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NEW EDITION Introductory Course

MILES CRAVEN

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About the Author
Miles Craven has worked in English language education since 1988, teaching in schools,
colleges, and universities around the world. He is the author 01several best-selling textbooks,
and has a wide range of experience as a teacher, teacher.trainer, examiner, and materials
writer. He currently acts as an advisor for Executive Education programs at The Mellier Centre
for Continuing Education Ltd., Churchill College, University of Cambridge, specializing in
the design and delivery 01 management training programs lor aspiring business leaders.

Pass the TOEle@ Test Introductory Course

Copyright @ 2019 by First Press ELT

Vietnam's edition @ 2020 by Nhan Tri Viet Co., Ltd.

This edition is published in Vietnam under a license Agreement between First Press ELT
Limited andlNhan Tri Viet Co., Ltd.

All rights reserved. No part of this publication may be reproduced, stored in a retrieval
system, or transmitted, in any form or by any means - electronic, mechanical, photocopying,
recording. or otherwise, without the prior written permission of the copyright owners.

The author would like to thank the many professionals who have given their lime and
contributed greatly to the development of this project. In particular, thanks must go to the
hundreds of teachers and students who have participated in interviews, locus groups,
piloting and reviewing stages. Thanks also to all those involved in the editorial, production
and design stages, especially to Jo Barker, Graham Hart and all at Hart McLeod, Gerald
Thulbourn at www.websanity.co.uk, everyone at CityVox and John Marshall Media New York,
Chris Ambrosio, Charlotte Aldis, Mitsuyasu Miyazaki, Li-ling Lee, An-Jean Jiang, Tzyhrong
Wu, Julie Middleton at Studio Cambridge, and all at The Meliler Centre, Cambridge lor their
assistance. A special thanks to Jessica Craven for her help and support, and to Duncan
Prowse for his kind advice and expert guidance. Finally, the author would like to thank Berta
de Llano for all her hard work, dedication, and professionalism pushing this new edition to
completion

Visit the website that accompanies this course at www.pass-the-toeic-test.com.

Photo Credits
The publisher would like to thank the following for their permission to reproduce
photographs;
pp5-8, p14, p15 (top/middle), p16, pl7 (top righVbottom), p18 (top), p19. pp22-25, pp27-
28, p29 (bottom), pp138-140, p336 (bottom), pp337-338, pp376-378 @Contributors/
Miles Craven; p15 (bottom), p17 (top ieft), p21, p139, p336 (top) @ The M011erCenter; p18
(bottom), p29 (top) @Thinkstock.co.uk; p84 (bottom) @Petameychev; p122 (bottom right)
@Guillermain I Dreamstime.com; p314@pushinka; pI32@Pixabay; p252@SOLvera; p370
@Iucadp I Can Stock Photo Inc.

Cover image: @ Shutterstock

Introduction 7
Guide to the TOEIC@Test 7
About this Course 8

Listening Comprehension 11

Part 1: Photographs 12
Part 2: Question-Response 38
Part 3: Short Conversations 65
Part 4: Short Talks 109

Listening Comprehension Test 145

Reading 158
Grammar 159
Vocabulary 175
Part 5: Incomplete Sentences 190
Part 6: Text Completion 203
Part 7: Reading Comprehension 218

Reading Test 296

Appendices 324

Answer Sheets and Score Conversion Chart 325

Essential Vocabulary 329
Understanding Different Accents 334
Tips on Taking the TOEIC Test 338

Practice Tests 341

Practice Test 1 342

Practice Test 2 382
 Listening Comprehension

Part 1 IPhotographs

Try It Out 13
Improve Your Performance 17 1111. Analyzing Distractors 18
Similar-sounding Words 22
Incorrect Key Words 24
Incorrect Interpretations 26
Steps to Success 28
Strategy Review and Tips 34
Review Test 35

Part 2 I Question-Response
'Try It Out 39
Improve Your Performance 40 1111. Wh- Questions 41
Other Question Types 46
Words with Multiple Meanings 54
Similar-sounding Words 55
Homophones 56
Steps to Success 57
Strategy Review and Tips 63
Review Test 64

Part 3 IShort Conversations

Try It Out 66
Improve Your Performance 71 1111. listening for Main Ideas 72
listening for Details 78
Making Inferences 87
Steps to Success 97 Conversations Including a Graphic 92
Strategy Review and Tips 103
Review Test 104

Part 4 IShort Talks

Try It Out 110
Improve Your Performance 113 1111. listening for Main Ideas 114
listening for Details 119
Making Inferences 127
Steps to Success 135 Short Talks Including a Graphic 130
Strategy Review and Tips 141
Review Test 142

Listening Comprehension Test 145

4 SCOPE AND SEQUENCE

•
Reading
Grammar and Vocabulary Part 5 and Part 6

Grammar 1111" 159 Vocabulary 1111" 175

Word Choice 160 Word Forms 176
Auxiliary Verbs 162 _ Words with Similar Meanings 178
Comparatives and Superlatives 164 Word Choice 180
Subject-Verb Agreement 166 Prepositions - Time and Place 182
Pronouns 168 Words that Look Alike 184
Verb Forms and Tenses 170 Conjunctions 186
Gerunds and Infinitives 172 Phrasal Verbs 188

Part 5 I Incomplete Sentences

Try It Out 191
Improve Your Performance 1111" Grammar and Vocabulary
Steps to Success 193
Strategy Review and Tips 199
Review Test 200

Part 6 IText Completion

Try it Out 204
Improve Your Performance 1111" Grammar and Vocabulary
Steps to Success 207
Strategy Review and Tips 213
Review Test 214

Part 7 IReading
,
Comprehension,;''
Try It Out 219
improve Your Performance 232 1111" Reading for Main Ideas 233
Reading for Details 239
Making Inferences 245
Steps to Success 268 Double Passages 252
Strategy Review and Tips 274 Triple Passages 260

Review Test 275

Reading Test 296

SCOPE AND SEQUENCE 5

6
 INTRODUCTION

Guide to the TOEIC@ Test

TOEIC stands for Test of English for International Communication. The TOEIC test measures your ability
to understand and use English across a wide range of business, travel, and work scenarios. Nearly
eight million people take the TOEIC test every year. It is an increasingly popular way to assess English
proficiency in the world of work.

The test is divided into two main sections: Listening Comprehension and Reading. There are 100 items
in each section, and all the items are multiple choice. The test takes two hours to complete.

In 2016, some sections of the TOEIC test were revised for test-takers in Japan and South Korea.
From 2018 these changes came into effect worldwide. The chart below shows the changes in the
revised TOEIC test:

TOEIC Test before 2018 TOEIC Test revised

Listening Comprehension 45m Questions Questions
Part 1: Photographs 10 Part 1: Photographs 6
Part 2: Question.Response 30 Part 2: Question-Response 25
Part 3: Short Conversations 30 Part 3: Short Conversations 39
10 conversations 13 conversations
3 questions per conversation 3 questions per conversation
Part 4: Short Talks 30 Part 4: Short Talks 30
10 talks 10 talks
3 questions per talk 3 questions per talk
Total 100 Total 100
Points 495 Points 495
Reading 75m
Part 5: Incomplete Sentences 40 Part 5: Incomplete Sentences 30
Part 6: TextCompletion 12 Part 6: TextCompletion 16
3 texts with 4 questions per text or 4 4 texts with 4 questions per text
texts with 3 questions per text Part 7: Reading Comprehension
Part 7: Reading Comprehension 10 single passages 29
7-10 single passages 28 2-4 questions per passage
2-5 questions per passage 2 double passages 10
4 double passages 20 3 triple passages 15
5 questions per set 5 questions per set
Total 100 Total 100
Points 495 Points 495
Total TOEIC Score 990 Total TOEIC Score 990

TOEIC Scoring
You cannot fail the TOEIC test. Your "raw" scores are converted into a test score of between 5 and
495 per section. This gives a total TOEIC score of between 10 and 990. Your TOEIC score is valid for
two years.

Your Score on the TOEIC Test

Don't expect to score a maximum 990! Be realistic with your aims. Your target should be to reach the
highest score that you are able to achieve. There are three levels in the course. This is the Introductory
Course. After completing all the exercises in this book you should be able to score around 500 on the
TOEIC test. Of course, if you study hard your score may be a lot higher than 500.

INTRODUCTION 7
 About this Course
Pass the TOEIC Test, New Edition is fully revised and updated to reflect the latest changes to the
TOEIC test. The exercises provide authentic, up-to-date language practice and skills development for
each part of the test.

Overview of each part

Try It Out This opening section gives you a preview of what to expect in the
test.

Improve Your Performance Here you practice the language and skills you need to do well in
each part. This material forms the basis of your preparation. Work
through these exercises and you will improve your score. Identify
any weaknesses you may have and work hard to overcome them.

Steps to Success This section helps you develop your test-taking skills, giving you
detailed guidance on how to attempt each type of question.

Strategy Review and Tips This reviews the best strategies to use for each part of the test, and
gives you some advice other test-takers have found useful.

Review Test This final section is a complete test for each part. Your performance
on thiS test will help you assess your progress.

Assessing your progress

As well as the Try It Out preview test at the start of each part and the complete Review Test at the end,
Pass the TOEtC Test includes other tests to help boost your score.

Mini Tests Regular Mini Tests give you authentic test practice specific to each i
language point or skill.

Listening Comprehension A complete Listening Comprehension Test assesses your ability on I

Test the Listening section of the test.

Reading Test A complete Reading Test assesses your ability on the Reading
section of the test.

Practice Tests Two full-length Practice Tests at the back of the book evaluate
your performance across both the Listening and Reading sections
of the test. You can use the Score Conversion Chart to get an
approximate indication of your TOEIC score.

Additional features
Grammar and Vocabulary These handy sections focus on the grammar and vocabulary you
need to progress successfully through this level.

Essential Vocabulary This is a comprehensive list of words and phrases used in this
level.
I
Understanding Different This provides practice recognizing the various accents used in the
Accents test. Being familiar with these accents will help to improve your
listening comprehension.

8 INTRODUCTION
Online Su~_or_t _
You will find a lot of additional TOEIC preparation exercises and activities on the website
that accompanies this course. Go to www.pass-the-toeic-test.com to:
• find out more about Pass the TOEIC Test
• get information and advice on taking the TOEIC test
• read useful Study Tips for ideas on how to improve your Listening and Reading skills
• download the Audio Program
download the Answer Key and Audioscript
• see a Word List of the most common words and phrases used in the book
• try the useful Worksheets, giving you further practice in the language and skills you
need to succeed in the TOEIC test.

To access the full range of Worksheets:

1. Go to www.pass-the-toeic-test.com.
2. Click FREE ACTIVITIES.
3. Choose a Worksheet.

Online TOEIC Practice Tests

Go to www.practice-the-toeic-test.com for authentic TOEIC test practice. Each full-length
Practice Test follows the format of the TOEIC test and gives you authentic practice that will
help you:
• improve your timing
• develop your test-taking skills and strategies
boost your confidence
identify areas for improvement
• increase your TOEIC score.

After each test, you will see an estimated TOEIC score. You can review your answers,
listen again, and see full explanations.

At the front of this book you have a unique registration code that allows you to take two
online TOEIC Practice Tests absolutely free. Simply follow the instructions to claim your
free tests.

INTRODUCTION 9
10
 LISTENING COMPREHENSION

Guide to the Listening Test

The first section of the TOEIC@test is Listening Comprehension. In this section, the test focuses on
how well you understand spoken English. There are four parts in this section.

Part 1: Photographs 6 questions

Part 2: Question-Response 25 questions
Part 3: Short Conversations 39 questions
Part 4: Short Talks 30 questions

You will have 45 minutes to complete this section of the TOEIC test.

Directions are given for each part. You need to mark your answers on the separate
Answer Sheet provided.

Guide to this section of Pass the TOEle Test

The Listening Comprehension section of Pass the TOEle Test is divided into the same four parts
as the TOEIC test. Each part begins with a Try It Out preview test, which shows you exactly what to
expect. This will also help you identify your strengths and weaknesses. You then study important skills
and useful language in Improve Your Performance. In Steps to Success you practice special strategies
for taking each part of the test, before Strategy Review and Tips summarizes key guidance and gives
useful advice. Finally, you put everything into practice in a Review Test.

For all Examples, the gender and accent of each speaker is given using these abbreviations:

[M-Am] American man [F-Am] American woman

[M-Br] British man [F-BrJ British woman
[M-Au] Australian man [F-Au 1 Australian woman
[M-Cn] Canadian man [F-Cn] Canadian woman

The gender and accent of every speaker for every recording is given in the Audioscript.

LISTENING COMPREHENSION 11
 PART
1PHOTOGRAPHS

This part of the TOEIC~ test consists of six black-and-white photographs. You will hear
four short statements describing each photograph. The photographs cover typical
situations. Most of the photographs are pictures of people. Some photographs are
pictures of a scene or an object.

You must choose the statement that best describes what you see in each photograph.
The statements are spoken only once, and are not written in your test book.

The statements are short and fairly simple. They are often in the present tense.

There is a short pause between each question, but there are no pauses between the
statements you hear that describe each photograph.

..=--=-~--. , ;0""'."' ~ •• '-,

. .' .,
~ QUICK CHECK I..
~,~:---. . -. ", ,"

,•. How many photographs are in this part of the TOEIC test?
; ~ -"" ~".". . '.' ~ .-.' : ' "::" '.. I. ..". -

, How many statements are there for each photograph?

_ . - _ . '" I", .

'-' Ho~ many times do 'you hear each statement? '.

t..:. • ..:. ' -',' - '(
Are all the photograph's of people?
:/ -'... \~L-_:..•
~...::" '.',' ,':,' -. I •

12 LISTENING COMPREHENSION
 TRY IT OUT

1 Directions
For each question, you will hear four statements about a photograph. Listen and select the one
statement: (A), (8), (C), or (D), that best describes the picture. Then mark your answer.
You will hear the statements only once.

Look at the photograph and listen to the four statements.

EXAMPLE

[M-Am]
(A) He's working on a computer.
(8) He's drawing on the board.
(C) He's walking into the room.
(D) He's sitting near the desk.

The best description of the picture is statement (8), "He's drawing on the board." You should
mark answer choice (8).

. Answer choice (Al incorrectly interprets the situation. The man is not working on a computer.
. Answer choice (C) uses a word that sounds similar to something you can see in the photograph.
He is working in the room, not walking into the room. Answer choice (0) uses the wrong verb.
The man is standing, not sitting, near the desk. ..... ,
~'•• ~',;_.~,_,,_ ••,'._:-Ir'._., ...•..•. ;,',_:< .. ,.~ _., •..•..•..'~..... I.

REMEMBER On the actual test, you will hear but NOT see the four answer choices.

PART1 PHOTOGRAPHS 13
 1.

@@@@

2.

@@@@

14 LISTENING COMPREHENSION
3.

@@@@

4.

@@@@

PART 1 PHOTOGRAPHS 15
 5.

0@@@

6.

0@@@ Score ../6

16 LISTENING COMPREHENSION
 IMPROVE YOUR PERFORMANCE

In this section you will practice ways to improve your score on Part 1 of the TOEIC@test.

These are the exercises you will cover:

Analyzing Distractors ~ understanding why some statements are correct

and others are incorrect

Similar-sounding Words ~ listening carefully to words that sound alike in

order to tell them apart

Incorrect Key Words ~ listening for key words to help identify correct
and incorrect statements

Incorrect Interpretations ~ listening for false accounts; distinguishing

between facts and assumptions

As you work through Improve Your Performance, look back at your answers in the Try It Out section and
try to identify your strengths and weaknesses. Notice what problems you have, and focus on the areas
you need to improve.

PART 1 PHOTOGRAPHS 17
 Analyzing Distractors
It is useful to understand why some answers are correct and others are incorrect. In order to
do this, you need to identify distractors. A distractor is an incorrect answer choice.

There are many reasons why a statement might be incorrect. However, they can be grouped
into three common types of distractor: simiiar-sounding words, incorrect key words, and
incorrect interpretations.

Exercise A

Look at the photograph you saw in Question 1. Read the four statements you heard.

1.

(A) She's taking something to a customer.

(B) She's standing at the reception desk.
(C) She's about to send a fax.
(0) She's talking on the phone.

The correct answer is answer choice (0), "She's talking on the phone."
This statement correctly describes what is happening in the photograph.

See the chart below for an explanation of each incorrect statement.

Type of Distractor Incorrect statement Reason statement is incorrect

Similar-sounding word (A) She's taking something to The word taking sounds like talking.
a customer.
Incorrect key word (B) She's standing at the The woman is sitting at the desk, not
reception desk. standing.

Incorrect interpretation (C) She's about to send a fax. We cannot be sure that the woman is
going to send a fax. There is no evidence.

REMEMBER On the actual test, you will hear but NOT see the four answer choices.

18 LISTENING COMPREHENSION
Exercise 8
Now look at the rest of the photographs from the Try It Out section. Read the statements you heard. Match
each incorrect statement with a type of distractor.

2. (A) The women are in an

exercise class.
(8) The instructor is sitting on
a stair.
(C) They're waving at the window.
(D) The curtains are closed.

A ....Correct
......Similar-sounding word
Incorrect key word
Incorrect interpretation

3. (A) He's examining a card in

the garage.
(8) He's trying to repair the
car door.
(C) He's driving the car into the
repair shop.
(D) He's fixing a tire on the car.

D Correct
..........
Similar-sounding word
Incorrect key word
Incorrect interpretation

PART 1 PHOTOGRAPHS 19
 4. (A) The tourists are swimming in
the lake.
(8) There's a boat on the water.
(C) It's a very large snake.
(D) There are some trees under
the water.

l) .... Correct
...............
Similar-sounding word
Incorrect key word
..... Incorrect interpretation

5. (A) The driver's door is open.

(8) The trunk is unlocked.
(C) The man is standing in the truck.
(D) The man is getting out of the truck.

A Correct
.........
Similar-sounding word
Incorrect key word
Incorrect interpretation

20 LISTENING COMPREHENSION
6. (A) She's closing the store.
(8) She's cleaning the window.
(C) She's sweeping the floor.
(0) She's looking at the door.

C Correct
Similar-sounding word
Incorrect key word
Incorrect interpretation

PART 1 PHOTOGRAPHS 21
 Similar-sounding Words
Incorrect answer choices sometimes include words that sound similar to key words in the correct
answers. For example, a photograph shows a man standing in a hall, but the statement you hear says
"He's standing against a wall." The words hall and wall sound similar. You need to listen carefully to
distinguish these similar-sounding words.

Exercise A 2 Listen to the words. Check (,f) the words you hear in each pair below.

1. large [Z] charge 0 6. plane 0 frame 0

2. fire 0 hire 0 7. choose 0 lose 0
3. guest 0 rest 0 8. close 0 nose 0
4. bag 0 rag 0 9. sock 0 lock 0
5. wait 0 way 0 10. waiter 0 water 0
Exercise B 3 Read these statements. Then listen and check (,f) the statements you hear.

1. The man is sitting alone. 0 4. She's setting the table. 0

The man is sitting at home. [Z] She's sitting at the table. 0
2. He's sailing a boat. 0 5. There's a bat on the chair. 0
He's selling a boat. 0 There's a hat on the chair. 0
3. They're working together. 0 6. The woman is waiting for a train. 0
They're walking together. 0 The woman is waiting for a plane. 0
Exercise C 4 Look at this photograph. You will hear six statements. Listen carefully and check (,f)
Correct or Incorrect for each statement.

EXAMPLE
You hear: 1. The woman is holding a copy.
This is incorrect. The words copy and coffee
sound similar.

1. Correct 0 Incorrect [Z]

2. Correct 0 Incorrect 0
3. Correct 0 Incorrect 0
4. Correct 0 Incorrect 0
5. Correct 0 Incorrect 0
6. Correct 0 Incorrect 0

22 LISTENING COMPREHENSION
 Similar-sounding Words

5 For each photograph, you will hear four statements. Listen and choose the correct statement:
(A), (B), (C), or (D). Do not be distracted by words that sound similar to what you see in the
photographs.

1.

0@@@

2.

0@@@
3.

0@@@
Score .13

PART 1 PHOTOGRAPHS 23
 Incorrect Key Words
Some statements describe photographs incorrectly, often by using the wrong key word (verb, noun,
adjective, etc.). For example, a photograph shows a man sitting in a bus, but the statement you
hear says:

He's standing in a bus. (incorrect verb)

He's sitting in a train. (incorrect noun)
He's sitting in front of a bus. (incorrect preposition)

Exercise A 6 Look at this photograph. You will hear six statements. Listen carefully to make
sure that the key words you hear accurately describe the photograph. Check (.t) True or False for
each statement.

EXAMPLE
You hear: 1. The woman has long dark hair.
This is false. The adjective long is incorrect. The woman has short dark hair.

1. True D False 0
2. True D False D
3. True D False D
4. True D False D
5. True D False D
6. True D False D

Exercise B 7 Look at this photograph. You will hear six statements. Listen carefully to make
sure that the key words you hear accurately describe the photograph. Check (.t) True or False for
each statement.

1. True D False D
2. True D False D
3. True D False D
4. True D False D
5. True D False D
6. True D False D

24 LISTENING COMPREHENSION
MINI IESTJ Incorrect Key Words

• For each photograph, you will hear four statements. Listen and choose the statement: (A), (8),
(C), or (Dl. that best describes the photograph. Listen carefully for any incorrect key words.

1. 2.

0@@@ 0@@@

3.

0@@@
Score ./3

PART 1 PHOTOGRAPHS 25
 Incorrect Interpretations
Some statements attempt to mislead you by giving a false account of what is happening. For example,
a photograph shows two men jogging in a park, but the statement you hear says "They're walking to
work." The description does not accurately describe what you see in the photograph.

False Accounts 9 Look at this photograph. There are

six statements. Listen carefully and check (.I) True or
False for each statement.

EXAMPLE
You hear: 1. He's leaning against the wall.
This is false. He is not leaning against the wall.

1. True D False [2]

2. True D False D
3. True D False D
4. True D False D
5. True D False D
6. True D False D

Some statements also attempt to mislead you by making assumptions that cannot be proven to be true.
For example, a photograph shows two women talking outside a restaurant, but the statement you hear
says "They're about to have a meal." The assumption is that they will go into the restaurant and have a
meal, but there is no visible evidence to support this. (They could, for example, be leaving the restaurant
or just passing by.)

Unsupported Assumptions '0 Look at this photograph.

There are six statements. Listen carefully and check (,f)
Fact or Assumption for each statement.

EXAMPLE
You hear: 1. They're about to catch a plane.
This is an assumption. There is no evidence
to support this.

1. Fact D Assumption [Z]

2. Fact D Assumption D
3. Fact D Assumption D
4. Fact D Assumption D
5. Fact D Assumption D
6. Fact D Assumption D

26 LISTENING COMPREHENSION
MINI TESlj Incorrect Interpretations

11 For each photograph, you will hear four statements. Listen and choose the statement: (A), (B),
(C), or (D), that best describes the photograph. Do not be misled by false accounts or unsupported
assumptions.

1. 2.

@@@@ @@@@

3.

@@@@
Score ../3

PART 1 PHOTOGRAPHS 27
 ~~ STEPS TO SUCCESS
This section presents an effective, step-by-step approach to use when answering questions on
Part 1 of the TOEIC@test.

The steps shown here are designed to help you achieve a higher score when you take the test.
By following these steps, you should be able to maximize your score on this part of the test.

a~ Study the photograph quickly to get a general idea of the context. Ask yourself where
the location is, what is happening, and who you can see.

Ask yourself ...

Where?
- at a train station, in an office, in a parking lot

What? buying a ticket, making a call, getting into a car

Il::::::=======~:
Who? passenger, office worker, driving instructor
~======O!~=

B~ Look for any significant objects and identify them. Ask yourself how they relate to the
location and what they tell you about the situation.

II~ Listen carefully to all four statements. As you listen, eliminate any statements you are
sure are incorrect. To help you eliminate incorrect statements:
• listen for key words that relate to the photograph
• be careful of words that sound alike
• do not be misled by incorrect interpretations

II~ Mark your answer.

p~evlewing 1 Key Skill for Part 1

I ---------
Step 1 and Step 2 involve previewing. Here, that means looking quickly at the photograph to
find out as much information as you can before you listen. Your goal is to get a general idea of
I
the context. If possible, try to predict statements you might hear. Think about the relationship
between any people you can see (e.g., if they are passengers, tourists, coworkers, etc.). Get
I
used to previewing Part 1 photographs in this way, and you will improve your TOEIC score.
1 . . ~ ~__ ._ ~ __

28 LISTENING COMPREHENSION
PART 1 STEPS TO SUCCESS
Practice 1

mmD Look at the photograph. Answer the following questions.

Where are these people? .

What are they doing?

What is their relationship?

EmD Find these objects in the photograph.

jacket folder telephone chair carpet board

What other things can you see? .

Ilii!D 12 Listen to four statements about the photograph. As you listen, eliminate any statements
you are sure are incorrect.

(A) ] eliminate ] consider

(B) ] eliminate ] consider
(C) ] eliminate ] consider
(0) ] eliminate ] consider

•• Select the one statement that best describes what you see in the photograph.

Mark your answer. (£; @ @ @

PART 1 PHOTOGRAPHS 29
 PART 1 STEPS TO SUCCESS Practice 2

BmD Look at the photograph. Answer the following questions.

Where is this? .

What is happening?
Who are these people?

EmD Find these items in the photograph.

clock cash register calendar fiie watch book

What other things can you see? .

IiiiiD 13 Listen to four statements about the photograph. As you listen, eliminate any statements
you are sure are incorrect.

(A) ] eliminate ] consider

(8) ] eliminate ] consider
(C) ] eliminate ] consider
(0) ] eliminate ] consider

BD Select the one statement that best describes what you see in the photograph.

Mark your answer. @ @ @ @

30 LISTENING COMPREHENSION
PART 1 STEPS TO SUCCESS
Practice 3

~ Look at the photograph. Answer the following questions.

Where is this person? .

What is he doing? .

What does he look like?

EDFind these items in the photograph.

menu teapot picture bowls tissue table

What other things can you see? .

IliiB '4 Listen to four statements about the photograph. As you listen, eliminate any statements
you are sure are incorrect.

(A) 1 eliminate 1 consider

(B) 1 eliminate 1 consider
(C) } eliminate ] consider
(D) 1 eliminate 1 consider

IiiDSelect the one statement that best describes what you see in the photograph.

Mark your answer. 0 @ @ @

PART 1 PHOTOGRAPHS 31
 PART 1 STEPS TO SUCCESS Practice 4

mmD Look at the photograph. Answer the following questions.

Where is this?
What is happening? ...
Who are these people?

•• Find these items in the photograph.

racket basket net shorts court balls

What other things can you see? .

I!iiB 15 Listen to four statements about the photograph. As you listen, eliminate any statements
you are sure are incorrect.

(A) 1 eliminate I consider

(8) 1 eliminate I consider
(C) 1 eliminate I consider
(D) 1 eliminate I consider

EDSelect the one statement that best describes what you see in the photograph.

Mark your answer. (£; @ @ @

32 LISTENING COMPREHENSION
PART 1 STEPS TO SUCCESS
Practice 5

~ Look at the photograph. Answer the following questions.

Where is this?

What is happening?
Who are these people? .

EmD Find these items in the photograph.

mirror poster hair dryer towel apron brush

What other things can you see? .

ED 16 Listen to four statements about the photograph. As you listen, eliminate any statements
you are sure are incorrect.

(A) 1 eliminate 1 consider

(B) I eliminate 1 consider
(C) 1 eliminate 1 consider
(0) 1 eliminate 1 consider

maD Select the one statement that best describes what you see in the photograph.

Mark your answer. @ @ @ @

PART 1 PHOTOGRAPHS 33
 STRATEGY REVIEW AND TIPS

Strategy Review Listening Test - Part 1

Remember, in the test...

Quickly preview each photograph before you hear the statements. Ask yourself Where? What? Who?
Look for and identify any important details.

Listen carefully to all four statements before making your decision.

While you listen, eliminate any answers that you are sure are wrong.

If you are not sure about the answer, don't waste time. Decide quickly!

As soon as you answer, move on and preview the next photograph.

_ Here is some advice that people taking the TOEIC test have found useful for this part.
Choose the tips you like, and try to use them.

! . ';Don'tr~~~~~topreviewthe .. --'1

.' I ~ ,.- - - - - ~ r.~!\ .' I. . .. I

"Most statements focus on the general situation or the main activity. However, a few 1

,
---------_.- --- ------ - ----- -----~

,, I
"
I
"If you can't immediately connect the statement with what you see, it is probably an
assumption. Remember, a fact is something that is definitely true. An assumption is
,;something that mayor may n?t be true." L_Jin-KYOng C~~~-",
~--- - - _. . -- _.. - - - - - -~

34 LISTENING COMPREHENSION
Review Test
'7 Directions: For each question, you will hear four statements about a photograph. Listen and select
the one statement: (A), (8), (C), or (0), that best describes the picture. Then mark your answer. You will
hear the statements only once.

1.

0@@@

2.

0@@@
PART 1 PHOTOGRAPHS 35
 3.

0@@@

4.

0@@@

36 LISTENING COMPREHENSION
5.

@@@@

6.

@@@@
Score ../6
EXTRA PRACTICE ONLINE
Go to www.pass-the-toeic-test.com for advice and useful exercises
to help improve your score on Part 1 of the TOEle test.

~ Similar-sounding Words
~ Practice with Prepositions
~ Separating Facts and Assumptions

PART 1 PHOTOGRAPHS 37
 PART
2 QUESTION-RESPONSE

This part of the TOEIC'" test consists of 25 items. For each item, you will hear a short
question or statement, followed by three responses. You must choose the most
appropriate response.

This part of the test is a "pure" listening challenge, because there are no photographs to
preview or answer choices to read. Everything is contained on the audio.

There is a short pause between each item. You will hear each item only once.

. .. .
How many items are in this part of the :rOEIC test?
.
How many responses are there for each item?
How many times do you hear each item?

38 LISTENING COMPREHENSION
 TRY IT OUT

'8 Directions
Listen to these questions and statements. After each question or statement, you will hear three
responses. Select the most appropriate response: (A), (6), or (C). Then mark your answer. You will
hear each question or statement, and the responses, only once.

EXAMPLE
You hear: [F-Am 1 What time is the board meeting?
You then hear: [M-Am] (A) The meeting room is on the left.
(6) Yes, everyone was bored.
(C) I think it's at twelve.

The best response to the question "What time is the board meeting?" is answer choice (C), "I think
it's at twelve." You should mark answer choice (C).
"j-; '.'" ,_ ~ ~. • __ -;-_ ,_ _ • _ ,_. • a. _.. .
Answer choice (A) answers a different question ("Where is the meeting room?"). ;
Answer choice (6) uses a word that sounds the same, but has a different meaning
. (bored sounds the same as board). '
t, : • --......---'--'-.~ _ - -- . • . __ .

REMEMBER On the actual test, you will hear but NOT see the question or statement and the
three answer choices.

1. Mark your answer. (£) @ @ 8. Mark your answer. (£) @ @

2. Mark your answer. (£) @ @ 9. Mark your answer. (£) @ @

3. Mark your answer. (£) @ @ 10. Mark your answer. (£) @ @

4. Mark your answer. (£) @ @ 11. Mark your answer. (£) @ @

5. Mark your answer. (£) @ @ 12. Mark your answer. (£) @ @

6. Mark your answer. (£) @ @ 13. Mark your answer. (£) @ @

7. Mark your answer. (£) @ @ 14. Mark your answer. (£) @ @

Score /14

PART 2 QUESTION-RESPONSE 39
 IMPROVE YOUR PERFORMANCE

In this section you will practice ways to improve your score on Part 2 of the TOEle" test.

These are the exercises you will cover:

Who Questions ~ recognizing different types of Wh- questions

Other Question Types ~ recognizing Yes/No questions, choice questions,

tag questions, negative questions, embedded
questions, and statements

Words with Multiple ~ choosing the correct meaning for words that
Meanings have more than one meaning

Similar.sounding Words ~ listening carefully to differentiate words that

sound alike

Homophones ~ listening for words that sound the same but

have different spellings and meanings

As you work through Improve Your Performance, look back at your answers in the Try It Out section and
try to identify your strengths and weaknesses. Notice what problems you have, and focus on the areas
you need to improve.

40 LISTENING COMPREHENSION
Wh- Questions
Around half of the questions you will hear in Part 2 of the TOEIC test are Wh- questions. These questions
ask for specific information, and begin with the words What, When, Where, Who, Whose, Why, and Which.
In addition, How is also grouped together with Wh- question words, because it asks for specific
information in a similar way.

Responses to Wh- questions can be short or long. Sometimes the response is simply a word or short
phrase, but you will often hear a complete sentence.

Exercise A Complete each short dialogue using a Wh- question word from the box.

What Where Who Whose Why Which How

1.:.Y.f:1.<;:.I1 ... did Carla leave the office? 5. .. coat is yours?

About five minutes ago. Mine's the red one.
2 do you get to work in the mornings? 6. .. didn't you ask for a new computer?
I usually take the subway. Because the one I'm using is fine.
3 do you think of the food? 7. is the bathroom, please?
It's OK I guess. But it's nothing special. At the end of the hall, on your left.
4 is in charge of the Halson project? 8. is that umbrella by the door?
I don't know. You'd better ask the C.E.O. It's Mr. Patterson's. He left it by mistake.

Exercise B Match each Wh- question (1-8) with the correct response (a-h).

1. What are you doing next Thursday? a. I'm not sure. They're not mine.
2. When did you begin working for this company? b. All the sales managers from Europe were there.
3. Where's the bank? c. She wrote this month's marketing report.
4. Who did you see at the conference? d. It was long, but very useful.
5. Whose are those files? e. He didn't want to lose control of the company.
6. Why did the President not support the takeover? f. I have a meeting at 3:00 P.M.

7. Which report did Lisa write? g. It's over there, on the corner.
8. How was the meeting? h. I started as a graduate trainee in 2010.

1... £...2 ... 3 . 4 5. 6 . 7. 8 .

PART 2 QUESTION.RESPONSE 41
 Questions with What
Exercise A Match each question (1-6) with the correct response (a-f).
1. What time are you open? a. It's very informative and easy to use.
2. What did Mrs. Smith ask you to do? b. How about Friday afternoon?
3. What is the best time to meet? c. From nine until five every day.
4. What will it cost to renew our insurance? d. 1 went to one on marketing.
5. What presentation did you go to? e. She wants me to write a report.
6. What do you think of our new website? 1. About $300, I think.

1. c 2. 3. 4 . 5... 6.

Exercise B Read the questions and choose the correct response: (A), (8), or (C).
1. What time does your flight leave?
(Al Yes, let's leave. (8) Is that the time? (C) At five fifteen.

2. What was the weather like on your vacation?

(A) I hope it's not raining. (8) It was OK. (C) I didn't like the hotel.

3. What do you do on Saturdays?

(Al I'm looking forward to it. (8) No, I don't. (C) I usually see my friends.

4. What's your plan for cutting costs this year?

(A) I haven't decided yet. (8) It cost more than I expected. (C) I hear it's expensive.

5. What's your office like?

(A) I don't like to work late. (8) That's a good idea! (C) It's pretty big.

6. What kind of business is Jason in?

(A) He's an engineer. (8) Yes, business is good. (C) He'll be back tomorrow.

Exercise C 19 Read the questions. Then listen and choose the correct response: (A), (8), or (C).
1. What was the company's headquarters like? @. @
2. What's the matter with Sanjay? @ @ @
3. What drink do you want? @ @ @
4. What will you do with your old laptop? @ @ @
5. What would you like to discuss? @ @ @
6. What did you put in that desk? @ @ @

20 You will hear eight questions that begin with What. Each question is followed by three

responses. Listen and choose the correct response: (Al, (8), or (C).
1.@ @ @ 3.@ @ @ 5.@ @ @ 7.@ @ @
Score
2.@ @ @ 4.@ @ @ 6.@ @ @ 8.@ @ @ .. J8

42 LISTENING COMPREHENSION
Questions with When or Where
Exercise A Match each question (1-6) with the correct response (a-f).
1. When does the meeting start? a. It should be here tomorrow.
2. Where is the post office? b. I left it at home.
3. Where is your cell phone? c. He's going to visit a client.
4. When will the package arrive? d. At three thirty, I think.
5. Where's Tim going? e. It's across from the supermarket.
6. When did you receive this fax? f. Late last night.

1.. <;l. 2 ... 3 4 . 5... 6.

Exercise B Read the questions and choose the correct response: (A), (B), or (C).
1. Where did you buy those shoes?
(A) I didn't want to lose them. (B) From the store on the corner. (C) They were cheap to buy.

2. When will the new director start work?

(A) Yes, he's flying direct. (B) He never walks. (C) He should begin next week.

3. When do you leave for France?

(A) I don't live in France. (B) We're flying tomorrow (C) Yes, it's a beautiful country.
morning.

4. Where should we have dinner tonight?

(A) I don't like heights. (B) Let's eat at the hotel. (C) I usually have dinner at
eight.

5. Where is the parking lot?

(A) There's one across the street. (B) There are lots of cars. (C) I like parks, too.

6. When will you finish the report?

(A) Thanks for your support. (B) Yes, I'll be at the finish. (C) By next Monday.

Exercise C 21 Read the questions. Then listen and choose the correct response: (A), (B), or (C).
1. Where is my black pen? @ @ •
2. When will you call? @ @ @
3. Where will the interview take place? @ @ @
4. When does the demonstration begin? @ @ @
5. When can you hand in the report? @ @ @
6. Where did you get your suit? @ @ @

E T. Questions with When or Where

You will hear eight questions that begin with When or Where. Each question is followed by three
responses. Listen and choose the correct response: (A), (B), or (C).
1. @ @ @ 3. @ @ @ 5. @ @ @ 7.@ @ @
Score
2. @ @ @ 4. @ @ @ 6. @ @ @ 8.@ @ @ .../8

PART 2 QUESTION.RESPONSE 43
 Questions with Who, Whose, Why, or Which
Exercise A Match each question (1-6) with the correct response (a-f).
1. Who forgot to mail these letters? a. Our office manager, Emily, will do that.
2. Why do you want to leave your job? b. Sorry, that was me.
3. Whose jacket is that? c. The 4:15 express to Paris.
4. Which train are you catching? d. I'm not enjoying it anymore.
5. Who's going to book our accommodations? e. We don't have the money.
6. Why can't we buy some new computers? f. I think it's Cheng's.

1.. P. 2. 3.. 4 . 5... 6...

Exercise 8 Read the questions and choose the correct response: (A), (8), or (C).
1. Which department do you work for?
(A) I like this apartment. (8) I'm in Human Resources. (C) That's not my department.

2. Why weren't you at the regional sales meeting?

(A) Yes, sales are increasing. (8) That's very reasonable. (C) I was on vacation.

3. Who's responsible for these mistakes?

(A) I don't like milkshakes. (8) We didn't have any (C) Marco was the project
responses. manager.

4. Whose printer is out of ink?

(A) Mine, and Susan's too. (8) I didn't print it. (C) I don't want a drink.

5. Why did the journey take so long?

(A) It's not too far. (8) The traffic was bad. (C) That's my attorney.

6. Who are those packages for?

(A) They're brochures for the (8) There are four more of them. (C) I'll mail them tomorrow.
sales team.

Exercise C 23 Read the questions. Then listen and choose the correct response: (A), (8), or (C).
1. Which way is Gate 34, please? • @ @
2. Why don't we leave early tonight? @ @ @
3. Who forgot to sign these letters? @ @ @
4. Whose idea was it to expand the business? @ @ @
5. Who has the key to the closet? @ @ @
6. Why didn't Richard stay in London? @ @ @

Questions with Who, Whose, Why, or Which

You will hear eight questions that begin with Who, Whose, Why, or Which. Each question is
followed by three responses. Listen and choose the correct response: (A), (8), or (C).
1. @ @ @ 3. @ @ @ 5. @ @ @ 7. @ @ @
Score
2. @ @ @ 4. @ @ @ 6. @ @ @ 8. @ @ @

44 LISTENING COMPREHENSION
Questions with How
Exercise A Match each question (1-6) with the correct response (a-f).
1. How much did the tickets cost? a. It lasts three days.
2. How soon can you deliver the new copier? b. It happens at least once a day.
3. How long is the conference? c. We can get it to you by Thursday.
4. How do you want to pay? d. It's about a mile from here.
5. How often does this fault occur? e. They were $50 each.
6. How far is the station? f. Is cash OK with you?

1... t:::... 2 ... 3 4. 5 . 6 .

Exercise 8 Read the questions and choose the correct response: (A), (6), or (C).
1. How was your stay in Madrid?
(A) I stayed there a week. (6) It's a long way. (C) It was great, thanks.

2. How many people work in your company?

(A) Over a hundred. (6) Most people drive to work. (C) Nobody accompanied me.

3. How late is the store open on Sundays?

(A) I ate already, thank you. (6) Yes, it opens at eight. (C) We close at nine on
weekends.

4. How much paper did you order?

(A) Enough for two months. (6) I read the newspaper (C) I need some for the
this morning. printer.

5. How well do you know Darren?

(A) I didn't know that. (6) We were at school together. (C) He's not very well.

6. How about going to a movie tonight?

(A) It's not moving at all. (6) I didn't like it very much. (C) That's a great idea.

Exercise C 25 Read the questions. Then listen and choose the correct response: (A), (6), or (C).
1. How old is Tim's car? @ • @
2. How can I help you? @ @ @
3. How many ink cartridges do you need? @ @ @
4. How much time will it take? @ @ @
5. How did you hear about the job? @ @ @
6. How do we get to the South Exit from here? @ @ @

INI TI:.SI Questions with How

26 You will hear eight questions that begin with How. Each question is followed by three
responses. Listen and choose the correct response: (A), (6), or (C).

1. @ @ @ 3.@ @ @ 5.@ @ @ 7.@ @ @

Score
2.@ @ @ 4.@ @ @ 6.@ @ @ 8.@ @ @ ... f8

PART 2 QUESTION-RESPONSE 45
 Other Question Types
Other types of questions you may hear in Part 2 of the TOEIC test include:

Yes/No questions - can be answered Yes, No, I don't know or with a statement.
Sometimes they may be answered with another question.

Choice questions - ask about alternatives or preferences.

Tag questions - added to the end of a statement to make a question.

Negative questions - begin with a negative.

Embedded questions - questions contained within a question.

You may also hear statements, in place of questions, for some items.

Responses can be short or long. Sometimes the response is simply a word or short phrase, but often
you will hear a complete sentence.

Exercise A Write the correct question type next to each sentence.

Vesh\'(j etUestiefl embedded question statement negative question

choice question tag question

1. ...........
Ms. Jackson is in New York now, isn't she?

2. .....We haven't received your invoice yet.

3. .................................
Can you tell me what time the conference finishes?

4 . Do you want coffee or tea?

5 . Don't you want to use the fax machine?

6. Y~;;/N9..:.'l"'~;;!;i9.'.1 Would you like delivery this Tuesday?

Exercise 8 Match each question or statement (1-6) with the correct response (a-f).

1. Are you going to Paris next weekend? a. No, I had no idea.

2. Do they want us to pay by cash or check? b. Actuaily, I've had it over a year.
3. Did you decide when to hold the meeting? c. Oh, no. That's very inconvenient.
4. That suit's new, isn't it? d. I think so, but it's not confirmed.
5. I'm afraid your flight is delayed, Mr. Wood. e. Yes. It will be on Thursday the 28th.
6. Didn't you know the package arrived this morning? f. They said either would be fine.

1. d 2 3 . 4... 5. 6 .

46 LISTENING COMPREHENSION
Yes/No Questions
Exercise A Match each question (1-6) with the correct response (a-f).

1. Did you see the Vice President yesterday? a. I think it's in the boardroom.
2. Can you e-mail the documents to me? b. No, I think I'll take a taxi.
3. Are you going home by bus? c. No, a single is OK.
4. Have you seen my cell phone anywhere? d. I'll do it right away.
5. Would you like a double room? e. Yes, I phoned her ten minutes ago.
6. Does Vicky know you're going to be late? I. Yes, we had a useful meeting.
1 :f... 2._.. 3. __ . 4.. 5.. 6 .

Exercise B Read the questions and choose the correct response: (A), (B), or (C).

1. Would you like some help with that report? 4. Will you stay in Vancouver overnight?
(A) It's a little short. (A) I'm coming back the same day.
(B) Yes, I can help. (B) It's too much to pay.
(C) I don't need any, thanks. (C) I hear it's all right.

2. Did you enjoy your meal? 5. Was there a problem at the bank?
(A) That's how I feel. (A) Yes, I'd like to thank them.
(B) It was delicious. (B) That's a good solution.
(C) Yes, that would be good. (C) No, everything went well.

3. Have you met Mr. Jacobs? 6. Does the museum open at nine?
(A) It's rather wet. (A) I think it is.
(B) He's over there. (B) Yes, it's fine.
(C) No, not yet. (C) No, not until ten, I'm afraid.

Exercise C 27 Read the questions. Then listen and choose the correct response: (A), (B). or (C).

1. Will the flight be on time?

2. Have you booked a room yet?
•
@
@ @
@ @
3. Do you want something to eat? @ @ @
4. Would you like to use the bathroom? @ @ @
5. May I take your coat? @ @ @
6. Can you book a table for five? @ @ @

Yes/No Questions
28 You will hear eight Yes/No questions. Each question is followed by three responses. Listen and
choose the correct response: (A), (B). or (C).
1.@ @ @ 3.@ @ @ 5.@ @@ 7.@ @@
Score
2.@ @ @ 4.@ @ @ 6.@ @@ 8.@ @@

PART 2 QUESTION-RESPONSE 47
 Choice Questions
Exercise A Match each question (1-6) with the correct response (a-f).

1. Do you want beef or fish? a. A suit and tie is best.

2. Will Mrs. Shriver arrive in the morning or in the afternoon? b. I'll have the salmon, thanks.
3. Is your office on the left or the right? c. Let's finish it now.
4. Would you like the door open or closed? d. It's at the end on the left.
5. Should I wear casual or formal clothes? e. She'll be here at 5:00 P.M.

6. Should we go now or stay and complete this work? f. Close it, please.

1.... p..... 2. m.m 3. m.m 4 ... 5..... 6...

Exercise B Read the questions and choose the correct response: (A), (B). or (C).

1. Did Susan come by train or bus? 4. Do you want coffee or tea?

(A) I met her at the station. (A) Tea's fine, thanks.
(B) Yes, she did. (B) I'll have one, please.
(C) She arrived on the 2:15 train. (C) No, not at all.

2. Is the meeting at one or five? 5. Would you like apple pie or cheesecake?
(A) There are five of us. (A) Yes, I'll retake them.
(B) It's just after lunch. (B) That wouid be great.
(C) Yes, we're meeting then. (C) They both look good.

3. Will the delivery be on Tuesday or Thursday? 6. Are you going to call Bill or send a fax?
(A) It could be either day. (A) I think it's about our tax.
(B) Yes, I'm very thirsty. (B) The bill arrived by fax.
(C) Not until three thirty. (C) I'll speak to him tonight.

Exercise C 29 Read the questions. Then listen and choose the correct response: (A). (B), or (C).

1. Can we pay by check or do you prefer cash?

2. Is the contract in the blue fiie or the red one?
•
0
@ @
@ @
3. Would you like to stay in or eat out? 0 @ @
4. Do you want a room with a bath or one with a shower? 0 @ @
5. Will you make the reservation or should I? 0 @ @
6. Has Brad gone to Washington or New York? 0 @ @

Choice Questions
30 You will hear eight Choice questions. Each question is followed by three responses. Listen and

choose the correct response: (A), (B). or (C).

1.0 @ @ 3.0 @ @ 5.0 @@ 7.0 @@
Score
2.0 @ @ 4.0 @ @ 6.0 @@ 8.0 @@ ... /8

48 LISTENING COMPREHENSION
Tag Questions
Exercise A Match each question (1-6) with the correct response (a-f).

1. The meeting has finished, hasn't it? a. No, I've never tried.
2. Connor isn't leaving the company, is he? b. Yes, we will.
3. You don't play golf, do you? c. Most people say she is.
4. Mrs. Sanders is a very good manager, isn't she? d. Yes, it finished at two.
5. Your flight wasn't late, was it? e. No, I don't think he is.
6. We will have to reduce costs, won't we? f. No, it arrived on time.

1... .d..... 2. 3 4 5 6 .

Exercise B Read the questions and choose the correct response: (A), (B), or (C).

1. You aren't hungry, are you? 4. This is your umbrella, isn't it?
(A) No, I'm from Romania. (A) It looks like mine.
(B) No, I just ate. (B) Thanks, I need one.
(C) That's a good idea. (C) No, it's not raining.

2. That training session was a waste of time, 5. Jason got a promotion, right?
don't you think? (A) That's my hand lotion.
(A) Yes, it was useless. (B) Yes, he's on your right.
(B) No, I don't think. (C) He didn't tell me.
(C) It's all wasted.

3. You met Josie before, didn't you? 6. These chairs aren't very comfortable, are they?
(A) I couldn't get any more. (A) I hope you feel better soon.
(B) We worked together in Tokyo. (B) This one is OK.
(C) No, I didn't know that. (C) Are you chairing the meeting?

Exercise C 31 Read the questions. Then listen and choose the correct response: (A), (B), or (C).

1. You haven't bought another printer, have you?

2. The product launch was a great success, wasn't it?

•
@ @ @
@ @

3. Train fares didn't go up again last week, did they? @ @ @

4. You'll finish this work today, won't you? @ @ @
5. Jim is a good worker, isn't he? @ @ @
6. You won't tell the boss I was late, will you? @ @ @

Tag Questions
32 You will hear eight Tag questions. Each question is followed by three responses. Listen and
choose the correct response: (A), (B), or (C).
1.@ @ @ 3.@ @ @ 5.@ @ @ 7.@ @ @
Score
2.@ @ @ 4.@ @ @ 6.@ @ @ 8.@ @ @ .........
../8

PART 2 QUESTION.RESPONSE 49
 Negative Questions
Exercise A Match each question (1-6) with the correct response (a-f).

1. Haven't you sent off those application forms yet? a. Sorry, I wasn't looking.
2. Aren't we going to order any new chairs? b. No, I never learned it at school.
3. Wasn't it kind of Mr. Blanchard to give us a pay raise? c. Yes, it was very generous of him.
4. Didn't you see that coffee cup on the floor? d. Sorry, I haven't had time.
5. Wouldn't you like to take a break now? e. Yes, I'm exhausted.
6. Can't you understand French? f. I don't think we have the money.

1 .....<:1.....2. m....... 3 ... 4 ... 5 . 6...

Exercise B Read the questions and choose the correct response: (A), (B), or (C).

1. Isn't this building perfect for our company? 4. Wouldn't you like someone to help you?
(A) It's a big project. (A) I like helping people.
(B) We should continue to build. (B) I guess I could use an assistant.
(C) Yes, it's just the right size. (C) I'd love some.

2. Aren't you tired after all that exercise? 5. Haven't you worked here before?
(A) Yes, let's take a break. (A) I spent six weeks here as a trainee.
(B) I don't like a lot of exercises. (B) No, I came by car.
(C) I retired last June. (C) I'd like some more.

3. Shouldn't you be leaving for the airport? 6. Didn't you know anyone at the party?
(A) It's noisy living near the airport. (A) It was a bit boring, actually.
(B) Yes, I don't want to miss my flight. (B) I didn't know that.
(C) The exports are arriving soon. (C) There was nobody I recognized.

Exercise C 33 Read the questions. Then listen and choose the correct response: (A), (B), or (C).

1. Doesn't the scanner work anymore?

2. Weren't you going to meet Jen this afternoon?

@
@
•
@ @
@

3. Hasn't the accountant finished yet? @ @ @

4. Isn't the President a great speaker? @ @ @
5. Didn't I ask you to get some more ink? @ @ @
6. Shouldn't you put on a coat? @ @ @

You will hear eight Negative questions. Each question is followed by three responses. Listen
and choose the correct response: (A), (B), or (C).
1. @ @ @ 3. @ @ @ 5. @ @ @ 7.@ @@ Score
2. @ @ @ 4. @ @ @ 6. @ @ @ 8.@ @@ .. /8

50 LISTENING COMPREHENSION
Embedded Questions
Exercise A Match each question (1-6) with the correct response (a-f).

1. Do you know where the water fountain is? a. I'll tell you as soon as I see him.
2. Did anyone tell you that you can't park there? b. It's on the first floor, near the elevator.
3. Will you let me know when Gareth arrives? c. Yes, there was an announcement yesterday.
4. Are you sure the convention is canceled? d. No, I turned it down in the end.
5, Did you decide whether you will take the job? e, Sorry, I'll move my car.
6. Can you tell me why the order is delayed? f. We have had problems at the factory.

1, . b 2. 3. 4, 5, 6, ..

Exercise B Read the questions and choose the correct response: (A), (8), or (C).

1, Do you know when the movie starts? 4. Did you know that Jim is now the Regional Manager?
(A) It's on Eighth Avenue. (A) I know him well.
(8) At six, I think. (8) Yes, I heard about that.
(C) Yes, I know, (C) They're having a meeting now.

2. Does anyone know where my umbrella is? 5. Are you sure you want to work here full-time?
(A) We think you're right. (A) Yes, I'd like to.
(8) It might be at reception. (8) We're all full-time staff,
(C) I don't know whose it is. (C) Around 40 hours a week.

3. Have you heard if they signed the contract? 6. Will you let me know your address?
(A) It's behind the closet. (A) Yes, I know where you live.
(8) Yes, I heard that too. (8) I'll e-mail it soon,
(C) Nobody's said anything. (C) Please call me Nick,

Exercise C 35 Read the questions. Then listen and choose the correct response: (A), (8), or (C).

1.

2,
Do you know where the bank is?
Did you decide where we're meeting?
•
@ @ @
@ @

3. Does anyone know where my keys are? @ @ @

4, Will you let me know when my order is shipped? @ @ @
5, Are you sure this address is correct? @ @ @
6. Can you tell me when the taxi is here? @ @ @

36 You will hear eight Embedded questions. Each question is followed by three responses. Listen
and choose the correct response: (A), (8), or (C),

1. @ @ @ 3.@ @ @ 5.@ @ @ 7.@ @ @

Score
2.@ @ @ 4.@ @ @ 6.@ @ @ B.@ @ @ .. jS

PART 2 QUESTION-RESPONSE 51
 Statements
Statements are common in Part 2 of the TOEIC test. There can be a wide range of possible responses to
a statement. Identifying the correct response can therefore be challenging.

Exercise A Match each statement (1-6) with the correct response (a-f).

A1
1. Mr. Simmons left an hour ago. a. Yes, let's rest for a while.

2. It's freezing cold outside! b. I hope it gets warmer soon.

3. There's no paper in the printer. c. Yes, he lived there for five years.

4. I think it's time for a break. d. I thought it closed at eight.

5. The store closes at ten. e. That's right. I saw him take a taxi.

6. I hear Joe speaks Chinese. f. I'll get some more right away.

1 'C.... 2. 3.. 4. 5. 6 .

A2
1. My flight gets in at seven. a. That's Philip's, I think.

2. This food is delicious. b. Do you have an elevator?

3. I found this file in the meeting room. c. I'll meet you at the airport.

4. This product is reliable and economical. d. How long is the warranty?

5. The stairs are on your left. e. I was in Hawaii on business.

6. I didn't see you in the office last week. f. I'm glad you like it.

1. c 2 3 . 4. 5. 6 .

A3
1. I don't feel so weli today. a. Maybe you should see a doctor.

2. Mr. Saito was happy with the demonstration. b. Don't worry. I won't forget.

3. It's very hot in here. c. Let's hope he places an order.

4. Please remember to mail this tonight. d. Oh really. Who's that?

5. Only one applicant seems to be suitable. e. I'll turn on the air conditioning.

6. I'm going to a concert tonight. f. I hope you really enjoy it.

1. a 2. 3. 4. 5. 6 .

52 LISTENING COMPREHENSION
Exercise B Read the statements and choose the correct response: (A). (B), or (C).
1. We need to rent a car. 6. This coffee is very good.
(A) It's not so far. (A) I'm pleased your cough is improving.
(B) Yes, we went by car. (B) I'll make one for you.
(C) OK. I'll check the price. (C) I knew you would like it.

2. I won't finish this work before Friday. 7. l'i1see you at six.

(A) The clerk's here on Monday. (Al I don't want to swim in the sea.
(B) Yes, it's very tidy. (B) I'm looking forward to it.
(C) Do you want my help? (C) Yes, he'i1 be six next week.

3. Let's go to the bank together. 8. Tina put the report on your desk.
(A) I don't know about weather. (A) The doctor said I should rest.
(B) Why do you want to come? (B) l'i1look at it soon.
(C) There's no need to thank me. (C) By tomorrow at the latest.

4. Thanks for the lunch. 9. These computers are on sale.

(A) Don't you feel weil? (Al Is that my mail?
(B) Yes, it was. (B) Maybe we'i1 buy one.
(C) You're welcome. (C) I'm buying a digital TV.

5. Tracy Chang is at reception for you. 10. There are lots of taxis over there.
(A) l'i1 be right down. (A) I'd prefer to walk.
(B) That's not my intention. (B) Yes, taxes are too high.
(C) The reception was wonderful. (C) I don't know what to wear.

Exercise C 37 Read the statements. Then listen and choose the correct response: (A), (B), or (C).
1. It's raining outside. @ • @
2. The post office is closed. @ @ @
3. My headache is getting worse. @ @ @
4. The train was late this morning. @ @ @
5. Timothy is preparing the business plan. @ @ @
6. You need to wear a suit. @ @ @
7. Today's training is in Room 14. @ @ @
8. This month's income is low. @ @ @
9. The bus leaves from Harvard Square. @ @ @
10. I'm very interested in this opportunity. @ @ @

Statements
38 You wiil hear eight Statements. Each statement is foilowed by three responses. Listen and
choose the correct response: (A), (B), or (C).

1. @ @ @ 3.@ @ @ 5.@ @ @ 7.@ @ @

Score
2. @ @ @ 4.@ @ @ 6.@ @ @ 8.@ @ @ /8

PART 2 QUESTION.RESPONSE 53
 Words with Multiple Meanings
In English, the same word can sometimes have more than one meaning. For example, you hear the
question "Do you have the right time?" followed by the response "Yes, it's on the right." The word right
is used for two different meanings: right (correct) and right (opposite of left). The TOEIC test sometimes
uses words that have multiple meanings in order to mislead you. This is especially common in Part 2.

Exercise A Read these questions and statements. Choose the correct meaning of the underlined word.
1. You have to come and see us more often. 5. Let's fix a date for the meeting.
a. visit b. look at a. arrange b. repair
2. We're looking for two cheap metal filing cabinets. 6. We need to make some hard decisions.
a. poor quality b. inexpensive a. difficult b. solid
3. That hotel is very good. 7. This keyboard doesn't appear to work.
a. kind b. high-quality a. seem b. become visible
4. We need to study the report carefully. 8. Sorry, I think you have the wrong number.
a. learn b. examine a. incorrect b. unsuitable

Exercise 8 Complete each pair of sentences with the same word.

