Gianna Small
(603) 718-4259 | [email protected] | www.linkedin.com/in/gianna-small
PROFESSIONAL SUMMARY
● Passionate about helping others, unique experiences, and meeting new people.
● Strong skills in point of sales systems, efficiency, and customer satisfaction.
● 5+ years of customer service experience in various environments.
● Recognized for being a hard worker who exceeds expectations.
● Experience in training new employees and adapting to diverse learning abilities.
EDUCATION
Londonderry Senior High School, Londonderry NH August 2016 -June 2020
High School Diploma
-National Honor Society, Varsity Athlete, French Honor Society
Southern New Hampshire University, Manchester NH August 2020-June 2021
-Business Management Courses
-Dean's List May 2021
Arizona State University (Online) - Tempe, Arizona August 2021-December 2024
B.S. in Organizational Leadership; GPA: 3.88
● Dean’s List
Related Coursework:
● Business Management, Marketing, Leadership in Teams
● Minor in Educational Studies
WORK EXPERIENCE
O’Shea’s Caife and Tae – Londonderry, New Hampshire June 2019– January 2021
Barista
● Crafted a variety of espresso and tea beverages as well as sandwiches and salads.
● Ensured the customers satisfaction and delivered quality interactions
● Handled closing and opening shift duties
● Worked on a team to create seasonal promotions and advertising
● Gained knowledge on espresso and the correct use of the espresso machines
● Navigation of Square Point of Sales and ability to handle credit card and cash transactions
Starbucks – Londonderry, New Hampshire January 2021 – May 2022
Barista/Lead
● Created specialty espresso, coffee, and tea beverages
● Multitask Stations
● Communication with customers to correct and perfect orders
● Efficiency and prioritization at peak hours
● Memorization of regular customer’s drink orders
● Knowledge of in store and drive through POS
● Primary Trainer for new Partners
● Opening and Closing Responsibilities
Nantucket Yacht Club - Nantucket, Massachusetts May 2022 – October 2022
Server
● Knowledgeable on various POS systems in the restaurant
● Communication between members, staff, and kitchen
● Provided a high level of service to guests
● Prioritization of tasks during busy lunch and dinner hours
● Ability to learn new menu items on a weekly basis and communicate changes with members
● Experience in Event and Banquet Service
● Interpersonal skills
The Yellowstone Club - Big Sky, Montana December 2022 -April 2023
Bartender
● Provide Fine Dining services to members
● Created professional relationships for a welcoming atmosphere
● Worked with other bartenders to craft one-of-a-kind cocktails
● Barsmart and Serve Safe Certified
● Maintained a clean and organized environment for coworkers and guests
● Thorough knowledge of the menu and wine lists
● Task prioritization, efficiency and time management
Nantucket Yacht Club - Nantucket, Massachusetts May 2023-Current
Head of Merchandise/Front Desk Receptionist
● Create a welcoming environment as Members arrive
● Take note of frequent member requests
● Manage reservations
● Inventory club store
● Extensive knowledge of retail product and storefront
● Responsible for ordering new apparel and establishing relationships with vendors
● Adaptability and attention to detail regarding changing styles and requests in merchandise
● Proficiency in Excel, Word, Outlook, and NorthStar Systems
SKILLS AND LEADERSHIP EXPERIENCE
Partner Trainer at Starbucks January 2021 - May 2022
● Provide a two week training to prepare new employees for the expectations of the job
● Adapted to different styles of learning
● Administered knowledge tests
Partner of the Quarter Award - Starbucks
January 2022
Volunteer at Cheshire Children's Museum - Keene, NH October 2023
*Proficiency in Word, Excel, outlook, Northstar Systems, Square Point of Sales, Jotform*
