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Salesforce Developer MSA

This agreement governs a developer's use of developer services to build applications that interact with or complement the company's online platform. It defines key terms and restricts certain commercial uses without consent. The developer agrees to the terms by accessing the services.

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onemadpapa
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© © All Rights Reserved
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0% found this document useful (0 votes)
51 views11 pages

Salesforce Developer MSA

This agreement governs a developer's use of developer services to build applications that interact with or complement the company's online platform. It defines key terms and restricts certain commercial uses without consent. The developer agrees to the terms by accessing the services.

Uploaded by

onemadpapa
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

‭Main Services Agreement — Developer Services‬

T‭ his‬‭Main‬‭Services‬‭Agreement‬‭(“‬‭Agreement‬‭”)‬‭is‬‭for‬‭Your‬‭use‬‭of‬‭the‬‭Developer‬‭Services‬‭to‬‭develop‬‭and‬‭maintain‬‭applications‬
‭and services that interoperate with or complement Our online platform and/or applications.‬
Y‭ OU‬‭INDICATE‬‭YOUR‬‭ACCEPTANCE‬‭OF‬‭THIS‬‭AGREEMENT‬‭BY‬‭CLICKING‬‭A‬‭CHECK‬‭BOX‬‭OR‬‭BUTTON‬‭OR‬‭EXECUTING‬‭AN‬‭ORDER‬
‭FORM‬‭THAT‬‭REFERENCES‬‭THIS‬‭AGREEMENT,‬‭OR‬‭BY‬‭ACCESSING‬‭THE‬‭DEVELOPER‬‭SERVICES.‬‭BY‬‭ACCEPTING‬‭THIS‬‭AGREEMENT,‬
‭YOU‬ ‭AGREE‬ ‭TO‬ ‭ITS‬ ‭TERMS.‬ ‭IF‬ ‭YOU‬ ‭ARE‬ ‭ENTERING‬ ‭INTO‬‭THIS‬‭AGREEMENT‬‭ON‬‭BEHALF‬‭OF‬‭A‬‭COMPANY‬‭OR‬‭OTHER‬‭LEGAL‬
‭ENTITY,‬‭YOU‬‭REPRESENT‬‭THAT‬‭YOU‬‭HAVE‬‭THE‬‭AUTHORITY‬‭TO‬‭BIND‬‭SUCH‬‭ENTITY‬‭AND‬‭ITS‬‭AFFILIATES‬‭TO‬‭THESE‬‭TERMS‬‭AND‬
‭CONDITIONS,‬‭IN‬‭WHICH‬‭CASE‬‭THE‬‭TERMS‬‭“YOU”‬‭OR‬‭“YOUR”‬‭SHALL‬‭REFER‬‭TO‬‭SUCH‬‭ENTITY‬‭AND‬‭ITS‬‭AFFILIATES.‬‭IF‬‭YOU‬‭DO‬
‭NOT‬ ‭HAVE‬ ‭SUCH‬ ‭AUTHORITY,‬ ‭OR‬ ‭IF‬‭YOU‬‭DO‬‭NOT‬‭AGREE‬‭WITH‬‭THESE‬‭TERMS‬‭AND‬‭CONDITIONS,‬‭YOU‬‭MUST‬‭NOT‬‭ACCEPT‬
‭THIS AGREEMENT AND MAY NOT USE THE DEVELOPER SERVICES.‬
‭You may not, without Our prior written consent, access or use the Developer Services:‬
•‭ ‬ f‭ or production purposes, or‬
‭•‬ ‭if You are Our direct competitor, or‬
‭•‬ ‭to monitor the availability, performance or functionality of the Developer Services, or‬
‭•‬ ‭for any other benchmarking or competitive purposes.‬
Y‭ ou‬‭may‬‭not,‬‭without‬‭Our‬‭prior‬‭written‬‭consent,‬‭access‬‭or‬‭use‬‭any‬‭Salesforce‬‭services,‬‭including‬‭the‬‭Developer‬‭Services,‬‭to‬
‭Commercially‬ ‭Distribute‬ ‭Your‬ ‭Application‬ ‭to‬ ‭third‬ ‭parties‬ ‭unless‬ ‭You‬ ‭are‬ ‭authorized‬ ‭to‬ ‭do‬ ‭so‬ ‭pursuant‬ ‭to‬ ‭a‬ ‭separate‬
‭agreement‬‭with‬‭Us.‬‭Any‬‭violation‬‭of‬‭the‬‭preceding‬‭sentence‬‭shall‬‭be‬‭deemed‬‭a‬‭material‬‭breach‬‭of‬‭this‬‭Agreement.‬‭You‬‭are‬
‭Commercially‬ ‭Distributing‬ ‭Your‬ ‭Application‬ ‭if‬ ‭installation,‬ ‭access,‬ ‭and/or‬ ‭use‬ ‭of‬ ‭any‬ ‭version‬ ‭of‬ ‭Your‬ ‭Application‬ ‭or‬ ‭its‬
‭features‬‭and‬‭capabilities‬‭require‬‭the‬‭payment‬‭of‬‭fees‬‭of‬‭any‬‭kind‬‭to‬‭You‬‭(including,‬‭e.g.,‬‭if‬‭Your‬‭Application‬‭integrates‬‭to‬‭or‬
‭makes‬ ‭use‬ ‭of‬ ‭any‬‭application‬‭or‬‭other‬‭product‬‭or‬‭service‬‭for‬‭which‬‭You‬‭collect‬‭fees,‬‭or‬‭if‬‭the‬‭Your‬‭Application‬‭is‬‭provided‬
‭under a “freemium” payment model).‬
T‭ his‬‭Agreement‬‭was‬‭last‬‭updated‬‭on‬‭October‬‭6,‬‭2023.‬‭It‬‭is‬‭effective‬‭between‬‭You‬‭and‬‭Us‬‭as‬‭of‬‭the‬‭date‬‭of‬‭You‬‭accept‬‭this‬
‭Agreement.‬
‭1.‬ ‭DEFINITIONS‬
“‭ Affiliate”‬ ‭means‬ ‭any‬ ‭entity‬ ‭which‬ ‭directly‬ ‭or‬ ‭indirectly‬ ‭controls,‬ ‭is‬ ‭controlled‬ ‭by,‬ ‭or‬ ‭is‬ ‭under‬ ‭common‬ ‭control‬ ‭with‬‭the‬
‭subject‬‭entity.‬‭“Control,”‬‭for‬‭purposes‬‭of‬‭this‬‭definition,‬‭means‬‭direct‬‭or‬‭indirect‬‭ownership‬‭or‬‭control‬‭of‬‭more‬‭than‬‭50%‬‭of‬
‭the voting interests of the subject entity.‬
“‭ AppExchange”‬ ‭means‬ ‭the‬ ‭online‬ ‭directory‬ ‭of‬ ‭applications‬ ‭that‬ ‭interoperate‬ ‭with‬ ‭the‬ ‭Developer‬ ‭Services,‬ ‭located‬ ‭at‬
‭http://www.salesforce.com/appexchange‬‭o‬‭r at any successor websites.‬
“‭ Basic‬‭Developer‬‭Services”‬‭means‬‭the‬‭Developer‬‭Edition,‬‭and‬‭any‬‭other‬‭versions‬‭We‬‭designate‬‭as‬‭developer‬‭versions,‬‭of‬‭the‬
‭online,‬ ‭Web-based‬ ‭applications‬ ‭and‬ ‭platform‬ ‭We‬ ‭provide‬ ‭vi‬‭a‬ ‭http://www.salesforce.com‬‭,‬ ‭http://www.force.com‬‭,‬
‭http://developer.force.com‬‭,‬ ‭a‬‭nd/o‬‭r‬ ‭http://developerforce.com‬‭,‬ ‭a‭s‬ ‬ ‭described‬ ‭in‬ ‭the‬ ‭User‬ ‭Guide,‬ ‭that‬ ‭We‬ ‭make‬ ‭generally‬
‭available‬‭to‬‭Our‬‭developer‬‭community‬‭at‬‭no‬‭charge,‬‭excluding‬‭tools‬‭and‬‭resources‬‭accessible‬‭outside‬‭the‬‭above-described‬
‭applications and platform and excluding Developerforce Content and Third-Party Applications.‬
“‭ Developerforce‬ ‭Content”‬ ‭means‬ ‭the‬ ‭content,‬ ‭information,‬ ‭resources,‬ ‭documentation,‬ ‭code,‬ ‭tools,‬ ‭toolkits,‬ ‭developer‬
‭environments‬ ‭and/or‬ ‭communities,‬ ‭contests,‬ ‭promotions‬ ‭and/or‬ ‭programs‬ ‭accessible‬ ‭via‬ ‭http://developer.force.com‬‭,‬
‭a‬‭nd/or http://*.developerforce.com, excluding Developerforce Content.‬
‭“Developer Services”‬‭means Basic Developer Services and Supplemental Developer Services.‬
“‭ Malicious‬ ‭Code”‬ ‭means‬ ‭viruses,‬ ‭worms,‬ ‭time‬ ‭bombs,‬ ‭Trojan‬ ‭horses‬ ‭and‬ ‭other‬ ‭harmful‬ ‭or‬ ‭malicious‬ ‭code,‬‭files,‬‭scripts,‬
‭agents or programs.‬
“‭ Order‬‭Form”‬‭means‬‭the‬‭ordering‬‭documents‬‭for‬‭any‬‭purchases‬‭of‬‭Supplemental‬‭Developer‬‭Services‬‭hereunder,‬‭including‬
‭addenda‬‭thereto,‬‭that‬‭are‬‭entered‬‭into‬‭by‬‭You‬‭and‬‭Us‬‭from‬‭time‬‭to‬‭time.‬‭Order‬‭Forms‬‭shall‬‭be‬‭deemed‬‭incorporated‬‭herein‬
‭by reference.‬