1. Do you want to stop work and take a ...?re;:l,!<: ?
Th e mac h"me ISexpensive
. so p Iease d'on t bre ak .
It.
2. I'd like to a room for tonight.
I'm reading a on time management.
3. Hugo is taking a....... in business studies at college.
I never fly business as it's too expensive.
4. I would like a refund, please.
After the big meal everyone was. . .
5. What . ....of work do you do?
It was very .. of you to meet me.
6. I often . tennis on the weekend.
What did you think of the last night?
7. Please tell me your name and.
The president gave a wonderful .................................
at the start of the conference.
8. I don't like food that's too spicy or .. .
It's going to be .. and sunny all weekend.

STJ Words with Multiple Meanings

39 You will hear eight questions or statements, each followed by three responses. Listen carefully
for words with multiple meanings, and choose the correct response: (A), (8), or (C).
1, @ @ @ 3. @ @ @ 5, @ @ @ 7. @ @ @
2. @ @ @ 4. @ @ @ 6. @ @ @ 8. @ @ @ Score
)8

54 LISTENING COMPREHENSION
Similar-sounding Words
As in Part 1, incorrect answer choices can include words that sound similar to key words in the question
or statement. For example, you hear the question "Do you enjoy your job?" followed by the response
"Yes, I like to jog." The words job and jog sound similar. You need to listen carefully to distinguish these
similar-sounding words.

Exercise A For each numbered word below (1-5), find three words in the box that sound similar.

than bird meat disobey Japan hotel third ~ personnel sheet repay concrete bell heard delay

1. can ..pl<i,I:L
2. well
3. sweet
4. word ..........................
5. say

Exercise B Read these questions and responses. Underline the words that sound similar. Then identify
the correct response for each question.

1. Where's the report? 5. Should we meet at eight?

(A) I think James has it. (A) If that's not too late.
(B) There's a resort on the coast. (B) Go straight and turn left.
(C) I'd like some support. (C) Please wait here.

2. Are they coming by plane? 6. Congratulations on winning first prize.

(A) Please remain seated. (A) Can I have fries with that?

(B) I'm glad they came. (B) They advised me to go.

(C) No, they're taking a train. (C) Thanks. It was a big surprise.

3. What time do you usually get home? 7. Are you in charge of the sales promotion?
(A) It's a tough climb. (A) No, I think Simon is.
(B) Just before nine, usually. (B) It's a very large increase.
(C) There's a sign by the phone. (C) I don't use hand lotion.

4. When will they advertise the new position? 8. Would you prefer to leave at nine?
(A) The exhibition is on Friday. (A) I can refer you.
(B) It's a new competition. (B) It's time to transfer now.

(C) It'll be in Monday's edition of the paper. (C) Yes, if you don't mind.

Similar-sounding Words
You will hear eight questions or statements, each followed by three responses. Listen and
choose the correct response: (A), (B), or (C). Do not be misled by words that sound alike.

1.@ @ @ 3.@ @ @ 5.@ @ @ 7.@ @ @

Score
2.@ @ @ 4.@ @ @ 6.@ @ @ 8.@ @ @ i8

PART 2 QUESTION-RESPONSE 55
 Homophones
Words that sound the same but have different spellings and meanings are called homophones.
For example, you hear the question "Can you hear what she's saying?" followed by the response
"Yes, here it is." Both hear and here sound the same. Sometimes this part of the TOEIC test uses
homophones in order to mislead you.

Exercise A Complete each question or statement with the correct homophone.

c::.[.'?~~
1. Could you please .... .... the door? 5. I don.t...... ... Mike's cell phone number.
a. close b. clothes a. no b. know
2. Can you get the file for me? 6. Is it birthday today?
a. blew b. blue a. your b. you're
3. I've been waiting ages. 7. I.. . Jack on my way to work.
a. for b. four a.past b.passed
4. Did you buy that computer on . 8. There are many errors in this document.
a. sail b. sale a. too b. two

Exercise B Read these questions and responses. Underline two words that sound the same. Then
identify the correct response for each question.

1. Where do you want to have lunch? 5. The sun is very hot today.
(A) That's a good idea. (A) That's the wrong way.
(B) I have nothing to wear. (B) Yes, it is.
(C) Why don't you decide? (C) My son is fifteen.

2. The director will arrive in one hour. 6. Who knows the answer to question 17
(A) That's our collection. (A) There are ten questions.
(B) No, there are two. (B) I think I do.
(C) Is everyone ready? (C) I have a runny nose.

3. Have you read that magazine? 7. Something I ate didn't agree with me.
(A) I looked through it quickly. (A) Oh, that's a shame.
(B) Yes, it's very red. (B) Yes, it's at eight.
(C) It cost $10. (C) I don't like to argue.

4. Can you write your name on this form, please? 8. Could I see the account details?
(A) Yes, that's right. (A) I can't count.
(B) OK, I'll do it now. (B) They love the sea.
(C) The form's over there. (C) Here they are.

Homophones
You will hear eight questions or statements, each followed by three responses. Listen and
choose the correct response: (A), (B), or (C). Do not be misled by words that sound the same.
1.0 @ @ 3.0 @ @ 5.0 @ @ 7.0 @ @
Score
2.0 @ @ 4.0 @ @ 6.0 @ @ 8.0 @ @ ......
)8

56 LISTENING COMPREHENSION
 STEPS TO SUCCESS
This section presents an effective. step-by-step approach to use when answering questions on Part 2
of the TOEIC@test.

The steps shown here are designed to help you achieve a higher score when you take the test.
By following these steps, you should be able to maximize your score on this part of the test.

II~ Listen carefully and pay particular attention to the beginning of each question. The
first word or phrase is especially important. The beginning can help you identify the
type of question (Wh-, YeslNo, choice. etc.). Remember that sometimes you will hear a
statement rather than a question.

EI~ Think about the kind of response that might be appropriate. Decide what kind of
response you need to listen for.

Questions beginning with .•. May ask about ...

What? an activity (a meeting)

When? a dateltime, etc. (four o'c/ock)

Where? a place (the airport)

Who? a person I occupation (Mr. Smith I a dentist)

Why? a reason (because I was sick)

Which? an alternative (the red one)

How? a method (by car)

How long? duration (three days)

How often? frequency (once a month)

EI~ Listen carefully to all three answer choices. As you listen, eliminate any responses
you are sure are incorrect. To help you eliminate incorrect responses:
• try to remember details from the question or statement
• check that the response matches the question type
• do not be misled by distractors or responses that answer a different question

II~ Mark your answer.

PART 2 QUESTION-RESPONSE 57
 PART 2 STEPS TO SUCCESS Practice 1
Warm-up
mmD 42 Listen to this question. Check (.1) the first word you hear.

[ ] Where (.I] Would [] What [] When

r!D!D Predict one or two possible responses. Note your ideas.

TtJ,,,,s~""Y.\s...f.\,:,!":.

I!D!D Look at the responses below. Eliminate any you are sure are incorrect.

(A) Not at all. That's fine. [,(] eliminate [ ] consider

(8) Yes, I like meat. [,(] eliminate [ ] consider
(C) The end of the week would be OK. [ ] eliminate (.I] consider

mD Select the most appropriate response and mark your answer. @ @ •

Practice
mmD 43 Listen to this question. Pay particular attention to the beginning.

r!D!D Quickly think of one or two possible responses.

I!D!D Listen to the responses. Eliminate any you are sure are incorrect.

(A) ] eliminate ] consider

(8) ] eliminate ] consider
(C) 1 eliminate ] consider

mD Mark your answer. @ @ @

58 LISTENING COMPREHENSION
PART 2 STEPS TO SUCCESS Practice 2
Warm-up
ED •.•
Listen to this question. Check (,I) the first word you hear.

[ J Who [J Do [1 Did [J Does

EDPredict one or two possible responses. Note your ideas.

mmD Look at the responses below. Eliminate any you are sure are incorrect.
(A) Is that the time? 1 eliminate 1 consider
(B) Yes, unless I'm away on business. 1 eliminate 1 consider
(C) Thanks, but I've eaten already. 1 eliminate 1 consider

EmDSelect the most appropriate response and mark your answer. 0 @ @

Practice
ED 'OS Listen to this question. Pay particular attention to the beginning.

EDQuickly think of one or two possible responses.

mmD Listen to the responses. Eliminate any you are sure are incorrect.
(A) 1 eliminate J consider
(B) 1 eliminate J consider
(C) J eliminate 1 consider

EmDMark your answer. 0 @ @

PART 2 QUESTION-RESPONSE 59
 PART 2 STEPS TO SUCCESS Practice 3
Warm-up
ED 46 Listen to this question. Check (.1) the first word you hear.

[ 1 What [1 Where [1 When [] Why

Iii& Predict one or two possible responses. Note your ideas.

mD Look at the responses below. Eliminate any you are sure are incorrect.

(A) He's an electrician. ] eliminate ] consider

(B) Yes, he does. ] eliminate ] consider
(C) He'd like to, one day. ] eliminate I consider

EmD Select the most appropriate response and mark your answer. @ @ @

Practice
mmD 47 Listen to this question. Pay particular attention to the beginning.

EiiiD Quickly think of one or two possible responses.

mD Listen to the responses. Eliminate any you are sure are incorrect.

(A) 1 eliminate 1 consider

(B) ] eliminate 1 consider
(C) 1 eliminate 1 consider

EmD Mark your answer. @ @ @

60 LISTENING COMPREHENSION
PART 2 STEPS TO SUCCESS
Practice 4
Warm-up
EmD 48 Listen to this question. Check (.f) the first word you hear.

[ 1 Can [1 When [ 1 Where [1 Do

EiiD Predict one or two possible responses. Note your ideas.

EiiD Look at the responses below. Eliminate any you are sure are incorrect.

(A) I can see you perfectly. 1 eliminate 1 consider

(B) Yes, of course. 1 eliminate 1 consider
(C) I took the subway. 1 eliminate 1 consider

ED Select the most appropriate response and mark your answer. 0 @ @

Practice
EmD 49 Listen to this question. Pay particular attention to the beginning.

EiiD Quickly think of one or two possible responses.

EiiD Listen to the responses. Eliminate any you are sure are incorrect.

(A) 1 eliminate 1 consider

(B) 1 eliminate J consider
(C) 1 eliminate 1 consider

ED Mark your answer. 0 @ @

PART 2 QUESTION.RESPONSE 61
 PART 2 STEPS TO SUCCESS
Practice 5
Warm-up
I!mD 50 Listen to this statement. Check (.I) the first phrase you hear.

[ 1 It's nearly time [] Please don't [ ]1 don't want [] There are a lot

mmD Predict one or two possible responses. Note your ideas.

mmD Look at the responses below. Eliminate any you are sure are incorrect.

(A) I'd like to do that again. 1 eliminate ] consider

(8) The traffic was terrible. 1 eliminate 1 consider
(C) Don't worry. You won't be late. 1 eliminate 1 consider

limSelect the most appropriate response and mark your answer. @ @ @

Practice
I!mD 51 Listen to this statement. Pay particular attention to the beginning.

mmD Quickly think of one or two possible responses.

mmD Listen to the responses. Eliminate any you are sure are incorrect.

(A) 1 eliminate 1 consider

(8) 1 eliminate I consider
(C) 1 eliminate 1 consider

limMark your answer. @ @ @

62 LISTENING COMPREHENSION
 STRATEGY REVIEW AND TIPS

Strategy Review Listening Test - Part 2

Remember, in the test. ..

Concentrate on the audio completely. Focus especially on the beginning of each question or
statement.

As you listen to the question or statement, think about possible responses.

Listen carefully to all three responses before making your decision.

Eliminate any answers that you are sure are wrong.

If you are not sure about the answer, don't waste time. Decide quickly! There is only a short
pause of a few seconds between each question.

Here is some advice that people taking the TOEIC test have found useful for this part.
Choose the tips you like, and try to use them .

,,
"I find it hard to maintain concentration on this part. So, for each item, I begin by t,

holding my pencil over (A). If I think I hear the correct response, I keep my pencil
Ii
over (A). If I think the response is incorrect, I move the pencil along to (6) and repeat
the tactic. After I've heard all three responses, I mark the letter my pencil is over. This I:
helps me keep up with the recording and focus on the right answer." Pierre Bertrand Il
~----------------------- ----------_.---.-.---
- -~ ._.
..--- ..---.----------
~~----.~
..." - --
.. . --~------~- -.
"Don't think too hard about one answer, because you might miss the next question. ,"
Just guess and get ready for the next question."
.~. - _ ..
--~ ~.. _... -
". - .- _. -- - - . - - - - -~
Dae-Ho Kyoun
.--------------~
-- -------
- - --
-~-
--
-
. '

"Don't expect the same verb tense to be used in the question and the response. I
noticed that correct responses are often in a different verb tense to the question."
Umiko Kimura
-------------------------_ ../"
-- -- ---_.~
, "If you think you hear the same word in the question and in the response, it could be I
a dlstractor!" Kurt Graggaber
. ---- .. - -
----------------
- - -- - -----------------'"'" -

. . ._- -- - -------- - _. .
"The best advice I can give is to always listen carefully to the first word. This is the key J'

to identifying the correct answer." Pedro Ruiz

.,---------- -- . - - -- ---- --""
-- - ------ ----

PART 2 QUESTION-RESPONSE 63
 Review Test
52 Directions: Listen to these questions and statements. After each question or statement, you will hear
three responses. Select the most appropriate response: (A), (6), or (C). Then mark your answer. You will
hear each question or statement, and the responses, only once.

1. Mark your answer. (6) @ @ 14. Mark your answer. (6) @ @

2. Mark your answer. (6) @ @ 15. Mark your answer. (6) @ @
3. Mark your answer. (6) @ @ 16. Mark your answer. (6) @ @
4. Mark your answer. (6) @ @ 17. Mark your answer. (6) @ @
5. Mark your answer. (6) @ @ 18. Mark your answer. (6) @ @
6. Mark your answer. (6) @ @ 19. Mark your answer. (6) @ @
7. Mark your answer. (6) @ @ 20. Mark your answer. (6) @ @
8. Mark your answer. (6) @ @ 21. Mark your answer. (6) @ @
9. Mark your answer. (6) @ @ 22. Mark your answer. (6) @ @
10. Mark your answer. (6) @ @ 23. Mark your answer. (6) @ @
11. Mark your answer. (6) @ @ 24. Mark your answer. (6) @ @
12. Mark your answer. (6) @ @ 25. Mark your answer. (6) @ @
13. Mark your answer. (6) @ @

Score ..............
../25

64 LISTENING COMPREHENSION
PART
3 SHORT CONVERSATIONS

This part of the TOEIC~ test consists of thirteen short conversations. There are three
questions for each conversation. Each question has four answer choices. You must
choose the correct answer from the four choices.

You can read the questions and the answer choices, but not the conversations. You will
hear each conversation only once.

NOTE
• Most conversations are between two people. Often each person speaks twice, but
sometimes they may speak three or more times each.

• Conversations are designed to be natural, so they include contractions (I'll rather than
I will), fillers (Oh, Uh, Hmm, etc.) and a range of formal and informal language.

• One conversation has three people.

• There are a few questions that require you to make inferences based on what you
hear. These questions test your knowledge of context, and vocabulary function.
For example, What does the man mean when he says, "It's up to you"?

• For three conversations you will also see a small graphic (e.g., a form, list, or label)
together with the questions. One question will require you to relate the information in
the graphic to what you hear in the conversation.
For example, the graphic may be a list of office departments. One question may be:
Look at the graphic. Which department You will not
does the man need to contact?
hear the name of the department, but the man may be calling with an invoice query,
and one of the departments is Finance.

• After each conversation, you will hear the three questions. There is a pause of eight
seconds between each question.

..
'," ...•

QUICK CHECK

~any conversations are there in this part of the TOEIC test?

How many conversations have three speakers?
What kinds of graphics are sometimes used?
Do all the conversations include a graphic?
Are the conversations repeated?

PART 3 SHORT CONVERSATIONS 65

 TRY IT OUT

53 EXAMPLE 1 - a typical conversation

Most conversations are between two speakers. Each speaker has two "turns".

[M-Am] Hello. I work in a small accounting firm and we're interested in a Web site. I saw your ad in a
locai newspaper. Um - can you tell me how much it would cost?
[F-Cn] Ah, well that depends on what you want. I'm guessing you won't want e-commerce or
anything too fancy?
[M-Am] Oh no, Just something simple to give us an online presence. The cheaper the better, actually.
[F-Cn] Hmm. I see. Well, our basic package costs from $3,000 .. , that's for a maximum of 20 pages,
with photos. I can put you through to one of our team of designers, if you'd like to find out
more?

1, Where most likely does the woman work?

(A) At an accounting firm
(B) At a web design agency
(C) At an online store
(D) At a local newspaper

- - - .
2. Why is the man calling?
(A) To make a purchase
(B) To query an invoice
(C) To inquire about a service
(D) To complain about the price

• •• •

3. What does the woman offer to do?

(A) Reduce the price
(B) Provide more information
(C) Connect the man with a colleague
(D) Send some photographs

.. • •

REMEMBER On the actual test, you will hear but NOT see each conversation.

66 LISTENING COMPREHENSION
 54 EXAMPLE 2 - a longer conversation
For some conversations, speakers have more than two "turns".

[M-Cn] What time's the train?

[F-Am] I think it leaves at five minutes after eleven.
[M-Cn] Really? We don't want to miss it.
[F-Am] Don't worry. We have five minutes.
[M-Cn] But this traffic's terrible! Can't you take a different route?
[F-Am] No. This is the only way. Look, there's the station! We're almost there.
[M-Cn] Well, that's a relief!

1. Where are the speakers?

(A) At a train station
(B) In a hotel
(C) In a car
(D) At an airport

- --- - - -- ._- -
The man mentions the traffic and asks the woman If she can take a different route. The woman
is driving. They are not yet at the train station (A). (B) is not mentioned. (D) seeks to mislead by
confusing train with plane. i
----- -- -----------------_. '

2. Why is the man nervous?

(A) He thinks the woman is driving badly.
(B) He does not feel well.
(C) He thinks they are going the wrong way.
(D) He is worried about missing the train.

The man says We don't wa;; to miss it. His trai~ ieaves shortiy. He says the traffic is terrible, .-:
not the woman's driving (A). The man is anxious, but there is no indication he feels unwell (B).
(el mistakenly relates the man's request to take a different route to heading in the wrong direction.
I..... _
3. What time is it?
(A) 5:00 A.M.

(B) 7:00 A.M.

(C) 9:00 A.M.

(D) 11 :00 A.M.

The train leaves at five minutes after eleven and the woman says We have five minutes.
(A) confuses the time five o'clock with five minutes. (B) confuses the similar-sounding words
seven and eleven. (C) is not mentioned.

REMEMBER On the actual test, you will hear but NOT see each conversation.

PART 3 SHORT CONVERSATIONS 67

 55 EXAMPLE 3 - a conversation between three speakers
This example shows a conversation between three speakers. Notice Question 3, which is an example
of an implied meaning question.

[F-Br] How was the trade show, guys? Did you enjoy it?
[M1-Am] I'll say. There were a lot of new products on display. Plenty of things I hadn't seen before,
actually.
[M2-Au] Yeah, and almost all our rivals were exhibiting there. Out of interest, why didn't we have a
stand, Nick?
[M1-Am] I was thinking we would, but the cheapest they had was over $8,000.
[F-Br] What? Just for two days? That's incredible.
[M1-Am] Yeah. I couldn't really justify that kind of expense, but maybe nex1year.

1. Who are the speakers?

(A) Trade show exhibitors
(B) Office coworkers
(C) Employees of rival firms
(D) Business students

~~f~.~ --:1'" : ~ # •• I~ I _' ---.-----.---------.

The"speakers are discussing a trade show, and why their company didn't exhibit there. They refer ,;
"to'themselves as we and mention ...J....._'
__'l • . .
our rivals. We can deduce
_' ~ __
they ••work together.' 1 • •
':. •

2. What can be inferred about the woman?

(A) She did not attend the event.
(B) She was away for two days.
(C) She is responsible for new products.
(D) She enjoys going to trade shows.

t r' . -~.) , .. --- ---------r- .-~

l The woman asks the men How was the trade show, guys? and they explain a little about it.
We can
_1 __ infer the woman didn't go to the event.
,________________ _ _ _ [' _~

3. Why does the woman say, "That's incredible"?

(A) She thinks the news is wonderful.
(B) One of the men won a prize.
(C) She is surprised at the cost.
(D) Her trip was very short.

---- .. ....
r"-~-----
The
I
woman is responding
_.
to the news that a stand at the
..
twO-day event
t
cost $8,000._ ,

REMEMBER On the actual test, you will hear but NOT see each conversation.

68 LISTENING COMPREHENSION
56 EXAMPLE 4 - a conversation including a graphic
This example shows a conversation including a graphic. Notice Question 3, which requires you to
relate the information you see in the graphic to what you hear in the conversation.

[M-Br] Sorry, Katy. Gan you tell me when I'm seeing Dr. Nickels? Weather chart
I can't remember. Monday 9°e
[F-Gn] No problem. Let me just check in the diary ... Uh, that's at 3 P.M.
Tuesday Boe
on Friday. Wednesday 7°e
[M-Br] OK, thanks. It's a long drive and I'm not looking forward to it, Thursday 10 e
0

to be honest. I hope the weather improves. Friday 10 e

0

[F-Gn] I checked and they say it is going to be warmer from tomorrow.

[M-Br] Well, that's a relief. And I suppose he is the senior engineer on this
project, so I can't avoid going.

1. What is the conversation mainly about?

(A) The changing weather
(B) Plans for a vacation
(C) An upcoming meeting
(D) A medical appointment

The speakers are discussing the man's meeting with Dr. Nickel's, which is scheduled for
3 P.M. on Friday.
----- ------

2. What does the man imply about Dr. Nickels?

(A) He has been unwell.
(B) He might soon retire.
(C) He will be relieved.
(D) He is a key associate.

The man says Dr. Nickel's is the senior engineer on this project and therefore he can't avoid
going. We can infer Dr. Nickels is an important contact.
- ----- -

3. Look at the graphic. On what day does this conversation take place?
(A) Tuesday
(B) Wednesday
(C) Thursday
(D) Friday
- ---------_._.
The woman mentions the weather is going to be warmer from tomorrow. We can see from the
chart that the weather will improve from Thursday, meaning the day the conversation takes
place IS Wednesday.
.... - - - ._ ..

REMEMBER On the actual test, you will hear but NOT see each conversation.

PART 3 SHORT CONVERSATIONS 69

 57 Directions
You will hear four conversations. For each conversation, read the three questions and the four answer
choices that follow each question. Select the most appropriate answer: (A), (8), (C), or (D). Then mark
your answer. You will hear each conversation only once.

1. What is the woman's job? 7, Where are the speakers?

(A) Teacher (A) In a restaurant
(8) Flight attendant (8) In an airport
(C) Secretary (C) In a hotel
(D) Chef (D) In a police station

2. What did the caller want to do? 8. What are the speakers discussing?
(A) Change an appointment (A) A wake-up call
(8) Send a fax (8) A meeting
(C) Have lunch (C) A flight schedule
(D) Place an order (D) A welcome party
3. When will the man meet the caller? 9. What will the man probably do next?
(A) Later that afternoon (A) Catch a plane
(8) Later that evening (8) Have breakfast
(C) The following morning (C) Go to sleep
(D) The following afternoon (D) Start work

4. Who are the speakers? 10. Where does this conversation take place?
(A) Athletes (A) In a hotel
(8) Job applicants (8) In an office building
(C) Actors (C) In a fire station
(D) Security guards (D) In a school

5. What does the man mean when he says, 11. What is the problem?
"Don't hold your breath"? (A) The coffee machine is broken.
(A) He doubts they will be successful. (8) The woman cannot make copies.
(8) They all feel very tired. (C) The man has lost some paper.
(C) They cannot wait for long. (D) The woman has failed a test.
(D) He is worried about the women's health.
12. Look at the graphic. What extension number
6. What will they probably do next? will the woman call?
(A) Take a rest (A) 221
Personnel Extension
(8) Start work (8) 249
Sandy Kline 221
(C) Watch a play (C) 322
Bob Statham 249
(D) Catch a bus (D) 389 Gerry Connors 322
Mel Leeson 389

1. 0 @ @ @ 4. 0 @ @ @ 7. 0 @ @ @ 10. 0 @ @ @
2.0 @ @ @ 5. 0 @ @ @ 8. 0 @ @ @ 11. 0 @ @ @
3.0 @ @ @ 6. 0 @ @ @ 9. 0 @ @ @ 12. 0 @ @ @
Score. .../12

70 LISTENING COMPREHENSION
 IMPROVE YOUR PERFORMANCE

In this section you will practice ways to improve your score on Part 3 of the TOEIC@test.

These are the exercises you wili cover:

Listening for Main Ideas ~ listening to conversations for overall

comprehension; identifying the speakers, the
topic, the main activities and the location

Listening for Details ~ listening to conversations for specific

information; identifying time, reasons,
plans, offers, requests, suggestions, advice
and opinions

Making Inferences ~ listening to conversations for information that is

not directly stated

Conversations Including relating what you hear with information you can
a Graphic see in a simple graphic (e.g., a chart, table, etc.)

In the TOEIC test, there are conversations on many different topics: business meetings, negotiations,
travel, health care, entertainment, socializing, etc. You will practice listening to a wide range of
conversation topics to help you prepare for this part of the test.

As you work through Improve Your Performance, look back at your answers in the Try It Out section and
try to identify your strengths and weaknesses. Notice what problems you have, and focus on the areas
you need to improve.

PART 3 SHORT CONVERSATIONS 71

 Listening for Main Ideas
In Part 3, you need to demonstrate that you have a good overall understanding of the conversations
you hear. Questions that test your ability to understand main ideas in a conversation may ask about the
speakers, the topic, the main activities, and the location.

TIPS I Listening for Main Ideas - Part 3 Short Conversations

• Look for questions such as Who is the man talking to? What are they discussing?
What is happening now? Where is the conversation taking place?
• As you listen, ask yourself: Who is speaking? What are they talking about?
What are they doing? Where are they?

• Don't worry about words you might miss. You do not need to understand every
single word in a conversation in order to understand the main ideas.

58 EXAMPLE

[M-BrJ My interview was terrible. I don't think I'll get ttie promotion. ., talking
. ~about
[F-Am] Don't worry. You have good !=jualificationsand a lot of experience. --- a job
I'm sure they'll choose you. interview
[M-Br] No, I don't think so. Not with my poor health record.
waitingfO' ._Anyway, wtiere's my bus? It's five minutes late already.
a bU5
[F-Am] Look, here it is. Try not to worry about it tonight.
Go home, relax, and I'll see you in tHe office tomorrow. ....'--- coworkers

1. What are the speakers discussing?

The man mentions he had an interview
(A) A bus schedule
for a promotion. The woman refers to his
(B) A job interview
qualifications and experience. She tells him
(C) A health problem
not to worry about it (the interview).
(D) A recent exam

2. Where does the conversation take place?

The man asks Anyway, where's my bus? and
(A) At the man's home
mentions it's late. The woman says here it is.
(B) At an airport
They must be waiting at a bus stop.
(C) At a bus stop
(D) At a taxi stand

3. Who are the speakers?

(A) Office workers The woman says I'll see you in the office :
(B) Restaurant employees tomorrow, which suggests they work together,
• I
(C) Bus drivers In an office.
J
(D) Medical doctors

72 LISTENING COMPREHENSION
Questions about the Speakers Hssential Vocabulary p329
These questions focus on who you hear. They ask you to identify who the speakers are, their
occupations, and their relationship to each other.

Listen for: Questions about the speakers may include Who are the speakers? Who most likely is the
man? What is the woman's occupation?

59 Listen to six short conversations. Choose one statement: (A), (B), (C), or (0), that best answers
each question.

1. Who most likely is the woman? 0@@@

(A) A teacher
(B) A student
(C) A secretary
(0) A flight attendant

2. Who are the speakers? 0@@@

(A) Booksellers
(B) Authors
(C) Travel agents
(0) Police officers

3. Who is the man talking to? 0@@@

(A) A passenger
(B) A tourist
(C) A patient
(0) An employee

4. Who is the man? 0@@@

(A) A painter
(B) A firefighter
(C) A professor
(0) A florist

5. Who is the woman? 0@@@

(A) A receptionist
(B) A waitress
(C) A cleaner
(0) A hotel manager

6. What is the woman's occupation? 0@@@

(A) Flight attendant
(B) Taxi driver
(C) Traffic officer
(0) Ticket clerk

PART 3 SHORT CONVERSATIONS 73

 Questions about the Topic
These questions focus on what the conversation is about. They ask you to identify the subject of the
conversation, which can be a person, a thing, or an activity.

Listen for: Questions about the topic may include What are the speakers talking about? What is the
subject of the conversation? What is the problem?

60 Listen to six short conversations. Choose one statement: (A), (B), (C), or (0), that best answers
each question.

1. What is the subject of the conversation? @@@@

(A) A flight
(B) A movie
(C) A meeting
(0) A presentation

2. What are the speakers talking about? @@@@

(A) Food quality
(B) Poor service
(C) Cooking techniques
(0) Healthy eating

3. What are the speakers mainly discussing? @@@@

(A) A board meeting
(B) A sales report
(C) A new employee
(0) A daily schedule

4. What is the problem? @@@@

(A) The elevator is being serviced.
(B) Someone is trapped in the elevator.
(C) The elevator is broken.
(0) There are no stairs.

5. What are the people discussing? @@@@

(A) Buying a house
(B) Going to a party
(C) Someone's address
(0) Problems with neighbors

6. What are the man and woman talking about? @@@@

(A) The best way to get to the airport
(B) The cost of public transportation
(C) The location of the train station
(0) The airport bus schedule

74 LISTENING COMPREHENSION
Questions about Activities ~ Essential Vocabulary p329
These questions focus on what is happening. They ask you to identify what the speakers are doing, or
what they are going to do.

Listen for: Questions about activities may include What are the speakers doing? What is the man going
to do? What does the woman plan to do?

6' Listen to six short conversations. Choose one statement: (A), (B), (C), or (0). that best answers
each question.

1. What is the woman doing? @@@@

(A) Taking the subway
(B) Getting on a bus
(C) Waiting for a train
(0) Catching a flight

2. What is the man doing? @@@@

(A) Giving change
(B) Paying the fare
(C) Picking up a package
(0) Changing clothes

3. What is the woman doing? @@@@

(A) Mailing a letter
(B) Working in a post office
(C) Giving directions
(0) Going to a bank

4. What is Jason doing? @@@@

(A) Moving some furniture
(B) Working on a report
(C) Visiting an important client
(0) Preparing a presentation

5. What is the man doing? @@@@

(A) Checking the time
(B) Repairing a car
(C) Charging a battery
(0) Changing a tire

6. What are the speakers doing? @@@@

(A) Eating in a restaurant
(B) Buying food in a supermarket
(C) Waiting for friends
(0) Cooking a meal

PART 3 SHORT CONVERSATIONS 75

 Questions about the Location ~ Essential Vocabulary p330
These questions focus on where the conversation is taking place. They ask you to identify the location,
such as a meeting room, a post office, a restaurant, etc.

Listen for: Questions about the location may include Where are the speakers? Where does the man
probably work? Where is the man going?

62 Listen to six short conversations. Choose one statement: (A), (B), (C), or (D), that best answers
each question.

1. Where is the conversation taking place? 0@@@

(A) At a train station
(B) At a hotel
(C) At a sports center
(D) At a movie theater

2. Where are the speakers? 0@@@

(A) In a restaurant
(B) In a kitchen
(C) In an apartment
(D) In a supermarket

3. Where is the woman going? 0@@@

(A) To a bookstore
(B) To her school
(C) To the library
(D) To the museum

4. Where does the woman probably work? 0@@@

(A) At a grocery store
(B) At a post office
(C) At a flower shop
(D) At a doctor's office

5. Where most likely are the speakers? 0@@@

(A) At a garage
(B) At a car showroom
(C) At a car rental agency
(D) At a parking lot

6. Where is Mr. Wilkinson? 0@@@

(A) In a dentist's office
(B) At a hair salon
(C) In a coffee shop
(D) In a travel agency

76 LISTENING COMPREHENSION
 I Listening for Main Ideas
63 Practice listening for all the main idea elements: the speakers, topic, activities, and location.
Listen to these conversations and choose the most appropriate answer: (A), (B), (C), or (0), for
each question.

1. Where is the conversation taking place? 7. What does the woman plan to do?
(A) At a museum (A) Take a vacation
(B) At a college (B) Attend a convention
(C) At a hotel (C) Give a presentation
(0) At a bus station (0) Buy some presents

2. What are the speakers discussing? 8. What is the probiem?

(A) A job opportunity (A) She cannot find a hotel.
(B) A business course (B) The train is late.
(C) A vacation package (C) The hoteis are expensive.
(0) A work schedule (0) She feels unwell.

3. What is the man's occupation? 9. Where will the woman probably stay?
(A) Student (A) In the city center
(B) Tourist (B) Near the train station
(C) Clerk (C) Outside the city
(0) Businessman (0) At an airport hotel

4. What is the problem? 10. What are the speakers discussing?

(A) The woman is not happy with her meal. (A) A job vacancy
(B) There is no food. (B) A trip to a restaurant
(C) The man refuses to apologize. (C) Plans for a party
(0) The room is too cold. (0) Preparations for a meeting

5. Who is the woman talking to? 11. What is the man going to do?
(A) A friend (A) Clean the room
(B) A cook (B) Call home
(C) A waiter (C) Have a drink
(0) A mechanic (0) Order some food

6. What is the man going to do? 12. Who are the speakers?
(A) Leave work early (A) Passengers
(B) Pay the bill (B) Students
(C) Close the office (C) Customers
(0) Bring more food (0) Coworkers

1.@ @ @ @ 4. @ @ @ @ 7. @ @ @ @ 10. @ @ @ @
2.@ @ @ @ 5. @ @ @ @ 8. @ @ @ @ 11. @ @ @ @
3.@ @ @ @ 6. @ @ @ @ 9. @ @ @ @ 12. @ @ @ @

Score ...... /12

PART 3 SHORT CONVERSATIONS 77

 Listening for Details
In Part 3, you , need to show that you can identify and understand important points in the conversations
you listen to. Questions that test your ability to understand details in a conversation may ask about time,

,
reasons, plans, offers/requests, suggestions/advice, and opinions. For some questions, you will also need
to refer to a graphic (e.g., a list, form, schedule, table, etc.) to find the information you need.

TI PS Listening for Details - Part 3 Short Conversations

• Look for questions beginning with What, When, Why, and How.
• Before you listen, make sure you know what information you need to listen for.
• As you listen, identify any key words or phrases related to the information you need.
• Focus on the information you need to answer each question.
• Check key details in any graphics ..

64 EXAMPLE 1 - a typical conversation

(F-Am) Good morning, this is Helen from Boston Office Supplies.

[M-Am] Oh, yes. Hello.
time --~.- (F-Am) We have a promotion this month. We have solid oak desks
for just $199, and our Ambassador office chairs are half-price.
opinon --...,._ [M-Am) That sounds good. Umm ... well, some of the chairs here -.~---- reason
are pretty old. How much are the ones you mentioned?
(F-Am) The Ambassador chairs are just $80 right now.
[M-Am] Really?
(F-Am) They're leather, and come with a five-year warranty.
f------
Why don't you order now, while the shipping is free? ..•• suggestion

I
1. How long does the promotion last? The woman says the promotion is for this
(A) All morning month. (A) refers to when the conversation
(B) One month takes place. The warranty is for five years (C).
(C) Five years (O) is not indicated.
(0) One week

The woman say~why don't you order n~

2. What does the woman suggest the man do?
I
(A) Buy an oak desk
She is referring to the Ambassador chairs,
not a desk (A). She refers to a warranty, but
I
(B) Extend the warranty
,
not that the man should extend it (B). She
(C) Place an order immediately
, . says shipping is free, but special delivery (0)
(0) Choose special delivery is not mentioned.

3. What does' the man think of the promotion?

The man says Thatsounds good. (B) and (0)
(A) It is a good opportunity. are incorrect, as the man is interested in the
(B) It is expensive. low price. (C) confuses the age of the chairs
(C) It is an :Oldoffer. in the man's office with the offer.
(O) It is not very interesting.
II
78 LISTENING COMPREHENSION
I
 DEPARTURE
65 EXAMPLE 2 - a conversation with a graphic BUS
TIME
X5 12:00 P.M.

[F-Br] I've almost finished these designs for Bradshaw's. Skyliner 12:15 P.M.

They want all their original samples back, too, so do Central 12:30 P.M.

you think you could take everything over there later? Crty Express 1 :15 P.M.

[M-Au] Sure. No problem.

[F-BrJ Thanks a lot. I promised Geoff Clarkson he would have them today.
[M-Au] Oh, my car's being serviced, so I'll have to take the bus. Is that OK?
[F-Br] Yes. If you're all right with that. Don't you want to take a taxi?
[M-Au] No need. The stop's right outside their place. I have a quick meeting with
Steve from Accounts at half past twelve. I'll head straight over after that.

1. What does the woman ask the man to do?

(A) Finish her work
(B) Copy some documents
(C) Deliver a package
(D) Order some samples
,.- -- _.,- -- -------_. __ .. - -
: The woman mentions she has some designs and samples for a client, and asks the man to
I take everything over there. (A) and (D) are incorrect. (B) is not indicated.
~ __ ~R • _ _ _ • • _

2. What will the man do later?

(A) Visit a client
(B) Go to the bank
(C) Call customer service
(D) Repair his car
. ---------------
We can deduce that Bradshaw's is a client, and that is where the man agrees to go later. He mentions
a meeting with Steve from Accounts, not that he will visit a bank (B). He says he is having his car
serviced, not that he will call customer service (C) or repair the car himself (D).
--------------------------- _. - ." - _. "-

3. Look at the graphic. Which bus will the man most likely take?
(A) X5
(B) Skyliner
(C) Central
(D) City Express
._-- - - - -- - ----
The man says he has a meeting at half past twelve, and adds he will head straight over after that. The
l ~~Iy_b~ I.e.a~i~gI:~er ~han12:30 P.M. is the City Express. ~

PART 3 SHORT CONVERSATIONS 79

 Questions about Time ~ Essential Vocabulary p331
These questions focus on when something happens. To answer these questions, you need to recognize
time expressions.

Listen for: Questions about time often begin with When, What time, How often, or How long.

66 Listen to six short conversations. Choose one statement: (A), (B), (C), or (0), that best answers
each question.

1. When will the project be completed? @@@@

(A) On Monday
(B) Before the weekend
(C) Next week
(0) In three months

2. When did the man buy his cell phone? @@@@

(A) A few days ago
(B) Over the weekend
(C) Last week
(0) Two weeks ago

3. What time does the lecture finish? @@@@

(A) At 2:00 P.M.

(B) At 3:00 P.M.

(C) At 4:00 P.M.

(0) At 5:00 P.M.

4. When will the woman sign the contract? @@@@

(A) On Tuesday
(B) On Wednesday
(C) On Thursday
(0) On Saturday

5. How often does Tony go to the gym? @@@@

(A) Every day
(B) Three times a week
(C) Twice a week
(0) On weekdays only

6. How soon will the order be shipped? @@@@

(A) Right away
(B) By five thirty
(C) Later that evening
(0) Early tomorrow morning

80 LISTENING COMPREHENSION
 Questions about Reasons
These questions focus on why something happens. To answer these questions, you need to be able to
identify reasons.

Listen for: Questions about reasons usually begin with Why.

67 Listen to six short conversations. Choose one statement: (A), (B), (C), or (D), that best answers
each question.

1. Why is the man unhappy? 0@@@

(A) The filing system is very old.
(B) His boss is difficult to work with.
(C) He cannot find some documents.
(D) His computer does not work.

2. Why did Sean move home? 0@@@

(A) To have more space
(B) To be closer to his office
(C) To walk to the train station
(D) To live in the countryside

3. Why is the meeting delayed? 0@@@

(A) They have to go to the main office.
(B) They are waiting for the manager.
(C) The woman is at a convention.
(D) A coworker is away on business.

4. Why is the woman working late? 0@@@

(A) She is finishing a report.

I (B) She is doing the accounts.

(C) She is preparing an invoice.
(D) She is waiting for a phone call.

5. Why is the woman surprised? 0@@@

(A) Her application was declined.
(B) She was offered a new job.
(C) The Research Director is leaving the company.
(D) Her coworker will be away for six months.

6. Why is Brian unable to come to the office? 0@@@

(A) He is not feeling well.
(B) He has to wait for Barbara.
(C) He is visiting his daughter.
(D) He has an annual review.

PART 3 SHORT CONVERSATIONS 81

 Questions about Plans
These questions focus on what someone intends to do. To answer these questions. you need to be able
to identify statements about plans.

Listen for: Questions about plans may include What is the man planning to do? What does the woman
plan to do? What will the speakers probably do?

68 Listen to six short conversations. Choose one statement: (A), (B), (C). or (0), that best answers
each question.

1. What are the speakers planning to do over the weekend? @@@@

(A) Study for a test
(B) Finish some work
(C) Get some exercise
(0) Visit friends in the country

2. What does Carol plan to do? @@@@

(A) Move to Vancouver
(B) Sign a contract
(C) Quit her job
(0) Work in Toronto

3. How will the man pay? @@@@

(A) By check
(B) By cash
(C) By credit card
(0) By bank transfer

4. What will the woman probabiy buy? @@@@

(A) A blue dress
(B) A black skirt
(C) A red dress
(0) A dark suit

5. What does Fiona plan to do? @@@@

(A) Change jobs
(B) Leave her job immediately
(C) Take a month's vacation
(0) Look for another job
I
6. What is the company planning to do? @@@@
(A) Open offices in London
(B) Close one of its branches
(C) Ask investors for advice
(0) Layoff employees in New York

•
82 LISTENING COMPREHENSION
Questions about Offers and Requests Hssential Vocabulary p331
These questions focus on offers people make and things people ask for. To answer these questions, you
need to be able to identify language used to make offers and requests.

Listen for: Questions about requests sometimes begin with Could you ... ? Can you ... ? Do you
think you could ... ? Would you mind ... ing? Questions about offers sometimes begin with Shall I... ?
or Would you like ... ?

69 Listen to six short conversations. Choose one statement: (A), (B), (C), or (D), that best answers
each question.

1. What does the man offer to do for the woman? 0@@@

(A) Go and get her lunch
(B) Do her shopping
(C) Buy her a drink
(D) Lend her some money

2. What does the man ask Diane to do? 0@@@

(A) Finish at 5:00 P.M.
(B) Come in early on Monday
(C) Work late that evening
(D) Have dinner later

3. What does the woman offer to exchange with Noreen? 0@@@

(A) Her computer
(B) Her monitor
(C) Her desk
(D) Her laptop

4. What does the man offer the woman? 0@@@

(A) A drink
(B) Some food
(C) His cell phone
(D) A check

5. What does the man ask the woman to do? 0@@@

(A) Lend him some money
(B) Allow him to take a chair
(C) Contact some friends
(D) Check the correct time

6. What does the woman request? 0@@@

(A) A meeting with the man's boss
(B) Details of a competition
(C) A discount on purchases in the future
(D) Faster delivery of online orders

PART 3 SHORT CONVERSATIONS 83

 I

Questions about Suggestions and Advice ~Essential Vocabulary p331

These questions focus on suggestions people make and advice they give. To answer these questions,
you need to be able to identify language used to make suggestions and give advice.

Listen for: aJestions about suggestions and advice may include What does the man suggest?
What advice does the woman give? What does the woman advise the man to do?
I
70 Listen to six short conversations. Choose one statement: (A), (B), (C), or (0), that best answers
each question.

1. What does the woman suggest Craig do to find a job? 0@@@

(A) Check the employment agencies
(B) Go online
(C) Look i~ newspapers
(0) Ask friends
I
2. What does the woman advise the man to do? 0@@@
(A) Meet Mr. Chan quickly
(B) Plan a new schedule
(C) Work more hours
(0) Look for a taxi company

3. What doek the man advise the woman to do? 0@@@

(A) Work for another company
(B) Find out about another position
(C) Study for more qualifications
(0) Apply for several different jobs

4. What does the woman suggest? 0@@@

(A) Expanding the business
(B) Living in the city
I
(C) Relocating to a different city
(0) Moving to a larger office
I
5. What does the man suggest they do for the end-of-the-year party? 0@@@
(A) Go to a local restaurant
(B) Have a party in the conference room
(C) Bring drinks and food to the office
(0) Organize a dance competition

6. What do~s the man advise the woman to do? 0@@@

(A) Take the train
I
(B) Go by car
(C) Catch the bus
I
(0) Get a taxi

I
I
84 LISTENING COMPREHENSION
Questions about Opinions Hssential Vocabulary p331
These questions focus on people's opinions. To answer these questions, you need to be able to identify
language used to express and respond to opinions.

Listen for: Questions about opinions may begin with What is the man's opinion of ... ? How do the
speakers feel about ... ? What does the woman think about...?

71 Listen to six short conversations. Choose one statement: (A), (8), (C), or (0), that best answers
each question.

1. What do the speakers think of the concert? 0@@@

(A) The tickets were expensive.
(8) The music was too loud.
(C) It was disappointing.
(D) It lasted too long.

2. What is the man's opinion of the recycling procedure? 0@@@

(A) It is not easy to understand.
(8) It is costly to operate.
(C) It is a waste of time.
(0) It does not reduce waste.

3. What does Michelle say about the sales targets for nex1year? 0@@@
(A) They should be higher.
(8) They are surprising.
(C) They are mostly achievable.
(0) They will be hard to reach.

4. What does the woman think of the museum's new shop? 0@@@
(A) It is not easy to find.
(8) It is not finished.
(C) It is a little small.
(0) It is expensive.

5. What do the speakers think about the company? 0@@@

(A) The company's future is secure.
(8) They feel lucky to work there.
(C) There are too many divisions.
(0) It is in danger of going out of business.

6. What does the woman think of the man's suggested price for the TX20? 0@@@
(A) It is too high.
(8) It is a little high.
(C) It is about right.
(D) It is a little low.

PART 3 SHORT CONVERSATIONS 85

 1.@ @ @ @ 4. @ @ @ @ 7. @ @ @ @ 10. @ @ @ @
2.@ @ @ @ 5. @ @ @ @ 8. @ @ @ @ 11. @ @ @ @
3.@ @ @ @ 6. @ @ @ @ 9. @ @ @ @ 12. @ @ @ @

Score ...../12

86 LISTENING COMPREHENSION
Making Inferences
In Part 3, you also need to show that you can understand things that are not directly stated in the
conversations you hear. Questions that test your ability to make inferences in a conversation may ask
about the speaker's attitude, or ask you to make deductions based on what you hear.

TIPS I Making Inferences - Part 3 Short Conversations

• Look for questions like What does the man imply about...? Why does the man say... ?
• How a word or phrase is spoken can reveal a speaker's attitude. Listen for each speaker's
stress and intonation, and try to identify how they might feel (angry, surprised, etc.) .
• Think about the meaning "behind" the words. For example, if you hear ''I'd like to check
in, please" and "Here's your key," you can deduce the speakers might be at a hotel .
• Consider the context. The same phrase can have different meanings. For example, if you
hear "The ticket cost $20" and the response is "That's incredible!", the speaker could
think it is expensive or cheap (e.g., if it is a bus ticket or a plane ticket) .
• Watch out for informal expressions and idiomatic language. For example, when someone
says "You bet!" they often mean "I agree".

13 EXAMPLE
[F-Am] I don't think there's a future for me at this company.
not happywith • I want a bigger cliallenge, with more responsibility.
herjob? [M-Am] All right. Well, would a raise in salary Help? ~
. .......•.......
doesn'twant her
[F-Am] No, I've made up my mind. I need to pursue
toleaVe?
wants to leave? ---- .•• my career elsewhere.
/
[M-Am] But you're the only person wHo can do this job.
We can't manage without you.
[F-Am] I'm sorry, but there it is.

1. What does the woman imply? The woman says there is no future for her in her
(A) She wants a higher salary. current role. She wants a different job elsewhere (Le.
(B) She wants to quit her job. with a different company). We can make a deduction
(C) She likes working for the company. that she wants to quit.
(0) She needs time to think.

2. What does the man mean when he says,

The man is saying he understands the woman's
"All right"? concerns. He does not offer her more responsibility
(A) That's no problem. (Al or agree to anything (B). He is not trying to get her
(B) It's acceptable. attention (C).
(C) Attention, please.
(0) I understand.

3. How does the man probably feel? The man says the woman fulfills a vital role that
(A) Happy nobody else can do. He feels the company can't
(B) Relieved manage without her. We can infer his attitude is worried
(C) Worried from what he says, and the way he speaks.
(0) Angry

PART 3 SHORT CONVERSATIONS 87

 Inferring attitude
74 Exercise A 1 Read and listen. How does the context and pronunciation change the meaning of each
underlined phrase? Choose the correct answers.
1 A. Man: Look! It's raining again! The woman feels ....
Woman: Oh no. And I don't have an umbrella. That's great. a. relieved
b. upset

B. Man: I just got a promotion. The woman feels ....

Woman: Hey, that's great! Good for you. a. pleased
b. thankful

C. Man: The bank has agreed to lend us more money. The woman feels ....
Woman: That's great! Finally, we can go ahead with the expansion. a. relieved
b. upset

2 A. Woman: Guess what? I just got a $3,000 pay raise. The man ....
Man: You're kidding! That's wonderful news, Jane. a. is irritated
b. feels thrilled for the
woman

B. Woman: It looks like the train's going to be late. They just said
there's a delay. The man ....
Man: You're kidding! That's the third time this week. a. feels frustrated
b. doesn't believe the
woman

C. Woman: I think the copy machine's broken. The man ....

Man: You're kidding! We only bought it two weeks ago. a. is amused
b. thinks the woman is
mistaken

3 A. Man: We should be able to finish the report by Friday, right? The woman ....
Woman: No way! It'll take another week at least. a. is hurt
b. doesn't agree

B. Man: The energy company overcharged us $250 last month. The woman ....
Woman: No way! We should make a complaint. a. feels angry
b. thinks the man is
mistaken

C. Man: Did you hear? The Lakers won the Super Bowl last night. The woman ....
Woman: No way! I was sure they'd lose. a. is surprised
b. disagrees with the man

88 LISTENING COMPREHENSION
Idiomatic language
Exercise A2 Match each expression (1-8) with a meaning (a-h).
You hear... Meaning
1. Absolutely! a. The item was very expensive.
2. Be my guest. b. I've been ill.
3. I can't believe it! c. Be patient.
4. I've been under the weather. d. It was a joke.
5. It cost an arm and a leg. e. I totally agree.
6. We're all in the same boat. f. I'm very surprised.
7. Hold your horses. g. You have my permission.
8. I was pulling your leg. h. Everyone is in a similar position.

listening "behind" the words

You hear ... Meaning
It's really hot in here! Is the heating on? The speaker would prefer the heating to be off.
Are you using that chair? The speaker would like to use the chair.
I can't work out this copy machine. The speaker wants help using the copy machine.

Exercise A3 Read these short statements. What do you think the speaker wants? Complete the
sentences.
1. This package is really heavy. Are you busy, Chris?
The speaker would like Chris to .

2. I'm not feeling too good. Do you need me this afternoon, Fiona?
The speaker wants Fiona to . .

3. 1don't have any black printer cartridges left. Do you have any, Ian?
The speaker wants Ian to .. .

4. Did you say you're going to the store, Richard? I could do with a sandwich.
The speaker wants Richard to .

5. Diane, do you pass the rail station on your way home? I have a train at six.
The speaker would like Diane to .

PART 3 SHORT CONVERSATIONS 89

 Practice Inferring Meaning ~ Essential Vocabulary p329

These questions focus on how people feel about a situation or even!. To answer these questions, you
need to be able to make inferences and deductions in order to understand what the speakers are
implying.

75 Listen to six short conversations. Choose one statement: (A), (B), (C), or (Dl. that best answers
each question.

1. How does the woman probably feei about the situation? @@@@
(A) Frustrated
(B) Amused
(C) Bored
(D) Pleased

2. What can be inferred from the conversation? @@@@

(A) The food was better than expected.
(B) The woman thinks the meal was expensive.
(C) The service was very poor.
(D) The restaurant does not take cash.

3. What is the man implying? @@@@

(A) The band is very popular
(B) The tickets were a gift.
(C) He goes to a lot of concerts.
(D) He has a busy weekend.

4. What do the men imply about the company? @@@@

(A) It was founded in 2004.
(B) There are more staff these days.
(C) The hours are long.
(D) It is a good place to work.

5. Why does the woman say, "I don't believe it"? @@@@
(A) She strongiy disagrees.
(B) She feels angry.
(C) She is happily surprised.
(D) She wants more evidence.

6. What can be inferred about the man? @@@@

(A) He wants to wait another year.
(B) He feels excited at the news.
(C) He is a little disappointed.
(D) He supports the woman's decision.

90 LISTENING COMPREHENSION
 Making Inferences
76 Practice listening for inference and implied meaning. Listen to these conversations and choose
the most appropriate answer: (A), (8), (C), or (D), for each question.
1. What does the woman mean when she says, 7. Why does the man talk to the woman?
"I'm afraid not"? (A) To ask for her help
(A) She agrees with the man. (8) To talk about a recent trip
(8) She does not feel well. (C) To invite her to an event
(C) She has found some mistakes. (D) To offer her a job
(D) She rejects the man's suggestion.
8. What can be inferred from the conversation?
2. Where do the speakers most likely work? (A) It takes place on a weekday.
(A) At an energy company (8) Janice and Kevin are coworkers.
(8) At an engineering firm (C) The speakers are musicians.
(C) At a cell phone company (D) Kevin is busy most evenings.
(D) At a computer store
9. What does the man imply about Mike?
3. How do the speakers probably feel? (A) He knows the area well.
(A) Hopeful (8) He really likes Chicago's.
(8) Worried (C) He does not work hard.
(C) Relaxed (D) He listens to a lot of jazz.
(D) Hungry

I 4. What does the woman mean when she says,

10. Where most likely is this conversation taking
place?
"Is that any good?" (A) At a sports center
(A) She is asking the man for his opinion. (8) At a movie theater
(8) She thinks something could be better. (C) At a high school
(C) She has some doubts about quality. (D) At a conference
(D) She wants to know if something is
acceptable. 11. What does the woman mean when she
says, "Right"?
5. What can be inferred about the woman?
(A) That's correct.
(A) She can drive.
(8) The West Room is on the right.
(8) She is a student.
(C) I agree.
(C) She lives locally.
(D) Let's get started.
(D) She has lost her purse.
12. What can be inferred about the speakers?
6. Where most likely is the conversation taking
(A) They are similar in age.
place?
(8) They work in the same company.
(A) In an office
(C) They are keen on sports.
(8) In a library
(D) They have not met Dr. Harper.
(C) In a bank
(D) In a store

1.0 @ @@ 4. 0 @ @ @ 7. 0 @ @ @ 10.0 @ @ @
2.0 @ @ @ 5. 0 @ @ @ 8. 0 @ @ @ 11.0 @ @ @
3.0 @ @ @ 6. 0 @ @ @ 9. 0 @ @ @ 12.0 @ @ @
Score ............
../12

PART 3 SHORT CONVERSATIONS 91

 Conversations Including a Graphic
Some conversations have a graphic (e.g., a list, or chart). One question will test your ability to relate what
you hear with information you see in the graphic. You need to study the information in the graphic while
you listen.

Types of graphic
Here are some types of graphics you will see:

1 a directory, showing companies, staff, phone 4 a simple map, showing places and their
numbers, floors, departments, etc. locations.

CITY BUSINESS OFFICES

Ground Floor
FirstFloor
ALTTechInc.
LifestyleInsurance
Display area 1 ESCALATOR Display area 2
,.
0
0
z
SecondFloor Hilton& Sons
Third Floor BaxterLegalServices "
I REGISTEA

2 a transportation timetable, showing flight

numbers and destinations, train times and ~'NEN
TRANCE
Display area 3
platforms, bus numbers and routes, etc.
I Display area 4

WINDOW

5 a schedule or agenda (e.g., for a meeting

or conference) showing presentations and
speakers, or activities and times, etc.
3 an advertisement, coupon, menu, price list or
other type of promotional material. Event !-ocation
Employee disputes Seminar Room 1
MANOLA B470 Work/Life balance Seminar Room 2
Computer security I.T. Room
Time management Lecture Hall

Tips
£79.99 • These questions always begin Look at the
12-month guarantee graphic.
Delivery within 3-5 working days • Notice the type of graphic (a map, list, etc.)
Flexible credit terms available • Study the information quickly. Look for dates,
names, prices, etc.

Warning!
The information you hear may sometimes be different from the information you see in the graphic. For
example, you see an office directory with a list of names and phone numbers, but in the conversation the
speakers say the phone numbers have changed.

92 LISTENING COMPREHENSION
Practice Questions with a Graphic
These questions all relate to information you can see in a graphic.

n Listen to eight short conversations. For each conversation. look at the graphic and choose one
statement: (A). (8), (C). or (0). that best answers the question.

1. Look at the graphic. Which platform does the Destination Platform

man need to go to? West Beach 1
(A) 1 Central 3
(8) 3 Park Avenue 2a
Edgeware 7
(C) 2a
(0) 7
"

2. Look at the graphic. How much I,

OC:@IliI'~!(;@iIiI@@~Il'il@~
did the man most likely pay?
The best cakes in town
(A) $1.99
Come and try our famous Chocolate cheesecake for just $2.99.
(8) $2.99
10% off for parties of 6 or more!
(C) $3.99
Plus free coffee refills 3 p.M.-5 P.M.every day
(0) $5.98

3. Look at the graphic. What extension will the Stall Directory

woman call? Celine Han 345
(A) 345 Peter Wilkes 867
(8) 867 Jmoce Li 212
Tony Yeo 545
(C) 212
(0) 545

4. Look at the graphic. Where does this conversation Belview Hotel

take place? Reception Ground Floor
(A) Ground Floor Conference Suites 1st - 4th Floors
Fitness Room 5th Floor
(8) 1st - 4th Floors
Brasserie Mange Tout 6th Floor
(C) 5th Floor
(0) 6th Floor

1.0 @ @ @ 2.0 @ @ @ 3.0 @ @ @ 4.0 @ @ @

PART 3 SHORT CONVERSATIONS 93

 5. Look at the graphic. Where will Dr. Kelber's Speaker Room
talk take place? Dr. Parsons •••.. •... Churchill Suite.
(A) Churchill Suite Prof. Collins Lecture Room A
Mr. Lee Meetinl'/l'lRoom4
(B) Lecture Room A
Dr. Kleber Pembroke Suite
(C) Meeting Room 4
(D) Pembroke Suite
CITY BUSINESS OFFICES
6. Look at the graphic. Which company does the Ground Floor ALTTech Inc.
man want to visit? First Floor Lifestyle Insurance
(A) ALT Tech Inc. Second Floor Hilton & Sons
Third Floor Baxter Legal Services
(B) Lifestyle Insurance
(C) Hilton & Sons
(D) Baxter Legal Services

7. Look at the graphic. Where is Sam?

(A) Building A
(B) Building B
(C) Building C
(D) Building D

8. Look at the graphic. On which day does

this conversation take place? Sales
(A) Tuesday 40
(B) Wednesday
(C) Thursday 30
(D) Friday
20

10

o
Monday Tuesday Wednesday Thursday Friday

5.0 @ @ @ 6.0 @ @ @ 7.0 @ @ @ 8.0 @ @ @

94 LISTENING COMPREHENSION
 Conversations Including a Graphic
Practice listening for conversations that include a graphic. Listen to these conversations and
choose the most appropriate answer: (A), (B), (C), or (0), for each question.

