HSK-2100

Week 1-20 –By Jayson Panalandang

Items like cash, gadgets, and jewelry that are lost and found in a hotel are
example of what?
The correct answer is: valuables
It is an asset of the hotel as they can help build hotel guests' contentment
and trust.

The correct answer is: well-mannered staf

Hotel rules are designed for _________

The correct answer is: A discipline

It is personal skills are the abilities and talents that exist within the
individual, which aids him or her in problem solving.
The correct answer is: Intrapersonal skills
Below are examples of tasks of a housekeepers except:
The correct answer is: ofers a partnership in a business
Interpersonal skills or people skills are the life skills we use in communicating
and interacting with people. Below are examples of interpersonal skills
except:
The correct answer is: ability to cope with change
Being able to face the consequence of your action and not blaming others for
what had happened means:

The correct answer is: being accountable for young actions

Interpersonal skills or personal skills are the abilities and talents that exists
within the person, which aids him or her in problem solving. Below are
examples of intrapersonal skills except:

The correct answer is: communicate clearly

Hotels have a mandatory ______________________________ rule for room
attendant upon entering the room.
The correct answer is: two-knock, three-announcement rule
It is allowed that the housekeepers should solicit or negotiate the amount
with guest.
The correct answer is: False
The following are points to remember when servicing a guest room except:

The correct answer is: Clean from farthest point out

He/She is responsible for ensuring that the public area attendants or
housemen are doing their job in maintaining the cleanliness, orderliness, and
upkeep of the aesthetic image of all public areas.

The correct answer is: Public Area Supervisor

They are also called Chambermaids.

The correct answer is: Room Attendants

The executive housekeeper is the head of the housekeeping and serves
several responsibilities. Below are responsibilities of an executive
housekeeper except:

The correct answer is: translate all hotel policies, procedures, and standards
into housekeeping operations.
The sequence for servicing of rooms has to be observed. What is the final
sequence for servicing rooms?

The correct answer is: checking the rom at once

Departure rooms should be cleaned first to prepare them for the next guest
to come. The next to be attended are rooms for the tags “Clean my Room”
and the last to be attended are the:

The correct answer is: rooms with occupants for check out
The following are bedroom amenities except:

The correct answer is: hair brush

Evening service or turndown is needed when:

The correct answer is: none of the above

These are examples of bathroom amenities except:

The correct answer is: linens

Early maid service or special guest request to clean the room should be
attended immediately to:
The correct answer is: all of the above
When checking into a hotel, it is a must that all guests should familiarize
themselves with the house rules. They are also required to fully adhere with
it because any violation would mean cancellation of reservation. Which of the
following cases that might result to guest cancellation of reservation?
The correct answer is: All of the above
The following are the common problems related to housekeeping except:

The correct answer is: employees complaint about the tip given by a guest
It is prepared by housekeeping department and handed down to the front
desk to give them an update as to the status of each hotel room.
The correct answer is: Housekeeping Status Report
In handling guest queries for information about the hotel products and
services, employees are expected to be:

The correct answer is: all of the above

In case the hotel cancelled accommodation due to guest violation, the guest
will pay:
The correct answer is: 50 % of the total for accommodation
Ms. Jaydel notice that the faucet in the Maderazo Hotel is not functioning.
She immediately report the faucet to the room attendant assigned to her
room. As a room attendant, what kind of form you are going to write the
problem that the guest was reported?

The correct answer is: Maintenance Request Form

Mrs. Umali decided to put “Do Not Disturb” sign in her room because she
have many things to accomplish. As a room attendant, what are you going to
do if you want to clean the room of the guest?
None of the above

It is personal skills are the abilities and talents that exist within the
individual, which aids him or her in problem solving.
The correct answer is: Intrapersonal skills
It is an asset of the hotel as they can help build hotel guests' contentment
and trust.
The correct answer is: well-mannered staf
Items like cash, gadgets, and jewelry that are lost and found in a hotel are
example of what?

The correct answer is: valuables

The last step in cleaning a guest room is:

The correct answer is: giving a final look to check everything

Guest is always right.
The correct answer is: True
Housekeeping and front office play an important role in managing
housekeeping activities. The following are purposes of housekeeping and
front office forms except:

The correct answer is: use to evaluate performance of employees

It is allowed that the housekeepers should solicit or negotiate the amount
with guest.
The correct answer is: False
It is a special service provided by the housekeeping department in which a
housekeeper enters a guestroom early in the evening to do second cleaning
or tidying up the room, re-stocking supplies, and turning down the bed.
The correct answer is: Turn-Down Service
To whom the room attendant inform if there were a problem that he can’t
handle?

The correct answer is: Duty Manager

Departure rooms should be cleaned first to prepare them for the next guest
to come. The next to be attended are rooms for the tags “Clean my Room”
and the last to be attended are the:

The correct answer is: rooms with occupants for check out
Below are examples of tasks of a housekeepers except:

The correct answer is: ofers a partnership in a business

The use of this form is to establish a set of procedure that would ensure
there will no defects and any missing amenities for the guest.
The correct answer is: Housekeeping Work Order Form
When checking into a hotel, it is a must that all guests should familiarize
themselves with the house rules. They are also required to fully adhere with
it because any violation would mean cancellation of reservation. Which of the
following cases that might result to guest cancellation of reservation?

The correct answer is: All of the above

He/She is employed on-site to mend uniforms, linens, and upholstery or
repurpose ripped linens into aprons and rags.
The correct answer is: Upholster
The executive housekeeper is the head of the housekeeping and serves
several responsibilities. Below are responsibilities of an executive
housekeeper except:
The correct answer is: translate all hotel policies, procedures, and standards
into housekeeping operations.
It is not require to take the request of the guests.
The correct answer is: False
It is the largest department of the hotel.
The correct answer is: Housekeeping Department
In wiping surfaces while cleaning a guest room, it is important to use allotted
wiping cloth for each area to:

The correct answer is: ensure cleanliness

A cleaning tool used to collect dust and dirt with a help of a broom.
The correct answer is: dust pan
The following are cleaning equipment except:

The correct answer is: glass cleaner

_________ is a brush used for cleaning sturdy dirt from floors and walls.

The correct answer is: scrub brush

The standard number of bed sheets usually placed in the maid’s cart is
________.
The correct answer is: 2 per bed
The standard procedure in setting up a maid’s cart must be bed sheets in
one shelf, towel in another, and bathroom amenities in a separate shelf.
Heavy linens are placed on ________.
The correct answer is: lower shelf
All items found by the guests and staf should be stored in a ventilated room
and kept for _________________ months/s before being released to the finder.

