0083-Lline 400 pro guide cover 28/6/04 11:47 AM Page 1

Lifeline 400
programming guide

Part Number: D3707146B

 1. INTRODUCTION

Each Lifeline 400 is supplied with an ‘Installation and User Guide’. Please
ensure you are familiar with this prior to reading this guide.

This programming guide contains guidelines and examples of how to program

the Lifeline 400 for use in most situations.

PLEASE NOTE THAT LIFELINE 400 IS FOR USE WITH THE

TUNSTALL 869MHz EUROPEAN SOCIAL ALARM
FREQUENCY RADIO TRIGGERS AND SENSORS ONLY.

The guide is split into the following sections:-

- PROGRAMMING OPTIONS ( page 2 )

- COMMON TASKS ( page 5 )
- OTHER TASKS ( page 7 )
- INTRUDER SYSTEM TASKS ( page 12 )
- FREQUENTLY ASKED QUESTIONS ( page 26 )

Page 1 of 30
 2. PROGRAMMING OPTIONS
This section focuses on two methods for programming the Lifeline 400.
However, the Lifeline 400 can also be programmed from a control centre and
from a PC or laptop using the TAPIT ( described in the ‘Frequently Asked
Questions’ ).

Please note that the word radio sensor is used throughout this guide and can
be interpreted as radio trigger, Amie+, Gem+, Fall Detector, PIR movement
sensor, or other telecare sensor.

Page 2 of 30
Programming a radio sensor
This method is suitable for assigning and removing radio sensors. This can be
done with just the Lifeline 400, no other equipment is required.

• How to enter programming mode

♫
Slow
Press and flash
hold for 5 seconds

ü
‚ How to exit programming mode

♫
Fully
Briefly press cancel lit

ü
ƒ How to assign a radio sensor
Follow Step • to enter programming mode, then enter radio programming
mode by..

♫
Rapid
Press and
Flash
hold for 3 seconds Activate the sensor

To assign further sensors, re-enter radio programming mode by repeating the

ü
steps in this section i.e. press and hold cancel for 3 seconds followed by
‘activate the sensor’. A maximum of 12 sensors may be assigned. When
complete exit local programming as shown in step ‚

Page 3 of 30
How to Program the Lifeline 400 using a
Telephone.
This method allows access to Lifeline 400’s most common settings.

• Connect the telephone

Note- When programming Lifeline 400
disconnect smart boxes/modems etc
so that there are no obstructions
between the telephone and the
Lifeline 400.
These can be reconnected after
programming is completed

‚ Place the unit in local programming mode

♫
Slow
Press and flash
hold for 5 seconds

ü
ƒ Use the telephone keypad to program the unit
Lift the handset of the telephone and key the digits as described for the
feature you wish to program. Note that although the Lifeline 400 can be
connected to the telephone line during programming it is not essential. The
examples found later in this guide will be of the format:-

PARAMETER NUMBER PARAMETER VALUE

* * *
Or will simply be a 4 digit number known as a’ quick code’. A ‘quick code’ is a
convenient and quick way to alter many settings at once, for example make all
types of alarm calls silent.

„ Finally, exit local programming mode

♫
Fully
lit
Briefly press cancel

Page 4 of 30
ü
 3. COMMON TASKS

In the following sections, each setup is accompanied with an icon to describe

the most appropriate programming method. Refer to the earlier section to
enter the particular programming mode indicated.

To be programmed using just To be programmed using a

the Lifeline 400, no other telephone.
equipment required Remember..
( Page 4 ). Parameter Parameter
* number
* Value
*

Emergency Telephone Numbers

0 0 2 2 3 To set the 1st Emergency number to dial a control centre

* * * with telephone number ‘223’.

0 1 4 5 0 To set the 2nd Emergency number to dial a control centre

* * * with telephone number ‘450‘.

To set the 1st Emergency number to dial a

* 0 0 * # 6 3 6 1 1 7 * Personal recipient with telephone number
‘636117’.

The ‘Frequently Asked Questions’ section at the back of this manual covers
how to program more than two control centre or personal recipient numbers,
and why # is used before some telephone numbers.

Unit Identity

The unit identity is the unique number that identifies an individual Lifeline 400
when it makes a call to a control centre. Lifeline 400 units have a default of
995 which should be changed before installation. A maximum of 12 digits can
be used for the unit identity.

0 2 3 0 0 To set the unit identity to 300.

* * *

To set the unit identity to 102505.

* 0 2 * 1 0 2 5 0 5 *

Page 5 of 30
Assigning Radio Sensors

Assignment of radio sensors was described on page 3 earlier in this guide.

When a sensor is assigned, the Lifeline 400 detects the sensor type and
automatically amends its settings - this is a new feature of Lifeline 400.

Testing Sensors

Once a sensor has been assigned then it is recommended that it is tested.

This can be done by using a ‘walk test’ mode or by simply raising an alarm
from the sensor.

The ‘walk test’ mode is activated by simply placing the unit in programming
mode. Once in programming mode the Lifeline 400 will beep each time it
receives a signal from any of its assigned sensors. Note the sensor must be
assigned to the LL400 before a ‘walk test’ can be performed. This test is
useful for range testing.

Removing a single Sensor

Enter local programming mode then lift the handset of the

3 0 0 0 telephone plugged into the Lifeline 400, enter the 4 digit quick
code opposite, then activate the radio sensor to be removed.
The sensor will no longer be assigned to the
! Lifeline 400, however the sensor can be re-
assigned later if required.