‭Salesforce Developer MSA December 2022‬ ‭Page‬‭1‬‭of‬‭11‬


“‭ Supplemental‬ ‭Developer‬ ‭Services''‬ ‭means‬ ‭any‬ ‭versions‬ ‭We‬ ‭designate‬ ‭as‬ ‭developer‬ ‭versions‬ ‭of‬ ‭the‬ ‭online,‬ ‭Web-based‬
‭applications‬ ‭and‬ ‭platform‬ ‭We‬ ‭provide‬ ‭vi‬‭a‬ ‭http://www.salesforce.com‬‭,‬‭http://www.force.com‬‭,‬‭http://developer.force.com‬‭,‬
‭a‬‭nd/o‬‭r‬ ‭http://developerforce.com‬‭,‬ ‭a‬‭s‬ ‭described‬ ‭in‬ ‭the‬ ‭User‬ ‭Guide,‬ ‭and‬ ‭any‬ ‭versions‬ ‭of‬ ‭other‬ ‭services‬ ‭We‬ ‭provide‬ ‭and‬
‭designate‬‭as‬‭developer‬‭versions,‬‭that‬‭we‬‭make‬‭generally‬‭available‬‭to‬‭Our‬‭developer‬‭community‬‭for‬‭a‬‭fee‬‭and‬‭that‬‭You‬‭order‬
‭under‬ ‭an‬ ‭Order‬ ‭Form.‬ ‭Supplemental‬‭Developer‬‭Services‬‭exclude‬‭Develtools‬‭and‬‭resources‬‭that‬‭are‬‭accessible‬‭outside‬‭the‬
‭above-described applications, and exclude Basic Developer Services, Developerforce Content and Third-Party Applications.‬
“‭ Third-Party‬‭Applications”‬‭means‬‭online,‬‭Web-based‬‭applications‬‭and‬‭offline‬‭software‬‭products‬‭that‬‭are‬‭provided‬‭by‬‭third‬
‭parties,‬‭interoperate‬‭with‬‭the‬‭Developer‬‭Services,‬‭and‬‭are‬‭identified‬‭as‬‭third-party‬‭applications,‬‭including‬‭but‬‭not‬‭limited‬‭to‬
‭those listed on the AppExchange.‬
“‭ User‬ ‭Guide”‬ ‭means‬ ‭the‬ ‭online‬ ‭user‬ ‭guide‬ ‭for‬ ‭the‬ ‭Developer‬ ‭Services,‬ ‭accessible‬ ‭vi‬‭a‬ ‭http://www.salesforce.com‬ ‭o‭r‬ ‬
‭http://www.force.com‬‭a‬‭s updated from time to time.‬
“‭ User”‬ ‭means‬ ‭an‬ ‭individual‬ ‭who‬ ‭is‬ ‭authorized‬ ‭by‬ ‭You‬ ‭to‬ ‭use‬ ‭the‬ ‭Developer‬ ‭Services‬ ‭and‬ ‭who‬‭has‬‭been‬‭supplied‬‭a‬‭user‬
‭identification‬‭and‬‭password‬‭by‬‭You‬‭(or‬‭by‬‭Us‬‭at‬‭Your‬‭request).‬‭A‬‭User‬‭may‬‭be,‬‭without‬‭limitation,‬‭your‬‭employee,‬‭consultant,‬
‭contractor or agent, or a third party with which You transact business, or an employee or contractor of such a third party.‬
“‭ User‬‭Subscription”‬‭means‬‭a‬‭subscription‬‭granted‬‭by‬‭Us‬‭to‬‭You‬‭for‬‭Developer‬‭Services,‬‭which‬‭is‬‭assigned‬‭by‬‭You‬‭to‬‭a‬‭User.‬
‭The‬ ‭duration‬ ‭of‬ ‭any‬ ‭User‬ ‭Subscription‬ ‭shall‬ ‭be‬ ‭as‬ ‭described‬ ‭in‬ ‭Section‬ ‭10.2‬ ‭(Term‬ ‭of‬ ‭Basic‬ ‭Developer‬ ‭Service‬ ‭User‬
‭Subscriptions) or Section 11.7.a (Term of Supplemental Developer Service User Subscriptions), as applicable.‬
“‭ We,”‬‭“Us”‬‭or‬‭“Our”‬‭means‬‭the‬‭salesforce.com‬‭company‬‭described‬‭in‬‭Section‬‭13‬‭(Who‬‭You‬‭Are‬‭Contracting‬‭With,‬‭Notices,‬
‭Governing Law and Jurisdiction).‬
“‭ You”‬‭or‬‭“Your”‬‭means‬‭the‬‭company‬‭or‬‭other‬‭legal‬‭entity‬‭for‬‭which‬‭you‬‭are‬‭accepting‬‭this‬‭Agreement,‬‭and‬‭Affiliates‬‭of‬‭that‬
‭company or entity.‬
‭“Your Application”‬‭means an online application that‬‭You create using, and that interoperates with, the Developer Services.‬
‭“Your Data”‬‭means all electronic data or information‬‭submitted by You to the Developer Services.‬
‭2.‬ ‭PROVISION AND USE OF DEVELOPER SERVICES‬
‭2.1. Provision of Developer Services‬‭. We shall make‬‭the Developer Services available to You pursuant to this Agreement.‬
‭ .2.‬ ‭User‬ ‭Subscriptions.‬ ‭Unless‬ ‭otherwise‬ ‭agreed‬ ‭in‬ ‭writing‬ ‭by‬ ‭Us,‬ ‭Developer‬ ‭Services‬ ‭are‬ ‭made‬ ‭available‬ ‭as‬ ‭User‬
2
‭Subscriptions‬‭and‬‭may‬‭be‬‭accessed‬‭by‬‭a‬‭number‬‭of‬‭Users‬‭no‬‭greater‬‭than‬‭the‬‭number‬‭of‬‭user‬‭IDs‬‭we‬‭allocate‬‭to‬‭You.‬‭User‬
‭Subscriptions‬‭are‬‭for‬‭designated‬‭Users‬‭and‬‭cannot‬‭be‬‭shared‬‭or‬‭used‬‭by‬‭more‬‭than‬‭one‬‭User‬‭but‬‭may‬‭be‬‭reassigned‬‭to‬‭new‬
‭Users replacing former Users who no longer require ongoing use of the Developer Services.‬
‭ .3.‬ ‭Our‬ ‭Responsibilities.‬ ‭We‬ ‭shall‬ ‭use‬ ‭commercially‬ ‭reasonable‬ ‭efforts‬ ‭to:‬ ‭(i)‬ ‭make‬ ‭the‬‭Developer‬‭Services‬‭available‬‭24‬
2
‭hours‬ ‭a‬ ‭day,‬ ‭7‬ ‭days‬ ‭a‬ ‭week,‬ ‭except‬ ‭for:‬ ‭(a)‬ ‭planned‬ ‭downtime‬ ‭(of‬ ‭which‬ ‭We‬ ‭shall‬ ‭give‬ ‭at‬ ‭least‬ ‭8‬ ‭hours‬ ‭notice‬ ‭via‬ ‭the‬
‭Developer‬‭Services‬‭and‬‭which‬‭We‬‭shall‬‭schedule‬‭to‬‭the‬‭extent‬‭practicable‬‭during‬‭the‬‭weekend‬‭hours‬‭from‬‭6:00‬‭p.m.‬‭Pacific‬
‭time‬ ‭Friday‬ ‭to‬ ‭3:00‬ ‭a.m.‬ ‭Pacific‬ ‭time‬ ‭Monday),‬ ‭or‬ ‭(b)‬ ‭any‬‭unavailability‬‭caused‬‭by‬‭circumstances‬‭beyond‬‭Our‬‭reasonable‬
‭control,‬ ‭including‬ ‭without‬ ‭limitation,‬ ‭acts‬ ‭of‬‭God,‬‭acts‬‭of‬‭government,‬‭flood,‬‭fire,‬‭earthquakes,‬‭civil‬‭unrest,‬‭acts‬‭of‬‭terror,‬
‭strikes‬‭or‬‭other‬‭labor‬‭problems‬‭(other‬‭than‬‭those‬‭involving‬‭Our‬‭employees),‬‭or‬‭Internet‬‭service‬‭provider‬‭failures‬‭or‬‭delays,‬
‭and‬‭(ii)‬‭provide‬‭the‬‭Developer‬‭Services‬‭in‬‭accordance‬‭with‬‭applicable‬‭laws‬‭and‬‭government‬‭regulations.‬‭The‬‭Basic‬‭Developer‬
‭Services‬ ‭exclude‬ ‭support.‬ ‭We‬ ‭may‬ ‭make‬ ‭developer‬ ‭support‬ ‭available‬ ‭separately‬ ‭as‬ ‭a‬‭Supplemental‬‭Developer‬‭Service‬‭or‬
‭through other programs from time to time.‬
‭ .4.‬‭Your‬‭Responsibilities.‬‭You‬‭shall‬‭(i)‬‭be‬‭responsible‬‭for‬‭Users’‬‭compliance‬‭with‬‭this‬‭Agreement,‬‭(ii)‬‭be‬‭solely‬‭responsible‬
2
‭for‬ ‭the‬ ‭accuracy,‬ ‭quality,‬ ‭integrity‬ ‭and‬ ‭legality‬ ‭of‬ ‭Your‬ ‭Data‬ ‭and‬ ‭of‬ ‭the‬ ‭means‬ ‭by‬‭which‬‭You‬‭acquired‬‭Your‬‭Data,‬‭(iii)‬‭use‬
‭commercially‬‭reasonable‬‭efforts‬‭to‬‭prevent‬‭unauthorized‬‭access‬‭to‬‭or‬‭use‬‭of‬‭the‬‭Developer‬‭Services,‬‭and‬‭notify‬‭Us‬‭promptly‬
‭of‬ ‭any‬ ‭such‬ ‭unauthorized‬ ‭access‬ ‭or‬ ‭use,‬‭and‬‭(iv)‬‭use‬‭the‬‭Developer‬‭Services‬‭only‬‭in‬‭accordance‬‭with‬‭the‬‭User‬‭Guide‬‭and‬
‭applicable‬‭laws‬‭and‬‭government‬‭regulations.‬‭You‬‭shall‬‭not‬‭(a)‬‭make‬‭the‬‭Developer‬‭Services‬‭available‬‭to‬‭any‬‭person‬‭or‬‭entity‬
‭other‬ ‭than‬ ‭Users,‬ ‭(b)‬ ‭sell,‬ ‭resell,‬‭rent‬‭or‬‭lease‬‭the‬‭Developer‬‭Services,‬‭(c)‬‭use‬‭the‬‭Developer‬‭Services‬‭to‬‭store‬‭or‬‭transmit‬
‭infringing,‬ ‭libelous,‬ ‭or‬ ‭otherwise‬ ‭unlawful‬ ‭or‬ ‭tortious‬ ‭material,‬ ‭or‬‭to‬‭store‬‭or‬‭transmit‬‭material‬‭in‬‭violation‬‭of‬‭third-party‬
‭privacy‬ ‭or‬ ‭confidentiality‬ ‭rights,‬ ‭(d)‬ ‭use‬ ‭the‬ ‭Developer‬ ‭Services‬ ‭to‬‭store‬‭or‬‭transmit‬‭Malicious‬‭Code,‬‭(e)‬‭interfere‬‭with‬‭or‬
‭disrupt‬‭the‬‭integrity‬‭or‬‭performance‬‭of‬‭the‬‭Developer‬‭Services‬‭or‬‭third-party‬‭data‬‭contained‬‭therein,‬‭or‬‭(f)‬‭attempt‬‭to‬‭gain‬
‭unauthorized access to the Developer Services or their related systems or networks.‬
‭ .5.‬‭Usage‬‭Limitations.‬‭Developer‬‭Services‬‭may‬‭be‬‭subject‬‭to‬‭other‬‭limitations,‬‭such‬‭as,‬‭for‬‭example,‬‭limits‬‭on‬‭disk‬‭storage‬
2
‭space,‬‭on‬‭the‬‭number‬‭of‬‭calls‬‭You‬‭are‬‭permitted‬‭to‬‭make‬‭against‬‭Our‬‭application‬‭programming‬‭interface,‬‭and,‬‭for‬‭Developer‬

‭Page‬‭2‬‭of‬‭11‬
S‭ ervices‬ ‭that‬‭enable‬‭You‬‭to‬‭provide‬‭public‬‭websites,‬‭on‬‭the‬‭number‬‭of‬‭page‬‭views‬‭by‬‭visitors‬‭to‬‭those‬‭websites.‬‭Any‬‭such‬
‭limitations are specified in the User Guide.‬
‭ .6.‬ ‭Use‬ ‭of‬ ‭Developerforce‬ ‭Content‬‭.‬ ‭You‬ ‭may‬ ‭use‬ ‭Developerforce‬ ‭Content‬ ‭in‬ ‭connection‬ ‭with‬ ‭the‬ ‭Developer‬ ‭Services‬
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‭hereunder, subject to the Developerforce Terms of Use posted a‬‭t‬‭http://developer.force.com/‬‭.‬
‭3.‬ ‭THIRD-PARTY PROVIDERS‬
‭ .1.‬ ‭Your‬ ‭Acquisition‬ ‭of‬ ‭Third-Party‬ ‭Products‬ ‭and‬ ‭Services.‬ ‭To‬ ‭use‬ ‭the‬ ‭Developer‬ ‭Services,‬ ‭You‬ ‭must‬ ‭have‬ ‭a‬ ‭supported‬
3
‭computer‬ ‭device,‬ ‭Web‬ ‭browser‬ ‭and‬ ‭Internet‬ ‭connection;‬ ‭no‬ ‭purchase‬ ‭of‬ ‭any‬ ‭other‬ ‭third-party‬ ‭products‬ ‭or‬ ‭services‬ ‭is‬
‭required‬ ‭to‬ ‭use‬ ‭the‬ ‭Developer‬ ‭Services.‬ ‭We‬ ‭may‬ ‭offer‬ ‭Third-Party‬ ‭Applications‬ ‭for‬ ‭sale‬ ‭under‬ ‭Order‬ ‭Forms.‬ ‭Any‬ ‭other‬
‭acquisition‬ ‭by‬ ‭You‬ ‭of‬ ‭third-party‬ ‭products‬ ‭or‬ ‭services,‬ ‭including‬ ‭but‬ ‭not‬ ‭limited‬ ‭to‬ ‭Third-Party‬ ‭Applications‬ ‭and‬
‭implementation,‬ ‭customization‬ ‭and‬ ‭other‬‭consulting‬‭services,‬‭and‬‭any‬‭exchange‬‭of‬‭data‬‭between‬‭You‬‭and‬‭any‬‭third-party‬
‭provider,‬‭are‬‭solely‬‭between‬‭You‬‭and‬‭the‬‭applicable‬‭third-party‬‭provider.‬‭We‬‭do‬‭not‬‭warrant‬‭or‬‭support‬‭third-party‬‭products‬
‭or services, whether or not they are designated by Us as “certified” or otherwise, except as specified in an Order Form.‬
‭ .2.‬ ‭Third-Party‬ ‭Applications‬ ‭and‬ ‭Your‬ ‭Data.‬ ‭If‬ ‭You‬ ‭install‬ ‭or‬ ‭enable‬ ‭Third-Party‬ ‭Applications‬ ‭for‬ ‭use‬ ‭with‬ ‭Developer‬
3
‭Services,‬‭You‬‭acknowledge‬‭that‬‭We‬‭may‬‭allow‬‭providers‬‭of‬‭those‬‭Third-Party‬‭Applications‬‭to‬‭access‬‭Your‬‭Data‬‭as‬‭required‬‭for‬
‭the‬ ‭interoperation‬ ‭of‬ ‭such‬ ‭Third-Party‬ ‭Applications‬ ‭with‬ ‭the‬ ‭Developer‬ ‭Services.‬ ‭We‬ ‭shall‬ ‭not‬ ‭be‬ ‭responsible‬ ‭for‬ ‭any‬
‭disclosure,‬ ‭modification‬ ‭or‬ ‭deletion‬ ‭of‬‭Your‬‭Data‬‭resulting‬‭from‬‭any‬‭such‬‭access‬‭by‬‭Third-Party‬‭Application‬‭providers.‬‭The‬
‭Developer‬ ‭Services‬ ‭shall‬ ‭allow‬ ‭You‬ ‭to‬‭restrict‬‭such‬‭access‬‭by‬‭restricting‬‭Users‬‭from‬‭installing‬‭or‬‭enabling‬‭such‬‭Third-Party‬
‭Applications for use with the Developer Services.‬
‭ .3.‬‭Developer‬‭Service‬‭Features‬‭that‬‭Integrate‬‭with‬‭Third-Party‬‭Services.‬‭The‬‭Developer‬‭Services‬‭contain‬‭features‬‭designed‬
3
‭to‬ ‭interoperate‬ ‭with‬ ‭third-party‬ ‭services‬ ‭(which‬ ‭may‬ ‭include,‬ ‭for‬ ‭example,‬ ‭Google,‬ ‭Facebook‬ ‭and‬‭Twitter‬‭services).‬‭Such‬
‭Developer‬ ‭Service‬ ‭features‬ ‭depend‬ ‭on‬ ‭those‬ ‭third-party‬ ‭providers‬ ‭continuing‬ ‭to‬ ‭make‬ ‭their‬ ‭services,‬ ‭including‬ ‭their‬
‭application‬ ‭programming‬ ‭interfaces‬ ‭(“‬‭APIs‬‭”)‬ ‭where‬ ‭applicable,‬ ‭available‬ ‭for‬ ‭the‬ ‭Developer‬ ‭Services.‬ ‭If‬ ‭any‬ ‭of‬ ‭those‬
‭third-party‬‭service‬‭providers‬‭ceases‬‭to‬‭make‬‭its‬‭applicable‬‭services‬‭or‬‭APIs‬‭available‬‭on‬‭reasonable‬‭terms‬‭for‬‭the‬‭Developer‬
‭Services,‬ ‭We‬ ‭may‬ ‭cease‬ ‭providing‬ ‭the‬ ‭corresponding‬ ‭features‬ ‭without‬ ‭entitling‬ ‭You‬ ‭to‬ ‭any‬ ‭refund,‬ ‭credit,‬ ‭or‬ ‭other‬
‭compensation.‬
‭4.‬ ‭NO FEES FOR DEVELOPER SERVICES‬
‭ e‬‭currently‬‭provide‬‭the‬‭Developer‬‭Services‬‭at‬‭no‬‭charge.‬‭We‬‭reserve‬‭the‬‭right‬‭to‬‭change‬‭our‬‭pricing‬‭policies‬‭for‬‭Developer‬
W
‭Services at any time in our sole discretion. We will provide you reasonable notice of any such changes.‬
‭5.‬ ‭PROPRIETARY RIGHTS‬
‭ .1.‬‭Reservation‬‭of‬‭Rights.‬‭Subject‬‭to‬‭the‬‭limited‬‭rights‬‭expressly‬‭granted‬‭hereunder,‬‭We‬‭reserve‬‭all‬‭rights,‬‭title‬‭and‬‭interest‬
5
‭in‬ ‭and‬‭to‬‭the‬‭Developer‬‭Services,‬‭including‬‭all‬‭related‬‭intellectual‬‭property‬‭rights.‬‭No‬‭rights‬‭are‬‭granted‬‭to‬‭You‬‭hereunder‬
‭other than as expressly set forth herein.‬
‭ .2.‬‭Restrictions.‬‭You‬‭shall‬‭not‬‭(i)‬‭permit‬‭any‬‭third‬‭party‬‭to‬‭access‬‭the‬‭Developer‬‭Services‬‭except‬‭as‬‭permitted‬‭herein,‬‭in‬‭an‬
5
‭Order‬‭Form‬‭or‬‭in‬‭the‬‭User‬‭Guide,‬‭(ii)‬‭create‬‭derivative‬‭works‬‭based‬‭on‬‭the‬‭Developer‬‭Services,‬‭(iii)‬‭copy,‬‭frame‬‭or‬‭mirror‬‭any‬
‭part‬‭or‬‭content‬‭of‬‭the‬‭Developer‬‭Services,‬‭other‬‭than‬‭copying‬‭or‬‭framing‬‭on‬‭Your‬‭own‬‭intranets‬‭or‬‭otherwise‬‭for‬‭Your‬‭own‬
‭internal‬‭business‬‭purposes,‬‭(iv)‬‭reverse‬‭engineer‬‭the‬‭Developer‬‭Services,‬‭or‬‭(v)‬‭access‬‭the‬‭Developer‬‭Services‬‭in‬‭order‬‭to‬‭(a)‬
‭build a competitive product or service, or (b) copy any features, functions or graphics of the Developer Services.‬
‭ .3.‬ ‭Your‬ ‭Applications‬ ‭and‬ ‭Code.‬ ‭You‬ ‭authorize‬ ‭Us‬ ‭to‬ ‭host,‬ ‭copy,‬ ‭transmit,‬ ‭display‬ ‭and‬ ‭adapt‬‭Your‬‭Applications‬‭and‬‭any‬
5
‭program‬‭code‬‭that‬‭You‬‭or‬‭any‬‭User‬‭create‬‭using‬‭the‬‭Developer‬‭Services,‬‭solely‬‭as‬‭necessary‬‭for‬‭Us‬‭to‬‭provide‬‭the‬‭Developer‬
‭Services‬ ‭in‬ ‭accordance‬ ‭with‬ ‭this‬ ‭Agreement.‬‭Subject‬‭to‬‭the‬‭above,‬‭We‬‭acquire‬‭no‬‭right,‬‭title‬‭or‬‭interest‬‭from‬‭You‬‭or‬‭Your‬
‭licensors‬‭under‬‭this‬‭Agreement‬‭in‬‭or‬‭to‬‭Your‬‭Applications‬‭or‬‭any‬‭program‬‭code‬‭created‬‭by‬‭You‬‭or‬‭by‬‭a‬‭third‬‭party‬‭for‬‭You,‬
‭including any intellectual property rights therein.‬
‭ .4.‬‭Customer‬‭Data.‬‭Subject‬‭to‬‭the‬‭limited‬‭rights‬‭granted‬‭by‬‭You‬‭hereunder,‬‭We‬‭acquire‬‭no‬‭right,‬‭title‬‭or‬‭interest‬‭from‬‭You‬‭or‬
5
‭Your licensors under this Agreement in or to Your Data, including any intellectual property rights therein.‬
‭ .5.‬ ‭Suggestions.‬ ‭We‬ ‭shall‬ ‭have‬ ‭a‬ ‭royalty-free,‬ ‭worldwide,‬ ‭irrevocable,‬ ‭perpetual‬ ‭license‬ ‭to‬ ‭use‬ ‭or‬ ‭incorporate‬ ‭into‬ ‭the‬
5
‭Developer‬‭Services‬‭and‬‭other‬‭online‬‭services‬‭any‬‭suggestions,‬‭enhancement‬‭requests,‬‭recommendations‬‭or‬‭other‬‭feedback‬
‭provided by You, including Users, relating to the operation of the Developer Services.‬
‭ .6.‬ ‭Federal‬ ‭Government‬ ‭End‬ ‭Use‬ ‭Provisions.‬ ‭We‬ ‭provide‬ ‭the‬ ‭Developer‬ ‭Services,‬ ‭including‬ ‭related‬ ‭software‬ ‭and‬
5
‭technology,‬ ‭for‬ ‭ultimate‬ ‭federal‬ ‭government‬ ‭end‬ ‭use‬‭solely‬‭in‬‭accordance‬‭with‬‭the‬‭following:‬‭Government‬‭technical‬‭data‬
‭and‬‭software‬‭rights‬‭related‬‭to‬‭the‬‭Developer‬‭Services‬‭include‬‭only‬‭those‬‭rights‬‭customarily‬‭provided‬‭to‬‭the‬‭public‬‭as‬‭defined‬
‭in‬‭this‬‭Agreement.‬‭This‬‭customary‬‭commercial‬‭license‬‭is‬‭provided‬‭in‬‭accordance‬‭with‬‭FAR‬‭12.211‬‭(Technical‬‭Data)‬‭and‬‭FAR‬

