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A customer asked for help finding a wall-mounted television. The chat assistant asked for detailed personal information like name, address, birthdate, and credit card details to access the customer's account before providing any assistance on choosing a television.

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villarluna9
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0% found this document useful (0 votes)
12 views1 page

Transcript

A customer asked for help finding a wall-mounted television. The chat assistant asked for detailed personal information like name, address, birthdate, and credit card details to access the customer's account before providing any assistance on choosing a television.

Uploaded by

villarluna9
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd

Mylene (2/10/2023, [Link]): Hi, welcome to IMVU WebChat! My name is Mylene.

Please state your concern and stay on the chat. I'll be with you shortly.
Lunaav (2/10/2023, [Link]): Hello, I need a wall-mounted television.
Mylene (2/10/2023, [Link]): Hello, Lunaav! It's my pleasure to have you here in
imvu chat.
Mylene (2/10/2023, [Link]): Good day! :)
Lunaav (2/10/2023, [Link]): Could you help me
Mylene (2/10/2023, [Link]): Let me check on your account, Lunaav. Hold on for a
few minutes please.
Lunaav (2/10/2023, [Link]): Ok
Mylene (2/10/2023, [Link]): To help you further on your concern, I will be asking
for few information of the account.
Mylene (2/10/2023, [Link]): Can I have your exact current location?
Lunaav (2/10/2023, [Link]): Claro
Lunaav (2/10/2023, [Link]): Si
Lunaav (2/10/2023, [Link]): Argentina
Mylene (2/10/2023, [Link]): Thanks a lot. Please also provide the following
information:
Mylene (2/10/2023, [Link]): -your real first and last name
-Date of Birth (mm/dd/yy) on the account
-current email on the account
-last 4 digits of the credit cards and the type of card used for the purchases
including the name of the card owners and your relation with them
-owner of Google play account, last 4 digit of credit card linked to it,name of the
owner and your relation with the payer
-Complete Billing Address (Street, City, State, and Country
Mylene (2/10/2023, [Link]): Are you there?
Lunaav (2/10/2023, [Link]): Si
Mylene (2/10/2023, [Link]): Waiting for the complete information of the account.
Lunaav (2/10/2023, [Link]): Florencia Pamela Galeano 25/02/1998
villarluna9@[Link] 2071 Carlos Ariel Almeida Tío 2285 Florencia Pamela Galeano
villarluna9@[Link] florenciagaleno5@[Link] propietario
Lunaav (2/10/2023, [Link]): Calle Pepe pito y Blas Parera posadas misiones
Lunaav (2/10/2023, [Link]): Argentina
Lunaav (2/10/2023, [Link]): Código postal 3300
Mylene (2/10/2023, [Link]): Are you sharing the account?
Lunaav (2/10/2023, [Link]): Si
Mylene (2/10/2023, [Link]): I'm sorry. We're only able to provide live chat
support in English. If you want to communicate using a service like Google
Translate, we can try that. You may use this link: [Link]
Lunaav (2/10/2023, [Link]): Ok

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