up the Manipal Heart Foundation’s hospital in Bangalore. Dr. Shetty’s AHF, in association with the West
Bengal (an eastern Indian state) government, built a 150-bed cardiac facility in Calcutta that quickly
became the largest cardiac hospital in eastern India. In 1999, AHF also built its own cardiac hospital
called the Rabindranath Tagore International Institute of Cardiac Sciences (RTIICS) in Kolkata (formerly
Calcutta).
Dr. Shetty never had problems raising the funds to build the hospital. A stockbroker patient donated
£72,000 (US$142,732) as working capital, while a private company, Tata Finance, provided soft loans
for buying equipment. Another patient’s son, who had a construction company, offered to build a cardiac
diagnostic laboratory, and the Armenian Church, impressed by Shetty’s venture, came forward with a
pledge of US$1 million. “Believe it or not, it’s not difficult to arrange for funds when your causeis noble,”
opined Shetty in an interview to the New Scientist magazine in 200213. While Dr. Shetty was in Calcutta
working at RTIICS, he also served as Mother Teresa’s personal cardiac surgeon, and this association
deeply inspired him to think deeply about how he could better serve the poor. In a letter he wrote to
children on completing 4,000 pediatric surgeries, Shetty shared what the nun had told him at the ICU14
of the hospital where she was convalescing: “Now I know why you are here. To relieve the agony of
children with heart disease. God sent you to this world to fix it.” Shetty wrote, perhaps the best
compliment that I have ever received.” 15 Demand for cardiac surgeries in India was underserved. In
2003, it was estimated that there were only 55,000 open-heart surgeries that were performed in India per
million people whereas the demand was upwards of 125,00016.

The cost also remained high and varied from hospital to hospital, depending on the type of facility. The
top-tier private hospitals typically charged anywhere from US$1,500 to $6,000 for an open-heart
surgery. Some of the government hospitals, such as the All-India Institute of Medical Sciences in Delhi
(AIIMS), charged much less (US$1,200) but did not have adequate capacity to treat a large number of
patients. In 2001, Dr. Shetty’s father-in-law Narayan Shetty, who owned a construction firm Shankar
Narayana Constructions (SNC) that was celebrating its 50th anniversary, invited him to start a state-of-
the-art cardiac hospital in Bangalore. SNC provided 25 acres of land on a 13 “Interview: India’s Heart-
Throb Surgeon”. New Scientist. 2 February, 2002 14 Intensive Care Unit 15 Narayana Hrudayalaya 16

4
“High cost: A hurdle to coronary heart surgeries”. The Hindu. 10 September, 2003 Case Study •
Healthcare for All: Narayana Hrudayalaya, Bangalore 4 30-year lease to Dr. Shetty’s NH Private Limited
and provided the initial capital to build and operate the hospital. Dr. Shetty’s family also stood as
guarantors for the loans that NH needed to raise to equip the facility. The hospital was named Narayana
Hrudayalaya17 with the following mission statement: “We at Narayana Hrudayalaya Foundation,
Bangalore and the Asia Heart Foundation, Kolkata have a dream. A dream of making sophisticated
healthcare available to the masses, especially in a developing country like our own.” In order to support
its mission to serve the poor, NH created a business model that, in its core, operated on the principle that
high quality care would attract full-price paying patients, and along with NH’s foundation, these patients
would subsidize surgeries performed for the poor. NH was modeled as a business enterprise as opposed
to AHF that was a non-profit foundation. Dr. Shetty realized thelimitations of completely charity-based
models that were incorporated as charitable trusts. As Dr.Shetty put it, “We realize that a trust cannot
grow and become huge since only way a trust can raise money is by donations and loans and both models
will not scale up to the size we are looking at. So we are effectively using both models to suite the current
legal requirement of the country.” 18 Traditionally, leading hospitals in the world had steadily
transformed into academic and training institutions in order to pursue excellence. However, in India,
private companies were not permitted to start educational institutions. Therefore, Dr. Shetty also started
a third foundation called Hrudayalaya Foundation and Narayana Hrudayalaya charitable trust
(HFNHCT). Dr. Shetty explained, we started foundation, which is essentially a trust, which can run
various educational programs.”19 From an organizational perspective, Dr. Shetty’s family owned all the
three entities: AHF, NH, and HFNHCT, and Dr. Shetty was the head of all three. In the initial part of the
first phase, in 2001, NH had 225 beds. That figure has increased by 100 beds each year until the hospital
reached a built-up area of 250,000 square feet of stateof-the-art facilities with ten state-of-the-art
operating theaters and 500 beds in 2005 and 2006 with a capacity to perform up to 25 surgeries daily. NH
was also working on a second phase that began later in 2005 and is slated to end in 2008. Shetty’s long-
term staff member, Vasuki, a long- standing associate of Dr. Shetty and NH’s communications head,
recalled the grand opening day in 2001: “We were very skeptical on the day of inauguration. We had
distributed 500 invitations and ordered 300 chairs to seat the guests. Some of us felt that the hospital
being several miles from the center of the city may not be able to attract people for the function and
later for the treatment as well

5
But, Dr. Shetty was sure. They will come, he said. In his opinion, the hospital was for people not just
from Bangalore but any poor person from across the country. His point was if someone traveled a couple
of thousand kilometers to come to Bangalore, they won’t mind the additional 20 kilometer’s commute to
the hospital. 17 In the ancient language of Sanskrit, “Hruday” meant heart and” alaya” referred to temple
i.e. Hrudayalaya: Temple of heart 18 Dr. Shetty’s letter to the lead case writer dated 17 May 2007

HISTORY

Narayana Health was founded in Bangalore, India in 2000 by Dr. Devi Prasad Shetty, acardiac surgeon.
The hospital was originally called Narayana Hrudayalaya and started with just 280 beds. The mission of
the hospital was to provide high-quality, affordable cardiac care to everyone, regardless of their ability
to pay.