‭Page‬‭3‬‭of‬‭11‬
‭ 2.212‬‭(Software)‬‭and,‬‭for‬‭Department‬‭of‬‭Defense‬‭transactions,‬‭DFAR‬‭252.227-‬‭7015‬‭(Technical‬‭Data‬‭–‬‭Commercial‬‭Items)‬
1
‭and‬ ‭DFAR‬ ‭227.7202-3‬ ‭(Rights‬ ‭in‬‭Commercial‬‭Computer‬‭Software‬‭or‬‭Computer‬‭Software‬‭Documentation).‬‭If‬‭a‬‭government‬
‭agency‬‭has‬‭a‬‭need‬‭for‬‭rights‬‭not‬‭conveyed‬‭under‬‭these‬‭terms,‬‭it‬‭must‬‭negotiate‬‭with‬‭Us‬‭to‬‭determine‬‭if‬‭there‬‭are‬‭acceptable‬
‭terms‬‭for‬‭transferring‬‭such‬‭rights,‬‭and‬‭a‬‭mutually‬‭acceptable‬‭written‬‭addendum‬‭specifically‬‭conveying‬‭such‬‭rights‬‭must‬‭be‬
‭included in any applicable contract or agreement.‬
‭ .7.‬ ‭Competitive‬ ‭Applications.‬ ‭Subject‬ ‭to‬ ‭Our‬ ‭and‬ ‭Your‬ ‭respective‬ ‭rights‬ ‭and‬ ‭obligations‬ ‭under‬ ‭this‬ ‭Agreement,‬ ‭We‬
5
‭acknowledge‬‭that‬‭You‬‭may‬‭develop‬‭and‬‭make‬‭available‬‭products‬‭and‬‭services‬‭that‬‭are‬‭similar‬‭to‬‭or‬‭otherwise‬‭compete‬‭with‬
‭Our‬‭products‬‭and‬‭services,‬‭and‬‭You‬‭acknowledge‬‭that‬‭We‬‭may‬‭develop‬‭and‬‭make‬‭available‬‭products‬‭and‬‭services‬‭that‬‭are‬
‭similar to or otherwise compete with Your products and services.‬
‭6.‬ ‭CONFIDENTIALITY‬
‭ .1.‬‭Definition‬‭of‬‭Confidential‬‭Information.‬‭As‬‭used‬‭herein,‬‭“Confidential‬‭Information”‬‭means,‬‭in‬‭the‬‭case‬‭of‬‭information‬
6
‭disclosed‬ ‭by‬ ‭Us‬ ‭to‬ ‭You,‬ ‭the‬ ‭Developer‬ ‭Services;‬ ‭and‬ ‭in‬ ‭the‬ ‭case‬ ‭of‬ ‭information‬ ‭disclosed‬ ‭by‬ ‭You‬‭to‬ ‭Us,‬‭Your‬‭Data,‬‭and‬
‭information‬‭regarding‬‭applications‬‭or‬‭other‬‭materials‬‭developed‬‭using‬‭the‬‭Developer‬‭Services‬‭to‬‭the‬‭extent‬‭disclosed‬‭to‬‭Us‬
‭by‬ ‭the‬ ‭hosting‬ ‭of‬ ‭such‬ ‭applications‬ ‭or‬ ‭materials‬ ‭on‬ ‭our‬ ‭platform‬ ‭or‬ ‭to‬ ‭the‬ ‭extent‬ ‭disclosed‬ ‭to‬ ‭our‬ ‭Customer‬ ‭Support‬
‭organization.‬‭However,‬‭Confidential‬‭Information‬‭shall‬‭not‬‭include‬‭any‬‭information‬‭that‬‭(i)‬‭is‬‭or‬‭becomes‬‭generally‬‭known‬‭to‬
‭the‬ ‭public‬ ‭without‬ ‭breach‬ ‭of‬ ‭any‬ ‭obligation‬ ‭owed‬ ‭to‬ ‭the‬ ‭disclosing‬ ‭party‬ ‭(the‬ ‭“Disclosing‬‭Party”‬‭),‬‭(ii)‬‭was‬‭known‬‭to‬‭the‬
‭receiving‬‭party‬‭(the‬‭“Receiving‬‭Party”‬‭)‬‭prior‬‭to‬‭its‬‭disclosure‬‭by‬‭the‬‭Disclosing‬‭Party‬‭without‬‭breach‬‭of‬‭any‬‭obligation‬‭owed‬
‭to‬‭the‬‭Disclosing‬‭Party,‬‭(iii)‬‭is‬‭received‬‭from‬‭a‬‭third‬‭party‬‭without‬‭breach‬‭of‬‭any‬‭obligation‬‭owed‬‭to‬‭the‬‭Disclosing‬‭Party,‬‭or‬
‭(iv) was independently developed by the Receiving Party.‬
‭ .2.‬ ‭Protection‬ ‭of‬ ‭Confidential‬ ‭Information.‬ ‭Except‬ ‭as‬ ‭otherwise‬ ‭permitted‬ ‭in‬ ‭writing‬ ‭by‬ ‭the‬ ‭Disclosing‬ ‭Party,‬ ‭(i)‬ ‭the‬
6
‭Receiving‬ ‭Party‬ ‭shall‬ ‭use‬ ‭the‬ ‭same‬ ‭degree‬ ‭of‬ ‭care‬ ‭that‬ ‭it‬ ‭uses‬ ‭to‬ ‭protect‬ ‭the‬ ‭confidentiality‬ ‭of‬ ‭its‬ ‭own‬ ‭confidential‬
‭information‬‭of‬‭like‬‭kind‬‭(but‬‭in‬‭no‬‭event‬‭less‬‭than‬‭reasonable‬‭care)‬‭not‬‭to‬‭disclose‬‭or‬‭use‬‭any‬‭Confidential‬‭Information‬‭of‬‭the‬
‭Disclosing‬ ‭Party‬ ‭for‬ ‭any‬ ‭purpose‬ ‭outside‬ ‭the‬ ‭scope‬ ‭of‬ ‭this‬ ‭Agreement,‬ ‭and‬ ‭(ii)‬ ‭the‬ ‭Receiving‬ ‭Party‬ ‭shall‬ ‭limit‬ ‭access‬ ‭to‬
‭Confidential‬‭Information‬‭of‬‭the‬‭Disclosing‬‭Party‬‭to‬‭those‬‭of‬‭its‬‭employees,‬‭contractors‬‭and‬‭agents‬‭who‬‭need‬‭such‬‭access‬‭for‬
‭purposes‬ ‭consistent‬ ‭with‬ ‭this‬ ‭Agreement‬ ‭and‬ ‭who‬ ‭have‬ ‭signed‬ ‭confidentiality‬ ‭agreements‬ ‭with‬ ‭the‬ ‭Receiving‬ ‭Party‬
‭containing protections no less stringent than those herein.‬
‭ .3.‬ ‭Compelled‬ ‭Disclosure.‬ ‭The‬ ‭Receiving‬ ‭Party‬ ‭may‬ ‭disclose‬ ‭Confidential‬ ‭Information‬ ‭of‬ ‭the‬ ‭Disclosing‬ ‭Party‬ ‭if‬ ‭it‬ ‭is‬
6
‭compelled‬‭by‬‭law‬‭to‬‭do‬‭so,‬‭provided‬‭the‬‭Receiving‬‭Party‬‭gives‬‭the‬‭Disclosing‬‭Party‬‭prior‬‭notice‬‭of‬‭such‬‭compelled‬‭disclosure‬
‭(to‬ ‭the‬‭extent‬‭legally‬‭permitted)‬‭and‬‭reasonable‬‭assistance,‬‭at‬‭the‬‭Disclosing‬‭Party’s‬‭cost,‬‭if‬‭the‬‭Disclosing‬‭Party‬‭wishes‬‭to‬
‭contest‬‭the‬‭disclosure.‬‭If‬‭the‬‭Receiving‬‭Party‬‭is‬‭compelled‬‭by‬‭law‬‭to‬‭disclose‬‭the‬‭Disclosing‬‭Party’s‬‭Confidential‬‭Information‬
‭as‬‭part‬‭of‬‭a‬‭civil‬‭proceeding‬‭to‬‭which‬‭the‬‭Disclosing‬‭Party‬‭is‬‭a‬‭party,‬‭and‬‭the‬‭Disclosing‬‭Party‬‭is‬‭not‬‭contesting‬‭the‬‭disclosure,‬
‭the‬ ‭Disclosing‬‭Party‬‭will‬‭reimburse‬‭the‬‭Receiving‬‭Party‬‭for‬‭its‬‭reasonable‬‭cost‬‭of‬‭compiling‬‭and‬‭providing‬‭secure‬‭access‬‭to‬
‭such Confidential Information.‬
‭7.‬ ‭LIMITED WARRANTIES AND DISCLAIMERS‬
E‭ ach‬‭party‬‭represents‬‭and‬‭warrants‬‭that‬‭it‬‭has‬‭the‬‭legal‬‭power‬‭to‬‭enter‬‭into‬‭this‬‭Agreement.‬‭EXCEPT‬‭AS‬‭PROVIDED‬‭IN‬‭THE‬
‭PRECEDING‬ ‭SENTENCE‬ ‭AND‬ ‭IN‬ ‭SECTION‬ ‭11.5‬ ‭(WARRANTIES)‬ ‭BELOW,‬ ‭NEITHER‬ ‭PARTY‬ ‭MAKES‬ ‭IN‬ ‭THIS‬ ‭AGREEMENT‬ ‭ANY‬
‭WARRANTIES‬ ‭OF‬ ‭ANY‬ ‭KIND,‬ ‭WHETHER‬ ‭EXPRESS,‬ ‭IMPLIED,‬ ‭STATUTORY‬ ‭OR‬ ‭OTHERWISE,‬ ‭AND‬ ‭EACH‬ ‭PARTY‬ ‭SPECIFICALLY‬
‭DISCLAIMS‬‭ALL‬‭IMPLIED‬‭WARRANTIES,‬‭INCLUDING‬‭ANY‬‭WARRANTIES‬‭OF‬‭MERCHANTABILITY‬‭OR‬‭FITNESS‬‭FOR‬‭A‬‭PARTICULAR‬
‭PURPOSE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.‬
‭8.‬ ‭INDEMNIFICATION‬
Y‭ ou‬‭shall‬‭defend‬‭Us‬‭against‬‭any‬‭claim,‬‭demand,‬‭suit,‬‭or‬‭proceeding‬‭(‬‭“Claim”‬‭)‬‭made‬‭or‬‭brought‬‭against‬‭Us‬‭by‬‭a‬‭third‬‭party‬
‭alleging‬ ‭that‬ ‭Your‬ ‭Data,‬ ‭or‬ ‭applications‬ ‭or‬ ‭other‬ ‭materials‬ ‭developed‬ ‭by‬ ‭You‬ ‭using‬ ‭the‬ ‭Developer‬ ‭Services,‬ ‭infringe‬ ‭or‬
‭misappropriate‬ ‭the‬ ‭intellectual‬ ‭property‬ ‭rights‬‭of‬‭a‬‭third‬‭party‬‭or‬‭violate‬‭applicable‬‭law‬‭(to‬‭the‬‭extent‬‭such‬‭infringement,‬
‭misappropriation‬ ‭or‬ ‭violation‬ ‭do‬ ‭not‬ ‭arise‬ ‭from‬ ‭the‬ ‭Developer‬ ‭Services),‬ ‭and‬ ‭shall‬ ‭indemnify‬‭Us‬‭for‬‭any‬‭damages‬‭finally‬
‭awarded‬‭against,‬‭and‬‭for‬‭reasonable‬‭attorney’s‬‭fees‬‭incurred‬‭by,‬‭Us‬‭in‬‭connection‬‭with‬‭any‬‭such‬‭Claim;‬‭provided,‬‭that‬‭We‬‭(a)‬
‭promptly‬‭give‬‭You‬‭written‬‭notice‬‭of‬‭the‬‭Claim;‬‭(b)‬‭give‬‭You‬‭sole‬‭control‬‭of‬‭the‬‭defense‬‭and‬‭settlement‬‭of‬‭the‬‭Claim‬‭(provided‬
‭that‬‭You‬‭may‬‭not‬‭settle‬‭any‬‭Claim‬‭unless‬‭the‬‭settlement‬‭unconditionally‬‭release‬‭Us‬‭of‬‭all‬‭liability);‬‭and‬‭(c)‬‭provide‬‭to‬‭You‬‭all‬
‭reasonable‬ ‭assistance,‬ ‭at‬ ‭Our‬ ‭expense.‬ ‭The‬ ‭foregoing‬ ‭states‬ ‭Your‬ ‭sole‬ ‭liability‬ ‭and‬ ‭Our‬ ‭exclusive‬‭remedy‬‭for‬‭any‬‭type‬‭of‬
‭Claim described in this Section.‬
‭9.‬ ‭LIMITATION OF LIABILITY‬
‭ .1.‬ ‭Limitation‬ ‭of‬ ‭Liability.‬ ‭IN‬ ‭NO‬ ‭EVENT‬ ‭SHALL‬ ‭OUR‬ ‭AGGREGATE‬ ‭LIABILITY‬ ‭ARISING‬ ‭OUT‬ ‭OF‬ ‭OR‬ ‭RELATED‬ ‭TO‬ ‭THIS‬
9
‭AGREEMENT,‬ ‭WHETHER‬ ‭IN‬ ‭CONTRACT,‬ ‭TORT‬ ‭OR‬ ‭UNDER‬ ‭ANY‬ ‭OTHER‬ ‭THEORY‬ ‭OF‬ ‭LIABILITY,‬‭EXCEED‬‭THE‬‭TOTAL‬‭AMOUNT‬

