IBM System x3550 M3 Types 4254 and 7944


Problem Determination and Service Guide

IBM System x3550 M3 Types 4254 and 7944


Problem Determination and Service Guide

Note: Before using this information and the product it supports, read the information in Appendix B, “Notices,” on page 307, the IBM
Safety Information and Environmental Notices and User Guide documents on the IBM Documentation CD, and the Warranty
Information document.

The most recent version of this document is available at [Link]

Eighth Edition (October 2011)

© Copyright IBM Corporation 2011.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Contents
Safety . . . . . . . . . . . . . . . . . . . vii. . . . . . . . .
Guidelines for trained service technicians . . . . . . .
viii . . . . . . . .
Inspecting for unsafe conditions . . . . . . . . .
viii . . . . . . . .
Guidelines for servicing electrical equipment . . . . .
viii . . . . . . . .
Safety statements . . . . . . . . . . . . . . . . . . . . . . . . x

Chapter 1. Start here. . . . . . . . . . . . . . . . . . . . . . . 1

Diagnosing a problem . . . . . . . . . . . . . . . . . . . . . . . 1
Undocumented problems . . . . . . . . . . . . . . . . . . . . . 3

Chapter 2. Introduction . . . . . . . . . . . . . . . . . . . . . . 5
Related documentation . . . . . . . . . . . . . . . . . . . . . . 5
Notices and statements in this document . . . . . . . . . . . . . . . . 6
Features and specifications . . . . . . . . . . . . . . . . . . . . . 7
Server controls, LEDs, and power . . . . . . . . . . . . . . . . . . 9
Front view . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Operator information panel . . . . . . . . . . . . . . . . . . . 10
Light path diagnostics panel . . . . . . . . . . . . . . . . . . . 11
Rear view . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Server power features . . . . . . . . . . . . . . . . . . . . . 14
Internal LEDs, connectors, and jumpers. . . . . . . . . . . . . . . . 16
System-board internal connectors . . . . . . . . . . . . . . . . . 16
System-board external connectors . . . . . . . . . . . . . . . . . 17
System-board switches and jumpers . . . . . . . . . . . . . . . . 18
System-board LEDs . . . . . . . . . . . . . . . . . . . . . . 21
System-board optional device connectors . . . . . . . . . . . . . . 22

Chapter 3. Diagnostics . . . . . . . . . . . . . . . . . . . . . 23
Diagnostic tools . . . . . . . . . . . . . . . . . . . . . . . . 23
Event logs . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Viewing event logs from the Setup utility . . . . . . . . . . . . . . 24
Viewing event logs without restarting the server . . . . . . . . . . . . 25
Clearing the error logs . . . . . . . . . . . . . . . . . . . . . 26
POST . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
POST error codes . . . . . . . . . . . . . . . . . . . . . . . 27
System event log . . . . . . . . . . . . . . . . . . . . . . . . 40
Integrated management module (IMM) error messages . . . . . . . . . 40
Checkout procedure . . . . . . . . . . . . . . . . . . . . . . . 99
About the checkout procedure . . . . . . . . . . . . . . . . . . 99
Performing the checkout procedure . . . . . . . . . . . . . . . . 99
Troubleshooting tables . . . . . . . . . . . . . . . . . . . . . 101
DVD drive problems . . . . . . . . . . . . . . . . . . . . . 101
General problems . . . . . . . . . . . . . . . . . . . . . . 102
Hard disk drive problems. . . . . . . . . . . . . . . . . . . . 102
Hypervisor problems . . . . . . . . . . . . . . . . . . . . . 104
Intermittent problems . . . . . . . . . . . . . . . . . . . . . 105
Keyboard, mouse, or pointing-device problems. . . . . . . . . . . . 106
Memory problems . . . . . . . . . . . . . . . . . . . . . . 107
Microprocessor problems. . . . . . . . . . . . . . . . . . . . 109
Monitor and video problems. . . . . . . . . . . . . . . . . . . 110
Optional-device problems . . . . . . . . . . . . . . . . . . . 112
Power problems . . . . . . . . . . . . . . . . . . . . . . . 113
Serial-device problems . . . . . . . . . . . . . . . . . . . . 116

© Copyright IBM Corp. 2011 iii

 ServerGuide problems . . . . . . . . . . . . . . . . . . . . . 117
Software problems . . . . . . . . . . . . . . . . . . . . . . 118
Universal Serial Bus (USB) port problems . . . . . . . . . . . . . 119
Video problems . . . . . . . . . . . . . . . . . . . . . . . 119
Light path diagnostics . . . . . . . . . . . . . . . . . . . . . . 119
Light path diagnostics LEDs . . . . . . . . . . . . . . . . . . 122
Power-supply LEDs. . . . . . . . . . . . . . . . . . . . . . . 129
System pulse LEDs. . . . . . . . . . . . . . . . . . . . . . . 134
Diagnostic programs and messages . . . . . . . . . . . . . . . . 134
Running the diagnostic programs. . . . . . . . . . . . . . . . . 135
Diagnostic text messages . . . . . . . . . . . . . . . . . . . 135
Viewing the test log. . . . . . . . . . . . . . . . . . . . . . 136
Diagnostic messages . . . . . . . . . . . . . . . . . . . . . 136
Recovering the server firmware . . . . . . . . . . . . . . . . . . 170
Automated boot recovery (ABR) . . . . . . . . . . . . . . . . . . 172
Three boot failure . . . . . . . . . . . . . . . . . . . . . . . 172
Solving power problems . . . . . . . . . . . . . . . . . . . . . 172
Solving Ethernet controller problems . . . . . . . . . . . . . . . . 173
Solving undetermined problems . . . . . . . . . . . . . . . . . . 173
Problem determination tips . . . . . . . . . . . . . . . . . . . . 174

Chapter 4. Parts listing, System x3550 M3 Types 4254 and 7944 . . . . . 177
Replaceable server components . . . . . . . . . . . . . . . . . . 177
Consumable parts . . . . . . . . . . . . . . . . . . . . . . 182
Power cords . . . . . . . . . . . . . . . . . . . . . . . . . 184

Chapter 5. Removing and replacing server components . . . . . . . . 187

Installation guidelines . . . . . . . . . . . . . . . . . . . . . . 187
System reliability guidelines . . . . . . . . . . . . . . . . . . . 188
Working inside the server with the power on . . . . . . . . . . . . 189
Handling static-sensitive devices . . . . . . . . . . . . . . . . . 189
Returning a device or component . . . . . . . . . . . . . . . . 190
Internal cable routing and connectors . . . . . . . . . . . . . . . . 190
Removing and replacing consumable parts and Tier 1 CRUs . . . . . . . 195
Removing the cover . . . . . . . . . . . . . . . . . . . . . 195
Installing the cover . . . . . . . . . . . . . . . . . . . . . . 195
Removing the microprocessor 2 air baffle. . . . . . . . . . . . . . 196
Installing the microprocessor 2 air baffle . . . . . . . . . . . . . . 197
Removing the DIMM air baffle . . . . . . . . . . . . . . . . . . 198
Installing the DIMM air baffle . . . . . . . . . . . . . . . . . . 199
Removing an adapter . . . . . . . . . . . . . . . . . . . . . 200
Installing an adapter . . . . . . . . . . . . . . . . . . . . . 201
Removing the SAS/SATA RAID riser-card assembly . . . . . . . . . . 203
Installing the SAS/SATA RAID riser-card assembly . . . . . . . . . . 204
Removing a hot-swap hard disk drive . . . . . . . . . . . . . . . 205
Installing a hot-swap hard disk drive . . . . . . . . . . . . . . . 206
Removing a simple-swap hard disk drive . . . . . . . . . . . . . . 207
Installing a simple-swap hard disk drive . . . . . . . . . . . . . . 208
Removing an optional DVD drive . . . . . . . . . . . . . . . . . 210
Installing an optional DVD drive . . . . . . . . . . . . . . . . . 211
Removing a memory module . . . . . . . . . . . . . . . . . . 215
Installing a memory module . . . . . . . . . . . . . . . . . . . 216
Removing a ServeRAID SAS/SATA controller from the SAS/SATA RAID riser
card . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Installing a ServeRAID SAS/SATA controller on the SAS/SATA RAID riser
card . . . . . . . . . . . . . . . . . . . . . . . . . . 223

iv IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 Removing an optional ServeRAID adapter advanced feature key . . . . . 226
Installing an optional ServeRAID adapter advanced feature key . . . . . 228
Removing a USB embedded hypervisor flash device . . . . . . . . . 229
Installing a USB embedded hypervisor flash device . . . . . . . . . . 230
Removing a hot-swap ac power supply . . . . . . . . . . . . . . 231
Installing a hot-swap ac power supply . . . . . . . . . . . . . . . 233
Removing a hot-swap fan assembly. . . . . . . . . . . . . . . . 235
Installing a hot-swap fan assembly . . . . . . . . . . . . . . . . 237
Removing the virtual media key . . . . . . . . . . . . . . . . . 238
Installing the virtual media key. . . . . . . . . . . . . . . . . . 238
Removing the optional two-port Ethernet adapter . . . . . . . . . . . 239
Installing the optional two-port Ethernet adapter . . . . . . . . . . . 240
Removing a remotely installed RAID adapter battery . . . . . . . . . 242
Installing a RAID adapter battery remotely in the server . . . . . . . . 243
Removing the system battery . . . . . . . . . . . . . . . . . . 246
Installing the system battery . . . . . . . . . . . . . . . . . . 248
Removing and replacing Tier 2 CRUs . . . . . . . . . . . . . . . . 250
Removing the bezel . . . . . . . . . . . . . . . . . . . . . 250
Installing the bezel . . . . . . . . . . . . . . . . . . . . . . 250
Removing an optional optical drive cage . . . . . . . . . . . . . . 251
Installing an optional optical drive cage . . . . . . . . . . . . . . 251
Removing the DVD cable . . . . . . . . . . . . . . . . . . . 252
Installing the DVD cable . . . . . . . . . . . . . . . . . . . . 253
Removing a SAS/SATA 4 Pac HDD option . . . . . . . . . . . . . 255
Installing a SAS/SATA 4 Pac HDD option . . . . . . . . . . . . . . 255
Removing a PCI riser-card assembly . . . . . . . . . . . . . . . 256
Installing a PCI riser-card assembly . . . . . . . . . . . . . . . . 257
Removing the PCI riser-card bracket from the riser card . . . . . . . . 258
Installing the PCI riser-card bracket to the riser card. . . . . . . . . . 258
Removing the hot-swap SAS/SATA hard disk drive backplane . . . . . . 259
Installing the hot-swap SAS/SATA hard disk drive backplane . . . . . . 260
Removing the simple-swap SATA hard disk drive backplate assembly . . . 261
Installing the simple-swap SATA hard disk drive backplate assembly. . . . 262
Removing the operator information panel assembly . . . . . . . . . . 263
Installing the operator information panel assembly . . . . . . . . . . 264
Removing and replacing FRUs . . . . . . . . . . . . . . . . . . 265
Removing the 240 VA safety cover . . . . . . . . . . . . . . . . 265
Installing the 240 VA safety cover . . . . . . . . . . . . . . . . 266
Removing a microprocessor and heat sink . . . . . . . . . . . . . 267
Installing a microprocessor and heat sink . . . . . . . . . . . . . . 269
Removing the heat sink retention module. . . . . . . . . . . . . . 274
Installing a heat sink retention module . . . . . . . . . . . . . . . 275
Removing the system board . . . . . . . . . . . . . . . . . . 275
Installing the system board . . . . . . . . . . . . . . . . . . . 277

Chapter 6. Configuration information and instructions . . . . . . . . 281

Updating the firmware . . . . . . . . . . . . . . . . . . . . . . 281
Configuring the server . . . . . . . . . . . . . . . . . . . . . . 282
Using the ServerGuide Setup and Installation CD. . . . . . . . . . . 283
Using the Setup utility . . . . . . . . . . . . . . . . . . . . . 285
Using the Boot Manager program . . . . . . . . . . . . . . . . 291
Starting the backup server firmware . . . . . . . . . . . . . . . . 291
Using the integrated management module . . . . . . . . . . . . . 291
Using the remote presence capability and blue-screen capture . . . . . . 292
Using the embedded hypervisor . . . . . . . . . . . . . . . . . 294
Enabling the Broadcom Gigabit Ethernet Utility program . . . . . . . . 295

Contents v
 Configuring the Gigabit Ethernet controller . . . . . . . . . . . . . 295
Using the LSI Configuration Utility program . . . . . . . . . . . . . 295
IBM Advanced Settings Utility program. . . . . . . . . . . . . . . . 297
Updating IBM Systems Director . . . . . . . . . . . . . . . . . . 298
Updating the Universal Unique Identifier (UUID) . . . . . . . . . . . . 298
Updating the DMI/SMBIOS data . . . . . . . . . . . . . . . . . . 300

Appendix A. Getting help and technical assistance . . . . . . . . . . 305

Before you call . . . . . . . . . . . . . . . . . . . . . . . . 305
Using the documentation . . . . . . . . . . . . . . . . . . . . . 305
Getting help and information from the World Wide Web . . . . . . . . . 305
Software service and support . . . . . . . . . . . . . . . . . . . 306
Hardware service and support . . . . . . . . . . . . . . . . . . . 306
IBM Taiwan product service . . . . . . . . . . . . . . . . . . . . 306

Appendix B. Notices . . . . . . . . . . . . . . . . . . . . . . 307

Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . 307
Important notes . . . . . . . . . . . . . . . . . . . . . . . . 308
Particulate contamination. . . . . . . . . . . . . . . . . . . . . 309
Documentation format . . . . . . . . . . . . . . . . . . . . . . 309
Telecommunication regulatory statement . . . . . . . . . . . . . . . 310
Electronic emission notices . . . . . . . . . . . . . . . . . . . . 310
Federal Communications Commission (FCC) statement . . . . . . . . 310
Industry Canada Class A emission compliance statement . . . . . . . . 310
Avis de conformité à la réglementation d'Industrie Canada . . . . . . . 310
Australia and New Zealand Class A statement . . . . . . . . . . . . 310
European Union EMC Directive conformance statement . . . . . . . . 311
Germany Class A statement. . . . . . . . . . . . . . . . . . . 311
Japan VCCI Class A statement . . . . . . . . . . . . . . . . . 312
Japan Electronics and Information Technology Industries Association (JEITA)
statement . . . . . . . . . . . . . . . . . . . . . . . . 312
Korea Communications Commission (KCC) statement . . . . . . . . . 312
Russia Electromagnetic Interference (EMI) Class A statement . . . . . . 313
People's Republic of China Class A electronic emission statement . . . . 313
Taiwan Class A compliance statement . . . . . . . . . . . . . . . 313

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315

vi IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Safety
Before installing this product, read the Safety Information.

Antes de instalar este produto, leia as Informações de Segurança.

Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.

Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.

Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.

Avant d'installer ce produit, lisez les consignes de sécurité.

Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

Antes de instalar este producto, lea la información de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.

© Copyright IBM Corp. 2011 vii

Guidelines for trained service technicians
This section contains information for trained service technicians.

Inspecting for unsafe conditions

Use the information in this section to help you identify potential unsafe conditions in
an IBM product that you are working on. Each IBM product, as it was designed and
manufactured, has required safety items to protect users and service technicians
from injury. The information in this section addresses only those items. Use good
judgment to identify potential unsafe conditions that might be caused by non-IBM
alterations or attachment of non-IBM features or options that are not addressed in
this section. If you identify an unsafe condition, you must determine how serious the
hazard is and whether you must correct the problem before you work on the
product.

Consider the following conditions and the safety hazards that they present:
v Electrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
v Explosive hazards, such as a damaged CRT face or a bulging capacitor.
v Mechanical hazards, such as loose or missing hardware.

To inspect the product for potential unsafe conditions, complete the following steps:
1. Make sure that the power is off and the power cord is disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and
observe any sharp edges.
3. Check the power cord:
v Make sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
v Make sure that the power cord is the correct type, as specified in “Power
cords” on page 184.
v Make sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the server for any obvious unsafe conditions, such as metal filings,
contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.

Guidelines for servicing electrical equipment

Observe the following guidelines when servicing electrical equipment:
v Check the area for electrical hazards such as moist floors, nongrounded power
extension cords, power surges, and missing safety grounds.
v Use only approved tools and test equipment. Some hand tools have handles that
are covered with a soft material that does not provide insulation from live
electrical currents.
v Regularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.

viii IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
v Do not touch the reflective surface of a dental mirror to a live electrical circuit.
The surface is conductive and can cause personal injury or equipment damage if
it touches a live electrical circuit.
v Some rubber floor mats contain small conductive fibers to decrease electrostatic
discharge. Do not use this type of mat to protect yourself from electrical shock.
v Do not work alone under hazardous conditions or near equipment that has
hazardous voltages.
v Locate the emergency power-off (EPO) switch, disconnecting switch, or electrical
outlet so that you can turn off the power quickly in the event of an electrical
accident.
v Disconnect all power before you perform a mechanical inspection, work near
power supplies, or remove or install main units.
v Before you work on the equipment, disconnect the power cord. If you cannot
disconnect the power cord, have the customer power-off the wall box that
supplies power to the equipment and lock the wall box in the off position.
v Never assume that power has been disconnected from a circuit. Check it to
make sure that it has been disconnected.
v If you have to work on equipment that has exposed electrical circuits, observe
the following precautions:
– Make sure that another person who is familiar with the power-off controls is
near you and is available to turn off the power if necessary.
– When you are working with powered-on electrical equipment, use only one
hand. Keep the other hand in your pocket or behind your back to avoid
creating a complete circuit that could cause an electrical shock.
– When you use a tester, set the controls correctly and use the approved probe
leads and accessories for that tester.
– Stand on a suitable rubber mat to insulate you from grounds such as metal
floor strips and equipment frames.
v Use extreme care when you measure high voltages.
v To ensure proper grounding of components such as power supplies, pumps,
blowers, fans, and motor generators, do not service these components outside of
their normal operating locations.
v If an electrical accident occurs, use caution, turn off the power, and send another
person to get medical aid.

Safety ix
Safety statements
Important:

Each caution and danger statement in this document is labeled with a number. This
number is used to cross reference an English-language caution or danger
statement with translated versions of the caution or danger statement in the Safety
Information document.

For example, if a caution statement is labeled "Statement 1," translations for that
caution statement are in the Safety Information document under "Statement 1."

Be sure to read all caution and danger statements in this document before you
perform the procedures. Read any additional safety information that comes with the
server or optional device before you install the device.

Attention: Use No. 26 AWG or larger UL-listed or CSA certified

telecommunication line cord.

x IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Statement 1:

DANGER

Electrical current from power, telephone, and communication cables is

hazardous.

To avoid a shock hazard:

v Do not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical
storm.
v Connect all power cords to a properly wired and grounded electrical
outlet.
v Connect to properly wired outlets any equipment that will be attached to
this product.
v When possible, use one hand only to connect or disconnect signal
cables.
v Never turn on any equipment when there is evidence of fire, water, or
structural damage.
v Disconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
v Connect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached
devices.

To Connect: To Disconnect:

1. Turn everything OFF. 1. Turn everything OFF.

2. First, attach all cables to devices. 2. First, remove power cords from outlet.
3. Attach signal cables to connectors. 3. Remove signal cables from connectors.
4. Attach power cords to outlet. 4. Remove all cables from devices.
5. Turn device ON.

Safety xi
 Statement 2:

CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has
a module containing a lithium battery, replace it only with the same module
type made by the same manufacturer. The battery contains lithium and can
explode if not properly used, handled, or disposed of.

Do not:
v Throw or immerse into water
v Heat to more than 100°C (212°F)
v Repair or disassemble

Dispose of the battery as required by local ordinances or regulations.

xii IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Statement 3:

CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
v Do not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.
v Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.

DANGER
Some laser products contain an embedded Class 3A or Class 3B laser
diode. Note the following.

Laser radiation when open. Do not stare into the beam, do not view directly
with optical instruments, and avoid direct exposure to the beam.

Class 1 Laser Product

Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
Appareil A` Laser de Classe 1

Safety xiii
 Statement 4:

≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb)

CAUTION:
Use safe practices when lifting.

Statement 5:

CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.

2
1

xiv IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Statement 8:

CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.

Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect a problem with one of these parts, contact
a service technician.

Statement 26:

CAUTION:
Do not place any object on top of rack-mounted devices.

Attention: This server is suitable for use on an IT power distribution system

whose maximum phase-to-phase voltage is 240 V under any distribution fault
condition.

Important: This product is not suitable for use with visual display workplace devices
according to Clause 2 of the German Ordinance for Work with Visual Display Units.

Safety xv
xvi IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Chapter 1. Start here
You can solve many problems without outside assistance by following the
troubleshooting procedures in this Problem Determination and Service Guide and
on the World Wide Web. This document describes the diagnostic tests that you can
perform, troubleshooting procedures, and explanations of error messages and error
codes. The documentation that comes with your operating system and software
also contains troubleshooting information.

Diagnosing a problem
Before you contact IBM or an approved warranty service provider, follow these
procedures in the order in which they are presented to diagnose a problem with
your server:
1. Determine what has changed.
Determine whether any of the following items were added, removed, replaced,
or updated before the problem occurred:
v Hardware components
v Device drivers and firmware
v System software
v UEFI firmware
v System input power or network connections
If possible, return the server to the condition it was in before the problem
occurred.
2. View the light path diagnostics LEDs and event logs.
The server is designed for ease of diagnosis of hardware and software
problems.
v Light path diagnostics LEDs: See “Light path diagnostics” on page 119 for
information about light path diagnostics LEDs that are lit and actions that you
should take.
v Event logs: See“System event log” on page 40 for information about
notification events and diagnosis.
v Software or operating-system error codes: See the documentation for the
software or operating system for information about a specific error code. See
the manufacturer's website for documentation.
3. Run IBM Dynamic System Analysis (DSA) and collect system data.
Run Dynamic System Analysis (DSA) to collect information about the hardware,
firmware, software, and operating system. Have this information available when
you contact IBM or an approved warranty service provider. For instructions for
running DSA, see the Dynamic System Analysis Installation and User's Guide.
To download the latest version of DSA code and the Dynamic System Analysis
Installation and User's Guide, go to [Link]
docdisplay?brand=5000008&lndocid=SERV-DSA.
4. Check for and apply code updates.
Fixes or workarounds for many problems might be available in updated UEFI
firmware, device firmware, or device drivers.

Important: Some cluster solutions require specific code levels or coordinated

code updates. If the device is part of a cluster solution, verify that the latest
level of code is supported for the cluster solution before you update the code.

© Copyright IBM Corp. 2011 1

 a. Install UpdateXpress system updates.
You can install code updates that are packaged as an UpdateXpress
System Pack or UpdateXpress CD image. An UpdateXpress System Pack
contains an integration-tested bundle of online firmware and device-driver
updates for your server. Use UpdateXpress System Pack Installer to acquire
and apply UpdateXpress System Packs and individual firmware and
device-driver updates. For additional information and to download the
UpdateXpress System Pack Installer, go to the System x and BladeCenter
Tools Center at [Link]
[Link] and click UpdateXpress System Pack Installer.
Be sure to separately install any listed critical updates that have release
dates that are later than the release date of the UpdateXpress System Pack
or UpdateXpress image.
When you click an update, an information page is displayed, including a list
of the problems that the update fixes. Review this list for your specific
problem; however, even if your problem is not listed, installing the update
might solve the problem.
b. Install manual system updates.
1) Determine the existing code levels.
In DSA, click Firmware/VPD to view system firmware levels, or click
Software to view operating-system levels.
2) Download and install updates of code that is not at the latest level.
For information about updating the firmware, see “Updating the
firmware” on page 281.
5. Check for and correct an incorrect configuration.
If the server is incorrectly configured, a system function can fail to work when
you enable it; if you make an incorrect change to the server configuration, a
system function that has been enabled can stop working.
a. Make sure that all installed hardware and software are supported.
See [Link] to verify
that the server supports the installed operating system, optional devices,
and software levels. If any hardware or software component is not
supported, uninstall it to determine whether it is causing the problem. You
must remove nonsupported hardware before you contact IBM or an
approved warranty service provider for support.
b. Make sure that the server, operating system, and software are installed
and configured correctly.
Many configuration problems are caused by loose power or signal cables or
incorrectly seated adapters. You might be able to solve the problem by
turning off the server, reconnecting cables, reseating adapters, and turning
the server back on. For information about performing the checkout
procedure, see “Checkout procedure” on page 99. For information about
configuring the server, see “Configuring the server” on page 282.
6. See controller and management software documentation.
If the problem is associated with a specific function (for example, if a RAID hard
disk drive is marked offline in the RAID array), see the documentation for the
associated controller and management or controlling software to verify that the
controller is correctly configured.
Problem determination information is available for many devices such as RAID
and network adapters.

2 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 For problems with operating systems or IBM software or devices, go to
[Link]
7. Check for troubleshooting procedures and RETAIN tips.
Troubleshooting procedures and RETAIN tips document known problems and
suggested solutions. To search for troubleshooting procedures and RETAIN tips,
go to [Link]
8. Use the troubleshooting tables.
See “Troubleshooting tables” on page 101 to find a solution to a problem that
has identifiable symptoms.
A single problem might cause multiple symptoms. Follow the troubleshooting
procedure for the most obvious symptom. If that procedure does not diagnose
the problem, use the procedure for another symptom, if possible.
If the problem remains, contact IBM or an approved warranty service provider
for assistance with additional problem determination and possible hardware
replacement. To open an online service request, go to [Link]
support/electronic/. Be prepared to provide information about any error codes
and collected data.

Undocumented problems
If you have completed the diagnostic procedure and the problem remains, the
problem might not have been previously identified by IBM. After you have verified
that all code is at the latest level, all hardware and software configurations are valid,
and no light path diagnostics LEDs or log entries indicate a hardware component
failure, contact IBM or an approved warranty service provider for assistance. To
open an online service request, go to [Link] Be
prepared to provide information about any error codes and collected data and the
problem determination procedures that you have used.

Chapter 1. Start here 3

4 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Chapter 2. Introduction
This Problem Determination and Service Guide contains information to help you
solve problems that might occur in your IBM® System x3550 M3 Type 4254 or 7944
server. It describes the diagnostic tools that come with the server, error codes and
suggested actions, and instructions for replacing failing components.

The most recent version of this document is available at [Link]

supportportal/.

For information about the terms of the warranty, see the Warranty Information
document that comes with the server. For information about getting service and
assistance, see Appendix A, “Getting help and technical assistance,” on page 305.

Related documentation
In addition to this document, the following documentation also comes with the
server:
v Environmental Notices and User Guide
This document is in PDF format on the IBM System x Documentation CD. It
contains translated environmental notices.
v IBM License Agreement for Machine Code
This document is in PDF. It contains translated versions of the IBM License
Agreement for Machine code for your server.
v IBM Warranty Information
This printed document contains the warranty terms and a pointer to the IBM
Statement of Limited Warranty on the IBM website.
v Installation and User’s Guide
This document is in Portable Document Format (PDF) on the IBM System x
Documentation CD. It provides general information about setting up and cabling
the server, including information about features, and how to configure the server.
It also contains detailed instructions for installing, removing, and connecting
some optional devices that the server supports.
v Licenses and Attributions Documents
This document is in PDF. It contains information about the open-source notices.
v Rack Installation Instructions
This printed document contains instructions for installing the server in a rack.
v Safety Information
This document is in PDF on the IBM System x Documentation CD. It contains
translated caution and danger statements. Each caution and danger statement
that appears in the documentation has a number that you can use to locate the
corresponding statement in your language in the Safety Information document.

Depending on the server model, additional documentation might be included on the

IBM Documentation CD.

The ToolsCenter for System x and BladeCenter is an online information center that
contains information about tools for updating, managing, and deploying firmware,
device drivers, and operating systems. The ToolsCenter for System x and
BladeCenter is at [Link]

© Copyright IBM Corp. 2011 5

 The server might have features that are not described in the documentation that
comes with the server. The documentation might be updated occasionally to include
information about those features, or technical updates might be available to provide
additional information that is not included in the server documentation. These
updates are available from the IBM website. To check for updated documentation
and technical updates, go to [Link]

Notices and statements in this document

The caution and danger statements that appear in this document are also in the
multilingual Safety Information document, which is on the IBM System x
Documentation CD. Each statement is numbered for reference to the corresponding
statement in the Safety Information document.

The following notices and statements are used in this document:

v Note: These notices provide important tips, guidance, or advice.
v Important: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
v Attention: These notices indicate potential damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which
damage might occur.
v Caution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
v Danger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.

6 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Features and specifications
The following information is a summary of the features and specifications of the
server. Depending on the server model, some features might not be available, or
some specifications might not apply.
Table 1. Features and specifications
Microprocessor: Hard disk drive expansion bays Power supply:
v Supports up to two Intel Xeon™ (depending on the model): v Maximum of two hot-swap power
multi-core microprocessors (one v Up to eight 2.5-inch hot-swap SAS or supplies for redundancy support
installed) hot-swap SATA hard disk drive bays – 460-watt ac
v Level-3 cache v Up to four 2.5-inch hot-swap – 675-watt ac
v QuickPath Interconnect (QPI) links SAS/SATA or simple-swap SATA hard
disk drive bays (on server models with – 675-watt high-efficiency ac
speed up to 6.4 GT per second
an optional optical drive bay) – 675-watt dc
Note:
PCI expansion slots: Note: You cannot mix 460-watt and
v Do not install an Intel Xeon™ 5500 675-watt power supplies, high-efficiency and
series microprocessor and an Xeon™ non-high-efficiency power supplies, or ac
Supports two PCI riser slots:
5600 series microprocessor in the same and dc power supplies in the server.
v Slot 1 supports low-profile cards (PCI
server.
Express Gen2 x16 or PCI-X 1.0a
v Use the Setup utility program to 64-bit/133 MHz ). Environment:
determine the type and speed of the v Slot 2 supports half-length, full-height v Air temperature:
microprocessors. cards (PCI Express Gen2 x16 or – Server on: 10°C to 35°C (50°F to
v For a list of supported microprocessors, PCI-X 1.0a 64-bit/133 MHz). 95°F); altitude: 0 to 914.4 m (3000 ft),
see [Link] decrease system temperature by
serverproven/compat/us/. Video controller (integrated into IMM): 1.0°C for every 1000-foot increase in
v Matrox G200eV (two analog ports - altitude
Memory: one front and one rear that can be – Server off: 5°C to 45°C (41°F to
v Minimum: 2 GB connected at the same time) 113°F); maximum altitude: 3048 m
v Maximum: 192 GB Note: The maximum video resolution (10000 ft)
– 48 GB using unbuffered DIMMs is 1600 x 1200 at 75 Hz. – Shipment: -40°C to 60°C
(UDIMMs) – SVGA compatible video controller (-40°F to 140°F); maximum altitude:
– 192 GB using registered DIMMs – DDR2 250 MHz SDRAM video 3048 m (10000 ft)
(RDIMMs) memory controller v Humidity:
v Type: PC3-10600R-999, 800, 1066, and – Avocent Digital Video Compression – Server on: 20% to 80%; maximum
1333 MHz, ECC, DDR3 registered or – 16 MB of video memory (not dew point: 21°C; maximum rate of
unbuffered SDRAM DIMMs expandable) change: 5 °C/hr
v Slots: 18 dual inline – Server off: 8% to 80%; maximum dew
v Supports (depending on the model): point: 27°C
– 2 GB and 4 GB unbuffered DIMMs v Particulate contamination:
– 2 GB, 4 GB, 8 GB, and 16 GB Attention: Airborne particulates and
registered DIMMs reactive gases acting alone or in
combination with other environmental
SATA optical drives (optional): factors such as humidity or temperature
v DVD-ROM might pose a risk to the server. For
information about the limits for
v Multi-burner
particulates and gases, see “Particulate
Hot-swap fans: contamination” on page 309.

The server comes standard with five Heat output:

dual-motor hot-swap fans.
Approximate heat output:
v Minimum configuration: 662 Btu per hour
(194 watts)
v Maximum configuration: 2302 Btu per
hour (675 watts)

Chapter 2. Introduction 7
Table 1. Features and specifications (continued)
Integrated functions: RAID controllers (depending on the Electrical input:
v Integrated Management Module (IMM), model): v Sine-wave input (47 - 63 Hz) required
which provides service processor v A ServeRAID-BR10il v2 SAS/SATA v Input voltage low range:
control and monitoring functions, video adapter that provides RAID levels 0, 1, – Minimum: 100 V ac
controller, and (when the optional virtual and 1E (comes standard on some – Maximum: 127 V ac
media key is installed) remote hot-swap models). v Input voltage high range:
keyboard, video, mouse, and remote – Minimum: 200 V ac
v An optional ServeRAID-BR10i
hard disk drive capabilities – Maximum: 240 V ac
SAS/SATA adapter that provides RAID
v Broadcom BCM5709 Gb Ethernet v Input kilovolt-amperes (kVA),
levels 0, 1, and 1E can be ordered.
controller with TCP/IP Offload Engine approximately:
(TOE) and Wake on LAN support v An optional ServeRAID-MR10i – Minimum: 0.090 kVA
v Five Universal Serial Bus (USB) 2.0 SAS/SATA adapter that provides RAID – Maximum: 0.700 kVA
ports (two front and two rear of the levels 0, 1, 5, 6, 10, 50, and 60 can be
ordered. Notes:
chassis, and one on the SAS/SATA
RAID riser card in which the optional v An optional ServerRAID M1015 1. Power consumption and heat output
USB flash device with embedded SAS/SATA adapter that provides RAID vary depending on the number and type
hypervisor software is installed) levels 0, 1, and 10 with optional RAID of optional features installed and the
v Four Ethernet ports (two on system 5/50 and SED (Self Encrypting Drive) power-management optional features in
board and two additional ports when the upgrade. use.
optional IBM Dual-Port 1 Gb Ethernet 2. The sound levels were measured in
v An optional ServeRAID M5014
Daughter Card is installed) controlled acoustical environments
SAS/SATA adapter that provides RAID
v One System Management RJ-45 on the according to the procedures specified
levels 0, 1, 5, 10 and 50 with optional
rear to connect to a systems by the American National Standards
RAID 6/60 and SED upgrade.
management network. This system Institute (ANSI) S12.10 and ISO 7779
management connector is dedicated to v An optional ServeRAID M5015
and are reported in accordance with
the IMM functions. This connector is SAS/SATA adapter that provides RAID
ISO 9296. Actual sound-pressure levels
active with or without the optional IBM levels 0, 1, 5, 10, and 50 with optional
in a given location might exceed the
Virtual Media Key installed. RAID 6/60 and SED upgrade.
average values stated because of room
v One serial port Size: reflections and other nearby noise
v 1U sources. The noise emission level
v Height: 43 mm (1.7 inches) stated in the declared (upper limit)
v Depth: 711 mm (28.0 inches) sound-power level, in bels, for a random
v Width: 440 mm (17.3 inches) sample of system.
v Weight: approximately 15.9 kg (35.1
lb) when fully configured

Acoustical noise emissions:

v Sound power, idling: 6.1 bels
maximum
v Sound power, operating: 6.1 bels
maximum

8 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Server controls, LEDs, and power
This section describes the controls and light-emitting diodes (LEDs) and how to turn
the server on and off. For the location of the LEDs on the system board, see
“System-board LEDs” on page 21.

Front view
The following illustration shows the controls, LEDs, and connectors on the front of
the server.
Hard disk drive
activity LED (green)
Hard disk drive USB 1
status LED (amber) connector
Optional Optional
optical drive optical drive USB 2 Video
Drive bay 0 Drive bay 2 activity LED eject button connector connector

Rack Rack
release release
latch latch

Drive bay 1 Drive bay 3 Optional Power-control Operator Operator information

drive bay button and LED information panel release latch
panel

The following illustration shows the front of the simple-swap server model.

v Rack release latches: Press the latches on each front side of the server to
remove the server from the rack.
v Hard disk drive activity LEDs: This LED is used on hot-swap SAS or SATA
hard disk drives. Each hot-swap hard disk drive has an activity LED, and when
this LED is flashing, it indicates that the drive is in use.
v Hard disk drive status LEDs: This LED is used on hot-swap SAS or SATA hard
disk drives. When this LED is lit, it indicates that the drive has failed. If an
optional IBM ServeRAID controller is installed in the server, when this LED is
flashing slowly (one flash per second), it indicates that the drive is being rebuilt.
When the LED is flashing rapidly (three flashes per second), it indicates that the
controller is identifying the drive.
v Optional DVD eject button: Press this button to release a DVD or CD from the
DVD drive.
v Optional DVD drive activity LED: When this LED is lit, it indicates that the DVD
drive is in use.
v Operator information panel: This panel contains controls and LEDs that provide
information about the status of the server.
v Operator information panel release latch: Slide the blue release latch to the
left to pull out the light path diagnostics panel and view the light path diagnostics
LEDs and buttons. See “Light path diagnostics panel” on page 11 for more
information about the light path diagnostics.

Chapter 2. Introduction 9
 v Video connector: Connect a monitor to this connector. The video connectors on
the front and rear of the server can be used simultaneously.
v USB connectors: Connect a USB device, such as a USB mouse or keyboard to
any of these connectors.

Operator information panel

The following illustration shows the controls and LEDs on the operator information
panel.

v Power-control button and power-on LED: Press this button to turn the server
on and off manually or to wake the server from a reduced-power state. The
states of the power-on LED are as follows:
Off: AC power is not present, or the power supply or the LED itself has failed.
Flashing rapidly (4 times per second): The server is turned off and is not
ready to be turned on. The power-control button is disabled. This will last
approximately 20 to 40 seconds.
Flashing slowly (once per second): The server is turned off and is ready to
be turned on. You can press the power-control button to turn on the server.
Lit: The server is turned on.
Fading on and off: The server is in a reduced-power state. To wake the
server, press the power-control button or use the IMM web interface. See
“Logging on to the Web interface” on page 294 for information on logging on
to the IMM web interface.
v Ethernet activity LEDs: When any of these LEDs is lit, they indicate that the
server is transmitting to or receiving signals from the Ethernet LAN that is
connected to the Ethernet port that corresponds to that LED.
v System-locator button/LED: Use this blue LED to visually locate the server
among other servers. This LED is also used as a presence detection button. You
can use IBM Systems Director to light this LED remotely. This LED is controlled
by the IMM. When you press the System-locator button, the LED will blink and it
will continue to blink until you press it again to turn it off. The locator button is
pressed to visually locate the server among the others servers.
v System-information LED: When this amber LED is lit, it indicates that a
noncritical event has occurred. Check the error log for additional information. See
“Event logs” on page 24 for information about the error logs.
v System-error LED: When this amber LED is lit, it indicates that a system error
has occurred. A system-error LED is also on the rear of the server. An LED on
the light path diagnostics panel on the operator information panel is also lit to
help isolate the error. This LED is controlled by the IMM.
v Hard drive activity LED: When this green LED is lit, it indicates that one of the
hard disk drives is in use.

10 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 Notes:
1. For a SAS drive, a hard disk drive activity LED is shown in two places: on the
hard disk drive and on the operator information panel.
2. For a SATA drive, hard disk drive activity is indicated only by the hard disk
drive activity LED on the operator information panel.

Light path diagnostics panel

The light path diagnostics panel is located on the top of the operator information
panel.

Note: The system service label on the underside of the cover also provides
information about the location of the light path diagnostics LEDs.

To access the light path diagnostics panel, slide the blue release latch on the
operator panel to the left. Pull forward on the panel until the hinge of the operator
panel is free of the server chassis. Then pull down on the panel, so that you can
view the light path diagnostics panel information.

Note: When you slide the light path diagnostics panel out of the server to check
the LEDs or checkpoint codes, do not run the server continuously with light path
diagnostics panel outside of the server. The panel should only be outside of the
server a short time. The light path diagnostics panel must remain in the server
when the server is running to ensure proper cooling.

Operator information
panel

Light path
diagnostics LEDs

Release latch

The following illustration shows the LEDs and controls on the light path diagnostics
panel.

Chapter 2. Introduction 11
 v Remind button: This button places the system-error LED on the front panel into
Remind mode. In Remind mode, the system-error LED flashes every 2 seconds
until the problem is corrected, the system is restarted, or a new problem occurs.
By placing the system-error LED indicator in Remind mode, you acknowledge
that you are aware of the last failure but will not take immediate action to correct
the problem. The remind function is controlled by the IMM.
v NMI button: Press this button to force a nonmaskable interrupt to the
microprocessor. It allows you to blue screen the server and take a memory dump
(use this button only when directed by the IBM service support).
v Checkpoint code display: This display provides a checkpoint code that
indicates the point at which the system stopped during the boot block and POST.
A checkpoint code is either a byte or a word value that is produced by UEFI. The
display does not provide error codes or suggest components to be replaced.
v Reset button: Press this button to reset the server and run the power-on
self-test (POST). You might have to use a pen or the end of a straightened paper
clip to press the button. The Reset button is in the lower right-hand corner of the
light path diagnostics panel.

For additional information about the light path diagnostics panel LEDs, see “Light
path diagnostics LEDs” on page 122.

Rear view
The following illustration shows the connectors and LEDs on the rear of the server.

v PCI slot 1: Insert a low-profile PCI Express or PCI-X adapter into this slot. You
can purchase an optional PCI Express or PCI-X riser-card assembly with bracket
if you want to install a PCI adapter in this slot.
v PCI slot 2: Insert a half-length, full-height PCI Express or PCI-X adapter into this
slot. Standard models of the server come with one PCI Express riser-card
assembly installed in this slot. You can purchase an optional PCI-X riser-card
assembly with bracket if you want to install a PCI-X adapter in this slot.
v Power cord connector: Connect the power cord to this connector.
v Video connector: Connect a monitor to this connector. The video connectors on
the front and rear of the server can be used simultaneously.

Note: The maximum video resolution is 1600 x 1200 at 75 Hz.

v Serial connector: Connect a 9-pin serial device to this connector. The serial port
is shared with the integrated management module (IMM). The IMM can take
control of the shared serial port to perform text console redirection and to redirect
serial traffic, using Serial over LAN (SOL).
v USB connectors: Connect a USB device, such as a USB mouse or keyboard to
any of these connectors.

12 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
v Systems-management Ethernet connector: Use this connector to connect the
server to a network for full systems-management information control.
v Ethernet connectors: Use either of these connectors to connect the server to a
network. When you use the Ethernet 1 connector, the network can be shared
with the IMM through a single network cable.

The following illustration shows the LEDs on the rear of the server.

The following illustration shows the LEDs on a dc power supply.

Power input LED

Power output LED

Power error LED

-48V Ground -48V return

v Ethernet activity LEDs: When these LEDs are lit, they indicate that the server is
transmitting to or receiving signals from the Ethernet LAN that is connected to
the Ethernet port.
v Ethernet link LEDs: When these LEDs are lit, they indicate that there is an
active link connection on the 10BASE-T, 100BASE-TX, or 1000BASE-TX
interface for the Ethernet port.
v AC power LED: Each hot-swap ac power supply has an ac power LED and a dc
power LED. When the ac power LED is lit, it indicates that sufficient power is
coming into the power supply through the power cord. During typical operation,
both the ac and dc power LEDs are lit. For any other combination of LEDs, see
“Power-supply LEDs” on page 129.
v IN OK power LED: Each hot-swap dc power supply has an IN OK power LED
and an OUT OK power LED. When the IN OK power LED is lit, it indicates that
sufficient power is coming into the power supply through the power cord. During
typical operation, both the IN OK and OUT OK power LEDs are lit. For any other
combination of LEDs, see “Power-supply LEDs” on page 129.
v DC power LED: Each hot-swap power supply has a dc power LED and an ac
power LED. When the dc power LED is lit, it indicates that the power supply is
supplying adequate dc power to the system. During typical operation, both the ac
and dc power LEDs are lit. For any other combination of LEDs, see
“Power-supply LEDs” on page 129.
v OUT OK power LED: Each hot-swap dc power supply has an IN OK power LED
and an OUT OK power LED. When the OUT OK power LED is lit, it indicates that

Chapter 2. Introduction 13
 the power supply is supplying adequate dc power to the system. During typical
operation, both the IN OK and OUT OK power LEDs are lit. For any other
combination of LEDs, see “Power-supply LEDs” on page 129.
v Power-supply error LED: When the power-supply error LED is lit, it indicates
that the power supply has failed.

Note: Power supply 1 is the default/primary power supply. If power supply 1

fails, you must replace the power supply immediately.
v System-error LED: When this LED is lit, it indicates that a system error has
occurred. An LED on the light path diagnostics panel is also lit to help isolate the
error.
v Power-on LED: When this LED is lit and not flashing, it indicates that the server
is turned on. The states of the power-on LED are as follows:
Off: Power is not present, or the power supply or the LED itself has failed.
Flashing rapidly (4 times per second): The server is turned off and is not
ready to be turned on. The power-control button is disabled. This will last
approximately 20 to 40 seconds.
Flashing slowly (once per second): The server is turned off and is ready to
be turned on. You can press the power-control button to turn on the server.
Lit: The server is turned on.
Fading on and off: The server is in a reduced-power state. To wake the
server, press the power-control button or use the IMM web interface. See
“Logging on to the Web interface” on page 294 for information on logging on
to the IMM web interface.
v System-locator LED: Use this LED to visually locate the server among other
servers. You can use IBM Systems Director to light this LED remotely.

Server power features

When the server is connected to a power source but is not turned on, the operating
system does not run, and all core logic except for the service processor (the
integrated management module) is shut down; however, the server can respond to
requests from the service processor, such as a remote request to turn on the
server. The power-on LED flashes to indicate that the server is connected to a
power source but is not turned on.

Turning on the server

Approximately 5 seconds after the server is connected to power, one or more fans
might start running to provide cooling while the server is connected to power and
the power-on button LED will blink quickly. Approximately 20 to 40 seconds after the
server is connected to power, the power-control button becomes active (the
power-on LED will blink slowly), and one or more fans might start running to provide
cooling while the server is connected to power. You can turn on the server by
pressing the power-control button.

The server can also be turned on in any of the following ways:

v If a power failure occurs while the server is turned on, the server will restart
automatically when power is restored.
v If your operating system supports the Wake on LAN feature, the Wake on LAN
feature can turn on the server.

Note: When 4 GB or more of memory (physical or logical) is installed, some

memory is reserved for various system resources and is unavailable to the

14 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
operating system. The amount of memory that is reserved for system resources
depends on the operating system, the configuration of the server, and the
configured PCI options.

Turning off the server

When you turn off the server and leave it connected to power, the server can
respond to requests from the service processor, such as a remote request to turn
on the server. While the server remains connected to power, one or more fans
might continue to run. To remove all power from the server, you must disconnect it
from the power source.

Some operating systems require an orderly shutdown before you turn off the server.
See your operating-system documentation for information about shutting down the
operating system.

Statement 5:

CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.

2
1
The server can be turned off in any of the following ways:
v You can turn off the server from the operating system, if your operating system
supports this feature. After an orderly shutdown of the operating system, the
server will turn off automatically.
v You can press the power-control button to start an orderly shutdown of the
operating system and turn off the server, if your operating system supports this
feature.
v If the operating system stops functioning, you can press and hold the
power-control button for more than 4 seconds to turn off the server.
v The server can be turned off by Wake on LAN feature with the following
limitation:
– To install any PCI adapter, the power cords must be removed from the power
source before you remove the PCI Express riser assembly and the PCI-X
riser assembly. Otherwise, this will cause the active power management event
signal to become disabled by the system board logic and Wake on LAN might
not work. However, after the server is powered-on locally, the active power
management event signal will be enabled by the system board logic.
v The integrated management module (IMM) can turn off the server as an
automatic response to a critical system failure.

Chapter 2. Introduction 15
Internal LEDs, connectors, and jumpers
The illustrations in this section show the connectors, LEDs, and jumpers on the
internal boards. The illustrations might differ slightly from your hardware.

System-board internal connectors

The following illustration shows the internal connectors on the system board.

16 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
System-board external connectors
The following illustration shows the external connectors on the system board:

Chapter 2. Introduction 17
System-board switches and jumpers
The following illustration shows the location and description of the switches and
jumpers.

Note: If there is a clear protective sticker on the top of the switch blocks, you must
remove and discard it to access the switches.
uEFI boot recovery IMM recovery
jumper (J29) jumper (J147)

SW4 switch block SW3 switch block

Table 2. System board jumpers

Jumper number Jumper name Jumper setting
J29 UEFI boot recovery jumper v Pins 1 and 2: Normal
(default) Loads the primary
server firmware ROM
page.
v Pins 2 and 3: Loads the
secondary (backup) server
firmware ROM page.
J147 IMM recovery jumper v Pins 1 and 2: Normal
(default) Loads the primary
IMM firmware ROM page.
v Pins 2 and 3: Loads the
secondary (backup) IMM
firmware ROM page.

18 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 2. System board jumpers (continued)
Jumper number Jumper name Jumper setting

Notes:
1. If no jumper is present, the server responds as if the pins are set to 1 and 2.
2. Changing the position of the UEFI boot recovery jumper from pins 1 and 2 to pins 2 and
3 before the server is turned on alters which flash ROM page is loaded. Do not change
the jumper pin position after the server is turned on. This can cause an unpredictable
problem.

The following table describes the functions of the SW3 switch block on the system
board.
Table 3. System board SW3 switch block definition
Switch
number Default position Description
1 Off Clear CMOS memory. When this
switch is toggled to On, it clears the
data in CMOS memory.
2 Off Trust Platform Module (TPM)
physical presence. Turning this
switch to the on position indicates a
physical presence to the TPM.
3 Off Reserved.
4 Off Reserved.

The following table describes the functions of the SW4 switch block on the system
board.
Table 4. System board SW4 switch block definition
Switch
number Default position Description
1 Off Power-on password override.
Changing the position of this switch
bypasses the power-on password
check the next time the server is
turned on and starts the Setup utility
so that you can change or delete the
power-on password. You do not have
to move the switch back to the
default position after the power-on
password in overridden.

Changing the position of this switch

does not affect the administrator
password check if an administrator
password is set.

See “Passwords” on page 289 for

additional information about
passwords.

Chapter 2. Introduction 19
 Table 4. System board SW4 switch block definition (continued)
Switch
number Default position Description
2 Off When you toggle this switch On and
then Off, you force a power-on,
which overrides the power-on and
power-off button on the server and
they become nonfunctional.
3 Off (Trained service technician only)
Forced power permission. Changing
the position of this switch overrides
the IMM power-on checking process.
4 Off Reserved.

Important:
1. Before you change any switch settings or move any jumpers, turn off the server;
then, disconnect all power cords and external cables. Review the information in
“Safety” on page vii, “Installation guidelines” on page 187, “Handling
static-sensitive devices” on page 189, and “Turning off the server” on page 15.
2. Any system-board switch or jumper blocks that are not shown in the illustrations
in this document are reserved.

20 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
System-board LEDs
The following illustration shows the light-emitting diodes (LEDs) on the system
board.

Chapter 2. Introduction 21
System-board optional device connectors
The following illustration shows the connectors for user-installable options:

22 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Chapter 3. Diagnostics
This chapter describes the diagnostic tools that are available to help you solve
problems that might occur in the server.

If you cannot locate and correct a problem by using the information in this chapter,
see Appendix A, “Getting help and technical assistance,” on page 305 for more
information.

Diagnostic tools
The following tools are available to help you diagnose and solve hardware-related
problems:
v Light path diagnostics
Use light path diagnostics to diagnose system errors quickly. See “Light path
diagnostics” on page 119 for more information.
v Dynamic System Analysis (DSA) Preboot diagnostic programs
The DSA Preboot diagnostic programs provide problem isolation, configuration
analysis, and error log collection. The diagnostic programs are the primary
method of testing the major components of the server and are stored in
integrated USB memory. The diagnostic programs collect the following
information about the server:
– System configuration
– Network interfaces and settings
– Installed hardware
– Light path diagnostics status
– Service processor status and configuration
– Vital product data, firmware, and UEFI configuration
– Hard disk drive health
– RAID controller configuration
– Controller and service processor event logs, including the following
information:
- System error logs
- Temperature, voltage, and fan speed information
- Self-monitoring Analysis, and Reporting Technology (SMART) data
- Machine check registers
- USB information
- Monitor configuration information
- PCI slot information
The diagnostic programs create a merged log that includes events from all
collected logs. The information is collected into a file that you can send to IBM
service and support. Additionally, you can view the server information locally
through a generated text report file. You can also copy the log to removable
media and view the log from a web browser. See “Running the diagnostic
programs” on page 135 for more information.
v Troubleshooting tables
These tables list problem symptoms and actions to correct the problems. See
“Troubleshooting tables” on page 101 for more information.
v IBM Electronic Service Agent
IBM Electronic Service Agent is a software tool that monitors the server for
hardware error events and automatically submits electronic service requests to
IBM service and support. In addition, it can collect and transmit system

© Copyright IBM Corp. 2011 23

 configuration information on a scheduled basis so that the information is available
to you and your support representative. It uses minimal system resources, and is
available free of charge. For more information and to download IBM Electronic
Service Agent, go to [Link]
v POST error codes and event logs
The power-on self-test (POST) generates messages to indicate successful test
completion or the detection of a problem. For more information, see “Event logs”
and “POST” on page 26.
v Checkpoint codes
Checkpoint codes track the progress of POST routines at system startup or
reset. Checkpoint codes are shown on the checkpoint code display, which is on
the light path diagnostics panel.

