PARLA BASICA

Hello XXXXX,

Thanks for reaching out to us, this is XXXXX from GOAT and I'll be more than happy to
assist you with this information about your Order XXXXXXXX for the XXXXXXXX. We
appreciate your understanding and look forward to further assisting you

We’d more than happy to update your phone number with us, if you would be so kind as to please
provide us with the following .

Have a lovely weekend and well wishes of health and safety! 🐐

If you need anything do not hesitate to reach us back, we are here to support you in the best
way we can. We appreciate your understanding during these unprecedented times. Hoping
this information helps and wishing you best regards,

I want to sincerely apologize for the negative experience that you had

or We want you to know that we are completely committed to giving you the best
experience and the whole support needed, so if you need anything else, do not hesitate to
reach back to us

I´ll be attentive to your reply, if in the meantime there is anything else, we can assist you
with, please let me know if you have any other questions or concerns. Do not hesitate in
reaching us back.

Thank you for reaching us this is XXXX from the GOAT team and I’m sorry to hear about
your concerns with the condition of your Order # XXXXXXX for the XXXXXX. Here in
GOAT accuracy and authenticity are top priorities and I will do my best to escalate your
concerns.

Here in GOAT, we are all joined by the same desire to make our customers feel
comfortable and satisfied. We want you to know that we are completely committed to
giving you the best experience and the whole support needed.

APOLOGIES
We want to sincerely apologize for this situation, this is not the kind of experience we want
you to have with us but we will do our best to find the proper resolution for you.
If you have any further questions, please don't hesitate to reach us back again, we are here
to support you in the best way we can.
We appreciate your understanding in this matter and we hope you continue being a valued
customer in our GOAT family.

GENERAL EMPHATY STATEMENTS

 Hello XXXXX,
Thanks for reaching out to us, this is XXXXX from the GOAT team and I'll be more
than happy to assist you with this information about your Order # xxxx for the
XXXXXXXX.
 we want to sincerely apologize for the situation that you had, this is not the kind
of experience we want you to have with us
 We appreciate you continue patience
 If you need anything do not hesitate to reach us back, we are here to support you
in the best way we can. We appreciate your understanding during these
unprecedented times. Hoping this information helps and wishing you best regards,
 We appreciate your understanding and if you have another question, please let us
know, we are here to support you in the best way we can. We hope this
information helps. Best regards
 Hello xxxx Thanks for reaching out we hope you are well, This is Gabriel from Goat
and we are more than glad to help you with your Order xxxx for the xxxxxxx
 We reviewed the information of your Order and we were able to see that indeed
is a consigned item. I am going to send you xxxxxxxxxx you are able to continue
with the regular path
 Congratulations for your sale, so to go ahead with the process I would like to send
you the shipping label in order to ship the item
 We reviewed the information of your Order and we were able to see that your
payment was processed successfully and still waiting for the seller´s confirmation
to continue with the regular path Let me kindly tell you in the case that the
primary seller is unable to confirm we will contact you back with some options for
you to choose the best one.
 For a copy of our full return policy, please visit XXXXXXXX
 XXXXX(CX NAME, we would love to make this a very special time for you, but sadly
at this moment, but we have some amazing deals for you where you enjoy some
of our shoes at very low price
  We want you to know that we are completely committed to giving you the best
experience and the whole support needed, so if you need anything else, do not
hesitate to reach back to us
 Thank you for trying our service and for being part of the GOAT family. We wish
you just the best!
 We hope you love your Sneakers, they look awesome.
 We appreciate you telling us how you wanted to proceed on the App.
 in case you need more information or
 In the moment that your shoes are verified you will be notified through the GOAT
App and you will receive your payout.
 We hope this process solves as soon as possible, so you will be able to see you
payment
 I´ll be attentive to your reply, if in the meantime there is anything else we can
assist you with, please let me know if you have any other questions or concerns.
Do not hesitate in reaching us back.
 Please let us know if there is anything else we can do for you, in the meantime we
hope you continue to be an excellent customer in our GOAT family

INTERNAL NOTE

The customer created a new ticket for an issue already escalated

PARRAFO SURVEY

CX NAME, Your feedback matters! Here at GOAT we're always striving to improve and I would
greatly appreciate hearing about your experience through the email survey that you'll be receiving
shortly.

MACRO MY ORDER WAS CANCELLED

Hi XXXXXXX,

Thanks for contacting us. This is Gabriel from the GOAT team and I'll be more than happy to help
you with the situation about your Order # XXXXXXXXXXX on the XXXXXXXXXXXXX'.

We have reviewed your case and we regret to inform you that the seller canceled the order. We
sincerely apologize for the inconvenience; this is not the kind of experience we want you to have
with us.

A warning was sent to the seller and the full amount of the transaction has been refunded to
your original payment method. (XXXXXXXXXXXX). Please allow 2-3 business days for the
transaction to process.

Just like the buyers, sellers have the ability to cancel an order since mistakes can happen. The
seller can forget to remove their listing for instance or can go on a vacation. Although rare, it can
happen.
If you have any further questions, please don't hesitate to reach us back again, we are here to
support you in the best way we can.

We appreciate your understanding in this matter and we hope you continue being a valued
customer in our GOAT family

we appreciate your patience while we resolve this situation and we apologize for the
inconvenience this may have caused.

MACRO REQUEST INFO

Hi there!

Thanks for reaching out to us, this is XXXXX from GOAT, we are more than glad to help you with
this situation. We can find the inconvenience that you have but in order to give you all the support
you deserve, can you please provide us with some of the following information:

→ Order number:
→ Username:
→ Email address:

Once we have this information rest assured we will be happy to collaborate with you and we will
be waiting for your response to this email to advise you.

MACRO SELLER QUE MAS HAGO ESPERAR AL BUYER OPTIONS

Hello XXXXXX,

Thanks for contacting us this is XXXXX from the GOAT team and I’ll be more than glad to assist you
with the Order # XXXXXXX for the XXXXXXX .

Reviewing your listing, it seems that there’s still a response pending from the buyer to proceed
with the order since our authentication team informed him about the sneakers situation, so we
kindly ask you to wait until this response comes through, this is something that usually takes up to
48 hours to review and confirm how they’d like to proceed. We will reach out to you as soon as
possible with an update, we appreciate your patience while we resolve this situation and we
apologize for the inconvenience this may has caused.
you can access your options by going to de orders screen (located under the Sell tap) and selecting
or researching for the appropriate Order

Please let us know if there is anything else we can do for you, in the meantime we hope you
continue to be an excellent customer in our GOAT family,

Kind regards
MACRO MODIDICADA QUE PASA ESPERO QUE BUYER PROCESA

Thanks for contacting us this is Gabriel from the GOAT team and I’ll be more than glad to assist
you with your Order # 499053205 for the Air Penny 5 'Invisibility Cloak'.

Reviewing your listing, it seems that there’s still a response pending from the buyer to proceed
with the discount that you have offered about the sneaker's situation. So, we kindly ask you to
wait until this response comes through, this is something that usually takes up to 48 hours to
review and confirm how they’d like to proceed.

If you want to modify the discount amount, you can access your options by going to your orders
screen (located under the Sell tab) and selecting the appropriate item. We apologize for the
inconvenience this may have caused but our team reviewed the box in the condition that it came
to our Warehouse.

We really appreciate your patience and please let us know if there is anything else we can do for
you in the meantime we hope you continue to be an excellent customer in our GOAT family,

SI ESTAMOS ESPERANDO A QUE EL SELLER CONFIRME

Hello XXXXXX,

Thanks for reaching out to us, this is XXXXX from the GOAT team and I´ll be more than
happy to assist you with this information about your order # XXXXXXX for the
XXXXXX.

We reviewed the information of your Order and we were able to see that your payment was
processed successfully and we are till waiting for the seller's confirmation to continue with
the regular path. Let me kindly tell you in the case that the primary seller is unable to
confirm, we will contact you back with some options for you to choose the best one.

If you would like to review our full policy, please click HERE.

Please don't hesitate to contact us back If you have more questions, we will be available to
help you in the best way we can.

Best wishes
MACRO ERROR ENVIAR ITEM Y QUEDO EN CONSIGNMENT

Hello dear xxxxxx,

Thanks for contacting us this is Gabriel from the GOAT team and I’ll be more than glad to assist
you with the Order # 564478060 and the order # 89952383 .

We reviewed the information on your orders and we were able to see they are indeed consigned
items; when consigning your sneakers, they will be held at our facility and re-listed under your
account. As soon as they are purchased and re-verified, the earnings from your sale will be added
to your GOAT account for cash out.

