has its own business and IT system shared customer base branch = cars (car groups) = manager &
booking clerks Cars = = = = = = = = car group* car model* car code* mileage counter service counter date of purchase must be well prepared checked for roadworthiness
maintenance = maintenance every 3 months or 10,000 mileage = needing repairs = not for rental purchase/sale = on authorized list (purchase) = reach one year or 40,000 km (sale) Ownership = drop-off branch = receiving branch (transfer) = more/less than 10% of quota **group = box type, simple car **model = precise eg. Honda, Toyota USE CASES 1. Rentals =advance reservation -allocation for next working day -physically present -same group different model if desired model is unavailable -no model same group if not available -end date must be before any schedule booking for maintenance/transfer -remaining cars or 10% of group quota is for walk-in the next day -no sufficient cars, free upgrade for 1 group higher -time for preparing car for next rental* -EXTREME CASE: rented from competitor =walk-in -if car is available -end date must be before any schedule booking for maintenance/transfer -if more car in group/model, default is lowest mileage -end of day cars are assigned to reservations for the following day -can transfer from branches if not available -if no particular model, default is group A (lowest cost) -if more car in group/model, default is lowest mileage -reservations only up to capacity -can blacklist customer, refuse rental -per customer many reservation but one at a time -car must meet local legal requirements for mechanical conditions and emissions
=no show (90mins) car released for walk-in unless guaranteed =no show (end of day) if guaranteed, one day rental charge car released next day for rent 2. Returns -can be returned to different branch (becoming owner of car) -renting branch assured return to (other) branch -collect VAT -paid by cash or card -if not agreed drop-off branch, penalty fee -check for wear (break, lights, etc) -notify for pending damage charge -early return: rental calculated at period rental -late return: hourly charge* up to six hours, after 6, a whole day charged -extension: by phone should be granted unless for maintenance -not returned: end of day no extension, customer must be notified -not returned: after 3 days no extension, police must be notified 3. Servicing -has service depots -book for maintenance -one booking per day -service = several days -car must meet local legal requirements for mechanical conditions and emissions -maintenance every 3 months or 10,000 mileage -shortage of cars, may delay by 10% of time or distance interval -needing repairs = not for rental Customers Driver -many reservation but one at a time -kept in record (info, rent info, bad experiences) << use to approve rental -may be blacklisted (criteria for blacklisting*) -valid drivers license at least one year -insured to level required -over 25 y/o -more than one driver additional driver authorization form -GUARANTEE CREDIT CARD (????) -not too tall, short or fat -notified if there are pending damage charge Incentive -made 4 rentals -each paid rental earn points* -free rental points* -free rental : only basic rental : made at least 14 days before pick-up -unused points expire after 3 years -priority for free upgrades*