Over the years, Narayana Health has grown rapidly and now has a network of 26 hospitals and 6,900
beds across 16 cities in India. The hospital also has an international subsidiary in the Cayman Islands.
Narayana Health offers medical care in over 30 medical specialties and three of its hospitals – Narayana
Institute of Cardiac Sciences, Bangalore, and HealthCity Cayman Islands – are JCI (Joint Commission
International) accredited.

Narayana Health is known for its innovative approach to healthcare delivery. The hospital has pioneered
several cost-saving measures, such as using telemedicine and reusing medical devices. Narayana Health
has also been praised for its focus on patient satisfaction. The hospital has a patient satisfaction rate of
over 90%

Dr. Devi Prasad Shetty is the Chairman and Executive Director of Narayana Health. He is a recipient of
the Padma Bhushan, India's third-highest civilian award.

Here are some of the milestones in the history of Narayana Health in Bangalore:2000: Narayana
Hrudayalaya is founded in Bangalore with 280 beds.

6
2004: The hospital performs its 10,000th heart surgery.

2007: Narayana Hrudayalaya becomes the first hospital in India to be accredited by the Joint
Commission International (JCI).

2010: The hospital opens its first international subsidiary in the Cayman Islands.

2013: Narayana Hrudayalaya officially changes its name to Narayana Health.

2016: The hospital performs its 50,000th heart surgery.

2019: Narayana Health becomes the second largest hospital network in India (based on operational bed
count).

Narayana Health is a leading provider of healthcare in India and is known for its high- quality, affordable
care. The hospital has played a major role in making cardiac care accessible to millions of people in India.

PROMOTERS

Dr. Devi Prasad Shetty

7
The promoters of NH Hospital Bangalore are Dr. Devi Shetty and his family. Dr. Shetty is a cardiac
surgeon who founded Narayana Health in 2000 with the mission of providing high- quality, affordable
healthcare to the masses. He is also the chairman and executive director of the group.

The other promoters of NH Hospital Bangalore are:

Mr. Viren Prasad Shetty, Executive Vice Chairman

Mr. Aravind Shetty, Managing Director

Mr. Krishna Shetty, Director

Mr. Ramesh Shetty, Director

Mr. Mahesh Shetty, Director

The Shetty family is committed to providing high-quality healthcare to all, regardless of their ability to
pay. They have invested heavily in Narayana Health, and they continue to work hard to make it one of
the leading healthcare providers in India

1.2 NATURE OF BUSINESS

The nature of business in NH Hospital Bangalore is that of a for-profit hospital. This means that the
hospital is owned and operated by a private entity, and its primary goal is to make a profit. However, NH
Hospital Bangalore also has a strong commitment to providing high- quality, affordable healthcare. The
hospital achieves this by using a number of strategies, including:

• Investing in state-of-the-art medical equipment and technology.

• Recruiting and training a team of highly skilled medical professionals.

• Implementing a number of patient-friendly initiatives, such as the use of single rooms and

family beds.

• Offering a variety of financial assistance programs to make healthcare affordable to

everyone.

8
NH Hospital Bangalore is one of the leading healthcare providers in India. The hospital has a strong
reputation for quality care, and it is a popular choice for patients from all over the country.

Narayana Health has its presence across major Indian cities Bangalore, Delhi, Gurugram, Kolkata,
Ahmedabad, Raipur, Jaipur, Mumbai, Mysore etc. with an international subsidiary in the Cayman Island
The facilities offer medical care in over 30 medical specialities and three of its hospitals – Narayana
Institute of Cardiac Sciences, Bangalore,and Health City Cayman Islands – are JCI (Joint Commission
International) accredited.

9
1.3 VISION AND MISSION
VISION

Quality, Compassion and Affordability

MISSION

Our mission is to deliver high quality, affordable healthcare services to the broader population in India.
Our core values are represented by the acronym "iCare", which encompasses innovation and efficiency,
compassionate care, accountability, respect for all, and excellence as a culture. At the same time, we
seek to generate a strong financial performance and deliver long-term value to our shareholders through
the execution of our business strategy.

1.4 POSITION IN THE INDUSTRY –INDUSTRY ANALYSIS

SWOT ANALYSIS

SWOT Stands for strength weakness opportunities and treats which is analytical technique used for
assessing your business in the four aspects SWOT analysis is simple to analysis and determine what is
the best for the company at present as well as to formulate a successful strategy for the future.
Accordingly, the SWOT analysis of

Narayana Hrudayalaya is carried out

FIG: 1 Swot Analysis

10
 STRENGTHS

Strengths are the firm's capabilities and resources that it can use to design, develop, and sustain
competitive advantage in the marketplace

• First mover advantage in the increasingly crowded market place. The new products are rapidly
increasing Narayana Hrudayalaya market share in the Healthcare Facilities industry.

• Talent management at Narayana Hrudayalaya and skill development of the employees - Human
resources are integral to the success of Narayana Hrudayalaya in Healthcare Facilities industry.

• Success of new product mix - Narayana Hrudayalaya provides exhaustive product mix options to
its customers. It helps the company in catering to various customers segments in the Healthcare
Facilities industry.

• Market Leadership Position - Narayana Hrudayalaya has a strong market leadership position in
the Healthcare Facilities industry. It has helped the company to rapidly scale new products successes.