According to the information we have reviewed, it seems at the time you submitted your packages
there was a mistake with the label in each one of them, for that reason your packages are
currently under the status of Consigned.

There are no additional charges to consign and the commission fee will still reflect your seller
score at the time the sneakers are sold.

Please let me know if you have any other questions or concerns. Do not hesitate in reaching us
back.

MACRO PACIENCIA DELAY SELLER OR BUYER

Hello Helen,

Thanks for reaching back out to our team about Order # 888753736.

We appreciate your continued patience and we do apologize for any delay in response time. We
are experiencing extremely high volume and we are diligently working to answer all inquiries in a
timely manner.

We do understand your concern with your recent sale, but we do want you to know that your
Supreme x Air Max Plus TN 'University Red' will be verified as soon as possible and once this
happens you will be notified through the GOAT App and you will receive your payment.

Please know that in response to the COVID-19 global pandemic, we may be making adjustments to
our general business operations to create the best experiences for our customers. As a result, you
may experience delays with your pay out due to reduced staffing in some of our facilities. The
team at GOAT is dedicated to ensuring that your sale is processed as quickly as possible while
putting in place the proper safety measures for our customers and our employees

We want you to know that we are completely committed to giving you the best experience and
the whole support needed, so if you need anything else, do not hesitate to reach back to us, and
thank you for your continued support during these times.
Kind regards,

PARA DECIRLE AL SELLER QUE EL BUYER NO ACEPTO DESCUENTO

Thanks for reaching back to us regarding the Order # 837453303 for the Air Max 90 SE
'Enigma Stone' and I'm here to assist you with this.

I took a look at the order information and it seems that the buyer was requesting a
replacement pair and we were able to find it so, at this time your item is consigned.

But I have good news, when consigning your sneakers, they will be held at our facility and
re-listed under your account. As soon as they are purchased and re-verified, the earnings
from your sale will be added to your account for cash out.

There are no additional charges to consign and the commission fee will still reflect your
seller score at the time the sneakers are sold.

If you have any further questions, please don't hesitate to reach us back again, we are here
to support you in the best way we can.

We appreciate your understanding in this matter and we hope you continue being a valued
seller in our GOAT family,

MACRO BUYER STATUS SOLD

Hello Wael,

Thanks for reaching out to us, this is Gabriel from the GOAT team and I´ll be more than happy to
assist you with this information about your order # 343741482 for the Yeezy 500 'Blush'.

We reviewed the information of your Order and we were able to see that your payment was
processed successfully and we are till waiting for the seller's confirmation to continue with the
regular path. Let me kindly tell you in the case that the primary seller is unable to confirm, we will
contact you back with some options for you to choose the best one.

If you would like to review our full policy, please click HERE.

Please don't hesitate to contact us back If you have more questions, we will be available to help
you in the best way we can.

Best wishes

MACRO SHIPPING LABEL

Thanks for reaching out to us, this is Gabriel from the GOAT team and I´ll be more than happy to
assist you with this information about your order # 115620457 for the Air Jordan 11 Retro
'Concord' 2018.

We reviewed the status of your ORDER/ SALE and we were able to see that you already confirmed
it. That's awesome, we hope everything goes great and that you receive your earnings soon. Just
in case, I am going to send you the Shipping Label to continue with the process.

We want you to know that we are completely committed to giving you the best experience and
the whole support you deserve, so if you need anything do not hesitate to reach us back, we are
here to support you in the best way we can.

We hope this information helps, if you have any other doubt in terms of selling you can always
review our policy HERE.

Wishing you best regards,

MACRO LABIA(REPLACEMENT)

Hey Jose!
Thank you for reaching out and letting us know about your concerns in regard to order #
349404220, I'm Mariana and I am here to assist with this.
I took a look at your account and it looks like we are talking about the Air Jordan Retro 9 BP 'Los
Angeles' item.
For us in GOAT, our customers are the most important part of our business and we always want
our customers to be fully satisfied with GOAT, our marketplace is reputable for the standards of
our processes. I am here to help you so give me the opportunity to provide you with the resolution
that you deserve for this case.
As you already know, we found an issue with the product that you ordered (box badly damaged),
which we sincerely apologize for.
In order to proceed, we kindly ask that you confirm your decision about the discount made
available to you. If you don't find the offer suitable for you, feel free to decline it. If you decline the
offer what will happen is that a replacement process will start and in the next 48 hours, we will
make our best to find a proper replacement maintaining the price you paid for and ensuring the
quality. If by the end of that time we are unable to locate one your order will be canceled and you
will be issued a full refund ($109.00 USD).

To start either one of these processes, please confirm your decision by selecting it through the
app. I've attached the instructions below:

1. Tap on the profile tab (last icon on the bottom navigation)

2. Tap on 'ORDERS' in the top left-hand corner
3. Locate your order

From here, you should be able to select and confirm how you'd like to proceed. Please let me
know if you have any trouble locating your order. We will be glad to hear from you soon!
Please note, we will require the confirmation within the app rather than a response to this email
to proceed. This is very important.

Jose, we are totally aware that this might be a bit tedious to do however please know that we
always strive to provide our customers with top products that will meet all your expectations. You
can always count on us to purchase and receive not only the best sneakers but also with the
guarantee that they will be authentic, just like these new kicks, that by the way, are awesome,
good choice on those ones!

Your feedback matters! Here at GOAT we're always striving to improve and I would greatly
appreciate hearing about your experience through the email survey that you'll be receiving
shortly.

I hope this clarifies things, we appreciate your patience, we are sorry for the inconveniences
you've had with the order. If you have any new questions or concerns, I am here for you and will
help you with anything you need.
MACRO BUYER DECLAIN A DESCOUNT QUIERE NUEVO REMPLACEMENT PROCESS

Hi XXXXXX

Thanks for reaching out to us, this is Gabriel from GOAT and I´ll be more than happy to assist you
with this information about your Order # 829118094 for the Air Jordan 4 Retro OG 'White Cement'
2016.

We reviewed the information of your Order and we were able to see that since you declined the
offer, we began a replacement process, and in the next 48 hours, we will make our best to find a
proper replacement maintaining the price you paid for and ensuring the quality of the item.

If by the end of that time we are unable to locate a suitable replacement, your order will be
canceled and you will be issued a full refund of $534.03 into your original method of payment.
We want to sincerely apologize for this situation, this is not the kind of experience we want you to
have with us but we will do our best to find the proper resolution for you.

If you have any further questions, please don't hesitate to reach us back again, we are here to
support you in the best way we can.
We appreciate your understanding in this matter and we hope you continue being a valued
customer in our GOAT family.

SI INSISTE DE NUEVO

Hello Reandrea,

Thanks for reaching back to us, We want to let you know that we still doing our best in
order to find a suitable replacement for you. Our top priority is to find those brand new Air
Jordan 4 Retro OG 'White Cement' 2016. We kindly ask you to be patient while our
specialists work on it. (It usually takes up to 48 hours).
We apologize for any inconvenience that this situation may cause you.
For us, our customers are the most important of our business and we always want you to be
fully satisfied with GOAT.
If you may require more details on our replacement policy, please click HERE.
Keep in mind that we remain at your disposal, so please don't hesitate in contacting us
again if there's something else we can do for you

MACRO OPTION A O B CUANDO PUSH BUYER RESPONDA

Best Regards,

Hi, XXXXX
Thanks for contacting us this is XXXX one of the specialist from the GOAT team and I’ll be more
than glad to assist you with Order #363236809 for your supreme x Air Force 1 Low 'Box Logo -
Black'r.

We reviewed the information of your current order and we appreciate you telling us how you
wanted to proceed on the App, please follow the next steps:
1. Tap on the profile tab (last icon on the bottom navigation)
2. Tap on 'ORDERS' in the top left-hand corner
3. Locate your order
From here, you should be able to select and confirm how you'd like to proceed. Please let me
know if you have any trouble locating your order and note that we will require the confirmation
within the app rather than a response to this email to proceed.

Additionally, we would like to let you know that if we have not received any response in 14
calendar days the system is going to automatically place your item in consignment. if you have any
doubts about our return policy please head to the next link

CUANDO NO NOS HA DADO RESPUESTA RESPECTO A LA ORDEN

Hi, XXXXX
Thanks for contacting us this is XXXX one of the specialist from the GOAT team and I’ll
be more than glad to assist you with Order #363236809 for your supreme x Air Force 1
Low 'Box Logo - Black'r.

We reviewed the information of your current order and we appreciate you telling us how
you wanted to proceed on the App, please follow the next steps:
1. Tap on the profile tab (last icon on the bottom navigation)
2. Tap on 'ORDERS' in the top left-hand corner
3. Locate your order
From here, you should be able to select and confirm how you'd like to proceed. Please let
me know if you have any trouble locating your order and note that we will require the
confirmation within the app rather than a response to this email to proceed.