Removing all Sensors

This step removes all radio sensors that are assigned to the unit. This would
only be done if there was uncertainty as to which sensors were registered to a
particular unit or a sensor had been mis-placed or the unit is simply being
returned to stock.

Press and hold

down the volume
button for 10
seconds using a
suitable pencil or
pen. A beep will be
heard when all
sensors have been
removed.

Page 6 of 30
 4. OTHER TASKS

Monitoring for Inactivity

The Lifeline 400 can monitor for signs of activity using sensors such as PIR
movement sensors. Should no activity be found for a specified time ( 12 or 24
hrs ) then an alarm call is raised. The user will hear 10 minutes of warning
beeps before this call is made. The ‘Frequently Asked Questions’ section at
the back of this guide( page 15 ) covers what is considered to be a sign of
activity.

5 1 1 2 This quick code sets up the unit to raise an alarm if no

activity occurs for a 12 hour period.

5 1 2 4 This quick code sets up the unit to raise an alarm if no

activity occurs for a 24 hour period.

Periodic Calls

Periodic calls are silent calls made by the Lifeline 400 usually to a control
centre to confirm that the whole alarm system is working correctly, this tests
the Lifeline 400 and telephone line through to the control centre. These calls
are made on a regular basis, the most common setting is every 30 days. A
maximum of up to 99 days can be specified.

This sets up the unit to make periodic calls every 30

* 1 2 * 3 0 1 0 * days. NOTE: the first call is made 24 hours after this
command, then at the same time 30 days later etc…
This sets up the unit to make periodic calls every 30
* 1 2 * 3 0 1 1 * days. NOTE: the first call is made 36 hours after this
command, then at the same time 30 days later etc…
The 36 hr setting is useful if the configuration is done in the day but the
periodic calls are preferred at night. For example if the configuration is done at
2.00pm Monday afternoon, the first periodic call is then at 2.00am Wednesday
morning followed by a call every 30 days at 2.00am in the morning.

This sets up the unit to make periodic calls every

* 1 2 * 0 1 1 0 * day. NOTE: the first call is made 24 hours after
this command.

1 2 0 0 0 0 This disables the periodic call feature.

* * *

Page 7 of 30
Silent Calls

By default, periodic calls and other information calls are silent, this means that
no noise will be heard from the Lifeline 400 during the call. An example of this
is automatically reporting that a radio sensor’s battery is low.

In some circumstances it may be desired that all types of alarm call are silent,
for example if the Lifeline 400 is being used in witness protection to domestic
violence situations.

Any alarm call generated by the unit will now be silent.

9 1 0 1 NOTE: The alarm button will still flash.

Any alarm call generated by the unit will now be silent and
9 1 0 8 the alarm button will NOT flash.

Restore the settings back to default. eg. only periodic and

9 1 0 3 information calls are silent.

Assigning Location Codes to Radio Sensors

Location information can be assigned to a variety of radio sensors at the

control centre or by using the TAPIT+ interface so that when a call is raised at
the control centre, the location of the radio sensor, as well as its type, will be
displayed.

The TAPIT+ interface is available from Tunstall under the following part
number- 36900/01.

Location information can also be assigned using the keypad of a telephone

when connected to a Lifeline 400.

In order to do this, de-register all triggers/sensors by placing the Lifeline 400

into programming mode and depressing the volume button for 10 seconds
This must be done so as to ensure call codes are assigned to correct triggers
(refer to page 7 ‘Removing all Sensors’).

Following this, register the first required sensor and assign its location code
into parameter 61.

Location information is registered sequentially in odd number parameters

between 61 and 85 therefore it is important to note that the required location
code for the first registered sensor should always be programmed in to
parameter 61. When registering the second sensor, location information

Page 8 of 30
should always be programmed in parameter 63, the third into parameter 65
and the forth into parameter 67 etc.

Therefore, (after removing all sensors from the unit) to register a smoke
detector as the first sensor and assign it to the living room, the procedure
below should be followed:-

1. Register the smoke detector

Register the smoke detector by entering trigger registration mode and

activating its radio trigger.

2. Assign the location information

Assign the required location code by using the keypad of the connected
telephone and typing the following:-

* 6 1 * 0 6 0 0 5 1 0 0 0 4 0 6 1 0 0 0 *
Trigger Location Code Call Progress
meaning Indicators

Trigger Meanings- Please refer to page 11 for a full list of trigger meanings

Location Codes- Please refer to page 12 for a complete location table.

Note- Location information cannot be assigned to Radio Output

Modules and Flood Detectors.

Call Progress Indicators- The following digits should be typed to determine

the type of call indication required:-

0 6 1 0 0 0 Audible + visual indicators on

No progress
Audible indicators-off/visual indicators-on tones or control
3 0 1 0 0 0 centre audio

7 0 1 0 0 0 Audible indicators-off/ visual indicators-off

1 01 0 0 0 Audible indicators-off/visual indicators-on No progress

tones but with
control centre
50 1 0 0 0 Audible indicators-off/visual indicators-off audio

Page 9 of 30
Assigning a Bogus Caller Description to a Trigger
In order to assign a bogus caller description to a trigger, the text of one
location code in the ‘local’ TT92 location table at the control centre should be
edited to read ‘Bogus Caller’.

Please note that global location table meanings should not be altered in any
way.