• Wide geographic presence - Narayana Hrudayalaya has extensive dealer network and associates’
network that not only help in delivering efficient services to the customers but also help in managing
competitive challenges in Healthcare Facilities industry.

• Strong brand recognition - Narayana Hrudayalaya products have strong brand recognition in the
Healthcare Facilities industry. This has enabled the company to charge a premium compare to its
competitors in Healthcare Facilities industry.

WEAKNESSES

Weaknesses of Narayana Hrudayalaya can either be absence of strengths or resources of

capabilitiesthat are required but at present the organization doesn't have. Decision makers have to
be certain if the weakness is present because of lack of strategic planning or as a result of strategic
choice.

11
• Extra cost of building new supply chain and logistics network - Internet and Artificial
Intelligence has significantly altered the business model in the Healthcare industry and given the
decreasingsignificance of the dealer network Narayana Hrudayalaya has to build a new robust supply
chain network. That can be extremely expensive.

• Low investments into Narayana Hrudayalaya's customer-oriented services - This can lead to
competitors gaining advantage in near future. Narayana Hrudayalaya needs to increase investment
into research and development especially in customer services-oriented applications.

• High turnover of employees at the lower levels is also a concern for the Narayana Hrudayalaya . It
can lead to higher salaries to maintain the talent within the firm.

• Loyalty among suppliers is low - Given the history of Narayana Hrudayalaya coming up with new
innovations to drive down prices in the supply chain.

• Declining market share of Narayana Hrudayalaya with increasing revenues - the Healthcare
Facilities industry is growing faster than the company. In such a scenario Narayana Hrudayalaya has
to carefully analyze the various trends within the Healthcare sector and figure out what it needs to
do to drive future growth.

• Declining per unit revenue for Narayana Hrudayalaya - competitiveness in the Healthcare
Facilities industry is putting downward pressure on the profitability. A starting guide to manage this
situation for company name is – objectively assessing the present value propositions of the various
products.

OPPORTUNITIES

Opportunities are potential areas where the firm chan identify potential for - growth, profits, and
marketshare.

• Trend of customers migrating to higher end products - It represents great opportunity for
Narayana Hrudayalaya, as the firm has strong brand recognition in the premium segment, customers
have experience with excellent customer services provided by Narayana Hrudayalaya brands in

12
 the lower segment. It can be a win-win for the company and provides an opportunity to increase the
profitability.

• Accelerated technological innovations and advances are improving industrial productivity,

allowing suppliers to manufacture vast array of products and services. This can help Narayana
Hrudayalaya to significantly venture into adjacent products.

• Increasing customer base in lower segments - As customers have to migrate from un-organized
operators in the Healthcare industry to licensed players. It will provide Narayana Hrudayalaya an
opportunity to penetrate entry level market with a no-frill offering.

• Rapid Expansion of Economy As the US economy is improving faster than any other developed
economy, it will provide Narayana Hrudayalaya an opportunity to expand into the US market.
Narayana Hrudayalaya already have know-how to operate into the competitive US market.

• Local Collaboration - Tie-up with local players can also provide opportunities of growth for the
Narayana Hrudayalaya in international markets. The local players have local expertise while
Narayana Hrudayalaya can bring global processes and execution expertise on table.

• Lowering of the cost of new product launches through third party retail partners and dedicated
social network. Narayana Hrudayalaya can use the emerging trend to start small before scaling up
after initial success of a new product.

THREATS

Threats are factors that can be potential dangers to the firm's business models because of changes in
macro-economic factors and changing consumer perceptions. Threats can be managed but not
controlled.

• Competitors catching up with the product development - Even though at present the Narayana
Hrudayalaya is still leader in product innovation in the Healthcare Facilities segment. It is facing
stiffchallenges from international and local competitors.
13
• Shortage of skilled human resources - Given the high turnover of employees and increasing
dependence on innovative solution, companyname can face skilled human resources challenges
in thenear future.

• Trade Relation between US and China can affect Narayana Hrudayalaya growth plans - This
can lead to full scale trade war which can hamper the potential of Narayana Hrudayalaya to
expand operations in China.

• Distrust of institutions and increasing threat of legal actions for Narayana Hrudayalaya - As the
WTO regulations and laws are difficult to enforce in various markets. Legal procedures have
becomeexpensive and long drawn process. It can lead to less investment into emerging markets
by NarayanaHrudayalaya thus resulting in slower growth.

• Growing technological expertise of local players in the export market - One of the biggest threat
of tie-up with the local players in the export market for Narayana Hrudayalaya is threat of losing
IPR. Theintellectual property rights framework is not very strong in emerging markets especially in
China.

• Saturation in urban market and stagnation in the rural markets - For Narayana Hrudayalaya
thistrend is an ongoing challenge in the Healthcare Facilities segment. One of the reasons is that
the adoption of products is slow in rural market. Secondly it is more costly for Narayana
Hrudayalaya to serve the rural customers than urban customers given the vast distances and lack of
infrastructure.

• Objectives of Doing SWOT analysis at Narayana Hrudayalaya for Healthcare Facilities

Segment SWOT analysis is one of the most widely used tools for strategic analysis. According to
research doneby Harvard Business School – more than 75% of the decision makers in strategy
department had usedSWOT analysis for the purpose of strategic analysis. Strategists at Narayana
Hrudayalaya are

14
 Using SWOT for Strategic Planning at Narayana Hrudayalaya

Over the years the nature of the strategic planning has changed in the Healthcare Facilities. decision
makers utilize SWOT not only for short term planning but also for long term strategic planning. It will
provide the decision makers with a better understanding of market, organization, and competitors.

