Published by

All Rights Reserved

First Edi on, March 2017

Printed in India at
New Delhi – 110016

Copyright © 2017
Electronics Sector Skills Council of India
602-608, 6th Floor, Ansal Chambers-II, Bhikaji Cama Place
New Delhi-110066
E-mail: [email protected]

Disclaimer

The informa on contained herein has been obtained from sources reliable to ESSCI. ESSCI disclaims
all warran es to the accuracy, completeness or adequacy of such informa on. ESSCI s hall have no
liability for errors, omissions, or inadequacies, in the informa on contained herein, or for
interpreta ons thereof. Every effort has been made to trace the owners of the copyright material
included in the book. The publishers would be grateful for any omissions brought to their no ce for
acknowledgements in future edi ons of the book. No en ty in ESSCI shall be responsible for any loss
whatsoever, sustained by any person who relies on this material. The material in this publica on is
copyrighted. No parts of this publica on may be reproduced, stored or distributed in any form or by
any means either on paper or electronic media, unless authorized by the ESSCI.
 Skilling is building a be er India.
If we have to move India towards
development then Skill Development
should be our mission.

Shri Narendra Modi

Prime Minister of India

iii
 Par cipant Handbook

COMPLIANCE TO
QUALIFICATION PACK - NATIONAL OCCUPATIONAL
STANDARDS
is hereby issued by the
ELECTRONICS SECTOR SKILL COUNCIL OF INDIA
for
SKILLING CONTENT : PARTICIPANT HANDBOOK
Complying to National Occupational Standards of
Job Role/ Qualification Pack: “Field Technician - Networking & Storage” QP No. “ELE/Q4606, NSQF Level 4"

Date of Issuance : March 10th, 2018

Valid up to* : March 10th, 2020 Authorised Signatory
*Valid up to the next review date of the Qualification Pack or the (Electronics Sector Skill Council)
‘Valid up to’ date mentioned above (whichever is earlier)

iv
Acknowledgements
The need for having a standard curriculum for the Job Role based Qualifica on Packs under
the Na onal Skills Qualifica on Framework was felt necessary for achieving a uniform skill
based training manual in the form of a par cipant handbook.

I would like to take the opportunity to thank everyone who contributed in developing this
handbook for the QP Field Technician Networking and Storage.

The handbook is the result of reless pursuit to develop an effec ve tool for impar ng the
Skill Based training in the most effec ve manner.

I would like to thank the team of KontentEdge for their support to develop the content, the
SME and the team at the ESSCI along with the industry partners for the reless effort in
bringing the handbook in the current format.

CEO

Electronics Sector Skills Council of India

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 Par cipant Handbook

About this Book

This Par cipant Handbook is designed to enable training for the specific Qualifica on Pack
(QP). Each Na onal Occupa onal (NOS) is covered across Unit/s.
Key Learning Objec ves for the specific NOS mark the beginning of the Unit/s for that NOS.
• Describe the basics of computers
• Explain computer peripherals
• Explain what a network and types of network is
• Describe different types of networking devices
• Explain the fundamentals of electronics
• Define electronic circuits and components
• Define fundamentals of electricity
• Understand basic concept of networking
• Describe TCP/IP protocol and their layers
• Install the hardware
• Configure and set up peripherals
• Set up the so ware
• Install and configure networking devices
• Install and configure storage devices
• Troubleshoot storage and other devices
• Complete the repairs
• Iden fy customer’s requirements
• Learn how to interact with customers
• Suggest resolu ons to the problems of customers
• Explain company’s policies
• Write reports and fill forms as needed for the role
• Interact with people

The symbols used in this book are described below

Symbols Used

Key Learning Steps Role Play Unit

Tips Notes
Outcomes Objec ves

Ac vity Prac cal

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 Field Technician-Networking and Storage

Table of Contents
S. No Modules and Units Page No.

