DocuCentre-IV 2060/3060/3065

Service Manual Ver.1.1

DocuCentre-IV 2060/3060/3065
Service Manual Ver.1.1
Issued: August 2011

• This service manual covers the following • Revision and Modification Information
models When design changes or revisions relating
FUJI XEROX Co. Ltd. to this service manual occur, the overseas
• DocuCentre-IV 2060/3060/3065 technical information or overseas service
bulletin may be issued as supplementary
• Related Materials information until such changes are
• 2000HCF Supplementary accommodated in the updated version of
• Finisher A/A1 Supplementary this service manual.
• Finisher B1 Supplementary
Caution Important changes including
revisions of spare part numbers and
adjustment specifications must
• Confidentiality
immediately be reflected on the
• This service manual is issued intending respective pages of this manual.
use by maintenance service personnel
authorized by FUJI XEROX Co. Ltd.
Copying, transferring or leasing this
manual without prior consent by FUJI
XEROX Co. Ltd. is prohibited.
• When a page becomes irrelevant (e.g.
superceded by a replacement page),
destroy the page by burning or shredding
it.
• Handle with care to avoid loss or damage
of the manual.

Edited by: Fuji Xerox Co., Ltd. CS TSD

Minatomirai Center Bldg. 7F
3-6-1, Minato-mirai, Nishi-ku, Yokohama-shi, Kanagawa, JAPAN 220-0012

[XEROX] is registered trademarks.

 0 Introduction
0.1 Getting to know this Service Manual ........................................................................ 3
0.2 How to use the Service Manual................................................................................ 3
0.3 Description for Terminology And Symbols ............................................................... 4

Version 1.1 2011/08

0-1
DC-IV 3060G Introduction
Introduction 2011/08 DC-IV 3060G
0-2 Version 1.1
0.1 Getting to know this Service Manual 0.2 How to use the Service Manual
[APO/GCO] This manual is used as the standard service manual for DocuCentre-IV 3060G. This manual describes the standard procedures for the servicing this product. Refer to Chapter 1 Service
Call Procedure for efficient and effective servicing during maintenance calls.
For more information on the following product options, please refer to the supplementary options service
manuals. For more information on the options, refer to the options manual.

Options that can be connected to this product and the versions of the manuals that describe them: 2.1 Contents of Manual
This manual is divided into 10 chapters as described below.
Table 1
No Option Name Manual Name Version • Chapter 1 Service Call Procedure
1 Finisher A/A1 Finisher A/A1 Supplementary Service Manual Ver1.7~ This chapter describes the general work and servicing procedures for the maintenance of this prod-
2 Finisher B1 Finisher B1 Supplementary Service Manual Ver1.7~ uct.
3 2000HCF 2000HCF Supplementary Service Manual Ver1.7~ • Chapter 2 Troubleshooting
This chapter describes the troubleshooting procedures other than image quality troubleshooting for
this product.
A supplementary manual that deals with the Controller FIP in Chapter 2 for this product is also available.
• Chapter 3 Image Quality Troubleshooting
However, the release (Ver 1) contents are the same as those that can be found in this manual. This chapter describes the image quality troubleshooting procedures for this product.
• Chapter 4 Disassembly/Assembly and Adjustment
Table 2 This chapter describes the disassembly, assembly, adjustment and replacement procedures for
Supplementary components of this product.
No Contents Manual Name Version • Chapter 5 Parts List
1 ESS related FIP ESS FIP Common Supplementary Service Manual Ver2.6~ This chapter contains the spare parts information for this product.
• Chapter 6 General
NOTE: The Ver No. of the above supplementary manual is the information at the release of this manual. This chapter contains the following information.
It will be updated to Ver 1.1, Ver 1.2, and so on when manuals for other machine types are issued. Make 6.1 Specifications
sure to always update your manual to the latest version. The revised content consists of new IOT support 6.2 Tools/Service Consumables/Consumables/Modifications
information and updates to existing information. Please use an updated manual.
6.3 Service Data
• Publication Comment Sheet 6.4 Service Mode
Enter any comments and/or corrections regarding this service manual into the Publication Comment 6.5 Fax-related Information
Sheet, and send it to the following department. • Chapter 7 Wiring Data
Japan: CS Department TS Section This chapter contains the information about the Wiring Connector List/Locations, the Wiring Data,
and the BSD for this machine.
• Chapter 8 Accessories
This chapter contains the information on related products.
• Chapter 9 Installation / Removal
This chapter contains the installation and removal procedures for this product and the options that
are specific to it.
• Chapter 10 Mechanism & Functions Overview (not yet issued)
2.2 Information on Updating
This manual will be sent to each Service Center as specified below. Revisions must be incorporated cor-
rectly to keep the manual up-to-date.

Updating Procedure:

Version 1.1 2011/08 0.1 Getting to know this Service Manual

0-3
DC-IV 3060G Introduction
Introduction 2011/08 DC-IV 3060G
0.3 Description for Terminology And Symbols 0-4 Version 1.1
• When the manual is updated, the issue number "Ver. 1" will be changed to Ver. 1.1, Ver. 1.2, and so 0.3 Description for Terminology And Symbols
on.
The terms and symbols used throughout this manual are explained here.
• The terms and symbols used at the beginning of a text are defined as follows:
WARNING
Indicates an imminently hazardous situation, such as death or serious injury if operators do not
handle the machine correctly by disregarding the statement.
WARNING
Indicates a potentially hazardous situation, such as death or serious injury if operators do not
handle the machine correctly by disregarding the statement.
CAUTION
Indicates a potentially hazardous situation, such as injury or property damage if operators do not handle
the machine correctly by disregarding the statement.
Instruction: Used to alert you to a procedure which, if not strictly observed, could result in damage to the
machine or equipment.

NOTE: Used when work procedures and rules are emphasized.

NOTE:Used when other explanations are given.

Purpose
Used to describe the purposes of Adjustment and Troubleshooting.

REP: Indicates the disassembly/assembly procedure for reference.

ADJ: Indicates the adjustment procedure for reference.

PL: Indicates the parts list for reference.

Terminology

Table 1 Terminology
Terminology Description
Assy Means Assembly.
TEC Value Abbreviation of Typical Electricity Consumption, which means the standard
power consumption. Read as "tec".

Safety Critical Components (SCC)

For the safety control of the Safety Critical Components and the components specified, follow the regula-
tions regarding the Safety Critical Components set by Fuji Xerox Co., Ltd.

As to replacement of any component designated SCC, the complete component unit must be replaced. It
must never be disassembled or no individual internal parts of it must be replaced.

Installation of any part other than the ones designated by Fuji Xerox Co. Ltd. shall be strictly prohibited
because it cannot be guaranteed in quality and safety.
Important Information Stored Component (ISC)

This component stores all the important customer information that is input after the installation. When
performing replacement, follow the procedures in "Chapter 4 Disassembly/Assembly and Adjustment" to
replace/discard. Make absolutely sure that no customer information gets leaked outside.

Version 1.1 2011/08 0.3 Description for Terminology And Symbols

0-5
DC-IV 3060G Introduction
Introduction 2011/08 DC-IV 3060G
0.3 Description for Terminology And Symbols 0-6 Version 1.1
Chapter 1 Service Call Procedure
 1 Service Call Procedure
1.1 Before Starting the Servicing.................................................................................... 3
1.2 Service Call Procedure............................................................................................. 4
1.3 Detailed Contents of the Service Call....................................................................... 5
1.4 TRIM Check List....................................................................................................... 6
1.5 Periodic Replacement Parts/Consumables List ....................................................... 7

Version 1.1 2011/08

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DC-IV 3060G Service Call Procedure
Service Call Procedure 2011/08 DC-IV 3060G
1-2 Version 1.1
1.1 Before Starting the Servicing Before altering the machine, submit the irregular use license application.
12. Harmful Laser
1.1.1 Safety
The customer or service personnel would not be exposed to any harmful laser during the usual
To prevent any accident that may occur during a maintenance service, any warning or any caution
copying or scanning of documents. However, if a customer finds that the lamp that is used for
regarding the servicing must be strictly observed. Do not perform any hazardous operation.
exposing documents is too bright when performing platen copy or scan, it is possible to block the
light from the platen glass by covering the portion of the platen document area that is usually not
1. Power Supply
used for copying or scanning documents.
To prevent electrical shocks, burns, or injury, etc., be sure to switch OFF the machine and discon-
13. Other Safety Precautions
nect the plug before starting the maintenance service. If the machine has to be switched ON, such
as when measuring the voltage, take extra care not to get an electrical shock. For safety, you should also pay attention to precautions other than the above items 1 to 11. Take
safety into full consideration in working, following <WORKING PRACTICES FOR ENGINEERS>
2. Drive Area
issued by FXAP EH&S (Environmental Health and Safety) department.
Never inspect, clear or lubricate the drive area such as chain belts, chain wheel or gears during the
machine operation.
1.1.2 Other Precautions
3. Heavy Parts Pay attention to the following when performing maintenance service to avoid wrong or redundant servic-
ing:
Position you hip lower when removing or installing heavy parts as shown below.
4. Safety Device 1. Reference Materials
See that safety devices for preventing mechanical accidents, such as fuses, circuit breakers, inter- Before performing maintenance servicing, read all relevant technical materials such as SB, FTI, or
lock switches, etc., and those for protecting customers from injury, such as panels and covers, func- FTO to make a systematic approach.
tion properly. Modifications that hinder the function of any safety devices are strictly prohibited. 2. Disassembling
5. Installing and removing parts Make sure to check the assembled condition before removing parts or disassembling the machine.
The edge of parts and covers may be sharp, take care not to touch them. Be careful not to touch 3. Installation and Adjustment
those parts, and wipe off any oil that may have adhered to your fingers or hands before servicing.
After the installation or adjustment is complete, check that no parts or tools are left inside or on the
When removing parts or cables, do not pull them out by force but remove them slowly.
assemblies before using the machine.
6. Specified Tools
4. Handling of replaced parts/consumables
Follow the instruction when a tool is specified.
Never discard parts and consumables replaced at the customer’s site carelessly.
7. Lithium Battery
• If you have replaced the following consumables, affix the "U" sticker for the recyclable parts
Do not replace the lithium battery installed in ESS PWB. Replacing the lithium battery by mistake
and perform collection.
could cause it to explode. When disposing of ESS PWB, follow the instructions.
(1) Drum ERU/CRU
8. Cleaning the Toner and Developer
Put it in the drum package and affix the "U" sticker.
As the toner can be explosive, sweep or brush the spilled toner into a container for collecting the
sweepings. (2) Waste Toner Container

To clean away the remaining toner using a vacuum cleaner, always use an FX standard vacuum Put the Waste Toner Container in a plastic bag and affix the "U" sticker on it.
cleaner that is toner-tolerant. Never use the customer’s vacuum cleaner. (3) Fusing Unit
Do the same when cleaning the Developer because it also contains some toner. Put the Fusing Unit in the package and affix the "U" sticker.
9. Organic Solvents • Recyclable parts
When using an organic solvent such as the Drum Cleaner or Machine Cleaner, pay attention to the Fill the necessary items in the "U -TAG" and perform collection.
following: 5. General Precautions
• Ensure good ventilation in the room to prevent too much inhalation of solvent fumes. • Take care not to disturb the customer’s daily work.
• Do not use heated solvent. • Place a drip cloth or paper on the customer’s floor when working on the machine because the
• Keep it away from fire. toner may dirty the floor and it is difficult to clean.
• Wash your hands throughly after use. • When discarding litter, consumables, parts and etc., put them in a plastic or paper bag and get
the customer’s agreement to do so.
10. Earthquake Preparedness Measures
• Record clearly the service details and the consumables and parts replaced at visit in the
If the customer requests for earthquake proofing, the Earthquake Preparedness Kit [ZB38/
EL200352(Desk Top)] is available. Machine Service Log.

11. Modifications to the Machine 6. Caller ID Usage Precautions

Version 1.1 2011/08 1.1 Before Starting the Servicing

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DC-IV 3060G Service Call Procedure
Service Call Procedure 2011/08 DC-IV 3060G
1.2 Service Call Procedure 1-4 Version 1.1
Things to take note when using the Caller ID Sort Feature. 1.2 Service Call Procedure
Depending on the settings at the sender, there may be cases when the Caller ID Info cannot be rec-
ognized. In such cases, the Sort Feature will not work for the received document, and it will be
1.2.1 Initial Actions
printed as is. 1. Ask the operator(s) about the machine condition.
Furthermore, a similar outcome may also happen when using the Sort Feature with modem dial-in. 2. Record the billing meter readings.
1.1.3 Things to Take Note When Handling Customer Information 3. Inspect any error copies, then check the machine.
4. Check the Service Log.
1. Handling of customer’s electronic information - samples of copy/print/received fax (paper data), log
files (Activity Report), and etc. 1.2.2 Actions to Take During UM
Before you bring back any samples for the purpose of investigation/analysis, always obtain permis- 1. Troubleshoot on Level 1.
sion from the customer. Make sure to assure them that the data will not be used for any other pur- 2. Troubleshoot on Level 2.
pose.
If there are no applicable items, troubleshoot by referring to the BSD.
When requesting for a retrieval application from the customer, either use the "FX Data Security Reg-
3. Make an A3 copy using the Test Chart (499T247) and check the copy quality.
ulations: Annex 15 - Confidential Information/Personal Information Request Form (IS-019)" or use a
letterhead that has been specified by the customer to obtain their agreement. • Check the Drums, and the Fusing Roll for damage.

2. Handling of a PWB/HDD, etc. that contains customer information. • Check the copy image quality, uneven density, and low density reproduction failure.

Data such as Fax Address Numbers and URLs that are registered in the customer’s machine are all 4. Enter the UI Diag and check the following reports.
important customer information. These types of information are stored in the PWB/HDD, etc. within Press the [Machine Status] key -> "Machine Information" tab -> [Print Reports...] -> [CE...]
the machine. Take extra care when handling them.
Table 1
(1) In case of replacements, transfer the data to the new PWB/HDD and make sure that all data in
the old components are thoroughly erased before disposing them. Make sure that no important Counter Report Names Check Items
customer information gets leaked. (For details, refer to the preface in Chapter 4 and 5)
HFSI Report (Note) Replace the parts whose expiration date is near/has passed.
(2) If a component was replaced and it was not found to be the cause of the malfunction, return it
Jam Counter Check the items where paper jam occurs frequently.
to the machine it came from. (For components that were temporarily installed/removed for trou-
bleshooting, etc. clear the data using Diag etc.) Failure Counter Check the items where failures occur frequently.

(3) When unable to electrically erase the data in the HDD and the customer has requested for it,
destroy the HDD (charges applies). NOTE: When replacing parts that will incur cost to the customer, obtain the customer’s agreement
before performing the replacement.
3. Security related NVM values that were changed during maintenance.
If any security related NVM values, such as polling, were set for test purposes, make sure you 5. Repair all the secondary problems.
return them to their original values after the test. (E.g.: for the details on polling that is common to all 6. Perform TRIM servicing.
machine types, refer to FTO 2-202)
1.2.3 Actions to Take During SM
4. When connecting our company machine to the customer’s network during maintenace, make sure
1. Make an A3 copy using the Test Chart (499T247) and check the copy quality.
that you have gone through the person-in-charge to obtain permission from the customer’s systems
administrator (or person-in-charge) before proceeding. • Check the Drums, the IBT, and the Fusing Roll for damage.
5. Other things to take note when handling customer data • Check the copy image quality, uneven density, and low density reproduction failure.
When handling customer data, you should also pay attention to precautions other than the above 2. Enter the UI Diag and check the following reports.
items 1 to 4. Follow the "Excellence in Customer Information Asset Protection - Do it Now! Do it Press the [Machine Status] key -> "Machine Information" tab -> [Print Reports...] -> [CE...]
Together!" issued by CS Department and ensure that customer data do not get leaked out when
servicing. Table 2
Counter Report Names Check Items
HFSI Report (Note) Replace the parts whose expiration date is near/has passed.
Jam Counter Check the items where paper jam occurs frequently.
Failure Counter Check the items where failures occur frequently.

NOTE: When replacing parts that will incur cost to the customer, obtain the customer’s agreement
before performing the replacement.
3. Perform TRIM servicing. 1.3 Detailed Contents of the Service Call
1.2.4 Final Actions 1.3.1 Initial Actions
1. Check overall operation/features.
1. Ask the operator(s) about the machine condition.
2. Check the machine exterior and consumables.
• How often and where do paper jams have been occurring recently
3. Train the operator as required.
• How is the copy quality
4. Complete the Service Log and Service Report.
2. Record the copy meter readings.
5. Keep the copy samples with the Service Log.
3. Inspect any error copies, then check the machine.
4. Check the print samples from previous service calls and the Service Log.
1.3.2 Checking Reproducibility of Problem
1. Check the problem status by carrying out Level 1 Troubleshooting in "Chapter 2 Troubleshooting".
2. Perform the appropriate items in the Level 2 Troubleshooting in "Section 2 Troubleshooting".
3. If there are no applicable items, troubleshoot by referring to "Chapter 9 BSD".
1.3.3 Checking Copy Quality
1. Make an A3 copy using the Test Chart (499T247) and check the copy quality.
• Check the Drums, and the Fusing Roll damage.
• Check the copy image quality, uneven density, and low density reproduction failure.
1.3.4 TRIM Servicing Procedure
Perform TRIM servicing during a service call to maintain the machine performance.

1. Follow the TRIM checklist to perform the required TRIM items. The following items must always be
performed during a service call.
• Check the Waste Toner Bottle
2. Check for parts that require periodical cleaning/replacement (consumables, parts) by referring to the
Periodic Replacement Parts/Consumables List and the Report/List (HFSI Counter), and clean them
if necessary. Whenever a parts is replaced, make sure you also clear the counter of corresponding
item on the DC135 HFSI Counters Screen.

Version 1.1 2011/08 1.3 Detailed Contents of the Service Call

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DC-IV 3060G Service Call Procedure
Service Call Procedure 2011/08 DC-IV 3060G
1.4 TRIM Check List 1-6 Version 1.1

1.4 TRIM Check List Table 1

V: Perform checking. Clean, replace or supply if necessary. Every

No. Servicing Items time 100K Service Details
O: Always perform checking and cleaning.
* : Always perform replacement service at the specified interval. 5.2 Post-servicing check V • Check the paper feed and abnormal noise.
(Check the machine
Table 1 operation)
5.3 Post-servicing check V • Create the Service Log and Service Report.
Every
No. Servicing Items time 100K Service Details (Check the meter)

1.1 Pre-servicing Check V • Activate the machine and check that abnor- CAUTION
(Check the machine mal noise is not heard.
1) Do not touch the Drum of the Drum Cartridge, BTR directly with your hand.
operation)
2) Clean the Platen Glass using Platen Cleaner every 10K Feeds.
1.2 Pre-servicing Check V • Use the Test Chart (499T247) to check the
(Output test patterns) copy quality. 3) Do not wipe the IIT Exp Lamp Light Guide (made of acrylic) using alcohol.
Check for uneven density (low density
reproducibility), white spots, damaged
Drum and etc.
2.1 Clean the interior of the V • Clean any paper dust and toner residue in
machine the paper path and on the jam sensor.
(Clean the paper trans- • Especially, clean the operation section of
port system) the operator carefully.
• Check and clean the MSI Feed Roll.
2.2 Clean the DADF V Clean the Nudger Roll, Retard Roll, and Feed
Roll.
2.2 Cleaning the IIT V Clean the CVT Glass, Platen Glass (Note 2), and
Platen Cushion.
Clean the Mylar, Lens, Light Guide (Note 3), and
Lamp Reflector.
Clean the Touch Panel: use soft cloth with mild
detergent or alcohol and wipe gently.
3 Fusing Unit O * • Check to see whether there are any
scratches or foreign substances on the Fus-
ing Roll and Roll surface. Replace them if
necessary.
4 Safety Check O • Make sure that the power plug is plugged in
properly.
• Make sure that the power cords are not
cracked and no wires are exposed.
• Make sure that no extension cord with
insufficient length or power cord outside the
specification, such as an off-the-shelf power
strip, is being used.
• Make sure that a single socket does not
have multiple power plugs plugged into it.
5.1 Post-servicing check V • Print built-in test patterns to confirm that the
(Print Quality Check) print quality satisfies the specification.
1.5 Periodic Replacement Parts/Consumables List Table 1
Check the consumables and the parts that require periodical cleaning/replacement for the number of Part/Consumable Name/ PL Replacement Chain-
copies, the number of revolution of the Drum, and the number of field sheets at servicing. Clean or No No. Interval Link No Description
replace them if necessary. Enter the Diag Mode and output the HFSI Report to check the history (refer to 4.2 Fusing Unit (PL 7.1) IOT ON Time 954-851 Elapsed time (sec) from Power
"Service Mode" in Chapter 6). 126K 29091(100V) 90,720,000sec ON to Power OFF
126K 29092(120V) --Count Condition--
Consumables 126K 29401(220V) Counts up every 24 hours or at
Power OFF.Every 24 hrs:
CAUTION +86400Power OFF-1 (Serial-ON
Do not place the drawing materials such as toner and drum in the car for long periods of time. Time is under 24 hrs): Time (sec)
from Power ON to Power OFF-
NOTE: Clean the Platen Glass with a Platen Wax Cleaner (194D) every 10K Feeds. Power OFF-2 (Serial-ON Time is
24 hrs or above): Elapsed Time
Table 1 (sec) since the last count-up
Part/Consumable Name/ PL Replacement Chain- 5 Drum Cartridge TSC:380Kcycle*3 - *3: Specifies the Life value with
No No. Interval Link No Description FX(TSC): CT350921 SSC:240Kcycle*3 the number of Drum rotations
1 IIT Scan - 956-802 Number of Scans FX(SSC): CT350920 FX(TSC): 96 KPV (Cycle). The Life value (PV) output
APO/GCO(except for FX & APO/ changes greatly when the above
2 Document Feed Qty. 200,000 955-806 DADF, Nudger/Feed/Retard Roll
FXK)(TSC): CT350923 GCO(SSC): 60 assumption varies.
Nudger Roll (PL 51.12) Replacement Time
59K 31270 Clear the count after replacement. APO/GCO(SSC):CT350922 KPV
Feed Roll (PL 51.12) APO/GCO(TSC):
59K 31270
NOTE: Clean the Platen Glass 96 KPV
Retard Roll (PL 51.14) with Platen Wax Cleaner (194D) 6 Toner Cartridge TSC:25 KPV -
every 10K feeds. FX(TSC): CT201732 SSC:9 KPV
59K 61280
3 BTR Unit (PL 6.1) 300KPV*1 954-820 -Count Condition- FX(SSC): CT201733
802K 88860 Counts up after passing through APO/GCO(TSC): CT201734
the Exit Sensor. APO/GCO(SSC): CT201735
*1: The Count Value is determined 7 1 Tray Feed Qty 300K Feed 954-800 --Count Condition--
based on the multiples of the • Feed Roll/Nudger Roll/ 1 Feed=1 Count-up
paper length 216 mm. Retard Roll (PL 9.7) Replace the three Rolls simulta-
0 mm< Paper Length< (incl.) 216 675K 67050 neously.
mm: 1Count up 8 MSI Feed Rolls 50K Feed 954-805 --Count Condition--
216 mm< Paper Length< (incl.) MSI Retard Pad 1 Feed=1 Count-up
432 mm: 2Count up • Feed Roll/Nudger Roll/
4.1 Fusing Unit (PL 7.1) 170KPV*2 954-850 -Count Condition- Retard Roll (PL 9.7)
126K 29091(100V) Counts up at Fusing Unit Exit Sen- 675K 67050
126K 29092(120V) sor OFF.
9 2 Tray Feed Qty 300K Feed 954-801 --Count Condition--
126K 29401(220V) *2: The conversion value is calcu-
• Feed Roll/Nudger Roll/ 1 Feed=1 Count-up
lated with 1 sheet of A4 L being
Retard Roll (PL 9.7) Replace the three Rolls simulta-
equivalent to a value of 100.
675K 67050 neously.
Count value = Paper Length [0.1
mm]/21 10 3 Tray Feed Qty 300K Feed 954-802 --Count Condition--
• Feed Roll/Nudger Roll/ 1 Feed=1 Count-up
Retard Roll Replace the three Rolls simulta-
675K 67050 neously.
2TM/TTM:PL 10.7

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DC-IV 3060G Service Call Procedure
Service Call Procedure 2011/08 DC-IV 3060G
1.5 Periodic Replacement Parts/Consumables List 1-8 Version 1.1
Table 1
Part/Consumable Name/ PL Replacement Chain-
No No. Interval Link No Description
11 4 Tray Feed Qty 300K Feed 954-803 --Count Condition--
• Feed Roll/Nudger Roll/ 1 Feed=1 Count-up
Retard Roll Replace the three Rolls simulta-
675K 67050 neously.
2TM/TTM:PL 10.7
12 Odor Filter (external one) 120KPV 954-860 Calculated with 1 sheet of A4
053K 92650 (PL 19.2) counted as 100 when the Paper
passes through the Fusing Unit.
Chapter 2 Troubleshooting
 2 Troubleshooting
2.1 Preface 005-948 SS-Size Mismatch Jam on No Mixed-Size....................................................... 37

