ASSIGNMLN1 1

uest|on 3
cooslJet o bosloess ptocess eq kooJslJe 1belo kestootoot Ctocety 5totes Movle 1beottes
cot 5etvlce ceotte 8ooks
Can you ldenLlfy crlLlcal CM declslons (deslgn plannlng and conLrol) for Lhe selecLed buslness
process? Pow Lhese are made for Lhe selecLed process CperaLlon?
Answer 3
CrlLlcal ueclslons ln CperaLlons ManagemenL for a resLauranL buslness
1 eas|b|||ty Study ueLermlnlng how feaslble Lhe ldea ls Lhe mosL lmporLanL declslon Lo
be made lL needs a good foreslghL and a wellexecuLed markeL analysls based on
currenL and pasL daLa
lL lnvolves conducLlng surveys and markeL research and answerlng quesLlons llke whaL
percenLage of people llke dlnlng ouLslde whaL are Lhe LasLe paLLerns eLc Also Lhe
nearness and avallablllLy of raw maLerlals should be Laken lnLo conslderaLlon
2 Manag|ng qua||ty ueflne CuallLy and how lL can be achleved uevlse rocesses LhaL
produce dellverables LhaL Lhe cusLomer expecLs or LhaL dellghL Lhe cusLomer
3 es|gn of goods and serv|ces WhaL roducLs and servlces should be offered and how Lo
deslgn Lhese producLs and servlces 1he Lasks llke decldlng Lhe menu and Lhe processes
llke selfservlce or personal aLLenLlon are Lo be consldered and Lhls can agaln be
achleved Lhrough markeL research and closely communlcaLlng wlLh Lhe cusLomer
4 9rocess and capac|ty des|gn WhaL processes wlll be requlred by Lhese producLs and
whaL equlpmenL and Lechnology ls needed SeaLlng CapaclLy 8oom Lo Move and Space
Lo Spare
1he followlng sLraLegles can be applled for capaclLy plannlng
O ead sLraLegy ls addlng capaclLy ln anLlclpaLlon of an lncrease ln demand ead
sLraLegy ls an aggresslve sLraLegy wlLh Lhe goal of lurlng cusLomers away from
Lhe companys compeLlLors
O ag sLraLegy refers Lo addlng capaclLy only afLer Lhe organlzaLlon ls runnlng aL full
capaclLy or beyond due Lo lncrease ln demand 1hls ls a more conservaLlve
sLraLegy lL decreases Lhe rlsk of wasLe buL lL may resulL ln Lhe loss of posslble
cusLomers
O MaLch sLraLegy ls addlng capaclLy ln small amounLs ln response Lo changlng
demand ln Lhe markeL 1hls ls a more moderaLe sLraLegy
3 ayout des|gn]ac|||ty and equ|pment]fac|||ty des|gn Pow large should Lhe faclllLy be
and how should lL be arranged Walk1hrough llow and CLher 1rafflc SoluLlons for boLh
Lhe klLchen and ulnlng 8oom
6 uman resources Pow Lo provlde a reasonable work envlronmenL and Lhe
expecLaLlons from Lhe employees ln Lerms of hyglene healLh and safeLy
7 ocat|on strateg|es Where should Lhe faclllLy be puL and how Lo declde Lhe locaLlon
8 Supp|ycha|n management rocuremenL of raw maLerlals and supply and manufacLure
of Lhe flnlshed goods
9 Ma|ntenance Who ls responslble for malnLenance and whaL are Lhe varlous
malnLenance acLlvlLles?
10Adm|n|strat|on Pours and sLafflng CrganlzaLlon sLrucLure !obs and LlLles Lralnlng Lhe
employees compensaLlon cosLs
11Advert|s|ng Maklng Lhe mosL of publlclLy lL can be achleved Lhrough promoLlonal
acLlvlLles llke lnLroduclng combooffers on selecLed food lLems AdverLlslng Lhrough
LlecLronlc and prlnL medla