Once this has been completed, the chosen location code should be assigned
as described on pages 9-10 (Assigning Location Codes to Radio Sensors)
together with the chosen call progress indicator, in order to determine whether
the call raised should be silent with or without visual indicators.

Trigger Meaning Codes

Trigger Trigger Description

Meaning
Codes
01 Personal (auto-battery low)
03 Temperature
04 Flood detector
05 Carbon monoxide
06 Smoke
07 Door contact
08 Pressure mat
09 Pull cord
10 Incontinence sensor
11 Bed occupancy
12 PIR (entry/exit)
13 Fall detector
14 PIR (standard)
15 Reserved
16 ROM #1
17 ROM #2
18 ROM #3
19 ROM #4
20 Natural Gas
21 Wandering

A new bogus caller trigger will be available shortly Tunstall Part Number
67005/48. This will be plug and play compatible with the LL400 but will still
require the text to be edited at the control centre.

Page 10 of 30
 TT92 Location Codes
Location Code Text 51 Living room
00 52 Dining room
01 first resident 53 Study
02 second resident 54 Second living room
03 third resident 55 ROM4 Event 1
04 unspecified location 56 ROM4 Event 2
05 unspecified location 57 ROM4 Event 3
06 unspecified location 58 ROM4 Event 4
07 CO Detector activation 59 ROM4 auto low bat
08 CO Detector auto low bat 60 Hall/stairs not spec
09 Retrofit speech trigger 61 Hall
10 local unit 62 Landing
11 Flood detector 2 63 Stairs
12 Flood detector 3 64 Other hall/stairs
13 Flood detector 4 65 Medical reminder no ack
14 Flood detector 5 66 Auto presence failed
15 Bed/chair not in 67 Incontinence event
16 Bed/chair not up 68 Incontinence ALB
17 Bed/chair out 69 PIR hall/stairs
18 Bed/chair other 70 Garden/garage not spec
19 Bed/chair auto low bat 71 Garage 1
20 Bedroom not specified 72 Garage 2
21 Master bedroom 73 Front garden
22 Second bedroom 74 Back garden
23 Other bedroom 75 Other garden/garage
24 Other bedroom 76 Other garden/garage
25 ROM1 event 1 77 Other garden/garage
26 ROM1 event 2 78 Other garden/garage
27 ROM1 event 3 79 Other garden/garage
28 ROM1 event 4 80 Unspecified location
29 ROM1 auto low bat 81 Speech trigger 1
30 Bathroom WC/not spec 82 Speech trigger 2
31 Main bathroom 83 Speech trigger 3
32 Second bathroom 84 Speech trigger 4
33 Downstairs WC 85 Speech trigger 5
34 Outside WC 86 TES temp rise
35 ROM2 Event 1 87 TES low temp
36 ROM2 Event 2 88 TES fault condition
37 ROM2 Event 3 89 TES high temp
38 ROM2 Event 4 90 TES auto low bat
39 ROM2 auto low bat 91 Fall det auto low batt
40 Kitchen not specified 92 Fall det button press
41 Main kitchen area 93 Fall det fall
42 Second kitchen area 94 Flood detector 1
43 Other kitchen area 95 Gas detector activated
44 Other kitchen area 96 Gas detector ALB
45 ROM3 event 1 97 Door left open
46 ROM3 event 2 98 Client wandered
47 ROM3 event 3 99 Wander detector ALB
48 ROM3 event 4
49 ROM3 auto low bat
50 Living area not spec

Page 11 of 30
 5. INTRUDER SYSTEM TASKS

The Intruder System – a step by step guide

Introduction

It is recommended that for full intruder functionality the Lifeline 400 should have an
AWAY key.

There are six stages to setting up the Intruder system outlined in this guide

1. Activating the Lifeline 400 Intruder Functionality

2. Assigning the PIR’s to work with the Lifeline 400 in intruder mode
3. Arming and Disarming the intruder system
4. Testing the intruder system
5. Lifeline 400 Intruder Operational Scenarios
6. Alternative set up options

The intruder functionality is very flexible with a number of operational options. This
section of the programming guide contains guidelines and examples of how to program
the Lifeline 400 for each of these options starting with the default option as follows:

Ø Single Zone Dwelling

Ø 3 Intruder Detection Sensors (PIR’s) installed, one of which is set to be an
Entry/Exit sensor
Ø An Entry / Exit Time Set at 30 seconds
Ø Arming the intruder system by pushing the AWAY Key
Ø Disarming the intruder system by pushing the AWAY Key THEN pushing an
intruder disarm enabled personal trigger*
Ø Or
Ø Disarming the intruder system by pushing the AWAY Key THEN entering a
Personal Identification Number (PIN) via a telephone keypad.

* Please note that the Amie supplied with the LL400 is automatically set up to allow
disarming of the LL400 by pressing the Amie AFTER pressing the AWAY Button

Page 12 of 30
Activating The Lifeline 400 Intruder Functionality

Before the Lifeline 400 can be used for intruder detection, the feature must be
activated.

To do this, connect a telephone to the Lifeline 400 and enter the programming mode as
shown below.

This method allows access to Lifeline 400’s most common settings.

• Connect the telephone

Note- When programming Lifeline 400
Disconnect smart boxes/modems etc
so that there are no obstructions
between the telephone and the
the Lifeline 400.
These can be reconnected after
programming is completed.

