A Guide to using the
UK Immigration:
ID Check app
January 2021
1 © 2019 Fragomen, Del Rey, Bernsen & Loewy, LLP, Fragomen Global LLP and affiliates. All rights reserved.
Contents
INTRODUCTION
The application process
PROOF OF IDENTITY
Using the UK Immigration: ID Check app
Step 1: Download the app
Step 2: Confirm Privacy Policy
Step 3: Create your profile
Step 4: Scan your ID documen
Step 5: Checking your document’s information
Step 6: Scan your face
Step 7: Review the scanned information
Step 8: Take a photo of yourself
Step 9: Complete your application
TROUBLESHOOTING
2 © 2019 Fragomen, Del Rey, Bernsen & Loewy, LLP, Fragomen Global LLP and affiliates. All rights reserved.
THE APPLICATION PROCESS
STEP ONE
Verify identity - use the UK Immigration ID Check app
STEP TWO
Online form - complete the online
application form
STEP THREE
Processing - Once the identity check and application form have been submitted,
the application will then be assessed by the Home Office.
STEP FOUR
Decision - Confirmation sent by email. You can login to a portal to
review and send confirmation of status to employers
BEFORE YOU BEGIN
To make an application, you will require the following:
• Access to the internet on a computer, tablet or smartphone
• If you are looking to use the UK Immigration: ID Check app to confirm your identity, you will need an Android or
Apple device iOS13.2 or newer. (please see below for further details).
• Your mobile phone (as the validation number will be sent to your device)
• Access to your email account
• Your original ID document (see Part 1 below)
ANDROID DEVICE REQUIREMENTS:
Your device will need:
• Android 6.0 or above – you can find this in your device settings
• At least 135MB of storage space to install the app
• To be connected to 3G/4G or WiFi
• NFC – you can find this in your device settings
APPLE DEVICE REQUIREMENTS:
Your device will need:
• iPhone 7 or above
• May need to complete a software update to install the app.
• To be connected to 3G/4G or Wifi
• Not iPad
• At least 120MB of storage space to install app
3 © 2019 Fragomen, Del Rey, Bernsen & Loewy, LLP, Fragomen Global LLP and affiliates. All rights reserved.
PART 1: PROOF OF IDENTITY
As part of the application process, you will need to submit evidence of your identity.
If you have a biometric passport or a biometric national ID card (as an EU national), you can use the UK Immigration:
ID Check app
USING THE UK IMMIGRATION: ID CHECK APP
You will progress through the following steps: The app will:
Step 1: Download the app
• Check that your identity document is genuine
Step 2: Confirm Privacy Policy
Step 3: Connect the app • Verify that the document belongs to you
Step 4: Scan your ID document Using the app will take approximately 10 minutes. You
Step 5: Checking your document’s information will need access to your mobile phone and email.
Step 6: Scan your face
Step 7: Review the scanned information
Step 8: Take a photo
Step 9: Complete your application
Go to the Google/Android
STEP 1
or Apple App Store and
Download the App
search for “UK Immigration:
ID Check app and download
this to your device
Open the app and swipe
STEP 2
through the overview
Confirm the Privacy
screens and click 'Start'.
Policy
Confirm you are happy
with the Terms and Con-
ditions and the Privacy
Policy by clicking 'OK'
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STEP 3
Connect the app
You will be asked to scan the QR code or provide a connection code. You can access these by
logging into your application online as per instructions from Fragomen.
• You must scan the photo page of your ID
document using the camera on your device.
The full page must be inside the frame,
including the two lines at the bottom of the
passport or biometric card.
STEP 4 • The app will prompt you to adjust your device
Scan your ID document to make sure you capture your document
effectively. These prompts will appear in a
text box at the top of your screen
• You must make sure you include all the
information in the frame.
If you are having problems, you should take
the photo of the document at arm’s length.
• The app will check the information contained
in your ID document by reading the biometric
chip.
• You should remove any cases or covers from
your document and device you are using.
• Place the device on the document. If the
app doesn’t recognise your document once
STEP 5 you have placed the device on top of it, you
Checking your should slowly move the device around the
document’s information document until the app recognises it.
• A progress bar will let you know when the
check begins and when it is complete. You
should not move the device until the check is
complete.
• You should also make sure the volume is
turned up You will hear a beep when the
document has been recognised.
• If you continue to have problems, place the
phone on the reverse cover or the photo page or
turn the BRP card over.
5 © 2019 Fragomen, Del Rey, Bernsen & Loewy, LLP, Fragomen Global LLP and affiliates. All rights reserved.
• You will then be prompted to scan your face.
• You should hold your device’s camera in front
STEP 6 of your face until the scanning is complete.
Scan your face The screen will flash as it scans your face.
• You can skip this step and provide different
evidence to prove your identity if flashing
lights may cause you difficulties.
• You can do this by going to the ‘Find out
more’ menu and selecting ‘Skip this step’.
• You will not need to scan your face if you are
10 years or younger.
Once you have scanned your passport and
STEP 7 your face, you will be able to review all of the
Review the scanned information that the app has scanned.
information
Please note that there is an idiosyncrasy with
the scanned information. The date of birth
and date of expiry is scanned as year-month-
day format. Please do note this when you are
reviewing the information.
After you have reviewed the information, you will
then be asked to take a photo of yourself.
You should:
STEP 8 • Look straight into the camera.
Take a photo of • Have a neutral expression – do not smile or
yourself frown.
• Remove tinted glasses, for example
sunglasses.
Your photo should:
• Be well-lit.
• Have no other faces in the background.
• Taken against a plain background.
6 © 2019 Fragomen, Del Rey, Bernsen & Loewy, LLP, Fragomen Global LLP and affiliates. All rights reserved.
Once you have submitted the identity check on the app, we will work with you to prepare and submit
STEP 9
your online application form.
Complete your
application
Troubleshooting
If you do face any technical issues when you are submitting your application, you can contact the help centre. They
are open from Monday to Friday between 8:00am and 8:00pm, excluding public holidays and on Saturday and Sun-
day between 9:30am and 4:30pm. The telephone numbers are as follows:
• Inside the UK: 0300 123 7379.
• Outside the UK: 0203 080 0010.
7 © 2019 Fragomen, Del Rey, Bernsen & Loewy, LLP, Fragomen Global LLP and affiliates. All rights reserved.
MORE ABOUT FRAGOMEN
To learn more about how we can help you with your immigration needs
and challenges, please visit: www.fragomen.com.
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