1. Introduc on to Computers and Networking (ELE/N4612) 1

Unit 1.1 – Computer Fundamentals 3

Unit 1.2 – Networking Fundamentals 14

Unit 1.3 – So ware Basics 26

2. Basics of Electronics (ELE/N4612, ELE/N4613) 37

Unit 2.1 – Fundamentals of Electronics 39

Unit 2.2 – Other Electronic Concepts 55

3. Networking Essen als (ELE/N4612, ELE/N4613) 59

Unit 3.1 – Networking Concepts 61
Unit 3.2 – TCP/IP Protocol 70
Unit 3.3 – Wireless Network 78

Unit 3.4 – Cables and Connectors 81

4. Installing Hardware and So ware (ELE/N4612) 89

Unit 4.1 – Installing Hardware 91

Unit 4.2 – Configuring and Se ng up Peripherals 103

Unit 4.3 – Comple ng the Installa on Process 113

5. Installa on and Configura on of Storage and Networking Devices 121

(ELE/N4612, ELE/N4613)

Unit 5.1 – Installation and Configura on of Networking Devices 123

Unit 5.2 – Installa on and Configura on of Storage Devices 140

6. Troubleshoo ng of Networking Devices, Storage and Other 145

Components (ELE/N4613)
147
Unit 6.1 – Understanding Customer’s Complaints
155
Unit 6.2 – Troubleshoo ng Process
177
Unit 6.3 – Comple ng Repairs
179
Unit 6.4 – Repor ng to Superior

7. Interac ng with Customers (ELE/N4601, ELE/N9909) 183

Unit 7.1 – Iden fy Customer’s Requirements 185

Unit 7.2 – Interac ng with Customer Prior to Site Visit 187
Unit 7.3 – Sugges ng Solu ons to Customer’s Problems 191

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Par cipant Handbook

Unit 7.4 – Maintaining Schedules and Records 193

Unit 7.5 – Achieving Produc vity and Quality 196

8. Understanding Organiza onal Policies and Standards Modules 201

(ELE/N9909)
Unit 8.1 – Explain Customer’s Policy 203

Unit 8.2 – Iden fy Company’s Products/Quality Standards 208

Unit 8.3 – Describe Company’s Safety Policy and Standards 210

Unit 8.4 – Interact with Supervisor 214

Unit 8.5 – Interact with Colleagues 220

9. So Skills (ELE/N4601) 225

Unit 9.1 – Wri ng Skills 227

Unit 9.2 – Interac ng with People 231
Unit 9.3 – Decision Making 234
Unit 9.4 – Team Work and Mul tasking 236

Unit 9.5 – Rela ve and Cri cal Thinking 239

Unit 9.6 – Personal Grooming 242

10. Employability and Entrepreneurship Skills 247

Unit 10.1 – Personal Strengths and Value System 251

Unit 10.2 – Digital Literacy: A Recap 270
Unit 10.3 – Money Ma ers 275

Unit 10.4 – Preparing for Employment and Self-Employment 285

Unit 10.5 – Understanding Entrepreneurship 295

Unit 10.6 – Preparing to be an Entrepreneur 316

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 Field Technician-Networking and Storage

1. Introduc on to
Computers and
Networking

Unit 1.1 – Computer Fundamentals

Unit 1.2 – Networking Fundamentals
Unit 1.3 – So ware Basics

1
ELE/N4612
Par cipant Handbook

Key Learning Outcomes

At the end of this module, you will be able to:
1. Describe the basics of computers
2. Explain computer peripherals
3. Explain what a network and types of network is
4. Describe different types of networking devices
5. Describe so ware

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 Field Technician-Networking and Storage

UNIT 1.1: Computer Fundamentals

Unit Objec ves

At the end of this unit, you will be able to:
1. Define computer and its types
2. Describe computer peripherals

1.1.1 Introduc on to Computer

A computer is an electronic device which transforms data into meaningful informa o n. The
following image shows a computer:

Fig. 1.1.1: A computer

The basic func onality of computers, irrespec ve of their size or make, is shown in the
following figure:

Retrieves the Prints the

Processes
stored data result in the
Accepts data Stores data data as
as and when required
required
required format

Fig. 1.1.2: The basic func on of a computer

Some characteris cs that have made usage of computers almost a necessity in life are they
are fast, accurate, diligent, adaptable and have good storage capacity.
A computer consists of various units or parts that enables it to perform its func ons.

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Par cipant Handbook

The following figure shows a block diagram of the func onal units of a computer:

Fig. 1.1.3: Block diagram of func onal units of a computer

The four main func onal units of a computer is described in the following figure:

•This unit accepts data or instruc ons from the user for
Input unit
processing by using the input peripheral device.

