ONLINE GO OD S A N D

SERVICE
ONLINE SERVICES
An online service refers to any information and services provided over the internet.
These services not only allow subscribers to communicate with each other, but they also
provide unlimited access to information. Online services can range from simple to
complex. A basic online service may help subscribers gain needed data through a search
engine, while a complex one might be an online mortgage application from a bank. Online
services may be free or paid.
 TYPES OF SERVICE
SHOPPING SITE BOOKING SYSTEM
Online shopping is electronic commerce which allows Transportation, cinema/entertaiment and hotel
consumers to directly buy good or services from a seller now can be purchased online. Customers can
using internet.
choose their travel time and seat that they want to
For seller in shop online use a product catalogue to
sell the product. In product catalogue it will showing :
buy. When customers buy ticket using an onine
booking system, the ticket will sent via email or
• Image of the product the ticket was show on the app used when
• Product description booking the ticket.

• Product price For some types of travel, companies use

e-tickets that are linked to the id or passport so
• Ratings by customers that the customer with the same id or passport can
• Popularity of the product check in.

• Product code
• The number of item in stock
 TYPES OF SERVICE
BANKS EDUCATION AND TRAINING PROVIDERS
Banks right now allow customers for using online, like Online training cours allow learnes to access:
if the customers want to pay, transfer, or checking money.

Usually bank send notification or alert via application, • Libraries of online journals and reference archive
email, or message, so customers didn’t have to go to bank
if they want to carry out transaction. • Online support from teachers
• Checking balance • Learning and assessment materials
GAMING SITES
• Setting balance alert Gaming sites are online application that allow users to play
games that are hosted on a remote server. Sometimes game
• Making payments and transfers can be multiplayers so that players can control different
character in the game and other player can see their actions
• Appliying for loans and other financial product in real time.

• Accessing customers service and help system

• Changing personal information
 TYPES OF SERVICE
NEWS AND OTHER INFORMATION PROVIDERS AUCTION SITES
Auction sites allow sellers to list items for sale
News providers give an up to date access to
for a certain period of the time and allow buyers
stories using blogs and notifications that sent to
to offer money for these item. The seller can
subscribers. Information that can be sent in a real
choose the buyer with a high rating for paying the
time is:
item that they sell. If the buyer does not pay, then
• Weather the seller can sell it to the other buyer that offered
the second highest amount of money.
• Sport
• Stock Market
• Currency values
 THE IMPACT OF LIFESTYLE AND BEHAVIOUR
Access to online service change people’s lifestyle by giving them more time to do important things
such as spending time with family. Online service have benefits and drawbacks for people’s lifestyle.
Benefits of online goods and services.

• Easily reorder the same product

• Check product
• Avoiding to go to the supermarket, station, bank, cinema, etc
• Avoiding for waiting payments
• Be notified if there is a delay
• Avoid carrying cash
• Receive weather alerts
Drawbacks of online goods and services.

• Could make people less patient and more demanding of other

• People become more isolated
• They spend less time connecting with people face to face, and reduce face to face
communicating skill

• Negative impact on memory

• Making them lazy
 THE IMPACT ON THE WAYS THAT ORGANIZATION DO BUSINESS
For the impact on organization is :

• Improved communication
• Access to global markets
• Access to global workforce
• Use of big data to understand customers behaviour
• Increased competition
• The way in which the organization secures business information
 TRANSACTIONAL DATA
An online transaction occurs whenever data is sent between devices on the internet. Some of thid
transactional data can be tracked online by networking device. This data is stored in cookies. It is
possible to encrypt cookies when they are transferred between devices online.
Data that can be stored as cookies :

• Date and time transaction

• Ip address
• Viewed or bought product
• Reffering website
• Item in shopping basket
• Button pressed by user
• Data entered into web forms
 Different type of cookies :

• Session cookies 🡺 These are only stored until a web page is closed in the browser
• Persistent cookies 🡺 These are used to record information about the user’s use of internet over
time. They can be used to keep a user logged into an online account so they do not have to log
in every time they visit a website.

• Third party cookies 🡺 These can be use to personalize users online experience or to send
targeted adverts that are more relevant to an individual user
THE CLOUD
"The cloud" refers to servers that are accessed over the internet. Cloud servers are located in data centers
all over the world. By using cloud computing, users and companies do not have to manage physical
servers themselves or run software applications on their own machines.

The cloud enables users to access the same files and

applications from almost any device, because the computing
and storage takes place on servers in a data center, instead of
locally on the user device.
 HOSTED APPLICATIONS SOFTWARE
Web apps are also known as hosted applications because the software is hosted on a server.
Hosted applications are only available with an internet connections and can be affected by
latency and bandwidth, which can create a poor user experience.
Because hosted software uses the client-server model, it means that multiple clients can use
the same application or even the same file at the same time. This give user the ability to work on
a document together.

Benefits Drawbacks
Accessible from many types of connected device Can access using internet
Can include the use of online data storage to save User experience can be affected by high latency or low
files online bandwidth
Features that enable collaboration Not as many features as locally installed software
 ONLINE DATA STORAGE
Benefits Drawbacks

Can backup automatically Possible data protection issues is stored on servers in a

different country
The storage is scalable Dependent on online storage provider security

Sharing data is easier File transfer speed are much slower than local storage

Unlimited storage Only can access using internet

Enables collaboration Some software not available as hosted applications so file
cannot be opened without being downloaded
More local storage made available for locally Often have to pay for additional storage
installed apps and local file
 IMPACT OF THE CLOUD
1. Impact for business
• Cost Reduction
Cloud computing helps in reducing the expenses of the company as resources are acquired only when they are needed and payment is
made as per usage.

• Scalability
This is the key benefit of cloud technology as the client has the flexibility to scale up and scale down the resources as per the
requirements of the organization.

• Flexibility
Customers or users are free to decide about the services which they want to use and pay as per use. Also, users have the option to
switch from one cloud to another.

• Provide Almost Unlimited Storage

Users can store a lot more data on the cloud than their local physical storage devices.

• Disaster Recovery
A business using cloud services need not prepare complex disaster recovery plans because the cloud service providers take care of such
issues and help the clients to recover faster.
 IMPACT OF THE CLOUD
2. Impact on Workforce
Cloud Computing helps in creating a virtual workplace whereby various applications and services can be
hosted on one central platform. Employees can access the workplace from anywhere in the world and at any
time, provided there is internet connectivity.
3. Impact on Society
• Social Media 🡺 The picture that had been upload on social media will stored on the cloud
• Entertainment 🡺Netflix, Disney, etc use cloud to deliver the content, so that we can watch movie anytime and
everywhere
• Shopping 🡺 Amazon, shopee and many more apps have made the shopping experience much easier.
• Education 🡺 The information, lessons, and material used for learning are stored in the cloud. Now students
can access requested data anytime, anywhere.
• Health care 🡺 Digital records of patients are stored in the cloud by the Hospitals or Healthcare service
providers.
• Communication 🡺 Cloud also allows users to enjoy network-based communication tools such as emails,
messaging, and calling apps like Gmail, WhatsApp, etc