COVER LETTER
Date: 20/10/2023
Dear Participant
RE: ACADEMIC RESEARCH QUESTIONNAIRE AND INTERVIEW GUIDE
My name is Enock Mumba, I am a student at Midlands State University studying towards a
Bachelor of Commerce Business Management Honours Degree. I am carrying out a study on the
topic entitled “Impact of employee training on performance of SMEs: A case of SMEs in
Mbare Industrial Site” in fulfillment of the degree program. The attached questionnaire is an
important survey designed to collect data regarding the topic. The findings of this research are
anticipated to provide insights to the relationship between employee training and SME
perrfomance. Your taking part in the study is voluntary, the data you provide will be kept
confidential and you are allowed to withdraw at any time if you so wish. There will be no
payment offered for taking part in the study. I would very much appreciate if you answer all the
questions in the questionnaires/interviews.
Yours Faithfully
Enock Mumba
1
Informed Consent
Do you wish to participate in this study?
Yes, I am consenting to participate
No, I am NOT consenting to participate
QUESTIONNAIRE
SECTION A: DEMOGRAPHIC CHARACTERISTICS
(Please tick the applicable) Your answers are completely anonymous and cannot be linked in any ways that
can identify you
1. What is your Sex?
Male Female
2. What is your age?
18-30 Years
31-40 Years
41-50 Years
50+ Years
3. Highest level of education attained?
Professional
qualification
Certificate
Diploma
Degree
Masters
2
Other/
specify……………………………………………………………………………………………
4. What is your department in the company?
Finance & Administration
Production
Sales & Marketing
Other
5. How has been your period of service in the company
Less than 2 Years
2-5 Years
6-10 Years
10+ Years
Below is a list of questions relating to the impact of employee training on the performance of
SMEs at Mbare Industrial Site. Please state your answers based on options given below by
ticking (√) in the spaces provided for each question.
Below is the guiding key:
1. STRONGLY DISAGREE 2. DISAGREE 3. NEUTRAL 4. AGREE 5. STRONGLY DAGREE
SD D N A SA
1 2 3 4 5
EMPLOYEE REWARDS & INCREASE IN
SALES REVENUE
Staff who are well paid help in pushing sales
1.
Employee rewarding schemes are meant to encourage
2.
competition at the workplace
Efficiency is guaranteed if employees are well paid
3.
Staff is involved I coming up with rewarding schemes
4.
and consulted when setting salaries
Increase in sales revenue is as a result of hardword and
5.
3
organizational culture
1 2 3 4 5
EMPLOYEE MOTIVATION & INNOVATIVENESS
7. Employees are allowed to bring or introduce new ideas at
the workplace.
8. It is the responsibility of the organization to motivate
staff and promote innovativeness.
9. Employees are consulted before important decisions that
affect them are made.
10. Employees who are motivated have a self drive to be
creative and introduce new range of products.
11.
1 2 3 4 5
JOB SATISFACTION AND INCREASE IN
PRODUCTIVITY
12. Employees with job experience are responsible for
contributing towards increase in productivity.
13. Long serving staff members play a crucial role in the
increase in productivity
14. Long serving staff members are responsible for
sabotaging new staff members and this affect
productivity
15. Staff members who enjoy their work are those who were
already trained before joining the company
16.
1 2 3 4 5
METHODS OF TRAINING & CUSTOMER
RETENTIONS
17. Employees who have been trained know how to deal
with all level of customers
18. Safety at the workplace is as a result of both on the job
and off the job training.
19. Training of employees is seen as a waste of resources.
20. Experienced staff memebrs are not the best candidates
for o the job training
4
21 Newly recruited staff should receive of the job training
only.
END OF QUESTIONNAIRE
Thank you for your time and cooperation
INTERVIEW GUIDE
SECTION A: DEMOGRAPHIC CHARACTERISTICS
1. What is your gender?
_____________________________________________________________________
2. What is your age?
______________________________________________________________________
3. What is your highest level of education attained?
________________________________________________________________________
4. What is your position /role in the company?
________________________________________________________________________
5. How has been your period of service in the company?
________________________________________________________________________
SECTION B: RESEARCH QUESTIONS
5. What is your understanding of employee training?
6. In your view, does employee training has an effect in the performance of SMEs?
5
7. If your answer is yes to the above question, how are the two related?
8. To what extent does motivation of staff influence their performance at the workplace?
9. To what extent does employee rewards influence the general performance of SMEs?
10. To what extent does job satisfaction affect the level of productivity by employees in the
small to medium enterprise – in your organization?
11. How does the method of training either on the job or off the job influence perfomance of
SMEs?
12. Are there any other issues you may wish to share with the researcher with regards to the
impact of employee training on the performance of SMEs at Mbare Industrial Site?
