An Overview

Who is
Brightree?
A leader in cloud-based
patient management
software for the out-of-
hospital care industry.
What we do
Provide software and services to
manage patient intake, scheduling,
inventory, delivery, billing, clinical,
resupply, and collections to facilitate
better patient care.

Markets we serve
n Home medical equipment (HME)

n Orthotic and prosthetic (O&P)

n HME pharmacies

n Home infusion pharmacies

Our value proposition

Organizations using our software can
improve patient outcomes, increase
revenue, streamline workflows, and
minimize compliance risks.

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 Brightree by the numbers The Brightree difference

Interoperability. Our web-based, SaaS solutions enable our customers

to seamlessly and electronically connect and share data with referral
sources, manufacturers, patients, and the healthcare industry at large.
Our superior functionalities include advanced data integration capabilities
and the ability to accept electronic referrals, which can help improve
efficiencies by 30 to 40 percent.

Innovation. Since 2002, we’ve delivered cutting-edge software solutions

through a cloud-based platform.

Customer experience. Our training, implementation and support rank

among the industry’s highest in customer satisfaction ratings. Our expertise
includes a unique combination of healthcare industry professionals and an
R&D team of 200+ engineers and regulatory advisors who solve real-world
business problems.

425,000
Users
69M+
Patients

$21.6B 550+
Value of claims revenue Brightree team members

8
Brightree locations
2,200
Customers

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 Our world-class business management solution is founded on a Brightree’s business management software
robust, cloud-based architecture that leverages technology and platform includes the following features:
best business practices in billing, AR management, inventory
management, analytics, reporting, and more.
1 2
Brightree Revenue Cycle Worklist (RCW) Embedded within the Brightree software,

Brightree Business
focuses on your outstanding AR, providing the inventory management solution
a dynamic way to assign and manage significantly increases productivity and
work without relying solely on manually enhances customer service. Shipments

Management Software
pouring over paper reports. RCW takes AR you receive in the morning are reflected
management from static spreadsheets to instantly in your inventory and are
real-time, interactive worklists. No more immediately available for delivery. Our
printing reports and using highlighters. Save robust capabilities help you maximize
The #1 choice of HME providers. Over 2,200 rely on Brightree to do the heavy lifting time managing your outstanding AR and inventory turns, flag obsolete and
to keep their business management technology on the cutting edge so that you can helping billing and AR staff become more superseded products, and deter
focus on what matters most to your business including patient care. efficient and productive. inventory theft.

Our solution will equip you with:

3
Analytics and reporting functionalities
4
With real-time eligibility status for
n Real-time insurance eligibility Inventory
n  management features to
verification, plus the ability to significantly increase productivity, maximize deliver a full suite of analytics and reports that Medicare, Medicaid, and commercial
automate your CMN submissions inventory turns and enhance customer help HME providers oversee every aspect payers, Brightree users can check patient
and electronic claim filing to ensure service, allowing you to run a smoother of their business, including billing, inventory, eligibility, deductibles, and same or similar
you get paid quickly on the money and more efficient business. marketing, cash flow, AR and more. status with one click.
you’ve earned.
n An array of business intelligence, analytics
n 
The ability to efficiently monitor
outstanding claims and organize
and reporting tools that will give you instant
access to real-time information to improve 5 6
your collection information based the financial health of your business. These Brightree simplifies electronic claims Denial management features include pie
upon defined parameters. tools will help increase visibility into your submission to Medicare, Medicaid and charts that represent the breakdown of
organization with task dashboards, reports, 3,000+ commercial payers with eClaims claims by denial codes by HCPCS, an aged
key performance indicators processing. You’ll never again deal with cash summary, and an aged cash summary
and much more. batching up claims, managing modems, by HCPCS. Working your denials is done
re-keying data into third-party websites or with a simple click on the pie chart to view
resolving clearinghouse issues. Brightree your detailed invoices online. There, you

“
handles all of the technology required to can easily review, repair, and resubmit all
electronically transmit your claims and in one simple step.
retrieve and post all remittance information.

Brightree has really changed the way we do business overall.

The new efficiencies and processes that we’ve gained, I can’t
imagine that we’d have gotten in any other system.
Jason Morin, Director of Reimbursement, Home Care Specialists
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 Brightree CareNetwork Brightree provides the industry’s most powerful platform
Connecting out-of-hospital providers to the for integration between HME, DME, pharmacy and home
healthcare continuum infusion organizations and the markets they serve.