Using SWOT for Performance Improvements

In the short-term SWOT is an effective tool to improve business processes, part of business, or both
together. SWOT helps Narayana Hrudayalaya managers to identify areas of weakness in operations in
the organization. Managing and eliminating these weaknesses can drive future growth of Narayana
Hrudayalaya.

Using SWOT analysis for Venture Feasibility, New Project Viability & New Product Launch
Project management and feasibility analysis have become more specialized. SWOT analysis can still
help decision makers at Narayana Hrudayalaya to work out the pros and cons of new project, initial
viability and long-term scope keeping in the competitors’ strategy and macro environmentdevelopment.

Using SWOT to Thwart Competitive Challenges

Often decision makers neglect trends in macro environment because of the narrow focus on theindustry.
It can happen to Narayana Hrudayalaya in the Healthcare at the present moment. To manage these
competitive challenges and macro environment trends decision makers at Narayana Hrudayalaya can use
SWOT to pinpoint specific threats and allocate requisite resources to deal with those threats.

Using SWOT Analysis to Set Corporate Goals & Key Objectives

The easiest objective for which SWOT analysis can be used by Narayana Hrudayalaya is for setting
strategic goals, defining key objective areas and desired results. This can lead to a time based SWOT
analysis exercise where Narayana Hrudayalaya leaders conduct SWOT at a fixed interval and assess what
it needs to tinker to achieve the stated goals.

15
Steps to conduct SWOT analysis for Narayana Hrudayalaya for the Healthcare Sector

• Clearly defining the objectives of the SWOT analysis. Managers at Narayana Hrudayalaya in
Healthcare Facilities industry should define the appropriate scope for the analysis. If the scope
is too broad then SWOT analysis won’t able to highlight internal factors and if the scope is kept
too narrow then managers can miss the macro environment opportunities and threats.
• Try to substantiate the strengths, weaknesses as objectively as possible in terms of what the
Narayana Hrudayalaya does, how it does it, and where are there scope of improvements.

• Managers at Narayana Hrudayalaya can also use SWOT analysis to understand how key strengths
can be extended either to adjacent areas or new industries all together.
• Analyzing the macro trends from not only Healthcare industry perspective but from a more
holistic perspective. It will provide better clues regarding where customers are going and what
trends Narayana Hrudayalaya can leverage

1.5 PRODUCTS AND SERVICES OF COMPANY

Narayana Health, a leading healthcare provider headquartered in India, offers a wide range of medical
services and products designed to meet the diverse healthcare needs of patients across the country. With
a commitment to high-quality, affordable healthcare, Narayana Health operates a network of hospitals
and healthcare facilities that provide comprehensive medical care, innovative treatments, and
compassionate services

In India and many other countries — including the United States — many people lack affordable access
to tertiary care. U.S. payers and providers could learn from Narayana Health’s approach to substantially
reducing costs without sacrificing quality.

Narayana Health clinicians deliver treatment outcomes on par with those in the United States, but at a
fraction of the cost, thus greatly expanding access to high-quality care.

Narayana Health, one of the largest chains of multispecialty hospitals in India, relies on a highly
efficient delivery system and innovative technology to expand access to high-quality, affordable care.

16
• Cardiac Care:
Narayana Health is renowned for its expertise in cardiac care. It offers a full spectrum of services,
including heart surgeries, angioplasty, and cardiac rehabilitation

• Oncology Services:
The hospital provides advanced cancer care, including surgical oncology, medicaloncology,
radiation therapy, and support services for cancer patients.

• Orthopedics and Joint Replacement:

Narayana Health specializes in orthopedic treatments and joint replacements, helpingpatients
regain mobility and improve their quality of life.

• Neurology and Neurosurgery:

The hospital offers comprehensive neurology and neurosurgery services for the treatment of
neurological disorders and brain-related conditions.

• Gastroenterology:
Narayana Health provides advanced gastroenterology services, including endoscopy, liver t
transplant and treatment for gastrointestinal diseases.

Specialized Centers:

• Pediatrics and Pediatric Surgery:

A dedicated pediatric department offers a wide range of services for children, including
pediatric surgeries and specialized care for pediatric diseases.

• Nephrology and Urology:

Narayana Health houses state-of-the-art nephrology and urology centers for the diagnosis and
treatment of kidney and urinary tract conditions.

17
• Organ Transplants:
The hospital is a pioneer in organ transplant surgeries, including heart, kidney, liver, and bone
marrow transplants.

• Maternity and Women's Health:

Comprehensive maternity and women's health services are available, including prenatal
care,birthing facilities, and gynecological care.

Supporting Services:

• Diagnostic Services
Narayana Health offers a wide range of diagnostic services, including radiology,
pathology,and advanced imaging technologies.

• Rehabilitation and Physiotherapy

Rehabilitation and physiotherapy services aid patients in their recovery process and improve
theiroverall well-being.

• Telemedicine and E-Consultation

The hospital provides telemedicine services, enabling patients to consult with
specialistsremotely.

• Emergency and Trauma Care:

NH Hospital has a well-equipped emergency department to handle medical emergencies
andtrauma cases.

18
NH Hospital offers comprehensive health checkup packages to assess and monitor overall
health and detect potential health issues.

