SECTION II: READING (75 minutes) (40pts)

In the Reading test, you will read a variety of texts and answer several different types of
reading comprehension questions. The entire Reading test lasts 75 minutes, and there are
four parts. The directions are given for each part. Try to answer as many questions as
possible in the time allowed. You must mark your answer on the separate answer sheet.
Do not write your answers in the test book.
PART 5
Directions: A word or phrase is missing in each of the sentences below. Four answer
choices are given below each sentence. Select the best answer to complete the sentence.
Then mark the letter (A), (B), (C), or (D) on your answer.

101. __________ the computer seemed 105. The cook insisted that he ______
like a good investment, they the soup to make sure that it was
decided against it. spicy enough.
(A) Because (A) tasting
(B) Although x (B) to tasting
(C) However (C) tastes
(D) But (D) taste
102. He should have no problem 106. The exchange rate would have
making his connecting flight as been better if they _______ to a
long as there _______ long lines at reputable bank.
customs. (A) had gone
(A) aren’t (B) went
(B) will be (C) have gone
(C) won’t be (D) are going
(D) haven’t
103. When employees claim that they 107. When the transaction _______, the
_______, it’s usually because they seller was astonished since he had
don’t know that we keep a felt that the buyer was satisfied.
timesheet. (A) fell through
(A) never been late (B) got off
(B) have never been late (C) turned in
(C) have been late never (D) gave up
(D) have been never late
104. If everyone submits the assigned 108. The accountant had her daughter
parts of the proposal by five _______ past records to keep her
o’clock, the final proposal busy while school was out.
_______ the day after tomorrow. (A) to file
(A) is going to prepare (B) is filing
(B) is prepared (C) file
(C) is preparing (D) filed
(D) will be prepared

1
109. I think everyone on the staff will 115. With its recent return ______
benefit ________ the change of economic health, the railroad
management. industry is growing slowly.
(A) from (A) from
(B) onto (B) to
(C) at (C) for
(D) to (D) at
110. The buses are crowded and dirty; 116. First, determine which software
_______, they are never on time. program will solve your problems;
(A) for example _______, buy a compatible
(B) instead computer.
(C) in addition (A) besides
(D) nevertheless (B) next
111. The information we publish comes (C) on the other hand
directly______our correspondents (D) therefore
worldwide. 117. Despite the recent reports of
(A) by increases in profits at the Boston
(B) with franchise, the corporation wanted
(C) from it _______.
(D) at (A) to liquidate
112. Her extensive resume and her (B) will liquidate
glowing reference letters prove (C) liquidate
that she is a competent _______ in (D) liquidated
her field. 118. Consult a tax professional if you
(A) profession ______ you are entitled to this
(B) professorial deduction.
(C) professional (A) thought
(D) profess (B) think
113. The incentives to buy an (C) had thought
apartment in the new development (D) had been thinking
were highlighted in the 119. Until recently, the colors of high-
promotional video, ______ tech products _______ metallic
afterwards no one showed any gray on black.
interest in purchasing one. (A) is
(A) but (B) will be
(B) and (C) have been
(C) so (D) was being
(D) as well as 120. Since its enception, the purpose of
114. My attitude and outlook on life our organization _______ to
have definitely improved _______ encourage civic responsibility.
I started a job I like. (A) always is
(A) while (B) always
(B) if (C) has always been
(C) when (D) can always
(D) since