Additionally, we would like to let you know that if we have not received any response in 14
calendar days the system is going to automatically place your item in consignment. if you
have any doubts about our return policy please head to the next link
CANCELATION SI INSISTE DEPUES DE OFRECER STORAGE

Thanks for reaching back to us, this is Gabriel from GOAT and I'll be more than happy to
assist you with this information about your Order # 742269042 for the Air Jordan 1 Retro
High OG 'Dark Mocha.

I regret to inform you that order cancelations can be done via the GOAT app before it is
confirmed by the seller or within 3 hours of placing it, whichever comes first. I was
reviewing the information for your order and it seems that the seller confirmed the order as
soon as you placed it in our system. Due to that, the order cannot be canceled at this stage.

However, we still have some options for you. The storage is a good choice for our
customers because it is a free service and it will allow you to keep the item in our facilities
and additionally we will refund the shipping charges as soon as you decide if you would
like to consign the item. So sorry about this! If your shoe is eligible for a return, you may
request a return label within 3 days of receiving your GOAT delivery. In the event, your
shoe is ineligible for return and/or you would prefer to recoup your funds as cash, you may
alternatively choose to become a seller with GOAT and list your shoe for sale.

In order to proceed, we kindly ask that you confirm your decision about your order, please
keep in mind that you have until the end of the day to let us know how you want to move
forward. I'll be attentive to your reply, if in the meantime there is anything else we can
assist you with please let me know, We appreciate your understanding in this matter and we
hope you continue being a valued customer in our GOAT family.

Best regards,
PROBLEMAS CON EL LISTING SELLER

NO TIENE ACCOUNT NUMBER PORQUE ESTA CREANDO LISTING SE DEJA EN

BLANCO

Hello XXXX,

Thanks for reaching out to us, this is Gabriel from GOAT and I'll be more than happy to
assist you with your listing concern on the XXXXXXSHOENAME.

Here in GOAT, we are all joined by the same desire to make our customers feel
comfortable and satisfied. We want you to know that we are completely committed to
giving you the best experience and the whole support needed.

It seems that your listing was denied because the incorrect photos were taken. However,
we kindly suggest you retake the inner shoe tag photo, and we were able to find a picture
on the same model that you can use as guidance:

For guidelines on how to take each photo, please click the HELP button when creating your
listing. As you can see, we do not require a perfect photo but one we can read, we hope you
can get your listings approved and that you find this information helpful.

I´ll be attentive to your reply, if in the meantime there is anything else we can assist you
with, please let me know
if you have any other questions or concerns. Do not hesitate in reaching us back.

Wishing you best regards,

SI PIDE EXCHANGE NO LE QUEDAN

Hello Michelle!
Thanks for reaching out again and sorry for the trouble! We reviewed the information for
Order # XXXXXXX for the XXXXXXX and I'll be more than glad to assist you with this
situation.
Since we don’t hold any inventory, we’re unable to offer exchanges. The sneakers available
on GOAT are listed and sold by individual users, so pricing and availability of sneakers
may vary. In the event you are unhappy with your purchase, however, you may choose to
request a return and we will be more than glad to help you with it.
Once we receive your return, the item(s) will be evaluated before your refund is made.
Evaluation criteria include the following:Item(s) must include the return label and packing
slip provided by us—Please note: Returns will not be processed without a GOAT return
label and packing slip.
Item(s) must be in the condition they were in when sent by us, including but not limited to:
no damage, original tags, no creases as a result of try on and/or wear, no sole wear or debris
(for sneaker items), and all original packaging included.
Item(s) must be shipped to us within 3 days from receiving your Return Label. The
evaluation process may take up to 7 days from receipt of return request and we reserve the
right to make the final decision on all return requests.
Once we process your return, we will refund you for the amount you paid for the item(s),
less the shipping costs to and from you and less any priority processing fee paid, by issuing
you site credit (GOAT credit) to use on future purchases, except as otherwise determined
by us in our sole and reasonable discretion.
If you need anything do not hesitate to reach us back, we are here to support you in the best
way we can. We appreciate your understanding. Hoping this information helps and wishing
you best regards
BUYER OTRA DE EXCHANGE SI NO LE QUEDAN CON MAS EMPATHY

Thanks for reaching out to us this is Lina from the GOAT team, and I'll be more than glad to assist
you with your Order # 466503806 for the Undercover x Daybreak 'Bright Citron'.

I reviewed the information for your purchase trying to help you with your situation however since
we don’t hold any inventory, we’re unable to offer exchanges. The sneakers available on GOAT are
listed and sold by individual users, so the pricing and availability of sneakers may vary.

Here in GOAT, we are all joined by the same desire to make our customers feel comfortable and
satisfied so in the event, you are unhappy with your purchase, however, you may choose to
request a return and we will be more than glad to help you with it. Once we receive your return,
the item(s) will be evaluated before your refund is made. Evaluation criteria include the following:

• Item(s) must include the return label and packing slip provided by us—Please note: Returns will
not be processed without a GOAT return label and packing slip.

• Item(s) must be in the condition they were in when sent by us, including but not limited to: no
damage, original tags, no creases as a result of try on and/or wear, no sole wear or debris (for
sneaker items), and all original packaging included.

• Item(s) must be shipped to us within 3 days from receiving your Return Label.

The evaluation process may take up to 7 days from receipt of return request and we reserve the
right to make the final decision on all return requests.

Once we process your return, we will refund you for the amount you paid for the item(s), less the
shipping costs to and from you and less any priority processing fee paid, by issuing you site credit
(GOAT credit) to use on future purchases, except as otherwise determined by us in our sole and
reasonable discretion.

If you need anything do not hesitate to reach us back, we are here to support you in the best way
we can. We appreciate your understanding. Hoping this information helps,

Wishing you best regards,

SI QUIERE UN RETURN FUERA DEL WINDOW Y SE APRUEBA

Hello Michelle,

Thanks for reaching us back!

Under our normal return policy, shoes are eligible for return within three days of the
delivery date; however, on a one-time basis, I will go ahead and initiate the return of your
order # 278270045.
Once this is read and understood, you may ship your shoes using the return label found
here: New Return Label

Thank you for patience while solving this case, once we process your return, we will refund
you for the amount you paid for the item(s), less the shipping costs to and from you, less
any priority processing fee paid and any applicable taxes, by issuing you site credit (GOAT
credit) to use on future purchases, except as otherwise determined by us in our sole and
reasonable discretion.

The evaluation process may take up to 7 days from receipt of return request and we reserve
the right to make the final decision on all return requests.

Make sure to only include the item(s) to be returned in your shipping box. For more
information, please view our Purchases
and Returns Policy HERE

Please, let us know if there is anything else we can do for you in the meantime. We hope
you continue to be an excellent customer in our GOAT family,

Kind Regards,
Thanks,

EXTEND RETURN SERVICE POR TEMA DE SALUD

Se deja una nota en order number y se explica que se quiere hacer

Hello Gentel,
Thanks for reaching out to us, this is Gabriel from the GOAT team and I´ll be more than
happy to assist you with the situation of your order # 450166269 for the Wmns Air Max 90
'Metallic Pack - Rose Gold'.

We just reviewed your case and we are completely aware of the complexity of your health
situation right now. Our main goal is the safety of our employees and customers, so on a
one-time basis we will accept to extend your return window until Friday, November 6 and
you will still be able to use the same Packing Slip and Shipping Label.

We are really happy to hear that UPS is going to pick up the package tomorrow because
this is something that can totally happen to any of us. We just want to address all your
needs so as we mentioned before, it is okay with us if you just finish this process just one
day after.

Here in GOAT, our customers are the most important part of our business and we always
want our customers to be fully satisfied with our service.
Please let us know if there is anything else we can do for you, in the meantime we hope you
continue to be an excellent customer in our GOAT family.

Kind Regards,

MACRO NO QUIERE ENTENDER QUE OPM NO POSSIBLE TOCA ESTÁNDAR RETURN POLITICA

Hey Blessing.

Thank you for getting back and letting us know about your concerns in regard to order #
689634710, I'm Gabriel and I am here to assist with this situation. I took a look at your account
and it looks like we are talking about the Yeezy Boost 700 V2 'Tephra' item.

We sincerely apologize for the inconvenience; this is not the kind of experience we want you to
have with us, we are sorry to hear that you don't want to keep your item but at this point, we can
just offer your money back by GOAT credit, we definitely understand that this way doesn't fill your
expectations but remember that having credit with us opens up a huge possibility to another and
outstanding coming products.