Dental Care:

Dental services are available for routine checkups, oral surgeries, and dental treatments.
Narayana Health is dedicated to providing exceptional medical care across a broad spectrum
of specialties, making healthcare accessible and affordable for all. With a commitment to
excellence, innovation, and patient-centric care, Narayana Health continues to be a trusted
healthcare partner for individuals and families across India and beyond

1.6 FINANCIAL PERFORMANCE OF NH HOSPITAL

This financial statement provides a comprehensive overview of the financial performance and
position of NH Hospital for the 3years. It serves as a critical tool for stakeholders, including
the hospital's board of directors, management, investors, creditors, regulatoryagencies, and the
broader community, to assess the hospital's financial health

19
20
INTERPRETATION

The balance sheet of Narayana Hrudayalaya provides a snapshot of the company's financial
position as of March 2023, along with comparisons to the previous two years (March 2022
and March 2021). Let's make some overall interpretations based on the provided information:

Equities and Liabilities

1. Shareholder's Funds The equity share capital remains constant at Rs 204.36 Cr over the years,
indicating no change in the number of shares issued. However, the reserves and surplus have increased
from Rs 885.28 Cr in March 2021 to Rs. 1,263.75 Cr in March 2023, suggesting that the company has
retained more earnings.

2. Non-Current Liabilities The long-term borrowings have increased from Rs 322.66 Cr

in March 2021 to Rs 459.38 Cr in March 2023, indicating an increase in long-term debt.
Deferred tax liabilities and other long-term liabilities have also increased.

3. Current Liabilities: Short-term borrowings, trade payables, and other current liabilitieshave
increased over the years, suggesting that the company may have increased its short-term debt
and accounts payable. This could be due to increased working capita

21
requirements.

Assets
• Non-Current Assets: The tangible assets (property, plant, and equipment) have increased
from Rs. 1,045.86 Cr in March 2021 to Rs. 1,187.77 Cr in March 2023. This indicates
investment in fixed assets. Intangible assets have also increased significantly.

• Non-Current Investment Non-current investments have remained relatively stable over the
years

• Current Assets: Cash and cash equivalents have seen a significant increase, indicating that
the company holds more cash reserves. Trade receivables and inventories have also
increased, which might indicate higher sales and increased production.

1.7 OBJECTIVES OF INTERNSHIP

• Gain Practical real-world Experience in various HR functions including recruitment

employee relation Training and Development HR Administration

• To Develop Strong Communication skills by interacting with employees’ candidates and

HR Team members

• To understand and become familiar with the key process and procedure within the HR
such as recruitment how selection process are happening in HR Department what are the
documents are they submitting in joining time how interviews are taken in HR
Department

• To participate all HR recruitment process like sourcing, selection process ,how to prepare
the nursing question papers

• To Develop Professionalism ethics and a strong work ethic while adhering HR’s code of
conduct and maintaining the confidentiality of sensitive HR information

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 CHAPTER 2

POLICIES AND ORGANIZATIONAL STRUCTURE OF THE

COMPANY

23
2.1 DEPARMENTS AND FUNCTIONS OF EACH DEPARTMENT

The departments in the hospital are divided in to two clinical and non-clinical administration
Clinical administration includes
• Microbiology
• Radiology
• Clinical Nutrients and dietic
• Pediatric Development
• Speech and swallow rehabilitation
• Medical labs

Non clinical departments include:

HR DEPARTMENT
The main function of HR department is talent acquisition, payroll processing, attendance
management of employees, leave management, MIS report updating. The job seekers haveto
upload there resume in the aster website. During the recruitment process the recruiters of the
hr. department will select the resumes of the suitable candidates and call them for the
interviews. There are three rounds of interviews conducted by head of the concern department
HR manager, and HR executive. Nurses have written exams before the interviews. When
an employee leaves the organization there is an exit questioner to know the reason for resigning
from the job. When a new employee joins the organization, he is employed as a trainee for a
period of on year with stipend. Once the training period is over, he is given an opportunity to
work for next 6 months, i.e., probation period. during this period the employee’s performance
is evaluated, if he is suitable for the job after six months he is made as a permanent employee
of the organization. Competency mapping is done once in a year inorder to understand the
employee development in skills, knowledge and attitude. Based onthe performance appraisal
which is conducted every year compensation and other payments

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are revised

MARKETING DEPARTMENT

Marketing is the process of planning and executing the conception, pricing, promotion, and
distribution (4Ps) of ideas, goods and services to create exchanges (with customers) that satisfy
individual and organizational objectives. Marketing plays an important and pervasive role in
the healthcare marketplace. Till 1980, the concept was alien to healthcare. Today, one can
witness a great deal of marketing taking place in all HealthCare organizations. It is now very
common to see that virtually every hospital place ad in newspapers and magazines to tout its
facilities and services. Hospital salaried physicians give talk shows in TVs, hold camps, deliver
popular health related lectures. Marketing takes place when at least one party to a potential.

The marketing department exhibits the marketing activities in two different channels – external
and internal channels. The external marketing channels is making the public aware or even
makingthe patients aware of all the treatments that they can avail from the hospital. These news
reaches them mainly through online applications such as Facebookpage, Instagram page,
YouTube channels and LinkedIn pages. There are also different healthcare magazines that
advertise about the services that are provides. On considering the internal marketing aspects,
these are done so asto make the employees well aware about the infrastructure and all the
possible services thatthe organization provides so that they, their family are aware as well as
they can pass the information to others
In conclusion, the marketing department within a hospital plays a pivotal role in promoting
healthcare services, fostering community engagement, and ensuring the hospital's growth and
success. Through strategic campaigns, patient outreach initiatives, and effective
communication, the marketing department not only raises awareness about the hospital's
offerings but also cultivates trust and credibility within the community. In an era of increasing
competition and evolving patient preferences, a well-functioning marketing department is
essential for ensuring that healthcare institutions can effectively meet the needsof their patients
and maintain a strong presence in the healthcare industry.

