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Chat Started

The document describes an interaction between a teacher and support staff regarding technical issues preventing a student from joining an online class. The teacher's student was unable to log into the dashboard and join the scheduled class due to server problems. Support looked up the session ID and transferred the case to the technical team but were unable to resolve the issue before the class time expired.

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whitehatjunteacher
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25 views4 pages

Chat Started

The document describes an interaction between a teacher and support staff regarding technical issues preventing a student from joining an online class. The teacher's student was unable to log into the dashboard and join the scheduled class due to server problems. Support looked up the session ID and transferred the case to the technical team but were unable to resolve the issue before the class time expired.

Uploaded by

whitehatjunteacher
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Bot

1.

JUL 14, 2023

2. Chat started

3.

Hi
6:44 AM
4. WHJRADMIN transferred the chat to the department Teacher
Concierge
5. Hi, this is a Whjr bot!!
6. In Class Support : Paid in Class : I am unable to mute myself
What should I do?

7.

Teacher Concierge
6:44 AM

8.

Hi, Thank you for contacting us. I’ll be addressing your request.
6:44 AM
9. there was server problem again for 6:30 AM slot time n due to
which both me n my student unable to join the class for 8
minutes

10.

now i could able to join the class, but my student is still


struggling, they are not getting dashboard…there dashboard is
not getting loaded, due to which they are unable to join the
class
6:46 AM
11. Sorry for the inconvenience caused.

12.
Can you please help me with the session id?
6:48 AM
13. Session ID #61935953
14. send u session id

15.

r v connected??
6:53 AM

16.

unread messages

17.

Yes.
6:58 AM
18. thank you for replying

19.

any luck on the above query


6:59 AM
20. Teacher I am on multiple chats, everyone is facing the same
issue. Please understand.

21.

Have you tried to join in incognito mode or changed the


browser?
6:59 AM
22. i am not facing this problem any longer
23. plz read the chat
24. my student is facing, parents are unable to login to
dashboard

25.

i totally understand ur situation, with u…


7:01 AM
26. Thanks.
27. I have changed the panel as well.

28.

Let me take additional help on this.


7:02 AM

29.

hope you are raising these issues to senior management…that


everyday having same problem is not good for everyone
including byjus
7:02 AM
30. 61935953, student is not able to log in
31. It's already raised ma'am, our managers working on it. We
are trying hard to resolve it.
32. Please stay connected.

33.

I am transferring the case to the concerned tech team, pls be


online while I do so, someone will join this chat soon and will
join the session, check and assist you with the issue.
7:03 AM
34. Tulsi Giri transferred the chat to the department Tech Ninjas
35. i dont think, this will make sense, as we already crossed
7:05 AM
36. there is no point to continue with this chat and rectify the
problem as already crossed 39 minutes from class start time
37. shall we close the chat ???

38.

hope not to disturb for 7:30 AM slot …hope server should work
7:10 AM

39.

Please mark the Class as Not Completed - Other issues.


7:10 AM
40. okay

41.
thx
7:10 AM

42.

WElcome,Ma'am
7:10 AM

43.

Hv a wonderful n cheerful morning…these days rare to get🙂

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