‭Page‬‭4‬‭of‬‭11‬
‭ AID‬‭BY‬‭YOU‬‭HEREUNDER‬‭OR,‬‭WITH‬‭RESPECT‬‭TO‬‭ANY‬‭SINGLE‬‭INCIDENT,‬‭THE‬‭LESSER‬‭OF‬‭$500,000‬‭OR‬‭THE‬‭AMOUNT‬‭PAID‬‭BY‬
P
‭YOU HEREUNDER IN THE 12 MONTHS PRECEDING THE INCIDENT.‬
‭ .2.‬‭Exclusion‬‭of‬‭Consequential‬‭and‬‭Related‬‭Damages.‬‭IN‬‭NO‬‭EVENT‬‭SHALL‬‭WE‬‭HAVE‬‭ANY‬‭LIABILITY‬‭TO‬‭YOU‬‭FOR‬‭ANY‬‭LOST‬
9
‭PROFITS‬ ‭OR‬ ‭REVENUES‬ ‭OR‬ ‭FOR‬ ‭ANY‬ ‭INDIRECT,‬ ‭SPECIAL,‬ ‭INCIDENTAL,‬ ‭CONSEQUENTIAL,‬ ‭COVER‬ ‭OR‬ ‭PUNITIVE‬ ‭DAMAGES‬
‭HOWEVER‬ ‭CAUSED,‬ ‭WHETHER‬ ‭IN‬‭CONTRACT,‬‭TORT‬‭OR‬‭UNDER‬‭ANY‬‭OTHER‬‭THEORY‬‭OF‬‭LIABILITY,‬‭AND‬‭WHETHER‬‭OR‬‭NOT‬
‭THE‬‭PARTY‬‭HAS‬‭BEEN‬‭ADVISED‬‭OF‬‭THE‬‭POSSIBILITY‬‭OF‬‭SUCH‬‭DAMAGES.‬‭THE‬‭FOREGOING‬‭DISCLAIMER‬‭SHALL‬‭NOT‬‭APPLY‬‭TO‬
‭THE EXTENT PROHIBITED BY APPLICABLE LAW.‬
‭10.‬ ‭TERM AND TERMINATION‬
‭ 0.1.‬‭Term‬‭of‬‭Agreement.‬‭This‬‭Agreement‬‭commences‬‭on‬‭the‬‭date‬‭You‬‭accept‬‭it‬‭and‬‭continues‬‭until‬‭all‬‭User‬‭Subscriptions‬
1
‭granted in accordance with this Agreement have expired or been terminated.‬
‭ 0.2.‬ ‭Term‬ ‭of‬ ‭Basic‬‭Developer‬‭Service‬‭User‬‭Subscriptions.‬‭User‬‭Subscriptions‬‭for‬‭Basic‬‭Developer‬‭Services‬‭commence‬‭on‬
1
‭the‬ ‭date‬ ‭you‬ ‭accept‬ ‭this‬ ‭Agreement‬ ‭and‬ ‭continue‬ ‭until‬ ‭terminated‬ ‭by‬ ‭either‬ ‭party‬ ‭in‬ ‭accordance‬ ‭with‬ ‭Section‬ ‭10.3‬
‭(Termination of Basic Developer Service User Subscriptions).‬
‭ 0.3.‬‭Termination.‬‭You‬‭may‬‭terminate‬‭Basic‬‭Developer‬‭Service‬‭User‬‭Subscriptions‬‭without‬‭cause‬‭at‬‭any‬‭time‬‭upon‬‭written‬
1
‭notice‬ ‭to‬ ‭Us.‬ ‭We‬ ‭may‬ ‭terminate‬ ‭Basic‬ ‭Developer‬ ‭Service‬ ‭User‬ ‭Subscriptions‬ ‭(i)‬‭at‬‭any‬‭time‬‭without‬‭cause‬‭upon‬‭60‬‭days’‬
‭written‬‭notice‬‭to‬‭You,‬‭(ii)‬‭upon‬‭notice‬‭to‬‭You‬‭if‬‭Your‬‭Basic‬‭Developer‬‭Services‬‭have‬‭not‬‭been‬‭accessed‬‭by‬‭a‬‭User‬‭for‬‭6‬‭months‬
‭or‬‭longer,‬‭or‬‭(iii)‬‭upon‬‭7‬‭days’‬‭written‬‭notice‬‭to‬‭You‬‭of‬‭a‬‭material‬‭breach‬‭of‬‭this‬‭Agreement‬‭if‬‭such‬‭breach‬‭remains‬‭uncured‬
‭at‬‭the‬‭expiration‬‭of‬‭such‬‭period.‬‭Notwithstanding‬‭the‬‭above,‬‭to‬‭the‬‭extent‬‭any‬‭Basic‬‭Developer‬‭Service‬‭User‬‭Subscriptions‬
‭are‬ ‭required‬ ‭to‬ ‭use‬ ‭Supplemental‬ ‭Developer‬ ‭Service‬ ‭User‬ ‭Subscriptions,‬ ‭the‬ ‭parties’‬ ‭rights‬ ‭to‬ ‭terminate‬ ‭such‬ ‭Basic‬
‭Developer‬‭Service‬‭User‬‭Subscriptions‬‭will‬‭be‬‭governed‬‭by‬‭Section‬‭11.7(b)‬‭(Termination‬‭of‬‭Agreement‬‭for‬‭Cause)‬‭instead‬‭of‬
‭this Section.‬
‭ 0.4.‬‭Return‬‭of‬‭Your‬‭Data.‬‭Upon‬‭request‬‭by‬‭You‬‭made‬‭within‬‭30‬‭days‬‭after‬‭the‬‭effective‬‭date‬‭of‬‭termination‬‭of‬‭a‬‭Developer‬
1
‭Services‬‭subscription,‬‭We‬‭will‬‭make‬‭available‬‭to‬‭You‬‭for‬‭download‬‭a‬‭file‬‭of‬‭Your‬‭Data‬‭in‬‭comma‬‭separated‬‭value‬‭(.csv)‬‭format‬
‭along‬‭with‬‭attachments‬‭in‬‭their‬‭native‬‭format.‬‭After‬‭such‬‭30-day‬‭period,‬‭We‬‭shall‬‭have‬‭no‬‭obligation‬‭to‬‭maintain‬‭or‬‭provide‬
‭any‬‭of‬‭Your‬‭Data‬‭and‬‭shall‬‭thereafter,‬‭unless‬‭legally‬‭prohibited,‬‭delete‬‭all‬‭of‬‭Your‬‭Data‬‭in‬‭Our‬‭systems‬‭or‬‭otherwise‬‭in‬‭Our‬
‭possession or under Our control.‬
‭ 0.5.‬ ‭Loss‬ ‭of‬‭Applications‬‭and‬‭Materials.‬‭UPON‬‭ANY‬‭TERMINATION‬‭OF‬‭THIS‬‭AGREEMENT,‬‭ALL‬‭APPLICATIONS‬‭AND‬‭OTHER‬
1
‭MATERIALS‬‭DEVELOPED‬‭BY‬‭YOU‬‭USING‬‭THE‬‭DEVELOPER‬‭SERVICES‬‭AND‬‭HOSTED‬‭ON‬‭OUR‬‭PLATFORM‬‭WILL‬‭BE‬‭PERMANENTLY‬
‭LOST.‬
‭ 0.6.‬ ‭Surviving‬ ‭Provisions.‬ ‭Sections‬ ‭5‬ ‭(Proprietary‬ ‭Rights),‬ ‭6‬ ‭(Confidentiality),‬ ‭7‬ ‭(Limited‬ ‭Warranties‬ ‭and‬ ‭Disclaimers),‬ ‭8‬
1
‭(Indemnification),‬ ‭9‬ ‭(Limitation‬ ‭of‬ ‭Liability),‬ ‭10.4‬ ‭(Return‬ ‭of‬ ‭Your‬ ‭Data),‬ ‭11.4‬ ‭(Confidentiality‬ ‭of‬ ‭Supplemental‬‭Developer‬
‭Services‬‭Terms‬‭and‬‭Pricing),‬‭11.5‬‭(Warranties‬‭Regarding‬‭Supplemental‬‭Developer‬‭Services),‬‭11.6‬‭(Indemnification‬‭by‬‭Us‬‭for‬
‭Supplemental‬ ‭Developer‬ ‭Services),‬ ‭12‬ ‭(Who‬ ‭You‬ ‭Are‬ ‭Contracting‬ ‭With,‬ ‭Notices,‬ ‭Governing‬ ‭Law‬ ‭and‬ ‭Jurisdiction)‬ ‭and‬‭13‬
‭(General Provisions) shall survive any termination or expiration of this Agreement.‬
‭11.‬ ‭ADDITIONAL TERMS APPLICABLE TO SUPPLEMENTAL DEVELOPER SERVICES‬
‭ 1.1.‬ ‭Terms‬ ‭Limited‬ ‭to‬ ‭Supplemental‬ ‭Developer‬ ‭Services‬‭.‬ ‭The‬ ‭provisions‬ ‭in‬ ‭this‬ ‭Section‬ ‭11‬ ‭(Terms‬ ‭Applicable‬ ‭to‬
1
‭Supplemental‬‭Developer‬‭Services)‬‭apply‬‭only‬‭to‬‭Supplemental‬‭Developer‬‭Services‬‭ordered‬‭hereunder,‬‭and‬‭are‬‭in‬‭addition‬‭to‬
‭the other provisions in this Agreement.‬
‭11.2. Supplemental Developer Services‬‭.‬
‭a.‬ P
‭ rovision‬‭of‬‭Supplemental‬‭Developer‬‭Services.‬‭We‬‭shall‬‭make‬‭the‬‭Supplemental‬‭Developer‬‭Services‬‭available‬‭to‬‭You‬
‭pursuant‬ ‭to‬ ‭this‬ ‭Agreement‬ ‭and‬ ‭the‬ ‭relevant‬ ‭Order‬ ‭Forms‬ ‭during‬ ‭a‬ ‭subscription‬ ‭term.‬ ‭You‬ ‭agree‬ ‭that‬ ‭Your‬
‭purchases‬‭of‬‭Supplemental‬‭Developer‬‭Services‬‭are‬‭neither‬‭contingent‬‭on‬‭the‬‭delivery‬‭of‬‭any‬‭future‬‭functionality‬‭or‬
‭features‬ ‭nor‬ ‭dependent‬ ‭on‬ ‭any‬ ‭oral‬ ‭or‬ ‭written‬ ‭public‬ ‭comments‬ ‭made‬ ‭by‬ ‭Us‬ ‭regarding‬ ‭future‬ ‭functionality‬ ‭or‬
‭features.‬
‭b.‬ U
‭ ser‬‭Subscriptions.‬‭Unless‬‭otherwise‬‭specified‬‭in‬‭the‬‭applicable‬‭Order‬‭Form,‬‭(i)‬‭Supplemental‬‭Developer‬‭Services‬
‭may‬‭be‬‭accessed‬‭by‬‭no‬‭more‬‭than‬‭the‬‭specified‬‭number‬‭of‬‭Users,‬‭(ii)‬‭additional‬‭User‬‭Subscriptions‬‭may‬‭be‬‭added‬
‭during‬ ‭the‬ ‭subscription‬ ‭term‬ ‭at‬ ‭the‬ ‭same‬ ‭pricing‬ ‭as‬ ‭that‬ ‭for‬ ‭the‬ ‭pre-existing‬ ‭subscriptions,‬ ‭prorated‬ ‭for‬ ‭the‬
‭remainder‬‭of‬‭the‬‭subscription‬‭term‬‭in‬‭effect‬‭at‬‭the‬‭time‬‭the‬‭additional‬‭User‬‭Subscriptions‬‭are‬‭added,‬‭and‬‭(iii)‬‭the‬
‭added User Subscriptions shall terminate on the same date as the pre-existing subscriptions.‬
‭11.3. Fees and Payment for Supplemental Developer Services‬‭.‬