2
121. The restaurant ______ overlooks 128. Ms. Jackson is the head of our
the river is very popular. department of research and
(A) it ______.
(B) that (A) developed
(C) where (B) developing
(D) who (C) development
122. Please take extra soap and towels (D) develops
______ Room 312. 129. Both the TV ads ______ the
(A) at newspaper ads will be withdrawn.
(B) of (A) and
(C) to (B) also
(D) in (C) but also
123. The waitress suggested that she (D) nor
______ the spicy chicken. 130. A company cannot survive if
(A) order losses are always _______ profits.
(B) orders (A) great as
(C) ordered (B) greater than
(D) ordering (C) great than
124. The ______ argument caused (D) the greatest
everyone to vote in favor of the 131. A subsidiary has entered ______ a
proposal. partnership arrangement with
(A) convinced another company.
(B) convince (A) in
(C) convincing (B) to
(D) to convince (C) into
125. Although it seems unlikely, (D) for
______ sometimes influences 132. If his itinerary hasn’t changed,
business decisions. which it frequently does, the
(A) politicians president’s flight arrives _______
(B) politics Rome in two hours.
(C) political (A) at
(D) politicize (B) to
126. This long letter will require three (C) for
_______. (D) in
(A) sheet of paper 133. To ensure the health of our
(B) papers employees and customers, the air-
(C) sheets of paper conditioning units need to be
(D) sheet of papers serviced ______.
127. The hotel tries to have fresh (A) biannually
flowers ______ the lobby. (B) rarely
(A) out (C) scarcely
(B) of (D) seldom.
(C) to
(D) in

3
134. She is ambitious and wants to
_______ more responsibilities;
however, I think she has enough 138. The reservation clerk had him
work to do as it is. _____ his name twice.
(A) take in (A) spell
(B) take on (B) to spell
(C) get to (C) spells
(D) get up (D) spelled
135. The bids for _______ the new 139. If we _______ her foresight, our
building have been received by the growth would have been more
board of directors. difficult.
(A) putting off (A) has
(B) putting on (B) did not have
(C) putting up (C) had
(D) putting to (D) had not had
136. Last year we made unprecedented 140. The research director had the
progress in our research, ______ department _____ a thorough job
our funds had been cut by nearly in polling potential customers.
half. (A) done
(A) still (B) do
(B) although (C) doing
(C) consequently (D) did
(D) additionally
137. There have been no grievances
______ problems reported in the
last six months.
(A) and
(B) also
(C) but
(D) or

4
 PART 6
Directions: Read the texts that follow. A word or phrase is missing in some of the
sentences. Below each of the sentences, four answer choices are given. Select the most
appropriate answer to complete the text. Then mark the letter (A), (B), (C) or (D) on
your answer sheet.

Questions 141-143 refer to the following e-mail message.

To: Alberto
From: Micheal
Re: Great idea!
Alberto,
Thank you for your suggestion about _______ our unused computer equipment. I just
141. (A) recycle
(B) recycling
(C) will recycle
(D) to recycle
looked into the program you recommended in the Theresa school district. After speaking
with the principals of three different schools. I am confident that we have plenty of
equipment that may be useful to students. Like you said, many of our computers are still
in good working order even though they no longer fulfill our needs. In exchange for our
computers, two of the schools have offered to _______ our company in their yearbook.
142. (A) advertise
(B) advertising
(C) will advertise
(D) advertised
To thank you for taking this iniciative, I have nominated you for Employee of the Month.
There are no other _____ at this time, so you have a good chance at winning.
143. (A) prizes
(B) awards
(C) contests
(D) candidates
This month’s prize is a weekend for two at a ski resort in Hokkaido.
Good luck!
Micheal

5
Questions 144-146 refers to the following letter.
MB Phones
210 Green street
Oxford 1024
ENGLAND
April 15, 2015

Adam Smith
83 Black street
Cambridge 2002
ENGLAND

Dear Mr. Smith,

Due ____ insufficient funds in your checking account, AB Bank returned your cheque
144. (A) on
(B) to
(C) from
(D) of
in the amount of £152.14, dated April 8, to MB Phones. Yesterday we contacted MB
Bank to find out if the balance in your account had changed. The bank manager
confirmed that there is still not enough money in your account to _______ cheque #312.
145. (A) pay
(B) get
(C) cover
(D) do
Line 07 of our cellular phone contrct states that MB Phones charges its customers £20
for all dishonored cheques. We will add this amount to your next bill along with the
overdue _____.
146. (A) equipment
(B) credit
(C) contract
(D) balance
Please contact us by phone to discuss this matter further. In the event of a bank error,
MB Phones will return this money to you in the form of a credit.
Thank you,