2.1.1 How to Troubleshoot CHAIN 10

2.1.1 How to Troubleshoot ............................................................................................. 25 010-338 Fusing On Time Fail......................................................................................... 39
2.1.2 Glossary ................................................................................................................ 25 010-379 Fusing Unit Hot Not Ready Return Time Fail................................................... 39
2.1.3 How to use Controller FIP ..................................................................................... 26 010-398 Fusing Unit Fan Fail ......................................................................................... 39
2.1.4 Controller Chain-Link No. Definition ...................................................................... 27 010-420 Fusing Unit Assy Near Life............................................................................... 40
010-421 Fusing Unit Assy Life Over............................................................................... 40
2.2 Product FIP
CHAIN 41
2.2.1 IIT,IOT and Option FIP 041-310 IM Logic Fail..................................................................................................... 41
041-324 MCU F1 Fuse Fail ............................................................................................ 41
CHAIN 5
041-325 MCU F2 Fuse Fail ............................................................................................ 41
005-121 DADF Feed Out Sensor On Jam ..................................................................... 29
041-326 MCU F3 Fuse Fail ............................................................................................ 41
005-122 DADF Simplex/Side 1 Pre Regi Sensor On Jam ............................................. 29
041-327 MCU F4 Fuse Fail ............................................................................................ 42
005-123 DADF Simplex/Side 1 Regi Sensor On Jam .................................................... 29
041-328 MCU F5 Fuse Fail ............................................................................................ 42
005-125 DADF Regi Sensor Off Jam ............................................................................. 30
041-329 MCU F6 Fuse Fail ............................................................................................ 42
005-131 DADF Invert Sensor On Jam on Inverting........................................................ 30
041-330 MCU F7 Fuse Fail ............................................................................................ 42
005-132 DADF Invert Sensor On Jam ........................................................................... 30
041-331 MCU F8 Fuse Fail ............................................................................................ 43
005-134 DADF Invert Sensor Off Jam on Inverting........................................................ 30
041-340 MCU NVM (EEPROM) Data Fail...................................................................... 43
005-135 DADF Side 2 Pre Regi Sensor On Jam .......................................................... 31
041-341 MCU NVM (EEPROM) Access Fail.................................................................. 43
005-136 DADF Side 2 Regi Sensor On Jam................................................................. 31
041-342 MCU NVM (EEPROM) Buffer Fail.................................................................... 43
005-139 DADF Invert Sensor Off Jam ........................................................................... 32
041-388 Marking Logic Fail ............................................................................................ 44
005-145 DADF Regi Sensor Off Jam on Inverting ......................................................... 32
005-146 DADF Pre Regi Sensor Off Jam ...................................................................... 32 CHAIN 42
005-147 DADF Pre Regi Sensor Off Jam on Inverting................................................... 33 042-310 Main Motor Fail ................................................................................................ 45
005-194 Size Mismatch Jam on SS Mixed-Size ............................................................ 33 042-323 Drum Motor Fail ............................................................................................... 45
005-196 Size Mismatch Jam on No Mixed-Size............................................................. 33 042-400 Deodorant Filter Life End ................................................................................. 46
005-197 Prohibit Combine Size Jam.............................................................................. 33
005-198 Too Short Size Jam.......................................................................................... 34 CHAIN 45
005-199 Too Long Size Jam .......................................................................................... 34 045-310 Image Ready NG ............................................................................................. 47
005-210 DADF Download Fail........................................................................................ 34 045-311 Controller Communication Fail......................................................................... 47
005-275 DADF RAM Test Fail........................................................................................ 34
005-280 DADF EEPROM Fail ........................................................................................ 34
CHAIN 47
047-211 Exit 1 OCT Home Fail ...................................................................................... 49
005-305 DADF Feeder Cover Interlock Open ................................................................ 34
047-213 Finisher Kind Mismatch.................................................................................... 49
005-906 DADF Feed Out Sensor Static Jam ................................................................. 35
047-216 Finisher Communication Fail............................................................................ 49
005-907 DADF Pre Regi Sensor Static Jam .................................................................. 35
047-217 HCF Communication Fail ................................................................................. 49
005-908 DADF Regi Sensor Static Jam......................................................................... 35
047-218 Tray Module Communication Fail .................................................................... 49
005-913 DADF Invert Sensor Static Jam ....................................................................... 35
047-320 All Destination Tray Broken.............................................................................. 50
005-915 DADF APS Sensor 1 Static Jam ...................................................................... 36
005-916 DADF APS Sensor 2 Static Jam ...................................................................... 36 CHAIN 59
005-917 DADF APS Sensor 3 Static Jam ...................................................................... 36 059-314 H/R STS Center Disconnection Fail................................................................. 51
005-940 DADF No Original Fail...................................................................................... 36 059-315 H/R STS Center Over Temperature Fail .......................................................... 51
005-941 DADF Not Enough Document .......................................................................... 36 059-316 H/R STS Rear Disconnection Fail.................................................................... 51
005-945 FS-Size Mismatch Jam on No Mixed-Size or SS Mixed-Size (Cont) ............... 37 059-317 H/R STS Rear Over Temperature Fail ............................................................. 52
005-946 SS-Size Mismatch Jam on No Mixed-Size (Cont)............................................ 37
005-947 FS-Size Mismatch Jam on No Mixed-Size or SS Mixed-Size .......................... 37 CHAIN 61
Version 1.1 2011/08
2-1
DC-IV 3060G Troubleshooting
Troubleshooting 2011/08 DC-IV 3060G
2-2 Version 1.1

061-320 Polygon Motor Fail ........................................................................................... 53 075-135 Regi Sensor On Jam (MSI) .............................................................................. 73
061-325 No SOS Fail ..................................................................................................... 53
CHAIN 77
CHAIN 62 077-101 Regi Sensor Off Jam........................................................................................ 75
062-277 IPS-DADF Communication Fail........................................................................ 55 077-103 Fusing Unit Exit Sensor Off Jam...................................................................... 75
062-300 Platen Interlock Open....................................................................................... 55 077-106 Fusing Unit Exit Sensor On Jam...................................................................... 75
062-311 IIT Software Logic Fail...................................................................................... 55 077-109 Exit 2 Sensor On Jam ...................................................................................... 76
062-342 CCD PWB Configuration Fail ........................................................................... 56 077-113 Exit 2 Sensor Off Jam ...................................................................................... 76
062-345 IIT EEPROM Fail (IIT) ...................................................................................... 56 077-129 Regi Sensor On Jam (Duplex Wait)................................................................. 76
062-360 Carriage Position Fail ....................................................................................... 56 077-130 Regi Sensor On Jam (Duplex Direct)............................................................... 76
062-362 X Hard Fail ....................................................................................................... 57 077-131 Duplex Path Sensor On Jam ........................................................................... 77
062-371 Lamp Illumination Fail ...................................................................................... 57 077-211 Tray Module Kind Mismatch ............................................................................ 77
062-380 Platen AGC Fail................................................................................................ 58 077-212 Tray Module Reset Fail.................................................................................... 77
062-386 Platen AOC Fail................................................................................................ 58 077-214 Tray Module Logic Fail..................................................................................... 78
062-389 Carriage Over Run Fail .................................................................................... 59 077-300 Front Cover Interlock Open.............................................................................. 78
062-393 CCD PWB Sync Signal Fail.............................................................................. 60 077-301 L/H Cover Interlock Open ................................................................................ 78
062-395 Trans PWB Power Cable Connection Fail ....................................................... 61 077-305 Tray Module L/H Cover Interlock Open ........................................................... 78
062-396 CCD Cable Connection Fail ............................................................................. 61 077-307 Duplex Cover Open ......................................................................................... 78
062-397 IIT-Cont Video Cable Connection Fail.............................................................. 62 077-308 L/H Upper Cover Open .................................................................................... 79
062-398 IIT-Cont I/O Cable Connection Fail .................................................................. 62 077-309 L/H Lower Cover Open .................................................................................... 79
062-790 PreIPS X Recognition Fail................................................................................ 62 077-314 P/H Module Logic Fail...................................................................................... 79
077-900 Regi Sensor Static Jam ................................................................................... 79
CHAIN 71 077-901 Fusing Unit Exit Sensor Static Jam.................................................................. 80
071-100 Tray 1 Miss Pre Feed Jam ............................................................................... 63 077-902 Exit 2 Sensor Static Jam.................................................................................. 80
071-105 Regi Sensor On Jam (Tray 1) .......................................................................... 63 077-907 Duplex Path Sensor Static Jam ....................................................................... 80
071-210 Tray 1 Lift Up Fail ............................................................................................. 63
071-212 Tray 1 Paper Size Sensor Broken.................................................................... 63 CHAIN 78
078-101 Feed Out Sensor 2 On Jam (2000 HCF Tray) ................................................. 81
CHAIN 72 078-102 Regi Sensor On Jam (2000 HCF Tray)............................................................ 81
072-100 Tray 2 Miss Pre Feed Jam ............................................................................... 65 078-216 HCF Logic Fail ................................................................................................. 81
072-101 Tray 2 Miss Feed Jam...................................................................................... 65
072-105 Regi Sensor On Jam (Tray 2) .......................................................................... 65 CHAIN 91
072-210 Tray 2 Lift Up Fail ............................................................................................. 66 091-313 CRUM ASIC Communication Fail .................................................................... 83
072-212 Tray 2 Paper Size Sensor Broken.................................................................... 66 091-314 CRU Fan Fail ................................................................................................... 83
072-900 Feed Out Sensor 2 Static Jam ......................................................................... 66 091-401 Drum Cartridge Near Life ................................................................................. 83
091-402 Drum Cartridge Life Over ................................................................................. 83
CHAIN 73 091-406 Drum Cartridge Pre Near Life .......................................................................... 83
073-101 Tray 3 Miss Feed Jam...................................................................................... 67 091-600 Temperature Sensor Fail ................................................................................. 84
073-105 Regi Sensor On Jam (Tray 3) .......................................................................... 67 091-601 Humidity Sensor Fail........................................................................................ 84
073-210 Tray 3 Lift Up Fail ............................................................................................. 67 091-912 Drum Not In Position........................................................................................ 84
073-212 Tray 3 Paper Size Sensor Broken.................................................................... 68 091-913 Drum Cartridge Life End .................................................................................. 84
073-900 Feed Out Sensor 3 Static Jam ......................................................................... 68 091-914 Drum CRUM Communication Fail.................................................................... 84
CHAIN 74 091-915 Drum CRUM Data Broken ............................................................................... 85
091-916 Drum CRUM Data Mismatch ........................................................................... 85
074-101 Tray 4 Miss Feed Jam...................................................................................... 69
091-921 Drum CRUM Not Position ................................................................................ 85
074-102 Feed Out Sensor 2 On Jam (Tray 3/4)............................................................. 69
074-103 Feed Out Sensor 3 On Jam (Tray 4)................................................................ 69 CHAIN 92
074-105 Regi Sensor On Jam (Tray 4) .......................................................................... 70 092-315 ATC Fail ........................................................................................................... 87
074-210 Tray 4 Lift Up Fail ............................................................................................. 70 092-323 Disp Fail ........................................................................................................... 87
074-212 Tray 4 Paper Size Sensor Broken.................................................................... 70 092-656 ATC Average Fail............................................................................................. 87
074-900 Feed Out Sensor 4 Static Jam ......................................................................... 70 092-660 ATC Amplitude Fail .......................................................................................... 87
CHAIN 75 CHAIN 93
093-400 Toner Cartridge Near Empty ............................................................................ 89 002-xxx FIP
093-406 Toner Cartridge Pre Near Empty ..................................................................... 89 002-500 UI error ............................................................................................................. 113
093-912 Toner Cartridge Empty..................................................................................... 89 002-770 JT Processing - HD Full ................................................................................... 113
093-916 Toner CRUM Not In Position............................................................................ 89
093-924 Toner CRUM Communication Fail ................................................................... 89 003-xxx FIP
093-925 Toner CRUM Data Broken Fail ........................................................................ 89 003-310 IIT extension memory capacity is insufficient................................................... 115
093-926 Toner CRUM Data Mismatch Fail .................................................................... 90 003-311 IIT CDI I/F Mismatch ........................................................................................ 115
093-956 Deve Install Mode Fail...................................................................................... 90 003-318 IITsc Soft Fail ................................................................................................... 115
093-959 Deve Install Times Over Fail ............................................................................ 90 003-319 IITsc Video Driver Detection Fail...................................................................... 115
003-320 IISS-ESS Communication Fail 1 ...................................................................... 115
CHAIN 94 003-321 IISS-ESS Communication Fail 2 ...................................................................... 115
094-315 BTR Illegal Output............................................................................................ 91 003-322 IISS-ESS Communication Fail 3 ...................................................................... 116
003-323 IISS-ESS Communication Fail 4 ...................................................................... 116
2.2.2 Other Failure FIP 003-324 IISS-ESS Communication Fail 5 ...................................................................... 116
2.2.2.1 AC Power FIP..................................................................................................... 93 003-325 IISS-ESS Communication Fail 6 ...................................................................... 116
2.2.2.2 +5VDC Power FIP .............................................................................................. 93
003-326 IISS-ESS Communication Fail 7 ...................................................................... 116
2.2.2.3 +24VDC Power FIP ............................................................................................ 94
003-327 IISS-ESS Communication Fail 8 ...................................................................... 116
2.2.3 Generic FIP 003-328 IISS-ESS Communication Fail 9 ...................................................................... 116
2.2.3.1 Reflective Sensor Failure FIP............................................................................. 95 003-329 IISS-ESS Communication Fail 10 .................................................................... 117
2.2.3.2 Permeable Sensor Failure FIP ........................................................................... 95 003-330 IISS-ESS Communication Fail 11 .................................................................... 117
2.2.3.3 Switch (Normal/Open) Failure FIP ..................................................................... 96 003-331 IISS-ESS Communication Fail 12 .................................................................... 117
2.2.3.4 Solenoid/Clutch Not Energized Failure FIP........................................................ 96 003-332 IISS-ESS Communication Fail 13 .................................................................... 117
2.2.3.5 Solenoid/Clutch Left Energized Failure FIP ....................................................... 97 003-333 IISS-ESS Communication Fail 14 .................................................................... 117
2.2.3.6 Motor Does Not Rotate Failure FIP .................................................................... 97 003-334 IISS-ESS Communication Fail 15 .................................................................... 117
2.2.3.7 Motor Left Running Failure FIP .......................................................................... 98 003-335 IISS-ESS Communication Fail 16 .................................................................... 118
2.2.3.8 NIP/RELEASE SOLENOID Not Energized Failure FIP...................................... 98 003-336 IISS-ESS Communication Fail 17 .................................................................... 118
003-337 IISS-ESS Communication Fail 18 .................................................................... 118
2.3 All Controller FIP 003-338 IISS-ESS Communication Fail 19 .................................................................... 118
003-339 IISS-ESS Communication Fail 20 .................................................................... 118
2.3.1 OF-xxx FIP 003-340 IISS-ESS Communication Fail 21 .................................................................... 118
OF-01 Common System Fail.......................................................................................... 101 003-341 IISS-ESS Communication Fail 22 .................................................................... 118
OF-02 HDD System Fail................................................................................................. 102 003-342 IISS-ESS Communication Fail 23 .................................................................... 119
OF-03 NET/USB System Fail......................................................................................... 103 003-343 IISS-ESS Communication Fail 24 .................................................................... 119
OF-04 Panel System Fail ............................................................................................... 104 003-344 IISS_ESS X Hotline Fail PowerOn................................................................... 119
OF-05 IIT System Fail .................................................................................................... 104 003-345 X PIO Unmatch Fail 1 ...................................................................................... 119
OF-06 IOT System Fail .................................................................................................. 105 003-346 X PIO Unmatch Fail 2 ...................................................................................... 119
OF-07 FAX System Fail ................................................................................................. 105 003-700 Returned a lot of Documents error................................................................... 119
OF-08 116-324 Fail ........................................................................................................ 106 003-701 Duplication prevention code detect .................................................................. 119
OF-09 Common Job Fail ................................................................................................ 106 003-702 Different magnification, for surface and back of a document .......................... 120
OF-10 HDD Job Fail....................................................................................................... 107 003-703 Auto Color Correction Patch Position Fail........................................................ 120
OF-11 FAX Job Fail........................................................................................................ 107 003-704 Color Correction Value Difference Fail............................................................. 120
OF-12 033-363 Fail ........................................................................................................ 108 003-705 Paper Size Mismatch of the Energy Saving Return Fail .................................. 120
OF-13 016-782 / 016-784 Fail ........................................................................................ 108 003-750 Book Duplex-Insufficient Docs ......................................................................... 120
OF-14 FAX Card Fail...................................................................................................... 109 003-751 Under PANTHER Capacity (Scan)................................................................... 120
OF-15 NET Job Fail ....................................................................................................... 109 003-752 Cannot scan 600DPI ........................................................................................ 121
OF-30 [No Error Code] (No problems during service call) ............................................. 110 003-753 Cannot scan over 300DPI ................................................................................ 121
OF-31 [No Error Code] (Problem: "Does not start up at power ON" error can be reproduced.)110 003-754 S2X recoverable error ...................................................................................... 121
OF-32 [No Error Code] (Problem: "Does not return from Power Save" error can be reproduced.)111 003-755 S2X command error ......................................................................................... 121
OF-33 [No Error Code] (Problem: "Remained in ’Copying...’ or ’Printing...’ error can be reproduced.)111 003-756 S2X command error ......................................................................................... 121
2.3.2 Controller FIP 003-757 Cannot scan over 400DPI ................................................................................ 121

Version 1.1 2011/08

2-3
DC-IV 3060G Troubleshooting
Troubleshooting 2011/08 DC-IV 3060G
2-4 Version 1.1

003-760 Scan Settings Error .......................................................................................... 122 007-954 SMH size mismatch ......................................................................................... 131
003-761 Incorrect Paper Tray Size................................................................................. 122 007-959 OHP kind mismatch (Not white frame OHP) .................................................... 131
003-763 Adjustment Chart Not Found............................................................................ 122 007-960 Paper kind mismatch ....................................................................................... 131
003-764 Document insufficient (image overlay) ............................................................. 122 007-969 CentreTray full stack ........................................................................................ 131
003-780 Scan Image Compression Error ....................................................................... 122
003-795 AMS Limit Error ................................................................................................ 122 011-xxx FIP
003-930 Cannot scan over 300DPI ................................................................................ 122 011-941 MBX #01 Bin Full Stack ................................................................................... 133
003-931 Cannot scan over 400DPI ................................................................................. 123 011-942 MBX #02 Bin Full Stack ................................................................................... 133
003-932 Cannot scan 600DPI ........................................................................................ 123 011-943 MBX #03 Bin Full Stack ................................................................................... 133
003-933 Next Documents Cannot scan over 300DPI..................................................... 123 011-944 MBX #04 Bin Full Stack ................................................................................... 133
003-934 Next Documents Cannot scan over 400DPI..................................................... 123 011-945 MBX #05 Bin Full Stack ................................................................................... 133
003-935 Next Documents Cannot scan over 600DPI..................................................... 123 011-946 MBX #06 Bin Full Stack ................................................................................... 133
003-940 DAM memory insufficient ................................................................................. 124 011-947 MBX #07 Bin Full Stack ................................................................................... 133
003-941 Page memory insufficient ................................................................................. 124 011-948 MBX #08 Bin Full Stack ................................................................................... 134
003-942 Document size Auto Detect error ..................................................................... 124 011-949 MBX #09 Bin Full Stack ................................................................................... 134
003-944 Image repeat count fail..................................................................................... 124 011-950 MBX #10 Bin Full Stack ................................................................................... 134
003-946 Every direction difference (Copy APS)............................................................. 124 012-xxx FIP
003-947 Return Documents counts error ....................................................................... 124 012-500 Write to Finisher/MACS-ROM error detection (During DLD method).............. 135
003-948 Return Documents mismatch ........................................................................... 124
012-911 Stacker Lower Safety....................................................................................... 135
003-951 1job max page over.......................................................................................... 125
012-914 Stacker Tray Staple Set Over Count................................................................ 135
003-952 Return Documents Color mismatch ................................................................. 125 012-965 Stapler Pin near empty .................................................................................... 135
003-955 Documents size exchange error....................................................................... 125
012-966 Scratch Sheet Compile .................................................................................... 135
003-956 Documents size unknown error........................................................................ 125
012-969 IOT Center Tray Full ........................................................................................ 135
003-963 No APS object Tray.......................................................................................... 125
003-965 ATS/APS No Paper (IITsc Detect) ................................................................... 126 016-xxx FIP
003-966 ATS/APS No Destination (IITsc) ...................................................................... 126 016-210 SW Option Fail (HDD Not Exist) ...................................................................... 137
003-967 DADF APS No Destination............................................................................... 126 016-211 SW Option Fail (SysMemory Low) ................................................................... 137
003-968 Punch position error ......................................................................................... 126 016-212 SW Option Fail (Page Memory Low) ............................................................... 137
003-969 Punch size error ............................................................................................... 126 016-213 SW Option Fail (Printer CARD Not Exist) ........................................................ 137
003-970 FAX Line Memory Overflow ............................................................................. 126 016-214 SW Option Fail (Fax CARD Not Exist) ............................................................. 137
003-971 prevention code detect with the right to cancel ................................................ 127 016-215 SW Option Fail (JPEG boad Not Exist)............................................................ 138
003-972 Maximum Stored Page Over Flow ................................................................... 127 016-216 SW Option Fail (ExtMemory Not Exist) ............................................................ 138
003-973 Every direction difference................................................................................. 127 016-217 SW Option Fail (Controller ROM not Printer kit) .............................................. 138
003-974 Next Original Specification ............................................................................... 127 016-218 PS KIT Not Exist for XDOD.............................................................................. 138
003-976 FAX Line Memory Overflow (N up) .................................................................. 127 016-219 License is required (Printer Kit)........................................................................ 138
003-977 Document Miss Match (Multi Scan).................................................................. 127 016-220 S2X unrecoverable error .................................................................................. 138
003-978 Color Document Miss Mutch (Multi Scan) ........................................................ 128 016-221 S2X communication error ................................................................................ 138
003-980 Staple position error ......................................................................................... 128 016-222 S2X self-diag error ........................................................................................... 139
003-981 Staple size error ............................................................................................... 128 016-223 S2X SDRAM Error ........................................................................................... 139
003-982 IITsc HDD access error .................................................................................... 128 016-224 S2X PCI Reg Error........................................................................................... 139
016-225 S2X ROM CheckSum Error ............................................................................. 139
005-xxx FIP 016-226 S2X IIT Connection Error ................................................................................. 139
005-500 Write to DADF-ROM error detection (During DLD method) ............................. 129 016-227 S2X DDR Error ................................................................................................ 139
005-940 DADF No Original............................................................................................. 129
016-228 S2X Image Processing Error ........................................................................... 139
005-941 Doc number of sheets is insufficient................................................................. 129
016-229 SW Option Fail (FCW-UI Not Exist) ................................................................. 140
005-942 Doc fault loading on DADF............................................................................... 129 016-230 License is required (PS ImageLog Kit) ............................................................ 140
005-945 Document guide set mistake. ........................................................................... 129
016-231 SW Option Fail (Image Ext PWB Not Exist)..................................................... 140
005-946 Manuscript reading equipment obstacle detection ........................................... 130
016-232 MRC HW Initialize Error ................................................................................... 140
005-947 Document guide set mistake 2. ........................................................................ 130 016-233 SW Option Fail (USB Host Not Exist) .............................................................. 140
005-948 Manuscript reading equipment obstacle detection ........................................... 130
016-234 XCP Out of Memory Error ................................................................................ 140
007-xxx FIP 016-235 XCP Internal Error............................................................................................ 141
016-236 XCP not active ................................................................................................. 141 016-363 Cont LyraCard Fail ........................................................................................... 149
016-237 Auth plugin not active....................................................................................... 141 016-364 Cont USB2.0 Host Fail ..................................................................................... 149
016-238 Custom svc not active ...................................................................................... 141 016-365 Cont USB2.0 Device Fail ................................................................................. 150
016-239 Auth contents not exist..................................................................................... 141 016-366 Cont HDD Fail-1............................................................................................... 150
016-240 S2X NVM CheckSum Fail ................................................................................ 142 016-367 Cont HDD Fail-2............................................................................................... 150
016-241 SW Option Fail (SIP_FAX Not Exist) ............................................................... 142 016-368 Cont Torino Fail................................................................................................ 150
016-242 System GMT Clock Fail ................................................................................... 142 016-369 Cont S2X PWB Fail.......................................................................................... 150
016-310 ssmm Job Log Full ........................................................................................... 142 016-370 Cont Fail........................................................................................................... 150
016-311 No Scanner that Should Be.............................................................................. 142 016-371 Cont USB1.1 Host Fail ..................................................................................... 151
016-312 SW Option Fail (Hybrid WaterMark Not Exist) ................................................. 142 016-372 Cont HDD FileSystem Fail-A............................................................................ 151
016-313 Hybrid WaterMark setting mismatch ................................................................ 143 016-373 Cont HDD FileSystem Fail-B............................................................................ 151
016-314 SW Option Fail (Hybrid WaterMark Not Exist) ................................................. 143 016-374 Cont HDD FileSystem Fail-C ........................................................................... 151
016-315 IIT Interface Fail ............................................................................................... 143 016-375 Cont HDD FileSystem Fail-D ........................................................................... 151
016-316 Page Memory Not Detected............................................................................. 143 016-376 Cont HDD FileSystem Fail-E............................................................................ 151
016-317 Page Memory Broken- Standard...................................................................... 143 016-377 Cont HDD FileSystem Fail-F............................................................................ 151
016-318 Page Memory Broken- Option.......................................................................... 143 016-378 Cont HDD FileSystem Fail-G ........................................................................... 152
016-319 Long Boot Diag IIT Interface Fail ..................................................................... 144 016-379 Cont HDD FileSystem Fail-H ........................................................................... 152
016-320 Document Formatter Fatal Error ...................................................................... 144 016-380 Cont HDD FileSystem Fail-I ............................................................................. 152
016-321 Fax Module Error ............................................................................................. 144 016-381 Cont HDD FileSystem Fail-J ............................................................................ 152
016-322 JBA Account Full.............................................................................................. 144 016-382 Cont HDD FileSystem Fail-P............................................................................ 152
016-323 B-Formatter Fatal Error .................................................................................... 144 016-400 802.1x authentication failure ............................................................................ 152
016-324 Scheduled Image Overwrite............................................................................. 144 016-401 802.1x EAP type not supported ....................................................................... 153
016-325 Using Personal Certificate................................................................................ 144 016-402 802.1x authentication failure by timing out....................................................... 153
016-326 Cont-UI Cable Connection Fail ........................................................................ 145 016-403 802.1x certificate failure ................................................................................... 153
016-327 BackPlane Connection Fail .............................................................................. 145 016-404 802.1x inside failure ......................................................................................... 153
016-328 Cont-MCU Cable Connection Fail.................................................................... 145 016-405 Certificate DB File error.................................................................................... 153
016-329 Long Boot Diag Page Memory Not Detected Fail ............................................ 145 016-406 802.1x client certificate failure.......................................................................... 153
016-330 Cont System Memory Fail-1............................................................................. 145 016-407 XCP Plugin Secrity Exception .......................................................................... 153
016-331 Cont System Memory Fail-2............................................................................. 145 016-408 XCP Invalid Plugin ........................................................................................... 154
016-332 Cont System Memory Fail-3............................................................................. 146 016-409 XCP Plugin Version Incompatible .................................................................... 154
016-333 Long Boot Diag Page Memory Broken Standard Fail ...................................... 146 016-410 XCP_PLUGIN_PROPERTY_INVALID............................................................. 154
016-334 Long Boot Diag Page Memory Broken Option Fail .......................................... 146 016-411 XCP_UNSUPPORTED_CLASS_VERSION .................................................... 154
016-335 Cont ProgramROM Fail-1 ................................................................................ 146 016-412 XCP Plugin Misc Error ..................................................................................... 154
016-336 Cont ProgramROM Fail-2 ................................................................................ 146 016-413 Couldnt detect proxy server automatically. ...................................................... 154
016-337 Cont ProgramROM Fail-3 ................................................................................ 146 016-414 Couldnt connect to Xerox server or proxy........................................................ 155
016-338 Cont FontROM Fail-1 ....................................................................................... 147 016-415 Connection to Xerox server has timed out. ...................................................... 155
016-339 Cont FontROM Fail-2 ....................................................................................... 147 016-416 An invalid state message received from server. .............................................. 155
016-340 Cont FontROM Fail-3 ....................................................................................... 147 016-417 Invalid network settings were found. ................................................................ 155
016-341 Cont FontROM Fail-4 ....................................................................................... 147 016-450 SMB Host name duplicated.............................................................................. 155
016-342 Cont RTC Fail .................................................................................................. 147 016-453 Dynamic DNS - IPv6 NG.................................................................................. 156
016-343 Long Boot Diag Timer Fail ............................................................................... 147 016-454 DNS renewal failure of dynamic....................................................................... 156
016-345 Cont NV-Memory Fail....................................................................................... 148 016-455 SNTP server time out....................................................................................... 156
016-346 Cont A4FAX Modem Diagnosis Fail................................................................. 148 016-456 SNTP time asynchronous ................................................................................ 156
016-347 Cont PageMemory Fail .................................................................................... 148 016-461 Under non-transmitted image log stagnation ................................................... 156
016-348 Cont PageMemory Fail-2 ................................................................................. 148 016-500 Write to Cont-ROM error detection (During DLD method) ............................... 157
016-349 Cont MAC Address Data Fail ........................................................................... 148 016-501 Write to S2X-ROM error detection (During DLD method) ................................ 157
016-350 Cont SEEP-ROM Fail-1 ................................................................................... 148 016-502 Write to Cont/S2X/IISS/DADF/IOT/Fin/FaxCard error detection (During PJL method)157
016-351 Cont SEEP-ROM Fail-2 ................................................................................... 149 016-503 SMTP Server Fail for Redirector ...................................................................... 157
016-360 Cont UI Fail-1 ................................................................................................... 149 016-504 POP Server Fail for Redirector ........................................................................ 157
016-362 Cont UI Fail-2 ................................................................................................... 149 016-505 POP Authentication Fail for Redirector ............................................................ 157

