5/25/23, 12:57 PM Check Answers
15.2 Troubleshoot a Malfunctioning Computer
Lab Report
Time Spent: 00:17
Score: 0/5 (0%)
TASK SUMMARY
Required Actions
Remove the failed power supply
BIOS detects 12 GB of memory installed
Install and connect the ATX 20+4-pin PCIe power supply Show Details
Memory is installed in the correct slots for Triple Channel Mode
Boot to Windows
EXPLANATION
Complete this lab as follows:
1. Observe the symptoms.
a. Select the power button on the computer.
The computer fails to turn on.
b. Select OK to close the prompt.
c. Above the computer, select Back.
Since the computer is plugged in and the power switch on the power supply is on, you can assume there is
an issue with the power supply.
2. Test the power supply.
a. Above the computer, select Motherboard to switch to the motherboard view of the computer.
b. Under Shelf, expand PC Tools.
c. Drag the Power Supply Tester to the Workspace (on the left side of the computer).
d. From the motherboard, drag the:
20+4 pin power supply connector to the 24-pin port on the Power Supply Tester.
8-pin CPU power connector to the 8-pin port on the Power Supply Tester.
e. From the Selected Component pane, drag an unconnected Connector, SATA, 15-pin power connector to
the SATA port on the Power Supply Tester.
The readings on the Power Supply Tester indicate that the power supply is bad.
3. Remove the power supply from the computer.
a. Drag the power connector from the video card to the Workspace.
b. Above the computer, select Back.
c. Drag the power cord from the power supply to the Workspace.
d. Above the computer, select Drive Bays to switch to the drive bays view of the computer.
e. Drag the SATA 15-pin connectors from both the SATA hard drive and the optical drive to the Workspace.
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5/25/23, 12:57 PM Check Answers
f. From the Workspace, drag the connectors from the Power Supply Tester to the Workspace.
g. Above the computer, select Motherboard.
h. Drag the power supply to the Workspace.
Notice that this is an ATX 20+4 PCIe power supply.
4. Install a new power supply and provide power to all the essential components.
a. Under Shelf, expand Power Supplies.
b. Drag the Power Supply, ATX, 20-pin power supply to the motherboard.
c. From the Selected Component pane:
Drag the 20+4-pin connector to the motherboard to provide power to the motherboard.
Drag an 8-pin connector to the CPU power connector to provide power to the CPU.
Drag the 6-pin connector to the video card.
d. Above the computer, select Drive Bays.
e. From the Selected Component pane:
Drag an unconnected SATA, 15-pin power connector to the hard drive.
Drag an unconnected SATA, 15-pin power connector to the optical drive.
f. Above the computer, select Back.
g. Under Partial Connections for the wall plate, select the power cord.
h. From the Selected Component pane, drag the unconnected AC Power Connector to the power supply.
i. On the power supply, select the power supply switch to set it to the on position.
5. Test the solution.
a. Above the computer, select Front.
b. Select the power button on the computer.
Notice that:
The computer powers on, so you know the power supply was bad.
The computer continues to beep, indicating there is an issue with the memory.
c. From the upper left, select Bench to return to the hardware view.
d. On the computer, select the power button to turn it off.
6. Test and, if necessary, replace the memory modules.
a. Above the computer, select Motherboard.
b. Under Shelf, expand PC Tools.
c. Drag the Memory Tester to the Workspace.
d. Drag a memory module from the computer to the correct slot on the memory tester.
e. Select Test. (Notice the size, speed, and type of memory indicated on the memory tester.)
If the memory tester indicates BAD, drag the module to the Workspace.
If the memory tester indicates OK, return the module to the computer.
f. Repeat steps 6d–6e for each memory modules in the computer.
g. Under Shelf, expand Memory Modules.
h. Drag the memory module of the same size, speed, and type as the bad memory removed from the
computer.
7. Test the solution.
a. Above the computer, select Front.
b. Select the power button on the computer to power it on.
The computer boots successfully.
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