Ashley Harries,
Accountant

6
Questions 147-149 refers to the following memo.
MEMORANDUM

TO: Security staff

FROM: Head office
SUBJECT: New cameras and codes
DATE: March 19, 20__

The new cameras that we have been talking about for months have finally arrived. This
weekend, two technicians will be working around the clock to _______ the old ones and
147. (A) removing
(B) removal
(C) remove
(D) removed
to install the new ones before Monday. There is a chance that the new cameras will not
be fully functioning _______ the time the offices open on Monday.
148. (A) by
(B) in
(C) at
(D) on
The new codes for the cameras are available by logging onto the company website and
entering your security password. All security guards will need to learn how to reactivate
the cameras after a power ______. The camera company will be coming to lead an
149. (A) failure
(B) circuit
(C) outlet
(D) cord
orientation next week. The date and time are still to be announced. All security guards
must attend this paid meeting! No excuses, please.

7
Questions 150-152 refers to the following article.

The Interstate Railroad has announced the inauguration of its new business class service.
This is an effort to attract travelers who would normally take a plane for middle distance
business trips. Business class travelers on Interstate will ride in luxury in special cars
that have _____ seats than economy class cars. Each seat will be equipped with electrical
150. (A) comfortable
(B) more comfortable
(C) most comfortable
(D) the most comfortable
outlets for laptop computers. Coffee, tea, and bottled water _____ free of charge. In
151. (A) provided
(B) provide
(C) will be provided
(D) will provide
addition to the comfort and services of its business class cars, Interstate is advertising
the ease of train travel, pointing ______ that train stations are usually conveniently
152. (A) by
(B) in
(C) at
(D) out
situated in downtown areas, while airports are not. Interstate plans to launch a large
advertising campaign next month throughout the eastern region. Television and radio
commercials as well as billboard ads are as part of the campaign.

8
 PART 7
Directions: In this part you will read a selection of texts, such as magazine and
newspaper articles, letters, and advertisements. Each text is followed by several
questions. Select the best answer for each question and mark the letter (A), (B), (C), or
(D) on your answer sheet.

Questions 153-156 refers to the following advertisement

DOWNTOWN DELUXE
The recently completed Menlo Industrial Park is open for inspection. Prospective tenants
may make appointments to discuss their space requirements with our sales
representatives. The Park can accommodate corporations with hundreds of employees
as easily as it can operate with only two employees. All services and security are state
of the art. Each rental unit comes with a complete shower room and private gymnasium.
Employee health means corporate health.

153. What is this advertisement for?

(A) A luxury apartment
(B) A boutique
(C) A restaurant
(D) Office space
154. What is the number of employees of a corporation can the Park accommodate?
(A) None
(B) Two
(C) A hundred
(D) Hundreds
155. How are the facilities generally described?
(A) Artistic
(B) Easy to operate
(C) Very up-to-date
(D) Reasonable
156. What does each unit include?
(A) Many long tables
(B) Wood on the walls
(C) A shower
(D) Modern lightning

9
Questions 157-160 refers to the following bulletin.

Maintaining the balance between services and tax rates, as well as encouraging
economic growth while providing for community needs, is an ongoing challenge and
one of our most important tasks. Our challenge is to provide cost-effective services
without sacrificing assistance to our citizens in need. We must encourage economic
development without sacrificing our neighborhoods. We must foster business
development that will provide jobs for our citizens right here in our own community
without harming the quality of life that makes this city such a great place to live and
raise our families.
It is citizen participation more than anything else that makes this community special.
Without the interest, support, and involvement of neighbors like you, our community
would not be such a wonderful place to live, work, and go to school. We always welcome
your ideas and are happy to discuss with you any thoughts or concerns you may have
about the many changes that are taking place in our community today. Please don’t
hesitate to contact us by phone or e-mail and let us know what is on your mind. We
appreciate your contributions and look forward to continuing to serve the community’s
interest.