HME / DME
HME pharmacy
Home infusion

ePrescribe Interoperability Patient Patient Mobile ePurchasing Drop ship Revenue cycle Billing
resupply collections delivery fullfillment management

n Claims optimization
n I ntellient forms n eSignature n Order tracking n Eligibility
n Referral management n Patient portal n Inventory control n Electronic remittance advice
n CMNs n Sleep therapy compliance n Equipment n Audit response
n Order intake n Point-of-sale management n Documentation
n CRM n Diagnostic testing and repair n Reporting and analytics
n Patient engagement n Denial management
Referral Manufacturers
sources Patients and distributors Payers

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 Brightree Document Brightree MyForms
Management (BDM)
is a custom forms and workflow
management platform with secure
We offer a broad range of innovative offerings and services that is much more than an imaging tool.
BDM maximizes audit compliance messaging and eSignature features.
help organizations of all sizes solve the unique problems they with intelligent workflows that require
This helps you:
specific documentation before delivery
face. What’s more, our solutions adapt to need and growth. and confirmation. This ensures the right n Eliminate paper forms
documents are in place and have been
properly reviewed prior to confirmation. n Improve audit outcomes
n Create process integrity across
This helps you:
Brightree
your entire organization
Powerful solutions that help n Capture, manage, share and
you improve your financial and secure documentation

Modules operational performance. n I ntegrate advanced document-

aware capabilities

“
v

We get hundreds of time-sensitive faxes

every day, and Brightree Document
Management has completely automated

”
the process for how we receive those
faxes, communicate to referral sources,
and assign tasks.

Jaime Walsh, Director of Compliance & Training, Epic Medical Solutions

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 Brightree ReSupply Brightree Sleep Brightree Mobile Delivery
is an end-to-end management solution Our holistic approach Therapy Compliance increases the visibility of your operation
that enables you to optimize your resupply and puts an end to slow processes, lost
to resupply includes: automates patient compliance
paperwork, errors and delays, for a solution
business and deliver a better level of management via real-time integration
patient care. ReSupply uses real-time Automated
n  and dynamic that does far more than just streamlining
with leading sleep therapy manufacturers.
patient eligibility checks prior to contact contact methodologies your delivery operations.
to help maximize compliance and
Optimization
n  tools for better
This helps you: This improves your productivity by:
reduce denials. Backed by personalized
Performance Concierge Services designed patient engagement n Reduce manual, duplicate data entry
n Dramatically reducing manual
to optimize your returns, ReSupply tasks of compliance monitoring
Online
n  access and optional live paper processing
includes access to the industry’s only calling using highly knowledgeable Improve
n  data accuracy and remove staff
resupply focused data warehouse, Accelerating
n  your billing
Brightree agents busywork so they can focus on patients
delivering analytics and benchmarking and collections
data to help manage how your resupply Resupply
n  order intake and Determine
n  non-compliance earlier so
Providing
n  real-time delivery
program is performing. processing capabilities you can work hand-in-hand with your
and order updates
acute-care referral sources to avoid
readmissions by helping more
patients comply with home therapy
care protocols

“
Brightree ePurchasing
Live calling
and Fulfillment
HME product lines supported allows you to order directly from major
Email/app CPAP, Incontinence, Diabetic, Enteral, Urology, Ostomy
suppliers via real-time catalog access, With our large fleet and
in fewer steps and with fewer errors. multiple locations, Mobile
Automated voice

Guided calling
This helps you:
n

n
View item availability and pricing

Direct-to-patient shipping and

Delivery has helped us reduce
lost paperwork and increase
the timeliness of billings and
claims, which has been a huge
“
Online
Document retrieval Analytics Drop ship Patient
one-touch drop shipments
return on our investment.
Insurance verification, Industry leading, fulfillment
CMNs, prior authorization, advanced (VGM/PPM)
compliance, process order cloud-based Receive
n  automatic confirmations, Patty Mastandrea, CEO, Medcare
Scheduled order to fulfillment analytics including delivery tracking to further Equipment Company
reduce inventory costs
Fully integrated, turnkey solution for resupply
Speed
n  up reimbursements and keep
your patients even more satisfied