Event logs
Error codes and messages are displayed in the following types of event logs. Some
of the error codes and messages in the logs are abbreviated. When you are
troubleshooting PCI-X slots, note that the event logs report the PCI-X buses
numerically. The numerical assignments vary depending on the configuration. You
can check the assignments by running the Setup utility (see “Using the Setup utility”
on page 285 for more information).
v POST event log: This log contains the three most recent error codes and
messages that were generated during POST. You can view the contents of the
POST event log through the Setup utility.
v System-event log: This log contains messages that were generated during
POST and all system status messages from the service processor. You can view
the contents of the system-event log from the Setup utility.
The system-event log is limited in size. When it is full, new entries will not
overwrite existing entries; therefore, you must periodically clear the system-event
log through the Setup utility. When you are troubleshooting an error, be sure to
clear the system-event log so that you can find current errors more easily.
Each system-event log entry is displayed on its own page. Messages are listed
on the left side of the screen, and details about the selected message are
displayed on the right side of the screen. To move from one entry to the next,
use the Up Arrow (↑) and Down Arrow (↓) keys.
The system-event log indicates an assertion event when an event has occurred.
It indicates a deassertion event when the event is no longer occurring.
v Integrated management module (IMM) event log: This log contains a filtered
subset of all IMM, POST, and system management interrupt (SMI) events. You
can view the IMM event log through the IMM web interface and through the
Dynamic System Analysis (DSA) program (as the ASM event log).
v DSA log: This log is generated by the Dynamic System Analysis (DSA) program,
and it is a chronologically ordered merge of the system-event log (as the IPMI
event log), the IMM chassis-event log (as the ASM event log), and the
operating-system event logs. You can view the DSA log through the DSA
program.

Viewing event logs from the Setup utility

To view the error logs, complete the following steps:
1. Turn on the server.

24 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 2. When the prompt <F1> Setup is displayed, press F1. If you have set both a
power-on password and an administrator password, you must type the
administrator password to view the error logs.
3. Select System Event Logs and use one of the following procedures:
v To view the POST error log, select POST Event Viewers.
v To view the IMM system-event log, select System Event Log.

Viewing event logs without restarting the server

If the server is not hung, methods are available for you to view one or more event
logs without having to restart the server.

If you have installed Dynamic System Analysis (DSA) Portable or DSA Installable,
you can use it to view the system-event log (as the IPMI event log), the IMM event
log (as the ASM event log), the operating-system event logs, or the merged DSA
log. You can also use DSA Preboot to view these logs, although you must restart
the server to use DSA Preboot.

To install DSA Portable, DSA Installable, or DSA Preboot or to download a DSA

Preboot CD image, go to [Link]
docdisplay?brand=5000008&lndocid=SERV-DSA.

If IPMItool is installed in the server, you can use it to view the system-event log.
Most recent versions of the Linux operating system come with a current version of
IPMItool.

For an overview of IPMI, go to [Link]

and click Using Intelligent Platform Management Interface (IPMI) on IBM Linux
platforms.

You can view the IMM system event log through the Event Log link in the
integrated management module (IMM) web interface. For more information, see
“Logging on to the Web interface” on page 294.

The following table describes the methods that you can use to view the event logs,
depending on the condition of the server. The first three conditions generally do not
require that you restart the server.
Table 5. Methods for viewing event logs
Condition Action
The server is not hung and is connected to a Use any of the following methods:
network. v Run DSA Portable or DSA Installable to
view the event logs or create an output file
that you can send to a support
representative.
v In a web browser, type the IP address of
the IMM and go to the Event Log page.
v Use IPMItool to view the system-event log.
The server is not hung and is not connected Use IPMItool locally to view the system-event
to a network. log.

Chapter 3. Diagnostics 25
 Table 5. Methods for viewing event logs (continued)
Condition Action
The server is not hung and the integrated In a web browser, type the IP address for the
management module (IMM) is connected to IMM and go to the Event Log page. For
a network. more information, see “Obtaining the IP
address for the IMM” on page 293 and
“Logging on to the Web interface” on page
294.
The server is hung. v If DSA Preboot is installed, restart the
server and press F2 to start DSA Preboot
and view the event logs.
v If DSA Preboot is not installed, insert the
DSA Preboot CD and restart the server to
start DSA Preboot and view the event
logs.
v Alternatively, you can restart the server
and press F1 to start the Setup utility and
view the POST event log or system-event
log. For more information, see “Viewing
event logs from the Setup utility” on page
24.

Clearing the error logs

To clear the error logs, complete the following steps.

Note: The POST error log is automatically cleared each time the server is
restarted.
1. Turn on the server.
2. When the prompt <F1> Setup is displayed, press F1. If you have set both a
power-on password and an administrator password, you must type the
administrator password to view the error logs.
3. Use one of the following procedures:
v To clear the IMM system-event log, select System Event Logs --> System
Event Log. Select Clear System Event Log; then, press Enter twice.

POST
When you turn on the server, it performs a series of tests to check the operation of
the server components and some optional devices in the server. This series of tests
is called the power-on self-test, or POST.

If a power-on password is set, you must type the password and press Enter, when
you are prompted, for POST to run.

26 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
POST error codes
The following table describes the POST error codes and suggested actions to
correct the detected problems. These errors can appear as severe, warning, or
informational.

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
v Go to the IBM support website at [Link] to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Error code Description Action
0010002 Microprocessor not supported. 1. Reseat the following components one at a time, in
the order shown, restarting the server each time.
a. (Trained service technician only)
Microprocessor 1.
b. (Trained service technician only)
Microprocessor 2 (if installed.)
2. (Trained service technician only) Remove
microprocessor 2 and restart the server.
3. (Trained service technician only) Remove
microprocessor 1 and install microprocessor 2 in
the microprocessor 1 connector. Restart the
server. If the error is corrected, then
microprocessor 1 is bad and must be replaced.
4. Replace the following components one at a time,
in the order shown, restarting the server each
time.
a. (Trained service technician only)
Microprocessor 1.
b. (Trained service technician only)
Microprocessor 2.
c. (Trained service technician only) System
board.
0011000 Invalid microprocessor type. 1. Update the server firmware to the latest level (see
“Updating the firmware” on page 281).
2. (Trained service technician only) Remove and
replace the affected microprocessor (error LED is
lit) with a supported type (see “Installing a
microprocessor and heat sink” on page 269).
0011002 Microprocessor mismatch. 1. Run the Setup utility and select System
Information → System Summary → Processor
Details to view the microprocessor information to
compare the installed microprocessor
specifications.
2. (Trained service technician only) Remove and
replace one of the microprocessors so that they
both match.

Chapter 3. Diagnostics 27
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
v Go to the IBM support website at [Link] to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Error code Description Action
0011004 Microprocessor failed BIST. 1. Update the server firmware to the latest level (see
“Updating the firmware” on page 281).
2. (Trained service technician only) Reseat
microprocessor 2.
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor
b. (Trained service technician only) System
board
001100A Microcode updated failed. 1. Update the server firmware to the latest level (see
“Updating the firmware” on page 281).
2. (Trained service technician only) Replace the
microprocessor.
0018010 Microprocessors of the same model have 1. Run the Setup utility and select System
mismatched stepping ID. Information → System Summary → Processor
Details to view the microprocessor information to
compare the installed microprocessor
specifications.
2. (Trained service technician only) Remove and
replace one of the microprocessors so that they
both match.
0018009 Microprocessors have mismatched core 1. Run the Setup utility and select System
speed. Information → System Summary → Processor
Details to view the microprocessor information to
compare the installed microprocessor
specifications.
2. (Trained service technician only) Remove and
replace one of the microprocessors so that they
both match.
001800B Microprocessors have one or more cache 1. Run the Setup utility and select System
levels with mismatched size. Information → System Summary → Processor
Details to view the microprocessor information to
compare the installed microprocessor
specifications.
2. (Trained service technician only) Remove and
replace one of the microprocessors so that they
both match.

28 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
v Go to the IBM support website at [Link] to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Error code Description Action
0018005 Microprocessors have mismatched number of 1. Run the Setup utility and select System
COREs. Information → System Summary → Processor
Details to view the microprocessor information to
compare the installed microprocessor
specifications.
2. (Trained service technician only) Remove and
replace one of the microprocessors so that they
both match.
0018006 Microprocessors have mismatched QPI 1. Run the Setup utility and select System
speed. Information → System Summary → Processor
Details to view the microprocessor information to
compare the installed microprocessor
specifications.
2. (Trained service technician only) Remove and
replace one of the microprocessors so that they
both match.
0018007 Microprocessors have mismatched power 1. Run the Setup utility and select System
segments. Information → System Summary → Processor
Details to view the microprocessor information to
compare the installed microprocessor
specifications.
2. (Trained service technician only) Remove and
replace one of the microprocessors so that they
both match.
0018008 Microprocessors have mismatched internal 1. Run the Setup utility and select System
DDR3 frequency. Information → System Summary → Processor
Details to view the microprocessor information to
compare the installed microprocessor
specifications.
2. (Trained service technician only) Remove and
replace one of the microprocessors so that they
both match.

Chapter 3. Diagnostics 29
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
v Go to the IBM support website at [Link] to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Error code Description Action
0050001 DIMM disabled. Note: Each time you install or remove a DIMM, you
must disconnect the server from the power source;
then, wait 10 seconds before restarting the server.
1. Make sure the DIMM is installed correctly (see
“Installing a memory module” on page 216).
2. If the DIMM was disabled because of a memory
fault, follow the suggested actions for that error
event and restart the server.
3. Check the IBM support website for an applicable
retain tip or firmware update that applies to this
memory event. If no memory fault is recorded in
the logs and no DIMM connector error LED is lit,
you can re-enable the DIMM through the Setup
utility or the Advanced Settings Utility (ASU).

30 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
v Go to the IBM support website at [Link] to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Error code Description Action
0051003 Uncorrectable DIMM error Note: Each time you install or remove a DIMM, you
must disconnect the server from the power source;
then, wait 10 seconds before restarting the server.
1. Check the IBM support website for an applicable
retain tip or firmware update that applies to this
memory error.
2. Manually re-enable all affected DIMMs if the
server firmware version is older than UEFI v1.10.
If the server firmware version is UEFI v1.10 or
newer, disconnect and reconnect the server to the
power source and restart the server.
3. If the problem remains, replace the failing DIMM
(see “Removing a memory module” on page 215
and “Installing a memory module” on page 216).
4. (Trained service technician only) If the problem
occurs on the same DIMM connector, check the
DIMM connector. If the connector contains any
foreign material or is damaged, replace the
system board (see “Removing the system board”
on page 275 and “Installing the system board” on
page 277).
5. (Trained service technician only) Remove the
affected microprocessor and check the
microprocessor socket pins for any damaged pins.
If a damage is found, replace the system board
(see “Removing the system board” on page 275
and “Installing the system board” on page 277).
6. (Trained Service technician only) Replace the
affected microprocessor (see “Removing a
microprocessor and heat sink” on page 267 and
“Installing a microprocessor and heat sink” on
page 269).
0051004 DIMM presence detected read/write failure Note: Each time you install or remove a DIMM, you
must disconnect the server from the power source;
then, wait 10 seconds before restarting the server.
1. Update the server firmware to the latest level (see
“Updating the firmware” on page 281).
2. Reseat the DIMMs.
3. Install DIMMs in the correct sequence (see
“Installing a memory module” on page 216).
4. Replace the failing DIMM.
5. (Trained service technician only) Replace the
system board.

Chapter 3. Diagnostics 31
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
v Go to the IBM support website at [Link] to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Error code Description Action
0051006 DIMM mismatch detected Note: Each time you install or remove a DIMM, you
must disconnect the server from the power source;
then, wait 10 seconds before restarting the
[Link] sure that the DIMMs match and are
installed in the correct sequence (see “Installing a
memory module” on page 216).
0051009 No memory detected. Note: Each time you install or remove a DIMM, you
must disconnect the server from the power source;
then, wait 10 seconds before restarting the server.
1. Make sure one or more DIMMs are installed in the
server.
2. Reseat the DIMMs and restart the server (see
“Removing a memory module” on page 215 and
“Installing a memory module” on page 216).
3. Make sure that the DIMMs are installed in the
correct sequence (see “Installing a memory
module” on page 216 for more information).
4. (Trained service technician only) Replace the
microprocessor that controls the failing DIMMs
(see “Removing a microprocessor and heat sink”
on page 267 and “Installing a microprocessor and
heat sink” on page 269).
5. (Trained service technician only) Replace the
system board (see “Removing the system board”
on page 275 and “Installing the system board” on
page 277).
005100A No usable memory detected. Note: Each time you install or remove a DIMM, you
must disconnect the server from the power source;
then, wait 10 seconds before restarting the server.
1. Make sure one or more DIMMs are installed in the
server.
2. Reseat the DIMMs and restart the server (see
“Removing a memory module” on page 215 and
“Installing a memory module” on page 216).
3. Make sure that the DIMMs are installed in the
correct sequence (see “Installing a memory
module” on page 216 for more information).
4. Clear CMOS memory to ensure that all DIMM
connectors are enabled (see “Removing the
system battery” on page 246 and “Installing the
system battery” on page 248). Note that all
firmware settings will be reset to the default
settings.

32 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
v Go to the IBM support website at [Link] to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Error code Description Action
0058001 PFA threshold exceeded Note: Each time you install or remove a DIMM, you
must disconnect the server from the power source;
then, wait 10 seconds before restarting the server.
1. Check the IBM support website for an applicable
retain tip or firmware update that applies to this
memory error.
2. Swap the affected DIMMs (as indicated by the
error LEDs on the system board or the event logs)
to a different memory channel or microprocessor
(see “Installing a memory module” on page 216
for memory population).
3. If the error still occurs on the same DIMM, replace
the affected DIMM.
4. (Trained service technician only) If the problem
occurs on the same DIMM connector, check the
DIMM connector. If the connector contains any
foreign material or is damaged, replace the
system board (see “Removing the system board”
on page 275 and “Installing the system board” on
page 277).
5. (Trained service technician only) Remove the
affected microprocessor and check the
microprocessor socket pins for any damaged pins.
If a damage is found, replace the system board
(see “Removing the system board” on page 275
and “Installing the system board” on page 277).
6. (Trained Service technician only) Replace the
affected microprocessor (see “Removing a
microprocessor and heat sink” on page 267 and
“Installing a microprocessor and heat sink” on
page 269).
0058007 Unsupported DIMM population. Note: Each time you install or remove a DIMM, you
must disconnect the server from the power source;
then, wait 10 seconds before restarting the server.
1. Reseat the DIMMs and restart the server (see
“Removing a memory module” on page 215 and
“Installing a memory module” on page 216).
2. Make sure that the DIMMs are installed in the
proper sequence (see “Installing a memory
module” on page 216).

Chapter 3. Diagnostics 33
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
v Go to the IBM support website at [Link] to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Error code Description Action
0058008 DIMM failed memory test. Note: Each time you install or remove a DIMM, you
must disconnect the server from the power source;
then, wait 10 seconds before restarting the server.
1. Check the IBM support website for an applicable
retain tip or firmware update that applies to this
memory error.
2. Manually re-enable all affected DIMMs if the
server firmware version is older than UEFI v1.10.
If the server firmware version is UEFI v1.10 or
newer, disconnect and reconnect the server to the
power source and restart the server.
3. Swap the affected DIMMs (as indicated by the
error LEDs on the system board or the event logs)
to a different memory channel or microprocessor
(see “Installing a memory module” on page 216
for memory population).
4. If the problem is related to a DIMM, replace the
failing DIMM (see “Removing a memory module”
on page 215 and “Installing a memory module” on
page 216).
5. (Trained service technician only) If the problem
occurs on the same DIMM connector, check the
DIMM connector. If the connector contains any
foreign material or is damaged, replace the
system board (see “Removing the system board”
on page 275 and “Installing the system board” on
page 277).
6. (Trained service technician only) Remove the
affected microprocessor and check the
microprocessor socket pins for any damaged pins.
If a damage is found, replace the system board
(see “Removing the system board” on page 275
and “Installing the system board” on page 277).
7. (Trained service technician only) If the problem is
related to microprocessor socket pins, replace the
system board (see “Removing the system board”
on page 275 and “Installing the system board” on
page 277).
8. (Trained Service technician only) Replace the
affected microprocessor (see “Removing a
microprocessor and heat sink” on page 267 and
“Installing a microprocessor and heat sink” on
page 269).
0058015 Start to activate spare memory channel Information only. A failed DIMM has been detected to
activate the memory online-spare feature. Check the
event log for uncorrected DIMM failure events.

34 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
v Go to the IBM support website at [Link] to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Error code Description Action
00580A1 Invalid DIMM population for mirroring mode Note: Each time you install or remove a DIMM, you
must disconnect the server from the power source;
then, wait 10 seconds before restarting the server.
1. If a fault LED is lit, resolve the failure.
2. Install the DIMMs in the correct sequence (see
“Installing a memory module” on page 216).
00580A4 Memory population changed. Information only. Memory has been added, moved, or
changed.
00580A5 Mirror failover complete Information only. Memory redundancy has been lost.
Check the event log for uncorrected DIMM failure
events (see “Event logs” on page 24).
00580A6 Spare memory channel activated Information only. Memory online-spare channel has
been activated to back up a failed DIMM. Check the
event log for uncorrected DIMM failure events.
0068002 CMOS battery cleared. 1. Reseat the battery.
2. Clear the CMOS memory (see “System-board
switches and jumpers” on page 18).
3. Replace the following components one at a time,
in the following order, restarting the server after
each one:
a. Battery
b. (Trained service technician only) System
board.
2011001 PCI-X SERR 1. Check the riser-card LEDs.
2. Reseat all affected adapters and riser cards.
3. Update the PCI adapter firmware.
4. Remove the adapter from the riser card.
5. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Riser card
b. (Trained service technician only) System
board

Chapter 3. Diagnostics 35
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
v Go to the IBM support website at [Link] to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Error code Description Action
2018001 PCI Express uncorrected or uncorrected error 1. Check the riser-card LEDs.
2. Reseat all affected adapters and riser cards.
3. Update the PCI adapter firmware.
4. Remove the adapter from the riser card.
5. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Riser card
b. (Trained service technician only) System
board
2018002 Option ROM resource allocation failure Informational message that some devices might not
be initialized.
1. If possible, rearrange the order of the adapters in
the PCI slots to change the load order of the
optional-device ROM code.
2. Run the Setup utility, select Startup Options, and
change the boot priority to change the load order
of the optional-device ROM code.
3. Run the Setup utility and disable some other
resources, if their functions are not being used, to
make more space available.
a. Select Startup Options, then Planar
Ethernet (PXE/DHCP) to disable the
integrated Ethernet controller ROM.
b. Select Advanced Functions, then PCI Bus
Control, then PCI ROM Control Execution to
disable the ROM of the adapter in the PCI
slots.
c. Select Devices and I/O Ports to disable any
of the integrated devices.
4. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Each adapter
b. (Trained service technician only) System
board
3xx0007 (xx Firmware fault detected, system halted 1. Recover the server firmware to the latest level.
can be 00 -
2. Undo any recent configuration changes, or clear
19)
CMOS memory to restore the settings to the
default values (see “System-board switches and
jumpers” on page 18.
3. Remove any recently installed hardware.

36 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
v Go to the IBM support website at [Link] to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Error code Description Action
3038003 Firmware corrupted 1. Run the Setup utility, select Load Default
Settings, and save the settings to recover the
server firmware.
2. (Trained service technician only) Replace the
system board.
3048005 Booted secondary (backup) UEFI Image Information only. The backup switch was used to boot
the secondary bank.
3048006 Booted secondary (backup) UEFI image 1. Run the Setup utility, select Load Default
because of ABR Settings, and save the settings to recover the
primary UEFI settings.
2. Turn off the server and remove it from the power
source.
3. Reconnect the server to the power source, then
turn on the server.
305000A RTC date/time is incorrect 1. Adjust the date and time settings in the Setup
utility, and then restart the server.
2. Reseat the battery.
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Battery
b. (Trained service technician only) System
board
3058001 System configuration invalid 1. Run the Setup utility, and select Save Settings.
2. Run the Setup utility, select Load Default
Settings, and save the settings.
3. Reseat the following components one at a time in
the order shown, restarting the server each time:
a. Battery
b. Failing device (if the device is a FRU, then it
must be reseated by a trained service
technician only)
4. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Battery
b. Failing device (if the device is a FRU, then it
must be replaced by a trained service
technician only)
c. (Trained service technician only) System board

Chapter 3. Diagnostics 37
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
v Go to the IBM support website at [Link] to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Error code Description Action
3058004 Three boot failure 1. Undo any recent system changes, such as new
settings or newly installed devices.
2. Make sure that the server is attached to a reliable
power source.
3. Remove all hardware that is not listed on the
ServerProven web site at [Link]
servers/eserver/serverproven/compat/us/.
4. Make sure that the operating system is not
corrupted.
5. Run the Setup utility, save the configuration, and
then restart the server.
6. See “Problem determination tips” on page 174.
3108007 System configuration restored to default Information only. This is message is usually
settings associated with the CMOS battery clear event.
3138002 Boot configuration error 1. Remove any recent configuration changes made
to the Setup utility.
2. Run the Setup utility, select Load Default
Settings, and save the settings.
3808000 IMM communication failure 1. Shut down the system and remove the power
cords from the server for 30 seconds; then,
reconnect the server to power and restart it.
2. Update the IMM firmware to the latest level (see
“Updating the firmware” on page 281).
3. Make sure that the virtual media key is seated
and not damaged.
4. (Trained service technician only) Replace the
system board.
3808002 Error updating system configuration to IMM 1. Shut down the system and remove the power
cords from the server; then, reconnect the server
to power and restart it.
2. Run the Setup utility and select Save Settings.
3. Update the IMM firmware to the latest level (see
“Updating the firmware” on page 281).
3808003 Error retrieving system configuration from 1. Shut down the system and remove the power
IMM cords from the server; then, reconnect the server
to power and restart it.
2. Run the Setup utility and select Save Settings.
3. Update the IMM firmware to the latest level (see
“Updating the firmware” on page 281).

38 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
v Go to the IBM support website at [Link] to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Error code Description Action
3808004 IMM system event log full v When using out-of-band, use the IMM Web
interface or IPMItool to clear the logs from the
operating system.
v When using the local console:
1. Run the Setup utility.
2. Select System Event Log.
3. Select Clear System Event Log.
4. Restart the server.
3818001 Core Root of Trust Measurement (CRTM) 1. Run the Setup utility, select Load Default
update failed Settings, and save the settings.
2. (Trained service technician only) Replace the
system board.
3818002 Core Root of Trust Measurement (CRTM) 1. Run the Setup utility, select Load Default
update aborted Settings, and save the settings.
2. (Trained service technician only) Replace the
system board.
3818003 Core Root of Trust Measurement (CRTM) 1. Run the Setup utility, select Load Default
flash lock failed Settings, and save the settings.
2. (Trained service technician only) Replace the
system board.
3818004 Core Root of Trust Measurement (CRTM) 1. Run the Setup utility, select Load Default
system error Settings, and save the settings.
2. (Trained service technician only) Replace the
system board.
3818005 Current Bank Core Root of Trust 1. Run the Setup utility, select Load Default
Measurement (CRTM) capsule signature Settings, and save the settings.
invalid
2. (Trained service technician only) Replace the
system board.
3818006 Opposite bank CRTM capsule signature 1. Switch the server firmware bank to the backup
invalid bank (see “Starting the backup server firmware”
on page 291).
2. Run the Setup utility, select Load Default
Settings, and save the settings.
3. Switch the bank back to the primary bank.
4. (Trained service technician only) Replace the
system board.

Chapter 3. Diagnostics 39
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
v Go to the IBM support website at [Link] to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Error code Description Action
3818007 CRTM update capsule signature invalid 1. Run the Setup utility, select Load Default
Settings, and save the settings.
2. (Trained service technician only) Replace the
system board.
3828004 AEM power capping disabled 1. Check the settings and the event logs.
2. Make sure that the Active Energy Manager feature
is enabled in the Setup utility. Select System
Settings, Power, Active Energy, and Capping
Enabled.
3. Update the server firmware to the latest level (see
“Updating the firmware” on page 281).
4. Update the IMM firmware to the latest level (see
“Updating the firmware” on page 281).

System event log

The system event log contains messages of three types:
Information
Information messages do not require action; they record significant
system-level events, such as when the server is started.
Warning
Warning messages do not require immediate action; they indicate possible
problems, such as when the recommended maximum ambient temperature
is exceeded.
Error Error messages might require action; they indicate system errors, such as
when a fan is not detected.

Each message contains date and time information, and it indicates the source of
the message (POST or the IMM).

Integrated management module (IMM) error messages

The following table describes the IMM error messages and suggested actions to
correct the detected problems. For more information about IMM, see the Integrated
Management Module User's Guide at [Link]
[Link]/docdisplay?lndocid=MIGR-5079770&brandind=5000008.

40 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 6. IMM error messages

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Message Severity Description Action
Numeric sensor Ambient Temp going Error An upper critical sensor 1. Reduce the ambient
high (upper critical) has asserted. going high has asserted. temperature.
2. Check the server
airflow. Make sure that
nothing is blocking the
air from coming into or
preventing the air from
exiting the server.
Numeric sensor Ambient Temp going Error An upper nonrecoverable 1. Reduce the ambient
high (upper non-recoverable) has sensor going high has temperature.
asserted. asserted.
2. Check the server
airflow. Make sure that
nothing is blocking the
air from coming into or
preventing the air from
exiting the server.
Numeric sensor Planar 3.3V going low Error A lower critical sensor (Trained service technician
(lower critical) has asserted. going low has asserted. only) Replace the system
board.
Numeric sensor Planar 3.3V going high Error An upper critical sensor (Trained service technician
(upper critical) has asserted. going high has asserted. only) Replace the system
board.
Numeric sensor Planar 5V going low Error A lower critical sensor (Trained service technician
(lower critical) has asserted. going low has asserted. only) Replace the system
board.
Numeric sensor Planar 5V going high Error An upper critical sensor (Trained service technician
(upper critical) has asserted. going high has asserted. only) Replace the system
board.
Numeric sensor Planar VBAT going low Error A lower critical sensor Replace the 3 V battery.
(lower critical) has asserted. going low has asserted.
Numeric sensor Fan n A Tach going low Error A lower critical sensor 1. Reseat the failing fan
(lower critical) has asserted. going low has asserted. n, which is indicated by
(n = fan number) a lit LED near the fan
connector on the
system board.
2. Replace the failing fan.
(n = fan number)

Chapter 3. Diagnostics 41
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Numeric sensor Fan n B Tach going low Error A lower critical sensor 1. Reseat the failing fan
(lower critical) has asserted. going low has asserted. n, which is indicated by
(n = fan number) a lit LED near the fan
connector on the
system board.
2. Replace the failing fan.
(n = fan number)
The connector System board has Error An interconnect Reseat the front video
encountered a configuration error. configuration error has cable on the system
occurred. board.

42 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
The Processor CPU nStatus has Failed Error A processor failed - IERR 1. Make sure that the
with IERR. condition has occurred. latest levels of
(n = microprocessor number) firmware and device
drivers are installed for
all adapters and
standard devices, such
as Ethernet, SCSI, and
SAS.
Important: Some
cluster solutions
require specific code
levels or coordinated
code updates. If the
device is part of a
cluster solution, verify
that the latest level of
code is supported for
the cluster solution
before you update the
code.
2. Update the firmware
(UEFI and IMM) to the
latest level “Updating
the firmware” on page
281).
3. Run the DSA program.
4. Reseat the adapter.
5. Replace the adapter.
6. (Trained service
technician only)
Replace
microprocessor n.
7. (Trained service
technician only)
Replace the system
board.
(n = microprocessor
number)

Chapter 3. Diagnostics 43
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
An Over-Temperature Condition has Error An overtemperature 1. Make sure that the
been detected on the Processor CPU condition has occurred for fans are operating, that
nStatus. microprocessor n. there are no
(n = microprocessor number) (n = microprocessor obstructions to the
number) airflow (front and rear
of the server), that the
air baffles are in place
and correctly installed,
and that the server
cover is installed and
completely closed.
2. Make sure that the
heat sink for
microprocessor nis
installed correctly.
3. (Trained service
technician only)
Replace
microprocessor n.
(n = microprocessor
number)

44 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
The Processor CPU nStatus has Failed Error A processor failed - 1. Check for a server
with FRB1/BIST condition. FRB1/BIST condition has firmware update.
(n = microprocessor number) occurred. Important: Some
cluster solutions
require specific code
levels or coordinated
code updates. If the
device is part of a
cluster solution, verify
that the latest level of
code is supported for
the cluster solution
before you update the
code.
2. Make sure that the
installed
microprocessors are
compatible with each
other (see “Installing a
microprocessor and
heat sink” on page 269
for information about
microprocessor
requirements).
3. (Trained service
technician only) Reseat
microprocessor n.
4. (Trained service
technician only)
Replace
microprocessor n.
(n = microprocessor
number)

Chapter 3. Diagnostics 45
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
The Processor CPU nStatus has a Error A processor configuration 1. Make sure that the
Configuration Mismatch. mismatch has occurred. installed
(n = microprocessor number) microprocessors are
compatible with each
other (see “Installing a
microprocessor and
heat sink” on page 269
for information about
microprocessor
requirements).
2. Update the server
firmware to the latest
level (see “Updating
the firmware” on page
281).
3. (Trained service
technician only)
Replace the
incompatible
microprocessor.

46 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
An SM BIOS Uncorrectable CPU Error An SMBIOS uncorrectable 1. Check for a server
complex error for Processor CPU CPU complex error has firmware update.
nStatus has asserted. asserted. Important: Some
(n = microprocessor number) cluster solutions
require specific code
levels or coordinated
code updates. If the
device is part of a
cluster solution, verify
that the latest level of
code is supported for
the cluster solution
before you update the
code.
2. Make sure that the
installed
microprocessors are
compatible with each
other (see “Installing a
microprocessor and
heat sink” on page 269
for information about
microprocessor
requirements).
3. (Trained service
technician only) Reseat
microprocessor n.
4. (Trained service
technician only)
Replace
microprocessor n.
(n = microprocessor
number)

Chapter 3. Diagnostics 47
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Sensor CPU nOverTemp has Error A sensor has changed to 1. Make sure that the
transitioned to critical from a less severe Critical state from a less fans are operating, that
state. severe state. there are no
(n = microprocessor number) obstructions to the
airflow (front and rear
of the server), that the
air baffles are in place
and correctly installed,
and that the server
cover is installed and
completely closed.
2. Check the ambient
temperature. You must
be operating within the
specifications.
3. Make sure that the
heat sink for
microprocessor n is
installed correctly.
4. (Trained service
technician only)
Replace
microprocessor n.
(n = microprocessor
number)
Sensor CPU nOverTemp has Error A sensor has changed to 1. Make sure that the
transitioned to non-recoverable from a Nonrecoverable state from fans are operating, that
less severe state. a less severe state. there are no
(n = microprocessor number) obstructions to the
airflow (front and rear
of the server), that the
air baffles are in place
and correctly installed,
and that the server
cover is installed and
completely closed.
2. Make sure that the
heat sink for
microprocessor n is
installed correctly.
3. (Trained service
technician only)
Replace
microprocessor n.
(n = microprocessor
number)

48 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Sensor CPU nOverTemp has Error A sensor has changed to 1. Make sure that the
transitioned to critical from a Critical state from fans are operating, that
non-recoverable state. Nonrecoverable state. there are no
(n = microprocessor number) obstructions to the
airflow (front and fear
of the server), that the
air baffles are in place
and correctly installed,
and that the server
cover is installed and
completely closed.
2. Check the ambient
temperature. You must
be operating within the
specifications.
3. Make sure that the
heat sink for
microprocessor nis
installed correctly.
4. (Trained service
technician only)
Replace
microprocessor n.
(n = microprocessor
number)

Chapter 3. Diagnostics 49
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Sensor CPU nOverTemp has Error A sensor has changed to 1. Make sure that the
transitioned to non-recoverable. Nonrecoverable state. fans are operating, that
(n = microprocessor number) there are no
obstructions to the
airflow (front and rear
of the server), that the
air baffles are in place
and correctly installed,
and that the server
cover is installed and
completely closed.
2. Check the ambient
temperature. You must
be operating within the
specifications.
3. Make sure that the
heat sink for
microprocessor nis
installed correctly.
4. (Trained service
technician only)
Replace
microprocessor n.
(n = microprocessor
number)

50 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Processor n is operating in a Degraded Warning Throttling has occurred for 1. Make sure that the
State. microprocessor n. (n = fans are operating, that
(n = microprocessor number) microprocessor number) there are no
obstructions to the
airflow (front and rear
of the server), that the
air baffles are in place
and correctly installed,
and that the server
cover is installed and
completely closed.
2. Check the ambient
temperature. You must
be operating within the
specifications.
3. Make sure that the
heat sink for
microprocessor nis
installed correctly.
4. (Trained service
technician only)
Replace
microprocessor n.
(n = microprocessor
number)
A bus timeout has occurred on system Error A bus timeout has 1. Remove the adapter
%1. occurred. from the PCI slot that
(%1 = is indicated by a lit
CIM_ComputerSystem.ElementName) LED.
2. Replace the riser-card
assembly.
3. Remove all PCI
adapters.
4. (Trained service
technicians only)
Replace the system
board.

Chapter 3. Diagnostics 51
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
A software NMI has occurred on system Error A software NMI has 1. Check the device
%1. occurred. driver.
(%1 =
2. Reinstall the device
CIM_ComputerSystem.ElementName)
driver.
3. Update all device
drives to the latest
level.
4. Update the firmware
(UEFI and IMM) (see
“Updating the
firmware” on page
281).

52 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
The System %1 encountered a POST Error A POST error has 1. Make sure the server
Error. occurred. meets the minimum
(%1 = (Sensor = ABR Status) configuration to start
CIM_ComputerSystem.ElementName)
(see “Power-supply
LEDs” on page 129).
2. Recover the server
firmware from the
backup page:
a. Restart the server.
b. At the prompt,
press F3 to recover
the firmware.
3. Update the server
firmware to the latest
level (see “Updating
the firmware” on page
281).
Important: Some
cluster solutions
require specific code
levels or coordinated
code updates. If the
device is part of a
cluster solution, verify
that the latest level of
code is supported for
the cluster solution
before you update the
code.
4. Remove components
one at a time,
restarting the server
each time, to see if the
problem goes away.
5. If the problem remains,
(trained service
technician) replace the
system board.

Chapter 3. Diagnostics 53
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
The System %1 encountered a POST Error A POST error has 1. Make sure the server
Error. occurred. meets the minimum
(%1 = (Sensor = Firmware Error) configuration to start
CIM_ComputerSystem.ElementName)
(see “Power-supply
LEDs” on page 129).
2. Update the server
firmware on the
primary page.
Important: Some
cluster solutions
require specific code
levels or coordinated
code updates. If the
device is part of a
cluster solution, verify
that the latest level of
code is supported for
the cluster solution
before you update the
code.
3. (Trained service
technician only)
Replace the system
board.

54 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
An Uncorrectable Bus Error has Error A bus uncorrectable error 1. Check the
occurred on system %1. has occurred. system-event log.
(%1 = CIM_ComputerSystem. (Sensor = Critical Int PCI)
2. Check the PCI error
ElementName)
LEDs.
3. Remove the adapter
from the indicated PCI
slot.
4. Check for a server
firmware update.
Important: Some
cluster solutions
require specific code
levels or coordinated
code updates. If the
device is part of a
cluster solution, verify
that the latest level of
code is supported for
the cluster solution
before you update the
code.
5. (Trained service
technician only)
Replace the system
board.

Chapter 3. Diagnostics 55
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
An Uncorrectable Bus Error has Error A bus uncorrectable error 1. Check the
occurred on system %1. has occurred. system-event log.
(%1 = (Sensor = Critical Int CPU)
2. Check the
CIM_ComputerSystem.ElementName)
microprocessor error
LEDs.
3. Remove the failing
microprocessor from
the system board.
4. Check for a server
firmware update.
Important: Some
cluster solutions
require specific code
levels or coordinated
code updates. If the
device is part of a
cluster solution, verify
that the latest level of
code is supported for
the cluster solution
before you update the
code.
5. Make sure that the two
microprocessors are
matching.
6. (Trained service
technician only)
Replace the system
board.

56 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
An Uncorrectable Bus Error has Error A bus uncorrectable error 1. Check the
occurred on system %1. has occurred. system-event log.
(%1 = (Sensor = Critical Int
2. Check the DIMM error
CIM_ComputerSystem.ElementName) DIMM)
LEDs.
3. Remove the failing
DIMM from the system
board.
4. Check for a server
firmware update.
Important: Some
cluster solutions
require specific code
levels or coordinated
code updates. If the
device is part of a
cluster solution, verify
that the latest level of
code is supported for
the cluster solution
before you update the
code.
5. Make sure that the
installed DIMMs are
supported and
configured correctly.
6. (Trained service
technician only)
Replace the system
board.

Chapter 3. Diagnostics 57
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Sensor Sys Board Fault has transitioned Error A sensor has changed to 1. Check the
to critical from a less severe state. Critical state from a less system-event log.
severe state.
2. Check for an error LED
on the system board.
3. Replace any failing
device.
4. Check for a server
firmware update.
Important: Some
cluster solutions
require specific code
levels or coordinated
code updates. If the
device is part of a
cluster solution, verify
that the latest level of
code is supported for
the cluster solution
before you update the
code.
5. (Trained service
technician only)
Replace the system
board.
The Power Supply (Power Supply: n) Error Power supply nhas failed. 1. If the power-on LED is
has Failed. (n = power supply number) lit, complete the
(n = power supply number) following steps:
a. Reduce the server
to the minimum
configuration (see
“Power-supply
LEDs” on page
129).
b. Reinstall the
components one at
a time, restarting
the server each
time.
c. If the error recurs,
replace the
component that you
just reinstalled.
2. Reseat power supply
n.
3. Replace power supply
n.
(n = power supply number)

58 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Sensor PS n Fan Fault has transitioned Error A sensor has changed to 1. Make sure that there
to critical from a less severe state. Critical state from a less are no obstructions,
(n = power supply number) severe state. such as bundled
cables, to the airflow
from the power-supply
fan.
2. Replace power supply
n.
(n = power supply number)
Sensor VT Fault has transitioned to Error A sensor has changed to 1. Check the
non-recoverable. Nonrecoverable state. power-supply LEDs.
2. Follow the actions in
“Power-supply LEDs”
on page 129 and
“Power problems” on
page 113.
3. Replace the failing
power supply.
4. (Trained service
technician only)
Replace the system
board.
Sensor Pwr Rail A Fault has transitioned Error A sensor has changed to 1. Turn off the server and
to non-recoverable. Nonrecoverable state. disconnect it from
power.
2. Remove the optical
drive, fans, hard disk
drives, and hard disk
drive backplane.
3. Reinstall each device,
one at a time, starting
the server each time to
isolate the failing
device.
4. Replace the failing
device.
5. (Trained service
technician only)
Replace the system
board.

Chapter 3. Diagnostics 59
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Sensor Pwr Rail B Fault has transitioned Error A sensor has changed to 1. Turn off the server and
to non-recoverable. Nonrecoverable state. disconnect it from
power.
2. Remove the optical
drive, fans, hard disk
drives, and hard disk
drive backplane.
3. Reinstall each device,
one at a time, starting
the server each time to
isolate the failing
device.
4. Replace the failing
device.
5. (Trained service
technician only)
Replace the system
board.
Sensor Pwr Rail C Fault has Error A sensor has changed to 1. Turn off the server and
transitioned to non-recoverable. Nonrecoverable state. disconnect it from
power.
2. (Trained service
technician only)
Remove the SAS/SATA
RAID riser card, the
DIMMs in connectors 1
through 8, and the
microprocessor in
socket 1.
3. Reinstall each device,
one at a time, starting
the server each time to
isolate the failing
device.
4. Replace the failing
device.
5. (Trained service
technician only)
Replace the system
board.

60 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Sensor Pwr Rail D Fault has Error A sensor has changed to 1. Turn off the server and
transitioned to non-recoverable. Nonrecoverable state. disconnect it from
power.
2. (Trained service
technician only)
Remove the
microprocessor from
socket 1.
3. (Trained service
technician only)
Reinstall the
microprocessor in
socket 1 and restart
the server.
4. (Trained service
technician only)
Replace the failing
microprocessor.
5. (Trained service
technician only)
Replace the system
board.
Sensor Pwr Rail E Fault has transitioned Error A sensor has changed to 1. Turn off the server and
to non-recoverable. Nonrecoverable state. disconnect it from
power.
2. (Trained service
technician only)
Remove the PCI riser
card from PCI
riser-card connector 2
and the
microprocessor from
socket 2.
3. Reinstall each device,
one at a time, starting
the server each time to
isolate the failing
device.
4. Replace the failing
device.
5. (Trained service
technician only)
Replace the system
board.

Chapter 3. Diagnostics 61
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Sensor PS n Therm Fault has Error A sensor has changed to 1. Make sure that there
transitioned to critical from a less severe Critical state from a less are no obstructions,
state. severe state. such as bundled
(n = power supply number) cables, to the airflow
from the power-supply
fan.
2. Replace power supply
n.
(n = power supply number)
Redundancy Power Unit has been Error Redundancy has been lost 1. Check the LEDs for
reduced. and is insufficient to both power supplies.
continue operation.
2. Follow the actions in
“Power-supply LEDs”
on page 129.
Redundancy Cooling Zone 1 has been Error Redundancy has been lost 1. Make sure that the
reduced. and is insufficient to connectors on fans 1
continue operation. and 2 are not
damaged.
2. Make sure that the fan
1 and 2 connectors on
the system board are
not damaged.
3. Make sure that the
fans are correctly
installed.
4. Reseat the fans.
5. Replace the fans.
Sensor RAID Error has transitioned to Error A sensor has changed to 1. Check the hard disk
critical from a less severe state. Critical state from a less drive amber status
severe state. LEDs to identify the
failed hard disk drive
or check the RAID
controller system
management software
event logs.
2. Reseat the hard disk
drive for which the
status LED is lit.
3. Replace the defective
hard disk drive.

62 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
The Drive n Status has been removed Error A drive has been removed. 1. Reseat hard disk drive
from unit Drive 0 Status. n.
(n = hard disk drive number) (n = hard disk drive
number). Wait 1 minute
or more before
reinstalling the drive.
2. Replace the hard disk
drive.
3. Make sure that the
disk firmware and
RAID controller
firmware is at the latest
level.
4. Check the SAS cable.
The Drive n Status has been disabled Error A drive has been disabled 1. Run the hard disk drive
due to a detected fault. because of a fault. diagnostic test on drive
(n = hard disk drive number) n.
2. Reseat the following
components:
a. Hard disk drive
(wait 1 minute or
more before
reinstalling the
drive).
b. Cable from the
system board to
the backplane
3. Replace the following
components one at a
time, in the order
shown, restarting the
server each time:
a. Hard disk drive
b. Cable from the
system board to
the backplane
c. Hard disk drive
backplane
(n = hard disk drive
number)

Chapter 3. Diagnostics 63
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Array %1 is in critical condition. Error An array is in Critical state. 1. Make sure that the
(%1 = (Sensor = Drive n Status) RAID controller
CIM_ComputerSystem.ElementName) (n = hard disk drive firmware and hard disk
number) drive firmware is at the
latest level.
2. Make sure that the
SAS cable is
connected correctly.
3. Replace the SAS
cable.
4. Replace the controller.
5. Replace the hard disk
drive that is indicated
by a lit status LED.
Array %1 has failed. Error An array is in Failed state. 1. Make sure that the
(%1 = (Sensor = Drive n Status) RAID controller
CIM_ComputerSystem.ElementName) (n = hard disk drive firmware and hard disk
number) drive firmware is at the
latest level.
2. Make sure that the
SAS cable is
connected correctly.
3. Replace the SAS
cable.
4. Replace the controller.
5. Replace the hard disk
drive that is indicated
by a lit status LED.

64 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Memory uncorrectable error detected for Error A memory uncorrectable 1. Check the IBM support
DIMM All DIMMs on Memory Subsystem error has occurred. website for an
All DIMMs. applicable retain tip or
firmware update that
applies to this memory
error.
2. Manually re-enable all
affected DIMMs if the
server firmware version
is older than UEFI
v1.10. If the server
firmware version is
UEFI v1.10 or newer,
disconnect and
reconnect the server to
the power source and
restart the server.
3. Swap the affected
DIMMs (as indicated
by the error LEDs on
the system board or
the event logs) to a
different memory
channel or
microprocessor (see
“Installing a memory
module” on page 216
for memory
population).
4. If the problem follows
the DIMM, replace the
failing DIMM (see
“Removing a memory
module” on page 215
and “Installing a
memory module” on
page 216).
(Continued on the next
page)

Chapter 3. Diagnostics 65
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Memory uncorrectable error detected for Error A memory uncorrectable 5. (Trained service
DIMM All DIMMs on Memory Subsystem error has occurred. technician only) If the
All DIMMs. problem occurs on the
same DIMM connector,
check the DIMM
connector. If the
connector contains any
foreign material or is
damaged, replace the
system board (see
“Removing the system
board” on page 275
and “Installing the
system board” on page
277).
6. (Trained service
technician only)
Remove the affected
microprocessor and
check the
microprocessor socket
pins for any damaged
pins. If a damage is
found, replace the
system board (see
“Removing the system
board” on page 275
and “Installing the
system board” on page
277).
7. (Trained Service
technician only)
Replace the affected
microprocessor (see
“Removing a
microprocessor and
heat sink” on page 267
and “Installing a
microprocessor and
heat sink” on page
269).

66 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Memory Logging Limit Reached for Error The memory logging limit 1. Check the IBM support
DIMM All DIMMs on Memory Subsystem has been reached. website for an
All DIMMs. applicable retain tip or
firmware update that
applies to this memory
error.
2. Swap the affected
DIMMs (as indicated
by the error LEDs on
the system board or
the event logs) to a
different memory
channel or
microprocessor (see
“Installing a memory
module” on page 216
for memory
population).
3. If the error still occurs
on the same DIMM,
replace the affected
DIMM.
4. (Trained service
technician only) If the
problem occurs on the
same DIMM connector,
check the DIMM
connector. If the
connector contains any
foreign material or is
damaged, replace the
system board (see
“Removing the system
board” on page 275
and “Installing the
system board” on page
277).
(Continued on the next
page)

Chapter 3. Diagnostics 67
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Memory Logging Limit Reached for Error The memory logging limit 5. (Trained service
DIMM All DIMMs on Memory Subsystem has been reached. technician only)
All DIMMs. Remove the affected
microprocessor and
check the
microprocessor socket
pins for any damaged
pins. If a damage is
found, replace the
system board (see
“Removing the system
board” on page 275
and “Installing the
system board” on page
277).
6. (Trained Service
technician only)
Replace the affected
microprocessor (see
“Removing a
microprocessor and
heat sink” on page 267
and “Installing a
microprocessor and
heat sink” on page
269).
Memory DIMM Configuration Error for Error A DIMM configuration error Make sure that DIMMs are
All DIMMs on Memory Subsystem All has occurred. installed in the correct
DIMMs. sequence and have the
same size, type, speed,
and technology.

68 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Memory DIMM disabled for All DIMMs Info DIMM disabled 1. Make sure the DIMM is
on Memory Subsystem All DIMMs. installed correctly (see
“Installing a memory
module” on page 216).
2. If the DIMM was
disabled because of a
memory fault (memory
uncorrectable error or
memory logging limit
reached), follow the
suggested actions for
that error event and
restart the server.
3. Check the IBM support
website for an
applicable retain tip or
firmware update that
applies to this memory
event. If no memory
fault is recorded in the
logs and no DIMM
connector error LED is
lit, you can re-enable
the DIMM through the
Setup utility or the
Advanced Settings
Utility (ASU).

Chapter 3. Diagnostics 69
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Memory uncorrectable error detected for Error A memory uncorrectable 1. Check the IBM support
DIMM One of the DIMMs on Memory error has occurred. website for an
Subsystem One of the DIMMs. applicable retain tip or
firmware update that
applies to this memory
error.
2. Manually re-enable all
affected DIMMs if the
server firmware version
is older than UEFI
v1.10. If the server
firmware version is
UEFI v1.10 or newer,
disconnect and
reconnect the server to
the power source and
restart the server.
3. Swap the affected
DIMMs (as indicated
by the error LEDs on
the system board or
the event logs) to a
different memory
channel or
microprocessor (see
“Installing a memory
module” on page 216
for memory
population).
4. If the problem follows
the DIMM, replace the
failing DIMM (see
“Removing a memory
module” on page 215
and “Installing a
memory module” on
page 216).
(Continued on the next
page)

70 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Memory uncorrectable error detected for Error A memory uncorrectable 5. (Trained service
DIMM One of the DIMMs on Memory error has occurred. technician only) If the
Subsystem One of the DIMMs. problem occurs on the
same DIMM connector,
check the DIMM
connector. If the
connector contains any
foreign material or is
damaged, replace the
system board (see
“Removing the system
board” on page 275
and “Installing the
system board” on page
277).
6. (Trained service
technician only)
Remove the affected
microprocessor and
check the
microprocessor socket
pins for any damaged
pins. If a damage is
found, replace the
system board (see
“Removing the system
board” on page 275
and “Installing the
system board” on page
277).
7. (Trained Service
technician only)
Replace the affected
microprocessor (see
“Removing a
microprocessor and
heat sink” on page 267
and “Installing a
microprocessor and
heat sink” on page
269).

Chapter 3. Diagnostics 71
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Memory Logging Limit Reached for Error The memory logging limit 1. Check the IBM support
DIMM One of the DIMMs on Memory has been reached. website for an
Subsystem One of the DIMMs. applicable retain tip or
firmware update that
applies to this memory
error.
2. Swap the affected
DIMMs (as indicated
by the error LEDs on
the system board or
the event logs) to a
different memory
channel or
microprocessor (see
“Installing a memory
module” on page 216
for memory
population).
3. If the error still occurs
on the same DIMM,
replace the affected
DIMM.
4. (Trained service
technician only) If the
problem occurs on the
same DIMM connector,
check the DIMM
connector. If the
connector contains any
foreign material or is
damaged, replace the
system board (see
“Removing the system
board” on page 275
and “Installing the
system board” on page
277).
(Continued on the next
page)

72 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Memory Logging Limit Reached for Error The memory logging limit 5. (Trained service
DIMM One of the DIMMs on Memory has been reached. technician only)
Subsystem One of the DIMMs. Remove the affected
microprocessor and
check the
microprocessor socket
pins for any damaged
pins. If a damage is
found, replace the
system board (see
“Removing the system
board” on page 275
and “Installing the
system board” on page
277).
6. (Trained Service
technician only)
Replace the affected
microprocessor (see
“Removing a
microprocessor and
heat sink” on page 267
and “Installing a
microprocessor and
heat sink” on page
269).
Memory DIMM Configuration Error for Error A DIMM configuration error Make sure that DIMMs are
One of the DIMMs on Memory has occurred. installed in the correct
Subsystem One of the DIMMs. sequence and have the
same size, type, speed,
and technology.

Chapter 3. Diagnostics 73
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Memory DIMM disabled for One of the Info DIMM disabled 1. Make sure the DIMM is
DIMMs on Memory Subsystem One of installed correctly (see
the DIMMs. “Installing a memory
module” on page 216).
2. If the DIMM was
disabled because of a
memory fault (memory
uncorrectable error or
memory logging limit
reached), follow the
suggested actions for
that error event and
restart the server.
3. Check the IBM support
website for an
applicable retain tip or
firmware update that
applies to this memory
event. If no memory
fault is recorded in the
logs and no DIMM
connector error LED is
lit, you can re-enable
the DIMM through the
Setup utility or the
Advanced Settings
Utility (ASU).