Version 1.1 2011/08

2-5
DC-IV 3060G Troubleshooting
Troubleshooting 2011/08 DC-IV 3060G
2-6 Version 1.1

016-506 Image Log HDD Full......................................................................................... 158 016-570 Job ticket out of memory .................................................................................. 166
016-507 ImageLog Send Fail01 ..................................................................................... 158 016-571 Job ticket wrong param.................................................................................... 166
016-508 ImageLog Send Fail02 ..................................................................................... 158 016-572 Job ticket media error ...................................................................................... 166
016-509 ImageLog No Send Rule01 .............................................................................. 158 016-573 Job ticket parse error ....................................................................................... 167
016-510 ImageLog No Send Rule02 .............................................................................. 158 016-574 Host name solution error in FTP ...................................................................... 167
016-511 ImageLog Invalid Send Rule01 ........................................................................ 158 016-575 DNS server un-sets up in FTP ......................................................................... 167
016-512 ImageLog Invalid Send Rule02 ........................................................................ 158 016-576 Server connection error in FTP........................................................................ 167
016-513 SMTP server reception error ............................................................................ 159 016-577 Problem in FTP service.................................................................................... 167
016-514 XPS Error ......................................................................................................... 159 016-578 Login name or a password error in FTP .......................................................... 167
016-515 XPS Short of Memory....................................................................................... 159 016-579 Scanning picture preservation place error in FTP............................................ 168
016-516 XPS PrintTicket description error ..................................................................... 159 016-580 File name acquisition failure from FTP server ................................................. 168
016-517 PS Booklet Illegal Color Mode Change ............................................................ 159 016-581 File name suffix limit over in FTP..................................................................... 168
016-518 PS Booklet Conflict WM ................................................................................... 160 016-582 File creation failure in FTP ............................................................................... 168
016-519 Device DV - Reached Limit .............................................................................. 160 016-583 Lock folder creation failure in FTP ................................................................... 168
016-520 MRC HW Job Error .......................................................................................... 160 016-584 Folder creation failure in FTP........................................................................... 168
016-521 SmartCard Not Found ...................................................................................... 160 016-585 File delete failure in FTP .................................................................................. 169
016-522 LDAP SSL error 112......................................................................................... 160 016-586 Lock folder delete failure in FTP ...................................................................... 169
016-523 LDAP SSL error 113......................................................................................... 160 016-587 Folder delete failure in FTP.............................................................................. 169
016-524 LDAP SSL error 114......................................................................................... 160 016-588 Data write-in failure to FTP server ................................................................... 169
016-525 LDAP SSL error 115......................................................................................... 161 016-589 Data read failure from FTP server ................................................................... 169
016-526 LDAP SSL error 116......................................................................................... 161 016-590 Data reading failure from FTP server............................................................... 169
016-527 LDAP SSL error 117......................................................................................... 161 016-591 FTP scan filing policy injustice ......................................................................... 170
016-528 SmartCard Not Auth ......................................................................................... 161 016-592 NEXTNAME.DAT file access error in FTP ....................................................... 170
016-529 Remote Download server timeout .................................................................... 161 016-593 Internal error in FTP Scan................................................................................ 170
016-533 Kerberos Attestation protocol error 37 ............................................................. 161 016-594 TYPE command failure in FTP ........................................................................ 170
016-534 Kerberos Attestation protocol error 41,42 ........................................................ 162 016-595 PORT command failure in FTP........................................................................ 170
016-535 Remote Download file access error ................................................................. 162 016-596 CDUP command failure in FTP........................................................................ 170
016-536 Host name solution error in Remote Download................................................ 162 016-597 Same name file exists in FTP servcer ............................................................. 171
016-537 Remote Download server connection error...................................................... 162 016-598 Email message size over ................................................................................. 171
016-538 Remote Download file write error ..................................................................... 162 016-599 Email message size over ................................................................................. 171
016-539 Kerberos Attestation protocol error other ......................................................... 162 016-600 KO Authentication Locked ............................................................................... 171
016-543 Attestation Agent error 543 .............................................................................. 162 016-601 Illegal Access Detection................................................................................... 171
016-545 Attestation Agent error 545 .............................................................................. 163 016-603 HDD not found Fail .......................................................................................... 171
016-546 Attestation Agent error 546 .............................................................................. 163 016-604 Created debug-log by System ......................................................................... 172
016-548 Attestation Agent error 548 .............................................................................. 163 016-605 Created debug-log by ExtCont......................................................................... 172
016-553 Attestation Agent error 553 .............................................................................. 163 016-700 Password is under minimum figures ................................................................ 172
016-554 Attestation Agent error 554 .............................................................................. 163 016-701 Out of ART EX Memory ................................................................................... 172
016-555 Attestation Agent error 555 .............................................................................. 164 016-702 Out of Page Buffer ........................................................................................... 172
016-556 Attestation Agent error 556 .............................................................................. 164 016-703 Email To Invalid Box ........................................................................................ 172
016-557 Attestation Agent error 557 .............................................................................. 164 016-704 Mailbox is Full .................................................................................................. 173
016-558 Attestation Agent error 558 .............................................................................. 164 016-705 Secure Print Fail .............................................................................................. 173
016-559 Remote Download parameter error.................................................................. 164 016-706 Max. User Number Exceeded.......................................................................... 173
016-560 Attestation Agent error 560 .............................................................................. 164 016-707 Sample Print Fail.............................................................................................. 173
016-562 ADetected user duplication, in a cert agent...................................................... 165 016-708 HD Full by Annotation/Watermark image......................................................... 174
016-563 ImageLog Memory Full (Exp. Kit)..................................................................... 165 016-709 ART EX Command Error ................................................................................. 174
016-564 Remote Download Server Authentication Failed.............................................. 165 016-710 Delayed Print Fail............................................................................................. 174
016-565 Backup Restore Error....................................................................................... 165 016-711 Email transmission size limit over .................................................................... 174
016-566 Backup Restore Condition Error....................................................................... 165 016-712 Under PANTHER Capacity (I-Formtter) ........................................................... 175
16-567 Backup Capacity Full.......................................................................................... 166 016-713 Security Box Password Error ........................................................................... 175
016-568 Backup Restore Failed ..................................................................................... 166 016-714 Security Box is not Enable ............................................................................... 175
016-569 Attestation Agent error 569 .............................................................................. 166 016-715 ESCP Form Invalid Password.......................................................................... 175
016-716 TIFF Data Overflow.......................................................................................... 175 016-766 SMTP Server File System Error....................................................................... 184
016-717 Fax/Internet FAX Send Result Not Found........................................................ 175 016-767 Invalid E-mail Address ..................................................................................... 184
016-718 Out of PCL6 Memory ....................................................................................... 176 016-768 Invalid Sender Address .................................................................................... 184
016-719 Out of PCL Memory ......................................................................................... 176 016-769 SMTP Server Unsupported DSN ..................................................................... 184
016-720 PCL Command Error........................................................................................ 176 016-770 The direct fax function is canceled by NVM. .................................................... 185
016-721 Other Error ....................................................................................................... 176 016-771 Scan Data Repository ERR (DNS address)..................................................... 185
016-722 Job cancel by staple position NG..................................................................... 176 016-772 Scan Data Repository ERR (DNS Library)....................................................... 185
016-723 Job cancel by punch position NG..................................................................... 176 016-773 Invalid IP Address ............................................................................................ 185
016-724 Complex Position Error of Staple and Punch................................................... 177 016-774 HD Full - Compression Convert ....................................................................... 185
016-725 B-Formatter Library Image Conversion Error................................................... 177 016-775 HD Full - Image Convert .................................................................................. 185
016-726 PDL Auto Switch Fail ....................................................................................... 177 016-776 Image Convert ERR ......................................................................................... 186
016-727 0-page document is unstorable in a MailBox. .................................................. 177 016-777 HD Access ERR-Image Convert ...................................................................... 186
016-728 Unsupported TIFF Data ................................................................................... 177 016-778 HD Full - Scan Image Convert ......................................................................... 186
016-729 TIFF Data Size too Big..................................................................................... 178 016-779 Scan Image Conversion Error.......................................................................... 186
016-730 Unsupported ART Command........................................................................... 178 016-780 HD Access ERR-Image Convert ...................................................................... 186
016-731 Invalid TIFF Data.............................................................................................. 178 016-781 Server Connect ERR........................................................................................ 186
016-732 Form not registerd............................................................................................ 178 016-782 Server Login ERR ............................................................................................ 187
016-733 Destination address resolution error ................................................................ 178 016-783 Invalid Server Path........................................................................................... 187
016-734 Simple transmittion report invocation error ...................................................... 178 016-784 Server Write ERR............................................................................................. 187
016-735 Updating Job Templete .................................................................................... 179 016-785 Server HD Full.................................................................................................. 188
016-736 Remote directory lock error.............................................................................. 179 016-786 HD Full-Scan Write ERR.................................................................................. 188
016-737 Remote lock directory remove error................................................................. 179 016-787 Invalid Server IP ADD ...................................................................................... 188
016-738 PS Booklet Illegal OutPut Size......................................................................... 179 016-788 Retrieve to Browser Failed............................................................................... 188
016-739 PS Booklet Document Output Missmatch ........................................................ 179 016-789 HD Full - Job Memory ...................................................................................... 188
016-740 PS Booklet OutPut Tray Missmatch................................................................. 179 016-790 Email fragment over ......................................................................................... 189
016-741 Download Mode NGJob Fail ............................................................................ 180 016-791 File Retrieve Fail .............................................................................................. 189
016-742 Download Data Product ID Mismatch .............................................................. 180 016-792 Specified Job Not Found.................................................................................. 189
016-743 Device Model/Panel Type Error ....................................................................... 180 016-793 MF I/O HD Full ................................................................................................. 189
016-744 Download Data CheckSum Error ..................................................................... 180 016-794 MediaReader:Media No Insert ......................................................................... 189
016-745 Download Data XPJL Fatal Error ..................................................................... 180 016-795 MediaReader:Format Error .............................................................................. 190
016-746 Unsupported PDF File...................................................................................... 180 016-796 Document insert operation error ...................................................................... 190
016-747 No memory for drawing annotation .................................................................. 181 016-797 MediaReader:Image File Read Error ............................................................... 190
016-748 HD Full ............................................................................................................. 181 016-798 No TrustMarking Option ................................................................................... 190
016-749 JCL Syntax Error.............................................................................................. 181 016-799 PLW Print Instruction Fail................................................................................. 190
016-750 Print job ticket description error........................................................................ 181 016-910 Required Resource Not Ready (IOTsc detect) ................................................ 190
016-751 PDF Error ......................................................................................................... 181 016-911 Multi-Paper Required On A Single Tray........................................................... 190
016-752 PDF Short of Memory ...................................................................................... 182 016-940 Duplex Mix Size NG ......................................................................................... 191
016-753 PDF Password Mismatched............................................................................. 182 016-941 Booklet Duplex Mix Size NG ............................................................................ 191
016-754 PDF LZW Not Installed .................................................................................... 182 016-942 Page Delete Duplex Mix Size NG .................................................................... 191
016-755 PDF Print Prohibited ........................................................................................ 182 016-943 Insert doc Duplex Mix Size NG ........................................................................ 191
016-756 Auditron - Prohibit Service ............................................................................... 182 016-944 Document merge NG ....................................................................................... 191
016-757 Auditron - Invalid User...................................................................................... 182 016-945 Insert doc Duplex print NG............................................................................... 191
016-758 Auditron - Disabled Function............................................................................ 183 016-946 Insert doc NG ................................................................................................... 192
016-759 Auditron - Reached Limit.................................................................................. 183 016-947 APS No Destination Error ................................................................................ 192
016-760 PS Decompose failure ..................................................................................... 183 016-948 Small Book action NG ...................................................................................... 192
016-761 FIFO EMPTY.................................................................................................... 183 016-949 Insert Mix doc NG ............................................................................................ 192
016-762 Print LANG Not Installed .................................................................................. 183 016-981 HDD access error............................................................................................. 192
016-763 POP server is not found. .................................................................................. 183 016-982 HDD access error 2.......................................................................................... 192
016-764 SMTP Server Connect Error ............................................................................ 184 016-983 Image Log HDD Full......................................................................................... 193
016-765 SMTP Server HD Full....................................................................................... 184 016-985 Data size over flow (Scan to Email) ................................................................. 193

Version 1.1 2011/08

2-7
DC-IV 3060G Troubleshooting
Troubleshooting 2011/08 DC-IV 3060G
2-8 Version 1.1

017-xxx FIP 018-517 bmlinks storage-full .......................................................................................... 205

017-700 ThinPrint Connection Timeout Fail ................................................................... 195 018-518 bmlinks operation-not-available ....................................................................... 205
017-701 ThinPrint Connection Fail ................................................................................. 195 018-519 bmlinks unknown-error..................................................................................... 206
017-702 ThinPrint Invalid Data Fail ................................................................................ 195 018-520 Internal error in BMLinkS Scan ........................................................................ 206
017-703 ThinPrint Over Maximum Data Size Fail .......................................................... 195 018-521 request send failure in BMLinkS ...................................................................... 206
017-704 ThinPrint Internal Fail ....................................................................................... 195 018-522 response receive failure in BMLinkS................................................................ 206
017-705 ThinPrint SSL Authentication Invalid Certification Fail ..................................... 195 018-523 image send failure in BMLinkS ........................................................................ 206
017-706 ThinPrint SSL Authentication Before Expiration Fail ........................................ 195 018-524 Invalid device network setting .......................................................................... 206
017-707 ThinPrint SSL Authentication Expired Fail ....................................................... 196 018-525 HDD full or HDD access error .......................................................................... 207
017-708 ThinPrint SSL Authentication Misrepresentation Fail ....................................... 196 018-526 Rejected to be refresh...................................................................................... 207
017-709 ThinPrint SSL Fail ............................................................................................ 196 018-527 JT Monitor Internal error .................................................................................. 207
017-710 SIP Mismatched Media Type Fail..................................................................... 196 018-528 Soap request error ........................................................................................... 207
017-711 SIP Redirect Response Fail ............................................................................. 196 018-529 Duplicate scan request .................................................................................... 207
017-712 SIP Session Timeout Fail ................................................................................. 196 018-530 Authentication error.......................................................................................... 207
017-713 Start TLS Unsupported Fail.............................................................................. 197 018-531 Failed to create a new job................................................................................ 208
017-714 SMTP Over SSL Fail ........................................................................................ 197 018-532 Too many jobs to create a new........................................................................ 208
017-715 SSL Cert Untrusted Fail ................................................................................... 197 018-543 Shared name error in SMB server ................................................................... 208
017-716 SSL Cert Date Invalid Fail ................................................................................ 197 018-547 The number restriction over of SMB scan users .............................................. 208
017-717 SSL Server Cert Expired Fail ........................................................................... 197 018-556 HTTP server script error .................................................................................. 208
017-718 SSL Server Cert Invalid Fail ............................................................................. 198 018-557 HTTP Invalid char in filename.......................................................................... 209
017-719 SMTP Over SSL Internal Fail ........................................................................... 198 018-558 HTTP file not found .......................................................................................... 209
017-720 Contract Type Fail ............................................................................................ 198 018-559 HTTP File duplication fail ................................................................................. 209
017-721 Geographic Region Fail.................................................................................... 198 018-560 HTTP server login fail ...................................................................................... 209
017-722 Total Impressions Over Fail ............................................................................. 198 018-561 HTTP server not found..................................................................................... 209
017-723 DocuWorks Unsupported character Fail .......................................................... 199 018-562 HTTP client error.............................................................................................. 209
017-731 POP Server Not ConnectFail ........................................................................... 199 018-563 HTTP server error ............................................................................................ 210
018-564 Host name solution error in HTTP ................................................................... 210
018-xxx FIP 018-565 Proxy name solution error in HTTP.................................................................. 210
018-400 IPSEC Error (Configuration Mismatch) ............................................................ 201 018-566 Server Connect error in HTTP ......................................................................... 210
018-401 Incosistent SIP configuration............................................................................ 201 018-567 HTTP server access fail ................................................................................... 210
018-402 SIP server communication fail.......................................................................... 201 018-568 HTTP server SSL access fail ........................................................................... 211
018-403 SIP registraion fail (authentication) .................................................................. 201 018-569 HTTP server certificate fail............................................................................... 211
018-404 SIP registration fail(other)................................................................................. 201 018-570 HTTP certificate fail.......................................................................................... 211
018-405 UserAccount Disable........................................................................................ 202 018-571 Internal error in Scan ....................................................................................... 211
018-500 CA Message Receiver Boot Error(S_cert lost)................................................. 202 018-572 Invalid char in context ...................................................................................... 211
018-501 CA Server Connection Error............................................................................. 202 018-573 Invalid char in server........................................................................................ 212
018-502 Login failure in SMB ......................................................................................... 202 018-574 Invalid char in volume ...................................................................................... 212
018-503 CA Message Receiver Timeout........................................................................ 202 018-575 Invalid char in login .......................................................................................... 212
018-504 CA SessionID Mismatch................................................................................... 203 018-576 Invalid char in path........................................................................................... 212
018-505 SMB-DOS protocol error 1-005 ........................................................................ 203 018-577 Invalid char in file ............................................................................................. 212
018-506 CA FieldID Mismatch........................................................................................ 203 018-578 Nw server not found......................................................................................... 212
018-507 CA Credential Error .......................................................................................... 203 018-579 Nw server disk full ............................................................................................ 213
018-508 CA Server Fatal Error....................................................................................... 204 018-580 Netware invalid volume.................................................................................... 213
018-509 Template parameter conflict............................................................................. 204 018-581 Netware invalid path ........................................................................................ 213
018-510 Host name solution error in BMLinkS............................................................... 204 018-582 Access right fail................................................................................................ 213
018-511 DNS server un-sets up in BMLinkS.................................................................. 204 018-583 Nw server disk error......................................................................................... 214
018-512 Service Connect error in BMLinkS ................................................................... 204 018-584 Nw server access fail ....................................................................................... 214
018-513 BMLinkS Service Not Found .......................................................................... 204 018-585 Netware error in use ........................................................................................ 214
018-514 bmlinks access-right-violation .......................................................................... 205 018-586 Netware login fail ............................................................................................. 214
018-515 bmlinks storage-access-error ........................................................................... 205 018-587 File duplication fail ........................................................................................... 214
018-516 bmlinks unsupported-attribute .......................................................................... 205 018-588 Scan filing policy invalid ................................................................................... 215
018-589 NEXTNAME.DAT error .................................................................................... 215 018-770 LDAP protocol error 70 .................................................................................... 223
018-590 Same name exists............................................................................................ 215 018-771 LDAP protocol error 71 .................................................................................... 224
018-591 File name suffix limit over................................................................................. 215 018-780 LDAP protocol error 80 .................................................................................... 224
018-592 lock folder create fail ........................................................................................ 215 018-781 LDAP protocol error 81 .................................................................................... 224
018-593 lock folder delete fail ........................................................................................ 215 018-782 LDAP protocol error 82 .................................................................................... 224
018-595 Detected user duplication, in LDAP ................................................................. 216 018-783 LDAP protocol error 83 .................................................................................... 224
018-596 LDAP protocol error 596 .................................................................................. 216 018-784 LDAP protocol error 84 .................................................................................... 224
018-700 Network Stack is not Initialized Fail.................................................................. 216 018-785 LDAP protocol error 85 .................................................................................... 225
018-701 LDAP protocol error 01 .................................................................................... 216 018-786 LDAP protocol error 86 .................................................................................... 225
018-702 LDAP protocol error 02 .................................................................................... 216 018-787 LDAP protocol error 87 .................................................................................... 225
018-703 LDAP protocol error 03 .................................................................................... 216 018-788 LDAP protocol error 88 .................................................................................... 225
018-704 LDAP protocol error 04 .................................................................................... 217 018-789 LDAP protocol error 89 .................................................................................... 225
018-705 LDAP protocol error 05 .................................................................................... 217 018-790 LDAP protocol error 90 .................................................................................... 225
018-706 LDAP protocol error 06 .................................................................................... 217 018-791 LDAP protocol error 91 .................................................................................... 226
018-707 LDAP protocol error 07 .................................................................................... 217 018-792 LDAP protocol error 92 .................................................................................... 226
018-708 LDAP protocol error 08 .................................................................................... 217 018-793 LDAP protocol error 93 .................................................................................... 226
018-709 Active Communication is Unavailable Now Fail ............................................... 217 018-794 LDAP protocol error 94 .................................................................................... 226
018-710 LDAP protocol error 10 .................................................................................... 218 018-795 LDAP protocol error 95 .................................................................................... 226
018-711 LDAP protocol error 11 .................................................................................... 218 018-796 LDAP protocol error 96 .................................................................................... 226
018-712 LDAP protocol error 12 .................................................................................... 218 018-797 LDAP protocol error 97 .................................................................................... 226
018-713 LDAP protocol error 13 .................................................................................... 218
018-714 LDAP protocol error 14 .................................................................................... 218 021-xxx FIP
018-716 LDAP protocol error 16 .................................................................................... 219 021-210 USB IC Card Reader connection error............................................................. 229
018-717 LDAP protocol error 17 .................................................................................... 219 021-211 USB IC Card Reader broken............................................................................ 229
018-718 LDAP protocol error18 ..................................................................................... 219 021-212 USB IC Card Reader preparing error............................................................... 229
018-719 LDAP protocol error 19 .................................................................................... 219 021-213 Controller Price Table Error ............................................................................. 229
018-720 LDAP protocol error 20 .................................................................................... 219 021-214 USB IC Card Reader encryption setting error.................................................. 229
018-721 LDAP protocol error 21 .................................................................................... 219 021-215 Invalid Accessory Kind Setting......................................................................... 230
018-725 Kerberos Attestation protocol error 22 ............................................................. 220 021-360 EP Accessory Fail ............................................................................................ 230
018-726 Kerberos Attestation protocol error 70 ............................................................. 220 021-361 EP Accessory Kind Config Error ...................................................................... 230
018-727 Kerberos Attestation protocol error 71 ............................................................. 220 021-400 Check Request................................................................................................. 230
018-728 Kerberos Attestation protocol error 72 ............................................................. 220 021-401 USB IC Card Reader connection error info...................................................... 230
018-732 LDAP protocol error 32 .................................................................................... 220 021-500 EPAccessoryJobExclusion............................................................................... 230
018-733 LDAP protocol error 33 .................................................................................... 220 021-501 Invalid URL has detected. ................................................................................ 231
018-734 LDAP protocol error 34 .................................................................................... 221 021-502 Couldn’t resolve proxy name............................................................................ 231
018-735 LDAP protocol error 35 .................................................................................... 221 021-503 Couldn’t resolve host name.............................................................................. 231
018-736 LDAP protocol error 36 .................................................................................... 221 021-504 Couldn’t connect to host/proxy......................................................................... 231
018-748 LDAP protocol error 48 .................................................................................... 221 021-505 Couldn’t establish SSL session........................................................................ 232
018-749 LDAP protocol error 49 .................................................................................... 221 021-506 An invalid peer certificate has received............................................................ 232
018-750 LDAP protocol error 50 .................................................................................... 221 021-507 Proxy unauthorized access. ............................................................................. 232
018-751 LDAP protocol error 51 .................................................................................... 222 021-508 A connection to host/proxy has timed out. ....................................................... 232
018-752 LDAP protocol error 52 .................................................................................... 222 021-509 SOAP Fault: An invalid message detected. ..................................................... 232
018-753 LDAP protocol error 53 .................................................................................... 222 021-510 SOAP Fault: The MC already unregistered...................................................... 233
018-754 LDAP protocol error 54 .................................................................................... 222 021-511 SOAP Fault: The MC already registered (WEP). ............................................. 233
018-764 LDAP protocol error 64 .................................................................................... 222 021-512 SOAP Fault: The MC already registered (EP-SV). .......................................... 233
018-765 LDAP protocol error 65 .................................................................................... 222 021-513 SOAP Fault: The MC already registered (EP-DX). .......................................... 233
018-766 LDAP protocol error 66 .................................................................................... 223 021-514 SOAP Fault: The MC already registered (EP-TRESS). ................................... 233
018-767 LDAP protocol error 67 .................................................................................... 223 021-515 SOAP Fault: An invalid product code detected. ............................................... 234
018-768 LDAP protocol error 68 .................................................................................... 223 021-516 SOAP Fault: An invalid serial number detected. .............................................. 234
018-769 LDAP protocol error 69 .................................................................................... 223 021-517 SOAP Fault: The service not responded.......................................................... 234