25
FINANCE DEPARTMENT
The Finance department is responsible for the overall finance of the hospital and is accountable
for the accuracy of all financial accounting transactions. Financial operations include functions
of Accounts receivable, Accounts payable, supply chain management & cash management.
The main role is to underpin the financial accounting processes and payment of vendor
invoices and proactively manage the timely billing and collection of hospital income. it plays
a pivotal role in revenue cycle management, diligently handling patient billing, insurance
claims, and reimbursement processes to maximize revenue streams.Cost control strategies are
implemented to enhance operational efficiency without compromising patient care quality,
while financial analyses provide valuable insights for strategic decision-making. Ensuring
compliance with financial regulations and healthcare laws, the finance department prepares for
audits, maintains accurate financial records, and integrates advanced technologies for
streamlined financial operations.

IT DEPARTMENT

The information technology department at hospital provides an array of services that support
enterprise and departmental computer system for hospital and its affiliated clinics. IT
department allows healthcare providers to collect, store, retrieve and transfer information
electronically. Akhil ERP is the Hospital Information System used in hospital. The main
internet service providers of the hospital are TATA and BSNL. Different areas that comes
under the functioning of the IT departments are human resource management software, que
management, online ticketing tool, wheel chair management system, HIS system, CCTVS,
multidisciplinary team meeting disaster recovery site. Data center privilege is given only for
the IT staff.

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BUSINESS DEVELOPMENT DEPARTMENT

Business development department is responsible for the development of the organization and
create long term value for organization from customers, markets and relationships. This
department carries out the marketing activities of the organization. Different methods
incorporated for the promotional activities are advertisements, social media marketing, and
Webpages.
Referral marketing is one of the marketing methods adopted where in the doctors from other
hospitals and clinics refer their patients to NarayanaMedical camps are conducted in rural areas
for the well being of the citizens, these camps conducted as a part of Reactivities.
There is a separate wing for the international promotional activities. The doctors from
Narayana medcity visit the clinics abroad and refer patients. All business developmentofficers
have a target.

BILLING

It is process of providing an invoice for the customers for the healthcare service rendered,
different types of bills offered by hospital are self-pay bills, international bills and international
insurance. Every floor in the hospital has a billing employee in order to update the activity card
and keep a track on patient’s financial activities. Cash counters are available in certain floors
for the convenience of the patients for the bill settlement.

STORES

Store manager is responsible for maintaining the store in order to ensure hospital staff has
access to necessary supplies. Different types of stores are main store, OT store, Cathlab store,
lab store. Types of stocks maintained in store are engineering consumables, medical
consumables, housekeeping, printing and stationery. The items in the stores are placed in
different racks for easily locating. Main responsibilities of the store function are to provide
store service economically. The main functions are

27
identification, receipt, inspection, storage, stock control, issue and dispatch, stock records,
stores accounting, stock taking. When a department requires an item from the store, they
need to send a purchase request through the HIS system. Once this request is being received
the concern person in the store has to follow up the request and issue the required goods.

PURCHASE DEPARTMENT

The Purchase Department in the healthcare sector is responsible for procuring thenecessary
supplies, equipment, and services to support the delivery of high-quality patient care. This
department plays a crucial role in ensuring the availability of essential resources while
maintaining cost-effectiveness and adhering to regulatory requirements. With a focus on
efficient procurement processes and vendor management, the Purchase Department
collaborates with healthcare providers, administrators, and suppliers to meet the
organization's procurement needs. Their responsibilities include sourcing, evaluating
suppliers, negotiating

contracts, monitoring inventory levels, and maintaining a reliable supply chain. By

effectively managing the procurement process, the Purchase Department contributes to the
smooth operation of the healthcare organization, enabling healthcare providers to deliver
the best possible care to patients while optimizing costs and ensuring the availability of
necessary resources.

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2.2 ORGANISATIONAL CHART OF NARAYANA HEALTH

Fig 2.2 Organizational chart of NH hospital

2.3 KEY PERSONNEL

• Mr.Devi Prasad Shetty chairman and Executive Director

• Mr. Viran Prasad Shetty Executive vice chairman

• Mr. Emmanuel Rupert Managing Director and group CEO

• Mr. Aravind Shetty Managing Director

• Mr. Krishna Shetty Director

• Mr. Ramesh Shetty, Director

29
 CHAPTER 3

DESCRIPITION OF INTERN RESPONSIBILITIES

30
3.1 DUTIES AND RESPONSIBILITY ASSINGNED TOINTERN

(JOB DESCRIPTION)

• Master data work: when a new employees join in the organization after enter allthe details
of new employee in nest portal for checker and making the employee code
• Appointment and offer letter Making:The new joiners appointment letter and offer letter
preparation
• New joiners id card preparation: The new joining employee photo should scanned and
make one month temporary id card
• Nursing question paper preparation : The nursing question paper already they prepared we
have to take print on question papers for is any came for nursing interview after that I have
correct the answers also for scheduling the interview
• Old employee file verification in recruitment section: old joining employee in the
organization we have to check the all documents are there if any document is missing
• Attended phone calls regarding interview
• Enter the attendance details through Excel

3.2 RESOURCES USED/ ALLOTTED WHILE UNDERGOING

INTERNSHIP

Key resources are the essential elements that were utilized to gather information
duringtheinternship. The major key resources include:

Organizational Resources: These refer to the resources available within the organization. It
includes office space, library resources and company databases.

31
Training and Development Programs: The access to training and development programs
or workshops helped to enhance skills and knowledge and thus gain valuable experience in
the field.