74 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Memory uncorrectable error detected for Error A memory uncorrectable 1. Check the IBM support
DIMM n Status on Memory Subsystem error has occurred. website for an
DIMM n Status. applicable retain tip or
(n = DIMM number) firmware update that
applies to this memory
error.
2. Manually re-enable all
affected DIMMs if the
server firmware version
is older than UEFI
v1.10. If the server
firmware version is
UEFI v1.10 or newer,
disconnect and
reconnect the server to
the power source and
restart the server.
3. Swap the affected
DIMMs (as indicated
by the error LEDs on
the system board or
the event logs) to a
different memory
channel or
microprocessor (see
“Installing a memory
module” on page 216
for memory
population).
4. If the problem follows
the DIMM, replace the
failing DIMM (see
“Removing a memory
module” on page 215
and “Installing a
memory module” on
page 216).
(Continued on the next
page)

Chapter 3. Diagnostics 75
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Memory uncorrectable error detected for Error A memory uncorrectable 5. (Trained service
DIMM n Status on Memory Subsystem error has occurred. technician only) If the
DIMM n Status. problem occurs on the
(n = DIMM number) same DIMM connector,
check the DIMM
connector. If the
connector contains any
foreign material or is
damaged, replace the
system board (see
“Removing the system
board” on page 275
and “Installing the
system board” on page
277).
6. (Trained service
technician only)
Remove the affected
microprocessor and
check the
microprocessor socket
pins for any damaged
pins. If a damage is
found, replace the
system board (see
“Removing the system
board” on page 275
and “Installing the
system board” on page
277).
7. (Trained Service
technician only)
Replace the affected
microprocessor (see
“Removing a
microprocessor and
heat sink” on page 267
and “Installing a
microprocessor and
heat sink” on page
269).

76 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Memory Logging Limit Reached for Error The memory logging limit 1. Check the IBM support
DIMM nStatus on Memory Subsystem has been reached. website for an
DIMMnStatus. applicable retain tip or
(n = DIMM number) firmware update that
applies to this memory
error.
2. Swap the affected
DIMMs (as indicated
by the error LEDs on
the system board or
the event logs) to a
different memory
channel or
microprocessor (see
“Installing a memory
module” on page 216
for memory
population).
3. If the error still occurs
on the same DIMM,
replace the affected
DIMM.
4. (Trained service
technician only) If the
problem occurs on the
same DIMM connector,
check the DIMM
connector. If the
connector contains any
foreign material or is
damaged, replace the
system board (see
“Removing the system
board” on page 275
and “Installing the
system board” on page
277).
(Continued on the next
page)

Chapter 3. Diagnostics 77
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Memory Logging Limit Reached for Error The memory logging limit 5. (Trained service
DIMM nStatus on Memory Subsystem has been reached. technician only)
DIMMnStatus. Remove the affected
(n = DIMM number) microprocessor and
check the
microprocessor socket
pins for any damaged
pins. If a damage is
found, replace the
system board (see
“Removing the system
board” on page 275
and “Installing the
system board” on page
277).
6. (Trained Service
technician only)
Replace the affected
microprocessor (see
“Removing a
microprocessor and
heat sink” on page 267
and “Installing a
microprocessor and
heat sink” on page
269).
Memory DIMM Configuration Error for Error A DIMM configuration error Make sure that DIMMs are
DIMM n Status on Memory Subsystem has occurred. installed in the correct
DIMM n Status. sequence and have the
(n = DIMM number) same size, type, speed,
and technology.

78 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Memory DIMM disabled for DIMM n Info DIMM disabled 1. Make sure the DIMM is
Status on Memory Subsystem DIMM n installed correctly (see
Status. “Installing a memory
(n = DIMM number) module” on page 216).
2. If the DIMM was
disabled because of a
memory fault (memory
uncorrectable error or
memory logging limit
reached), follow the
suggested actions for
that error event and
restart the server.
3. Check the IBM support
website for an
applicable retain tip or
firmware update that
applies to this memory
event. If no memory
fault is recorded in the
logs and no DIMM
connector error LED is
lit, you can re-enable
the DIMM through the
Setup utility or the
Advanced Settings
Utility (ASU).

Chapter 3. Diagnostics 79
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Memory DIMM scrub failure for DIMM n Error DIMM scrub failure. 1. Check the IBM support
Status on Memory Subsystem DIMM n website for an
Status. applicable retain tip or
(n = DIMM number) firmware update that
applies to this memory
error.
2. Manually re-enable all
affected DIMMs if the
server firmware version
is older than UEFI
v1.10. If the server
firmware version is
UEFI v1.10 or newer,
disconnect and
reconnect the server to
the power source and
restart the server.
3. Swap the affected
DIMMs (as indicated
by the error LEDs on
the system board or
the event logs) to a
different memory
channel or
microprocessor (see
“Installing a memory
module” on page 216
for memory
population).
4. If the problem is
related to a DIMM,
replace the failing
DIMM (see “Removing
a memory module” on
page 215 and
“Installing a memory
module” on page 216).
(Continued on the next
page)

80 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Memory DIMM scrub failure for DIMM n Error DIMM scrub failure. 5. (Trained service
Status on Memory Subsystem DIMM n technician only) If the
Status. problem occurs on the
(n = DIMM number) same DIMM connector,
check the DIMM
connector. If the
connector contains any
foreign material or is
damaged, replace the
system board (see
“Removing the system
board” on page 275
and “Installing the
system board” on page
277).
6. (Trained service
technician only)
Remove the affected
microprocessor and
check the
microprocessor socket
pins for any damaged
pins. If a damage is
found, replace the
system board (see
“Removing the system
board” on page 275
and “Installing the
system board” on page
277).
7. (Trained service
technician only) If the
problem is related to
microprocessor socket
pins, replace the
system board (see
“Removing the system
board” on page 275
and “Installing the
system board” on page
277).
(Continued on the next
page)

Chapter 3. Diagnostics 81
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Memory DIMM scrub failure for DIMM n Error DIMM scrub failure. 8. (Trained Service
Status on Memory Subsystem DIMM n technician only)
Status. Replace the affected
(n = DIMM number) microprocessor (see
“Removing a
microprocessor and
heat sink” on page 267
and “Installing a
microprocessor and
heat sink” on page
269).
Sensor DIMM n Temp has transitioned Error A sensor has changed to 1. Make sure that the
to critical from a less severe state. Critical state from a less fans are operating, that
(n = DIMM number) severe state. there are no
obstructions to the
airflow, that the air
baffles are in place and
correctly installed, and
that the server cover is
installed and
completely closed.
2. Make sure that
ambient temperature is
within the
specifications.
3. If a fan has failed,
complete the action for
a fan failure.
4. Replace DIMM n.
(n = DIMM number)

82 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
All PCI error Error PCI bridge (IOH) error 1. Check the riser-card
LEDs.
2. Reseat the affected
adapters and riser
card.
3. Update the server
firmware (UEFI and
IMM) and adapter
firmware.
Important: Some
cluster solutions
require specific code
levels or coordinated
code updates. If the
device is part of a
cluster solution, verify
that the latest level of
code is supported for
the cluster solution
before you update the
code.
4. Remove both adapters.
5. Replace the riser
cards.
6. (Trained service
technicians only)
Replace the system
board.

Chapter 3. Diagnostics 83
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
A PCI PERR has occurred on system Error A PCI PERR has occurred. 1. Check the riser-card
%1. (Sensor = All PCI Err) LEDs.
(%1 =
2. Reseat the affected
CIM_ComputerSystem.ElementName)
adapters and riser
card.
3. Update the server
firmware (UEFI and
IMM) and adapter
firmware.
Important: Some
cluster solutions
require specific code
levels or coordinated
code updates. If the
device is part of a
cluster solution, verify
that the latest level of
code is supported for
the cluster solution
before you update the
code.
4. Remove both adapters.
5. Replace the PCIe
adapter.
6. Replace the riser card.

84 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
A PCI SERR has occurred on system Error A PCI SERR has occurred. 1. Check the riser-card
%1. (Sensor = All PCI Err) LEDs.
(%1 =
2. Reseat the affected
CIM_ComputerSystem.ElementName)
adapters and riser
card.
3. Update the server
firmware (UEFI and
IMM) and adapter
firmware.
Important: Some
cluster solutions
require specific code
levels or coordinated
code updates. If the
device is part of a
cluster solution, verify
that the latest level of
code is supported for
the cluster solution
before you update the
code.
4. Make sure that the
adapter is on the
serverproven list.
5. Remove both adapters.
6. Replace the PCIe
adapter.
7. Replace the riser card.

Chapter 3. Diagnostics 85
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
A PCI PERR has occurred on system Error A PCI PERR has occurred. 1. Check the riser-card
%1. (Sensor = PCI Slot n; n = LEDs.
(%1 = PCI slot number)
2. Reseat the affected
CIM_ComputerSystem.ElementName)
adapters and riser
card.
3. Update the server
firmware (UEFI and
IMM) and adapter
firmware.
Important: Some
cluster solutions
require specific code
levels or coordinated
code updates. If the
device is part of a
cluster solution, verify
that the latest level of
code is supported for
the cluster solution
before you update the
code.
4. Make sure that the
adapter is on the
serverproven list.
5. Remove the adapter
from slot n.
6. Replace the PCIe
adapter.
7. Replace riser card n.
(n = PCI slot number)

86 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
A PCI SERR has occurred on system Error A PCI SERR has occurred. 1. Check the riser-card
%1. (Sensor = PCI Slot n; n = LEDs.
(%1 = PCI slot number)
2. Reseat the affected
CIM_ComputerSystem.ElementName)
adapters and riser
card.
3. Update the server
firmware (UEFI and
IMM) and adapter
firmware.
Important: Some
cluster solutions
require specific code
levels or coordinated
code updates. If the
device is part of a
cluster solution, verify
that the latest level of
code is supported for
the cluster solution
before you update the
code.
4. Make sure that the
adapter is on the
serverproven list.
5. Remove the adapter
from slot n.
6. Replace the PCIe
adapter.
7. Replace riser card n.
(n = PCI slot number)

Chapter 3. Diagnostics 87
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
A PCI PERR has occurred on system Error A PCI PERR has occurred. 1. Check the riser-card
%1. (Sensor = One of PCI Err) LEDs.
(%1 =
2. Reseat the affected
CIM_ComputerSystem.ElementName)
adapters and riser
card.
3. Update the server
firmware (UEFI and
IMM) and adapter
firmware.
Important: Some
cluster solutions
require specific code
levels or coordinated
code updates. If the
device is part of a
cluster solution, verify
that the latest level of
code is supported for
the cluster solution
before you update the
code.
4. Make sure that the
adapter is on the
serverproven list.
5. Remove both adapters.
6. Replace the PCIe
adapter.
7. Replace the riser card.
8. (Trained service
technician only)
Replace the system
board.

88 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
A PCI SERR has occurred on system Error A PCI SERR has occurred. 1. Check the riser-card
%1. (Sensor = One of PCI Err) LEDs.
(%1 =
2. Reseat the affected
CIM_ComputerSystem.ElementName)
adapters and riser
card.
3. Update the server
firmware (UEFI and
IMM) and adapter
firmware.
Important: Some
cluster solutions
require specific code
levels or coordinated
code updates. If the
device is part of a
cluster solution, verify
that the latest level of
code is supported for
the cluster solution
before you update the
code.
4. Make sure that the
adapter is on the
serverproven list.
5. Remove both adapters.
6. Replace the PCIe
adapter.
7. Replace the riser card.
8. (Trained service
technician only)
Replace the system
board.

Chapter 3. Diagnostics 89
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Fault in slot System board on system Error 1. Check the riser-card
%1. LEDs.
(%1 =
2. Reseat the affected
CIM_ComputerSystem.ElementName)
adapters and riser
card.
3. Update the server
firmware (UEFI and
IMM) and adapter
firmware.
Important: Some
cluster solutions
require specific code
levels or coordinated
code updates. If the
device is part of a
cluster solution, verify
that the latest level of
code is supported for
the cluster solution
before you update the
code.
4. Make sure that the
adapter is on the
serverproven list.
5. Remove both adapters.
6. Replace the PCIe
adapter.
7. Replace the riser card.
8. (Trained service
technician only)
Replace the system
board.
Redundancy Bckup Mem Status has Error Redundancy has been lost 1. Check the
been reduced. and is insufficient to system-event log for
continue operation. DIMM failure events
(uncorrectable or PFA)
and correct the
failures.
2. Re-enable mirroring in
the Setup utility.
Sensor Planar Fault has transitioned to Error A sensor has changed to (Trained service technician
critical from a less severe state. Critical state from a less only) Replace the system
severe state. board.
IMM Network Initialization Complete. Info An IMM network has No action; information only.
completed initialization.

90 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Certificate Authority %1 has detected a Error A problem has occurred 1. Make sure that the
%2 Certificate Error. with the SSL Server, SSL certificate that you are
(%1 = IBM_CertificateAuthority. Client, or SSL Trusted CA importing is correct.
CADistinguishedName; %2 = certificate that has been
2. Try importing the
CIM_PublicKeyCertificate. imported into the IMM. The
certificate again.
ElementName) imported certificate must
contain a public key that
corresponds to the key pair
that was previously
generated by the Generate
a New Key and
Certificate Signing
Request link.
Ethernet Data Rate modified from %1 to Info A user has modified the No action; information only.
%2 by user %3. Ethernet port data rate.
(%1 = CIM_EthernetPort.Speed; %2 =
CIM_EthernetPort.Speed; %3 = user ID)
Ethernet Duplex setting modified from Info A user has modified the No action; information only.
%1 to %2 by user %3. Ethernet port duplex
(%1 = CIM_EthernetPort.FullDuplex; %2 setting.
= CIM_EthernetPort.FullDuplex; %3 =
user ID)
Ethernet MTU setting modified from %1 Info A user has modified the No action; information only.
to %2 by user %3. Ethernet port MTU setting.
(%1 = CIM_EthernetPort.
ActiveMaximumTransmissionUnit;
%2 = CIM_EthernetPort.
ActiveMaximumTransmissionUnit;
%3 = user ID)
Ethernet Duplex setting modified from Info A user has modified the No action; information only.
%1 to %2 by user %3. Ethernet port MAC address
(%1 = setting.
CIM_EthernetPort.NetworkAddresses;
%2 =
CIM_EthernetPort.NetworkAddresses;
%3 = user ID)
Ethernet interface %1 by user %2. Info A user has enabled or No action; information only.
(%1 = CIM_EthernetPort.EnabledState; disabled the Ethernet
%2 = user ID) interface.
Hostname set to %1 by user %2. Info A user has modified the No action; information only.
(%1 = host name of the IMM.
CIM_DNSProtocolEndpoint.Hostname;
%2 = user ID)

Chapter 3. Diagnostics 91
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
IP address of network interface modified Info A user has modified the IP No action; information only.
from %1 to %2 by user %3. address of the IMM.
(%1 =
CIM_IPProtocolEndpoint.IPv4Address;
%2 =
CIM_StaticIPAssignmentSettingData.
IPAddress; %3 = user ID)
IP subnet mask of network interface Info A user has modified the IP No action; information only.
modified from %1 to %2 by user %3s. subnet mask of the IMM.
(%1 =
CIM_IPProtocolEndpoint.SubnetMask;
%2 =
CIM_StaticIPAssignmentSettingData.
SubnetMask; %3 = user ID)
IP address of default gateway modified Info A user has modified the No action; information only.
from %1 to %2 by user %3s. default gateway IP address
(%1 = CIM_IPProtocolEndpoint. of the IMM.
GatewayIPv4Address; %2 =
CIM_StaticIPAssignmentSettingData.
DefaultGatewayAddress;
%3 = user ID)
OS Watchdog response %1 by %2. Info A user has enabled or No action; information only.
(%1 = Enabled or Disabled; %2 = user disabled an OS Watchdog.
ID)
DHCP[%1] failure, no IP address Info A DHCP server has failed 1. Make sure that the
assigned. to assign an IP address to network cable is
(%1 = IP address, [Link]) the IMM. connected.
2. Make sure that there is
a DHCP server on the
network that can
assign an IP address
to the IMM.
Remote Login Successful. Login ID: %1 Info A user has successfully No action; information only.
from %2 at IP address %3. logged in to the IMM.
(%1 = user ID; %2 =
ValueMap(CIM_ProtocolEndpoint.
ProtocolIFType;
%3 = IP address, [Link])
Attempting to %1 server %2 by user Info A user has used the IMM No action; information only.
%3. to perform a power
(%1 = Power Up, Power Down, Power function on the server.
Cycle, or Reset; %2 =
IBM_ComputerSystem.ElementName;
%3 = user ID)

92 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Security: Userid: '%1' had %2 login Error A user has exceeded the 1. Make sure that the
failures from WEB client at IP address maximum number of correct login ID and
%3. unsuccessful login password are being
(%1 = user ID; %2 = attempts from a Web used.
MaximumSuccessiveLoginFailures browser and has been
2. Have the system
(currently set to 5 in the firmware); %3 = prevented from logging in
administrator reset the
IP address, [Link]) for the lockout period.
login ID or password.
Security: Login ID: '%1' had %2 login Error A user has exceeded the 1. Make sure that the
failures from CLI at %3. maximum number of correct login ID and
(%1 = user ID; %2 = unsuccessful login password are being
MaximumSuccessiveLoginFailures attempts from the used.
(currently set to 5 in the firmware); %3 = command-line interface
2. Have the system
IP address, [Link]) and has been prevented
administrator reset the
from logging in for the
login ID or password.
lockout period.
Remote access attempt failed. Invalid Error A user has attempted to 1. Make sure that the
userid or password received. Userid is log in from a Web browser correct login ID and
'%1' from WEB browser at IP address by using an invalid login ID password are being
%2. or password. used.
(%1 = user ID; %2 = IP address,
2. Have the system
[Link])
administrator reset the
login ID or password.
Remote access attempt failed. Invalid Error A user has attempted to 1. Make sure that the
userid or password received. Userid is log in from a Telnet correct login ID and
'%1' from TELNET client at IP address session by using an invalid password are being
%2. login ID or password. used.
(%1 = user ID; %2 = IP address,
2. Have the system
[Link])
administrator reset the
login ID or password.
The Chassis Event Log (CEL) on Info A user has cleared the No action; information only.
system %1 cleared by user %2. IMM event log.
(%1 =
CIM_ComputerSystem.ElementName;
%2 = user ID)
IMM reset was initiated by user %1. Info A user has initiated a reset No action; information only.
(%1 = user ID) of the IMM.

Chapter 3. Diagnostics 93
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
ENET[0] DHCP-HSTN=%1, DN=%2, Info The DHCP server has No action; information only.
IP@=%3, SN=%4, GW@=%5, assigned an IMM IP
DNS1@=%6. address and configuration.
(%1 =
CIM_DNSProtocolEndpoint.Hostname;
%2 =
CIM_DNSProtocolEndpoint.DomainName;
%3 =
CIM_IPProtocolEndpoint.IPv4Address;
%4 =
CIM_IPProtocolEndpoint.SubnetMask;
%5 = IP address, [Link]; %6 =
IP address, [Link])
ENET[0] IP-Cfg:HstName=%1, IP@%2, Info An IMM IP address and No action; information only.
NetMsk=%3, GW@=%4. configuration have been
(%1 = assigned using client data.
CIM_DNSProtocolEndpoint.Hostname;
%2 =
CIM_StaticIPSettingData.IPv4Address;
%3 =
CIM_StaticIPSettingData.SubnetMask;
%4 = CIM_StaticIPSettingData.
DefaultGatewayAddress)
LAN: Ethernet[0] interface is no longer Info The IMM Ethernet interface No action; information only.
active. has been disabled.
LAN: Ethernet[0] interface is now active. Info The IMM Ethernet interface No action; information only.
has been enabled.
DHCP setting changed to by user %1. Info A user has changed the No action; information only.
(%1 = user ID) DHCP mode.
IMM: Configuration %1 restored from a Info A user has restored the No action; information only.
configuration file by user %2. IMM configuration by
(%1 = CIM_ConfigurationData. importing a configuration
ConfigurationName; %2 = user ID) file.

94 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Watchdog %1 Screen Capture Error An operating-system error 1. Reconfigure the
Occurred. has occurred, and the watchdog timer to a
(%1 = OS Watchdog or Loader screen capture was higher value.
Watchdog) successful.
2. Make sure that the
IMM Ethernet over
USB interface is
enabled.
3. Reinstall the RNDIS or
cdc_ether device driver
for the operating
system.
4. Disable the watchdog.
5. Check the integrity of
the installed operating
system.
Watchdog %1 Failed to Capture Screen. Error An operating-system error 1. Reconfigure the
(%1 = OS Watchdog or Loader has occurred, and the watchdog timer to a
Watchdog) screen capture failed. higher value.
2. Make sure that the
IMM Ethernet over
USB interface is
enabled.
3. Reinstall the RNDIS or
cdc_ether device driver
for the operating
system.
4. Disable the watchdog.
5. Check the integrity of
the installed operating
system.
6. Update the IMM
firmware.
Important: Some
cluster solutions
require specific code
levels or coordinated
code updates. If the
device is part of a
cluster solution, verify
that the latest level of
code is supported for
the cluster solution
before you update the
code.

Chapter 3. Diagnostics 95
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Running the backup IMM main Error The IMM has resorted to Update the IMM firmware.
application. running the backup main Important: Some cluster
application. solutions require specific
code levels or coordinated
code updates. If the device
is part of a cluster solution,
verify that the latest level
of code is supported for
the cluster solution before
you update the code.
Please ensure that the IMM is flashed Error The server does not Update the IMM firmware
with the correct firmware. The IMM is support the installed IMM to a version that the server
unable to match its firmware to the firmware version. supports.
server. Important: Some cluster
solutions require specific
code levels or coordinated
code updates. If the device
is part of a cluster solution,
verify that the latest level
of code is supported for
the cluster solution before
you update the code.
IMM reset was caused by restoring Info The IMM has been reset No action; information only.
default values. because a user has
restored the configuration
to its default settings.
IMM clock has been set from NTP Info The IMM clock has been No action; information only.
server %1. set to the date and time
(%1 = IBM_NTPService.ElementName) that is provided by the
Network Time Protocol
server.
SSL data in the IMM configuration data Error There is a problem with the 1. Make sure that the
is invalid. Clearing configuration data certificate that has been certificate that you are
region and disabling SSL+H25. imported into the IMM. The importing is correct.
imported certificate must
2. Try to import the
contain a public key that
certificate again.
corresponds to the key pair
that was previously
generated through the
Generate a New Key and
Certificate Signing
Request link.

96 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Flash of %1 from %2 succeeded for Info A user has successfully No action; information only.
user %3. updated one of the
(%1 = following firmware
CIM_ManagedElement.ElementName; components:
%2 = Web or LegacyCLI; %3 = user ID) v IMM main application
v IMM boot ROM
v Server firmware (UEFI)
v Diagnostics
v System power
backplane
v Remote expansion
enclosure power
backplane
v Integrated service
processor
v Remote expansion
enclosure processor
Flash of %1 from %2 failed for user %3. Info An attempt to update a Try to update the firmware
(%1 = firmware component from again.
CIM_ManagedElement.ElementName; the interface and IP
%2 = Web or LegacyCLI; %3 = user ID) address has failed.
The Chassis Event Log (CEL) on Info The IMM event log is 75% To avoid losing older log
system %1 is 75% full. full. When the log is full, entries, save the log as a
(%1 = older log entries are text file and clear the log.
CIM_ComputerSystem.ElementName) replaced by newer ones.
The Chassis Event Log (CEL) on Info The IMM event log is full. To avoid losing older log
system %1 is 100% full. When the log is full, older entries, save the log as a
(%1 = log entries are replaced by text file and clear the log.
CIM_ComputerSystem.ElementName) newer ones.
%1 Platform Watchdog Timer expired for Error A Platform Watchdog Timer 1. Reconfigure the
%2. Expired event has watchdog timer to a
(%1 = OS Watchdog or Loader occurred. higher value.
Watchdog; %2 = OS Watchdog or
2. Make sure that the
Loader Watchdog)
IMM Ethernet over
USB interface is
enabled.
3. Reinstall the RNDIS or
cdc_ether device driver
for the operating
system.
4. Disable the watchdog.
5. Check the integrity of
the installed operating
system.

Chapter 3. Diagnostics 97
Table 6. IMM error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
IMM Test Alert Generated by %1. Info A user has generated a No action; information only.
(%1 = user ID) test alert from the IMM.
Security: Userid: '%1' had %2 login Error A user has exceeded the 1. Make sure that the
failures from an SSH client at IP maximum number of correct login ID and
address %3. unsuccessful login password are being
(%1 = user ID; %2 = attempts from SSH and used.
MaximumSuccessiveLoginFailures has been prevented from
2. Have the system
(currently set to 5 in the firmware); %3 = logging in for the lockout
administrator reset the
IP address, [Link]) period.
login ID or password.

98 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Checkout procedure
The checkout procedure is the sequence of tasks that you should follow to
diagnose a problem in the server.

About the checkout procedure

Before you perform the checkout procedure for diagnosing hardware problems,
review the following information:
v Read the safety information that begins on page vii.
v The diagnostic programs provide the primary methods of testing the major
components of the server, such as the system board, Ethernet controller,
keyboard, mouse (pointing device), serial ports, and hard disk drives. You can
also use them to test some external devices. If you are not sure whether a
problem is caused by the hardware or by the software, you can use the
diagnostic programs to confirm that the hardware is working correctly.
v When you run the diagnostic programs, a single problem might cause more than
one error message. When this happens, correct the cause of the first error
message. The other error messages usually will not occur the next time you run
the diagnostic programs.

Exception: If multiple error codes or light path diagnostics LEDs indicate a

microprocessor error, the error might be in the microprocessor or in the
microprocessor socket. See “Microprocessor problems” on page 109 for
information about diagnosing microprocessor problems.
v Before you run the diagnostic programs, you must determine whether the failing
server is part of a shared hard disk drive cluster (two or more servers sharing
external storage devices). If it is part of a cluster, you can run all diagnostic
programs except the ones that test the storage unit (that is, a hard disk drive in
the storage unit) or the storage adapter that is attached to the storage unit. The
failing server might be part of a cluster if any of the following conditions is true:
– You have identified the failing server as part of a cluster (two or more servers
sharing external storage devices).
– One or more external storage units are attached to the failing server and at
least one of the attached storage units is also attached to another server or
unidentifiable device.
– One or more servers are located near the failing server.

Important: If the server is part of a shared hard disk drive cluster, run one test
at a time. Do not run any suite of tests, such as “quick” or “normal” tests,
because this might enable the hard disk drive diagnostic tests.
v If the server is halted and a POST error code is displayed, see “Event logs” on
page 24. If the server is halted and no error message is displayed, see
“Troubleshooting tables” on page 101 and “Solving undetermined problems” on
page 173.
v For information about power-supply problems, see “Solving power problems” on
page 172.
v For intermittent problems, check the error log; see “Event logs” on page 24 and
“Diagnostic programs and messages” on page 134.

Performing the checkout procedure

To perform the checkout procedure, complete the following steps:
1. Is the server part of a cluster?

Chapter 3. Diagnostics 99
 v No: Go to step 2.
v Yes: Shut down all failing servers that are related to the cluster. Go to step 2.
2. Complete the following steps:
a. Check the power supply LEDs (see “Power-supply LEDs” on page 129).
b. Turn off the server and all external devices.
c. Check all internal and external devices for compatibility at
[Link]
d. Check all cables and power cords.
e. Set all display controls to the middle positions.
f. Turn on all external devices.
g. Turn on the server. If the server does not start, see “Troubleshooting tables”
on page 101.
h. Check the system-error LED on the operator information panel. If it is lit or
flashing, check the light path diagnostics LEDs (see “Light path diagnostics”
on page 119).

Note: When you slide the light path diagnostics panel out of the server to
check the LEDs or checkpoint codes, do not run the server continuously
with light path diagnostics panel outside of the server. The panel should only
be outside of the server a short time. The light path diagnostics panel must
remain in the server when the server is running to ensure proper cooling.
i. Check for the following results:
v Successful completion of POST (see “POST” on page 26 for more
information)
v Successful completion of startup

100 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Troubleshooting tables
Use the troubleshooting tables to find solutions to problems that have identifiable
symptoms.

If you cannot find a problem in these tables, see “Running the diagnostic programs”
on page 135 for information about testing the server.

If you have just added new software or a new optional device and the server is not
working, complete the following steps before you use the troubleshooting tables:
1. Check the system-error LED on the operator information panel; if it is lit, check
the light path diagnostics LEDs (see “Light path diagnostics” on page 119).
2. Remove the software or device that you just added.
3. Run the diagnostic tests to determine whether the server is running correctly.
4. Reinstall the new software or new device.

DVD drive problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
Trained service technician.
v Go to the IBM support Web site at [Link] to check for technical
information, hints, tips, and new device drivers or to submit a request for information.
Symptom Action
The optional DVD drive is not 1. Make sure that:
recognized.
v The SATA connector to which the DVD drive is attached (primary or
secondary) is enabled in the Setup utility.
v All cables and jumpers are installed correctly.
v The correct device driver is installed for the DVD drive.
2. Run the DVD drive diagnostic programs.
3. Reseat the following components:
a. DVD drive
b. DVD drive cable
4. Replace the components listed in step 3 one at a time, in the order shown,
restarting the server each time.
5. (Trained service technician only) Replace the system board.
A CD or DVD is not working 1. Clean the CD or DVD.
correctly.
2. Replace the CD or DVD with new CD or DVD media.
3. Run the DVD drive diagnostic programs.
4. Reseat the DVD drive.
5. Replace the DVD drive.
The DVD drive tray is not 1. Make sure that the server is turned on.
working.
2. Insert the end of a straightened paper clip into the manual tray-release
opening.
3. Reseat the DVD drive.
4. Replace the DVD drive.

Chapter 3. Diagnostics 101

General problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
Trained service technician.
v Go to the IBM support Web site at [Link] to check for technical
information, hints, tips, and new device drivers or to submit a request for information.
Symptom Action
A cover latch is broken, an LED If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by a
is not working, or a similar trained service technician.
problem has occurred.

Hard disk drive problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
Trained service technician.
v Go to the IBM support Web site at [Link] to check for technical
information, hints, tips, and new device drivers or to submit a request for information.
Symptom Action
A hard disk drive has failed, and Replace the failed hard disk drive (see “Removing a hot-swap hard disk drive” on
the associated amber hard disk page 205 and “Installing a hot-swap hard disk drive” on page 206.
drive status LED is lit.

102 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
Trained service technician.
v Go to the IBM support Web site at [Link] to check for technical
information, hints, tips, and new device drivers or to submit a request for information.
Symptom Action
A newly installed hard disk drive 1. Make sure that the installed hard disk drive or RAID adapter is supported. For
is not recognized. a list of supported optional devices, see [Link]
serverproven/compat/us/.
2. Observe the associated amber hard disk drive status LED. If the LED is lit, it
indicates a drive fault.
3. If the LED is lit, remove the drive from the bay, wait 45 seconds, and reinsert
the drive, making sure that the drive assembly connects to the hard disk drive
backplane.
4. Observe the associated green hard disk drive activity LED and the amber
status LED:
v If the green activity LED is flashing and the amber status LED is not lit, the
drive is recognized by the controller and is working correctly. Run the DSA
diagnostics program to determine whether the drive is detected.
v If the green activity LED is flashing and the amber status LED is flashing
slowly, the drive is recognized by the controller and is rebuilding.
v If neither LED is lit or flashing, check the hard disk drive backplane (go to
step 5).
v If the green activity LED is flashing and the amber status LED is lit, replace
the drive. If the activity of the LEDs remains the same, go to step 5. If the
activity of the LEDs changes, return to step 2.
5. Make sure that the hard disk drive backplane is correctly seated. When it is
correctly seated, the drive assemblies correctly connect to the backplane
without bowing or causing movement of the backplane.
6. Reseat the backplane power cable and repeat steps 2 through 4.
7. Reseat the backplane signal cable and repeat steps 2 through 4.
8. Suspect the backplane signal cable or the backplane:
v If the server has eight hot-swap bays:
a. Replace the affected backplane signal cable.
b. Replace the affected backplane.
9. See “Problem determination tips” on page 174.
Multiple hard disk drives fail. Make sure that the hard disk drive, SAS/SATA adapter, and server device drivers
and firmware are at the latest level.
Important: Some cluster solutions require specific code levels or coordinated
code updates. If the device is part of a cluster solution, verify that the latest level of
code is supported for the cluster solution before you update the code.
Multiple hard disk drives are 1. Review the storage subsystem logs for indications of problems within the
offline. storage subsystem, such as backplane or cable problems.
2. See “Problem determination tips” on page 174.

Chapter 3. Diagnostics 103

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
Trained service technician.
v Go to the IBM support Web site at [Link] to check for technical
information, hints, tips, and new device drivers or to submit a request for information.
Symptom Action
A replacement hard disk drive 1. Make sure that the hard disk drive is recognized by the adapter (the green hard
does not rebuild. disk drive activity LED is flashing).
2. Review the SAS/SATA adapter documentation to determine the correct
configuration parameters and settings.
A green hard disk drive activity If the green hard disk drive activity LED does not flash when the drive is in use,
LED does not accurately run the DSA Preboot diagnostic programs to collect error logs (see “Running the
represent the actual state of the diagnostic programs” on page 135).
associated drive. v If there is a hard disk drive error log, replace the affected hard disk drive.
v If there is no disk drive error log error log, replace the affected backplane.
An amber hard disk drive status 1. If the amber hard disk drive LED and the RAID adapter software do not
LED does not accurately indicate the same status for the drive, complete the following steps:
represent the actual state of the
a. Turn off the server.
associated drive.
b. Reseat the SAS/SATA adapter.
c. Reseat the backplane signal cable and backplane power cable.
d. Reseat the hard disk drive.
e. Turn on the server and observe the activity of the hard disk drive LEDs.
2. See “Problem determination tips” on page 174.

Hypervisor problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
Trained service technician.
v Go to the IBM support Web site at [Link] to check for technical
information, hints, tips, and new device drivers or to submit a request for information.
Symptom Action
If an optional embedded 1. Make sure that the optional embedded hypervisor flash device is selected on
hypervisor flash device is not the boot manager <F12> Select Boot Device) at startup.
listed in the expected boot
2. Make sure that the embedded hypervisor flash device is seated in the
order, does not appear in the
connector correctly (see “Removing a USB embedded hypervisor flash device”
list of boot devices, or a similar
on page 229 and “Installing a USB embedded hypervisor flash device” on page
problem has occurred.
230).
3. See the documentation that comes with the optional embedded hypervisor flash
device for setup and configuration information.
4. Make sure that other software works on the server.

104 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Intermittent problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
Trained service technician.
v Go to the IBM support Web site at [Link] to check for technical
information, hints, tips, and new device drivers or to submit a request for information.
Symptom Action
A problem occurs only 1. Make sure that:
occasionally and is difficult to v All cables and cords are connected securely to the rear of the server and
diagnose. attached devices.
v When the server is turned on, air is flowing from the fan grille. If there is no
airflow, the fan is not working. This can cause the server to overheat and
shut down.
2. Check the system-error log or IMM system event log (see “Event logs” on page
24).
The server resets (restarts) 1. If the reset occurs during POST and the POST watchdog timer is enabled (click
occasionally. System Settings --> Integrated Management Module --> POST Watchdog
Timer in the Setup utility to see the POST watchdog setting), make sure that
sufficient time is allowed in the watchdog timeout value (POST Watchdog
Timer). If the server continues to reset during POST, see “POST” on page 26
and “Diagnostic programs and messages” on page 134.
2. If the reset occurs after the operating system starts, disable any automatic
server restart (ASR) utilities, such as the IBM Automatic Server Restart IPMI
Application for Windows, or any ASR devices that are be installed.
Note: ASR utilities operate as operating-system utilities and are related to the
IPMI device driver. If the reset continues to occur after the operating system
starts, the operating system might have a problem; see “Software problems” on
page 118.
3. If neither condition applies, check the system-error log or IMM system-event log
(see “Event logs” on page 24).

Chapter 3. Diagnostics 105

Keyboard, mouse, or pointing-device problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
Trained service technician.
v Go to the IBM support Web site at [Link] to check for technical
information, hints, tips, and new device drivers or to submit a request for information.
Symptom Action
All or some keys on the 1. Make sure that:
keyboard do not work. v The keyboard cable is securely connected.
v The server and the monitor are turned on.
2. If you are using a USB keyboard, run the Setup utility and enable keyboardless
operation.
3. If you are using a USB keyboard and it is connected to a USB hub, disconnect
the keyboard from the hub and connect it directly to the server.
4. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Keyboard
b. (Trained service technician only) System board
The mouse or pointing device 1. Make sure that:
does not work.
v The mouse or pointing-device cable is securely connected to the server.
v If you are using a pointing device, the keyboard and mouse or
pointing-device cables are not reversed.
v The mouse or pointing-device device drivers are installed correctly.
v The server and the monitor are turned on.
v The mouse option is enabled in the Setup utility.
2. If you are using a USB mouse or pointing device and it is connected to a USB
hub, disconnect the mouse or pointing device from the hub and connect it
directly to the server.
3. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Mouse or pointing device
b. (Trained service technician only) System board

106 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Memory problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
Trained service technician.
v For additional memory troubleshooting information, refer to the "Troubleshooting Memory - IBM
BladeCenter and System x" document at [Link]
docdisplay?brand=5000020&lndocid=MIGR-5081319.
v Go to the IBM support Web site at [Link] to check for technical
information, hints, tips, and new device drivers or to submit a request for information.
Symptom Action
The amount of system memory Note: Each time you install or remove a DIMM, you must disconnect the server
that is displayed is less than the from the power source; then, wait 10 seconds before restarting the server.
amount of installed physical 1. Make sure that:
memory.
v No error LEDs are lit on the operator information panel.
v No DIMM error LEDs are lit on the system board.
v Memory mirroring does not account for the discrepancy.
v The memory modules are seated correctly.
v You have installed the correct type of memory.
v If you changed the memory, you updated the memory configuration in the
Setup utility.
v All banks of memory are enabled. The server might have automatically
disabled a memory bank when it detected a problem, or a memory bank
might have been manually disabled.
v There is no memory mismatch when the server is at the minimum memory
configuration.
2. Reseat the DIMMs, and then restart the server.
3. Check the POST error log:
v If a DIMM was disabled by a systems-management interrupt (SMI), replace
the DIMM.
v If a DIMM was disabled by the user or by POST, reseat the DIMM; then, run
the Setup utility and enable the DIMM.
4. Check that all DIMMs are initialized in the Setup utility; then, run memory
diagnostics (see “Running the diagnostic programs” on page 135).
5. Reverse the DIMMs between the channels (of the same microprocessor), and
then restart the server. If the problem is related to a DIMM, replace the failing
DIMM.
6. Re-enable all DIMMs using the Setup utility, and then restart the server.
7. (Trained service technician only) Install the failing DIMM into a DIMM connector
for microprocessor 2 (if installed) to verify that the problem is not the
microprocessor or the DIMM connector.
8. (Trained service technician only) Replace the system board.

Chapter 3. Diagnostics 107

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
Trained service technician.
v For additional memory troubleshooting information, refer to the "Troubleshooting Memory - IBM
BladeCenter and System x" document at [Link]
docdisplay?brand=5000020&lndocid=MIGR-5081319.
v Go to the IBM support Web site at [Link] to check for technical
information, hints, tips, and new device drivers or to submit a request for information.
Symptom Action
Multiple rows of DIMMs in a Note: Each time you install or remove a DIMM, you must disconnect the server
branch are identified as failing. from the power source; then, wait 10 seconds before restarting the server.
Note: The highest-numbered 1. Reseat the DIMMs; then, restart the server.
DIMM failed disabling other
2. Remove the DIMM with lit error LED and replace it with an identical known
DIMM(s) in the same channel.
good DIMM; then, restart the server. Repeat as necessary. If the failures
continue after all identified DIMMs are replaced, go to step 4.
3. Return the removed DIMMs, one at a time, to their original connectors,
restarting the server after each DIMM, until a DIMM fails. Replace each failing
DIMM with an identical known good DIMM, restarting the server after each
DIMM replacement. Repeat step 3 until you have tested all removed DIMMs.
4. Replace the DIMM with lit error LED; then, restart the server. Repeat as
necessary.
5. Reverse the DIMMs between the channels (of the same microprocessor), and
then restart the server. If the problem is related to a DIMM, replace the failing
DIMM.
6. (Trained service technician only) Install the failing DIMM into a DIMM connector
for microprocessor 2 (if installed) to verify that the problem is not the
microprocessor or the DIMM connector.
7. (Trained service technician only) Replace the system board.

108 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Microprocessor problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
Trained service technician.
v Go to the IBM support Web site at [Link] to check for technical
information, hints, tips, and new device drivers or to submit a request for information.
Symptom Action
The server goes directly to the 1. Correct any errors that are indicated by the light path diagnostics LEDs (see
POST Event Viewer when it is “Light path diagnostics” on page 119).
turned on.
2. Make sure that the server supports all the microprocessors and that the
microprocessors match in speed and cache size. To view the microprocessor
information, run the Setup utility and select System Information → System
Summary → Processor Details.
3. (Trained service technician only) Make sure that microprocessor 1 is seated
correctly.
4. (Trained service technician only) Remove microprocessor 2 and restart the
server.
5. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. (Trained service technician only) Microprocessor
b. (Trained service technician only) System board

Chapter 3. Diagnostics 109

Monitor and video problems
Some IBM monitors have their own self-tests. If you suspect a problem with your
monitor, see the documentation that comes with the monitor for instructions for
testing and adjusting the monitor. If you cannot diagnose the problem, call for
service.

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
Trained service technician.
v Go to the IBM support Web site at [Link] to check for technical
information, hints, tips, and new device drivers or to submit a request for information.
Symptom Action
Testing the monitor. 1. Make sure that the monitor cables are firmly connected.
2. Try using a different monitor on the server, or try using the monitor that is being
tested on a different server.
3. Run the diagnostic programs. If the monitor passes the diagnostic programs,
the problem might be a video device driver.
4. (Trained service technician only) Replace the system board.
The screen is blank. 1. If the server is attached to a KVM switch, bypass the KVM switch to eliminate it
as a possible cause of the problem: connect the monitor cable directly to the
correct connector on the rear of the server.
2. The IMM remote presence function is disabled if you install an optional video
adapter. To use the IMM remote presence function, remove the optional video
adapter.
3. Make sure that:
v The server is turned on. If there is no power to the server, see “Power
problems” on page 113.
v The monitor cables are connected correctly.
v The monitor is turned on and the brightness and contrast controls are
adjusted correctly.
4. Make sure that the correct server is controlling the monitor, if applicable.
5. Make sure that damaged server firmware is not affecting the video; see
“Updating the firmware” on page 281.
6. Observe the checkpoint LEDs on the system board; if the codes are changing,
go to step 6.
7. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Monitor
b. Video adapter (if one is installed)
c. (Trained service technician only) System board.
8. See “Solving undetermined problems” on page 173.

110 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
Trained service technician.
v Go to the IBM support Web site at [Link] to check for technical
information, hints, tips, and new device drivers or to submit a request for information.
Symptom Action
The monitor works when you 1. Make sure that:
turn on the server, but the
v The application program is not setting a display mode that is higher than the
screen goes blank when you
capability of the monitor.
start some application
programs. v You installed the necessary device drivers for the application.
2. Run video diagnostics (see “Running the diagnostic programs” on page 135).
v If the server passes the video diagnostics, the video is good; see “Solving
undetermined problems” on page 173.
v (Trained service technician only) If the server fails the video diagnostics,
replace the system board.
The monitor has screen jitter, or 1. If the monitor self-tests show that the monitor is working correctly, consider the
the screen image is wavy, location of the monitor. Magnetic fields around other devices (such as
unreadable, rolling, or distorted. transformers, appliances, fluorescents, and other monitors) can cause screen
jitter or wavy, unreadable, rolling, or distorted screen images. If this happens,
turn off the monitor.
Attention: Moving a color monitor while it is turned on might cause screen
discoloration.
Move the device and the monitor at least 305 mm (12 in.) apart, and turn on
the monitor.
Notes:
a. To prevent diskette drive read/write errors, make sure that the distance
between the monitor and any external diskette drive is at least 76 mm (3
in.).
b. Non-IBM monitor cables might cause unpredictable problems.
2. Reseat the monitor cable.
3. Replace the components listed in step 2 one at a time, in the order shown,
restarting the server each time:
a. Monitor cable
b. Video adapter (if one is installed)
c. Monitor
d. (Trained service technician only) System board.
Wrong characters appear on the 1. If the wrong language is displayed, update the server firmware to the latest
screen. level (see “Updating the firmware” on page 281) with the correct language.
2. Reseat the monitor cable.
3. Replace the components listed in step 2 one at a time, in the order shown,
restarting the server each time:
a. Monitor cable
b. Video adapter (if one is installed)
c. Monitor
d. (Trained service technician only) System board.

Chapter 3. Diagnostics 111

Optional-device problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
Trained service technician.
v Go to the IBM support Web site at [Link] to check for technical
information, hints, tips, and new device drivers or to submit a request for information.
Symptom Action
An IBM optional device that was 1. Make sure that:
just installed does not work. v The device is designed for the server (see [Link]
eserver/serverproven/compat/us/).
v You followed the installation instructions that came with the device and the
device is installed correctly.
v You have not loosened any other installed devices or cables.
v You updated the configuration information in the Setup utility. Whenever
memory or any other device is changed, you must update the configuration.
2. Reseat the device that you just installed.
3. Replace the device that you just installed.
An IBM optional device that 1. Make sure that all of the cable connections for the device are secure.
worked previously does not
2. If the device comes with test instructions, use those instructions to test the
work now.
device.
3. If the failing device is a SCSI device, make sure that:
v The cables for all external SCSI devices are connected correctly.
v The last device in each SCSI chain, or the end of the SCSI cable, is
terminated correctly.
v Any external SCSI device is turned on. You must turn on an external SCSI
device before you turn on the server.
4. Reseat the failing device.
5. Replace the failing device.

112 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Power problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
Trained service technician.
v Go to the IBM support Web site at [Link] to check for technical
information, hints, tips, and new device drivers or to submit a request for information.
Symptom Action
The power-control button does 1. Make sure that the power-control button is working correctly:
not work, and the reset button
a. Disconnect the server power cords.
does work (the server does not
start). b. Reconnect the power cords.
Note: The power-control button c. (Trained service technician only) Reseat the operator information panel
will not function until cables, and then repeat steps 1a and 1b.
approximately 20 to 40 seconds v (Trained service technician only) If the server starts, reseat the operator
after the server has been information panel. If the problem remains, replace the operator
connected to power. information panel.
v If the server does not start, bypass the power-control button by using the
force power-on jumper (see “System-board switches and jumpers” on
page 18). If the server starts, reseat the operator information panel. If the
problem remains, replace the operator information panel.
2. Make sure that the reset button is working correctly:
a. Disconnect the server power cords.
b. Reconnect the power cords.
c. (Trained service technician only) Reseat the light path diagnostics panel
cable, and then repeat steps 1a and 1b.
v (Trained service technician only) If the server starts, replace the light path
diagnostics panel.
v If the server does not start, go to step 3.
3. Make sure that both power supplies installed in the server are of the same
type. Mixing different power supplies in the server will cause a system error
(the system-error LED on the front panel turns on and the PS and CNFG LEDs
on the operator information panel are lit).
4. Make sure that:
v The power cords are correctly connected to the server and to a working
electrical outlet.
v The type of memory that is installed is correct.
v The DIMMs are fully seated.
v The LEDs on the power supply do not indicate a problem.
v The microprocessors are installed in the correct sequence.
5. Reseat the following components:
a. DIMMs
b. Power supplies
c. (Trained service technician only) Power switch connector
6. Replace the components listed in step 5 one at a time, in the order shown,
restarting the server each time.
(Continued on the next page)

Chapter 3. Diagnostics 113

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
Trained service technician.
v Go to the IBM support Web site at [Link] to check for technical
information, hints, tips, and new device drivers or to submit a request for information.
Symptom Action
The power-control button does 7. If you just installed an optional device, remove it, and restart the server. If the
not work, and the reset button server now starts, you might have installed more devices than the power supply
does work (the server does not supports.
start). (Continue)
8. See “Power-supply LEDs” on page 129.
9. See “Solving undetermined problems” on page 173.
The OVER SPEC LED on the 1. Turn off the server and disconnect the power from the server.
light path diagnostics panel is
2. Remove the optical drive, fans, hard disk drives, and hard disk drive backplane.
lit, and the 12v channel A LED
on the system board is lit. 3. Restart the server to see whether the problem remains.
4. Reinstall each device that you removed in step 2 one at a time, starting the
server each time, to isolate the failing device.
5. Replace any failing device.
6. (Trained service technician only) Replace the system board.
The OVER SPEC LED on the 1. Turn off the server and disconnect the power from the server.
light path diagnostics panel is
2. Remove the PCI riser card in connector 1, all DIMMs, and the microprocessor
lit, and the 12v channel B LED
in socket 2.
on the system board is lit.
3. Restart the server to see whether the problem remains.
4. Reinstall each device that you removed in step 2 one at a time, starting the
server each time, to isolate the failing device.
5. Replace any failing device.
6. (Trained service technician only) Replace the system board.
The OVER SPEC LED on the 1. Turn off the server and disconnect the power from the server.
light path diagnostics panel is
2. Remove the SAS/SATA RAID riser card, DIMMs in connectors 1 through 9, and
lit, and the 12v channel C LED
the microprocessor in socket 1.
on the system board is lit.
Note: The server will not power-on when the microprocessor in socket 1 or 2
is not installed in the server. (Trained service technician only) Toggle the switch
block (SW4), bit 3 to allow the server to power-on. See “System-board switches
and jumpers” on page 18 for the location of the SW4 switch block on the
system board.
3. Restart the server to see whether the problem remains.
4. Reinstall each device that you removed in step 2 one at a time, starting the
server each time, to isolate the failing device.
5. Replace any failing device.
6. (Trained service technician only) Replace the system board.

114 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
Trained service technician.
v Go to the IBM support Web site at [Link] to check for technical
information, hints, tips, and new device drivers or to submit a request for information.
Symptom Action
The OVER SPEC LED on the 1. Turn off the server and disconnect the power from the server.
light path diagnostics panel is
2. (Trained service technician only) Remove the microprocessor in socket 1.
lit, and the 12v channel D LED
Note: The server will not power-on when the microprocessor in socket 1 or 2
on the system board is lit.
is not installed in the server. (Trained service technician only) Toggle the switch
block (SW4), bit 3 to allow the server to power-on. See “System-board switches
and jumpers” on page 18 for the location of the SW4 switch block on the
system board.
3. Restart the server to see whether the problem remains.
4. (Trained service technician only) Reinstall the microprocessor in socket 1 and
restart the server.
5. Replace any failing device.
6. (Trained service technician only) Replace the system board.
The OVER SPEC LED on the 1. Turn off the server and disconnect the power from the server.
light path diagnostics panel is
2. Remove the PCI riser card from PCI riser connector 2 and the microprocessor
lit, and the 12v channel E LED
in socket 2.
on the system board is lit.
3. Restart the server to see whether the problem remains.
4. Reinstall each device that you removed in step 2 one at a time, starting the
server each time, to isolate the failing device.
5. Replace any failing device.
6. (Trained service technician only) Replace the system board.
The OVER SPEC LED on the 1. Turn off the server and disconnect the power from the server.
light path diagnostics panel is
2. Remove all PCI Express and PCI-X cards, all PCI riser cards, the operator
lit, and the 12v channel AUX
information panel, and the Ethernet adapter (if installed).
LED on the system board is lit.
Note: The server will not power-on when the microprocessor in socket 1 or 2
is not installed in the server. (Trained service technician only) Toggle the switch
block (SW4), bit 3 to allow the server to power-on. See “System-board switches
and jumpers” on page 18 for the location of the SW4 switch block on the
system board.
3. Restart the server to see whether the problem remains.
4. Reinstall each device that was removed in step 2 one at a time, starting the
server each time, to isolate the failing device.
5. Replace any failing device.
6. (Trained service technician only) Replace the system board.

Chapter 3. Diagnostics 115

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
Trained service technician.
v Go to the IBM support Web site at [Link] to check for technical
information, hints, tips, and new device drivers or to submit a request for information.
Symptom Action
The server does not turn off. 1. Determine whether you are using an Advanced Configuration and Power
Interface (ACPI) or a non-ACPI operating system. If you are using a non-ACPI
operating system, complete the following steps:
a. Press Ctrl+Alt+Delete.
b. Turn off the server by pressing the power-control button and hold it down
for 5 seconds.
c. Restart the server.
d. If the server fails POST and the power-control button does not work,
disconnect the power cord for 20 seconds; then, reconnect the power cord
and restart the server.
2. If the problem remains or if you are using an ACPI-aware operating system,
suspect the system board.
The server unexpectedly shuts See “Solving undetermined problems” on page 173.
down, and the LEDs on the
operator information panel are
not lit.