‭Page‬‭5‬‭of‬‭11‬
‭a.‬ U
‭ ser‬‭Fees.‬‭You‬‭shall‬‭pay‬‭all‬‭fees‬‭specified‬‭in‬‭all‬‭Order‬‭Forms‬‭hereunder.‬‭Except‬‭as‬‭otherwise‬‭specified‬‭herein‬‭or‬‭in‬
‭an‬‭Order‬‭Form,‬‭(i)‬‭fees‬‭are‬‭quoted‬‭and‬‭payable‬‭in‬‭United‬‭States‬‭dollars,‬‭(ii)‬‭fees‬‭are‬‭based‬‭on‬‭services‬ ‭purchased‬
‭and‬ ‭not‬ ‭actual‬‭usage,‬‭(iii)‬‭payment‬‭obligations‬‭are‬‭non-cancelable‬‭and‬‭fees‬‭paid‬‭are‬‭non-refundable,‬‭and‬‭(iv)‬‭the‬
‭number‬‭of‬‭User‬‭Subscriptions‬‭purchased‬‭cannot‬‭be‬‭decreased‬‭during‬‭the‬‭relevant‬‭subscription‬‭term‬ ‭stated‬‭on‬‭the‬
‭Order‬ ‭Form.‬ ‭User‬ ‭Subscription‬ ‭fees‬ ‭are‬ ‭based‬ ‭on‬ ‭monthly‬‭periods‬‭that‬‭begin‬‭on‬‭the‬‭subscription‬‭start‬‭date‬‭and‬
‭each‬‭monthly‬‭anniversary‬‭thereof;‬‭therefore,‬‭fees‬‭for‬‭User‬‭Subscriptions‬‭added‬‭in‬‭the‬‭middle‬‭of‬‭a‬‭monthly‬‭period‬
‭will be charged for that full monthly period and the monthly periods remaining in the subscription term.‬
‭b.‬ I‭nvoicing‬‭and‬‭Payment.‬‭You‬‭will‬‭provide‬‭Us‬‭with‬‭valid‬‭and‬‭updated‬‭credit‬‭card‬‭information,‬‭or‬‭with‬‭a‬‭valid‬‭purchase‬
‭order‬ ‭or‬ ‭alternative‬ ‭document‬ ‭reasonably‬ ‭acceptable‬ ‭to‬ ‭Us.‬ ‭If‬ ‭You‬ ‭provide‬ ‭credit‬ ‭card‬ ‭information‬ ‭to‬ ‭Us,‬ ‭You‬
‭authorize‬ ‭Us‬ ‭to‬ ‭charge‬ ‭such‬ ‭credit‬ ‭card‬ ‭for‬ ‭all‬ ‭Developer‬ ‭Services‬ ‭listed‬ ‭in‬ ‭the‬ ‭Order‬ ‭Form‬ ‭for‬ ‭the‬ ‭initial‬
‭subscription‬ ‭term‬ ‭and‬ ‭any‬ ‭renewal‬ ‭subscription‬ ‭term(s)‬ ‭as‬ ‭set‬ ‭forth‬ ‭in‬ ‭Section‬ ‭11.7a‬ ‭(Term‬ ‭of‬ ‭Supplemental‬
‭Developer‬ ‭Service‬ ‭User‬ ‭Subscriptions).‬ ‭Such‬ ‭charges‬ ‭shall‬ ‭be‬ ‭made‬‭in‬‭advance,‬‭either‬‭annually‬‭or‬‭in‬‭accordance‬
‭with‬‭any‬‭different‬‭billing‬‭frequency‬‭stated‬‭in‬‭the‬‭applicable‬‭Order‬‭Form.‬‭If‬‭the‬‭Order‬‭Form‬‭specifies‬‭that‬‭payment‬
‭will‬‭be‬‭by‬‭a‬‭method‬‭other‬‭than‬‭a‬‭credit‬‭card,‬‭We‬‭will‬‭invoice‬‭You‬‭in‬‭advance‬‭and‬‭otherwise‬‭in‬‭accordance‬‭with‬‭the‬
‭relevant‬ ‭Order‬ ‭Form.‬ ‭Unless‬ ‭otherwise‬‭stated‬‭in‬‭the‬‭Order‬‭Form,‬‭invoiced‬‭charges‬‭are‬‭due‬‭net‬‭30‬‭days‬‭from‬‭the‬
‭invoice date. You are responsible for maintaining complete and accurate billing and contact information with Us.‬
‭c.‬ O
‭ verdue‬‭Charges.‬‭If‬‭any‬‭charges‬‭are‬‭not‬‭received‬‭from‬‭You‬‭by‬‭the‬‭due‬‭date‬‭(except‬‭charges‬‭then‬‭under‬‭reasonable‬
‭and‬‭good‬‭faith‬‭dispute),‬‭then‬‭at‬‭Our‬‭discretion,‬‭(a)‬‭such‬‭charges‬‭may‬‭accrue‬‭late‬‭interest‬‭at‬‭the‬‭rate‬‭of‬‭1.5%‬‭of‬‭the‬
‭outstanding‬ ‭balance‬ ‭per‬ ‭month,‬ ‭or‬ ‭the‬ ‭maximum‬ ‭rate‬‭permitted‬‭by‬‭law,‬‭whichever‬‭is‬‭lower,‬‭from‬‭the‬‭date‬‭such‬
‭payment‬‭was‬‭due‬‭until‬‭the‬‭date‬‭paid,‬‭and/or‬‭(b)‬‭We‬‭may‬‭condition‬‭future‬‭subscription‬‭renewals‬‭and‬‭Order‬‭Forms‬
‭on payment terms shorter than those specified in Section 11.5 (Invoicing and Payment).‬
‭d.‬ C
‭ harges‬ ‭30‬ ‭or‬ ‭More‬‭Days‬‭Overdue.‬‭If‬‭any‬‭charge‬‭owing‬‭by‬‭You‬‭under‬‭this‬‭or‬‭any‬‭other‬‭agreement‬‭for‬‭Developer‬
‭Services‬ ‭is‬ ‭30‬ ‭or‬ ‭more‬ ‭days‬ ‭overdue‬ ‭(except‬ ‭charges‬ ‭then‬ ‭under‬ ‭reasonable‬ ‭and‬ ‭good‬ ‭faith‬ ‭dispute),‬ ‭We‬ ‭may,‬
‭without‬‭limiting‬‭Our‬‭other‬‭rights‬‭and‬‭remedies,‬‭accelerate‬‭Your‬‭unpaid‬‭fee‬‭obligations‬‭under‬‭such‬‭agreements‬‭so‬
‭that‬‭all‬‭such‬‭obligations‬‭become‬‭immediately‬‭due‬‭and‬‭payable,‬‭and‬‭suspend‬‭Developer‬‭Services‬‭until‬‭such‬‭amounts‬
‭are paid in full.‬
‭e.‬ T‭ axes.‬ ‭Unless‬ ‭otherwise‬ ‭stated,‬ ‭Our‬ ‭fees‬ ‭do‬ ‭not‬ ‭include‬ ‭any‬ ‭taxes,‬ ‭levies,‬ ‭duties‬ ‭or‬ ‭similar‬ ‭governmental‬
‭assessments‬‭of‬‭any‬‭nature,‬‭including‬‭but‬‭not‬‭limited‬‭to‬‭value-added,‬‭sales,‬‭use‬‭or‬‭withholding‬‭taxes,‬‭assessable‬‭by‬
‭any‬ ‭local,‬ ‭state,‬ ‭provincial,‬ ‭federal‬‭or‬‭foreign‬‭jurisdiction‬‭(collectively,‬‭“ Taxes”).‬‭You‬‭are‬‭responsible‬‭for‬‭paying‬‭all‬
‭Taxes‬ ‭associated‬‭with‬‭Your‬‭purchases‬‭hereunder.‬‭If‬‭We‬‭have‬‭the‬‭legal‬‭obligation‬‭to‬‭pay‬‭or‬‭collect‬‭Taxes‬‭for‬‭which‬
‭You‬‭are‬‭responsible‬‭under‬‭this‬‭paragraph,‬‭the‬‭appropriate‬‭amount‬‭shall‬‭be‬‭invoiced‬‭to‬‭and‬‭paid‬‭by‬‭You,‬‭unless‬‭You‬
‭provide‬‭Us‬‭with‬‭a‬‭valid‬‭tax‬‭exemption‬‭certificate‬‭authorized‬‭by‬‭the‬‭appropriate‬‭taxing‬‭authority.‬‭For‬‭clarity,‬‭We‬‭are‬
‭solely responsible for taxes assessable against it based on Our income, property and employees.‬
‭ 1.4.‬ ‭Confidentiality‬ ‭of‬ ‭Supplemental‬ ‭Developer‬ ‭Services‬ ‭Terms‬ ‭and‬ ‭Pricing‬‭.‬ ‭In‬ ‭addition‬ ‭to‬ ‭the‬ ‭terms‬ ‭of‬ ‭Section‬ ‭6‬
1
‭(Confidentiality)‬ ‭above,‬ ‭the‬ ‭terms‬ ‭and‬ ‭pricing‬ ‭under‬ ‭any‬ ‭Order‬ ‭Forms‬ ‭for‬ ‭Supplemental‬ ‭Developer‬ ‭Services‬ ‭shall‬ ‭be‬
‭considered Our Confidential Information.‬
‭11.5.‬ ‭Warranties Regarding Supplemental Developer Services‬‭.‬
‭a.‬ D
‭ eveloper‬ ‭Services.‬ ‭We‬ ‭warrant‬ ‭that‬ ‭(i)‬ ‭the‬ ‭Supplemental‬ ‭Developer‬ ‭Services‬ ‭shall‬ ‭perform‬ ‭materially‬ ‭in‬
‭accordance‬ ‭with‬ ‭the‬ ‭User‬ ‭Guide,‬ ‭and‬ ‭(ii)‬ ‭subject‬ ‭to‬ ‭Section‬ ‭3.3‬ ‭(Developer‬ ‭Service‬ ‭Features‬‭that‬‭Integrate‬‭with‬
‭Third-Party‬ ‭Services),‬ ‭the‬ ‭functionality‬ ‭of‬ ‭the‬ ‭Supplemental‬ ‭Developer‬ ‭Services‬ ‭will‬‭not‬‭be‬‭materially‬‭decreased‬
‭during‬‭a‬‭subscription‬‭term.‬‭For‬‭any‬‭breach‬‭of‬‭either‬‭such‬‭warranty,‬‭Your‬‭exclusive‬‭remedy‬‭shall‬‭be‬‭as‬‭provided‬‭in‬
‭Sections 11.7.b (Termination for Cause) and 11.7.c (Refund or Payment upon Termination) below.‬
‭b.‬ M
‭ alicious‬‭Code.‬‭Each‬‭party‬‭represents‬‭and‬‭warrants‬‭that‬‭it‬‭will‬‭not‬‭transmit‬‭to‬‭the‬‭other‬‭party‬‭any‬‭Malicious‬‭Code;‬
‭provided,‬ ‭however,‬ ‭We‬ ‭will‬ ‭not‬ ‭be‬ ‭deemed‬ ‭to‬ ‭breach‬ ‭this‬‭warranty‬‭to‬‭the‬‭extent‬‭You‬‭or‬‭a‬‭User‬‭upload‬‭into‬‭the‬
‭Developer Services a file containing Malicious Code and later download that file.‬
‭ 1.6.‬ ‭Indemnification‬‭by‬‭Us‬‭for‬‭Supplemental‬‭Developer‬‭Services‬‭.‬‭We‬‭shall‬‭defend‬‭You‬‭against‬‭any‬‭claim,‬‭demand,‬‭suit,‬
1
‭or‬ ‭proceeding‬ ‭(“‬‭Claim‬‭”)‬ ‭made‬ ‭or‬‭brought‬‭against‬‭You‬‭by‬‭a‬‭third‬‭party‬‭alleging‬‭that‬‭the‬‭Supplemental‬‭Developer‬‭Services,‬
‭used‬‭as‬‭permitted‬‭hereunder,‬‭infringe‬‭or‬‭misappropriate‬‭the‬‭intellectual‬‭property‬‭rights‬‭of‬‭a‬‭third‬‭party,‬‭and‬‭shall‬‭indemnify‬
‭You‬ ‭for‬ ‭any‬ ‭damages‬ ‭finally‬ ‭awarded‬ ‭against,‬ ‭and‬ ‭for‬ ‭reasonable‬‭attorney’s‬‭fees‬‭incurred‬‭by,‬‭You‬‭in‬‭connection‬‭with‬‭any‬
‭such‬‭Claim;‬‭provided,‬‭that‬‭You‬‭(a)‬‭promptly‬‭give‬‭Us‬‭written‬‭notice‬‭of‬‭the‬‭Claim;‬‭(b)‬‭give‬‭Us‬‭sole‬‭control‬‭of‬‭the‬‭defense‬‭and‬
‭settlement‬‭of‬‭the‬‭Claim‬‭(provided‬‭that‬‭We‬‭may‬‭not‬‭settle‬‭any‬‭Claim‬‭unless‬‭the‬‭settlement‬‭unconditionally‬‭releases‬‭You‬‭of‬‭all‬
‭liability);‬ ‭and‬ ‭(c)‬ ‭provide‬ ‭to‬ ‭Us‬ ‭all‬ ‭reasonable‬ ‭assistance,‬ ‭at‬ ‭Our‬ ‭expense.‬ ‭In‬ ‭the‬ ‭event‬ ‭of‬ ‭a‬ ‭Claim‬ ‭or‬ ‭if‬ ‭We‬ ‭believe‬ ‭the‬
‭Supplemental‬‭Developer‬‭Services‬‭may‬‭infringe‬‭or‬‭misappropriate,‬‭We‬‭may‬‭in‬‭Our‬‭discretion‬‭and‬‭at‬‭no‬‭cost‬‭to‬‭You‬‭(i)‬‭modify‬

