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PS5 USB Port Repair Support Guide

A customer contacted PlayStation support regarding broken USB ports on their PS5 Disc console. The representative, Rafael D., acknowledged the issue and informed the customer that chat support cannot assist with repairs, directing them to the PlayStation support website for further guidance. The conversation concluded with the representative wishing the customer a good day.

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alemanmarcus60
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13 views1 page

PS5 USB Port Repair Support Guide

A customer contacted PlayStation support regarding broken USB ports on their PS5 Disc console. The representative, Rafael D., acknowledged the issue and informed the customer that chat support cannot assist with repairs, directing them to the PlayStation support website for further guidance. The conversation concluded with the representative wishing the customer a good day.

Uploaded by

alemanmarcus60
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd

Rafael D.:Thank you for contacting PlayStation, my name is Rafael D.

how may I
assist you today?Remember: Please do not refresh your screen as it will disconnect
the chat session. Thanks!Me:I Have the PS5 Disc console. The USB port on the back
have broken I saw a in research where this is a know problem and and the warranty
cover [Link]:Both USB ports and broke. When you pull the Charger cord out it
pulled the blue plastic with [Link] D.:I’m really sorry for the inconvenience
you are experiencing with this issue. I’ll be more than happy to help you today. In
this occasion we will be working with the account you started the chat with. Allow
me a brief moment while I pull out your Account. Marcus, we are sorry for the
inconvenience you are experiencing, allow me to tell you that the type of support
you need is not currently being handle over chat support! To get guidance on how to
resolve your issue, please visit our website
[Link] if the steps do
not work and it is necessary, our tool will take you through the steps to send your
device for repair. Will there be anything else we can help you with today?Rafael
D.:You are very welcome. Thank you for contacting PlayStation. I hope you have a
wonderful day.

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