Version 1.1 2011/08

2-9
DC-IV 3060G Troubleshooting
Troubleshooting 2011/08 DC-IV 3060G
2-10 Version 1.1

021-518 SOAP Fault: An internal error occurred on server............................................ 234 024-350 IOT-ESS Communication Fail 10..................................................................... 246
021-519 SOAP Fault: Service is temporarily unavailable............................................... 234 024-351 IOT-ESS Communication Fail 11..................................................................... 246
021-520 Couldn’t connect to CA..................................................................................... 235 024-352 IOT-ESS Communication Fail 12..................................................................... 246
021-521 A connection to CA has timed out. ................................................................... 235 024-353 IOT-ESS Communication Fail 13..................................................................... 247
021-522 A miscellaneous CA comm error has detected. ............................................... 235 024-354 IOT-ESS Communication Fail 14..................................................................... 247
021-523 An internal error has occurred.......................................................................... 235 024-355 IOT-ESS Communication Fail 15..................................................................... 247
021-524 A registeration conflict has detected. ............................................................... 236 024-356 IOT-ESS Communication Fail 16..................................................................... 247
021-525 An unregistration conflict has detected. ........................................................... 236 024-357 IOT-ESS Communication Fail 17..................................................................... 247
021-526 A miscellaneous http session error has detected............................................. 236 024-358 IOT-ESS Communication Fail 18..................................................................... 247
021-527 An invalid message has received..................................................................... 236 024-359 IOT-ESS Communication Fail 19..................................................................... 248
021-528 A communication settings was set as disabled. ............................................... 236 024-360 IOT-ESS Initialization Fail ................................................................................ 248
021-529 Device has already latest firmware. ................................................................. 237 024-361 Invalid IOT PaperSizeGroup Info ..................................................................... 248
021-530 An internal error has occurred on update server.............................................. 237 024-362 Page Sync Illegal Start..................................................................................... 248
021-531 Service is temporarily unavailable on update svr ............................................. 237 024-363 Page Sync Illegal Stop..................................................................................... 248
021-532 Found an unsupported ROM set. ..................................................................... 237 024-364 DMA Transfer Fail ............................................................................................ 248
021-533 Software Update unoperational by user. .......................................................... 237 024-365 Overflow on Loop Back Write .......................................................................... 249
021-534 Found an unsupported submodule................................................................... 237 024-366 JBIG Library Other Fail .................................................................................... 249
021-535 Found an unsupported peripheral. ................................................................... 238 024-367 Decompress Other Fail .................................................................................... 249
021-700 Accessory Failure............................................................................................. 238 024-368 PCI Error .......................................................................................................... 249
021-701 Accessory Preparing ........................................................................................ 238 024-370 Marker Code Detection Fail ............................................................................. 249
021-731 EP Accessory - Function Disabled ................................................................... 238 024-371 IOT-ESSCommunication Fail 21...................................................................... 250
021-732 EP Accessory Error732 .................................................................................... 238 024-372 IOT-ESSCommunication Fail 22...................................................................... 250
021-733 EP Accessory Error733 .................................................................................... 238 024-373 IOT-ESSCommunication Fail 23...................................................................... 250
021-750 U Parts Request Fail (EP-SV) .......................................................................... 239 024-374 Regi Con PLL Parameter Fail .......................................................................... 250
021-751 Maintenance Request Fail (EP-SV) ................................................................. 239 024-375 IOT-ESSCommunication Fail 24...................................................................... 250
021-770 U Parts Request Fail (EP-DX).......................................................................... 239 024-376 IOT-ESS Communication Fail 25..................................................................... 250
021-771 Maintenance Request Fail (EP-DX) ................................................................. 239 024-600 Billing Master Counter repair ........................................................................... 250
021-772 EPDX Install, Remove Error............................................................................. 239 024-601 Billing Backup Counter 1 repair ....................................................................... 251
021-941 EP - Scan Service Paused By Disable............................................................. 239 024-602 Billing Backup Counter 2 repair ....................................................................... 251
021-942 EP - Scan Service Paused By Color Mode ...................................................... 240 024-603 SWKey Master Counter repair ......................................................................... 251
021-943 EP - Print Service Paused By Disable.............................................................. 240 024-604 SWKey Backup Counter 1 repair ..................................................................... 251
021-944 EP - Print Service Paused By Color Mode ....................................................... 240 024-605 SWKey Backup Counter 2 repair ..................................................................... 251
021-945 EP - Service Paused By Disable ...................................................................... 240 024-606 Billing Meter Type Master Counter repaire ...................................................... 251
021-946 EP - Service Paused By Color Mode ............................................................... 240 024-607 Billing Meter Type Backup Counter 1 repaire ................................................. 251
021-947 Subtractive Accessory Disable (Scan) ............................................................. 240 024-608 Billing Meter Type Backup Counter 2 repaire ................................................. 252
021-948 Subtractive Accessory Disable (Print) .............................................................. 240 024-609 Billing CountType Master Counter repaire ....................................................... 252
021-949 Subtractive Accessory Disable......................................................................... 241 024-610 Billing CountType Backup Counter 1 repaire.................................................. 252
024-611 Billing CountType Backup Counter 2 repaire.................................................. 252
023-xxx FIP 024-612 Modal Break Point Master Counter repaire...................................................... 252
023-600 Held Down Key Error(UI-Panel) ....................................................................... 243 024-613 Modal Break Point Backup Counter 1 repaire.................................................. 252
023-601 Held Down Softkey Error(UI-Panel) ................................................................. 243 024-614 Modal Break Point Backup Counter 2 repaire.................................................. 252
024-xxx FIP 024-700 Shortage memory capacity, or no Hard Disk ................................................... 253
024-340 IOT-ESS Communication Fail 1 ....................................................................... 245 024-701 Invalid instruction of face inversion .................................................................. 253
024-341 IOT-ESS Communication Fail 2 ....................................................................... 245 024-702 Paper Jam........................................................................................................ 253
024-342 IOT-ESS Communication Fail 3 ....................................................................... 245 024-703 Booklet Sheets Count Over While Printing Fail ............................................... 253
024-343 IOT-ESS Communication Fail 4 ....................................................................... 245 024-742 Print Booklet sheets counts over ..................................................................... 253
024-345 IOT-ESS Communication Fail 5 ....................................................................... 245 024-746 Print Request Failure-Paper ............................................................................ 254
024-346 IOT-ESS Communication Fail 6 ....................................................................... 245 024-747 Print Instruction Fail ......................................................................................... 254
024-347 IOT-ESS Communication Fail 7 ....................................................................... 246 024-748 Bates Numbering Digit Over ............................................................................ 254
024-348 IOT-ESS Communication Fail 8 ....................................................................... 246 024-775 Print Booklet sheets counts over(Not field attachment) ................................... 254
024-349 IOT-ESS Communication Fail 9 ....................................................................... 246 024-900 Upper Tray Out Of Place ................................................................................. 254
024-910 Tray1 size mismatch ........................................................................................ 254 024-963 Finisher Punch DustBox FULL......................................................................... 263
024-911 Tray2 size mismatch ........................................................................................ 255 024-965 ATS/APS No Paper (IOTsc detect) .................................................................. 263
024-912 Tray3 size mismatch ........................................................................................ 255 024-966 ATS/APS No Destination Error ........................................................................ 263
024-913 Tray4 size mismatch ........................................................................................ 255 024-967 Different width Mix Paper detect (Stapler job).................................................. 264
024-914 Tray6 size mismatch ........................................................................................ 255 024-968 Stapler/Punch Batting ...................................................................................... 264
024-915 Tray7 size mismatch ........................................................................................ 255 024-969 Different width Mix Punch ................................................................................ 264
024-916 Mix Full Stack................................................................................................... 256 024-970 Tray 6 Out Of Place ......................................................................................... 264
024-917 Stacker Tray Staple Set Over Count................................................................ 256 024-971 Tray 7 Out Of Place ......................................................................................... 264
024-919 FaceUP Tray Close.......................................................................................... 256 024-972 Tray6 size mismatch ........................................................................................ 264
024-920 Face Down Tray1 Paper FULL ........................................................................ 256 024-973 Tray7 size mismatch ........................................................................................ 265
024-922 Face Down Tray2 Paper FULL ........................................................................ 256 024-974 Interposer Tray Size Mismatch ........................................................................ 265
024-923 Operation Y Toner Empty ................................................................................ 256 024-975 Copy Booklet sheets counts over..................................................................... 265
024-924 Operation M Toner Empty................................................................................ 257 024-976 Finisher Staple Status NG................................................................................ 265
024-925 Operation C Toner Empty ................................................................................ 257 024-977 Stapler Feed Ready Fail .................................................................................. 265
024-926 Punch DustBox Miss Set.................................................................................. 257 024-978 Booklet Stapler NG .......................................................................................... 265
024-927 OCT Full Stack................................................................................................. 257 024-979 Stapler Near Empty.......................................................................................... 266
024-928 Scratch Sheet Compile (A-Fin) ........................................................................ 257 024-980 Finisher Stacker Tray Full ................................................................................ 266
024-929 Center Tray Full Stack ..................................................................................... 257 024-981 Finisher TopTray Full ....................................................................................... 266
024-930 Stacker Tray Full (LargeSize Full).................................................................... 257 024-982 Stacker Lower Safety warning ......................................................................... 266
024-931 Staple Dust Full................................................................................................ 258 024-983 Booklet Tray Full .............................................................................................. 267
024-932 Staple Box Set Fail........................................................................................... 258 024-984 Booklet Low Staple F ....................................................................................... 267
024-933 Operation Y Drum End of Life .......................................................................... 258 024-985 SMH Stop check .............................................................................................. 267
024-934 Paper kind mismatch........................................................................................ 258 024-987 Envelop Folder Tray Full .................................................................................. 267
024-935 Tray 1 paper mismatch .................................................................................... 258 024-988 Envelop Folder Tray Set Fail............................................................................ 267
024-936 Tray 2 paper mismatch .................................................................................... 258 024-989 Booklet Low Staple R....................................................................................... 267
024-937 Tray 3 paper mismatch .................................................................................... 259 024-990 Punch Dust Full................................................................................................ 268
024-938 OHP kind mismatch at Tray4 (Not white frame OHP)...................................... 259
024-939 OHP kind mismatch (Not white frame OHP) .................................................... 259 025-xxx FIP
024-940 Folder Tray Out Of Place ................................................................................. 259 025-596 Diag HDD Mentenance Fail ............................................................................. 269
024-941 Folder Tray Full Stack ...................................................................................... 259 025-597 Diag HDD Initialize Fail .................................................................................... 269
024-942 Booklet sheets counts over .............................................................................. 260 026-xxx FIP
024-943 Booklet Low Staple .......................................................................................... 260 026-400 Exceed the number of connection of USB Host Fail ........................................ 271
024-945 Booklet Full Stack ............................................................................................ 260 026-700 LDAP protocol MAX error................................................................................. 271
024-946 Tray 1 Out Of Place ......................................................................................... 260 026-701 Adress Book request overflow ......................................................................... 271
024-947 Tray 2 Out Of Place ......................................................................................... 260 026-702 Adress Book directory service overflow ........................................................... 271
024-948 Tray 3 Out Of Place ......................................................................................... 261 026-703 Abort with Logout ............................................................................................. 271
024-949 Tray 4 Out Of Place ......................................................................................... 261 026-704 DocuWorks Error.............................................................................................. 271
024-950 Tray 1 Empty.................................................................................................... 261 026-705 DocuWorks Short of Memory ........................................................................... 272
024-951 Tray 2 Empty.................................................................................................... 261 026-706 DocuWorks Print Prohibited ............................................................................. 272
024-952 Tray 3 Empty.................................................................................................... 261 026-707 DocuWorks Unlock Failed................................................................................ 272
024-953 Tray 4 Empty.................................................................................................... 261 026-708 URL data size over........................................................................................... 272
024-954 Tray SMH Empty.............................................................................................. 262 026-709 URL hdd full ..................................................................................................... 272
024-955 Tray 6 Empty.................................................................................................... 262 026-710 S/MIME unsupported cipher decrypt fail .......................................................... 272
024-956 Tray 7 Empty.................................................................................................... 262 026-711 Multi-page file size over ................................................................................... 273
024-957 Interposer Empty.............................................................................................. 262 026-712 HTTP out job overlap error............................................................................... 273
024-958 SMH size mismatch ......................................................................................... 262 026-713 Couldnt detect proxy server automatically. ...................................................... 273
024-959 Tray1 size mismatch ........................................................................................ 262 026-714 Couldnt connect to Xerox server or proxy........................................................ 273
024-960 Tray2 size mismatch ........................................................................................ 263 026-715 Connection to Xerox server has timed out. ...................................................... 274
024-961 Tray3 size mismatch ........................................................................................ 263 026-716 An invalid state message received from server. .............................................. 274
024-962 Tray4 size mismatch ........................................................................................ 263

Version 1.1 2011/08

2-11
DC-IV 3060G Troubleshooting
Troubleshooting 2011/08 DC-IV 3060G
2-12 Version 1.1

026-717 Invalid network settings were found. ................................................................ 274 027-531 SMB scan filing policy injustice ........................................................................ 285
026-718 PS Print Instruction Fail.................................................................................... 274 027-532 NEXTNAME.DAT file access error in SMB ...................................................... 285
026-719 Internal error in Scan........................................................................................ 275 027-533 Internal error in SMB Scan............................................................................... 285
026-720 Media full .......................................................................................................... 275 027-543 SMB server name specification error............................................................... 286
026-721 Media access fail.............................................................................................. 275 027-547 SMB Protocol error 4-007 ................................................................................ 286
026-722 Media format fail............................................................................................... 275 027-548 SMB Protocol error 4-008 ................................................................................ 286
026-723 Media access fail.............................................................................................. 275 027-549 SMB Protocol error 4-009 ................................................................................ 286
026-724 Remote Download file size error ...................................................................... 276 027-564 SMB Protocol error 4-024 ................................................................................ 287
026-725 Remote Download file checksum error ............................................................ 276 027-565 SMB Protocol error 4-025 ................................................................................ 287
026-726 Options inconsistent ......................................................................................... 276 027-566 SMB Protocol error 4-026 ................................................................................ 287
026-727 Media filepath fail ............................................................................................. 276 027-569 SMB (TCP/IP)is not started.............................................................................. 287
026-728 WSD Scan Network Access Fail ...................................................................... 276 027-572 SMB Protocol error 4-032 ................................................................................ 288
026-729 WSD Scan Data Transfer Fail .......................................................................... 276 027-573 SMB Protocol error 4-033 ................................................................................ 288
026-730 Can’t Detect Paper Size Of Specified Tray ...................................................... 277 027-574 SMB Protocol error 4-034 ................................................................................ 288
026-731 PJL PIN Number Fail........................................................................................ 277 027-576 SMB Protocol error 4-036 ................................................................................ 288
026-732 PJL Printcount Range Over Fail....................................................................... 277 027-578 SMB Protocol error 4-038 ................................................................................ 288
026-733 PJL Password Fail............................................................................................ 277 027-584 SMB Protocol error 4-044 ................................................................................ 288
026-734 Can not change to the PJLDIAG MODE .......................................................... 277 027-585 SMB Protocol error 4-045 ................................................................................ 289
026-735 Authentication Makes Waiting Print Jobs Deleted............................................ 277 027-586 SMB Protocol error 4-046 ................................................................................ 289
027-587 SMB Protocol error 4-047 ................................................................................ 289
027-xxx FIP 027-588 SMB Protocol error 4-048 ................................................................................ 289
027-400 Net Off Line ...................................................................................................... 279 027-589 SMB Protocol error 4-049 ................................................................................ 289
027-442 Duplicat IP address .......................................................................................... 279 027-590 SMB Protocol error 4-050 ................................................................................ 290
027-443 DNS renewal failure of dynamic ....................................................................... 279 027-591 SMB Protocol error 4-051 ................................................................................ 290
027-444 Duplicat IP address .......................................................................................... 279 027-599 SMB Protocol error 4-other .............................................................................. 290
027-445 Illegal IP address.............................................................................................. 280 027-600 ExtPrint Check Mode Error .............................................................................. 290
027-446 Duplicat IP address .......................................................................................... 280 027-700 Mail address domain err .................................................................................. 290
027-447 Duplicat IP address .......................................................................................... 280 027-701 Disconnect network cable ................................................................................ 291
027-452 Duplicat IP address .......................................................................................... 280 027-702 Certificate for addresses, was not found......................................................... 291
027-500 SMTP Server Fail for Mail IO ........................................................................... 281 027-703 Certificate for addresses, was expired ............................................................. 291
027-501 POP Server Fail for Mail IO.............................................................................. 281 027-704 Certificate for addresses, was untrusted.......................................................... 291
027-502 POP Authentication Fail for Mail IO.................................................................. 281 027-705 Certificate for addresses, was revoked ............................................................ 291
027-503 POP server communication timeout................................................................. 281 027-706 Certificate not found......................................................................................... 291
027-504 Response reception is not expected from server ............................................. 281 027-707 Certificate expired ............................................................................................ 292
027-513 SMB Scan client has no right to access. .......................................................... 281 027-708 Certificate untrusted......................................................................................... 292
027-514 Host name solution error in SMB ..................................................................... 282 027-709 Certificate revoked ........................................................................................... 292
027-515 DNS server un-sets up in SMB ........................................................................ 282 027-710 S/MIME mail was disabled ............................................................................... 292
027-516 Server connection error in SMB ....................................................................... 282 027-711 S/MIME mail sender certificate not found ........................................................ 292
027-518 Login name or a password error in SMB.......................................................... 282 027-712 S/MIME mail sender certificate not valid .......................................................... 292
027-519 Scanning picture preservation place error in SMB ........................................... 283 027-713 S/MIME mail was altered ................................................................................. 293
027-520 File name acquisition failure from SMB server................................................. 283 027-714 S/MIME mail sender impersonation ................................................................. 293
027-521 File name suffix limit over in SMB .................................................................... 283 027-715 S/MIME mail certficate not support .................................................................. 293
027-522 File creation failure in SMB .............................................................................. 283 027-716 No-Signed mail receipt was rejected ............................................................... 293
027-523 Lock folder creation failure in SMB................................................................... 284 027-717 No MX Record at the DNS............................................................................... 293
027-524 Folder creation failure in SMB .......................................................................... 284 027-720 Ext Srv. Host Not Found .................................................................................. 293
027-525 File delete failure in SMB ................................................................................. 284 027-721 Ext Srv. Not Found........................................................................................... 294
027-526 Lock folder delete failure in SMB...................................................................... 284 027-722 Ext Srv. Timeout Fail........................................................................................ 294
027-527 Folder delete failure in SMB ............................................................................. 284 027-723 Ext Srv. Authentication Fail .............................................................................. 294
027-528 Data write-in failure to SMB server................................................................... 285 027-724 Ext Srv. Access Fail ......................................................................................... 294
027-529 Data read failure from SMB server................................................................... 285 027-725 Ext Srv. Operation Fail..................................................................................... 294
027-530 File name duplicate failure in SMB................................................................... 285 027-726 Ext Srv. Unknown State ................................................................................... 295
027-727 Ext Srv. Req Invalid Params ............................................................................ 295 028-910 Wrong Fusing Unit Type Fail............................................................................ 305
027-728 Ext Srv. Req File Exceed ................................................................................. 295 028-911 Wrong Fusing Unit Mode Fail........................................................................... 305
027-730 SMTP mail division error .................................................................................. 295 028-912 Fusing Unit Lever Envelope Fail ...................................................................... 305
027-731 Server Limit Err ................................................................................................ 295
027-732 Server Access Err ............................................................................................ 295 033-xxx FIP
027-733 Server SSL Err ................................................................................................. 296 033-310 Fax Charge Function Fail By Multi Channel..................................................... 307
027-734 Server Certificate Err........................................................................................ 296 033-311 Invalid Addressbook Data are Registered........................................................ 307
027-735 Device SSL Config Err ..................................................................................... 296 033-312 Controller not respond when system is changing mode .................................. 307
027-736 Device Certificate Err ....................................................................................... 296 033-313 USB disconnected............................................................................................ 307
027-737 Template Server Read ERR ............................................................................ 296 033-314 Controller ROM Fax Card ROM mismatch...................................................... 307
027-739 Invalid Template Server Path........................................................................... 297 033-315 USB Fatal Error................................................................................................ 307
027-740 Template Server Login ERR ............................................................................ 297 033-316 FAX Device Cont Error..................................................................................... 307
027-741 Template Server Connect Fail ......................................................................... 297 033-317 FAX Device Error ............................................................................................. 308
027-742 HD File System Full ......................................................................................... 297 033-318 Image Processing Error ................................................................................... 308
027-743 Template Server Install ERR............................................................................ 297 033-319 Fax Control task detects error.......................................................................... 308
027-744 Template Server ADD ERR (DNS Library) ...................................................... 297 033-320 Controller not respond when system is Booting............................................... 308
027-745 Template Server ADD ERR (DNS address)..................................................... 298 033-321 Fax Card not respond when system is Booting................................................ 308
027-746 JobTemplate Pool Server Not Ready............................................................... 298 033-322 FAX Card I/F timeout ....................................................................................... 308
027-750 Fax document incongruent............................................................................... 298 033-323 FAX Card Mini I/F timeout................................................................................ 308
027-751 Job Template analysis error............................................................................. 298 033-324 USB state change Error ................................................................................... 309
027-752 Must user un inputting...................................................................................... 298 033-325 FCM Fatal Error ............................................................................................... 309
027-753 Job flow service request disabled .................................................................... 298 033-326 Mini Manager Fatal Error ................................................................................. 309
027-754 Job flow service File signature setting mismatch ............................................. 299 033-327 FCM no response to stop request.................................................................... 309
027-760 XJT Command Fail .......................................................................................... 299 033-328 Failed to initialize fax log .................................................................................. 309
027-761 Web Print time out............................................................................................ 299 033-329 Detected fax process failuer............................................................................. 309
027-762 Illegal Web Print job ticket................................................................................ 299 033-330 FoIP Unrecoverable Error ................................................................................ 310
027-763 Auditron - Cannot Verify User .......................................................................... 300 033-331 FoIP Controller Init Fail .................................................................................... 310
027-770 PDL Error ......................................................................................................... 300 033-332 FoIP Cont not respond when system is Booting .............................................. 310
027-771 DFE Disk Full ................................................................................................... 300 033-333 FoIP Cont not respond when system is sleeping ............................................. 310
027-772 SMTP server error (HELO Command refusal) ................................................. 300 033-334 Can not send a message to FoIP CONT ......................................................... 310
027-773 SMTP server communication timeout .............................................................. 300 033-335 Illegal fault code notice..................................................................................... 310
027-774 SMTP address inaccurate character................................................................ 300 033-336 Access to a non-mounted channel................................................................... 310
027-775 Too many SMTP address ............................................................................... 300 033-337 FaxCard mismatch ........................................................................................... 311
027-776 SMTP server error (EHLO Command refusal) ................................................. 300 033-338 Illegal type of FaxBox....................................................................................... 311
027-777 SMTP server un-supports SMTP-AUTH. ......................................................... 301 033-339 faxc2 not respond when system is sleeping..................................................... 311
027-778 There is no mode specified by SMTP-AUTH. .................................................. 301 033-363 Fax Card Reset (Reboot) ................................................................................. 311
027-779 It attestation-fails by SMTP-AUTH ................................................................... 301 033-500 No CS after RS Req......................................................................................... 311
027-796 Email Not Printed ............................................................................................. 301 033-501 No Appropriate PIX Data.................................................................................. 311
027-797 Invalid Output Destination ................................................................................ 301 033-502 Post-message resend exceeded...................................................................... 311
027-910 Manual duplex operation(Back Print from Tray7)............................................. 301 033-503 T1 Timeout ....................................................................................................... 312
027-911 Manual duplex(Back Print from Tray6)............................................................. 302 033-504 T2 Timeout ....................................................................................................... 312
027-912 Manual duplex(Back Print from Tray5)............................................................. 302 033-505 T5 Timeout ....................................................................................................... 312
027-913 Manual duplex(Back Recovery - Front Print) ................................................... 302 033-506 DCN Receive ................................................................................................... 312
027-914 Manual duplex(Back Recovery - Front Print) ................................................... 302 033-507 Unable to receive by remote ............................................................................ 312
027-915 Manual duplex(Back Recovery - Front Print) ................................................... 302 033-508 Destination Polling Error .................................................................................. 312
027-916 Manual duplex(Back Recovery - Back Print).................................................... 302 033-509 DCS/NSS Resend Exceeded........................................................................... 313
027-917 Manual duplex(Back Recovery - Back Print).................................................... 302 033-510 Fallback Error................................................................................................... 313
027-918 Manual duplex(Back Recovery - Back Print).................................................... 302 033-511 No response after 3rd DTC/NSC ..................................................................... 313
033-512 Remote has no Relay....................................................................................... 313
028-xxx FIP 033-513 Remote has no Mailbox ................................................................................... 313