Select one:
a. two months
b. three months
c. four months

d. one month
Feedback

The correct answer is: three months

Question 2
Correct
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The most expensive rom provide by a hotel.

Select one:
a. President’s suite
b. Suite room
c. Executive suite

d. Villa
Feedback

The correct answer is: President’s suite

Question 3
Correct
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An important instrument that housekeeping staf use to access the guest

room and carry out their duties.

Select one:
a. card
b. endorsement form
c. room key

d. log book
Feedback

The correct answer is: room key

Question 4
Correct
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A room status terminology where there is a guest occupying the room with
large luggage.
Select one:
a. XB
b. NB
c. NNS

d. LB
Feedback

The correct answer is: LB

Question 5
Correct
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A room status terminology where there is a guest occupying the room and it
has already been cleaned by a housekeeper.
Select one:
a. OC
b. OD
c. OOO

d. OOC
Feedback
The correct answer is: OC
Question 6
Correct
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Hotel guests can be classified according to except:

Select one:
a. Numbers
b. Origin
c. Travellers

d. Trip purpose
Feedback

The correct answer is: Travellers

After knocking in the door, what term are you going to say before entering?
Select one:
a. Housekeeping!
b. Good morning Ma’am!
c. Is there people inside?

d. a and c
Feedback

The correct answer is: Housekeeping!

Question 2
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Before leaving the room you should do all of the following except:
Select one:
a. Leave the door wide open as you enter the room.
b. Set the aircon temperature.
c. Empty dustbin and ashtrays.

d. Replace soiled linens if necessary.

Feedback

The correct answer is: Leave the door wide open as you enter the room.
Question 3
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This is the last step in preparation for turn down service.

Select one:
a. Clear departure room as per hotel requirements
b. Finish all turndown by 10:00 pm
c. Take the status report of the floor from the desk

d. Take out trolley with linen and amenities

Feedback

The correct answer is: Clear departure room as per hotel requirements
Question 4
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This is the last step in cleaning guest room.
Select one:
a. Set the air conditioner temperature
b. Check all fixtures if it is working
c. Turn of lights except for night lamp or passage

d. Give a final look to make sure everything is done perfectly according to

the hotel standard
Feedback

The correct answer is: Give a final look to make sure everything is done
perfectly according to the hotel standard
Question 5
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The standard size of a queen pillow is ______.

Select one:
a. 20 x 26 inches
b. 20 x 36 inches
c. 20 x 30 inches

d. 20 x 20 inches
Feedback

The correct answer is: 20 x 26 inches

Herbicides are used to control. ______________.

Select one:
a. bed bugs and ants
b. fungus that are pathogenic or disease –causing
c. weeds or other unwanted plants
d. rats and rodents
Feedback

The correct answer is: weeds or other unwanted plants

Question 2
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Insecticides are used to control ______________.

Select one:
a. weeds or other unwanted plants
b. fungus that are pathogenic or disease causing
c. rats and rodents

d. ants, flies, moths and cockroaches

Feedback

The correct answer is: ants, flies, moths and cockroaches

Question 3
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Insects and pests include ants, moths, cockroaches, flies, mosquitoes,

spiders, mice and bed bugs.
Select one:
a. False

b. True
Feedback

The correct answer is: True

Question 4
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The diferent types of pesticides are insecticides, herbicides, fungicides and

rodenticides.
Select one:
a. True

b. False
Feedback

The correct answer is: True

Question 5
Not answered
Marked out of 1.00
What is the correct procedure in cleaning the ceiling, wall and floor?
The correct answer is: from top going down

It is prepared by housekeeping department and handed down to the front

desk to give them an update as to the status of each hotel room.

Select one:
a. Guest Room Cleaning Checklist
b. Housekeeping Status Report
c. Housekeeping Work Order Form

d. Maintenance Request Form

Feedback

The correct answer is: Housekeeping Status Report

Question 2
Correct
Mark 1.00 out of 1.00

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Hotel rules are designed for _________.

Select one:
a. discipline
b. security
c. mastery

d. a and c
Feedback

The correct answer is: discipline

Question 3
Correct
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It is not require to take the request of the guests.

Select one:
a. False
b. both a and b
c. d. none of the above

d. True
Feedback

The correct answer is: False

Question 4
Correct
Mark 1.00 out of 1.00

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In wiping surfaces while cleaning a guest room, it is important to use allotted

wiping cloth for each area to:

Select one:
a. become safe
b. avoid hazards
c. ensure cleanliness

d. avoid cross contamination

Feedback

The correct answer is: avoid cross contamination

Question 5
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In handling guest queries for information about the hotel products and
services, employees are expected to be:

Select one:
a. knowledgeable about the product or service
b. approachable
c. all of the above

d. polite
Feedback

The correct answer is: all of the above

Question 6
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Housekeeping and front office play an important role in managing

housekeeping activities. The following are purposes of housekeeping and
front office forms except:

Select one:
a. can be used to make decisions to make important decisions
b. serves as evidence in a specific incident
c. use to keep track information

d. use to evaluate performance of employees

Feedback

The correct answer is: use to evaluate performance of employees

Question 7
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In cleaning unreachable places like ceiling, to reduce physical fatigue caused

by stooping, the best tool to used is _____.

Select one:
a. all purpose cleaner
b. feather duster
c. squeegee

d. long handle mops or brooms

Feedback
The correct answer is: long handle mops or brooms
Question 8
Correct
Mark 1.00 out of 1.00

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Being able to face the consequence of your action and not blaming others for
what had happened means:

Select one:
a. being flexible
b. being accountable for young actions
c. demonstrate responsibility

d. ability to manage conflict

Feedback

The correct answer is: being accountable for young actions

Question 9
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The last procedure in setting up a maid’s cart or trolley is to ___________.

Select one:
a. place hand caddy at the base of the trolley
b. place on top of the shelf all amenities and bathroom supplies
c. position vacuums and sweeping equipment on one side of the trolley

d. record all items needed

Feedback
The correct answer is: record all items needed
Question 10
Correct
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Hotel guests can be classified according to except:

Select one:
a. Travellers
b. Numbers
c. Origin

d. Trip purpose
Feedback

The correct answer is: Travellers

Question 11
Correct
Mark 1.00 out of 1.00

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Question text

Herbicides are used to control. ______________.

Select one:
a. bed bugs and ants
b. fungus that are pathogenic or disease –causing
c. weeds or other unwanted plants

d. rats and rodents

Feedback
The correct answer is: bed bugs and ants
Question 12
Correct
Mark 1.00 out of 1.00

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Housekeeping is a physically demanding and tiring job, which is classified

under ____________.