‭Page‬‭6‬‭of‬‭11‬
t‭ he‬ ‭Supplemental‬ ‭Developer‬ ‭Services‬ ‭so‬ ‭that‬ ‭they‬ ‭no‬ ‭longer‬ ‭infringe‬ ‭or‬ ‭misappropriate,‬ ‭while‬ ‭retaining‬ ‭substantially‬
‭equivalent‬‭functionality,‬‭(ii)‬‭obtain‬‭a‬‭license‬‭for‬‭Your‬‭continued‬‭use‬‭of‬‭the‬‭Supplemental‬‭Developer‬‭Services‬‭in‬‭accordance‬
‭with‬‭this‬‭Agreement,‬‭or‬‭(iii)‬‭terminate‬‭Your‬‭Supplemental‬‭Developer‬‭Service‬‭User‬‭Subscriptions‬‭and‬‭refund‬‭You‬‭any‬‭prepaid‬
‭fees‬ ‭covering‬ ‭the‬ ‭remainder‬‭of‬‭the‬‭term‬‭of‬‭such‬‭User‬‭Subscriptions‬‭after‬‭the‬‭effective‬‭date‬‭of‬‭termination.‬‭The‬‭foregoing‬
‭states Our sole liability and Your exclusive remedy for any type of Claim described in this paragraph.‬
‭11.7.‬ ‭Term and Termination‬‭.‬
‭a.‬ T‭ erm‬ ‭of‬ ‭Supplemental‬ ‭Developer‬ ‭Service‬‭User‬‭Subscriptions.‬‭Supplemental‬‭Developer‬‭Service‬‭User‬‭Subscriptions‬
‭purchased‬ ‭by‬ ‭You‬ ‭commence‬ ‭on‬ ‭the‬ ‭start‬ ‭date‬ ‭specified‬ ‭in‬ ‭the‬ ‭applicable‬ ‭Order‬ ‭Form‬ ‭and‬ ‭continue‬ ‭for‬ ‭the‬
‭subscription‬‭term‬‭specified‬‭therein.‬‭Except‬‭as‬‭otherwise‬‭specified‬‭in‬‭the‬‭applicable‬‭Order‬‭Form,‬‭all‬‭Supplemental‬
‭Developer‬ ‭Service‬ ‭User‬ ‭Subscriptions‬ ‭shall‬ ‭automatically‬ ‭renew‬ ‭for‬ ‭additional‬ ‭periods‬ ‭equal‬ ‭to‬ ‭the‬ ‭expiring‬
‭subscription‬‭term‬‭or‬‭one‬‭year‬‭(whichever‬‭is‬‭shorter),‬‭unless‬‭either‬‭party‬‭gives‬‭the‬‭other‬‭notice‬‭of‬‭non-renewal‬‭at‬
‭least‬‭30‬‭days‬‭before‬‭the‬‭end‬‭of‬‭the‬‭relevant‬‭subscription‬‭term.‬‭The‬‭per-unit‬‭pricing‬‭during‬‭any‬‭such‬‭renewal‬‭term‬
‭shall‬ ‭be‬ ‭the‬ ‭same‬ ‭as‬ ‭that‬‭during‬‭the‬‭prior‬‭term‬‭unless‬‭We‬‭have‬‭given‬‭You‬‭written‬‭notice‬‭of‬‭a‬‭pricing‬‭increase‬‭at‬
‭least‬‭30‬‭days‬‭before‬‭the‬‭end‬‭of‬‭such‬‭prior‬‭term,‬‭in‬‭which‬‭case‬‭the‬‭pricing‬‭increase‬‭shall‬‭be‬‭effective‬‭upon‬‭renewal‬
‭and‬ ‭thereafter.‬ ‭Any‬ ‭such‬ ‭pricing‬ ‭increase‬ ‭shall‬ ‭not‬ ‭exceed‬ ‭7%‬ ‭over‬ ‭the‬ ‭pricing‬ ‭for‬ ‭the‬ ‭relevant‬ ‭Supplemental‬
‭Developer‬‭Services‬‭in‬‭the‬‭immediately‬‭prior‬‭subscription‬‭term,‬‭unless‬‭the‬‭pricing‬‭in‬‭such‬‭prior‬‭term‬‭was‬‭designated‬
‭in the relevant Order Form as promotional or one-time.‬
‭b.‬ T‭ ermination‬ ‭of‬ ‭Agreement‬ ‭for‬ ‭Cause.‬ ‭A‬ ‭party‬ ‭may‬ ‭terminate‬ ‭this‬‭Agreement‬‭for‬‭cause:‬‭(i)‬‭upon‬‭30‬‭days‬‭written‬
‭notice‬‭to‬‭the‬‭other‬‭party‬‭of‬‭a‬‭material‬‭breach‬‭if‬‭such‬‭breach‬‭remains‬‭uncured‬‭at‬‭the‬‭expiration‬‭of‬‭such‬‭period,‬‭or‬
‭(ii)‬ ‭if‬ ‭the‬ ‭other‬ ‭party‬ ‭becomes‬ ‭the‬ ‭subject‬ ‭of‬ ‭a‬ ‭petition‬ ‭in‬ ‭bankruptcy‬ ‭or‬ ‭any‬ ‭other‬ ‭proceeding‬ ‭relating‬ ‭to‬
‭insolvency, receivership, liquidation or assignment for the benefit of creditors.‬
‭c.‬ R
‭ efund‬ ‭or‬ ‭Payment‬ ‭upon‬ ‭Termination.‬ ‭Upon‬ ‭any‬ ‭termination‬‭for‬‭cause‬‭by‬‭You,‬‭We‬‭shall‬‭refund‬‭You‬‭any‬‭prepaid‬
‭fees‬ ‭covering‬ ‭the‬ ‭remainder‬ ‭of‬ ‭the‬ ‭term‬ ‭of‬ ‭all‬ ‭Supplemental‬ ‭Developer‬ ‭Service‬ ‭User‬ ‭Subscriptions‬ ‭after‬ ‭the‬
‭effective‬ ‭date‬ ‭of‬ ‭termination.‬ ‭Upon‬ ‭any‬ ‭termination‬‭for‬‭cause‬‭by‬‭Us,‬‭You‬‭shall‬‭pay‬‭any‬‭unpaid‬‭fees‬‭covering‬‭the‬
‭remainder‬‭of‬‭the‬‭term‬‭of‬‭all‬‭Order‬‭Forms‬‭after‬‭the‬‭effective‬‭date‬‭of‬‭termination.‬‭In‬‭no‬‭event‬‭shall‬‭any‬‭termination‬
‭relieve You of the obligation to pay any fees payable to Us for the period prior to the effective date of termination.‬
‭12.‬ ‭FORCE.COM SITES‬
‭12.1. Force.com Sites‬‭. The terms below apply to the Force.com Sites component of the Developer Services.‬
‭ 2.2.‬‭Usage‬‭Limits‬‭and‬‭Disabling‬‭of‬‭Force.com‬‭Sites‬‭.‬‭The‬‭Force.com‬‭Sites‬‭service‬‭is‬‭subject‬‭to‬‭limits‬‭as‬‭detailed‬‭in‬‭the‬‭user‬
1
‭guide accessible through the Help & Training link. Those limits include (but are not limited to) those below:‬
‭Edition‬ ‭ aximum Number of‬
M I‭ ncluded Number of‬ ‭BandwidthLimit per‬ S‭ ervice Request Time‬
‭Force.com Sites per‬ ‭Monthly Page Views per‬‭24-Hour Period‬ ‭Limit per 24- Hour‬
‭Domain‬ ‭Organization‬ ‭Period‬
‭Developer Edition‬ ‭1‬ ‭ s permitted by‬
A ‭500 MB‬ ‭10 minutes‬
‭bandwidth and service‬
‭request time limits‬

‭a.‬ I‭ncluded‬‭Monthly‬‭Page‬‭Views.‬‭The‬‭Force.com‬‭Sites‬‭Service‬‭includes‬‭a‬‭number‬‭of‬‭page‬‭views‬‭per‬‭calendar‬‭month‬‭as‬
‭specified‬‭above.‬‭The‬‭number‬‭of‬‭page‬‭views‬‭is‬‭calculated‬‭as‬‭the‬‭aggregate‬‭number‬‭of‬‭page‬‭views‬‭for‬‭all‬‭Force.com‬
‭Sites‬ ‭in‬ ‭Your‬ ‭Organization,‬ ‭including‬ ‭pages‬ ‭served‬‭from‬‭the‬‭Force.com‬‭Sites’‬‭origin‬‭servers.‬‭Calendar‬‭months‬‭are‬
‭measured‬ ‭in‬ ‭accordance‬ ‭with‬ ‭Greenwich‬ ‭Mean‬ ‭Time‬ ‭(GMT).‬ ‭“Organization”‬ ‭means‬ ‭a‬ ‭unique‬ ‭instance‬ ‭of‬ ‭the‬
‭Developer‬‭Edition‬‭service,‬‭i.e.,‬‭a‬‭separate‬‭set‬‭of‬‭Your‬‭Data‬‭and‬‭Your‬‭service‬‭customizations‬‭held‬‭by‬‭Us‬‭in‬‭a‬‭logically‬
‭separated database (i.e., a database segregated through password-controlled access).‬
‭b.‬ D
‭ isabling‬ ‭of‬ ‭Force.com‬ ‭Sites‬ ‭Due‬ ‭to‬ ‭Excess‬ ‭Monthly‬ ‭Page‬ ‭Views.‬ ‭As‬ ‭used‬ ‭in‬‭this‬‭paragraph,‬‭“Monthly‬‭PageView‬
‭Limit”‬ ‭means‬ ‭the‬ ‭included‬‭number‬‭of‬‭page‬‭views‬‭plus‬‭any‬‭additional‬‭page‬‭views‬‭You‬‭have‬‭purchased‬‭for‬‭a‬‭given‬
‭month.‬ ‭If‬ ‭Your‬ ‭Organization‬ ‭reaches‬‭110%‬‭of‬‭its‬‭Monthly‬‭Page‬‭View‬‭Limit‬‭in‬‭a‬‭single‬‭calendar‬‭month,‬‭We‬‭will‬‭so‬
‭notify‬‭You‬‭via‬‭email.‬‭If‬‭Your‬‭Organization‬‭reaches‬‭110%‬‭of‬‭its‬‭Monthly‬‭Page‬‭View‬‭Limit‬‭in‬‭four‬‭consecutive‬‭calendar‬
‭months,‬‭or‬‭reaches‬‭300%‬‭of‬‭its‬‭Monthly‬‭Page‬‭View‬‭Limit‬‭in‬‭a‬‭single‬‭calendar‬‭month,‬‭Your‬‭Force.com‬‭Sites‬‭will‬‭be‬
‭disabled until the beginning of the next calendar month, and We will so notify You via email.‬
‭c.‬ B
‭ andwidth‬‭Limits.‬‭Bandwidth‬‭is‬‭calculated‬‭as‬‭the‬‭number‬‭of‬‭bytes‬‭served‬‭and‬‭received‬‭from‬‭all‬‭Force.com‬‭Sites‬‭in‬
‭Your‬ ‭Organization,‬ ‭including‬ ‭from‬ ‭the‬ ‭Force.com‬ ‭Sites’‬ ‭origin‬ ‭servers.‬‭Bandwidth‬‭limits‬‭are‬‭applied‬‭in‬‭rolling‬‭24-‬