‚ Place the unit in LOCAL PROGRAMMING mode

♫
Slow
Press and flash
hold for 5 seconds

ƒ Use the telephone keypad to program the unit

ü
Once in local programming mode lift the handset of the telephone then key the digits as
described for the feature you wish to program.

To enable the Intruder Functionality simply input a 4 digit number known as a’ quick
code’. A ‘quick code’ is a convenient and quick way to alter settings in the Lifeline 400.

To activate the intruder functionality in the Lifeline 400 enter the following quick code:-

6 0 0 1

NOTE: If at any stage later, you wish to disable the intruder feature then 6002 can be
used to do this.

Page 13 of 30
„ Finally, exit local programming mode

♫
Fully
lit

Briefly press cancel ü

Assigning and Installing Intruder Sensor PIR’s

First refer to the PIR’s user guide, then choose the desired locations in the dwelling for
your PIR’s paying attention to the set up parameters for pets and the coverage of the
dwelling that you are aiming to protect.

It is easier if the PIR’s are assigned to the Lifeline 400 before they are physically
installed in the dwelling.

Once all the PIR’s are assigned they can then be installed in the correct locations.

Take the first PIR you would like to assign to the Lifeline 400 out of its box and then
referring to the user guide for the PIR, put the PIR into “walk test” mode.

Assigning the PIR’s to work with the LL400 in intruder mode

There are two stages of programming in the LL400.

The first stage is LOCAL PROGRAMMING which is used to turn on and off
functionality in the Lifeline 400 and also for testing of the system.

The second stage is RADIO PROGRAMMING mode which is used to make radio
sensors work with the LL400.

Place the unit in LOCAL PROGRAMMING mode

♫
Slow
Press and flash
hold for 5 seconds

ü
Then from local programming mode enter RADIO PROGRAMMING mode by..

Page 14 of 30
 ♫
Rapid
Press and Flash
hold for 3 seconds

ü
Press and hold Cancel button for 3 seconds. The unit will Beep. Release the Cancel
button. Red button will flash quickly. Activate the PIR by walking or waving a hand in
front of it whilst the PIR is in “walk test” mode

After the beep the Lifeline 400 will return to local programming mode (slower flashing
red button).

Assigning locations to PIRS and assigning Entry / Exit PIR’s

To enable the control centre to understand the location of the PIR in the dwelling after it
has been activated you can assign the location of the PIR in the Lifeline 400. Assigning
the location of the PIR is also important, as it will inform the control centre if the PIR
has a low battery.

Without a location code the control centre cannot identify which PIR in the property has
been activated or has a low battery.

Assigning the location of the PIR is done immediately after the LL400 unit has beeped
and whilst the unit is still in local programming mode.

The PIR can be assigned as either an Entry / Exit PIR or a standard PIR this decision
needs to be made before assigning the location code.

An Entry/Exit PIR enables the occupants of the dwelling to enter the dwelling by their
preferred route with warning tones and without activating the intruder system thereby
preventing false alarms.

Generally the PIR’s covering the most frequently used Entry/Exit points (i.e. the front
door or back door) are set as an Entry/Exit PIR’s. More than one entry Exit PIR can be
assigned to the unit.

If the Entry/Exit PIR is activated the Lifeline 400 will emit entry and exit tones for 30
seconds during which time the system can be disarmed without activating the intruder
alarm or the occupant can leave the dwelling without activating a false alarm call.

If after 30 seconds the system has not been turned off or the property is not left
secured then the system will send out an alarm.

If the PIR is to be an Entry/Exit PIR then this needs to be assigned as follows:

Page 15 of 30
Whilst still in local programming mode:

Press the AWAY key on the Lifeline 400 unit then enter the location code as below.

If the PIR is chosen to be a standard PIR (not Entry/Exit PIR) then DO NOT press the
AWAY key before entering the location code. The Entry/Exit tones will not beep when
this type of PIR is activated but there will be a default 30-second delay before the unit
raises an intruder alarm call to help prevent false alarms. This delay period can be
changed as described on page 23 “Changing the delay in triggering the intruder alarm
from a standard PIR.”

The location of the chosen PIR whether Entry/Exit or standard is assigned in the
Lifeline 400 by entering the following quick code 41 followed by its location code from
the table below.

For example the quick code 4161 has been entered where 61 ( Hall ) has been set:-
00 No Location
4 1 6 1 31 Main Bathroom
41 Main Kitchen
Location 51 Living Room
52 Dining Room
61 Hall
62 Landing
63 Stairs
71 Garage

A full location code table can be found on page 11.

Ensure to write the intended location of the PIR on the box for correct installation later.

Once the location of the PIR has been entered put the PIR back in its box for the
moment ensure the intended location has been written on the box for correct
installation at the end of the assignment phase.

ASSIGNING FURTHER PIR’s

To assign further PIR’s, IN TURN take each PIR out of its box and put the PIR to be
assigned into “walk test” mode and put the front cover back on loosely.

Put the Lifeline 400 into local programming mode (if not already there) and then re-
enter Radio programming mode:

♫
Rapid
Press and Flash
hold for 3 seconds

Page 16 of 30
ü
Press and hold the Cancel button for 3 seconds. The unit will Beep. Release the
Cancel button. Red button will flash quickly. Activate the PIR by walking or waving a
hand in front of it whilst the PIR is in walk test mode

Repeat the procedure for assigning the PIR to the Lifeline 400 and giving the PIR’s
locations of as above.