Select one:
a. light to moderately heavy
b. heavy work
c. a and b

d. moderately heavy
Feedback

The correct answer is: moderately heavy

Question 13
Correct
Mark 1.00 out of 1.00

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Insecticides are used to control ______________.

Select one:
a. weeds or other unwanted plants
b. fungus that are pathogenic or disease causing
c. rats and rodents

d. ants, flies, moths and cockroaches

Feedback
The correct answer is: ants, flies, moths and cockroaches
Question 14
Correct
Mark 1.00 out of 1.00

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Question text

Ms. Jaydel notice that the faucet in the Maderazo Hotel is not functioning.
She immediately report the faucet to the room attendant assigned to her
room. As a room attendant, what kind of form you are going to write the
problem that the guest was reported?

Select one:
a. Housekeeping Work Order Form
b. Maintenance Request Form
c. Guest Room Cleaning Checklist

d. Housekeeping Status Report

Feedback

The correct answer is: Maintenance Request Form

Question 15
Correct
Mark 1.00 out of 1.00

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Question text

Below are examples of tasks of a housekeepers except:

Select one:
a. changing of linens and toiletries
b. cleaning the bathrooms
c. cleaning the floors
d. ofers a partnership in a business
Feedback

The correct answer is: ofers a partnership in a business

Question 16
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Heavy physical workload and excessive bodily motions can cause ____
Select one:
a. shoulder injury
b. neck injury
c. back injury

d. arm injury
Feedback

The correct answer is: back injury

Question 17
Correct
Mark 1.00 out of 1.00

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Interpersonal skills or people skills are the life skills we use in communicating
and interacting with people. Below are examples of interpersonal skills
except:

Select one:
a. ability to listen
b. ability to cope with change
c. ability to communicate clearly

d. ability to manage conflict

Feedback

The correct answer is: ability to cope with change

Question 18
Correct
Mark 1.00 out of 1.00

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When checking into a hotel, it is a must that all guests should familiarize
themselves with the house rules. They are also required to fully adhere with
it because any violation would mean cancellation of reservation. Which of the
following cases that might result to guest cancellation of reservation?
Select one:
a. Ana bring her Chihuahua while checking in.
b. All of the above
c. Liza caries with her an iron for her clothes upon checking in

d. Luis allows his friends to stay overnight in his hotel room

Feedback

The correct answer is: All of the above

Question 19
Correct
Mark 1.00 out of 1.00

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Departure rooms should be cleaned first to prepare them for the next guest
to come. The next to be attended are rooms for the tags “Clean my Room”
and the last to be attended are the:
Select one:
a. occupied rooms
b. rooms with occupants for check out
c. rooms with “Do not Disturb Sign”

d. out of order rooms

Feedback

The correct answer is: rooms with occupants for check out
Question 20
Correct
Mark 1.00 out of 1.00

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To whom the room attendant inform if there were a problem that he can’t
handle?

Select one:
a. Supervisor
b. Room Supervisor
c. Front Office Supervisor

d. Duty Manager
Feedback

The correct answer is: Duty Manager

Question 21
Correct
Mark 1.00 out of 1.00

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All items found by the guests and staf should be stored in a ventilated room
and kept for _________________ months/s before being released to the finder.

Select one:
a. three months
b. four months
c. one month

d. two months
Feedback

The correct answer is: three months

Question 22
Correct
Mark 1.00 out of 1.00

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Question text

It is a special service provided by the housekeeping department in which a

housekeeper enters a guestroom early in the evening to do second cleaning
or tidying up the room, re-stocking supplies, and turning down the bed.
Select one:
a. Cleaning Service
b. Extra Service
c. Self-Service

d. Turn-Down Service
Feedback

The correct answer is: Turn-Down Service

Question 23
Correct
Mark 1.00 out of 1.00
 Flag question
Question text

The most expensive rom provide by a hotel.

Select one:
a. Suite room
b. Executive suite
c. President’s suite

d. Villa
Feedback

The correct answer is: President’s suite

Question 24
Correct
Mark 1.00 out of 1.00

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Question text

Guest is always right.

Select one:
a. False
b. True
c. none of the above

d. both a and b
Feedback

The correct answer is: True

Question 25
Correct
Mark 1.00 out of 1.00
 Flag question
Question text

An important instrument that housekeeping staf use to access the guest

room and carry out their duties.
Select one:
a. card
b. log book
c. endorsement form

d. room key
Feedback

The correct answer is: room key

Question 26
Correct
Mark 1.00 out of 1.00

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Question text

In case the hotel cancelled accommodation due to guest violation, the guest
will pay:
Select one:
a. 100 % of the total for accommodation
b. 50 % of the total for accommodation
c. 75 % of the total for accommodation

d. 20 % of the total for accommodation

Feedback

The correct answer is: 50 % of the total for accommodation

Question 27
Correct
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Insects and pests include ants, moths, cockroaches, flies, mosquitoes,

spiders, mice and bed bugs.
Select one:
a. True

b. False
Feedback

The correct answer is: True

Question 28
Correct
Mark 1.00 out of 1.00

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Mrs. Umali decided to put “Do Not Disturb” sign in her room because she
have many things to accomplish. As a room attendant, what are you going to
do if you want to clean the room of the guest?

Select one:
a. None of the above
b. Still go inside and clean the room and say an excuse.
c. Ask the Manager to call the guest on telephone

d. Respect the guests’ decision

Feedback

The correct answer is: Respect the guests’ decision

Question 29
Correct
Mark 1.00 out of 1.00

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The following are the common problems related to housekeeping except:

Select one:
a. employees complaint about the tip given by a guest
b. physical injuries related to work
c. failure to restock room with amenities

d. theft complaint of guest

Feedback

The correct answer is: employees complaint about the tip given by a guest
Question 30
Correct
Mark 1.00 out of 1.00

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Question text

The executive housekeeper is the head of the housekeeping and serves

several responsibilities. Below are responsibilities of an executive
housekeeper except:
Select one:
a. translate all hotel policies, procedures, and standards into housekeeping
operations.
b. supervise the changing of floor linens
c. represent the department during top management meetings

d. manage housekeeping team

Feedback
The correct answer is: translate all hotel policies, procedures, and standards
into housekeeping operations.
Question 31
Correct
Mark 1.00 out of 1.00

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What is the correct procedure in cleaning the ceiling, wall and floor?

