ELL Chatbot (07:36:40 14/5/2024): Hi, I'm Aria, your virtual assistant.
I
understand you need assistance with a recent order.
ELL Chatbot (07:36:42 14/5/2024): lwc:html:<p>Please review <a href =
"https://support.pearson.com/languages/s/article/Order-Management-and-Support/"
target = "_blank"><u><b>this article</b></u></a> for assistance with Order related
questions.</p>
ELL Chatbot (07:36:43 14/5/2024): Does that solve the issue?
ELL Chatbot (07:36:44 14/5/2024): Menu Options:
Yes
No
Van (07:37:05 14/5/2024): No
ELL Chatbot (07:37:07 14/5/2024): I apologize for the confusion! Please select one
of the options below to resolve your issue:
ELL Chatbot (07:37:08 14/5/2024): Menu Options:
Get in touch with our support staff
Go back to main menu
End Chat
Van (07:38:09 14/5/2024): I logged into the wrong account with the access code, and
I would like to transfer the access code to another account.
ELL Chatbot (07:38:12 14/5/2024): I'm sorry, I'm still learning and I didn't
understand that. Please select one of the following options.
ELL Chatbot (07:38:13 14/5/2024): Menu Options:
Get in touch with our support staff
Go back to main menu
End Chat
Van (07:38:28 14/5/2024): Get in touch with our support staff
ELL Chatbot (07:38:35 14/5/2024): Please, give me a moment to check if we can
connect you with an agent who will assist you.
ELL Chatbot (07:38:36 14/5/2024): Give me a moment to connect you.
Alvin R (07:38:41 14/5/2024): Hi, my name is Alvin. Please give me a moment to
review your query, is there any further information you would like to add?
Van (07:38:50 14/5/2024): I logged into the wrong account with the access code, and
I would like to transfer the access code to another account.
Van (07:39:41 14/5/2024): what do I need to do
Alvin R (07:40:04 14/5/2024):
Hello! Apologies for what happened. May I ask for the log in URL you are using?
Van (07:41:09 14/5/2024): name: [email protected]
email: [email protected]
Alvin R (07:41:17 14/5/2024): I mean the link or URL you are using to log in.
Van (07:41:39 14/5/2024):
https://english-dashboard.pearson.com/dashboard/home/products?activityMode=STUDENT
Van (07:42:28 14/5/2024): Is this link what you need?
Alvin R (07:42:40 14/5/2024): Thank you for providing the information. I can see
that this is for Pearson English Portal, correct?
Van (07:42:47 14/5/2024): yes
Alvin R (07:43:29 14/5/2024): Thank you for verifying the information. We apologize
if your chat session was misrouted to us here. We support K–12 education in
Australia. Let me provide the correct contact support who can assist you with your
concern.
Van (07:43:30 14/5/2024): And I want to transfer the access code of this account to
another account because of some mistake, I logged in incorrectly
Van (07:44:19 14/5/2024): huhh country i choose is VietNam
Van (07:45:00 14/5/2024): Is there any way to connect to the team's support machine
in Vietnam?
Alvin R (07:46:04 14/5/2024): I'm sorry to hear that, I highly recommend to give
them direct call using this number:
Technical Support Pearson
Vietnam: (+84) 28 4458 1392
Van (07:46:39 14/5/2024): do you have email
Alvin R (07:47:42 14/5/2024): You may fill up the form "Submit a ticket" using the
link you use before you reach us here.
Alvin R (07:48:19 14/5/2024): Chat is being misrouted when there are no
representatives available in the department.
Van (07:48:40 14/5/2024): hmm ok i see
Van (07:48:46 14/5/2024): thank you so much
Alvin R (07:49:25 14/5/2024): Thank you for your time as well. I will now close
this chat session and have a great day ahead! Thank you for choosing Pearson.