157. Who would probably NOT write this notice?

(A) A community business person
(B) A potential local investor
(C) A member of a citizens group
(D) A local politician
158. What is their challenge?
(A) encourage economic development
(B) foster business development
(C) provide cost-effective services
(D) all are correct.
159. How can citizens contact them?
(A) phone
(B) e-mail
(C) either phone or e-mail
(D) both phone and e-mail
160. What is the tone of this bulletin?
(A) Discouraging
(B) Aggressive
(C) Matter-of-fact
(D) Encouraging

10
Questions 161-165 refers to the following table.

REASONS FOR NO FRANCHISES AT PRESENT IN FOREIGN COUNTRIES

RESPONDENTS
REASON NUMBER PERCENT
1. Government or legal restrictions 14 32.6
2. Insufficient foreign demand for products 8 18.8
3. Lack of market information 16 37.2
4. Trademark and/or copyright obstacles 2 4.7
5. Products not adapted to foreign consumers 3 7.0
6. Excessive geographic distance 20 46.5
7. Other 13
Total respondents 43*
Survey was conducted among small and mid-sized business owners, all members of
the National Business Association. Participation in this survey was completely
voluntary. All answers were provided during personal, one-on-one interviews.
* Multiple answers given by some.
161. What type of firm did the respondents to this survey represent?
(A) Those that were established in only one country
(B) Those that had several franchises abroad
(C) Those that refused to over expand abroad
(D) Those that were presently expanding in other countries
162. What reason is stated most often?
(A) Lack of proximity
(B) Not enough research
(C) Laws forbidding products
(D) Too much trouble
163. How many interviewees mention the reason: “lack of market information”?
(A) 14
(B) 16
(C) 20
(D) 13
164. Who are the interviewees?
(A) small-sized business owners
(B) members of National Business Association
(C) mid-sized business owners
(D) all are correct.
165. How many participants responded to the survey?
(A) 20
(B) 40
(C) 43
(D) 76
11
Questions 166-169 refers to the following e-mail message.
From: Susan Ireland
To: Renee Powers, Human Resources Manager
Subject: Evaluation of Franklin Group ‘Meetings’ Seminar
-------------------------------------------------------------------------------------------------------
Renee,
As you know, I attended the Franklin Group ‘Meetings’ Seminar last week. It was well
worth the time spent, and I believe it should be made available to all supervisory
employees.
The complete title is “Improving the Effectiveness of Business Meetings”. There are two
formats available: a public seminar or a kit for in-house presentations. The cost for
attending the seminar is $35 per person. The kit costs $500 and has enough material to
train 50 employees.
Obviously, purchasing the kit is more cost-effective, and after attending the seminar, I
feel that I am sufficiently prepared to run an in-house workshop. Therefore, I would
recommend purchasing the Franklin Group Meetings kit to help our managers and
supervisors hold more efficient meetings. I brought back some literature from the
seminar that I will send to your office today.
If you like this idea, please contact me so that we can discuss possible dates for the
workshop.
Thanks.
Susan
166. What amount did Ms. Ireland pay to attend the seminar?
(A) $10
(B) $35
(C) $70
(D) Nothing
167. What does the writer of the e-mail message recommend?
(A) That all employees attend the seminar
(B) That the human resources manager attend the seminar
(C) That the company buy the kit
(D) That managers and supervisors hold more efficient meetings
168. How will other employees probably be trained?
(A) At the public seminar
(B) In-house
(C) By reading books
(D) By selecting a format
169. Who is this e-mail sent to?
(A) Susan Ireland
(B) Renee Powers
(C) Human resources officer
(D) Seminar attendants

12
Questions 170-172 refers to the following letter.

408 Republic Avenue

Nogales, Mexico

January 21, 20__

Clothes by Mail Catalog
10 Lake street
Springfield, Wisconsin 67032

To Whom It May Concern;

I am returning a pair of pants, item number 7042, because they did not fit. I would like
my credit card, which was used for the original purchase, to be credited with the
amount of the sale. I have enclosed the sales slip and credit receipt.