Serial-device problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
Trained service technician.
v Go to the IBM support Web site at [Link] to check for technical
information, hints, tips, and new device drivers or to submit a request for information.
Symptom Action
The number of serial ports that 1. Make sure that:
are identified by the operating v Each port is assigned a unique address in the Setup utility and none of the
system is less than the number serial ports is disabled.
of installed serial ports. v The serial-port adapter (if one is present) is seated correctly.
2. Reseat the serial port adapter.
3. Replace the serial port adapter.

116 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
Trained service technician.
v Go to the IBM support Web site at [Link] to check for technical
information, hints, tips, and new device drivers or to submit a request for information.
Symptom Action
A serial device does not work. 1. Make sure that:
v The device is compatible with the server.
v The serial port is enabled and is assigned a unique address.
v The device is connected to the correct connector (see “Internal LEDs,
connectors, and jumpers” on page 16).
2. Reseat the following components:
a. Failing serial device
b. Serial cable
3. Replace the components listed in step 2 one at a time, in the order shown,
restarting the server each time.
4. (Trained service technician only) Replace the system board.

ServerGuide problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
Trained service technician.
v Go to the IBM support Web site at [Link] to check for technical
information, hints, tips, and new device drivers or to submit a request for information.
Symptom Action
The ServerGuide Setup and 1. Make sure that the server supports the ServerGuide program and has a
Installation CD will not start. startable (bootable) CD or DVD drive.
2. If the startup (boot) sequence settings have been changed, make sure that the
CD or DVD drive is first in the startup sequence.
3. If more than one CD or DVD drive is installed, make sure that only one drive is
set as the primary drive. Start the CD from the primary drive.
The MegaRAID Storage 1. Make sure that the hard disk drive is connected correctly.
Manager program cannot view
2. Make sure that the SAS/SATA hard disk drive cables are securely connected.
all installed drives, or the
operating system cannot be
installed.
The operating-system Make more space available on the hard disk.
installation program
continuously loops.

Chapter 3. Diagnostics 117

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
Trained service technician.
v Go to the IBM support Web site at [Link] to check for technical
information, hints, tips, and new device drivers or to submit a request for information.
Symptom Action
The ServerGuide program will Make sure that the operating-system CD is supported by the ServerGuide program.
not start the operating-system For a list of supported operating-system versions, go to [Link]
CD. systems/management/serverguide/[Link], click IBM Service and Support Site,
click the link for your ServerGuide version, and scroll down to the list of supported
Microsoft Windows operating systems.
The operating system cannot be Make sure that the server supports the operating system. If it does, either no
installed; the option is not logical drive is defined (SCSI RAID servers), or the ServerGuide System Partition
available. is not present. Run the ServerGuide program and make sure that setup is
complete.

Software problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
Trained service technician.
v Go to the IBM support Web site at [Link] to check for technical
information, hints, tips, and new device drivers or to submit a request for information.
Symptom Action
You suspect a software 1. To determine whether the problem is caused by the software, make sure that:
problem. v The server has the minimum memory that is needed to use the software. For
memory requirements, see the information that comes with the software. If
you have just installed an adapter or memory, the server might have a
memory-address conflict.
v The software is designed to operate on the server.
v Other software works on the server.
v The software works on another server.
2. If you received any error messages when using the software, see the
information that comes with the software for a description of the messages and
suggested solutions to the problem.
3. Contact the software vendor.

118 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Universal Serial Bus (USB) port problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
Trained service technician.
v Go to the IBM support Web site at [Link] to check for technical
information, hints, tips, and new device drivers or to submit a request for information.
Symptom Action
A USB device does not work. 1. Make sure that:
v The correct USB device driver is installed.
v The operating system supports USB devices.
2. Make sure that the USB configuration options are set correctly in the Setup
utility (see “Using the Setup utility” on page 285 for more information).
3. If you are using a USB hub, disconnect the USB device from the hub and
connect it directly to the server.

Video problems
See “Monitor and video problems” on page 110.

Light path diagnostics

Light path diagnostics is a system of LEDs on various external and internal
components of the server. When an error occurs, LEDs are lit throughout the
server. By viewing the LEDs in a particular order, you can often identify the source
of the error.

When LEDs are lit to indicate an error, they remain lit when the server is turned off,
provided that the server is still connected to power and the power supply is
operating correctly.

Before you work inside the server to view light path diagnostics LEDs, read the
safety information that begins on page “Safety” on page vii and “Handling
static-sensitive devices” on page 189.

If an error occurs, view the light path diagnostics LEDs in the following order:
1. Look at the operator information panel on the front of the server.
v If the information LED is lit, it indicates that information about a suboptimal
condition in the server is available in the IMM system-event log or in the
system-error log.
v If the system-error LED is lit, it indicates that an error has occurred; go to
step 2.
The following illustration shows the operator information panel:

Chapter 3. Diagnostics 119

 2. To view the light path diagnostics panel, slide the blue release latch on the
operator panel to the left. Pull forward on the panel until the hinge of the
operator panel is free of the server chassis. Then pull down on the panel so that
you can view the light path diagnostics panel information. This reveals the light
path diagnostics panel. Lit LEDs on this panel indicate the type of error that has
occurred.

Note: When you slide the light path diagnostics panel out of the server to
check the LEDs or checkpoint codes, do not run the server continuously with
the light path diagnostics panel outside of the server. The panel should only be
outside of the server a short time. The light path diagnostics panel must remain
in the server when the server is running to ensure proper cooling.
The following illustration shows the light path diagnostics panel:

Note any LEDs that are lit, and then reinstall the light path diagnostics panel in
the server.

Note: When you slide the light path diagnostics panel out of the server to
check the LEDs or checkpoint codes, do not run the server continuously with
the light path diagnostics panel outside of the server. The panel should only be
outside of the server a short time. The light path diagnostics panel must remain
in the server when the server is running to ensure proper cooling.
Look at the system service label inside the server cover, which gives an
overview of internal components that correspond to the LEDs on the light path
diagnostics panel. This information and the information in “Light path diagnostics
LEDs” on page 122 can often provide enough information to diagnose the error.
3. Remove the server cover and look inside the server for lit LEDs. Certain
components inside the server have LEDs that are lit to indicate the location of a
problem.
The following illustration shows the LEDs and connectors on the system board.

120 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
v Remind button: Press this button to place the system-error LED on the front
information panel into Remind mode. By placing the system-error LED indicator
in Remind mode, you acknowledge that you are aware of the last failure but will
not take immediate action to correct the problem. In Remind mode, the
system-error LED flashes rapidly until one of the following conditions occurs:
– All known errors are corrected.
– The server is restarted.
– A new error occurs, causing the system-error LED to be lit again.
v NMI button: The NMI button on the front panel will come on when this button is
pressed. Press this button to force a nonmaskable interrupt to the
microprocessor. You might have to use a pen or the end of a straightened paper
clip to press the button. It allows you to blue screen the server and take a
memory dump (use this button only when directed by the IBM service support).
v Checkpoint code display: This display provides a checkpoint code that
indicates the point at which the system stopped during the boot block and POST.
A checkpoint code is either a byte or a word value that is produced by UEFI. The
display does not provide error codes or suggest components to be replaced.
v Reset button: Press this button to reset the server and run the power-on
self-test (POST). You might have to use a pen or the end of a straightened paper
clip to press the button. The Reset button is in the lower-right corner of the light
path diagnostics panel.

Chapter 3. Diagnostics 121

Light path diagnostics LEDs
The following table describes the LEDs on the light path diagnostics panel and
suggested actions to correct the detected problems.

Note: Check the system-error log or system event log for additional information
before replacing a FRU.
Table 7. Light path diagnostics panel LEDs

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
LED Description Action
None, but the An error has occurred and cannot Use the Setup utility to check the system error log for
system error LED be isolated. The error is not information about the error.
is lit. represented by a path.
OVER SPEC The power supplies are using If the OVER SPEC LED on the light path diagnostics panel is
more power than their maximum lit, or any of the six 12 V channel error LEDs (A, B, C, D, E,
rating. or AUX) on the system board are lit, use one of the following
procedures.

If the 12 V channel A error LED is lit, complete the following

steps:
1. Turn off the server and disconnect the power from the
server.
2. Remove the optical drive, fans, hard disk drives, and hard
disk drive backplane.
3. Restart the server to see whether the problem remains.
4. Reinstall each device that you removed in step 2 one at a
time, starting the server each time, to isolate the failing
device.
5. Replace any failing device.
6. (Trained service technician only) Replace the system
board.

If the 12 V channel B error LED is lit, complete the following

steps:
1. Turn off the server and disconnect the power from the
server.
2. Remove the PCI riser card in connector 1, all DIMMs, and
the microprocessor in socket 2.
3. Restart the server to see whether the problem remains.
4. Reinstall each device that you removed in step 2 one at a
time, starting the server each time, to isolate the failing
device.
5. Replace any failing device.
6. (Trained service technician only) Replace the system
board.

(Continued on the next page)

122 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 7. Light path diagnostics panel LEDs (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
LED Description Action
OVER SPEC The power supplies are using If the 12 V channel C error LED is lit, complete the following
(Continued) more power than their maximum steps:
rating. 1. Turn off the server and disconnect the power from the
server.
2. Remove the SAS/SATA RAID riser card, DIMMs in
connectors 1 through 9, and the microprocessor in socket
1.
Note: The server will not power-on when the
microprocessor in socket 1 or 2 is not installed in the
server. (Trained service technician only) Toggle the switch
block (SW4), bit 3 to allow the server to power-on. See
“System-board switches and jumpers” on page 18 for the
location of the SW4 switch block on the system board.
3. Restart the server to see whether the problem remains.
4. Reinstall each device that you removed in step 2 one at a
time, starting the server each time, to isolate the failing
device.
5. Replace any failing device.
6. (Trained service technician only) Replace the system
board.

If the 12 V channel D error LED is lit, complete the following

steps:
1. Turn off the server and disconnect the power from the
server.
2. (Trained service technician only) Remove the
microprocessor in socket 1.
Note: The server will not power-on when the
microprocessor in socket 1 or 2 is not installed in the
server. (Trained service technician only) Toggle the switch
block (SW4), bit 3 to allow the server to power-on. See
“System-board switches and jumpers” on page 18 for the
location of the SW4 switch block on the system board.
3. Restart the server to see whether the problem remains.
4. (Trained service technician only) Reinstall the
microprocessor in socket 1 and restart the server.
5. Replace any failing device.
6. (Trained service technician only) Replace the system
board.

(Continued on the next page.)

Chapter 3. Diagnostics 123

Table 7. Light path diagnostics panel LEDs (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
LED Description Action
OVER SPEC The power supplies are using If the 12 V channel E error LED is lit, complete the following
(Continued) more power than their maximum steps:
rating. 1. Turn off the server and disconnect the power from the
server.
2. Remove the PCI riser card from PCI riser connector 2 and
the microprocessor in socket 2.
3. Restart the server to see whether the problem remains.
4. Reinstall each device that you removed in step 2 one at a
time, starting the server each time, to isolate the failing
device.
5. Replace any failing device.
6. (Trained service technician only) Replace the system
board.

If the 12 V AUX channel error LED is lit, complete the

following steps:
1. Turn off the server and disconnect the power from the
server.
2. Remove all PCI Express and PCI-X cards, all PCI riser
cards, the operator information panel, and the Ethernet
adapter (if installed).
Note: The server will not power-on when the
microprocessor in socket 1 or 2 is not installed in the
server. (Trained service technician only) Toggle the switch
block (SW4), bit 3 to allow the server to power-on. See
“System-board switches and jumpers” on page 18 for the
location of the SW4 switch block on the system board.
3. Restart the server to see whether the problem remains.
4. Reinstall each device that was removed in step 2 one at a
time, starting the server each time, to isolate the failing
device.
5. Replace any failing device.
6. (Trained service technician only) Replace the system
board.
LOG An error occurred. Check the IMM system event log and the system-error log for
information about the error. Replace any components that are
identified in the error logs.
LINK Reserved.

124 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 7. Light path diagnostics panel LEDs (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
LED Description Action
PS Power supply 1 or 2 has failed. 1. Check the power-supply that has an lit amber LED (see
When both the PS and CNFG “Power-supply LEDs” on page 129).
LEDs are lit, the power supply
2. Make sure that the power supplies are seated correctly.
configuration is invalid.
3. Remove one of the power supplies to isolate the failed
power supply.
4. Make sure that both power supplies installed in the server
are of the same type.
5. Replace the failed power supply.
PCI An error has occurred on a PCI 1. Check the LEDs on the PCI slots to identify the
bus or on the system board. An component that caused the error.
additional LED is lit next to a
2. Check the system-error log for information about the error.
failing PCI slot.
3. If you cannot isolate the failing adapter by using the LEDs
and the information in the system-error log, remove one
adapter at a time from the failing PCI bus; and restart the
server after each adapter is removed.
4. Replace the following components, in the order shown,
restarting the server each time:
v PCI riser card
v (Trained service technician only) Replace the system
board.
5. For more information, go to [Link]
support/[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
SP A service processor error has 1. Shut down the system and remove the power cords from
been detected. the server; then, reconnect the server to power and restart
the server.
2. Update the IMM firmware (see “Updating the firmware” on
page 281).
3. (Trained service technician only) Replace the system
board, if the problem remains.
4. For more information, go to [Link]
support/[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
FAN A fan has failed, is operating too 1. Reseat the failing fan, which is indicated by a lit LED near
slowly, or has been removed. The the fan connector on the system board.
TEMP LED might also be lit.
2. Replace the failing fan.

Chapter 3. Diagnostics 125

Table 7. Light path diagnostics panel LEDs (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
LED Description Action
TEMP The system temperature has 1. Make sure that the heat sink is seated correctly.
exceeded a threshold level. A
2. Determine whether a fan has failed. If it has, replace it.
failing fan can cause the TEMP
LED to be lit. 3. Make sure that the room temperature is not too high. See
Table 1 on page 7 for the server temperature information.
4. Make sure that the air vents are not blocked.
5. For more information, go to [Link]
support/[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
MEM When only the MEM LED is lit, a Note: Each time you install or remove a DIMM, you must
memory error has occurred. disconnect the server from the power source; then, wait 10
When both the MEM and CNFG seconds before restarting the server.
LEDs are lit, the memory 1. If the MEM LED and the CNFG LED are lit, complete the
configuration is invalid or the PCI following step:
Option ROM is out of resource.
a. Check the system-event log in the Setup utility or IMM
error messages. Follow steps indicated in “POST error
codes” on page 27 and “Integrated management
module (IMM) error messages” on page 40.
2. If the CNFG LED is not lit, the system might detect a
memory error. Complete the following steps to correct the
problem:
a. Update the server firmware to the latest level (see
“Updating the firmware” on page 281).
b. Reseat or swap the DIMMs.
c. Check the system-event log in the Setup utility or IMM
error messages. Follow steps indicated in “POST error
codes” on page 27 and “Integrated management
module (IMM) error messages” on page 40.
NMI A nonmaskable interrupt has Check the system-error log for information about the error.
occurred, or the NMI button was
pressed.

126 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 7. Light path diagnostics panel LEDs (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
LED Description Action
CNFG A hardware configuration error 1. If the CNFG LED and the CPU LED are lit, complete the
has occurred. following steps to correct the problem:
a. Check the microprocessors that were just installed to
make sure that they are compatible with each other
(see “Installing a microprocessor and heat sink” on
page 269 for additional information about
microprocessor requirements).
b. (Trained service technician only) Replace the
incompatible microprocessor.
c. Check the system-error logs for information about the
error. Replace any components that are identified in
the error log.
2. If the CNFG LED and the MEM LED are lit, complete the
following step:
a. Check the system-event log in the Setup utility or IMM
error messages. Follow steps indicated in “POST error
codes” on page 27 and “Integrated management
module (IMM) error messages” on page 40.
3. If the CNFG LED and the PS LED are lit, the system
issues an invalid power configuration error. Make sure that
both power supplies installed in the server are of the
same type.

Chapter 3. Diagnostics 127

Table 7. Light path diagnostics panel LEDs (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
LED Description Action
CPU An invalid microprocessor 1. If the CNFG LED is lit, the system issues an invalid
configuration or a microprocessor microprocessor configuration error. Complete the following
has failed (both the CPU LED and steps to correct the problem:
the CNFG LED might be lit).
a. Check the microprocessors that were just installed to
make sure that they are compatible with each other
(see “Installing a microprocessor and heat sink” on
page 269 for additional information about
microprocessor requirements) and use the Setup utility
and select System Information → System Summary
→ Processor Details to verify the microprocessors
information.
b. (Trained service technician only) Replace the
incompatible microprocessor.
c. Check the system-error logs for information about the
error. Replace any components that are identified in
the error log.
2. If a microprocessor failure occurs, complete the following
steps:
a. (Trained service technician only) Make sure that the
failing microprocessor, which is indicated by a lit LED
on the system board, is installed correctly. See
“Installing a microprocessor and heat sink” on page
269 for information about installation and
requirements.
b. For more information, go to [Link]
systems/support/[Link]/
docdisplay?brandind=5000008&lndocid=SERV-CALL.
VRM Reserved.

128 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 7. Light path diagnostics panel LEDs (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
LED Description Action
DASD A hard disk drive has failed or is 1. Check the LEDs on the hard disk drives for the drive with
missing. a lit status LED and reseat the hard disk drive.
2. Reseat the hard disk drive backplane.
3. For more information, see “Hard disk drive problems” on
page 102.
4. If the error remains, replace the following components in
the order listed, restarting the server after each:
a. Replace the hard disk drive.
b. Replace the hard disk drive backplane.
5. If the error remains, replace the following components one
at a time, in the order listed, restarting the server after
each:
a. Replace the hard disk drive.
b. Replace the hard disk drive backplane.
6. If the problem remains, go to [Link]
support/[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
RAID Reserved.
BRD An error has occurred on the 1. Check the LEDs on the system board to identify the
system board. component that caused the error. The BRD LED can be lit
due to any of the following reasons:
v Battery
v Missing PCI riser-card assembly
v Failed voltage regulator
2. Check the system-error log for information about the error.
3. Replace any failed or missing replacement components,
such as the battery or PCI riser-card assembly.
4. If a voltage regulator has failed, (trained service technician
only) replace the system board.

Power-supply LEDs
The following minimum configuration is required for the DC LED on the power
supply to be lit:
v Power supply
v Power cord

The following minimum configuration is required for the server to start:

v One microprocessor in microprocessor socket 1
v One 2 GB DIMM on the system board
v One power supply
v Power cord

Chapter 3. Diagnostics 129

 v Five cooling fans (two, two, one for each thermal zone)
v One PCI riser-card assembly in PCI riser connector 2

The following illustration shows the locations of the power-supply LEDs on the ac
power supply.

The following table describes the problems that are indicated by various
combinations of the power-supply LEDs on an ac power supply and suggested
actions to correct the detected problems.

130 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 AC power-supply LEDs
AC DC Error (!) Description Action Notes
On On Off Normal operation
Off Off Off No ac power to the 1. Check the ac power to the This is a normal
server or a problem server. condition when no ac
with the ac power power is present.
2. Make sure that the power
source.
cord is connected to a
functioning power source.
3. Restart the server. If the error
remains, check the
power-supply LEDs.
4. Replace the power-supply.
Off Off On No ac power to the v Make sure that the power cord This happens only
server or a problem is connected to a functioning when a second power
with the ac power power source. supply is providing
source and the power to the server.
v Replace the power supply.
power-supply had
detected an internal
problem.
Off On Off Faulty Replace the power supply.
power-supply
Off On On Faulty Replace the power supply.
power-supply
On Off Off Power-supply not 1. (Trained service technician Typically indicates a
fully seated, faulty only) Reseat the power power-supply is not
system board, or supply. fully seated.
faulty power-supply
2. If a power channel error LED
on the system board is not lit,
replace the power-supply
(see the documentation that
comes with the power supply
for instructions).
3. If a power channel error LED
on the system board is lit,
(trained service technician
only) replace the system
board.
On Off On Faulty Replace the power supply.
power-supply
On On On Power-supply is Replace the power supply.
faulty but still
operational

The following illustration shows the locations of the power-supply LEDs on the dc
power supply.

Chapter 3. Diagnostics 131

 Power input LED

Power output LED

Power error LED

-48V Ground -48V return

The following table describes the problems that are indicated by various
combinations of the power-supply LEDs on a dc power supply and suggested
actions to correct the detected problems.

132 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 DC power-supply LEDs
IN OK OUT OK Error (!) Description Action Notes
On On Off Normal operation
Off Off Off No dc power to the 1. Check the dc power to the This is a normal
server or a problem server. condition when no dc
with the dc power power is present.
2. Make sure that the power
source.
cord is connected to a
functioning power source.
3. Restart the server. If the error
remains, check the
power-supply LEDs.
4. Replace the power-supply.
Off Off On No dc power to the v Make sure that the power cord
server or a problem is connected to a functioning
with the dc power power source.
source and the
v Replace the power supply
power-supply had
(see the documentation that
detected an internal
comes with the power supply
problem.
for instructions).
Off On Off Faulty Replace the power supply.
power-supply
Off On On Faulty Replace the power supply.
power-supply
On Off Off Power-supply not 1. Reseat the power supply. Typically indicates a
fully seated, faulty power-supply is not
2. If a power channel error LED
system board, or fully seated.
on the system board is not lit,
faulty power-supply.
replace the power-supply
(see the documentation that
comes with the power supply
for instructions).
3. If a power channel error LED
on the system board is lit,
(trained service technician
only) replace the system
board.
On Off On Faulty Replace the power supply.
power-supply
On On On Power-supply is Replace the power supply.
faulty but still
operational

Chapter 3. Diagnostics 133

System pulse LEDs
The following LEDs are on the system board and monitors the system power-on
and power-off sequencing and boot progress (see “System-board LEDs” on page
21 for the location of these LEDs):
Table 8. System pulse LEDs
LED Description Action
Enclosure management heartbeat power-on and power-off sequencing. 1. If the LED blinks at 1Hz, it is
functioning properly and no action
is necessary.
2. If the LED is not blinking, (trained
service technician only) replace
the system board.
IMM heartbeat IMM heartbeat boot process. The following steps describe the
different stages of the IMM heartbeat
sequencing process.
1. When this LED is blinking fast
(approximately 4Hz), this
indicates, that the IMM code is in
the loading process.
2. When this LED goes off
momentarily, this indicates that
the IMM code has loaded
completely.
3. When this LED goes off
momentarily and then starts
blinking slowing (approximately
1Hz), this indicates that IMM is
fully operational. You can now
press the power-control button to
power-on the server.
4. If this LED does not blink within
30 seconds of connecting a power
source to the server, complete the
following steps:
a. (Trained service technician
only) use the IMM recovery
jumper to recover the firmware
(see “System-board switches
and jumpers” on page 18).
b. (Trained service technician
only) replace the system
board.

Diagnostic programs and messages

The diagnostic programs are the primary method of testing the major components
of the server. As you run the diagnostic programs, text messages are displayed on
the screen and are saved in the test log. A diagnostic text message indicates that a
problem has been detected and provides the action you should take as a result of
the text message.

Make sure that the server has the latest version of the diagnostic programs. To
download the latest version, go to [Link]

134 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 Utilities are available to reset and update the diagnostics code on the integrated
USB flash device, if the diagnostic partition becomes damaged and does not start
the diagnostic programs. For more information and to download the utilities, go to
[Link]
5072294&brandind=5000008.

Running the diagnostic programs

Note: The DSA memory test might take up to 30 minutes to run. If the problem is
not a memory problem, skip the memory test.

To run the diagnostic programs, complete the following steps:

1. If the server is running, turn off the server and all attached devices.
2. Turn on all attached devices; then, turn on the server.
3. When the prompt <F2> Dynamic System Analysis is displayed, press F2.

Note: The DSA Preboot diagnostic program might appear to be unresponsive

for an unusual length of time when you start the program. This is normal
operation while the program loads. The loading process may take up to 10
minutes.
4. Optionally, select Quit to DSA to exit from the stand-alone memory diagnostic
program.

Note: After you exit from the stand-alone memory diagnostic environment, you
must restart the server to access the stand-alone memory diagnostic
environment again.
5. Type gui to display the graphical user interface, or type cmd to display the DSA
interactive menu.
6. Follow the instructions on the screen to select the diagnostic test to run.

If the diagnostic programs do not detect any hardware errors but the problem
remains during normal server operation, a software error might be the cause. If you
suspect a software problem, see the information that comes with your software.

A single problem might cause more than one error message. When this happens,
correct the cause of the first error message. The other error messages usually will
not occur the next time you run the diagnostic programs.

Exception: If multiple error codes or light path diagnostics LEDs indicate a

microprocessor error, the error might be in a microprocessor or in a microprocessor
socket. See “Microprocessor problems” on page 109 for information about
diagnosing microprocessor problems.

If the server stops during testing and you cannot continue, restart the server and try
running the diagnostic programs again. If the problem remains, replace the
component that was being tested when the server stopped.

Diagnostic text messages

Diagnostic text messages are displayed while the tests are running. A diagnostic
text message contains one of the following results:

Passed: The test was completed without any errors.

Failed: The test detected an error.

Chapter 3. Diagnostics 135

 Aborted: The test could not proceed because of the server configuration

Additional information concerning test failures is available in the extended

diagnostic results for each test.

Viewing the test log

To view the test log when the tests are completed, type the view command in the
DSA interactive menu, or select Diagnostic Event Log in the graphical user
interface. To transfer DSA Preboot collections to an external USB device, type the
copy command in the DSA interactive menu.

Diagnostic messages
The following table describes the messages that the diagnostic programs might
generate and suggested actions to correct the detected problems. Follow the
suggested actions in the order in which they are listed in the column.
Table 9. DSA Preboot messages
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained
service technician.
v Go to the IBM support Web site at [Link] to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Message
number Component Test State Description Action
089-801-xxx CPU CPU Stress Aborted Internal 1. Turn off and restart the system.
Test program error.
2. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
[Link]
[Link]?uid=psg1SERV-DSA.
3. Run the test again.
4. Make sure that the system firmware is at the
latest level. The installed firmware level is shown
in the DSA event log in the Firmware/VPD
section for this component. For more information,
see “Updating the firmware” on page 281.
5. Run the test again.
6. Turn off and restart the system if necessary to
recover from a hung state.
7. Run the test again.
8. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.

136 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 9. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained
service technician.
v Go to the IBM support Web site at [Link] to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Message
number Component Test State Description Action
089-802-xxx CPU CPU Stress Aborted System 1. Turn off and restart the system.
Test resource
availability 2. Make sure that the DSA code is at the latest
error. level. For the latest level of DSA code, go to
[Link]
[Link]?uid=psg1SERV-DSA.
3. Run the test again.
4. Make sure that the system firmware is at the
latest level. The installed firmware level is
shown in the DSA event log in the
Firmware/VPD section for this component. For
the latest level of firmware, go to
[Link]
[Link]?uid=psg1 MIGR-4JTS2T and
select your system to display a matrix of
available firmware.
5. Run the test again.
6. Turn off and restart the system if necessary to
recover from a hung state.
7. Run the test again.
8. Make sure that the system firmware is at the
latest level. The installed firmware level is
shown in the DSA event log in the
Firmware/VPD section for this component. For
more information, see “Updating the firmware”
on page 281.
9. Run the test again.
10. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.

Chapter 3. Diagnostics 137

Table 9. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained
service technician.
v Go to the IBM support Web site at [Link] to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Message
number Component Test State Description Action
089-901-xxx CPU CPU Stress Failed Test failure. 1. Turn off and restart the system if necessary to
Test recover from a hung state.
2. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
[Link]
[Link]?uid=psg1SERV-DSA.
3. Run the test again.
4. Make sure that the system firmware is at the
latest level. The installed firmware level is shown
in the DSA event log in the Firmware/VPD
section for this component. For more information,
see “Updating the firmware” on page 281.
5. Run the test again.
6. Turn off and restart the system if necessary to
recover from a hung state.
7. Run the test again.
8. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
166-801-xxx IMM IMM I2C Test Aborted IMM I2C test 1. Turn off the system and disconnect it from the
aborted: the power source. You must disconnect the system
IMM returned from ac power to reset the IMM.
an incorrect
response 2. After 45 seconds, reconnect the system to the
length. power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
[Link]
[Link]?uid=psg1SERV-DSA.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in the
DSA event log in the Firmware/VPD section for
this component. For more information, see
“Updating the firmware” on page 281.
6. Run the test again.
7. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.

138 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 9. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained
service technician.
v Go to the IBM support Web site at [Link] to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Message
number Component Test State Description Action
166-802-xxx IMM IMM I2C Test Aborted IMM I2C test 1. Turn off the system and disconnect it from the
aborted: the power source. You must disconnect the system
test cannot be from ac power to reset the IMM.
completed for
an unknown 2. After 45 seconds, reconnect the system to the
reason. power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
[Link]
[Link]?uid=psg1SERV-DSA.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in the
DSA event log in the Firmware/VPD section for
this component. For more information, see
“Updating the firmware” on page 281.
6. Run the test again.
7. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
166-803-xxx IMM IMM I2C Test Aborted IMM I2C test 1. Turn off the system and disconnect it from the
aborted: the power source. You must disconnect the system
node is busy; from ac power to reset the IMM.
try later.
2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
[Link]
[Link]?uid=psg1SERV-DSA.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in the
DSA event log in the Firmware/VPD section for
this component. For more information, see
“Updating the firmware” on page 281.
6. Run the test again.
7. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.

Chapter 3. Diagnostics 139

Table 9. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained
service technician.
v Go to the IBM support Web site at [Link] to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Message
number Component Test State Description Action
166-804-xxx IMM IMM I2C Test Aborted IMM I2C test 1. Turn off the system and disconnect it from the
aborted: invalid power source. You must disconnect the system
command. from ac power to reset the IMM.
2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
[Link]
[Link]?uid=psg1SERV-DSA.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in the
DSA event log in the Firmware/VPD section for
this component. For more information, see
“Updating the firmware” on page 281.
6. Run the test again.
7. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
166-805-xxx IMM IMM I2C Test Aborted IMM I2C test 1. Turn off the system and disconnect it from the
aborted: invalid power source. You must disconnect the system
command for from ac power to reset the IMM.
the given LUN.
2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
[Link]
[Link]?uid=psg1SERV-DSA.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in the
DSA event log in the Firmware/VPD section for
this component. For more information, see
“Updating the firmware” on page 281.
6. Run the test again.
7. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.

140 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 9. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained
service technician.
v Go to the IBM support Web site at [Link] to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Message
number Component Test State Description Action
166-806-xxx IMM IMM I2C Test Aborted IMM I2C test 1. Turn off the system and disconnect it from the
aborted: power source. You must disconnect the system
timeout while from ac power to reset the IMM.
processing the
command. 2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
[Link]
[Link]?uid=psg1SERV-DSA.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in the
DSA event log in the Firmware/VPD section for
this component. For more information, see
“Updating the firmware” on page 281.
6. Run the test again.
7. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
166-807-xxx IMM IMM I2C Test Aborted IMM I2C test 1. Turn off the system and disconnect it from the
aborted: out of power source. You must disconnect the system
space. from ac power to reset the IMM.
2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
[Link]
[Link]?uid=psg1SERV-DSA.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in the
DSA event log in the Firmware/VPD section for
this component. For more information, see
“Updating the firmware” on page 281.
6. Run the test again.
7. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.

Chapter 3. Diagnostics 141

Table 9. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained
service technician.
v Go to the IBM support Web site at [Link] to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Message
number Component Test State Description Action
166-808-xxx IMM IMM I2C Test Aborted IMM I2C test 1. Turn off the system and disconnect it from the
aborted: power source. You must disconnect the system
reservation from ac power to reset the IMM.
canceled or
invalid 2. After 45 seconds, reconnect the system to the
reservation ID. power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
[Link]
[Link]?uid=psg1SERV-DSA.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in the
DSA event log in the Firmware/VPD section for
this component. For more information, see
“Updating the firmware” on page 281.
6. Run the test again.
7. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
166-809-xxx IMM IMM I2C Test Aborted IMM I2C test 1. Turn off the system and disconnect it from the
aborted: power source. You must disconnect the system
request data from ac power to reset the IMM.
was truncated.
2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
[Link]
[Link]?uid=psg1SERV-DSA.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in the
DSA event log in the Firmware/VPD section for
this component. For more information, see
“Updating the firmware” on page 281.
6. Run the test again.
7. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.

142 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 9. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained
service technician.
v Go to the IBM support Web site at [Link] to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Message
number Component Test State Description Action
166-810-xxx IMM IMM I2C Test Aborted IMM I2C test 1. Turn off the system and disconnect it from the
aborted: power source. You must disconnect the system
request data from ac power to reset the IMM.
length is
invalid. 2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
[Link]
[Link]?uid=psg1SERV-DSA.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in the
DSA event log in the Firmware/VPD section for
this component. For more information, see
“Updating the firmware” on page 281.
6. Run the test again.
7. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
166-811-xxx IMM IMM I2C Test Aborted IMM I2C test 1. Turn off the system and disconnect it from the
aborted: power source. You must disconnect the system
request data from ac power to reset the IMM.
field length limit
is exceeded. 2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
[Link]
[Link]?uid=psg1SERV-DSA.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in the
DSA event log in the Firmware/VPD section for
this component. For more information, see
“Updating the firmware” on page 281.
6. Run the test again.
7. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.

Chapter 3. Diagnostics 143

Table 9. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained
service technician.
v Go to the IBM support Web site at [Link] to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Message
number Component Test State Description Action
166-812-xxx IMM IMM I2C Test Aborted IMM I2C Test 1. Turn off the system and disconnect it from the
aborted: a power source. You must disconnect the system
parameter is from ac power to reset the IMM.
out of range.
2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
[Link]
[Link]?uid=psg1SERV-DSA.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in the
DSA event log in the Firmware/VPD section for
this component. For more information, see
“Updating the firmware” on page 281.
6. Run the test again.
7. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
166-813-xxx IMM IMM I2C Test Aborted IMM I2C test 1. Turn off the system and disconnect it from the
aborted: cannot power source. You must disconnect the system
return the from ac power to reset the IMM.
number of
requested data 2. After 45 seconds, reconnect the system to the
bytes. power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
[Link]
[Link]?uid=psg1SERV-DSA.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in the
DSA event log in the Firmware/VPD section for
this component. For more information, see
“Updating the firmware” on page 281.
6. Run the test again.
7. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.

144 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 9. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained
service technician.
v Go to the IBM support Web site at [Link] to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Message
number Component Test State Description Action
166-814-xxx IMM IMM I2C Test Aborted IMM I2C test 1. Turn off the system and disconnect it from the
aborted: power source. You must disconnect the system
requested from ac power to reset the IMM.
sensor, data, or
record is not 2. After 45 seconds, reconnect the system to the
present. power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
[Link]
[Link]?uid=psg1SERV-DSA.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in the
DSA event log in the Firmware/VPD section for
this component. For more information, see
“Updating the firmware” on page 281.
6. Run the test again.
7. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
166-815-xxx IMM IMM I2C Test Aborted IMM I2C test 1. Turn off the system and disconnect it from the
aborted: invalid power source. You must disconnect the system
data field in the from ac power to reset the IMM.
request.
2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
[Link]
[Link]?uid=psg1SERV-DSA.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in the
DSA event log in the Firmware/VPD section for
this component. For more information, see
“Updating the firmware” on page 281.
6. Run the test again.
7. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.

Chapter 3. Diagnostics 145

Table 9. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained
service technician.
v Go to the IBM support Web site at [Link] to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Message
number Component Test State Description Action
166-816-xxx IMM IMM I2C Test Aborted IMM I2C test 1. Turn off the system and disconnect it from the
aborted: the power source. You must disconnect the system
command is from ac power to reset the IMM.
illegal for the
specified 2. After 45 seconds, reconnect the system to the
sensor or power source and turn on the system.
record type. 3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
[Link]
[Link]?uid=psg1SERV-DSA.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in the
DSA event log in the Firmware/VPD section for
this component. For more information, see
“Updating the firmware” on page 281.
6. Run the test again.
7. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
166-817-xxx IMM IMM I2C Test Aborted IMM I2C test 1. Turn off the system and disconnect it from the
aborted: a power source. You must disconnect the system
command from ac power to reset the IMM.
response could
not be 2. After 45 seconds, reconnect the system to the
provided. power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
[Link]
[Link]?uid=psg1SERV-DSA.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in the
DSA event log in the Firmware/VPD section for
this component. For more information, see
“Updating the firmware” on page 281.
6. Run the test again.
7. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.

146 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 9. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained
service technician.
v Go to the IBM support Web site at [Link] to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Message
number Component Test State Description Action
166-818-xxx IMM IMM I2C Test Aborted IMM I2C test 1. Turn off the system and disconnect it from the
aborted: cannot power source. You must disconnect the system
execute a from ac power to reset the IMM.
duplicated
request. 2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
[Link]
[Link]?uid=psg1SERV-DSA.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in the
DSA event log in the Firmware/VPD section for
this component. For more information, see
“Updating the firmware” on page 281.
6. Run the test again.
7. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
166-819-xxx IMM IMM I2C Test Aborted IMM I2C test 1. Turn off the system and disconnect it from the
aborted: a power source. You must disconnect the system
command from ac power to reset the IMM.
response could
not be 2. After 45 seconds, reconnect the system to the
provided; the power source and turn on the system.
SDR repository 3. Run the test again.
is in update 4. Make sure that the DSA code is at the latest
mode. level. For the latest level of DSA code, go to
[Link]
[Link]?uid=psg1SERV-DSA.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in the
DSA event log in the Firmware/VPD section for
this component. For more information, see
“Updating the firmware” on page 281.
6. Run the test again.
7. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.

Chapter 3. Diagnostics 147

Table 9. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained
service technician.
v Go to the IBM support Web site at [Link] to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Message
number Component Test State Description Action
166-820-xxx IMM IMM I2C Test Aborted IMM I2C test 1. Turn off the system and disconnect it from the
aborted: a power source. You must disconnect the system
command from ac power to reset the IMM.
response could
not be 2. After 45 seconds, reconnect the system to the
provided; the power source and turn on the system.
device is in 3. Run the test again.
firmware 4. Make sure that the DSA code and IMM firmware
update mode. are at the latest level.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in the
DSA event log in the Firmware/VPD section for
this component. For more information, see
“Updating the firmware” on page 281.
6. Run the test again.
7. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
166-821-xxx IMM IMM I2C Test Aborted IMM I2C test 1. Turn off the system and disconnect it from the
aborted: a power source. You must disconnect the system
command from ac power to reset the IMM.
response could
not be 2. After 45 seconds, reconnect the system to the
provided; IMM power source and turn on the system.
initialization is 3. Run the test again.
in progress. 4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
[Link]
[Link]?uid=psg1SERV-DSA.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in the
DSA event log in the Firmware/VPD section for
this component. For more information, see
“Updating the firmware” on page 281.
6. Run the test again.
7. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.

148 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 9. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained
service technician.
v Go to the IBM support Web site at [Link] to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Message
number Component Test State Description Action
166-822-xxx IMM IMM I2C Test Aborted IMM I2C test 1. Turn off the system and disconnect it from the
aborted: the power source. You must disconnect the system
destination is from ac power to reset the IMM.
unavailable.
2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
[Link]
[Link]?uid=psg1SERV-DSA.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in the
DSA event log in the Firmware/VPD section for
this component. For more information, see
“Updating the firmware” on page 281.
6. Run the test again.
7. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
166-823-xxx IMM IMM I2C Test Aborted IMM I2C test 1. Turn off the system and disconnect it from the
aborted: cannot power source. You must disconnect the system
execute the from ac power to reset the IMM.
command;
insufficient 2. After 45 seconds, reconnect the system to the
privilege level. power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
[Link]
[Link]?uid=psg1SERV-DSA.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in the
DSA event log in the Firmware/VPD section for
this component. For more information, see
“Updating the firmware” on page 281.
6. Run the test again.
7. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.

Chapter 3. Diagnostics 149

Table 9. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained
service technician.
v Go to the IBM support Web site at [Link] to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Message
number Component Test State Description Action
166-824-xxx IMM IMM I2C Test Aborted IMM I2C test 1. Turn off the system and disconnect it from the
canceled: power source. You must disconnect the system
cannot execute from ac power to reset the IMM.
the command.
2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
[Link]
[Link]?uid=psg1SERV-DSA.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in the
DSA event log in the Firmware/VPD section for
this component. For more information, see
“Updating the firmware” on page 281.
6. Run the test again.
7. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.

150 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 9. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained
service technician.
v Go to the IBM support Web site at [Link] to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Message
number Component Test State Description Action
166-901-xxx IMM IMM I2C Test Failed The IMM 1. Turn off the system and disconnect it from the
indicates a power source. You must disconnect the system
failure in the H8 from ac power to reset the IMM.
bus (Bus 0)
2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
[Link]
[Link]?uid=psg1SERV-DSA.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in
the DSA event log in the Firmware/VPD section
for this component. For more information, see
“Updating the firmware” on page 281.
6. Run the test again.
7. Shut down the system and remove the power
cords from the server.
8. (Trained service technician only) Reseat the
system board.
9. Reconnect the system to power and turn on the
system.
10. Run the test again.
11. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.

Chapter 3. Diagnostics 151

Table 9. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained
service technician.
v Go to the IBM support Web site at [Link] to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Message
number Component Test State Description Action
166-902-xxx IMM IMM I2C Test Failed The IMM 1. Turn off the system and disconnect it from the
indicates a power source. You must disconnect the system
failure in the from ac power to reset the IMM.
light path bus
(Bus 1). 2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
[Link]
[Link]?uid=psg1SERV-DSA.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in
the DSA event log in the Firmware/VPD section
for this component. For more information, see
“Updating the firmware” on page 281.
6. Run the test again.
7. Turn off the system and disconnect it from the
power source.
8. Reseat the light path diagnostics panel.
9. Reconnect the system to the power source and
turn on the system.
10. Run the test again.
11. Turn off the system and disconnect it from the
power source.
12. (Trained service technician only) Reseat the
system board.
13. Reconnect the system to the power source and
turn on the system.
14. Run the test again.
15. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.

152 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 9. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained
service technician.
v Go to the IBM support Web site at [Link] to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Message
number Component Test State Description Action
166-903-xxx IMM IMM I2C Test Failed The IMM 1. Turn off the system and disconnect it from the
indicates a power source. You must disconnect the system
failure in the from ac power to reset the IMM.
DIMM bus (Bus
2). 2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
[Link]
[Link]?uid=psg1SERV-DSA.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in
the DSA event log in the Firmware/VPD section
for this component. For more information, see
“Updating the firmware” on page 281.
6. Run the test again.
7. Disconnect the system from the power source.
8. Replace the DIMMs one at a time, and run the
test again after replacing each DIMM.
9. Reconnect the system to the power source and
turn on the system.
10. Run the test again.
11. Turn off the system and disconnect it from the
power source.
12. Reseat all of the DIMMs.
13. Reconnect the system to the power source and
turn on the system.
14. Run the test again.
15. Turn off the system and disconnect it from the
power source.
16. (Trained service technician only) Reseat the
system board.
17. Reconnect the system to the power source and
turn on the system.
18. Run the test again.
19. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.

Chapter 3. Diagnostics 153

Table 9. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained
service technician.
v Go to the IBM support Web site at [Link] to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Message
number Component Test State Description Action
166-904-xxx IMM IMM I2C Test Failed The IMM 1. Turn off the system and disconnect it from the
indicates a power source. You must disconnect the system
failure in the from ac power to reset the IMM.
power supply
bus (Bus 3). 2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
[Link]
[Link]?uid=psg1SERV-DSA.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in
the DSA event log in the Firmware/VPD section
for this component. For more information, see
“Updating the firmware” on page 281.
6. Run the test again.
7. Reseat the power supply.
8. Run the test again.
9. Turn off the system and disconnect it from the
power source.
10. (Trained service technician only) Reseat the
system board.
11. Reconnect the system to the power source and
turn on the system.
12. Run the test again.
13. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.

154 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 9. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained
service technician.
v Go to the IBM support Web site at [Link] to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Message
number Component Test State Description Action
166-905-xxx IMM IMM I2C Test Failed The IMM Note: Ignore the error if the hard disk drive
indicates a backplane is not installed.
failure in the 1. Turn off the system and disconnect it from the
HDD bus (Bus power source. You must disconnect the system
4). from ac power to reset the IMM.
2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
[Link]
[Link]?uid=psg1SERV-DSA.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in
the DSA event log in the Firmware/VPD section
for this component. For more information, see
“Updating the firmware” on page 281.
6. Run the test again.
7. Turn off the system and disconnect it from the
power source.
8. Reseat the hard disk drive backplane.
9. Reconnect the system to the power source and
turn on the system.
10. Run the test again.
11. Turn off the system and disconnect it from the
power source.
12. (Trained service technician only) Reseat the
system board.
13. Reconnect the system to the power source and
turn on the system.
14. Run the test again.
15. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.

Chapter 3. Diagnostics 155

Table 9. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained
service technician.
v Go to the IBM support Web site at [Link] to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Message
number Component Test State Description Action
166-906-xxx IMM IMM I2C Test Failed The IMM 1. Turn off the system and disconnect it from the
indicates a power source. You must disconnect the system
failure in the from ac power to reset the IMM.
memory
configuration 2. After 45 seconds, reconnect the system to the
bus (Bus 5). power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
[Link]
[Link]?uid=psg1SERV-DSA.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in
the DSA event log in the Firmware/VPD section
for this component. For more information, see
“Updating the firmware” on page 281.
6. Run the test again.
7. Turn off the system and disconnect it from the
power source.
8. (Trained service technician only) Reseat the
system board.
9. Reconnect the system to the power source and
turn on the system.
10. Run the test again.
11. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
201-801-xxx Memory Memory Test Aborted Test canceled: 1. Turn off and restart the system.
the system
UEFI 2. Run the test again.
programmed 3. Make sure that the server firmware is at the
the memory latest level. The installed firmware level is shown
controller with in the DSA event log in the Firmware/VPD
an invalid section for this component. For more information,
CBAR address see “Updating the firmware” on page 281.
4. Run the test again.
5. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.

156 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 9. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained
service technician.
v Go to the IBM support Web site at [Link] to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Message
number Component Test State Description Action
201-802-xxx Memory Memory Test Aborted Test canceled: 1. Turn off and restart the system.
the end
address in the 2. Run the test again.
E820 function 3. Make sure that all DIMMs are enabled in the
is less than 16 Setup utility.
MB. 4. Make sure that the server firmware is at the
latest level. The installed firmware level is shown
in the DSA event log in the Firmware/VPD
section for this component. For more information,
see “Updating the firmware” on page 281.
5. Run the test again.
6. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
201-803-xxx Memory Memory Test Aborted Test canceled: 1. Turn off and restart the system.
could not
enable the 2. Run the test again.
processor 3. Make sure that the server firmware is at the
cache. latest level. The installed firmware level is shown
in the DSA event log in the Firmware/VPD
section for this component. For more information,
see “Updating the firmware” on page 281.
4. Run the test again.
5. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
201-804-xxx Memory Memory Test Aborted Test canceled: 1. Turn off and restart the system.
the memory
controller buffer 2. Run the test again.
request failed. 3. Make sure that the server firmware is at the
latest level. The installed firmware level is shown
in the DSA event log in the Firmware/VPD
section for this component. For more information,
see “Updating the firmware” on page 281.
4. Run the test again.
5. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.

Chapter 3. Diagnostics 157

Table 9. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained
service technician.
v Go to the IBM support Web site at [Link] to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Message
number Component Test State Description Action
201-805-xxx Memory Memory Test Aborted Test canceled: 1. Turn off and restart the system.
the memory
controller 2. Run the test again.
display/alter 3. Make sure that the server firmware is at the
write operation latest level. The installed firmware level is shown
was not in the DSA event log in the Firmware/VPD
completed. section for this component. For more information,
see “Updating the firmware” on page 281.
4. Run the test again.
5. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
201-806-xxx Memory Memory Test Aborted Test canceled: 1. Turn off and restart the system.
the memory
controller fast 2. Run the test again.
scrub operation 3. Make sure that the server firmware is at the
was not latest level. The installed firmware level is shown
completed. in the DSA event log in the Firmware/VPD
section for this component. For more information,
see “Updating the firmware” on page 281.
4. Run the test again.
5. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
201-807-xxx Memory Memory Test Aborted Test canceled: 1. Turn off and restart the system.
the memory
controller buffer 2. Run the test again.
free request 3. Make sure that the server firmware is at the
failed. latest level. The installed firmware level is shown
in the DSA event log in the Firmware/VPD
section for this component. For more information,
see “Updating the firmware” on page 281.
4. Run the test again.
5. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.

158 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 9. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained
service technician.
v Go to the IBM support Web site at [Link] to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Message
number Component Test State Description Action
201-808-xxx Memory Memory Test Aborted Test canceled: 1. Turn off and restart the system.
memory
controller 2. Run the test again.
display/alter 3. Make sure that the server firmware is at the
buffer execute latest level. The installed firmware level is shown
error. in the DSA event log in the Firmware/VPD
section for this component. For more information,
see “Updating the firmware” on page 281.
4. Run the test again.
5. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
201-809-xxx Memory Memory Test Aborted Test canceled 1. Turn off and restart the system.
program error:
operation 2. Run the test again.
running fast 3. Make sure that the DSA code is at the latest
scrub. level. For the latest level of DSA code, go to
[Link]
[Link]?uid=psg1SERV-DSA.
4. Make sure that the server firmware is at the
latest level. The installed firmware level is shown
in the DSA event log in the Firmware/VPD
section for this component. For more information,
see “Updating the firmware” on page 281.
5. Run the test again.
6. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
201-810-xxx Memory Memory Test Aborted Test stopped: 1. Turn off and restart the system.
unknown error
code xxx 2. Run the test again.
received in 3. Make sure that the DSA code is at the latest
COMMONEXIT level. For the latest level of DSA code, go to
procedure. [Link]
[Link]?uid=psg1SERV-DSA.
4. Make sure that the server firmware is at the
latest level. The installed firmware level is shown
in the DSA event log in the Firmware/VPD
section for this component. For more information,
see “Updating the firmware” on page 281.
5. Run the test again.
6. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.

Chapter 3. Diagnostics 159

Table 9. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained
service technician.
v Go to the IBM support Web site at [Link] to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Message
number Component Test State Description Action
201-901-xxx Memory Memory Test Failed Test failure: 1. Turn off the system and disconnect it from the
single-bit error, power source.
failing DIMM z.
2. Reseat DIMM z.
3. Reconnect the system to power and turn on the
system.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
[Link]
[Link]?uid=psg1SERV-DSA.
5. Make sure that the server firmware is at the
latest level. The installed firmware level is
shown in the DSA event log in the
Firmware/VPD section for this component. For
more information, see “Updating the firmware”
on page 281.
6. Run the test again.
7. Replace the failing DIMMs.
8. Re-enable all memory in the Setup utility (see
“Using the Setup utility” on page 285).
9. Run the test again.
10. Replace the failing DIMM.
11. Re-enable all memory in the Setup utility (see
“Using the Setup utility” on page 285).
12. Run the test again.
13. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.

160 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 9. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained
service technician.
v Go to the IBM support Web site at [Link] to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Message
number Component Test State Description Action
202-801-xxx Memory Memory Aborted Internal 1. Turn off and restart the system.
Stress Test program error.
2. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
[Link]
[Link]?uid=psg1SERV-DSA.
3. Make sure that the server firmware is at the
latest level. The installed firmware level is shown
in the DSA event log in the Firmware/VPD
section for this component. For more information,
see “Updating the firmware” on page 281.
4. Run the test again.
5. Turn off and restart the system if necessary to
recover from a hung state.
6. Run the memory diagnostics to identify the
specific failing DIMM.
7. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
202-802-xxx Memory Memory Failed General error: 1. Make sure that all memory is enabled by
Stress Test memory size is checking the Available System Memory in the
insufficient to Resource Utilization section of the DSA event
run the test. log. If necessary, enable all memory in the Setup
utility (see “Using the Setup utility” on page 285).
2. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
[Link]
[Link]?uid=psg1SERV-DSA.
3. Run the test again.
4. Run the standard memory test to validate all
memory.
5. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.