Version 1.1 2011/08

2-13
DC-IV 3060G Troubleshooting
Troubleshooting 2011/08 DC-IV 3060G
2-14 Version 1.1

033-514 Carrier Down Detected..................................................................................... 313 033-566 No destination specified................................................................................... 321

033-516 EOR Receive.................................................................................................... 314 033-567 Dial Error (Incorrect Dial Data.)........................................................................ 322
033-517 ECM Phase C Flag Timeout............................................................................. 314 033-568 FCM watchdog timeout in FAX comm ............................................................. 322
033-518 Remote cannot receive SUB. ........................................................................... 314 033-569 Detected image direction conflict ..................................................................... 322
033-519 PTX has no SEP capability .............................................................................. 314 033-570 Retry Over(no shutdown notification setting) ................................................... 322
033-520 Remote cannot receive passward .................................................................... 314 033-571 Manual send job canceled(FaxReportLogFull) ................................................ 322
033-521 Transmission Canceled via DTMF ................................................................... 314 033-572 FaxReport print job canceled(JobFull occured) ............................................... 322
033-522 DTMF I/F Timeout ............................................................................................ 314 033-573 domain regulation check error ......................................................................... 323
033-523 Line 1 not connected ........................................................................................ 315 033-574 Access to a non-mounted channel................................................................... 323
033-524 Line 2 not connected ........................................................................................ 315 033-575 Modem Polarity Inversion Detected ................................................................. 323
033-525 Line 3 not connected ........................................................................................ 315 033-576 Inaccurate dial data.......................................................................................... 323
033-526 ECM Error ........................................................................................................ 315 033-577 Modem Image Under Run................................................................................ 323
033-527 EOR Send ........................................................................................................ 315 033-578 Modem Frame Size Over ................................................................................. 323
033-528 RTN Send......................................................................................................... 315 033-580 Missing VoIP Gateway..................................................................................... 323
033-529 RTN Receive .................................................................................................... 316 033-581 Access Authentication failure........................................................................... 323
033-530 DTMF Illegal Procedure Error ......................................................................... 316 033-582 Mismatched ability ........................................................................................... 324
033-531 DTMF Procedure Error..................................................................................... 316 033-583 Temporarily unavailable ................................................................................... 324
033-532 Illegal Command Received .............................................................................. 316 033-584 SIP request timeout ......................................................................................... 324
033-533 T.30 Protocol Error ........................................................................................... 316 033-585 SIP request error.............................................................................................. 324
033-534 Unsupported Function at Remote .................................................................... 316 033-586 T38 Protocol Not Ready................................................................................... 324
033-535 DCN Receive at Phase B Send........................................................................ 316 033-587 T38 Session Error ............................................................................................ 325
033-536 Ring Stopped before Fax Device Release ....................................................... 317 033-588 T38 Packet Lost ............................................................................................... 325
033-537 In and out call conflict....................................................................................... 317 033-589 T38 Malformed Packet Received..................................................................... 325
033-538 Fax Sending Image Process Error ................................................................... 317 033-590 T38 Send Error ................................................................................................ 325
033-539 Fax Receiving Image Process Error................................................................. 317 033-591 FoIP Max Sessions Over ................................................................................. 325
033-540 Fax Printing Image Process Error .................................................................... 317 033-592 FoIP Internal Timeout ...................................................................................... 325
033-541 No destination specified ................................................................................... 317 033-593 Canceled By Remote Peer .............................................................................. 326
033-542 Selected Channel Dial Error............................................................................. 318 033-710 Document does not exist ................................................................................. 326
033-543 Dial Error (Incorrect Dial Data.) ........................................................................ 318 033-711 Illegal Page inside Document .......................................................................... 326
033-544 Busy tone detect............................................................................................... 318 033-712 System Memory exceeded .............................................................................. 326
033-545 T0 Timeout ....................................................................................................... 318 033-713 No specified Chain Link ................................................................................... 326
033-546 Cannot detect dial tone .................................................................................... 318 033-714 Scan Error (No specified doc) .......................................................................... 326
033-547 Abort during transmission................................................................................. 318 033-715 Cannot start job................................................................................................ 326
033-548 No manual send line......................................................................................... 318 033-716 No specified Mailbox........................................................................................ 327
033-549 Fax service disabled......................................................................................... 319 033-717 Incorrect Password .......................................................................................... 327
033-550 cannot diable FAX service................................................................................ 319 033-718 No Document in Mailbox .................................................................................. 327
033-551 Internal I/F Error ............................................................................................... 319 033-719 Fax job Canceld not recovery job .................................................................... 327
033-552 too many Error lines ......................................................................................... 319 033-720 Document Creation Failed ............................................................................... 327
033-553 no mailbox/relay ............................................................................................... 319 033-721 Fax Page Creation Failed ................................................................................ 327
033-554 Wrong Password/Receive Banned................................................................... 319 033-722 Fax immediate send store job canceled .......................................................... 327
033-555 incorrect password ........................................................................................... 320 033-724 Fax receive memory over flow ......................................................................... 328
033-556 Wrong Password/Send Banned ....................................................................... 320 033-725 Insufficient HDD Space.................................................................................... 328
033-557 Desinations or Sevices Exceeded.................................................................... 320 033-726 Cannot print 2-Sided ........................................................................................ 328
033-558 remote ID is in black list ................................................................................... 320 033-727 Cannot rotate image ........................................................................................ 328
033-559 no remote ID..................................................................................................... 320 033-728 Auto print canceled .......................................................................................... 328
033-560 illegal authentication ID .................................................................................... 320 033-730 Fax Service recovery error............................................................................... 328
033-561 cannot do TRESS/RCC job .............................................................................. 321 033-731 Inconsistent Instructions .................................................................................. 328
033-562 held RCC job .................................................................................................... 321 033-732 Print job canceled by forced polling ................................................................. 329
033-563 No printable paper size .................................................................................... 321 033-733 Fax document number get error ...................................................................... 329
033-564 Power Off during transmission ......................................................................... 321 033-734 Fax Print Suspension....................................................................................... 329
033-565 No. of Desinations Exceeded ........................................................................... 321 033-735 Fax Memory Allocate Timeout ......................................................................... 329
033-736 Internet FAX Off Ramp fail ............................................................................... 329 034-530 DTMF I/F Timeout ............................................................................................ 337
033-737 Fax card job canceled ...................................................................................... 329 034-550 Downloader Fail ............................................................................................... 337
033-738 JBIG Information fail......................................................................................... 329 034-700 GCPLock-G3DicepBusy-CodecHang .............................................................. 337
033-740 Fax immediate receive print canceled.............................................................. 330 034-701 Software Reset................................................................................................. 337
033-741 Fax page read open timeout ............................................................................ 330 034-702 No destination specified ................................................................................... 338
033-742 Fax page read close timeout............................................................................ 330 034-703 D Channellink cut from network ....................................................................... 338
033-743 Fax page write open timeout............................................................................ 330 034-704 ISDN D Channel Data Link Error ..................................................................... 338
033-744 Fax page write close timeout ........................................................................... 330 034-705 ISDN Layer 1 Stopped-Power on..................................................................... 338
033-745 Fax data write timeout...................................................................................... 330 034-706 ISDN Layer 1 Stopped-Power off..................................................................... 338
033-746 Fax data read timeout ...................................................................................... 331 034-707 FRMR Received............................................................................................... 338
033-747 Fax Service don’t start by cross ope ................................................................ 331 034-708 Illegal Frame Received N(R)............................................................................ 339
033-748 Fax Service illigal sequence............................................................................. 331 034-709 Illegal Frame Received .................................................................................... 339
033-749 Fax card Memory Error .................................................................................... 331 034-710 DL Link Establishment Received ..................................................................... 339
033-750 Fax format error ............................................................................................... 331 034-711 Waiting for link Timeout.................................................................................... 339
033-751 Activity Report suspended by Printing Inhibition .............................................. 331 034-712 Internal Error (Interrupt) ................................................................................... 339
033-755 Fax printing is canceled by the defect of Fax card........................................... 331 034-713 Timeout-Transmission canceled ...................................................................... 339
033-790 EP-DX Call Wait (Not Redial count)................................................................. 332 034-714 Line Disconnected-Timeout T305 .................................................................... 340
033-791 EP-DX Call Wait (Redial count) ....................................................................... 332 034-715 Line Disconnected-Timeout 3082 .................................................................... 340
033-792 EP-DX Call Stop............................................................................................... 332 034-716 Connection Timeout (T313) ............................................................................. 340
034-717 Resume Timeout.............................................................................................. 340
034-xxx FIP 034-718 Normal Disconnection ...................................................................................... 340
034-211 Slot1 Board failure............................................................................................ 333 034-719 No free and available lines............................................................................... 340
034-212 Slot2 Board failure............................................................................................ 333 034-720 Timeout (60s,T330,309,301,310)..................................................................... 340
034-500 Dial Error (Incorrect Dial Data.)........................................................................ 333 034-721 Error (Format, Contents) .................................................................................. 341
034-501 Selected Channel Dial Error............................................................................. 333 034-722 Suspension Timeout ........................................................................................ 341
034-502 Fax Internal Must Parameter Error................................................................... 333 034-723 No Timer Assigned........................................................................................... 341
034-503 Fax Internal High Layer Service Error.............................................................. 333 034-724 Illegal Sequence............................................................................................... 341
034-504 Fax Stored Memory Exceeded......................................................................... 333 034-725 L3 Task Internal Error ...................................................................................... 341
034-505 Fax Work Memory Exceeded........................................................................... 334 034-726 HD81501 I/F Buffer Busy ................................................................................. 341
034-506 Unsupported Function at Remote .................................................................... 334 034-727 No Reply for 3 sec. for 1300Hz ........................................................................ 342
034-507 Password Check Error ..................................................................................... 334 034-728 Invalid Destination............................................................................................ 342
034-508 Transmission Canceled via DTMF ................................................................... 334 034-729 Line cut, In-Channel PB Send.......................................................................... 342
034-509 DTMF Illegal Procedure Error .......................................................................... 334 034-730 In and out call conflict....................................................................................... 342
034-510 DTMF Procedure Error..................................................................................... 334 034-731 Fax Network Cut (Setup Error)......................................................................... 342
034-511 Unable to Send File at Remote ........................................................................ 334 034-732 Fax Network Cut due to Timeout ..................................................................... 342
034-512 Detect Endless Loop ........................................................................................ 335 034-733 Incorrect Sequence,Call Status........................................................................ 343
034-513 Receive Command Error.................................................................................. 335 034-734 HI Task Internal Error....................................................................................... 343
034-514 Requested Function Unsupported ................................................................... 335 034-735 Connect only to ISDN D Channel..................................................................... 343
034-515 Illegal Command Received .............................................................................. 335 034-736 Wrong notice from fax network ........................................................................ 343
034-519 No. of Desinations Exceeded........................................................................... 335 034-737 Incoming call response error............................................................................ 343
034-520 No. of Sevices Exceeded ................................................................................. 335 034-738 Layer 1 Start Up Error ...................................................................................... 343
034-521 Internal I/F Error ............................................................................................... 336 034-739 Layer 1 not synchronized ................................................................................. 343
034-522 No manual send Line ....................................................................................... 336 034-740 Transmission of Frame Error ........................................................................... 344
034-523 Fax service disabled ........................................................................................ 336 034-741 Unable to Send Frame ..................................................................................... 344
034-524 Unable to cancel operation .............................................................................. 336 034-742 Frame Send Underrun Detected ...................................................................... 344
034-525 Specified Chainlink not exist ............................................................................ 336 034-743 Abnormal frame-sending DMA......................................................................... 344
034-526 Chainlink No. out of scope ............................................................................... 336 034-744 Unacceptable Channel..................................................................................... 344
034-527 Dial Control Error ............................................................................................. 336 034-745 Outgoing call to channel set............................................................................. 344
034-528 Cannot perform manual send........................................................................... 337 034-746 No usable lines................................................................................................. 344
034-529 No printable paper size .................................................................................... 337 034-747 Switching equipment congestion...................................................................... 345

Version 1.1 2011/08

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Troubleshooting 2011/08 DC-IV 3060G
2-16 Version 1.1

034-748 Specified line cannot be used .......................................................................... 345 034-799 Auto Dial without dial data ............................................................................... 352
034-749 Network Conjestion Error ................................................................................. 345
034-750 Network Error ................................................................................................... 345 035-xxx FIP
034-751 Temporary Network Error................................................................................. 345 035-550 Downloader Fail ............................................................................................... 353
034-752 Destination terminal busy ................................................................................. 345 035-700 Modem faulty ................................................................................................... 353
034-753 Destination not responding............................................................................... 345 035-701 T1 Transmission Timeout ................................................................................ 353
034-754 No response from Destination.......................................................................... 346 035-702 Destination Receive Rejected.......................................................................... 353
034-755 Destination rejecting call .................................................................................. 346 035-703 DCN Receive at Phase B Send ....................................................................... 353
034-756 Destination Faulty............................................................................................. 346 035-704 Destination Polling Error .................................................................................. 353
034-757 Others (Normal, Semi-normal) ......................................................................... 346 035-705 DCS/NSS Resend Exceeded........................................................................... 354
034-758 Incorrect Destination Fax Dial No..................................................................... 346 035-706 Fallback Error................................................................................................... 354
034-759 No Relay Network Route.................................................................................. 346 035-707 Wrong Password/Receive Banned .................................................................. 354
034-760 No Line To Destination..................................................................................... 346 035-708 Post-message resend exceeded ..................................................................... 354
034-761 Incorrect Format Destination Fax No. .............................................................. 347 035-709 RTN Receive.................................................................................................... 354
034-762 Facility rejected ................................................................................................ 347 035-710 PIN Receive ..................................................................................................... 355
034-763 Com. Capability disallowed .............................................................................. 347 035-711 DCN Receive at Phase D ................................................................................ 355
034-764 Com. Capability not configured ........................................................................ 347 035-712 No response after 3 NSC................................................................................. 355
034-765 Error by service,feature limit............................................................................. 347 035-713 T2 timeout after sending FTT........................................................................... 355
034-766 Selected com. not implemented ....................................................................... 347 035-714 DCN Received after NSC/DTC ........................................................................ 355
034-767 Selected mode not implemented...................................................................... 347 035-715 Wrong Password-Polling Error......................................................................... 356
034-768 Restricted Digital Info. Only.............................................................................. 348 035-716 No past message-T2 Timeout.......................................................................... 356
034-769 Error by service, feature ................................................................................... 348 035-717 RTN Send ........................................................................................................ 356
034-770 Reply to status query........................................................................................ 348 035-718 Receive T1 Timeout......................................................................................... 356
034-771 Access information discarded .......................................................................... 348 035-719 Busy tone detected at Phase-B ....................................................................... 356
034-772 Inter-working connection error.......................................................................... 348 035-720 Unable to receive by remote ............................................................................ 356
034-773 Invalid Dial No. Specified ................................................................................. 348 035-721 DCN Received at Phase B............................................................................... 357
034-774 Invalid Line Specified ....................................................................................... 348 035-722 Wrong frame length of 300bps......................................................................... 357
034-775 Others (Invalid Message Class) ....................................................................... 349 035-723 No CD after receiving flag................................................................................ 357
034-776 Insufficient Required Info.................................................................................. 349 035-724 DCN Receive after sending FTT ...................................................................... 357
034-777 Undefined Message Type ................................................................................ 349 035-725 Remote has no Mailbox/Relay ......................................................................... 357
034-778 Incorrect Message or Type............................................................................... 349 035-726 PhaseC cannot receive-10 secs ...................................................................... 357
034-779 No information, or not defined .......................................................................... 349 035-727 50% Error during G3 Receive .......................................................................... 358
034-780 Invalid Information ............................................................................................ 349 035-728 C EOL cannot receive in 10 sec ...................................................................... 358
034-781 Call Status, Message Mismatch ....................................................................... 349 035-729 Carrier Down Detected .................................................................................... 358
034-782 Error cleared due to timeout............................................................................. 350 035-730 No CS with Phase-C High Speed .................................................................... 358
034-783 Other Errors (Operation, etc)............................................................................ 350 035-731 Fax V.8 Error.................................................................................................... 358
034-784 Destination No. Changed ................................................................................. 350 035-732 Fax V.34 PCH CD Off ...................................................................................... 359
034-785 Incompatible destination................................................................................... 350 035-733 Fax V.34 C/PCH CS None............................................................................... 359
034-786 Call identity not in use ...................................................................................... 350 035-734 Polling ERR at Remote Step V8 ...................................................................... 359
034-787 Call identity in use ............................................................................................ 350 035-735 No Doc. in Polling Box Step V8 ....................................................................... 359
034-788 Show other causes........................................................................................... 350 035-736 No reply DCN after sending CTC..................................................................... 359
034-789 G4 Presentation Illegal Event........................................................................... 351 035-737 No reply DCN after sending EOR .................................................................... 359
034-790 Line 0 (Ext) not connected ............................................................................... 351 035-738 No reply DCN after sending RR....................................................................... 360
034-791 Line 1 not connected ........................................................................................ 351 035-739 Fax T5 Timeout................................................................................................ 360
034-792 Line 2 not connected ........................................................................................ 351 035-740 Sending stopped after EOR Send.................................................................... 360
034-793 Line 3 not connected ........................................................................................ 351 035-741 ECM Phase C Flag Timeout ............................................................................ 360
034-794 Line 4 not connected ........................................................................................ 351 035-742 EOR Send or Receive...................................................................................... 360
034-795 Line 5 not connected ........................................................................................ 351 035-743 Remote cannot receive SUB............................................................................ 360
034-796 Dial Error (Incorrect Fax No. 2) ........................................................................ 352 035-744 Remote cannot receive password.................................................................... 361
034-797 Communication Parameter Error...................................................................... 352 035-745 PTX has no SEP capability .............................................................................. 361
034-798 Data Parameter Error ....................................................................................... 352 035-746 Busy-Cannot detect dial tone........................................................................... 361
035-747 Abort while dialing ............................................................................................ 362 036-532 DMA channel 2 illegal closing .......................................................................... 369
035-748 Abort during transmission ................................................................................ 362 036-533 Cannot convert resources ................................................................................ 369
035-749 No reply from remote station............................................................................ 362 036-534 Decode Error in Data Convert.......................................................................... 370
035-750 Power Off during transmission ......................................................................... 362 036-535 White Line Transfer Error (Compress) ............................................................. 370
035-751 Doc. send operation canceled.......................................................................... 362 036-536 White Line Transfer Error (Decomp) ................................................................ 370
035-752 No. of Job Restriction Error.............................................................................. 362 036-537 No RTC during data convert ............................................................................ 370
035-753 Fax Memory Full .............................................................................................. 363 036-538 Doc. descriptor analysis error .......................................................................... 370
035-754 File management memory full.......................................................................... 363 036-539 Page Descriptor Analysis Error ........................................................................ 370
035-755 File Add Page Error.......................................................................................... 363 036-540 Text Unit Analysis Error ................................................................................... 371
035-756 Cannot add page.............................................................................................. 363 036-541 Page boundary without TU............................................................................... 371
035-757 No Receive Page ............................................................................................. 363 036-542 Relay Broadcast error in G4............................................................................. 371
035-758 No specified file or page................................................................................... 363 036-550 Downloader Fail ............................................................................................... 371
035-759 No specified job................................................................................................ 363 036-700 G4 Communication Error ................................................................................. 371
035-760 File common processing error.......................................................................... 364 036-701 Receiving variable N(R) error........................................................................... 371
035-761 File other processing error ............................................................................... 364 036-702 Info frame size exceeded (NI) .......................................................................... 371
035-762 Line cut during ISDN ........................................................................................ 364 036-703 Monitor/Unnumbered frame error..................................................................... 372
036-704 Undefined Command/Response 1104 ............................................................. 372
036-xxx FIP 036-705 N2 timeout of Receive Timer............................................................................ 372
036-500 Illegal PDRP Parameter ................................................................................... 365 036-706 SABM Wait Timeout in G4 ............................................................................... 372
036-501 Illegal RDPBP Parameter................................................................................. 365 036-707 UA wait Timeout in G4 ..................................................................................... 372
036-502 Illegal RDPBN Parameter ................................................................................ 365 036-708 Cannot establish link in G4 .............................................................................. 372
036-503 Illegal RDCLP Parameter................................................................................. 365 036-709 DISC receive before link close ......................................................................... 372
036-504 Illegal RDGR Parameter .................................................................................. 365 036-710 FRMR Receive (Z=1) ....................................................................................... 373
036-505 Undefined response ......................................................................................... 365 036-711 FRMR Receive (Y=1)....................................................................................... 373
036-506 Not negotiable .................................................................................................. 365 036-712 FRMR received (Z=1) W=1 .............................................................................. 373
036-507 RDPBP Receive at full capacity ....................................................................... 366 036-713 FRMR Receive (W=1)...................................................................................... 373
036-508 RDPBN Receive Terminal Error....................................................................... 366 036-714 Global Address Receive................................................................................... 373
036-509 RDPBN Receive Others................................................................................... 366 036-715 Line Open Timeout in G4 ................................................................................. 373
036-510 RDGR Receive................................................................................................. 366 036-716 Wrong LSI Send (Busy Timeout) ..................................................................... 373
036-511 Illegal procedure 1551...................................................................................... 366 036-717 Abnormal LSI operation ................................................................................... 374
036-512 Illegal CDS Parameter ..................................................................................... 366 036-718 Disconnection Notice Timeout ......................................................................... 374
036-513 Illegal CDC Parameter ..................................................................................... 366 036-719 C Line On but I Line Off ................................................................................... 374
036-514 Illegal CDE Parameter ..................................................................................... 367 036-720 C Line Off but I Line On ................................................................................... 374
036-515 Illegal CDD Parameter ..................................................................................... 367 036-721 I Line Off during Transmission ......................................................................... 374
036-516 Illegal CDR Parameter ..................................................................................... 367 036-722 Call cut during flag detect................................................................................. 374
036-517 Illegal CDPB Parameter ................................................................................... 367 036-723 Call cut while awaiting UA................................................................................ 374
036-518 Illegal CDCL Parameter ................................................................................... 367 036-724 Call cut while awaiting SABM........................................................................... 375
036-519 Undefined Command ....................................................................................... 367 036-725 Disc received before session ........................................................................... 375
036-520 Not Negotiable CDS Receive........................................................................... 367 036-726 Illegal header received ..................................................................................... 375
036-521 Not Negotiable CDC Receive........................................................................... 368 036-727 Illegal parameter of CC packet......................................................................... 375
036-522 CDD Receive Terminal Error ........................................................................... 368 036-728 Illegal parameter of CN packet......................................................................... 375
036-523 Other than above CDD receive ........................................................................ 368 036-729 Illegal parameter of DT packet ......................................................................... 375
036-524 CDR Receive Terminal Error ........................................................................... 368 036-730 Illegal parameter of RI packet .......................................................................... 376
036-525 Other than above CDR receive ........................................................................ 368 036-731 Illegal parameter of IT packet........................................................................... 376
036-526 Illegal CDUI (Normal Doc.)............................................................................... 368 036-732 Illegal parameter of CI packet .......................................................................... 376
036-527 Illegal CDUI (Operator Doc.) ............................................................................ 368 036-733 Illegal parameter of CF packet ......................................................................... 376
036-528 Illegal CDUI (Control Doc.)............................................................................... 369 036-734 Undefined Packet Received............................................................................. 376
036-529 Illegal CDUI (Monitor Doc.) .............................................................................. 369 036-735 CC Wait Timeout.............................................................................................. 376
036-530 CDSReceive-Illegal Document......................................................................... 369 036-736 CF Wait Timeout .............................................................................................. 377
036-531 DMA channel 1 illegal closing .......................................................................... 369 036-737 CI received before G4 session......................................................................... 377

Version 1.1 2011/08

2-17
DC-IV 3060G Troubleshooting
Troubleshooting 2011/08 DC-IV 3060G
2-18 Version 1.1

