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Basic Troubleshooting Guide

This document is a basic troubleshooting guide for end users working from home, addressing common issues such as VPN connectivity, tool loading problems, and internet access while connected to VPN. It provides step-by-step troubleshooting steps including checking internet connection, speed requirements, and restarting the machine. If issues persist, users are advised to contact their Team Lead to raise a ticket to IT.

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cadiente.erylle
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15 views1 page

Basic Troubleshooting Guide

This document is a basic troubleshooting guide for end users working from home, addressing common issues such as VPN connectivity, tool loading problems, and internet access while connected to VPN. It provides step-by-step troubleshooting steps including checking internet connection, speed requirements, and restarting the machine. If issues persist, users are advised to contact their Team Lead to raise a ticket to IT.

Uploaded by

cadiente.erylle
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Basic Troubleshooting Guide for End Users

WFH

Common Issues Basic Troubleshooting

a. Make sure you are connected to the internet.


b. Make sure speed requirement is achieved (5Mbps DL, 2Mbps UL)
Cannot connect to VPN
c. Temporarily use other source of internet connection to identify if it is
an ISP issue.
Tools are not loading a. Make sure you are connected to VPN.
properly. b. Make sure internet connection is stable.
a. Make sure internet connection is stable by providing speed test
while disconnected to VPN.
b. Make sure to provide screenshot of VPN software console
No internet while inside VPN (Forticlient) and web browser testing.
VPN Error message appears a. Try to restart the Machine/PC.
Other issues a. Try to restart the Machine/PC.

Note: If any of these steps did not resolve the issue, please
reach out to your Team Lead to raise a ticket to IT.

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