Thank you for your attention.

Yours faithfully,

Maria Gomez

170. What is the aim of this letter?

(A) returning pants and asking for nothing
(B) returning pants and asking for a refund
(C) changing pants
(D) buying pants
171. How was the original purchase made?
(A) By credit card
(B) By cheque
(C) In cash
(D) As a gift
172. What does she request that the company do?
(A) Deliver the pants
(B) Send her credit receipt
(C) Exchange the pants
(D) Credit her credit card

13
Questions 173-176 refers to the following announcement

Space and Flight Demonstrations

Capital Area Space and Flight Demonstration Centre, Brandywine, MD (301)555-

8506. Come see our full-scale collection of Rockets and satellites, along with displays
and actual film clips of recent space flight. Sit in a real space capsule. View real space
and equipment worn and used by astronauts in outer space. Find out how astronauts
eat, sleep, and work in zero gravity conditions. Touch a genuine moon rock. Visitors
can also see a model rocket launch the first and third Saturday of every month and
enjoy movies daily in our new theatre. Open Wednesday-Sunday 10a.m to 5p.m.
Closed Monday and Tuesday.

Theatre Schedule
All shows are at 10a.m and 2p.m. daily, unless otherwise noted. There is a ticket fee
of $3 per person.

January Trip to the Moon

February Exploring our Solar system
March Beyond the Milky Way
April First Flight

173. How often are model rockets launched at the centre?

(A) Every day
(B) Once a week
(C) Twice a month
(D) Every other month
174. What time are the shows at?
(A) 10 a.m
(B) 2 p.m
(C) 10 a.m and 2 p.m
(D) 10 a.m or 2 p.m
175. When is the centre closed?
(A) Thursday
(B) Monday and Tuesday
(C) Wednesday-Sunday
(D) Weekends
176. When is the show “First Flights”?
(A) January
(B) February
(C) March
(D) April

14
Questions 177-180 refers to the following advertisement.

Vocational Advisor
Community College of Micronesia seeks qualified advisor to join our vocational
education program’s advising team. Advisor must counsel students enrolled in a
program serving 350 students each semester and offer support with studies, career
counselling, and job placement opportunities. A knowledge of Micronesia and island
economies is a plus. Applicant must hold and M.A degree in counselling, education, or
related field and have a minimum of two years’ counselling experience, preferably in a
secondary or postsecondary education setting. We offer a competitive salary, housing
allowance, paid vacation, health and life insurance, and professional development
opportunities. Interested applicants should send CV and name of three references to:
Dr Bill Tanaka
Vocational Education
Community College of Micronesia
Colonia, Pohnpei 998723

177. Who should be the most qualified for this position?

(A) An economics instructor
(B) A psychotherapist
(C) A secondary school advisor
(D) A postgraduate student
178. What program is mentioned in the advertisement?
(A) Educational program
(B) Vocational education program
(C) Entertainment program
(D) Counselling program
179. How many years of experience does an applicant need to have?
(A) No experience
(B) One year
(C) over two years
(D) Maximum two years
180. Where would this information most likely appear?
(A) In a newspaper
(B) In a student handbook
(C) In an automotive textbook
(D) In an economics journal

15
Questions 181-185 refers to the following table and memo.
Survey: Destination preferences of 500 Potential Customers

Sunshine Holidays Marketing Division

Table of Results [to be posted in staff room of all branches]
Country Italy France England Spain
Age
20-29 17 30 20 43
30-39 14 34 23 29
40-49 20 37 24 19
50-59 21 32 23 24
60-70 20 30 30 20
nd
Research conducted March 22

MEMO
To: All Branch Managers
From: Sunshine Holidays Marketing Division
Re: Customer Preferences: Competition

As a result of recent research, we have decided to launch a staff competition.