036-738 DT Packet P(S ), P(R ) Error ............................................................................ 377 036-789 No Password for RSSP Receive...................................................................... 384
036-739 RR, RNR Packet P(S) Error ............................................................................. 377 036-790 Polling rejected by remote ............................................................................... 385
036-740 Busy Timeout ................................................................................................... 377 036-791 Set Password-RSSP Received........................................................................ 385
036-741 SI received in transmission .............................................................................. 377 036-792 CSE Received after RSSP Send ..................................................................... 385
036-742 SF received in transmission ............................................................................. 377 036-793 Select communication error ............................................................................. 385
036-743 DT Packet D Bit Error....................................................................................... 378 036-794 Line cut during ISDN mode.............................................................................. 385
036-744 G4 Wait for Reply Timeout ............................................................................... 378 036-795 Canceled by remote station ............................................................................. 385
036-745 G4 CN Wait Timeout ........................................................................................ 378 036-796 Sent without multiple sets ................................................................................ 386
036-746 G4 Data Link Disconnect Notice Timeout ........................................................ 378 036-797 Illegal procedure 1501 ..................................................................................... 386
036-747 Fast select response received.......................................................................... 378 036-798 Illegal RDEP Parameter ................................................................................... 386
036-748 Receive remote charge request ....................................................................... 378 036-799 Illegal RDDP Parameter................................................................................... 386
036-749 Abnormal LCGN ............................................................................................... 379
036-750 Illegal procedure 1301...................................................................................... 379 041-xxx FIP
036-751 Illegal TCA Parameter ...................................................................................... 379 041-500 Write to IOT-ROM error detection (During DLD method)................................. 387
036-752 Illegal TCR Parameter...................................................................................... 379 041-501 Write to IOT-NVM-ROM error detection (During DLD method) ....................... 387
036-753 Illegal TCC Parameter...................................................................................... 379 048-xxx FIP
036-754 Illegal TBR Parameter ...................................................................................... 379
048-500 IF-Module ROM Write Error ............................................................................. 389
036-755 Illegal TDT Parameter ...................................................................................... 379
036-756 Undefined transport block ................................................................................ 380 049-xxx FIP
036-757 TCA Wait Timeout ............................................................................................ 380 049-500 HCS1 ROM Write Error.................................................................................... 391
036-758 TCR Wait Timeout............................................................................................ 380 049-700 Out tray changed from stacker1....................................................................... 391
036-759 TCC Wait Timeout............................................................................................ 380 049-950 HCS1 MIX SIZE STACK Fail ........................................................................... 391
036-760 TBR Wait Timeout ............................................................................................ 380 049-973 Stacker Extraction button was pushed............................................................. 391
036-761 TDT block size error ......................................................................................... 380
036-762 G4 NetWork Disconnect Notice Timeout.......................................................... 380 062-xxx FIP
036-763 Illegal procedure 1401...................................................................................... 381 062-394 Cont PWBA Memory Fail ................................................................................. 393
036-764 Illegal CSS Parameter...................................................................................... 381 062-500 Write to IISS-ROM error detection (During DLD method) ................................ 393
036-765 Illegal CSE Parameter...................................................................................... 381 062-790 Possible Prohibited Originals ........................................................................... 393
036-766 Illegal CSA Parameter...................................................................................... 381
063-xxx FIP
036-767 Illegal CSUI Parameter..................................................................................... 381
063-500 Write to IISS-Extension-ROM error detection (During DLD method) ............... 395
036-768 Illegal CSCC Parameter ................................................................................... 381
036-769 Illegal RSSP Parameter ................................................................................... 381 071-xxx FIP
036-770 Illegal RSSN Parameter ................................................................................... 382 071-940 Tray#1 LiftUp NG ............................................................................................. 397
036-771 Illegal RSEP Parameter ................................................................................... 382
036-772 Illegal RSAP Parameter ................................................................................... 382 072-xxx FIP
036-773 Illegal RSUI Parameter..................................................................................... 382 072-940 Tray#2/TTM#2 LiftUp NG................................................................................. 399
036-774 Illegal RSCCP Parameter................................................................................. 382
036-775 Undefined command/response 1413 ............................................................... 382
073-xxx FIP
073-940 Tray#3/TTM#3 LiftUp NG................................................................................. 401
036-776 RSSN Receive ................................................................................................. 382
036-777 G4 Line Disconnect Notice Timeout................................................................. 383 074-xxx FIP
036-778 CSA received (wrong terminal) ........................................................................ 383 074-940 Tray#4 LiftUp NG ............................................................................................. 403
036-779 CSA Receive (Others)...................................................................................... 383
036-780 CSS Wait Timeout............................................................................................ 383 077-xxx FIP
036-781 RSSP Wait Timeout ......................................................................................... 383 077-911 Paper size mismatch, job contniue .................................................................. 405
036-782 RSAP Wait Timeout ......................................................................................... 383 077-967 Paper kind mismatch (APS job) ....................................................................... 405
036-783 RSEP Wait Timeout ......................................................................................... 384 077-968 Paper kind mismatch, job contniue .................................................................. 405
036-784 RSCCP Wait Timeout....................................................................................... 384
036-785 CSUI/RSUI Wait Timeout ................................................................................. 384 078-xxx FIP
036-786 Incorrect Password (RSSN) ............................................................................. 384 078-500 Write to HCF-ROM error detection (During DLD method) ............................... 407
036-787 Wrong Password-Polling Error for Remote ...................................................... 384 078-940 2000A3-HCF paper misset .............................................................................. 407
036-788 Poll Send Error at Remote ............................................................................... 384 078-941 2000A3-HCF size mismatch ............................................................................ 407
078-942 4000A3HCF lower tray paper misset ............................................................... 407 116-324 Exception Fail................................................................................................... 421
078-943 4000A3HCF lower tray size mismatch ............................................................. 407 116-325 ESS Fan Fail .................................................................................................... 422
116-328 L2 Cache Fail ................................................................................................... 422
093-xxx FIP 116-329 Serial IF Soft Fail.............................................................................................. 422
093-434 Drum/Toner Cartridge K Near Empty............................................................... 409 116-330 HDD File System Fail....................................................................................... 422
093-435 Drum/Toner Cartridge Quality Empty............................................................... 409 116-331 Invalid Log Info................................................................................................. 422
093-940 Toner Y CRUM Comm Fail .............................................................................. 409 116-332 ESS Standard ROM Error ................................................................................ 422
102-xxx FIP 116-333 LocalTalk Soft Fail............................................................................................ 422
102-311 USB Dongle Access Fail .................................................................................. 411 116-334 ESS NVRAM Data Compare Fail..................................................................... 423
102-312 USB Dongle Illegal MAC Address Fail ............................................................. 411 116-336 Redirector HD Fail............................................................................................ 423
102-313 USB Dongle Illegal IOT Speed Key Fail........................................................... 411 116-337 SNTP S/W Fail ................................................................................................. 423
102-314 USB Dongle IOT Speed Setting Fail ................................................................ 411 116-338 JBA fatal error .................................................................................................. 423
102-315 USB Dongle SW Key Setting Fail .................................................................... 411 116-339 JBA No HD....................................................................................................... 423
102-316 USB Dongle Supply Setting Setting Fail .......................................................... 411 116-340 Memory Not Enough ........................................................................................ 423
102-317 USB Dongle Page Pack Setting Fail ................................................................ 412 116-341 ROM VER Incorrect ......................................................................................... 424
102-318 USB Dongle Country Code Setting Fail ........................................................... 412 116-342 SESAMi Manager Fail...................................................................................... 424
102-319 USB Dongle NVM List Setting Fail................................................................... 412 116-343 Main PWBA IC Fail .......................................................................................... 424
102-356 EWS Soft Fail................................................................................................... 412 116-345 TokenRing Board Fail ...................................................................................... 424
102-380 MF UI cont Soft Fatal error............................................................................... 412 116-346 Formatter Fail................................................................................................... 424
102-381 Data Link Layer Error (UI-Panel)...................................................................... 412 116-347 LocaTalk Board Fail ......................................................................................... 424
102-382 Application Layer Command Error (UI-Panel).................................................. 413 116-348 Redirecter Fail.................................................................................................. 425
116-349 SIF Fail to Call Pflite......................................................................................... 425
103-xxx FIP 116-350 AppleTalk Soft Fail ........................................................................................... 425
103-310 Hybrid Water Mark Not Exist............................................................................ 415 116-351 EtherTalk Soft Fail............................................................................................ 425
103-311 Hybrid Water Mark Setting Mismatch............................................................... 415 116-352 NetWare Soft Fail............................................................................................. 425
103-312 Hybrid Water Mark Not Exist (Back Side) ........................................................ 415 116-353 HDD Phisycal Fail ............................................................................................ 426
103-313 SW Option Fail (IISS Mem for HWM Not Exist) ............................................... 415 116-354 HDD Product Fail ............................................................................................. 426
116-355 Agent Soft Fail.................................................................................................. 426
112-xxx FIP 116-356 HDD Format Fail .............................................................................................. 426
112-700 Punch Dust Near Full ....................................................................................... 417 116-357 PostScript Error................................................................................................ 426
116-358 Salutation Soft Fail ........................................................................................... 426
116-xxx FIP
116-359 PLW Soft Fail ................................................................................................... 427
116-210 MediaReader Faital Error................................................................................. 419
116-360 SMB Soft Fail ................................................................................................... 427
116-211 MediaReader Cable No Joint ........................................................................... 419
116-361 Spool Fatal HDD .............................................................................................. 427
116-212 MediaLib SW Logic Fail ................................................................................... 419
116-362 SSDP Soft Fail ................................................................................................. 427
116-220 Downloader Initialization Fail ........................................................................... 419
116-363 BMLinkS/Print Service Soft Fail ....................................................................... 427
116-310 ESS Font ROM DIMM #2 Check Fail............................................................... 419
116-364 Timer Fail ......................................................................................................... 427
116-311 ESS Font ROM DIMM #3 Check Fail............................................................... 419
116-365 Spool Fatal ....................................................................................................... 428
116-312 HDD Encrypt Key Fail ...................................................................................... 419
116-366 Report Gen. Soft Fail ....................................................................................... 428
116-313 HDD Encrypt Set Up Fail ................................................................................. 420
116-367 Parallel IF Soft Fail........................................................................................... 428
116-314 Ethernet Address Fail....................................................................................... 420
116-368 Dump Print Fail ................................................................................................ 428
116-315 ESS RAM DIMM #1 W/R Check Fail ............................................................... 420
116-370 XJCL Fail.......................................................................................................... 428
116-316 ESS RAM DIMM #2 W/R Check Fail ............................................................... 420
116-371 PCL Decomp S/W Fail ..................................................................................... 428
116-317 Standard ROM DIMM Check Fail..................................................................... 420
116-372 P-Formatter Fail ............................................................................................... 429
116-318 Op. ROM DIMM Check Fail ............................................................................. 420
116-373 Dynamic DNS Soft Fail .................................................................................... 429
116-319 Mismatch Cont ROM and Panel config ............................................................ 421
116-374 Auto Switch Fail ............................................................................................... 429
116-320 STREAMZ Soft Fatal error ............................................................................... 421
116-375 I-Formatter Fail................................................................................................. 429
116-321 System Soft Fatal error .................................................................................... 421
116-376 Port 9100 Software Fail.................................................................................... 429
116-322 WebDAV S/W Fail............................................................................................ 421
116-377 Video DMA Fail ................................................................................................ 429
116-323 ESS NVRAM W/R Check Fail .......................................................................... 421
116-378 MCR Soft Fail................................................................................................... 430

Version 1.1 2011/08

2-19
DC-IV 3060G Troubleshooting
Troubleshooting 2011/08 DC-IV 3060G
2-20 Version 1.1

116-379 MCC Soft Fail ................................................................................................... 430 116-747 Invalid Page Margin ......................................................................................... 438
116-380 ESS Font ROM DIMM #1 Check Fail ............................................................... 430 116-748 Page without Image Draw Data ....................................................................... 438
116-381 ABL Initialize Fail.............................................................................................. 430 116-749 PostScript Font error........................................................................................ 438
116-382 ABL Phisycal Initialize Fail ............................................................................... 430 116-751 Booklet Aborted by HDD Fail ........................................................................... 438
116-383 PIT Lib Failure .................................................................................................. 430 116-752 Print job ticket description warning .................................................................. 439
116-384 DCS Software Fail............................................................................................ 431 116-771 Invalid JBIG Param DL Fixed........................................................................... 439
116-385 IDC Software Fail ............................................................................................. 431 116-772 Invalid JBIG Param D Fixed............................................................................. 439
116-386 Incorrect USB port used for FAX...................................................................... 431 116-773 Invalid JBIG Param P Fixed............................................................................. 439
116-387 MRC HW Fatal Error ........................................................................................ 431 116-774 Invalid JBIG Param YD Fixed .......................................................................... 439
116-388 No HD that Should Be ...................................................................................... 431 116-775 Invalid JBIG Param L0 Fixed ........................................................................... 439
116-389 No Add-On RAM that Should Be...................................................................... 431 116-776 Invalid JBIG Param MX Fixed.......................................................................... 439
116-390 Standard ROM and NVM Version Mismatch.................................................... 432 116-777 Invalid JBIG Param MY Fixed.......................................................................... 440
116-391 Illegal code (country/territory/size group) ......................................................... 432 116-778 Invalid JBIG Par VLENGTH Fixed ................................................................... 440
116-392 Machine Code Check Fail ................................................................................ 432 116-780 Attached Document Error ................................................................................ 440
116-393 AAA Manager S/W Fail .................................................................................... 432 116-790 Stapling Canceled............................................................................................ 440
116-394 AAA Manager detect illegal setting Auth. & Acct.............................................. 433
116-395 USB Soft Fail.................................................................................................... 433 117-xxx FIP
116-396 FIPS140 Self-Test Fail ..................................................................................... 433 117-310 WSD Scan S/W Fail......................................................................................... 441
116-397 AAAmgr illegal setting area coverage threshold. ............................................. 433 117-311 Wrong insertion of security enhancing kit ........................................................ 441
116-399 MUnder initialization for 10 minutes ................................................................. 433 117-312 Device Self Test Error...................................................................................... 441
116-700 Image Extension Kit Insufficient Memory ......................................................... 434 117-316 Contract Manager Software Fail ...................................................................... 441
116-701 Out of Memory-Duplex Fail .............................................................................. 434 117-317 Contract Manager PPP_contract Finishing Fail ............................................... 441
116-702 Print with Substitute Font ................................................................................. 434 117-318 Contract Manager PPP DC Command Fail ..................................................... 441
116-703 PostScript LANG Interprete ERR ..................................................................... 434 117-319 SD Card Program or Font Data Access Fail .................................................... 442
116-704 MediaReaderMedia No Insert(No Job)............................................................. 434 117-320 SD Card HW Fail ............................................................................................. 442
116-705 MediaReader Format Error(No Job)................................................................. 434 117-321 SD Card Invalid Type Fail ................................................................................ 442
116-706 MediaReader:File Attribute Read Error(No Job) .............................................. 434 117-322 SD Card Encrypt Fail ....................................................................................... 442
116-707 MediaReader:Image File Read Error(No Job).................................................. 435 117-323 SD Card File Access Fail ................................................................................. 442
116-708 MediaReader:File Attribute Read Error(In Job)................................................ 435 117-324 SD Card Other Product Fail ............................................................................. 443
116-709 MediaReader:Image File Read Error(In Job) ................................................... 435 117-325 Contract Manager RTC Hardware Fail ............................................................ 443
116-710 HP-GL/2 Memory Overflow .............................................................................. 435 117-326 ESS NVRAM SW Access Fail.......................................................................... 443
116-711 PLW Size/orientation mismatch ....................................................................... 435 117-327 ESS NVRAM (SD Card) HW Access Fail ........................................................ 443
116-712 Out of Area-Form REGI ERR ........................................................................... 435 117-328 Detect invalid combination of function for image log Fail ................................. 443
116-713 Job divided by HDD Full................................................................................... 435 117-329 SD Card Not Found Fail................................................................................... 444
116-714 HP-GL/2 Command ERR ................................................................................. 436 117-330 XBDS Soft Fail ................................................................................................. 444
116-715 Max Form to PLW Registered .......................................................................... 436 117-331 Uninitialize used HDD ...................................................................................... 444
116-716 MediaReader File Not Exist.............................................................................. 436 117-332 Uninitialize used NVM...................................................................................... 444
116-717 MediaLib:Not Excecute of New Request.......................................................... 436 117-333 Uninitialize used SD......................................................................................... 444
116-718 Selected PLW Form Not Registered ................................................................ 436 117-334 BMLinkS Manager Soft Fail ............................................................................. 444
116-719 XPIF Parameter Cancelled............................................................................... 436 117-335 Invalid NVM of Convert Fail ............................................................................. 445
116-720 PCL Memory Low,Page Simplified................................................................... 436 118-xxx FIP
116-725 HDD full for Image Log..................................................................................... 437 118-310 IPSEC Intenal Fail............................................................................................ 447
116-737 Out of Area-Data REGI ERR............................................................................ 437
116-738 Size/orientation mismatch ................................................................................ 437 121-xxx FIP
116-739 Out of Disk Area-Form/Logo REGI ERR .......................................................... 437 121-310 EPSV-Accessory Communication Fail ............................................................. 449
116-740 Arithmetic Error ................................................................................................ 437 121-311 IC Card Auditron Passwd Fail .......................................................................... 449
116-741 Max Form to Not PLW Registered ................................................................... 437 121-312 IC Card Auditron Accessory Fail ...................................................................... 449
116-742 Max Logo Registered ....................................................................................... 437 121-313 IC Card Auditron Software-key Fail ................................................................. 449
116-743 Out of Buffer Area-Form/Logo REGI ERR ....................................................... 438 121-314 Customize User Prompts Fail .......................................................................... 449
116-745 ART Command ERR ........................................................................................ 438 121-316 EP Accessory conflicts with SecureAccess ..................................................... 450
116-746 Selected Form Not Registered ......................................................................... 438 121-317 Continuous JOB setting missmatch of EPLyzer .............................................. 450
121-318 Auth/Accout Settings Is Not Supported............................................................ 450 123-358 Log EEPROM Write Error(UI-Panel)................................................................ 459
121-319 Fax Send Charging and Internet FAX Setting Confliction ................................ 450 123-362 No Object (UI-Panel)........................................................................................ 459
121-320 EP-SV Setting information conflict fail.............................................................. 450 123-368 Short of UI Memory (UI-Panel)......................................................................... 459
121-321 EP-DX Setting information conflict fail. ............................................................ 450 123-369 Invalid Interface Value (UI-Panel) .................................................................... 459
121-322 Controller Price Table Error ............................................................................. 451 123-370 Interface Length Fail (UI-Panel) ....................................................................... 460
121-323 Web EP Software Fail ...................................................................................... 451 123-371 Interface Parameter Fail (UI-Panel) ................................................................. 460
121-324 Fax Send Charging And Scan Setting Confliction............................................ 451 123-372 Interface Sequence Fail (UI-Panel).................................................................. 460
121-333 EPSV-EP M/C Communication Fail ................................................................. 451 123-373 Channel Fail (UI-Panel).................................................................................... 460
121-334 EPSV Login Fail ............................................................................................... 452 123-374 Invalid User Job ID (UI-Panel) ......................................................................... 460
121-335 EPSV Wake Up Answer Fail ............................................................................ 452 123-375 Internal Resource Fail (UI-Panel)..................................................................... 460
121-336 Unknown EP Accessory................................................................................... 452 123-376 Internal Memory Fail (UI-Panel) ....................................................................... 460
121-337 EP Accessory Self Diag Fail ............................................................................ 453 123-377 UI Timer Fail (UI-Panel) ................................................................................... 460
121-338 EPSV Answer Time Out................................................................................... 453 123-378 Interface Format Fail (UI-Panel)....................................................................... 461
121-339 Price Table Error .............................................................................................. 453 123-379 Dispatch Fail (UI-Panel) ................................................................................... 461
121-340 EP Accessory Miss Match................................................................................ 453 123-380 Copy Interface Fail (UI-Panel).......................................................................... 461
121-350 EPSV Logic Fail ............................................................................................... 454 123-381 Fax Interface Fail (UI-Panel) ............................................................................ 461
121-370 EP-DX - unexpected error................................................................................ 454 123-382 Scanner Interface Fail (UI-Panel)..................................................................... 461
123-383 Report Interface Fail (UI-Panel) ....................................................................... 461
123-xxx FIP 123-384 Server Access Fail (UI-Panel).......................................................................... 461
123-207 Comm Manager Target Fail (UI-Panel)............................................................ 455 123-385 Service Object Overflow (UI-Panel) ................................................................. 461
123-209 EVM Returns Wrong Value (UI-Panel)............................................................. 455 123-386 Invalid Service Object (UI-Panel) ..................................................................... 462
123-310 Send Queue Full (UI-Panel)............................................................................. 455 123-387 Invalid Service Object Attribute (UI-Panel)....................................................... 462
123-311 Receive Queue Full (UI-Panel) ........................................................................ 455 123-388 Attribute Fail (UI-Panel).................................................................................... 462
123-312 Diag mode change Fail (Punch unit type set) .................................................. 455 123-389 Argument Fail (UI-Panel) ................................................................................. 462
123-317 Receive Message Queue Full (UI-Panel)......................................................... 455 123-390 Job Parameter Fail (UI-Panel) ......................................................................... 462
123-318 Receive Finish Queue Full (UI-Panel).............................................................. 455 123-391 Job Actual Parameter Fail (UI-Panel) .............................................................. 462
123-320 NVM initialized for FCW composition............................................................... 456 123-392 Auditron Fail (UI-Panel).................................................................................... 462
123-322 Target Fail (UI-Panel)....................................................................................... 456 123-393 EP Fail (UI-Panel) ............................................................................................ 463
123-323 Address Fail (UI-Panel).................................................................................... 456 123-394 File Access Fail (UI-Panel)............................................................................... 463
123-325 Object Creation Fail (UI-Panel) ........................................................................ 456 123-395 NVM Fail (UI-Panel) ......................................................................................... 463
123-326 Memory Overflow (UI-Panel)............................................................................ 456 123-396 FF Fail (UI-Panel)............................................................................................. 463
123-327 Button Overflow (UI-Panel) .............................................................................. 456 123-397 MGR Fail (UI-Panel)......................................................................................... 463
123-328 UI Internal Fail with Out of Area ....................................................................... 456 123-398 Delay Release Queue Full (UI-Panel).............................................................. 463
123-329 UI Internal Fail with Invalid Coordinates........................................................... 457 123-399 Internal Fail (UI-Panel) ..................................................................................... 463
123-332 I/F Fail (Invalid Parameter CP)......................................................................... 457 123-400 JRM I/F Internal Fail (UI-Panel) ....................................................................... 463
123-333 I/F Fail (Impossible Communication)................................................................ 457
123-337 Frame Data Error with Invalid Data Type......................................................... 457 124-xxx FIP
123-341 Event Queue Full (UI-Panel) ............................................................................ 457 124-310 DC132 11 ......................................................................................................... 465
123-342 Event Queue Empty (UI-Panel)........................................................................ 457 124-311 DC132 09 ......................................................................................................... 465
123-343 Invalid Class (UI-Panel) ................................................................................... 457 124-312 DC132 12 ......................................................................................................... 465
123-344 Invalid Type (UI-Panel) .................................................................................... 458 124-313 DC132 10 ......................................................................................................... 465
123-345 Timer Queue Full (UI-Panel) ............................................................................ 458 124-314 DC132 01 ......................................................................................................... 465
123-346 Invalid Timer Number (UI-Panel) ..................................................................... 458 124-315 DC132 02 ......................................................................................................... 465
123-350 One Touch Key Fail (MCW) ............................................................................. 458 124-316 DC132 03 ......................................................................................................... 466
123-352 Sys EEPROM Read Error(UI-Panel)................................................................ 458 124-317 DC132 04 ......................................................................................................... 466
123-353 UI Cable Connect Error(UI-Panel) ................................................................... 458 124-318 DC132 07 ......................................................................................................... 466
123-354 Decrease in 24V Error(UI-Panel) ..................................................................... 458 124-319 DC132 08 ......................................................................................................... 466
123-355 Decreas in 5V Error(UI-Panel) ......................................................................... 459 124-320 SEEPROM Fail ................................................................................................ 466
123-356 FAX OTK Cable Connect Error(UI-Panel)........................................................ 459 124-321 Backup SRAM Fail ........................................................................................... 466
123-357 Sys EEPROM Write Error(UI-Panel)................................................................ 459 124-322 DC132 05 ......................................................................................................... 467