We really want you to know that we are here to assist you with your situation in the best way we
can, but as you can find HERE in our full return policy we can only perform it by GOAT credit.

Additionally, I would like to let you know that if you don't find a return option suitable you can
always apply to become a seller. For us in GOAT, our customers are the most important part of
our business and we always want our customers to be fully satisfied with us, so remember that if
you have any questions don't hesitate to reach us back.

Best Regards and have a great day,

SI UPS LA EMBARRA PERO ENCUENTRAN EL PACKAGE

Hello Aiden,

Thanks for reaching out, this is Gabriel for the GOAT team, I'll be more than happy to assist you
with this information about your order # 453578269 for the Air Jordan 11 Retro 'Space Jam' 2016.

We reviewed the information of your Order and we have en excellent news for you; we were able
to see that the estimated time of delivery is today, you can track your order in detail by clicking
HERE.

I want to sincerely apologize for the situation that you had, this is not the kind of experience we
want you to have with us, it appears that there was an issue with the shipping courier because
they misplaced the package, but now it seems that everything is okay.

We appreciate your continued patience. If you need anything do not hesitate to reach us back, we
are here to support you in the best way we can. We appreciate your understanding during these
unprecedented times. Hoping this information helps and wishing you best regards.

REQUEST FOR DROPP OFF RECEIPT CANCELED BY SELLER REVIEW

Hello Jamie,
Thanks for contacting us, this is Marisela from the GOAT team and I
am more than happy to assist you with this situation you are having
right now with Order # 609540163 for the Concepts x ZX 9000
'Boston Marathon'.

We just reviewed the status of your Order but with the purpose of
providing you the best solution regarding this situation, there still
some information we are needing to proceed. We will need you to
provide us with a copy of a drop-off receipt and state-issued ID in
order to process a claim.

For us in GOAT, our customers are the most important part of our
business and we always want them to be fully satisfied. I truly
appreciate your patience during this situation, remember that
sometimes mistakes can happen with the shipping courier but don't
you worry we are here to help you in any case or with any request
that you have.

I´ll be attentive to your reply, if in the meantime there is anything

else we can assist you with, please let us know.

Best Regards,

IM GLAD , SI UPS LE ENTREGA EL PAQUETE DESPUES DE

CONTACTARNOS

Thank you for reaching back to us. I’m really glad to hear that the shoes for Order #
601328837 on the Air Jordan 1 Retro High co.JP 'Midnight Navy' 2020 were delivered and
that you really love your shoes.
For us in GOAT, our customers are the most important part of our business and we always
want our customers to be fully satisfied. I truly appreciate your patience during this
situation, remember that sometimes mistakes can happen with the shipping courier but
fortunately they were able to resolve these circumstances.

Here at GOAT, we're always striving to improve and I would greatly appreciate hearing
about your experience through the email survey that you'll be receiving shortly. Please let
us know if there is anything else we can do for you, in the meantime we hope you
continue to be an excellent customer in our GOAT family, I hope you enjoy your sneakers
they look awesome and I hope to see you again with us.

Best regards,

CUANDO EL BUYER ACEPTA LA OFERTA

Hi XXXX,

Thanks for reaching us, this is Nicolas from the GOAT team, I’ll be more than glad to help
you with this situation.

We already reviewed the information for your Order # XXXXXXX for the XXXXXXX
and we were able to see that you accepted the discount that was offered by the seller, we
appreciate you telling us how you wanted to proceed on the App. This means your sneakers
will continue their regular path and will be sent over soon, once scanned by the shipping
courier you will receive a link to track your Order.

If you have any more doubts about this order, please let us know! We are here to help you.
Best wishes

SI NO SABE COMO TOMAR LA FOTO DEL INNER SHOE TAG C

Hello Jonathan,
Thanks for reaching out to us, this is Gabriel from GOAT and I'll be more than happy to assist you
with your listing concern on the Air Fear Of God 1 'Orange Pulse'.

Here in GOAT, we are all joined by the same desire to make our customers feel comfortable and
satisfied. We want you to know that we are completely committed to giving you the best
experience and the whole support needed.

It seems that your listing was denied because the incorrect photos were taken. However, we
kindly suggest you retake the inner shoe tag photo, and we were able to find a picture on the
same model that you can use as guidance:

For guidelines on how to take each photo, please click the HELP button when creating your listing.
As you can see, we do not require a perfect photo but one we can read, we hope you can get your
listings approved and that you find this information helpful.

I´ll be attentive to your reply, if in the meantime there is anything else we can assist you with,
please let me know if you have

INTERNATIONAL PCKG NO QUIERE PAGAR ADUANA Y SE LE EXPLICA

Hi Rawan,

We want to thank you for taking the time to reach back to us, this is Gabriel from the GOAT team
and I'll be more than happy to assist you with this information about your Order # 675573908 for
the Yeezy 500 'Soft Vision'.

For us in Goat, our customer's comfort is our priority. we are completely committed to providing
you the whole support needed.

I'm so sorry about the current situation with your order, this is not the kind of experience that we
want for our customers. I'm going to give you all of the information to help you resolve this as
soon as possible.

Checking on your order information I was able to see that the courier company is holding your
package awaiting for customs fees to be paid. You can check this information HERE.

Rawan, when shipping international, we do charge for shipping but we do not include any taxes.
This is because every country imposes different taxes and fees, as we already explained. This is
why once the order is shipped, the buyer is responsible for any taxes and fees imposed by their
government.

In some cases, depending on each country, the courier companies are the institutions that request
the respective customs fees, that's why at this moment DHL is requesting you an additional charge
that is for the customs fees that Saudi Arabia requests for the entry of the package to the country.
You can verify the information I've just provided you by revising our Purchase and Return policies
HERE.
Let me kindly remind you that in order to start a return process the delivery process needs to be
completed. So, whenever you receive the shoes we'll be able to start your request.Rawan, at this
time we don't have a customer service contact number. this is the only communication channel
we have. But in case you need anything do not hesitate to reach us back, we are always willing to
help in the best way we can and our customers are all that matters.

I hope this clarifies things, we appreciate your patience, we are sorry for the inconveniences
you've had with The order. We appreciate your understanding during these unprecedented times
and we hope you continue being a valued customer in our GOAT family.

Best regards,

PARLA DE AUTHENTICITY

Thank you for reaching us, this is Gabriel from the GOAT team and I’m really happy to
help you with Order # 68526817 for the Air Jordan 4 Retro OG 'Fire Red' 2020.

For us in GOAT, our customers are the most important part of our business and we always
want you to be fully satisfied with us. We want you to know that we are completely
committed to giving you the best experience and the whole support needed since accuracy
and authenticity are top priorities.

You can always count on us to purchase and receive not only the best sneakers but also
with the guarantee that they will be authentic, all resale products are verified by a
combination of machine learning technology as well as in-hand verification to ensure the
product is both authentic and as described.

To support our verification process, we have logged hundreds of thousands of data points
on our products to help define their authenticity. We are working together with our
verification support team about your product just to be sure that you receive what you
expected and that you continue being a valued customer in the GOAT family.

If you need anything do not hesitate to reach us back, we are here to support you in the best
way we can.

Hoping this information helps and wishing you best regards,

SI PREGUNTA EL COSTO DE RETURN

Hello,

We want to thank you for taking the time to reach back to us regarding your Order #
689634710. Here in Goat, we are all joined by the same desire to make our customers feel
comfortable and satisfied. We want you to know that we are completely committed to
giving you the best experience and the whole support needed.

Let me provide you the information that you require about the shipping cost for the return
process, according to the rates of the courier the standard amount is $12.00 for the 48
contiguous states. Please remember that the refund is the amount that you paid less the
shipping cost to and from you, that is the reason why the total fee will be $24.00 so upon
approval you would receive $382.20 into your Original Payment Method. If you have more
doubts about the rates please click HERE.

Please let us know if there is anything else we can do for you, in the meantime we hope you
continue to be an excellent customer in our GOAT family.

Best regards,
SI EL SELLER QUIERE CANCELAR POR VACACIONES

This is Gabriel from the GOAT team, we want to thank you for taking the time to reach us,
I'll be more than happy to assist you with this information about your Order # 211937243
for the Yeezy Boost 350 V2 'Oreo'.

According to our policies, we have 3 business days to ship the item to our facilities for
verification after the label is generated. As we noticed in your message that you will arrive
next Saturday, that means that the order is going to be automatically canceled by our
system. Alternatively, you can have a relative or someone you trust so they can ship the
shoes to avoid the cancellation and any damage to your seller score.