500 British people were recently surveyed by Sunshine Holidays about their vaction
plans for the coming summer. 100 people in each of five different age ranges were
surveyed. They were asked to indicate which countries they planned to visit out of four
possible choices. The choices given were Italy, France, Britain, and Spain. It seems that
as they get older, people tend to choose not to travel overseas. As we can see from the
table, the older participants chose Britain as their first choice to visit. When asked about
this choice, they gave several reasons, including fears about health problems and access
to medical care, worries about communicating in a foreign language, and the desire to
spend time with their grandchildren during the school vacations. The youngest group of
participants chose Spain as their favorite. They said it was because of Spain’s reputation
as a fun and lively place with beautiful beaches. However, France was the most popular
destination for all age groups. This is because of its close location to Britain.
We want to increase the number of older customers visiting Spain (target A), and the
number of younger visitors traveling within Britain (target B). For this reason, we RE
launching a staff competition. Please submit your ideas to increase the number of
customers in either target group A or target group B. The two lucky winners will win an
all-expenses paid trip to Bermuda.

16
181. What were the people surveyed about?
(A) Ski resorts in Europe
(B) Countries they had visited
(C) Their vacation plans
(D) General knowledge about four countries
182. What is the purpose of this memo?
(A) To introduce Sunshine
(B) To announce a competition
(C) To talk about medical care and health
(D) To introduce France, Italy, Spain, and Britain
183. Which country was the most popular with all age groups?
(A) Italy
(B) France
(C) England
(D) Spain
184. Which country was the most popular with people in their fifties?
(A) Italy
(B) France
(C) England
(D) Spain
185. How many people in their fifties were interviewed?
(A) 21
(B) 32
(C) 23
(D) 100

17
Questions 186-190 refers to the following advertisement and letter.
Marketing assistant sought to work in busy, fast-paced office. We are a cutting-edge
fashion company seeking a creative, energetic person to work in our Marketing
Department. Assist in the planning of marketing strategies, promotional events, and
special advertising. Knowledge of fashion is a must. Degree in business or marketing
and five years relevant work experience are required. We offer a competitive salary,
health and life insurance, and paid vacation and sick days. Send CV before September
30 to: Mija Kim, Human Resources Director, Box 45, Springdale, OH 40441.

September 22, 20__

10 Frontage Rd.
Parma, OH 40424
Mija Kim
Human Resources Director
Box 45
Springdale, OH 40441.

Dear Ms. Kim,

I am interested in applying for the position of marketing assistant as advertised in

yesterday’s paper. I received a business degree from Clifton College five years ago. I
have three years experience working in the Marketing Department at River Run
Publishers, where I worked on developing marketing strategies and planning publicity
events. I have a great interest in fashion and have taken several courses in fashion
marketing as well as in fashion design. For this reason, I am currently seeking a position
with a fashion company such as yours.

I am enclosing my CV and a letter of reference from my supervisor at River Run. Thank

you for your attention, and I look forward to hearing from you.

Sincerely,

Josefa Silva

18
186. Who would most likely qualify for this job?
(A) A fashion model
(B) A marketing major
(C) A book publisher
(D) A fashion designer
187. How much work experience does an applicant need to have?
(A) No experience
(B) 1 year
(C) 3 years
(D) 5 years
188. When is the deadline for sending the CV?
(A) September 21
(B) September 22
(C) September 23
(D) September 30
189. When did the advertisement appear in the newspaper?
(A) September 21
(B) September 22
(C) September 23
(D) September 30
190. What is one requirement of the job that Ms. Silva does not meet?
(A) College degree
(B) Competitive spirit
(C) Knowledge of fashion
(D) Number of years of experience