Put the PIR back in its box and write the location on the box.

A maximum of 12 sensors including your personal trigger (s) may be programmed to

the Lifeline 400 in this way.

„ Finally, exit local programming mode

♫
Fully
lit
Briefly press cancel

Once you have completed the assignment of PIR sensors and exited local
ü
programming mode the PIR’s can be physically installed in their chosen locations
making sure they are the same as those written on the box.

Leave the PIR in walk test mode but put the front cover back on loosely until testing is
complete.

Testing the recently installed PIR’s

Once registered to the Lifeline 400 it is a good idea to test the PIR’s with the Lifeline
400 in local programming mode.

Place the unit in LOCAL PROGRAMMING mode

♫
Slow
Press and flash
hold for 5 seconds

ü
Once in local programming mode the Lifeline 400 will beep each time it receives a
signal from any of its assigned PIR’s or other assigned sensors. Note: the sensor must
be assigned to the Lifeline 400 before this test can be performed. This test is useful for
testing the range and coverage of the PIR.

Page 17 of 30
Walk around the dwelling and check the coverage of the PIR’s by listening to when the
Lifeline 400 beeps. When satisfied that the PIR’s are covering the desired areas, refer
to the PIR instructions and take the PIR out of “walk test” mode and put the front cover
back on properly.

Taking the PIR out of walk test mode significantly enhances its battery life.

Exit local programming mode by pressing the cancel key.

The PIR’s are now assigned to the Lifeline 400 and ready to work with the intruder
system.

Note: The Lifeline 400 will automatically Exit programming mode if untouched for 3-4
minutes.

Arming And Disarming The Intruder System

Arming the Intruder System

Pressing the AWAY Key on the front of the Lifeline 400 will arm the Intruder system.

Once the AWAY Key is pressed the unit will beep (Entry/Exit tones) and there is a
delay of 30 seconds before the intruder system is armed. This delay allows you to exit
and secure the property.

Once armed the intruder system will be triggered if the sensors are tripped before
disarming the intruder system.

Previously chosen PIR’s will wait 30 seconds before triggering the intruder system
other sensors will trigger immediately.

Once the intruder system has been triggered the Lifeline 400 unit will SILENTLY call
the chosen telephone numbers to alert them that there has been intruder activation.

Disarming the Intruder System

The default configuration for disarming the Lifeline 400 Intruder system is to press the
AWAY key and then EITHER enter the PIN number via the telephone connected to the
Lifeline 400 OR press your personal trigger.

Unless configured otherwise using Intruder System Options outlined on Page 21, when
the intruder system has been armed and the dwelling is re-entered the Lifeline 400 will
wait for 30 seconds allowing time to disarm the system. If the dwelling is re-entered via
the chosen Entry/Exit routes then the LL400 will emit Entry/Exit tones otherwise the
LL400 will remain silent.

An alternative is to use a dedicated trigger or triggers as outlined in the Intruder System

Options section on page 21.

Page 18 of 30
Important please note:

If you press the personal trigger first by mistake this will be treated as a personal alarm
call and will raise a personal alarm call to the control centre. Unless the cancel key is
pressed within 4 seconds of a personal alarm call it cannot be stopped until the control
centre has cleared it down. The intruder system could still be armed and will need to be
disarmed otherwise a false intruder alarm call will be raised.

To disarm the intruder system whilst this personal alarm call is in progress then you will
need to follow the disarming process again as follows: press the AWAY Key and then
the personal trigger. This will disarm the intruder system whilst the personal alarm call
is going through.

Personal Identity Number (PIN) Number Deactivation

An alternative way of disarming the intruder is by entering a PIN number through the
keypad of a connected telephone. The ability to use the PIN number for deactivation is
already set up in the Lifeline 400. The default PIN number is 1234 and it is recommend
that this should be changed now and kept in a safe place.

To change the default PIN to example 3567 do the following

Place the unit in LOCAL PROGRAMMING mode

♫
Slow
Press and flash
hold for 5 seconds

ü
and then enter the following through the keypad of the connected telephone where
3567 is the new PIN number:-

* 5 0 * 3 5 6 7 *
Please note that the system cannot be disarmed by using a PIN number whilst a
personal alarm call is in progress this is because the Lifeline 400 is set up to ensure
that personal alarm calls take priority over other functions in the unit.

Congratulations your intruder system is now ready to be tested.

Some Suggested Testing Of The System

Arm the system by pressing the AWAY key

Disarm the system by pressing the AWAY key then the personal trigger

Arm the system and activate the Entry/Exit PIR, did the Entry/Exit tones sound?

Page 19 of 30
Disarm the system using the PIN number through the telephone key pad.

Arm the system and activate another PIR, the unit should make a silent call to your
control centre and the location should be obtained from the control centre staff and
checked to see if it is correct.

The control centre should clear down the unit. Check all the PIR’s activate the unit to
the control centre by activating them in turn.

Other testing should be carried out as desired.

Lifeline 400 Intruder Operational Scenarios

The Lifeline 400 intruder functionality is a valuable enhancement to the Lifeline 400.
There are a number of operational user scenario’s which reflect the normal operation of
the system but which the programmer and end user should be aware of to avoid
confusion.