1. Why does the woman say, "It's incredible"? CITY MUSEUM

(A) She doesn't believe the man. Chinese Ceramics Level G
(B) She strongly disagrees. Ancient Egypt Level 1

(C) She is very impressed. European Art Level 2

Greek Sculpture Level 3
(0) She feels disappointed.

2. What does the man suggest they do?

(A) Check the signs
(B) Take a short break
(C) Wait until later
(O) Leave the cafeteria

3. Look at the graphic. Which level will the

speakers go to?
(A) Level G
(B) Level 1
(C) Level 2
(0) Level 3

4. Look at the graphic. What is the final

Bus Destination
destination of the man's bus?
(A) BVS Business School
~Uls.7. .::'. BVS Business Scheiol •...

8 Basildon Park
(B) Basildon Park
(C) Eastern University 9 Eastern University

(0) Casement Bridge 12 Casement Bridge

5. How often does the man's bus run?

(A) Every ten minutes
(B) Every fifteen minutes
(C) Every half hour
(0) Every hour

6. What can be inferred from the conversation?

(A) The man has a long wait.
(B) The weather is warm.
(C) The conversation takes place in the evening.
(O) The speakers are outside.

1. @ @ @ @ 3. @ @ @ @ 5. @ @ @ @
2. @ @ @ @ 4. @ @ @ @ 6. @ @ @ @

PART 3 SHORT CONVERSATIONS 95

 7. Why does the woman want her carpet cleaned? I
MASTER CARPET CLEANERS
(A) She spilled something on the floor.
$40.00 per room
(B) She is preparing to sell her home.
(2 rooms minimum charge)
(C) She recently moved into a new condo.
+ $30 per each additional room.
(D) She wants to take advantage of a promotion.

8. When does the man say he can carry out the work?
(A) In the morning
(B) Later that day
(C) Tomorrow
(D) The following week

g. Look at the graphic. How much will

the woman pay for the service?
(A) $30
(B) $40
(C) $70
(D) $80

10. When was the survey carried out?

Which feature of the botanic garden did you
(A) Yesterday
most enjoy on your visit today?
(B) Five days ago
40
(C) The previous week
30
(D) Last month
20
11. How does the man feel?
10
(A) Frustrated
o
(B) Delighted 1 2 3 4
(C) Curious
(D) Enthusiastic

12. Look at the graphic. Which feature of the botanic

garden is represented by bar 2 on the chart?
(A) Butterfly pavilion
(B) Restaurant
(C) Hothouse
(D) Visitors' center

7. @ @ @ @ 9. @ @ @ @ 11. @ @ @ @
8. @ @ @ @ 10. @ @ @ @ 12. @ @ @ @

Score }12

96 LISTENING COMPREHENSION
~~ STEPS TO SUCCESS
This section presents an effective, step-by-step approach to use when answering questions on
Part 3 of the TOEIC~ test.

The steps shown here are designed to help you achieve a higher score when you take the test.
By following these steps, you should be able to maximize your score on this part of the test.

II~ Quickly read the questions and answer choices to get a general idea of the context.
Use the key information to help you understand the overall situation. For conversations
with a graphic, study the key details (names, prices, etc.). Ask yourself Who is speaking?
What are they doing? Where are they?

Identify the information that you need to listen for. The first word or phrase of each
question can help you (e.g., Where - a place, Why - a reason, When - a time, etc.).
If you have time, look again at the answer choices before you listen.

Listen carefully to the conversation. For questions with a graphic, remember you
need to relate what you hear with information you see in the graphic. As you listen,
look at each question in turn. Try to identify the correct answer, and eliminate any
answer choices you are sure are incorrect.

II~ Mark your answers.

.'preViewing .-------- -- -. ---. -_.. ~

'.
I.'
Step 1'and Step 2 involve previewing. Here, that means quickly reading the questions, answer
choices, and looking at any graphic that accompanies each conversation. Do not read every word
- just focus on the key words that contain important information. Your goal is to get a general idea
of what the conversation is about and what you need to listen for. Get used to previewing Part 3
questions and answer choices in this way, and you will improve your TOEIC score.

PART 3 SHORT CONVERSATIONS 97

 PART 3 STEPS TO SUCCESS Practice 1
~ Quickly read the questions and answer choices for this conversation. Identify the key words.
What do they tell you about the context?

1. What is the woman going to do?

(A) Type a letter
(B) Copy some documents
(C) Make an order
(0) Send some mail

2. What does the man mean when he says, "Let's hope it's worth it"?
(A) He would like to know the cost.
(B) He wants to see more orders.
(C) He appreciates the woman's effort.
(0) He is thankful for the opportunity.

3. What time is it?

(A) 9:00 A.M.
(B) Around 3:00 P.M.

(C) Just before 6:00 P.M.

(0) Shortly after 6:30 P.M.

miD For each question, identify the information you need to listen for. Note the key words.

Question 1: .Y!..~'!::~!9? .
Question 2: .....

Question 3:

REMEMBER On the actual test, you cannot mark the test paper, or make notes. You
should quickly preview the questions and identify the key words silently
to yourself.

Iii& 79 Listen to the conversation. As you listen, study the questions and answer choices
above. For each question, try to identify the correct answer. Eliminate any answer choices
you are sure are incorrect.

ED Mark your answers.

1. 0 @ @ @
2. 0 @ @ @
3. 0 @ @ @

98 LISTENING COMPREHENSION
PART 3 STEPS TO SUCCESS
Practice 2
~ Quickly read the questions and answer choices for this conversation. Identify the key words.
What do they tell you about the context?

1. What are the speakers discussing?

(A) Their hotel
(B) Vacation plans
(C) Conference arrangements
(0) An upcoming seminar

2. What does the woman think of the cost?

(A) It is a good deal.
(B) It is a little expensive.
(C) It is not worth the price.
(0) It is the standard price.

3. What will the woman probably do next?

(A) Go to the bank
(B) Take a week's leave
(C) Look for another place
(0) Book the event

mmD For each question, identify the information you need to listen for. Note the key words.
Question 1: .

Question 2: .

Question 3: .

REMEMBER On the actual test, you cannot mark the test paper, or make notes. You
should quickly preview the questions and identify the key words silently
to yourself.

BiD 8. Listen to the conversation. As you listen, study the questions and answer choices
above. For each question, try to identify the correct answer. Eliminate any answer choices
you are sure are incorrect.

m:mD Mark your answers.

0
1. @ @ @
2.0 @ @ @
3.0 @ @ @

PART 3 SHORT CONVERSATIONS 99

 PART 3 STEPS TO SUCCESS Practice 3
I!il!D Quickly read the questions and answer choices for this conversation between three
speakers. Identify the key words. What do they tell you about the context?

1. What is the problem?

(A) The computer is faulty.
(B) The store is closed on Thursday.
(C) The man cannot work on Friday.
(0) Classes have already started.

2. What does the man ask the women to do?

(A) Return at the end of the week
(B) Call back the following week
(C) Stay and wait in the store
(0) Call the manager immediately

3. How do the women probably feel?

(A) Satisfied
(B) Upset
(C) Nervous
(0) Tired

I!mD For each question, identify the information you need to listen for. Note the key words.

Question 1: ..

Question 2: ...

Question 3: .

REMEMBER On the actual test, you cannot mark the test paper, or make notes. You
should quickly preview the questions and identify the key words silently
to yourself.

Eii!I) 81 Listen to the conversation. As you listen, study the questions and answer choices
above. For each question, try to identify the correct answer. Eliminate any answer choices
you are sure are incorrect.

mmD Mark your answers.

1.@ @ @ @
2. @ @ @ @
3. @ @ @ @

100 LISTENING COMPREHENSION

PART 3 STEPS TO SUCCESS
Practice 4
mmD Quickly read the questions and answer choices for this conversation. Identify the key words,
and study the graphic. What do they tell you about the context?

1. Why does the man feel anxious? Departures

(A) He cannot find his bag. Flight Gate Destination
(B) He has lost his watch. AE53 44 Boston 1
(C) His ticket is missing. YH8 17 Washington
(0) His coworker is late. BAS01 23 Seattle
CN377 15 Miami
2. What will the woman do next?
(A) Cancel the trip
(B) Make a call
(C) Collect the tickets
(0) Check the time

3. Look at the graphic. Which city are the speakers traveling to?
(A) Boston
(B) Washington
(C) Seattle
(0) Miami

IiiiD For each question, identify the information you need to listen for. Note the key words.

Question 1: .

Question 2: .

Question 3: .

REMEMBER On the actual test, you cannot mark the test paper, or make notes. You
should quickly preview the questions and identify the key words silently
to yourself.

mmD 82 Listen to the conversation. As you listen, study the questions and answer choices
above. For Question 3, you also need to refer to the graphic. For each question, try to
identify the correct answer. Eliminate any answer choices you are sure are incorrect.

I!imD Mark your answers.

1.@ @ @ @
2.@ @ @ @
3.@ @ @ @

PART3 SHORT CONVERSATIONS 101

 PART 3 STEPS TO SUCCESS
Practice 5
Iiii!D Quickly read the questions and answer choices for this conversation. Identify the key words,
and study the graphic. What do they tell you about the context?

1. Look at the graphic. ",=..,..-. - .,.,....

:;:Department Manager
What most likely is the man's name? I
;..Finance Mr.Bradley
(A) Mr. Bradley
r'.' Production Mr.Shaw
(B) Mr. Shaw
'" Research Dr.Tripp
(C) Dr. Tripp !. Sales Mr.Nickels
~_. _.l .. _._~ __ ~_. .. .
(D) Mr. Nickels

2. What are the speakers planning to do?

(A) Dismiss over thirty workers
(B) Hire more staff
(C) Increase the working hours
(D) Reduce overtime costs

3. What does the man advise the woman to do?

(A) Take more time to decide
(B) Choose the cheapest option
(C) Work out the cost first
(D) Ask the staff for their ideas

EiiD For each question, identify the information you need to listen for. Note the key words.

Question 1: ...

Question 2: .

Question 3: ...

On the actual test, you cannot mark the test paper, or make notes. You
should quickly preview the questions and identify the key words silently
to yourself.

I!.iiB 83 Listen to the conversation. As you listen, study the questions and answer choices
above. For Question 1, you also need to refer to the graphic. For each question, try to
identify the correct answer. Eliminate any answer choices you are sure are incorrect.

miD Mark your answers.

1. @ @ @ @
2.@ @ @ @
3.@ @ @ @

102 LISTENINGCOMPREHENSION
Strategy Review and Tips

Strategy Review Listening Test - Part 3

Remember, in the test. ..

Quickly preview the questions and answer choices before you hear each conversation. To get a
general idea of the context, ask yourself, Who is speaking? What are they doing? Where are they?

For conversations that have a graphic, quickly study the information the graphic contains.

Make sure you know what information you need to listen for.

As you listen, try to identify the correct answers and eliminate any answers that you think are
definitely wrong.

If you are not sure about the answer, don't waste time. Decide quickly! Then preview the questions
for the next conversation.

= Here is some advice that people taking the TOEIC test have found useful for this part.
Choose the tips you like, and try to use them.

.- -
"Don't listen to the directions at the start. Use this time to read the questions and
answer choices." Joao Bolzan

"As soon as you finish answering the questions about one conversation, immediately
preview the questions and answer choices for the next conversation." Jessie Phan

"Listen for word groups. For example, if you hear game, net, serve, and ball then the
topic could be tennis." Hee-Young Yi

.
"The information you need is usually in the same order as the questions ... but not
always!" Adrien Deschamps

"I think it's better to read the questions first, before you look at any graphic. You can
get more context from the questions." Jules Petit

PART 3 SHORT CONVERSATIONS 103

 RevieJ Test
I
84 Directions: You will hear thirteen conversations. For each conversation, read the three questions
and the four ahswer choices that follow each question. Select the most appropriate answer: (A), (B), (C),
or (0). Then mark your answer. You will hear each conversation only once.

I
1. What is the woman's occupation? 7. Who most likely are the speakers?
(A) Teach~r (A) Web site developers
(B) Firefighter (B) Office workers
(C) Cook I (C) Photographers
(0) Sales manager (0) Job applicants

2. What doel I
Julia say about her new job? 8. What does the man say about the new Web
(A) The hours are too long. site?
(B) She nJeds more training. (A) It is very informative.
I
(C) It is very exciting. (B) It cost a lot of money.
(0) It is n6t what she expected. (C) It will be finished soon.

3. What hap be ned last week? (0) It is not very easy to use.
(A) Someone was injured. 9. Why is the woman surprised?
(B) There 0as a traffic accident. (A) There is a photo of her on the Web site.
(C) The woman went to a hospital. (B) Her job is advertised on the Web site.
I
(0) A building burned down. (C) She won a customer service award.
(0) She is no longer on the team.
I
4. Who is the woman talking to?
(A) A pilot 10. Who is the man talking to?
I
(B) A flighlt attendant (A) A coworker
(C) A travel agent (B) His boss
(0) A hotel manager (C) An employee
I (0) His wife
5. What time will the woman arrive in London?
(A) 3:00 A.M. 11. What does the woman suggest the man do?
I
(B) 5:30 A.M. (A) Quit his job
(C) 6:15 P.M. (B) Build a swimming pool
I
(0) 9:30 p.M. (C) Move to a better neighborhood
I (0) Request a higher salary
6. Why does the man advise the woman to stay at
the Piccadilly
, Grand Hotel? 12. How do the speakers probably feel?
(A) It is a bargain. (A) Unhappy
(B) It is in the city center. (B) Confused
I
(C) It is ahigh-quality hotel. (C) Jealous
(0) It is a~ailable for three nights. (0) Nervous

,
1.0 @
, @ @ 4. 0 @ @ @ 7. 0 @ @ @ 10.0 @ @ @
2.0 @ @ @
i
5. 0 @ @ @ 8. 0 @ @ @ 11.0 @ @ @
3.0 @ @ @ 6. 0 @ @ @ 9. 0 @ @ @ 12.0 @ @ @
I

104
r
LISTENING COMPREHENSION
I
13. What is the woman's occupation? 19. Where most likely are the speakers?
(A) Company director (A) In a bank
(B) Accountant (B) In a travel agency
(C) Secretary (C) In a bookstore
(0) Reporter (0) In a post office

14. Why is the man calling? 20. What is the man planning to do?
(A) To ask for a meeting (A) Visit a relative
(B) To check the result of a job interview (B) Buy a book
(C) To speak to the C.E.O. (C) Go to Paris
(0) To arrange to visit the company (0) Send a present

15. Why does the woman say, "Of course"? 21. What does the woman ask the man to do?
(A) To suggest a solution (A) Complete a form
(B) To give permission (B) Come back on Tuesday
(C) To agree to a request (C) Pay cash
(0) To make an apology (0) Respect the custom

16. What are the speakers mainly discussing? 22. What are the man and woman discussing?
(A) Customer feedback (A) A vacation
(B) Overseas bookings (B) A coworker
(C) An important document (C) A party
(0) A coworker's appearance (0) A hiking trip

17. When is the group from China arriving? 23. What does Kevin plan to do?
(A) At midday (A) Go traveling
(B) On the 12th (B) Get married
(C) Late on Friday (C) Find another job
(0) Next week (0) Buy a new house

18. What does the woman plan to do? 24. What does the woman mean when she says,
(A) Improve her English ability "Well I never"?
(B) Find a professional translator (A) She has never met Kevin.
(C) Call the customer (B) She doesn't believe the man.
(0) Speak to Ms. Chang (C) She is surprised by the news.
(0) She strongly disagrees.

13.0 @ @ @ 16. 0 @ @ @ 19.0 @ @ @ 22.0 @ @ @

14.0 @ @ @ 17.0 @ @ @ 20.0 @ @ @ 23.0 @ @ @
15.0 @ @ @ 18.0 @ @ @ 21.0 @ @ @ 24.0 @ @ @

PART 3 SHORT CONVERSATIONS 105

 25. Who most likely is the woman?
(A) A police officer Small cup Large cup

(B) A taxi driver Tea $1.50 $1.75

(C) A driving instructor
Coffee $2.00 $2.50
(0) An auto mechanic
Fruit juice $1.75 $2.50
26. What does the woman say about the man's
Hot chocolate $2.00 $3.00
abilities?
(A) He is a danger to other people.
(B) He practices a lot.
31. Where most likely does the man work?
(C) His concentration is good.
(A) At a train station
(0) He cannot sing very well.
(B) At a supermarket
27. How does the man probably feel? (C) At a cafe
(A) Excited (0) At a soft drinks company
(B) Unwell
32. What does the woman mean when she says,
(C) Surprised
"My train leaves in five minutes"?
(0) Nervous
(A) She does not want any food.
(B) She needs to buy a ticket.
28. Where does the conversation take place? (C) She lives a long way off.
(A) In a company cafeteria (0) She always travels by train.
(B) In a fast-food restaurant
33. Look at the graphic. How much will the woman
(C) In a school dining hall
pay for her drink?
(0) In the dining car of a train
(A) $1.50
29. What do the speakers think of the food? (B) $1.75
(A) The variety is poor. (C) $2.00
(B) The quality has declined. (0) $2.50
(C) The sandwiches are disappointing.
(0) The price is lower.

30. What does the man plan to do?

(A) Eat at his desk
(B) Make a complaint
(C) Cook his own food
(0) Ask for a refund

25.@ @ @ @ 28. @ @ @ @ 31. @ @ @ @

26.@ @ @ @ 29. @ @ @ @ 32. @ @ @ @
27.@ @ @ @ 30. @ @ @ @ 33. @ @ @ @

106 LISTENING COMPREHENSION

 Departure Time Destination STOCK ITEM
3:00 P.M. Sydney Vermont Sweater
4:10 P.M. Perth
Reference number Color Size
5:00 P.M. DarwIn
5:30 P.M. Tamworth 5225 Brown XL
5219 Green XL
34. Where does this conversation take place? 2525 Red XL
(A) At a hotel 2519 Blue XL
(B) At a taxi stand
(C) In an office
37. Why is the man calling?
(D) At an airport
(A) To follow up an order
35. Why does the woman say, "You're a star"? (B) To request a refund
(A) The man is well-known. (C) To make a purchase
(B) The man has been helpful. (D) To ask about availability
(C) The man is an inspiration.
38. Look at the graphic. Which color sweater are
(D) The man gives good advice.
the speakers discussing?
36. Look at the graphic. Where is the woman (A) Brown
traveling to? (B) Green
(A) Sydney (C) Red
(B) Perth (D) Blue
(C) Darwin
39. What does the woman suggest the man do?
(D) Tamworth
(A) Try on the garment
(B) Pay by credit card
(C) Check the reference number
(D) Visit the store on Thursday

34.0 @ @ @ 37.0 @ @ @
35.0 @ @ @ 38.0 @ @ @
36.0 @ @ @ 39.0 @ @ @ Score ./39

ExTRA PRACTICE ONLINE

Go to www.pass-the-toeic-test.com for advice and useful exercises to help improve your score
on Part 3 of the TOEIC test.

~ Word Families
~ Collocations

~ People and Places

PART 3 SHORT CONVERSATIONS 107

PART
4 SHORT TALKS

This part of the TOEIC" test consists of ten short talks. There are three questions for each
short talk. Each question has four answer choices. You must choose the correct answer
from the four choices.

The short talks are all given by one speaker. You can read the questions and the answer
choices, but not the short talks. You will hear each short talk only once.

There are many different types of short talk. You may hear an advertisement, news
bulletin, recorded announcement or traffic report. Some talks may be someone leaving
an answerphone message, giving a business talk, or making a public announcement.
Before each short talk begins, there is an introductory statement that states the kind of
talk you will hear.

NOTE
• Similar to Part 3, for some questions you need to make inferences based on what
you hear. These questions often test your knowledge of idiomatic phrases, and
expressions in context. For example, What does the woman imply when she says,
"I couldn't have done it without you"?

• For two short talks you will also see a small graphic (e.g., a sign, graph, notice, or list)
together with the questions. One question will require you to relate the information
in the graphic to what you hear in the short talk. For example, the graphic may be a
map. One question may be: Look at the graphic. Where do listeners need to go? The
speaker explains to listeners their coach will leave from the stop on Pine Avenue, and
the map shows a Visitor Center at that location.

• Some talks are more formal than others. Therefore, some speakers use more relaxed,
natural language while others will have a more official tone.

• After each short talk, you will hear the three questions. There is a pause of eight
seconds between each question.

~ QUICK CHECK'

How many short talks are there in this part of the TOEIC test?
How many questions are there for each short talk?
How many times do you hear each short talk?
How many talks include a graphic?
What kinds of graphics are used?

PART 4 SHORT TALKS 109

 TRY IT OUT

85 EXAMPLE 1 - a typical short talk

This example shows a typical short talk. Notice Question 3, which is an example of an implied

meaning question.

[M-Am] Well, tonight will be partly cloudy with low temperatures in the mid-30s ... but the good
news is that finally we have some sun on its way. Yes, that's right! Starting tomorrow you
can expect to see fewer clouds and more sunshine, folks. It will be sunny and bright, and
warmer too, with temperatures rising to the mid-60s. However, with that icy wind blowing in,
you'll still need a jacket if you go out. And of course, winter is on its way, so we don't know
how long the good weather will last, but let's enjoy it while we can.

1. What will the weather be like tomorrow?

(A) Cool with more rain
(8) Very hot and humid
(C) The same as today
(0) Sunny with clear skies
.-1-~ ~ --- - --~~ -- I --

The forecast mentions fewer clouds and more sunshine and the weather will be sunny and bright.
'_I _ _ . I -

2. Why does the speaker recommend wearing a jacket?

(A) Temperatures will drop in the afternoon.
(8) There will be a very cold wind.
(C) It is expected to rain.
(0) It will not be as warm as in recent days.
1 _.~_._. - - ----,

The forecast mentions an icy wind. (A) is incorrect as temperatures will go up throughout the day.
There
,
is no.~___mention of rain (C). (0) is incorrect as it will be warmer. _ .• 1
I _

3. What does the speaker mean when he says, "let's enjoy it while we can"?
(A) Everyone can enjoy the weather.
(8) There will be good weather soon.
(C) The weather will change again.
(0) It is easy to have fun in the sun.
; ----- - - _.-
The expression enjoy something while you can means that a positive situation probably won't last
. ,....~.. - -

long. The speaker says winter is on its way, and is encouraging listeners to take advantage of the
good weather while it lasts.
_I _ _ ••• ------, -

REMEMBER On the actual test, you will hear but NOT see each short talk.

110 LISTENING COMPREHENSION

 86 EXAMPLE 2 - a short talk including a graphic
This example shows a short talk including a graphic.

[M-Br] Good morning everyone. I need to tell you about a change to our program today.
Dr. Carlton is running late. Apparently, there are roadworks on the A 14 again and traffic is a
nightmare, so no surprises there! He expects to be here in an hour or so, but can't confirm
exactly when. We wish him well. Luckily, Professor Samuels has agreed to swap places with
him, so she'll now be our first speaker this morning. Oh, and one more thing, can I ask you
to put your tea and coffee cups back on the drinks station after each break? It will help our
kitchen staff enormously.

1. Why is Dr. Carlton unable to give his

lecture this morning?
(A) He slept badly the previous night.
(B) He has a fever and is feeling unwell.
(C) His journey has been disrupted.
(D) He has had a traffic accident.

2. Look at the graphic. At what time will the

Urban Partnerships session begin?
(A) 10:00 A.M.

(B) 11 :45 A.M.

(C) 2:00 P.M.

(D) 3:45 P.M.

3. What does the speaker ask listeners to do?

The speaker asks listeners to put your tea and
(A) Help in the kitchen
coffee cups back on the drinks station.
(8) Take a break
(C) Finish their drinks
(D) Return their used cups

REMEMBER On the actual test, you will hear but NOT see each conversation.

PART 4 SHORT TALKS 111

 87 Directions
You will hear four short talks given by a single speaker. For each short
talk, read the three questions and the four answer choices that follow
each question. Select the most appropriate answer: (A), (B), (C), or
(D). Then mark your answer. You will hear each short talk only once.

1. Who most likely are the listeners? 7. What is Mrs. Gifford's current position?
(A) Shoppers (A) President
(B) Families (B) Vice President
(C) Fashion students (C) Chairman
(D) Store employees (D) General Manager

2. What is this announcement mainly about? 8. When did Mrs. Gifford join the company?
(A) A fashion contest (A) Last month
(B) A special promotion (B) Last year
(C) A clothing exhibition (C) A year ago
(D) A charity collection (D) Three years ago

3. Look at the graphic. Where are listeners 9. What does the speaker ask the audience
encouraged to go at 2:30? to do?
(A) 1" floor (A) Advertise for a replacement
(B) 200 floor (B) Congratulate Mrs. Gifford
(C) 3'd floor (C) Meet with the Chairman
(D) 4 floor
1h (D) Apply for the position

4. What is the speaker talking about? 10. Where is the event being held?
(A) Resigning from the company (A) At a library
(B) Planning a website (B) At a theater
(C) Starting a new design company (C) At a department store
(D) Designing a computer system (D) At a museum

5. What does the speaker mean when he says he 11. What is the purpose of the speech?
wants to "discuss the financial implications"? (A) To declare a new gift shop open
(A) He needs to increase his fee. (B) To ask supporters for donations
(B) More money has been spent. (C) To thank the employees
(C) He wants to share profits equally. (D) To advertise new products
(D) The project is now in debt. 12. What does the speaker mention?
6. What does the speaker suggest? (A) The vacation period will be short.
(A) Meeting next week (B) Sales are increasing very quickly.
(B) Calling back in the afternoon (C) Work on the cafeteria will finish soon.
(C) Getting more information (D) Financial difficulties lie ahead.
(D) Providing the service free of charge

1.@ @ @ @ 4. @ @ @ @ 7. @ @ @ @ 10. @ @ @ @
2.@ @ @ @ 5. @ @ @ @ 8. @ @ @ @ 11. @ @ @
@
3.@ @ @ @ 6. @ @ @ @ 9. @ @ @ @ 12. @ @ @ @

Score ../12

112 LISTENING COMPREHENSION

 IMPROVE YOUR PERFORMANCE

In this section you will practice ways to improve your score on Part 4 of the TOEIC" test.

These are the exercises you will cover:

Listening for Main Ideas ~ listening to short talks for overall

comprehension; identifying the speaker, the
topic, the audience, the location, and the
purpose of a short talk

Listening for Details ~Iistening to short talks for specific information;

identifying numbers, dates and times, reasons
and requests, people and places, problems and
suggestions, plans and sequences

Making Inferences ~ listening to short talks for information that is

not directly stated

Short Talks Including relating what you hear with information you can
a Graphic see in a simple graphic (e.g., a chart, table, etc.)

In the TOEIC test, there are short talks on many different topics: news bulletins, weather forecasts,
recorded announcements, advertisements, public announcements, business presentations, etc. You will
practice listening to a wide range of short talks to help you prepare for this part of the test.

As you work through Improve Your Performance, look back at your answers in the Try It Out section and
try to identify your strengths and weaknesses. Notice what problems you have, and focus on the areas
you need to improve.

PART 4 SHORT TALKS 113

 Listening for Main Ideas
In Part 4, you need to show that you have a good overall understanding of the short talks you hear.
Questions that test your ability to understand main ideas in a short talk may ask about the speaker,
the topic, the audience, the location, and the purpose of the talk.

TIPS f.u~t~riing- P~rt'4 Sh~rtThlkS -.-~ eIF~'

i~~'tn~~~ .. T - - - .- - , .!:
~)~'-Look for questi~ns sU,chas Who is speaking? What is the message mainly about?Who is , i~
l:} t,he.audience fOf t~i~ falk? ~here is this announcement being made? What is the purpose!,
,,~!of t~is talk? ",~ - ",~ ,~; I. I - __'
,J ; 'As you listen, ask yourself these fundamental questions: Who is the speaker? What is the" ,
:
~:: speaker taiking about? Whois the speaker talking to? Where is this.taking place? 'What is~ ;
~. !heaim of the talk?',' ~. L 1-, ' I
~'., Don't worry about words you miss. You do not need to understand every single word in' '!
rt~.s~o~ t~ !~~.~~~t~.~~d.I~r~and,the main id~a~.~ -: . , ,i c ~ 0', _' -:-,'\

88 EXAMPLE
[M-Am] Good afternoon, everyone. Thank you all for coming. I have called this • boss
senior
• board meeting because I need to tell you some disappointing news.
managers
As you know, recent months here at ARC Pharmaceuticals have not _ nameof company
been easy. Orders are currently 50 percent less than they were at the • talkingabout
same time last year. What's more, today I heard from 8ensons, our low sales
bad for ----t.~biggest client, that they are going out of business. We can expect
business
tough times ahead. However, since I started this company thirty years • boss
ago, we have overcome many challenges. I believe we have the best
product on the market and that we can survive.

1. Who is the audience for this talk? ~ I . I'

The man says he has called a board meeting, I

(A) All staff at ARC Pharmaceuticals
which suggests senior staff within the -:
(8) Employees at 8ensons
co~pany, ARf P~armaceuticals. 'I!
(C) Senior managers in a company
(D) Sales and marketing personnel

2. What is the purpose of this talk?

~t'orders~
(A) To report that the company is having difficulty percent, that the company's biggest client is'
(8) To announce a merger with 8ensons going out of business, and that he expects
(C) To give the latest sales figures tough times ahead. ',',
(D) To encourage staff to do their best
~"L--'-._. _-._.!..I_l_._.......=.....L.~

3. Who most likely is the speaker? ~ says

he called this board ['~'i'1.1
(A) The Production Manager meeting. Later. he adds I started this company. '
• - I • . I
(8) The Chief Financial Officer
(C) ARC Pharmaceuticals' Sales Manager
(D) The owner of the company

114 LISTENING COMPREHENSION

Questions about the Speaker Hssential Vocabulary p329
These questions focus on who you hear. You need to identity the speaker's occupation or position within
a company or organization.

Look for: Questions about the speaker may include Who is the speaker? or What is the speaker's
occupation?

89 Listen to three short talks. Choose one statement: (A), (8), (C), or (0), that best answers
each question.

1. Who is the speaker? 3. What is the speaker's position in the

(A) A college professor restaurant?
(8) A news presenter (A) Cleaner
(C) An airline pilot (8) Manager
(0) A weather reporter @@@@ (C) Waiter

2. What is the speaker's occupation?

(0) Head chef @@@@
(A) Office receptionist
(8) Company secretary
(C) Hotel manager
(0) Security guard @ @ @ @

Questions about the Topic

These questions focus on what the talk is about. They ask you to identity the subject of the talk, which can
be a person, a thing, or an activity.

Look for: Questions about the topic may include What is the message about? What is the main topic of
this talk? What is being announced?

90 Listen to three short talks. Choose one statement: (A), (8), (C), or (0), that best answers each
question.

1. What is the main topic of this message? 3. What is being announced?

(A) A presentation (A) A cheap vacation
(8) A job vacancy (8) A job opportunity
(C) A new project (C) A weekend sale
(0) A lecture @ @ @ @ (0) A store closure @ @ @ @
2. What is the talk mainly about?
(A) Cleanliness
(8) Safety at work
(C) Meal times
(0) Food and drink @ @ @ @

PART 4 SHORT TALKS 115

 Questions about the Audience ~ Essential Vocabulary p329

These questions focus on who is listening to the short talk. The audience may be a group of people,
such as customers, employees, students, politicians, etc.

Look for: Questions about the audience may include Who is the intended audience for this talk? Who is
the speaker probably addressing? Who is being addressed?

91 Listen to three short talks. Choose one statement: (A), (B), (C), or (D), that best answers each
question.

1. Who is the speaker talking to? 3. Who is this message intended for?
(A) Baseball players (A) Office workers
(B) Tourists (B) Police officers
(C) Freshmen students (C) Dental patients
(D) New employees o @ @ @ (D) Ambulance drivers 0 @ @ @
2. Who is the audience for this announcement?
(A) Workers on a farm
(B) Shoppers in a supermarket
(C) Fruit and vegetable sellers
(D) Customers in a restaurant 0 @ @ @

Questions about the Location ~ Essential Vocabulary p330

These questions focus on where the short talk is taking place. They ask you to identify the location, such
as a store, a bank, an airport, etc.

Look for: Questions about the location may include Where is the speaker? Where is this speech being
made? Where can this announcement be heard?

92 Listen to three short talks. Choose one statement: (A), (B), (C), or (D), that best answers each
question.

1. Where is the speaker? 3. Where can this talk be heard?

(A) At a theater (A) At a library
(B) At a hotel (B) At a university
(C) At a library (C) At a company
(D) At a museum o @ @ @ (D) At a sports center 0 @ @ @
2. Where is this announcement being made?
(A) At a bus station
(B) At an airport
(C) At a train station
(D) At a taxi stand 0 @ @ @

116 LISTENING COMPREHENSION

Questions about the Purpose
These questions focus on why the short talk is taking place. They ask you to identify the purpose. You
sometimes need to remember several details in order to identify the purpose.

Look for: Questions about the purpose may include What is the purpose of this message? What is the
main purpose of the speech?

93 Listen to three short talks. Choose one statement: (A), (8), (C). or (0), that best answers each
question.

1. What is the purpose of this public announcement?

(A) To encourage people to be more active
(8) To warn people about serious health dangers
(C) To promote participation in team sports
(0) To explain how to live longer 0@@@
2. What is the main purpose of this talk?
(A) To plan a conference
(8) To accept an award
(C) To thank employees
(0) To discuss a meeting 0@@@
3. What is the purpose of the event the speaker announces?
(A) To welcome a new employee
(8) To celebrate the retirement of a coworker
(C) To declare a research facility open
(0) To encourage staff to work harder 0@@@

PART 4 SHORT TALKS 117

 MINI IESTJ Listening for Main Ideas
.4 Practice listening for all the main idea elements: the speaker, topic, audience, location, and
purpose. Listen to these short talks and choose the most appropriate answer: (A), (B), (C),
or (0), for each question.

1. What is the purpose of this advertisement? 7. What is the main purpose of this talk?
(A) To announce a store opening (A) To introduce a speaker
(B) To attract more customers (B) To thank the audience
(C) To advertise for new staff (C) To promote a book
(D) To promote car safety (D) To present an award

2. What is being announced? 8. What is the woman mostly talking about?

(A) Reduced prices on products (A) The importance of local history
(B) Cheap vehicle insurance (B) A prominent local historian
(C) Extra discounts on cars (C) A famous person from the past
(D) Vehicle tests at no cost (D) The voyage of The Mayflower

3. Who is this advertisement directed towards? 9. Who is the audience for this talk?
(A) Existing customers only (A) University students studying history
(B) New customers only (B) Local people interested in history
(C) Listeners to a radio station (C) Members of the Historical Society
(D) Car owners with full insurance (D) Authors of books on history

4. What is this report mainly about?

10. What is the main purpose of this speech?
(A) A transportation trade show
(A) To share experience and knowledge
(B) An industrial dispute
(B) To ask for help in the Sales Department
(C) A union leader's resignation
(C) To announce a merger
(D) An auto manufacturer
(D) To introduce a new staff member
5. Who is the speaker?
11. Who is the speaker talking to?
(A) A factory worker
(A) Lecturers in business
(B) A local reporter
(B) New company trainees
(C) A news presenter
(C) People at a sales conference
(D) A company president
(D) Sales and marketing personnel
6. Where is this report being made?
12. Where is the speech taking place?
(A) In a radio studio
(A) In a factory
(B) Outside a union headquarters
(B) In a restaurant
(C) At a press conference
(C) In an office building
(D) From Derek Brown's home
(D) In a parking lot

1.@ @ @ @ 4. @ @ @ @ 7. @ @ 10. @ @ @ @
@ @
2.@ @ @ @ 5. @ @ @ @ 8. @ @ @ @ 11. @ @ @ @
3.@ @ @ @ 6. @ @ @ @ 9. @ @ @ @ 12. @ @ @ @
Score ............../ 12

118 LISTENING COMPREHENSION

Listening for Details
In Part 4, you need to show that you can identity and understand important points in the short talks you
hear. Questions that test your ability to understand details in a short talk may ask about numbers, dates
and times, reasons and requests, people and places, problems and suggestions, as well as plans
and sequences.

TIPS I 'Listening for Details - Part 4 Short Talks

• Look for Wh- questions (e.g. questions beginning with What, When, Why, How, etc.).
• Before you listen, make sure you know what information you need to listen for.
.- • Listen to the statement at the beginning of each short talk. This tells you what kind of
short talk you will hear (an advertisement, an announcement, etc.) .
• As you listen, identity any key words or phrases related to the information you need .
• Focus on the information you need to answer each question .
• Check key details in any graphics.
1_,' "

95 EXAMPLE 1 - a typical short talk

[M-Au] Hello, Amy. It's James. Can you e-mail everyone about the training ..••
~--- reason
seminar next week, please? It's urgent, and I'm in meetings all day.
date • The seminar's on Thursday tlie fifteenth, in Room 12. The morning ..••
~---number
time ---- •• session will run from nine to twelve, and focus on customer service,
and improving our support to our top clients. Roy Gosling, the
people~ Human Resources director, will lead that session. In the afternoon,
------ our Chairman, Liz Simmons, will be presenting our strategic
company goals, and then there'll be a leadership exercise, and .....-- sequences
finally a review of sales targets. That will run from two until six. Tell
everyone to make sure they attend. Thanks a lot.

The caller says the session will last from nine. .,

1. How long will the morning seminar last?
to twelve. (A) cannot be inferred, as we do not
(A) Until lunch
~know when they are having lunch. (C) confuses
(B) Three hours
the duration of the morning session with the start "
(C) Around two hours
time (2 P.M.) of the afternoon session. (D) is not
(D) From 9:00 A.M. to 1:00 P.M.
mentioned.
2. Who is Liz Simmons?
(A) The Director of Human Resources The caller mentions Liz Simmons, referring to
(B) A speaker on leadership her as our Chairman. (A) refers to Roy Gosling.
(C) Chairman of the company There is a leadership exercise, but no speaker is
(D) The Sales Manager mentioned (C). (D) is not mentioned.
<----- - - -_.

, , - ---~.- "
3. What will happen last? The speaker says that finally there will be a review
(A) There will be a review of sales targets. of sales targets. (B), (C), and (D) will all happen
(B) Roy Gosling will make a presentation. b~eforehand.,." ' __
(C) Employees will hear about the company's
goals.
(D) Employees will take part in a leadership
exercise.
PART 4 SHORT TALKS 119
 99. EXAMPLE 2 - a short talk including a graphic
This example shows a short talk including a graphic. Notice Question 3, which is an example of an
implied meaning question.

[F-Gn] Hello Mr. Johnson. This is Angela from Travel Adventures. We spoke earlier when you
came in to ask about packages to Mexico and I gave you a brochure. By the way, did you
give me the right e-mail address? I sent you an e-mail.butitbouncedback.Anyway.l.ve
found a vacation I think you'll like! You fly from Toronto direct, and aithough you said you'd
prefer a four-star hotel, this is only a three-star, but it's for an amazing 13 nights. You said
you wanted to go for as long as possible, right, for under $3,000. Anyway, seats are filling
fast, so call me as soon as possible if you're interested and I'll sort that out for you. We can
discuss payment options then. Speak soon. Bye.

TRAVEL ADVENTURES
Discover Mexico Price
AII.inc/usive packages Flights + hotel
Gancun ----- 13 nights, 4 * hotel $3,450
Riviera Maya ---- 11 nights, 3 * hotel $2,650
Puerto Vallarta ---- 11 nights 4 * hotel $2,699
Acapulco ----- 13 nights, 3 * hotel $2,950

1. What problem does the speaker mention?

(A) She thinks Mr. Johnson gave her an incorrect e.mail address.
(B) Mr. Johnson did not give her any contact information.
(C) She cannot find Mr. Johnson's e-mail address.
(0) She forgot to give him her e-mail address.
I

, ~ • • ~ -,---'----

The speaker asks did you give me the right e-mail address? and adds that an e-mail she sent
Ibounced back (meaning was retumed) .
.
.~ --~. - - - - - - - - .
2. Look at the graphic. Which vacation does the speaker recommend?
(A) Gancun
(B) Riviera Maya
(C) Puerto Vallarta
(0) Acapulco
, --- - ---- . --"- .. - _~- - ~-~
The speaker says she has found a three-star hotel, for 13 nights. We can see from the graphic
that this must be Acapulco. This is the longest vacation for under $3,000, which was another of I
,

Mr. Johnson's requirements.

~.~~.---- . ~-~-.- - - -, -- -~. -
3. What does the speaker mean when she says, "I'll sort that out"?
(A) She will answer his query.
(B) She will resolve the problem.
(C) She will make a booking.
(0) She will find another seat.

r H~re, the expression s;rt ;omething out means to make the necessa~ arrangements. The speak~r :
says seats are filling fast and asks Mr. Johnson to confirm quickly, so she can make the booking. i
I __ .. _~. ~ '4 ._~ _ _ ~

120 LISTENING COMPREHENSION

Questions about Numbers, Dates, and Times ~ Essential Vocabulary p331

97 A Listen to this news bulletin. Choose one statement: (A), (B), (C), or (0), that best answers
each question.

1. When were the payments made?

(A) Every week
(B) A total of ten times
(C) Once a month
(0) On the 20th

2. When will the trial probably take place?

(A) Tonight
(B) Next week
(C) Next month
(0) In six months

3. How many construction companies are involved?

(A) One
(B) Five
(C) Six
(0) Ten

B Listen to this announcement. Choose one statement: (A), (B), (C), or (0), that best answers
each question.

1. How long will the cafeteria be closed?

(A) Three days
(B) Around four weeks
(C) Two months
(0) Until further notice

2. Look at the graphic. Which button should Elevator

employees press to get to the Coffee Shop?
(A) 2
(B) 1
~
0 Third Floor

(C) F
(0) G
~
0 Second Floor

3. What will employees receive each week?

~
0 First floor

(A) $5 in coupons
(B) $15 in coupons
~ @ Ground

(C) $25 in coupons

(0) $50 in coupons

A1. (6) @ @ @ 2. (6) @ @ @ 3. (6) @ @ @

B1. (6) @ @ @ 2. (6) @ @ @ 3.(6)@@@

PART 4 SHORT TALKS 121

 Questions about Reasons and Requests Hssential Vocabulary p331
98 A Listen to this announcement. Choose one statement: (A), (B), (C), or (0), that best answers each
question.

1. Why is the 15:35 service to Newcastle delayed?

(A) There has been a traffic accident.
(B) There is road construction.
(C) The bus has broken down.
(0) The weather is bad.

2. What are passengers traveling to Newcastle requested to do?

(A) Wait where they are
(B) Move to another location
(C) Get on a different bus
(0) Buy tickets for another service

3. Why shouldn't passengers to Newcastle get on the next bus at Bay 3?

(A) There are no seats available.
(B) There is no service to London.
(C) It is coming in for repairs.
(0) It is going to a different destination.

B Listen to this radio advertisement. Choose one statement: (A), (B), (C), or (0). that best answers
each question.

1. Why should listeners contact Advance Net?

(A) To get a 40 percent discount
(B) To get faster, cheaper broadband
(C) To compare Internet access prices
(0) To speak to existing customers

2. Look at the graphic. How much will customers

need to pay per month to get the $50 credit?
(A) $0
(B) $20
(C) $25
(0) $30

3. Why should new customers join before the end

of the month?
(A) They can claim a free gift.
(B) They will receive a $50 credit.
(C) They can get a discount.
(0) The first month is free.

A1.(£) @ @ @ 2. (£) @ @ @ 3. (£) @ @ @

81.(£) @ @ @ 2. (£) @ @ @ 3. (£) @ @ @

122 LISTENING COMPREHENSION

Questions about People and Places ~ Essential Vocabulary p329

99 A Listen to this speech. Choose one statement: (A), (B), (C), or (0), that best answers
each question.

1. Where does the speaker plan to spend his retirement?

(A) In Arizona
(B) In Chicago
(C) In Los Angeles
(D) In New York

2. What was the speaker's first job at Signet Holdings?

(A) Section Director
(B) Chief Engineer
(C) Assistant Manager
(D) Vice President

3. Who is Mr. Hammond?

(A) The speaker's replacement
(B) The Chairman of the company
(C) The head of the New York office
(D) The Human Resources Director

B Listen to this short talk. Choose one statement: (A), (B), (C), or (D), that best answers
each question.

1. Who can borrow up to ten books at any time?

(A) Research students
(B) Undergraduate students
(C) All students at NPU KENT COLLEGE LIBRARY
(D) Graduate students

2. In which part of the library is talking not allowed ? Reading Room

(A) The Blue zone
(B) The Red zone
(C) The Reading Room [West Entrance1 2 West Room 4 Study Area 3
(D) The West Room

3. Look at the graphic. Where can students Front desk 1

return their books when the library is closed? [Main Entrance]
(A) Location 1
(B) Location 2
(C) Location 3
(D) Location 4

A1. @ @ @ @ 2.@@@@ 3.@@@@

81. @ @ @ @ 2.@@@@ 3.@@@@

PART4 SHORT TALKS 123

 Questions about Problems and Suggestions Hssential Vocabulary p331
'00 A Listen to this short talk. Choose one statement: (A), (B), (C), or (D), that best answers
each question.

1. What problem does the speaker mention?

(A) The company has no more money.
(B) The bank has refused to lend the company money.
(C) The bank loan is less than the company requested.
(D) The company has recently lost $100,000.

2. What does the speaker suggest they do?

(A) Cancel all new projects
(B) Postpone the planned expansion
(C) Try to expand the company
(D) Build bigger offices

3. What does the speaker want the audience to do?

(A) Go home until the end of the week
(B) Wait before making further cuts
(C) Reschedule the staff meeting
(D) Suggest ideas to cut costs

B Listen to this voicemail message. Choose one statement: (A), (B), (C), or (D), that best answers
each question.

1. What problem does Kathy mention?

(A) She cannot access her e-mail.
(B) She cannot use her phone.
(C) Her computer does not work.
(D) She has to delay a meeting.

2. When will the problem be solved?

(A) At 10:00 A.M.

(B) Later that morning

(C) By the end of the day
(D) She has no idea.

3. How does she suggest Henry contact her?

(A) By phone
(B) By fax
(C) Bye-mail
(D) In person

A1.(£) @ @ @ 2.(£) @ @ @ 3. (£) @ @ @

B1.(£) @ @ @ 2. (£) @ @ @ 3. (£) @ @ @

124 LISTENING COMPREHENSION

Questions about Plans and Sequences
'01 A Listen to this announcement. Choose one statement: (A), (B), (C), or (D), that best answers each
question.

1. What will the speaker do next?

(A) Give a presentation
(B) Introduce a speaker
(C) Leave the conference
(D) Hand out the information packs

2. Where will the talk on Innovation take place?

(A) Room C
(B) Room 403
(C) Room 213
(D) In the Main Hall

3. Who will give the first presentation of the day?

(A) Dr. Fraser
(B) Dr. Gupta
(C) Dr. Sanders
(D) Dr. Rosafio

B Listen to this short talk. Choose one statement: (A), (B), (C), or (D), that best answers
each question.

1. When will CG10 go on sale? DELTA Flights to Los Angeles

(A) Today
07:00 10:25
(B) Before the end of the week DX64
New York (JFK) Los Angeles (LAX)
(C) In two weeks
11:25 14:45
(D) At the end of the year DX91
New York (JFK) Los Angeles (LAX)
2. What will happen before the first unit is sold? 15:00 18:25
DX14
(A) The speaker will be interviewed. New York (JFK) Los Angeles (LAX)
(B) There will be a customer survey.
17:25 20:45
(C) The media will be informed. DX78
New York (JFK) Los Angeles (LAX)
(D) Advertisements will appear on television.

3. Look at the graphic. Which flight will the

man take to Los Angeles?
(A) DX64
(B) DX91
(C) DX14
(D) DX78

A1.0 @ @ @ 2.0 @ @ @ 3.0 @ @ @

81.0 @ @ @ 2.0 @ @ @ 3.0 @ @ @

PART 4 SHORT TALKS 125

 Listening for Details
.02 Practice listening for various types of specific information. Listen to these short talks and choose
the most appropriate answer: (A), (B), (C), or (D), for each question.

1. What do callers who press number 3 want? 7. What was the problem with last year's
(A) To ask about an invoice Summer Event?
(B) To request a catalog (A) The venue was not big enough.
(C) To place an order (B) The Regent Hotel was too expensive.
(D) To visit the building (C) It was not very well attended.
(D) The presentations were poor.
2. What is this month's special offer?
(A) Half-price computer manuals 8. Where is the Roosevelt?
(B) Discounted software (A) In the business district
(C) Reduced-price audio equipment (B) Near the company
(D) Free next-day delivery (C) In the countryside
(D) Beside the sea
3. What number should you press to speak to
someone? 9. What does the speaker ask the committee
(A) 3 members to do?
(B) 4 (A) Prepare some information
(C) 5 (B) Discuss a document
(D) 6 (C) Look for a better rate
(D) Find an alternative venue
4. Who is this advertisement trying to attract?
(A) Single professionals
10. What time will the first group of six people
(B) Young couples
arrive for dinner?
(C) Families
(A) 6:30 P.M.
(D) The elderly
(B) 7:00 P.M.

5. What kind of food is the Aloha restaurant (C) 7:30 P.M.

famous for? (D) 8:00 P.M.

(A) Traditional dishes 11. What are the Tomlinsons celebrating?

(B) Western cooking (A) A wedding anniversary
(C) Seafood (B) A birthday
(D) Health food (C) A retirement
6. Why might customers choose to book (D) A new job
online? 12. What will the speaker do next?
(A) To get discounted travel insurance (A) Open the restaurant
(B) To pay less for their booking (B) Prepare the tables
(C) To qualify for free meals (C) Greet the customers
(D) To upgrade to a larger room (D) Go to the kitchen

1. @ @ @ @ 4. @ @ @ @ 7. @ @ @ @ 10. @ @ @ @
2.@ @ @ @ 5. @ @ @ @ 8. @ @ @ @ 11. @ @ @ @
3.@ @ @ @ 6. @ @ @ @ 9. @ @ @ @ 12. @ @ @ @
Score .......}12

126 LISTENING COMPREHENSION

 Making Inferences
In Part 4, you also need to show that you can understand things that are not directly stated in the short
talks you hear. Questions that test your ability to make inferences in a short talk may ask about the
speaker's attitude, or ask you to make deductions based on what you hear.
I

TIPS I Making Inferences - Part 4 Short Talks

• Look for questions such as What does the speaker imply about. .. ? How does the woman
, . probably feel about... ? What does the woman mean when she says... ?
• The way something is spoken can tell you a lot about a speaker's attitude. Listen to
each speaker's stress and intonation; try to identify how they might feel (pleased,
anxious, etc.).
• Think about the meaning "behind" the words. For example, if you hear "Passengers for
flight AE257 to Paris, please go to Gate 11" you can deduce the location is an airport.
• Consider the context. The same phrase can have different meanings. For example, if a
speaker is leaving a message "Is it all right?", they could want permission, or to check if
something is working.
-'. Watch out for informal expressions and idiomatic language. For example, if the speaker
says "Tickets are selling like hot cakes'" that means the tickets are selling very quickly.
,.

'03 EXAMPLE
not many [M-Cn) Hmm, OK. Well, I suppose I should, uh, start. It seems the traffic is causing
people<;::-+- problems for everyone. Maytie more people will come later on. Anyway, for those of you
there? -....,..who are here, may I say welcome? I'm Jud, and this morning I'm going to show you
some great storage solutions from Abax Storage. In particular, I want to show you our
new range of plastic boxes. These are perfect for your daily office storage needs. expensive?
Oh, and don't be worried by the cost. Believe me, they are wortfi every cent. _
OK, so let's get going, shall we?

1. What does the speaker imply about the audience?

The speaker says for those of you who are
(A) There are fewer people than expected.
here, implying some people haven't arrived. He ,
(B) Most people arrived late.
hopes more people will come later on. We can !
(C) More people will arrive soon. deduce there are not as many people as the I'

(0) A traffic accident has delayed everyone. : speaker expected.

2. What is implied about the plastic boxes?

The speaker says don't be worried by the cost.
(A) They are very popular.
This implies the boxes are more expensive
(B) They are well-made. than people may expect. We can also infer he
(C) They are expensive. _,is worried, as he adds this comment in a,
(0) They are on sale. hurried way. •'
1 - _' _-----------I...
3. What does the man mean when he says, ~., ~----~
Here, the expression get going means start
"let's get going"?
'or begin. The speaker wants to start his :
(A) It's time to leave. ~ .
!p~atlon. . '.:~_ • "" ••.
(B) Stand up.
(C) Please hurry.
(0) Let's begin.

PART 4 SHORT TALKS 127

 Practice Inferring Meaning ~Essential Vocabulary p329
These questions focus on how a speaker feels about a situation or event. To answer these questions,
you need to be able to make inferences and deductions in order to understand what the speaker is
implying.

104 Listen to six short talks. Choose one statement: (A). (8). (C), or (0). that best answers each question.

1. How does the speaker probably feel? @@@@

(A) Worried
(B) Thankful
(C) Tired
(0) Excited

2. How does the man feel? @@@@

(A) Jealous
(8) Happy
(C) Nervous
(0) Uninterested

3. What can be inferred from this announcement? @@@@

(A) Customers cannot park in front of the building.
(8) Some staff vehicles are in the customer parking lot.
(C) The customer parking lot is fuil.
(0) Customers have to park behind the building.

4. What does the speaker imply about the situation? @@@@

(A) The company is in a difficult situation.
(8) The company has no more orders.
(C) The company's situation will improve soon.
(0) The company's stock price is undervalued.

5. What does the man mean when he says,

"I don't see why not"? @@@@
(A) He cannot understand the objections.
(B) He is agreeing to a suggestion.
(C) He is surprised at the cost.
(0) He wants to find evidence.

6. What does the speaker impiy when she says,

"It's all about appearance"? @@@@
(A) You should try to look professional.
(B) How you look is the most important thing.
(C) You need to appear confident.
(0) Be sure to wear suitabie clothing.

128 LISTENING COMPREHENSION

 Making Inferences
10S Practice making various inferences. Listen to these short talks and choose the most appropriate
answer: (A), (B), (C), or (D), for each question.

1. What is implied about the timing of the 7. Who most likely is the speaker?
meeting? (A) A personal secretary
(A) The meeting is starting late. (B) A travel agent
(B) Some people prefer a later time. (C) An airline employee
(C) The speaker usually starts on time. (D) A tour guide
(D) An earlier time would be better.
8. What can be inferred about Mr. Andrews
2. How does the speaker probably feel? from this message?
(A) Nervous (A) He prefers to travel in the afternoon.
(B) Frustrated (B) He often goes to New York.
(C) Tired (C) He travels a lot on business.
(D) Hungry (D) He is looking forward to the trip.

3. Why does the woman say, "It is what it is"? 9. What does the speaker imply when he
(A) She is sure the answer is correct. says, "There was one seat left!"?
(B) She wants to clarify a point. (A) The flight is very popular.
(C) The situation is under control. (B) Mr. Andrews is very fortunate.
(D) The situation can't be helped. (C) The plane has few seats.
(D) One seat was not needed.
4. What can be inferred from the
announcement?
10. What most likely is the speaker's job?
(A) Many performers are sick.
(A) Sports commentator
(B) Carolina Strakovsky is a talented actress.
(B) News broadcaster
(C) The performance will be canceled.
(C) Gossip columnist
(D) Some people may want a refund.
(D) Political advisor
5. How does the speaker probably feel?
11. What is implied about Dale Winters?
(A) Disappointed
(A) He almost missed the birth of his child.
(B) Unwell
(B) He just flew back from New Zealand.
(C) Unhappy
(C) He posts a lot on Instagram.
(D) Jealous
(D) He has three young daughters.
6. What does the man imply when he says,
12. What does the woman mean when she
"if you feel you need to"?
says, "Winters is now the front runner"?
(A) People need to follow the instructions.
(A) He is a world-class athlete.
(B) Some listeners will miss the performance.
(B) He likes to run from the front.
(C) He does not expect listeners to do this.
(C) He is the best player in the team.
(D) The audience has everything they need.
(D) He is the favorite candidate.

1.(£) @ @ @ 4. (£) @ @ @ 7. (£) @ @ @ @

@ 10. (£) @
2.(£) @ @ @ 5. (£) @ @ @ 8. (£) @ @ @ 11. (£) @ @ @
3.(£) @ @ @ 6.(£) @ @ @ 9.(£) @ @ @ 12. (£) @ @ @
Score ./12

PART 4 SHORT TALKS 129

 Short Talks Including a Graphic
Similar to Part 3, some short talks have a graphic (e.g., a map, or label). One question will test
your ability to relate what you hear with information you see in the graphic. You need to study the
information in the graphic while you listen.

Types of graphic
The types of graphics you will see in Part 4 are similar to those in Part 3: a building directory, floor
plan, schedule, price list, order form, map, meeting agenda, advertisement, timetable, etc.

Flight Destination
3rd quarter, July-September
2 _ VAF65Zi.~. Paris -,.
-'".~
g BAS01 Manchester

~':~
.0
E
0.5- -
JAL34
SU234 .
Tokyo
Moscow

:i1 0
Knitwear Swimwear Rain jackets Ouler coats

Department GATE 21
A

Meeting room Capacity

I~I
Ballroom.'. ' up to 250 people j

[jj]
B
Oakwood Room 30.40 people
Phoenix Lounge 20-30 people
Boardroom up to 12 people C

[i]
DIJII1I
Tips
• These questions always begin Look at the graphic.
• Notice the type of graphic (a program, timetable, etc.)
• Study the information quickly. Look for numbers, names, places, etc. Listen for this information in
the talk.

Warning!
Remember, the speaker may change information that you see in the graphic. For example, you see a
notice showing bus numbers and bays, but you hear an announcement saying that one bus will now
depart from a different bay.