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124-323 DC132 06 ......................................................................................................... 467 124-709 Stapler sheets counts over warning................................................................. 475
124-324 All Billings Mismatch......................................................................................... 467 124-710 Output Tray changed from MailBoxSorter ....................................................... 475
124-325 Billing Restoration Fail...................................................................................... 467
124-326 IOT Speed Not Registered ............................................................................... 467 125-xxx FIP
124-327 IOT Speed Change SW Fail............................................................................. 467 125-311 PSWcont Unexpected Fail ............................................................................... 477
124-328 Punch Unit User Initial SetUp........................................................................... 468 127-xxx FIP
124-331 ESS ROM DIMM #1 Not Found ....................................................................... 468
127-210 DFE Communication Fail ................................................................................. 479
124-332 contract data mismatch .................................................................................... 468
127-211 DFE Parameter Error ....................................................................................... 479
124-333 ASIC Fail (Panther) .......................................................................................... 468 127-212 ExtPrint Check Mode Error .............................................................................. 479
124-334 Standard Font ROM Error ................................................................................ 468
127-213 ExtPrint I/F Mismatch....................................................................................... 479
124-335 Font ROM Not Found ....................................................................................... 468
127-220 DEF Communicaiton Error (video) ................................................................... 479
124-337 ESS Standard RAM Error................................................................................. 468 127-221 DEF Communicaiton Error (Command) ........................................................... 479
124-338 Same Font ROMs Found ................................................................................. 469
127-310 ESR Task Fatal error ....................................................................................... 479
124-339 ROM DIMM of Another Product Found ............................................................ 469
127-311 ExtPRTc Fatal Error......................................................................................... 479
124-340 CRUM Market fail ALL...................................................................................... 469 127-312 DFE Video Link Fail ......................................................................................... 480
124-341 CRUM Market fail MCU.................................................................................... 469
127-313 ESS Video Link Fail ......................................................................................... 480
124-342 CRUM Market fail SYS 1.................................................................................. 469
127-314 WSD Print S/W Fail.......................................................................................... 480
124-343 CRUM Market fail SYS 2.................................................................................. 469 127-315 ThinPrint S/W Fail ............................................................................................ 480
124-344 All Billings Metertypes Mismatch...................................................................... 470
127-320 DFE Critical Fail ............................................................................................... 480
124-345 Billing Meter Type Restoration Fail .................................................................. 470
127-337 JobTemplate HDD Write Error ......................................................................... 480
124-346 All Billing CountTypes Mismatch ...................................................................... 470 127-342 JobTemplate Monitor Fail ................................................................................ 481
124-347 Billing CountType Restoration Fail ................................................................... 470
127-353 LPD Soft Fatal error ......................................................................................... 481
124-348 All Modal Break Points Mismatch..................................................................... 470
127-354 FTP Server Software Fail................................................................................. 481
124-349 Modal Break Point Restoration Fail.................................................................. 470 127-396 MailIO Soft Fatal error...................................................................................... 481
124-350 CRUM OEM fail ALL ........................................................................................ 470
127-398 IPP Soft Fatal error .......................................................................................... 481
124-351 CRUM OEM fail MCU....................................................................................... 470
127-399 JME Soft Fatal error......................................................................................... 481
124-352 CRUM OEM fail SYS 1..................................................................................... 471 127-700 SIP Registration Fail ........................................................................................ 482
124-353 CRUM OEM fail SYS 2..................................................................................... 471
124-360 CRUM validation fail ALL ................................................................................. 471 133-xxx FIP
124-361 CRUM validation fail MCU................................................................................ 471 133-210 Fax Parameter incorrect .................................................................................. 483
124-362 CRUM validation fail SYS 1.............................................................................. 471 133-211 Fax Parameter Value Invalid............................................................................ 483
124-363 CRUM validation fail SYS 2.............................................................................. 472 133-212 Fax Read Erro No Data ................................................................................... 483
124-372 IOT sc Soft Fail................................................................................................. 472 133-213 Fax Read Error-Invalid Data ............................................................................ 483
124-373 IOT Manager SW Fail....................................................................................... 472 133-214 Fax USB Open Fail in Initializing ..................................................................... 483
124-374 IOT IM DeviceDriver SW Fail ........................................................................... 472 133-215 Fax USB Device Fatal Error............................................................................. 483
124-380 CRUM Market fail ALL (2) ................................................................................ 472 133-216 Fax USB Host Fatal Error ................................................................................ 483
124-381 CRUM Market fail MCU (2) .............................................................................. 472 133-217 Fax Manager Short of Memory ........................................................................ 484
124-382 CRUM Market fail SYS 1 (2) ............................................................................ 472 133-218 Fax Card Message Library Short of Memory ................................................... 484
124-383 CRUM Market fail SYS 2 (2) ............................................................................ 473 133-219 Fax Short of Work Memory .............................................................................. 484
124-390 CRUM OEM fail ALL (2) ................................................................................... 473 133-220 Fax Control task detects error.......................................................................... 484
124-391 CRUM OEM fail MCU (2) ................................................................................. 473 133-221 Fax Card not respond when system is Booting ............................................... 484
124-392 CRUM OEM fail SYS 1 (2) ............................................................................... 473 133-222 Fax Card does not respond intervally .............................................................. 484
124-393 CRUM OEM fail SYS 2 (2) ............................................................................... 473 133-223 Fax Card Reset................................................................................................ 484
124-700 Trimming Cancelled ......................................................................................... 474 133-224 Controller ROM Fax Card ROM mismatch ...................................................... 484
124-701 Output tray changed from Side Tray ................................................................ 474 133-225 Fax address book illegal setting....................................................................... 485
124-702 Output tray changed from Stacker ................................................................... 474 133-226 Illegal country code for Fax .............................................................................. 485
124-703 Booklet Tray to Center Tray ............................................................................. 474 133-280 Fax Option Slot1 Board Fail ............................................................................. 485
124-704 Envelop Folder Tray to Center Tra................................................................... 474 133-281 Received unknown message ........................................................................... 485
124-705 Punching Canceled .......................................................................................... 474 133-282 Fax Card download fail .................................................................................... 485
124-706 Folding Canceled ............................................................................................. 474 133-283 Fax report mail box not open ........................................................................... 485
124-708 Changed To Sub Tray ...................................................................................... 474 133-700 Staple/Punch Canceled ................................................................................... 485
133-710 Tray select fail. Used SMH instead. ................................................................. 486

134-xxx FIP
134-210 Fax Cont Parameter Invalid ............................................................................. 487
134-211 Fax Card Main Board Failure ........................................................................... 487

202-xxx FIP
202-399 JME Soft Fatal error ......................................................................................... 489

500-xxx FIP
500-030 DC612 Print NG By IOT Wait State ................................................................. 491
500-033 Diag Document Not Detected/Enough ............................................................. 491
500-035 Diag Document Invalid Size ............................................................................. 491
500-990 DC612 Print NG By Any Reason ..................................................................... 491

2.4 NET System Fault Check

2.4.1 Interface (Physical/Logical) ................................................................................... 493
2.4.2 "Cannot connect to the network" or "Print is not found from the PC" .................... 493
2.4.3 No output is available, no data is printed .............................................................. 494
2.4.4 Printing can be performed but abnormally ............................................................ 494
2.4.5 Network-Related Details Check Flow.................................................................... 495

2.5 Log
2.5.1 Logging/Extraction Tools Functional Instructions.................................................. 503
2.5.2 Logging/Extraction Tools Operational Instructions................................................ 503
2.5.3 Colleting log by using [Logging/Extraction Tool. exe]............................................ 504
2.5.4 Collecting Logs by using [CoPAnDA2_e.exe] ....................................................... 505

2.6 Software Download

2.6.1 Software Download ............................................................................................... 509

2.7 List of Collected Reports by Job

2.7.1 List of Collected Reports by Job............................................................................ 511

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2.1.1 How to Troubleshoot 2.1.2 Glossary
Procedure The following terminology are used throughout the troubleshooting section. The meaning of these
terminology must be fully understood when performing problem analysis.
Troubleshooting procedures are roughly divided into two categories.
Level 1 Troubleshooting:
Level 1 Troubleshooting (Level 1 FIP) is the first step to diagnose a problem. Level 1 FIP asks you Common terms:
whether any Fault Code and other problematic symptoms exist, guiding you to Level 2
• Fault Code
Troubleshooting or BSD to resolve the problem.
This 6-digit code appears when the machine found problems. The first 3 digits show the Chain No.
Level 2 Troubleshooting:
Level 2 Troubleshooting is a diagnostic procedure of separating a problem by Fault Code, that correspond with the Chain No. of BSD.
document/paper jam and other problematic symptoms. Performing a FIP or an appropriate • Activate(Deactivate)
procedure in the check out list enables you to discover causes of a problem in a short period of time. To mechanically push (release) the actuator of the switch or the connected mechanical linkage.
• Fault Code: When a Fault Code alerts you to a machine failure, perform appropriate • Block
troubleshooting items, by referring to Level 2 Troubleshooting. To place a sheet of document or paper on the photo sensor surface for detection.
Other troubleshooting: • Check
• Generic FIP: This is the generic check procedure for troubleshooting general electric parts such as
To visually check for operation failure of parts such as relay or mechanical linkage, and the failure
Motor, Relay, Solenoid, Switch and Sensor etc.
status of the parts.
Service Mode/UI Diagnostic Mode:
• Enter the Service mode.
This shows the purposes and usage of the diagnostic program for the machine, and how to read
diag data. To enter the Service mode by following the procedure described in Chapter 2 How to use the
Service Mode.
How to proceed troubleshooting and Cautions:
• Enter the UI Diag. mode.
• First, perform Level 1 FIP to categorize a problem. Second, proceed to an appropriate Level 2 FIP
or BSD to resolve the problem. To find the causes of the problem using FIP or check chart etc., To enter the UI Diag. mode by following the procedure described in Chapter 2 How to use the UI
thoroughly read the instructions and follow the procedure properly. Sometimes, when two or more Diag. mode (UI Diagnostics mode).
causes exist, they cannot be identified at once, so the same FIP should be repeated. In this case, • Check the wire for a short circuit.
pay attention to a different judgment made in the process of the same FIP. Turn the power OFF. Measure the resistance between the wire and the frame using the ohm range
• The generic check procedure for the general electric parts (Motor, Relay, Solenoid, Switch and of a tester.
Sensor etc.) is not shown in each troubleshooting for some cases. In such a case, only the causes • Check the wire for an open circuit.
of the troubles are shown using the expressions below. Therefore, if you do not know how to check,
Turn the power OFF. Measure the resistance between both ends of the wire using the ohm range of
proceed to troubleshooting by referring to Generic FIP. a tester.
E.g. Enter DC330[xxx-xxx].Insert paper from the tray side. Does the indication show "Low"? • Select DC330[xxx-xxx].
Y N
Enter DC330 Component Control by following the procedure described in the Service Mode section
Repair xxxxxx SENSOR using Sensor Failure FIP.
in Chapter 2. (Hereinafter for PC-Diag only) Then, either select the applicable parts from the desired
~ module or enter Chain Link No. [xxx-xxx] by selecting [Direct Code Input].
• Check the voltage level.

Table 1

Voltage Level Range

+3.5VDC (H) +3.33 ~ +3.68VDC

(L) 0.0 ~ +1.0VDC

+5VDC (H) +4.85 ~ +5.36VDC

(L) 0.0 ~ +1.0VDC

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Table 1 2.1.3 How to use Controller FIP

Due to standardization of Controllers, some machines with different names have the common Controller
Voltage Level Range
installed. They also display the same Fault Code.

+12VDC (H) +11.4 ~ +12.6VDC

2.3 Controller FIP in this manual describes all the Faults FIPs for the machine-independent Controllers.
(L) 0.0 ~ +1.5VDC
Therefore, some Fault FIPs are not displayed in some machines. In that case, they must be ignored.
+13.3VDC (H) +12.64 ~ +13.97VDC
Refer to the corrective actions for the displayed Fault to repair the trouble. The following shows the flow
(L) 0.0 ~ +1.5VDC
of actual use.
+24VDC (H) +23.28 ~ +25.73VDC
(L) 0.0 ~ +3.0VDC 1. Refer to the FIP corresponding to the displayed 6-digit Fault Code.
2. Follow the instructions in the FIP and proceed with the corrective action.
• Exit the problem analysis procedure. 3. When the following items are stated in the corrective action, perform the appropriate corrective
Mechanical problems: This phrase is used when moving to machine adjustment and parts actions to repair the trouble. If the problem persists, obtain the logs and request Support G for
support to repair the trouble.
replacement. Read all the items (describing the main causes) and find out the causes of a problem
by comparing them with the symptoms shown by the machine. • Refer to "OF-xx".
• PL4.2: Refer to PL4.2 in Chapter 5 Parts List. • Perform "NET System Failure Check".
• CH 6.2 Zone J4: Refer to 6.2 Zone J4 in Chapter 9 BSD. • Obtain "LOG".
• REP 4.1.3: Refer to REP 4.1.3 in Chapter 4. • Perform "Software Download".
• ADJ 4.1.3: Refer to ADJ4.1.3 in Chapter 4. Though the repair procedures for those are not stated in FIP, they are stated in a referenced
section. Refer to the referenced section to proceed with the procedures.
• Replace the parts in sequence: When it is impossible to analyze causes of a problem further,
replace the parts in sequence. The part with a higher replacement frequency or higher possibility of NOTE: Some codes in IOT Fault Code (024-xxx) are repeated in 2.2 IIT, IOT & Option FIP. In that
causing a problem is listed first for replacement. case, refer to the procedures in both sections.

NOTE: In OF-xxx, the replacing parts "IISS PWB", "IOT PWB", and "ESS PWB" are used. However,
they are also referred to as IIT/IPS PWB, MCU PWB, and Mother PWB respectively in some
machines. The function names need to be replaced with machine-specific PWB to perform
replacement.
2.1.4 Controller Chain-Link No. Definition Table 1

1. Chain No. Definition ChainNo Subsystem Name Description

Chain No. is used to identify the Controller module in which an error has occurred. X49 HCS Detects HCS-related errors under Cont’s control.
X50 Cont(JAM-Zone) Detects JAM-related errors under Cont’s control.
Table 1
X61 IOT (ROS) Detects ROS-related errors under Cont’s control.
ChainNo Subsystem Name Description
X62 IISS Detects IIT-related errors under Cont’s control.
X02 CONT(UI-EWS) Detected by the EMS function module of the Controller. X63 IISS(Ext) Detects IIT Extension Board-related errors under Cont’s
X03 CONT (IITsc) Detected by the IIT function module of the Controller. control.
X05 DADF Detected by the DADF function module of the Controller. X65 DADF-250 Detects DADF-related errors under Cont’s control.
X10 Fusing Unit Detected by the Fusing Unit function module of the Controller. X71 ～ X78 IOT(PH) Detects Paper Handling-related errors under Cont’s control.
X11 Sorter Detected by the MailBoxSorter function module of the X89 RegiCon Detects RegiCon-related errors under Cont’s control.
Controller. X91 IOT(Xero) Detects Xero-related errors under Cont’s control.
X12 ～ X15 Finisher(OUT) Detects Finisher-related errors under the Cont’s control. X92 IOT(ProCon) Detects Xero-related errors under Cont’s control.
X16 ESS (Back End) Detected by the DADF function module of the Controller. X93 IOT(Deve) Detects ProCon-related errors under Cont’s control.
X17 ESS (Front End) Detected by the DADF function module of the Controller. X94 IOT(Xfer) Detects Transfer-related errors under Cont’s control.
X18 Network Connect Detects Network Connect-related errors under Cont’s control.
X21 CONT (EP) Detects EP-related errors under Cont’s control. 2. Link No. Definition and Error Classification
X22 EP Acc side Detects EP Accessory-related errors under Cont’s control. Classifications of the occurred errors are identified by Link No.
X23 Panel (Web included) Detects Panel-related errors under Cont’s control.
Table 2
X24 CONT (IOTsc) Detects IOTsc-related errors under Cont’s control.
X25 CONT (PSW I/F) Detects PSWI/F-related errors under Cont’s control. Link No Error Classification Description
X26 CONT (JRM and others) Detects JRM-related errors under Cont’s control.
210~299 Local Fail This is an error that must not occur, or "Failure".
X27 CONT (external I/F) Detects External IF-related errors under Cont’s control. Some parts of the service or service function that uses an
X31 CONTExtension Board Detects Extension Board-related errors under Cont’s control. accessory or connected device cannot operate because the
X33 CONT (FAX) Detects FAX-related errors under Cont’s control. accessory or connected device cannot operate.
CE Diag functions are available. However, a user can clear
X34 FaxCard FaxCard Mother detects errors.
user installed options by replacing them.
X35 FaxCard(G3) The G3 function module of FaxCard detects errors.
035-5xx is for FAXmini. 210~299 Service Fail This is an error that must not occur, or "Fatal Failure".
Fax services and Media services cannot be provided because
X36 FaxCard(G4) The G4 function module of FaxCard detects errors.
the USB-IF connected FaxCard/MediaDrive machine, etc. has
X38 DGS(MDSS) Detects MDSS-related errors under Cont’s control. a failure/abnormal operation in an externally connected part or
X39 DGS(MDS) Detects MDS-related errors under Cont’s control. even in the same machine package.
X41 IOT(Mgr) Detects Manager-related errors under Cont’s control. However, the services that do not affect the faulty part, such as
Copy Service and Scan Service, can be executed.
X42 IOT(Drive) Detects Drive-related errors under Cont’s control.
X45 IOT(IM) Detects IM-related errors under Cont’s control.
X46 IOT(HVPS) Detects HVPS-related errors under Cont’s control.
X47 IOT(OutCon) Detects OutCon-related errors under Cont’s control.
X48 IF Module Detects errors related to IF for HCS/Finisher under Cont’s
control.

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Table 2

Link No Error Classification Description

310~399 System Fail/Sub This is an error that must not occur, or "Fatal Failure".
System Fail Users can only perform recovery by turning the power OFF
then ON. The machine cannot perform system or subsystem
operations and it needs maintenance.
The Diag. functions can be operated for CE purpose but the
system fail at Cont initialization (startup) guarantees only the
DC131 NVM Read/Write and DC132 operations. Other Diag.
may be operated but not guaranteed.

400~498 Time Bomb This fail occurs in normal operation, so it is not referred to
(Information) as "Failure" but needs "Any Actions".
Notify the machine state in which user operation is temporarily
limited and "why the machine cannot be operated
immediately".
Notify the expected life (ERU life expectation) of consumable
replacement parts.

600~699 Hidden Fail or History This is not defined as "Failure".

This is a fault that does not affect job operations and does not
need to notify users. This may be repaired automatically by the
machine.

700~799 Job Fail This also occurs in normal operation and is not defined as
"Failure".
This failure occurs when the system detects that job operation
cannot be continued. At the time when error is detected, the
process is aborted.
This is a fault that can be recovered by repeating the
operation. If the fault persists after repeating the operation, it
becomes a "Trouble".In this case, a software failure may cause
the trouble.

700~799 Warning This also occurs in normal operation and is not defined as
"Failure".
Warning is issued only during job execution. If a user operation
instruction cannot be performed as desired due to [any
conditions], the job is continued by changing the settings in the
device and the message [Job is continued by changing
settings] is displayed in the panel.

910~990 Operation Error/ This also occurs in normal operation and is not defined as
Notice Error "Failure".
At the time when error is detected, the job is paused and the
user interruption screen is displayed in the panel.
This is a fault with which the job can be continued by clearing
the cause.
005-121 DADF Feed Out Sensor On Jam • Transportation failure due to foreign substance in the document path
• The surface of the DADF Feed Roll, DADF Nudger Roll, and DADF Retard Roll for foreign sub-
BSD-ON:CH5.3
stances.
After feeding started (DADF Feed Motor ON (CW)) in Duplex, the DADF Feed Out Sensor did not turn • The surface of the DADF Feed Roll, DADF Nudger Roll, and DADF Retard Roll for wear.
ON within the specified time. • DADF Pre Regi Sensor: DC330 [005-206] (PL 51.17)
• DADF Feed Motor: DC330 [005-020] (PL 51.5)
NOTE: When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. The wire wound resistance of the DADF Feed Motor: approx. 1.75 Ohm
Initial Actions – Between DADF PWB J754 pin-B1 and J754 pin-B5/B6
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. – Between DADF PWB J754 pin-B2 and J754 pin-B3/B4
• The Drive Gear for wear and damage.
Cause/Action If no problems are found, replace the DADF PWB. (PL 51.2)
Check the following:

• Transportation failure due to foreign substance in the document path

• The surface of the DADF Feed Roll and DADF Nudger Roll for foreign substances. 005-123 DADF Simplex/Side 1 Regi Sensor On Jam
• The surface of the DADF Feed Roll and DADF Nudger Roll for wear. BSD-ON:CH5.5, CH5.3
• DADF Feed Out Sensor: DC330 [005-205] (PL 51.6)
After Pre Regi operation started (DADF Feed Motor On (CCW)), the DADF Regi Sensor did not turn ON
• DADF Feed Motor: DC330 [005-020] (PL 51.5)
within the specified time.
The wire wound resistance of the DADF Feed Motor: approx. 1.75 Ohm
– Between DADF PWB J754 pin-B1 and J754 pin-B5/B6 NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
– Between DADF PWB J754 pin-B2 and J754 pin-B3/B4
Initial Actions
• The DADF Nudger Roll for Nip operation failure.
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• The Drive Gear for wear and damage
If no problems are found, replace the DADF PWB. (PL 51.2)
Cause/Action
Check the following:

• Transportation failure due to foreign substance in the document path

005-122 DADF Simplex/Side 1 Pre Regi Sensor On Jam
• The surface of the DADF Feed Roll and DADF Takeaway Roll for foreign substances.
BSD-ON:CH5.3
• The surface of the DADF Feed Roll and DADF Takeaway Roll for wear.
• After Pre-Feed started for the first sheet (DADF Feed Motor On (CW)) in Simplex and Duplex, the • DADF Regi Sensor: DC330 [005-110] (PL 51.17)
DADF Pre Regi Sensor did not turn ON within the specified time. • DADF Feed Motor: DC330 [005-008] (PL 51.5)
• After Pre-Feed started for the second sheet onwards (DADF Feed Motor On (CW)) in Duplex, the The wire wound resistance of the DADF Feed Motor: approx. 1.75 Ohm
DADF Pre Regi Sensor did not turn ON within the specified time. – Between DADF PWB J754 pin-B1 and J754 pin-B5/B6
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. – Between DADF PWB J754 pin-B2 and J754 pin-B3/B4
If no problems are found, replace the DADF PWB. (PL 51.2)
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action
Check the following:

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005-125 DADF Regi Sensor Off Jam • The surface of the DADF Regi Roll and DADF Out Roll for foreign substances.
• The surface of the DADF Regi Roll and DADF Out Roll for wear.
BSD-ON:CH5.5, CH5.3
• DADF Regi Motor: DC330 [005-033] (PL 51.5)
After the DADF Pre Regi Sensor turned OFF, the DADF Regi Sensor did not turn OFF within the speci- The wire wound resistance of the DADF Regi Motor: approx. 1.75 Ohm
fied time. – Between DADF PWB J754 pin-A8 and J754 pin-A4/A5
– Between DADF PWB J754 pin-A9 and J754 pin-A6/A7
NOTE: When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
• DADF Invert Sensor: DC330 [005-211] (PL 51.9)
Initial Actions • DADF Regi Sensor: DC330 [005-110] (PL 51.17)
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. If no problems are found, replace the DADF PWB. (PL 51.2)

Cause/Action
Check the following:
005-132 DADF Invert Sensor On Jam
• Transportation failure due to foreign substance in the document path BSD-ON:CH5.5
• The surface of the DADF Regi Roll and DADF Out Roll for foreign substances.
After the Read Speed Control operation started (DADF Regi Motor On (CCW)), the DADF Invert Sensor
• The surface of the DADF Regi Roll and DADF Out Roll for wear.
did not turn ON within the specified time.
• DADF Regi Sensor: DC330 [005-110] (PL 51.17)
• DADF Pre Regi Sensor: DC330 [005-206] (PL 51.17) NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
• DADF Feed Motor: DC330 [005-008] (PL 51.5)
The wire wound resistance of the DADF Feed Motor: approx. 1.75 Ohm
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
– Between DADF PWB J754 pin-B1 and J754 pin-B5/B6
– Between DADF PWB J754 pin-B2 and J754 pin-B3/B4
• DADF Regi Motor: DC330 [005-033] (PL 51.5)
Cause/Action
Check the following:
The wire wound resistance of the DADF Regi Motor: approx. 1.75 Ohm
– Between DADF PWB J754 pin-A8 and J754 pin-A4/A5 • Transportation failure due to foreign substance in the document path
– Between DADF PWB J754 pin-A9 and J754 pin-A6/A7 • The surface of the DADF Regi Roll and DADF Out Roll for foreign substances.
If no problems are found, replace the DADF PWB. (PL 51.2)
• The surface of the DADF Regi Roll and DADF Out Roll for wear.
• DADF Invert Sensor: DC330 [005-211] (PL 51.9)
• DADF Regi Motor: DC330 [005-033] (PL 51.5)
005-131 DADF Invert Sensor On Jam on Inverting The wire wound resistance of the DADF Regi Motor: approx. 1.75 Ohm
BSD-ON:CH5.5 – Between DADF PWB J754 pin-A8 and J754 pin-A4/A5
– Between DADF PWB J754 pin-A9 and J754 pin-A6/A7
After the DADF Regi Sensor turned ON at Invert operation, the DADF Invert Sensor did not turn ON If no problems are found, replace the DADF PWB. (PL 51.2)
within the specified time.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. 005-134 DADF Invert Sensor Off Jam on Inverting
BSD-ON:CH5.5
Cause/Action
Check the following: • After the DADF Regi Sensor turned OFF at Invert operation of the last document, the DADF Invert
Sensor did not turn OFF within the specified time.
• Transportation failure due to foreign substance in the document path
• During the Invert operation where there is a next document, after the Next Document Read Speed – Between DADF PWB J754 pin-A8 and J754 pin-A4/A5
Control operation started (DADF Regi Motor On (CCW)), the DADF Invert Sensor did not turn OFF – Between DADF PWB J754 pin-A9 and J754 pin-A6/A7
within the specified time.
• The Exit Roll for Nip operation failure. (Including the operations of Exit Nip Release Solenoid
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. (DC330 [005-072])) (PL 51.6)
The coil resistance of the Exit Nip Release Solenoid: approx. 50 Ohm (When coil temperature is 20
Initial Actions degrees C)
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. – Between DADF PWB J754 pin-B8 and J754 pin-B9
• DADF Pre Regi Sensor: DC330 [005-206] (PL 51.17)
Cause/Action If no problems are found, replace the DADF PWB. (PL 51.2)
Check the following:

• Transportation failure due to foreign substance in the document path

• The surface of the DADF Out Roll and DADF Exit Roll for foreign substances. 005-136 DADF Side 2 Regi Sensor On Jam
• The surface of the DADF Out Roll and DADF Exit Roll for wear. BSD-ON:CH5.5, CH5.3, CH5.6
• DADF Regi Motor: DC330 [005-033] (PL 51.5)
The wire wound resistance of the DADF Regi Motor: approx. 1.75 Ohm After the DADF Pre Regi Sensor turned ON at Invert operation, the DADF Regi Sensor did not turn ON
within the specified time.
– Between DADF PWB J754 pin-A8 and J754 pin-A4/A5
– Between DADF PWB J754 pin-A9 and J754 pin-A6/A7 NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
• DADF Invert Sensor: DC330 [005-211] (PL 51.9)
• DADF Regi Sensor: DC330 [005-110] (PL 51.17) Initial Actions
If no problems are found, replace the DADF PWB. (PL 51.2) Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action
Check the following:
005-135 DADF Side 2 Pre Regi Sensor On Jam
BSD-ON:CH5.3, CH5.5, CH5.6 • Transportation failure due to foreign substance in the document path
• The surface of the DADF Exit Roll and DADF Takeaway Roll for foreign substances.
After the Invert operation started (DADF Regi Motor On (CW)) at Invert operation, the DADF Pre Regi • The surface of the DADF Exit Roll and DADF Takeaway Roll for wear.
Sensor did not turn ON within the specified time.
• DADF Feed Motor: DC330 [005-008] (PL 51.5)
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. The wire wound resistance of the DADF Feed Motor: approx. 1.75 Ohm
– Between DADF PWB J754 pin-B1 and J754 pin-B5/B6
Initial Actions – Between DADF PWB J754 pin-B2 and J754 pin-B3/B4
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. • The Exit Roll for Nip operation failure. (Including the operations of Exit Nip Release Solenoid
(DC330 [005-072])) (PL 51.6)
Cause/Action The coil resistance of the Exit Nip Release Solenoid: approx. 50 Ohm (When coil temperature is 20
Check the following: degrees C)
– Between DADF PWB J754 pin-B8 and J754 pin-B9
• Transportation failure due to foreign substance in the document path • DADF Pre Regi Sensor: DC330 [005-206] (PL 51.17)
• The surface of the DADF Exit Roll for foreign substances. • DADF Regi Sensor: DC330 [005-110] (PL 51.17)
• The surface of the DADF Exit Roll for wear. If no problems are found, replace the DADF PWB. (PL 51.2)
• The Invert Gate for operation failure
• DADF Regi Motor: DC330 [005-033] (PL 51.5)
The wire wound resistance of the DADF Regi Motor: approx. 1.75 Ohm