•This unit stores data and instruc ons before and a er

Storage unit processing. It is mainly divided into two parts, primary storage
and secondary storage.

•This unit takes data and instruc ons from the storage unit and
processes the data as required, based on the instruc ons given
and the type of data provided.
•The data is then sent back to the storage unit a er being
processed, if required.
Central processing • This unit includes the arithme c logic unit (ALU) which helps in
unit(CPU) performing calcula ons using arithme c operators like addi on
(+), subtrac on (-) and so on.
•This unit also uses comparison operators like greater than (>),
less than (<) and equal to (=). The control unit controls all these
opera ons, enables retrieving data from storage and helps store
informa on back to a storage device.

•This unit is used for displaying the result to the user in the
Output unit
required format by using an output peripheral device.

Fig. 1.1.4: Func onal units of a computer

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 Field Technician-Networking and Storage

Types of Computers
Computers can be classified according to their size, speed and compu ng power. The
following table lists the different types of computers:
Type Descrip on Image

Microcomputer It is a single user

computer system with a
single chip and
moderately powerful
microprocessor. The
different types of
microcomputers are:

• Desktop
Computer
• Laptop
Computer
• Notebook
• Tablet

Mini Computer It is a computer which

can support hundreds of
users simultaneously and
has more powerful
processors than a
microcomputer. It is also
called mid-range
computer.

Main Frame It is a mul -user system,

like a minicomputer but
the technology is
different than that of a
minicomputer. It is used
to handle and process
large amount of data
such as in banks and
government offices.

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Par cipant Handbook

Super Computer It is the fastest and most

expensive computer
system. It is used for
complex scien fic
computa ons and
numerical calcula ons
such as weather
forecas ng, nuclear
simula ons and
astrophysics.

Fig. 1.1.5: Types of computer

Computers are commonly classified as:

• Laptop
• Desktop
• Server
Laptop
Laptop is a ba ery or alternate current (AC) -powered, portable, wireless personal computer
(PC), generally smaller than the size of a briefcase. It is a small personal computer wit h a
"clamshell" form factor, a thin Liquid Crystal Display (LCD) or Light Emi ng Diode (LED)
computer screen on the upper por on and a keyboard on the lower part of the "clamshell".
The following image shows a laptop and internal view of the laptop:

Fig. 1.1.6: Exterior and interior of a laptop computer

Desktop
A desktop is a PC that is made to be used on or near a desk or a table, and is not portable. A
desktop PC has a mouse, a keyboard and a base unit which includes the computer’s
components. Some newer models have the base unit within the monitor to save space.

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 Field Technician-Networking and Storage

The following image shows a desktop computer along with its system unit or CPU and
peripherals:

Fig. 1.1.7: A desktop computer along with its CPU and peripherals

Server
A server computer is a central computer, which comprises of collec on of data and programs.
It is also known as a network server as it allows all the connected systems to share and store
data and applica ons. File servers and applica on servers are the two main types of servers.
The following image shows a server computer connected to various other computers:

Fig. 1.1.8: A server computer linked to other computers

1.1.2 Types of Computer Peripherals

Peripheral devices are the input/output devices that are typically used to feed informa on
and instruc ons into a computer for storage or processing, and to show an output.

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Par cipant Handbook

The peripheral devices are categorized as shown in the following figure:

Keyboard

Mouse

Input Devices

Scanner

Microphone

Printer

Peripheral
Output Devices
Devices Speaker

Monitor

Hard Disk

Storage Devices CD-ROM

Floppy Disk

Fig.1.1.9: Different types of peripheral devices

Input Devices
An input device is any device that provides input to a computer. There are many input devices
such as a keyboard and mouse. Some input devices are explained as follows:
Mouse
The mouse is an input device, used to make selec ons and move objects on a computer
screen. A mouse can be with a laser or a ball, wired or wireless.