130 LISTENING COMPREHENSION

Practice Questions with a Graphic
These questions all relate to information you can see in a graphic.

106 Listen to eight short talks. For each short talk, look at the graphic and choose one statement:
(A), (B), (C), or (0), that best answers the question.

1. Look at the graphic. Which item on the original

ORDER FORM 43A3
order form is no longer needed? Chent: GT Conex
(A) Canon printer ITEM PRICE
(B) Keyboard Canon printer $119.75 .
KeEmboard $39.99
(C) USB 3.0 drive
USB 3.0 drive $16.88
(0) Samsung printer
Samsung printer $138.95

2. Look at the graphic. Which group does the Customer satisfaction

speaker want listeners to discuss? 5
(A) Platinum 4
(B) Gold 3
(C) Silver 2
1
(0) Bronze
o
platinum Gold Silver Bronze
Membership

3. Look at the graphic. Which office space is the

OFFICE SPACE FOR RENT
woman interested in renting?
(A) East Tower 1 Park Avenue, Midtown
(B) East Tower 2 Available now!
(C) West Tower East Tower 1 - 2,500m'
(0) Annex
East Tower 2 - 3,500m'
West Tower - 5,OOOm'
Annex - 1,500m'
On-site Parking
2 meeting rooms Call
1-year lease 555-882-7866

4. Look at the graphic. What time will the flight to

Time Flight Destination
Madrid leave?
10:45 BX23 Rome
(A) 11: 15
(B) 11 :25 10:50 TW109 Berlin

(C) 11 :30 11:15 AF45 Madrid

(0) 11 :45
11:25 KL151 Barcelona

1. (£; @ @ @ 2. (£; @ @ @ 3. (£; @ @ @ 4. (£; @ @ @

PART4 SHORT TALKS 131

 5. Look at the graphic. Which talk will
take place at 3:30 P.M.?
(A) Education Policy
(B) School Funding
(C) Managing Change
(0) Personalized Learning

6. Look at the graphic. Which room does the speaker go into?

(A) Bedroom
(B) Living Room
(e) Kitchen
Bedroom Kitchen r-:
~c
(0) Master Bedroom

living Master
Room Bedroom

7. Look at the graphic. Who is the speaker talking Quarter 1 ' Sales Performance
about? "
:~----"----~-
~--.l ;"~-
(A) Mike
(B) Samuel
(C) Tina
(0) Alison

January February March April

~Mike ••• -Samuel ~Tina -.-Alison

8. Look at the graphic. How much will the dress cost card members?
~~.,~~~~~
(A) $80
(B) $100 .;~/s}r;::::.;::AA.LjdcE;.-J..
(C) $120
(0) $150 ~.., !Ju~'~,i~
V"SO%OFF ,j

Ii, - , I. -'FALLSAt.ESSTYLES , ,::

1t0000000~X<~,.i
V'_. Cardme~b~rsgetanextra.,_~~

f;!~~~~,A..20%OFF,
~.: .•, , ~ _•• ' •. h • ".::.,:;.:~', :-.~

5. 0 @ @ @ 6. 0 @ @ @ 7. 0 @ @ @ 8. 0 @ @ @

132 LISTENING COMPREHENSION

 Short Talks Including a Graphic
'07 Practice listening to short talks that include a graphic. Listen to these short talks and choose the
most appropriate answer: (A), (B), (C), or (0), for each question.

1. What caused the delay? Gate Destination

(A) Technical problems
(B) Bad weather
(C) A plane crash
(0) A workers' strike

2. Who most likely is the speaker?

(A) A tour group leader
(B) A flight engineer
(C) A safety inspector
(0) An airline official

3. Look at the graphic. Which gate will the listeners go to?

(A) 42
(B) 17
(C) 24
(0) 63

Entrance
4. What is the main purpose of the announcement?
Room Room
(A) To advertise adult learning courses
2
(B) To mention changes to a program Main Hall
(C) To introduce a college open house Room Room

(0) To announce the finalists of a contest 3 4

5. What can be inferred about Mr. Ivanov?

(A) He just arrived from Russia.
(B) His computer has a virus.
(C) He was ill over recent days.
(0) He is replacing another speaker.

6. Look at the graphic. In which room will Ms. Cooper be speaking?

(A) Room 1
(B) Room 2
(C) Room 3
(0) Room 4

1. @ @ @ @ 3. @ @ @ @ 5. @ @ @
@
2. @ @ @ @ 4.@@@@ 6.@@@@

PART 4 SHORT TALKS 133

 7. Where does the speaker most likely work?
Jenson Classic - Bean to Cup Coffee Machine
(A) At a training college with guarantee
(8) At a drinks company
***** (342 reviews)
(C) At an online firm
(D) At an advertising agency Great machine. makes perfect coffee.
Easy to clean and cheap to run.
8. Look at the graphic. Why might the listener
not want to buy the calfee machine? £350
£29.99 postage
(A) Delivery is extra.
(8) He dislikes the brand.
(C) The price is too high.
(D) He already bought one.

9. What is the listener asked to do?

(A) Respond quickly
(8) Send an email
(C) Check details
(D) Write a review

10. According to the speaker, what can be said

about the reorganization?
(A) It will be easy to carry out.
(8) It needs to be done quickly.
(C) It is mostly unnecessary.
(D) It will mean significant changes.

11. What does the speaker imply?

(A) The President has too many responsibilities.
(8) He will soon leave the company.
(C) He would rather be President.
(D) The C.E.O has very good contacts.

12. Look at the graphic. Which position is

currently vacant?
(A) President
(8) C.E.O.
(C) Vice President Sales
(D) Vice President Finance

7. @ @ @ @ 9. @ @ @ @ 11. @ @ @ @
8. @ @ @ @ 10. @ @ @ @ 12. @ @ @ @
Score .../12

134 LISTENING COMPREHENSION

 STEPS TO SUCCESS
This section presents an effective, step-by-step approach to use when answering questions on
Part 4 of the TOEIC~ test.

The steps shown here are designed to help you achieve a higher score when you take the test.
By following these steps, you should be able to maximize your score on this part of the test.

II~ Quickly read the questions and answer choices to get a general idea of the context.
Ask yourself Who is speaking? What are they speaking about? Who are they speaking
to? For short talks with a graphic, study the key information (places, numbers, etc.).

Identify the information that you need to listen for. The first word or phrase of each
question can help you (e.g., Where - a place, Why - a reason, When - a time, etc.). If
you have time, look again at the answer choices before you listen.

II Listen carefully to the short talk. As you listen, look at each question in turn.
Remember that for questions with a graphic, you need to relate what you hear with
information you see in the graphic. Try to identify the correct answer, and eliminate
any answer choices you are sure are incorrect.

II. Mark your answers.

Previewing KeySkill for Part 4

Step 1 and Step 2 involve previewing. Here, that means reading the questions and the answer
choices quickly and looking at any graphic. Do not read every word - just focus on the key
words that contain important information. Your goal is to get a general idea of what the short talk
is about and what you need to listen for. Get used to previewing Part 4 questions and answer
choices in this way, and you will improve your TOEIC score.

PART 4 SHORT TALKS 135

 PART 4 STEPS TO SUCCESS Practice 1
EimD Quickly read the questions and answer choices for this newscast. Identify the key words.
What do they teli you about the context?

1. What is being announced?

(A) A merger between two companies
(8) The coliapse of a drug company
(C) A career move by a senior executive
(D) Difficulties in the US drug market

2. How iong has Ms. Vicks worked at Mundo Medical?

(A) Just two years
(8) For ten years
(C) Over twenty years
(D) All her working life

3. What is implied about the news?

(A) It was expected.
(8) It is surprising.
(C) Investors are happy.
(D) Some staff are jealous .

•• For each question, identify the information you need to listen for. Note the key words.

Question 1: . "fh",t:/",n"9.':':"<:'<:'c::! ..
Question 2: .

Question 3: .

REMEMBER On the actual test, you cannot mark the test paper, or make notes. You
should quickly preview the questions and identify the key words silently
to yourself .
•...._----------------------_ ...
llii!D '08 Listen to the newscast. As you listen, study the questions and answer choices above.
For each question, try to identify the correct answer. Eliminate any answer choices you are
sure are incorrect.

BiD Mark your answers.

1.@ @ @ @
2.@ @ @ @
3.@ @ @ @

136 LISTENING COMPREHENSION

PART 4 STEPS TO SUCCESS Practice 2
I!iiD Quickly read the questions and answer choices for this voicemail message. Identify the key
words. What do they tell you about the context?

1. What problem with the company's website does the speaker mention?
(A) Customers cannot access the website.
(8) The website does not work well.
(C) Some information is incorrect.
(0) Nobody can e-mail customer service.

2. How long has this been a problem?

(A) For ten minutes
(8) All week
(C) Since last week
(0) For almost a month

3. What does the speaker mean when she says, "This can't go on"?
(A) One part does not fit correctly.
(8) The situation has to change.
(C) She is unable to continue.
(0) No progress is possible.

mmD For each question, identify the information you need to listen for. Note the key words.
Question 1:

Question 2:

Question 3:

REMEMBER On the actual test, you cannot mark the test paper, or make notes. You
should quickly preview the questions and identify the key words silently
to yourself.

•• 09 Listen to the voicemail message. As you listen, study the questions and answer choices
above. For each question, try to identify the correct answer. Eliminate any answer choices
you are sure are incorrect.

~ Mark your answers.

1. @ @ @ @
2.@ @ @ @
3.@ @ @ @

PART 4 SHORT TALKS 137

 PART 4 STEPS TO SUCCESS
Practice 3
mmD Quickly read the questions and answer choices for this announcement. Identify the key
words. What do they tell you about the context?

1. Where is this announcement being made?

(A) On a plane
(B) On a bus
(C) On a train
(0) On a ferry

2. What are passengers asked to do?

(A) Take care of their luggage
(B) Return to their seats
(C) Wait for the buffet service
(0) Avoid standing in the corridors

3. When will they arrive in London?

(A) 8:45 A.M.

(B) 9:00 A.M.

(C) 9: 15 A.M.

(0) 9:30 A.M.

mmD For each question, identify the information you need to listen for. Note the key words.
Question 1:.............................. .."

Question 2:

Question 3:

REMEMBER On the actual test, you cannot mark the test paper, or make notes. You
should quickly preview the questions and identify the key words silently
to yourself.

E) 110 Listen to the announcement. As you listen, study the questions and answer choices
above. For each question, try to identify the correct answer. Eliminate any answer choices
you are sure are incorrect.

EDD Mark your answers.

1. @ @ @ @
2.@ @ @ @
3.@ @ @ @

138 LISTENING COMPREHENSION

PART 4 STEPS TO SUCCESS
Practice 4
mmD Quickly read the questions and answer choices for this short message. Identify the key
words. What do they tell you about the context?

1. What is the aim of this message?

(A) To compare different movies
(B) To promote a movie company
(C) To announce movie times
(0) To answer questions about movies

2. What kind of movie is showing at 7:00 P.M.?

(A) A political drama
(B) A romantic comedy
(C) An animated feature
(0) An action movie

3. Where can you see a movie about rock music?

(A) In theater 1
(B) In theater 2
(C) In theater 3
(0) In theater 4

mmD For each question, identify the information you need to listen for. Note the key words.
Question 1:

Question 2:

Question 3:

REMEMBER On the actual test, you cannot mark the test paper, or make notes. You
should quickly preview the questions and identify the key words silently
to yourself.

ED 11' Listen to the message. As you listen, study the questions and answer choices above.
For each question, try to identify the correct answer. Eliminate any answer choices you are
sure are incorrect.

rlii!D Mark your answers.

1.@ @ @ @
2.@ @ @ @
3.@ @ @ @

PART 4 SHORT TALKS 139

 PART 4 STEPS TO SUCCESS
Practice 5
m:mD Quickly read the questions and answer choices for Argo 250
this speech. Identify the key words, and study the
Simply the best!
graphic. What do they tell you about the context?
Use anywhere!
1. How does the Argo 250 compare to its rivals?
Do anything!
(A) It is more economical to use.
-+ super strong
(8) It is easier to use.
(C) It is less expensive to buy.
-+ cordless
(0) It is a lot more powerful. -+ quiet

Only
2. How long does the company guarantee the Argo 250?
(A) For one month only $220!
(8) For six months
(e) For one year Accessory pack: $49.99
(0) For the life of the product Shipping $19.99

3. Look at the graphic. How much can listeners save if they buy the product today?
(A) $19.99
(8) $40.00
(C) $49.99
(0) $110

mmD For each question, identify the information you need to listen for. Note the key words.
Question 1: ....

Question 2: .....

Question 3:

REMEMBER On the actual test, you cannot mark the test paper, or make notes. You
should quickly preview the questions and identify the key words silently
to yourself.

lim 112 Listen to the speech. As you listen, study the questions and answer choices above.
For Question 3, you also need to refer to the graphic. For each question, try to identify the
correct answer. Eliminate any answer choices you are sure are incorrect.

miD Mark your answers.

1. @ @ @ @
2.@ @ @ @
3.@ @ @ @

140 LISTENING COMPREHENSION

Strategy Review and Tips

Strategy Review Listening Test - Part 4

Remember, in the test...

Quickly preview the questions and answer choices before you hear each short talk. To get a general
idea of the context, ask yourself, Who is speaking? What are they speaking about? Who are they
speaking to?

For short talks that have a graphic, quickly study the information the graphic contains.

Make sure you know what information you need to listen for.

As you listen, try to identify the correct answers and eliminate any answers that you think are
definitely wrong.

If you are not sure about the answer, don't waste time. Decide quickly! Then preview the questions
for the next short talk.

• Here is some advice that people taking the TOEIC test have found useful for this part.
Choose the tips you like, and try to use them.

. ----_._~~- .__ .- ---------------_ .. - - ~,

. "Remember, the questions are often organized in the order that you hear the 1
information." Ahn Tran I
"'"--------=--=--~----=~_-- .;- .: ._.::: _--='= ~J

..~

, ---- - .. - -----
"

"There isn't a lot of time between talks, so if there is a graphic don't spend too long
studying it. Preview the questions first and then just notice the key details in the iI
graphic." Francoise Chirae
J~
I
PART 4 SHORT TALKS 141
 Review Test
13 Directions: You will hear ten short talks given by a single speaker. For each short talk, read the three
questions and the four answer choices that follow each question. Select the most appropriate answer:
(A). (B), (C), or (0). Then mark your answer. You will hear each short talk only once.

1. Where can this announcement be heard? 7. Who is the speaker talking to?
(A) At a hotel (A) A new employee
(B) At a sports center (B) An important client
(C) At a supermarket (C) A news reporter
(0) At a flower store (0) A maintenance worker

2. What is the purpose of this announcement? 8. Where is the restroom?

(A) To promote a special offer (A) On the third floor
(B) To ask people to leave (B) Along the hallway
(C) To announce the time (C) In the corner
(0) To invite people to return (0) Across from the elevator

3. When is this announcement taking place? 9. What is the speaker going to do next?
(A) On Sunday morning (A) Make coffee
(B) On Monday evening (B) Give a presentation
(C) On Tuesday morning (C) See a customer
(0) On the weekend (0) Go to lunch

4. Where is the speaker? 10. What will the weather be like in Ontario?
(A) On a soccer field (A) Warm and sunny everywhere
(B) In a school (B) Mostly warm but cloudy
(C) In a sports stadium (C) Cold and rainy in the afternoon
(0) In a television studio (0) Rainy later for some areas

5. Who is the speaker talking to? 11. What does the speaker suggest people do?
(A) The spectators (A) Get some exercise outdoors
(B) The event organizers (B) Avoid travel until midweek
(C) A group of fans (C) Stay away from big cities
(0) A couple of players (0) Enjoy a trip to the coast

6. What is stated in the talk? 12. What will happen later in the week?
(A) The match lasted a long time. (A) Some areas will have snow.
(B) The result was surprising. (B) Temperatures will rise.
(C) The weather was fantastic. (C) More rain will fall.
(0) The competition is almost over. (0) The pressure will drop.

1.@ @ @ @ 4. @ @ @ @ 7. @ @ @ @ 10. @ @ @ @
2.@ @ @ @ 5. @ @ @ @ 8. @ @
@ @ 11. @ @@ @
3.@ @ @ @ 6. @ @ @ @ 9. @ @ @ @ 12. @ @ @ @

142 LISTENING COMPREHENSION

13. What is the purpose of this speech? 19. Who is the intended audience for this
(A) To introduce the program schedule advertisement?
(B) To welcome the audience (A) Workers
(C) To ask people to attend a seminar (B) Employers
(0) To review safety procedures (C) Insurance specialists
(O) Accident investigators
14. Who is the audience for this talk?
(A) Graduate students at a business school 20. Why should people get in touch with the
(B) Employees of a marketing company company?
(C) People interested in personal development (A) To receive compensation for an injury
(0) Anyone who wants to be famous (B) To apply for a position at the company
15. What will happen at the end of the day? (C) To complain about their employer
(A) There will be a test. (0) To claim something they have lost
(B) There will be a lecture at 5:00 P.M. 21. What does the speaker imply when she says,
(C) Participants will look at case studies. "What have you got to lose?"
(0) The speaker will answer questions. (A) Valuable items should be protected.
(B) There is no downside to going ahead.
16. Who most likely is the speaker? (C) Some people lose things easily.
(A) A radio reporter (0) Losing cannot always be avoided.
(B) A news announcer
(C) A business correspondent 22. What is the purpose of this talk?
(0) A climate change expert (A) To give advice to young singers
17. What is the report about? (B) To introduce sections of a radio show
(A) A recent speech on global warming (C) To promote a popular magazine
(B) Progress at environmental talks (0) To compare forms of entertainment
(C) Increasing carbon emissions 23. Who is Laura Sharp?
(0) The problem of global warming (A) A theater critic
18. When will there be an official announcement? (B) A singer
(A) In a few minutes (C) A reporter
(B) In less than an hour (0) A movie producer
(C) Next week 24. What does the man mean when he says,
(0) Later in the year
"I'll give you the full picture"?
(A) The whole movie will be shown.
(B) He will explain in detail.
(C) He intends to finish the picture.
(0) Some facts are incorrect.

13.@ @ @ @ 16. @ @ @ @ 19. @ @ @ @ 22. @ @ @ @

14.@ @ @ @ 17. @ @ @ @ 20. @ @ @ @ 23. @ @ @ @
15.@ @ @ @ 18. @ @ @ @ 21. @ @ @ @ 24. @ @ @ @

PART 4 SHORT TALKS 143

 •o
Temperature Temperature
Fahrenheit Celsius
REFRESHMENTS
Seoul 60 15
Tokyo 65 18 \I7
Hong Kong 68 20

••
Sy dney 70 21

25. At what time of day is this talk taking place? 28. Who most likely is the speaker?
(A) Early morning (A) An event announcer
(B) Midday (B) A news reporter
(C) Afternoon (C) A police officer
(D) Evening (D) A Scout's leader

26. Look at the graphic. Where are listeners 29. What is the lost boy wearing?
traveling to? (A) A blue sweater
(A) Seoul (B) A yellow hat
(B) Tokyo (C) A striped top
(C) Hong Kong (D) Black and white pants
(D) Sydney 30. Look at the graphic. Where is the lost boy
27. What does the speaker ask listeners to do? now?
(A) Adjust their watches (A) Area 1
(B) Reposition their seats (B) Area 2
(C) Contact the cabin crew (C) Area 3
(D) Donate to charity (D) Area 4

25.0 @ @ @ 28.0 @ @ @
26.0 @ @ @ 29.0 @ @ @
27.0 @ @ @ 30.0 @ @ @ Score 130

ExTRA PRACTICE ONLINE

Go to www.pass-the-toeic-test.com for advice and useful exercises to help improve your score
on Part 4 of the TOEIC test.
,
~ Paraphrasing
~ Word Building
~ Roles and Responsibilities
I

144 LISTENING COMPREHENSION

Listening Comprehension Test
This Listening Comprehension Test covers Parts 1, 2, 3, and 4 of the TOEIC" test. Allow 45 minutes to
complete this test. Mark all your answers on the separate Listening Comprehension Test Answer Sheet
provided on page 325.

Part 1
14 Directions
For each question, you will hear four statements about a photograph. Listen and select the one
statement: (A), (8), (C), or (D), that best describes the picture. Then mark your answer on the Answer
Sheet. You will hear the statements only once.

EXAMPLE

The best description of the picture is statement (8), "He's drawing on the board." You should mark
answer choice (8) on your Answer Sheet.

Ict.I'J~'I.'1:I#I~I*t':h1CJ:

LISTENING COMPREHENSION TEST 145

 1.

2.

146 LISTENING COMPREHENSION

3.

4.

iCi.i.J"I.'I#I#I~I$i.:t4CJ:

LISTENING COMPREHENSION TEST 147

 5.

6.

148 LISTENING COMPREHENSION

Part 2
"" Directions
Listen to these questions and statements. After each question or statement, you will hear three
responses. Select the most appropriate response: (A), (B), or (C). Then mark your answer on the
Answer Sheet. You will hear each question or statement, and the responses, only once.

EXAMPLE
You hear: What time is the board meeting?
You then hear: (A) The meeting room is on the left.
(B) Yes, everyone was bored.
(C) I think it's at tweive. (£) @ •

The best response to the question "What time is the board meeting?" is answer choice (C), "1think
it's at twelve." You should mark answer choice (C) on your Answer Sheet.

7. Mark your answer on the Answer Sheet. 20. Mark your answer on the Answer Sheet.
8. Mark your answer on the Answer Sheet. 21. Mark your answer on the Answer Sheet.
9. Mark your answer on the Answer Sheet. 22. Mark your answer on the Answer Sheet.
10. Mark your answer on the Answer Sheet. 23. Mark your answer on the Answer Sheet.
11. Mark your answer on the Answer Sheet. 24. Mark your answer on the Answer Sheet.
12. Mark your answer on the Answer Sheet. 25. Mark your answer on the Answer Sheet.
13. Mark your answer on the Answer Sheet. 26. Mark your answer on the Answer Sheet.
14. Mark your answer on the Answer Sheet. 27. Mark your answer on the Answer Sheet.
15. Mark your answer on the Answer Sheet. 28. Mark your answer on the Answer Sheet.
16. Mark your answer on the Answer Sheet. 29. Mark your answer on the Answer Sheet.
17. Mark your answer on the Answer Sheet. 30. Mark your answer on the Answer Sheet.
18. Mark your answer on the Answer Sheet. 31. Mark your answer on the Answer Sheet.
19. Mark your answer on the Answer Sheet.

lij.I.I~.i",:ljWlij':tMC1.

LISTENING COMPREHENSION TEST 149

 Part 3
116 Directions
You will hear thirteen conversations. For each conversation, read the three questions and the four answer
choices that follow each question. Select the most appropriate answer: (A), (B), (C), or (D). Then mark
your answer on the Answer Sheet. You will hear each conversation only once.

32. What is the woman's occupation? 38. Who most likely are the speakers?
(A) Telecommunications engineer (A) Bus drivers
(B) Receptionist (B) Office workers
(C) Postal worker (C) School teachers
(D) Reporter (D) Restaurant workers

33. What is the problem? 39. What do the man and woman plan to do?
(A) Lucy Michell is on the phone. (A) Go for lunch
(B) The man does not know the phone number. (B) Catch a bus
(C) The extension number is incorrect. (C) Work together
(D) The answering machine is not working. (D) Learn French

34. What does the man decide to do? 40. What will the man most likely do nex1?
(A) Call back later (A) Complete a survey
(B) Leave a message (B) Continue working
(C) Ask for a free sample (C) Check the time
(D) Call a different number (D) E-mail a report

35. What are the speakers discussing? 41. Where is this conversation taking place?
(A) Transporting furniture (A) On a bus
(B) Maintaining office equipment (B) On a train
(C) Moving home (C) On a plane
(D) Decorating a new office (D) On a ferry

36. What does the man suggest? 42. What is the problem?
(A) Finishing it quickly (A) Some passengers are late.
(B) Asking for help (B) The baggage is too heavy.
(C) Renting a vehicle (C) Their departure is delayed.
(D) Going by car (D) They failed a test.

37. What does the woman offer to do? 43. What will they do nex1?
(A) Check the price (A) Make a complaint
(B) Come back later (B) Start their journey
(C) Pay the bill (C) Wait a short time
(D) Share her idea (D) Work more quickly

150 LISTENING COMPREHENSION

44. What is the problem? 50. Where most likely are the speakers?
(A) There are not enough desks. (A) In a hotel
(B) The office is too small. (B) In a garden center
(C) A coworker is ill. (C) In an office building
(0) The office is very dirty. (0) In a coffee shop
45. What does the man mean when he says, 51. What does the man suggest?
"I'm sick of it"? (A) Improving the lighting
(A) He has been doing it for too long. (B) Meeting upstairs
(B) It has made him feel unwell. (C) Making the entrance bigger
(C) He is worried about his health. (0) Inviting some guests
(0) The situation is very annoying.
52. When will the woman buy some plants?
46. What wiil probably happen to Andy? (A) Later that day
(A) He will be dismissed. (B) The foilowing day
(B) He wiil move office. (C) On the weekend
(C) He wiil get a new job. (0) Next week
(0) He wiil be promoted.
53. What is the man's occupation?
47. What are the speakers mainly discussing? (A) Auto mechanic
(A) The results of a conference (B) Painter
(B) An important contract (C) Taxi driver
(C) Increasing salaries (0) Plumber
(0) Recent strong periormance
54. What does the man imply about the client
48. When did the company win the Jefferson when he says, "It's always like that with her"?
contract? (A) She usuaily pays late.
(A) One week ago (B) She often makes mistakes.
(B) Earlier this month (C) He prefers to work aione.
(C) Last month (0) The woman is a slow worker.
(0) Five months earlier
55. What will the woman probably do next?
49. What does the man intend to give the sales (A) Make an appointment
team? (B) Cail Joanne Masters
(A) Five more contracts (C) Pay an invoice
(B) A smail pay raise (0) Wait for a phone cail
(C) More vacation time
(0) Some extra money

leJ.I.!,il ••• :ij@IQ'WCJ:

LISTENING COMPREHENSION TEST 151

 56. Where does this conversation take place? KENT COUNTY SHOW
(A) In an office Cooking Demonstrations
(B) In a grocery store Start time Demonstration
(C) In a restaurant 10:00 A.M. Vegeta'rian Appetizers
(D) At a market 10:30 A.M. Meat Feast

57. Who most likely are the speakers? 11 :00 A.M. Family Cooking

(A) Housemates 11 :30 A.M. Easy Entertaining

(B) Students
62. Look at the graphic. Which demonstration do
(C) Coworkers
the speakers decide to watch?
(D) Friends
(A) Vegetarian Appetizers
58. What can be inferred from the conversation? (B) Meat Feast
(A) They do not see each other often. (C) Family Cooking
(B) They are traveling together. (D) Easy Entertaining
(C) They work together.
63. What does the man want to do after the
(D) They are vegetarians.
demonstration?

59. What is the subject of the conversation? (A) Return to work

(A) A lost order book (B) Have lunch

(B) The bad weather (C) Catch a train

(C) Repairs to a building (D) Find a taxi stand

(D) Operating costs 64. What will the speakers do next?

(A) Meet a new staff member
60. What do the women offer to do?
(B) Do some grocery shopping
(A) Take a closer look
(C) Go to the kitchenware section
(B) Fix the problem themselves
(D) Look for a restaurant nearby
(C) Send a quote to a client
(D) Get an estimate for the work

61. How does the man probably feel?

(A) Worried
(B) Unwell
(C) Tired
(D) Bored

152 LISTENING COMPREHENSION

65. What is indicated about the hotel? Randall Hotel
(A) 24-hour room service is available. Guest Newspapers
(B) Breakfast is served from 7 A.M. Floor 3 Room number Newspaper
(C) Newspapers are complimentary. 307 New York Times
(0) It only has three floors. 311 Chicago Tribune
"'

66. Look at the graphic. What is the man's room 319 Washington Post
332 Wall Street Journal
number?
(A) 307
(B) 311
(C) 319
(0) 332

67. What will the man most likely do next?

(A) Read a newspaper
(B) Go to sleep
(C) Take a walk
(0) Have dinner

68. What is the man's problem? ONLINE BOOKING FORM

(A) A meeting has been canceled. MEDIA SUITE ~-..... Tuesday October 25
(B) A room is not available. ~
(C) A booking is incorrect. 09:00 - 10:00 Helga Roswell Technical Support
(0) Sales have been slow.
10:00 - 11:00 Helga Roswell Technical Support
69. Look at the graphic. Which department did 11:00 -12:00 Bill Cordon Finance
the man speak with?
12:00 - 13:00 Uam Drew Marketing
(A) Technical Support
(B) Marketing 12:00 - 13:00
(C) Finance 14:00 - 15:00 Jason Manley Planning
(0) Planning
15:00 - 16:00
70. What does the woman offer to do?
16:00 - 17:00 Bill Cordon Finance
(A) Notify her colleagues
(B) Cancel the arrangements 17:00 - 18:00

(C) Let people go

(0) Apply for a permit

lij ••• I@I••I.:I:t@I=tJ't@:

LISTENING COMPREHENSION TEST 153

 Part 4
17 Directions
You will hear ten short talks given by a single speaker. For each short talk, read the three questions and
the four answer choices that follow each question. Select the most appropriate answer: (A), (B), (C), or
(D). Then mark your answer on the Answer Sheet. You will hear each short talk only once.

71. Who is the audience for this announcement? 77. Who is the audience for this talk?
(A) Spectators at a sporting event (A) Executives at Ablewight Industries
(B) People in a movie theater (B) Market research analysts
(C) Shoppers in a mall (C) Workers at Candie Communications
(D) Listeners to a radio station (D) Customer service personnel

72. What will the weather be like on Thursday? 78. What is the purpose of this talk?
(A) Mostly warm and sunny (A) To report trading results
(B) Partly sunny with some rain (B) To win a new contract
(C) Very cloudy and wet (C) To gather information
(D) Cold and windy (D) To explain market data

73. Which day will have the most rainfall? 79. Who most likely is the speaker?
(A) Wednesday (A) A manager in a large factory
(B) Thursday (B) A government researcher
(C) Friday (C) A university lecturer in business
(D) Saturday (D) A market research specialist

74. Where can this announcement be heard? 80. Who is this advertisement directed at?
(A) In a bus station (A) Leading business experts
(B) In an airport (B) Local magazine retailers
(C) In a train station (C) Anyone interested in business
(D) In a ferry terminal (D) Employees of international companies

75. What is the purpose of the announcement? 81. How often is Business International published?
(A) To apologize for a delay (A) Once a week
(B) To ask passengers to leave (B) Twice a month
(C) To announce a change of departure time (C) Every month
(D) To tell a passenger to hurry up (D) Four times a year
76. What can be inferred from this announcement? 82. What does the speaker mean when he says,
(A) It requires an urgent response. "Don't be left behind"?
(B) Few passengers are listening. (A) Listeners should stay together.
(C) The service may be canceled. (B) Everyone is preparing to leave.
(D) Many passengers are late. (C) Act now or be at a disadvantage.
(D) It is easy to lose your way.

154 LISTENING COMPREHENSION

83. What is this speech mainly about? 89. Who is the intended audience for this talk?
(A) The resignation of an employee (A) Restaurant staff
(B) The need to expand the business (B) Factory supervisors
(C) New vacancies within the company (C) Emergency service workers
(0) Future corporate events (0) Kitchen equipment suppliers

84. Who is the audience for this talk? 90. Who has made a complaint?
(A) Conference delegates (A) A former employee
(B) Managers at Waterford Hotel (B) A recent customer
(C) Corporate event organizers (C) A member of staff
(0) Employees at Marston Convention Center (0) A health inspector

85. What should people interested in the position 91. How long do they have to complete the task?
do? (A) Three hours
(A) E-mail the speaker (B) Most of the morning
(B) Speak to the Facilities Services Manager (C) Until midday
(C) Get in touch with Emma Wilkins (0) One week
(0) Contact Human Resources
92. What is being announced?
86. Why would a caller hear this message? (A) A recent earthquake
(A) Nobody is available to answer the call. (B) The closure of a company
(B) The extension number is incorrect. (C) The appointment of a new executive
(C) The wrong number has been dialed. (0) An increase in job losses
(0) The company has now closed.
93. Who is Steve Chadley?
87. How long will the caller most likely have to (A) A radio news presenter
wait? (B) A business news reporter
(A) Less than one minute (C) The boss of a local company
(B) A couple of minutes (0) A local factory worker
(C) Around five minutes 94. What reason is given for the failure of Brinks
(0) Over ten minutes
Machinery?
88. What type of company is Far Out Enterprises? (A) Outdated equipment
(A) A web design company (B) Foreign competition
(B) An electricity supplier (C) Poor-quality products
(C) A travel agency (0) Management errors
(0) A telecommunications company

ICI.I.i@'I"I:I¥I~I*:t.:k@:

LISTENING COMPREHENSION TEST 155

 95. Who most likely are the listeners? Speaker Tille of lecture
(A) A group of tourists
Jacob Marden The Old County Steelworks
(8) College students
(C) New employees Rose Gallagher Public Art - Enjoyment for All
(D) Members of the public Sandra Dawson At Your Service - My Time as Mayor

96. What can be inferred about the group? Kevin Young Seasonal Color in the Memorial Park
(A) It meets four times a month.
(8) It specializes in historical subjects.
(C) It does not have enough members.
(D) It organizes talks on topics of local interest.

97. Look at the graphic. Who will be the speaker at

the next meeting?
(A) Jacob Marden
(8) Rose Gallagher
(C) Sandra Dawson
(D) Kevin Young

98. Where does this announcement take place? Guided Tours

(A) At a department store
with one of our qualified guides
(8) At an art museum
(C) At a train station Tours begin:
(D) At a shopping mall 9:30 A.M.

99. How long will the tour last? 11 :15 A.M.

(A) 20 minutes
2:15 A.M.
(8) 30 minutes
(C) 45 minutes 4:15 A.M.

(D) 60 minutes

100. Look at the graphic. What time does the

speaker give the announcement?
(A) 9:30 A.M.

(8) 2:15 A.M.

(C) 4:00 P.M.

(D) 4:15 P.M.

This is the end of the Listening Comprehension Test.

156 LISTENING COMPREHENSION

 READING

Guide to the Reading Test

The second section of the TOEIC~ test is the Reading Test. In this section, the test focuses on how
well you read and understand written English. There are three parts in this section.

Part 5: Incomplete Sentences 30 questions

Part 6: Text Completion 16 questions
Part 7: Reading Comprehension 54 questions

You will have 75 minutes to complete this section of the TOEIC test.

Directions are given for each part. You need to mark your answers on the separate Answer Sheet
provided. Part 5 focuses on grammar and vocabulary. You need to choose the correct word or phrase
to complete each sentence. Part 6 focuses on grammar and vocabulary in a similar way, but here
you complete short tex1s.You also need to identify one missing sentence. Part 7 focuses mainly on
reading comprehension. In this part, there are up to ten single passages, two double passages,
and three triple passages.

Guide to this section of Pass the TOEle Test

The Reading section of Pass the TOEle Test covers Parts 5, 6, and 7 of the TOEIC test. First, you
study important Grammar and Vocabulary. This is because Part 5 and Part 6 share the same grammar
and vocabulary testing points. Focusing on this language first allows for more complete preparation,
and more authentic practice. Part 5 and Part 6 each begin with a Try It Out preview test, which shows
you exactly what to expect. This will also help you identify your strengths and weaknesses. In Steps
to Success you practice special strategies for taking each part of the test, before Strategy Review and
Tips summarizes key guidance and gives useful advice. Finally, you put every1hing into practice in a
full-length Review Test. You then continue to Part 7, which is presented as an individual section.

158 READING
 GRAMMAR

In this section you will practice the grammar you need to improve your score on Part 5 and Part 6 of the
TOEIC~ test.

These are the exercises you will cover:

Word Choice ~ checking your knowledge of words that are

often confused (some/any, etc.)

Auxiliary Verbs ~ choosing the correct auxiliary verb (will/have/

may, etc.)

Comparatives and ~ using the comparative (quicker, more

Superlatives convenient, etc.) and superlative (the cheapest,
the most interesting, etc.)

Subject-Verb Agreement making sure the subject and the verb of a

sentence match (A team of experts is working on
the problem.)

Pronouns ~ practicing the use of different pronouns

(She asked me to work overtime on my own.)

Verb Forms and Tenses ~ using the correct form of the verb and the
correct tense (We are having a meeting at 4:00 P.M.)

Gerunds and Infinitives ~ using the gerund (-ing form) and the infinitive
(with and without to)

As you work through this Grammar section, try to identify your strengths and weaknesses. Notice what
problems you have, and focus on the areas you need to improve.

GRAMMAR 159
 Word Choice
Study these examples of grammar that can often be confused.

There are many things we need to do. Used with countable nouns (problems, people, etc.).
I
There are few women in senior management.

I do not have much work at the moment. Used with uncountable nouns (time, money, etc.).
We have little control over the project.

Here are some tickets for tonight's movie. Used in positive statements and questions.
Can I have some help, please?

I do not have any luggage. Used in negative statements and questions.

Are there any letters for me?

This is so easy. it will not take long. Used before an adjective (so heavy, so cheap).
It is such an easy task it will not take long. Used before an adjective + noun (such a good idea).

Do not work too hard. more than is necessary

Are there enough chairs? sufficient
We do not have enough money. less than is necessary

There is no ink in this printer. Used before nouns (no work, no food).
The printer is out of ink. There is none left. Used without a noun, meaning "not any" or "not one."

I called two hotels. They are both full. Used with a noun to relate two things.
Neither hotel has any vacancies.
I cannot stay at either hotel.

That is the best meal I have ever had. Used in positive statements and questions.
Have you ever gone abroad on business?
I have never had a long vacation. Used in negative statements.

Most workers have lunch in the cafeteria. the majority of

Of all my hobbies, I like reading the most. Used in superlatives.
Almost all the employees have a pension. very nearly

160 READING
 Word Choice
Choose the most appropriate answer: (A), (B), (C), or (0), to complete each sentence.

1. When I got home I was tired that I 6. Did you take photographs when
fell asleep immediately. you were on vacation?
(A) such (A) almost
(B) such a (B) much
(C) so (C) many
(D) too (D) most

2. Susan looked for a place to park her car, but 7. .....manufacturing companies are
there were spaces left. having difficulty at the moment.
(A) none (A) The most
(B) no (B) Most
(C) not (C) Much
(D) nothing (D) Almost

3. Would you like assistance with your 8. James and Bill started working
bags? here after high school.
(A) some (A) both
(B) ever (B) either
(C) little (C) neither
(D) much (D) ever

4. There are not .' people to do all this 9. We sent several e-mails, but we got
work. a reply.
(A) no (A) no
(B) enough (B) never
(C) much (C) almost
(D) too (D) either

5. Very time is available to resolve this 10. We do not have time to waste.
problem. (A) no
(A) short (B) few
(B) few (C) little
(C) less (D) any
(D) little

1.@ @ @ @ 4. @ @ @ @ 7. @ @ @ @ 10. @ @ @ @
2.@ @ @ @ 5. @ @ @ @ 8. @ @ @ @
3.@ @ @ @ 6. @ @ @ @ 9. @ @ @ @ Score ../10

GRAMMAR 161
 Auxiliary Verbs
Study these examples of modal auxiliary verbs.

I can/could work overtime if you want. making an offer

May/Can I come in? asking for permission

Phil can speak Japanese, but he cannot write it. present ability/inability
My previous secretary could type quickly, but she could not past ability/inability
use spreadsheets.

Will/Can/Could you help me with this report, please? making a request

You have not eaten all day? You must be hungry. deduction
That is Susan's car. She must have arrived already. deduction in the past

Mr. Hershaw may/might/could know the answer. possibility

I might have left my keys in the car. possibility in the past

They are charging $300 an hour. That cannot be right. certainty

Julie was away last week so she could not have heard the news. certainty in the past

You' can use this office, but you cannot smoke in here. permission

I must finish this work today. obligation

You must not park in front of the fire escape.

You should go home if you are not feeling well. advice

You should not have worked so late last night. advice in the past

Employees should always arrive on time. responsibility

You should not have any trouble finding us. We are next to the station. expectation

My tooth really hurts. I will have to go to the dentist. necessary

You do not have to come in to work tomorrow. not necessary

162 READING
MI Auxiliary Verbs
Choose the most appropriate answer: (A), (B), (C), or (D), to complete each sentence .

1. Visitors .........
sit in Row G because those 6. Donald .......................
called as there are no
seats are reserved. messages on my answer phone.
(A) could not (A) must be
(B) cannot (B) could not have
(C) do not have to (C) had to
(D) might not (D) should not

2. This project is very important, so we ............. 7. If you get some professional advice you
try our best to make it a success. ...................
be able to save the company.
(A) can (A) must have
(B) must have (B) have to
(C) may (C) can
(D) have to (D) might

3. Excuse me ... ...................

you open the door for 8. Meeting Room C is the only room that
me, please? ......................
hold sixty people.
(A) Could (A) should
(B) Must (B) can
(C) May (C) must
(D) Should (D) has to

4. You .......................
checked the details more 9. We. ...try to get to this afternoon's
thoroughly before you signed the meeting early as we need to set up the
agreement. projector.
(A) must have (A) must
(B) had to have (B) would
(C) may have (C) cannot
(D) should have (D) need

5. In my last job I ......have to wear a suit. 10. The store had so many computers I ..
(A) must not not decide which one to buy.
(B) should not (A) would
(C) did not (B) could
(D) could not (C) should
(D) might

1.@ @.@ @ 4. @ @ @ @ 7. @ @ @ @ 10. @ @ @ @

2.@ @ @ @ 5. @ @ @ @ 8. @ @ @ @
3.@ @ @ @ 6. @ @ @ @ 9. @ @ @ @ Score .... j10

GRAMMAR 163
 Comparatives and Superlatives
Study these examples of the comparative and superlative form.

Adjectives with one syllable

Liz works harder than anyone else in the office. old / older (than) / the oldest
She is the hardest worker we have. big / bigger (than) / the biggest
long / longer (than) / the longest

Adjectives ending in .y
I was happier when I worked as a teacher. easy / easier (than) / the easiest
Teaching was the happiest time of my life. lucky / luckier (than) / the luckiest
angry / angrier (than) / the angriest

Most adjectives with two or more syllables

Mumbai is more crowded than Tokyo. painful/more painful (than) / the most painful
It is the most crowded city in the world. famous / more famous (than) / the most famous
expensive / more expensive (than) / the most
expensive

Irregular adjectives
The sales figures are better than I expected. good / better / best
They are the best figures we have had all year. bad / worse / worst

That trip was less expensive than I thought. more ... than /Iess ... than
That is the least expensive trip I have ever taken. the most / the least

Angela earns as much as me. (just) as ... as

Her salary is the same as mine. the same as

164 READING
MI J:IE ]j Comparatives and Superlatives
Choose the most appropriate answer: (A), (B), (C), or (0), to complete each sentence.

1. This crisis is .... ...the company has ever 6. My office looks onto the street so it is not
faced. . yours.
(A) so serious that (A) quiet than
(B) the most serious (B) more quiet
(C) most serious (C) as quiet as
(0) more serious than (0) the quietest

2. That hotel room was not the one I 7. If you feel tomorrow than you do
had last time. today, you should take the day off.
(A) as comfortable than (A) as worse
(B) as comfortable as (B) bad
(C) more comfortable (C) worst
(0) most comfortable (0) worse

3. The new director seems to be than 8. We should choose whichever option is

his predecessor. .....................
difficult.
(A) more interested (A) the least
(B) as interested (B) the less than
(C) most interested (C) as less than
(0) the most interested (0) as little

4. I prefer to bring sandwiches to work 9. The new copy machine is just the
because it is eating out. old one.
(A) less expensive (A) unreliable than
(B) the least expensive (B) as unreliable as
(C) less expensive than (C) more unreliable than
(0) as expensive (0) unreliable as

5. The new building is than the one we 10. I wish I lived to work.
were in before. (A) more near
(A) more mod81'r1 (B) nearer than
(B) modern (C) as near as
(C) as modern (0) nearer
(0) the most modern

1.@ @ @ @ 4. @ @ @ @ 7. @ @ @ @ 10. @ @ @ @
2.@ @ @ @ 5. @ @ @ @ 8. @ @ @ @
3.@ @ @ @ 6. @ @ @ @ 9. @ @ @ @ Score/10

GRAMMAR 165
 Subject-Verb Agreement
Study these examples of subject-verb agreement.

The Director has an office on the top floor. A singular subject takes a singular verb form.

All employees have health insurance. A plural subject takes a plural verb form.

The manager, who is very well liked, is retiring. The subject and verb must always agree,
Many of the projects I started last year are even when separated.
now completed.

Two miles is the most I can run without stopping. Distance, time, price, and weight are
Forty minutes is enough time to get to all singular subjects.
the station.
Twenty dollars is the ticket price per person.
Sixty pounds is more than I can lift.

Everyone is very excited about the expansion. Every, everyone, nobody, each, one of, etc.,
Each of these problems has a solution. are all singular subjects.

A number of issues were raised at the meeting. A group of, a number of, a couple of, a lot of, etc.,
A group of scientists have made an are usually used with plural verbs.
important discovery.

The number of complaints has increased. The group of, the number of, the team of, etc.,
The use of cell phones is prohibited. (i.e., with the definite article) are usually used with
singular verbs.

The United States is a major investor in The names of countries, subjects, newspapers,
the region. books, films, etc., are all singular subjects.
Math is not my strong point.
The New York Times reports record growth
in imports.

News of the merger was well received. Some collective nouns use only singular verbs.
How much money is in our savings account?

All the people I work with are very helpful. Some collective nouns use only plural verbs.
The police were investigating the company
for fraud.

The committee is going to meet next month. In American English, the following collective nouns
The audience was enjoying the presentation. are usually treated as singular: committee, audience,
class, company, crowd, family, government, school.

166 READING
 Subject-Verb Agreement
Choose the most appropriate answer: (A). (B), (C), or (D), to complete each sentence.

1. Bates Bicycles been here for over 6. A number of engineers trying to fix
thirty years. the problem.
(A) has (A) am
(B) have (B) be
(C) are (C) is
(D) was (D) are

2. The team of scientists from Geneva . 7. The best place to go for a short vacation
arriving tonight. .. Singapore.
(A) are (A) be
(B) is (B) has
(C) will (C) is
(D) be (D) are

3. One of the senior managers 8. Do you think that two hours .

dismissed for misconduct last week. enough to complete all this work?
(A) were (A) are
(B) has (B) is
(C) is (C) have
(D) was (D) be

4. My favorite kind of program to watch on 9. Nobody expecting the sales figures

television sports. to be so high.
(A) are (A) were
(B) be (B) was
(C) is (C) had
(D) has (D) could

5. Over $30,000 taken during the 10. We are pleased to announce that our latest
robbery. restaurant, The Three Chefs, to
(A) has open next month.
(B) had (A) is
(C) was (B) are
(D) were (C) will
(D) have

1.(£) @ @ @ 4. (£) @ @ @ 7. (£) @ @ @ 10. (£) @ @ @

2.(£) @ @ @ 5. (£) @ @ @ 8. (£) @ @ @
3.(£) @ @ @ 6. (£) @ @ @ 9. (£) @ @ @ Score ... /10

GRAMMAR 167
 Pronouns
Study these examples of the correct use of pronouns.

Subject pronouns
I was an account manager at 8MI Industries for I, you, he, she, it, we, they
three years.
Mr. Saito always has coffee when he gets
to work.
Many employees were upset because they
did not get a bonus.

Object pronouns
Please give me a call first thing tomorrow me, you, him, her, it, us, them
morning.
I will give her the message soon.
The visitors were disappointed nobody greeted
them at reception.

Possessive pronouns
I believe this pen is yours. mine, yours, his, hers, its, ours, theirs
The decision to cancel the order was not ours.
I met Mike and Tim. Aren't you a friend of theirs?

Possessive adjectives
Max called and left a message on my my, your, his, her, its, our, their
voicemail. (often tested in the TOEIC test alongside
possessive pronouns)
Where is Diane? I think this is her coat. Remember, possessive adjectives modify the
Please visit our showroom for a demonstration. noun (It is my coat). Possessive pronouns replace
the noun (It's mine).

Reflexive pronouns
I think I will do the marketing report myself. myself, yourself, himself, herself, itself,
Please help yourselves to more tea and coffee. ourselves, yourselves, themselves
We usually do our tax return ourselves.

168 READING
 INI IES Pronouns
Choose the most appropriate answer: (A), (B), (C), or (0), to complete each sentence .

1. Everything I know about computers I taught 6. We will send .....................

an application form
shortly.
(A) I (A) you
(B) me (B) your
(C) mine (C) yours
(0) myself (0) yourself

2. That coffee mug is not ................•

so please 7. Nobody asked .......................
for identification at
do not use it. the security gate.
(A) you (A) ourselves
(B) your (B) us
(C) yours (C) we
(0) yourself (0) our

3. I would like to welcome you all to 8. Ms. Howe decided to tell .........
boss she
new headquarters. wanted to leave the company.
(A) our (A) she
(B) ours (B) herself
(C) us (C) hers
(0) we (0) her

4. Please take good care of Mr. Lee because 9. Be careful moving that desk, Paul, or you
....................... is our best customer. might hurt ......
(A) he (A) your
(B) him (B) yours
(C) his (C) yourself
(0) himself (0) you

5. Passengers are advised to check .. 10. This company rewards .....................

employees
route before traveling. for good performance.
(A) they (A) them
(B) them (B) its
(C) their (C) theirs
(0) theirs (0) itself

1.(£) @ @ @ 4. (£) @ @ @ 7. (£) @ @ @ 10. (£) @ @ @

2.(£) @ @ @ 5.(£)@@@ 8.(£)@@@
3.(£) @ @ @ 6. (£) @ @ @ 9. (£) @ @ @ Score ... j10

GRAMMAR 169
 Verb Forms and Tenses
Study these examples of different tenses and their forms.

Present simple
We always have a staff meeting every Friday Used for routines, habits, planned events,
at 4:00 P.M. and things that are always true.
What time do you usually get home from work? Look for adverbs of frequency (always, usually, etc.)
The train does not leave until five o'clock. and time markers (evety day, once a week, etc.).
Michael speaks Spanish and Italian.

Present continuous
Susan is having lunch at the moment. Used for things that are happening right now or
Why are you advertising for new staff? around now, or future planned events.
I am not attending the conference next week, Look for adverbs and time markers (at the moment,
because it is canceled. right now, still, etc.).
Remember, stative verbs (e.g. know, believe,
see, hear) and verbs of emotion (like, want,
prefer, etc.) do not use the continuous form.

Present perfect
Andrew has worked for that company for Used for things that have started but not finished,
ten years. general experience, or things that happened
We have not exported to the European very recently.
Union before. Look for time markers (already, yet, just, etc.).
The mayor has just resigned. Remember, for = a period of time (for three years),
since = a point of time (since 2011).

Past simple
We delivered the parts to the customer last week. Used for things that finished in the past.
Did you stay in the Grand Hotel? Look for time markers (last, ago, etc.).
I did not go to the party because I felt sick. Remember, some verbs have irregular past
forms (go-went, know-knew, etc.).

Past continuous
They were talking about the new design Used for things that were in progress in the past,
for hours. or that were interrupted in the past.
Wasn't anyone waiting for you when
you arrived?
Sam was typing a report when his computer
crashed.

Past perfect
When we arrived, the meeting had Used for things that happened before another
already started. action in the past.
Although I had not given a presentation before,
I did not feel nervous.

Future forms
Are you going to take a vacation this year? Use going to for intentions or for plans made earlier.
I'll help you with that bag. Use will/will not for decisions made at the time of
speaking.
Look for time markers (next, tomorrow, etc.).

170 READING
MINI TEST Verb Forms and Tenses
Choose the most appropriate answer: (A), (B), (C), or (D), to complete each sentence.
1. We coffee when the new Vice 6. What you arguing about with Peter
President came into the office. just now?
(A) have (A) have
(B) were having (B) did
(C) will have (C) were
(D) have had (D) are

2. What time is Mrs. Ono ..... ? 7. Brendan .......................

work until late last night.
(A) will come (A) did not finish
(B) going come (B) had not finished
(C) come (C) has not finished
(D) coming (D) will not finish

3. Sorry, James is not here. I think he .. 8. I .......................

that the new rescue plan will work.
ten minutes ago. (A) am doubting
(A) left (B) will doubt
(B) had left (C) doubt
(C) was leaving (D) was doubting
(D) has left
9. It was the first time the creative team
4. Mr. Denny called to say the package you .......................
since January. so there was a lotto
sent .......................
arrived yet. discuss.
(A) was not (A) meets
(B) did not (B) is meeting
(C) has not (C) had met
(D) is not (D) will meet

5. Where .......................
next month's sales meeting 10. It is definitely true that we...... ...a period
going to take place? of great uncertainty at the moment.
(A) will (A) experience
(B) is (B) are going to experience
(C) has (C) have experienced
(D) did (D) are experiencing

1.(£) @ @ @ 4.(£) @ @ @ 7.(£) @ @ @ 10. (£) @ @ @

2.(£) @ @ @ 5. (£) @ @ @ 8. (£) @ @ @
3.(£) @ @ @ 6. (£) @ @ @ 9. (£) @ @ @ Score 110

GRAMMAR 171
 Gerunds and Infinitives
Study these examples of gerunds and infinitives.

Gerund
Smoking is not permitted in this office. as the subject of a sentence
Experts agree that swimming relieves stress. as the object of a sentence
I recommend buying this stock as soon after certain verbs (e.g. admit, adore, appreciate,
as possible. avoid, delay, deny, dislike, enjoy, feel,
finish, imagine, involve, justify, keep (on), mention,
mind, miss, postpone, practice, quit, recommend,
risk, suggest, waste)
Kim never travels by plane because he is after certain adjectives + prepositions
afraid of flying. (e.g., interested in, good/bad at, angry about, etc.)

Infinitive
Why did you choose to cancel the order? after certain verbs (e.g. agree, arrange, attempt,
choose, dare, decide, expect, help, hope, intend,
learn, manage, need, offer, plan, pretend, promise,
refuse, seem, want)
Unfortunately. it is not possible to change the after certain adjectives (e.g. difficult, easy, happy,
date of your next appointment. pleased, possible)
The security guard wouldn't allow us to enter after certain verbs that take an object with to
the building without a ticket. (e.g. advise, aI/ow, beg, expect, forbid, help, tel/,
want, warn)
I have called this meeting to discuss our to express a purpose
training program.
Please let me show you to your room. after certain verbs that take an object without to
(e.g., let, make)

George and Kylie do not like to work on Some verbs take either the gerund or the infinitive
wee <ends. with no significant difference in meaning (e.g. begin,
I like working on weekends. continue, hate, like, love, prefer, start).

Janet remembered to send the invoice. Some verbs take either the gerund or the infinitive
(The action happened after she but the meanings are different (e.g., forget, regret,
remembered.) remember, stop, try).
Janet remembered sending the invoice.
(The action happened before she
remembered.)

172 READING
MINI IES..J:I Gerunds and Infinitives
Choose the most appropriate answer: (A), (8), (C), or (0), to complete each sentence.

1. All employees are forbidden.... . jeans at 6. 00 you agree that sales is the key
work. to success?
(A) wear (A) increase
(8) wearing (8) increasing
(C) to wear (C) to increase
(0) wore (0) increasingly
2. 00 you mind while I get the 7. The new president is very good at
manager? the staff.
(A) waiting (A) motivating
(8) wait (8) motivate
(C) to wait (C) motivates
(0) you wait (0) motivation
3. We must stop money on ineffective B. I have never regretted my own
advertising. company.
(A) waste (A) to start
(8) to waste (8) having started
(C) wasting (C) starting
(0) wasted (0) I had started
4.. personal calls at work is allowed 9. The shift supervisor made us
during breaks. harder, but we earned more.
(A) To make (A) working
(8) Making (8) work
(C) They make (C) to work
(0) Made (0) worked
5. Rita suggested out for a meal after 10. How can we justify so much money
work on Friday. on travel?
(A) go (A) to spend
(8) will go (8) spending
(C) to go (C) they spend
(0) going (0) spend

1.0@@@ 4. 0 @ @ @ 7. 0 @ @ @ 10.0 @ @ @
2.0 @ @ @ 5. 0 @ @ @ B. 0 @ @ @
3.0 @ @ @ 6. 0 @ @ @ 9. 0 @ @ @ Score ./10

GRAMMAR 173
 Common Grammar "Traps" in the TOEIC@Test
Here are some of the most common grammar "traps" that are used in the TOEIC test.

Are you f'lfeleffi~ to go by bus or take a taxi? Stative verbs cannot be used in the continuous form.
Do you prefer to go by bus or take a taxi?

We do not have flt) time to watch TV. Avoid double negatives.

We do not have any time to watch TV.

They asked me to wait by themselves. Make sure pronouns agree.

They asked me to wait by myself.

Our Europe sales have fallen this year. Adjectives modify nouns.
Our European sales have fallen this year.

I did not work eflough hard to pass the exam. Be careful of word order.
I did not work hard enough to pass the exam.

She asked me how long hatH worked Indirect questions do not use inversion.
for DNG Corp.
She asked me how long I had worked for
DNG Corp.

The accident "as happefled while workers Intransitive verbs cannot be used in the passive form.
were leaving the factory.
The accident happened while workers
were leaving the factory.

Everyone was very 00fift9 by the long Be careful of participles that end in -ed and -ing.
presentation.
Everyone was very bored by the long
presentation.

The report wfte Daniel sent was very thorough. Check the use of relative pronouns (who, which,
The report which Daniel sent was very thorough. that, etc.).

Brigit works hard, so she fle\Ief leaves work late. Make sure adverbs are used correctly.
Brigit works hard, so she often leaves work late.

I will call you when the client wHI-tlfrive. The present simple tense can be used tor future time
I will call you when the client arrives. after when, while, after. before, as soon as, until.

174 READING
 VOCABULARY
In this section you will practice the vocabulary you need to improve your score on Part 5 and Part 6 of
the TOEIC@test.

These are the exercises you will cover:

Word Forms ~ identifying parts of speech (nouns, verbs,

adjectives, adverbs)

Words with Similar ~ choosing from words that have similar

Meanings meanings (option/choice/aIternative, etc.)

Word Choice ~ choosing the correct word for the context

Prepositions ~ practicing prepositions of time and place (on

Monday, for a week, at home, etc.)

Words that Look Alike ~ choosing from words that look similar

Conjunctions ~ using words that join sentences together (both,

although, so, etc.)

Phrasal Verbs ~ checking the meaning of common two-part

phrasal verbs (break down, callfor, etc.)

As you work through this Vocabulary section, try to identify your strengths and weaknesses. Notice what
problems you have, and focus on the areas you need to improve.