Select one:
a. from bottom to top
b. from top going down
c. From left to right

d. from left to right

Feedback

The correct answer is: from top going down

Question 32
Correct
Mark 1.00 out of 1.00

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The last step in cleaning a guest room is:

Select one:
a. replenish supplies
b. giving a final look to check everything
c. empty dustbin and ashtrays

d. turning of of the lights

Feedback
The correct answer is: giving a final look to check everything
Question 33
Correct
Mark 1.00 out of 1.00

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Question text

A room status terminology where there is a guest occupying the room and it
has already been cleaned by a housekeeper.

Select one:
a. OD
b. OOC
c. OOO

d. OC
Feedback

The correct answer is: OC

Question 34
Correct
Mark 1.00 out of 1.00

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_________ is a brush used for cleaning sturdy dirt from floors and walls.
Select one:
a. scrub brush
b. sink
c. wall brush

d. toilet brush
Feedback
The correct answer is: scrub brush
Question 35
Correct
Mark 1.00 out of 1.00

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Question text

It is personal skills are the abilities and talents that exist within the
individual, which aids him or her in problem solving.

Select one:
a. Interpersonal skills
b. Intrapersonal skills
c. Communication skills

d. Specialized skills
Feedback

The correct answer is: Intrapersonal skills

Question 36
Correct
Mark 1.00 out of 1.00

Flag question
Question text

When checking into a hotel, it is a must that all guests should familiarize
themselves with the house rules. They are also required to fully adhere with
it because any violation would mean cancellation of reservation. Which of the
following cases that might result to guest cancellation of reservation?

Select one:
a. All of the above
b. Liza caries with her an iron for her clothes upon checking in
c. Ana bring her Chihuahua while checking in.
d. Luis allows his friends to stay overnight in his hotel room
Feedback

The correct answer is: All of the above

Question 37
Correct
Mark 1.00 out of 1.00

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Question text

Hotels have a mandatory ______________________________ rule for room

attendant upon entering the room.

Select one:
a. two-knock, three-announcement rule
b. three knocks
c. b and c

d. one-knock, two-announcement rule

Feedback

The correct answer is: two-knock, three-announcement rule

Question 38
Correct
Mark 1.00 out of 1.00

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The use of this form is to establish a set of procedure that would ensure
there will no defects and any missing amenities for the guest.

Select one:
a. Guest Room Cleaning Checklist
b. Housekeeping Work Order Form
c. Housekeeping Status Report

d. Maintenance Request Form

Feedback

The correct answer is: Housekeeping Work Order Form

Question 39
Correct
Mark 1.00 out of 1.00

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Question text

A room status terminology where there is a guest occupying the room with
large luggage.
Select one:
a. XB
b. NB
c. LB

d. NNS
Feedback

The correct answer is: LB

Question 40
Correct
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A personal protective equipment that must be worn while cleaning a

bathroom.
Select one:
a. safety footwear
b. safety gloves
c. safety mask

d. safety eyewear
Feedback

The correct answer is: safety mask

Question 41
Correct
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He/She is employed on-site to mend uniforms, linens, and upholstery or

repurpose ripped linens into aprons and rags.

Select one:
a. Uniform Room Supervisor
b. Chambermaids
c. Laundry Room Attendant

d. Upholster
Feedback

The correct answer is: Upholster

Question 42
Correct
Mark 1.00 out of 1.00

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Items like cash, gadgets, and jewelry that are lost and found in a hotel are
example of what?

Select one:
a. both a and c
b. perishable items
c. valuables

d. non-perishable items
Feedback

The correct answer is: valuables

Question 43
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This is considered as a mandatory and must be “immediately available” worn

by any person if exposed to hazardous materials or if danger and possible
cause for injury is present.

Select one:
a. professional protective equipment
b. safety eyewear
c. safety gloves

d. personal protective equipment

Feedback

The correct answer is: personal protective equipment

Question 44
Correct
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The diferent types of pesticides are insecticides, herbicides, fungicides and
rodenticides.

Select one:
a. False

b. True
Feedback

The correct answer is: True

Question 45
Correct
Mark 1.00 out of 1.00

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The following are cleaning equipment except:

Select one:
a. wet and dry vacuum cleaner
b. maid’s cart or trolley
c. scrubber and polisher

d. glass cleaner
Feedback

The correct answer is: glass cleaner

Question 46
Correct
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It is the largest department of the hotel.

Select one:
a. Food and Beverage Department
b. Housekeeping Department
c. Front Desk Department

d. Bartending Department
Feedback

The correct answer is: Housekeeping Department

Question 47
Correct
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Question text

Interpersonal skills or personal skills are the abilities and talents that exists
within the person, which aids him or her in problem solving. Below are
examples of intrapersonal skills except:

Select one:
a. adaptability
b. self-awareness
c. social awareness

d. communicate clearly
Feedback

The correct answer is: adaptability

Question 48
Correct
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It is allowed that the housekeepers should solicit or negotiate the amount
with guest.

Select one:
a. False
b. Both a and b

c. True
Feedback

The correct answer is: False

Question 49
Correct
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Question text

A cleaning tool used to collect dust and dirt with a help of a broom.

Select one:
a. dust pan
b. squeegee
c. brush

d. garbage bin
Feedback

The correct answer is: dust pan

Question 50
Correct
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Question text
It is an asset of the hotel as they can help build hotel guests' contentment
and trust.

Select one:
a. responsible staf
b. well-mannered staf
c. well-groomed staf

d. industrious staf
Feedback

The correct answer is: well-mannered staf

To dry the entire toilet bowl after cleaning, one should use ______________in
removing all marks

Select one:
a. A clean dry cloth
b. a damp cloth
c. a towel

d. a toilet paper
Feedback

The correct answer is: a damp cloth

Question 2
Correct
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Cleaning solution placed in the toilet bowl while cleaning should be soaked
for _____________________

Select one:
a. 5 minutes
b. 10 minutes
c. 15 minutes

d. 7 minutes
Feedback

The correct answer is: 5 minutes

Question 3
Correct
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Question text

Polishes are cleaning agents that are applied to the surface to form a hard
protective layer and thus guard against finger marks, stains and scratches.
The following are polishes used in housekeeping except:

Select one:
a. floor polish
b. metal polish
c. furniture polish

d. shoe polish
Feedback

The correct answer is: shoe polish

Question 4
Correct
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__________ is a cleaning agent used for hiding bad smells.

Select one:
a. detergent
b. deodorant
c. polishes

d. disinfectant
Feedback

The correct answer is: polishes

Question 5
Correct
Mark 1.00 out of 1.00

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Question text

Synthetic detergent is made from organic chemicals derived from petroleum.