Chapter 3. Diagnostics 161

Table 9. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained
service technician.
v Go to the IBM support Web site at [Link] to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Message
number Component Test State Description Action
202-901-xxx Memory Memory Failed Test failure. 1. Run the standard memory test to validate all
Stress Test memory.
2. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
[Link]
[Link]?uid=psg1SERV-DSA.
3. Turn off the system and disconnect it from power.
4. Reseat the DIMMs.
5. Reconnect the system to power and turn on the
system.
6. Run the test again.
7. Run the standard memory test to validate all
memory.
8. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
215-801-xxx Optical Drive v Verify Aborted Unable to 1. Make sure that the DSA code is at the latest
Media communicate level. For the latest level of DSA code, go to
Installed with the device [Link]
driver. [Link]?uid=psg1SERV-DSA.
v Read/
Write Test 2. Run the test again.
v Self-Test 3. Check the drive cabling at both ends for loose
or broken connections or damage to the cable.
Messages Replace the cable if it is damaged.
and actions 4. Run the test again.
apply to all
three tests. 5. For additional troubleshooting information, go to
[Link]
[Link]?uid=psg1MIGR-41559.
6. Run the test again.
7. Make sure that the system firmware is at the
latest level. The installed firmware level is
shown in the DSA event log in the
Firmware/VPD section for this component. For
more information, see “Updating the firmware”
on page 281.
8. Run the test again.
9. Replace the DVD drive.
10. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.

162 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 9. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained
service technician.
v Go to the IBM support Web site at [Link] to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Message
number Component Test State Description Action
215-802-xxx Optical Drive v Verify Aborted The media tray 1. Close the media tray and wait 15 seconds.
Media is open.
2. Run the test again.
Installed
3. Insert a new CD/DVD into the drive and wait for
v Read/ 15 seconds for the media to be recognized.
Write Test
4. Run the test again.
v Self-Test
5. Check the drive cabling at both ends for loose
Messages or broken connections or damage to the cable.
and actions Replace the cable if it is damaged.
apply to all 6. Run the test again.
three tests. 7. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
[Link]
[Link]?uid=psg1SERV-DSA.
8. Run the test again.
9. For additional troubleshooting information, go to
[Link]
[Link]?uid=psg1MIGR-41559.
10. Run the test again.
11. Replace the CD/DVD drive.
12. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
215-803-xxx Optical Drive v Verify Failed The disc might 1. Wait for the system activity to stop.
Media be in use by
the system. 2. Run the test again
Installed
3. Turn off and restart the system.
v Read/
4. Run the test again.
Write Test
5. Replace the DVD drive.
v Self-Test
6. If the failure remains, go to the IBM Web site for
Messages more troubleshooting information at
and actions [Link]
apply to all [Link]/docdisplay?brandind=5000008
three tests. &lndocid=SERV-CALL.

Chapter 3. Diagnostics 163

Table 9. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained
service technician.
v Go to the IBM support Web site at [Link] to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Message
number Component Test State Description Action
215-901-xxx Optical Drive v Verify Aborted Drive media is 1. Insert a CD/DVD into the DVD drive or try a new
Media not detected. media, and wait for 15 seconds.
Installed 2. Run the test again.
v Read/ 3. Check the drive cabling at both ends for loose or
Write Test broken connections or damage to the cable.
v Self-Test Replace the cable if it is damaged.
4. Run the test again.
Messages
and actions 5. For additional troubleshooting information, go to
apply to all [Link]
three tests. [Link]?uid=psg1MIGR-41559.
6. Run the test again.
7. Replace the DVD drive.
8. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
215-902-xxx Optical Drive v Verify Failed Read 1. Insert a CD/DVD into the DVD drive or try a new
Media miscompare. media, and wait for 15 seconds.
Installed 2. Run the test again.
v Read/ 3. Check the drive cabling at both ends for loose or
Write Test broken connections or damage to the cable.
v Self-Test Replace the cable if it is damaged.
4. Run the test again.
Messages
and actions 5. For additional troubleshooting information, go to
apply to all [Link]
three tests. [Link]?uid=psg1MIGR-41559.
6. Run the test again.
7. Replace the DVD drive.
8. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.

164 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 9. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained
service technician.
v Go to the IBM support Web site at [Link] to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Message
number Component Test State Description Action
215-903-xxx Optical Drive v Verify Aborted Could not 1. Insert a CD/DVD into the DVD drive or try a
Media access the new media, and wait for 15 seconds.
Installed drive.
2. Run the test again.
v Read/ 3. Check the drive cabling at both ends for loose
Write Test or broken connections or damage to the cable.
v Self-Test Replace the cable if it is damaged.
4. Run the test again.
Messages
and actions 5. Make sure that the DSA code is at the latest
apply to all level. For the latest level of DSA code, go to
three tests. [Link]
[Link]?uid=psg1SERV-DSA.
6. Run the test again.
7. For additional troubleshooting information, go to
[Link]
[Link]?uid=psg1MIGR-41559.
8. Run the test again.
9. Replace the DVD drive.
10. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
215-904-xxx Optical Drive v Verify Failed A read error 1. Insert a CD/DVD into the DVD drive or try a new
Media occurred. media, and wait for 15 seconds.
Installed 2. Run the test again.
v Read/ 3. Check the drive cabling at both ends for loose or
Write Test broken connections or damage to the cable.
v Self-Test Replace the cable if it is damaged.
4. Run the test again.
Messages
and actions 5. For additional troubleshooting information, go to
apply to all [Link]
three tests. [Link]?uid=psg1MIGR-41559.
6. Run the test again.
7. Replace the DVD drive.
8. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.

Chapter 3. Diagnostics 165

Table 9. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained
service technician.
v Go to the IBM support Web site at [Link] to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Message
number Component Test State Description Action
405-901-xxx BroadCom Test Control Failed 1. Make sure that the component firmware is at the
Ethernet Registers latest level. The installed firmware level is shown
Device in the DSA event log in the Firmware/VPD
section for this component. For more information,
see “Updating the firmware” on page 281.
2. Run the test again.
3. Replace the component that is causing the error.
If the error is caused by an adapter, replace the
adapter. Check the PCI Information and Network
Settings information in the DSA event log to
determine the physical location of the failing
component.
4. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
405-901-xxx BroadCom Test MII Failed 1. Make sure that the component firmware is at the
Ethernet Registers latest level. The installed firmware level is shown
Device in the DSA event log in the Firmware/VPD
section for this component. For more information,
see “Updating the firmware” on page 281.
2. Run the test again.
3. Replace the component that is causing the error.
If the error is caused by an adapter, replace the
adapter. Check the PCI Information and Network
Settings information in the DSA event log to
determine the physical location of the failing
component.
4. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.

166 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 9. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained
service technician.
v Go to the IBM support Web site at [Link] to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Message
number Component Test State Description Action
405-902-xxx BroadCom Test Failed 1. Make sure that the component firmware is at the
Ethernet EEPROM latest level. The installed firmware level is shown
Device in the DSA event log in the Firmware/VPD
section for this component. For more information,
see “Updating the firmware” on page 281.
2. Run the test again.
3. Replace the component that is causing the error.
If the error is caused by an adapter, replace the
adapter. Check the PCI Information and Network
Settings information in the DSA event log to
determine the physical location of the failing
component.
4. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
405-903-xxx BroadCom Test Internal Failed 1. Make sure that the component firmware is at the
Ethernet Memory latest level. The installed firmware level is shown
Device in the DSA event log in the Firmware/VPD
section for this component. For more information,
see “Updating the firmware” on page 281.
2. Run the test again.
3. Check the interrupt assignments in the PCI
Hardware section of the DSA event log. If the
Ethernet device is sharing interrupts, if possible,
use the Setup utility see “Using the Setup utility”
on page 285) to assign a unique interrupt to the
device.
4. Replace the component that is causing the error.
If the error is caused by an adapter, replace the
adapter. Check the PCI Information and Network
Settings information in the DSA event log to
determine the physical location of the failing
component.
5. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.

Chapter 3. Diagnostics 167

Table 9. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained
service technician.
v Go to the IBM support Web site at [Link] to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Message
number Component Test State Description Action
405-904-xxx BroadCom Test Interrupt Failed 1. Make sure that the component firmware is at the
Ethernet latest level. The installed firmware level is shown
Device in the DSA event log in the Firmware/VPD
section for this component. For more information,
see “Updating the firmware” on page 281.
2. Run the test again.
3. Check the interrupt assignments in the PCI
Hardware section of the DSA event log. If the
Ethernet device is sharing interrupts, if possible,
use the Setup utility see “Using the Setup utility”
on page 285) to assign a unique interrupt to the
device.
4. Replace the component that is causing the error.
If the error is caused by an adapter, replace the
adapter. Check the PCI Information and Network
Settings information in the DSA event log to
determine the physical location of the failing
component.
5. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
405-905-xxx BroadCom Test Loop Failed 1. Make sure that the component firmware is at the
Ethernet back at MAC latest level. The installed firmware level is shown
Device Layer in the DSA event log in the Firmware/VPD
section for this component. For more information,
see “Updating the firmware” on page 281.
2. Run the test again.
3. Replace the component that is causing the error.
If the error is caused by an adapter, replace the
adapter. Check the PCI Information and Network
Settings information in the DSA event log to
determine the physical location of the failing
component.
4. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.

168 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 9. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 177 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained
service technician.
v Go to the IBM support Web site at [Link] to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Message
number Component Test State Description Action
405-906-xxx BroadCom Test Loop Failed 1. Check the Ethernet cable for damage and make
Ethernet back at sure that the cable type and connection are
Device Physical correct.
Layer
2. Make sure that the component firmware is at the
latest level. The installed firmware level is shown
in the DSA event log in the Firmware/VPD
section for this component. For more information,
see “Updating the firmware” on page 281.
3. Run the test again.
4. Replace the component that is causing the error.
If the error is caused by an adapter, replace the
adapter. Check the PCI Information and Network
Settings information in the DSA event log to
determine the physical location of the failing
component.
5. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
405-907-xxx BroadCom Test LEDs Failed 1. Make sure that the component firmware is at the
Ethernet latest level. The installed firmware level is shown
Device in the DSA event log in the Firmware/VPD
section for this component. For more information,
see “Updating the firmware” on page 281.
2. Run the test again.
3. Replace the component that is causing the error.
If the error is caused by an adapter, replace the
adapter. Check the PCI Information and Network
Settings information in the DSA event log to
determine the physical location of the failing
component.
4. If the failure remains, go to the IBM Web site for
more troubleshooting information at
[Link]
[Link]/docdisplay?brandind=5000008
&lndocid=SERV-CALL.

Chapter 3. Diagnostics 169

Recovering the server firmware
Important: Some cluster solutions require specific code levels or coordinated code
updates. If the device is part of a cluster solution, verify that the latest level of code
is supported for the cluster solution before you update the code.

If the server firmware has become corrupted, such as from a power failure during
an update, you can recover the server firmware in one of two ways:
v In-band method: Recover server firmware, using either the boot block jumper
(Automated Boot Recovery) and a server Firmware Update Package Service
Pack.
v Out-of-band method: Use the IMM Web Interface to update the firmware, using
the latest server firmware update package.

Note: You can obtain a server update package from one of the following sources:
v Download the server firmware update from the World Wide Web.
v Contact your IBM service representative.

To download the server firmware update package from the World Wide Web, go to
[Link]

The flash memory of the server consists of a primary bank and a backup bank. It is
essential that you maintain the backup bank with a bootable firmware image. If the
primary bank becomes corrupted, you can either manually boot the backup bank
with the boot block jumper, or in the case of image corruption, this will occur
automatically with the Automated Boot Recovery function.

In-band manual recovery method

To recover the server firmware and restore the server operation to the primary
bank, complete the following steps:
1. Turn off the server, and disconnect all power cords and external cables.
2. Remove the server cover. See “Removing the cover” on page 195 for more
information.
3. Locate the UEFI boot recovery jumper block (J29) on the system board.

170 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 uEFI boot recovery IMM recovery
jumper (J29) jumper (J147)

SW4 switch block SW3 switch block

4. Move the jumper from pins 1 and 2 to pins 2 and 3 to enable the UEFI
recovery mode.
5. Reinstall the server cover; then, reconnect all power cords.
6. Restart the server. The power-on self-test (POST) starts.
7. Boot the server to an operating system that is supported by the firmware
update package that you downloaded.
8. Perform the firmware update by following the instructions that are in the
firmware update package readme file.
9. Copy the downloaded firmware update package into a directory.
10. From a command line, type filename-s, where filename is the name of the
executable file that you downloaded with the firmware update package.
11. Turn off the server and disconnect all power cords and external cables, and
then remove the server cover.
12. Move the UEFI boot recovery jumper back to the primary position (pins 1 and
2).
13. Reinstall the server cover, and then reconnect all the power cables.
14. Restart the server.

In-band automated boot recovery method

Chapter 3. Diagnostics 171

 Note: Use this method if the BRD LED on the light path diagnostics panel is lit and
there is a log entry or Booting Backup Image is displayed on the firmware splash
screen; otherwise, use the in-band manual recovery method.
1. Boot the server to an operating system that is supported by the firmware update
package that you downloaded.
2. Perform the firmware update by following the instructions that are in the
firmware update package readme file.
3. Restart the server.
4. At the firmware splash screen, press F3 when prompted to restore to the
primary bank. The server boots from the primary bank.

Out-of-band method: See the IMM documentation.

Automated boot recovery (ABR)

If the server is booting up and the IMM detect problems with the server firmware in
the primary bank, it will automatically switch to the backup firmware bank and give
you the opportunity to recover the primary bank. To recover to the server firmware
primary bank, complete the following steps.
1. Restart the server.
2. When the prompt press F3 to restore to primary is displayed, press F3 to
recover the primary bank. Pressing F3 will restart the server.

Three boot failure

Configuration changes, such as added devices or adapter firmware updates can
cause the server to fail POST (power-on self-test). If this occurs on three
consecutive boot attempts, the server will temporarily use the default configuration
values and automatically goes to F1 Setup. To solve the problem, complete the
following steps:
1. Undo any configuration changes that you made recently and restart the server.
2. Remove any devices that you added recently and restart the server.
3. If the problem remains, go to Setup and select Load Default Settings, and
then click Save to restore the server factory settings.

Solving power problems

Power problems can be difficult to solve. For example, a short circuit can exist
anywhere on any of the power distribution buses. Usually, a short circuit will cause
the power subsystem to shut down because of an overcurrent condition. To
diagnose a power problem, use the following general procedure:
1. Turn off the server and disconnect all ac power cords.
2. Check the power-fault LEDs on the system board (see “Power problems” on
page 113).
3. Check the LEDs on the operator information panel (see “Light path diagnostics
LEDs” on page 122).
4. Check for loose cables in the power subsystem. Also check for short circuits, for
example, if a loose screw is causing a short circuit on a circuit board.
5. Remove the adapters and disconnect the cables and power cords to all internal
and external devices until the server is at the minimum configuration that is
required for the server to start (see “Power-supply LEDs” on page 129 for the
minimum configuration).

172 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 6. Reconnect all ac power cords and turn on the server. If the server starts
successfully, reseat the adapters and devices one at a time until the problem is
isolated.

If the server does not start from the minimum configuration, see “Power-supply
LEDs” on page 129 to replace the components in the minimum configuration one at
a time until the problem is isolated.

Solving Ethernet controller problems

The method that you use to test the Ethernet controller depends on which operating
system you are using. See the operating-system documentation for information
about Ethernet controllers, and see the Ethernet controller device-driver readme file.

Try the following procedures:

v Make sure that the correct device drivers, which come with the server are
installed and that they are at the latest level.
v Make sure that the Ethernet cable is installed correctly.
– The cable must be securely attached at all connections. If the cable is
attached but the problem remains, try a different cable.
– If you set the Ethernet controller to operate at 100 Mbps, you must use
Category 5 cabling.
– If you directly connect two servers (without a hub), or if you are not using a
hub with X ports, use a crossover cable. To determine whether a hub has an
X port, check the port label. If the label contains an X, the hub has an X port.
v Determine whether the hub supports auto-negotiation. If it does not, try
configuring the integrated Ethernet controller manually to match the speed and
duplex mode of the hub.
v Check the Ethernet controller LEDs on the rear panel of the server. These LEDs
indicate whether there is a problem with the connector, cable, or hub.
– The Ethernet link status LED is lit when the Ethernet controller receives a link
pulse from the hub. If the LED is off, there might be a defective connector or
cable or a problem with the hub.
– The Ethernet transmit/receive activity LED is lit when the Ethernet controller
sends or receives data over the Ethernet network. If the Ethernet
transmit/receive activity is off, make sure that the hub and network are
operating and that the correct device drivers are installed.
v Check the LAN activity LED on the rear of the server. The LAN activity LED is lit
when data is active on the Ethernet network. If the LAN activity LED is off, make
sure that the hub and network are operating and that the correct device drivers
are installed.
v Check for operating-system-specific causes of the problem.
v Make sure that the device drivers on the client and server are using the same
protocol.

If the Ethernet controller still cannot connect to the network but the hardware
appears to be working, the network administrator must investigate other possible
causes of the error.

Solving undetermined problems

If the diagnostic tests did not diagnose the failure or if the server is inoperative, use
the information in this section.

If you suspect that a software problem is causing failures (continuous or

intermittent), see “Software problems” on page 118.

Chapter 3. Diagnostics 173

 Damaged data in CMOS memory or damaged server firmware can cause
undetermined problems. To reset the CMOS data, use the CMOS jumper to clear
the CMOS memory and override the power-on password; see “System-board
switches and jumpers” on page 18. If you suspect that the server firmware is
damaged, see “Recovering the server firmware” on page 170.

If the power supplies are working correctly, complete the following steps:
1. Turn off the server.
2. Make sure that the server is cabled correctly.
3. Remove or disconnect the following devices, one at a time, until you find the
failure. Turn on the server and reconfigure it each time.
v Any external devices.
v Surge-suppressor device (on the server).
v Printer, mouse, and non-IBM devices.
v Each adapter.
v Hard disk drives.
v Memory modules. The minimum configuration requirement is 2 GB DIMM in
slot 3.
4. Turn on the server.

If the problem is solved when you remove an adapter from the server but the
problem recurs when you reinstall the same adapter, suspect the adapter; if the
problem recurs when you replace the adapter with a different one, suspect the riser
card.

If you suspect a networking problem and the server passes all the system tests,
suspect a network cabling problem that is external to the server.

Problem determination tips

Because of the variety of hardware and software combinations that can encounter,
use the following information to assist you in problem determination. If possible,
have this information available when requesting assistance from IBM.

The model number and serial number are located on the ID label on the front of the
server as shown in the following illustration.

Note: The illustrations in this document might differ slightly from your hardware.

ID label

v Machine type and model

v Microprocessor or hard disk drive upgrades
v Failure symptom
– Does the server fail the diagnostic tests?
– What occurs? When? Where?
– Does the failure occur on a single server or on multiple servers?

174 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 – Is the failure repeatable?
– Has this configuration ever worked?
– What changes, if any, were made before the configuration failed?
– Is this the original reported failure?
v Diagnostic program type and version level
v Hardware configuration (print screen of the system summary)
v IMM firmware level
v Operating system software

You can solve some problems by comparing the configuration and software setups
between working and nonworking servers. When you compare servers to each
other for diagnostic purposes, consider them identical only if all the following factors
are exactly the same in all the servers:
v Machine type and model
v IMM firmware level
v Adapters and attachments, in the same locations
v Address jumpers, terminators, and cabling
v Software versions and levels
v Diagnostic program type and version level
v Configuration option settings
v Operating-system control-file setup

See Appendix A, “Getting help and technical assistance,” on page 305 for
information about calling IBM for service.

Chapter 3. Diagnostics 175

176 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Chapter 4. Parts listing, System x3550 M3 Types 4254 and
7944
The following replaceable components are available for the System x3550 M3 Type
4254 or 7944 server, except as specified otherwise in “Replaceable server
components.” To check for an updated parts listing on the web, go to
[Link]

Replaceable server components

The four types of replaceable components are:
v Consumables: Purchase and replacement of consumables (components, such
as batteries and printer cartridges, that have depleting life) is your responsibility.
If IBM acquires or installs a consumable component at your request, you will be
charged for the service.
v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your
responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for
the installation.
v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or
request IBM to install it, at no additional charge, under the type of warranty
service that is designated for your server.
v Field replaceable unit (FRU): FRUs must be installed only by Trained service
technicians.

For information about the terms of the warranty, see the Warranty Information
document that comes with the server.

© Copyright IBM Corp. 2011 177

 The following illustration shows the major components in the server. The
illustrations in this document might differ slightly from your hardware.

178 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 The following table lists the part numbers for the server components.
Table 10. Parts listing, Types 4254 and 7944
CRU part CRU part
number number FRU part
Index Description (Tier 1) (Tier 2) number
1 Top cover 59Y3927
2 Filler, PCI 59Y3969
3 PCI-X riser card 69Y4570
4 PCI Express riser card, x16, assembly 43V7066
5 Memory, 2 GB dual-rank DDR3 UDIMM 44T1573
5 Memory, 4 GB dual-rank DDR3-1333 RDIMM 1.35V 49Y1412
5 Memory, 2 GB single-rank DDR 3 RDIMM 49Y1421
5 Memory, 4 GB dual-rank DDR3 UDIMM 49Y1422
5 Memory, 2 GB single-rank DDR3 RDIMM 49Y1423
5 Memory, 4 GB single-rank DDR3 RDIMM 49Y1424
5 Memory, 4 GB dual-rank DDR3 RDIMM 49Y1425
5 Memory, 1 GB single-rank DDR3-1333 RDIMM 49Y1442
5 Memory, 2 GB dual-rank DDR3-1333 RDIMM 49Y1443
5 Memory, 2 GB single-rank DDR3-1333 RDIMM 49Y1444
5 Memory, 4 GB dual-rank DDR3-1333 RDIMM 49Y1445
5 Memory, 8 GB dual-rank DDR3-1333 RDIMM 49Y1446
5 Memory, 8 GB dual-rank PC3L-10600R-999 RDIMM 1.35V 49Y1415
5 Memory, 8 GB dual-rank PC3L-8500R-777 RDIMM 1.35V 49Y1416
5 Memory, 16 GB dual-rank PC3L-10600 DDR3-1333 RDIMM 49Y1565
1.35V
5 Memory, 16 GB quad-rank PC3-8500R-777 RDIMM 46C7489
6 Virtual media key 46C7528
7 Power supply bay filler 49Y4821
8 Power supply, 675 Watt, ac 39Y7236
8 Power supply, 675 Watt, ac 39Y7227
8 Power supply, 675 Watt, ac 39Y7225
8 Power supply, 675 Watt HE, ac 39Y7218
8 Power supply, 675 Watt, dc 39Y7215
8 Power supply, 460 Watt 39Y7229
8 Power supply, 460 Watt 39Y7231
9 Chassis assembly (without front bezel) 59Y3931
10 DVD-ROM drive 44W3254
10 DVD-RW drive 44W3256
11 Rack latch kit 49Y4815
12 Bezel, 8 hard disk bays 59Y3916
12 Bezel, 4 hard disk and 1 optical drive bays 59Y3917
13 Operator information panel assembly 44E4372
14 Filler, hard disk drive bay 59Y3925

Chapter 4. Parts listing, System x3550 M3 Types 4254 and 7944 179
Table 10. Parts listing, Types 4254 and 7944 (continued)
CRU part CRU part
number number FRU part
Index Description (Tier 1) (Tier 2) number
15 Hard disk drive, 2.5-inch simple-swap, 31.4 GB 43W7684
16 Filler, EMC 44T2248
17 Hard disk drive, 2.5-inch hot-swap, 73 GB, 10 K 43W7537
17 Hard disk drive, 2.5-inch hot-swap, 73 GB, 15 K 43W7546
17 Hard disk drive, 2.5-inch hot-swap, 146 GB, 10 K 43W7538
17 Hard disk drive, 2.5-inch hot-swap, 146 GB, 15 K 42D0678
17 Hard disk drive, 2.5-inch hot-swap, 146 GB, Slim-HS, 15 K 44W2295
17 Hard disk drive, 2.5-inch hot-swap, 300 GB, 10 K 42D0638
17 Hard disk drive, 2.5-inch hot-swap, 300 GB, Slim-HS, 10 K 44W2265
17 Hard disk drive, 2.5-inch hot-swap, 500 GB, 7.2 K 42D0708
17 Hard disk drive, 2.5-inch hot-swap, 600 GB, 10 K 49Y2004
18 Backplate assembly, simple-swap 59Y3919
19 Backplane, SAS 59Y3915
20 Fan 43V6929
21 System board 81Y6625
21 System board 69Y5082
22 ServeRAID-M1015 adapter 46M0861
23 ServeRAID-BR10il v2 adapter 49Y4737
24 SAS/SATA riser card 43V7067
25 Retention module, heat sink 49Y4822
26 Microprocessor, Intel Xeon E5506 2.13 GHz, 4 MB, 80W 46D1270
(quad core)
26 Microprocessor, Intel Xeon X5670 2.93 GHz, 12 MB, 95W 49Y7038
(six core)
26 Microprocessor, Intel Xeon X5650 2.66 GHz, 12 MB, 95W 49Y7040
(six core)
26 Microprocessor, Intel Xeon E5640 2.66 GHz, 12 MB, 80W 49Y7051
(quad core)
26 Microprocessor, Intel Xeon E5630 2.53 GHz, 12 MB, 80W 49Y7052
(quad core)
26 Microprocessor, Intel Xeon E5620 2.40 GHz, 12 MB, 80W 49Y7053
(quad core)
26 Microprocessor, Intel Xeon L5640 2.26 GHz, 12 MB, 60W 49Y7054
(six core)
26 Microprocessor, Intel Xeon L5630 2.13 GHz, 12 MB, 40W 59Y3691
(quad core)
26 Microprocessor, Intel Xeon E5507 2.26 GHz, 4 MB, 80W 69Y0782
(quad core)
26 Microprocessor, Intel Xeon L5609 1.86 GHz, 12 MB, 40W 69Y0783
(quad core)
26 Microprocessor, Intel Xeon X5680 3.33 GHz, 12 MB, 130W 69Y0849
(six core)

180 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 10. Parts listing, Types 4254 and 7944 (continued)
CRU part CRU part
number number FRU part
Index Description (Tier 1) (Tier 2) number
26 Microprocessor, Intel Xeon E5645 2.40 GHz, 12 MB, 80W 69Y4714
(six core)
26 Microprocessor, Intel Xeon E5603 1.60 GHz, 4 MB, 80W 81Y5952
(quad core)
26 Microprocessor, Intel Xeon E5606 2.13 GHz, 8 MB, 80W 81Y5953
(quad core)
26 Microprocessor, Intel Xeon E5607 2.26 GHz, 8 MB, 80W 81Y5954
(quad core)
26 Microprocessor, Intel Xeon E5649 2.53 GHz, 12 MB, 80W 81Y5955
(six core)
26 Microprocessor, Intel Xeon X5647 2.93 GHz, 12 MB, 130W 81Y5956
(quad core)
26 Microprocessor, Intel Xeon X5672 3.20 GHz, 12 MB, 95W 81Y5957
(quad core)
26 Microprocessor, Intel Xeon X5675 3.06GHz, 12MB, 95W 81Y5958
(six core)
26 Microprocessor, Intel Xeon X5687 3.60 GHz, 12 MB, 130W 81Y5959
(quad core)
26 Microprocessor, Intel Xeon X5690 3.46GHz, 12 MB, 130W 81Y5960
(six core)
27 Heat sink assembly 49Y4820
27 Heat sink assembly, 130W 69Y1207
28 Air baffle kit (Microprocessor air baffle, clamp, and DIMM 59Y3914
air duct)
Battery, 3.0 volt 33F8354
Cable, hard disk drive configuration 59Y3918
Cable, operator panel 46C4139
Cable, SAS power 59Y3920
Cable, SAS signal, 300 mm 49Y4850
Cable, SAS signal, 450 mm 59Y3921
Cable, SAS signal, 710 mm 69Y1328
Cable, SATA DVD 59Y3922
Cable, USB/video 59Y3923
Cable, line cord 39M5377
Cage, hard disk drive 59Y3968
Cage, optical drive 59Y3924
CPU extraction tool 81Y9398
Safety cover 49Y4823
Filler, DVD drive bay 49Y4868
2-port 1 Gb Ethernet card 69Y4509
2-port 1 Gb Ethernet card, mechanical kit 69Y4586
Labels, chassis 59Y3998

Chapter 4. Parts listing, System x3550 M3 Types 4254 and 7944 181
Table 10. Parts listing, Types 4254 and 7944 (continued)
CRU part CRU part
number number FRU part
Index Description (Tier 1) (Tier 2) number
Labels, system service 59Y3926
Riser-card bracket: full-height, half-length 43V6936
Riser-card bracket: low-profile 43V6939
Bracket assembly, rear I/O 43V6938
SAS adapter retainer 49Y4852
ServeRAID-MR10i adapter 43W4297
ServeRAID-M5015 adapter 46M0851
ServeRAID-M5014 adapter 46M0918
ServeRAID M5000 advanced feature key 46M0931
ServeRAID-BR10i adapter 44E8690
ServeRAID B5015 Solid State Drive (SSD) adapter 46M0970
ServeRAID-MR10i battery carrier kit 44E8763
Cable, ServeRAID battery (with interposer card) 44E8844
IBM 3Gb SAS HBA v2 44E8701
NetXtreme II 1000 Express quad port Ethernet adapter 49Y4222
QLogic 10Gb SFP+ SR optical transceiver 42C1816
QLogic 10Gb CNA for IBM System x 42C1802
Brocade 10Gb SFP+ SR optical transceiver 42C1819
Brocade 10Gb CNA for IBM System x 42C1822
Video adapter, NVIDIA FX 1700 43V5765
Video adapter, NVIDIA FX 570 43V5782
Video adapter, NVIDIA FX 580 43V5890
Slide rail kit 59Y3792
Slide rail kit 69Y5085
CMA kit 49Y4817
Slide rail kit, Gen-II 69Y4391
CMA kit, Gen-II 69Y4392
Miscellaneous parts kit 69Y5639
Screw kit 59Y4922
Thermal grease kit 41Y9292
Hypervisor, embedded USB flash device 42D0545
Alcohol wipes 59P4739

Consumable parts
Consumable parts are not covered by the IBM Statement of Limited Warranty. The
following consumable parts are available for purchase from the retail store.

182 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Table 11. Consumable parts, Types 4254 and 7944
Index Description Part number
ServeRAID M5000 battery 43W4342

To order a consumable part, complete the following steps:

1. Go to [Link]
2. From the Products menu, select Upgrades, accessories & parts.
3. Click Obtain maintenance parts; then, follow the instructions to order the part
from the retail store.

If you need help with your order, call the toll-free number that is listed on the retail
parts page, or contact your local IBM representative for assistance.

Chapter 4. Parts listing, System x3550 M3 Types 4254 and 7944 183
Power cords
For your safety, IBM provides a power cord with a grounded attachment plug to use
with this IBM product. To avoid electrical shock, always use the power cord and
plug with a properly grounded outlet.

IBM power cords used in the United States and Canada are listed by Underwriter's
Laboratories (UL) and certified by the Canadian Standards Association (CSA).

For units intended to be operated at 115 volts: Use a UL-listed and CSA-certified
cord set consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor cord,
a maximum of 15 feet in length and a parallel blade, grounding-type attachment
plug rated 15 amperes, 125 volts.

For units intended to be operated at 230 volts (U.S.): Use a UL-listed and
CSA-certified cord set consisting of a minimum 18 AWG, Type SVT or SJT,
three-conductor cord, a maximum of 15 feet in length and a tandem blade,
grounding-type attachment plug rated 15 amperes, 250 volts.

For units intended to be operated at 230 volts (outside the U.S.): Use a cord set
with a grounding-type attachment plug. The cord set should have the appropriate
safety approvals for the country in which the equipment will be installed.

IBM power cords for a specific country or region are usually available only in that
country or region.

IBM power cord part

number Used in these countries and regions
39M5206 China
39M5102 Australia, Fiji, Kiribati, Nauru, New Zealand, Papua New Guinea
39M5123 Afghanistan, Albania, Algeria, Andorra, Angola, Armenia, Austria,
Azerbaijan, Belarus, Belgium, Benin, Bosnia and Herzegovina,
Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape
Verde, Central African Republic, Chad, Comoros, Congo
(Democratic Republic of), Congo (Republic of), Cote D’Ivoire
(Ivory Coast), Croatia (Republic of), Czech Republic, Dahomey,
Djibouti, Egypt, Equatorial Guinea, Eritrea, Estonia, Ethiopia,
Finland, France, French Guyana, French Polynesia, Germany,
Greece, Guadeloupe, Guinea, Guinea Bissau, Hungary, Iceland,
Indonesia, Iran, Kazakhstan, Kyrgyzstan, Laos (People’s
Democratic Republic of), Latvia, Lebanon, Lithuania, Luxembourg,
Macedonia (former Yugoslav Republic of), Madagascar, Mali,
Martinique, Mauritania, Mauritius, Mayotte, Moldova (Republic of),
Monaco, Mongolia, Morocco, Mozambique, Netherlands, New
Caledonia, Niger, Norway, Poland, Portugal, Reunion, Romania,
Russian Federation, Rwanda, Sao Tome and Principe, Saudi
Arabia, Senegal, Serbia, Slovakia, Slovenia (Republic of),
Somalia, Spain, Suriname, Sweden, Syrian Arab Republic,
Tajikistan, Tahiti, Togo, Tunisia, Turkey, Turkmenistan, Ukraine,
Upper Volta, Uzbekistan, Vanuatu, Vietnam, Wallis and Futuna,
Yugoslavia (Federal Republic of), Zaire
39M5130 Denmark
39M5144 Bangladesh, Lesotho, Macao, Maldives, Namibia, Nepal,
Pakistan, Samoa, South Africa, Sri Lanka, Swaziland, Uganda

184 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
IBM power cord part
number Used in these countries and regions
39M5151 Abu Dhabi, Bahrain, Botswana, Brunei Darussalam, Channel
Islands, China (Hong Kong S.A.R.), Cyprus, Dominica, Gambia,
Ghana, Grenada, Iraq, Ireland, Jordan, Kenya, Kuwait, Liberia,
Malawi, Malaysia, Malta, Myanmar (Burma), Nigeria, Oman,
Polynesia, Qatar, Saint Kitts and Nevis, Saint Lucia, Saint Vincent
and the Grenadines, Seychelles, Sierra Leone, Singapore, Sudan,
Tanzania (United Republic of), Trinidad and Tobago, United Arab
Emirates (Dubai), United Kingdom, Yemen, Zambia, Zimbabwe
39M5158 Liechtenstein, Switzerland
39M5165 Chile, Italy, Libyan Arab Jamahiriya
39M5172 Israel
39M5095 220 - 240 V

Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize,

Bermuda, Bolivia, Caicos Islands, Canada, Cayman Islands,
Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El
Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Mexico,
Micronesia (Federal States of), Netherlands Antilles, Nicaragua,
Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan,
United States of America, Venezuela
39M5081 110 - 120 V

Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize,

Bermuda, Bolivia, Caicos Islands, Canada, Cayman Islands,
Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El
Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Mexico,
Micronesia (Federal States of), Netherlands Antilles, Nicaragua,
Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan,
United States of America, Venezuela
39M5219 Korea (Democratic People’s Republic of), Korea (Republic of)
39M5199 Japan
39M5068 Argentina, Paraguay, Uruguay
39M5226 India
39M5233 Brazil

Chapter 4. Parts listing, System x3550 M3 Types 4254 and 7944 185
186 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Chapter 5. Removing and replacing server components
Replaceable components are of four types:
v Consumables: Purchase and replacement of consumables (components, such
as batteries and printer cartridges, that have depleting life) is your responsibility.
If IBM acquires or installs a consumable component at your request, you will be
charged for the service.
v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your
responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for
the installation.
v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or
request IBM to install it, at no additional charge, under the type of warranty
service that is designated for your server.
v Field replaceable unit (FRU): FRUs must be installed only by Trained service
technicians.

See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page
177 to determine whether a component is a Tier 1 CRU, Tier 2 CRU, or FRU.

For information about the terms of the warranty, see the Warranty Information
document that comes with the server.

Installation guidelines
Attention: Static electricity that is released to internal server components when
the server is powered-on might cause the system to halt, which might result in the
loss of data. To avoid this potential problem, always use an electrostatic-discharge
wrist strap or other grounding system when removing or installing a hot-swap
device.

Before you remove or replace a component, read the following information:

v Read the safety information that begins on page vii and the guidelines in
“Working inside the server with the power on” on page 189 and “Handling
static-sensitive devices” on page 189. This information will help you work safely.
v When you install your new server, take the opportunity to download and apply
the most recent firmware updates. This step will help to ensure that any known
issues are addressed and that your server is ready to function at maximum levels
of performance. To download firmware updates for your server, complete the
following steps:
1. Go to [Link]
2. Under Product support, click System x.
3. Under Popular links, click Software and device drivers.
4. Click System x3550 M3 to display the matrix of downloadable files for the
server.
For additional information about tools for updating, managing, and deploying
firmware, see the System x and BladeCenter Tools Center at
[Link]
v Before you install optional devices, make sure that the server is working
correctly. Start the server, and make sure that the operating system starts, if an
operating system is installed, or that a 19990305 error code is displayed,
indicating that an operating system was not found but the server is otherwise

© Copyright IBM Corp. 2011 187

 working correctly. If the server is not working correctly, see Chapter 1, “Start
here,” on page 1 and Chapter 3, “Diagnostics,” on page 23 for diagnostic
information.
v Observe good housekeeping in the area where you are working. Place removed
covers and other parts in a safe place.
v If you must start the server while the cover is removed, make sure that no one is
near the server and that no other objects have been left inside the server.
v Do not attempt to lift an object that you think is too heavy for you. If you have to
lift a heavy object, observe the following precautions:
– Make sure that you stand safely without slipping.
– Distribute the weight of the object equally between your feet.
– Use a slow lifting force. Never move suddenly or twist when you lift a heavy
object.
– To avoid straining the muscles in your back, lift by standing or by pushing up
with your leg muscles
v Make sure that you have an adequate number of properly grounded electrical
outlets for the server, monitor, and other devices.
v Back up all important data before you make changes to disk drives.
v Have a small flat-blade screwdriver, a small Phillips screwdriver, and a T8 torx
screwdriver available.
v You do not have to turn off the server to install or replace hot-swap power
supplies, hot-swap fans, hot-swap drives, or hot-plug Universal Serial Bus (USB)
devices. However, you must turn off the server before you perform any steps that
involve removing or installing adapter cables, and you must disconnect the power
source before you perform any steps that involve removing or installing riser
cards.
v Blue on a component indicates touch points, where you can grip the component
to remove it from or install it in the server, open or close a latch, and so on.
v Orange on a component or an orange label on or near a component indicates
that the component can be hot-swapped, which means that if the server and
operating system support hot-swap capability, you can remove or install the
component while the server is running. (Orange can also indicate touch points on
hot-swap components.) See the instructions for removing or installing a specific
hot-swap component for any additional procedures that you might have to
perform before you remove or install the component.
v When you are finished working on the server, reinstall all safety shields, guards,
labels, and ground wires.
v For a list of supported optional devices for the server, see [Link]
servers/eserver/serverproven/compat/us/.

System reliability guidelines

To help ensure proper cooling and system reliability, make sure that the following
requirements are met:
v Each of the drive bays has a drive or a filler panel and electromagnetic
compatibility (EMC) shield installed in it.
v There is adequate space around the server to allow the server cooling system to
work properly. Leave approximately 50 mm (2 in.) of open space around the front
and rear of the server. Do not place objects in front of the fans. For proper
cooling and airflow, replace the server cover before you turn on the server.
Operating the server for extended periods of time (more than 30 minutes) with
the server cover removed might damage server components.

188 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 v You have followed the cabling instructions that come with optional adapters.
v You have replaced a failed fan within 48 hours.
v You have replaced a hot-swap fan within 30 seconds of removal.
v You have kept the preinstalled air deflector in place unless directed to remove it
in this publication or by IBM Service. See “Removing the microprocessor 2 air
baffle” on page 196 for the location of the air deflector in the server.

Working inside the server with the power on

Attention: Static electricity that is released to internal server components when
the server is powered-on might cause the server to halt, which might result in the
loss of data. To avoid this potential problem, always use an electrostatic-discharge
wrist strap or other grounding system when you work inside the server with the
power on.

You might have to have the server turned on while the cover is off, to look at light
path diagnostics LEDs or replace hot swap components. Follow these guidelines
when you work inside a server that is turned on:
v Avoid wearing loose-fitting clothing on your forearms. Button long-sleeved shirts
before working inside the server; do not wear cuff links while you are working
inside the server.
v Do not allow your necktie or scarf to hang inside the server.
v Remove jewelry, such as bracelets, necklaces, rings, and loose-fitting wrist
watches.
v Remove items from your shirt pocket, such as pens and pencils, that could fall
into the server as you lean over it.
v Avoid dropping any metallic objects, such as paper clips, hairpins, and screws,
into the server.

Handling static-sensitive devices

Attention: Static electricity can damage the server and other electronic devices.
To avoid damage, keep static-sensitive devices in their static-protective packages
until you are ready to install them.

To reduce the possibility of damage from electrostatic discharge, observe the

following precautions:
v Limit your movement. Movement can cause static electricity to build up around
you.
v The use of a grounding system is recommended. For example, wear an
electrostatic-discharge wrist strap, if one is available. Always use an
electrostatic-discharge wrist strap or other grounding system when working inside
the server with the power on.
v Handle the device carefully, holding it by its edges or its frame.
v Do not touch solder joints, pins, or exposed circuitry.
v Do not leave the device where others can handle and damage it.
v While the device is still in its static-protective package, touch it to an unpainted
metal part on the outside of the server for at least 2 seconds. This drains static
electricity from the package and from your body.
v Remove the device from its package and install it directly into the server without
setting down the device. If it is necessary to set down the device, put it back into
its static-protective package. Do not place the device on the server cover or on a
metal surface.

Chapter 5. Removing and replacing server components 189

 v Take additional care when handling devices during cold weather. Heating reduces
indoor humidity and increases static electricity.

Returning a device or component

If you are instructed to return a device or component, follow all packaging
instructions, and use any packaging materials for shipping that are supplied to you.

Internal cable routing and connectors

The following illustration shows the internal routing and connectors for the two SAS
signal cables (in server models with eight drive bays).
Notes:
1. To connect the SAS signal cables, make sure that you first connect the signal
cable, and then the power cable and configuration cable.
2. To disconnect the SAS signal cables, make sure that you first disconnect the
power cable, and then the signal cable and configuration cable.

The following illustration shows the internal routing and connector for the optional
optical drive cable.

Attention: To disconnect the optional optical drive cable, you must first press the
connector release tab, and then disconnect the cable from the connector on the
system board. Do not disconnect the cable by using excessive force.

190 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Chapter 5. Removing and replacing server components 191
 The following illustration shows the internal routing and connector for the operator
information panel cable. The following notes describe additional information you
must consider when you install or remove the operator information panel cable:
v You may remove the optional optical drive cable to obtain more room before you
install or remove the operator information panel cable.
v To remove the operator information panel cable, slightly press the cable toward
the chassis; then, pull to remove the cable from the connector on the system
board. Pulling the cable out of the connector by excessive force might cause
damage to the cable or connector.
v To connect the operator information panel cable on the system board, press
evenly on the cable. Pressing on one side of the cable might cause damage to
the cable or connector.

The following illustration shows the internal routing and connector for the USB/video
cable. The following notes describes other information you must consider when you
install or remove the USB/video cable:
v You may remove the optional optical drive cable to obtain more room before you
install or remove the operator information panel cable.
v The USB/video cable is routed under the video cable and then both the USB and
video cables are routed under the cable retention tab and the top cover latch
receptacle.
v To remove the USB/video cable, slightly press the cable toward the chassis;
then, pull to remove the cable from the connector on the system board. Pulling
the cable out of the connector by excessive force might cause damage to the
cable or connector.
v To connect the USB/video cable on the system board, press evenly on the cable.
Pressing on one side of the cable might cause damage to the cable or connector.

192 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Chapter 5. Removing and replacing server components 193
 The following illustration shows the internal routing for the SATA power cable and
signal cable.

194 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Removing and replacing consumable parts and Tier 1 CRUs
Replacement of consumable parts and Tier 1 CRUs is your responsibility. If IBM
installs a consumable part or Tier 1 CRU at your request, you will be charged for
the installation.

Note: The illustrations in this document might differ slightly from your hardware.

Removing the cover

To remove the server cover, complete the following steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Turn off the server and peripheral devices and disconnect the power cords and
all external cables, if necessary.

Note: When you disconnect the power source from the server, you lose the
ability to view the LEDs because the LEDs are not lit when the power source is
removed. Before you disconnect the power source, make a note of which LEDs
are lit, including the LEDs that are lit on the operation information panel, on the
light path diagnostics panel, and LEDs inside the server on the system board;
then, see “Light path diagnostics LEDs” on page 122 for information on how to
solve the problem.

Cover

Tab

3. If the server has been installed in a rack, slide the server out from the rack
enclosure.
4. Press down firmly on the blue tab on the top (near the front of the server) of the
cover and slide the cover toward the rear of the server until the cover has
disengaged from the chassis.
5. Lift the server cover off the server and set it aside.

Attention: For proper cooling and airflow, replace the server cover before you
turn on the server.

Installing the cover

To install the server cover, complete the following steps:
1. Make sure that all cables, adapters, and other components are installed and
seated correctly and that you have not left loose tools or parts inside the server.
Also, make sure that all internal cables are correctly routed.

Chapter 5. Removing and replacing server components 195

 Important: Before you slide the cover forward, make sure that all the tabs on
both the front, rear, and side of the cover engage the chassis correctly. If all the
tabs do not engage the chassis correctly, it will be very difficult to remove the
cover later.
2. Position the cover on top of the server.
3. Slide the cover toward the front of the server.
4. Make sure that the cover correctly engages all the inset tabs on the server.
5. Slide the server all the way into the rack until it latches.

Cover

Tab

6. Reconnect the external cables and power cords.

Removing the microprocessor 2 air baffle

To remove the microprocessor 2 air baffle, complete the following steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Turn off the server and peripheral devices and disconnect the power cords and
all external cables (see “Turning off the server” on page 15).
3. Lift the air baffle up, making sure that the tab comes out of the hole on the side
of the power-supply cage; then, remove the air baffle from the server and set it
aside.
Attention: For proper cooling and airflow, replace the air baffle before you
turn on the server. Operating the server with the air baffle removed might
damage server components.

196 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 Baffle tab
Microprocessor 2
air baffle

Hole for baffle tab

Installing the microprocessor 2 air baffle

To install the air baffle, complete the following steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Align the microprocessor 2 air baffle tab with the hole on the side of the
power-supply cage; then insert the tab into the hole on the cage (make sure
that the front end of the air baffle is lined up with the blue touch point tab on the
left side of fan 6). Press the air baffle down until it is securely seated.
Baffle tab
Microprocessor 2
air baffle

Hole for baffle tab

3. Install the cover (see “Installing the cover” on page 195).

4. Slide the server into the rack.
5. Reconnect the power cords and any cables that you removed.
6. Turn on the peripheral devices and the server.

Chapter 5. Removing and replacing server components 197

Removing the DIMM air baffle
To remove the DIMM air baffle, complete the following steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Turn off the server and peripheral devices and disconnect all power cords and
external cables if necessary. Remove the server cover (see “Removing the
cover” on page 195).
3. Grasp the DIMM air baffle and lift the baffle up, making sure that the pin comes
out of the pin hole on the system board to the left of DIMM connector 8.

DIMM air baffle

Baffle pin

Baffle pin hole

4. Remove it from the server and set it aside.

Attention: For proper cooling and airflow, replace the air baffle before you
turn on the server. Operating the server with an air baffle removed might
damage server components.

198 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Installing the DIMM air baffle
To install the DIMM air baffle, complete the following steps:
1. Align the DIMM air baffle over the DIMMs so that the baffle pin on the left side
of the air baffle aligns with the pin hole next to DIMM connector 8 on the system
board, and lower it into the server.

DIMM air baffle

Baffle pin

Baffle pin hole

2. Install the cover.

3. Slide the server into the rack.
4. Reconnect the power cord and any cables that you removed.
5. Turn on the peripheral devices and the server.
Attention: For proper cooling and airflow, replace the air baffle before turning
on the server. Operating the server with an air baffle removed might damage
server components.

Chapter 5. Removing and replacing server components 199

Removing an adapter
To remove an adapter, complete the following steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Turn off the server and peripheral devices and disconnect all power cords; then,
remove the cover (see “Removing the cover” on page 195).
3. Disconnect any cables from the adapter.
4. Grasp the riser-card assembly at the rear edge and lift to remove the riser-card
assembly.
5. Place the riser-card assembly on a flat, static-protective surface.
6. Carefully grasp the adapter by its top edge or upper corners, and pull the
adapter from the riser-card assembly.

7. If you are instructed to return the adapter, follow all packaging instructions, and
use any packaging materials for shipping that are supplied to you.

200 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Installing an adapter
The following notes describe the types of adapters that the server supports and
other information that you must consider when you install an adapter:
v Locate the documentation that comes with the adapter and follow those
instructions in addition to the instructions in this section.
v The server provides one SAS/SATA RAID riser-card slot on the system board.
See “System-board optional device connectors” on page 22 for the location of the
SAS/SATA RAID riser-card slot. The ServeRAID-BR10il v2, ServeRAID-M1015,
ServeRAID-M5014, or ServeRAID-M5015 adapter comes installed on some
models of the server. You can replace the IBM ServeRAID SAS/SATA adapter
with an optional IBM ServeRAID SAS/SATA adapter in the slot. For configuration
information, see the ServeRAID documentation at [Link]
support/,
Important: To ensure that any of your ServeRAID 10i, 10is, or 10M adapters
function properly on UEFI-based servers, make sure that the adapter firmware
level is updated to at least 11.x.x-XXX , and the supporting drivers.
Attention: Some cluster solutions require specific code levels or coordinated
code updates. If the device is part of a cluster solution, verify that the latest level
of code is supported for the cluster solution before you update the code.
v Do not set the maximum digital video adapter resolution above 1600 x 1200 at
75 Hz for an LCD monitor. This is the highest resolution that is supported for any
add-on video adapter that you install in the server.
v Any high-definition video-out connector or stereo connector on any add-on video
adapter is not supported
v The server does not support full-length, full-height PCI-X adapters or legacy 5 V
PCI adapters.
v When you install any PCI adapter, the power cords must be disconnected from
the power source before you remove the PCI Express riser-card assembly and
the PCI-X riser-card assembly. Otherwise, the active power management event
signal will be disabled by the system-board logic, and the Wake on LAN feature
might not work. However, after the server is powered-on locally, the active power
manager active power management event signal will be enabled by the
system-board logic.
v If you switch the PCI adapter from slot 1 riser assembly to slot 2, you will need to
remove the screw from the standard bracket and then replace the standard
bracket with the low-profile bracket.
v The server provides two PCI riser-card slots on the system board. A PCI riser
assembly with a bracket is installed in slot 2. The following information indicates
the riser-card slots and the type of adapters that the riser cards support:
– Standard models of the server come with two PCI Express riser-card
assemblies installed. If you want to replace them with PCI-X riser-card
assemblies, you must order the PCI-X riser-card assembly option, which
includes the bracket.
– A PCI Express riser-card assembly has a black connector and supports PCI
Express adapters, and a PCI-X riser-card assembly has a white (light in color)
connector and supports PCI-X adapters.
– PCI riser slot 1 (the farthest slot from the power supplies). This slot supports
only low-profile adapters.
– PCI riser slot 2 (the closest slot to the power supplies). This slot supports only
full-height, half-length adapters. You must install a PCI riser-card assembly in
slot 2 even if you do not install an adapter.
The following table lists the supported configurations for the PCI rise-cardr slots.

Chapter 5. Removing and replacing server components 201

 Table 12. PCI riser slots supported configurations
PCI riser-card
slot number Configuration 1 Configuration 2 Configuration 3 Configuration 4
Slot 1 PCI Express PCI Express PCI-X 1.0a PCI-X 1.0a
Gen 2 (x16) card Gen 2 (x16) card 64-bit/133 MHz 64-bit/133 MHz
with a PCI with a PCI care with a card with a
Express riser Express riser PCI-X riser card PCI-X riser card
card with a card with a with a low-profile with a low-profile
low-profile low-profile bracket bracket
bracket bracket
Slot 2 PCI Express PCI-X 1.0a PCI Express PCI-X 1.0a
Gen 2 (x16) card 64-bit/133 MHz Gen 2 (x16) card 64-bit/133 MHz
with a PCI card with a with a PCI card with a
Express riser PCI-X riser card Express riser PCI-X riser card
card with a with a standard card with a with a standard
standard bracket bracket standard bracket bracket

Notes:
1. The instructions in this section apply to any PCI adapter (for example, video
graphics adapters or network adapters).
2. Do not set the maximum digital video adapter resolution above 1600 x 1200 at
75 Hz for an LCD monitor. This is the highest resolution that is supported for
any add-on video adapter that you install in the server.
3. Any high-definition video-out connector or stereo connector on any add-on video
adapter is not supported.