19
Questions 191-195 refers to the following catalog introduction and announcement.

Each object in this catalog is fully described as to appearance and condition. A complete
and detailed history of the origin and ownership of each piece will be provided to the
purchaser. Highlights in this sale include two fine Roman pieces from the collection of
Dr. Benjamin Harley, noted author and professor of ancient European Art at Savoy
College, as well as several other pieces from local collectors. The gallery is also offering
pieces from our North African art collection. Closing date of the sale is January 10. All
objects will be on exhibit at the gallery from December 20 through January 10.
Gallery hours are Tuesday through Friday 11:00 a.m to 7:00 p.m and Saturday and
Sunday 1:00 p.m to 6:00 p.m. Closed Mondays.

In conjunction with our upcoming sale, Dr. Benjamin Harley will give a talk at the
gallery on December 18. Dr. Harley will describe and discuss the two pieces from his
collection that are included in the sale, as well as related pieces from the same time
period and their significance to the art world. His presentation will include a slide show
of rarely seen pieces from the university’s art collection. The gallery doors will open at
6:00, and Professor Harley will begin his talk at 6:30. Following the talk, refreshments
will be served. Admission to this limitations tickets are required. Call the gallery at 549-
555-9825 to reserve your tickets. No more than four tickets may be ordered by each
caller.

191. Who publishes the catalog?

(A) A museum
(B) A gallery
(C) A department store
(D) A college 194. When will Benjamin Harley give
192. Who is Benjamin Harley? a talk?
(A) A medical doctor (A) Before the sale begins
(B) An art historian (B) On the first day of the sale
(C) A museum director (C) On the last day of the sale
(D) An artist (D) After the sale ends
193. How long will the objects be 195. What will he talk about?
shown? (A) Selling art
(A) One week (B) African art
(B) Two weeks (C) Collecting art
(C) Three weeks (D) Roman art
(D) One month

20
Questions 196-200 refers to the Drop-off date: Thursday April 7; at 10
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car within 6 days.
you need. In one minute or less we will
provide you with up to 100 rental car This agency requires a credit card
choices. deposit. To cancel your reservation
please call the agency at least 10 days
Search location: Hong Kong
prior to your pick-up date. Your
Rental Agency: Find me the best deal
deposit will NOT be returned if you do
Pick up date: Friday April 1, 20 __ not cancel your reservation.
Pick up time: 5 p.m
To proceed with this booking, click
Drop-off date: Friday April 8, 20 __ YES.
Drop-off time: 10 a.m
Click here to cancel this booking and
Pick up location: Hong Kong review other options.
International Airport
Vehicle: Minivan (7 seats)
Special requests: Child car seat (20 lbs
and up) 196. When did the customer originally
Click here to check rates and plan to return the rental car?
(A) On the morning of the first
availability for this inquiry. Look at the
(B) On the afternoon of the
special discount offers for each agency
first
before you make your final decision.
(C) On the morning of the
seventh
(D) On the morning of the
RENTAL WHEEL ONLINE
eighth
You have chosen the following rental 197. Which of the following did the
agency and car. customer NOT specify in his inquiry?
Rental Agency: HK Mobiles (A) The type of vehicle
(B) The rental agency
Vehicle: station wagon (seats 6)
(C) The pick-up place
Other: Forward-facing child seat (D) The drop-off time
Pick-up date: Friday April 1; at 5 p.m 198. Why did the customer most likely
change the drop-off time?
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 (A) To receive the 20% off
discount
(B) To benefit from the shuttle
service
(C) To avoid paying a deposit
(D) To get a bigger vehicle
199. What is HK Mobiles?
(A) A rental agent on the
Arrivals level
(B) A shuttle service offered
by the airport
(C) The type of vehicle the
customer selected
(D) An agency near the Hong
Kong airport
200. Which of the following does this
customer require?
(A) A vehicle that seats seven
(B) A minivan or truck
(C) A car seat for a small child
(D) A car for seven days

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