VOCABULARY 175
 Word Forms
Identifying parts of speech is an important skill in the TOEIC test. You need to show you can choose
correctly between verbs, nouns, adjectives, and adverbs. Study these examples of different parts of
speech.

Verbs
We will need to widen our search for suitable Used for actions, feelings, and events. Common
suppliers. endings include -en, -ize, -ify, -er, -ale.
We intend to modernize our factories next year.
Do you think you could simplify this report
a little?
We hope sales will recover in the next quarter.
Did you incorporate all my recommendations?

Nouns
Thank you for your application. Used for people, objects, and places. Abstract nouns
The entrance is over there on the left. are especially common. Endings may include -lion,
This candidate has a lot of experience. -ance, -ale, -ence, -ian, -er, -isl, -hood, -ness, -ion.
I would like you to meet our technician and the
office manager.
Steven is a chief economist for JD Securities.
We moved to this neighborhood two years ago.
Do you need any assistance?
Their kindness made a good impression on me.

Adjectives
That lunch was wonderful. Used for describing nouns. Adjectives come before
You will find this is a very friendly and supportive nouns, but after the verb 10be. Common endings
place to work. include -lui, -Iy, -ive, -ous, -ing, -ie, -ical, -less, -able,
She is a very famous speaker. -ish, -ible, -al.
Thank you for such an interesting presentation.
Expanding into Asia is a strategic decision.
The most economical solution is to close
the factory.
It was careless to leave the door unlocked.
My office is comfortable, but it is not very stylish.
Who is responsible for this delay?
A quick response to this emergency is critical.

Adverbs
They all worked quickly to finish the job on time. Used for describing verbs or adjectives.
Donald carefully packed the shipment Adverbs usually end in -Iy or -ally.
of glasses.
We all felt slightly disappointed that we did
not win the competition.
Thank you for working so hard. You have
done very well.
The new trainees listened enthusiastically to
the Chairman's welcome speech.

176 READING
 Word Forms
Choose the most appropriate answer: (A), (8), (C), or (0), to complete each sentence.

1. I feel I must the risks involved in this 6. The only way to deal with this
dangerous experiment. problem is to tackle it head on.
(A) emphasis (A) effectiveness
(8) emphasize (8) effectively
(C) emphatically (C) effect
(0) emphatic (0) effective

2. Mr. Lange was promoted after he 7. Piease which option you prefer by
completed all the training. raising your hand.
(A) success (A) indicate
(8) succeeded (8) indicator
(C) successfully (C) indication
(0) successful (0) indicative

3. I am sorry to have to tell you that the .. 8. Since the beginning of the year, matters
will be delayed another week. have become worse.
(A) deliver (A) progress
(8) delivery (8) progressive
(C) deliverance (C) progression
(0) deliverable (0) progressively

4. There was a lot of as to who would 9. Nobody could the full impact of the
win the election. decision.
(A) speculate (A) comprehensive
(8) speculator (8) comprehend
(C) speculation (C) comprehensively
(0) speculating (0) comprehension

5. The XF210 is our most vehicle yet. 10. The talk on marketing was very ,
(A) rely but irrelevant to our needs.
(8) reliant (A) entertain
(C) reliable (8) entertainment
(0) reliability (C) entertaining
(0) entertainer

1.(£) @ @ @ 4. (£) @ @ @ 7. (£) @ @ @ 10. (£) @ @ @

2.(£) @ @ @ 5. (£) @ @ @ 8. (£) @ @ @
3.(£) @ @ @ 6. (£) @ @ @ 9. (£) @ @ @ Score ..... ./10

VOCABULARY 177
 Words with Similar Meanings
Some questions test your knowledge of vocabulary by focusing on words that have the same or similar
meanings. Study these examples.

We had no option/choice/alternative but to Words that have the same meaning are called
close the company. synonyms. They can often be used interchangeably.

Of the many candidates for the position, However, the exact meaning and the structure of
Mr. Nielson is our first choice. the sentence may affect which words are possible.
We need to keep our options open before
making a decision.
Reducing wages was suggested as an
alternative to cutting jobs.

Can you see that blue file on the shelf Words with similar meanings are often used
over there? in different ways.
The inspector came to observe operations
in the factory.
Don't look now but the Chairman is walking
this way.
We are going to watch a new training video
this afternoon.

Common words with similar meanings

Here are some groups of common words you need to be familiar with. Go online to
www.pass-the-toeic-test.com to review the difference in their use and meaning.

achi eve/com plete/obtai n/reach clai m/demand/insist/order

ad mit/ag ree/g uarantee/req uest cl ient/consu mer/custom er/shopper
advantage/benefit/i m provement/profit close/conclude/end/fi nish
advise/i nd icate/pro pose/suggest close/handy/near /nearby
agenda/I ist/plan/sched ule clu b/crowd/g rou p/team
aid/assistance/backi ng/su pport com mute/jou rney /travel/trek
aisle/lane/line/row com pensate/refu nd/repay /retu rn
apolog ize/defend/excuse/j ustify construct/create/d iscover /invent
appo intment/conference/meeti nglreun ion decl ine/d rop/fall/red uce
bill/cash/coin/notes develop/expand/g row /i ncrease
boost/en hance/im prove/raise discount/offer /reduction/sale
borrow /Iease/lend/provid e earn/gain/make/win
buy/obtai n/pay /purchase em ploy /h ire/lease/rent
caller /g uest/tou rist/visitor em ployees/personnel/staff/workforce
carry/dress/put/wear fare/fee/fine/tax
charge/cost/pay /spend hear/listen/notice/pay attention
check/cou pan/receipt/ticket lose/loser/loss/lost
check/exami ne/i nspect/i nvestigate say/speak/talk/tell

178 READING
 EST Words with Similar Meanings
Choose the most appropriate answer: (A), (8), (C), or (D), to complete each sentence.

1. We are not buying from Office Supplies, Inc. 6. Full-time staff .......................
as permanent
anymore as they .......................
too much for our employees will receive health insurance
stationery. after two years of service.
(A) pay (A) hired
(8) charge (8) leased
(C) spend (C) employed
(D) cost (D) rented

2. If we cannot ..... ......

our expenses, we might 7. The supervisor .......................
us to wear safety
have to layoff some staff. goggles when operating the equipment.
(A) drop (A) suggested
(8) decline (8) proposed
(C) fall (C) indicated
(D) reduce (D) advised

3. Mr. Chung is the kind of person who always a. Do not forget to get a .......................
as proof of
.......................
what he thinks. payment for everything you buy.
(A) talks (A) coupon
(8) speaks (8) receipt
(C) says (C) ticket
(D) tells (D) check

4. After twenty years, the factory finally 9. The captain led his .......................
to a great
last December. victory in the basketball tournament.
(A) finished (A) team
(8) closed (8) group
(C) ended (C) club
(D) concluded (D) crowd

5. The report suggested that food, clothing, 10. This government is working hard to
and other ..goods would become a successful economic strategy to fight the
more expensive. recession.
(A) client (A) grow
(8) customer (8) develop
(C) consumer (C) expand
(D) shopper (D) increase

1.@@@@ 4. @ @ @ @ 7. @ @ @ @ 10. @ @ @ @
2.@ @ @ @ 5.@@@@ a.@@@@
3.@ @ @ @ 6. @ @ @ @ 9. @ @ @ @ Score/10

VOCABULARY 179
 Word Choice
Some questions test the range of your vocabulary. These questions focus on words that are the same
part of speech, but have different meanings.

Often, recognizing collocations can help you choose the correct word. Collocations are words that
go together.

Adjective + noun collocation

The chairman usually keeps light control on various factors/issues/ways/problems
all the senior staff. special attention/features/significance/needs
Mr. Callum has made a significant contribution spare tire/time/moment/parts/key
to our business.
Thank you for this wonderful opportunity to
speak to you all tonight.
The boss wants to see you for a brief chat in
his office.

Adverb + adjective collocation

It is highly unlikely that oil prices will fall highly effective/recommended/profitable
next year. extremely difficult/important/sorry
Our new products have all been extremely fully booked/trained/qualified
successful.
Are you fully recovered from your illness?

Verb + adverb collocation

We all need to try hard if we are to succeed. speak fluently/slowly/at length
Profits will increase significantly once the write clearly/concisely/legibly
new machinery is in operation. work diligently/tirelessly/hard

Verb + noun collocations

achieve success/your goals/an aim overcome difficulties/a problem
catch a cold/a cab pay attention/cash
do your best/harm/some work/an play a game/a part in/an important role
experiment/damage/a report/research provide help/trai ning/assistance/su pport/
earn money/a salary/wages evidence
gain control/i ndependence/weig ht send a package/an attachment/an e-mail
get a promotion/a raise spend money/time
give advice/someone a hand take a vacation/advantage of/a risk/
go to a meeting/abroad/on vacation interest in/action/a break/the train/
have an accident/fun/a problem/a party/ responsibility
difficulty/a chat/a discussion win a prize/an award/an election/a match/
hold a meeting/a ceremony a game
keep a secret/trying/an appointment/a record work from home/overtime/full-time/for a big
make arrangements/progress/a profit/a company/at a computer
mistake/an effort/a decision/an excuse

180 READING
Choose the most appropriate answer: (A), (8), (C), or (D), to complete each sentence.

1. All of our staff are qualified and 6. The decision was finally late last
experienced. nigh\.
(A) fully (A) ended
(8) extremely (8) made
(C) greatly (C) predicted
(D) absolutely (D) caused

2. We would like to thank you for playing an 7. The marketing department wants to have
important in rescuing the company a about the company's European
from disaster. operations.
(A) role (A) selection
(8) point (8) delivery
(C) need (C) discussion
(D) decision (D) condition

3. The closing ceremony will be in the 8. Do you know the best place to order some
stadium at 4:00 P.M. spare for the delivery truck?
(A) granted (A) types
(8) raised (8) parts
(C) taken (C) fuel
(D) held (D) amounts

4. The attorney's salary has increased . 9. Due to factors beyond our control,
since he took control of the firm. no food will be served in the cafeteria
(A) closely today.
(8) truly (A) frequent
(C) significantly (8) ranged
(D) definitely (C) various
(D) repeated
5. Do you mind if I give you some useful
..... ? 10. We would be very grateful for any .
(A) purpose you can provide.
(8) hope (A) appreciation
(C) thanks (8) way
(D) advice (C) effort
(D) assistance

1.@ @ @ @ 4. @ @ @ @ 7. @ @ @ @ 10. @ @ @ @
2.@ @ @ @ 5. @ @ @ @ 8. @ @ @ @
3.@ @ @ @ 6. @ @ @ @ 9. @ @ @ @ ScoreJl0

VOCABULARY 181
 Prepositions - Time and Place
Prepositions of time and place are common in the TOEIC test. Understanding how they are used is
important. Study these examples.

Prepositions of lime
We will meet at 10:00 A.M. in the Study Center. at + time of day (at noon, at 12:30, at night)
I will see you on Monday. on + day/date/occasion
The conference starts on March 3rd.
You cannot go to work on your birthday!
The merger will take place in April of next year. in + week/month/year/season
See you in twenty minutes. in within a certain time (in the morning, in the
afternoon, in the evening)
Do you think you will finish this by Friday? by any time up to a certain point (by the weekend,
by 4:00 P.M.)
I will not be able to get away until eight. until up to but not after a certain point
Stacy will be away for a week. for a period of time (for an hour. for three days, for
two months)
I fell asleep during the presentation. during within a period of time (during the summer.
during the 1990s)
He has not been home since last weekend. since a point of time (since 2011, since last year.
since 9:00 A.M.)
Your next shift is from three to seven. from ... to (from time to time)

Prepositions of place
Our offices are at 34 South Street. at + address
Let's meet at the Metropolitan Hotel. at + building/location
Sue is sick, so she is staying at home today. at home

They are waiting for you in the boardroom. in + room/building (inside)

Our headquarters is in Philadelphia. in + City/country/region (in Sydney, in Canada, in
Europe)
I put the report on your desk. on + a surface (on the table, on the first floor)
The printer is by the fax machine. by next to
We are traveling from New York 10 Boston by bus. from ... to place to place

182 READING
 Prepositions - Time and Place
Choose the most appropriate answer: (A), (B), (C), or (D), to complete each sentence .

1. Mr. McGrath is waiting for you ....his 6. Hurry up! The bus leaves five
office. minutes.
(A) on (A) until
(B) in (B) before
(C) to (C) in
(D) by (D) during

2. The photocopier is fairly new, so it should 7. We keep all our records and tax returns
last many years to come. .. the basement.
(A) after (A) at
(B) in (B) on
(C) for (C) by
(D) until (D) in

3. The lecture on time management will be in 8. .. the conference, I managed to meet

Room 223 from 1:00 P.M 2:00 P.M. everyone I had wanted to see.
(A) at (A) During
(B) to (B) From
(C) since (C) On
(D) around (D) By

4. Please put my luggage the door, if 9. I am afraid we cannot close all the
you can. customers have left the store.
(A) in (A) when
(B) on (B) until
(C) to (C) for
(D) by (D) by

5. Some tourists got lost while they were 10. I have had nothing to eat.. ..... ... breakfast,
......................
the museum. so I feel very hungry .
(A) in (A) in
(B) to (B) on
(C) by (C) until
(D) on (D) since

1.(£) @ @ @ 4. (£) @ @ @ 7. (£) @ @ @ 10. (£) @ @ @

2.(£) @ @ @ 5. (£) @ @ @ 8. (£) @ @ @
3.(£) @ @ @ 6.(£) @ @ @ 9. (£) @ @ @ Scorej10

VOCABULARY 183
 Words that Look Alike
Some questions test your ability to choose between words that look similar. Study these examples.

Same prefix Words can look alike if they share the same prefix.
mislead, misunderstand, misplace, mistake

Same suffix Words can look alike if they share the same suffix.
subscription, description, resignation, innovation

Same root Words can look alike if they share the same root.
vision, invisible, division, revision, supervise, visit

Similar spelling Some words may look alike because they are spelled in a similar way.
sale, scale, mail, trail

Adverbs Many adverbs look alike.

usually, evenly, strictly, fluently

Prefixes
The following prefixes mean "the opposite of" Other prefixes have different meanings
dis- disagree, dissatisfied, dislike anti- (against) anti-smoking, anti-war
in- inconvenient, inefficient, incorrect mis- (badly or wrongly) misunderstand, misspell
un- unhealthy, uncomfortable, unnecessary multi- (having many) multi-purpose, multi-cultural
im- (before m and p) impossible, impractical, impatient semi- (half or in part) semi-final, semi-circle
iI- (before I) illegal, illegible post- (after) post-war. postgraduate
ir- (before r) irregular. irrational co- (together) coworker
re- (again) retake, replay

Suffixes
Adjectives Verbs
-ful (full of) beautiful, helpful -en (to become) shorten, lengthen
-less (without) hopeless, careless -ize (to make) modernize, legalize
-able (able to) enjoyable, reasonable
Nouns
-ous (containing) dangerous, delicious
-er/-or/-ist (a person who) manager/actor/typist
-ive (having the quality of) offensive
-ion (state/condition) destruction
-ness (condition) kindness

184 READING
 . Words that Look Alike
Choose the most appropriate answer: (A), (8), (C), or (0), to complete each sentence.

1. A government source said high .. 6. Everyone seemed happy with the new
was the cause of the current economic kitchen .......................
Martine, who complained
difficulties. there was not enough light.
(A) infection (A) expect
(8) intervention (8) extent
(C) inflation (C) excess
(0) indication (0) except

2. The company stock price is ••••••.••••t 7. Low .......................

among the workforce is partly
according to experts. responsible for the drop in productivity.
(A) overrated (A) moral
(8) overcome (8) mortgage
(C) overcharged (C) mortal
(0) overdeveloped (0) morale

3. Mr. Kim was disappointed with the builder's 8. Your employer should .......................
full details of
.....................
to continue working over the any pension plan you are entitled to take
weekend. part in.
(A) renovation (A) protect
(8) refusal (8) protest
(C) removal (C) provide
(0) renewal (0) propose

4. Would you like to ..........

towards Gina's 9. We have to .......................
permission from the
anniversary gift? landlord before we redecorate the building.
(A) contribute (A) retain
(8) contaminate (8) obtain
(C) convince (C) maintain
(0) converse (0) attain

5. Unfortunately, it is .......................
impossible to 10. Any complaints will be ...at next
repair your computer without losing some week's production meeting.
data. (A) misused
(A) commonly (8) improved
(8) practically (C) discussed
(C) recently (0) persuaded
(0) evenly

1.(£; @ @ @ 4. (£; @ @ @ 7. (£; @ @ @ 10. (£; @ @ @

2.(£; @ @ @ 5. (£; @ @ @ 8. (£; @ @ @
3.(£; @ @ @ 6. (£; @ @ @ 9. (£; @ @ @ Scorej10

VOCABULARY 185
 Conjunctions
Conjunctions are words that connect parts of sentences. Study these examples to understand the
different kinds of conjunctions and their uses.

Showing addition
Can you and Harriet work late tonight? and
Both the Vice President and the CEO. will be both ... and
attending the talk.
We need someone who is not only well qualified not on/y ... but a/so (for emphasis)
but also available immediately.

Giving a choice
We can go to the theater by bus or take a cab. or
You can either sit here or by the window. either ... or

Excluding alternatives
They do not accept cash, nor do they take credit cards. nor
Unfortunately, neither Paul nor Jason knew how neither ... nor
to use the data projector.

Showing contrast
I would like to join you for lunch, but I need to but
finish this report.
Samuel enjoys his job, even though it is not even though
very well paid.
Profits were up, although they were still below although/though
last year's high.
In spite of the hot weather, sales of ice cream in spite of
fell last August.
They continued working despite feeling despite
very tired.

Giving reasons
Since it is sunny, let's walk to the store instead of driving. since
Mr. Watanabe has an interpreter because he cannot because/as
speak English.
We won the award because of our commitment because of
to customer service.
The flight was canceled due to heavy fog. due to

Showing results
You have worked here for two years, so you have so/therefore
earned an extra day's vacation. (in order) to

Stating a purpose
Send this mail now so that it arrives on time. so (that)
We studied hard in order to pass the exam. (in order) to

Showing a condition
I do not know whether they will place an order or not. whether ... or/if ... or
You will lose your job unless you start working harder. unless

Emphasizing urgency
Please give me a call as soon as you get this message. as soon as/immediately

186 READING
MINI TE Conjunctions
Choose the most appropriate answer: (A), (B), (C), or (0), to complete each sentence.

1. I cannot believe that neither the phone 6. Please do not touch the vase you
..............
the fax machine is working. want to buy it.
(A) and (A) unless
(B) not (B) neither
(C) nor (C) because of
(0) but (0) despite

2. I decided to accept the job it was not 7... we saw the fire, we all rushed
very interesting. outside.
(A) in spite of (A) However
(B) although (B) Because of
(C) whereas (C) As soon as
(0) unless (0) Not only

3. Mrs. Nielson asked me I had 8. We sat at the back we could not

completed the training successfully. see the screen clearly.
(A) whether (A) so
(B) either (B) so that
(C) neither (C) such that
(0) despite (0) also

4. Jackie chose a room on the top floor of the 9. Apparently, Stephanie and Gary are
hotel she could have a good view .. in favor of the merger.
(A) but (A) neither
(B) so (B) both
(C) due to (C) so that
(0) or (0) not only

5. I went to Seattle yesterday feeling ill. 10. Before you leave you have to not only lock
(A) in spite all the doors and windows turn on
(B) whereas the alarm system.
(C) however (A) also
(0) despite (B) and
(C) nor
(0) but also

1.0 @ @ @ 4.0 @ @ @ 7.0 @ @ @ 10.0 @ @ @

2.0 @ @ @ 5. 0 @ @ @ 8. 0 @ @ @
3.0 @ @ @ 6. 0 @ @ @ 9. 0 @ @ @ Score./10

VOCABULARY 187
 Phrasal Verbs
A phrasal verb is a verb followed by a preposition or adverb that changes its meaning. Sometimes the
meaning is clear (e.g., Please take off your jacket). However, usually it is not possible to guess the
meaning. Study these examples of common two-part phrasal verbs.

A new photocopier should not break down. stop working

The board decided to call for the president's resignation. demand

Bad weather meant we had to call off the meeting. cancel

I have never come across a crisis like this before. encounter

We need to cut down waste and recycle more. reduce

Anne and Jason usually deal with all complaints. handle

Neil and Gary do not get along. have a good relationship

We have enough savings to get by until you find a new job. survive

It is a hard project, but we cannot give up now. stop

These problems will hold up production for months. delay

Do not stop yet. Please keep on working. continue

Mr. Chen will look into the issue immediately. investigate

Look out! Those files are about to fall off the desk. be careful

I will look through this report and call you back. read quickly
I

Do not put back that file yet. I need it. replace

We will have to put off the meeting until Friday. postpone

Did you run into James when you were in town? meet someone by chance

All the terms are clearly set out in the contract. explain

I
Please do n,at show up late again or you will be in trouble. arrive

Can I take up your offer of a ride to the station? accept

It was an oJportunity I could not turn down. refuse

1
I cannot work out what these directions mean. understand

188 READING
MI Phrasal Verbs
Choose the most appropriate answer: (A), (8), (C), or (D), to complete each sentence.
1. If you walking along this street, you 6. Did you manage to how to use the
will find the bank on the left. new fax machine?
(A) give out (A) pick out
(8) keep on (8) work out
(C) get on (C) hand out
(D) put off (D) get out

2. We need to .....this and find a solution 7. The flight was by bad weather at
as soon as possible. Denver airport.
(A) look up (A) called for
(8) look out (8) checked into
(C) look into (C) looked out
(D) look onto (D) held up
3. This is urgent, so we cannot making 8. There is a spill in aisle four. Can you
a decision. .......................
it, please?
(A) put off (A) come across
(8) take up (8) get by
(C) get out (C) deal with
(D) call for (D) look through
4. We need someone with good personal skills 9. After three months, I finally trying to
who can well with people. persuade Julie to join the company.
(A) go over (A) gave over
(8) get by (8) gave up
(C) get along (C) gave out
(D) give out (D) gave back
5. Please the money you took from the 10. I am afraid the bank has our
cash register. application for a loan.
(A) put back (A) given out
(8) look out (8) run into
(C) call off (C) turned down
(D) take over (D) got off

1.@ @ @ @ 4. @ @ @ @ 7. @ @ @ @ 10. @ @ @ @
2.@ @ @ @ 5. @ @ @ @ 8. @ @ @ @
3.@ @ @ @ 6. @ @ @ @ 9. @ @ @ @ Score ...)10

VOCABULARY 189
 PART
5 INCOMPLETE SENTENCES

This part of the TOEIC~ test consists of 30 sentences. Each sentence contains a missing
word or phrase. Below each sentence are four answer choices. You must choose the
answer that best completes the sentence. The focus is on grammar and vocabulary.

You may find it useful to review the Grammar and Vocabulary sections before you start.

190 READING
 TRY IT OUT

Directions
Read each sentence. You will notice that there is a word or phrase missing. Study the four answer
choices and select the one answer: (A), (B), (C), or (0), that best completes the sentence. Then mark
your answer.

EXAMPLE
Can you please send a more detailed ..... .....of how to install this software?
(A) argument
(B) explanation
(C) justification
(0) reason (£) • @ @

a
IThe correct answer is 'answer choice (B), "explanation." An explanation is statement ihat makes
i something clearer to understand. This is therefore the only answer with an appropriate meaning ..
: for the sentence. You should mark answer choice (B).
. ~- - - - - ------- -- -

1. We prefer to be very here, so you 4. As Carlo's cough became worse, the nurse
do not need to wear a suit in the office. became worried about his health.
(A) informal (A) increase
(B) independent (B) increased
(C) indecisive (C) increasingly
(0) insensitive (0) increasing

2. In your opinion, which of these alternatives is 5. If the traffic is not too bad, I should be there
................
option? ..............................
an hour.
(A) more cheap (A) until
(B) cheaper than (B) during
(C) as cheap (C) before
(0) the cheapest (0) in
3. Ten hours in an airplane a very 6. When is the annual salary review .
long time when you are sitting nex1to a small take place?
child. (A) will
(A) are (B) is
(B) is (C) going to
(C) has (0) shall
(0) be

1.(£)@@@ 3. (£) @ @ @ 5. (£) @ @ @

2.(£) @ @ @ 4. (£) @ @ @ 6. (£) @ @ @

PART 5 INCOMPLETE SENTENCES 191

 7. Although he knew he was wrong, Kevin 12. Nobody wanted to the Vice
refused it. President that the stock pri~e had collapsed.
(A) admit (A) say
(B) to admit (B) tell
(C) admitting (C) speak
(O) admitted (0) talk

8. I had to pay a $20 for parking in a 13. Thank you for your offer of help, but
restricted zone. I do not need any right now.
(A) fine (A) kind
(B) fee (B) kindly
(C) fare (C) kindness
(0) tariff (0) kinds

9. This has been the most difficult . 14. Madison likes working at the bank
I have ever had to make. she gets along with her coworkers there.
(A) role (A) but
(B) task (B) because
(C) decision (C) due to
(0) work (0) whereas

10. Mail order customers are advised to check 15. In the three years I.. . here, I have never
..............................
purchases upon receipt. taken a single sick day.
(A) they (A) am working
(B) them (B) have worked
(C) their (C) had worked
(O) theirs (0) will work

11. My grandfather lived and worked . 16. .. .. Linda was tired, she did not have
Canada all his life. time to take a break.
(A) at (A) Because of
(B) on (B) Not only
(C) to (C) As soon as
(O) in (0) Even though

7.(£) @ @ @ 10. (£) @ @ @ 13. (£) @ @ @ 16. (£) @@ @

8.(£) @ @ @ 11. (£) @ @ @ 14. (£) @ @ @
9.(£) @ @ @ 12. (£) @ @ @ 15. (£) @ @ @ Score .............
./16

192 READING
 STEPS TO SUCCESS
This section presents an effective, step-by-step approach to use when answering questions on
Part 5 of the TOEIC'~test.

The steps shown here are designed to help you achieve a higher score when you take the test.
By following these steps, you should be able to maximize your score on this part of the test.

a Quickly read the sentence and look at the answer choices. Identify the language focus
and ask yourself what exactly the item is testing.

a Read the sentence again carefully. First, think about the meaning of the sentence as a
whole. Then focus on the missing word or phrase .
• Ask yourself what kind of word you need to complete the sentence (a noun, verb,
adjective, etc.) .
• Pay close attention to the words that come before and after the blank. These words
often provide context clues that will help you identify the correct answer choice.

Grammar often tested ... Vocabulary often tested ...

word choice word forms
auxiliary verbs words with similar meanings
comparatives and superlatives word choice
subject-verb agreement prepositions
pronouns words that look alike
verb forms and tenses conjunctions
gerunds and infinitives phrasal verbs

II Look at the answer choices and identify the part of speech and meaning of each one.
Eliminate any you are sure are incorrect. If you can't decide between two or more
options, read the sentence silently to yourself with each answer choice in place.
Which one "sounds" right?

II Mark your answer.

PART 5 INCOMPLETE SENTENCES 193

 PART 5 STEPS TO SUCCESS Practice 1
1.1
~ Quickly read this sentence and the answer choices. What exactly is the item testing?

The baseball coach appeared to be than the players before the game.
(A) nervous
(B)' more nervous
(C) nervously
(D) most nervous

] word choice [ ] subject-verb agreement

] gerunds and infinitives [,r] comparatives and superlatives

EmD Read the sentence again carefully. Think about the form of the word or phrase you need.
Study the words that come before and after the blank.

mmD Go through each of the answer choices and eliminate any you are sure are incorrect. If you
are unsure, ask yourself which answer choice "sounds" right.

I!DD Mark your answer.

@@@@

1.2 I
~ Quickly read this sentence and the answer choices. What exactly is the item testing?

......................
the bad weather forecast, it was agreed that the staff picnic would go ahead as
scheduled.
I
(A) However
(B) Although
(C) Because
(D) Despite

] prepositions ] word forms

] conjunctions I phrasal verbs

EmD Read the sentence again carefully. Think about the meaning of the word you need. Study
the words that come immediately after the blank.

mmD Go through each of the answer choices and eliminate any you are sure are incorrect. If you
are unsure, ask yourself which answer choice "sounds" right.
I

I!DD Mark your answer.

@@@@
I
I
•
194 READING
PART 5 STEPS TO SUCCESS
Practice 2
1.1
~ Quickly read this sentence and the answer choices. What exactly is the item testing?

I thanked Daniel because I . not have completed the report without his help.
(A) must
(8) should
(C) could
(D) had

1 word choice 1 subject-verb agreement

1 auxiliary verbs 1 pronouns

mmD Read the sentence again carefully. Think about the meaning of the word you need. Study
the words that come before and after the blank.

mmD Go through each of the answer choices and eliminate any you are sure are incorrect. If you
are unsure, ask yourself which answer choice "sounds" right.

l!DD Mark your answer.

0@@@

1.2
~Quickly read this sentence and the answer choices. What exactly is the item testing?

This is the first customer complaint about poor service that I have ...........
in two years.
(A) worked out
(8) called off
(C) cut down
(D) come across

1 prepositions 1 word forms

1 phrasal verbs 1 words with similar meanings

mmD Read the sentence again carefully. Think about the meaning of the phrase you need. Study
the words that come before and after the blank.

mmD Go through each of the answer choices and eliminate any you are sure are incorrect. If you
are unsure, ask yourself which answer choice "sounds" right.

l!DD Mark your answer.

0@@@

PART 5 INCOMPLETE SENTENCES 195

 PART 5 STEPS TO SUCCESS Practice 3
1.1
EmD Quickly read this sentence and the answer choices. What exactly is the item testing?

There was nobody to help me copy the files, so I had to do it ..

(A) myself
(B) mine
(C) me
(D) my

1 verb forms and tenses I subject-verb agreement

1 auxiliary verbs 1 pronouns

ED Read the sentence again carefully. Think about the part of speech of the word you need.
Study the words that come before the blank.

mmD Go through each of the answer choices and eliminate any you are sure are incorrect. If you
are unsure, ask yourself which answer choice "sounds" right.

I!D!D Mark your answer.

0@@@

1.2
EmD Quickly read this sentence and the answer choices. What exactly is the item testing?

This report is very of the health and safety standards at the factory.
(A) critic
(B) critical
(C) criticize
(D) criticism

1 word choice 1 word forms

1 words with similar meanings 1 phrasal verbs

ED Read the sentence again carefully. Think about the part of speech of the word you need.
Study the words that come before and after the blank.

mmD Go through each of the answer choices and eliminate any you are sure are incorrect. If you
are unsure, ask yourself which answer choice "sounds" right.

I!D!D Mark your answer.

0@@@

196 READING
PART 5 STEPS TO SUCCESS
Practice 4
1.1
ED Quickly read this sentence and the answer choices. What exactly is the item testing?

We regret to inform you that on this occasion you have been . ......in your application
for the position of Assistant Shift Manager.
(A) unsuccessful
(B) ineffective
(C) incompetent
(0) unproductive

] word choice 1 prepositions

] phrasal verbs 1 conjunctions

ED Read the sentence again carefully. Think about the meaning of the word you need. Study
the words that come before and after the blank.

mm Go through each of the answer choices and eliminate any you are sure are incorrect. If you
are unsure, ask yourself which answer choice "sounds" right.

ED Mark your answer.

@@@@

1.2
mmD Quickly read this sentence and the answer choices. What exactly is the item testing?
Because our favorite restaurant , we decided to go home and cook instead.
(Al to close
(B) closes
(C) be closed
(D) was closed

1 auxiliary verbs 1 subject-verb agreement

] gerunds and infinitives 1 verb forms and tenses

ED Read the sentence again carefully. Think about the tense of the word or phrase you need.
Study the words that come before and after the blank.

mm Go through each of the answer choices and eliminate any you are sure are incorrect. If you
are unsure, ask yourself which answer choice "sounds" right.

ED Mark your answer.

@@@@

PART 5 INCOMPLETE SENTENCES 197

 PART 5 STEPS TO SUCCESS Practice 5
1.1
•• Q~ickly read this sentence and the answer choices. What exactly is the item testing?
I
Can you please stop.... that and help me with this?
(A) to do
(B) doing
(C) you do
(D) do

1 verb forms and tenses 1 auxiliary verbs

1 pronouns 1 gerunds and infinitives
I
I!DD R~ad the sentence again carefully. Think about the form of the word or phrase you need.
Study the words that come before and after the blank.

Iii!D Go through each of the answer choices and eliminate any you are sure are incorrect. If you
are unsure, ask yourself which answer choice "sounds" right.

I!iiiD Mark your answer.

0@@@

1.2
•• Quickly read this sentence and the answer choices. What exactly is the item testing?

For the whole of next week, Mrs. Philipps will be a trade convention in Frankfurt.
(A) out
(B)to
(C) at
(D) across

1 words with similar meanings 1 word choice

1 prepositions 1 conjunctions
I
I!DD Read the sentence again carefully. Think about the meaning of the word you need. Study
the words that come before and after the blank.

Iii!D Go through each of the answer choices and eliminate any you are sure are incorrect. If you
are unsure, ask yourself which answer choice "sounds" right.

I!iiiD Mark
I
your answer.

0@@@

198 READING
Strategy Review and Tips

Strategy Review Reading Test - Part 5

Remember, in the test...

Read the whole sentence carefully. Do not stop when you see the blank. This will help you to get an
idea of the context.

Decide if the focus is grammar or vocabulary. Then look more closely and ask yourself what exactly
is being tested.

Look at the words before and after the blank and try to identify the part of speech, and the meaning,
of each missing word or phrase.

Eliminate any answers that you are sure are wrong.

If you are not sure about the answer, don't waste time. Decide quickly and move on to the next item.

= Here is some advice that people taking the TOEIC test have found usefuf for this part.

----------~-----------
Choose the tips you like. and try to use them .
._-- ----

.0

• • •• •

••
•

• 0
••

PART 5 INCOMPLETE SENTENCES 199

 Revie~ Test
I
Directions: Read each sentence. You will notice that there is a word or phrase missing. Study the four
answer choices and select the one answer: (A), (8), (C), or (D), that best completes the sentence.
Then mark your answer.

1. None of the we interviewed for this 6. May I please speak to the person for
job was suitable. maintaining the website.
(A) applies (A) response
(8) applications (8) responsible
(C) applicators (C) responsibility
(D) appliJants (D) responsive

2. More people would be able to use our products 7. Luckily, Derek nor Alicia were hurt in
without difficulty if the instructions were the accident at the factory.
(A) either
(A) simplify (8) both
(8) simplicity (C) neither
(C) simplified (D) but
(D) simply
8. Can everyone please help to tea and
3. Senior experts seem to think that the economic coffee while we wait for the speaker to arrive?
................................ 1. will begin early next year. (A) they
I
(A) recovery (8) them
(8) recover (C) theirs
(C) recovered (D) themselves
(D) recovering
9. If we want to maintain the same rate of
l
4. The room was so I could not find a ..................
next year, we will have to invest in
seat and had to stand up for the lecture. new machinery and equipment.
(A) crowded
,
(A) contribution
(8) isolated (8) routine
(C) complete (C) event
(D) incapable (D) growth
I
5. I would like to introduce you to my personal 10. The board decided to approve our plan
.......................
, Ms. Ono. even though it was option under
(A) assist consideration.
(8) assistance (A) more expensive
. I
(C) assistant (8) the most expensive
(D) assisting (C) more expensive than
(D) as expensive

1.@ @ @ @ 4. @ @ @ @ 7. @ @ @ @ 10. @ @ @ @
2.@ @ @ @ 5. @ @ @ @ 8. @ @ @ @
3.@ @ @ @ 6. @ @ @ @ 9. @ @ @ @

200 READING
11. From the of the robber, he was tall 17. The main of this plan is that the
with brown hair and a moustache. company should be able to increase profits
(A) reception while at the same time minimize its expenses.
(B) prescription (A) method
(C) description (B) advantage
(D) conception (C) image
(D) boost
12. Making large cuts in the budget will not be
..................
to achieve, but it is necessary. 18. Astronomers have a new planet
(A) easy outside our solar system.
(B) easily (A) discovered
(C) ease (B) invented
(D) eased (C) created
(D) constructed
13. The seminar room we are using today is
............................
the third floor, across from the 19 they worked hard all day, by the
elevator. evening they still had not finished their tasks.
(A) at (A) Aithough
(B) over (B) However
(C) on (C) Despite
(D) by (D) Even

14. I do not want to hold you in case you 20. I am taking a special course because I
miss your train, so go ahead and we can talk ..........................
to improve my presentation skills.
about this next Monday. (A) am wanting
(A) up (B) will want
(B) in (C) would want
(C) out (D) want
(D) over
21. There is a lot of work to do, so let's try to
15. At this time of uncertainty and crisis, the most ............................
as much progress as we can as
...............
thing we could do is to rush into a quickly as possible .
hasty decision. (A) do
(A) irresponsible (B) become
(B) irritable (C) make
(C) irresistible (D) obtain
(D) irreversible
22. We the same vendor to provide all our
16. We were very excited by the.... news food services since 2010.
that Joseph and Francesca were engaged. (A) have used
(A) wonder (B) were using
(B) wonderful (e) had used
(C) wondering (D) used
(D) wondered

11.@ @ @ @ 14. @ @ @ @ 17. @ @ @ @ 20. @ @ @ @

12.@ @ @ @ 15. @ @ @ @ 18. @ @ @ @ 21. @ @ @ @
13.@ @ @ @ 16. @ @ @ @ 19. @ @ @ @ 22. @ @ @ @

PART 5 INCOMPLETE SENTENCES 201

 23. I will meet you for coffee ten minutes 27. I do not think the way Economics .
in the cafeteria. taught in college prepares anyone for a career
(A) until in business.
(B) during (A) are
(C) in (B) be
(D) before (C) is
(D) has
24. In case there is a power outage, an
emergency generator in the basement will 28. Do you think you help me redecorate
supply power to the hospital. the bathroom next weekend?
(A) tempting (A) would
(B) tentative (B) must
(C) temporary (C) may
(D) terminal (D) could

25. The invoice from the for the building 29. I found a $20 . . on the ground in the
extension was far more than we had expected. parking lot when I arrived at work this morning.
(A) contractor (A) coin
(B) conductor (B) cash
(C) computer (C) money
(D) consumer (D) bill

26. We will not know the training program 30. Serina was so busy compieting the schedules
has been effective until next year. that she did not have time to have
(A) because lunch.
(B) not only (A) many
(C) whether (B) any
(D) neither (C) some
(D) no

23.(£; @ @ @ 26. (£; @ @ @ 29. (£; @ @ @

24.(£; @ @ @ 27. (£; @ @ @ 30. (£; @ @ @
25.(£; @ @ @ 28. (£; @ @ @ Score ... . ./30

r
ExTRA PRACTICE ONLINE !
~
, , ~.pass.th~-toeic.test.com fo~~ore ~;ammar and vocabulary exercises to help
improve your score on the TOEle test.
i
L. ._ .!-__________ - _
202 READING
PART
6 TEXT COMPLETION

This part of the TOEIC~ test consists of four short texts. Each text has four blanks -
these are spaces where a word, phrase, or sentence is missing. Below each blank are
four answer choices. You must choose the answer that best completes the sentence.

Part 6 of the TOEIC test is very similar to Part 5. The main focus is on grammar and
vocabulary. However, Part 5 consists of single sentences whereas in Part 6 the sentences
are part of a text (an e-mail, article, letter, notice, etc.). Therefore, you sometimes need to
read more than one sentence in order to choose the correct answer.

In addition, one question for each text asks you to identify a missing sentence. This
question tests your understanding of context. You may need to read the paragraph, or
even the whole text, again to get a general idea of the purpose.

QUICK CHECK

H
How many questions are in this lJart of the TOEIC test?
H
How many answer choices are there for each question?

W
H
How

W ....
is Part 6 different from Part 5?
•.

You may find it useful to review the Grammar and Vocabuiary sections before you start.

PART 6 TEXT COMPLETION 203

~~TRYITOUT

EXAMPLE

SENTINEL SYSTEMS

The safety of our employees is a top priority at Sentinel Systems. Every member of the
production staff is therefore required 1 the "Safety in the Workplace" training
seminar once every year. This is a mandatory requirement to make sure all employees work
in a safe environment. Anyone who? to attend the seminar risks endangering
themselves and their coworkers.

The seminars take place on the last Friday of every month, at 2:00 P.M. in Training Room B.
A maximum of twenty people can attend each session. Please note that we :3_ .
have four spaces left for this month's seminar on Friday the 27th. Call Amanda at Ext. 233
to reserve your spot.

4 If you have any questions, contact me bye-mail.

Geoff Kleber
Human Resources

. ..
1. (A) attendance
(B) attending
(C) to attend
~~. -

(0) attend

2. (A) wishes
(B) registers
(C) applies
(0) fails

3. (A) currently
(B) openly
(C) absolutely
(0) hardly

4 (A) I look forward to seeing you there.

(B) Thank you for your co-operation.
(C) No further action is necessary.
(0) Your concern is most appreciated.

204 READING
Directions: Read each text. You will notice that there are four blanks. These are places where a word,
phrase, or sentence is missing. For each blank, study the four answer choices and select the one
answer: (A). (B). (C), or (0). that best compietes the text. Then mark your answer.

Questions 1-4 refer to the following e-mail.

From: [email protected]
To: Undisclosed Recipients
Re: New website

I am pleased to inform you all that the new KK, Inc. website is finally operational. This is great news.
After months and months of hard work, the resuit is very impressive.

1 As members of our Customer Review Panel, your contributions have been extremely
useful. ? your help, I don't think we could have succeeded in creating such a good
website.

As a token of our appreciation for your efforts, we ~ like to give each of you a $200 gift
certificate. Please log on to the website and enter the code JYIU987R to claim your reward.
We hope you have fun L1 this in our online store!

Sincerely,
Sandie Jenkins
Customer Liaison Officer, KK, Inc.

1. (A) Thank you for all your suggestions. 3. (A) could

(B) Good luck in your future endeavors. (B) might
(C) Please send in your responses soon. (C) would
(0) Be sure to claim your reward. (0) will

2. (A) Because of 4. (A) spending

(B) Without (B) spend
(C) Apart from (C) to spend
(0) Not only (0) spent

1.0 @ @ @ 2. 0 @ @ @ 3. 0 @ @ @ 4. 0 @ @ @

PART 6 TEXT COMPLETION 205

 Questions 5-8 refer to the following article.

A group of international business experts today 5 the results of a three-year economic

survey. Their research indicates that a global recovery might be on the way. ..... 6 The
group, called Business International, made the statement in a press conference at the Governor's
Hotel, New York. Over fifty industry economists participated in the data review. After the forty-five
minute presentation, there was a question and answer session. "We are confident that economic
growth will occur 7 the next two years," said Dr. Neil Ormond, the president of
Business International. ".... 8 ....not all sectors of the world economy will see improvements,
the overall effect should be positive."

5. (A) pronounced 7. (A) on

(B) announced (B) to
(e) denounced (C) in
(D) renounced (D) at

6. (A) Markets worldwide welcomed the news. 8. (A) Although

(B) Further economic data is needed. (B) However
(C) This report will be completed soon. (C) Despite
(D) Nobody has taken responsibility yet. (D) Even

5.(£) @ @ @ 6. (£) @ @ @ 7. (£) @ @ @ 8. (£) @ @ @

Score ... .../8

206 READING
 STEPS TO SUCCESS
This section presents an effective, step-by-step approach to use when answering questions on
Part 6 of the TOEIC" test.

The steps shown here are designed to help you achieve a higher score when you take the test.
By following these steps, you should be abie to maximize your score on this part of the test.

II. Preview the text quickly to get a general idea. Do not look at the answer choices.

Find the first biank. Is this testing grammar/vocabulary, or is it a missing sentence that
tests reading comprehension?
• For a grammar/vocabulary question, ask yourself what kind of word or phrase you
need to complete the sentence (a modal verb, noun, etc.). Study the words that
come before and after the blank space .
• For a missing sentence, ask yourself what the purpose of the text is and look at how
the missing sentence connects with the sentences that come before and after.

II Remember that sometimes you may need to refer to the previous and following
sentences to help you find the correct answer. Occasionally you will need to read
the whole text again.

II Study the answer choices carefully, and eliminate any you are sure are incorrect.
Mark your answer. Then repeat steps 2 through 4 for the remaining questions.

~;-":---~'- " . ---

.'c.
. ..•.
Previewing
-
KeySkill for Part 6
:,::Step 1 involves previewing. Here, that means reading the text quickly. Do not worry about the
....missing words or read the answer choices. Do not read every word - just focus on the key words
J: that contain important information. Your goal is to identify the type of text (a letter, e-mail, etc.), .~
i.and to get an overall understanding of what it is about. Get used to previewing Part 6 texts in this : I
I
r' way, and you will improve your TOEIC score.
~';.2...::..:...._.__ .__ ... _'.. __ . - ;. _. .. _, ~ .__
.j
.:........:.<~

PART 6 TEXT COMPLETION 207

 PART 6 STEPS TO SUCCESS Practice 1
EmD Quickly preview this advertisement.

Fantastic Summer Sale!

The HomeTronics summer sale starts Monday. Don't miss the fantastic summer ~ .
on a huge range of electrical products. Take 50% off all flat screen televisions, MP3 players,
and satellite receivers. Plus, for the next two weeks, we are offering shoppers the chance to
enter our free prize drawing. For every purchase you 2 , we will give you a ticket
to win a two ..week dream vacation.. 3 Europe plus $1 ,000 in spending money .
.... ~ Hurry in now to the HomeTronics summer sale. At these prices, you'd be crazy
to shop anywhere else!

1. (A) exclusions 3. (A) over

(B) withdrawals (B) on
(C) discounts (C) in
(D) cutbacks (D) at

2. (A) make 4. (A) All items have been reduced.

(B) will make (B) We hope to see you there.
(C) are making (C) No exchange is allowed.
(D) made (D) What are you waiting for?

•• Read the first sentence with a blank, and look at the answer choices. Is the focus grammar
or vocabulary? What exactly is the item testing?

•• Read the sentence again. Study the words that come before and after the blank. If
necessary, look for information in previous and following sentences. For a missing
sentence, you may need to read the whole text again.

I!D!D Eliminate any answer choices you are sure are incorrect. Mark your answer. Then repeat
steps 2 through 4 for the remaining questions.

1.0 @ @ @

2.0 @ @ @

3.0 @ @ @

4.0 @ @ @

208 READING
PART 6 STEPS TO SUCCESS
Practice 2
&mD Quickly preview this notice.

Staff Parking

I'd like to J all staff that it is not possible to park in the main parking lot at the
front of the building. As you know, these spaces are limited, and are strictly for the use of our
customers and other visitors. Sufficient staff parking 2 at the rear of the building.
Staff parked outside the main entrance will be asked to move. 3 ...cars immediately.

Some customers have complained that they are unable to find spaces. 4 Thank
you for your attention.

Carole Wynn, Manager

1. (A) remind 3. (A) they

(8) remember (8) theirs
(C) repeat (C) their
(0) reclaim (0) them

2. (A) provides 4. (A) Comments are always welcome.

(8) to provide (8) This situation has to stop.
(C) providing (C) Your feedback is appreciated.
(0) is provided (0) There is space for everyone.

BiD Read the first sentence with a blank, and look at the answer choices. Is the focus grammar
or vocabulary? What exactly is the item testing?

IlimD Read the sentence again. Study the words that come before and after the blank. If
necessary, look for information in previous and following sentences. For a missing
sentence, you may need to read the whole text again

EiiiD Eliminate any answer choices you are sure are incorrect. Mark your answer. Then repeat
steps 2 through 4 for the remaining questions.

1.0 @ @ @
2.0 @ @ @
3.0 @ @ @
4.0 @ @ @

PART 6 TEXT COMPLETION 209

 PART 6 STEPS TO SUCCESS Practice 3
I'!lED Quickly preview this article.

Business Expert Visits City

.................
1 There is huge excitement at the prospect of meeting the boss of one of the
nation's largest and most successful enterprises. Ms. Jackson, the millionaire owner of the
Happy Chicken chain of restaurants, is here to offer help to the region's small businesses. She
is giving a talk to business owners Thursday at the Maryland Convention Center.
...............
?: the vital role they play in our economy, many companies lack the support they
need to realize their growth potential," she said. "My talks give entrepreneurs the right advice
to help them ~...... .. their goals." Ms. Jackson recently appeared in the hit TV show
"Back to Business," and will host a free networking event at the Maryland Convention Center
.......... '.1. .. June 4. For more details, visit www.thebiz.com/events.

1. (A) It helps to be a celebrity. 3. (A) win

(B) More firms are reporting growth. (B) achieve
(C) Louise Jackson is in town. (C) gain
(D) Female bosses are popular. (D) succeed

2. (A) Although 4. (A) on

(B) However (B) at
(C) Whereas (C) in
(D) Despite (D) by

I!ii!D Read the first sentence with a blank, and look at the answer choices. Is the focus grammar
or vocabulary? What exactly is the item testing?

mmD Read the sentence again. Study the words that come before and after the blank. If
necessary, look for information in previous and following sentences. For a missing
sentence, you may need to read the whole text again.

Eii!D Eliminate any answer choices you are sure are incorrect. Mark your answer. Then repeat
steps 2 through 4 for the remaining questions.

0
1. @ @ @

2.0 @ @ @

3.0 @ @ @

4.0 @ @ @

210 READING
PART 6 STEPS TO SUCCESS
Practice 4
I!iiiD Quickly preview this letter.

Mr. Frank Leibnitz

8974 Green Valley Drive
Inglewood, CA 90305 June 17

Dear Mr. Leibnitz:

Thank you for attending the interview with us on June 3 for the Healthcare Assistant vacancy
at Dews Retirement Homes.

Although your qualifications are impressive, ..1 it is clear you have a great deal of
useful experience, I regret that we are not able to offer you a.......... 2 at this time.

There were many strong candidates, and unfortunately, on this occasion you have not
been successful.

..............;J. I wish you success with your 4 for suitable employment.

Yours sincerely,
Raymond Lee

1. (A) nor 3. (A) All employees are carefully selected.

(8) and (8) Thank you for your interest in our company.
(C) but (C) Your participation was welcome.
(D) then (D) We were delighted to meet you.

2. (A) condition 4. (A) research

(8) situation (8) searching
(C) position (C) searcher
(D) preparation (D) search

IlmD Read the first sentence with a blank, and look at the answer choices. Is the focus grammar
or vocabulary? What exactly is the item testing?

mmD Read the sentence again. Study the words that come before and after the blank. If
necessary, look for information in previous and following sentences. For a missing
sentence, you may need to read the whole text again.

I!imD Eliminate any answer choices you are sure are incorrect. Mark your answer. Then repeat
steps 2 through 4 for the remaining questions.

1.@ @ @ @
2.@ @ @ @

3.@ @ @ @
4.@ @ @ @

PART 6 TEXT COMPLETION 211

 PART 6 STEPS TO SUCCESS
Practice 5
•• Quickly preview this memo.

From: [email protected]
To: "All Employees" <[email protected]>
Re: Employee of the Season

Yes, it is that time J ! Voting forms will be issued today. As done previously, the
forms will be placed in envelopes and distributed to you by your line managers at your
next departmental meetings. The forms must be completed and 2 to your line
manager by no later than midday on Friday, March 25th.
You can vote for your 1st, 2nd, and 3rd choices. People receiving votes from outside of their
own department will receive double points. Please remember, you must provide a reason to
support your ~
We will announce the winners at the next staff meeting planned for Wednesday, March 30th.
...... .....<1........ If anyone has any questions, please let me know.

Dayna
Staff Development

1. (A) yet 3. (A) choice

(B) already (B) cause
(C) still (C) business
(D) just (D) claim

2. (A) returned 4. (A) Membership is not mandatory.

(B) revisited (B) Can all staff report on time?
(C) replied (C) No exceptions can be made.
(D) replaced (D) Please do try to attend.

IiiiiD Read the first sentence with a blank, and look at the answer choices. Is the focus grammar
or vocabulary? What exactly is the item testing?

Em» Read the sentence again. Study the words that come before and after the blank. If
necessary, look for information in previous and following sentences. For a missing
sentence, you may need to read the whole text again.

mmD Eliminate any answer choices you are sure are incorrect. Mark your answer. Then repeat
steps 2 through 4 for the remaining questions.

1. @ @ @ @
2.@ @ @ @

3.@ @ @ @

4.@ @ @ @

212 READING
Strategy Review and Tips

Strategy Review Reading Test - Part 6

Remember, in the test. ..

Begin by previewing the passage. Don't stop when you see a blank. Keep reading. You should read
quickly to get a general idea of the content.

Carefully read each sentence with a blank. Look closely and decide what is being tested: grammar,
vocabulary, or (for a missing sentence) reading comprehension.

Look at the words before and after the blank and try to identify the part of speech, and the meaning,
of each missing word or phrase.

Eliminate any answers that you are sure are wrong.

Do not forget that sometimes you may need to look at other sentences elsewhere in the text to help
you identify the correct answer - especially for missing sentences.

If you are not sure about the answer, don't waste time. Decide quickly and move on to the next item.

am Here is some advice that people taking the TOEIC test have found useful for this part.
Choose the tips you like, and try to use them.

.'
"I try to predict the missing words before I look at the answer choices. Then, when
J check the answer choices, if I find the same word or something similar I know it is
probably the correct answer." Kumiko Ito
'~==~-,-_ ..-c', --~-_. __ -----~~~~~~~~~-_~--""

. . _. ----- -_.- -
. "In Part 6, I never read the text. I go straight to the ~i~sing words. I can usually _ . 1
.~o_:n::w:.r~ ~~atdefinit~_~ d_o_n'_t~ .j!

" -

"For missing sentence questions, ask yourself what is the purpose of the text." 1
, Ana Velasquez »
'--'A':"-:"=.~':""~-"""-_=.

, ----
"If the information you need is not in the sentence with a blank, always start by looking
at the sentence immediately before the sentence with the blank. You'll often find what
you need there:' Haruo Matsumoto
.'"'-- -=-~---==_.
__ ..._-

. -
,
"Don't spend long on this part. There are only 16 points. Do it as quickly as you can I

and move straight on to Part 7." Soon-Bok Yoon

.)

PART 6 TEXT COMPLETION 213

 Review Test
Directions: Read each text. You will notice that there are four blanks. These are places where a word,
phrase, or sentence is missing. For each blank, study the four answer choices and select the one
answer: (A), (8), (C), or (0), that best completes the text. Then mark your answer.

Questions 1-4 refer to the following article.

Mishima Motors to Expand

By Hideo Arakawa,Japan

Mishima Motors today announced plans to . 1 expand its car manufacturing operations.

Sales of the 'Oaiba' - the company's most popular model - are partially responsible for this move.
"The 'Oaiba' ~ great success since its launch," said C.E.O Minoru Takada. "We now
want to double our production over the next three years, by starting production at new facilities in
Tokyo, Osaka, and Sapporo." The company's stock price rose an incredible 21 percent on hearing
this news, ~ fears by some experts that Mishima Motors is being too aggressive.

Mr. Takada welcomed the jump in the stock price. "With such a positive response
t o our am b't'
I tOUS program, we canna t fai,'1" he Insls
. . t ed 4 .

1. (A) significantly 3. (Al even though

(8) fluently (8) in spite of
(C) strictly (C) however
(0) commonly (0) so that

2. (A) will enjoy 4. (A) Stock prices can go down, too!

(8) was enjoying (8) A new program will start soon.
(C) has enjoyed (C) We appreciate your order.
(0) had enjoyed (0) The time is right for expansion.

1.(£)@@@ 2. (£) @ @ @ 3. (£) @ @ @ 4. (£) @ @ @

214 READING
Questions 5-8 refer to the following letter.

Mrs. Maggie Bertram

1025 Francis Street
Vancouver
British Columbia
Canada V6Z 1L4

August 14

Dear Mrs. Bertram:

Our records show that you last 5 .. us on February 26, earlier this year. Your next dental
appointment is now due. Please call 360-925-8144 to make an appointment as soon as possible.

You may be interested to know that we are offering our customers 15% off our teeth
whitening ~ The most important thing you wear is your smile, so ask about our Laser
Plus package, and how it can get you ahead. Call us today to take 7 of this great offer.
8

Patient Support
Bannard Associates

5. (A) visit 7. (A) advice

(B) visited (B) notice
(C) have visited (C) advantage
(D) were visiting (D) possession

6. (A) renewal 8. (A) Get the smile you deserve!

(B) provision (B) Come and join us.
(C) resource (C) Your views are most appreciated.
(D) service (D) Experience is not essential.

5.0 @ @ @ 6. 0 @ @ @ 7. 0 @ @ @ 8. 0 @ @ @

PART 6 TEXT COMPLETION 215

 Questions 9-12 refer to the following e-mail.

To: [email protected]
From: [email protected]
Subject: Your mustick.com order

Dear Mr. Gooding:

Thank you for ordering four e-tickets to see The Big Bash Live on Saturday, April 3 at the M2
Arena... !!. Your application for tickets..... ...1..~ being processed.

You ~..~ receive your tickets bye-mail within two weeks. Simply print them, and take
them with you to the event. You will need to show them to access the stadium. If you do not
hear from us within two weeks, please .... ~? the Ticket Services team bye-mailing ticket-
[email protected].

Thank you for choosing mustick.com.

Yours sincerely,

Jason Chen
Ticket Services

9. (A) We are glad you enjoyed the show. 11. (A) could
(B) The ticket price cannot be changed. (B) should
(C) We have received your request. (C) must
(D) Tickets to this event are very popular. (D) have to

10. (A) is 12. (A) to contact

(B) are (B) contacting
(C) will (C) contacted
(D) has (D) contact

9. (£) @ @ @ 10. (£) @ @ @ 11. (£) @ @ @ 12. (£) @ @ @

216 READING
Questions 13-16 refer to the following notice.

Watch out for phone scams

...........
~.~ someone ever call saying you owed tax and demanding you make a payment
immediately? Did you ever get a phone call 1..~ you of a refund, and asking for your
banking details and proof of identity? If the answer is affirmative, then that was a scam!

Phone scams are fake calls from people claiming to be from a bank or other organization.
They aim to trick you into revealing personal information such as bank details, passwords,
etc...m~ ..!5

• Never give personal information to people who call you unexpectedly.

• Call the company back on a known number
• Always hang up if you're in any ~~ .

Don't be fooled - be smart!

13. (A) Has 15. (A) Phone scams are common.

(8) Did (8) Most calls are genuine.
(C) Was (C) Stay safe with our tips.
(D) Have (D) Contact us for more help.

14. (A) warning 16. (A) accident

(8) alerting (8) inconvenience
(C) notifying (C) trouble
(D) referring (D) doubt

13.0 @ @ @ 14. 0 @ @ @ 15. 0 @ @ @ 16. 0 @ @ @

Score ./16

ExTRA PRACTICE ONLINE

Go to www.pass-the-toeic-test.com for more grammar and vocabulary exercises to help
improve your score on the TOEIC test.