These are used extensively in housekeeping, for cleaning task and for
washing up the floors. They may be in the form of a powder, liquid, gel or
____________

Select one:
a. cream
b. crystal
c. chunks

d. flakes
Feedback

The correct answer is: crystal

________of tools helps in maintaining their efficiency and keeping its life long.
It is therefore essential to check all tools before keeping it while observing
the routine “clean up before keeping it”

Select one:
a. storing
b. Maintenance
c. repair

d. cleaning
Feedback

The correct answer is: Maintenance

Question 2
Correct
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The common task for all the employees of housekeeping is to provide a

product for the guest.
Select one:
a. True

b. False
Feedback

The correct answer is: True

Question 3
Correct
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Question text

All the dirty linens removed from room should be placed in ______________ in
the maid’s cart or trolley
Select one:
a. shelves of trolley
b. linen bag
c. plastic bag

d. trash bag
Feedback
The correct answer is: linen bag
Question 4
Correct
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The housekeepers themselves are the ones who decide on their own
schedule

Select one:
a. True

b. False
Feedback

The correct answer is: True

Question 5
Correct
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The maid’s cart trolley must be done, thrice a week.

Select one:
a. True

b. False
Feedback

The correct answer is: False

The role of communication must include the following except:
Select one:
a. building rapport and goodwill
b. no privacy and no confidentiality
c. honesty

d. use of appropriate verbal and non-verbal communication techniques

Feedback

The correct answer is: no privacy and no confidentiality

Question 2
Correct
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2. These are services delivered by a valet except:

Select one:
a. organization of tours and excursions
b. organization of special functions
c. delivery of room service

d. going out with the guest.

Feedback

The correct answer is: going out with the guest.

Question 3
Correct
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The enterprise policies and procedures may be related to the following

except:
Select one:
a. treatments of VIP
b. complimentary goods and services.
c. dishonesty

d. service standards and protocols

Feedback

The correct answer is: dishonesty

Question 4
Correct
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What is a personal characteristic required of a valet or butler?

Select one:
a. diplomacy
b. all of the above
c. tact and discretion

d. etiquette and good manners

Feedback

The correct answer is: all of the above

Question 5
Correct
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Grooming and personal presentation may be related to:

Select one:
a. hygiene and quality
b. Appearance and manners
c. hygiene and appearance

d. none of the above

Feedback

The correct answer is: none of the above

How might a valet satisfy a valet-serviced guest?
Select one:
a. Limit time allotted
b. Following company procedures
c. strict privacy

d. Guest belongings are properly handled

Feedback

The correct answer is: Guest belongings are properly handled

Question 2
Correct
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What do you think valets should do if asked by a guest to do something

illegal and/or dangerous?
Select one:
a. explain properly and refuse politely
b. make necessary action
c. report to the police

d. tell the superior

Feedback

The correct answer is: make necessary action

Question 3
Correct
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What is involved in giving care for the guest property?

Select one:
a. packing, unpacking, and organizing guest luggage
b. All of the above
c. Greeting the guest

d. concern on guest security and confidentiality

Feedback

The correct answer is: All of the above

Question 4
Correct
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What might be involved in dealing with guest luggage on their arrival?

Select one:
a. dealing with porters
b. sorting of luggage
c. using available trolley

d. Proper management of guest luggage

Feedback

The correct answer is: Proper management of guest luggage

Question 5
Correct
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Question text

What tasks might be required for valets to undertake in relation to guest

clothing during their stay?
Select one:
a. packing, unpacking, storing, and preparing of guest luggage
b. avoid damages and losses
c. checking and inspecting

d. B. proper handling of guest belongings

Feedback

The correct answer is: packing, unpacking, storing, and preparing of guest
luggage
The housekeepers themselves are the ones who decide on their own
schedule
Select one:
a. False

b. True
Feedback

The correct answer is: True

Question 2
Correct
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Question text
The enterprise policies and procedures may be related to the following
except:

Select one:
a. treatments of VIP
b. dishonesty
c. service standards and protocols

d. complimentary goods and services.

Feedback

The correct answer is: dishonesty

Question 3
Correct
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Question text

The role of communication must include the following except:

Select one:
a. building rapport and goodwill
b. no privacy and no confidentiality
c. honesty

d. use of appropriate verbal and non-verbal communication techniques

Feedback

The correct answer is: no privacy and no confidentiality

Question 4
Correct
Mark 1.00 out of 1.00

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Question text
What is a personal characteristic required of a valet or butler?
Select one:
a. diplomacy
b. tact and discretion
c. etiquette and good manners

d. all of the above

Feedback

The correct answer is: all of the above

Question 5
Correct
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Question text

________of tools helps in maintaining their efficiency and keeping its life long.
It is therefore essential to check all tools before keeping it while observing
the routine “clean up before keeping it”

Select one:
a. Maintenance
b. storing
c. repair

d. cleaning
Feedback

The correct answer is: Maintenance

Question 6
Correct
Mark 1.00 out of 1.00

Flag question
Question text

The common task for all the employees of housekeeping is to provide a

product for the guest.
Select one:
a. True

b. False
Feedback

The correct answer is: True

Question 7
Correct
Mark 1.00 out of 1.00

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Question text

Polishes are cleaning agents that are applied to the surface to form a hard
protective layer and thus guard against finger marks, stains and scratches.
The following are polishes used in housekeeping except:

Select one:
a. furniture polish
b. metal polish
c. shoe polish

d. floor polish
Feedback

The correct answer is: shoe polish

Question 8
Correct
Mark 1.00 out of 1.00

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Question text

Synthetic detergent is made from organic chemicals derived from petroleum.

These are used extensively in housekeeping, for cleaning task and for
washing up the floors. They may be in the form of a powder, liquid, gel or
____________
Select one:
a. chunks
b. crystal
c. cream

d. flakes
Feedback

The correct answer is: crystal

Question 9
Correct
Mark 1.00 out of 1.00

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Question text

What might be involved in dealing with guest luggage on their arrival?

