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Tennessee Financial Complaints Guide

This document provides information about how to file a consumer complaint with the Tennessee Department of Financial Institutions if you have an issue with a financial institution. It details the different ways to file a complaint including online, by phone, mail, or email. It explains that once received, a complaint will be assigned to an examiner who may contact you for more information and will send the complaint to the financial institution to respond before resolving the complaint.

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84 views2 pages

Tennessee Financial Complaints Guide

This document provides information about how to file a consumer complaint with the Tennessee Department of Financial Institutions if you have an issue with a financial institution. It details the different ways to file a complaint including online, by phone, mail, or email. It explains that once received, a complaint will be assigned to an examiner who may contact you for more information and will send the complaint to the financial institution to respond before resolving the complaint.

Uploaded by

HD Relax Music
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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4/12/24, 3:59 PM Consumer Complaint

 Go to TN.gov

Search Financial Ins

Consumer Complaint
If you have an issue with a financial institution, first, you should try to resolve the issue with the financial
institution. If you have attempted to work with the institution but need more assistance, you can file a
complaint with the department. Here are the ways to file a complaint with TDFI:

1. Register the complaint online at https://first.tn.gov/Complaints/UI/Defaulta.aspx (Important: The


online consumer complaint form will time the user out, if the online submission is not
completed within approximately 10 minutes. If you have a lengthy narrative to describe the
allegations, it's suggested to prepare that in another format that can be sent via our secure
Upload Center as referenced below.)

2. If you need to furnish supporting documentation to coincide with a recently submitted complaint, or
else you are an institution which needs to submit a response to a consumer complaint, please send
this documentation using this link: https://first.tn.gov/UploadCenter/?div=crs Please do not submit
any information that may be considered confidential or if it contains personal identifying information via
email. Should you encounter a problem attempting to send such information via the Upload Center,
please contact us at 800-778-4215 or mail directly to the address shown below in Item 6.

3. Call 1-800-778-4215 to receive a consumer complaint form

4. Consumer Complaint Form (PDF version of complaint form)

5. Request a form via e-mail at [email protected]

6. Mail a completed consumer complaint form to:


Tennessee Department of Financial Institutions
Tennessee Tower
​312 Rosa L. Parks Avenue
Nashville, TN 37243

Once the complaint is completed and sent to the department, the complaint will be assigned to a
Consumer Resources Examiner to review. If more information is needed, the assigned examiner will
contact the complainant. In most cases, the complaint and supporting documentation will be sent to the
financial institution or licensee; however, there may be situations where a different course of action is

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4/12/24, 3:59 PM Consumer Complaint

taken. If the complaint is sent to an institution, the institution will be asked to provide a written response
to the department. Once the institution's response is reviewed by the Consumer Resources Examiner,
the Department will respond to the complainant.

Please note that the department cannot act as a court of law or as an attorney on the complainant's
behalf, provide legal advice, or become actively involved in complaints that are in litigation or have been
resolved by the court system.

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