PART 6 TEXT COMPLETION 217

 PART
7 READING COMPREHENSION

This part of the TOEIC" test consists of a series of short passages. The passages are
followed by a number of questions, each with four answer choices. You must choose the
best answer for each question.

Single passages
There are usually ten single reading passages. Each passage is followed by between two
and four questions. There are 29 questions in this section.

Double passages
There are two double reading passages. These are readings that include two related
passages. They are followed by five questions. There are 10 questions in this section.

Triple passages
There are three triple reading passages. These are readings that include three related
passages. They are followed by five questions. There are 15 questions in this section.

Questions test your general reading comprehension, as well as your understanding of

words and phrases in context. Sometimes for single passages you also need to choose
where to insert a missing sentence.

The passages cover a variety of different text types, such as advertisements, letters and
faxes, notices, e-mails and memos, forms and charts, and articles. Before each passage,
there is an introductory statement that specifies the type of passage you will read.

218 READING
 TRY IT OUT
EXAMPLE 1 - a single passage

New leader takes control of GBK, Inc.

Today, GBK, Inc, confirmed the appointment to C.E.O. of Canadian business leader Spencer
McGregor. The construction giant elected McGregor due to his extensive experience and
previous record. McGregor previously saved Hansely Engineering from collapse, taking it out
of trouble to regain its former leading position in the industry. He replaces former C.E.O. Gary
Oldson, who was dismissed last month after reports of financial mismanagement. In recent
months, GBK has suffered a record drop in sales, with disappointing results for the last quarter,
However, the news of McGregor's appointment was welcomed by industry experts, causing the
stock price to increase 12 percent.

1. What is the main purpose of this article?

(A) To advertise a job opening
(B) To declare the retirement of a business leader
(C) To announce a new corporate executive
(0) To declare poor financial results
~---~ - - - -- -

The article begins by stating that GBK, Inc. confirmed the appointment to CEO, of Spencer
McGregor, and later refers to news of McGregor's appointment,

2. What happened to Gary Oldson?

(A) He moved to another department.
(B) He was recently fired.
(C) He retired from the company.
(0) He joined Hansely Engineering.
-------_._--
The article mentions he was dismissed last month. '
J

3. What can be inferred about GBK, Inc.?

(A) The company is not performing well.
(B) The company has few good managers.
(C) The company is owned by a Canadian firm.
(0) The company will soon expand.
- ---
_.- -- --
The article mentions a record drop in sales and disappointing results.
- _._- - ----- ~~._.~. - - .

PART 7 READING COMPREHENSION 219

 EXAMPLE 2 - a double passage

Parham Printing, Inc.

Overseas Visitor Tour
Tuesday, August 21

9:00 A.M. - 10:00 A.M. Welcome & Introductory Lecture, Dr. Gange, C.E.O
Seminar Room A

10:00 A.M. - 11:30 A.M. Group A - Tour of Print Room, Mr. Walker, Print Manager
Group B - Tour of Warehouses & Packaging, Miss Rivera,
Operations Director

11:30 A.M. - 12:30 P.M. Distribution Challenges, Mrs. Atkins, Vice- President

12:30 P.M. - 1:30 P.M. Lunch in Main Cafeteria (with department heads)

1:30 P.M. - 3:00 P.M. Group A - Tour of Warehouses & Packaging, Miss Rivera,
Operations Director
Group B - Tour of Print Room, Mr. Walker, Print Manager

3:00 P.M. International Development Strategy, Dr. Nicholson, President

Seminar Room C

MEMO
To: Senior staff
From: Naomi Arakawa. Program Manager
Date: Aug. 17
Re: Tour next Tuesday

As you know, next Tuesday's Overseas Visitor Tour is a group from Far East Orient Printing, Inc.
There will be 20 senior executives representing over a dozen of the top printing firms in East Asia.
This is a huge opportunity for us to increase our services to the region.

Can I ask you all to please be prompt for all appointments, and keep to the schedule? You will
notice the length of the group tours is no longer two hours. This is because our visitors have to
leave at four o'c1ock. A bus will pick them up at Gate 0, so they will need ten minutes to get there.
Therefore, Dr. Nicholson, could you please try to complete your talk in 45 minutes? The last thing
to mention is that we may move lunch to the Green Room if there is space, as the main cafeteria
might be too noisy. I will let you know whether this is possible as soon as I hear.

Thank you for your cooperation. I am sure the tour will be a success.

220 READING
1. What is the main purpose of Naomi Arakawa's memo?
(A) To thank staff for their help with the tour
(B) To notify staff of changes to the tour schedule
(C) To encourage staff to go on the tour
(D) To ask staff to help organize the tour
- - -- -
Ms. Arakawa mentions changes in the length of the group tour and also the departure time, and
possibly lunch venue. (A) IS incorrect as the tour hasn't taken place yet. The tour is not for the staff
to participate in (C) and it is already organized (D).
. -

2. How much shorter is each group tour than originaliy pian ned?
(A) Fifteen minutes
(B) Thirty minutes
(C) One hour
(D) Two hours
- .. -
In her memo, Ms. Arakawa says the length 01 the group tours is no longer two hours. In the
schedule, the group tours are shown as lasting 90 mmutes (from 10:00 A.M. - 11:30 P.M.). They are
thirty minutes shorter.
. .

3. Where wili Mr. Walker take Group B in the afternoon?

(A) To the Cafeteria
(B) To the Warehouses
(C) To Seminar Room A
(D) To the Print Room
. .
In the schedule, Mr. Walker is shown to take Group B on a tour of the Print Room in the afternoon.

4. By what time should Dr. Nicholson aim to finish his talk?

(A) 3:00 P.M.
(B) 3:30 P.M.

(C) 3:45 P.M.

(D) 4:00 P.M.

In the memo, Ms. Arakawa ask Dr. Nicholson to fimsh his talk in 45 minutes. In the schedule, his
talk starts at 3:00 P.M. He should therefore finish by 3:45 P.M.

5. In the memo, the word "prompt" in paragraph 2, line 1, is closest in meaning to

(A) polite
(B) prepared
(C) patient
(D) punctual

Here, the word prompt means punctual or on time.

PART 7 READING COMPREHENSION 221

 EXAMPLE 3 - a triple passage

,
NATIONAL LEAGUE FOOTBALL
I. Boston Cheetahs
vs. 'I,
Buffalo Hawks !
i

Supermax Stadium i
'I
Thursday October 9
Kick-off at 8.30 P.M. '!I,
I,i

Admission by ticket only 'i

. :.''':.''.''' '_,' ~.~-JJ
...:_~."-cc:--"~,,==~=~,.

From: Jai Chaudhry <[email protected]>

To: All staff <[email protected]>
Subject: Tickets for the Thursday game
Date: Friday October 3

Dear all,

We have been given 20 free tickets for the playoff between the Cheetahs and the Hawks this
coming Thursday evening at the Supermax Stadium. If you would like to go to the game,
reply direct to me as soon as possible. Tickets will be given out on a first come, first served
basis. Please note, we can allow a maximum of two tickets per staff member.

Sincerely,
Jai Chaudhry
Human Resources

Brad 5:15 P.M.

Hey Ron. Do you want to go to the big game tomorrow evening? I know
you're a fan. I was given two free tickets at work!

Ron 5:18 P.M.

Woah! Are you kidding me? You bet! Those tickets are like gold dust.

Brad 5:21 P.M.

Yeah. I was lucky! Let's meet in the Roadrunner Sandwich Shop near South
Station. OK with you?

Ron 5:23 P.M.

Sure. What time?

Brad 5:25 P.M.
I'll go straight from work, so say around 6:30. We can grab a bite and get to
the stadium by 7:30. There should be a great atmosphere.

Ron 528 PM
Fine by me. See you then. Hey, thanks, man. I'll wear my Cheetahs jersey.

222 READING
1. How did Brad get tickets to the game?
(A) He took part in a prize drawing.
(B) He responded quickly to an e-mail.
(C) He went in person to Human Resources.
(0) He was rewarded for good performance .
.,_.~_ .. --- - --- - - -

In his e-mail, Jai Chaudhry asks staff to reply direct to me as soon as possible and
adds tickets will be given out on a first come, first served basis.
- ----

2. On which day were the text messages written?

(A) Wednesday
(B) Thursday
(C) Friday
(0) Saturday
-~~~----~--
The advertisement states the game is on Thursday. In his text, Brad asks
Ron if he would like to go to the game tomorrow evening.
~-'-- ---- - -
3. What can be inferred about Ron?
(A) He will travel to the stadium by train.
(B) He has known Brad for a long time.
(C) He works for Memotex.
(0) He supports the Boston Cheetahs.
- - -~.~
Brad texts Ron I know you're a fan and Ron says he Willwear his Cheetahs jersey .
. .. ~--~_
--~--
4. How early does Brad want to arrive at the stadium?
(A) A half hour
(B) An hour
(C) An hour and a half
(0) Two hours
- -- - -

I Brad wants to get to the stadium by 7:30. We can see from the
advertisement that the game starts at 8:30 P.M.

5. In the e-mail, the word "note" on paragraph 1, line 4, is closest in meaning to

(A) remark
(B) record
(C) notice
(0) show
~. ,,~ .._.'. - .. _- --
o
Here, the verb note means take notice.
• • _' __ ' __ '"

PART 7 READING COMPREHENSION 223

 Directions: Read the texts. You will notice that each text is followed be several questions. For each
question, decide which of the four answer choices: (A), (B), (C), or (D), best answers the question. Then
mark your answer.

Questions 1-4 refer to the following letter.

Mr. Harno Katsuzawa

19 Delaware Court
Chicago, Illinois 60601

May 3

Dear Mr. Katsuzawa:

Thank you for your letter dated April 17. I am sorry that you are not satisfied with the outcome of your
application for registration in our Computing for Beginners course. As you know, this one-week course is
free, and therefore demand was very high. We felt we needed to admit a broad range of participants from
many different backgrounds.

Of the sixteen spaces available, half went to men and half to women. Of the men we admitted, three
are unemployed, two are retired, and the remaining three have part-time jobs. The course takes place
Monday through Friday from 10:00 A.M. until 1:00 P.M. Since you have a full-time job already, we were
unsure how you would manage to attend the course.

Thank you for your interest in the Chicago Lifelong Learning Center. I do hope we can welcome you into
a suitable course at some point in the future.

Sincerely,

Dr. Brenda stevens

Admissions Supervisor
Chicago Lifelong Learning Center

1. Why is Dr. Stevens writing to Mr. Katsuzawa? 3. Why is Mr. Katsuzawa unsuitable for the
(A) To confirm his attendance in a course course?
(B) To thank him for his application (A) He is retired.
(C) To offer him a teaching position (B) He works part.time.
(D) To explain the selection procedure (C) He works full-time.
(D) He is unemployed.
2. How long is the Computing for Beginners
course? 4. The word "admitted" in paragraph 2, line 1, is
(A) Five mornings a week closest in meaning to
(B) A total of 15 hours (A) agreed
(C) Two weeks (B) accepted
(D) Lunchtimes only (C) interviewed
(D) discussed

1.@ @ @ @ 2. @ @ @ @ 3. @ @ @ @ 4. @ @ @ @

224 READING
Questions 5-8 refer to the following e-mail.

0 E-mail

To: I undisclosed recipients

I
From: I [email protected] I
Subject: I Work in Action e-mail alert
I
Dear Customer:

I am pleased to inform you that the latest edition of "Work in Action" is now available. ---[1]---
You can download this issue at www.prc-publications.com. Those of you who have subscribed
to the print edition should receive your copy shortly. ---[2)---

The main feature this month is about financial support and funding. Diane Shaw, from Carpe
Financial Management, reveals how to secure the money you need to help your business grow.
Her informative article will help you to learn more about sources of funding, both regional
and national. ---[3]---

Also in this month's issue, you'll find a survey about "Work in Action." Your participation in this
survey is very important, as it will help identify ways to improve the magazine. Even if you have
not yet read "Work in Action," your views would be helpful. The survey should take no longer
than ten minutes to complete. ---[4]--- Responses received by September 15 will be entered
into a competition to win a notebook computer, a smartphone, or even a vacation to Florida!

Mark Perkins
Subscriptions Officer, PRC Publications

5. What is the purpose of this e-mail? 7. In which position marked [1]. [2]. [3]. and [4]
(A) To invite people to take a survey does the following sentence best belong?
(8) To announce a recent publication "All answers are of course confidential."
(C) To ask for financial support (A) [1]
(D) To recruit more employees (8) [2]
(C) [3]
6. Who is Diane Shaw?
(D) [4]
(A) A financial expert
(8) A business writer 8. Who is this e-mail intended for?
(C) A publisher (A) Finance managers of large companies
(D) A researcher (8) Customers who receive "Work in Action"
(C) Workers at PRC Publications
(D) Writers of articles for "Work in Action"

5.@ @ @ @ 6. @ @ @ @ 7. @ @ @ @ 8. @ @ @ @

PART 7 READING COMPREHENSION 225

 Questions 9-11 refer to the following advertisement.

226 READING
9. According to the advertisement, who can 11. What must customers do if they want the web
benefit from the cheapest web saver rate? saver rate?
(A) Any customer who books online (A) Pay the total amount in advance
(B) Regular business clients only (B) Contact the Reservations department
(C) Anyone booking on a red date directly
(0) All new customers (C) Book within forty-eight hours of arrival
10. What is NOT indicated about the hotel? (O) Stay at least two nights
(A) The food is good.
(B) The location is convenient.
(C) Internet access is free.
(0) Corporate clients are welcome.

19'@ @ @ @ 10. @ @ @ @ 11. @ @ @ @ I

PART 7 READING COMPREHENSION 227

 Queslions 12-16 refer to the following two e-mail messages.

To: MargaretJen [email protected]

From: [email protected]
Dale: Ocl12
Subject: Prices and standards

Dear Ms. Jennings:

For the last five years I have purchased all of our office supplies from Central Stationery. Over that
time, I estimate the orders I have placed to value more than $25,000. I am writing to inform you,
however, that I will no longer be ordering supplies from your company.
I have found that the prices you charge are in some cases more than double those charged at
other stores. For example, last week I bought ten BestBrand X30 black printer cartridges for a total
cost of $290. I notice from their online shop that the same cartridges only cost $140 in OffMart. I
also bought three Denby filing cabinets, which are identical, but was charged different prices for
them; two are $55 while a third is $65. This makes no sense to me at all.

Following advice from my coworkers, I will therefore take our business elsewhere, and shop at
OffMart from now on.
Sincerely,
Julian Hilper
Office Manager

To: [email protected]
From: Desmond [email protected]
Date: Oct 19
Subject: Your complaint

Dear Mr. Hilper:

I am sorry that you feel dissatisfied with the prices we offer at Central Stationery. Ms. Jennings has
forwarded your complaint to me, and I would like to respond to the issues you raise.
1. Our policy is to stock items at the same prices, or as close as we can, as other office supply
companies in this area. The BestBrand X30 black printer cartridges you mention seeing on
OffMart's website are currently on special offer, and available only to customers who purchase
over $1000 of office furniture at the same time. You will notice that their regular price for these
cartridges is actually $32 each.
2. Regarding the Denby filing cabinets, two are an older model. They were the last two in stock
and were on clearance. The third cabinet you received is the new model, which appears the same,
but is of superior quality. This explains the difference in cost.
I do hope you continue to shop at Central Stationery. We value your business and look forward to
your next order with us.
Sincerely,
Desmond Prent
Customer Relations Manager

228 READING
12. Who is Julian Hilper? 15. How much does the new Denby filing cabinet
(A) A store manager at altMart model cost?
(8) A customer service agent for 8estBrand (A) $32
(C) A buyer for Central Stationery (8) $55
(D) An employee of Aranlo (C) $65
13. What does Mr. Hilper mostly complain about in (D) $140
his e-mail? 16. In Mr. Prent's reply, the word "value" in
(A) Low discounts paragraph 4, line 1, is closest in meaning to
(8) Poor quality (A) estimate
(C) Long delivery times (8) believe
(D) High prices (C) demand
14. How did Mr. Hilper find out the cost of altMart's (D) appreciate
8est8rand X30 black printer cartridges?
(A) A coworker told him.
(8) He checked altMart's website.
(C) He received a special alter coupon in the
mail.
(D) There was an advertisement in the local
newspaper.

12.@ @ @ @
13.@ @ @ @
14.@ @ @ @
15.@ @ @ @
16.@ @ @ @

PART 7 READING COMPREHENSION 229

 Questions 17-21 refer to the following Web page, price list, and text message chain.

Let our chic and intimate function rooms bring a sense of beauty and joy to your wedding
reception. Experience the romance and magic of stars twinkling above you when dining in
our Conservatory, or enjoy the fabulous ocean views from our private outdoor terrace.

Your Tropical Bay wedding planner will make your wedding dreams a reality - overseeing
everything from invitation design to floral decorations. Our chefs will prepare the menu
of your choice, and customize the perfect wedding cake for you. Tropical Bay can also
recommend reputable photographers, dressmakers, and tuxedo rental services.

We have nearly 300 bedrooms, so your guests don't need to worry about driving home.

Reception halls Size Capacity (guests seated

at round tables)
Grand ballroom. ~ - 11-;. .. -,,1 .
- 4602 sq. ft. 420
Holyrood Room (with conservatory) 1824 sq. ft. 150
Dunedin Room (with private terrace) 1178 sq. ft. 80
Lochrin Room 784 sq. ft. 70

Tropical Bay accommodations

Price per room
per night

Deluxe 2-Bedroom Suite Two private balconies

Panoramic ocean view
$380
Luxury kitchen
Top floor
Standard room with King-size bed Private balcony
Ocean view $175
Refrigerator
Standard room with 2 Queen-size Private balcony
beds Ocean view $190
Refrigerator
Family room Sleeps 4
Crib available
Private balcony overlooking $220
tennis courts or swimming pool
Refrigerator

In addition, all rooms have: En-suite bathroom with shower, Air conditioning,
Satellite television, Telephone, free Wi-Fi (in public areas), In-room safe.

230 READING
 Mia 9:12 P.M.
Hi Rosa. Just looking at the hotel where Joe and Alysha are holding their
wedding reception. Rooms are pretty expensive. Want to share?

Rosa 9.21 P.M.

Good idea. I'm a bit nervous actually. I won't know anyone there except for
you and Alysha. I don't like large crowds @

Mia 928 P.M.

Alysha told me the reception hall has a terrace, so we can spend our time
there. It'll be quieter.

Rosa 933 P.M.

Good idea. What about accommodations? It's not too late to book, is it?

Mia 9:39 P.M.

No, but we need to book now, if we want a cheaper room. One night is
enough, right? I'll book a room with two beds and pay with my credit card.
We can settle up at the hotel. How's that?

Rosa 9.43 P.M.

Great, thanks!

17. What is indicated about the Tropica! Bay Hotel? 20. How much will Rosa and Mia pay in total for
(A) It has recently been renovated. their hotel room?
(B) It is situated in a coastal area. (A) $175
(C) It accommodates up to 300 people. (B) $190
(D) It offers a tuxedo rental service. (C) $220
(D) $380
18. Which of the function rooms will Alysha and
Joe's wedding reception be held in? 21. What is indicated about Rosa?
(A) Grand Ballroom (A) She dislikes noisy environments.
(B) Holyrood Room (B) She would prefer they had booked earlier.
(C) Dunedin Room (C) She does not have many friends.
(D) Lochrin Room (D) She will pay her share when they meet.

19. Which facility is NOT a feature of every hotel

room?
(A) Private balcony
(B) Refrigerator
(C) Free Wi-Fi
(D) Lockbox
17.@ @ @ @
18.@ @ @ @
19.@ @ @ @
20.@ @ @ @
21.@ @ @ @

Score ./21

PART 7 READING COMPREHENSION 231

 IMPROVE YOUR PERFORMANCE

In this section you will practice ways to improve your score on Part 7 of the TOEIC~ test.

These are the exercises you will cover:

Reading for Main Ideas ~ reading for overall comprehension; learning

how to skim texts; identifying the writer, the
topic, the audience, and the purpose

Reading for Details reading for specific information; learning how

to scan texts; identifying important points and
key information

Making Inferences ~ reading for information that is not directly

stated and drawing conclusions

Double Passages reading two related passages and referencing

information in both texts

Triple Passages ~ reading three texts of different genres and

relating information between them

In the TOEIC test, there are passages on many different topics, covering a variety of text types:
advertisements, forms, letters, faxes, e-mails, memos, tables and charts, schedules, instructions, notices,
news articles, etc. You will practice reading a wide range of text types.

As you work through Improve Your Performance, look back at your answers in the Try It Out section and
try to identify your strengths and weaknesses. Notice what problems you have, and focus on the areas
you need to improve.

232 READING
Reading for Main Ideas
In Part 7, most passages have at least one question that tests your understanding of the main idea.

TIPS I Reading for Main Ideas - Part 7 Reading Comprehension

• Look for topic questions: What is this article about? What does this letter mainly discuss?
• Look for purpose questions: What is the purpose of this e-mail? Why was this memo written?
• As you read, ask yourself: What is the passage about? What is the purpose of the passage?
Who is the passage written for?
• Remember, you do not need to read every word in order to understand the main ideas.
• You can often find information about the main idea near the beginning or end of a
passage.
• Don't worry about words you do not understand. Keep reading until you reach the end.
• Look for words or phrases that are repeated. They may be important.

EXAMPLE

To: All Faculty

From: The Dean's Office
Date: Monday, October 10
I would like to remina all of you that next Monday is our Founder's Day, readthe firstsentence
and therefore no classes will take place. However, lecturers and other
pickout somekeywords
teaching staff must still come in as we will be having a "Skills Improvement and phrases
Workshop" as part of our faculty development program. Your department
heads have organized sessions throughout the day, from nine througli five.

This is important, so please be here. I lOOKforward to seeing you all readthe lastsentence
on Monday.
Dr. Fisher, Dean

1. What does this memo mainly discuss?

The notice is from The Dean's Office to All Faculty.
(A) A national holiday It mentions a faculty development program for
(8) Class schedules lecturers and other teachers. which suggests
(C) Staff training training.
(D) Employee attendance

- . .- .
2. What is the main purpose of this memo?
The Dean says there are no classes next Monday
(A) To announce a new job opening
but staff must still come in for a workshop. The
(8) To encourage staff to attend a training Dean adds This is important, so please be here.
day
(C) To emphasize the need for better
qualifications
(D) To ask staff to work longer hours

3. What kind of institution is involved? The notice mentions lecturers and faculty. and is
(A) A library written by the Dean. All these terms are related to
(8) A training company universities.
(C) A sports facility
(D) A university

PART 7 READING COMPREHENSION 233

 Reading for Main Ideas
Passage 1

Skim this e-mail, then immediately answer the questions. Check (,f) your answers. Do not look back at
the passage.

E-mail

From: I [email protected] I
To: I [email protected] I
Subject: I Leadership conference last Tue. I
Hi Lilly,

I would like to say "many thanks" to you and all the staff for making our conference at the
Maybridge Center such a great success. The event went extremely well, with lots of positive
comments coming in all the time. Many delegates mentioned what a fantastic venue the
Maybridge Center is, with excellent facilities and wonderful catering. All the staff were very
helpful and cheerful, too, which is so nice.

Would you please pass on our thanks to the whole team? I look forward to holding more events
in your great facility.

Kind regards,
Eryl Williams
Personal Assistant to Chief Executive Officer

1. What is this e-mail about? 3. What is the Maybridge Center?

[ 1 A recent conference [ J A school
[ 1 The results of a competition [ J A convention center
[ 1 A sporting event [ J A restaurant

2. What is the purpose of the e-mail?

[ 1 To book an event
[ 1 To ask for employment
[ 1 To thank an organization's staff

234 READING
Reading for Main Ideas
Passage 2

Skim this article, then immediately answer the questions. Check (.,I) your answers. Do not look back at
the passage.

Residents Say "Exciting" Development Not Welcome

Local residents in the town of Brookside gathered development. They included the landowners
last night to protest against plans for a new fast and representatives of The Pine County Business
food restaurant and gas station planned for the Forum, which is financing the development. Head
east side of town. "We feel it is unsuited to the of the fomm, Clark Debussy, claimed that studies
neighborhood," said Mayor Maddie Perrows. on the environmental impact have proven the
"There is no need or desire for it. It will mean more new development will have mainly positive effects
traffic problems. more noise, more pollution, and in the community. "We also expect that these
people are worried about the negative effect on facilities will attract more people to the area and
their property values." More than 200 residents boost local businesses," he insisted. However, the
came to the special council meeting, which didn't vast majority of residents remain unconvinced.
end until nearly midnight Friday. Of those who Officials from the fast food chain could not be
attended, only ten were in favor of the planned reached for comment.

1. What is the article mainly about? 3. Where was the article published?
[ 1 The need for more local facilities [ 1 In a college newsletter
[ 1 Opposition to a proposed development [ 1 In a local newspaper
[ 1 The result of some environmental studies [ 1 In a science journal
2. Why was the article written?
[ 1 To promote investment in local services
[ 1 To report on a community meeting
[ ] To persuade residents to back a plan

PART 7 READING COMPREHENSION 235

 Reading for Main Ideas
Passage 3

Skim this fax. then immediately answer the questions. Check (.t) your answers. Do not look back at
the passage.

TransBank International

FAX To: Adam Wong

Number: 011-44-2072-9836428
Pages: 4
From: Michelle Bertram
Date: Jan 17

Urgent [.t] Please reply [ For review [] Please recycle [ 1

Dear Mr. Wong:

Thank you for your e-mail expressing interest in our International Savings Account. In accordance
with banking regulations, I must ask you to confirm some personal details before we can proceed.
Please find follO\ving an application form UY87, which I would like you to complete and sign. After
you fax this back to me, I will process your application.

I look forward to welcoming you as a customer.

Best regards,

MicheUe Bertram
Overseas Account Manager
,
1. What does the fax mainly discuss? 3. Who is Mr. Wong?
[ I Applying for a job [ ] A bank employee
[ I Banking regulations [ I A potential investor
[ 1 Application requirements [ 1 A personnel manager
2. What is the main purpose of this fax?
[ ] To recommend a service
[ I To request information
[ 1 To thank a customer

236 READING
Reading for Main Ideas
Passage 4

Skim this letter, then immediately answer the questions. Check (.f) your answers. Do not look back at
the passage.

Dr. Indira Gupta

IndiChemicals Ltd.
3487 Kasturba Road Cross
Bandra (East)
Mumbai
India - 402051

November 4

Dear Dr. Gupta,

Thank you for taking the time to visit Barlow Industries while you were on vacation here last month.
It was wonderful to meet you and learn of your research interests. I trust you have now returned home
safely.

You mentioned the possibility of working together on a research project. I have spoken with my
coworkers here,. and we agree this is an excellent idea. Your knowledge and experience in the field of fuel
cells and renewable energy is certainly of interest to us. I have therefore asked Julie Artens, our Special
Projects coordinator, to contact you regarding a research program that might interest you.

1. What is the letter mainly about? 3. Who is Dr. Gupta?

[ J Education opportunities [ 1 A scientific researcher
[ 1 Cooperating in research [ 1 A recruitment manager
[ 1 Travel arrangements [ 1 A politician
2. What is the purpose of the letter?
[ 1 To advertise a job vacancy
[ 1 To explain research aims
[ 1 To agree to work together

PART 7 READING COMPREHENSION 237

 Reading for Main Ideas
Read this article and choose the most appropriate answer: (A), (8), (C), or (0), for each question.

PROFITS FALL FOR RETAIL GIANT

JACK GANDLEY, PORTLAND

July 15

Harney's, the state's top electronics retailer, has announced a fall in profits of 11.5% for
the first six months of the year. This represents an eye-watering $21 million loss. The retail
giant blamed poor consumer demand and a disappointing holiday season. Harney's C.E.O
Arthur Ledeal said, "Confidence among consumers has been low since the New Year, and
we don't expect it to pick up anytime soon. However, the structure of the industry is strong
and we hope to recover toward the end of the year." He added that Harney's intends to close
five of its stores across Oregon in the coming months. This is part of a recovery plan that is
expected to reduce overheads by $10 million over the next three years. The company's stock
price fell 14% after the announcement.

1. What is this article mostly about? 4. What does Harney's plan to do to recover?
(A) Portland's economy (A) Leave Oregon
(8) A large retail company (8) Cut costs
(C) Low stock prices (C) Increase demand
(0) Consumer confidence (0) Issue more stock

2. What is the purpose of this article? 5. What is suggested about Harney's?

(A) To announce the closure of several (A) The company is going through a difficult
stores time.
(8) To show the latest retail statistics (8) The company is enjoying strong growth.
(C) To analyze a company's post-holiday (C) The company is about to collapse.
sales (0) The company has a strong customer
(0) To report a company's performance service record.

3. Where was this article published?

(A) In a store leaflet
(8) In a company brochure
(C) In a business magazine
(0) In a college newsletter

1. (6) @ @ @ 3. (6) @ @ @ 5. (6) @ @ @

2. (6) @ @ @ 4. (6) @ @ @ Score ./5

238 READING
Reading for Details
In Part 7, you need to show that you can identify and understand important points in the texts you read.
Questions about details are the most common type of question in this part of the test.

TIPS I" Reading for Details - Part 7 Reading Comprehension

.;. Look for Wh- questions (e.g., questions beginning with What, When, Why, How, etc.)
-. "Before you read, make sure you know what information you need to read for.
',,"
•. Look for any headings or titles to help you find the part of the passage you need.
',. Don't read every word. Focus only on finding the information you need.
• Don't worry about words you do not understand.
• When you find the part you need, read more carefully. Identify any key words or phrases .
• . As soon as you have found the information you need, stop reading.
,',

EXAMPLE

ARGO Summer Conference Agenda

Thursday, July 10
Lookfor any keywords
12:15 Lunchtime networking relatedto the information
1:00 Lecture: The Future of Technology, Dan Swanson (IT Director) you needto find.
2:00 Panel discussion: Opportunities in Europe
3:30 Lecture: Strategic Management, Hye Kim (Operations Manager)
4:30 Coffee break Whenyou find the right
4:45 Lecture: Innovation, Hans Peterson (Marketing Director) part of the text,read
carefully.
5:45 Panel discussion: Growth in Asia
6:30 Closing speech, Nigella Coopers (C.E.O.)
7:00 Farewell Dinner, Function Room 1

1. When is the Marketing Director's afternoon

. After you find Marketing Director in the program,
lecture?
I you see Lecture and the time 4:45.
(A) Immediately after lunch .. .-
(B) Around 4:00 P.M.
(C) A quarter to five
(D) After the coffee break

2. What talk is Dan Swanson giving? After you find Dan Swanson In the program, you
(A) The Future of Technology see the title of the lecture The Future of Technology.
(B) Growth in Asia
(C) Opportunities in Europe
(D) Innovation

3. Who is Nigella Coopers? -- --- - -- -- - -~ - - -

After you find Nigella Coopers in the program. you

(A) Operations Manager
see her Job title given as C.E.O. ,
(B) Marketing Director - - - - -- -_.

(C) I.T. Director

(D) Chief Executive Officer

PART 7 READING COMPREHENSION 239

 Reading for Details
Passage 1

Read the first question. Then scan this letter to find the answer. Only look for the answer to the question.
When you find the information you need, write the answer in the space provided. Then go on to the next
question. Answer all the questions as quickly as you can.

1. What is Ms. Gillingham's job?

2. When do the Adult Learning courses take place?

3. What course is Mr. Courtney most interested in?

4. What two documents does Mr. Courtney request?

5. How did Mr. Courtney hear about the discounted fees?

6. Who qualifies for discounted fees?

Admissions Officer 47 Ipswich Road

Redhill College Colchester
Westacre Drive Essex
Colchester C028GR
Essex COl 7SR

May 14

Dear Ms. Gillingham,

I recently read an advertisement for Adult Learning courses at Redhill College and am writing to request
further details. [ understand these courses are on weekday evenings, which is fine for me, as I work
during the day. I am especially interested in your Skills for Work program. Do you offer any courses in
Accounting? [f not, then [ might be interested in a Computer Skills course. I would appreciate it if you
could please send me a brochure. A friend told me that the fees are reduced for people with low incomes.
Can you please include a price list?

Yours sincerely,

Mike Cou.rcney

240 READING
Reading for Details
Passage 2

Read the first question. Then scan this notice to find the answer. Only look for the answer to the
question. When you find the information you need, write the answer in the space provided. Then go on
to the next question. Answer all the questions as quickly as you can.

1. Where does "The Learning Brain" lecture take place?

2. What is the title of Professor Kelly Walters' lecture?

3. Which lecture lasts the longest?

4. Who should you ask for a ticket?

5. What time does Dr. Silvia Petronelli's lecture finish?

6. Who can go to these lectures?

The Connaught Lecture Series Astrobiology - the search for life in the
Chollerlord University of Science universe
Chollenord University is proud to announce this Lecture Room 12, Department of Physics
year's series of Connaught lectures. Once again.we Astrobiology is a new and exciting field of science.In
are delighted to bring three top scientists to the this stimulating lecture. discover how the first stars
university.Pleasecontact our Academic Program and galaxies were formed. Join Dr. Silvia Petronelli on
Manager.Sally Erskine,as soon as possible to reserve a journey to other planets and moons in the hunt for
a seat Tickets are issued free of charge on a strictly alien life.We are not alone'
"first come, first served" basis. March 17,11:30 A.H.- 1:15 P.M.

The Learning Brain

Living Energy
Melrose Hall
Patten Building
Dr. Thomas Gingrich will explain the latest research
Learn how we can use plants to create renewable
into how our brains work. Every second, we process
fuel.Watch real-life experiments, and be amazed as
huge amounts of information. But how do we do this.
Professor KellyWalters demonstrates new sources of
and what happens when things don't function as well
energy for the future.
as they should? Come find out!
March 23, 10:00 A.M.- 11:30 P.M.
March 3, I :30 P.M. - 3:30 P.M.
Only members of the university may attend. We
regret that we cannot admit family members or
friends to any lecture.

PART 7 READING COMPREHENSION 241

 Reading for Details
Passage 3

Read the first question. Then scan this e-mail to find the answer. Only look for the answer to the question.
When you find the information you need, write the answer in the space provided. Then go on to the next
question. Answer all the questions as quickly as you can.

1. When did Claire return from her recent business trip?

2. Why has work on the Franklin Project stopped?

3. Why did Claire not reply to Rupert sooner?

4. Where is Claire going tomorrow?

5. When will she return?

6. What time does she say Rupert can call her?

E-mail

From: I Claire Ling

To: I Rupert Lee
Subject: I The Franklin Project

Rupert:

I am sorry it has taken me so long to reply. I have been on a business trip to Seoul and just
got back yesterday. Anyway, to answer your query, the Franklin Project has been going well,
but we are still waiting for payment for Phase Three. I have told them we cannot proceed to
the next phase until we receive payment in full for the work we have done. I'll be away again
tomorrow until Friday. I have to go to Beijing to give a talk. If you want to discuss this, please
call me at four o'clock this afternoon.

Claire

242 READING
Reading for Details
Passage 4

Read the first question. Then scan this advertisement to find the answer. Only look for the answer to the
question. When you find the information you need, write the answer in the space provided. Then go on
to the next question. Answer all the questions as quickly as you can.

1. What does Cam Call Computing Solutions specialize in?

2. Which customers can expect emergency help in less than 60 minutes?

3. Which service costs $250 per month?

4. What should you do for more information?

5. How much does the "Back to Basics" software training cost per hour?

6. Which service do you NOT have to pay for?

CAM CALL COMPUTING SOLUTIONS

2036 Monroe Boulevard
Orlando, FL 34545

At CamCall Computing Solutions we Technical assistance

understand technology. That's why we can help For as little as $2000, we can design a computer
you with a wide range of services. system to suit your exact requirements. What's
Web design more, we'll maintain your computer system so
We know what makes a website successful for it operates at maximum capacity. Imagine, no
an organization. Book a free consultation with more computer problems! We are specialists at
our web design team and get a professionally removing viruses and spyware. Monthly "PC
designed website for your company from just Total Care" fee - $250.
$1500. Emergency help
Software training Our engineers will solve any technical issue
Save money and time! We will train your staff you may experience. For customers in Orlando,
to use the latest software packages quickly and we guarantee to respond within one hour.
efficiently. Our "Back to Basics"courses cost Minimum service call charge of $175 applies.
$500 for ten hours. Parts and labor not included.

Call liS to discuss your requirements: 800-555-8957 (Hours: Mon. - Fri. 9:00 A.M. - 5:00 P.M.)

PART 7 READING COMPREHENSION 243

 Reading for Details
Read this form and choose the most appropriate answer: (A), (B), (C), or (0), for each question.

BENDIX FURNITURE ESTIMATE

82 Cherry Lane, Biggleswade • Bedfordshire SG21 8PY • Tel: 01767 • 438798 I Fax:0 1767 • 438799
Dear Mr.Ames.
Please nnd below details of the office products you expressed an interest in during your visit to our
showroom last Friday.As discussed,we have applied the maximum discount on each item wherever possible.

Shipping: Free (1"0 charge for delivery on orders over l.1 000.)
Expected delivery times: Approximately 5 days after order is received.
Returns policy A cancellation fee of 20% of the order (ost will be applied in the event any items are retumed to ~s after delivery.
All goods are guaranteed for a period of one year from delivery.

We look forward to receiving your order.

Charlie Bryson
SalesTeam

1. Which item has the largest discount? 4. Why is there no charge for shipping?
(A) Viper metal storage cabinet (A) There is a special promotion.
(B) Oak bookcase (B) The order exceeds a certain amount.
(C) Milano executive chair (C) All items have free shipping.
(0) OfficePro conference table (0) Mr. Ames negotiated this separately.

2. How soon after ordering will the items be 5. How much is the order without VAT?
delivered? (A) £662.74
(A) The next working day (B) £926.25
(B) Within three days (C) £3313.70
(C) Within a week (0) £3976.44
(0) Over one week

3. When did Mr. Ames visit Bendix furniture?

(A) The previous day
(B) Over the weekend
1.@ @ @ @ 4. @ @ @ @
(C) At the end of last week
2.@ @ @ @ 5. @ @ @ @
(0) Sometime last month
3.@ @ @ @ Score /5

244 READING
 Making Inferences
In Part 7, you occasionally need to show that you can understand things that are not directly stated in
the passages you read. Questions that test your ability to make inferences in a reading passage require
you to draw conclusions about information you read. You may also have to make connections between
information in different parts of the passage, or between two passages.

TIPS r-- ~~ki.ng Inferences-Part :.;R'eading'Compreh'ension

."', Look
~~ - for questions such as Which of the following can be inferred from this e-mail? Which
-

~•. ofthese statements is probably true? What is implied about...?

~.~ As you read, think about the meaning "behind" the words. Pay special attention to words
{" and phrases with positive and negative meanings.
','
., .Try to make deductions as you read, and draw conclusions; for example, about the
..f_. relationship between the two writers, or what might happen next.
: , . Consider the whole passage before making any inferences.
~~ I", _' • __ -. " __ 1_._ •

EXAMPLE

Date: March 8
To: sand raben [email protected]
From: [email protected]
Subject: Order no. 98434 a long time
Dear Ms. Bennett:
It is now four weeks since we dispatched your order of 300 color brochures
(Ref. no. 98434). We hope you are happy with the quality and the service we invoicestili unpaid
have provided. Assuming this is the case, may I please remind you to ay the
hasaskedbefore
invoice dated Feb. 7 at the earliest opportunity? This is the third e-mail I have
sent regarding this matter. If we do not receive payment from you before Friday,
March 12, we will be forced to take further action. losing patience

Regards,
Beatrice Franklin (Accounts Receivable)

1. Which of the following can be inferred from

---_.. - ----- -
The e-mail seeks to remind the customer
this e-mail? to pay the invoice, which was sent on Feb.
(A) The brochures are poorly printed. 7. The date now is March 8.
(B) Ms. Bennett has been on vacation. -~. '-

(C) Payment for the brochures is overdue.

(D) Uniprint is a local company.

2. How does Ms. Franklin feel about the

Ms. Franklin says this is the third e-mail
situation?
to ask for payment, and suggests further
(A) Frustrated action may be necessary if payment is not
(B) Relieved made soon.
(C) Optimistic ~~.- -~

(D) Regretful

PART 7 READING COMPREHENSION 245

 Making Inferences
Passage 1

Read this notice. Then answer the questions. Check (,f) your answers.

REMINDER
Will all staff who use the conference room for internal meetings please remember to take their
tea and coffee cups away with them afterwards. I have noticed in recent weeks that more and
more dirty cups are being left on the table and windowsill. This can't go on. Please remember this
makes a poor impression on our clients, who we also meet in this room.

Thank you for your cooperation.

Susan Shaw

1. Who most likely wrote this notice?

[ J An important client
[ 1 An office cleaner
[ 1 The office manager
2. Which of the following can be inferred from this notice?
[ ] The issue is getting worse.
[ 1 Customers have been complaining.
[ 1 There are too many internal meetings.
3. What does Ms. Shaw imply?
[ 1 Staff should meet in another room.
[ 1 The current situation is bad for business.
[ 1 No drinks should be taken into the conference room.
4. What does Ms. Shaw mean when she writes, "This can't go on"?
[ 1 Meetings are a waste of time.
[ 1 The situation has to change.
[ 1 There is no way to make progress.

246 READING
Making Inferences
Passage 2

Read this letter. Then answer the questions. Check (.1') your answers.

HANBARGER ALPINE RESORT

13 Mulberry Park Avenue
Mount Redmont, British Columbia V7L 2FP

September 23

Mr. Petain
234 Oak Valley Drive
SE Calgary, T4K 9B5

Dear Mr. retain:

Thank you for your letter expressing an interest in working as a ski instructor at Hanbarger Alpine
Resort. Although the position has only been advertised a week, the response has been overwhelming.
We have so far received many applications, including from instructors who have many years' experience
and are extremely well qualified. As you only have a Levell qualification, we regret that we are unable to
offer you a position at this time.

Sincerely,

Mary Sharlow
Human Resources

1. What can be inferred about Mr. Petain?

[ J He recently applied for a job.
[ 1 He is a graduate student.
[ 1 He works near Hanbarger Alpine Resort.

2. Which of the following can be inferred from this letter?

[ ] Many ski instructors are unqualified.
[ 1 Mr. Petain has trained as a ski instructor.
[ 1 Hanbarger Alpine Resort has no job vacancies.

3. What does Mary Sharlow imply about Mr. Petain?

[ 1 He should submit another application next year.
[ 1 He needs to achieve better qualifications.
[ 1 His qualifications are not appropriate.
4. What does Ms. Sharlow mean when she writes, "The response has been overwhelming"?
[ 1 She gets emotional thinking about it.
[ 1 Many more people applied than they expected.
[ I There are too many applicants for the jobs available.

PART 7 READING COMPREHENSION 247

 Making Inferences
Passage 3

Read this online chat discussion. Check (,f) your answers.

Lee Harveys 940A.M.

Hey everyone. Thanks for helpin9 out. So, Assembly Line 4 is down and we need to
get the GTexorder out. Any suggestions?
Richard Ng 941 A.M.

I can get a team together and head down there to take a look. Maybe in half an hour?
Kim Sook 941 A.M

How long will it take to repair?

Richard Ng 9:41 to,M

No idea until the guys see which machine it is.

Lee Harveys 942 A.M.

I guess we can wait and see.

Kevin Danson 942 A.M.

No way! I promised them they would have the order by the end of the day.
This is GTexwe're talking about. We can't risk it. We need to swap to another Assembly line.
Paul Athers 943 A.M.

We could use nO.6. It was offline yesterday for cleaning, but Control Room says
that's finished so ...
Kim Sook 943 A.M.

Great! I'd say we go with that.

Kevin Danson 943 A.M.

Sounds good to me.

Lee Harveys 944 AM.

OK. Paul, can you get that sorted asap? Richard - please send your team to 4 anyway.
We need it back online.

1. Where most likely do the speakers work?

[ ] In a laboratory
[ J In a factory
[ lin a hospital

2. At 9:42 A.M., what does Mr. Danson mean when he writes, "This is GTex we're talking about"?
[ 1 GTex is a very important client.
[ 1 Do not confuse this client with another.
[ 1 They need to focus on the customer.
3. In which department does Richard Ng most likely work?
[ 1 Sales
[ 1 Finance
[ 1 Maintenance
4. Which of the following can be inferred from the discussion?
1 The situation is very urgent.
1 This difficulty happens often.
1 The repair may take a long time.

248 READING
Making Inferences
Passage 4

Read this text message chain. Check (.1') your answers.

Bill Mathers 2.12 P.M.

Hi Vernon. I just got here and found I forgot all the
brochures. and my notes I Are you in the office?
Vernon Rees 2:12 PM.
Oh no! Yes. I'm here. Are they on your desk?
Bill Mathers 2.13 P.M.
Try on the right, near the phone. Everything's in a
black folder, quite thick.
Vernon Rees 2.13 P.M.
Got iti Do you want me to mail it?

Bill Mathers 214 P.M

Yes, to the hotel. The address is in the inside front

cover. Use TransEx.
Vernon Rees 2.14 P.M.
Will do.

Bill Mathers 2.15p.M.

Thanks. Got to go. Flight's boarding.

Vernon Rees 215 P.M.

OK. Have a good one.

1. Where most likely is Bill Mathers?

[ lin an airport
[ l With a client
[ 1 In a hospital
2. What kind of organization is TransEx?
[ ] A courier service
[ 1 A taxi company
[ 1 A shipping line

3. What can be inferred about Mr. Rees?

1 He is a personal secretary.
1 He works with Mr. Mathers.
1 He is leaving the office soon.
4. At 2:15 P.M., what does Mr. Rees mean when he writes, "Have a good one"?
1 Stay positive.
] Have a nice stay.
1 Enjoy your trip.

PART7 READING COMPREHENSION 249

 Making Inferences
Read this information and choose the most appropriate answer: (A). (B), {el. or (O),
for each question.

Great Business Leaders of the Past

FRANK BICKERSTAFF
Sun ValleyPress, $15.95

Frank Bickerstaff is well known for his profiles of business leaders. This is his latest
publication on the subject. and here he looks at prominent businesspeople from -
you guessed it - the US once again. Famous names such as Henry Ford. Bill Gates.
Jack Welch (the youngest-ever C.E.O. of General Electric). Andrew Carnegie. John
D. Rockefeller, and W.K. Kellogg are covered. Bickerstaff certainly goes into detail
about the characteristics needed to become successful in business. Qualities such
as the ability to learn from mistakes. motivate people, and take risks are thoroughly
investigated. However, I cant help but feel he missed a chance to look beyond the
borders of the US and search for inspiration elsewhere. Overall. it is a good read for
those who are new to the subject, but for those who are already familiar with the top
ten he chose it is a little lacking.
Brad Ellington

250 READING
1. Which of the following can be inferred about 3. Who most likely is Brad Ellington?
Frank Bickerstaff? (A) A book reviewer
(A) He is an excellent writer. (B) An employee of Sun Valley Press
(B) His books are best-sellers. (C) A successful businessman
(C) He has written on this topic before. (D) An expert in international business
(D) He is a successful businessman.
4. How does Brad Ellington probably feel about
2. What does Brad Ellington imply about the the book?
book? (A) It is exciting to read.
(A) Anyone who wants to own a business (B) it is a Iittie disappointing.
should read it. (C) It is badly written.
(B) It covers the most important business (D) It is reasonably priced.
leaders.
5. What does Brad Ellington mean when he
(C) Everyone interested in business will
writes, "It is a little lacking"?
enjoy it.
(A) Certain facts are incorrect.
(D) It focuses too much on American
(B) The book is not finished.
business leaders.
(C) It is not as good as it could be.
(D) Some sections shouid be longer.

1.0 @ @ @ 4. 0 @ @ @
2.0 @ @ @ 5. 0 @ @ @
3.0 @ @ @ Score ......../5

PART 7 READING COMPREHENSION 251

 Double Passages
EXAMPLE

Temporary Cashier THE OWL'S NEST BISTRO

Salary: $20 per hour
Location: Augusta, Maine
Job term: Temporary, Full-time
Reference: 3459860
Contact: Vernon Marshall, Owner

Are you looking for a busy and varied role? Do you enjoy working in a fun but challenging
environment? The Owl's Nest Bistro is a successful family-owned business. For 25 years, we
have been Maine's biggest seafood and fish restaurant, serving up to 500 customers a day. We
are looking for an experienced cashier. You must be flexible and positive, and you need to have
excellent communication skills. Plus, since we also cater for corporate clients, you must have an
appetite for providing top-quality customer service!

Full training will be given. However, please note that this position is temporary. We expect the
position to last six months.

We need someone who is reliable, intelligent, and loves hard work. If you are interested in
applying, e-mail your resume and a cover letter, including your current salary, to Vernon Marshall.
Could this be the perfect opportunity for you?

From: [email protected]
To: Vernon. [email protected]
Subject: Temporary cashier [Reference: 3459860].

Dear Mr.Marshall:
I am writing in response to your advertisement in Maine Business Monthly for a temporary cashier.
I have five years' experience at Lee Brothers, Inc. here in Augusta, where Iwork part-time as a
cashier. This has given me strong communication skills. I am used to managing several tasks
at once, and work well under pressure. I also have excellent customer service capabilities. I am
flexible, and have a good sense of humor, too.
I believe my skills make me a good match for the Owl's Nest Bistro. Iwould welcome the
opportunity to work on a temporary basis at your restaurant. Ifyou feel I might be suitable, I
look forward to coming in for an interview and telling you more about my abilities and how I can
contribute towards your establishment's success.
Sincerely,
Brianna Jackson

252 READING
1. Who would be most interested in the
. The position is temporary and will/ast six months .
advertisement? . Experience is necessary, so (A) is incorrect. (C)
(A) Someone wanting to start a new career. . confuses the job of cashier with banking. (0) is
(B) People looking for short-term incorrect as the job is full-time.
employment.
(C) Bank staff living in Augusta, Maine.
(0) Anyone looking for part-time work.

2. What is suggested about Ms. Jackson?

(A) She has the necessary experience.
(B) She is unhappy in her current job.
(C) She works full-time at the moment.
(0) She is overqualified for the position.

3. What is indicated about the Owl's Nest Bistro?

(A) It is part of a large group.
(B) It was recently renovated.
(C) It has a successful history.
(0) It serves all types of food.

4. Which quality that Ms. Jackson mentions is

(A), (C). and (0) are all mentioned'in the ~d. In her
NOT requested in the advertisement?
e.mail Ms. Jackson wntes she has a good sense
(A) Excellent customer service skills
(B) A good sense of humor I of humor, too.
- ._------ ---
(C) Strong communication skills
(0) A flexible approach

5. In the e-mail, the word "contribute" in --------_._. - -- ,

The verb contribute has all these meanings,
paragraph 3. line 4, is closest in meaning to
but we can tell from the context it is used here
(A) donate
meaning help (to cause or bring about).
(B) subsidize
(C) help
(0) supply

PART 7 READING COMPREHENSION 253

 Passage 1/2

To: [email protected]
From: [email protected]
Date: Wednesday, July 17
Subject: Course confirmation

Dear Mr. Jones

Following our recent phone call, please find attached details confirming your participation in our
"Dynamic Sales and Marketing" summer school program.
I would be grateful if you could acknowledge receipt of this e-mail. Please note that since you are
registering very late, you need to pay an extra $50 "priority registration" fee. Please add this to the
course fee and pay immediately. Our bank details are in the attached document. Because I am
away from the office until Monday, please e-mail our course planning team at courseplanning@
GeoTraining.co.us if you need further assistance. Alternatively, please speak to the Academic
Advisor for your course, Brian Sharpe, on Monday morning.
I hope you enjoy the course.

Best wishes
Emma Burton, Course Manager
GeoTraining, Inc.

GeoTraining, Inc.
Dynamic Sales and Marketing
Summer School

Location: The Hoover Building

Date: July 22 - July 26
Entry requirements: No formal entry requirements
Subject area(s): Sales f Marketing
Course description: This comprehensive course covers account management, telephone sales.
advanced selling techniques, and sales negotiation skills.In addition, you will
learn how to develop an effective and powerful marketing strategy. The
latest trends in marketing (such as viral marketing) will also be covered.

Assessment: Course participants will complete a short assessment.Successful candidates

will receive a GeoTraining Certificate ofTraining award.

Resident fee: $3.950

Application status: Approved

Bank details:
Bank: Hanubo International Account: Geo Training. Inc. Sort Code: 30-345-34 Account No: 098450864365

254 READING
Main Ideas
Skim the e-mail and notice. Then immediately answer the questions. Do not look back at the passages.

1. Who most likely is Mr. Jones? 2. Who is the notice intended for?
(A) A bank employee (A) Anyone interested in sales and marketing
(B) A course applicant (B) Entrants to a business competition
(C) A training manager (C) Recent employees at GeoTraining, Inc.
(D) An event planner (D) Candidates who have applied for a job

Details/Inferences
Read the first question. Then scan the e-mail and notice to find the answer. Only look for the answer to
the question. When you find the information you need. write the answer in the space provided. Then go
on to the next question. Answer ali the questions as quickly as you can.

1. Who is Brian Sharpe? .

2. How many days does the course last?

3. What do participants who pass the course receive?

4. If necessary, who can Mr. Jones contact before Monday?

5. What is the total amount Mr. Jones needs to pay?

6. What is Emma Burton's job? .

7. Where wili the training take place? .

8. When is payment due? .

9. To which bank should Mr. Jones send payment?

10. Why does Mr. Jones need to pay a "priority registration" fee? .

11. What qualifications are needed to enroli in the course?

12. How soon will the course begin? .

PART 7 READING COMPREHENSION 255

 Passage 3/4

Gianna Rebecci
Human Resources Manager
Glyson, Inc.
154 Fifth Avenue
New York,NY, 10018 Tuesday, September 30

Dear Mrs. Rebecci:

With regret, I am writing to inform you that I feel unable to continue in my role here. Since the
new management changes came into effect last spring, I find that I am working much longer hours
than I am comfortable with. This has obviously affected my personal and family life. In addition,
staff cuts in the Research Division mean I now have far more responsibility and yet my salary has
remained the same. My second request for a raise has just been denied.
I have enjoyed my five years with Glyson. However, I hope you can understand my reasons for
leaving this position. I believe that this decision is in the best interests of my family and my career.
I will, of course, work the necessary one-month resignation period, making October 28 my last
working day here.
Sincerely,
Ian Ronson
Ian Ronson
Senior Scientist

MEMO
To: Ian Ronson
From: Gianna Rebecci
Re: Your letter

Dear Ian:

I was disappointed to read your letter. which I received yesterday. As you know, when I arrived at
Glyson in the beginning of April, the company was in terrible shape. I have tried to bring us up-to-date
so we are more competitive. This has meant staff reductions (including three members of your division).
As a result, we all have to work harder.

I am confident the measures I have taken will bring success. I am sorry you feel unable to be part of this
success as we move forward, but I respect your decision. I will make arrangements for your coworkers
to take over your responsibilities after your departure.

Regards.
Gianna

256 READING
Main Ideas
Skim the e-mail and memo. Then immediately answer the questions. Do not look back at the passages.

1. What is the main purpose of Mr. Ronson's 2. Why is Ms. Rebecci writing to Mr. Ronson?
letter? (A) She is trying to change his mind.
(A) To complain about staff cuts (B) She is questioning a decision.
(B) To ask for a pay raise (C) She is accepting his resignation.
(C) To arrange a meeting (D) She is expressing support for his opinion.
(D) To resign from his job

Details/Inferences
Read the first question. Then scan the e-mail and memo to find the answer. Only look for the answer to
the question. When you find the information you need, write the answer in the space provided. Then go
on to the next question. Answer all the questions as quickly as you can.

1. What company does Mr. Ronson work for?

2. When did Ms. Rebecci receive the letter? .

3. How many times has Mr. Ronson asked for a pay raise?

4. How long has Ms. Rebecci worked at Glyson, Inc.? .

5. Why is Mr. Ronson unhappy to be working longer hours?

6. What department does Mr. Ronson most likely work in?

7. How long has Mr. Ronson worked at Glyson, Inc? .

8. How much notice is Mr. Ronson required to give? .

9. How many members of the Research Division have been made redundant? .

10. On what date will Mr. Ronson leave the company? .

11. Why does Ms. Rebecci say redundancies were needed? .

12. Who will take over Mr. Ronson's job when he leaves? ...

PART 7 READING COMPREHENSION 257

 MINI T~SJj Double Passages

o E-mail

From: I [email protected]
To: I [email protected]
Re: I ETF grant

Dear Sanjaya:
As we discussed when you called, the government has cut our budget for the coming year.
This has resulted in fewer grants, and in some cases the level of grant has also been reduced.
As you will see from the attachment, your industry has been the hardest hit.
Nevertheless, as this is your first time attending ETF, I think it is worth submitting an application.
You MUST read the terms and conditions before applying for a grant to confirm you qualify for
support. I would also encourage you to oniy apply for a grant if you are sure you will attend. In
the past, companies have applied for grants and then changed their minds at the last minute.
This obviously means that others miss out on the chance to go.
Anyway, if you decide to go ahead, I look forward to receiving your application for funding.
With kind regards,
Gladys
Ministry of Trade & Investment

Eastern Trade Fair

Overview of Government Cuts

Maximum funding per company (US$) by industry sector

2500
D Last year
• This year
2000

1500

1000 -

500

o
Leisure Financial Computing Clothing Medical Construction

258 READING
1. What does Gladys encourage Sanjaya to do? 4. Why does Gladys believe Edge Exports might
(A) Miss this year and apply for next year succeed in getting funding to attend ETF?
instead (A) It has good connections with the
(8) Wait until other companies submit their government.
applications (8) It is a major exporter in the region.
(C) Apply even if Edge Exports may not go to (C) It has not been to the trade fair
ETF before.
(D) Read another document before applying (D) It is a well.established company.
2. How much support can clothing companies 5. What industry sector does Sanjaya Murthy
receive to attend the next ETF? work in?
(A) $500 (A) Leisure
(8) $1,000 (8) Financial
(C) $1,500 (C) Clothing
(D) $2,000 (D) Construction

3. The word "confirm" in paragraph 2, line 2, is

closest in meaning to
(A) check
(8) inquire
(C) prove
(D) accept

1.@@@@ 4. @ @ @ @
2.@ @ @ @ 5. @ @ @ @
3.@ @ @ @ Score ./5

PART 7 READING COMPREHENSION 259

 Triple Passages
EXAMPLE

Cream patent leather

open-toe

platform sole

Made in Italy

Sizes 5-8

$80

To: All staff <[email protected]>

From: Eleanor Jarvis <[email protected]>
Date: April 13
Subject: Shoes for sale

Hi all,
Before I advertise these shoes (see attached) on an auction site, I thought I'd ask if any of you would like
to buy them from me. I bought them to wear at my brother's wedding last week, and have worn them only
on this one occasion. I really like them, but they're too high for me and I was wobbling all day! They're
size 7'h and are a very narrow fitting. I'm happy to sell them at half the price I paid for them. If you're
interested, please let me know. I have them in the office with me, so you're welcome to try them on.