Select one:
a. dealing with porters
b. sorting of luggage
c. using available trolley

d. Proper management of guest luggage

Feedback

The correct answer is: Proper management of guest luggage

Question 10
Correct
Mark 1.00 out of 1.00
 Flag question
Question text

What tasks might be required for valets to undertake in relation to guest

clothing during their stay?
Select one:
a. proper handling of guest belongings
b. avoid damages and losses
c. packing, unpacking, storing, and preparing of guest luggage

d. checking and inspecting

Feedback

The correct answer is: packing, unpacking, storing, and preparing of guest
luggage
Question 11
Correct
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Question text

Grooming and personal presentation may be related to:

Select one:
a. none of the above
b. hygiene and quality
c. hygiene and appearance

d. Appearance and manners

Feedback

The correct answer is: none of the above

Question 12
Correct
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Question text

All the dirty linens removed from room should be placed in ______________ in
the maid’s cart or trolley
Select one:
a. shelves of trolley
b. plastic bag
c. linen bag

d. trash bag
Feedback

The correct answer is: linen bag

Question 13
Correct
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Question text

These are services delivered by a valet except:

Select one:
a. organization of tours and excursions
b. going out with the guest.
c. delivery of room service

d. organization of special functions

Feedback

The correct answer is: going out with the guest.

Question 14
Correct
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Question text

What is involved in giving care for the guest property?

Select one:
a. All of the above
b. concern on guest security and confidentiality
c. Greeting the guest

d. packing, unpacking, and organizing guest luggage

Feedback

The correct answer is: All of the above

Question 15
Correct
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Question text

The maid’s cart trolley must be done, thrice a week.

Select one:
a. True

b. False
Feedback

The correct answer is: False

Question 16
Correct
Mark 1.00 out of 1.00
 Flag question
Question text

__________ is a cleaning agent used for hiding bad smells.

Select one:
a. disinfectant
b. deodorant
c. detergent

d. polishes
Feedback

The correct answer is: deodorant

Question 17
Correct
Mark 1.00 out of 1.00

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Question text

How might a valet satisfy a valet-serviced guest?

Select one:
a. Guest belongings are properly handled
b. strict privacy
c. Limit time allotted

d. Following company procedures

Feedback

The correct answer is: Guest belongings are properly handled

Question 18
Correct
Mark 1.00 out of 1.00
 Flag question
Question text

The basis for guest information may be obtained from:

Select one:
a. communications from neighbor
b. internal guest history
c. non-service providers

d. verbal communication from the inside

Feedback

The correct answer is: internal guest history

Question 19
Correct
Mark 1.00 out of 1.00

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Question text

To dry the entire toilet bowl after cleaning, one should use ______________in
removing all marks

Select one:
a. a damp cloth
b. a toilet paper
c. a clean dry cloth

d. a towel
Feedback

The correct answer is: a damp cloth

Question 20
Correct
Mark 1.00 out of 1.00

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Question text

Cleaning solution placed in the toilet bowl while cleaning should be soaked
for _____________________

Select one:
a. 5 minutes
b. 15 minutes
c. 10 minutes

d. 7 minutes
Feedback

The correct answer is: 5 minutes

Sheeting means:

Select one:
a. removing uncommon soiled tissues
b. removing items from linen
c. all of the above

d. sorting sheets and pillowcases

Feedback

The correct answer is: sorting sheets and pillowcases

Question 2
Correct
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Question text

It is considered as the most popular fabric for linen.

Select one:
a. wool
b. silk
c. synthetic

d. cotton
Feedback

The correct answer is: cotton

Question 3
Correct
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Question text

What are the types of linen used in housekeeping?

Select one:
a. wool and cotton
b. cotton and silk
c. cotton, silk, and synthetic

d. all of the above

Feedback

The correct answer is: all of the above

Question 4
Correct
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Question text

A machine that is used for drying guest clothes and linen.

Select one:
a. tumble dryer
b. spinner
c. none of the above

d. iron
Feedback

The correct answer is: tumble dryer

Question 5
Correct
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Question text

What items should be separated from sheets?

Select one:
a. duvet corners
b. socks
c. towels

d. pillowcases
Feedback

The correct answer is: pillowcases

Question 6
Correct
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Question text

All of these are principles in laundering except:

Select one:
a. transportation
b. sorting
c. Collection

d. folding
Feedback

The correct answer is: transportation

Question 7
Correct
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Question text

A machine that is used in washing guest clothes and linen.

Select one:
a. flat iron
b. none of the above
c. washing machine

d. presser
Feedback

The correct answer is: washing machine

Question 8
Correct
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Question text

Items are sorted for what purpose?

Select one:
a. all of the above
b. press only
c. washing

d. dry cleaning
Feedback

The correct answer is: all of the above

Question 9
Correct
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Question text

Colored linens are washed separately from:

Select one:
a. large linens
b. white linens
c. both white and colored linens

d. small linens
Feedback

The correct answer is: white linens

A form that may be in duplicate or triplicate depending on the hotel’s
accounting processes.

Select one:
a. laundry docket
b. all of the above
c. bill of charges

d. request form
Feedback
The correct answer is: laundry docket
Question 2
Correct
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Question text

If the room has a “Do not Disturb” sign on one should:

Select one:
a. open the door
b. never mind
c. knock on the door

d. need to return later

Feedback

The correct answer is: need to return later

Question 3
Correct
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Question text

Packaging and storing of laundry items may include the following except:

Select one:
a. Folding and hanging
b. building rapport and goodwill
c. labeling of laundry items

d. wrapping and heat sealing

Feedback
The correct answer is: building rapport and goodwill
Question 4
Correct
Mark 1.00 out of 1.00

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Question text

Storage of laundry is required when:

Select one:
a. guests requested storage
b. all of the above
c. guests departed temporarily

d. laundry has been left behind or forgotten

Feedback

The correct answer is: all of the above

Question 5
Correct
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Question text

This is where room attendant places laundry bags (either plastic or fabric)
and laundry dockets when cleaning the guest room?
Select one:
a. drawer only
b. none of the above
c. wardrobe only

d. into the wardrobe or drawer

Feedback
The correct answer is: into the wardrobe or drawer
Question 6
Correct
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Question text

What form is needed to notify a guest when linen or clothes will all be
returned, cleaned and checked?

Select one:
a. none of the above
b. summary sheet
c. advice form

d. laundry docket
Feedback

The correct answer is: advice form

Question 7
Correct
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Question text

What kind of note is attached to the garment to advise the guest that the
garment has been cleaned, but the stain could not be removed?

Select one:
a. none of the above
b. advice form
c. delivery of room service

d. laundry docket
Feedback

The correct answer is: advice form

The following are distribution of normal social functioning except:
Select one:
a. Loss of memory
b. Coma
c. Confusion

d. Dislocation
Feedback

Your answer is correct.

The correct answer is: Dislocation
Question 2
Correct
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Question text

Alcohol is a generic term for ethanol.

Select one:
True

False
Feedback

The correct answer is 'True'.

Question 3
Correct
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Question text

Stages of Intoxication except:

Select one:
a. green label
b. red label
c. yellow label

d. black label
Feedback

Your answer is correct.