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 Field Technician-Networking and Storage

Some different types of mouse are shown in the following image:

Wireless Mouse Ball Mouse Wired Mouse Op cal Mouse

Fig. 1.1.10: Different types of mouse

Though the mouse is considered as a peripheral, it is a vital device and essen al for using
computers.
Keyboard
A keyboard is one of the primary input devices and it looks similar to those found on electric
typewriters. The following image shows a keyboard:

Fig. 1.1.11: A keyboard

Keyboards allow users to enter le ers, numbers and other symbols into a computer that can
serve as commands or be used to type text.
Scanner
A scanner reads documents (text and photographs) and stores it in the computer to which it
is connected. The physical document is converted to digital format a er it gets scanned. The
digital document can be viewed and modified on a computer. Earlier a so ware needs to be
installed in the computer for scanners to work but now all the systems have inbuilt se ngs to
detect the scanner automa cally. Basic scanning so ware allows the user to import data from
it.

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Par cipant Handbook

Scanners with flat scanning surface are suitable for books, pages, photographs and so on. The
following image shows a scanner:

Fig. 1.1.12: A scanner

Output Devices
An output device receives informa on from the CPU and presents it to the user in the required
format. The processed data, stored in the memory of the computer is sent to the output unit,
which then converts it into a form that can be understood by the u ser. The output is typically
presented either on a display device such as a monitor, or on paper (hard copy) with the help
of a printer.
Some output devices are explained as follows:
Monitor
The monitor is an output device, also called a visual display unit (VDU) that shows the
graphical and textual informa on of the computer. The following image shows a LCD monitor:

Fig. 1.1.13: A monitor

Printer
Printer is a peripheral device which is used to display graphics or text on paper. They are a
great resource but they should be used in a controlled way. Their overuse puts unnecessary
wear and tear on them and also uses up expensive ink and paper. There are three types of
printers based on its usage:

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 Field Technician-Networking and Storage

• Personal printers: These printers are designed for personal use and may be connected to
only a single computer. They are used for low -volume smaller prin ng, requiring minimal
setup me to produce a hard copy of a given document.
• Networked or shared printers: These are typically used for high-volume and faster
prin ng. They are shared by mul ple users on a network.
• Virtual printer: It is a piece of so ware whose user interface resembles a printer driver
but it is not connected to a computer printer. It is generally used for archival purposes or
as an input for another so ware.
Speakers
Speakers receive audio signals as input from the sound card of the computer and produce
them in the form of sound waves as audio output. The following image shows speakers:

Fig. 1.1.14: Speakers

Storage Devices
Storage devices, also called storage media, are hardware devices which are used to store data
or informa on. It can store informa on temporarily or permanently. These devices can be
added to computers externally or internally. Storage devices are of two types:
• Magne c storage: Includes hard disk drive, magne c tapes, floppy drive and so on.
• Op cal storage: Includes CD-R, CD-RW, Blue ray disk, DVD, flash drive and so on. It uses
laser ray or light to access data in it.

Hard Disks
A hard disk is a device that stores data on a computer permanently. A hard drive is collec on
of one or more disks or pla ers shielded with magne c material to which data is wri en with
the help of a magne c head. Hard disks are connected to the motherboard using
special cables such as PATA (Parallel ATA), SATA (Serial ATA), USB or SAS (Serial a ached SCSI)
cables and they are powered by a power supply unit.

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Par cipant Handbook

The following images shows hard disk drives:

Fig. 1.1.15: Hard disk drives

In case of a laptop, the hardware components and devices that come along in the package are
same as that of a desktop except a few changes; instead of mouse, laptops have touchpads or
track pads and instead of external power source, laptops have an internal ba ery.
CD/DVD
CD/DVDs are types of op cal disk drives that use laser light or electromagne c waves for
reading and wri ng data. Different types of CD/DVD s are:
• CD/DVD-R where R stands for recordable. CD/DVD can be wri en once and read many
mes.
• CD/DVD-RW where RW stands for rewritable. CD/DVD-RW allows reading of data many
mes and also the data can be erased and wri en again.
• CD/DVD-ROM where ROM stands for read only memory. CD/DVD-ROM allows reading of
data which is already present on the CD.
Floppy Disk Drive
Floppy disk drive was a common storage device and can be s ll found in many old desktop
computers. It can be read and wri en using a floppy disk drive. It is a disk of thin and
flexible magne c storage which is sealed in a rectangular plas c enclosure. Floppy disks are
available in different sizes:
• 8-inch (200 mm)
• 5¼-inch (133 mm)
• 3½-inch (90 mm)

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