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 Brightree ePrescribe Brightree Web Brightree Diagnostic Testing
is a processing service delivered by Brightree for referrals received from network Services (API) integration enables you to order pulse
providers. It’s comprised of athenaheath®, Epic, GoScripts™, Stratice Healthcare
oximetry and other tests from diagnostic
and Parachute Health™. allows you to easily share data between
testing service systems and view results
Save time processing referrals and enhance your visibility the Brightree software and other third-
n
directly from within Brightree, virtually
and relationship with healthcare providers. party software solutions and data
eliminating the need for duplicate data
warehouses. Brightree is web-based,
Control costs on administrative tasks by virtually eliminating manual referral entry. entry and drastically reducing workflow
n so the data can be pushed and pulled
interruptions. Diagnostic Testing helps
in real time to support your unique
n Streamline your referral processing workflow to reduce errors and omissions you serve your patients faster and more
business processes and information
and increase reimbursement. reliably as well as make referral sources
needs. We help you integrate with
more confident in your speed and abilities,
other enterprise applications.
while increasing your efficiency with less
administrative burden.
Brightree modules empower you to take your Brightree Brightree
platform to the next level with our integrated solutions. Point of Sale (POS)
is a complete and easy-to-use solution
for your retail HME operation, replacing
cash registers and other expensive
equipment with a standard PC and

“
printer. Brightree’s POS is tightly
integrated with the rest of the
Brightree system, so inventory
quantities, receipts and all other
relevant data are automatically
updated with each transaction.
We rely on Brightree to
“
strengthen our referrals while
we focus more of our time on
delivering the best quality of
care to our patients.

Brad Heath, Vice President of Operations,

Family Medical Supply

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 “ Brightree
The Brightree app eliminates a lot of administrative, Brightree’s data
duplicative work and non-value touches and replaces redundancy plan

”
them with high-value touches like pop-up notifications
and alerts on appointment reminders, patient surveys,
video chats and picture messaging, and even telehealth.
Security is multi-tiered to ensure your data is safe
and available to you 24/7. The Brightree
system design gives you data security
Data security and disaster in many ways.
Seth Weinstein, CPA, Business Analytics Manager, Medical Service Company
recovery is our top priority n High levels of security
(SSAE-18 compliance)
We stay on top of compliance standards
in our software. Brightree was built from n Fully redundant power and networks
the ground up with these standards
in mind. We provide secure logins,
n Full data-center level disaster recovery
passwords, and SSL so that all data n Automatic enterprise backup systems
remains private. We also log all user
activity and audit patient record activity, n Annual compliance and security audits
Patient Hub by Brightree generating patient IDs, a HIPAA privacy
checkbox and automatic user logout. Real-time
n  security systems, including
app moves patient engagement from
a manual process to an automated one, intrusion detection
eliminating any guesswork or missed Next-generation
n  firewalls and
opportunities. Important appointment security monitoring
reminders, insurance requests, order
status updates and tracking information
are all pushed out to patients. And
they can reorder supplies and make
payments, too.

The benefits of engagement:

n Automate manual processes

Communicate
n  faster and more easily
with patients
n Eliminate multiple web portals
n Speed payments and increase revenue
n Reduce staff workload
n Improve outcomes

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 Keys to pharmacy success
At Brightree, we continually invest in And, our single, cloud-based platform Patient solutions made simple Everything in one place
new and innovative tools for post-acute offers an integrated, robust document
When you’ve got the right tools for your One system, one database, one view of
providers, and pharmacy is a big part of that management solution so you can
business, it shows in your patient care and inventory, and one billing platform — all of
investment. We give pharmacists state- scan and automatically file faxed
your bottom line. Our comprehensive suite your clinical, billing, and reporting activities
of-the-art tools to reduce the complexities referrals, prescriptions and other
of pharmacy solutions consolidates pharmacy are streamlined to give you the accurate
and costs associated with managing necessary documentation.
and HME into one patient record, capturing business performance data you need.
compounded and noncompounded Ready for the power of patient safety, new patient referrals, prescriptions, and
medications, equipment and supplies. efficiency, and getting paid when and eligibility verifications—all electronically.
Built on the industry’s most trusted billing what you’re due? Then you’re ready for Automate your workflow
and business management platform, BMS for Pharmacy. Whether your pharmacy specializes in home At every step—from referrals and patient
Brightree pharmacy solution allows you to infusion or HME supplies like respiratory intake through receivables and reporting
communicate with prescribers, file and find medications, diabetic supplies, or enteral — our cloud-based software gives
documents and clinically monitor patients. formulas, we’ve developed a single platform you everything you need for improved
for your unique pharmacy workflows. efficiency in all areas of your workflow.

Brightree Business Management

Software for Pharmacy
Improve pharmacy compliance. Get paid faster. Increase productivity.