Colleagues and Networking: Interacting with colleagues and building professional networks
has been a valuable resource. Collaborating with team members, seeking advice from
experienced colleagues helped to gain countable knowledge and information.

Software – A handful of information could be obtained from the software named Nest portal
specially designed for Narayana Hrudayalaya. The method of entering all the details of while
each employee joining the organization to their resignation is updated in the system.

REPORTING DEPATMENT AND AUTHORITIES

Department: Human Resources

Position Held: HR Intern

Reporting Staff: Mr.Bibin Sunny

HR Executive
Address : Narayana Hrudayalaya Hospital, (NH-Narayana Health City,
Bangalore) #258/A, Bommasandra Industrial Area, Anekal Taluk, Bangalore,
Karnataka

3.3 INFORMATION ABOUT REPORTING DEPARTMENTAND

AUTHORITIES

The internship at Narayana Hospital started on 12th June 2023 and ended on 5thAugust
2023. The summer internship is a good way to learn more about how a

32
 business operates and to become thoroughly familiar with all the considerations
that should be made while working there. The goals, tasks, and responsibilities
were assigned during the two months of the internship. There were various
advantages of the internship and its overall impact on both professional and
personal growth.
My two-month internship was a once-in-a-lifetime opportunity because it gave
me an insight into how a business works, also taught me how to take on
responsibilities and finish them on schedule, and allowed me to learn from the
employees. The report that is written goes into detail about the various duties I
had at NH.
I had a variety of duties while employed at Narayana Hospital in the HR
department, including data entry, maintaining database, managing interview
candidates, coordination with various departments and JD preparation. The
experience taught me a lot about how an HR department in a hospital operates.
Overall, the internship was a great way to learn how to handle responsibilities
and work in a company.

3.4 BRIEF INFORMATION ABOUT THE INTERNSHIP

The HR internship in the recruitment area at Narayana Health in Bangalore is designed to
provide students or recent graduates with hands-on experience in the dynamic field of human
resources, specifically focusing on recruitment processes within the healthcare sector. Gain
experience in scheduling and coordinating interviews with candidates and interview panels.
Possibly participate in initial screening interviews. Assist in creating and posting job
openings on various platforms. Engage in the initial stages of candidate sourcing.

33
 CHAPTER 4
CONTRIBUTION TO THE COMPANY BY THE INTERN

34
4.1 TASK ACCOMPLISHMENT

During my internship at Narayana Hrudayalaya, I was fortunate to engage in a wide range

of tasks that allowed me to gain valuable insights into the field of human resources and
recruitment. These responsibilities encompassed various aspects of the recruitment
process, each contributing to the overall success of the department. In this context, I would
like to highlight my accomplishments in data entry, resume screening, candidate
assistance, and job description (JD) preparation, all of which I will elaborate on in the
subsequent paragraphs. These experiences not only enriched my understanding of
recruitment practices but also provided me with a holistic view of how HR operations play
a pivotal role in shaping an organization's workforce.

• Data Entry: My main task was to enter information regarding candidates who
came for interviews. The information included their name, applied post,
previous company they
worked, designation, contact details and whether they were selected,
shortlisted, on – hold or rejected.
• Screening Resumes: I had screen resumes before they were sent for
interviews. Some of the criterias for screening includes educational
qualification and years of experience.
• Assisting Candidates: I was also given the task of assisting candidates to their
respective departments for their interviews and also had to collect their
interview evaluation sheets after the interview for further evaluation. Further
evaluation was done after interviews as the selected and shortlisted candidates
were asked to stay back while the ‘on hold’ and ‘rejected’ candidates were
asked to leave.
• JD Preparation: Towards the end of the internship, I had assisted the HR
Recruiter in the preparation of JD.

• Sourcing and calling Candidates: During my internship, one of my key

responsibilities was candidate sourcing through the Naukri job portal. I would
proactively identify potential candidates and reach out to them via phone to
inform them about the available job openings within the hospital. This
involved explaining the job requirements.

35
 • Master data work: when a new employees join in the organization after enter
all the details of new employee in nest portal for checker and making the
employee

• Appointment and offer letter Making: The new joiners appointment letter
and offer letter preparation
• New joiners’ id card preparation: The new joining employee photo should
scanned and make one month temporary id card
• Nursing question paper preparation: The nursing question paper already
they prepared we have to take print on question papers for is any came for
nursing interview after that I have correct the answers also for scheduling the
interview
• Old employee file verification in recruitment section: old joining
employee in the organization we have to check the all documents are there
if any document is missing I have to inform them and put in correct place

In conclusion, the tasks outlined above represent critical aspects of our recruitment and
onboarding processes. The preparation of temporary ID cards for new joiners ensures a
smooth transition into our organization, while the meticulous preparation and correction
of nursing question papers facilitate efficient and fair interviews. Additionally, the
verification of old employee files in the recruitment section underscores our commitment
to maintaining comprehensive and accurate records. These efforts collectively contribute
to the integrity of our hiring processes and the overall success of our organization. Through
these tasks, we demonstrate our dedication to both newcomers and long-standing
employees, ensuring compliance and order within our recruitment process

36
4.1 NEW IDEAS AND CONCEPTS SUGGESTED BY THE INTERN AS
PART OF THE INTERNSHIP
During the internship period I suggested Patient Experience Enhancement Implement
technology solutions to improve the overall patient experience, such as a mobile app for
appointment scheduling, virtual consultations, or a feedback system. expand telemedicine
services to reach a broader patient population, especially in remote areas. Develop
educational programs for patients to promote preventive healthcare and lifestyle
management. Implement data analytics tools to analyze patient data for personalized and
proactive healthcare. Introduce initiatives to support the well-being of healthcare
professionals, such as mental health resources, stress management programs, or flexible
work schedules. Establish community health programs, such as health camps, awareness
campaigns, and partnerships with local organizations