To install an adapter, complete the following steps:

1. Read the safety information that begins on page vii and the “Installation
guidelines” on page 187.
2. Turn off the server and peripheral devices and disconnect the power cords and
all external cables; then, remove the server cover (see “Removing the cover”
on page 195).
Attention: When you install an adapter, make sure that the adapter is
correctly seated in the riser-card assembly and that the riser-card assembly is
securely seated in the riser-card connector on the system board before you
turn on the server. An incorrectly seated adapter might cause damage to the
system board, the riser-card assembly, or the adapter.
3. Follow the cabling instructions, if any come with the adapter. Route the adapter
cables before you install the adapter.
4. Insert the adapter into the riser-card assembly, aligning the edge connector on
the adapter with the connector on the riser-card assembly. Press the edge of
the connector firmly into the riser-card assembly. Make sure that the adapter
snaps into the riser-card assembly securely.

202 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 Attention: When you install an adapter, make sure that the adapter is
correctly seated in the riser-card assembly and that the riser-card assembly is
securely seated in the riser-card connector on the system board before you
turn on the server. An incorrectly seated adapter might cause damage to the
system board, the riser-card assembly, or the adapter.
5. Install the riser-card assembly in the server (see “Installing a PCI riser-card
assembly” on page 257).
6. Perform any configuration tasks that are required for the adapter.
7. Install the cover (see “Installing the cover” on page 195).
8. Slide the server into the rack.
9. Reconnect the power cord and any cables that you removed.
10. Turn on the peripheral devices and the server.

Removing the SAS/SATA RAID riser-card assembly

To remove the SAS/SATA RAID riser-card assembly, complete the following steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Turn off the server and peripheral devices and disconnect all power cords; then,
remove the cover (see “Removing the cover” on page 195).
3. Disconnect the cables from the connectors on the SAS/SATA adapter; then,
grasp the adapter and pull it out of the connector on the SAS/SATA RAID
riser-card assembly.
4. Press the plastic tab (next to the power supply) toward the power supply and
remove the entire SAS/SATA RAID riser-card assembly; then, remove the
adapter.
5. Remove the flash device from the SAS/SATA RAID riser card, if one is installed
(see “Removing a USB embedded hypervisor flash device” on page 229).

Chapter 5. Removing and replacing server components 203

 Release tab

6. If you are instructed to return the SAS/SATA RAID riser-card assembly, follow all
packaging instructions, and use any packaging materials for shipping that are
supplied to you.

Installing the SAS/SATA RAID riser-card assembly

To install the SAS/SATA RAID riser-card assembly, complete the following steps:
1. Read the safety information that begins on page vii and the “Installation
guidelines” on page 187.
2. Turn off the server and peripheral devices and disconnect the power cords and
all external cables; then, remove the server cover (see “Removing the cover”
on page 195).
3. Reinstall the SAS/SATA adapter, if one was removed (see “Installing a
ServeRAID SAS/SATA controller on the SAS/SATA RAID riser card” on page
223).
4. Reinstall the USB flash device, if it was removed (see “Installing a USB
embedded hypervisor flash device” on page 230).
5. Align the SAS/SATA RAID riser-card assembly keys correctly with the
connector on the system board and press down on the assembly until it is
seated firmly into the connector on the system board.

204 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 6. Connect the signal cables to the SAS/SATA adapter (see step 9 on page 224).
7. Install the cover (see “Installing the cover” on page 195).
8. Slide the server into the rack.
9. Reconnect the power cord and any cables that you removed.
10. Turn on the peripheral devices and the server.

Removing a hot-swap hard disk drive

Attention:
v To avoid damage to the hard disk drive connectors, make sure that the server
cover is in place and fully closed whenever you install or remove a hard disk
drive.
v To make sure that there is adequate system cooling, do not operate the server
for more than 2 minutes without either a hard disk drive or a filler panel installed
in each bay.
v Before you make changes to disk drives, disk drive controllers (including
controllers that are integrated on the system board), disk drive backplanes, or
disk drive cables, back up all important data that is stored on hard disks.
v Before you remove any component of a RAID array, back up all RAID
configuration information.

To remove a hot-swap hard disk drive, complete the following steps.

1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Make sure you save the data on your drive, especially if it is part of a RAID
array, before you remove it from the server.
3. Slide the release latch (orange) gently to the left to unlock the drive handle.

Chapter 5. Removing and replacing server components 205

 Drive-tray
assembly

Drive handle

4. Grasp the handle and slide the drive out of the drive bay.
5. If you are instructed to return the drive assembly, follow all packaging
instructions, and use any packaging materials for shipping that are supplied to
you.

Installing a hot-swap hard disk drive

The following notes describe the type of hard disk drives that the server supports
and other information that you must consider when you install a hard disk drive. For
a list of supported hard disk drives, see [Link]
serverproven/compat/us/.
v Locate the documentation that comes with the hard disk drive and follow those
instructions in addition to the instructions in this chapter.
v Make sure that you have all the cables and other equipment that are specified in
the documentation that comes with the drive.
v Select the bay in which you want to install the drive.
v Check the instructions that come with the drive to determine whether you have to
set any switches or jumpers on the drive. If you are installing a SAS or SATA
device, be sure to set the SAS or SATA ID for that device.
v The server supports up to eight 2.5-inch hot-swap SAS or hot-swap SATA hard
disk drives.
v The electromagnetic interference (EMI) integrity and cooling of the server are
protected by having all bays and PCI and PCI Express slots covered or
occupied. When you install a drive, PCI, or PCI Express adapter, save the EMC
shield and filler panel from the bay or PCI or PCI Express adapter slot cover in
the event that you later remove the device.
v For a complete list of supported optional devices for the server, see
[Link]

To install a 2.5-inch hot-swap SAS or SATA hard disk drive, complete the following
steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Remove the filler panel from the empty drive bay.
3. Touch the static-protective package that contains the drive to any unpainted
metal surface on the server; then, remove the drive from the package and place
it on a static-protective surface.
4. Install the hard disk drive in the drive bay:
a. Make sure that the tray handle is in the open (unlocked) position.
b. Align the drive assembly with the guide rails in the bay.

206 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 Drive-tray
assembly

Drive handle

Filler panel

c. Gently push the drive assembly into the bay until the drive stops.
d. Rotate the tray handle to the closed (locked) position.
e. Check the hard disk drive status LED to verify that the hard disk drive is
operating correctly. If the amber hard disk drive status LED for a drive is lit
continuously, that drive is faulty and must be replaced. If the green hard disk
drive activity LED is flashing, the drive is being accessed.

Note: If the server is configured for RAID operation using a ServeRAID

adapter, you might have to reconfigure your disk arrays after you install hard
disk drives. See the ServeRAID adapter documentation for additional
information about RAID operation and complete instructions for using the
ServeRAID adapter.
5. If you are installing additional hot-swap hard disk drives, do so now.
6. Turn on the peripheral devices and the server.

IDs for hot-swap hard disk drives

The hot-swap-drive ID that is assigned to each drive is printed on the front of the
server. The following illustration shows the location of the IDs of the hard disk
drives. The ID numbers and the drive bay numbers are the same.

Hard disk drive

activity LED (green)
Hard disk drive
status LED (amber)

Drive bay 0 Drive bay 2 Drive bay 4 Drive bay 6

Drive bay 1 Drive bay 3 Drive bay 5 Drive bay 7

Removing a simple-swap hard disk drive

You must turn off the server before removing simple-swap drives from the server. To
remove a simple-swap SATA hard disk drive, complete the following steps.

Attention:
v To avoid damage to the hard disk drive connectors, make sure that the server
cover is in place and fully closed whenever you install or remove a hard disk
drive.

Chapter 5. Removing and replacing server components 207

 v To make sure that there is adequate system cooling, do not operate the server
for more than 2 minutes without either a hard disk drive or a filler panel installed
in each bay.
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Turn off the server and peripheral devices and disconnect the power cords and
all external cables.

Note: When you disconnect the power source from the server, you lose the
ability to view the LEDs because the LEDs are not lit when the power source is
removed. Before you disconnect the power source, make a note of which LEDs
are lit, including the LEDs that are lit on the operation information panel, on the
light path diagnostics panel, and LEDs inside the server on the system board;
then, see Chapter 3, “Diagnostics,” on page 23 for information about how to
solve the problem.
3. Remove the filler panel from the drive bay.
4. Slide the blue release latch to the right with one finger (to release the drive)
while using another finger to grasp the black drive handle and pull the hard disk
drives out of the drive bay.

5. If you are instructed to return the drive assembly, follow all packaging
instructions, and use any packaging materials for shipping that are supplied to
you.

Installing a simple-swap hard disk drive

The simple-swap server models support up to four 2.5-inch simple-swap SATA hard
disk drives that are accessible from the front of the server. You must turn off the
server before installing simple-swap drives in the server. Before you install a
simple-swap SATA hard disk drive, read the following information. For a list of
supported hard disk drives, see [Link]
compat/us/.
v Locate the documentation that comes with the hard disk drive and follow those
instructions in addition to the instructions in this chapter.
v Make sure that you have all the cables and other equipment that are specified in
the documentation that comes with the drive.
v Select the bay in which you want to install the drive.
v Check the instructions that come with the drive to determine whether you have to
set any switches or jumpers on the drive. If you are installing a SATA device, be
sure to set the SATA ID for that device.
v You can install up to four 2.5-inch simple-swap SATA hard disk drives in the
server. Do not install hot-swap drives into a simple-swap server model, it is not
supported.

208 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
v The sequence for installing the hard disk drives is to install the drives starting
from bay 0, 1, 2, and 3.
v Simple-swap models of the server do not support the Hypervisor USB flash
device and the installation of the SAS/SATA riser card is not supported.
v The simple-swap server models are available only in non-RAID configurations.
v The electromagnetic interference (EMI) integrity and cooling of the server are
protected by having all bays and PCI and PCI Express slots covered or
occupied. When you install a drive, PCI, or PCI Express adapter, save the EMC
shield and filler panel from the bay or PCI or PCI Express adapter slot cover in
the event that you later remove the device.
v For a complete list of supported optional devices for the server, see
[Link]

To install a 2.5-inch simple-swap SATA hard disk drive, complete the following
steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Remove the filler panel from the empty drive bay.
3. Touch the static-protective package that contains the drive to any unpainted
metal surface on the server; then, remove the drive from the package and place
it on a static-protective surface.
4. Install the hard disk drive in the drive bay:
a. Grasp the black drive handle and slide the blue release latch to the right
and align the drive assembly with the guide rails in the bay.

b. Gently push the drive assembly into the bay until the drive stops.
5. Reinstall the drive bay filler panel that you removed earlier.
6. If you are installing additional simple-swap hard disk drives, do so now.
7. Turn on the peripheral devices and the server.

IDs for simple-swap hard disk drives

The simple-swap-drive ID that is assigned to each drive is printed on the front of
the server. The following illustration shows the location of the IDs of the hard disk
drives. The ID numbers and the drive bay numbers are the same.

Chapter 5. Removing and replacing server components 209

Removing an optional DVD drive
To remove an optional DVD drive, complete the following steps:
1. Read the safety information that begins on page “Safety” on page vii and
“Installation guidelines” on page 187.
2. Turn off the server and peripheral devices and disconnect all power cords.
3. Remove the server cover (see “Removing the cover” on page 195).
4. Press and hold the release tab down as you push the drive from the rear to
slide it out of the bay.

5. Slide the drive retention clip from the side of the drive. Save the clip to use
when you install the replacement drive or replace the DVD drive filler panel.

6. Attach the drive retention clip to the side of the DVD drive filler panel hat you
removed in step 6 on page 211.
7. Slide the DVD drive filler panel into the DVD drive bay until the DVD drive filler
panel clicks into place.

210 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 DVD drive filler panel

8. If you are instructed to return the DVD drive, follow all packaging instructions,
and use any packaging materials for shipping that are supplied to you.

Installing an optional DVD drive

The following notes describe the type of drives that the server supports and other
information that you must consider when you install a hard disk drive. For a list of
supported drives, see [Link]
v Locate the documentation that comes with the drive and follow those instructions
in addition to the instructions in this chapter.
v Make sure that you have all the cables and other equipment that are specified in
the documentation that comes with the drive.
v The server supports one ultra-slim SATA optical drive.

If you need to install an optional DVD drive, complete the following steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Turn off the server and peripheral devices and disconnect the power cords and
all external cables.
3. Remove the cover (see “Removing the cover” on page 195).
4. If your server does not come with an optical drive bay, install the optical drive
cage and replace the bezel (see “Installing an optional optical drive cage” on
page 251).
5. Disconnect the DVD drive cable (see “Removing the DVD cable” on page
252).
6. Remove the DVD drive filler panel if it is installed. locate the blue release tab
on the rear of the DVD drive filler panel; then, while you press the tab, push
the DVD drive filler panel out of the drive bay.

Chapter 5. Removing and replacing server components 211

 Release tab

DVD drive filler panel

7. Remove the retention clip from the side of the DVD drive filler panel. Save the
DVD drive filler panel for future use.

Note: If you are installing an optical drive that contains a laser, observe the
following safety precaution.
Statement 3:

CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices,
or transmitters) are installed, note the following:
v Do not remove the covers. Removing the covers of the laser product
could result in exposure to hazardous laser radiation. There are no
serviceable parts inside the device.
v Use of controls or adjustments or performance of procedures other
than those specified herein might result in hazardous radiation
exposure.

212 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 DANGER
Some laser products contain an embedded Class 3A or Class 3B laser
diode. Note the following.

Laser radiation when open. Do not stare into the beam, do not view
directly with optical instruments, and avoid direct exposure to the
beam.

Class 1 Laser Product

Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
Appareil A` Laser de Classe 1

8. Touch the static-protective package that contains the new optical drive to any
unpainted metal surface on the server; then, remove the drive from the
package and place it on a static-protective surface.
9. Follow the instructions that come with the drive to set any jumpers or switches.
10. Attach the drive retention clip that you removed from the DVD drive filler panel
to the side of the new DVD drive.

11. Align the DVD drive in the drive bay and slide the DVD drive into the optical
drive bay until the DVD drive clicks into place.

Chapter 5. Removing and replacing server components 213

 12. Connect the DVD drive cable (see “Installing the DVD cable” on page 253).
The following illustration shows the cable routing for the DVD drive:

Note: The DVD cable should go on the top of the operation information panel
cable (in the middle) and the Video/USB cable (on the bottom) when all three
cables are installed in the server.

13. Reconnect the power cord and any cables that you removed.
14. Turn on the peripheral devices and the server.
214 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Removing a memory module
To remove a dual inline memory module (DIMM), complete the following steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Turn off the server and peripheral devices and disconnect all power cords.
3. Remove the cover (see “Removing the cover” on page 195).
4. Remove the DIMM air baffle (see “Removing the DIMM air baffle” on page 198).
5. Carefully open the retaining clips on each end of the DIMM connector and
remove the DIMM.
Attention: To avoid breaking the retaining clips or damaging the DIMM
connectors, open and close the clips gently.

6. If you are instructed to return the DIMM, follow all packaging instructions, and
use any packaging materials for shipping that are supplied to you.

Chapter 5. Removing and replacing server components 215

Installing a memory module
The following notes describe the types of DIMMs that the server supports and other
information that you must consider when you install DIMMs.
v When you install or remove DIMMs, the server configuration information
changes. When you restart the server, the system displays a message that
indicates that the memory configuration has changed.
v The server supports only industry-standard double-data-rate 3 (DDR3), 800,
1066, or 1333 MHz, PC3-10600R-999, registered or unbuffered, synchronous
dynamic random-access memory (SDRAM) dual inline memory modules (DIMMs)
with error correcting code (ECC). See [Link]
serverproven/compat/us/ for a list of supported memory modules for the server.
– The specifications of a DDR3 DIMM are on a label on the DIMM, in the
following format.
ggg eRxff-PC3-wwwwwm-aa-bb-cc
where:
ggg is the total capacity of the DIMM (for example, 1GB, 2GB, or 4GB)
e is the number of ranks
1 = single-rank
2 = dual-rank
4 = quad-rank
ff is the device organization (bit width)
4 = x4 organization (4 DQ lines per SDRAM)
8 = x8 organization
16 = x16 organization
wwwww is the DIMM bandwidth, in MBps
6400 = 6.40 GBps (PC3-800 SDRAMs, 8-byte primary data bus)
8500 = 8.53 GBps (PC3-1066 SDRAMs, 8-byte primary data bus)
10600 = 10.66 GBps (PC3-1333 SDRAMs, 8-byte primary data bus)
12800 = 12.80 GBps (PC3-1600 SDRAMs, 8-byte primary data bus)
m is the DIMM type
E = Unbuffered DIMM (UDIMM) with ECC (x72-bit module data bus)
R = Registered DIMM (RDIMM)
U = Unbuffered DIMM with no ECC (x64-bit primary data bus)
aa is the CAS latency, in clocks at maximum operating frequency
bb is the JEDEC SPD Revision Encoding and Additions level
cc is the reference design file for the design of the DIMM
d is the revision number of the reference design of the DIMM

Note: To determine the type of a DIMM, see the label on the DIMM. The
information on the label is in the format xxxxx nRxxx PC3-xxxxx-xx-xx-xxx. The
numeral in the sixth numerical position indicates whether the DIMM is single-rank
(n=1), dual-rank (n=2), or quad-rank (n=4).
v The following rules apply to DDR3 DIMM speed as it relates to the number of
DIMMs in a channel:
– When you install 1 DIMM per channel, the memory runs at 1333 MHz
– When you install 2 DIMMs per channel, the memory runs at 1066 MHz
– When you install 3 DIMMs per channel, the memory runs at 800 MHz

216 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 – All channels in a server run at the fastest common frequency
– Do not install registered and unbuffered DIMMs in the same server
v The maximum memory speed is determined by the combination of the
microprocessor, DIMM speed, and the number of DIMMs installed in each
channel.
v In two-DIMM-per-channel configuration, a server with an Intel Xeon X5600 series
microprocessor automatically operates with a maximum memory speed of up to
1333 MHz when one of the following conditions is met:
– Two 1.5 V single-rank or dual-rank RDIMMs are installed in the same channel.
In the Setup utility, Memory speed is set to Max performance mode
– Two 1.35 V single-rank or dual-ranl RDIMMs are installed in the same
channel. In the Setup utility, Memory speed is set to Max performance and
LV-DIMM power is set to Enhance performance mode. The 1.35 V RDIMMs
will function at 1.5 V
v The server supports a maximum of 18 single-rank or dual-rank RDIMMs. The
server supports up to 12 single-rank or dual-rank UDIMMs or quad-rank
RDIMMs.
v The server supports three single-rank or dual-rank DIMMs per channel. The
server supports a maximum of two quad-rank RDIMMs per channel. The
following table shows an example of the maximum amount of memory that you
can install using ranked DIMMs:
Table 13. Maximum memory installation using ranked DIMMs
Number of DIMMs DIMM type DIMM size Total memory
12 Single-rank UDIMMs 2 GB 24 GB
12 Dual-rank UDIMMs 4 GB 48 GB
18 Single-rank RDIMMs 2 GB 36 GB
18 Dual-rank RDIMMs 2 GB 36 GB
18 Dual-rank RDIMMs 4 GB 72 GB
18 Dual-rank RDIMMs 8 GB 144 GB
12 Quad-rank RDIMMs 16 GB 192 GB

v The RDIMM options that are available for the server are 2 GB, 4 GB, 8 GB, and
16 GB. The server supports a minimum of 2 GB and a maximum of 192 GB of
system memory using RDIMMs.
For 32-bit operating systems only: Some memory is reserved for various
system resources and is unavailable to the operating system. The amount of
memory that is reserved for system resources depends on the operating system,
the configuration of the server, and the configured PCI devices.
v The UDIMM options that are available for the server are 2 GB and 4 GB. The
server supports a minimum of 2 GB and a maximum of 48 GB of system memory
using UDIMMs.

Note: The amount of usable memory is reduced depending on the system

configuration. A certain amount of memory must be reserved for system
resources. To view the total amount of installed memory and the amount of
configured memory, run the Setup utility. For additional information, see
“Configuring the server” on page 282.
v A minimum of one DIMM must be installed for each microprocessor. For
example, you must install a minimum of two DIMMs if the server has two

Chapter 5. Removing and replacing server components 217

 microprocessors installed. However, to improve system performance, install a
minimum of three DIMMs for each microprocessor.
v DIMMs in the same channel must be the same type (RDIMM or UDIMM) to
ensure that the server will operate correctly.
v When you install one quad-rank RDIMM in a channel, install it in the DIMM
connector furthest away from the microprocessor.
v Do not install one quad-rank RDIMM in one channel and three RDIMMs in
another channel.

The following illustration shows the location of the DIMM connectors on the system
board.

DIMM installation sequence

Depending on the server model, the server may come with a minimum of one 2 GB
or 4 GB DIMM installed in slot 3. When you install additional DIMMs, install them in
the order shown in the following table to optimize system performance. In
non-mirroring mode, all three channels on the memory interface for each
microprocessor can be populated in any order and have no matching requirements.
Table 14. Non-mirroring (normal) mode DIMM installation sequence
Installed microprocessor DIMM connector population sequence
Microprocessor socket 1 3, 6, 9, 2, 5, 8, 1, 4, 7
Microprocessor socket 2 12, 15, 18, 11, 14, 17, 10, 13, 16

218 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Memory mirroring
Memory-mirroring mode replicates and stores data on two pairs of DIMMs within
two channels simultaneously. If a failure occurs, the memory controller switches
from the primary pair of memory DIMMs to the backup pair of DIMMs. To enable
memory mirroring through the Setup utility, select System Settings → Memory. For
more information, see “Using the Setup utility” on page 285. When you use the
memory mirroring feature, consider the following information:
v When you use memory mirroring, you must install a pair of DIMMs at a time.
One DIMM must be in channel 0, and the mirroring DIMM must be in the same
slot in channel 1. The two DIMMs in each pair must be identical in size, type,
and rank (single or dual), and organization, but not in speed. The channels run at
the speed of the slowest DIMM in any of the channels.
v Channel 2, DIMM connectors 7, 8, 9, 16, 17, and 18 are not used in
memory-mirroring mode.
v The maximum available memory is reduced to half of the installed memory when
memory mirroring is enabled. For example, if you install 64 GB of memory using
RDIMMs, only 32 GB of addressable memory is available when you use memory
mirroring.

The following diagram shows the memory channel interface layout with the DIMM
installation sequence for mirroring mode. The numbers within the boxes indicate the
DIMM population sequence in pairs within the channels, and the numbers next to
the boxes indicate the DIMM connectors within the channels. For example, the
following illustration shows the first pair of DIMMs (indicated by ones (1) inside the
boxes) should be installed in DIMM connectors 1 on channel 0 and DIMM
connector 2 on channel 1. DIMM connectors 3, 6, 9, 12, 15, and 18 on channel 2
are not used in memory-mirroring mode.

1 2 3 CH0 CH0 6 5 4

3 2 1 10 11 12
CPU1 CPU2
QPI
1 2 3 CH1 CH1 6 5 4

6 5 4 13 14 15

CH2 CH2

9 8 7 16 17 18

Figure 1. Memory channel interface layout

The following table lists the DIMM connectors on each memory channel.
Table 15. Connectors on each memory channel
Memory channel DIMM connector
Channel 0 1, 2, 3, 10, 11, 12
Channel 1 4, 5, 6, 13, 14, 15
Channel 2 7, 8, 9, 16, 17, 18

The following illustration shows the memory connector layout that is associated with
each microprocessor. For example, DIMM connectors 10, 11, 12, 13, 14, 15, 16, 17,

Chapter 5. Removing and replacing server components 219

 and 18 (DIMM connectors are shown underneath the boxes) are associated with
microprocessor 2 (CPU2) and DIMM connectors 1, 2, 3, 4, 5, 6, 7, 8, and 9 are
associated with microprocessor 1 (CPU1). The numbers within the boxes indicate
the installation sequence of the DIMM pairs. For example, the first DIMM pair
(indicated within the boxes by ones (1)) should be installed in DIMM connectors 1
and 2, which is associated with microprocessor 1 (CPU1).

Note: You can install DIMMs for microprocessor 2 as soon as you install
microprocessor 2; you do not have to wait until all of the DIMM slots for
microprocessor 1 are filled.

CPU2 6 5 4 6 5 4

10 11 12 13 14 15 16 17 18

1 2 3 1 2 3 CPU1

9 8 7 6 5 4 3 2 1

Figure 2. Memory connectors associated with each microprocessor for memory mirroring

The following table shows the installation sequence for installing DIMMs in
memory-mirroring mode:
Table 16. Memory mirroring mode DIMM population sequence
Number of installed
Number of DIMMs microprocessor DIMM connector
First pair of DIMMs 1 3, 6
Second pair of DIMMs 1 2, 5
Third pair of DIMMs 1 1, 4
Fourth pair of DIMMs 2 12, 15
Fifth pair of DIMMs 2 11, 14
Sixth pair of DIMMs 2 10, 13
Note: DIMM connectors 7, 8, 9, 16, 17, and 18 are not used in memory-mirroring mode.

Online-spare memory
The memory online-spare feature disables the failed memory from the system
configuration and activates an online-spare DIMM to replace the failed active DIMM.
You can enable either online-spare memory or memory mirroring in the Setup utility
(see “Using the Setup utility” on page 285). When you use the memory online-spare
feature, consider the following information:
v The memory online-spare feature is supported on server models with an Intel
Xeon™ 5600 series microprocessor.
v When you enable the memory online-spare feature, you must install three DIMMs
per microprocessor at a time. The first DIMM must be in channel 0, the second
DIMM in channel 1, and the third DIMM in channel 2. The DIMMs must be
identical in size, type, rank, and organization, but not in speed. The channels run
at the speed of the slowest DIMM in any of the channels.

220 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
v The maximum available memory is reduced to 2/3 of the installed memory when
memory online-spare mode is enabled. For example, if you install 72 GB of
memory using RDIMMs, only 48 GB of addressable memory is available when
you use memory online-spare.

The following table shows the installation sequence for installing DIMMs for each
microprocessor in memory online-spare mode:
Table 17. Memory online-spare mode DIMM population
sequence
Installed
Microprocessor DIMM connector
Microprocessor 1 3, 6, 9
3, 6, 9, 2, 5, 8
3, 6, 9, 2, 5, 8, 1, 4, 7
Microprocessor 2 12, 15, 18,
12, 15, 18, 11, 14, 17,
12, 15, 18, 11, 14, 17, 10, 13, 16

Installing a DIMM
To install a DIMM, complete the following steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Turn off the server and peripheral devices and disconnect the power cords and
all external cables, if necessary.
3. Remove the cover (see view).
4. Open the retaining clip on each end of the DIMM connector.
Attention: To avoid breaking the retaining clips or damaging the DIMM
connectors, open and close the clips gently.

5. Touch the static-protective package that contains the DIMM to any unpainted
metal surface on the outside of the server. Then, remove the DIMM from the
package.
6. Turn the DIMM so that the DIMM keys align correctly with the connector.
7. Insert the DIMM into the connector by aligning the edges of the DIMM with the
slots at the ends of the DIMM connector (see “System-board optional device
connectors” on page 22 for the locations of the DIMM connectors).
8. Firmly press the DIMM straight down into the connector by applying pressure
on both ends of the DIMM simultaneously. The retaining clips snap into the
locked position when the DIMM is firmly seated in the connector.

Chapter 5. Removing and replacing server components 221

 Note: If there is a gap between the DIMM and the retaining clips, the DIMM
has not been correctly inserted; open the retaining clips, remove the DIMM,
and then reinsert it.
9. Reconnect the power cord and any cables that you removed.
10. Replace the cover (see “Installing the cover” on page 195).
11. Turn on the peripheral devices and the server.

Removing a ServeRAID SAS/SATA controller from the SAS/SATA RAID

riser card
A ServeRAID SAS/SATA controller is installed in a dedicated slot on the SAS/SATA
RAID riser card.

Depending on the server model, the server comes with a ServeRAID-BR10il v2,
ServeRAID-M1015, ServeRAID-M5014, or a ServeRAID-M5015 SAS/SATA adapter
installed.

You can replace the ServeRAID controller with another supported ServeRAID
controller. For a list of supported ServeRAID controllers, see [Link]
servers/eserver/serverproven/compat/us/.

Note: For brevity, in this documentation the ServeRAID SAS/SATA controller is

often referred to as the SAS/SATA adapter or the ServeRAID adapter.

To remove the SAS/SATA adapter from a SAS/SATA RAID riser card, complete the
following steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Turn off the server and peripheral devices and disconnect all power cords; then,
remove the cover (see “Removing the cover” on page 195).
3. Locate the SAS/SATA RAID riser card and controller assembly near the left-front
corner of the server.
4. Disconnect the SAS signal cables from the connectors on the SAS/SATA
adapter and note their locations.
5. Remove the SAS/SATA RAID riser card from the server (see “Removing the
SAS/SATA RAID riser-card assembly” on page 203).

222 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 Release tab

6. Pull the SAS/SATA adapter horizontally out of the connector on the SAS/SATA
RAID riser card.

Note: If you have installed the optional ServeRAID adapter advanced feature
key, remove it and keep it in future use (see “Removing an optional ServeRAID
adapter advanced feature key” on page 226).
7. If you are instructed to return the SAS/SATA adapter, follow all packaging
instructions, and use any packaging materials for shipping that are supplied to
you.

Installing a ServeRAID SAS/SATA controller on the SAS/SATA RAID

riser card
To install a SAS/SATA adapter on the SAS/SATA RAID riser card, complete the
following steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.

Chapter 5. Removing and replacing server components 223

 2. Turn off the server and peripheral devices and disconnect the power cords.
3. Remove the cover (see “Removing the cover” on page 195).
4. If you are installing a new or replacement SAS/SATA adapter, touch the
static-protective package that contains the new SAS/SATA adapter to any
unpainted metal surface on the server. Then, remove the new SAS/SATA
adapter from the package.

Note: If you have the optional ServeRAID adapter advanced feature key,
install it first (see “Installing an optional ServeRAID adapter advanced feature
key” on page 228).
5. Align the SAS/SATA adapter so that the keys align correctly with the connector
on the SAS/SATA RAID riser-card assembly.

6. Insert the SAS/SATA adapter into the connector on the SAS/SATA RAID riser
card until it is firmly seated.
Attention: Incomplete insertion might cause damage to the server or the
adapter.

7. Install the SAS/SATA RAID riser-card assembly (see “Installing the SAS/SATA
RAID riser-card assembly” on page 204).
8. Route the signal cables from the drive backplane over the blue adapter
retention bracket.
9. Connect the signal cables to the SAS/SATA adapter:
v ServeRAID-BR10il v2 adapter: Take the signal cable that is attached to the
drive backplane for drive bays 0 through 3 and connect it to the SAS/SATA
connector on the ServeRAID adapter.

224 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
v ServeRAID-BR10i, ServeRAID-M1015, ServeRAID-M5014, or
ServeRAID-M5015 adpater: Take the signal cable that is attached to the
drive backplane for drive bays 4 through 7 and connect it to the ServeRAID
adapter connector that is closest to the power supply cage. Connect the
other signal cable so that is attached to the drive backplane for drive bays 0
through 3 and connect it to the other connector on the adapter.

Chapter 5. Removing and replacing server components 225

 v ServeRAID-M10i adapter: Take the signal cable that is attached to the drive
backplane for drive bays 0 through 3 and connect it to the connector on the
ServeRAID adapter connector that is closest to the power-supply cage.
Connect the other signal cable so that is attached to the drive backplane for
drive bays 4 and 7 and connect it to the other connector on the adapter.

10. Reconnect the power cord and any cables that you removed.
11. Replace the cover (see “Installing the cover” on page 195).
12. Turn on the peripheral devices and the server.

Note: When you restart the server, you are prompted to import the existing RAID
configuration to the new SAS/SATA adapter.

Removing an optional ServeRAID adapter advanced feature key

To remove an optional ServeRAID adapter advanced feature key, complete the
following steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Turn off the server and peripheral devices and disconnect the power cords.
3. Remove the cover (see “Removing the cover” on page 195).

226 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
4. Grasp the feature key and lift to remove it from connector on the ServeRAID
adapter.

5. If you are instructed to return the feature key, follow all packaging instructions,
and use any packaging materials for shipping that are supplied to you.

Chapter 5. Removing and replacing server components 227

Installing an optional ServeRAID adapter advanced feature key
To install an optional ServeRAID adapter advanced feature key, complete the
following steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Turn off the server and peripheral devices and disconnect the power cords.
3. Remove the cover (see “Removing the cover” on page 195).
4. Align the feature key with the connector on the ServeRAID adapter and push it
into the connector until it is firmly seated.

228 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 5. Reconnect the power cord and any cables that you removed.
6. Install the cover (see “Installing the cover” on page 195).
7. Slide the server into the rack.
8. Turn on the peripheral devices and the server.

Removing a USB embedded hypervisor flash device

To remove a hypervisor flash device, complete the following steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Turn off the server and peripheral devices and disconnect the power cords.
3. Remove the cover (see “Removing the cover” on page 195).
4. Grasp the flash device blue lockbar (shown in the following illustration) and slide
it toward the SAS/SATA riser-card assembly to the unlock position and remove it
from the connector.

Chapter 5. Removing and replacing server components 229

 5. If you are instructed to return the flash device, follow all packaging instructions,
and use any packaging materials for shipping that are supplied to you.

Installing a USB embedded hypervisor flash device

To install a hypervisor flash device, complete the following steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Turn off the server and peripheral devices and disconnect the power cords.
3. Remove the cover (see “Removing the cover” on page 195).
4. Align the flash device with the connector on the SAS/SATA RAID riser-card
assembly and push it into the connector until it is firmly seated.
5. Slide the blue lockbar toward the flash device to the locked position until it is
seated firmly.

6. Reconnect the power cord and any cables that you removed.
7. Install the cover (see “Installing the cover” on page 195).
8. Slide the server into the rack.
9. Turn on the peripheral devices and the server.

230 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Removing a hot-swap ac power supply
When you remove or install a hot-swap power supply, observe the following
precautions.

Statement 5:

CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.

2
1

Statement 8:

CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.

Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect a problem with one of these parts, contact
a service technician.

Chapter 5. Removing and replacing server components 231

 Note: The procedure below describes how to remove a hot-swap ac power supply,
for instructions on how to remove a hot-swap dc power supply, refer to the
documentation that comes with the dc power supply.

To remove a hot-swap ac power supply, complete the following steps:

1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. If only one power supply is installed, turn off the server and peripheral devices
and disconnect all power cords.
3. If the server is in a rack, at the back of the server, pull back the cable
management arm to gain access to the rear of the server and the power supply.
4. Press and hold the release tab to the left. Grasp the handle and pull the power
supply out of the server.

5. If you are instructed to return the power supply, follow all packaging instructions,
and use any packaging materials for shipping that are supplied to you.

232 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Installing a hot-swap ac power supply
The following notes describe the type of power supply that the server supports and
other information that you must consider when you install a power supply:
v Before you install an additional power supply or replace a power supply with one
of a different wattage, you may use the IBM Power Configurator utility to
determine current system power consumption. For more information and to
download the utility, go to [Link]
[Link].
v The server comes with one hot-swap 12-volt output power supply that connects
to power supply bay 1. The input voltage is 110 V ac or 220 V ac auto-sensing.
v You cannot mix 460-watt and 675-watt power supplies, high-efficiency and
non-high-efficiency power supplies, or ac and dc power supplies in the server.
v The following information applies when you install 460-watt power supplies in the
server:
– A warning message is generated if the total power consumption exceeds 400
watts and the server only has one operational 460-watt power supply. In this
case, the server can still operate under normal condition. Before you install
additional components in the server, you must install an additional power
supply
– The server automatically shuts down if the total power consumption exceeds
the total power supply output capacity
– You can enable the power capping feature in the Setup utility to control and
monitor power consumption in the server (see “Setup utility menu choices” on
page 286)
The following table shows the system status when you install 460-watt power
supplies in the server:
Table 18. System status with 460-watt power supplies installed
Total system power
Number of 460-watt power supplies installed
consumption (in
watts) One Two Two with one failure
< 400 Normal Normal, redundant Normal
power
400 ~ 460 Normal, status Normal, redundant Normal, status
warning power warning
> 460 System shutdown Normal System shutdown

v Power supply 1 is the default/primary power supply. If power supply 1 fails, you
must replace the power supply immediately.
v You can order an optional power supply for redundancy.
v These power supplies are designed for parallel operation. In the event of a
power-supply failure, the redundant power supply continues to power the system.
The server supports a maximum of two power supplies.
v For instructions on how to install a hot-swap dc power supply, refer to the
documentation that comes with the dc power supply.

Statement 5:

Chapter 5. Removing and replacing server components 233

 CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.

2
1
Statement 8

CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.

Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect a problem with one of these parts, contact
a service technician.

To install a hot-swap ac power supply, complete the following steps:

1. Read the safety information that begins vii and “Installation guidelines” on page
187.
2. Touch the static-protective package that contains the hot-swap power supply to
any unpainted metal surface on the server; then, remove the power supply from
the package and place it on a static-protective surface.
3. If you are installing a hot-swap power supply into an empty bay, remove the
power-supply filler panel from the power-supply bay.

234 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 4. Grasp the handle on the rear of the power supply and slide the power supply
forward into the power-supply bay until it clicks. Make sure that the power
supply connects firmly into the power-supply connector.
Attention: Do not install 460-watt and 675-watt power supplies, high-efficiency
and non-high-efficiency power supplies, or ac and dc power supplies in the
server.
5. Route the power cord through the handle so that it does not accidentally
become unplugged.
6. Connect the power cord for the new power supply to the power-cord connector
on the power supply.
7. Connect the other end of the power cord to a properly grounded electrical
outlet.
8. Make sure that the ac power LED and the dc power LED on the ac power
supply are lit, indicating that the power supply is operating correctly. The two
green LEDs are to the right of the power-cord connector.
9. If you are replacing a power supply with one of a different wattage, apply the
power information label provided with the new power supply over the existing
power information label on the server.

x.x/x.x
xx/xx HZ

Removing a hot-swap fan assembly

Attention: To ensure proper server operation, replace a failed hot-swap fan within
30 seconds.

To remove a hot-swap-fan, complete the following steps:

Chapter 5. Removing and replacing server components 235

 1. Read the safety information that begins on page “Safety” on page vii and
“Installation guidelines” on page 187.
2. Remove the cover (see “Removing the cover” on page 195).
Fan tabs

Fan connector on
the system board

Fan 6

Fan 3
Fan 2
Fan 1 Fan connector

Fan (side view)

Note: The LED near the connector of the failing fan assembly is lit.
3. Grasp the orange fan tabs on both ends of the existing fan and pull it up out of
the server. If you are removing fans 3 or 4, lift up the clear tab on the DIMM air
baffle first.

Attention: To ensure proper operation, replace a failed hot-swap fan within 30

seconds.
4. If you are instructed to return the fan, follow all of the packaging instructions,
and use any packaging materials for shipping that are supplied to you.

236 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Installing a hot-swap fan assembly
The server comes standard with five dual-motor hot-swap cooling fans.

Attention: To ensure proper operation, replace a failed hot-swap fan within 30

seconds.

To install an additional hot-swap fan, complete the following steps:

1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Remove the cover (see “Removing the cover” on page 195).
3. Touch the static-protective package that contains the new fan to any unpainted
metal surface on the server. Then, remove the new fan from the package.
Fan tabs

Fan connector on
the system board

Fan 6

Fan 3
Fan 2
Fan 1 Fan connector

Fan (side view)

4. Orient the fan over the fan slot in the fan assembly bracket so that the fan
connector aligns with the connector on the system board.

Chapter 5. Removing and replacing server components 237

 5. Insert the fan into the fan slot in the fan assembly bracket and press it down
until it is seated correctly in the slot and the fan connector is seated correctly in
the connector on the system board.
6. Install the cover (see “Installing the cover” on page 195).
7. Slide the server into the rack.

Removing the virtual media key

To remove the virtual media key, complete the following steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Turn off the server and peripheral devices and disconnect all power cords; then,
remove the cover (see “Removing the cover” on page 195).
3. Grasp the virtual media key and gently slide it up and off of the mounting tab.

4. If you are instructed to return the virtual media key, follow all packaging
instructions, and use any packaging materials for shipping that are supplied to
you.

Installing the virtual media key

To install the virtual media key, complete the following steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Remove the cover (see “Removing the cover” on page 195).
3. Align the virtual media key with the mounting tab and slide it down the tab onto
the connector on the system board. Press the virtual media key down into the
connector until it is firmly seated on the system board.

238 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 4. Replace the cover (see “Installing the cover” on page 195).
5. Slide the server into the rack.
6. Reconnect the power cord and any cables that you removed.
7. Turn on the peripheral devices and the server.

Removing the optional two-port Ethernet adapter

To remove the Ethernet adapter, complete the following steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Turn off the server and peripheral devices and disconnect all power cords; then,
remove the cover (see “Removing the cover” on page 195).
3. Remove the PCI riser-card assembly (if installed) from PCI riser connector 1
(see “Removing a PCI riser-card assembly” on page 256).
4. Grasp the Ethernet adapter and disengage it from the standoffs and the
connector on the system board; then, slide the Ethernet adapter out of the port
openings on the rear of the chassis and remove it from the server.

Chapter 5. Removing and replacing server components 239

 5. If you are instructed to return the Ethernet adapter, follow all packaging
instructions, and use any packaging materials for shipping that are supplied to
you.

Installing the optional two-port Ethernet adapter

To install the Ethernet adapter, complete the following steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. If the server is operating, turn off the server and peripheral devices and
disconnect the power cords and all external cables
3. Remove the cover (see “Removing the cover” on page 195).
4. Remove the PCI riser-card assembly (if installed) from PCI riser connector 1
(see “Removing a PCI riser-card assembly” on page 256).
5. Attach the rubber stopper on the chassis, along the edge of the system board,
as shown in the following illustration.

Rubber
stopper

Rubber
stopper
Ethernet
adapter connector

6. Remove the adapter filler panel on the rear of the chassis (if it has not been
removed already).

240 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 7. Install the two standoffs on the system board.
8. Insert the bottom tabs of the metal clip into the port openings from outside the
chassis.

9. While you slightly press the top of the metal clip, rotate the metal clip toward
the front of the server until the metal clip clicks into place. Make sure the metal
clip is securely engaged on the chassis.
Attention: Pressing the top of the metal clip with excessive force may cause
damage to the metal clip.
10. Touch the static-protective package that contains the new adapter to any
unpainted metal surface on the server. Then, remove the adapter from the
package.
11. Align the adapter with the adapter connector on the system board; then, tilt the
adapter so that the port connectors on the adapter line up with the port
openings on the chassis.

Chapter 5. Removing and replacing server components 241

 12. Slide the port connectors on the adapter into the port openings on the chassis;
then, press the adapter firmly until the two standoffs engage the adapter. Make
sure the adapter is securely seated on the connector on the system board.
Make sure the port connectors on the adapter do not set on the rubber
stopper. The following illustration shows the side view of the adapter in the
server.
Ethernet ports Adapter

Chassis Rubber System board

stopper

Attention: Make sure the port connectors on the adapter are aligned
properly with the chassis on the rear of the server. An incorrectly seated
adapter might cause damage to the system board or the adapter.

13. Reinstall the PCI riser-card assembly in PCI riser connector 1 if you have
removed it previously (see “Installing a PCI riser-card assembly” on page 257).
14. Replace the cover (see “Installing the cover” on page 195).
15. Slide the server into the rack.
16. Reconnect the power cords and any cables that you removed.
17. Turn on the peripheral devices and the server.

Removing a remotely installed RAID adapter battery

If a RAID adapter battery is installed remotely on the microprocessor 2 air baffle
and you need to replace it, complete the following steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Turn off the server and peripheral devices and disconnect all power cords; then,
remove the cover (see “Removing the cover” on page 195).
3. From the top of the microprocessor 2 air baffle, remove the battery retention clip
that holds the battery in place. Press the release tab toward the front of the

242 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 server and remove the battery retention clip.
Battery
retention clip

Microprocessor 2
air baffle

Battery
Release
tab

4. Disconnect the remote battery cable from the remote battery cable connector on
the battery carrier and lift the battery and battery carrier from the slot. See the
following illustration for the location of the connectors on the battery carrier.

5. Disconnect the battery cable from the battery cable connector on the battery
carrier.
6. Remove the three screws that attach the battery carrier to the battery and
remove the battery from the battery carrier.

Note: If your battery and battery carrier are attached with a clip, squeeze the
clip on the side of the battery carrier to remove the battery from the battery
carrier.

If you are instructed to return the RAID adapter battery, follow all packaging
instructions, and use any packaging materials for shipping that are supplied to you.

Installing a RAID adapter battery remotely in the server

When you install any RAID adapters that come with a batteries in the PCI slot 1
and PCI slot 2, it is sometimes necessary to install the batteries in another location
in the server to prevent the batteries from overheating. The batteries must be

Chapter 5. Removing and replacing server components 243

 installed only on top of the microprocessor 2 air baffle. To install the RAID adapter
battery in the server, complete the following steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Turn off the server and peripheral devices and disconnect all power cords and
external devices; then, remove the cover (see “Removing the cover” on page
195).
3. Install the RAID adapter on the riser card and install the riser-card assembly in
the server (see “Installing a PCI riser-card assembly” on page 257).
4. Route the remote battery cable through the notches on the microprocessor 2 air
baffle.
Attention: Make sure that the cable is not pinched and does not cover any
connectors or obstruct any components on the system board.
5. Install the battery on the microprocessor 2 air baffle:
a. Connect the battery cable to the battery cable connector on the battery
carrier.

b. Place the battery carrier in the battery mounting slot on the microprocessor
2 air baffle and ensure that battery carrier posts align with the rings on the
battery mounting slot so that the battery carrier is secure in the slot.

Note: The positioning of the remote battery depends on the type of remote
battery that you install.

244 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 Battery
retention clip

Battery

Posts

Posts
Microprocessor 2
air baffle

Battery
mounting
slots

Rings

c. Take the battery retention clip and place it underneath the other tab while
pressing release tab toward the front of the server; then, press it down until
it snaps in place to hold the battery carrier firmly in place.
6. Install the cover.
7. Slide the server into the rack.
8. Reconnect the power cords and all external cables, and turn on the server and
peripheral devices.

Chapter 5. Removing and replacing server components 245

Removing the system battery
The following notes describe information that you must consider when replacing the
battery:
v IBM has designed this product with your safety in mind. The lithium battery must
be handled correctly to avoid possible danger. If you replace the battery, you
must adhere to the following instructions.

Note: In the U. S., call 1-800-IBM-4333 for information about battery disposal.
v If you replace the original lithium battery with a heavy-metal battery or a battery
with heavy-metal components, be aware of the following environmental
consideration. Batteries and accumulators that contain heavy metals must not be
disposed of with normal domestic waste. They will be taken back free of charge
by the manufacturer, distributor, or representative, to be recycled or disposed of
in a proper manner.
v To order replacement batteries, call 1-800-IBM-SERV within the United States,
and 1-800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and
Canada, call your support center or business partner.

Note: After you replace the battery, you must reconfigure the server and reset
the system date and time.

246 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 Statement 2:

CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or
an equivalent type battery recommended by the manufacturer. If your
system has a module containing a lithium battery, replace it only with the
same module type made by the same manufacturer. The battery contains
lithium and can explode if not properly used, handled, or disposed of.

Do not:
– Throw or immerse into water
– Heat to more than 100°C (212°F)
– Repair or disassemble

Dispose of the battery as required by local ordinances or regulations.

To remove the system-board battery, complete the following steps:

1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Turn off the server and peripheral devices and disconnect all power cords; then,
remove the cover (see “Removing the cover” on page 195).
3. If necessary, lift the riser-card assembly out of the way (see “Removing an
adapter” on page 200).

Chapter 5. Removing and replacing server components 247

 4. Remove the system-board battery:
a. If there is a rubber cover on the battery holder, use your fingers to lift the
battery cover from the battery connector.
b. Use one finger to push the battery horizontally away from the PCI riser card
in slot 2 and out of its housing.

c. Use your thumb and index finger to lift the battery from the socket.
5. Dispose of the battery as required by local ordinances or regulations. See the
IBM Environmental Notices and User's Guide on the IBM System x
Documentation CD for more information.

Installing the system battery

The following notes describe information that you must consider when replacing the
system-board battery in the server.
v When replacing the system-board battery, you must replace it with a lithium
battery of the same type from the same manufacturer.
v To order replacement batteries, call 1-800-426-7378 within the United States, and
1-800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and
Canada, call your IBM marketing representative or authorized reseller.
v After you replace the system-board battery, you must reconfigure the server and
reset the system date and time.
v To avoid possible danger, read and follow the following safety statement.

248 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Statement 2:

CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has
a module containing a lithium battery, replace it only with the same module
type made by the same manufacturer. The battery contains lithium and can
explode if not properly used, handled, or disposed of.

Do not:
v Throw or immerse into water
v Heat to more than 100°C (212°F)
v Repair or disassemble

Dispose of the battery as required by local ordinances or regulations.

To install the replacement system-board battery, complete the following steps:

1. Follow any special handling and installation instructions that come with the
replacement battery.
2. Insert the new battery:
a. Tilt the battery so that you can insert it into the socket on the side opposite
the battery clip.

b. Press the battery down into the socket until it clicks into place. Make sure
that the battery clip holds the battery securely.
c. If you removed a rubber cover from the battery holder, use your fingers to
install the battery cover on top of the battery connector.
3. Install the cover (see “Installing the cover” on page 195).
4. Slide the server into the rack.
5. Reconnect the external cables; then, reconnect the power cords and turn on the
peripheral devices and the server.
6. Start the Setup utility and reset the configuration.
v Set the system date and time.
v Set the power-on password.
v Reconfigure the server.
See “Using the Setup utility” on page 285 for details.

Chapter 5. Removing and replacing server components 249

Removing and replacing Tier 2 CRUs
You may install a Tier 2 CRU yourself or request IBM to install it, at no additional
charge, under the type of warranty service that is designated for your server.

The illustrations in this document might differ slightly from your hardware.

Removing the bezel

To remove the bezel, complete the following steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Turn off the server and peripheral devices and disconnect the power cords and
all external cables (see “Turning off the server” on page 15).
3. Remove the hard disk drives and filler panels from the hard disk drive bays (see
“Removing a hot-swap hard disk drive” on page 205).
4. Remove the screws from the bezel.
Bezel screws

Video connector
screws

5. Remove the screws from the video connector.

6. Pull the top of the bezel out slightly; then, rotate it downward until the tabs on
the bottom of the bezel disengages from the chassis and set it aside.

Bezel Bezel

Installing the bezel

To install the bezel, complete the following steps:
1. Insert the tabs on the bottom of the bezel into the holes on the chassis.
2. Rotate the bezel upward to the server and reinstall the bezel screws.

250 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 Bezel Bezel

3. Reinstall the video connector screws.

4. Reinstall the hard disk drives and drive bay filler panels into the drive bays.
5. Install the cover (see “Installing the cover” on page 195).
6. Reconnect the power cords and any cables that you removed.
7. Slide the server into the rack.
8. Turn on the peripheral devices and the server.

Removing an optional optical drive cage

To remove an optional optical drive cage, complete the following steps:
1. Read the safety information that begins on page vii and the “Installation
guidelines” on page 187.
2. Turn off the server and peripheral devices and disconnect the power cords and
all external cables.
3. Remove the cover (see “Removing the cover” on page 195).
4. Remove the DVD cable (see “Removing the DVD cable” on page 252).
5. Remove the DVD drive (see “Removing an optional DVD drive” on page 210).
6. Remove the bezel (see “Removing the bezel” on page 250).
7. Slide the optional optical drive cage out of the chassis and set it aside.

Optical drive cage

Bezel

Installing an optional optical drive cage

The IBM System x3550 M3 DVD enablement kit is used to install an optical drive
cage in a server with less than four hard disk drives. The optional optical drive cage
is installed in the bays for hot-swap hard disk drives 5 to 8.

The DVD enablement option kit contains the following components:

v One optical drive cage

Chapter 5. Removing and replacing server components 251

 v One optical drive bay filler panel
v One SATA cable
v One retention bracket
v Four screws
v One bezel

To install an optical drive cage, complete the following steps:

1. Read the safety information that begins on page vii and the “Installation
guidelines” on page 187.
2. Turn off the server and peripheral devices and disconnect the power cords and
all external cables.
3. Remove the cover (see “Removing the cover” on page 195).
4. Remove the bezel (see “Removing the bezel” on page 250).
5. Slide the optical drive cage forward into the optical drive bay until the screw
holes on the drive cage align with the screw holes on the chassis.