We spend 100% of our time focused n 

Patient Hub app automates patient
on out-of-hospital care, including engagement and streamlines responses
significant investments in to insurance denials.
innovative tools to receive, fill and

“
renew prescriptions, all while reducing n ePrescribe eliminates manual processes
errors and improving patient safety. and associated errors and interfaces with
Epic, athenahealth® and SureScripts®.
n Mobile Delivery eliminates lost
Brightree gives us a unified view paperwork, capturing patient signatures
into our HME pharmacy business, on mobile devices and collecting patient

”
Home Infusion Pharmacy
so we get more done in less time, co-pays at the point of delivery.
without errors, and our compliance
and reimbursement rates are
greatly improved. We meet the needs of home infusion pharmacies by providing everything our HME pharmacy
customers require, plus extra automation to accommodate more complicated workflows.
Sarika Sheth, Pharmacy Manager, Advanced
Pharmacy and Respiratory Care Solutions
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 When you insource your billing Brightree Revenue Cycle Brightree Patient Collections
to Brightree, we extend your Management (RCM)
has the only all-in-one, complete solution Patient Portal. Easy patient access
organization’s resources with a n 

brings the benefits of a large professional to get providers paid faster, improve and account management
dedicated accounts team focused organization without the hassle of hiring, efficiency and allow your staff to
on helping you collect more, get training and managing internal billing. concentrate on higher payoff activities. Virtual
n  Agent. The future of
paid faster and maintain compliance. intelligent collection
Mobile
n  Pay. Accept payments quickly,
Our billing experts leverage the easily and on the spot Live
n  Agent. Acts as an extension
power of Brightree software of your staff to provide live calls for
AutoPAY.
n  Automatic payments, personal interactions
to optimize your cash flow and
on time, every time
implement proven best practices. Lockbox.
n  Automate and accelerate
your receivables processing

Intake, billing and Optimize your financial

performance with the
collection services experts at Brightree

1 RCM Intake Services. Timely reimbursements begin with accurate patient setup
and superior product knowledge for order entry. That’s why savvy providers use
Brightree to facilitate intake management to make sure patients and orders are
setup correctly the first time.

2 RCM Billing Services. Brightree billing experts serve as your virtual insurance
billing department. We manage your complete process from sales order
confirmation to payment posting and ongoing accounts receivable.

3 RCM Project-Based Services. Brightree can supplement your organization to get

critical work done. From AR cleanup to CMN logging, initial sales order loads and
payment posting, we’ll make sure you collect more of what you earn.

“ “ ”
”
Brightree RCM has given us the tools, the reporting Our results with Brightree Patient Collections have far exceeded what we
and the communication we need to better collect expected. Using [AutoPAY], we’re in the high 90 percent collection rate.
our money and reduce held AR. In some categories, Michael Hadden, General Manager, O’Neal Medical
we’ve improved by up to 60 percent.
Roy Neely, CEO, Aeratech Medical

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 Ready to Visit us at [Link]/consult

“
We were skeptical about Brightree Patient

”
or call us to set up your personal
succeed?
Collections because anything that’s automated
demonstration at 1.833.916.1554. feels like it doesn’t have a personal touch. But our
patients are impressed with the convenience, and
staff can focus on payer issues.
Annika Marmirolli, VP Operations Systems & IT, ABC Medical Supply

“ “
As a former CEO of a large, progressive
HME organization for 12 years, I empathize
with the issues providers are facing in
“
Brightree is helping us manage more patients with
less resources, and our revenue per order is up
about 50 percent.
today’s rapidly changing market. I also Andy Miller, President, Total Home Health
had the experience of being a Brightree
customer, so I believe I have a firsthand
understanding of what HME providers

“
expect from their technology partner.
In my role as CEO of Brightree, I’m
committed to finding new ways we can
equip HME/DME providers to leverage

”
technology and services to manage We couldn’t operate the volume of business that
we do without a software such as Brightree to
costs, improve workflows, identify new

healthcare ecosystem. And we do it with

an overarching goal of improving patient
“
revenue streams, and connect to the entire

care. I assure you that our entire team is

correctly build, receive payments, post those
payments and then chase AR.
Matt Ford, COO, Sail Healthcare

“ ”
committed to helping you succeed.

All of the Brightree solutions help us streamline

from intake to billing to collection. It’s vital to
our business.
Barb Leech, CEO, Healthline Medical Equipment
Matt Mellott, President and CEO, Brightree LLC

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For more information or to request a consultation,
please visit [Link]/consult or call us at 833.916.1554.

© 2020 Brightree LLC. Brightree is a registered trademark of Brightree LLC. All rights reserved