37
 CHAPTER 5

KEY LEARNING AND TAKEWAYS FROM THE INTERN

38
5.1 OVERALL KNOWLEDGE GAINED FROM THE INTERNSHIP

As it prepared the intern for the future, this training turned out to be quite helpful for me.
It enhanced their practical knowledge and properly prepared them with all the information
and techniques. I gained the ability to interact with others and manage my level of patience,
which is a crucial component in the recipe for success in life. I dealt with a varietyof people
and developed my ability to adapt to various situations. The training was very helpful in
learning about the numerous responsibilities of the HR department, including managing
Recruitment areas activity in oganisation. It helped me improve my inborn traits, like
confidence, leadership, and teamwork. I also developed strong communication skills and
traitsto work in many environments.

• Recruitment and Selection: You likely learned the intricacies of the recruitmentprocess,
from posting job vacancies to conducting interviews, background checks, and making
hiring decisions.
• HR Policies and Procedures: Understanding and implementing HR policies and
procedures to ensure fairness, consistency, and compliance within the organization.
• Employee Relations: Managing employee relations, including conflict resolution,
employee grievances, and maintaining a positive work environment

5.2 ANALYSIS OF ACHIVEMENTS OBJECIVES

The primary objective of the internship is to gain knowledge and also to get exposure in a
company. Working as intern in Narayana Hospital, the intern was able to know how the
Company works.
The next objective is to get a pragmatic insight into the working of real organizations and
gain deeper understanding of the HR Department. The intern was able to understand the
the HR Department working and the various tasks

39
involved in the recruitment area
Participating in all HR recruitment processes, from sourcing candidates to preparing
question papers, offers a hands-on experience that can be immensely valuable. It not only
provides insights into the operational side of HR but also helps interns understand the
complexities involved in the hiring process.
Lastly, the focus on developing professionalism, ethics, and a strong work ethic while
adhering to HR's code of conduct and maintaining confidentiality underscores the
importance of integrity and ethical behavior in HR roles. HR professionals often deal with
sensitive information, and upholding strict ethical standards is non-negotiable.
In summary, these objectives collectively create a well-rounded internship experience that
prepares individuals for a career in HR. They encompass practical skills, knowledge, and soft
skills, emphasizing the multifaceted nature of HR roles and the importance of ethical
conduct in the profession.

5.3 PROBLEMS ENCOUNTERED DURING INTERNSHIP

• During the initial two weeks of my internship in the HR department, a significant

portion of my responsibilities was dedicated only to data entry and record maintenance.
• I was concurrently assigned multiple tasks, which posed a challenge in effectively
managing and completing them within the allotted time frames.
• I encountered communication challenges primarily related to language differences. In
some instances, candidates and employees had limited proficiency in English, which
posed a need for effective communication strategy to ensure everyone's needs and
concerns were understood and addressed appropriately.
• During internship period July month there JCI Audit that time long hours have to work
too much work load there file verification of past 3 years check all files and if any missing
in the document have to report them Sunday also have to work long hour

40
 CHAPTER 6
CONCLUSION AND SUMMARY

41
 CONCLUSION

One of the requirements for the MBA degree is an internship, which helps to breakup the
monotony of the curriculum, gives me the opportunity to gain real-world experience
before I graduate, and gives me a competitive edge when I apply for particular jobs after
earning my MBA. However, the internship was a useful experience that allowed me to
learn new things, improve my confidence, develop new skills, and meet a lot of new
people.

HR internship experience within the recruitment department at NH Hospital has been a

transformative and enlightening journey. This opportunity has afforded mea wealth of
invaluable learning experiences that have not only deepened my understanding of human
resources but have also equipped me with essential skills crucial for a successful HR
career. Through hands-on exposure, I've honed various practical skills, from meticulous
data management to precise document verification, and even the intricacies of interview
scheduling. This internship has been a bridge between academic knowledge and real-
world application, enhancing my competence in the fundamental aspects of HR. It has
instilled in me the significance of attention to detail, clear and effective communication,
and adaptability – all of which are integral in HR roles. As I move forward in my career,
I carry with me the knowledge and confidence cultivated during this internship, fully
prepared to contribute meaningfully to HR operations and organizational success.

In essence, my HR internship at NH Hospital's recruitment department has been a

transformative and enlightening chapter in my career journey. It has provided me with
a holistic understanding of HR processes, honed my practical skills, and instilled in me
the passion and confidence needed to excel in the field. As I move forward, I am excited
to apply these lessons and experiences to make a meaningful impact on both the HR
profession and the organizations I serve.

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REFERENCES

Websites:
• Narayana Health. (n.d.). Narayana Health.
https://www.narayanahealth.org/hospitals/bangalore/narayana-institute-cardiac-
sciences-bommasandra

• Narayana Health. (2020, June 29). Narayana Health.

https://www.narayanahealth.org/about-u

• Narayana Hrudayalaya Limited. (2015, September 28). Draft Red Herring

Prospectus.https://www.sebi.gov.in/sebi_data/attachdocs/1443691566767
.pdf

• Yahoo is part of the Yahoo family of brands. (n.d.-a).

https://in.search.yahoo.com/search?fr=mcafee&type=E210IN885G0&p=narayana
+hrudayalaya+bangalore

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