Optical drive cage

Bezel

6. Install the bezel (see “Installing the bezel” on page 250).

7. Install the DVD cable (see “Installing the DVD cable” on page 253).
8. Install the cover (see “Installing the cover” on page 195).
9. Reconnect the power cords and any cables that you removed.
10. Slide the server into the rack.
11. Turn on the peripheral devices and the server.

Removing the DVD cable

To remove the DVD cable, complete the following steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Turn off the server and peripheral devices and disconnect all power cords.
3. Remove the cover (see “Removing the cover” on page 195).
4. Remove the fans in fan connectors 2, 3, and 4 (see “Removing a hot-swap fan
assembly” on page 235).
5. Remove the DVD drive (see “Removing an optional DVD drive” on page 210).
6. Press and hold the connector release tab; then, remove the DVD cable from the
connector on the system board.

252 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 Attention: You must press the connector release tab in order to disconnect
the DVD cable from the system board. Do not disconnect the DVD cable by
using excessive force.

7. From the front of the server, grasp the cable connector latch and slide it up
toward the fan bracket; then, press the spring latch (right of the cable
connector) and slide the cable connector to the right.
Spring latch
on DVD
Cable drive cage
connector
latch

8. Remove the cable from the optical drive cage connector and set it aside.
9. If you are instructed to return the DVD drive, follow all packaging instructions,
and use any packaging materials for shipping that are supplied to you.

Installing the DVD cable

To install the DVD cable, complete the following cable:

Chapter 5. Removing and replacing server components 253

 1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Turn off the server and peripheral devices and disconnect the power cords and
all external cables.
3. Align the cable connector with the connector on the rear of the optical drive
cage and press the cable connector into the optical drive cage connector until
it is firmly seated.
4. Pull the cable connector latch up and hold it there while you slide the cable
connector to the left; then, slide the cable connector latch down to lock the
cable in place.

The following shows cable routing for the DVD cable:

5. Reinstall the DVD drive (see “Installing an optional DVD drive” on page 211).

254 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 6. Reinstall the fans (see “Installing a hot-swap fan assembly” on page 237).
7. Replace the cover (see “Installing the cover” on page 195).
8. Slide the server into the rack.
9. Reconnect the power cord and any cables that you removed.
10. Turn on the peripheral devices and the server.

Removing a SAS/SATA 4 Pac HDD option

To remove a SAS/SATA 4 Pac HDD option, complete the following steps:
1. Read the safety information that begins on page vii and the “Installation
guidelines” on page 187.
2. Turn off the server and peripheral devices and disconnect the power cords and
all external cables.
3. Remove the cover (see “Removing the cover” on page 195).
4. Pull the hard disk drives and filler panels out of the server slightly to disengage
them from the hard disk drive backplane.
5. Remove the bezel (see “Removing the bezel” on page 250).
6. Slide the optional hot-swap hard disk drive cage out of the chassis and set it
aside.

Hard disk drive cage

Bezel

Installing a SAS/SATA 4 Pac HDD option

You can install an IBM System x3550 M3 Hot-swap SAS/SATA 4 Pac HDD option to
add four additional 2.5-inch hot-swap hard disk drives in the server. See
[Link] for a list of supported
optional devices. To order a SAS/SATA 4 Pac HDD option, contact your IBM
marketing representative or authorized reseller.

The SAS/SATA 4 Pac HDD option kit contains the following components:
v One 2.5-inch hard disk drive backplane (with bracket)
v Four drive bay filler panels
v One SAS signal cable
v One 4 Pac hard disk drive cage and screws
v One bezel (depending on the option you purchase)

To install a SAS/SATA 4 Pac HDD option, complete the following steps:

1. Read the safety information that begins on page vii and the “Installation
guidelines” on page 187.

Chapter 5. Removing and replacing server components 255

 2. Turn off the server and peripheral devices and disconnect the power cords and
all external cables.
3. Remove the cover (see “Removing the cover” on page 195).
4. Remove the bezel (see “Removing the bezel” on page 250).
5. Slide the hot-swap hard disk drive cage forward into the server until the screw
holes on the drive cage align with the screw holes on the chassis.

Hard disk drive cage

Bezel

6. Install the bezel (see “Installing the bezel” on page 250).

7. Install the hot-swap hard disk drive backplane (see “Installing the hot-swap
SAS/SATA hard disk drive backplane” on page 260).
8. Install the cover (see “Installing the cover” on page 195).
9. Reinstall the hard disk drives and filler panels.
10. Reconnect the power cords and any cables that you removed.
11. Slide the server into the rack.
12. Turn on the peripheral devices and the server.

Removing a PCI riser-card assembly

Note: A PCI riser-card assembly must be installed in slot 2 even if you do not
install an adapter.
To remove a PCI riser-card assembly, complete the following steps:
1. Read the safety information that begins on page vii and the “Installation
guidelines” on page 187.
2. Turn off the server and peripheral devices and disconnect the power cords and
all external cables.

Note: When you disconnect the power source from the server, you lose the
ability to view the LEDs because the LEDs are not lit when the power source is
removed. Before you disconnect the power source, make a note of which LEDs
are lit, including the LEDs that are lit on the operation information panel, on the
light path diagnostics panel, and LEDs inside the server on the system board;
then, see “Light path diagnostics LEDs” on page 122 for information on how to
solve the problem.
3. Remove the cover (see “Removing the cover” on page 195).
4. If an adapter is installed in the PCI riser-card assembly, disconnect any cables
that are connected to the adapter.
5. Grasp the rear of the PCI riser-card assembly from the rear and lift it out of the
PCI riser-card slot on the system board.

256 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 PCI riser-card assembly
(full-height, half-length adapters)

PCI riser-card assembly

(low-profile adapters)

PCI riser
connector 2

PCI riser
connector 1

6. Remove the adapter, if one is present, from the PCI riser-card assembly.
7. Set the adapter and PCI riser-card assembly aside.

Installing a PCI riser-card assembly

Note: A PCI riser-card assembly must be installed in slot 2 even if you do not
install an adapter.
To install a PCI riser-card assembly, complete the following steps:
1. Read the safety information that begins on page vii and the “Installation
guidelines” on page 187.
2. Turn off the server and peripheral devices and disconnect the power cords and
all external cables.
3. Remove the cover (see “Removing the cover” on page 195).
4. Install the adapter in the new PCI riser-card assembly (see “Installing an
adapter” on page 201).
5. Set any jumpers or switches on the adapter as directed by the adapter
manufacturer.
6. If you are installing the PCI riser-card assembly on PCI slot connector 1 on the
system board, remove the PCI filler panel from the rear of the server.
7. Align the PCI riser-card assembly with the PCI slot connector on the system
board; then, press down firmly until the PCI riser-card assembly is seated
correctly in the connector on the system board.

Chapter 5. Removing and replacing server components 257

 PCI riser-card assembly
(full-height, half-lenght adapters)

PCI riser-card assembly

(low-profile adapters)

PCI riser
connector 2

PCI riser
connector 1

Removing the PCI riser-card bracket from the riser card

To remove the PCI riser-card bracket from the riser card, complete the following
steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Turn off the server and peripheral devices and disconnect all power cords.
3. Remove the cover (see “Removing the cover” on page 195).
4. Remove the PCI riser-card assembly (see “Removing a PCI riser-card
assembly” on page 256).
5. Remove the screw that attaches the PCI riser card to the PCI bracket.

6. If you are instructed to return the PCI bracket, follow all packaging instructions,
and use any packaging materials for shipping that are supplied to you.

Installing the PCI riser-card bracket to the riser card

To install the PCI riser-card bracket to the riser card, complete the following steps:

258 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 1. Read the safety information that begins on page vii and the “Installation
guidelines” on page 187.
2. Turn off the server and peripheral devices and disconnect the power cords and
all external cables.
3. Remove the cover (see “Removing the cover” on page 195).
4. Align the holes on the PCI riser card and the PCI bracket and install the screw
that attaches the PCI riser card to the PCI bracket.

5. If you need to install an adapter, see “Installing an adapter” on page 201.

6. Install the PCI riser card assembly (see “Installing a PCI riser-card assembly”
on page 257).
7. Reconnect the cables for the adapter.
8. Install the cover (see “Installing the cover” on page 195).
9. Slide the server into the rack.
10. Reconnect the power cords and any cables that you removed.
11. Turn on the peripheral devices and the server.

Removing the hot-swap SAS/SATA hard disk drive backplane

To remove the hot-swap SAS/SATA hard disk drive backplane, complete the
following steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Turn off the server and peripheral devices and disconnect all power cords.
3. Remove the cover (see “Removing the cover” on page 195).
4. Pull the hard disk drives and filler panels out of the server slightly to disengage
them from the hard disk drive backplane.
5. Disconnect all cables from the hard disk drive backplane.

Note: You can also choose to disconnect the cables after removing the
backplane from the brackets, if that is easier for you.
6. Lift the hard disk drive backplane up to remove it from the server.

Chapter 5. Removing and replacing server components 259

 Hard disk drive
backplane

Backplane
bracket slots

7. If you are instructed to return the hard disk drive backplane, follow all packaging
instructions, and use any packaging materials for shipping that are supplied to
you.

Installing the hot-swap SAS/SATA hard disk drive backplane

To install the replacement hot-swap SAS/SATA hard disk drive backplane, complete
the following steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Align the sides of the hard disk drive backplane with the slots on the backplane
bracket.
3. Insert the hard disk drive backplane into the slots on the backplane bracket and
push the hard disk drive backplane down until the backplane is fully seated.

Note: You can reconnect the cables to the hard disk drive backplane before
installing the backplane onto the brackets or you can connect the cables after
you install the backplane, if that is easier for you.

260 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 Hard disk drive
backplane

Backplane
bracket slots

4. Reconnect the cables to the hard disk drive backplane.

5. Reinstall the hard disk drives and filler panels.
6. Install the cover (see “Installing the cover” on page 195).
7. Slide the server into the rack.
8. Reconnect the power cords and any cables that you removed.
9. Turn on the peripheral devices and the server.

Removing the simple-swap SATA hard disk drive backplate assembly

To remove the simple-swap SATA hard disk drive backplate assembly, complete the
following steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Turn off the server and peripheral devices and disconnect all power cords.
3. Remove the cover (see “Removing the cover” on page 195).
4. Slide the blue release tab to the right with one finger while using another finger
to grasp the black drive handle and pull the hard disk drives out of the server
slightly (also the filler panels) to disengage them from the hard disk drive
backplate.
5. Disconnect the power and signal cables from the system board.

Note: You can also choose to disconnect the cables after you remove the
backplate from the brackets, if that is easier for you.
6. Lift the hard disk drive backplate up to disengage the backplate assembly from
the backplane bracket and remove it from the server.

Chapter 5. Removing and replacing server components 261

 7. If you are instructed to return the hard disk drive backplate assembly, follow all
packaging instructions, and use any packaging materials for shipping that are
supplied to you.

Installing the simple-swap SATA hard disk drive backplate assembly

To install the replacement simple-swap SATA hard disk drive backplate assembly,
complete the following steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Align the sides of the hard disk drive backplate with the slots on the backplane
bracket.

262 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 3. Insert the hard disk drive backplate into the slots on the backplate bracket and
push the hard disk drive backplate assembly down until the backplate is seated
firmly.
4. Connect the power and signal cables to the system board. Route the power
cable from the drive backplate through the hole on the right of the blue adapter
retention bracket and connect it to the Simple-swap SATA power connector
(see “System-board internal connectors” on page 16); then, route the signal
cable from the drive backplate over the blue adapter retention bracket and
connect it to the Simple-swap SATA signal connector, as shown in the
following illustration.

5. Reinstall the hard disk drives and filler panels.

6. Install the cover (see “Installing the cover” on page 195).
7. Slide the server into the rack.
8. Reconnect the power cords and any cables that you removed.
9. Turn on the peripheral devices and the server.

Removing the operator information panel assembly

To remove the operator information panel, complete the following steps.
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Turn off the server and peripheral devices and disconnect all power cords; then,
remove the cover (see “Removing the cover” on page 195).
3. Disconnect the cable from the back of the operator information panel assembly.
4. Use an object to push down on the release tab; hold down the release tab and
push the blue push point on the rear of the panel to the front of the server.

Chapter 5. Removing and replacing server components 263

 Release tab

Operator information
panel

5. From the front of the server, carefully pull the assembly out of the server while
you move it slightly from side to side.
6. If you are instructed to return the operator information panel assembly, follow all
packaging instructions, and use any packaging materials for shipping that are
supplied to you.

Installing the operator information panel assembly

To install the operator information panel, complete the following steps.
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. From the front of the server, slide the operator information panel into the server
until it clicks into place.
3. Inside the server, connect the cable to the rear of the operator information panel
assembly.

Release tab

Operator information
panel

The following illustration shows the cable routing for the operator information
panel. The following notes describe additional information when you install the
cable:
v You may remove the optional optical drive cable to obtain more room before
you install or remove the operator information panel cable.

264 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 v To connect the operator information panel cable on the system board, press
evenly on the cable. Pressing on one side of the cable might cause damage
to the cable or connector.
v The operation information panel cable should go in between the Video/USB
cable (on the bottom) and the CD/DVD cable (on the top) when all three
cables are installed in the server.

4. Install the cover (see “Installing the cover” on page 195).

5. Slide the server into the rack.
6. Reconnect the power cords and any cables that you removed.
7. Turn on the peripheral devices and the server.

Removing and replacing FRUs

FRUs must be replaced or installed only by trained service technicians.

The illustrations in this document might differ slightly from the hardware.

Removing the 240 VA safety cover

To remove the 240 VA safety cover, complete the following steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Turn off the server and peripheral devices and disconnect all power cords; then,
remove the cover (see “Removing the cover” on page 195).
3. Remove the SAS/SATA riser-card assembly (see “Removing a PCI riser-card
assembly” on page 256).
4. Remove the screw from the safety cover.

Chapter 5. Removing and replacing server components 265

 Screw
Safety cover

Alignment
tabs

5. Disconnect the hard disk drive backplane cables from the connector on the front
of the safety cover.
6. Slide the safety cover forward to disengage it from the system board, then lift it
out of the server.
7. If you are instructed to return the safety cover, follow all packaging instructions,
and use any packaging materials for shipping that are supplied to you.

Installing the 240 VA safety cover

To install the 240 VA safety cover, complete the following steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Align the tabs on the bottom of the safety cover with the slots on the system
board and lower the safety cover into the system board.

266 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 Screw
Safety cover

Alignment
tabs

3. Slide the safety cover toward the back of the server until it is secure.
4. Connect the hard disk drive backplane cables into the connector in front of the
safety cover.
5. Install the screw to secure the safety cover.
6. Install the SAS/SATA riser-card assembly (see“Installing the SAS/SATA RAID
riser-card assembly” on page 204).
7. Install the cover (see “Installing the cover” on page 195).
8. Slide the server into the rack.
9. Reconnect the power cords and any cables that you removed.
10. Turn on the peripheral devices and the server.

Removing a microprocessor and heat sink

Attention:
v Microprocessors are to be removed only by trained service technicians.
v Do not allow the thermal grease on the microprocessor and heat sink to come in
contact with anything. Contact with any surface can compromise the thermal
grease and the microprocessor socket.
v Dropping the microprocessor during installation or removal can damage the
contacts.
v Do not touch the microprocessor contacts; handle the microprocessor by the
edges only. Contaminants on the microprocessor contacts, such as oil from your
skin, can cause connection failures between the contacts and the socket.

To remove a microprocessor and heat sink, complete the following steps:

1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Turn off the server and peripheral devices and disconnect all power cords;
then, remove the cover (see “Removing the cover” on page 195).
3. Disconnect any cables that impede access to the heat sink and
microprocessor.

Chapter 5. Removing and replacing server components 267

 4. Open the heat sink release lever to the fully open position.
5. Lift the heat sink out of the server. After removal, place the heat sink on its
side on a clean, flat surface.

6. Release the microprocessor retention latch by pressing down on the end,

moving it to the side, and releasing it to the open position.
7. Open the microprocessor bracket frame by lifting up the tab on the top edge.
Keep the bracket frame in the open position.
Microprocessor
Microprocessor bracket frame
release lever

8. Locate the microprocessor installation tool that comes with the new
microprocessor.
9. Twist the handle on the microprocessor tool counterclockwise so that it is in
the open position.
Handle

Installation tool

10. Align the installation tool with the alignment pins on the microprocessor socket
and lower the tool down over the microprocessor.

268 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 Installation tool

Alignment pins
Microprocessor

11. Twist the handle on the installation tool clockwise and lift the microprocessor
out of the socket.

Handle

Installation tool

12. Carefully lift the microprocessor straight up and out of the socket, and place it
on a static-protective surface. Remove the microprocessor from the installation
tool by twisting the handle counterclockwise.
13. If you do not intend to install a microprocessor in the socket, install the socket
dust cover that you removed in step 2b on page 270 on the socket.
Attention: The pins on the socket are fragile. Any damage to the pins may
require replacing the system board.
14. If you are instructed to return the microprocessor, follow all packaging
instructions, and use any packaging materials for shipping that are supplied to
you.

Installing a microprocessor and heat sink

The following notes describe the type of microprocessor that the server supports
and other information that you must consider when you install a microprocessor and
heat sink:
v Microprocessors are to be installed only by trained service technicians.
v The server supports up to two Intel Xeon multi-core microprocessors. See
[Link] for a list of
supported microprocessors.
v Do not install an Intel Xeon™ 5500 series microprocessor and an Intel Xeon™
5600 series microprocessor in the same server.
v Do not mix dual-core, quad-core, and six-core microprocessors in the same
server.
v The first microprocessor must always be installed in microprocessor socket 1 on
the system board.

Chapter 5. Removing and replacing server components 269

 v When one microprocessor is installed, a heat sink filler is not required for
microprocessor socket 2, however, the microprocessor 2 air baffle and the DIMM
air baffle must be installed to provide proper system cooling.
v Do not remove the first microprocessor from the system board when you install
the second microprocessor.
v When you install the second microprocessor, you must also install additional
memory and the sixth fan. See “Installing a memory module” on page 216 for
details about the installation sequence.
v To ensure proper server operation when you install an additional microprocessor,
use microprocessors that have the same QuickPath Interconnect (QPI) link
speed, integrated memory controller frequency, core frequency, power segment,
internal cache size, and type.
v Mixing microprocessors of different stepping levels within the same server model
is supported.
v When mixing microprocessors with different stepping levels within the same
server model, you do not have to install the microprocessor with lowest stepping
level and features in microprocessor socket 1.
v Both microprocessor voltage regulator modules are integrated on the system
board.
v If you have to replace a microprocessor, call for service.
v Read the documentation that comes with the microprocessor, so that you can
determine whether you have to update the server firmware. To download the
latest level of server firmware and other code updates for your server, go to
[Link] complete
v The microprocessor speeds are automatically set for this server; therefore, you
do not have to set any microprocessor frequency-selection jumpers or switches.
v If the thermal-grease protective cover (for example, a plastic cap or tape liner) is
removed from the heat sink, do not touch the thermal grease on the bottom of
the heat sink or set down the heat sink. For more information about applying or
working with thermal grease, see “Thermal grease” on page 273.

Note: Removing the heat sink from the microprocessor destroys the even
distribution of the thermal grease and requires replacing the thermal grease.
v To order an additional optional microprocessor, contact your IBM marketing
representative or authorized reseller.

To install an additional microprocessor and heat sink, complete the following steps:

Attention: When you handle static-sensitive devices, take precautions to avoid

damage from static electricity. For details about handling these devices, see
“Handling static-sensitive devices” on page 189.
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Install the microprocessor:
a. Press down and out on the release lever on microprocessor socket and lift
up the microprocessor release lever until it stops in the fully open position.
b. Lift the hinged microprocessor bracket frame into an open position and
remove the microprocessor socket dust cover, tape, or label from the
surface of the microprocessor socket, if one is present. Store the socket
dust cover in a safe place.

270 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 Attention: When you handle static-sensitive devices, take precautions to
avoid damage from static electricity. For details about handling these
devices, see “Handling static-sensitive devices” on page 189.
c. Touch the static-protective package that contains the new microprocessor to
any unpainted metal surface on the server; then, remove the microprocessor
from the package.
Attention:
v Do not touch the microprocessor contacts; handle the microprocessor by
the edges only. Contaminants on the microprocessor contacts, such as oil
from your skin, can cause connection failures between the contacts and
the socket.
v Handle the microprocessor carefully. Dropping the microprocessor during
installation or removal can damage the contacts.
v Do not use excessive force when you press the microprocessor into the
socket.
v Make sure that the microprocessor is oriented and aligned and positioned
in the socket before you try to close the lever.
d. If there is a plastic protective cover on the bottom of the microprocessor,
carefully remove it.
Protective
cover

Microprocessor

e. Locate the microprocessor installation tool that comes with the new
microprocessor.
f. Twist the handle of the installation tool counterclockwise so that it is in the
open position.
Handle

Installation tool

g. Align the microprocessor alignment slots with the alignment pins on the
microprocessor installation tool and place the microprocessor on the
underside of the tool so that the tool can grasp the microprocessor correctly.

Chapter 5. Removing and replacing server components 271

 Microprocessor

Installation tool

Alignment
pin slots
Alignment
pins

h. Twist the handle of the installation tool clockwise to secure the

microprocessor in the tool.

Note: You can pick up or release the microprocessor by twisting the

microprocessor installation tool handle.

Handle

Installation tool

i. Carefully align the microprocessor installation tool over the microprocessor

socket.
Attention: The microprocessor fits only one way on the socket. You must
place a microprocessor straight down on the socket to avoid damaging the
pins on the socket. The pins on the socket are fragile. Any damage to the
pins may require replacing the system board.

Installation tool

Microprocessor

Alignment pins

j. Twist the handle on the microprocessor tool counterclockwise to insert the

microprocessor into the socket.

272 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 Handle

Installation tool

k. Close the microprocessor bracket frame.

l. Carefully close the microprocessor release lever to the closed position to
secure the microprocessor in the socket.
3. Install the heat sink:
a. Clean the grease from the heat sink and apply new grease on the
microprocessor.
b. Align the heat sink on top of the microprocessor.
c. Lower the rear flange of the heat sink into the opening in the retainer
bracket and press down firmly on the front of the heat sink until it is seated
securely.

d. Rotate the heat-sink release lever to the closed position and hook it
underneath the lock tab.
4. If you installed the second microprocessor, install the sixth fan (see “Installing a
hot-swap fan assembly” on page 237).
5. If you removed the microprocessor 2 air baffle, install it (see “Installing the
microprocessor 2 air baffle” on page 197).

Thermal grease
The thermal grease must be replaced whenever the heat sink has been removed
from the top of the microprocessor and is going to be reused or when debris is
found in the grease.

When you are installing the heat sink on the same microprocessor that is was
removed from, make sure that the following requirements are met:
v The thermal grease on the heat sink and microprocessor is not contaminated.
v Additional thermal grease is not added to the existing thermal grease on the heat
sink and microprocessor.

Note:

Chapter 5. Removing and replacing server components 273

 v Read the Safety information on page vii.
v Read the “Installation guidelines” on page 187.
v Read “Handling static-sensitive devices” on page 189.

To replace damaged or contaminated thermal grease on the microprocessor and

heat sink, complete the following steps:
1. Place the heat sink on a clean work surface.
2. Remove the cleaning pad from its package and unfold it completely.
3. Use the cleaning pad to wipe the thermal grease from the bottom of the heat
sink.

Note: Make sure that all of the thermal grease is removed.

4. Use a clean area of the cleaning pad to wipe the thermal grease from the
microprocessor; then, dispose of the cleaning pad after all of the thermal grease
is removed.
0.02 mL of thermal
grease

Microprocessor

5. Use the thermal-grease syringe to place 9 uniformly spaced dots of 0.02 mL

each on the top of the microprocessor. The outermost dots must be within
approximately 5 mm of the edge of the microprocessor; this is to ensure uniform
distribution of the grease.

Note: If the grease is properly applied, approximately half of the grease will
remain in the syringe.
6. Install the heat sink onto the microprocessor as described in “Installing a
microprocessor and heat sink” on page 269.

Removing the heat sink retention module

To remove a heat sink retention module, complete the following steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Turn off the server and any attached devices.
3. Turn off the peripheral devices and disconnect all power cords; then, remove
the cover (see “Removing the cover” on page 195).
4. Remove the applicable air baffles (see “Removing the microprocessor 2 air
baffle” on page 196 and “Removing the DIMM air baffle” on page 198).
5. Remove the microprocessor and heat sink (see “Removing a microprocessor
and heat sink” on page 267).

274 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 Attention: When you remove a microprocessor and heat sink, be sure to
keep each heat sink with its microprocessor for reinstallation.
6. Use a screwdriver and remove the four screws that secure the retention module
to the system board; then, lift the retention module from the system board.

7. If you are instructed to return the heat sink retention module, follow all the
packaging instructions, and use any packaging materials for shipping that are
supplied to you.

Installing a heat sink retention module

To install a heat sink retention module, complete the following steps:
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Align the retention module with the holes on the system board.
3. Use a screwdriver to reinstall the four screws that you removed earlier.

4. Reinstall the microprocessor and heat sink (see “Installing a microprocessor and
heat sink” on page 269).
5. Reinstall the air baffle.
6. Install the cover (see “Installing the cover” on page 195).
7. Slide the server into the rack.
8. Reconnect the power cords and any cables that you removed.
9. Turn on the peripheral devices and the server.

Removing the system board

To remove the system board, complete the following steps.
Notes:
1. When you replace the system board, make sure that you remove the virtual
media key and place it on the new system board. For information about the
location of the key, see “Removing the virtual media key” on page 238.

Chapter 5. Removing and replacing server components 275

 2. When you replace the system board, you must either update the server with the
latest firmware or restore the pre-existing firmware that the customer provides
on a diskette or CD image. Make sure that you have the latest firmware or a
copy of the pre-existing firmware before you proceed.
1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.
2. Turn off the server and any attached devices.
3. Turn off the peripheral devices and disconnect all power cords; then, remove
the cover (see “Removing the cover” on page 195).

Note: When you replace the system board, you must either update the server
with the latest firmware or restore the pre-existing firmware that the customer
provides on a diskette or CD image. Make sure that you have the latest
firmware or a copy of the pre-existing firmware before you proceed.
4. Remove all PCI riser-card assemblies and adapters (see “Removing a PCI
riser-card assembly” on page 256 and “Removing an adapter” on page 200).
5. Remove the SAS/SATA RAID riser-card assembly (see “Removing the
SAS/SATA RAID riser-card assembly” on page 203).
6. Remove the microprocessor 2 and DIMM air baffles from the system board
(see “Removing the microprocessor 2 air baffle” on page 196 and “Removing
the DIMM air baffle” on page 198).
7. (Trained service technician only) Remove all heat sinks and microprocessors,
and set them aside on a static-protective surface for reinstallation (see
“Removing a microprocessor and heat sink” on page 267).
8. Remove the memory modules and set them aside on a static-protective
surface for reinstallation (see “Removing a memory module” on page 215).

Note: Make a note of the location of each DIMM as you remove it, so that you
can later reinstall it in the same connector.
9. Remove the virtual media key from the system board and set it aside. You will
have to install the virtual media key on the new system board.
10. Remove the system battery (see “Removing the system battery” on page 246).
11. Disconnect all cables from the system board. Make a list of each cable as you
disconnect it; you can then use this as a checklist when you install the new
system board.
12. Remove the hot-swap fans (see “Removing a hot-swap fan assembly” on page
235).
13. Press the fan brackets release latches (one is to the left of fan 6 and one is to
the right of fan 1) inward toward the fans and rotate the fan assembly brackets
up toward the front of the server.
14. Grasp the system board handle and lift up the right side of the system board
slightly so that it disengages from the locator pin; then, slide the system board
slightly toward the left of the server.

276 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 15. Lift up the system board and carefully remove it from the server, being careful
not to damage any surrounding components.
16. Remove the socket dust covers from the microprocessor sockets on the new
system board and place them on the microprocessor sockets of the old system
board that you are removing.
17. If you are instructed to return the system board, follow all packaging
instructions, and use any packaging materials for shipping that are supplied to
you.

Installing the system board

Notes:
1. When you reassemble the components in the server, be sure to route all cables
carefully so that they are not exposed to excessive pressure.
2. When you replace the system board, you must either update the server with the
latest firmware or restore the pre-existing firmware that the customer provides
on a diskette or CD image. Make sure that you have the latest firmware or a
copy of the pre-existing firmware before you proceed. See “Updating the
firmware” on page 281, “Updating the Universal Unique Identifier (UUID)” on
page 298, and “Updating the DMI/SMBIOS data” on page 300 for more
information.

Important: Some cluster solutions require specific code levels or coordinated code
updates. If the device is part of a cluster solution, verify that the latest level of code
is supported for the cluster solution before you update the code

To install the system board, complete the following steps:

1. Read the safety information that begins on page vii and “Installation guidelines”
on page 187.

Chapter 5. Removing and replacing server components 277

 2. Align the system board with the chassis; then, lower the system board into the
chassis and slide the system board toward the rear of the server until the
system board is seated firmly into the locator pins on the chassis.

3. Grasp the fan assembly brackets and rotate them down toward the chassis.
4. Reinstall the hot-swap fans (see “Installing a hot-swap fan assembly” on page
237).
5. (Trained service technician only) Reinstall the microprocessor and heat sink
(see “Installing a microprocessor and heat sink” on page 269).
6. Reinstall the SAS/SATA RAID riser-card assembly base (see “Installing the
SAS/SATA RAID riser-card assembly” on page 204).
7. Reinstall the DIMMs (see “Installing a memory module” on page 216).
8. Reinstall the system battery (see “Installing the system battery” on page 248).
9. Reinstall the microprocessor 2 and DIMM air baffles (see “Installing the
microprocessor 2 air baffle” on page 197 and “Installing the DIMM air baffle” on
page 199).
10. Reinstall the PCI riser-card assemblies and adapters, if any were installed (see
“Installing a PCI riser-card assembly” on page 257 and “Installing an adapter”
on page 201).
11. Reinstall the virtual media key (see “Installing the virtual media key” on page
238).
12. Reconnect to the system board the cables that you disconnected in step 11 of
“Removing the system board” on page 275.
13. Install the cover (see “Installing the cover” on page 195).
14. Slide the server into the rack.
15. Reconnect the power cords and any cables that you removed.
16. Turn on the peripheral devices and the server.

278 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Important: Perform the following updates:
v Start the Setup utility and reset the configuration.
– Set the system date and time.
– Set the power-on password.
– Reconfigure the server.
See “Using the Setup utility” on page 285 for details.
v Either update the server with the latest RAID firmware or restore the pre-existing
firmware from a diskette or CD image.
v Update the UUID (see “Updating the Universal Unique Identifier (UUID)” on page
298).
v Update the DMI/SMBIOS (see “Updating the DMI/SMBIOS data” on page 300).

Chapter 5. Removing and replacing server components 279

280 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Chapter 6. Configuration information and instructions
This chapter provides information about updating the firmware and using the
configuration utilities.

Updating the firmware

Important: Some cluster solutions require specific code levels or coordinated code
updates. If the device is part of a cluster solution, verify that the latest level of code
is supported for the cluster solution before you update the code.

You can install code updates that are packaged as an UpdateXpress System Pack
or UpdateXpress CD image. An UpdateXpress System Pack contains an
integration-tested bundle of online firmware and device-driver updates for your
server. Use UpdateXpress System Pack Installer to acquire and apply
UpdateXpress System Packs and individual firmware and device-driver updates. For
additional information and to download the UpdateXpress System Pack Installer, go
to the ToolsCenter for System x and BladeCenter at [Link]
infocenter/toolsctr/v1r0/[Link] and click UpdateXpress System Pack Installer.

When you click an update, an information page is displayed, including a list of the
problems that the update fixes. Review this list for your specific problem; however,
even if your problem is not listed, installing the update might solve the problem.

Be sure to separately install any listed critical updates that have release dates that
are later than the release date of the UpdateXpress System Pack or UpdateXpress
image.

The firmware for the server is periodically updated and is available for download
from the IBM website. To check for the latest level of firmware, such as UEFI
firmware, vital product data (VPD) code, device drivers, and integrated management
module firmware, go to [Link] .

Attention: Before you update the firmware, be sure to back up any data that is
stored in the Trusted Platform Module (TPM), in case any of the TPM
characteristics are changed by the new firmware. For instructions, see your
encryption software documentation.

Download the latest firmware for the server; then, install the firmware, using the
instructions that are included with the downloaded files.

When you replace a device in the server, you might have to either update the
firmware that is stored in memory on the device or restore the pre-existing firmware
from a diskette or CD image.
v UEFI firmware is stored in ROM on the system board.
v IMM firmware is stored in ROM on the IMM on the system board.
v Ethernet firmware is stored in ROM on the Ethernet controller.
v ServeRAID firmware is stored in ROM on the ServeRAID adapter.
v SATA firmware is stored in ROM on the integrated SATA controller.
v SAS/SATA firmware is stored in ROM on the SAS/SATA controller on the system
board.

© Copyright IBM Corp. 2011 281

Configuring the server
The ServerGuide program provides software-setup tools and installation tools that
are designed for the server. Use this CD during the installation of the server to
configure basic hardware features, such as an integrated SAS/SATA controller with
RAID capabilities, and to simplify the installation of your operating system. For
information about using this CD, see “Using the ServerGuide Setup and Installation
CD” on page 283.

In addition to the ServerGuide Setup and Installation CD, you can use the following
configuration programs to customize the server hardware:
v Setup utility
The Setup utility is part of the basic input/output system firmware. Use it to
change interrupt request (IRQ) settings, change the startup-device sequence, set
the date and time, and set passwords. For information about using this program,
see “Using the Setup utility” on page 285.
v Boot Manager program
The Boot Manager program is part of the server firmware. Use it to override the
startup sequence that is set in the Setup utility and temporarily assign a device to
be first in the startup sequence. For more information about using this program,
see “Using the Boot Manager program” on page 291.
v Integrated Management Module
Use the integrated management module (IMM) for configuration, to update the
firmware and sensor data record/field replaceable unit (SDR/FRU) data, and to
remotely manage a network. For information about using these programs, see
“Using the integrated management module” on page 291.
v VMware ESXi embedded hypervisor
The VMware ESXi embedded hypervisor is available on the server models that
come with an installed USB embedded hypervisor flash device. The USB flash
device is installed in the USB connector on the SAS/SATA RAID riser-card.
Hypervisor is virtualization software that enables multiple operating systems to
run on a host system at the same time. For more information about using the
embedded hypervisor, see “Using the embedded hypervisor” on page 294.
v Remote presence capability and blue-screen capture
The remote presence and blue-screen capture feature are integrated into the
Integrated Management Module (IMM). The virtual media key is required to
enable the remote presence functions. When the optional virtual media key is
installed in the server, it activates the remote presence functions. Without the
virtual media key, you will not be able to access the network remotely to mount
or unmount drives or images on the client system. However, you will still be able
to access the host graphical user interface through the Web interface without the
Virtual Media Key. You can order the optional IBM Virtual Media Key, if one did
not come with your server. For more information about how to enable the remote
presence function, see “Using the remote presence capability and blue-screen
capture” on page 292.
v Ethernet controller configuration
For information about configuring the Ethernet controller, see “Configuring the
Gigabit Ethernet controller” on page 295.
v IBM Advanced Settings Utility (ASU) program
Use this program as an alternative to the Setup utility for modifying UEFI
settings. Use the ASU program online or out of band to modify UEFI settings

282 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 from the command line without the need to restart the server to access the Setup
utility. For more information about using this program, see “IBM Advanced
Settings Utility program” on page 297.
v LSI Configuration Utility program
Use the LSI Configuration Utility program to configure the integrated SAS/SATA
controller with RAID capabilities and the devices that are attached to it. For
information about using this program, see “Using the LSI Configuration Utility
program” on page 295.
The following table lists the different server configurations and the applications
that are available for configuring and managing RAID arrays.
Table 19. Server configuration and applications for configuring and managing RAID arrays
RAID array configuration RAID array management
(before operating system is (after operating system is
Server configuration installed) installed)
ServeRAID-BR10i adapter LSI Utility (Setup utility, press MegaRAID Storage Manager
(LSI 1068E) Ctrl+C), ServerGuide (for monitoring storage only)
ServeRAID-BR10il v2 LSI Utility (Setup utility, press MegaRAID Storage Manager
adapter (LSI 1064E) Ctrl+C), ServerGuide (MSM), Director
ServeRAID-MR10i adapter MegaRAID BIOS MegaRAID Storage Manager
(LSI 1078) Configuration Utility (press (MSM), Director
Ctrl+H to start), ServerGuide
ServeRAID-M5014 adapter MegaCLI (Command Line MegaRAID Storage Manager
(LSI SAS2108) Interface), ServerGuide (MSM), Director
ServeRAID-M5015 adapter MegaCLI (Command Line MegaRAID Storage Manager
(LSI SAS2108) Interface), ServerGuide (MSM), Director
ServeRAID-M1015 adapter MegaCLI (Command Line MegaRAID Storage Manager
(LSI SAS2008) Interface), ServerGuide (MSM), Director

Using the ServerGuide Setup and Installation CD

The ServerGuide Setup and Installation CD provides software setup tools and
installation tools that are designed for your server. The ServerGuide program
detects the server model and hardware options that are installed and uses that
information during setup to configure the hardware. The ServerGuide program
simplifies operating-system installations by providing updated device drivers and, in
some cases, installing them automatically. To download the CD, go to
[Link] and click IBM
Service and Support Site.

The ServerGuide program has the following features:

v An easy-to-use interface
v Diskette-free setup, and configuration programs that are based on detected
hardware
v ServeRAID Manager program, which configures your ServeRAID adapter
v Device drivers that are provided for your server model and detected hardware
v Operating-system partition size and file-system type that are selectable during
setup

Note: Changes are made periodically to the IBM Web site. The actual procedure
might vary slightly from what is described in this document.

Chapter 6. Configuration information and instructions 283

 ServerGuide features
Features and functions can vary slightly with different versions of the ServerGuide
program. To learn more about the version that you have, start the ServerGuide
Setup and Installation CD and view the online overview. Not all features are
supported on all server models.

The ServerGuide program requires a supported IBM server with an enabled

startable (bootable) CD drive. In addition to the ServerGuide Setup and Installation
CD, you must have your operating-system CD to install the operating system.

The ServerGuide program performs the following tasks:

v Sets system date and time
v Detects the RAID adapter or controller and runs the SAS/SATA RAID
configuration program
v Checks the microcode (firmware) levels of a ServeRAID adapter and determines
whether a later level is available from the CD
v Detects installed hardware options and provides updated device drivers for most
adapters and devices
v Provides diskette-free installation for supported Windows operating systems
v Includes an online readme file with links to tips for your hardware and
operating-system installation

Setup and configuration overview

When you use the ServerGuide Setup and Installation CD, you do not need setup
diskettes. You can use the CD to configure any supported IBM server model. The
setup program provides a list of tasks that are required to set up your server model.
On a server with a ServeRAID adapter or SAS/SATA controller with RAID
capabilities, you can run the SAS RAID configuration program to create logical
drives.

Note: Features and functions can vary slightly with different versions of the
ServerGuide program.

When you start the ServerGuide Setup and Installation CD, the program prompts
you to complete the following tasks:
v Select your language.
v Select your keyboard layout and country.
v View the overview to learn about ServerGuide features.
v View the readme file to review installation tips for your operating system and
adapter.
v Start the operating-system installation. You will need your operating-system CD.

Important: Before you install a legacy operating system (such as VMware) on a

server with an LSI SAS controller, you must first complete the following steps:
1. Update the device driver for the LSI SAS controller to the latest level.
2. In the Setup utility, set Legacy Only as the first option in the boot sequence in
the Boot Manager menu.
3. Using the LSI Configuration Utility program, select a boot drive.
For detailed information and instructions, go to [Link]
support/[Link]/docdisplay?lndocid=MIGR-5083225.

284 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 Typical operating-system installation
The ServerGuide program can reduce the time it takes to install an operating
system. It provides the device drivers that are required for your hardware and for
the operating system that you are installing. This section describes a typical
ServerGuide operating-system installation.

Note: Features and functions can vary slightly with different versions of the
ServerGuide program.
1. After you have completed the setup process, the operating-system installation
program starts. (You will need your operating-system CD to complete the
installation.)
2. The ServerGuide program stores information about the server model, service
processor, hard disk drive controllers, and network adapters. Then, the program
checks the CD for newer device drivers. This information is stored and then
passed to the operating-system installation program.
3. The ServerGuide program presents operating-system partition options that are
based on your operating-system selection and the installed hard disk drives.
4. The ServerGuide program prompts you to insert your operating-system CD and
restart the server. At this point, the installation program for the operating system
takes control to complete the installation.

Installing your operating system without using ServerGuide

If you have already configured the server hardware and you are not using the
ServerGuide program to install your operating system, go to [Link]
supportportal/ to download the latest operating-system installation instructions from
the IBM website.

Using the Setup utility

Use the Unified Extensible Firmware Interface (UEFI), formerly BIOS, Setup utility
to perform the following tasks:
v View configuration information
v View and change assignments for devices and I/O ports
v Set the date and time
v Set the startup characteristics of the server and the order of startup devices
v Set and change settings for advanced hardware features
v View, set, and change settings for power-management features
v View and clear error logs
v Change interrupt request (IRQ) settings
v Resolve configuration conflicts

Starting the Setup utility

To start the Setup utility, complete the following steps:
1. Turn on the server.

Note: Approximately 20 to 40 seconds after the server is connected to power,

the power-control button becomes active.
2. When the prompt <F1> Setup is displayed, press F1. If you have set an
administrator password, you must type the administrator password to access the
full Setup utility menu. If you do not type the administrator password, a limited
Setup utility menu is available.
3. Select settings to view or change.

Chapter 6. Configuration information and instructions 285

 Setup utility menu choices
The following choices are on the Setup utility main menu for the UEFI. Depending
on the version of the firmware, some menu choices might differ slightly from these
descriptions.
v System Information
Select this choice to view information about the server. When you make changes
through other choices in the Setup utility, some of those changes are reflected in
the system information; you cannot change settings directly in the system
information. This choice is on the full Setup utility menu only.
– System Summary
Select this choice to view configuration information, including the ID, speed,
and cache size of the microprocessors, machine type and model of the server,
the serial number, the system UUID, and the amount of installed memory.
When you make configuration changes through other options in the Setup
utility, the changes are reflected in the system summary; you cannot change
settings directly in the system summary.
– Product Data
Select this choice to view the system-board identifier, the revision level or
issue date of the firmware, the integrated management module and
diagnostics code, and the version and date.
This choice is on the full Setup utility menu only.
v System Settings
Select this choice to view or change the server component settings.
– Processors
Select this choice to view or change the processor settings.
– Memory
Select this choice to view or change the memory settings.
– Devices and I/O Ports
Select this choice to view or change assignments for devices and input/output
(I/O) ports. You can configure the serial ports, configure remote console
redirection, enable or disable integrated Ethernet controllers, the SAS/SATA
controller, SATA optical drive channels, PCI slots, and video controller. If you
disable a device, it cannot be configured, and the operating system will not be
able to detect it (this is equivalent to disconnecting the device).
– Power
Select this choice to view or change power capping to control consumption,
processors, and performance states.
– Operating Modes
Select this choice to view or change the operating profile (performance and
power utilization).
– Legacy Support
Select this choice to view or set legacy support.
- Force Legacy Video on Boot
Select this choice to force INT video support, if the operating system does
not support UEFI video output standards.
- Rehook INT 19h
Select this choice to enable or disable devices from taking control of the
boot process. The default is Disable.
- Legacy Thunk Support

286 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 Select this choice to enable or disable UEFI to interact with PCI mass
storage devices that are non-UEFI compliant.
– Integrated Management Module
Select this choice to view or change the settings for the integrated
management module.
- POST Watchdog Timer
Select this choice to view or enable the POST watchdog timer.
- POST Watchdog Timer Value
Select this choice to view or set the POST loader watchdog timer value.
- Reboot System on NMI
Enable or disable restarting the system whenever a nonmaskable interrupt
(NMI) occurs. Disabled is the default.
- Commands on USB Interface Preference
Select this choice to enable or disable the Ethernet over USB interface on
IMM.
- Network Configuration
Select this choice to view the system management network interface port,
the IMM MAC address, the current IMM IP address, and host name; define
the static IMM IP address, subnet mask, and gateway address, specify
whether to use the static IP address or have DHCP assign the IMM IP
address, save the network changes, and reset the IMM.
- Reset IMM to Defaults
Select this choice to view or reset IMM to the default settings.
- Reset IMM
Select this choice to reset IMM.
– System Security
Select this choice to view or configure Trusted Platform Module (TPM)
support.
– Adapters and UEFI Drivers
Select this choice to view information about the UEFI 1.10 and UEFI 2.0
compliant adapters and drivers installed in the server.
– Video
Select this choice to view or configure the video device options.

Note: The configuration forms for UEFI 2.1 and greater compliant add-on
video devices might be located here.
v Date and Time
Select this choice to set the date and time in the server, in 24-hour format
(hour:minute:second).
This choice is on the full Setup utility menu only.
v Start Options
Select this choice to view or change the start options, including the startup
sequence, keyboard NumLock state, PXE boot option, and PCI device boot
priority. Changes in the startup options take effect when you start the server.
The startup sequence specifies the order in which the server checks devices to
find a boot record. The server starts from the first boot record that it finds. If the
server has Wake on LAN hardware and software and the operating system
supports Wake on LAN functions, you can specify a startup sequence for the

Chapter 6. Configuration information and instructions 287

 Wake on LAN functions. For example, you can define a startup sequence that
checks for a disc in the CD-RW/DVD drive, then checks the hard disk drive, and
then checks a network adapter.
This choice is on the full Setup utility menu only.
v Boot Manager
Select this choice to view, add, delete, or change the device boot priority, boot
from a file, select a one-time boot, or reset the boot order to the default setting.
v System Event Logs
Select this choice to enter the System Event Manager, where you can view the
error messages in the system event logs. You can use the arrow keys to move
between pages in the error log.
The system event logs contain all event and error messages that have been
generated during POST, by the systems-management interface handler, and by
the system service processor. Run the diagnostic programs to get more
information about error codes that occur. See “Running the diagnostic programs”
on page 135 for instructions on running the diagnostic programs.
Important: If the system-error LED on the front of the server is lit but there are
no other error indications, clear the IMM system-event log. Also, after you
complete a repair or correct an error, clear the IMM system-event log to turn off
the system-error LED on the front of the server.
– POST Event Viewer
Select this choice to enter the POST event viewer to view the POST error
messages.
– System Event Log
Select this choice to view the IMM system event log.
– Clear System Event Log
Select this choice to clear the IMM system event log.
v User Security
Select this choice to set, change, or clear passwords. See “Passwords” on page
289 for more information.
This choice is on the full and limited Setup utility menu.
– Set Power-on Password
Select this choice to set or change a power-on password. For more
information, see “Power-on password” on page 289 for more information.
– Clear Power-on Password
Select this choice to clear a power-on password. For more information, see
“Power-on password” on page 289 for more information.
– Set Administrator Password
Select this choice to set or change an administrator password. An
administrator password is intended to be used by a system administrator; it
limits access to the full Setup utility menu. If an administrator password is set,
the full Setup utility menu is available only if you type the administrator
password at the password prompt. For more information, see “Administrator
password” on page 290.
– Clear Administrator Password
Select this choice to clear an administrator password. For more information,
see “Administrator password” on page 290.
v Save Settings
Select this choice to save the changes that you have made in the settings.

288 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
v Restore Settings
Select this choice to cancel the changes that you have made in the settings and
restore the previous settings.
v Load Default Settings
Select this choice to cancel the changes that you have made in the settings and
restore the factory settings.
v Exit Setup
Select this choice to exit from the Setup utility. If you have not saved the
changes that you have made in the settings, you are asked whether you want to
save the changes or exit without saving them.

Passwords
From the User Security menu choice, you can set, change, and delete a power-on
password and an administrator password. The User Security choice is on the full
Setup utility menu only.

If you set only a power-on password, you must type the power-on password to
complete the system startup and to have access to the full Setup utility menu.

An administrator password is intended to be used by a system administrator; it

limits access to the full Setup utility menu. If you set only an administrator
password, you do not have to type a password to complete the system startup, but
you must type the administrator password to access the Setup utility menu.

If you set a power-on password for a user and an administrator password for a
system administrator, you must type the power-on password to complete the system
startup. A system administrator who types the administrator password has access to
the full Setup utility menu; the system administrator can give the user authority to
set, change, and delete the power-on password. A user who types the power-on
password has access to only the limited Setup utility menu; the user can set,
change, and delete the power-on password, if the system administrator has given
the user that authority.

Power-on password: If a power-on password is set, when you turn on the server,
you must type the power-on password to complete the system startup. You can use
any combination of 6 - 20 printable ASCII characters for the password.

When a power-on password is set, you can enable the Unattended Start mode, in
which the keyboard and mouse remain locked but the operating system can start.
You can unlock the keyboard and mouse by typing the power-on password.

If you forget the power-on password, you can regain access to the server in any of
the following ways:
v If an administrator password is set, type the administrator password at the
password prompt. Start the Setup utility and reset the power-on password.
v Remove the battery from the server and then reinstall it. See “Removing the
system battery” on page 246 for instructions on removing the battery.
v Change the position of the power-on password switch (enable switch 1 of the
system board switch block (SW4) to bypass the power-on password check (see
Table 4 on page 19 for more information).

Chapter 6. Configuration information and instructions 289

 uEFI boot recovery IMM recovery
jumper (J29) jumper (J147)

SW4 switch block SW3 switch block

Attention: Before you change any switch settings or move any jumpers, turn
off the server; then, disconnect all power cords and external cables. See the
safety information that begins on page vii. Do not change settings or move
jumpers on any system-board switch or jumper blocks that are not shown in this
document.
The default for all of the switches on switch block (SW4) is Off.
While the server is turned off, move switch 1 of the switch block (SW4) to the On
position to enable the power-on password override. You can then start the Setup
utility and reset the power-on password. You do not have to return the switch to
the previous position.
The power-on password override switch does not affect the administrator
password.

Administrator password: If an administrator password is set, you must type the

administrator password for access to the full Setup utility menu. You can use any
combination of 6 - 20 printable ASCII characters for the password.

Attention: If you set an administrator password and then forget it, there is no way
to change, override, or remove it. You must replace the system board.

290 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Using the Boot Manager program
The Boot Manager program is a built-in, menu-driven configuration utility program
that you can use to temporarily redefine the first startup device without changing
settings in the Setup utility.

To use the Boot Manager program, complete the following steps:

1. Turn off the server.
2. Restart the server.
3. When the prompt <F12> Select Boot Device is displayed, press F12. If a
bootable USB mass storage device is installed, a submenu item (USB
Key/Disk) is displayed.
4. Use the Up arrow and Down arrow keys to select an item from the Boot
Selection Menu and press Enter.

The next time the server starts, it returns to the startup sequence that is set in the
Setup utility.

Starting the backup server firmware

The system board contains a backup copy area for the server firmware (formerly
BIOS firmware). This is a secondary copy of the server firmware that you update
only during the process of updating the server firmware. If the primary copy of the
server firmware becomes damaged, use this backup copy.

To force the server to start from the backup copy of the server firmware, turn off the
server; then, place the J29 jumper in the backup position (pins 2 and 3).

Use the backup copy of the server firmware until the primary copy is restored. After
the primary copy is restored, turn off the server; then, move the J29 jumper back to
the primary position (pins 1 and 2).

Using the integrated management module

The integrated management module (IMM) is a second generation of the functions
that were formerly provided by the baseboard management controller hardware. It
combines service processor functions, video controller, and (when an optional
virtual media key is installed) remote presence function in a single chip.

The IMM supports the following basic system management features:

v Environmental monitor with fan speed control for temperature, voltages, fan
failure, and power supply failure.
v Light path diagnostics LEDs indicators to report errors that occur with fans,
power supplies, microprocessor, hard disk drives, and system errors.
v DIMM error assistance. The Unified Extensible Firmware Interface (UEFI)
disables a failing DIMM that is detected during POST, and the IMM lights the
associated system error LED and the failing DIMM error LED.
v System event log (SEL).
v ROM-based IMM firmware flash updates.
v Auto Boot Failure Recovery (ABR).
v A virtual media key, which enables remote presence support (remote video,
remote keyboard/mouse, and remote storage).
v Automatic microprocessor disable on failure and restart in a two-microprocessor
configuration when one microprocessor signals an internal error.