‭Page‬‭7‬‭of‬‭11‬
‭ our‬‭periods.‬‭If‬‭Your‬‭Organization‬‭exceeds‬‭a‬‭bandwidth‬‭of‬‭500MB‬‭in‬‭a‬‭24-hour‬‭period,‬‭Your‬‭Force.com‬‭Sites‬‭may‬‭be‬
h
‭disabled.‬
‭d.‬ S‭ ervice‬‭Request‬‭Time‬‭Limits.‬‭Service‬‭request‬‭time‬‭is‬‭calculated‬‭as‬‭the‬‭total‬‭origin‬‭server‬‭time‬‭required‬‭to‬‭generate‬
‭pages‬‭for‬‭all‬‭Force.com‬‭Sites‬‭in‬‭Your‬‭Organization.‬‭Service‬‭request‬‭time‬‭limits‬‭are‬‭applied‬‭in‬‭rolling‬‭24hour‬‭periods.‬
‭If‬‭Your‬‭Organization‬‭exceeds‬‭a‬‭service‬‭request‬‭time‬‭of‬‭10‬‭minutes‬‭in‬‭a‬‭24-hour‬‭period,‬‭Your‬‭Force.com‬‭Sites‬‭may‬‭be‬
‭disabled.‬
‭ 2.3.‬ ‭Risk‬‭of‬‭Unintended‬‭Access‬‭to‬‭Your‬‭Data‬‭.‬‭The‬‭Force.com‬‭Sites‬‭service‬‭enables‬‭You‬‭to‬‭provide‬‭public‬‭access‬‭to‬‭Your‬
1
‭data‬‭stored‬‭in‬‭Our‬‭online‬‭services.‬‭It‬‭is‬‭very‬‭important‬‭that‬‭You‬‭carefully‬‭follow‬‭the‬‭instructions‬‭in‬‭the‬‭user‬‭guide‬‭and‬‭review‬
‭Your‬‭Force.com‬‭Sites‬‭settings‬‭(including‬‭but‬‭not‬‭limited‬‭to‬‭settings‬‭for‬‭sharing‬‭of‬‭objects‬‭and‬‭visibility‬‭of‬‭list‬‭views)‬‭before‬
‭publishing‬ ‭a‬ ‭Force.com‬ ‭Site‬ ‭or‬ ‭enabling‬ ‭web‬‭services‬‭for‬‭a‬‭Force.com‬‭Site.‬‭If‬‭You‬‭publish‬‭a‬‭Force.com‬‭Site‬‭or‬‭enable‬‭web‬
‭services‬‭for‬‭a‬‭Force.com‬‭Site‬‭with‬‭settings‬‭that‬‭You‬‭did‬‭not‬‭intend,‬‭You‬‭could‬‭cause‬‭Your‬‭confidential‬‭information‬‭stored‬‭in‬
‭Our online services to be disclosed to unintended third parties or to the public.‬
‭ 2.4.‬ ‭Your‬ ‭Responsibilities‬‭.‬ ‭You‬ ‭shall‬ ‭not:‬ ‭(a)‬ ‭offer,‬ ‭permit‬ ‭or‬ ‭promote‬ ‭gambling‬ ‭on‬ ‭a‬ ‭Force.com‬ ‭Site‬ ‭or‬ ‭as‬ ‭part‬ ‭of‬ ‭a‬
1
‭Force.com‬‭Site‬‭URL;‬‭(b)‬‭display,‬‭transmit‬‭or‬‭otherwise‬‭make‬‭available‬‭on‬‭a‬‭Force.com‬‭Site‬‭or‬‭as‬‭part‬‭of‬‭a‬‭Force.com‬‭Site‬‭URL‬
‭material‬ ‭that‬ ‭is‬ ‭pornographic,‬ ‭obscene,‬ ‭lewd,‬ ‭indecent,‬ ‭or‬ ‭vulgar;‬ ‭(c)‬ ‭display,‬ ‭transmit‬ ‭or‬ ‭otherwise‬‭make‬‭available‬‭on‬‭a‬
‭Force.com‬‭Site‬‭or‬‭as‬‭part‬‭of‬‭Force.com‬‭Site‬‭URL‬‭material‬‭that‬‭is‬‭infringing,‬‭threatening,‬‭harassing,‬‭libelous,‬‭hateful,‬‭racially‬
‭or‬ ‭ethnically‬‭objectionable,‬‭unlawful,‬‭tortious,‬‭harmful‬‭to‬‭children,‬‭invasive‬‭of‬‭another’s‬‭privacy‬‭or‬‭violative‬‭of‬‭third-party‬
‭privacy‬ ‭rights;‬ ‭or‬ ‭(d)‬ ‭display‬ ‭or‬ ‭transmit‬ ‭on‬ ‭a‬ ‭Force.com‬ ‭Site‬ ‭or‬ ‭as‬ ‭part‬ ‭of‬ ‭Force.com‬ ‭Site‬ ‭URL‬ ‭material‬ ‭promoting‬ ‭or‬
‭providing‬‭instructional‬‭information‬‭about‬‭illegal‬‭activities,‬‭promoting‬‭physical‬‭harm‬‭or‬‭injury‬‭against‬‭any‬‭group‬‭or‬‭individual,‬
‭or‬ ‭promoting‬ ‭any‬ ‭act‬ ‭of‬ ‭cruelty‬ ‭to‬ ‭animals,‬ ‭including,‬ ‭but‬ ‭is‬ ‭not‬ ‭limited‬ ‭to,‬ ‭instructions‬ ‭on‬ ‭how‬ ‭to‬ ‭assemble‬ ‭bombs,‬
‭grenades,‬ ‭and‬ ‭other‬ ‭weapons,‬ ‭and‬ ‭“Crush”‬ ‭sites.‬ ‭You‬ ‭shall:‬ ‭(i)‬‭have‬‭sole‬‭responsibility‬‭for‬‭the‬‭accuracy,‬‭quality,‬‭integrity,‬
‭legality,‬‭reliability,‬‭and‬‭appropriateness‬‭of‬‭all‬‭content‬‭and‬‭data‬‭submitted‬‭to‬‭or‬‭published‬‭via‬‭the‬‭Force.com‬‭Sites‬‭Service‬‭by‬
‭You,‬‭by‬‭Users,‬‭or‬‭by‬‭users‬‭of‬‭websites‬‭created‬‭by‬‭You‬‭using‬‭the‬‭Force.com‬‭Sites‬‭Service;‬‭(ii)‬‭comply‬‭with‬‭all‬‭applicable‬‭laws‬
‭(including‬‭but‬‭not‬‭limited‬‭to‬‭export‬‭laws)‬‭in‬‭using‬‭the‬‭Force.com‬‭Sites‬‭Service;‬‭and‬‭(iii)‬‭use‬‭the‬‭Force.com‬‭Sites‬‭Service‬‭solely‬
‭in accordance with its online user guide.‬
‭12.5.‬ ‭Subdomain Names‬‭.‬
‭a.‬ ‭Creation of Subdomains. The Force.com Sites service enables You to create Your own force.com subdomain.‬
‭b.‬ R
‭ ejection‬ ‭of‬ ‭Subdomains‬ ‭Before‬ ‭Publication.‬ ‭We‬ ‭may‬ ‭in‬ ‭Our‬ ‭sole‬ ‭discretion‬ ‭reject‬ ‭any‬ ‭force.com‬ ‭subdomain‬
‭proposed by You before We publish it as part of a URL or associate a Force.com Site with it.‬
‭c.‬ D
‭ isabling‬ ‭of‬ ‭Subdomains‬ ‭After‬ ‭Publication.‬ ‭If,‬ ‭after‬ ‭You‬ ‭have‬ ‭submitted‬ ‭a‬ ‭force.com‬ ‭subdomain‬ ‭and‬ ‭we‬ ‭have‬
‭published‬‭it‬‭or‬‭associated‬‭it‬‭with‬‭a‬‭Force.com‬‭Site,‬‭We‬‭determine‬‭in‬‭Our‬‭sole‬‭discretion‬‭that‬‭it‬‭violates‬‭these‬‭Terms‬
‭or‬ ‭the‬ ‭Main‬ ‭Services‬ ‭Agreement,‬‭or‬‭if‬‭We‬‭receive‬‭a‬‭notice‬‭or‬‭claim‬‭alleging‬‭that‬‭any‬‭such‬‭subdomain‬‭violates‬‭or‬
‭infringes‬ ‭any‬ ‭law‬ ‭or‬ ‭third-party‬ ‭right,‬ ‭We‬ ‭may‬ ‭disable‬ ‭the‬ ‭associated‬ ‭URL‬ ‭and‬ ‭Force.com‬ ‭Sites‬ ‭and‬ ‭make‬
‭reactivation of those Force.com Sites conditional on Your submitting a new subdomain acceptable to Us.‬
‭ 2.6.‬‭Disabling‬‭of‬‭Force.com‬‭Sites‬‭under‬‭U.S.‬‭Digital‬‭Millennium‬‭Copyright‬‭Act‬‭.‬‭If‬‭We‬‭receive‬‭a‬‭notice‬‭alleging‬‭that‬‭material‬
1
‭on‬‭Your‬‭Force.com‬‭Site‬‭infringes‬‭another‬‭party’s‬‭copyright,‬‭we‬‭may‬‭disable‬‭that‬‭Force.com‬‭Site‬‭in‬‭accordance‬‭with‬‭Title‬‭II‬‭of‬
‭the Digital Millennium Copyright Act of 1998 (Section 512 of the U.S. Copyright Act).‬
‭13.‬ ‭WHO YOU ARE CONTRACTING WITH, NOTICES, GOVERNING LAW AND JURISDICTION‬
‭ 3.1.‬‭General.‬‭Who‬‭You‬‭are‬‭contracting‬‭with‬‭under‬‭this‬‭Agreement,‬‭who‬‭You‬‭should‬‭direct‬‭notices‬‭to‬‭under‬‭this‬‭Agreement,‬
1
‭what‬‭law‬‭will‬‭apply‬‭in‬‭any‬‭lawsuit‬‭arising‬‭out‬‭of‬‭or‬‭in‬‭connection‬‭with‬‭this‬‭Agreement,‬‭and‬‭which‬‭courts‬‭can‬‭adjudicate‬‭any‬
‭such lawsuit, depend on where You are domiciled.‬

‭For Customers domiciled in North or South America‬

I‭ f Customer is‬ ‭ he SFDC entity‬


T ‭Notices should be addressed to:‬ ‭Governing law is:‬ ‭ ourts with‬
C
‭domiciled in:‬ ‭entering into this‬ ‭exclusive‬
‭Agreement is:‬ ‭jurisdiction are:‬
‭ ny country other‬
A ‭ alesforce, Inc. (f/k/a‬
S ‭ alesforce Tower, 415 Mission‬
S ‭ alifornia and‬
C ‭ an Francisco,‬
S
‭than Brazil or Canada‬ ‭salesforce.com, inc.), a‬ ‭Street, 3rd Floor, San Francisco,‬ ‭controlling United‬ ‭California, U.S.A.‬
‭Delaware corporation‬ ‭California, 94105, U.S.A., attn: VP,‬ ‭States federal law‬

‭Page‬‭8‬‭of‬‭11‬
‭ orldwide Sales Operations, with a‬
W
‭copy to attn: General Counsel‬
‭Brazil‬ ‭ alesforce Tecnologia‬
S ‭ v. Jornalista Roberto Marinho,‬
A ‭Brazil‬ ‭ ão Paulo, SP,‬
S
‭Ltda.‬ ‭85, 14º Andar - Cidade Monções,‬ ‭Brazil‬
‭CEP 04576-010 São Paulo - SP‬
‭Canada‬ s‭ alesforce.com Canada‬ ‭ alesforce Tower, 415 Mission‬
S ‭ ntario and‬
O ‭Toronto, Ontario,‬
‭Corporation, a Nova‬ ‭Street, 3rd Floor, San Francisco,‬ ‭controlling Canadian‬ ‭Canada‬
‭Scotia corporation‬ ‭California, 94105, U.S.A., attn: VP,‬ ‭federal law‬
‭Worldwide Sales Operations, with a‬
‭copy to attn: General Counsel‬

‭For Customers domiciled in Europe, the Middle East, or Africa‬


I‭ f Customer is‬ ‭ he SFDC entity‬
T ‭Notices should be addressed to:‬ ‭Governing law is:‬ ‭ ourts with‬
C
‭domiciled in:‬ ‭entering into this‬ ‭exclusive‬
‭Agreement is:‬ ‭jurisdiction are:‬
‭ ny country other‬
A ‭ FDC Ireland Limited, a‬
S ‭ alesforce UK Limited, Floor 26‬
S ‭England‬ ‭London, England‬
‭than France, Germany,‬ ‭limited liability company‬ ‭Salesforce Tower, 110 Bishopsgate,‬
‭Italy, Spain, or the‬ ‭incorporated in Ireland‬ ‭London, EC2N 4AY, United‬
‭United Kingdom‬ ‭Kingdom, attn: VP, Sales‬
‭Operations, with a copy to attn.:‬
‭Legal Department - Salesforce‬
‭Tower, 60 R801, North Dock,‬
‭Dublin, Ireland‬
‭France‬ s‭ alesforce.com France, a‬ ‭ alesforce UK Limited, Floor 26‬
S ‭France‬ ‭Paris, France‬
‭French S.A.S company‬ ‭Salesforce Tower, 110 Bishopsgate,‬
‭with a share capital of‬ ‭London, EC2N 4AY, United‬
‭37,000 €, registered with‬ ‭Kingdom, attn: VP, Sales‬
‭the Paris Trade Registry‬ ‭Operations, with a copy to attn.:‬
‭under number 483 993‬ ‭Legal Department - Service‬
‭226 RCS Paris,‬ ‭Juridique, 3 Avenue Octave Gréard,‬
‭Registered office: 3‬ ‭75007 Paris, France‬
‭Avenue Octave Gréard,‬
‭75007 Paris, France‬
‭Germany‬ s‭ alesforce.com Germany‬ ‭ alesforce UK Limited, Floor 26‬
S ‭Germany‬ ‭Munich, Germany‬
‭GmbH, a limited liability‬ ‭Salesforce Tower, 110 Bishopsgate,‬
‭company, incorporated in‬ ‭London, EC2N 4AY, United‬
‭Germany‬ ‭Kingdom, attn: VP, Sales‬
‭Operations, with a copy to attn.:‬
‭Legal Department -‬
‭Erika-Mann-Strasse 31-37, 80636‬
‭München, Germany‬
‭Italy‬ s‭ alesforce.com Italy‬ ‭ alesforce UK Limited, Floor 26‬
S ‭Italy‬ ‭Milan, Italy‬
‭S.r.l., an Italian limited‬ ‭Salesforce Tower, 110 Bishopsgate,‬
‭liability company having‬ ‭London, EC2N 4AY, United‬
‭its registered address at‬ ‭Kingdom, attn: VP, Sales‬
‭Piazza Filippo Meda 5,‬ ‭Operations, with a copy to attn.:‬
‭20121 Milan (MI), VAT /‬ ‭Legal Department‬
‭Fiscal code n.‬
‭04959160963‬
‭Spain‬ ‭ alesforce Systems‬
S ‭ alesforce UK Limited, Floor 26‬
S ‭Spain‬ ‭Madrid, Spain‬
‭Spain, S.L., a limited‬ ‭Salesforce Tower, 110 Bishopsgate,‬
‭liability company‬ ‭London, EC2N 4AY, United‬
‭incorporated in Spain‬ ‭Kingdom, attn: VP, Sales‬
‭Operations, with a copy to attn.:‬

‭Page‬‭9‬‭of‬‭11‬
‭ egal Department - Paseo de la‬
L
‭Castellana 79, Madrid, 28046, Spain‬
‭United Kingdom‬ ‭ alesforce UK Limited, a‬
S ‭ alesforce UK Limited, Floor 26‬
S ‭England‬ ‭London, England‬
‭limited liability company‬ ‭Salesforce Tower, 110 Bishopsgate,‬
‭incorporated in England‬ ‭London, EC2N 4AY, United‬
‭Kingdom, attn: VP, Sales‬
‭Operations, with a copy to attn:‬
‭Legal Department, Salesforce UK‬
‭Limited , Floor 26 Salesforce‬
‭Tower, 110 Bishopsgate, London,‬
‭EC2N 4AY, United Kingdom‬