The correct answer is: black label
Question 4
Correct
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Question text

What stage of intoxication when customer is talkative, seems relaxed,

comfortable, happy.

Select one:
a. black label
b. yellow label
c. green label

d. yellow label
Feedback

Your answer is correct.

The correct answer is: green label
Question 5
Correct
Mark 1.00 out of 1.00
 Flag question
Question text

Method by which the body process alcohol (and everything else you 'eat).

Select one:
a. absorb
b. metabolism

c. absorption
Feedback

Your answer is correct.

The correct answer is: metabolism
This is a book where you record when you have to refuse service because
customers are underage, drunk, etc.
Select one:
a. record book
b. training record
c. log book

d. refusals book
Feedback

Your answer is correct.

The correct answer is: refusals book
Question 2
Correct
Mark 1.00 out of 1.00

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Question text

The permitted age changes depending on the strength of the drink.

Select one:
True

False
Feedback

The correct answer is 'True'.

If the room has a “Do not Disturb” sign on one should:

Select one:

a. open the door

b. knock on the door

c. never mind

d. need to return later

Feedback
The correct answer is: need to return later

Question 2
Correct

Mark 1.00 out of 1.00

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Question text
How might a valet satisfy a valet-serviced guest?

Select one:

a. Limit time allotted

b. Following company procedures

c. Guest belongings are properly handled

d. strict privacy

Feedback
The correct answer is: Guest belongings are properly handled

Question 3
Correct

Mark 1.00 out of 1.00

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Question text
What items should be separated from sheets?

Select one:

a. pillowcases

b. socks

c. duvet corners

d. towels

Feedback
The correct answer is: pillowcases

Question 4
Correct

Mark 1.00 out of 1.00

 Flag question

Question text
Synthetic detergent is made from organic chemicals derived from petroleum. These
are used extensively in housekeeping, for cleaning task and for washing up the
floors. They may be in the form of a powder, liquid, gel or ____________

Select one:

a. flakes

b. cream

c. chunks

d. crystal

Feedback
The correct answer is: crystal

Question 5
Correct

Mark 1.00 out of 1.00

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Question text
A machine that is used for drying guest clothes and linen.

Select one:

a. iron

b. none of the above

c. spinner

d. tumble dryer

Feedback
The correct answer is: tumble dryer

Question 6
Correct

Mark 1.00 out of 1.00

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Question text
A machine that is used in washing guest clothes and linen.

Select one:

a. none of the above

b. presser

c. flat iron

d. washing machine

Feedback
The correct answer is: washing machine

Question 7
Correct

Mark 1.00 out of 1.00

 Flag question

Question text
What is involved in giving care for the guest property?

Select one:

a. All of the above

b. packing, unpacking, and organizing guest luggage

c. concern on guest security and confidentiality

d. Greeting the guest

Feedback
The correct answer is: All of the above

Question 8
Correct

Mark 1.00 out of 1.00

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Question text
All of these are principles in laundering except:

Select one:

a. Collection

b. sorting
c. transportation

d. folding

Feedback
The correct answer is: transportation

Question 9
Correct

Mark 1.00 out of 1.00

Flag question

Question text
The housekeepers themselves are the ones who decide on their own schedule

Select one:

a. False

b. True

Feedback
The correct answer is: True

Question 10
Correct

Mark 1.00 out of 1.00

Flag question

Question text
________of tools helps in maintaining their efficiency and keeping its life long. It is
therefore essential to check all tools before keeping it while observing the routine
“clean up before keeping it”

Select one:

a. Maintenance

b. storing

c. cleaning

d. repair

Feedback
The correct answer is: Maintenance

Question 11
Correct

Mark 1.00 out of 1.00

Flag question

Question text
The basis for guest information may be obtained from:

Select one:

a. non-service providers

b. internal guest history

c. verbal communication from the inside

d. communications from neighbor

Feedback
The correct answer is: internal guest history

Question 12
Correct

Mark 1.00 out of 1.00

Flag question

Question text
Storage of laundry is required when:

Select one:

a. guests requested storage

b. all of the above

c. guests departed temporarily

d. laundry has been left behind or forgotten

Feedback
The correct answer is: all of the above

Question 13
Correct

Mark 1.00 out of 1.00

Flag question

Question text
These are services delivered by a valet except:

Select one:
a. going out with the guest.

b. delivery of room service

c. organization of tours and excursions

d. organization of special functions

Feedback
The correct answer is: going out with the guest.

Question 14
Correct

Mark 1.00 out of 1.00

Flag question

Question text
All the dirty linens removed from room should be placed in ______________ in the
maid’s cart or trolley

Select one:

a. shelves of trolley

b. linen bag

c. plastic bag

d. trash bag

Feedback
The correct answer is: linen bag

Question 15
Correct

Mark 1.00 out of 1.00

 Flag question

Question text
Which of the following is an example where valets could adjust service delivery to
suit the identified or stated needs or preferences of valet-serviced guests?

Select one:

a. security and confidentiality

b. sensitivity when unpacking guest luggage

c. guest request

d. making reservations

Feedback
The correct answer is: sensitivity when unpacking guest luggage

Question 16
Correct

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Question text
Packaging and storing of laundry items may include the following except:

Select one:

a. labeling of laundry items

b. Folding and hanging

c. building rapport and goodwill

d. wrapping and heat sealing

Feedback
The correct answer is: building rapport and goodwill

Question 17
Correct

Mark 1.00 out of 1.00

Flag question

Question text
The role of communication must include the following except:

Select one:

a. use of appropriate verbal and non-verbal communication techniques

b. honesty

c. building rapport and goodwill

d. no privacy and no confidentiality

Feedback
The correct answer is: no privacy and no confidentiality

Question 18
Correct

Mark 1.00 out of 1.00

 Flag question

Question text
The housekeepers themselves are the ones who decide on their own schedule

Select one:

a. True

b. False

Feedback
The correct answer is: True

Question 19
Correct

Mark 1.00 out of 1.00

Flag question

Question text
What tasks might be required for valets to undertake in relation to guest clothing
during their stay?

Select one:

a. packing, unpacking, storing, and preparing of guest luggage

b. avoid damages and losses

c. checking and inspecting

d. proper handling of guest belongings

Feedback
The correct answer is: packing, unpacking, storing, and preparing of guest luggage

Question 20
Correct

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Flag question

Question text
Darning and mending is the simplest form of repairing tear and holes on fabriC.It
involves anchoring of the thread in the fabric on the edge of the hole and carrying it
across the gap.