1) If a personal alarm call is raised before an intruder alarm call then the personal
alarm call will be handled first and then the intruder alarm call. During a personal
alarm call pressing the AWAY key and then the personal trigger (if allocated) or a
dedicated trigger can disarm the intruder system. Pressing the AWAY key and then
entering the PIN CANNOT disarm the intruder system as the personal alarm call will
have priority over the telephone line. With the system still armed intruder alarm calls
may well be activated if other PIR’s are activated or the Entry/Exit period times out.
It is therefore advisable that the intruder system is disarmed through a personal
trigger or a dedicated arm/disarm trigger.

2) If the intruder system is armed and a personal alarm call is made accidentally then
pressing the cancel key will not prevent a personal alarm call being made. Pressing
the cancel key when the intruder system is armed is the same as pressing the
AWAY key the Entry/Exit tones will sound and the intruder system will need to be
disarmed. The accidental personal alarm call can be stopped if the intruder system
is immediately disarmed and then the cancel key is pressed before the unit has
connected with the control centre.

3) If the intruder system is set and you want to re enter the dwelling quickly for any
reason (within approx. 2 minutes of exit) then the Entry/Exit beeps may not sound.
This is NOT a fault with the unit but the proper working of the PIR in order to save
battery life. Unless in walk test mode the PIR is set up to wait for approximately 2
minutes of inactivity after the previous activity it has seen before it will act and send
a radio sensor signal to the Lifeline 400. As you have entered the dwelling within
that period the PIR will not activate and send a signal to the Lifeline 400 unit. As the
Lifeline 400 unit has not received a signal from the Entry/Exit PIR the Entry/Exit
tones will not beep and the intruder system will still be armed and the AWAY key will
be lit as a reminder. The system should still be disarmed and then re-armed as
going elsewhere in the dwelling covered by another PIR is likely to raise a false
alarm call that may well be a silent call.

Page 20 of 30
4) The Lifeline 400 handles multiple calls in priority order with personal alarm calls
handled above intruder alarm calls. This can cause the unit to be in a state where
all the lights on the unit are flashing. The unit will be processing the calls and should
be left to contact the control centre at which point its is advisable that the control
centre is informed that multiple calls have been raised including intruder system
calls. Once the alarm call has been cleared the second alarm call will be made, if
this is an intruder activation please be aware that it cannot be cancelled, it might be
a silent call and the control centre maybe expecting a password. The unit will
process as many alarm calls as have been raised unless the cancel key is used to
clear them when they cycle round.

Intruder System Options

Change the entry/exit time

The default time allowed for entering and exiting the property is 30 seconds. If you wish
to change this for example to 120 seconds, then in local programming mode enter:-

* 4 9 * 1 2 0 *

Any time can be entered in seconds up to 600 seconds (10 minutes). Less than 100
seconds should be entered *49*090* for 90 seconds.

Arming and Disarming the Intruder System

The intruder system should be armed when leaving a property, by default this is done
using the AWAY key as described above. However, there is a dedicated arming and
disarming trigger option as outlined below.

Arming and Disarming the system using dedicated triggers

To make this functionality work in the Lifeline 400 enter local programming mode, and
then enter the following quick code :-

6 4 1 5

A beep will be heard at the Lifeline 400.

If dedicated Arm/Disarm triggers are the chosen method of operation it is

recommended that the special Arm/Disarm Amie or Gem triggers with blue buttons are
used. These are available from Tunstall with the following part numbers: Amie
P67005/47 and Gem P67005/48 and P64900/12A for the Gem mounting bracket

This Blue Button Amie and Gem are plug and play compatible with the Lifeline 400 and
just need to be registered with the Lifeline 400 unit. This is accomplished by entering
local programming mode, then entering radio programming mode and making the
chosen trigger work with the Lifeline 400 by pressing it, the Lifeline 400 will beep and re
enter local programming mode from where the cancel key can be pressed to exit
programming mode. The trigger should now be tested.

Page 21 of 30
If the blue button Amie or Gem has been assigned as a different trigger or needs to be
manually assigned this can be accomplished by entering a quick code during the
assignment of the trigger.

To do this, simply assign the trigger work to the Lifeline 400 and immediately after
exiting radio programming mode and whilst still in local programming mode set up the
dedicated Arm/Disarm functionality by entering the following quick code:-

6 0 0 6

PANIC or Bogus Caller Trigger

A red button Gem is the recommended option for a PANIC or Bogus Caller trigger this
can be assigned to raise silent intruder calls immediately, regardless of whether the
intruder system is currently armed.

To do this, simply assign the trigger work to the Lifeline 400 and whilst still in local
programming mode set up the PANIC or Bogus caller functionality by entering the
following quick code:-

6 0 0 4
The control centre text will need to be edited as described on page 10

Hardwired Input ( if required )

As well as PIRs, the hardwired input can be used. If you wish to use this then set-up as
described in the hardwired input section on page 24 and set its meaning to PIR
standard or PIR Entry/Exit.

Zones

If required, the intruder installation can be split into 2 zones – for example an upstairs
and downstairs zone. This allows the system to be armed for both zones when the
property is left or for example Zone 1 only at night.

Allocating PIRs to zones

Each PIR can be allocated to a Zone at the time it is assigned to the unit by selecting
the zone digit in the following quick code:-

4 2 6 2 Here the last assigned PIR is allocated to Zone 2, Location 62

Zone Location

The zone digit can only be 1 or 2.

Page 22 of 30
Zoned arming using the AWAY key

To arm all zones press the AWAY key.