We aim to provide our customers with the best possible experience when buying on GOAT.
If you must cancel, you may do so in the app under the Sell tab. Please note that multiple
cancellations on the order will lead to a higher commission fee.
I'd like to let you know that for these kinds of situations, we have our "Vacation Mode",
this is a useful feature because it will place your listings in a pause so you don't experience
any similar scenarios in the future. You can always activate the Vacation Mode on your
account following the instructions below:

1. Tap on the sell tab (price tag on bottom navigation)

2. Tap on 'Vacation Mode' (should be located at the bottom of the list)
3. Toggle ON

Dennis, I want you to know that I'm doing my best to help you, but we have to follow our
company's policies so if you have any other doubts or concerns please visit our page
HERE.

Hope this information helps! Please let us know if there is anything else we can do for you,
in the meantime we hope you continue to be an excellent customer in our GOAT family.
MACRO PARA GOAT LOSS CUANDO SE ACTUALIZA Y DICE QUE ESTA
DELIVERED O HOLD FOR PU

Thanks for your continued patience. This is Gabriel from the GOAT Team and I am more
than happy to give you an update about Order # 206930938 on the Cactus Plant Flea
Market x Blazer Mid 'Sponge By You'.

We want to sincerely apologize for the previous situation with your Order, our customer's
comfort is our priority and we are completely committed to providing you the whole
support needed.

We just reviewed the information about your Order and we have some great news for you
today.
It seems that the package is now on the USPS facilities and ready for pick up, you can also
check this information by clicking on the following Tracking Label

Right now we are experiencing an extremely high volume of orders and we are diligently
working to answer all inquiries in a timely manner. Please know that in response to the
COVID-19 global pandemic, we may be making adjustments to our general business
operations to create the best experiences for our customers.

Remember that you can always contact us with any doubt or concern about your orders and
we hope you love your sneakers, they look awesome.

Wishing you best regards,

SI DICE QUE INICIO RETURN BY THEIR OWN Y ESTA BIEN

Hello Mark,

Thank you for your quick response. We completely understand that you want to return the
shoes, this is such a special occasion to celebrate and we want to send our best wishes.
Also, I am glad to hear that you could start the return on your own through the GOAT App.

Attached in this email I am providing you the shipping label and the packing slip that you
are needing in order to send the shoes back to us
GOAT GREATEST OF ALL TIME

INFORMACIÓN DE CUENTAS
[email protected] Balenciaga Triple S 'Fluorescent Green'
[email protected]
https://www.goat.com/admin/login

INFORMACIÓN GENERAL
- The commission fee starts with 9.5% starts and 90 puntos para la cuenta, less than
50 se suspende la cuenta
- SELLER FEE, siempre se cobra and depends on the location and address on the
account
- PREAUTHENTICATED siginifica que esta en goat even consigned or inventory
- SELLER PACKAGING se genera la etiqueta
- OPM Original payment method
- CASH OUT significa sacar el dinero de GOAT 2.9 % fee
- PAYOUT when receive a payment into the goat account because of GOAT
VERIFIED
- LABELS we need to generate a label for each pckg even if is going to the same
address
- PAYMENT GOAT VERIFIED senders get paid after the authentication of the item
- ID ITEMS modified items personalized Like in NIKE personalized
- GOAT CONSIGN OR CONSIGNMENT SAME
- GOAT ISSUE , when the authentication has problems like with size or conditions ,
THERE ARE TWO OPTIONS RETURN IT OR CONSIGN IF THE BUYER DO
NOT ACCEPT THE DISCOUNT
 - FINAL SALE No se puede hacer el standard return
- CANCEL THE ORDER they need to cancel the order within the next tree hours (if
the product was paid through website you will need to see the three hours even if
the seller have cancelled) or until the seller confirm the sale.
- FOR CANCELLING WE HAVE 24 HOURS TO LOOK FOR A REPLACEMENT
CANCEL REVIEW
- GOAT RETURN RECEIVED, within 3 days the customer decided he does not
want the shoes anymore and ask for a return
- buyer return approved if the return is approved we refund
- RETURN FAKE If the item is fake in the return process the cx has 14 days or we
can send the invoice for the shipping WITHIN 2 DAYS , GOAT WONT SAVE
THIS ITEM BECAUSE IS FAKE
- GOAT PICK significa que esta CONSIGN O INVENTARIO pick up from
inventory and deliver instant
- INVENTORY : GOAT Acquires the shoes
- CONSIGNED : An option for customer even to hold pckges to modify addresses…
- 7 dias se puede demorar la respuestas de un return request al sender
- UNDER RETAIL esta bajando de precio en esas tallas
- APPAREL —> CLOTHES VESTIMENTA
- PDT ->pacific date time DOS HORAS MENOS QUE EN BOGOTA

- GOODWILL CREDIT siempre se pone en las notes para añadir credit para quitar
CREDIT ADJUSTMENT

- AFFIDAVIT declaration jurado del clients diciendo que no recibió el paquete

- INSOLES : plantilla del zapato

- VERIFICATION TIME STAMP : CUANDO VERIFICAN EL PAQUETE Y

APARECE EL SEÑOR(A) QUE VERIFICO Y LA LOCACION QUE ESTA
ABAJO A LA DERECHA EN EL CUADRO DE VERIFICATION COMO GOAT
EAST EL QUE VERIFICA ES EL QUE TIENE EN AFTER VERIFIED PORQUE
ANTES ES EL PROCESO DEL CUAL INICIA EL DE LA IZQUIERDA CADA
PARTE EN AZUL ES UN NUEVO ESTADO

ORDER PRODUCT SELLER

Se puede ver order number PRIMER NUMERO : NOMBRE DE LA
status, si tiene notes o no, numero que asigna goat for PERSONA
importance de la order PON motives de inventario que
(PREVIOUS ORDER confirms que el zapato es de
NUMBER) puede ver para GOAT, TALLA DEL
reemplazos SOLO SE ZAPATO , ESTADO DEL
REVISA EL LOG EN ESTA PRODUCTO CAJA
OPCÓN DAÑADA…
Se puede ver la fecha de la SEGUNDO NUMERO : EL USERNAME DE LA
creation de la order SKU corto algo como PERSONA
BB293 Y después el nombre
de los zapatos
a los days no se les para A veces puede decir storage CORREO PERSONAL Un
bolas y abajo dice el nombre del pckg es international si el
warehouse, cuando compro buyer esta afuera de US
le peso storage ya sea para pero no si el sender esta
vender o enviar a otra parte afuera de US
Crosslist FC -> goat esta en DIRECCIÓN DE LA
un fight club y se va a PERSONA
enviar SE HACE CLICK
EN EL PRODUCT ID Y
LUEGO ON SITE Y
MUESTRA TAL CUAL SE
VIO AL MOMENTO DE
LA COMPRA
nunca jamás dar click porque puede causar
STATUS :
problems
BUYER TRANSACTION LABELS/TRACKING
information del comprador
si use app iOS or web ,
SIEMPRE SE LE DA AFFIRM Y AFTERPAY
CLICK EN USER PROFILE (Unos tipos de creditos para
PARA VER TODO EL pagar a cuotas), CUANDO
PERFIL COMPLETO, APARECE EN
SOLO SE REVISA EL PARÉNTESIS lo que esta
CREDIT LOG para verificar
dentro del parenthesis es lo
creditos or refunds que tenia en credits en goat,
se puede pagar total o
parcialmente (con GOAT
CREDIT OR SITE
CREDIT)
SCORE EVENTS SIRVE PARA VER QUE ES LO QUE LE HA DADO PUNTOS EN
LA CUENTA; SE PUEDEN ELIMINAR CON DELETE EN ALGUNOS CASOS COMO
POR PROBLEMAS DE UPS … Y SE LE DEVOLVERAN LOS 10 PUNTOS
EMAIL PARA FORGOT USERNAME OR PASSWORD DURA 12 HORAS ACTIVO
5 DIAS PARA SOFT DELETE USER

CUANDO SE PONE EN STORAGE SE DEVUELVE LA PLATA DEL SHIPPING

SI SE PIDE CORRECCION DE ADDRESS SE INDICA QUE NO SE PUEDE Y SE
SIGUE EL FLOW DEPENDIENDO SI ESTA VERIFIED OR NOT
SI NOS PIDEN CANCELATION ANTES DEL VERIFIED SE TIENE QUE MIRAR EL
STATUS VER SI ESTA VERIFIED OR NOT Y SI ES WEB OR NOT DEPENDIENDO
DE ESO SE PUEDE OFRECER STORAGE