Sincerely,
Eleanor Jarvis
Accounts Department

Jana April 13. 10:23 A M.

Hi Eleanor. I got your e-mail. Yes, I'm interested! They're my size exactly, and I like the look. I'm working at home
this morning, but I'll drop by this afternoon and try them on. Is that OK?

260 READING
1. Which feature of the shoes is NOT mentioned
--- .-------
The ad states that the shoes are Made in Italy, but
in the advertisement? does not name the manufacturer. They cost $80
(A) The manufacturer ! (6), are leather (C), and the color is Cream (D).
(B) The price -----_. -

(C) The material

(0) The color

2. What does Eleanor suggest about the shoes? In her e-mail, Eleanor writes she was wobbling l
(A) They were too expensive. (meaning walking unsteadily) all day, so we can
(B) They are not the right size. infer the shoes were uncomfortable to walk in. She I
(C) They are not very popular. writes the shoes are too high for me, but this does
(0) They are difficult to wear. not mean they are the wrong size (6). (A) and (C)
are not indicated.
3. What size shoe does Jana take?
(A) 5.5
- --------- .. --- -

In Eleanor's e-mail, she mentions the size is size

(B) 6 7'12.In her text, Jana writes the shoes are my size
(C) 7.5 exactly. I
(0) 8 - -- - ._------ -
4. What is indicated about Jana?
Eleanor writes that the shoes are in the office with
(A) She usually works from home.
me. Jana texts that she will drop by this afternoon
(B) She will go to Eleanor's office later.
and try them on. We can deduce she will go to
(C) She likes to wear shoes made in Italy. Eleanor's office.
(0) She prefers to buy used clothing.

5. How much will Jana most likely pay for the -- - - - ----;
, The ad gives the price as $80. In her e-mail, ,
shoes?
! Eleanor writes she will sell them at half the price I ,I
(A) $20
(B) $40 I paid for them.
------------
_ _ .

(C) $60
(0) $80

PART 7 READING COMPREHENSION 261

 Passage 1/2/3

The Benefits of Functional Fitness

by Brodie Jackson, US Olympic coach
What's the point of having massive muscles if you get breathless when running for the bus, or get tired
when you carry your own children ?The trouble with many machines at the gym is that they only exercise
individual muscles, The result may be a toned, attractive appearance with big muscles, but you can't do
anything useful with those muscles,

Functional exercises, on the other hand, are those that help you handle real-life situations, These exercises
work on lots of muscle groups at once, For example, nurses, auto-mechanics, or carpenters should all try
rowing, They will find their jobs much easier as rowing builds up the muscles in the back. the shoulder, the
neck, and the arms,

Squats and lunges exercise muscles in the legs and back. Push-ups activate nearly every m~scle in the
body, especially your arm and chest muscles, The plank strengthens your core and stomach muscles, The
best exercise of all is the burpee, the ultimate full-body exercise, which combines a squat. a plank. a thrust,
and a jump; but burpees are strictly for the super-fit.

Functional exercises are adaptable to suit all ages and all levels of ability, If one is too tough for you, try
another. Start gently, build up gradually, and you'll soon be ready for a burpee,

Jake B
Hi everyone, I'm looking for advice,
I'm 42, slightly overweight, but not in
particularly bad health - I don't take
any medication apart from sleeping
tablets, The problem is I'm not that
fit. I want to get fitter, At college I
played football and baseball, but a
stressful job and four kids put an end
to that. Most evenings I collapse in
front of the television, However, I'm
determined to change all that and
to do a few of exercises that were
mentioned in Brodie Jackson's article
in the newspaper this week, Do any
of you have any suggestions?

262 READING
Main Ideas
Skim the article, web page, and online post. Then immediately answer the questions. Do not look back
at the passages.

1. Who is the article aimed at? 2. What can be inferred about Jake B?
(A) Gym owners (A) He does not play any sports.
(B) The general public (B) He enjoys watching television.
(C) Professional athletes (C) He takes no medication.
(D) Personal trainers (D) He works long hours.

Details/Inferences
Read the first question. Then scan the passages to find the answer. Only look for the answer to the
question. When you find the information you need, write the answer in the space provided. Then go
on to the next question. Answer ali the questions as quickly as you can.

1. According to the article, what are functional exercises?

2. How old is Jake B? .

3. Which exercise focuses on the arm and chest muscies?

4. What is Mr. Jackson's job? .

5. What two reasons does Jake B give for no longer playing sports? .

6. Which exercise should Jake B probably avoid? .

7. Why might health care workers benefit from rowing?

8. What sports did Jake B use to play? .

9. According to Mr. Jackson, what is the problem with most machines at the gym?

10. Who are functionai exercise suitable for?

11. Which exercise in the 20-minute Workout is NOT mentioned in the fitness article? ..

12. What should people do after completing the 20-minute Workout? .

PART 7 READING COMPREHENSION 263

 Passage 4/5/6

Vanguard Office Supplies

SALE!
Stationery, printers, ink, boards, flip charts, and easels are all discounted 10%.
Shredders discounted up to 20%.

STAR BUY!
LMV Power Shredder
- Shreds up to 16 sheets of paper at a time
- Shreds staples, paperclips, credit cards, and CDs/DVDs
- U~ra-quiet performance; suitable for all shared work areas
- 100% jam-proof - powers through the toughest jobs
- Maximum runtime - 20 minutes, with a 30-minute cool down
- 6-gallon pull-out bin
- 100% safe - shredder shuts off if a hand touches the paper opening

Was $250, NOW only $200.

******************************

Last chance to buy! Sale finishes on Friday!

INVOICE

To: Vanguard Office Supplies

Target Brand Marketing 150 Adams Street
Suite 175 New York
Cornell House Invoice no. 1856
450 Lomax Street Time: 09:25
New York Date: January 31

All orders received before 10 A.M. will be delivered the same day.
Orders received after this time will be delivered the next working day.
Please make all checks payable to Vanguard Office Supplies.
If you have any inquiries about this invoice please call 555-7791 or e-mail [email protected]

264 READING
 Date: January 31
From: Sheryl Chambers
To: Luke Marshall
Subject: Office supplies

Hi Luke,
Did you see this ad in the local paper? It looks like a good deal. I suggest we take advantage of the promotion since
we shop at this store regularly anyway. We could use a new shredder. Ours takes ages and can only handle half the
number of sheets at a time as the model on offer. Could you pop into the store and check it out? If you're happy, then
order one. Ask them to charge it to our office account and deliver it as soon as possible.

While you're there, could you also pick up some other bargains I spotted. They are all in bins at the front of the store.
We need some color printer cartridges (get as many as they have left), four flip-chart pads, a dozen reporters' pads
for meetings, 20 ballpoint pens, and a dozen packs of their cheapest all-purpose copy paper for the printer and
photocopier. There's no harm in stocking up. The sale ends tomorrow, so you'd better go over there this afternoon or
tomorrow morning.
Thanks.
Sheryl
Office Manager

Main Ideas
Skim the advertisement, invoice, and e-mail. Then immediately answer the questions. 00 not look back at
the passages.

1. What is the purpose of Ms. Chambers' e-mail? 2. Who most likely is Mr. Marshall?
(A) To review a recent order (A) A delivery truck driver
(8) To recommend a new store (8) Ms. Chambers' assistant
(C) To promote office supplies (C) A Vanguard Office Supplies employee
(0) To request purchases be made (0) An office supplies salesperson

Details/Inferences
Read the first question. Then scan the passages to find the answer. Only look for the answer to the
question. When you find the information you need, write the answer in the space provided. Then go on
to the next question, Answer all the questions as quickly as you can.

1. In what part of the store are the ballpoint pens located? .

2. How much did the copy paper cost? .

3. What company does Mr. Marshall work for? .

4. For how long can the LMV Power Shredder operate continuously? .

5. On which day of the week was the e-mail written? .

6. What is the non-sale price of a pack of two flip charts?

7. How many sheets of paper did the old shredder shred at one time? .

8. How many color printer cartridges were available in the store when Luke got there? .....

9. What does Sheryl mean when she writes, "There's no harm in stocking up"?

10. What did Luke NOT buy that he was asked to buy? .

11. How did Luke pay for the items?

12. On which date were the items be delivered?

PART 7 READING COMPREHENSION 265

 -',.-r~\rn L~~:-.
I J'" •• "- ~. I r Triple Passages
Read this e-mail, calendar, and menu. Choose the most appropriate answer: (A), (8). (C), or (D). for
each question.

To: Rahul Sharma <[email protected]>

From: Jack Evans <[email protected]>
Date: October 23
Subject: Lunch next week

Hi Rahul,
Sorry, but I can't make our lunch appointment next Monday. Something important has come up.
Let's change to another day, if possible; I'm eager to discuss the upcoming Garmin project with you
and check that you're happy to work with the brief. I can do any day next week except Wednesday,
when I am in meetings all day. 12:30 or 1 P.M. works for me.
I remember you told me some time ago about your strict diet. I'm attaching the menu of the
restaurant I'm planning to book, so please do check that there's something here you can eat. If not,
we'll go someplace else. This is a great restaurant for a quick business lunch; I can recommend the
seafood - it's what I always order.

Thanks, and I am looking forward to seeing you next week.

Jack

Rahul Sharma's calendar

266 READING
 The Pink Geranium
Two or Three Course Prix Fixe
Watermelonandfeta salad
Spicy chicken spring roll
Garlic-roastedasparagus

Beefbourguignon
Lemonchicken piccata
Shrimpand mussel chowder
Butternutsquashrisotto

Darkchocolatemousse
Southernpeachcobbler
Keylime pie

1. Why did Jack write the e-mail? 4. On what day will Jack and Rahul most likely
(A) To cancel an upcoming project meet?
(B) To reschedule a meeting (A) Tuesday
(C) To brief a coworker on a task (B) Wednesday
(0) To recommend a restaurant (C) Thursday
2. What time will Rahul's flight depart from (0) Friday
Milwaukee on Friday? 5. In the e-mail, the word "strict" in paragraph 2,
(A) 7:30 A.M. line 1, is closest in meaning to
(B) 10:05 A.M. (A) harsh
(C) 8:30 P.M. (B) firm
(O) 11:10p.M. (C) extreme
3. What is Jack's favorite dish on the menu? (O) limited
(A) Shrimp and mussel chowder
(B) Lemon chicken piccata
(C) Beef bourguignon
(0) Butternut squash risotto

1. (6) @ @ @ 4. (6) @ @ @
2. (6) @ @ @ 5. (6) @ @ @
3. (6) @ @ @ Score ./5

PART 7 READING COMPREHENSION 267

 STEPS TO SUCCESS
This section presents an effective, step-by-step approach to use when answering questions on
Part 7 of the TOEIC@test.

The steps shown here are designed to help you achieve a higher score when you take the test. By
following these steps, you should be able to maximize your score on this part of the test.

a ~ Skim the passage to get a general idea of the content. Notice any key words and ideas.
Remember, skimming a passage means reading it quickly.

II Read the first question and look at the four answer choices. The first question often
asks about the main ideas. Answer the question if you can. If you are not sure, make
certain what information you need to look for before you look in the text.

II~ Look through the passage to find the area you need. Then slow down and scan to
find the answer. Remember, scanning a passage means reading it carefully in order
to find specific information.

Refer again to the answer choices. Eliminate any answer choices you are sure are
incorrect. Then mark your answer. If necessary, make a guess. Then go to the next
question and repeat steps 2--4.

Skimming Key Skill for Part 7

When reading for main ideas, you need to read the passage simply to get a general overview
of what it is about. This is called skimming. For example, if you look through a magazine to see
what's inside, or look at a menu, this is skimming. Do not read every word - just focus on the key I

words that contain important information. Your goal is to get an overall idea of what the text is
about. Get used to skimming texts in this way, and you will improve your TOEIC score .
.,

Scanning Key Skill for Part 7

When reading for details, you need to read the passage quickly to find the specific information
you need. This is called scanning. For example, if you look through a dictionary to find a word, or
check what time your favorite program is on TV,this is scanning. Do not read every word - just
focus on the information that you are looking for. Your goal is to find specific details. Get used to
scanning texts in this way, and you will improve your TOEIC score.

268 READING
PART 7 STEPS TO SUCCESS
Practice 1
I!mD Quickly skim this note.

From: Installation Manager, Sentinel Systems

-Iti John,
I have to leave now to ':j0 to Beta Corp. Mr. -Itolden ju.st called to say the intru.der
alarm has ':j0ne off and won't stop. -Ite thinks it's a false alarm, and ju.st wants
me to reset the system. So, ""1 sorry bu.t I won't be here for the meetln':j with Tim
C10ldmanthis afternoon. Can you. please e><plainand ':jive my apolo':jies?

NB,Try to make su.re he orders the T)(2.0 system. It's the best intru.der alarm we
have. Tell him we can install it ne><tweek, and we can install a smoke alarm (the old
5mokeC1u.ardl model we still have in stock) at half price if he wants.

Thanks,
Chris

I!mD Read Question 1. Make sure you understand what information is required. Then read the
answer choices. It you know the answer, mark your answer and go to the next question.

Im!D Quickly look through the passage to find the area you need. Then slow down and read
more carefully. Look for key words that can help you.

IfJiJD Look again at the answer choices and eliminate any you can. Then mark your answer. If
necessary, make a guess. Then repeat steps 2-4 for the remaining questions.
1. What is the main purpose of this note? 3. What does Mr. Holden want Chris to do?
(A) To reschedule a meeting with a client (A) Check if the SmokeGuard1 model is in
(8) To apologize for being unable to attend a stock
meeting (8) Install a new smoke alarm
(C) To place an order for an intruder alarm (C) Reset the intruder alarm
(0) To check prices for various kinds of (0) Reduce the price by 50 percent
alarms
4. Who most likely is Tim Goldman?
2. What kind of company is Sentinel Systems? (A) A competitor
(A) A security company (8) A coworker
(8) An investment bank (C) A neighbor
(C) A management training company (0) A client
(0) A computer manufacturer

1. @ @ @ @ 2. @ @ @ @ 3. @ @ @ @ 4. @ @ @ @

PART 7 READING COMPREHENSION 269

 PART 7 STEPS TO SUCCESS Practice 2
EmD Quickly skim this letter.

Dear Ms. Hernandez:

Thank you for your letter dated August 27 asking for information about the International Hotel
Workers Association. Please find enclosed some information about our organization.

The International Hotel Workers Association's goal is to protect the rights of hotel workers all over
the world. Anyone working in the hotel industry, from part-time cleaners to hotel managers, is
able to join. We fight for better pay and working conditions for our members. We also support the
rights of our members in disputes ,,'ith employers. As a member, you will receive a newsletter every
month and be able to attend conferences and other events at no charge. Regular Membership costs
$250 per year. For an extra premium of $75 per month, we also offer a comprehensive Health Care
plan that also includes dental and vision coverage.

Please complete the form at the back of the brochure if you \vish to join. We look forward to
welcoming you into our association.

Best regards,
Mary ftolscell1
Membership Team, IHWA

•• Read Question 1. Make sure you understand what information is required. Then read the
answer choices. If you know the answer, mark your answer and go to the next question.

~ Quickly look through the passage to find the area you need. Then slow down and read
more carefully. Look for key words that can help you.

mm Look again at the answer choices and eliminate any you can. Then mark your answer. If
necessary, make a guess. Then repeat steps 2-4 for the remaining questions.

1. What is the purpose of this letter? 3. Which of the following is NOT included in
(A) To give details about an organization Regular Membership?
(B) To reply to a job applicant (A) A monthly newsletter
(C) To advertise health insurance (B) Admission to conferences
(0) To ask for a donation (C) Support in employment disputes
(0) Health insurance
2. Who does the organization aim to help?
(A) All senior hotel managers 4. Who is Mary Holstein?
(B) Mostly part-time hotel workers (A) A senior employee for a large hotel
(C) Any employees in the hotel industry (B) An administrator for a union
(0) Full-time workers who have a dispute (C) An insurance sales advisor
(0) A medical doctor

1. 0 @ @ @ 2. 0 @ @ @ 3. 0 @ @ @ 4. 0 @ @ @

270 READING
PART 7 STEPS TO SUCCESS
Practice 3
IimD Quickly skim this notice.

Attention Staff!
Next Tuesday is International Volunteer Day. Once again, we will be taking part by using our
skills to help the local community. This year we will be going to The Birches Elementary School
to install a new bathroom and paint two classrooms. We're leaving from the front entrance at
9:00 A.M., so don't be late. Nobody's late on my watch! We'll go in the two new trucks that
have our sign, E.H. Barley & Sons, on the side. Plumbers and electricians will be directed by
Rodney, and those painting will be with me. It should take a full day, but if we finish early, you'll
be free to go home! Remember, this is great publicity for us. A reporter from The Newton Times
will be coming along in the afternoon to report on progress and take some photos, so keep
smiling!

Sergei Petrov
Project Manager
E.H. Barley & Sons

EiiD Read Question 1. Make sure you understand what information is required. Then read the
answer choices. If you know the answer, mark your answer and go to the next question.

&) Quickly look through the passage to find the general area you need. Then slow down and
read more carefully. Look for key words that can help you.

I!DiD Look again at the answer choices and eliminate any you can. Then mark your answer. If
necessary, make a guess. Then repeat steps 2-4 for the remaining questions.
1. Why was this notice written? 3. What does Mr. Petrov mean when he writes,
(A) To tell staff about an event "Nobody's late on my watch!"?
(B) To ask for volunteers (A) He always checks the time carefully.
(C) To report on a local school (B) Punctuality is essential while he is in
(D) To advertise a job opening charge.
2. What are the transportation arrangements? (C) Everyone has arrived on time.
(A) They will use work vehicles. (D) His watch is always accurate.
(B) They should use their own transportation. 4. What kind of organization is E.H. Barley &
(C) Everyone should take public Sons?
transportation. (A) A teaching agency
(D) Taxis will be provided. (B) A building company
(C) A vehicle manufacturer
(D) A media consultancy

1. eEl @ @ @ 2. eEl @ @ @ 3. eEl @ @ @ 4. eEl @ @ @

PART 7 READING COMPREHENSION 271

 PART 7 STEPS TO SUCCESS Practice 4
EmD Quickly skim this document.

NKP DELIVERY SERVICE - PRICES

Please note these prices are effective from Jan. 2

Delivery times Prices starting from Guaranteed on time Additional information

Standard 1-3 days, all national $3 No Maximum weight 10

Delivery locations pounds

Priority Overnight, most $14 Yes Includes $200

Delivery national locations compensation for loss
or damage

Global 3-6 days, most $35 No Maximum weight 30

Express locations worldwide pounds
Global 2-3 days, any $50 Yes Free online
Priority location worldwide confirmation of delivery

Prices based on size, weight, and distance. All packages must be sent in approved NKP packaging, otherwise
surcharge applies. Surcharge for non-standard package sizes, CDs and DVDs. Sunday/holiday delivery fee: $12.
Proof of delivery: $2.S0.lnsurance against loss or damage: from $3.75.
We regret we cannot carry dangerous and/or prohibited items. Please check our website (or details.

I!mD Read Question 1. Make sure you understand what information is required. Then read the
answer choices. If you know Ihe answer, mark your answer and go 10Ihe next queslion.

mm Quickly look through the passage to find the general area you need. Then slow down and
read more carefully. Look for key words that can help you.

IliiiD Look again at the answer choices and eliminate any you can. Then mark your answer. If
necessary, make a guess. Then repeat steps 2-4 for the remaining questions.
1. Where might you find this document? 3. How quickly could a package weighing
(A) In an instruction manual 25 pounds reach another country?
(8) In a leisure magazine (A) Overnight
(C) In a restaurant menu (8) Two days
(D) In a customer brochure (C) Three days
(D) More than three days
2. What is indicated about the Priority Delivery
4. Which of the following could NOT be sent by
service?
Standard Delivery?
(A) Some deliveries are not guaranteed.
(A) Items such as CDs and DVDs
(8) A surcharge is usually required.
(8) Items not wrapped in NKP packaging
(C) It is not available in some areas.
(C) Items costing more than $200
(D) It is an international service.
(D) Items weighing more than ten pounds

1. @ @ @ @ 2. @ @ @ @ 3. @ @ @ @ 4. @ @ @ @

272 READING
 PART 7 STEPS TO SUCCESS
Practice 5
~ Quickly skim this article.

Do you ever worry that the meetings you attend are a waste of time? ---[lJ--- Research published
today by Sa reo International suggests up to two-thirds of all meetings are badly planned, poorly
managed and achieve nothing. Sarco sent questionnaires to 5,000 managers across a wide range
of industries. ---[21--- Of the 80 percent that replied, the average time spent in meetings amounted
to nine hours a week. For companies employing ten managers, that's around 4,500 hours a year. Yet
most respondents complained that meetings started behind schedule, failed to meet their objectives
and lasted too long. ---[3J--- In fact, the most effective length of time for a meeting was found to
be 30 minutes. Better training on how to run meetings properly seems to be the key. "Meetings that
are well prepared, and have an agenda, are more likely to succeed," says lead researcher Asha Sri.
As a result of the research, Sarco is planning to offer a one-week "Management Efficiency" course,
at a cost of $3,000, to companies that want to eliminate this problem. ---[4J---
Eric Knowles, Business Today

ED Read Question 1. Make sure you understand what information is required. Then read the
answer choices. If you know the answer, mark your answer and go to the next question.

mmD Quickly look through the passage to find the general area you need. Then slow down and
read more carefully. Look for key words that can help you.

I!imD Look again at the answer choices and eliminate any you can. Then mark your answer. If
necessary, make a guess. Then repeat steps 2-4 for the remaining questions.

1. Which of the following headings would be 3. Which of the following complaints is NOT
most suitable for this article? reported in the survey?
(A) Managers at Sarco Discuss Complaints (A) Meetings are boring.
(B) Successful Meeting at Sarco International (B) Meetings begin late.
(C) Study Finds Meetings of Little Value (C) Meetings do not achieve their goals.
(D) The Nine Principles of Effective Meetings (D) Meetings last too long.

2. How many managers replied to the survey? 4. In which position marked [1], [2], [3], and [4J
(A) 3,000 does the following sentence best belong?
(B) 4,000 "Well, you are not alone!"
(C) 4,500 (A) [1 J
(D) 5,000 (B) [2]
(C) [3]
(D) [4J

1. (£) @ @ @ 2. (£) @ @ @ 3. (£) @ @ @ 4. (£) @ @ @

PART 7 READING COMPREHENSION 273

 Strategy Review and Tips

Strategy Review Reading Test - Part 7

Remember, in the test. ..

Always skim the passage(s) first. Don't worry about words you don't know. Keep reading. You
should read quickly to get a general idea of the content.

For each question, make sure you know what information you need to find. Then scan the passage
to find the answer you are looking for.

Eliminate any answers that you are sure are wrong.

Remember that for double or triple passages you sometimes need to refer to multiple texts to find
the answer.

Do not spend too long on one passage. Be aware of the time. If you are not sure of an answer,
make a guess and move on.

_ Here is some advice that people taking the TOf/C test have found useful for this part.
Choose the tips you like, and try to use them.

274 READING
Review Test
Directions: Read the texts. You will notice that each text is followed by several questions. For each
question, decide which of the four answer choices: (A), (8), (C), or (D), best answers the question. Then
mark your answer.

Questions 1-3 refer to the following letter.

Mr. Pierre Dubois

71 Lincoln Avenue
Wilmington, Delaware 19346

February 25

Dear Mr. Dubois:

I would like to thank you for taking the time to write to me about your latest dining experience at
Jim's Diner, Delaware. When people write to us, it is usually to make a complaint. Therefore, your
letter expressing satisfaction was a nice change.
I am delighted you found the food "excellent" and that the service was "superb." I will certainly
pass on your comments to the cook and the restaurant staff. Sandra Antonelli was your waitress that
evening. I will recommend Sandra for our "Make a Difference" award. This is a monthly bonus of
$200, given to one member of staff from any of our restaurants who has made a special contribution to
our business.
Thank you once again for your kind comments. We look forward to welcoming you again at Jim's
Diner in the near future. Please present this letter to any member of our staff for a 20% discount in
recognition of your valuable feedback.

Yours sincerely,
Mrs. Chloe Mi"elli
Manager
Jim's Diner, Delaware

1. Why did Mr. Dubois write to Jim's Diner? 3. What does Mr. Dubois receive as a result of his
(A) To complain about the poor service letter?
(8) To ask for a discount (A) A $200 cash prize
(C) To comment on a recent visit (8) A discount on his next visit
(D) To inquire about an award (C) Free entry into a competition
(D) A monthly bonus
2. How does Mrs. Minelli feel about the letter?
(A) Pleasantly surprised
(8) Rather disappointed
(C) A little upset
(D) Very curious

11.0 @ @ @ 2. 0 @ @ @ 3. 0 @ @ @ I
PART 7 READING COMPREHENSION 275
 Questions 4-5 refer to the following e-mail.

o E-mail

From: I [email protected]
To: I [email protected]
Re: I Friday night

Dear Anne,

Sorry but I won't be able to make dinner on Friday night after all. I know I promised when you
asked me last week, but something has come up at work. Basically, my boss has just resigned
(actually, I think he was fired) and they need me to cover his job for a few weeks. There is a meeting
in Los Angeles on Friday that I have to attend. I'm flying out tomorrow morning. I'm really sorry. I
hope the evening is a success.

Let's catch up when I get back.

Rob

4. Why is Rob unable to attend the dinner on 5. The word "fired" in line 3 is closest in
Friday night? meaning to
(A) He is worried about losing his job. (A) engaged
(8) He will be on a business trip. (8) cleared
(C) He has to catch a plane. (C) promoted
(D) He is going on vacation. (D) dismissed

14. @ @ @ @ 5.@@@@1

276 READING
Questions 6-7 refer to the following text message chain.

Nigel Adams July 12, 10:34 A.M.

Hey Vicky. I'm in Granger's now. Is there anything we
need?

Vicky Skelton Ju~ 12, 10:36 A.M.

We could do with some more milk and coffee. Get one
of the big 2 kilo bags.

Nigel Adams July 12, 10:38 A.M.

You mean the red ones?

Vicky Skelton Ju~ 12, 10:39 A.M.

Yes. And get some de-caffeinated, too. Usa wants to try
it. Green bag, I think.

Nigel Adams July 12, 1041 A.M.

Got It. Anything else?

Vicky Skelton Juiy 12, 10:41 A.M.

No .... just hurry up. Jill Baker from Capcom will be here
at 111

Nigel Adams Ju~ 12, 10:42 A.M.

Ah! Forgot about that. Leaving now. Should be there
before she arrives.

Vicky Skelton Ju~ 12, 10:43 A.M.

You'll be lucky.

Nigel Adams July 12, 10:49 A.M.

Just hit bad traffic. If I'm late, give her a brochure and
tell her I'm on my way.

Vicky Skelton July 12, 10:55A.M.

She's here already. I've put her in the conference room.
Will tell her you'll be 10m.

6. At 10:43 A.M., what does Ms. Skelton mean 7. What will Mr. Adams most likely do next?
when she writes, "You'll be lucky"? (A) Pay for some groceries.
(A) Mr. Adams is usually very fortunate. (B) Speak with Ms. Baker.
(B) She expects the trip will go well. (C) Go to the conference room.
(C) She doubts Mr. Adams will be on time. (D) Continue his journey.
(D) Ms. Baker is a valuable client.

16. (6) @ @ @ 7. (6) @ @ @

PART 7 READING COMPREHENSION 277

 Questions 8-10 refer to the following notice.

Leadership Seminar
Dr. Jack Dawkins

Dale & Time: October 10, 10:00 A.M. -12:30 P.M.

Location: The Marlin Cross Building, New Jackson University

Dr. Jack Dmvkins received his Ph.D from Cambridge University. He is currently Professor of
Management at Cambridge International Business School and a Senior Member of St. Matthews
College. Dr. Dawkins teaches on MBA and executive education programs. He has also taught in Japan
and Korea, as well as in France. He has twice received the CIBS Outstanding Teacher of the Year Award.
He is also C.E.O. of Electra International, a highly successful management consultancy company. He
designs and delivers a large number of corporate training programs for top international companies.

Session Content: This seminar covers the following areas:

- The seven principles of effective leadership

• Team and learn working - keeping it positive

- Management skills in the workplace

- A good manager's checklist

For information on 11010to book YOllr place. call Iall Bertram at tlze Department of Management, Extension 4342.

a. What is the purpose of this notice? 10. Which of the following does Dr. Dawkins
(A) To encourage people to enter a NOT do?
competition (A) Run a company
(B) To promote a training program (B) Teach management skills
(C) To recognize a lecturer's achievements (C) Design courses for companies
(D) To announce an event (D) Write books on management

9. Where will Dr. Dawkins' talk take place?

(A) At SI. Matthews College
(B) At Cambridge International Business
School
(C) At New Jackson University
(D) At the Department of Management

la.@ @ @ @ 9. @ @ @ @ 10. @ @ @ @ I

278 READING
Questions 11-14 refer to the following memo.

MEMO
To: All Sales Managers

From: Amanda Steel, Resources Manager

Date: March 11

Re: expenses

I have just finished analyzing the company expense reports for last month. ---[1]--- Currently, it
seems sales representatives are spending far too much on sales trips away from the office. We
are 30% over our budget already. ---(2)--- I would therefore like all sales managers to please tell
their staff to reduce their expenses significantly. From now on, overnight stays in hotels will only be
allowed for destinations over 200 km from the company. There should be no first class train travel,
even for senior managers. ---[3]--- I will also need receipts for all expenses, not just expenses
over 20 Euros as is presently the case. These measures are necessary to help us avoid cutting
expense budgets. However, if savings are not made within the next three months, budgets will
have to be cut. ---[4]---

Thank you for passing this news on to your sales teams.

11. Why was this memo written? 13. Which of the following does Ms. Steel NOT
(A To announce cuts in expense budgets mention?
(8) To ask sales staff to reduce their (A) Travel by air
expenses (8) Trips by rail
(C) To report the company's latest losses (C) Receipts
(D) To encourage fewer sales trips (D) Accommodations

12. What does Ms. Steel intend to do in three 14. In which position marked [1], [2], [3], and (4)
months' time? does the following sentence best belong?
(A) Cut spending by sales staff "I'm afraid there will be no way to avoid it."
(8) Reduce the number of sales staff (A) [1]
(C) Review expense budgets (8) [2]
(D) Announce cuts of up to 30 percent (C) [3]
(D) [4J

11. @ @ @ @ 12. @ @ @ @ 13. @ @ @ @ 14. @ @ @ @

PART 7 READING COMPREHENSION 279

 Questions 15-18 refer to the following article.

TEN TOP TIPS IN BUSINESS (continued)

Tip No.5

[n business. creating a strong relationship with your Step Two is to prepare a plan of how you can help
clients is important. It allows you to understand your clients. Set yourself achievable goals. and
their needs and get the best possible results. review the plan regularly. It is important to assess
your progress. to find out how well you are doing.
Step Olle is to be informed. Take some time to
Always do what you say you are going to do. Keep
learn about your clients' interests and ambitions.
any deadlines you promise your client.
Find out about them and their business. Look at
their annual reports. and browse for information These are the fundamental principles of successful
on their business activities on the internet. Most of relationships in business. Anyone who can
all. talk to your clients about what they do and how maintain relationships effectively will succeed.
you can help them achieve their goals. Can you?

15. What is this article about? 17. Which of the following is NOT mentioned in
(A) International business Step Two?
(B) Managing staff (A) Never break your promises
(C) Business relationships (B) Establish realistic targets
(D) Successful companies (C) Keep within your budget
(D) Measure your progress
16. In the first step. which of the following
principles is most important? 18. The word "fundamental" in paragraph 4,
(A) Find out about the client's company line 1, is closest in meaning to
(B) Discover the client's goals (A) basic
(C) Research the client's needs (B) amazing
(D) Communicate with the client (C) truthful
(D) compulsory

15. @ @ @ @ 16. @ @ @ @ 17. @ @ @ @ 18. @ @ @ @

280 READING
Questions 19-21refer to the following form.

Kilvers Translation Services

Forrest Place
Perth
WA 6001

Customer Satisfaction Form

Thank you for coming to us for your language translation needs. We would like to know how
satisfied you are with the service you received. Please take a few moments to complete this form
by circling your answers. Your help will allow us to improve our performance. All answers are
confidential.

not satisfied at all highly satisfied

Value for Money 2 3 Q} 5

Quality of Work

Time taken 1 @
2 3

3
4

4
en
5

Staff
cD 3 4 5

Overall 2
0 4 5

Would you recommend Kilvers Translation Services to others? Yes ~

Reasons:
As always, I was very pleased with the final translation done by Ivan, bu.t this ti",e
it took over one week "'ore than e)(pected. This cau.sed proble",s with the co"'pany in
MoscowI was sendin'j the contract to. I al",ost lost the order'

Comments/Suggestions:
Perhaps you.shou.ldtrain you.r reception staff to be "'ore polite and friendly when
dealin'j with telephone in4u.iries.I called several ti",es to ask abou.t the delay, bu.t the
",an I spoke to (c;re'jory?) was u.npleasant on every occasion.

19. Which of the following can be inferred from 20. The word "unpleasant'. in paragraph 3, line
this form? 3, is closest in meaning to
(A) The customer has used this company (A) inaccessible
before. (B) disagreeable
(B) The company mostly translates (C) unhelpful
documents into Russian. (0) impractical
(C) The translators are all very experienced.
21. Who most likely is Gregory?
(0) The company sends a feedback form to
(A) The owner
all its customers.
(B A translator
(C) A receptionist
(0) A customer

119.0 @ @ @ 20.0 @ @ @ 21.0 @ @ @ I

PART 7 READING COMPREHENSION 281

 Questions 22-23 refer to the following fax.

FAX Smith, Parson & Shaw

Investment & Wealth Management Specialists

Date: Wednesday May 27

Time: 13:23 EDT
To: Diane Sotton, Office Direct
From: Sofia Barkley
Pages: 3
Subject: Order Ref: 76327
Message: Dear Diane,
Please find following our order for stationery supplies for next month. It's bigger than
normal, as we have our summer training program starting next week. ---[1]--- I hope
you can get all these items to us by Friday, June 5, as courses will start the following
Monday. The Legal-size Office Pads (NV324) are probably the most important, but
please let me know if there are any items you can't supply. You'll notice we need five
different colors of Presentation Binders (FD165) - this is essential, so please don't
send all the same color as you did last year! I noticed the black toner cartridges
(TG436) are a good price at $35, so I ordered ten. ---[2]---
Since the order totals over a thousand dollars, I understand there is a 20% discount.
As usual, we'll pay within 30 days of receiving your invoice. ---[3]---
If you need any further information, or want to arrange for special delivery methods,
just give me a call on Extension 437. ---[4J---
Regards,

Sofia Barkley
Office Manager

22. When does Ms. Barkley want the items to be 23. In which position marked [1]. [2]. [3]. and [4]
delivered? does the following sentence best belong?
(A) As soon as possible "1 hope you have enough."
(B) On Monday, June 8 (A) [1 J
(C) Before the end of the following week (B) [2]
(D) Within 30 days (C) [3]
(D) [4]

122'(£) @ @ @ 23. (£) @ @ @

282 READING
Questions 24-25 refer to the following memo.

MEMO
Aspect Corporation
From: SumikoSato
To: All Employees
Date: Tuesday,March 4
Subject: Your support, please!

Hi, everyone!

As some of you may know, I am taking part in the Boston Marathon next month. This year,/ am
running in support of the American Stroke Association. Pleasebe generous and sponsor me if you can.
Last year I raised $3457 for Cancer Relief,and this year I want to do even better. I started training
two months ago.It's hard! Hopefully, I will finish in less than four hours (my record is three hours and
two minutes). Anyway,don't feel like you haveto give me anything (I know many of you havealready
contributed to the company's official charity. UNICEF). but whatever you do give will go to a
good cause.

Thank you very much,

5umiko

24. What does Ms. Sato mean when she writes, 25. What can be inferred about Ms. Sato?
"I war:Jlto do even better"? (A) She likes running marathons.
(A) She wants to run faster. (B) She has run many marathons.
(B) She wants to raise more money. (C) She has run the Boston Marathon
(C) She wants to work harder. before.
(0) She wants to achieve more. (0) She runs in several marathons every
year.

1 24.(£; @ @ @ 25. (£; @ @ @

PART 7 READING COMPREHENSION 283

 Questions 26-29 refer to the following schedule.

United Health Medical Centers

Summer Intensive
Course Objectives
To help medical staff at UHMC develop their management and leadership competencies.
Participants will explore strategies to organize, motivate, and lead staff effectively.

Location
The course will take place at the Chatfield Institute, a residential management training venue
10 miles outside New York.

Schedule
Sunday 6
A.M.
10:30 Arrival and check-in
11 :45 Course Introduction

P.M.
2:00-3:30 Key Seminar: "Challenge, Opportunity, and Success" Dylan McKenzie
4:00 Team Building (see course folders for more details)
7:00 Welcome Reception, the Belvoir Room

Monday 7
A.M.
9:00-10:30 Key Seminar: "Performance Management in Hospitals" Linda Chang
10:30-12:00 Key Seminar: "Healthcare Strategy and People Development" Maurice Hugo

1:15-5:00 Visit to Meegan Pharmaceuticals, Inc. (bus leaves from main entrance)

Tuesday 8

9:30-12:00 Visit to MicroSystem Wellness Center (meet at side entrance)

1:00 Team project work

7:00 Farewell reception, the Rosen Suite

Wednesday 9

8:30-1 :30 Team Presentations. These will be assessed by Vice President Gail Winderson,
of Human Resources.

2:00 Check-out. Bus leaves at 2:30 P.M.

284 READING
26. Who is this training course for? 28. The word "competencies" in paragraph 1,
(A) University teachers line 1, is closest in meaning to
(B) Healthcare professionals (A) preferences
(C) Local government employees (B) gifts
(D) Military personnel (C) skills

27. What further information can participants find (D) choices

in their course folders? 29. Where will participants stay during the
(A) Details of team-building activities course?
(B) Biographies of the key speakers (A) In New York
(C) Guidance on the team project work (B) At the training center
(D) Departure times for bus journeys (C) In their own homes
(D) With their team members

26.0 @ @ @ 27. 0 @ @ @ 28. 0 @ @ @ 29. 0 @ @ @

PART 7 READING COMPREHENSION 285

 Questions 30-34 refer to the following notice and e-mail.

Sakura Building 1
Notice to All Occupants
July 20
Fire Alarm Test
In order to meet our insurance responsibilities, every year we have to test the fire alarm systems in the building.
We have therefore scheduled Monday, August 17 for a full fire alarm test. Please note that this affects all
occupants of ollices on everv floor of the building.
The fire alarm is a continuously ringing bell. When you hear the fire alarm, you must leave the building
immediately.
General Evacuation Procedures
Stop your work.

Stay calm.
Close, but do not lock, your office door and window.
Use the nearest sare stairs (do not use the elevator) and make your way to the nearest exit.
Go to the Emergency Assembly Area (EAA) in the parking lot.

When everyone is out of the building, please wait until the Fire Officer has announced it is safe to re-enter.
Thank you for your cooperation.
Building Management. Sakura Buildings Group

E-mail
o
From: I [email protected]
To: I [email protected]
Re: I Yesterday's fire alarm test

Dear Sirs,

I really must complain about yesterday's fire alarm test. Although you gave us the date, you did not give
us a time. As we had no idea when the alarm would sound, many workers in my office felt unable to make
calls to clients, hold meetings, etc., because they didn't want to be interrupted. In the end, the alarm
sounded at 5:20 P.M., when some staff had already gone home. What's more, although we evacuated our
office, 1 noticed people from several other companies continued working as usual.

Can you please make sure that the next fire alarm is during normal office hours, and that everyone follows
the correct procedures? It would also be good to know what time you intend to sound the alarm.

Sincerely,

KenWaliiam

CEO" Presoneat Assurance Co., Ltd

286 READtNG
30. Who is Ken Walliam? 33. When did Mr. Walliam send his e-mail?
(A) A manager in the Sakura Buildings Group (A) June 17
(B) An employee in the Building Management (B) July 20
office (C) August 18
(C) The head of a company with offices in the (0) October 4
building
34. In the notice, the word "scheduled" in
(0) The Fire Officer who carried out the test
paragraph 1, line 2, is closest in meaning to
31. What problem with the fire alarm test does (A) planned
Mr. Walliam NOT mention? (B) designed
(A) The fire alarm was ignored by some (C) imagined
people. (0) expected
(B) The test took place too late in the day.
(C) Not everyone could hear the fire alarm.
(0) They had no idea when the test would
take place.

32. According to the notice, what should office

workers do when the alarm goes off?
(A) Check that their coworkers are safe
(B) Leave as quickly as possible
(C) Lock all doors and windows
(0) Wait for instructions from the Fire Officer

30.0 @ @ @
31.0 @ @ @
32.0 @ @ @
33.0 @ @ @
34.0 @ @ @

PART 7 READING COMPREHENSION 287

 Questions 35-39 refer to the following advertisement and e-mail.

Maintenance Supervisor
Location: Atlanta Airport, Atlanta, USA

Pay: $50,000 - $55,000 per year

Employee Type: Full-time

Job Type: Management

Experience: 3 to 5 years

Deadline: September 30
Contact: Vivien McAllister [email protected]

Description
US Union Airlines is currently looking for a Maintenance Supervisor at our Atlanta facility. You will be
responsible for the supervision and management of the day-to-day operations within the Maintenance
Department.
Requirements
3-5 years experience in aircraft maintenance

High School Diploma or equivalent

Current FAA Certificate, held for at least 5 years

General business knowledge

The successful applicant will also have basic computer skills, including knowledge of common
computer software programs. You should be knowledgeable in all aspects of the Maintenance Manual
requirements. You should also have excellent leadership and communication qualities, with strong time
management. Applicants with at least one year's supervisory experience will be preferred.

o E-mail

From: I Ryan Lyton<[email protected]>

To: I [email protected]
Re: I Maintenance Supervisor
[Attachment - R.Lyton n3sume.doc)

Dear Ms, McAllister:

I would like to apply for the position of Maintenance Supervisor at US Union Airlines. Please find
attached my resume for your attention. As you will see, I achieved my FAA Certificate in 2001, and
have eight years' experience in aircraft maintenance. Although I have never been a manager, I strongly
believe I have the right skills to fulfill the job well. I am used to working with computers and am familiar
with all the latest software.

If you want to get in touch, the best way to reach me is on my cell phone - '-749-023-9083, or you can
e-mail me at this address.

I look forward to hearing from you.

Best regards,

Ryan Lylon

288 READING
35. According to the advertisement, what should 38. How does Mr. Lyton prefer to be contacted?
people interested in the position do? (A) Bye-mail
(A) Call Ms. McAllister (B) By phone
(B) Apply before the end of September (C) By letter
(C) Send a resume and photograph (0) Byfax
(0) Complete the application form
39. In the job advertisement, the word
36. What is the successful applicant required "common" in the final paragraph, line 1,
to do? is closest in meaning to
(A) Supervise staff (A) frequent
(B) Run training sessions (B) popular
(C) Travel frequently (C) famous
(0) Work flexible hours (0) advanced
37. Why might Mr. Lyton's application not be
successful?
(A) His computer skills are poor.
(B) He has insufficient experience.
(C) He has only just qualified.
(0) He has no previous management
experience.

35.0 @ @ @
36.0 @ @ @
37.0 @ @ @
38.0 @ @ @
39.0 @ @ @

PART 7 READING COMPREHENSION 289

 Questions 40-44 refer to the following notice, e-mail and text message.

Mel Eversfield in association with

Rialto Recordings
presents
for one night only

the giants of the rock music world

THE SHAKING WILLOWS

playing all their classic hits
Musical guests include the Grammy award winner for solo artiste

Carmen Carrero

Saturday September 5
Weslern Slale Hall, Atlanla
8:00 P.M.

Tickets available from: www.rialtorecordillgs.com

Date: Tuesday August 26

To: All sales staff < sales@copydatacom>
From: Emily Lane <[email protected]>
Subject: Concert tickets

Dear all,
I have two lickels that I cannot use for the Shaking Willows concert on September 5. I bought the
tickets earlier this year as a fifth wedding anniversary present for my husband, but I just found out
that my knee operalion has been scheduled for lhe day before lhe concert! They say I will be in
the hospital for 48 hours. Anyway, the tickets cost me $60 each, but I am willing to sell them at a
discount. All offers considered.
Sincereiy,
Emily
Sales Administrator

290 READING
 Rebecca Wong 1147
Hey Emily. Re your e-mail - if those tickets are still
available, I'll give you half the price you paid for them.
How's that? BTW, sorry about your knee!

40. What type of music will be heard at the 43. How much in total does Rebecca offer for the
concert? tickets?
(A) Rock (A) $30
(B) Classical (B) $50
(C) Operatic (C) $60
(0) Country and western (0) $120
41. What is NOT indicated about Emily? 44. What will most likely happen on Sunday
(A) She works in the same department as September 6?
Rebecca. (A) The Shaking Willows will perform again.
(B) Her knee operation has been (B) Rebecca will go to the Western State
rescheduled. Hall.
(C) She got married five years ago. (C) Both women will meet Mel Eversfield.
(0) She made a purchase from Rialto (0) Ms. Lane will be discharged from the
Recordings. hospital.
42. On what day of the week will Emily's
operation take place?
(A) Wednesday
(B) Thursday
(C) Friday
(0) Saturday

40.(6) @ @ @
41.(6) @ @ @
42.(6) @ @ @
43.(6) @ @ @
44.(6) @ @ @

PART 7 READING COMPREHENSION 291

 Questions 45-49 refer to the following Web page, memo, and e-mail.

TEAM-BUILDING DAYS
Energize your staff!
Improve workplace dynamics!
Challenge your people!

HAVE FUN!
The average office is a very stressful environment - and where there's
stress, there's conflict. Colleagues fallout, productivity drops, breakdowns in
communication affect performance, office politics get out of control ...

If this describes your office, then we have the answer. If you want people to
perform better at work, they need to work well together, and feel better about
themselves and their job. Here at Buzz Events we can help. We know that
removing people from their everyday environment, giving them challenging
tasks, and encouraging them to collaborate in non-threatening, friendly
surroundings, can result in better relationships between individuals and
heightened productivity and effectiveness. So, while your staff de-stress
and have fun, you see results!

Try one of our popular team-building activities:

Dragon boat racing

Dragon boats are like big canoes. Your employees have to work together to
win. One of our staff keeps time to make sure the team is in order by banging
on a big drum! The winning team is the one that is able to operate in unison.

Raft building and racing

Teams construct their own raft - and hopefully make it to the other side of our
lake in the ensuing race. It's either that or sink and swim! This activity is huge
fun. It builds confidence and encourages creativity and teamwork.

Scavenger hunt
Teams have a list of items that they must search for and locate by solving
clues. Teams have to think creatively and outside of the box and really work
their gray matter in this game. The only way to succeed is to think and work as
a team.

Pontoon challenge
The challenge in this activity is to use the materials we supply to build a
structure that is big enough, strong enough, and buoyant enough, to allow
every member of the team to cross to the middle of the lake.

292 READING
 MEMO
From: Office Manager
To: All staff
Subject: Team-building day
Dear all,

The management team has decided to introduce something new this year.Instead of our usual party in August
we thought it would be fun for you to spend a day with your coworkers outdoors and get to know them better
by working together on some fun tasks.So,on Wednesday,July 19 we'll be going on a team-building exercise.
There are various options (see the link below).We will all do the same activity as a group, but you can choose
the activity. Readthe information, and let me know your preference by Friday, June 8.The activity with the most
number of votes wins!

Sincerely.
Stephanie Chase
Office Manager

From: Ryan Morton <[email protected]>

To: Stephanie Chase <[email protected]>
Subject: Team-building event

Dear Ms. Chase,

This is a courtesy e-mail to confirm that we are looking forward to seeing your group, consisting of
twenty-six people, next Wednesday. We will be preparing the boats this week. You will have two teams of
thirteen, plus two or three of our own staff will join you, including our expert drummer and timekeeper. If
numbers change, I would appreciate it if you would notify me as soon as possible. Please arrive at least
45 minutes before the scheduled start time of the activity.
Thank you.
Ryan Morton
Client Relationship Co-ordinator

45. What is the main purpose of Ms. Chase's 48. In which month did Ryan Morton write his
e-mail? e-mail?
(A) To publicize the results of a recent survey (A) June
(B) To announce a change of date for a party (B) July
(C) To attach an important company (C) August
document (0) September
(0) To ask staff for their input on a matter
49. Which team-building activity will
46. Which benefit of team-building is NOT Technospheric staff take part in?
mentioned in the Web page? (A) Dragon boat racing
(A) Employee stress levels will be reduced. (B) Raft building and racing
(B) Productivity in the workplace will go up. (C) Scavenger hunt
(C) Interpersonal relationships will improve. (D) Pontoon challenge
(D) Staff will demonstrate more loyalty.
45.0 @ @ @
47. On the Web page, the phrase "fall out" in
46.0 @ @ @
paragraph 1, line 2, is closest in meaning to
(A) Have disagreements 47.0 @ @ @
(B) Become sick 48.0 @ @ @
(C) Change places 49.0 @ @ @
(0) Leave work early
PART 7 READING COMPREHENSION 293
 Questions 50-54 refer to the following notice, Web page, and e-mail.

CALL FOR PAPERS

The annual Philosophical Society conference will be held this October at Harvard
University. The topic of the conference will be German Thinkers of the 19th Century.
Leading experts in this field have been invited to speak and we are pleased to announce
that Professor Hans Hoffman has agreed to give the keynote speech on Hegel and
Idealism.

The co-chairs at this conference will be Professor Jeremy Roberts and Dr. Shelley Jung.

You are invited to submit papers on topics that you feel would be of interest to participants.
Current post-graduate students and post-doctoral researchers are particularly encouraged
to consider submitting details of their research. Papers should have a reading time of
approximately 40 minutes. Papers themselves should not include the author's name or
affiliation, as the review process will be blind; this information should be submitted in a
separate document. Please visit the Registration and Submissions page for details.

Submissions are due by July 31.

Georgeville University Department of History

Marlon Phillips, Professor of History of Thought

Professor Phillips specializes in European philosophy including Manifesto for Revolution. which considers
and political thinkers. He came to Georgeville the philosophy and ideas of the 19th-century German
University in 2009 after having taught for twenty years thinker Karl Marx. and Authority and Totalitarianism.
at Cambridge University in England. He gained his which considers the ideas of the 20th-century Gem,an
B.A. from Columbia University in 1980. and his Ph.D philosopher Hannah Arendt. He is currently working
from Harvard University in 1985. He has published on a book about classical German philosophy.
articles on a wide range of topics. including socialism. Professor Phillips teaches the undergraduate
rationalism. idealism, and authoritarianism. His first courses German Philosophy. Russian Philosophy. and
book. Leibniz and Rationalism. is regarded as the world The History of Ideas. He is currently supervising a
authority on the 17th-century German philosopher number of Ph.D. students in these fields.
and mathematician Leibniz. His second book. The
First Russian Marxist. about the] 9th-century Russian Professor Phillips will be on sabbatical leave from
thinker and revolutionary. Plekhanov. won the Royal September to December of this year. when he will be
Society "Book of the Year" award in 2005. In recent conducting research at the University of New South
years he has written other award-winning books, Wales in Sydney.Australia.

294 READING
 To: Professor Marlon Phillips <[email protected]>
From: Gregory Cecil <[email protected]>
Date: March 25
Subject: Philosophical Society conference, October 25-27

Dear Professor Phillips,

On behalf of the Philosophy Department of the University of Harvard, I am writing to invite you to speak at
the annual Philosophical Society Conference, to be held at Harvard from October 25-27. The title of the
conference is German Thinkers of the 19th Century. You are one of the leading experts in this field, hence
our invitation. As you know, the conference attracts not only academies, but also undergraduate and post-
graduate students, as well as members of the general public with an interest in philosophy. The conference.
organizing committee feels that your book on this period will be of interest to the audience, and we would like
you to talk about the subject for about forty minutes. If you are happy to accept our invitation we can decide
on a specific time and date for your talk, and can discuss the content in more detail.

I do hope you will accept this invitation, and I look forward to hearing from you.
Sincerely,
Gregory Cecil
Administrator, Department of Philosophy

50. What is true about Professor Phillips? 53. Which book does Gregory Cecil most likely
(A) He has met Gregory Cecil before. want Professor Phillips to talk about at the
(B) He is an Australian citizen. conference?
(C) He speaks German fiuently. (A) Leibniz and Rationalism
(0) He previously lived in Britain. (B) The First Russian Marxist
(C) Manifesto for Revolution
51. What can NOT be inferred about the October
(0) Authority and Totalitarianism
conference?
(A) Members of the general public may 54. Why will Professor Phillips probably turn
attend. down the invitation?
(B) Post-graduate students may talk about (A) He will be out of the country.
their research. (B) The subject is not his specialty.
(C) The registration date for attendees is (C) He will be working on a book.
July 31. (0) He has teaching commitments.
(0) The conference takes place every year.

52. What is indicated about review process?

(A) Reviewers will not know who wrote the 50.(£) @ @ @
papers. 51.(£) @ @ @
(B) Reviewers must not show the papers to
52.(£) @ @ @
anyone.
(C) Reviewers will not publish their opinions.
53.(£) @ @ @
(0) Reviewers will not be experts on the 54.(£) @ @ @
subject. Score ............./54

[---

,....----_. __
ExTRA PRACTICE ONLINE I
._----------------'
Go to www.pass-the-toeic-test.com for advice on how to improve your reading comprehension
.1
skills.
~

PART7 READING COMPREHENSION 295

 Reading Test
This Reading Test covers Parts 5, 6, and 7 of the TOEIC" test. Allow 75 minutes to complete this test.
Mark all your answers on the separate Reading Test Answer Sheet provided on page 325.

Part 5
Directions
Read each sentence. You will notice that there is a word or phrase missing. Study the four answer
choices and select the one answer: (A), (8), (C), or (0), that best completes the sentence. Then mark
your answer on the Answer Sheet.

101. There was no elevator in the office building, 104. Mr. Saito has been away on a business trip
which was very for visitors to the ......
Monday.
higher floors. (A) on
(A) inconclusive (8) since
(8) inefficient (C) during
(C) incomplete (0) by
(0) inconvenient
105. Following the oil leakage, the company had
102. We do not have money in the cash to pay a of $12,000 for polluting the
register. environment.
(A) most (A) fare
(8) much (8) tariff
(C) many (C) fine
(0) almost (0) tax

103. Nobody answered the door when I rang the 106. Gary enjoyed so much at the party
bell, so they have left already. that he did not get home until very late.
(A) must (A) he
(8) can (8) him
(C) did (C) his
(0) would (0) himseif

296 READING
107. Please can you all. .....attention during 111. I.... . to work this month because I need
the safety demonstration? the exercise.
(A) give (A) walk
(8) get (8) am walking
(C) pay (C) had walked
(0) hold (0) was walking

108. All of our used cars are sold with a six month 112. I do not think there is chance that
.........................
on parts and labor. interest rates will rise this month.
(A) contract (A) no
(8) assurance (8) some
(C) guarantee (C) any
(0) promise (0) none

109. When the workers arrived the 113. The report made several comments
factory gates, they found the company had about the bonuses given to senior staff.
gone out of business overnight. (A) critic
(A) to (8) critical
(8) on (C) critically
(C)at (0) criticism
(0) by
114. The chairman promised to the
110. I am sorry, but smoking in this area is possibility of raising salaries for workers in
.....................
.....forbidden. the cafeteria .
(A) strictly (A) show up
(8) steadily (8) look into
(C) severely (C) keep on
(0) sternly (0) come across

lij.,.JlII••• :I#I@I::g"#41C1:+

READING TEST 297

 115. We should be on time for the movie ..... 119 we sat at the back, we could hear
the traffic is worse than normal. the presenter very clearly.
(A) if (A) However
(B) so (B) Despite
(C) because (C) Although
(D) unless (D) Even

116. Celine first has to take a management training 120. One thing we always.. .. on here at
course ._ by her company if she wants Clarkson Engineering is punctuality.
to qualify for promotion. (A) demand
(A) provided (B) insist
(B) proclaimed (C) order
(C) proceeded (D) require
(D) produced
121. Expanding our business interests into Asia
117. Is Miguel coming with us to seems to be a very decision, given
Colorado on Friday? the recent growth in the region.
(A) positively (A) reasonable
(B) definitely (B) reason
(C) undeniably (C) reasonably
(D) certainly (D) reasoning

118. Because of the failure of the marketing 122. There is nothing... .. to a company than
campaign, Frederick decided he had no loyal, hard-working staff .
.............................
but to resign from the company. (A) as important
(A) alternative (B) so important
(B) substitute (C) important
(C) decision (D) more important
(D) opportunity

298 READING
123. The coffee shop my brother works for 127. Both of these candidates are very strong, so
..........................
him to bring home three bags of deciding them will be difficult.
coffee a week free of charge. (A) among
(A) lets (B) between
(B) allows (C) inside
(C) agrees (0) within
(0) consents
128. What is our to overcome this
124. The coach leaves twenty minutes downturn in profits and beat the recession?
from Platform C. (A) strategy
(A) during (B) strategic
(B) until (C) strategically
(C) in (0) strategical
(0) before
129. Can you ..........
me another cup of coffee,
125. The winner of the first prize in the design please?
competition .. . finally been (A) take
announced. (B) allow
(A) was (C) bring
(B) did (0) carry
(C) has
130. Everyone at the welcome party was
(0) is
dressed and the atmosphere was relaxed.
126. If there is anything else I can do to be of (A) actually
assistance, please do noL to ask. (B) casually
(A) hesitate (C) careiessly
(B) hesitated (0) needlessly
(C) hesitant
(0) hesitation

••I:I:I@I*'.:mct:
lij.l.i~.,

READING TEST 299

 Part 6
Directions: Read each text. You will notice that there are four blanks. These are places where a word,
phrase, or sentence is missing. For each blank, study the four answer choices and select the one
answer: (A), (B), (C), or (D), that best completes the text. Then mark your answer on the Answer Sheet.

Questions 131-134 refer to the following memo.

MEMO
To: All Sales Dept. staff
From: Computer Dept.
Date: Nov. 23
Re: Network maintenance

An important update to the company's computer network is ~..~.~ for the afternoon of Friday,
November 28. Work will commence at 2:00 P.M. We expect it to continue until some point after
midnight.

For 1.~? this period, it will not be possible to access the Sales and BOOkings system. E-mail
will also be unavailable, along with the company website. All public workstations will be out
of ~.~~ Access to e-mail and electronic data via cell phones or tablet PCs will also be
unavailable .