To arm only zone 1:-

1. Hold the AWAY key down

2. Whilst AWAY is still down press and release the cancel key
3. Finally release the AWAY key

Zoned arming using a dedicated trigger

Dedicated triggers can be set to arm Zone 1 only if desired. For example a dedicated
wall-mounted trigger could be installed at the top of the stairs that is used to arm the
system at night. To make this functionality work in the Lifeline 400 first enter local
programming mode, and then enter the following quick code :-

6 4 1 5

A beep will be heard at the Lifeline 400. Then choose and use the quick codes that can
then be entered immediately after the dedicated trigger has been assigned

Quick Code Sets dedicated trigger so that it….

6003 Arms Zone 1 only, but cannot disarm
6005 Arms all zones, but cannot disarm
6006 Arms all zones, and can disarm

A number of dedicated triggers can be assigned all with differing options if required.

Important: Zoning triggers and dedicated Arm Disarm triggers DO NOT raise social
alarm calls. It is important that the special zoning trigger is used for this application as it
has a blue button to provide a visual reminder of its purpose. Tunstall Part Numbers
Amie P67005/47 and Gem P67005/48 with bracket P64900/12A.

Changing the delay in triggering the intruder alarm from standard PIR.

The default setting for the delay in a standard PIR (non-Entry/Exit) is 30 seconds this
allows someone to disarm the system before an alarm call is raised if the system has
been accidentally triggered.

To change this setting, then in local programming mode enter the following digits…

* 5 1 * 0 3 0 0 1 0 0 0 *
Time in
seconds =
30 seconds

Page 23 of 30
Hardwired Input

The Lifeline 400 has one hardwired input. To configure this input requires 16 digits to
be entered for its meaning. For convenience, some digits have been shaded out as
they are not relevant in these examples, however they do still need inputting and are
fully explained in the ‘Frequently Asked Questions’ section.

To configure a pull cord that is normally open with a 4 second delay before dialling:-

* 5 8 * 0 2 0 0 0 0 0 0 0 4 0 3 1 0 0 0 *
Type Normally Location Delay Silence
Open

01 Smoke 00 No Location 0 = Noisy

02 Pull cord 31 Main Bathroom 3 = Silent
41 Main Kitchen 7 = Silent + No Alarm Light
03 Intruder
04 Temperature 51 Living Room
06 Activity 52 Dining Room
07 Personal trigger 61 Hall
08 PIR entry/exit 62 Landing
09 PIR standard 63 Stairs
71 Garage

To configure a pull cord that is normally closed with no delay before dialling:-

* 5 8 * 0 2 0 1 0 0 0 0 0 0 0 3 1 0 0 0 *
Type Normally Location Delay Silence
Closed

To configure an intruder contact that is normally closed with no delay before dialling
and makes a silent call:-

* 5 8 * 0 3 0 1 0 0 0 0 0 0 3 3 1 0 0 0 *
Type Normally Location Delay Silence
Closed

Intruder Silent
Call

Page 24 of 30
Restoring Lifeline 400 units back to factory settings

If required, the unit can be reset to its factory default settings for the UK. This might be
done if the unit has come back and needs reprogramming before re-use or if there is
some uncertainty as to how the unit has been programmed previously.

2 0 5 0 After this quick code is entered, a delay will occur before a

confirmation beep is heard.

Restoring factory settings will remove any

! registered radio sensors as well as the control
centre numbers together with any other settings
and unit identity.

Battery and Mains monitoring

The Lifeline 400 is fitted with a rechargeable battery to ensure that if mains power fails
the unit will continue to operate for at least 30 hours. When the Lifeline 400 is first
installed, the battery will take 24 hours to become fully charged.

If the mains power remains absent then a short ‘mains fail’ call is made between 1 and
2 hours after the mains initially failed. The call is made at a random point between 1
and 2 hours to ensure that not all calls in a local area are presented to a control centre
at the same time.

Should the mains power continue to be absent, then a mains fail call is made every 4
hours whilst battery power is still available.

Page 25 of 30
5. FREQUENTLY ASKED QUESTIONS

What is the TAPIT+?

The TAPIT+ is a product designed to program the Lifeline 400, Lifeline 4000 and
Lifeline 4000+ units from a PC or Laptop. It provides a simple graphical way of
programming units. Below is a list of common TAPIT uses:-

Common uses:-

• Setting the emergency numbers and unit identification in one easy step. It can
also ‘auto-roll’ the identification number if programming a batch of units with all
the same settings.

• Assist in the setting-up of periodic calls, Inactivity monitoring and intruder

systems

• Saving a unit’s set-up to a file that can be recalled later.

• Programming a unit from a previously stored file.

Advanced Uses:-

• Creating call sequences (these are described later on page 28).

• Viewing which sensors are assigned to the unit.

• Modifying the settings of individual sensors (for example their location

information or which call sequence they use).

The TAPIT+ can be ordered from Tunstall using part no. 36900/01.

Page 26 of 30
How many times does the Lifeline 400 attempt to make an
alarm call if it is unanswered?
By default the Lifeline 400 will attempt to call each alarm number up to 3 times before
moving onto the next alarm number. Therefore if 2 control centre numbers have been
entered, the first number will be attempted 3 times before calling the second number.

The number of attempts made and the order in which the numbers are dialled can be
changed using the TAPIT Windows software or from a control centre.

What is the maximum number of control centre or personal

recipient telephone numbers that can be programmed into
the Lifeline 400?
The examples shown earlier demonstrated how to enter two numbers, however up to 6
telephone numbers can be entered in total.