OFERTAS NO TIENEN CANCELACION Y TAMPOCO HAY FORMA DE ESPERAR

LAS 3 HORAS SE ACEPTA INMEDIATAMENTE Y ES ESO
l
LOS CREDITOS SE INTENTARAN GASTAR DE INMEDIATO EN UNA NUEVA
ORDER

SI SE RECIBE EL INCORRECT ITEM SE PUEDEN EXTENDER LOS 3 DÍAS DEL

RETURN SERVICE

TO DEACTIVATE AN ACCOUNT WE NEED TO CHECK THAT THERE IS NO

CREDIT PROMO OR CASH AND ALSO PRODUCTS EVEN CONSIGNED OR STORE
WE NEED TO EVEN SELL THEM OR RETURN IT TO DELETE THE ACCOUNT

MARKETPLACE OPTION A OR B , PARA INDICARLE AL CLIENTE EN CASO DE

UNA OFERTA QUE QUIERE RECHAZAR QUE LO TIENE QUE HACER DESDE LA
APP WE CAN OVERRIDE THE STATUS WITH SUPERVISOR AUTHORIZATION

CASO COMÚN SELLER LLAMA PARA RETRIEVE THEIR ITEMS UNA VEZ
FUERON A STORAGE , SOLO TIENEN QUE PAGAR EL SHIPPING FEE POR
MEDIO DE LA APP , GOAT STORAGE

SI QUIERE CAMBIAR TELEFONO O EMAIL HAY UN TEMPLATE TELEPHONE

CHANGE REQUEST DEPENDING SI ES SELLER O BUYER

SENDESK
TYPE SIEMPRE EN QUESTION
CON ESCALATION SIEMPRE DEJAMOS UN INTERNAL NOTE
INTERNAL NOTE FORMAT (GENERAL) SIEMPRE SE USA LA MISMA
ESCALATIONS O INVESTIGATIONS SIEMPRE 48 HOURS INVESTIGATION
LUEGO SE ENVIA EL INTERNAL NOTE EN OTRA INTERACCION APARTE
SI ESTA EN FRAUD DE UNA VEZ SE ESCALA CON EL DE INVESTIGATION Y SE
DEJA UN REMARK
SIEMPRE SE TIENEN QUE VER RECENT TICKETS PARA SABER SI SE TIENE
QUE HACER MERGE
SUBIMT AS NEW NO SE USA SOLO CON PERMISO DE SUP
SUBMIT AS PENDING SOLO CUANDO REQUERIMOS INFORMACION DEL
CLIENTE
INVESTIGATION OR ESCALATION SIEMPRE SE MANDA OPEN
EN SUBMIT AS HOLD ES SOLO PARA ETA
EN YOU ES CUANDO EL CLIENTE RESPONDE
SIEMPRE QUITAR LA BLUEBOX CUANDO ESTEMOS HACIENDO UN MERGE EN
OTHER TICKET SIEMPRE LAS DOS CAJITAS DESELECCIONAR

LEADERSHIP ES PARA ESCALACIONES CON SUPERVISOR

MISSING INBOUND CUANDO SE PIERDE EL PCKG EN TRANSIT A GOAT
CUANDO QUIEREN SABER CUANTO HAN GANADO CON GOAT
MACRO EXCHANGES NO HACEMOS
ETA ES SOLO PARA BUYER
CUANDO SE MANDA EN PENDING SIEMPRE SE PONE TAKE IT
PARA TOMAR EL TICKET

STATUS OF MY ORDER FOR BUYERS———> STATUS OF MY

PAYOUT FOR SELLERS

INTAKE ITEM CONDITION NOT AS DESCRIBED

PARA ESCALAR

NEW TICKET REASIGNMENT PARA ESCALAR A QUE

DPTO
- SELLER PACKAGING existe un ETA seller packaging status es para enviar un update al
buyer en caso de que quiera saber el status del pckg Orders:: ETA > seller_packaging
⁃ REPLACEMENT NEW SELLER FOUND cuando seencuentra el replacement
⁃ ESCALATION: CX UPDATED ESCALATION MACRO (MACRO GENERAL
DE ESCALACIÓN) SI ES UN PROBLEMA DE LISTING CON EL SELLER SE
ESCALA A LEVEL 2 MACRO GENERAL DE ESCALACIÓN
⁃ MARKETING SE ESCALA A LEADERSHIP
⁃ Escalation::CX::Updated Escalation Macro
⁃ INVESTIGATION SIEMPRE SE USA LA MACRO DE 48 hour escalation para
los que escalamos a investigation
⁃ Index escalation item condition not as described a level 1
⁃ Index escalation RECEIVED INCORRECT ITEM
⁃ phone number change request updating my account se escalations a investigations
pero se pide information first BUYER::UPDATING MY ACCOUNT::PHONE NUMBER
CHANGE REQUEST
⁃ TROUBLESHOOTING problems con el system App or Feature::
⁃ SHIPPED- SHIPPED BUT CANCELLED , si environs piquets pero aparece
canceled por enviar tarde
⁃ MISSING PACKAGE 1 , para confirmer si el address es correct
⁃ SELLER UPLOADING PHOTOS INCORRECTLY --- macro para dar detalles por
que fue negado el listing , pero se puede usar DENIED LISTING PHOTOS- MARKET
PLACE
⁃ CUSTOMS FEES PARA PAGOS DE TAXES ADUANA
⁃ SI TIENE TROUBLESHOOTING PRIMERO SE ENVIA EL
TROUBLESHOOTING MACRO SE ENVIA COMO SOLVED, SI ENVIA EL
SCREENSHOT DESPUES SE ESCALA A LEVEL 2 BUYER O LEVEL 2 SELLER

ENTRENAMIENTO LV1 +
CREATE A CHILD TICKET DONDE OPERATIONS NOS AYUDA

1. PRIMERO PROJECT MANAGMENT

2. CREATE SINGLE
3. CAMBIAR DE DEFAULT POR OPS SUPPORT
4. SE LLENA ORDER NUMBER EL TIPO Y EL ORDER ID
5. DESPUES EL REQUESTER ES MI NOMBRE Y SE CARGA AUTOMATICAMENTE
EL CORREO
6. GROUP NO SE CAMBIA NI ASIGNEE
7. SUBJECT: Order # XXXXX – Buyer/Seller - TIPO DE PROBLEMA mismo que OPS
support type
8. DESCRIPTION : Hello team , seller/buyer is having issues…

- INTERNAL ESCALATION tiene algo relacionado con ETA y es corta

macro para crear el child ticket
- 1099 EXPLANATION , hace referencia a declaración de impuestos y esas
cuestiones, Solo hay tres macros 1099 las dos primeras son explicaciones la última
no la usamos SELLER OTHER
- Buyer condition not as described in FOLDERS, Buyer rejected topics What to offer
- Large issue goat credit : 20-25 dolares
- Large issue full refund para devolver toda la plata
- Small issue 10-15 dolares , creases, manchas amarillas en juntas
- Si ya estaba dañado o usado o la caja venía listeada así no se hace ningun refund
ningun credit , se aplican como Goodwillcredit
- DECLINE CORRECT ITEM SENT , MACRO SI DICE QUE RECIBIÓ LO QUE
NO ERA PERO REALMENTE SI HACE MATCH
- DECLINE RIGHT ITEM SENT , Macro se puede insertar el on site para el cliente
- PS SIZING, MACRO RECEIVE INCORRECT ITEM, SI SE ENVIARON
CORRECTAMENTE PERO ERAN YOUTH SIZE , WOMAN , GS (GRADE
SCHOOL) PS (PRESCHOOL), TD (TODDLER)
- Storage buyback significa que pago para sacarlo de storage después de un return to
sender storage
- HOW DO I SHIP BACK TO ME GOAT STORAGE seller pidiendo el pack gen
vez de dejarlo consigned
 - SELLER ONBOARDING – INTERNATIONAL SELLER REQUEST SI ESTA
EN PENDING TOCA REVISAR SI ESTA DENTRO DE LOS PAISES
APROBADOS DE ESTA MACRO
- SELLER ACCOUNT ; RETURN ADDRESS ERROR , SE PIDE EL
ADDRESS ,SE ESCALA A LEVEL 2 SELLER SE MANDA EN PENDING
ASI DIGA QUE ESTA EN SOLVED EN LA PRESENTACIÓN SI TIENE
CUALQUIER PROBLEMA CON EL ADDRESS; RETURN ADDRESS ERROR