‭For Customers domiciled in Asia or the Pacific Region‬


I‭ f Customer is‬ ‭ he SFDC entity‬
T ‭Notices should be addressed to:‬ ‭Governing law is:‬ ‭ ourts with‬
C
‭domiciled in:‬ ‭entering into this‬ ‭exclusive‬
‭Agreement is:‬ ‭jurisdiction are:‬
‭ ny country other than‬ s‭ alesforce.com‬
A 5‭ Temasek Boulevard #13-01,‬ ‭Singapore‬ ‭Singapore‬
‭Australia, India, Japan,‬ ‭Singapore Pte Ltd, a‬ ‭Suntec Tower 5, Singapore, 038985,‬
‭or New Zealand‬ ‭Singapore private‬ ‭attn: Director, APAC Sales‬
‭limited company‬ ‭Operations, with a copy to attn:‬
‭General Counsel‬
‭ ustralia or New‬
A ‭SFDC Australia Pty Ltd‬ ‭ alesforce Tower, Level 39, 180‬
S ‭New South Wales,‬ ‭ ew South Wales,‬
N
‭Zealand‬ ‭George St, Sydney NSW 2000, attn:‬ ‭Australia‬ ‭Australia‬
‭Senior Director, Finance with a copy‬
‭to attn: General Counsel‬
‭India‬ s‭ alesforce.com India‬ s‭ alesforce.com India Private‬ ‭India‬ ‭Bangalore, India‬
‭Private Limited, a‬ ‭Limited‬
‭company incorporated‬ ‭Torrey Pines, 3rd Floor,‬
‭under the provisions of‬ ‭Embassy Golflinks Software‬
‭the Companies Act,‬ ‭Business Park‬
‭1956 of India‬ ‭Bangalore Karnataka 560071,‬
‭India‬
‭Japan‬ ‭ alesforce Japan Co.,‬
S 1‭ -1-3, Marunouchi, Chiyoda-ku,‬ ‭Japan‬ ‭Tokyo, Japan‬
‭Ltd. (f/k/a Kabushiki‬ ‭Tokyo 100-0005, Japan, attn: Senior‬
‭Kaisha Salesforce.com),‬ ‭Director, Japan Sales Operations,‬
‭a Japan corporation‬ ‭with a copy to attn: General Counsel‬

T‭ he‬‭governing‬‭law‬‭specified‬‭above‬‭will‬‭apply‬‭without‬‭regard‬‭to‬‭conflicts‬‭of‬‭laws‬‭rules‬‭or‬‭the‬‭United‬‭Nations‬‭Convention‬‭on‬
‭the International Sale of Goods.‬
‭ 3.2.‬ ‭Manner‬ ‭of‬ ‭Giving‬ ‭Notice.‬ ‭Except‬ ‭as‬ ‭otherwise‬ ‭specified‬ ‭in‬ ‭this‬ ‭Agreement,‬ ‭all‬ ‭notices,‬ ‭permissions‬‭and‬‭approvals‬
1
‭hereunder‬‭shall‬‭be‬‭in‬‭writing‬‭and‬‭shall‬‭be‬‭deemed‬‭to‬‭have‬‭been‬‭given‬‭upon:‬‭(i)‬‭personal‬‭delivery,‬‭(ii)‬‭the‬‭second‬‭business‬
‭day‬ ‭after‬ ‭mailing,‬ ‭(iii)‬ ‭the‬ ‭second‬ ‭business‬ ‭day‬ ‭after‬ ‭sending‬ ‭by‬ ‭confirmed‬ ‭facsimile,‬ ‭or‬ ‭(iv)‬ ‭the‬ ‭first‬ ‭business‬ ‭day‬ ‭after‬
‭sending‬‭by‬‭email‬‭(provided‬‭email‬‭shall‬‭not‬‭be‬‭sufficient‬‭for‬‭notices‬‭of‬‭termination‬‭or‬‭an‬‭indemnifiable‬‭claim).‬‭Notices‬‭to‬‭You‬
‭shall‬ ‭be‬ ‭addressed‬ ‭to‬ ‭the‬ ‭system‬ ‭administrator‬ ‭designated‬ ‭by‬ ‭You‬ ‭for‬ ‭Your‬‭relevant‬‭Services‬‭account,‬‭and‬‭in‬‭the‬‭case‬‭of‬
‭billing-related notices, to the relevant billing contact designated by You.‬
‭ 3.3.‬ ‭Agreement‬ ‭to‬ ‭Governing‬ ‭Law‬ ‭and‬ ‭Jurisdiction.‬ ‭Each‬ ‭party‬ ‭agrees‬ ‭to‬ ‭the‬ ‭applicable‬ ‭governing‬ ‭law‬ ‭above‬ ‭without‬
1
‭regard to choice or conflicts of law rules, and to the exclusive jurisdiction of the applicable courts above.‬
‭ 3.4.‬‭Waiver‬‭of‬‭Jury‬‭Trial.‬‭Each‬‭party‬‭hereby‬‭waives‬‭any‬‭right‬‭to‬‭jury‬‭trial‬‭in‬‭connection‬‭with‬‭any‬‭action‬‭or‬‭litigation‬‭in‬‭any‬
1
‭way arising out of or related to this Agreement.‬

‭Page‬‭10‬‭of‬‭11‬
‭14.‬ ‭GENERAL PROVISIONS‬
‭ 4.1.‬ ‭Export‬ ‭Compliance.‬ ‭Each‬ ‭party‬ ‭shall‬ ‭comply‬ ‭with‬ ‭the‬ ‭export‬ ‭laws‬ ‭and‬ ‭regulations‬ ‭of‬ ‭the‬ ‭United‬ ‭States‬ ‭and‬ ‭other‬
1
‭applicable‬‭jurisdictions‬‭in‬‭providing‬‭and‬‭using‬‭the‬‭Services.‬‭Without‬‭limiting‬‭the‬‭foregoing,‬‭(i)‬‭each‬‭party‬‭represents‬‭that‬‭it‬‭is‬
‭not‬‭named‬‭on‬‭any‬‭U.S.‬‭government‬‭list‬‭of‬‭persons‬‭or‬‭entities‬‭prohibited‬‭from‬‭receiving‬‭exports,‬‭and‬‭(ii)‬‭You‬‭shall‬‭not‬‭permit‬
‭Users to access or use Services in violation of any U.S. export embargo, prohibition or restriction.‬
‭ 4.2.‬ ‭Third-Party‬ ‭Infrastructure.‬ ‭You‬ ‭acknowledge‬ ‭and‬ ‭agree‬ ‭that‬ ‭the‬‭infrastructure‬‭used‬‭to‬‭host‬‭the‬‭Developer‬‭Services‬
1
‭and/or Your Data may be provided by a third-party hosting provider, such as, for example, Amazon Web Services, Inc.‬
‭ 4.3.‬‭Relationship‬‭of‬‭the‬‭Parties.‬‭The‬‭parties‬‭are‬‭independent‬‭contractors.‬‭This‬‭Agreement‬‭does‬‭not‬‭create‬‭a‬‭partnership,‬
1
‭franchise, joint venture, agency, fiduciary or employment relationship between the parties.‬
‭14.4. No Third-Party Beneficiaries.‬‭There are no third-party‬‭beneficiaries to this Agreement.‬
‭ 4.5.‬ ‭Waiver‬ ‭and‬ ‭Cumulative‬ ‭Remedies.‬ ‭No‬ ‭failure‬ ‭or‬‭delay‬‭by‬‭either‬‭party‬‭in‬‭exercising‬‭any‬‭right‬‭under‬‭this‬‭Agreement‬
1
‭shall‬‭constitute‬‭a‬‭waiver‬‭of‬‭that‬‭right.‬‭Other‬‭than‬‭as‬‭expressly‬‭stated‬‭herein,‬‭the‬‭remedies‬‭provided‬‭herein‬‭are‬‭in‬‭addition‬‭to,‬
‭and not exclusive of, any other remedies of a party at law or in equity.‬
‭ 4.6.‬‭Severability.‬‭If‬‭any‬‭provision‬‭of‬‭this‬‭Agreement‬‭is‬‭held‬‭by‬‭a‬‭court‬‭of‬‭competent‬‭jurisdiction‬‭to‬‭be‬‭contrary‬‭to‬‭law,‬‭the‬
1
‭provision‬‭shall‬‭be‬‭modified‬‭by‬‭the‬‭court‬‭and‬‭interpreted‬‭so‬‭as‬‭best‬‭to‬‭accomplish‬‭the‬‭objectives‬‭of‬‭the‬‭original‬‭provision‬‭to‬
‭the fullest extent permitted by law, and the remaining provisions of this Agreement shall remain in effect.‬
‭ 4.7.‬‭Attorney‬‭Fees.‬‭You‬‭shall‬‭pay‬‭on‬‭demand‬‭all‬‭of‬‭Our‬‭reasonable‬‭attorney‬‭fees‬‭and‬‭other‬‭costs‬‭incurred‬‭by‬‭Us‬‭to‬‭collect‬
1
‭any fees or charges due Us under this Agreement following Your breach of Section 6.2 (Invoicing and Payment)‬
‭ 4.8.‬ ‭Assignment.‬ ‭Neither‬ ‭party‬ ‭may‬ ‭assign‬ ‭any‬ ‭of‬ ‭its‬ ‭rights‬ ‭or‬ ‭obligations‬ ‭hereunder,‬ ‭whether‬ ‭by‬ ‭operation‬ ‭of‬ ‭law‬ ‭or‬
1
‭otherwise,‬ ‭without‬ ‭the‬ ‭prior‬ ‭written‬ ‭consent‬ ‭of‬ ‭the‬ ‭other‬ ‭party‬‭(not‬‭to‬‭be‬‭unreasonably‬‭withheld).‬‭Notwithstanding‬‭the‬
‭foregoing,‬‭either‬‭party‬‭may‬‭assign‬‭this‬‭Agreement‬‭in‬‭its‬‭entirety‬‭(including‬‭all‬‭Order‬‭Forms),‬‭without‬‭consent‬‭of‬‭the‬‭other‬
‭party,‬‭to‬‭its‬‭Affiliate‬‭or‬‭in‬‭connection‬‭with‬‭a‬‭merger,‬‭acquisition,‬‭corporate‬‭reorganization,‬‭or‬‭sale‬‭of‬‭all‬‭or‬‭substantially‬‭all‬‭of‬
‭its‬‭assets‬‭not‬‭involving‬‭a‬‭direct‬‭competitor‬‭of‬‭the‬‭other‬‭party.‬‭A‬‭party’s‬‭sole‬‭remedy‬‭for‬‭any‬‭purported‬‭assignment‬‭by‬‭the‬
‭other‬‭party‬‭in‬‭breach‬‭of‬‭this‬‭paragraph‬‭shall‬‭be,‬‭at‬‭the‬‭non-assigning‬‭party’s‬‭election,‬‭termination‬‭of‬‭this‬‭Agreement‬‭upon‬
‭written‬‭notice‬‭to‬‭the‬‭assigning‬‭party.‬‭In‬‭the‬‭event‬‭of‬‭such‬‭a‬‭termination,‬‭We‬‭shall‬‭refund‬‭to‬‭You‬‭any‬‭prepaid‬‭fees‬‭covering‬
‭the‬ ‭remainder‬ ‭of‬ ‭the‬ ‭term‬ ‭of‬ ‭all‬ ‭subscriptions‬ ‭after‬ ‭the‬ ‭effective‬ ‭date‬ ‭of‬ ‭termination.‬ ‭Subject‬ ‭to‬ ‭the‬ ‭foregoing,‬ ‭this‬
‭Agreement shall bind and inure to the benefit of the parties, their respective successors and permitted assigns.‬
‭ 4.9.‬ ‭Entire‬ ‭Agreement.‬ ‭This‬ ‭Agreement,‬ ‭including‬ ‭all‬ ‭exhibits‬ ‭and‬ ‭addenda‬ ‭hereto‬‭and‬‭all‬‭Order‬‭Forms,‬‭constitutes‬‭the‬
1
‭entire‬ ‭agreement‬ ‭between‬ ‭the‬ ‭parties‬ ‭and‬ ‭supersedes‬ ‭all‬ ‭prior‬ ‭and‬ ‭contemporaneous‬ ‭agreements,‬ ‭proposals‬ ‭or‬
‭representations,‬‭written‬‭or‬‭oral,‬‭concerning‬‭its‬‭subject‬‭matter.‬‭No‬‭modification,‬‭amendment,‬‭or‬‭waiver‬‭of‬‭any‬‭provision‬‭of‬
‭this‬‭Agreement‬‭shall‬‭be‬‭effective‬‭unless‬‭in‬‭writing‬‭and‬‭either‬‭signed‬‭or‬‭accepted‬‭electronically‬ ‭by‬‭the‬‭party‬‭against‬‭whom‬
‭the‬‭modification,‬‭amendment‬‭or‬‭waiver‬‭is‬‭to‬‭be‬‭asserted.‬‭However,‬‭to‬‭the‬‭extent‬‭of‬‭any‬‭conflict‬‭or‬‭inconsistency‬‭between‬
‭the‬ ‭provisions‬ ‭in‬ ‭the‬ ‭body‬ ‭of‬‭this‬‭Agreement‬‭and‬‭any‬‭exhibit‬‭or‬‭addendum‬‭hereto‬‭or‬‭any‬‭Order‬‭Form,‬‭the‬‭terms‬‭of‬‭such‬
‭exhibit,‬ ‭addendum‬ ‭or‬ ‭Order‬ ‭Form‬ ‭shall‬ ‭prevail.‬ ‭Notwithstanding‬ ‭any‬ ‭language‬ ‭to‬ ‭the‬ ‭contrary‬ ‭therein,‬ ‭no‬ ‭terms‬ ‭or‬
‭conditions‬‭stated‬‭in‬‭Your‬‭purchase‬‭order‬‭or‬‭other‬‭order‬‭documentation‬‭(excluding‬‭Order‬‭Forms)‬‭shall‬‭be‬‭incorporated‬‭into‬
‭or form any part of this Agreement, and all such terms or conditions shall be null and void.‬

‭Page‬‭11‬‭of‬‭11‬

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