Select one:

a. False

b. True

Feedback
The correct answer is: True

Question 21
Correct

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Question text
Colored linens are washed separately from:

Select one:
a. large linens

b. white linens

c. both white and colored linens

d. small linens

Feedback
The correct answer is: white linens

Question 22
Correct

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Flag question

Question text
If the room has a “Do not Disturb” sign on one should:

Select one:

a. open the door

b. need to return later

c. knock on the door

d. never mind

Feedback
The correct answer is: need to return later

Question 23
Correct

Mark 1.00 out of 1.00

 Flag question

Question text

Hotel rules are designed for _________.

Select one:

a. a and c

b. discipline

c. mastery

d. security

Feedback
Your answer is correct.

The correct answer is: discipline

Question 24
Correct

Mark 1.00 out of 1.00

Flag question

Question text
Polishes are cleaning agents that are applied to the surface to form a hard
protective layer and thus guard against finger marks, stains and scratches. The
following are polishes used in housekeeping except:

Select one:

a. floor polish
b. furniture polish

c. metal polish

d. shoe polish

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The correct answer is: shoe polish

Question 25
Correct

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Question text

Alcohol is a generic term for ethanol.

Select one:

True

False

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The correct answer is 'True'.

Question 26
Incorrect

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Being able to face the consequence of your action and not blaming others for what
had happened means:

Select one:

a. being flexible

b. ability to manage conflict

c. demonstrate responsibility

d. being accountable for young actions

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The correct answer is: being accountable for young actions

Question 27
Correct

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Items are sorted for what purpose?

Select one:

a. all of the above

b. press only

c. dry cleaning

d. washing

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The correct answer is: all of the above
Question 28
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Sheeting means:

Select one:

a. removing uncommon soiled tissues

b. removing items from linen

c. all of the above

d. sorting sheets and pillowcases

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The correct answer is: sorting sheets and pillowcases

Question 29
Correct

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What kind of note is attached to the garment to advise the guest that the garment
has been cleaned, but the stain could not be removed?

Select one:
a. laundry docket

b. delivery of room service

c. advice form

d. none of the above

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The correct answer is: advice form

Question 30
Incorrect

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Question text
Being able to face the consequence of your action and not blaming others for
what had happened means:
Select one:

a. ability to manage conflict

b. being flexible

c. being accountable for young actions

d. demonstrate responsibility

Feedback
Your answer is incorrect.

The correct answer is: being accountable for young actions

Question 31
Correct
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What are the types of linen used in housekeeping?

Select one:

a. wool and cotton

b. all of the above

c. cotton, silk, and synthetic

d. cotton and silk

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The correct answer is: all of the above

Question 32
Correct

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Cleaning solution placed in the toilet bowl while cleaning should be soaked for
_____________________

Select one:

a. 15 minutes
b. 5 minutes

c. 7 minutes

d. 10 minutes

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The correct answer is: 5 minutes

Question 33
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Grooming and personal presentation may be related to:

Select one:

a. hygiene and quality

b. Appearance and manners

c. hygiene and appearance

d. none of the above

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The correct answer is: none of the above

Question 34
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Question text
A form that may be in duplicate or triplicate depending on the hotel’s accounting
processes.

Select one:

a. all of the above

b. laundry docket

c. bill of charges

d. request form

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The correct answer is: laundry docket

Question 35
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It is considered as the most popular fabric for linen.

Select one:

a. cotton

b. silk
c. wool

d. synthetic

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The correct answer is: cotton

Question 36
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The enterprise policies and procedures may be related to the following except:

Select one:

a. service standards and protocols

b. complimentary goods and services.

c. dishonesty

d. treatments of VIP

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The correct answer is: dishonesty

Question 37
Correct

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 Flag question

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What do you think valets should do if asked by a guest to do something illegal
and/or dangerous ?

Select one:

a. tell the superior

b. report to the police

c. make necessary action

d. explain properly and refuse politely

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The correct answer is: make necessary action

Question 38
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This is where room attendant places laundry bags (either plastic or fabric) and
laundry dockets when cleaning the guest room?

Select one:

a. into the wardrobe or drawer

b. none of the above

c. wardrobe only

d. drawer only

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The correct answer is: into the wardrobe or drawer

Question 39
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How might a valet satisfy a valet-serviced guest?

Select one:

a. Limit time allotted

b. Guest belongings are properly handled

c. strict privacy

d. Following company procedures

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The correct answer is: Guest belongings are properly handled

Question 40
Correct

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 Flag question

Question text
What might be involved in dealing with guest luggage on their arrival?

Select one:

a. sorting of luggage

b. using available trolley

c. Proper management of guest luggage

d. dealing with porters

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The correct answer is: Proper management of guest luggage

Question 41
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The common task for all the employees of housekeeping is to provide a product for
the guest.

Select one:

a. False

b. True
Feedback
The correct answer is: True

Question 42
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What is a personal characteristic required of a valet or butler?

Select one:

a. diplomacy

b. all of the above

c. etiquette and good manners

d. tact and discretion

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The correct answer is: all of the above

Question 43
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The maid’s cart trolley must be done, thrice a week.
Select one:

a. True

b. False

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The correct answer is: False

Question 44
Correct

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Why is it important for valets to protect and maintain guest privacy and
confidentiality?

Select one:

a. all of the above

b. personal purposes

c. security purposes

d. emotional purposes

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The correct answer is: security purposes

Question 45
Correct

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 Flag question

Question text

The permitted age changes depending on the strength of the drink.

Select one:

True

False

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The correct answer is 'True'.

Question 46
Correct

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__________ is a cleaning agent used for hiding bad smells.

Select one:

a. disinfectant

b. detergent

c. polishes

d. deodorant

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The correct answer is: deodorant

Question 47
Correct

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What form is needed to notify a guest when linen or clothes will all be returned,
cleaned and checked?

Select one:

a. none of the above

b. summary sheet

c. laundry docket

d. advice form

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The correct answer is: advice form

Question 48
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What would be optimized in order for the guest to have a valet-service experience?
Select one:

a. meeting with the staf

b. teamwork and interaction

c. making an arrangement

d. all of the above

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The correct answer is: all of the above

Question 49
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To dry the entire toilet bowl after cleaning, one should use ______________in removing
all marks

Select one:

a. a towel

b. A clean dry cloth

c. a toilet paper

d. a damp cloth

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The correct answer is: a damp cloth

Question 50
Correct

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What is involved in giving care for the guest property?

Select one:

a. packing, unpacking, and organizing guest luggage

b. All of the above

c. concern on guest security and confidentiality

d. Greeting the guest

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The correct answer is: All of the above

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