Chapter 6. Configuration information and instructions 291

 v Nonmaskable interrupt (NMI) detection and reporting.
v Automatic Server Restart (ASR) when POST is not complete or the operating
system hangs and the operating system watchdog timer times-out. The IMM
might be configured to watch for the operating system watchdog timer and reboot
the system after a timeout, if the ASR feature is enabled. Otherwise, the IMM
allows the administrator to generate a nonmaskable interrupt (NMI) by pressing
an NMI button on the light path diagnostics panel for an operating-system
memory dump. ASR is supported by IPMI.
v Intelligent Platform Management Interface (IPMI) Specification V2.0 and
Intelligent Platform Management Bus (IPMB) support.
v Invalid system configuration (CNFG) LED support.
v Serial port redirection over telnet or ssh.
v Serial over LAN (SOL).
v Active Energy Manager
v Query power-supply input power.
v PECI 2 support.
v Power/reset control (power-on, hard and soft shutdown, hard and soft reset,
schedule power control).
v Alerts (in-band and out-of-band alerting, PET traps - IPMI style, SNMP, e-mail).
v Operating-system failure blue screen capture.
v Command-line interface.
v Configuration save and restore.
v PCI configuration data.
v Boot sequence manipulation.

The IMM also provides the following remote server management capabilities
through the OSA SMBridge management utility program:
v Command-line interface (IPMI Shell)
The command-line interface provides direct access to server management
functions through the IPMI 2.0 protocol. Use the command-line interface to issue
commands to control the server power, view system information, and identify the
server. You can also save one or more commands as a text file and run the file
as a script.
v Serial over LAN
Establish a Serial over LAN (SOL) connection to manage servers from a remote
location. You can remotely view and change the UEFI settings, restart the server,
identify the server, and perform other management functions. Any standard Telnet
client application can access the SOL connection.

Using the remote presence capability and blue-screen capture

The remote presence and blue-screen capture features are integrated functions of
the integrated management module (IMM). When the optional IBM Virtual Media
Key is installed in the server, it activates the remote presence functions. The virtual
media key is required to enable the integrated remote presence and blue-screen
capture features. Without the virtual media key, you will not be able to access the
network remotely to mount or unmount drives or images on the client system.
However, you can still access the Web interface without the key.

After the virtual media key is installed in the server, it is authenticated to determine
whether it is valid. If the key is not valid, you receive a message from the Web

292 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
interface (when you attempt to start the remote presence feature) indicating that the
hardware key is required to use the remote presence feature.

The virtual media key has an LED. When this LED is lit and green, it indicates that
the key is installed and functioning correctly. When the LED is not lit, it indicates
that the key might not be installed correctly.

The remote presence feature provides the following functions:

v Remotely viewing video with graphics resolutions up to 1600 x 1200 at 75 Hz,
regardless of the system state
v Remotely accessing the server, using the keyboard and mouse from a remote
client
v Mapping the CD or DVD drive, diskette drive, and USB flash drive on a remote
client, and mapping ISO and diskette image files as virtual drives that are
available for use by the server
v Uploading a diskette image to the IMM memory and mapping it to the server as a
virtual drive

The blue-screen capture feature captures the video display contents before the IMM
restarts the server when the IMM detects an operating-system hang condition. A
system administrator can use the blue-screen capture to assist in determining the
cause of the hang condition.

Enabling the remote presence feature

To enable the remote presence feature, complete the following steps:
1. Install the virtual media key into the dedicated slot on the system board (see
“System-board optional device connectors” on page 22).
2. Turn on the server.

Note: Approximately 20 to 40 seconds after the server is connected to power,

the power-control button becomes active.

Obtaining the IP address for the IMM

To access the Web interface, you need the IP address for IMM. You can obtain the
IMM IP address through the Setup utility. The server comes with a default IP
address for the IMM of [Link]. To locate the IP address, complete the
following steps:
1. Turn on the server.

Note: Approximately 20 to 40 seconds after the server is connected to power,

the power-control button becomes active.
2. When the prompt <F1> Setup is displayed, press F1. (This prompt is displayed
on the screen for only a few seconds. You must press F1 quickly.) If you have
set both a power-on password and an administrator password, you must type
the administrator password to access the full Setup utility menu.
3. From the Setup utility main menu, select System Settings.
4. On the next screen, select Integrated Management Module.
5. On the next screen, select Network Configuration.
6. Find the IP address and write it down.
7. Exit from the Setup utility.

Chapter 6. Configuration information and instructions 293

 Logging on to the Web interface
To log onto the Web interface to use the remote presence functions, complete the
following steps:
1. Open a Web browser on a computer that connects to the server and in the
address or URL field, type the IP address or host name of the IMM to which
you want to connect.

Note: The IMM defaults to DHCP. If a DHCP host is not available, the IMM
assigns a static IP address of [Link].
2. On the Login page, type the user name and password. If you are using the IMM
for the first time, you can obtain the user name and password from your system
administrator. All login attempts are documented in the event log.

Note: The IMM is set initially with a user name of USERID and password of
PASSW0RD (passw0rd with a zero, not the letter O). You have read/write
access. You must change the default password the first time you log on.
3. On the Welcome page, type a timeout value (in minutes) in the field that is
provided. The IMM will log you off of the Web interface if your browser is
inactive for the number of minutes that you entered for the timeout value.
4. Click Continue to start the session. The System Health page provides a quick
view of the system status.

Using the embedded hypervisor

The VMware ESXi embedded hypervisor is available on server models that come
with an installed USB embedded hypervisor flash device. The USB flash device
comes installed in the USB connector on the SAS/SATA RAID riser card (see the
following illustration). Hypervisor is virtualization software that enables multiple
operating systems to run on a host system at the same time. The USB flash device
is required to activate the hypervisor functions.

To start using the embedded hypervisor functions, you must add the USB flash
device to the boot order in the Setup utility.

To add the USB flash device to the boot order, complete the following steps:
1. Turn on the server.

Note: Approximately 20 to 40 seconds after the server is connected to power,

the power-control button becomes active.
2. When the prompt <F1> Setup is displayed, press F1.
3. From the Setup utility main menu, select Boot Manager.
4. Select Add Boot Option; then, select Embedded Hypervisor. Press Enter, and
then select Esc.

294 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 5. Select Change Boot Order and then select Commit Changes; then, press
Enter.
6. Select Save Settings and then select Exit Setup.

If the embedded hypervisor flash device image becomes corrupt, you can use the
VMware Recovery CD to recover the flash device image. To recover the flash
device image, complete the following steps:
1. Turn on the server.

Note: Approximately 20 to 40 seconds after the server is connected to power,

the power-control button becomes active.
2. Insert the VMware Recovery CD into the CD or DVD drive.
3. Follow the instructions on the screen.

For additional information and instructions, see the ESXi Embedded and vCenter
Server Setup Guide at [Link]
vsp_40_u1_esxi_e_vc_setup_guide.pdf.

Enabling the Broadcom Gigabit Ethernet Utility program

The Broadcom Gigabit Ethernet Utility program is part of the server firmware. You
can use it to configure the network as a startable device, and you can customize
where the network startup option appears in the startup sequence. Enable and
disable the Broadcom Gigabit Ethernet Utility program from the Setup utility.

Configuring the Gigabit Ethernet controller

The Ethernet controllers are integrated on the system board. They provide an
interface for connecting to a 10 Mbps, 100 Mbps, or 1 Gbps network and provide
full-duplex (FDX) capability, which enables simultaneous transmission and reception
of data on the network. If the Ethernet ports in the server support auto-negotiation,
the controllers detect the data-transfer rate (10BASE-T, 100BASE-TX, or
1000BASE-T) and duplex mode (full-duplex or half-duplex) of the network and
automatically operate at that rate and mode.

You do not have to set any jumpers or configure the controllers. However, you must
install a device driver to enable the operating system to address the controllers.

To find device drivers and information about configuring the Ethernet controllers, go
to [Link]

Using the LSI Configuration Utility program

Use the LSI Configuration Utility program to configure and manage redundant array
of independent disks (RAID) arrays. Be sure to use this program as described in
this document.
v Use the LSI Configuration Utility program to perform the following tasks:
– Perform a low-level format on a hard disk drive
– Create an array of hard disk drives with or without a hot-spare drive
– Set protocol parameters on hard disk drives

The integrated SAS/SATA controller with RAID capabilities supports RAID arrays.
You can use the LSI Configuration Utility program to configure RAID 1 (IM), RAID
1E (IME), and RAID 0 (IS) for a single pair of attached devices. If you install the
optional ServeRAID-MR10i SAS/SATA controller, it provides RAID levels 0, 1, 5, 6,

Chapter 6. Configuration information and instructions 295

 10, 50, and 60 support. If you install a different type of RAID adapter, follow the
instructions in the documentation that comes with the adapter to view or change
settings for attached devices.

In addition, you can download an LSI command-line configuration program from

[Link]

When you are using the LSI Configuration Utility program to configure and manage
arrays, consider the following information:
v The integrated SAS/SATA controller with RAID capabilities supports the following
features:
– Integrated Mirroring (IM) with hot-spare support (also known as RAID 1)
Use this option to create an integrated array of two disks plus up to two
optional hot spares. All data on the primary disk can be migrated.
– Integrated Mirroring Enhanced (IME) with hot-spare support (also known as
RAID 1E)
Use this option to create an integrated mirror enhanced array of three to eight
disks, including up to two optional hot spares. All data on the array disks will
be deleted.
– Integrated Striping (IS) (also known as RAID 0)
Use this option to create an integrated striping array of two to eight disks. All
data on the array disks will be deleted.
v Hard disk drive capacities affect how you create arrays. The drives in an array
can have different capacities, but the RAID controller treats them as if they all
have the capacity of the smallest hard disk drive.
v If you use an integrated SAS/SATA controller with RAID capabilities to configure
a RAID 1 (mirrored) array after you have installed the operating system, you will
lose access to any data or applications that were previously stored on the
secondary drive of the mirrored pair.
v If you install a different type of RAID controller, see the documentation that
comes with the controller for information about viewing and changing settings for
attached devices.

Starting the LSI Configuration Utility program

To start the LSI Configuration Utility program, complete the following steps:
1. Turn on the server.

Note: Approximately 20 to 40 seconds after the server is connected to power,

the power-control button becomes active.
2. When the prompt <F1 Setup> is displayed, press F1. If you have set an
administrator password, you are prompted to type the password.
3. Select System Settings → Adapters and UEFI drivers.
4. Select Please refresh this page on the first visit and press Enter.
5. Select LSI controller_driver_name Driver and press Enter, where
controller_driver_name is the name of the SAS/SATA controller driver. For the
SAS/SATA controller driver name, see the documentation that comes with your
controller.
6. To perform storage-management tasks, follow the procedures in the
documentation that comes with the SAS/SATA controller.

When you have finished changing settings, press Esc to exit from the program;
select Save to save the settings that you have changed.

296 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 Formatting a hard disk drive
Low-level formatting removes all data from the hard disk. If there is data on the disk
that you want to save, back up the hard disk before you perform this procedure.

Note: Before you format a hard disk, make sure that the disk is not part of a
mirrored pair.

To format a drive, complete the following steps:

1. From the list of adapters, select the controller (channel) for the drive that you
want to format and press Enter.
2. Select SAS Topology and press Enter.
3. Select Direct Attach Devices and press Enter.
4. To highlight the drive that you want to format, use the Up Arrow and Down
Arrow keys. To scroll left and right, use the Left Arrow and Right Arrow keys or
the End key. Press Alt+D.
5. To start the low-level formatting operation, select Format and press Enter.

Creating a RAID array of hard disk drives

To create a RAID array of hard disk drives, complete the following steps:
1. From the list of adapters, select the controller (channel) for the drives that you
want to mirror.
2. Select RAID Properties.
3. Select the type of array that you want to create.
4. Use the arrow keys to highlight the first drive in the pair; then, press the Minus
(-) or Plus (+) key to change the mirror value to Primary.
5. Continue to select the next drive using the Minus (-) or Plus (+) key until you
have selected all the drives for your array.
6. Press C to create the disk array.
7. Select Apply changes and exit menu to create the array.

IBM Advanced Settings Utility program

The IBM Advanced Settings Utility (ASU) program is an alternative to the Setup
utility for modifying UEFI settings. Use the ASU program online or out of band to
modify UEFI settings from the command line without the need to restart the system
to access the Setup utility.

You can also use the ASU program to configure the optional remote presence
features or other IMM settings. The remote presence features provide enhanced
systems-management capabilities.

In addition, the ASU program provides limited settings for configuring the IPMI
function in the IMM through the command-line interface.

Use the command-line interface to issue setup commands. You can save any of the
settings as a file and run the file as a script. The ASU program supports scripting
environments through a batch-processing mode.

For more information and to download the ASU program, go to

[Link]

Chapter 6. Configuration information and instructions 297

Updating IBM Systems Director
If you plan to use IBM Systems Director to manage the server, you must check for
the latest applicable IBM Systems Director updates and interim fixes.

Note: Changes are made periodically to the IBM Web site. The actual procedure
might vary slightly from what is described in this document.

To locate and install a newer version of IBM Systems Director, Go to

[Link]
1. Install the IBM Systems Director program.

If your management server is connected to the Internet, to locate and install

updates and interim fixes, complete the following steps:
1. Make sure that you have run the Discovery and Inventory collection tasks.
2. On the Welcome page of the IBM Systems Director Web interface, click View
updates.
3. Click Check for updates. The available updates are displayed in a table.
4. Select the updates that you want to install, and click Install to start the
installation wizard.

If your management server is not connected to the Internet, to locate and install
updates and interim fixes, complete the following steps:
1. Make sure that you have run the Discovery and Inventory collection tasks.
2. On a system that is connected to the Internet, go to [Link]
eserver/support/fixes/fixcentral/.
3. From the Product family list, select IBM Systems Director.
4. From the Product list, select IBM Systems Director.
5. From the Installed version list, select the latest version, and click Continue.
6. Download the available updates.
7. Copy the downloaded files to the management server.
8. On the management server, on the Welcome page of the IBM Systems
Director Web interface, click the Manage tab, and click Update Manager.
9. Click Import updates and specify the location of the downloaded files that you
copied to the management server.
10. Return to the Welcome page of the Web interface, and click View updates.
11. Select the updates that you want to install, and click Install to start the
installation wizard.

Updating the Universal Unique Identifier (UUID)

The Universal Unique Identifier (UUID) must be updated when the system board is
replaced. Use the Advanced Settings Utility to update the UUID in the UEFI-based
server. The ASU is an online tool that supports several operating systems. Make
sure that you download the version for your operating system. You can download
the ASU from the IBM Web site. To download the ASU and update the UUID, go to
[Link]
1. ASU sets the UUID in the Integrated Management Module (IMM). Select one of
the following methods to access the Integrated Management Module (IMM) to
set the UUID:
v Online from the target system (LAN or keyboard console style (KCS) access)

298 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 v Remote access to the target system (LAN based)
v Bootable media containing ASU (LAN or KCS, depending upon the bootable
media)
2. Copy and unpack the ASU package, which also includes other required files, to
the server. Make sure that you unpack the ASU and the required files to the
same directory. In addition to the application executable (asu or asu64), the
following files are required:
v For Windows based operating systems:
– ibm_rndis_server_os.inf
– [Link]
v For Linux based operating systems:
– cdc_interface.sh
3. After you install ASU, use the following command syntax to set the UUID:
asu set SYSTEM_PROD_DATA.SysInfoUUID <uuid_value> [access_method]
Where:
<uuid_value>
Up to 16-byte hexadecimal value assigned by you.
[access_method]
The access method that you selected to use from the following
methods:
v Online authenticated LAN access, type the command:
[host <imm_internal_ip>] [user <imm_user_id>][password
<imm_password>]
Where:
imm_internal_ip
The IMM internal LAN/USB IP address. The default value is
[Link].
imm_user_id
The IMM account (1 of 12 accounts). The default value is USERID.
imm_password
The IMM account password (1 of 12 accounts). The default value is
PASSW0RD (with a zero 0 not an O).

Note: If you do not specify any of these parameters, ASU will use the default
values. When the default values are used and ASU is unable to access the
IMM using the online authenticated LAN access method, ASU will
automatically use the unauthenticated KCS access method.
The following commands are examples of using the userid and password
default values and not using the default values:

Example that does not use the userid and password default values:
asu set SYSTEM_PROD_DATA.SysInfoUUID <uuid_value> --user <user_id>
--password <password>

Example that does use the userid and password default values:
asu set SYSTEM_PROD_DATA.SysInfoUUID <uuid_value>
v Online KCS access (unauthenticated and user restricted):
You do not need to specify a value for access_method when you use this
access method.

Chapter 6. Configuration information and instructions 299

 Example:
asu set SYSTEM_PROD_DATA.SysInfoUUID <uuid_value>
The KCS access method uses the IPMI/KCS interface. This method requires
that the IPMI driver be installed. Some operating systems have the IPMI
driver installed by default. ASU provides the corresponding mapping layer.
See “IBM Advanced Settings Utility program” on page 297 or the Advanced
Settings Utility Users Guide for more details.
v Remote LAN access, type the command:

Note: When using the remote LAN access method to access IMM using the
LAN from a client, the host and the imm_external_ip address are required
parameters.
host <imm_external_ip> [user <imm_user_id>][password <imm_password>]
Where:
imm_external_ip
The external IMM LAN IP address. There is no default value. This
parameter is required.
imm_user_id
The IMM account (1 of 12 accounts). The default value is USERID.
imm_password
The IMM account password (1 of 12 accounts). The default value is
PASSW0RD (with a zero 0 not an O).
The following commands are examples of using the userid and password
default values and not using the default values:

Example that does not use the userid and password default values:
asu set SYSTEM_PROD_DATA.SysInfoUUID <uuid_value> --host <imm_ip>
--user <user_id> --password <password>

Example that does use the userid and password default values:
asu set SYSTEM_PROD_DATA.SysInfoUUID <uuid_value> --host <imm_ip>
v Bootable media:
You can also build a bootable media using the applications available through
the Tools Center website at [Link]
v1r0/[Link]. From the left pane, click IBM System x and BladeCenter
Tools Center, then click Tool reference for the available tools.
4. Restart the server.

Updating the DMI/SMBIOS data

The Desktop Management Interface (DMI) must be updated when the system board
is replaced. Use the Advanced Settings Utility to update the DMI in the UEFI-based
server. The ASU is an online tool that supports several operating systems. Make
sure that you download the version for your operating system. You can download
the ASU from the IBM website. To download the ASU and update the DMI, go to
[Link]
1. ASU sets the DMI in the Integrated Management Module (IMM). Select one of
the following methods to access the Integrated Management Module (IMM) to
set the DMI:
v Online from the target system (LAN or keyboard console style (KCS) access)
v Remote access to the target system (LAN based)

300 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 v Bootable media containing ASU (LAN or KCS, depending upon the bootable
media)
2. Copy and unpack the ASU package, which also includes other required files, to
the server. Make sure that you unpack the ASU and the required files to the
same directory. In addition to the application executable (asu or asu64), the
following files are required:
v For Windows based operating systems:
– ibm_rndis_server_os.inf
– [Link]
v For Linux based operating systems:
– cdc_interface.sh
3. After you install ASU, Type the following commands to set the DMI:

asu set SYSTEM_PROD_DATA.SysInfoProdName <m/t_model> [access_method]

asu set SYSTEM_PROD_DATA.SysInfoProdIdentifier <system model> [access_method]
asu set SYSTEM_PROD_DATA.SysInfoSerialNum <s/n> [access_method]
asu set SYSTEM_PROD_DATA.SysEncloseAssetTag <asset_tag> [access_method]
Where:
<m/t_model>
The server machine type and model number. Type mtm xxxxyyy, where
xxxx is the machine type and yyy is the server model number.
< system model>
The system model. Type system yyyyyyy, where yyyyyyy is the product
identifier such as x3550M3.
<s/n> The serial number on the server. Type sn zzzzzzz, where zzzzzzz is the
serial number.
<asset_method>
The server asset tag number. Type asset
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa, where
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa is the asset tag number.
[access_method]
The access method that you select to use from the following methods:
v Online authenticated LAN access, type the command:
[host <imm_internal_ip>] [user <imm_user_id>][password
<imm_password>]
Where:
imm_internal_ip
The IMM internal LAN/USB IP address. The default value is
[Link].
imm_user_id
The IMM account (1 of 12 accounts). The default value is USERID.
imm_password
The IMM account password (1 of 12 accounts). The default value is
PASSW0RD (with a zero 0 not an O).

Note: If you do not specify any of these parameters, ASU will use the default
values. When the default values are used and ASU is unable to access the
IMM using the online authenticated LAN access method, ASU will
automatically use the following unauthenticated KCS access method.

Chapter 6. Configuration information and instructions 301

 The following commands are examples of using the userid and password
default values and not using the default values:

Examples that do not use the userid and password default values:
asu set SYSTEM_PROD_DATA.SysInfoProdName <m/t_model>
--user <imm_user_id> --password <imm_password>
asu set SYSTEM_PROD_DATA.SysInfoProdIdentifier <system model>
--user <imm_user_id> --password <imm_password>
asu set SYSTEM_PROD_DATA.SysInfoSerialNum <s/n> --user <imm_user_id>
--password <imm_password>
asu set SYSTEM_PROD_DATA.SysEncloseAssetTag <asset_tag>
--user <imm_user_id> --password <imm_password>

Examples that do use the userid and password default values:

asu set SYSTEM_PROD_DATA.SysInfoProdName <m/t_model>
asu set SYSTEM_PROD_DATA.SysInfoProdIdentifier <system model>
asu set SYSTEM_PROD_DATA.SysInfoSerialNum <s/n>
asu set SYSTEM_PROD_DATA.SysEncloseAssetTag <asset_tag>
v Online KCS access (unauthenticated and user restricted):
You do not need to specify a value for access_method when you use this
access method.
The KCS access method uses the IPMI/KCS interface. This method requires
that the IPMI driver be installed. Some operating systems have the IPMI
driver installed by default. ASU provides the corresponding mapping layer.
See the Advanced Settings Utility Users Guide at [Link]
systems/support/[Link]/docdisplay?brandind=5000008
&lndocid=MIGR-55021 for more details.
The following commands are examples of using the userid and password
default values and not using the default values:

Examples that do not use the userid and password default values:
asu set SYSTEM_PROD_DATA.SysInfoProdName <m/t_model>
asu set SYSTEM_PROD_DATA.SysInfoProdIdentifier <system model>
asu set SYSTEM_PROD_DATA.SysInfoSerialNum <s/n>
asu set SYSTEM_PROD_DATA.SysEncloseAssetTag <asset_tag>
v Remote LAN access, type the command:

Note: When using the remote LAN access method to access IMM using the
LAN from a client, the host and the imm_external_ip address are required
parameters.
host <imm_external_ip> [user <imm_user_id>][password <imm_password>]
Where:
imm_external_ip
The external IMM LAN IP address. There is no default value. This
parameter is required.
imm_user_id
The IMM account (1 of 12 accounts). The default value is USERID.
imm_password
The IMM account password (1 of 12 accounts). The default value is
PASSW0RD (with a zero 0 not an O).
The following commands are examples of using the userid and password
default values and not using the default values:

302 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 Examples that do not use the userid and password default values:
asu set SYSTEM_PROD_DATA.SysInfoProdName <m/t_model> --host <imm_ip>
--user <imm_user_id> --password <imm_password>
asu set SYSTEM_PROD_DATA.SysInfoProdIdentifier <system model> --host <imm_ip>
--user <imm_user_id> --password <imm_password>
asu set SYSTEM_PROD_DATA.SysInfoSerialNum <s/n> --host <imm_ip>
--user <imm_user_id> --password <imm_password>
asu set SYSTEM_PROD_DATA.SysEncloseAssetTag <asset_tag> --host <imm_ip>
--user <imm_user_id> --password <imm_password>

Examples that do use the userid and password default values:

asu set SYSTEM_PROD_DATA.SysInfoProdName <m/t_model> --host <imm_ip>
asu set SYSTEM_PROD_DATA.SysInfoProdIdentifier <system model> --host <imm_ip>
asu set SYSTEM_PROD_DATA.SysInfoSerialNum <s/n> --host <imm_ip>
asu set SYSTEM_PROD_DATA.SysEncloseAssetTag <asset_tag> --host <imm_ip>
v Bootable media:
You can also build a bootable media using the applications available through
the Tools Center website at [Link]
v1r0/[Link]. From the left pane, click IBM System x and BladeCenter
Tools Center, then click Tool reference for the available tools.
4. Restart the server.

Chapter 6. Configuration information and instructions 303

304 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Appendix A. Getting help and technical assistance
If you need help, service, or technical assistance or just want more information
about IBM products, you will find a wide variety of sources available from IBM to
assist you. This section contains information about where to go for additional
information about IBM and IBM products, what to do if you experience a problem
with your system, and whom to call for service, if it is necessary.

Before you call

Before you call, make sure that you have taken these steps to try to solve the
problem yourself:
v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the system and any optional
devices are turned on.
v Use the troubleshooting information in your system documentation, and use the
diagnostic tools that come with your system. Information about diagnostic tools is
in Chapter 3, “Diagnostics,” on page 23.
v Go to the IBM support website at [Link] to check
for technical information, hints, tips, and new device drivers or to submit a
request for information.

You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the
documentation that is provided with your IBM product. The documentation that
comes with IBM systems also describes the diagnostic tests that you can perform.
Most systems, operating systems, and programs come with documentation that
contains troubleshooting procedures and explanations of error messages and error
codes. If you suspect a software problem, see the documentation for the operating
system or program.

Using the documentation

Information about your IBM system and preinstalled software, if any, or optional
device is available in the documentation that comes with the product. That
documentation can include printed documents, online documents, readme files, and
help files. See the troubleshooting information in your system documentation for
instructions for using the diagnostic programs. The troubleshooting information or
the diagnostic programs might tell you that you need additional or updated device
drivers or other software. IBM maintains pages on the World Wide Web where you
can get the latest technical information and download device drivers and updates.
To access these pages, go to [Link] and follow the
instructions. Also, some documents are available through the IBM Publications
Center at [Link]

Getting help and information from the World Wide Web

On the World Wide Web, the IBM website has up-to-date information about IBM
systems, optional devices, services, and support. The address for IBM System x®
and xSeries® information is [Link] The address for IBM
BladeCenter® information is [Link] The address
for IBM IntelliStation® information is [Link]

© Copyright IBM Corp. 2011 305

 You can find service information for IBM systems and optional devices at
[Link]

Software service and support

Through IBM Support Line, you can get telephone assistance, for a fee, with usage,
configuration, and software problems with System x and xSeries servers,
BladeCenter products, IntelliStation workstations, and appliances. For information
about which products are supported by Support Line in your country or region, see
[Link]

For more information about Support Line and other IBM services, see
[Link] or see [Link] for support
telephone numbers. In the U.S. and Canada, call 1-800-IBM-SERV
(1-800-426-7378).

Hardware service and support

You can receive hardware service through your IBM reseller or IBM Services. To
locate a reseller authorized by IBM to provide warranty service, go to
[Link] and click Find a Business Partner on the right
side of the page. For IBM support telephone numbers, see [Link]
planetwide/. In the U.S. and Canada, call 1-800-IBM-SERV (1-800-426-7378).

In the U.S. and Canada, hardware service and support is available 24 hours a day,
7 days a week. In the U.K., these services are available Monday through Friday,
from 9 a.m. to 6 p.m.

IBM Taiwan product service

IBM Taiwan product service contact information:

IBM Taiwan Corporation
3F, No 7, Song Ren Rd.
Taipei, Taiwan
Telephone: 0800-016-888

306 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Appendix B. Notices
This information was developed for products and services offered in the U.S.A.

IBM may not offer the products, services, or features discussed in this document in
other countries. Consult your local IBM representative for information on the
products and services currently available in your area. Any reference to an IBM
product, program, or service is not intended to state or imply that only that IBM
product, program, or service may be used. Any functionally equivalent product,
program, or service that does not infringe any IBM intellectual property right may be
used instead. However, it is the user's responsibility to evaluate and verify the
operation of any non-IBM product, program, or service.

IBM may have patents or pending patent applications covering subject matter
described in this document. The furnishing of this document does not give you any
license to these patents. You can send license inquiries, in writing, to:
IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785
U.S.A.

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS

PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. Some states do not allow disclaimer of express or
implied warranties in certain transactions, therefore, this statement may not apply to
you.

This information could include technical inaccuracies or typographical errors.

Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. IBM may make improvements and/or
changes in the product(s) and/or the program(s) described in this publication at any
time without notice.

Any references in this information to non-IBM websites are provided for

convenience only and do not in any manner serve as an endorsement of those
websites. The materials at those websites are not part of the materials for this IBM
product, and use of those websites is at your own risk.

IBM may use or distribute any of the information you supply in any way it believes
appropriate without incurring any obligation to you.

Trademarks
IBM, the IBM logo, and [Link] are trademarks of International Business Machines
Corp., registered in many jurisdictions worldwide. Other product and service names
might be trademarks of IBM or other companies. A current list of IBM trademarks is
available on the web at “Copyright and trademark information” at
[Link]

Adobe and PostScript are either registered trademarks or trademarks of Adobe

Systems Incorporated in the United States and/or other countries.

© Copyright IBM Corp. 2011 307

 Cell Broadband Engine is a trademark of Sony Computer Entertainment, Inc., in the
United States, other countries, or both and is used under license therefrom.

Intel, Intel Xeon, Itanium, and Pentium are trademarks or registered trademarks of
Intel Corporation or its subsidiaries in the United States and other countries.

Java and all Java-based trademarks and logos are trademarks or registered
trademarks of Oracle and/or its affiliates.

Linux is a registered trademark of Linus Torvalds in the United States, other

countries, or both.

Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in

the United States, other countries, or both.

UNIX is a registered trademark of The Open Group in the United States and other
countries.

Important notes
Processor speed indicates the internal clock speed of the microprocessor; other
factors also affect application performance.

CD or DVD drive speed is the variable read rate. Actual speeds vary and are often
less than the possible maximum.

When referring to processor storage, real and virtual storage, or channel volume,
KB stands for 1024 bytes, MB stands for 1,048,576 bytes, and GB stands for
1,073,741,824 bytes.

When referring to hard disk drive capacity or communications volume, MB stands

for 1,000,000 bytes, and GB stands for 1,000,000,000 bytes. Total user-accessible
capacity can vary depending on operating environments.

Maximum internal hard disk drive capacities assume the replacement of any
standard hard disk drives and population of all hard disk drive bays with the largest
currently supported drives that are available from IBM.

Maximum memory might require replacement of the standard memory with an

optional memory module.

IBM makes no representation or warranties regarding non-IBM products and

services that are ServerProven®, including but not limited to the implied warranties
of merchantability and fitness for a particular purpose. These products are offered
and warranted solely by third parties.

IBM makes no representations or warranties with respect to non-IBM products.

Support (if any) for the non-IBM products is provided by the third party, not IBM.

Some software might differ from its retail version (if available) and might not include
user manuals or all program functionality.

308 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Particulate contamination
Attention: Airborne particulates (including metal flakes or particles) and reactive
gases acting alone or in combination with other environmental factors such as
humidity or temperature might pose a risk to the server that is described in this
document. Risks that are posed by the presence of excessive particulate levels or
concentrations of harmful gases include damage that might cause the server to
malfunction or cease functioning altogether. This specification sets forth limits for
particulates and gases that are intended to avoid such damage. The limits must not
be viewed or used as definitive limits, because numerous other factors, such as
temperature or moisture content of the air, can influence the impact of particulates
or environmental corrosives and gaseous contaminant transfer. In the absence of
specific limits that are set forth in this document, you must implement practices that
maintain particulate and gas levels that are consistent with the protection of human
health and safety. If IBM determines that the levels of particulates or gases in your
environment have caused damage to the server, IBM may condition provision of
repair or replacement of servers or parts on implementation of appropriate remedial
measures to mitigate such environmental contamination. Implementation of such
remedial measures is a customer responsibility.
Table 20. Limits for particulates and gases
Contaminant Limits
Particulate v The room air must be continuously filtered with 40% atmospheric dust
spot efficiency (MERV 9) according to ASHRAE Standard 52.21.
v Air that enters a data center must be filtered to 99.97% efficiency or
greater, using high-efficiency particulate air (HEPA) filters that meet
MIL-STD-282.
v The deliquescent relative humidity of the particulate contamination
must be more than 60%2.
v The room must be free of conductive contamination such as zinc
whiskers.
Gaseous v Copper: Class G1 as per ANSI/ISA 71.04-19853
v Silver: Corrosion rate of less than 300 Å in 30 days
1
ASHRAE 52.2-2008 - Method of Testing General Ventilation Air-Cleaning Devices for
Removal Efficiency by Particle Size. Atlanta: American Society of Heating, Refrigerating and
Air-Conditioning Engineers, Inc.
2
The deliquescent relative humidity of particulate contamination is the relative humidity at
which the dust absorbs enough water to become wet and promote ionic conduction.
3
ANSI/ISA-71.04-1985. Environmental conditions for process measurement and control
systems: Airborne contaminants. Instrument Society of America, Research Triangle Park,
North Carolina, U.S.A.

Documentation format
The publications for this product are in Adobe Portable Document Format (PDF)
and should be compliant with accessibility standards. If you experience difficulties
when you use the PDF files and want to request a web-based format or accessible
PDF document for a publication, direct your mail to the following address:
Information Development
IBM Corporation
205/A015
3039 E. Cornwallis Road
P.O. Box 12195
Research Triangle Park, North Carolina 27709-2195

Appendix B. Notices 309

 U.S.A.

In the request, be sure to include the publication part number and title.

When you send information to IBM, you grant IBM a nonexclusive right to use or
distribute the information in any way it believes appropriate without incurring any
obligation to you.

Telecommunication regulatory statement

This product is not intended to be connected directly or indirectly by any means
whatsoever to interfaces of public telecommunications networks, nor is it intended
to be used in a public services network.

Electronic emission notices

When you attach a monitor to the equipment, you must use the designated monitor
cable and any interference suppression devices that are supplied with the monitor.

Federal Communications Commission (FCC) statement

Note: This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause
harmful interference, in which case the user will be required to correct the
interference at his own expense.

Properly shielded and grounded cables and connectors must be used in order to
meet FCC emission limits. IBM is not responsible for any radio or television
interference caused by using other than recommended cables and connectors or by
unauthorized changes or modifications to this equipment. Unauthorized changes or
modifications could void the user's authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.

Industry Canada Class A emission compliance statement

This Class A digital apparatus complies with Canadian ICES-003.

Avis de conformité à la réglementation d'Industrie Canada

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du
Canada.

Australia and New Zealand Class A statement

Attention: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.

310 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
European Union EMC Directive conformance statement
This product is in conformity with the protection requirements of EU Council
Directive 2004/108/EC on the approximation of the laws of the Member States
relating to electromagnetic compatibility. IBM cannot accept responsibility for any
failure to satisfy the protection requirements resulting from a nonrecommended
modification of the product, including the fitting of non-IBM option cards.

Attention: This is an EN 55022 Class A product. In a domestic environment this

product may cause radio interference in which case the user may be required to
take adequate measures.

Responsible manufacturer:
International Business Machines Corp.
New Orchard Road
Armonk, New York 10504
914-499-1900

European Community contact:

IBM Technical Regulations, Department M456
IBM-Allee 1, 71137 Ehningen, Germany
Telephone: +49 7032 15-2937
E-mail: tjahn@[Link]

Germany Class A statement

Deutschsprachiger EU Hinweis:

Hinweis für Geräte der Klasse A EU-Richtlinie zur Elektromagnetischen

Verträglichkeit

Dieses Produkt entspricht den Schutzanforderungen der EU-Richtlinie 2004/108/EG

zur Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit
in den EU-Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse A ein.

Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu

installieren und zu betreiben. Des Weiteren dürfen auch nur von der IBM
empfohlene Kabel angeschlossen werden. IBM übernimmt keine Verantwortung für
die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der
IBM verändert bzw. wenn Erweiterungskomponenten von Fremdherstellern ohne
Empfehlung der IBM gesteckt/eingebaut werden.

EN 55022 Klasse A Geräte müssen mit folgendem Warnhinweis versehen werden:

“Warnung: Dieses ist eine Einrichtung der Klasse A. Diese Einrichtung kann im
Wohnbereich Funk-Störungen verursachen; in diesem Fall kann vom Betreiber
verlangt werden, angemessene Maßnahmen zu ergreifen und dafür aufzukommen.”

Deutschland: Einhaltung des Gesetzes über die

elektromagnetische Verträglichkeit von Geräten
Dieses Produkt entspricht dem “Gesetz über die elektromagnetische Verträglichkeit
von Geräten (EMVG)”. Dies ist die Umsetzung der EU-Richtlinie 2004/108/EG in
der Bundesrepublik Deutschland.

Appendix B. Notices 311

 Zulassungsbescheinigung laut dem Deutschen Gesetz über die
elektromagnetische Verträglichkeit von Geräten (EMVG) (bzw. der
EMC EG Richtlinie 2004/108/EG) für Geräte der Klasse A
Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das
EG-Konformitätszeichen - CE - zu führen.

Verantwortlich für die Einhaltung der EMV Vorschriften ist der Hersteller:
International Business Machines Corp.
New Orchard Road
Armonk, New York 10504
914-499-1900

Der verantwortliche Ansprechpartner des Herstellers in der EU ist:

IBM Deutschland
Technical Regulations, Department M456
IBM-Allee 1, 71137 Ehningen, Germany
Telephone: +49 7032 15-2937
E-mail: tjahn@[Link]

Generelle Informationen:

Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022

Klasse A.

Japan VCCI Class A statement

This is a Class A product based on the standard of the Voluntary Control Council for
Interference (VCCI). If this equipment is used in a domestic environment, radio
interference may occur, in which case the user may be required to take corrective
actions.

Japan Electronics and Information Technology Industries Association

(JEITA) statement

Japanese Electronics and Information Technology Industries Association (JEITA)

Confirmed Harmonics Guideline (products less than or equal to 20 A per phase)

Korea Communications Commission (KCC) statement

312 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
 This is electromagnetic wave compatibility equipment for business (Type A). Sellers
and users need to pay attention to it. This is for any areas other than home.

Russia Electromagnetic Interference (EMI) Class A statement

People's Republic of China Class A electronic emission statement

Taiwan Class A compliance statement

Appendix B. Notices 313

314 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Index
Numerics checkpoint codes 24
checkpoint codes display
4 Pac HDD option, installing 255
on the light path diagnostics panel display 121
4 Pac HDD option, removing 255
Class A electronic emission notice 310
code updates 1
components
A on the server 178
ABR, automatic boot failure recovery 172 configuration
ac good LED 131 ServerGuide Setup and Installation CD 281
ac power LED 13 Setup utility 281
ac power supply 231, 233 configuration programs
ac power supply LED errors 130 LSI Configuration Utility 283
accessible documentation 309 configuring
acoustical noise emissions 8 with ServerGuide 284
adapter configuring hardware 282
PCI Express bus 200 configuring your server 281
PCI-X bus 200 connector
remote battery Ethernet 13
installing 243 Ethernet systems-management 13
removing 242 power supply 12
replacing 200 serial 12
adapter, installation 201 USB 10, 12
administrator password 288 video
ASM event log 24, 25 front 10
assertion event, system-event log 24 rear 12
assistance, getting 305 connectors
attention notices 6 external 17
automatic boot failure recovery (ABR) 172 internal 16
internal cable routing 190
option, on system board 22
B rear 12
backplane assembly, hot-swap SAS/SATA consumable parts 182
removing 261 contamination, particulate and gaseous 7, 309
backplane, hot-swap SAS/SATA controllers
removing 259 Ethernet 295
baseboard management controller 15 controls and LEDs
battery, replacing 248 on the light path diagnostics panel 11
battery, system on the operator information panel 10
installing 248 cover
replacing 246 installing 195
bays 7 removing 195
before you install a legacy operating system 284 creating
bezel a RAID array 297
removing 250 CRUs, replacing
blue-screen capture feature adapter 200
overview 293 cover 195
boot failure, three consecutive 172 DIMMs 215
Boot Manager program 282, 291 DVD drive 210
Broadcom Gigabit Ethernet Utility program memory 215
enabling 295 system battery 246
button, presence detection 10 customer replaceable units (CRUs) 177

C D
cabling danger statements 6
internal routing 190 dc good LED 131
caution statements 6 dc power LED 13
checkout procedure 99 dc power supply LED errors 131

© Copyright IBM Corp. 2011 315

deassertion event, system-event log 24 error symptoms (continued)
diagnosing a problem 3 intermittent 105
diagnostic keyboard, non-USB 106
error codes 136 memory 107
on-board programs, starting 135 microprocessor 109
programs, overview 134 monitor 110
test log, viewing 136 mouse, non-USB 106
text message format 135 optional devices 112
tools, overview 23 pointing device, non-USB 106
dimension 8 power 113
DIMM installation sequence serial port 116
for memory mirroring 220, 221 ServerGuide 117
DIMMs software 118
order of installation for non-mirroring mode 218 USB port 119
removing 215 errors
display area ac power supply LEDs 130
on the light path diagnostics panel 121 dc power supply LEDs 131
display problems 110 format, diagnostic code 135
documentation Ethernet
updates 6 controller
documentation CD 5 troubleshooting 173
documentation format 309 link status LED 13
drive, DVD systems-management connector 13
installing 253 Ethernet activity
removing 252 LED 10, 13
DSA 1 Ethernet connector 13
DSA log 24, 25 Ethernet controller configuration 282
DVD event logs 1, 24
drive activity LED 9 event logs, methods for viewing 25
eject button 9 event lot, POST 24
DVD drive event lot, system 24
installing 211, 253 expansion bays 7
problems 101
removing 252
replacing 210 F
DVD drive, installing 211 fan
Dynamic System Analysis 1 replacing 235
FCC Class A notice 310
features 7
E ServerGuide 284
electrical input 8 field replaceable units (FRUs) 177
electronic emission Class A notice 310 firmware, server
embedded hypervisor starting the backup 291
using 294 firmware, server, recovering 170
enclosure management heartbeat firmware, server, updating 270
LED 134 firmware, updating 281
environment 7 formatting
error codes 24 a hard disk drive 297
error codes and messages
diagnostic 136
IMM 40 G
messages, diagnostic 134 gaseous contamination 7, 309
POST 27 getting help 305
error logs grease, thermal 273
clearing 26
viewing 24
error symptoms H
DVD drive 101 hard disk drive
general 102 formatting 297
hard disk drive 102 hot-swap SATA 205
hypervisor flash device 104 problems 102

316 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
hard disk drive (continued) installing (continued)
SAS 205 battery,system 248
SCSI cover 195
See SAS DVD drive 211
simple-swap SATA 207 hot-swap ac power supply 233
hard disk drive (SATA), installing (simple-swap hypervisor flash device 230
2.5-inch) 209 memory DIMMs 216
hard disk drive activity LED 9 operator-information panel 264
hard disk drive status LED 9 optional hot-swap hard disk drive cage 255
hard disk drive, installing (hot-swap 2.5-inch) 206 optional optical drive bay 251
hard drive activity SAS/SATA 4 Pac HDD option 255
LED 10 ServeRAID adapter advanced feature key 228
hardware service and support 306 the DVD cable 253
hardware, configuring 282 the heat sink 273
heat output 7 the heat sink retention module 275
heat sink the hot-swap SAS/SATA backplane 260
installing 269 the PCI riser card bracket 258
heat sink retention module the safety cover 266
installing 275 the simple-swap SATA backplate assembly 262
removing 274 the system board 277
help, getting 305 the virtual media key 238
hot-swap integrated functions 8
fans, replacing 235 integrated management module
hot-swap ac power supply 231, 233 error messages 40
installing 233 event log 24, 25
removing 231 LED 134
hot-swap disk drive, installing 2.5-inch 206 using 291
hot-swap drive Integrated Management Module programs 282
SAS/SATA IDs 207 intermittent problems 105
hot-swap SAS/SATA backplane internal cable routing 190
installing 260 internal connectors 16
replacing 259 IP address
humidity 7 obtaining for the IMM 293
hypervisor flash device IPMI event log 24, 25
installing 230 IPMItool 25
problems 104

J
I jumper
IBM Advanced Settings Utility program UEFI boot recovery 170
overview 297 jumpers and switches
IBM Support Line 306 on the system board 18
IBM Systems Director
updating 298
IDs for SAS/SATA hot-swap drives 207 K
IDs for SATA simple-swap drives 209 key, virtual media
IMM 282, 291 installing 238
error messages 40 keyboard problems 106
IMM heartbeat
LED 134
important notices 6 L
IN OK LED 133 LED
IN OK power LED 13 ac power 13
installation guidelines 187 dc power 13
installing DVD drive activity 9
2.5-inch hot-swap hard disk drive 206 Ethernet activity 10
2.5-inch simple-swap SATA hard disk drive 209 Ethernet-link status 13
a heat sink 269 for Ethernet activity 13
a hot-swap fan 235 hard disk drive activity 9
a microprocessor 269 hard disk drive status 9
a RAID adapter remote battery 243 hard drive activity 10

Index 317
LED (continued) messages
IN OK power 13 diagnostic 134
integrated management module 134 messages, error
location 9 POST 27
OUT OK power 13 methods, for viewing event logs 25
power supply error microprocessor
rear 14 installing 269
power-on 10 problems 109
rear 14 specifications 7
system information 10 mirroring mode 219
system locator 10 model and serial number
system-error 10 location 174
rear 14 monitor problems 110
system-locator
rear 14
LED errors N
ac power supply 130 NMI button
dc power supply 131 on the light path diagnostics panel 12, 121
LED, NOS installation
enclosure management heartbeat 134 with ServerGuide 285
IMM heartbeat 134 without ServerGuide 285
LEDs, system pulse 134 notes 6
legacy operating system notes, important 308
requirement 284 notices 307
License Agreement for Machine Code 5 electronic emission 310
Licenses and Attributions Documents 5 FCC, Class A 310
light panel diagnostics panel notices and statements 6
location 9
light path diagnostics 1, 119
LEDs 122 O
panel 120 obtaining
light path diagnostics LEDs 122 the IP address for IMM 293
light path diagnostics panel online publications 170
checkpoint code display 121 online service request 3
controls and LEDs 11 online-spare mode 220
NMI button 12, 121 operating-system event log 24, 25
light path diagnostics panel display operator information panel
checkpoint codes 121 controls and LEDs 10
Linux license agreement 5 removing 263, 264
LSI Configuration Utility program operator information panel release latch 9
starting 296 optional device problems 112
using 295 optional hot-swap hard disk drive cage
installing 255
removing 255
M optional optical drive
memory specifications 7
installing 216 optional optical drive bay
removing 215 installing 251
specifications 7 removing 251
two-DIMM-per-channel (2DPC) 217 OUT OK LED 133
memory installation sequence OUT OK power LED 13
for non-mirroring mode 218
memory mirroring
description 219 P
DIMM population sequence 220, 221 particulate contamination 7, 309
memory online-spare parts listing 177, 179
description 220 parts, consumable 182
memory problems 107 password 289
menu choices administrator 289
for the Setup utility 286 power-on 289

318 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
password, power-on
switch on system board 289
R
rack installation instructions 5
PCI
rack release latches 9
riser card bracket 258
RAID
riser-card assembly 256, 257
riser-card assembly 203, 204
slot 1 12
RAID array
slot 2 12
creating 297
PCI expansion slots 7
RAID controller
PCI riser card bracket
removing 222, 223
installing 258
rear view 12
PCI riser slots
recovering the server firmware 170
installation configurations 201
redundant array of independent disks (RAID)
supported configurations 201
adapter 207
POST
remind button 12, 121
error codes 27
remote battery, RAID adapter
error log 24
installing 243
POST error codes and event log 24
removing 242
POST event log 24
remote presence feature
power
using 292
power-control button 10
Remote presence support 282
power-on LED 14
removing
server 14
a hot-swap fan 235
specifications 8
a RAID adapter remote battery 242
supply 7
adapter 200
power cords 184
battery, system 246
power problems 113, 172
connector 238
power supply
DIMM 215
ac 231, 233
DVD drive 210
installing 233
hot-swap ac power supply 231
removing 231
hypervisor 229
power-on
optional hot-swap hard disk drive cage 255
LED
optional optical drive bay 251
rear 14
PCI riser card bracket 258
power-on LED 10
RAID controller 222, 223
power-on password 288
SAS/SATA 4 Pac HDD option 255
presence detection button 10
SAS/SATA controller 222, 223
problem diagnosis 3
ServeRAID adapter advanced feature key 226
problem isolation tables 101
the bezel 250
problems
the DVD cable 252
DVD drive 101
the heat sink retention module 274
Ethernet controller 173
the hot-swap SAS/SATA backplane 259
hard disk drive 102
the safety cover 265
hypervisor flash device 104
the simple-swap SATA backplate assembly 261
IMM 40
removing/replacing
intermittent 105
operator information panel 263, 264
memory 107
the system board 275
microprocessor 109
replacement parts 177
monitor 110
replacing
mouse 106
battery, system 246, 248
optional devices 112
DVD drive 210
pointing device 106
the SAS/SATA backplane 259
power 113, 172
the SATA backplate assembly 261
serial port 116
reset button 12, 121
software 118
RETAIN tips 3
undetermined 173
retention module, heat sink
USB port 119
installing 275
video 110, 119
removing 274
public services network, use in 310
riser card
public telecommunications network, connection to 310
connector location 16
publications 5
riser-card assembly
location 200

Index 319
S starting
the LSI Configuration Utility program 296
safety cover
the server firmware 291
installing 266
the Setup utility 285
removing 265
statements and notices 6
SAS/SATA
support, website 305
IDs for hot-swap drives 207
SW3 switch block description 19
SAS/SATA 4 Pac HDD option, installing 255
SW4 switch block description 19
SAS/SATA 4 Pac HDD option, removing 255
switch block, system board 19
SAS/SATA controller
switches and jumpers
hypervisor 229
on the system board 18
removing 222, 223
system
SATA
error LED front 10
IDs for simple-swap drives 209
locator LED front 10
serial and model number
system-error LED
location 174
rear 14
serial connector 12
System
serial port problems 116
information LED 10
Server
system board
power features 14
installing 277
server components 178
internal connectors 16
server firmware
power-on password switch 289
updating 270
removing 275
server firmware, recovering 170
switches and jumpers 18
server replaceable units 177
system event logs 24
server, backup firmware
system pulse LEDs 134
starting 291
system-event log 24
ServeRAID adapter
system-event log, assertion event 24
removing 222, 223
system-event log, deassertion event 24
ServeRAID adapter advanced feature key
system-locator
hypervisor 226
LED
installing 228
rear 14
ServerGuide
systems-management
features 284
Ethernet connector 13
NOS installation 285
setup 284
Setup and Installation CD 281
using 283
T
service request, online 3 telephone numbers 306
Setup utility 281, 282, 285 temperature 7
menu choices 286 test log, viewing 136
starting 285 thermal grease 273
using 285 three boot failure 172
shutdown 15 TOE 8
simple-swap drive tools, diagnostic 23
SATA IDs 209 ToolsCenter for System x and BladeCenter 5
simple-swap front view trademarks 307
LED location 9 troubleshooting 3
simple-swap SATA backplate assembly turning off the server 15
installing 262 baseboard management controller 15
replacing 261 turning on the server 14
simple-swap SATA disk drive (2.5-inch), installing 209 two-DIMM-per-channel (2DPC)
simple-swap, SATA hard disk drive requirements 217
removing 207
size 8
slots U
PCI expansion 7 UEFI
software problems 118 boot recovery jumper 170
software service and support 306 undetermined problems 173
specifications 7 undocumented problems 3
standby mode 14 United States electronic emission Class A notice 310
United States FCC Class A notice 310

320 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Universal Serial Bus (USB) problems 119
UpdateXpress 2, 281
updating
IBM Systems Director 298
server firmware 270
Systems Director, IBM 298
updating firmware 281
USB
connector 10, 12
using
embedded hypervisor 294
IMM 291
the integrated management module 291
the LSI Configuration Utility program 295
the remote presence feature 292
the Setup utility 285
utility
Setup 285
Utility program
IBM Advanced Settings 297
utility, Setup 282

V
video connector
front 10
rear 12
video controller, integrated
specifications 7
video problems 110
viewing event logs 25
virtual media key
installing 238
VMware Hypervisor support 282

W
Wake on LAN feature 14
warranty 5
Web site
UEFI flash diskette 170
website
publication ordering 305
support 305
support line, telephone numbers 306
weight 8

Index 321
322 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide



Part Number: 00D3102

Printed in USA

(1P) P/N: 00D3102