SIMPLE BUYER REFUNDS

- PARA LOS RETURNS FULL AMOUNT SE ENVIA EL PACKING SLIP EN
VEZ DEL TRACKING NUMBER
IMPORTANTE SI NO SE OFRECE RETURN(RETURN OFFERED) EL RETURN
METHOD VA EN BLANCO EL QUE SIGUE (ESTO ES EN EL EXCEL EN LINEA
PARA LLENAR )
- OFFER ACCEPTED -ORDER DID NOT GO THROUGH , EL BUYER NO
TENIA FONDOS Y POR ESO AUNQUE LA OFERTA FUE ACEPTADA NO SE
SIGUIÓ CON LA ORDEN
VACATION MODE EN EL PROFILE SE VE DEBAJO DE COMISSION RATE
DICE PAUSED SI DICE FALSE NORMAL SI DICE TRUE ACTIVE
VACATION MODE
- SHIPPED BUT CANCELED, NO ENTRO EN SHIPPED GOAT A TIEMPO Y
LA ORDEN FUE AUTOMATICAMENTE CANCELADA Y SE LE DAN
OPCIONES DE COMO PROCEDER
- UPC MISMATCH CANCELLATION , SELLER AN ACTIVA SALE ORDER ,
ISSUE WITH MY ORDER AT VERIFICATION, envia unos sneakers que no son
por equivocación si envía unos Jordan y eran adidas y se pierden no respondemos
- SEND LABEL AND CREDIT ,, EXTRA SHOE RECEIVED para pedirle que
devuelva ell item y enviar elreturn label PRIMERO SE PIDEN FOTOS
- RETURN TO SENDER , PLACED INTO STORAGE BUSCAR RTS EN DRIVE
Y SI CONTESTA NO LE GUSTAN OPCIONES SE ENVIA A LEVEL 2 SELLER

GOAT LOSS MACRO

Hello XXXXXX,
Thanks for your patience in this situation, I just wanted to reach out and let you know that
your shoes have still not been received by our warehouse. They seem to have been lost by
the shipping courier on its way to us from the seller.

Due to the loss on the part of the shipping courier, we can see that rather than to keep you
waiting, we issued a refund for XXXXXXXXXXXXXXXXXXXXX to your original
payment method. It usually takes between 2-3 business days (Monday - Friday) for you to
see the money, if you don't, do not hesitate to contact us back, if you have more questions
we will be more than happy to continue helping.If you need anything do not hesitate to
reach us back, we are here to support you in the best way we can. We appreciate your
understanding during these unprecedented times, hoping this information helps and wishing
you best regards,
EXTRA SHOE RECEIVED
Macro extra item received RECEIVED INCORRECT ITEM INTAKE se hace desde el
admin

SI CON EL CHILD TICKET RESPONDEN REFUNDED

Due to the loss on the part of the shipping courier, we can see that rather than to keep you
waiting, we issued a refund for XXXXXXXXXXXXXXXXXXXXX to your original
payment method. It usually takes between 2-3 business days (Monday - Friday) for you to
see the money, if you don't, do not hesitate to contact us back, if you have more questions
we will be more than happy to continue helping.

Hi xxxxxx, Thanks for your continued patience and for reaching us back, I am more than
happy to give you an update about your Order # xxxxxxxx for the XXXXXXX.

Hi Stephanie,

Thanks for your continued patience and for reaching us back. I am more than happy to give
you an update about Order # 195667647 on the Air Jordan 5 Retro SE 'What The'.

We want to sincerely apologize for the previous situation with your Order, our customer's
comfort is our priority and we are completely committed to providing you the whole
support needed. Due to the loss on the part of the shipping courier, we can see that rather
than to keep you waiting, we issued a refund for $433.08 (at 11/11/20 5:29 am PST) to
your original payment method. It usually takes between 2-3 business days (Monday -
Friday) for you to see the money.

Stephanie, please know that we always strive to provide our customers with top products
that will meet all your expectations. You can always count on us to purchase and receive
not only the best sneakers but also with the guarantee that they will be authentic.

If you need anything else, do not hesitate to reach back to us, and thank you for your
continued support during these times. We appreciate your understanding in this matter and
we hope you continue being a valued customer in our GOAT family

MACRO OFFER CREDIT OR RETURN OFFER

SI NO LE GUSTO EL CRÉDITO SE REMUEVE Y SE ENVÍA ESTO COMO PENDING

Remember that if you want to recoup your funds you can always list the item for sale in our
GOAT App since you are an approved seller! I am sorry for hearing you are going through
this, I am here to support you in the best way I can, I wish I could make it better for you.
Here in GOAT, we are all joined by the same desire to make our customers feel
comfortable and satisfied.Related to your Order # 165954322 we are terribly sorry for this
inconvenience, in GOAT our customer's comfort is our priority and we are completely
committed to providing you the whole support needed.
SI SE APLICA EN EL ORIGINAL PAYMENT METHOD SE USA PARTIAL REFUND
TO OPM Y REFUND EXCEPTION EN COLUMNA I

SI ES MAS DE UNA ORDEN ,SI SUPERA MAS DE 700 DOLARES, SI HICIERON UN

REFUND ANTERIORMENTE

<

SI RESPONDE QUE ACEPTA EL REFUND TO ORIGINAL PAYMENT DESPUES

Hello Firdos,

Thank so much for your quick response on this matter.

We have really good news for you regarding Order # 165954322. Right now we just
removed the $25.00 that we gave you in GOAT Credit and added a total of $30.00 as you
requested in your last interaction with us. We also want to ask you to please await from 3 to
5 business days (M-F) for your payment to be reflected on your original payment method,
you can always check this information on your GOAT App.

Once again, we want to apologize for all this inconvenience with your Supreme x Air Max
Plus TN 'University Red', our customer's comfort is our priority and we are completely
committed to providing you the whole support needed.

We are here to support you with every concern or doubt you have, thank you for trusting in
GOAT and I hope you enjoy your week.

Best Regards,

MACRO CUANDO SE OFRECE POR UN INCONVENIENTE POR BOX

RECORDAR PONER TALLA NOTA SEGUIR EL PASO A PASO DE LA

PRESENTACIÓN MACRO QUEDA ASÍ

Hi Kalvin,
Thanks for reaching out, this is Gabriel from the GOAT team, I’ll be more than happy to
assist you with this information about your Order # xxxxxxx for the xxxxxx.
I´m sorry to hear that you had some concerns about the condition of the box you received.
This is not the kind of experience that we want for our customers. For us, in GOAT our
main priority is providing you the whole support needed.
I’ve had the opportunity to review your photos with our verification team and although we
would still consider it to be in good condition (overall structure is still intact without any
major rips or tears), we do want you to be happy with your purchase.

For this reason, I have added $15.00 in the form of GOAT goodwill credit to your account
that you can use towards your next purchase.
Please let us know if there is anything else we can assist you with. We appreciate your
understanding in this matter and we hope you continue being a valued customer in our
GOAT family. Enjoy your sneakers!

Best regards,
PA

THANK YOU MACRO

Hey XXXXX,

Thanks for reaching back to us, we appreciate your understanding and I'm really glad I was
able to help with Order # XXXXXXXX. Always count on us, if you have doubts or
questions, ask them, I'm here for you.

XXCXNAMEXX, your feedback matters! Here at GOAT, we're always striving to improve
and I would greatly appreciate hearing about your experience through the email survey that
you'll be receiving shortly.

Remember we are here to support you in the best way we can so if there is anything else
don't hesitate to reach back! We appreciate your understanding, hope you have an excellent
weekend.
Your time is valuable to us , for that reason, I want to thank you for writing to us, I hope
you have an excellent week.

Thanks for reaching

GOAT ISSUE OPTION A OR B

Hello Emily,

Thanks for contacting us! I am Lina from the GOAT team and I will be more than glad to
help you with your Order # 456235544 for the Yeezy Boost 350 V2 'Zebra' (CP9654).

I am so sorry to hear about this inconvenience that you are having. I'll do my best to assist
you with that. I was reviewing the information about your order and it seems that the box
was badly damaged when we received it in our warehouse, in this case, we create some
options in order to proceed, for that reason we kindly ask you to confirm by selecting it
through the app. I've attached the instructions below:

1. Tap on the profile tab (last icon on the bottom navigation)

2. Tap on 'ORDERS' in the top left-hand corner
3. Locate your order

From here, you should be able to select and confirm how you'd like to proceed. Please note,
we will require the confirmation within the app rather than a response to this email to
proceed.

We really appreciate your patience and please let us know if you have any trouble locating
your order or if there is anything else we can do for you in the meantime, we hope you
continue to be an excellent customer in our GOAT family,
Hoping this information helps,

Wishing you best regards,

AFFIDAVIT DESPUES DE CREAR CHILD TICKET PARA SELLER

Thanks for your patience. Regarding your request about Order # 201098778 for the Travis
Scott x Air Jordan 1 Retro High OG 'Mocha. I'm glad to inform you that our expert team is
already reviewing your information, and in order to move forward with the process, I
kindly ask you to provide us the following documents:

Proof of ownership of the item: This could be the invoice that proofs the purchase of the
shoes.
Police Report: Due to the high merchandise value, we kindly ask that you file a police
report for your missing package.
Fill out the affidavit that I will attach to this message.