..~..~.~ For example, you may wish to transfer files to a notebook, to use during the afternoon.
If you need help, do not hesitate to ask.
We apologize for any inconvenience.

Computer Department

131. (A) declared 134. (A) Please make suitable arrangements in

(B) scheduled advance.
(C) aimed (B) We all need to try harder to make
(D) maintained progress.
(C) Teams should work closely together.
132. (A) most
(D) Work in the afternoon can be more
(B) mostly
productive.
(C) most of
(D) the most

133. (A) action

(B) debt
(C) print
(D) office

300 READING
Questions 135-138 refer to the following e-mail.

To: desgood [email protected]

From: [email protected]
Subject: Your account application

Dear Dr. Gooding:

135 This is being processed and ..1....:3..l:; dealt with as quickly as possible.
You !..
~!. receive a letter from us within the next week to update you on the status of
your application. If you do not hear from us, piease contact the Customer Care Team bye-mailing
custom [email protected].

Please also feel free to call our Vancouver office at 555-287-5734 to discuss any queries you may
have regarding investments.

We hope to ~3..~. you to MaxiTrade.Com shortly.

Jason Chen
Trading Client Supervisor

135. (A) I hope this is satisfactory. 137. (A) could

(8) Thank you for your application. (8) must
(C) I hope this finds you well. (C) should
(D) It was good to meet you earlier. (D) have to

136. (A) was being 138. (A) welcome

(8) will be (8) greet
(C) has been (C) receive
(D) had been (D) meet

lij.I.I~'I"I:I#I~I=tt'iMCi:

READING TEST 301

 Questions 139-142 refer to the following article.

The Role of Business Consultants

Sometimes in business things can start to go wrong. Perhaps you come across !.;3.~ that
you feel you can't overcome, or questions you can't answer. Occasionally, the problem may be
with the people you work with, or the working practices you have adopted 1..~.Q the
cause, when business gets tough, you must look for help .

..........
!.~.! The role of a business consultant is to analyze problems facing a company and
to instigate measures to turn that business around. Business consultants use their years of
experience to work with numerous companies of all sizes, big and small, to overcome the
challenges they face. A business consultant can proactively help ~..~.?..........failure and
bankruptcy, grow the business, and give much-needed strategic direction.

139. (A) characteristics 141. (A) Some problems cannot be solved quickly.
(B) obstacles (B) That's where business consultants can help.
(C) surroundings (C) Asking for assistance can be difficult.
(0) intricacies (0) Working together is the way forward.

140. (A) Whoever 142. (A) avert

(B) However (B) averted
(C) Wherever (C) averting
(0) Whatever (0) averts

302 READING
Questions 143-146 refer to the following information.

ONLINETAX RETURN
Over 350,000 businesses have now signed up for the government's new Online Tax Return
system. .....~43

Soon, all registered businesses with an annual taxable turnover above $135,000 must keep digital
records of all their ~.~.~ Specialized software is also needed to submit your returns.

Act now to make sure your returns '.'.?

J.. through the new system. You must check with
your supplier to make sure your current software is compatible. Register online to join one of
the webinars ...1
..'.'~ the requirements. You can also watch videos to find out how other
businesses have made the transition.

143. (Al Are you one of them? 145. (A) submit

(6) We must verify our application. (6) are submitted
(C) More signatures are required. (C) submitting
(D) Thank you for joining. (D) would submit

144. (A) transacting 146. (A) inspecting

(6) transacted (6) requesting
(C) transactions (C) checking
(D) transactional (D) covering

READING TEST 303

 Part 7
Directions: Read the texts. You will notice that each text is followed by several questions. For each
question, decide which of the four answer choices: (A), (B), (C), or (D), best answers the question. Then
mark your answer on the Answer Sheet.
I

Questions 147-149 refer to the following itinerary.

I

TravelRight GlobalSightseeing UK Summer Tour

DAY 1 London - Cambridge - York

Travel by coach north to the beautiful university city of Cambridge. Enjoy a two-hour
guided walking
, tour, including entry to the wonderful King's College. Then continue
to historic York to visit wonderful York Minster, England's largest medieval cathedral.

DAY 2 York - Edinburgh

We leave early, passing the romantic ruins of Jedburgh Abbey as we cross into Scotland. At the
capital, our coach takes us on a tour of this beautiful city, ending at the famous Edinburgh Castle.

DAY 3 Edinburgh - Liverpool

We journey across the border back into England, through the stunning Lake District National
Park, to visit the grave of the poet William Wordsworth. In the afternoon, enjoy a short boat
cruise on Lake Windermere before continuing to lively Liverpool, home of the Beatles!

DAY 4 Liverpool- Stratford - London

The coach takes us to William Shakespeare's birthplace, Stratford-upon-Avon to visit the house in
I
which he was born. There will be a pleasant walking tour around this attractive market town, before
returning to London through the picturesque Cotswolds, designated an Area of Outstanding
Natural Beauty.

£550.00 per person, inclusive of accommodation, transportation, meals, and admission fees

147. What is the main purpose of this itinerary? 149. Which of these statements explains why the
(A) To notify tour operators Cotswolds is well known?
(B) To publicize a short tour (A) It has many ancient castles.
(C) To promote tourist attractions (B) It is the birthplace of a famous poet.
1
(D) To support historic sites (C) It is a very beautiful region.
(D) It is home to a large cathedral.
148. Which of these destinations does NOT
include a ,tour as part of the itinerary?
(A) Cambridge
(B) Stratford-upon-Avon
,
(C) Edinburgh
(D) York I

304 READING
Questions 150-151 refer to the following text message chain.

Colin Jacobs June 21. 852 A.M

Hi Beth. Did you order any business cards yet?

Beth Howell June 21,857 A.M.

Not yet. No time!

Colin Jacobs June 21. 9:01 AM.

I'm in Office Warehouse now. They have a machine
here that does them - 200 for $49. What do you think?

Beth Howell June 21,9:03 A M

What's the quality of the card?

Colin Jacobs June 21,905 A.M.

Good. And color too. If you send me the company logo

they can design the card on the machine here. Same
as we have now, right?

Beth Howell June 21.9:07 A.M.

Works for me.

150. What does Mr. Jacobs want to do? 151. At 9:07 A.M., what does Ms. Howell most likely
(A) Send an e-mail mean when she writes, "Works for me"?
(B) Correct an order (A) She agrees with Mr. Jacobs' suggestion.
(C) Repair a machine (B) She has no trouble operating the
(0) Make a purchase equipment.
(C) She no longer needs any business cards.
(0) She is happy that the machine is working.

lijl'[email protected]:lj@IAA.:t4C1:+

READING TEST 305

 Questions 152-154 refer to the following e-mail.

o E-mail

To: I paulinebesson@the1 net.com

From: I [email protected]
Subject: I Order Confirmation

[Attachment - Delhi Fair - Order Confirmation.docJ

Dear Customer,

Please find attached the order confirmation for your participation at this year's Delhi
International Exhibition Fair in October. --- [1J---

An invoice will be issued shortly. Please keep this order confirmation for future reference. You
may contact your account manager within the exhibitor services team immediately if you wish
to make any changes. ---[2J---

You can also view and edit your registration data online at www.delhi-fair.com. ---[3J---
If you have not yet been assigned the necessary access rights, your account manager will be
happy to arrange this for you. This is also important when it comes to making or changing
the entries listed for your company in the Who's Who directory and in the Exhibition
Catalog. ---[4J---

Best regards,

Your Delhi International Exhibition Team

152. In which position marked [1], [2], [3], and [4] 154. The word "assigned" in paragraph 3, line 2,
does the following sentence best belong? is closest in meaning to
"Contact details can be found on the order (A) dealt
confirmation. " (B) offered
(A) [1 J (C) sold
(B) [2] (D) allocated
(C) [3]
(D) [4]

153. How can Ms. Besson make changes to her

company's registration details?
(A) By calling the exhibitor services team
(B) By writing to the Exhibition Management
(C) By going to the Web site
(D) By completing the access rights

306 READING
 Questions 155-157 refer to the following letter.

United Allied Banking Group

1920 G Street, NW
Washington, DC 93409

June 3
Dear Mr. Hanrahan:

It has come to our attention that your United One account [Ace. No: 409853465-9384} has exceeded
its credit limit. An automatic overdraft charge of $35 has therefore been applied. In order to rectify
this situation, and to avoid hlrther charges, it is important that you take action to bring your balance
down immediately. Please remit the amount outstanding of $650 within the next five working days.

In the event that you are unable to comply with this request, please visit your local branch, where a
client services manager will be happy to assist you further.

Yours very truly,

Doo.':jlas Marshall
Account Supervisor

155. What does this letter mainly discuss? 157. What does the letter say Mr. Hanrahan should
(A) A rise in bank charges do to resolve the situation?
(8) An offer to increase credit (A) Make a payment
(C) An overdraft excess (8) Call his client services manager
(0) A correction to a credit limit (C) Try to avoid further charges
(0) Ask for assistance
156. Who most likely is Mr. Hanrahan?

t (A) A bank employee

(8) A bank customer
(C) A credit advisor
(0) An accounts clerk

ICJ.'.J@lf.'I:I#I@ia.:t;'CJ.

READING TEST 307

 Questions 158-161 refer to the following memo.

MEMO
To: Suzanna Hinckley
From: Francis Lansley
Re: Next Monday

, I have a doctor's appointment next Monday morning, which unfortunately I can't reschedule, so I
won't be able to conduct your annual performance review at 10:30. However, it is important that we
do this soon, so please check your diary for an alternative date for early next month. I can do the
4th, 8th, or 12th, around the same time if possible, but no later than midday. Let me know asap.

By way of preparation, please complete the attached self-evaluation form, paying particular attention
to your successes over the last year. We need to look at challenges you have faced and how you
overcame them. You might also want to make a list of goals you'd like to achieve over the next year,
and how you think you can best work towards them. Don't forget to note down any1hing you want to
ask about, too. I want this review to be productive so we have to use the time well.

Francis

158. Why was this memo written? 160. The word "productive" in paragraph 2, line 5,
(A) To reschedule a doctor's appointment is closest in meaning to
(B) To give feedback to an employee (A) powerful
(C) To postpone a meeting (B) constructive
(D) To recognize important achievements (C) influential
(D) skillful
159. Which of these is Suzanna NOT asked to
prepare a list of? 161. Which of these statements is probably true?
(A) Goals (A) Suzanna is not looking forward to the
(B) Achievements review.

t
(C) Questions (B) Suzanna works in a large company.
(D) Complaints (C) Francis is Suzanna's manager.
(D) Francis suffers from poor health.

308 READING
 Questions 162-165 refer to the following advertisement.

One call is all it takes to get your perfect kitchen. A Creative Kitchen Solutions design
consultant will visit your home, discuss your requirements, and measure the dimensions.
There is no obligation whatsoever. No hard-selling. No gimmicks.
Just great customer service!

We promise to design a perfect layout for you. We will use colors and materials creatively to make a
unique design that fits your lifestyle. Then we'll build the kitchen of your dreams, and install it to the
highest standards. We're confident you'll be impressed by the quality.

Established in 2003, Creative Kitchen Solutions is a family-run business.We take pride in our reputation
as the top designer and installer of spectacular new kitchens at homes throughout the Manchester area.
This is why all our kitchens are guaranteed for fifteen years.

For more informotion, call 0/2/ 5546 9098 and book a free design visit today!
Order this month and pay nothing for one year.

162. According to the advertisement, what service 164. What is indicated about Creative Kitchen
is NOT provided free to customers? Solutions?
(A) A home visit (A) It is an international company.
(8) Kitchen design (8) It's the biggest kitchen retailer in
(C) Professional advice the UK.
(0) Installation (C) It started business less than a

,
year ago.
163. Who would be most interested in this
(0) It offers a complete service.
advertisement?
(A) Private individuals 165. What special offer is available at the moment?
(8) Restaurant owners (A) 12 months free credit
(C) Kitchen designers (8) 15 percent off the extended warranty
(0) Small businesses (C) Premium colors at no extra cost
(0) Free entry in a contest

[email protected]"I:I#I~lij':tMCJ.

READING TEST 309

 Questions 166-167 refer to the following notice.

Kyl~ValleyMedical Center Notice Board

ON-SITE TRAINING

We are pleased to announce that from August we will be starting to train students from nearby
Kyle Medical College to become doctors. This has been a long-standing aim of the practice for
many years, but limited space at our previous premises meant this was not possible. Now we have
moved into our Wigston Road site we are in a position to take this forward.

As a consequence, Dr. Sahil Gupta and Dr. Ted Wilson will be required to video some of their
consultations for education purposes. Naturally, we will obtain your consent in advance. This is
entirely voluntary and you are free to opt not to participate if you prefer.

166. For whom is this notice most likely intended? 167. Why is it possible to start training students at
(A) Doctors Kyle Valley Medical Center?
(8) Patients (A) There is sufficient room.
(C) Medical students (8) There are new video facilities.
(D) Staff (C) There are more doctors.
(D) There are enough medical students.

310 READING
Questions 168-170 refer to the following memo.

MEMO
To: All Staff
From: Alison.Mayer < [email protected]>
Re: Purchasing Policy for Goods and Services

Please remember that a Purchase Order must be completed on the day of placing an order.
Currently, the policy is not being followed consistently.

The blue copy is to be sent to the Finance Department on the same day. The white copy must
be sent to the supplier, and the pink copy must be kept in the purchase book as your record for
checking delivery, invoice charges, etc.

Supervisors can order goods and services for operational purposes up to a value of $300 on a
day-to-day basis to meet business needs. Requests to purchase goods and services over $300,
however, need to be authorized by your Line Manager, before an order is placed. The Accountant
should be consulted before placing an order for any item over $1000. This is to ensure that
sufficient cash flow funds are available to meet the proposed expenditure.

DWH Corp. is a member of the OneStop Network purchasing consortium, which allows us to buy
goods and services at a discounted rate. Please refer to the list of recommended suppliers to
check prices before placing an order elsewhere. In most cases, ordering through the OneStop
Network should save us money.

It is important that the Finance Department is kept fully aware of all committed expenditure for
accurate Profit and Loss accounts to be produced and for the maintenance of positive cash flow
reserves.

If you have any queries with regards to the purchasing policy please give me a call.

Many thanks
Alison Mayer
Accountant

168. What is the main purpose of this memo? 170. The word "consortium" in paragraph 4, line 1,
(A) To ask staff to reduce expenditure is closest in meaning to
(B) To check cash flow reserves (A) facility
(C) To standardize purchasing procedures (B) range
(D) To recommend certain suppliers (C) band
(D) group
169. When should the white copy of a Purchase
Order for an item costing $350 be sent to the
supplier?
(A) After placing an order
(B) After checking with the Line Manager
(C) Before consulting the Accountant
(D) Before ordering through the OneStop
Network ICJ.,.i~""I:I:I~I:Ei.:t;lC1.

READING TEST 311

 Questions 171-172 refer to the following article.

Automotive Technician
An automotive technician requires a detailed knowledge and understanding of the electrical systems
used in cars. In modern cars, these systems can be extremely complex. Having a good general
education is therefore important, as good qualifications are often necessary to gain acceptance
into an apprenticeship. ---[1]--- Most apprenticeships for automotive technician jobs are with car
manufacturers. It is here that essential skills necessary to perform the job are learned.

---[2]--- Unlike a mechanical fault, an electrical fault in a car can sometimes be extremely hard to
pinpoint. Automotive technicians need to have excellent analytical skills to identify and fixproblems.
They also have to be able to work in an organized and systematic way. Familiarity with computers is
vital. An automotive technician needs to be able to use state-of-the-art technology and a wide range
of advanced computer programs. ---[3]---

The knowledge required to keep up with technology has elevated automotive technicians to become
an elite group. ---[4]--- The professional training and skills required mean that these specialists can
earn a salary over $80,000 in today's Darket.

171. In which position marked [1]. [2]. [3]. 172. What is NOT mentioned as a necessary
and [4] does the following sentence best quality of an automotive technician?
belong? (Al Excellent I.T.skills
"First class vehicle diagnosis is a vital part of (B) A methodical mindset
the job." (C) Problem-solving skills
(A) [1] (D) A smart business brain
(B) [2]
(C) [3]
(D) [4]

312 READING
Questions 173-175 refer to the following letter.

A&T Training Lid.

24S Hamilton Boulevard. Cleveland, OH, 44118-7120

Dear Mrs. Petronelli:

Thank you for applying for a place in our "Telephone Skills and Telesales" course, to be held on
AprilS, 9:30 A.M.-S:30 P.M.at The Excel Lecture Theater in the Mandy McAllister Center, SI. Clair
Avenue, Cleveland. We are happy to say that your application for a position in this course has been
successful.
Please find enclosed an Introduction Pack that gives general information, instructions on how to
get to the venue, and your pre-course assignments. In order to make sure you receive an approved
Certificate of Attendance, you must have completed all the necessary pre-course assignments
before you arrive. These include:
No: 431 Best Practice for Telesales (due March 4)
No: 723 Selling by Telephone (due March ll)
No: 246 Telephone Skills and Customer Service (due March 18)
Please complete each assignment by the due date and mail them to your Academic Support
Officer (details enclosed on page 4 of the Introduction Pack).
If you have any questions regarding this event. please do not hesitate to contact me. I am out
of the office from March IS until March 23. However if you do need to contact me during this time
please e-mail me at [email protected]. Otherwise, I am happy to talk to you on the phone
upon my return.
Kind regards,
Andrew +raIson
Programme Director
A&T Training Ltd.

173. What is Mr. Halson's main purpose in writing 175. What is implied about the "Telephone Skills
this letter? and Telesales" course?
(A) To explain the objectives of the course to (A) The course is now fully booked.
Mrs. Petronelli (8) Participants must have relevant
(8) To tell Mrs. Petronelli about the course experience.
requirements (C) Work on the course begins well in
(C) To explain where the training course will advance.
take place (D) It is a tough course that not everyone will
(D) To warn Mrs. Petronelli that he will be pass.
going away shortly

174. What should Mrs. Petronelli do if she has a

query between March 15 and March 23?
(A) Call Mr. Halson and leave a message
(8) Send Mr. Halson an e-mail
(C) Contact her Academic Support Officer
(D) Wait until Mr. Halson returns
Ict.I'}~'I•••:lj~I*,.t1C1:

READING TEST 313

 Questions 176-180 refer to the following notice and memo.

NOTICE
As you may have read in last month's GCZ Corp Newsletter, we are launching the Staff Forum
initiative. The group will run four times throughout the year and is intended to be an opportunity to
address any issues that staff may have related to the company. It is designed to be by the staff for
the staff. Please contact your line managers for further information.

We also need six staff members, one from each department, to help prepare questions for this
year's Staff Opinion Survey, which will be launched later this year. The Survey will cover various
aspects of working at the company, and the team responsible needs to seek opinions about what
questions should be included. As well as providing the opportunity to say what you think about
working here, the Survey will be used to help guide our future efforts.

Both the above opportunities are open to all staff, although numbers are limited. If you are interested
in taking part, please contact Marianne Northton, Internal Communications at m.northton@gczcorp.
co.us, or phone Extension 613 indicating which group you would like to join.

Remember, irs all about being part of the team ... and what does team stand for?

T ogether
E veryone
A chieves
M ore
II

MEMO
To: All Department Heads
From: [email protected]
Re: Staff Forum / Staff Opinion Survey

Dear All

A notice regarding these two initiatives has been on the main notice board outside the cafeteria
for three weeks now, but I have yet to receive any expressions of interest. It is important that we
encourage staff, especially junior ranks, to engage in these key decision-making processes. In order
to promote a more pro-active response, I have decided that anyone who does volunteer to take part
in the Staff Forum will receive a $200 bonus for the extra time required. Those assisting on the Staff
Opinion SurVey will each receive $50. Please can you all pass this information on to the staff in your
departments at the next Department Meeting.

Marianne Northton
Head of Employee Relations

314 READING
 176. What does the notice mainly discuss? 179. In the notice, the word "address" in
(A) Opportunities for staff to express their paragraph 1, line 3, is closest in meaning to
views (A) deal with
(B) Important questions that workers want to (B) expand
raise (C) offer
(C) The latest GCZ Corp Newsletter (0) construct
(0) The results of a recent employee survey
180. Which of the following can be inferred from
, 177. Why was the memo written? Ms. Northton's memo?
(A) To offer staff in certain departments a (A) She is disappointed at the poor response
bonus to the initiatives.
(B) To respond to important decisions (B) She believes that many junior staff lack
(C) To encourage greater staff participation motivation.
(0) To report pay raises for junior employees (C) She wants the department heads to take
more responsibility.
178. How many people did Ms. Northton send her
(0) She will cancel the Staff Forum and Staff
memo to?
Opinion Survey.
(A) Two
(B) Four
(C) Six
(0) Eight

ICI.I.i@'I"I:I#I~I$i,:w,C!:

READING TEST 315

 Questions 181-185 refer to the following article and document.

TRAVEL INSURANCE
Worldwide: annual insurance policies
For many people in today's "global village," coverage for personal items and baggage. Policies
traveling abroad for both business and pleasure that include up to $3,000 for cancellation or delays
is a matter of routine. But have you considered are also a good idea.
the best insurance for the type of travel you Along with the standard features, some
undertake? Choosing the right policy could bring insurers offer supplementary coverage for missed
considerable savings. To help point the way, here departures, delays, holiday and airline failure, etc.
are some tips on what you might want to consider Always check the terms and conditions
when selecting travel insurance policies. carefully before purchasing coverage. It is worth
If you make more than two or three trips a year, noting that policy details can change depending
consider buying an annual policy as it will usually on where you buy the coverage. Also, the online
be cheaper than buying single-trip travel insurance price can sometimes be cheaper than the price
policies. All your trips should be covered for a year you get over the phone. Remember to be careful
- even domestic ones. You should also look for of any age at which a premium applies, and ask
policies that include at least $Smillion of medical whether pre-existing medical conditions are also
coverage worldwide, and a minimum of $3,000 of covered, if required.

Elite Insurance
Business Travel Specialists
Worldwide Travel Coverage
Summary

Coverage Limit of cover Policy Excess

,
1. Cancellation and Delays $2,000 $100
I

2. Medical Emergency (coverage $10,000,000 $250'

within the US limited to $20,000)

3. Personal
, Accident $30,000 No excess

4. Personal Possessions and Baggage $2,500 $100+

5. Personal
, Money and Documents $750 No excess

6. Legal Expenses $50,000 No excess

+Single article limit $2,000. Cell phones/accessories limit $300

* Age premium for over 60s. Pre-existing medical conditions not included

316 READING
181. What is the main purpose of the article? 184. In the article, the word "supplementary" in
(A) To recommend travel insurance paragraph 3, line 2, is closest in meaning to
(8) To promote safer travel worldwide (A) enhanced
(C) To compare travel insurance products (8) prolonged
(D) To give advice on travel insurance (C) comprehensive
(D) additional
182. Which category of Elite Insurance's
worldwide travel coverage falls below the 185. Which of the following can be inferred from
guidelines recommended in the article? the article?
(A) Legal expenses (A) An annual travel insurance policy is best.
(8) Medical emergency (8) Always check the small print before
(C) Personal possessions and baggage buying coverage.
(D) Personal money and documents (C) Many people do not have sufficient travel
coverage.
183. Which group of people are NOT covered by
(D) Comprehensive travel insurance is
Elite Insurance for medical emergencies?
expensive.
(A) People who already have an illness
(8) People over sixty years of age
(C) People traveling in the US
(D) People who smoke

READING TEST 317

 Questions186-190 refer to the following information from a Web page, ingredient list, and review.

FULL OF BEANS
Nothing beats beans when it comes to feeding hungry Black beans. frequently used in Caribbean
crowds. Beans are not only filling, they're wholesome cooking. They are large and shiny and look attractive,
and nutritious, too, since they are known to reduce especially when mixed with other beans to give color
LDL cholesterol (the so-called "bad" cholesterol) in the contrast, Black beans can be substituted for red kidney
bloodstream. They are very versatile - you can enjoy beans in any recipe.
them dried, canned, or frozen. Plus, they cost a lot
less than meat, so either use them instead of meat in Cannellini beans - also known as fasolia beans.
your recipes, or throw in a few beans to make a small They are small and white and are members of the
amount of meat go further. kidney bean family. They are very popular in Italian
There are dozens of different varieties of bean, so why cuisine. Cannellini beans can be substituted for navy
not try something new today? Here are some of our or haricot beans in any recipe.
recommendations.
Navy beans. usually eaten in the form of "baked
Adzuki beans. small, reddish-brown beans with beans, n served in a rich tomato sauce, often on toast.
a sweet, nutty flavor. In the Far East they are often They are small and oval shaped. and creamy white in
cooked until very soft and served with coconut milk. color. These beans can be prepared in many delicious
They can be sweetened with sugar and made into ways. [In the UK they are known as haricot beans.]
cakes and sweetmeats.

Beef and lentil soup Chili con carne

INGREDIENTS INGREDIENTS
2 tablespoons vegetable oil 3 tablespoons vegetable oil

2 pounds beef, cut in small cubes I large onion, chopped

1 onion, chopped I chili pepper, chopped

3 cloves garlic, minced 1 pound ground beef

4 carrots, diced 1 can (15 ozl chopped tomatoes in juice

3 celery stalks, sliced 1 can (15 ozl red kidney beans

1 V2 cups dried green or brown lentils 2 cloves garlic, chopped or crushed

2 cans (15 oz) chopped tomatoes in juice V2 tablespoon chili pepper

6 cups beef stock 1 tablespoon paprika

3 bay leaves
pinch cayenne pepper

Hummus . .. - . -

INGREDIENTS INGREDIENTS
2 cups chickpeas, cooked and drained vegetable oil
V2 cup tahini (sesame seed paste) 12 oz frozen lima beans
1/4 cup olive oil 1 small onion, diced
2 cloves garlic, chopped or crushed 1 clove garlic, minced
juice of 1 lemon % cup milk
1 tablespoon ground cumin or paprika % cup cream
chopped fresh parsley leaves for garnish 2 teaspoons Worcestershire sauce
1 (2 oz) jar pimentos, drained and diced
1 cup cheddar cheese, shredded

318 READING
 GaiiOl
This was very tasty and, although it's designed as a first course dish,
it's hearty enough to be considered a full meal in itself. I have just one
complaint - I felt that a pinch of cayenne pepper just wasn't enough -
this recipe could be a bit spicier. Maybe add some red pepper sauce
- a couple of drops will give the dish an extra kick

186. What is NOT indicated about beans in the 189. Which recipe is the author of the review
article? writing about?
(A) They can be eaten uncooked. (A) Beef and lentil soup
(B) They are cheaper than meat. (B) Chili con carne
(C) They are found in different colors. (C) Hummus
(0) They are healthy and good for you. (0) Creamy bean casserole

187. What ingredient is in all the recipes? 190. In the article, the word "beats" in paragraph
(A) Tomatoes 1, line 1, is closest in meaning to
(B) Meat (A) surpasses
(C) Paprika (B) overcomes
(0) Garlic (C) whisks
(0) strikes
188. Which beans could alternatively be used in
the chili con carne recipe?
(A) Adzuki beans
(B) Black beans
(C) Cannellini beans
(0) Navy beans

READING TEST 319

 Questions 191-195 refer to the following chart, e-mail, and text message chain.

Number of visitors
8000
7000
6000
5000
4000
3000
2000
1000
o
- -
'"-
>- :=- .c >- ••
c
>-
:;
...,
0; :u •• :u ••
~
= ••
= " ~
•• '"
:E ...,= =
en
..a
E
..a
"
..a
E
..a
E
= t; ••". ••"
c
...,'" .E
••
u..
:E
•• ••
'Ei.
••
0
"
z ••
0
'"

To: all team leaders

From: Gavin Crowther <[email protected]>
Date: September 12
Subject: Visitor numbers

Dear all,
At our quarterly board meeting last week the directors discussed the number of visitors at the zoo.
More specifically, we considered ways to increase numbers in our two quietest months. The birth of
a baby gorilla in March should certainly attract large crowds, and I know the keepers are working
very hard to look after Martha, the mom-to-be, to ensure that everything goes smoothly. As for our
other quiet month, we have decided to cut ticket prices by 50% for this period next year. We hope
that this will encourage more visitors, particularly school parties, and families with children.

We are always on the lookout for new initiatives, so could I please ask you to find out what other
zoos offer? Either think of a zoo you have visited, or go online to get information about zoos in other
cities or countries. All ideas and suggestions are welcome, but please be realistic. We all know it
would be wonderful to have a couple of baby pandas at our zoo, or more lions - but it's just not
going to happen since we don't have the budget.

Thank you for all your hard work in caring for the animals - and visitors!

Gavin Crowther
Director, Customer and Market Operations

320 READING
191. What does Mr. Crowther ask staff to do? 194. Which animal are Jenni's children excited
(A) Do some research about seeing?
(B) Visit other zoos (A) Lion
(C) Help with advertising (B) Panda
(D) Raise more money (C) Gorilla
(D) Penguin
192. In the e-mail, the word "realistic" in
paragraph 2, line 3, is closest in meaning to 195. What can be inferred about the zoo?
(A) truthful (A) Its visitor numbers are declining.
(B) lifelike (B) There are no restaurants there.
(C) practical (C) Entrance tickets are expensive.
(D) economical (D) It is located near a train station.

193. During which month will tickets be half-price?

(A) January
(B) February
(C) March
(D) April

READING TEST 321

 Questions 196-200 refer to the following catalog page, and e-mails.

Work shirt: Model WS495V 12

All our shirts are unisex and are available with the following features:
All sizes: XS, S, M, L, XL (see Size conversion chart on inside back cover)
Your company logo on the pocket
Shirts come in a choice of fabrics:
Pure cotton
Easy iron - polyester/cotton blend
Colors: White, Light gray, Dark gray, Light blue, Turquoise, Navy blue, Light green, Dark green, Light tan

Stain-resistant fabric

From: Amanda Beck

To: All personnel
Subject: Work shirts

Dear all,
The company prides itself on its professionalism and the positive image that employees present as
representatives of the company. For this reason, we provide staff with a uniform, comprising a black suit
and three shirts in the color that indicates their role within the company.

I have attached the relevant page from the catalog of our shirt supplier. If you need any new shirts, please
complete the empty fields in the form below and return to me by Friday. Please only do this if your shirts
need to be replaced. Unless there are any medical reasons why you cannot wear polyester (e.g., you
have an allergy), we will supply you with a shirt in a polyester/cotton blend. Our departmental colors are:

Maintenance: green
Reception: white
Warehouse: blue
Security: gray

It is up to you to wash or dry-clean your uniform regularly and keep it in good condition.

If you have any questions regarding the above information, please discuss with me, or your supervisor.

Sincerely,
Amanda Beck

322 READING
 From: Gary Crabb
To: Amanda Beck
Subject: Re: Work shirts

Dear Ms. Beck

Furtherto your e-mail,here are my shirt requirements:

Manythanks for your assistance.

Regards,
Gary R Crabb

196. What is indicated about the Model 199. What can be inferred about Gary Crabb?
WS495V12 work shirt? (A) He does not wear a suit at work.
(A) It is suitable for men and women. (B) He is Ms. Beck's supervisor.
(B) It is simple to launder. (C) He has an allergy to polyester.
(C) It will last for a long time. (0) He works in the security department.
(0) It has two pockets.
200. Which details of Mr. Crabb's order will the
197. What is the main purpose of Amanda Beck's manufacturer most likely need to confirm with
e-mail? Ms. Beck?
(A) To introduce a new company policy (A) Size
(B) To insist staff follow the dress code (B) Color
(C) To request information from employees (C) Fabric
(0) To place an order for work clothing (0) Sleeve length

198. Who should NOT order a new shirt?

(A) Anyone who also needs a black suit
(B) Staff whose shirts are in a good condition
(C) Those who recently joined the company
(0) Employees who already have three shirts

This is the end of the Reading Test.

READING TEST 323

Answer Sheets

Listening Comprehension Test

1. @@@@ 26. @@@ 51. @@@@ 76. @@@@
2. @@@@ 27. @@@ 52. @@@@ 77. @@@@
3. @@@@ 28. @@@ 53. @@@@ 78. @@@@
4. @@@@ 29. @@@ 54. @@@@ 79. @@@@
5. @@@@ 30. @@@ 55. @@@@ 80. @@@@
6. @@@@ 31. @@ @ 56. @@@@ 81. @@@@
7. @@@ 32. @@@@ 57. @@@@ 82. @@@@
8. @@@ 33. @@@@ 58. @@@@ 83. @@@@
9. @@@ 34. @@@@ 59. @@@@ 84. @@@@
10. @@@ 35. @@@@ 60. @@@@ 85. @@@@
11.@@@ 36. @@@@ 61. @@@@ 86. @@@@
12. @@@ 37. @@@@ 62. @@@@ 87. @@@@
13. @@@ 38. @@@@ 63. @@@@ 88. @@@@
14. @@@ 39. @@@@ 64. @@@@ 89. @@@@
15. @@@ 40. @@@@ 65. @@@@ 90. @@@@
16. @@@ 41. @@@@ 66. @@@@ 91. @@@@
17. @@@ 42. @@@@ 67. @@@@ 92. @@@@
18. @@@ 43. @@@@ 68. @@@@ 93. @@@@
19. @@@ 44. @@@ @ 69. @@@@ 94. @@@@
20. @@@ 45. @@@@ 70. @@@@ 95. @@@@
21. @@@ 46. @@@@ 71. @@@@ 96. @@@@
22. @@@ 47. @@@@ 72. @@@@ 97. @@@@
23. @@@ 48. @@@@ 73. @@@@ 98. @@@@
24. @@@ 49. @@@ @ 74. @@@@ 99. @@@@
25. @@@ 50. @@@ @ 75. @@@@ 100. @@@@

Reading Test
101. @@@@ 126. @@@@ 151. @@@@ 176. @@@@
102. @@@@ 127. @@@@ 152. @@@@ 177. @@@@
103. @@@@ 128. @@@@ 153. @@@@ 178. @@@@
104. @@@@ 129. @@@@ 154. @@@@ 179. @@@@
105. @@@@ 130. @@@@ 155. @@@@ 180. @@@@
106. @@@@ 131. @@@@ 156. @@@@ 181. @@@@
107. @@@@ 132. @@@@ 157. @@@@ 182. @@@@
108. @@@@ 133. @@@@ 158. @@@@ 183. @@@@
109. @@@@ 134. @@@@ 159. @@@@ 184. @@@@
110. @@@@ 135. @@@@ 160. @@@@ 185. @@@@
111. @@@@ 136. @@@@ 161. @@@@ 186. @@@@
112. @@@@ 137. @@@@ 162. @@@@ 187. @@@@
113. @@@@ 138. @@@@ 163. @@@@ 188. @@@@
114. @@@@ 139. @@@@ 164. @@@@ 189. @@@@
115. @@@@ 140. @@@@ 165. @@@@ 190. @@@@
116. @@@@ 141. @@@@ 166. @@@@ 191. @@@@
117. @@@@ 142. @@@@ 167. @@@@ 192. @@@@
118. @@@@ 143. @@@@ 168. @@@@ 193. @@@@
119. @@@@ 144. @@@@ 169. @@@@ 194. @@@@
120. @@@@ 145. @@@@ 170. @@@@ 195. @@@@
121. @@@@ 146. @@@@ 171. @@@@ 196. @@@@
122. @@@@ 147. @@@@ 172. @@@@ 197. @@@@
123. @@@@ 148. @@@@ 173. @@@@ 198. @@@@
124. @@@@ 149. @@@@ 174. @@@@ 199. @@@@
125. @@@@ 150. @@@@ 175. @@@@ 200. @@@@

ANSWER SHEETS 325

 Practice Test 1

Listening Comprehension
1. @@@@ 26. @@@ 51. @@@@ 76. @@@@
2. @@@@ 27. @@@ 52. @@@@ 77. @@@@
3. @@@@ 28. @@@ 53. @@@@ 78. @@@@
4. @@@@ 29. @@@ 54. @@@@ 79. @@@@
5. @@@@ 30. @@@ 55. @@@@ 80. @@@@
6. @@@@ 31. @@@ 56. @@@@ 81. @@@@
7. @@@ 32. @@@@ 57. @@@@ 82. @@@@
8. @@@ 33. @@@@ 58. @@@@ 83. @@@@
9. @@@ 34. @@@@ 59. @@@@ 84. @@@@
10. @@@ 35. @@@@ 60. @@@@ 85. @@@@
11. @@@ 36. @@@@ 61. @@@@ 86. @@@@
12. @@@ 37. @@@@ 62. @@@@ 87. @@@@
13. @@@ 38. @@@@ 63. @@@@ 88. @@@@
14. @@@ 39. @@@@ 64. @@@@ 89. @@@@
15. @@@ 40. @@@@ 65. @@@@ 90. @@@@
16. @@@ 41. @@@@ 66. @@@@ 91. @@@@
17. @@@ 42. @@@@ 67. @@@@ 92. @@@@
18. @@@ 43. @@@@ 68. @@@@ 93. @@@@
19. @@@ 44. @@@@ 69. @@@@ 94. @@@@
20. @@@ 45. @@@@ 70. @@@@ 95. @@@@
21. @@@ 46. @@@@ 71. @@@@ 96. @@@@
22. @@@ 47. @@@@ 72. @@@@ 97. @@@@
23. @@@ 48. @@@@ 73. @@@@ 98. @@@@
24. @@@ 49. @@@@ 74. @@@@ 99. @@@@
25. @@@ 50. @@@@ 75. @@@@ 100. @@@@

Reading
101. @@@@ 126. @@@@ 151. @@@@ 176. @@@@
102. @@@@ 127. @@@@ 152. @@@@ 177. @@@@
103. @@@@ 128. @@@@ 153. @@@@ 178. @@@@
104. @@@@ 129. @@@@ 154. @@@@ 179. @@@@
105. @@@@ 130. @@@@ 155. @@@@ 180. @@@@
106. @@@@ 131. @@@@ 156. @@@@ 181. @@@@
107. @@@@ 132. @@@@ 157. @@@@ 182. @@@@
108. @@@@ 133. @@@@ 158. @@@@ 183. @@@@
109. @@@@ 134. @@@@ 159. @@@@ 184. @@@@
110. @@@@ 135. @@@@ 160. @@@@ 185. @@@@
111 . @@@@ 136. @@@@ 161. @@@@ 186. @@@@
112. @@@@ 137. @@@@ 162. @@@@ 187. @@@@
113. @@@@ 138. @@@@ 163. @@@@ 188. @@@@
114. @@@@ 139. @@@@ 164. @@@@ 189. @@@@
115. @@@@ 140. @@@@ 165. @@@@ 190. @@@@
116. @@@@ 141. @@@@ 166. @@@@ 191. @@@@
117. @@@@ 142. @@@@ 167. @@@@ 192. @@@@
118. @@@@ 143. @@@@ 168. @@@@ 193. @@@@
119. @@@@ 144. @@@@ 169. @@@@ 194. @@@@
120. @@@@ 145. @@@@ 170. @@@@ 195. @@@@
121. @@@@ 146. @@@@ 171. @@@@ 196. @@@@
122. @@@@ 147. @@@@ 172. @@@@ 197. @@@@
123. @@@@ 148. @@@@ 173. @@@@ 198. @@@@
124. @@@@ 149. @@@@ 174. @@@@ 199. @@@@
125. @@@@ 150. @@@@ 175. @@@@ 200. @@@@

326 APPENDICES
Practice Test 2

Listening Comprehension
1. @@@@ 26. @@@ 51. @@@@ 76. @@@@
2. @@@@ 27. @@@ 52. @@@@ 77. @@@@
3. @@@@ 28. @@@ 53. @@@@ 78. @@@@
4. @@@@ 29. @@@ 54. @@@@ 79. @@@@
5. @@@@ 30. @@@ 55. @@@@ 80. @@@@
6. @@@@ 31. @@@ 56. @@@@ 81. @@@@
7. @@@ 32. @@@@ 57. @@@@ 82. @@@@
8. @@@ 33. @@@@ 58. @@@@ 83. @@@@
9. @@@ 34. @@@@ 59. @@@@ 84. @@@@
10. @@@ 35. @@@@ 60. @@@@ 85. @@@@
11 . @@@ 36. @@@@ 61. @@@@ 86. @@@@
12. @@@ 37. @@@@ 62. @@@@ 87. @@@@
13. @@@ 38. @@@@ 63. @@@@ 88. @@@@
14. @@@ 39. @@@@ 64. @@@@ 89. @@@@
15. @@@ 40. @@@@ 65. @@@@ 90. @@@@
16. @@@ 41. @@@@ 66. @@@@ 91. @@@@
17. @@@ 42. @@@@ 67. @@@@ 92. @@@@
18. @@@ 43. @@@@ 68. @@@@ 93. @@@@
19. @@@ 44. @@@@ 69. @@@@ 94. @@@@
20. @@@ 45. @@@@ 70. @@@@ 95. @@@@
21. @@@ 46. @@@@ 71. @@@@ 96. @@@@
22. @@@ 47. @@@@ 72. @@@@ 97. @@@@
23. @@@ 48. @@@@ 73. @@@@ 98. @@@@
24. @@@ 49. @@@@ 74. @@@@ 99. @@@@
25. @@@ 50. @@@@ 75. @@@@ 100. @@@@

Reading
101. @@@@ 126. @@@@ 151. @@@@ 176. @@@@
102. @@@@ 127. @@@@ 152. @@@@ 177. @@@@
103. @@@@ 128. @@@@ 153. @@@@ 178. @@@@
104. @@@@ 129. @@@@ 154. @@@@ 179. @@@@
105. @@@@ 130. @@@@ 155. @@@@ 180. @@@@
106. @@@@ 131. @@@@ 156. @@@@ 181. @@@@
107. @@@@ 132. @@@@ 157. @@@@ 182. @@@@
108. @@@@ 133. @@@@ 158. @@@@ 183. @@@@
109. @@@@ 134. @@@@ 159. @@@@ 184. @@@@
110. @@@@ 135. @@@@ 160. @@@@ 185. @@@@
111 . @@@@ 136. @@@@ 161. @@@@ 186. @@@@
112. @@@@ 137. @@@@ 162. @@@@ 187. @@@@
113. @@@@ 138. @@@@ 163. @@@@ 188. @@@@
114. @@@@ 139. @@@@ 164. @@@@ 189. @@@@
115. @@@@ 140. @@@@ 165. @@@@ 190. @@@@
116. @@@@ 141. @@@@ 166. @@@@ 191. @@@@
117. @@@@ 142. @@@@ 167. @@@@ 192. @@@@
118. @@@@ 143. @@@@ 168. @@@@ 193. @@@@
119. @@@@ 144. @@@@ 169. @@@@ 194. @@@@
120. @@@@ 145. @@@@ 170. @@@@ 195. @@@@
121. @@@@ 146. @@@@ 171. @@@@ 196. @@@@
122. @@@@ 147. @@@@ 172. @@@@ 197. @@@@
123. @@@@ 148. @@@@ 173. @@@@ 198. @@@@
124. @@@@ 149. @@@@ 174. @@@@ 199. @@@@
125. @@@@ 150. @@@@ 175. @@@@ 200. @@@@

ANSWER SHEETS 327

 Score Conversion Chart
Use this Score Conversion Chart to work out your probable TOEIC' score. This score can only provide a
guide. It is intended to be a reasonable estimate of the score you may achieve on the TOEIC test.

Raw score Raw score Converted score

Converted score
[total number of [total number of
[estimated TOEle score] [estimated TOE Ie score]
correct answers I correct answers}

Listeninc Reading Listening Reading

0 5 5
1 5 5 51 260 215
2 5 5 52 265 220
3 5 5 53 275 225
4 5 5 54 280 230
5 5 5 55 285 235
6 10 5 56 295 245
7 15 5 57 300 250
8 20 5 58 305 255
9 25 5 59 310 260
10 30 5 60 315 265
11 35 5 61 320 275
12 40 5 62 325 280
13 45 5 63 330 285
14 50 10 64 340 295
15 55 10 65 345 300
16 60 15 66 350 305
17 65 20 67 355 310
18 70 25 68 360 315
19 75 35 69 375 320
20 60 40 70 380 325
21 65 45 71 385 335
22 90 50 72 390 340
23 95 55 73 395 350
24 100 60 74 400 355
25 105 65 75 405 365
26 110 70 76 410 370
27 115 75 77 420 375
28 120 80 78 425 385
29 125 85 79 430 390
30 135 90 80 435 395
31 140 95 81 440 400
32 145 105 82 445 405
33 150 110 83 455 410
34 155 115 84 460 415
35 165 120 85 465 420
36 170 130 86 470 425
37 175 135 87 475 430
38 160 140 88 480 435
39 165 145 89 485 445
40 190 150 90 485 450
41 200 160 91 490 460
42 205 165 92 490 465
43 210 170 93 490 470
44 215 175 94 495 475
45 220 180 95 495 480
46 230 185 96 495 485
47 235 190 97 495 490
48 245 195 98 495 495
49 250 200 99 495 495
50 255 210 100 495 495

328 APPENDICES
Essential Vocabulary
In this section, you will find over 500 useful words and phrases that often appear in the TOEIC~ test.
Refer to this list to help you prepare whenever you see the Essential Vocabulary icon throughout the
book. You can also use this list as a self-study resource.

Occupations
artist, author, auto mechanic, bookseller, businessman/woman, cashier, chef, cleaner, consultant, cook,
correspondent, dentist, doctor, electrician, engineer, flight attendant, firefighter, florist, health inspector,
hotel manager, information officer, market researcher, mechanic, news presenter, newspaper reporter,
painter, pilot, plumber, police officer, professor, realtor, receptionist, researcher, sales clerk, secretary,
security guard, student, taxi driver, teacher, telephone engineer, tennis coach, ticket clerk, tour guide,
traffic officer, travel agent, waiter, waitress

Relationship_s _
bank manager-client, cashier-shopper, coworkers, doctor-patient, employee-employer, friends,
passenger-flight attendant, salesperson-customer, student-teacher, tourist-tour guide, waiter-customer

Activities
apply for a job, attend a lecture, buy food, call the office, catch a bus, change a tire, check some figures,
check the time, do some work, drive a car, check your e-mail, cook a meal, exercise in the gym, extend
a warranty, find a job, get on a plane, give a presentation, give directions, go for a drive, go home, go
on a training course, go out with friends, go sightseeing, go to a concert, go to the movie theater, have a
meal in a restaurant, have breakfast/lunch/dinner, have a meeting, have a picnic, leave a message, leave
work, listen to the radio, look for a job, mail a letter, make a cup of tea/coffee, meet some coworkers,
open a bank account, order some food, pay a bill, place an order, plan a party, playa computer game,
play golf, play the violin, prepare a presentation, prepare dinner, rent a movie, repair a fault, see a play,
send a text message, take a bath, take a break, take a subway, take a vacation, take a walk, visit a client,
wait for a train, watch a soccer game, watch TV, work on a report, write an e-mail

Feelings and Emotions

afraid, amused, angry, bored, calm, cold, confident, disappointed, excited, frustrated, happy, hot,
hungry, ill, jealous, nervous, pleased, relaxed, sad, sick, thankful, thirsty, tired, unhappy, uninterested,
unwell, upset, worried

Positions in a Comp.a_.nYI _
Assistant Manager, Chief Executive Officer (C.E.O.), Chief Financial Officer (C.F.O.), Director, Manager,
Managing Director (MOl. President, Supervisor, Vice President (VP)

~artments in a Comp~a_nYI____ _ _
Accounts, Customer Service, Finance, Human Resources, I.T/Computing, Maintenance, Marketing,
Personnel, Research and Development, Sales, Technical Support

ESSENTIAL VOCABULARY 329

 Locations and Related Words

airplane - cabin, overhead locker, safety video demonstration

airport - baggage carousel, boarding pass, customs, flight, gate, immigration, passport,
terminal
apartment - flat-screen 1V, living room, sofa
bank - checking account, credit/debit card, deposit, interest, savings
bookstore - books, fiction, read, shelves
bus station - Bay 3, platform, seat number
car rental agency - insurance, mileage, vehicle
clothes store - alteration, fitting room, try on
coffee shop - cup of coffee, snack
college - assignment, board, classroom, course, semester
concert hall - music, orchestra, performance, seating
dentist's office - appointment, cavity, drill, polish
doctor's office - check-up, medication, patient, prescription
florist's - arrangement, bouquet of flowers
garage - brakes, oil change, service, tire
golf course - club, green, round
grocery store - fruit, vegetables
hair salon - brush, comb, dry, shampoo, wash
hotel - busboy, front desk, housekeeping, reservations, room service, wake-up call
library - borrow, loan, return, novel
movie theater - audience, box office, feature, screen
museum - display, entrance fee, exhibit
office - computer, copy machine, desk, file, folder, laptop, monitor, stapler, stationery
parking lot - car, park, ticket
police station - alarm, arrest, officer
post office - first class, letter, mail, postage, stamp
restaurant - dessert, dish, main course, menu, order, reserve a table, service, waiter/waitress
sports center - court, game, gym, racket, sports
supermarket - aisle, food, shop
taxi stand - cab, driver, fare, tip
theater - actor, cast, play, sing, stage
train station - catch, delay, express, track
travel agency - beach, book, flight, package, scenery, vacation, visa

330 APPENDICES
Time Exp_re_s_si_o_ns _
at (six o'clock/night), on (Monday, June 17th), in (two hours, the summer, 2012),
in (the morning/afternoon/evening), by (Friday/midnight), until (the weekend), next (year), for (three
years), from (nine to five, September 1st), since (2011), during (the meeting), around (noon), every
(week), once (a month), tonight

Offers and Requests

Making an Offer Making a Request
I can/could do that for you. Can/Could I have ... ?
Can I help you? Can/Wili you ... ?
How can I help you? Could/Would you ... ?
Please ...
Would you please ?
Do you mind ... ing ?
Do you think we could ... ?

~estions and Advice

Why don't you ... ? If I were you, I'd ...
How about ... ? Have you considered ... ?
Perhaps you could ...

Qpinions
Asking for opinions Giving opinions
What do you think (ol...)? I think ...
Do you agree (that.. .)? I agree (completely).
Do you think that. ..? In my opinion, .
If you ask me, .
Sorry, I don't agree.

Directions
Asking for directions Giving directions
How do I get to ... ? Go straight ahead.
Is there a... nearby? Go along .
Are there any near here? Go past .
Where's the ? Turn left/right.
It's on the corner.

~positions
Preposition of place
above, across from, against, behind, below, beside, between, close to, in front of, inside, near, on top of,
under

Prepositions of movement
into, through, past, up, down, toward, from, onto, away (from)

ESSENTIAL VOCABULARY 331

 Common Words
"8 Here are some of the most common words you will find in the TOEIC@test. Make sure you know
what these words mean, and test yourself regularly. You can listen to the words using the CD in the back
of this book.

accept block definite

accommodation board degree
according boost delivery
actually branch demand
additional brand department
adjust briefcase detail
advanced budget development
advantage bulletin director
advertise calculate discuss
advertisement campaign downturn
advise cancel earn
affect cancellation economy
afford candidate effective
agreement cash efficient
aid cause electrical
aim charge emergency
alarm cheap employment
allow claim enable
alternative clerk enclose
ambitious closure engineer
amount code environment
analysis committee estimate
analyze company examine
announcement complaint excellent
apologize complete expand
appliance complex expansion
applicant concern expect
application confirm expense
appointment consider expensive
appreciate construction experience
appropriate consumer express
approximate contain extension
area convenient factor
arrange corporate failure
assist corporation fare
attach cost fax
attend crowd feature
availability daily fee
available damage feedback
background deal field
benefit debt figure
bid decision file

332 APPENDICES
finance mileage recruit
financial million reduce
firm neighborhood refund
focus notice regional
force obtain regular
forecast occur remain
forget officer remind
forward official remove
function operate renovate
furniture organize repair
guarantee original replacement
handle outlook report
handy outstanding representative
hesitate package require
identify parcel reschedule
immediate particularly reserve
impact patience responsibility
improvement payment responsible
include permit review
indicate personal route
individual point sale
inexperienced popular schedule
Inflation power service
information practical shipment
installation predict staff
intend prefer stock
investment prepare strategy
invite present submit
invoice price suggest
item profit suit
journey project suitable
label promotion supply
labor prompt support
law property target
license protect trade
list purchase traffic
local quote transfer
luxury raise transportation
maintenance range understand
major rate update
manage reach vacancy
manufacture realize various
marketing receipt venue
medical receive vital
meeting recent
membership recommend

ESSENTIAL VOCABULARY 333

 Understanding Different Accents
In the Listening section of the TOEIC@ test you will hear speakers with American, British, Australian, and
Canadian accents. You do not need to identify the different accents. However, being familiar with these
accents can help improve your score on the test.

Of course, people from different countries have different accents. Even people from the same country
can speak very differently. The American, British, Australian, and Canadian accents used in the
TOEIC test are .standard." This section of Pass the TOEIC Test gives you practice in listening to and
understanding .standard" American, British, Australian, and Canadian accents.

Comparing Accents
Exercise A 119 Listen to the way these words are pronounced differently.

American British Australian Canadian

water

again m =
~~

~
~~
••
••
m
HI
caught

brother ••
••
~ ~
!'AI I:H
HI
= ••
~
~~
today
HI
••
!::'lI ""
park bi
m
••
~~
~
beautiful

vase = ••
/Ail ~ 1+1
HI
= ••
~~
~
tomato
HI
••
!::'lI ~
convenient
~
~~ m
Exercise 8

••
'20 Listen to these sentences. Compare the pronunciation.
iW
1+1
••
1. The woman is pouring water in the vase. ~~
~

1+1
••
2. We went to a beautiful park last weekend. ~ ~
!::'lI

~I
••
3. Mr. Hill's secretary will call you later today. ~
~~

4. My brother's a doctor. ~
i
=
~~

= ••
HI
I:H
••
5. I hear Jane's salary has gone up again. ~~

6. Would you like pasta with tomato sauce?

iW1 = ••
~~ HI
HI
••
7. The car caught fire, but nobody was hurt. ~
~~

8. When is a convenient time to meet? ~ ~

!::'lI 1+1
334 UNDERSTANDING DIFFERENT ACCENTS
American English
Exercise A 121 Listen and read this conversation. Notice the speakers' pronunciation.

Woman: Do you know where Kevin is? I can't find him anywhere.
Man: He's at a sales conference. Didn't you know?
Woman: No, I didn't. Will he be back tomorrow?
Man: I don't think so. He'll be in on Thursday, I think. Is there anything I can help you with?

Exercise B 122 Listen and complete these sentences.

1. How many days .,;;l\~L\1Q""

..sp"'n,;;l.. in Tokyo?
2. I'd like to ................w........... . . .. , please.
3. Where can I find . . . ?
4. I'm afraid we didn't . .
5. The man is . . .
6. What time does . . . ?

Exercise C 123 Listen to these sentences. Repeat what you hear.

1. 2. 3. 4. 5.

British English ~
Exercise A 02. Listen and read this conversation. Notice the speakers' pronunciation.

Woman: Do you know where Kevin is? I can't find him anywhere.
Man: He's at a sales conference. Didn't you know?
Woman: No, I didn't. Will he be back tomorrow?
Man: I don't think so. He'll be in on Thursday, I think. Is there anything I can help you with?

Exercise B 12. Listen and complete these sentences.

1. That presentation!Y.~sl'):(:;..y"'r':lin\::"'r"';;\::i'1'3
2. Can I . •••• w ••••••••• ?
3. Why did you decide to . .......................
.....?
4. The woman is .
5. Hello. I'm Simone..... . . ?
6. Mr. Peterson will ' .

Exercise C >26 Listen to these sentences. Repeat what you hear.

1. 2. 3. 4. 5.

UNDERSTANDING DIFFERENT ACCENTS 335

 Australian English _
Exercise A '21 Listen and read this conversation. Notice the speakers' pronunciation.

Woman: Do you know where Kevin is? I can't find him anywhere.
Man: He's at a sales conference. Didn't you know?
Woman: No, I didn't. Will he be back tomorrow?
Man: 1 don't think so. He'll be in on Thursday, I think. Is there anything I can help you with?

Exercise B ,.. Listen and complete these sentences.

1. Samantha is now ~."'.~9

?:f.tI1~Cf::"'.~i~.;) .
2. Remember to . . . during the tour of the factory.
3. What year . . ?
4. The man is .
5. The European conference was .... . in Germany.
6. We . . . again soon.

Exercise C '29 Listen to these sentences. Repeat what you hear.

1. 2. 3. 4. 5.

Canadian English 1+ 1
Exercise A '3D Listen and read this conversation. Notice the speakers' pronunciation.

Woman: Do you know where Kevin is? I can't find him anywhere.
Man: He's at a sales conference. Didn't you know?
Woman: No, I didn't. Will he be back tomorrow?
Man: I don't think so. He'll be in on Thursday, I think. Is there anything I can help you with?

Exercise B '3' Listen and complete these sentences.

1. Is Tim workingfCJr!1l~.f":i=.~"'~ .. . now?

2. We expect the . . three million dollars.
3. Sorry, but I . . . what you mean.
4. Any employee . ..will be fired immediately.
5. Our company . on Lake Michigan.
6. The woman is. . .

Exercise C '32 Listen to these sentences. Repeat what you hear.

1. 2. 3. 4. 5.

336 UNDERSTANDING DIFFERENT ACCENTS

Identifying Accents
You will hear this short talk four times. Listen and try to identify each speaker's accent.

Good afternoon, everyone. I hope you are all refreshed after lunch. We have a lot to get through, so
please pay attention as I outline the schedule of events ahead of us. Very shortly Emily Roberts will
be speaking to us about Health and Safety in the workplace. As you know, this is something the
company is driving hard to improve, so make sure you listen carefully and take notes. Specifically,
Emily will be looking at ways we can reduce the number of accidents in the loading bay. She will
also talk to you about new safety procedures for staff on the production lines. Over to you, Emily.

American British Australian Canadian

••
~ IIO:'!l
I:OIiiI

= ••
m
m
••
I:OIiiI IIO:'!l

I Ii
m
= ••
~
I:OIiiI

'36 Speaker 4
i J
o:;.a IIO:'!l m
Improving Your Accent Recognition
Remember, the more familiar you are with these accents, the higher your score will be in the Listening
section of the test. There are many things you can do to help become more familiar with the different
accents used in the TOEIC test.

Listen to your local English language radio station, or one of these international stations: Voice of
America, BBC World Service Radio, Radio Australia, Radio Canada International.

• Watch programs on TV (e.g., news, sports, etc.). Try: CNN, CBS, BBC, ABC and CBC.

• Watch movies in English. Use the subtitles to help .

• Listen to songs in English. You can listen and read the lyrics, or practice karaoke and sing along!
Repeating what you hear is a good way to improve your listening comprehension.

Go online. There are many great websites with podcasts of native speakers you can listen to.

• • •• • e • . ..
•
Improving Your Listening Skills
Listening to Different Accents