The locations for these emergency numbers are:-

00 - Emergency Number 1 ( Control Centre )

01 - Emergency Number 2 ( Control Centre )

07 - Emergency Number 3 ( Personal Recipient )

08 - Emergency Number 4 ( Personal Recipient )
09 - Emergency Number 5 ( Personal Recipient )
10 - Emergency Number 6 ( Personal Recipient )

By default, the Lifeline 400 assumes ( unless programmed otherwise ) that the first two
numbers are control centre numbers and the next four are personal recipient numbers.
If this is not the case then the telephone number should be preceded by a hash to
reverse its meaning i.e. place a # before the number in location 00 to make it a
personal recipient number, or place a # before the number in location 07 to make it a
control centre number.

Examples:-

Personal Recipient Number 123456

Control Centre number 01977 662551
Control Centre number 01234 662255

* 0 0 * # 1 2 3 4 5 6 *
* 0 1 * 0 1 9 7 7 6 6 2 5 5 1 *
* 0 7 * # 0 1 2 3 4 6 6 2 2 5 5 *

Page 27 of 30
Can different triggers dial different telephone numbers?
As in the previous question, the Lifeline 400 can have up to 6 emergency numbers.

Each sensor can be configured to dial to different control centres or personal recipients,
this is done by creating what is known as a call sequence.

A call sequence describes both the order in which the 6 emergency telephone numbers
are dialled and how many attempts to make on each number before moving onto the
next. If required up to 10 different call sequences can be created.

Example:
2 users share one Lifeline 400. They both have a personal trigger, we require that if

(1) the first user raises an alarm with their personal trigger then a call is made to
their son, followed by a call to the control centre if the first call is unanswered.
(2) the second user raises an alarm with their personal trigger then a call is made to
their friend, again followed by a call to the same control centre if the first call is
unanswered.

In this example, 3 emergency numbers are entered.

Location 00: The control centre

Location 01: The 1st user’s son
Location 07: The 2nd user’s friend

Then 2 call sequences are created:-

Call sequence A attempts location 01 followed by location 00.

Call sequence B attempts location 07 followed by location 00.

Finally, the first personal trigger is configured to use call sequence A and the second to
use call sequence B.

This setup is best done using the TAPIT Windows software.

NOTE: The default setting for Lifeline 400 is one call sequence which attempts each
emergency number in order, making up to 3 attempts at each number. All sensors and
alarm types are set to use this same sequence.

Which triggers can answer telephone calls?

By default, only personal triggers can answer and clear incoming calls.
Any sensor or device connected to the hardwired input can be configured to answer
and clear incoming calls. This is best done using the TAPIT Windows software.

Page 28 of 30
What if the Lifeline 400 does not allow a radio sensor to be
registered?
This could occur if:

(1) The radio sensor battery is low or

(2) The radio sensor is out of range of the Lifeline 400 or
(3) The maximum number of 12 radio sensors are already registered to the Lifeline
400. If this is the case a low beep will be heard. The radio sensors can be
removed as described earlier in the manual.

Which events reset the inactivity monitor?

The following events are considered as valid activity:-

• Pressing keys on the Lifeline 400 for example the cancel key.
• Any use of the personal radio trigger(s)
• Any sensors configured to monitor activity for example PIR movement sensors.
• Answering telephone calls on the Lifeline 400.

Any sensor can be individually enabled or disabled for use with inactivity monitoring. If
you wish to disable a particular PIR movement sensor so that it is not used for inactivity
monitoring then this can be done using the TAPIT windows software or program the
unit from a control centre.

What if I make a mistake assigning radio sensors to Lifeline

400?
Follow the instructions to remove a radio sensor as described on page 7 and start the
assignment process again.

Why does my Lifeline 400 appear to be doing nothing after

activation of sensor or trigger?
The Lifeline 400 responds to the activation of a sensor or multiple sensors immediately
and handles them in a priority order depending upon importance. Red button calls and
radio personal alarm calls take precedence over more information type calls and
intruder calls. If the Lifeline 400 cannot get through to a control centre immediately it
will pause and try again after set periods. It will also try alternative numbers if they are
programmed into the unit.

Page 29 of 30
What do all the other numbers mean when configuring
hardwired input?

* 5 8 * 0 2 0 1 0 0 0 0 0 0 0 3 1 0 0 0 *
Type Normally Location Not used Delay Silence Not used
Closed

This determines whether the input resets the inactivity monitor. Also
whether the input can answer and clear an incoming call.

0 = Do nothing
3 = Reset inactivity monitor but do not answer calls
6 = Answer and clear incoming calls but do reset the inactivity monitor
7 = Reset inactivity monitor and answer calls

This is the call sequence to be used by

the hardwired input

Page 30 of 30
0083-Lline 400 pro guide cover 28/6/04 11:47 AM Page 2

www.tunstallgroup.com
Our policy of continual development means that product specification and appearance may change without notice.
Tunstall Telecom Limited is a member of Tunstall Group Ltd. © 2004 Tunstall Group Ltd.
® TUNSTALL, LIFELINE and AMIE are registered trade marks of Tunstall Telecom Limited.
Tunstall Group Limited, Whitley Lodge, Whitley Bridge, Yorkshire DN14 0HR
Telephone: +44 (0)1977 661234 Facsimile: +44 (0)1977 662450 e-mail: [email protected]