All of that information will be provided to our insurance company and they will further
investigate the missing package claim with the courier and the proper authorities.

Louis, here in GOAT we are all joined by the same desire to make our customers feel
comfortable and satisfied. We want you to know that we are completely committed to
giving you the best experience and the whole support needed.I´ll be attentive to your reply,
if in the meantime there is anything else we can assist you with, please let me know if you
have any other questions or concerns.
I´ll be attentive to your reply, if in the meantime there is anything else we can assist you
with, please let me know if you have any other questions or concerns.

FORZAR DISCOUNT ACCEPTED ONE TIME EXCEPTION

Hi Kellie,

We want to thank you for taking the time to reach back to us. I'll be more than happy to
assist you with this information about your Order # 380913092 for the UltraBoost 19 'Core
Black Grey'.
I would like to apologize for the inconveniences that you are having with this purchase. In
order to help you with this situation, I went ahead so on a one-time basis we already
accepted the discount on behalf of you, that means that the order will continue the regular
path and once the package is scanned by the courier you will receive a link to track your
package.

We want you to know that we are completely committed to giving you the best experience,
If you need anything do not hesitate to reach us back, we are here to support you with every
concern or doubt you have in the best way we can. We appreciate your understanding
during these unprecedented times, hoping this information helps,

Wishing you best regards

BUYER, PIDE BUSCAR REEMPLAZO DESDE LA APP O LA WEB

Hi Kellie,

We want to thank you for taking the time to reach back to us. I'll be more than happy to
assist you with this information about your Order # 380913092 for the UltraBoost 19 'Core
Black Grey'.

We apologize for the delays with your order. I just checked on your order and it looks like
the original seller failed to mention an inconsistency with the sneakers that you ordered
during our verification and quality process.
I noticed that you selected an option to find a replacement through the website and since
our goal is to get you the sneakers you ordered and in the proper condition, we are going to
start a process to find some new sneakers for you keeping the same price you paid before
and ensuring the condition and the quality that you deserve. If in the next 24 hours we are
not able to complete this request we will notify you and refund you for the full amount you
paid.

We want you to know that we are completely committed to giving you the best experience,
If you need anything do not hes

REPLICAS LE DESCUENTAN AUTOMATICAMENTE (SELLER)

Hello there Soya,

Thank you for reaching out and letting us know about your concerns in regard to order #
944836177, I'm Lina from the GOAT team and I am here to assist you with this. We are
truly sorry for the situation that you are having, this is not the kind of experience we want
you to have with us.

After an inspection of your sneakers, our specialists had noted many inconsistencies
between the overall shape, construction, and materials used within the sneakers in
comparison to authentic retail pairs.

Our goal is to be the most trusted marketplace for sneakers. We do this by only accepting
sellers with the best reputation and by verifying all sneakers to ensure their authenticity. It’s
our hope that through our efforts, we can help create a trustworthy and safe community for
buying and selling sneakers.
Hoping this information helps and wishing you best regards, in case you need more
information do not hesitate in reaching us back. in the meantime, we hope you continue to
be an excellent sell

One dollar
Hello Candice,

Thanks for reaching out to us this is Lina from the GOAT team, and I'll be more than glad
to assist you with your situation regarding this fee.

Candice, when you update payment or shipping information on your account, you may see
a pending transaction of $1 appear on your credit card statement. This is a temporary
authorization hold to verify your payment method that will be reversed automatically,
typically within 5-7 business days.

If you have any more doubts about our policies, please click HERE.

We want you to know that we are completely committed to giving you the best experience
and the whole support needed, so if you need anything else, do not hesitate to reach back to
us,

Best wishes,

PARLA RE PARLA DE UPS PERDIÓ PAQUETE BUYER

Hey Razan!

This is Leonardo from GOAT. It is a pleasure to assist you with any concerns you have
regarding your order # 222079112.

Thank you so much for contacting us and informing us about this situation with the courier
company.

We have contacted the courier company and have been informed that your sneakers were
delivered to UPS on 08/26/2020 once we concluded our Verification process. By following
the updates provided by the courier company we noticed that there weren't any movements
registered after 09/17/2020.

According to the department in charge due to our large inbound volume that we are
experiencing right now, there have been occasions when packages are not individually
scanned by the courier company and signed for at our facilities. Instead, the courier will
bulk scan each drop-off that consists of hundreds of packages under a single 'delivery' scan.
Because of this way of processing the packages, there are occurrences when packages are
missing from their drop-off, like yours.

With the info With the information provided by the courier company regarding your case,
we have been able to officially open a claim with the insurance company and the courier
company taking into account that the package was lost in transit.

At this moment we have been forced to cancel this order and have just issued a full refund
for $314.00 USD back to your original form of payment today (11/19/2020).

Razan, bear in mind that it normally takes 5-7 business days for the transaction to process.
In case you don't receive your funds after the 7th business day, please let me know and I
will take care of the case.

We appreciate your patience during this unpleasant situation for you and we want to
apologize to you on behalf of us for this inconvenience with your order.

If you have any new questions, just let me know, I am here for you and will help you with
anything you need. Our most sincere apology, we regret this one didn't work out.

Here at GOAT, our doors are always open whenever you decide to start a new purchase
with us. I hope you do not lose the enthusiasm to continue purchasing with us since we
appreciate you as our customer!

Please be safe and good day to you, Razan.

Thanks,

LABIA SI QUIERE QUE LLEGUEN ANTES

Hello Brad,

We really appreciate all the time that you have been taking to contact us. We are doing our
best to ensure that you receive your order # 603314509 for the Air Max 90 'Exotic Animal
Pack - Violet Blend' in the best condition and in a timely manner.

Brad, I've been trying hard to get you the overnight shipping for this coming Saturday but,
regrettably, at this moment your package is already in transit to your home and there's no
chance to make an upgrade on the service level with the shipping courier. Rest assure that
your sneakers will arrive soon, in the meantime, we hope you, your wife, and your loved
ones enjoy a great time together at the birthday party!

Your feedback really matters! Here at GOAT, we're always striving to improve and I would
greatly appreciate hearing about your experience through the email survey that you'll be
receiving shortly.
Remember we are here to support you in the best way we can so if there is anything else
don't hesitate to reach back! We appreciate your understaunderstanding, hope you have an
excellent weekend.
Thanks,

INTERNATIONAL RETURN TO SENDER TAXES

Hi Weijia,

We want to thank you for taking the time to reach us, this is Jorge from the GOAT team
and I'll be more than happy to assist you with this information about your Order #
610638866 for the Air Jordan 13 Retro 'He Got Game' 2018.

For us in Goat, our customer's comfort is our priority. we are completely committed to
providing you the whole support needed.

I'm so sorry about the current situation with your order, this is not the kind of experience
that we want for our customers. I'm going to give you all of the information to help you
resolve this as soon as possible.

Checking on your order information I was able to see that the courier company started a
return to sender process, apparently because the recipient refused the delivery twice. You
can check this information HERE.

Weijia, when shipping internationally, we do charge for shipping but we do not include any
taxes. This is because every country imposes different taxes and fees, as we already
explained. This is why once the order is shipped,
the buyer is responsible for any taxes and fees imposed by their government.

Once we received the sneakers, your item will be placed into GOAT Storage under your
account. We’ll be sure to reach out at that time! Let me kindly remind you that in order to
start a return process the delivery process needs to be completed. So, whenever we receive
the shoes you'll be able to start your request.

In case you need anything do not hesitate to reach us back, we are always willing to help in
the best way we can and our customers are all that matters.

I hope this clarifies things, we appreciate your patience, we are sorry for the inconveniences
you've had with the order. We appreciate your understanding during these unprecedented
times and we hope you continue being a valued customer in our GOAT family.

Best regards,ç
FEEDBACK MATTERS

Hey XXXXX,Thanks for reaching back to us, we appreciate your understanding and I'm
really glad I was able to help with Order # XXXXXXXX. Always count on us, if you have
doubts or questions, ask them, I'm here for you.

XXCXNAMEXX, your feedback matters! Here at GOAT, we're always striving to improve
and I would greatly appreciate hearing about your experience through the email survey that
you'll be receiving shortly.

Remember we are here to support you in the best way we can so if there is anything else
don't hesitate to reach back! We appreciate your understanding, hope you have an excellent
weekend.