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005-139 DADF Invert Sensor Off Jam NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
BSD-ON:CH5.5, CH5.6 Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• After the DADF Regi Sensor turned OFF at Simplex scan operation or 300mm/s scan operation of
the last document, the DADF Invert Sensor did not turn OFF within the specified time.
• During the Simplex scan operation (excluding 300mm/s) where there is a next document, after the
Cause/Action
Next Document Read Speed Control started (DADF Regi Motor On (CCW)), the DADF Invert Sen- Check the following:
sor did not turn OFF within the specified time.
• After the DADF Regi Sensor turned OFF at Duplex scan operation, the DADF Invert Sensor did not • Transportation failure due to foreign substance in the document path
turn OFF within the specified time. • The surface of the DADF Takeaway Roll and DADF Regi Roll for foreign substances.
• The surface of the DADF Takeaway Roll and DADF Regi Roll for wear.
NOTE: When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
• DADF Regi Motor: DC330 [005-033] (PL 51.5)
Initial Actions The wire wound resistance of the DADF Regi Motor: approx. 1.75 Ohm
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. – Between DADF PWB J754 pin-A8 and J754 pin-A4/A5
– Between DADF PWB J754 pin-A9 and J754 pin-A6/A7
Cause/Action • DADF Feed Motor: DC330 [005-008] (PL 51.5)
Check the following: The wire wound resistance of the DADF Feed Motor: approx. 1.75 Ohm
– Between DADF PWB J754 pin-B1 and J754 pin-B5/B6
• Transportation failure due to foreign substance in the document path
– Between DADF PWB J754 pin-B2 and J754 pin-B3/B4
• The surface of the DADF Out Roll and DADF Exit Roll for foreign substances.
• DADF Regi Sensor: DC330 [005-110] (PL 51.17)
• The surface of the DADF Out Roll and DADF Exit Roll for wear.
• DADF Pre Regi Sensor: DC330 [005-206] (PL 51.17)
• The Invert Gate for operation failure
If no problems are found, replace the DADF PWB. (PL 51.2)
• DADF Regi Motor: DC330 [005-033] (PL 51.5)
The wire wound resistance of the DADF Regi Motor: approx. 1.75 Ohm
– Between DADF PWB J754 pin-A8 and J754 pin-A4/A5
– Between DADF PWB J754 pin-A9 and J754 pin-A6/A7 005-146 DADF Pre Regi Sensor Off Jam
• The Exit Roll for Nip operation failure. (Including the operations of Exit Nip Release Solenoid BSD-ON:CH5.3, CH5.5
(DC330 [005-072])) (PL 51.6)
The coil resistance of the Exit Nip Release Solenoid: approx. 50 Ohm (When coil temperature is 20 • After the DADF Feed Out Sensor turned OFF in Simplex mode, the DADF Pre Regi Sensor did not
degrees C) turn OFF within the specified time.
– Between DADF PWB J754 pin-B8 and J754 pin-B9 • After the DADF Regi Motor turned ON in Duplex mode, the DADF Pre Regi Sensor did not turn OFF
within the specified time.
• DADF Invert Sensor: DC330 [005-211] (PL 51.9)
• DADF Regi Sensor: DC330 [005-110] (PL 51.17) NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
If no problems are found, replace the DADF PWB. (PL 51.2)
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

005-145 DADF Regi Sensor Off Jam on Inverting Cause/Action

BSD-ON:CH5.5, CH5.3 Check the following:

After the DADF Pre Regi Sensor turned OFF at Invert operation, the DADF Regi Sensor did not turn OFF • Transportation failure due to foreign substance in the document path
within the specified time. • The surface of the DADF Takeaway Roll and DADF Regi Roll for foreign substances.
• The surface of the DADF Takeaway Roll and DADF Regi Roll for wear.
• DADF Regi Motor: DC330 [005-033] (PL 51.5)
The wire wound resistance of the DADF Regi Motor: approx. 1.75 Ohm
 – Between DADF PWB J754 pin-A8 and J754 pin-A4/A5 In Slow Scan (SS) Mixed mode, it was detected that a document with a different size in Fast Scan (FS)
– Between DADF PWB J754 pin-A9 and J754 pin-A6/A7 direction was transported from the DADF.
• DADF Feed Motor: DC330 [005-020] (PL 51.5)
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
The wire wound resistance of the DADF Feed Motor: approx. 1.75 Ohm
– Between DADF PWB J754 pin-B1 and J754 pin-B5/B6 Initial Actions
– Between DADF PWB J754 pin-B2 and J754 pin-B3/B4 Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• DADF Pre Regi Sensor: DC330 [005-206] (PL 51.17)
• DADF Feed Out Sensor: DC330 [005-205] (PL 51.6) Cause/Action
If no problems are found, replace the DADF PWB. (PL 51.2) Follow the instructions on the UI screen. If the error is not cleared, check the following:

• The DADF Document Tray Set Guide for operation failure

• Document Tray Set Guide Sensors 1-3: DC330 [005-215/216/217] (PL 51.10)
005-147 DADF Pre Regi Sensor Off Jam on Inverting If no problems are found, replace the DADF PWB. (PL 51.2)
BSD-ON:CH5.3, CH5.5

After the DADF Regi Motor turned ON at Invert operation, the DADF Pre Regi Sensor did not turn OFF
within the specified time. 005-196 Size Mismatch Jam on No Mixed-Size
BSD-ON:CH5.4, CH5.2
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Initial Actions The system detected that the second and subsequent documents are of different size compared to the
first document.
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
Cause/Action
Check the following:
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• Transportation failure due to foreign substance in the document path
• The surface of the DADF Exit Roll and DADF Takeaway Roll for foreign substances. Cause/Action
• The surface of the DADF Exit Roll and DADF Takeaway Roll for wear. Follow the instructions on the UI screen. If the error is not cleared, check the following:
• DADF Regi Motor: DC330 [005-033] (PL 51.5)
The wire wound resistance of the DADF Regi Motor: approx. 1.75 Ohm • Document Tray Set Guide Sensors 1-3: DC330 [005-215/216/217] (PL 51.10)

– Between DADF PWB J754 pin-A8 and J754 pin-A4/A5 • DADF APS Sensor 1: DC330 [005-218] (PL 51.17)

– Between DADF PWB J754 pin-A9 and J754 pin-A6/A7 • Document Tray Size Sensor 1/2: DC330 [005-221/222] (PL 51.10)

• DADF Feed Motor: DC330 [005-020] (PL 51.5) If no problems are found, replace the DADF PWB. (PL 51.2)

The wire wound resistance of the DADF Feed Motor: approx. 1.75 Ohm
– Between DADF PWB J754 pin-B1 and J754 pin-B5/B6
– Between DADF PWB J754 pin-B2 and J754 pin-B3/B4 005-197 Prohibit Combine Size Jam
• DADF Pre Regi Sensor: DC330 [005-206] (PL 51.17)
BSD-ON:CH5.3
If no problems are found, replace the DADF PWB. (PL 51.2)
Documents with a prohibited size combination was detected.

Cause/Action
005-194 Size Mismatch Jam on SS Mixed-Size Explain to the customer that the following size combinations are prohibited.
BSD-ON:CH5.2

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• 5.5 x 8.5 SEF and all the other document sizes. 005-210 DADF Download Fail
• A5 SEF and all the other document sizes.
BSD-ON:CH3.3
• B5 SEF, plus 11 x 15 SEF, 11 x 17 SEF, A4 LEF, A3 LEF, 8.5 x 11 LEF.
• 16K SEF, plus 11 x 15 SEF, 11 x 17 SEF, A4 LEF, and A3 LEF. When the IISS starts up (Power ON/Sleep recovery), it was detected that the DADF is in Download
Mode.

005-198 Too Short Size Jam Cause/Action

BSD-ON:CH5.3 Perform the DADF software download.

It was detected that the document length in Slow Scan direction was out of the specifications (shorter
than 115mm).
005-275 DADF RAM Test Fail
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. BSD-ON:CH3.3
Initial Actions The DADF PWB RAM failed during the Read/Write operation. (At Power ON)
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
Cause/Action
Cause/Action
Check the size of the document that was fed by the user. If it is within the permitted length for DADF
transport, check the following: Turn the power OFF and ON. If the problem persists, replace the DADF PWB. (PL 51.2)

• DADF Pre Regi Sensor: DC330 [005-206] (PL 51.17)

• DADF Feed Out Sensor: DC330 [005-205] (PL 51.6)
If no problems are found, replace the DADF PWB. (PL 51.2)
005-280 DADF EEPROM Fail
BSD-ON:CH3.3

Write failure to DADF EEPROM or communication failure with EEPROM was detected.
005-199 Too Long Size Jam NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
BSD-ON:CH5.3
Cause/Action
It was detected that the document length in Slow Scan direction was out of the specifications (Simplex Turn the power OFF and ON. If the problem persists, replace the DADF PWB. (PL 51.2)
mode: 672.4mm or longer, Duplex mode: 480.1mm or longer).

NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Initial Actions 005-305 DADF Feeder Cover Interlock Open

Refer to the BSD and check the related connectors of the target electrical parts for partial connections. BSD-ON:CH5.1

The Feeder Cover Interlock was opened during DADF operation.

Cause/Action
Check the size of the document that was fed by the user. If it is within the permitted length for DADF NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
transport, check the following:
Initial Actions
• DADF Pre Regi Sensor: DC330 [005-206] (PL 51.17) Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• DADF Feed Out Sensor: DC330 [005-205] (PL 51.6)
If no problems are found, replace the DADF PWB. (PL 51.2) Cause/Action
Check the following:
• The DADF Feeder Cover for a mismatch. • The DADF Pre Regi Sensor for remaining paper, Actuator return failure, foreign substances, con-
• DADF Interlock Switch: DC330 [005-212] (PL 51.5) tamination on sensor, and etc.
• DADF Pre Regi Sensor: DC330 [005-206] (PL 51.17)
NOTE: . When cheating the DADF Interlock Switch after DADF Feeder Cover Open, do it by block-
ing the DADF Feed Out Sensor. If no problems are found, replace the DADF PWB. (PL 51.2)

If no problems are found, replace the DADF PWB. (PL 51.2)

005-906 DADF Feed Out Sensor Static Jam 005-908 DADF Regi Sensor Static Jam
BSD-ON:CH5.3 BSD-ON:CH5.5

The DADF Feed Out Sensor turns ON at the following timings. The DADF Regi Sensor turns ON at the following timings:

1. At Power ON 1. At Power ON
2. At Feeder Cover Interlock Close 2. At Feeder Cover Interlock Close
3. At Platen Interlock Close 3. At Platen Interlock Close

NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Initial Actions Initial Actions

Refer to the BSD and check the related connectors of the target electrical parts for partial connections. Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action Cause/Action
Check the following: Check the following:

• The DADF Feed Out Sensor for remaining paper, Actuator return failure, foreign substances, con- • The DADF Regi Sensor for remaining paper, foreign substances, contamination on sensor, and etc.
tamination on sensor, and etc. • DADF Regi Sensor: DC330 [005-110] (PL 51.17)
• DADF Feed Out Sensor: DC330 [005-205] (PL 51.6) If no problems are found, replace the DADF PWB. (PL 51.2)
If no problems are found, replace the DADF PWB. (PL 51.2)

005-913 DADF Invert Sensor Static Jam

005-907 DADF Pre Regi Sensor Static Jam BSD-ON:CH5.5
BSD-ON:CH5.3
The DADF Invert Sensor is ON at the following timings.
The DADF Pre Regi Sensor turns ON at the following timings:
1. At Power ON
1. At Power ON 2. At Feeder Cover Interlock Close
2. At Feeder Cover Interlock Close 3. At Platen Interlock Close
3. At Platen Interlock Close
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
Initial Actions
Initial Actions Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Cause/Action
Cause/Action Check the following:
Check the following:

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• The DADF Invert Sensor for remaining paper, Actuator return failure, foreign substances, contami- • The DADF APS Sensor 2 for remaining paper, Actuator return failure, foreign substances, contami-
nation on sensor, and etc. nation on sensor, and etc.
• DADF Invert Sensor: DC330 [005-211] (PL 51.9) • DADF APS Sensor 2: DC330 [005-219] (PL 51.17)
If no problems are found, replace the DADF PWB. (PL 51.2) If no problems are found, replace the DADF PWB. (PL 51.2)

005-915 DADF APS Sensor 1 Static Jam 005-917 DADF APS Sensor 3 Static Jam
BSD-ON:CH5.4 BSD-ON:CH5.4

The DADF APS Sensor 1 turns ON at the timings below. The DADF APS Sensor 3 turns ON at the timings below.

1. At Power ON 1. At Power ON
2. At Feeder Cover Interlock Close 2. At Feeder Cover Interlock Close
3. At Platen Interlock Close 3. At Platen Interlock Close

NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Initial Actions Initial Actions

Refer to the BSD and check the related connectors of the target electrical parts for partial connections. Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action Cause/Action
Check the following: Check the following:

• The DADF APS Sensor 1 for remaining paper, Actuator return failure, foreign substances, contami- • The DADF APS Sensor 3 for remaining paper, Actuator return failure, foreign substances, contami-
nation on sensor, and etc. nation on sensor, and etc.
• DADF APS Sensor 1: DC330 [005-218] (PL 51.17) • DADF APS Sensor 3: DC330 [005-220] (PL 51.17)
If no problems are found, replace the DADF PWB. (PL 51.2) If no problems are found, replace the DADF PWB. (PL 51.2)

005-916 DADF APS Sensor 2 Static Jam 005-940 DADF No Original Fail
BSD-ON:CH5.4 BSD-ON:CH5.1

The DADF APS Sensor 2 turns ON at the timings below. It was detected that the document was pulled out during document feed.

1. At Power ON Cause/Action
2. At Feeder Cover Interlock Close Reload the document.
3. At Platen Interlock Close

NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Initial Actions 005-941 DADF Not Enough Document

Refer to the BSD and check the related connectors of the target electrical parts for partial connections. BSD-ON:-

Cause/Action The system detected that some originals were missing after all originals were returned.

Check the following:

Cause/Action • DADF Feed Out Sensor: DC330 [005-205] (PL 51.6)
Follow the instructions on the UI screen to reload the document that was jammed. If no problems are found, replace the DADF PWB. (PL 51.2)

005-945 FS-Size Mismatch Jam on No Mixed-Size or SS Mixed- 005-947 FS-Size Mismatch Jam on No Mixed-Size or SS Mixed-
Size (Cont) Size
BSD-ON:CH5.4, CH5.2 BSD-ON:CH5.4, CH5.2

In No Mix or Slow Scan (SS) Mixed mode, it was detected that a document with a different size in Fast In No Mix or Slow Scan (SS) Mixed mode, it was detected that a document with a different size in Fast
Scan (FS) direction was transported from the DADF. (If paper was not fed, 005-945 is displayed. If paper Scan (FS) direction was transported from the DADF. (If paper was not fed, 005-945 is displayed. If paper
was fed, 005-947 is displayed.) was fed, 005-947 is displayed.)

NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Initial Actions Initial Actions

Refer to the BSD and check the related connectors of the target electrical parts for partial connections. Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action Cause/Action
Follow the instructions on the UI screen. If the error is not cleared, check the following: Follow the instructions on the UI screen. If the error is not cleared, check the following:

• The DADF Document Tray Set Guide for operation failure • The DADF Document Tray Set Guide for operation failure
• Document Tray Set Guide Sensors 1-3: DC330 [005-215/216/217] (PL 51.10) • Document Tray Set Guide Sensors 1-3: DC330 [005-215/216/217] (PL 51.10)
• DADF APS Sensors 1-3: DC330 [005-218/219/220] (PL 51.17) • DADF APS Sensors 1-3: DC330 [005-218/219/220] (PL 51.17)
If no problems are found, replace the DADF PWB. (PL 51.2) If no problems are found, replace the DADF PWB. (PL 51.2)

005-946 SS-Size Mismatch Jam on No Mixed-Size (Cont) 005-948 SS-Size Mismatch Jam on No Mixed-Size
BSD-ON:CH5.4, CH5.2, CH5.5, CH5.3 BSD-ON:CH5.4, CH5.2, CH5.5, CH5.3

In No Mix mode, it was detected that a document with a different size in Slow Scan (SS) direction was In No Mix mode, it was detected that a document with a different size in Slow Scan (SS) direction was
transported from the DADF. (If paper was not fed, 005-946 is displayed. If paper was fed, 005-948 is dis- transported from the DADF. (If paper was not fed, 005-946 is displayed. If paper was fed, 005-948 is dis-
played.) played.)

NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Initial Actions Initial Actions

Refer to the BSD and check the related connectors of the target electrical parts for partial connections. Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action Cause/Action
Follow the instructions on the UI screen. If the error is not cleared, check the following: Follow the instructions on the UI screen. If the error is not cleared, check the following:

• DADF APS Sensor 1: DC330 [005-218] (PL 51.17) • DADF APS Sensor 1: DC330 [005-218] (PL 51.17)
• Document Tray Size Sensor 1/2: DC330 [005-221/222] (PL 51.10) • Document Tray Size Sensor 1/2: DC330 [005-221/222] (PL 51.10)
• DADF Regi Sensor: DC330 [005-110] (PL 51.17) • DADF Regi Sensor: DC330 [005-110] (PL 51.17)

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• DADF Feed Out Sensor: DC330 [005-205] (PL 51.6)

If no problems are found, replace the DADF PWB. (PL 51.2)
010-338 Fusing On Time Fail Cause/Action
BSD-ON:CH10.1, CH10.2 1. Turn the power OFF and ON.
2. Turn OFF the power and check the following:
The Main Lamp or Sub Lamp was detected to be continuously ON abnormally. • The Fusing Unit for improper installation
• The drawer connector ( P/J621) for malfunctions (foreign substances, bent pins, burn damage,
NOTE: As this Fail will affect the system, cut off the +24VDC output from the LVPS B3H when this Fail and etc.)
has occurred. Before checking the +24VDC, turn the power OFF and ON to clear this Fail.
• The connection between the Fusing Unit J621 and the AC Drive PWB J31 for open circuit,
NOTE: When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. short circuit, and poor contact
• The connection between the Fusing Unit J621 and the MCU PWB J411 for open circuit, short
Initial Actions circuit, and poor contact
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• The connection between the AC Drive PWB J530 and the MCU PWB J414 for open circuit,
short circuit, and poor contact
Cause/Action • The Heat Roll for wound up, stuck paper.
1. Turn the power OFF and ON. 3. If the problem persists, replace the following parts in sequence:
2. Turn OFF the power and check the following: • Fusing Unit (PL 7.1)
• The Fusing Unit for improper installation • AC Drive PWB (PL 18.2)
• The drawer connector ( P/J621) for malfunctions (poor contact, foreign substances, bent pins, • MCU PWB (PL 18.2)
burn damage, and etc.)
• The connection between the Fusing Unit J621 and the AC Drive PWB J31 for open circuit,
short circuit, and poor contact
010-398 Fusing Unit Fan Fail
• The connection between the Fusing Unit J621 and the MCU PWB J411 for open circuit, short
BSD-ON:CH10.3
circuit, and poor contact
• The connection between the AC Drive PWB J530 and the MCU PWB J414 for open circuit,
The Fusing Unit Fan failure was detected. When the Fusing Unit Fan Fail signal indicating an abnormality
short circuit, and poor contact of the Fan was monitored at the specified time interval, it was found to have failed the specified number
• The Heat Roll for wound up, stuck paper. of times in a row.
3. If the problem persists, replace the following parts in sequence:
• Fusing Unit (PL 7.1) NOTE: . As this Fail will affect the system, cut off the Intlk_+24VDC output from the LVPS B3H when this
Fail has occurred.
• AC Drive PWB (PL 18.2)
• MCU PWB (PL 18.2) NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
010-379 Fusing Unit Hot Not Ready Return Time Fail
BSD-ON:CH10.1, CH10.2
Cause/Action
The time taken to recover from High Temperature Not Ready state has exceeded the specified time. Turn OFF the power and check the following:

NOTE: . As this Fail will affect the system, cut off the +24VDC output from the LVPS B3H when this Fail • The Fusing Unit Fan for foreign substances.
has occurred. Before checking the +24VDC, turn the power OFF and ON to clear this Fail. • The connection between the MCU PWB J411 and the Fusing Unit Fan J210 for open circuit, short
circuit, and poor contact
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
If no problems are found, replace the following parts in sequence:
Initial Actions
• Fusing Unit Fan (PL 4.1)
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• MCU PWB (PL 18.2)

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010-420 Fusing Unit Assy Near Life

BSD-ON:CH10.3

The Fusing Unit needs to be replaced soon.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Cause/Action
The Fusing Unit needs to be replaced soon. Replace the Fusing Unit as required. (PL 7.1)

After the replacement, clear DC135[954-850] (Print Count) and DC135[954-851] (Time Count).

010-421 Fusing Unit Assy Life Over

BSD-ON:CH10.3

It is time to replace the Fusing Unit.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Cause/Action
Replace the Fusing Unit. (PL 7.1)

After the replacement, clear DC135[954-850] (Print Count) and DC135[954-851] (Time Count).
041-310 IM Logic Fail NOTE: . As this Fail will affect the system, cut off the Intlk_+24VDC output from the LVPS B3H when this
Fail has occurred.
BSD-ON:CH3.1
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
The IM Software control error was detected.
Initial Actions
NOTE: When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action
Procedure
1. Turn the power OFF and ON.
Turn OFF the power and remove the ESS Cover, Rear Middle Cover, and Rear Lower Cover.
2. Install the correct version of the IOT firmware.
Disconnect the following connectors from the MCU PWB and measure the resistance between each con-
3. Initialize the IOT NVM (includes writing back the adjustment NVM). nector terminal and the GND.
4. If the problem persists, replace the MCU PWB. (PL 18.2) • MCU PWB J414-A5 (CRU Fan)
041-324 MCU F1 Fuse Fail • MCU PWB J414-A6 (Toner Dispense Motor)
BSD-ON:CH1.9, CH1.7, CH6.7 Is the resistance 5 Ohm or higher for each?
Y N
Check the connections that are in earth fault (at 5 Ohm or lower) for short circuits.
Fuse 1 on the MCU PWB has blown.

Remove the Right Upper Cover, then check the following connections for short circuit.
NOTE: . As this Fail will affect the system, cut off the Intlk_+24VDC output from the LVPS B3H when this
• Between LVPS B3H J503-6 and MCU PWB J400-5
Fail has occurred.
• Between LVPS B3H J503-5 and MCU PWB J400-10
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. If no problems are found, replace the MCU PWB. (PL 18.2)
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. 041-326 MCU F3 Fuse Fail
BSD-ON:CH1.9, CH1.7, CH9.3, CH8.6
Procedure
Fuse 3 on the MCU PWB has blown.
Turn OFF the power and remove the ESS Cover, Rear Middle Cover, and Rear Lower Cover.
Disconnect J404 from the MCU PWB and measure the resistance between J404-9 and the GND. Is
NOTE: . As this Fail will affect the system, cut off the Intlk_+24VDC output from the LVPS B3H when this
the resistance 5 Ohm or higher? Fail has occurred.
Y N
Check the connection between the MCU PWB J404-9 and the ROS Assembly J130-5 for short cir- NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
cuit (earth fault).
Initial Actions
Remove the Right Upper Cover, then check the following connections for short circuit. Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• Between LVPS B3H J503-6 and MCU PWB J400-5
• Between LVPS B3H J503-5 and MCU PWB J400-10 Procedure
If no problems are found, replace the MCU PWB. (PL 18.2) Turn OFF the power and remove the ESS Cover, Rear Middle Cover, and Rear Lower Cover.
Disconnect the following connectors from the MCU PWB and measure the resistance between each con-
041-325 MCU F2 Fuse Fail nector terminal and the GND.
• MCU PWB J413-A1/A2 (HVPS SG11)
BSD-ON:CH1.9, CH1.7, CH9.2, CH9.4
• MCU PWB J415-5 (Regi Clutch)
Fuse 2 on the MCU PWB has blown. Is the resistance 5 Ohm or higher for each?
Y N
Check the connections that are in earth fault (at 5 Ohm or lower) for short circuits.

Remove the Right Upper Cover, then check the following connections for short circuit.
• Between LVPS B3H J503-6 and MCU PWB J400-5

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• Between LVPS B3H J503-5 and MCU PWB J400-10 Disconnect the following connectors from the MCU PWB and measure the resistance between each con-
If no problems are found, replace the MCU PWB. (PL 18.2) nector terminal and the GND.
• MCU PWB J406-4 (MSI Feed Solenoid)
041-327 MCU F4 Fuse Fail • MCU PWB J417-11/12 (Exit 1 OCT Motor)
BSD-ON:CH1.9, CH1.7, CH10.5, CH10.4, CH10.3 Is the resistance 5 Ohm or higher for each?
Y N
Check the connections that are in earth fault (at 5 Ohm or lower) for short circuits.
Fuse 4 on the MCU PWB has blown.

Remove the Right Upper Cover, then check the following connections for short circuit.
NOTE: . As this Fail will affect the system, cut off the Intlk_+24VDC output from the LVPS B3H when this
• Between LVPS B3H J503-6 and MCU PWB J400-5
Fail has occurred.
• Between LVPS B3H J503-5 and MCU PWB J400-10
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. If no problems are found, replace the MCU PWB. (PL 18.2)
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. 041-329 MCU F6 Fuse Fail
BSD-ON:CH1.9, CH1.7
Procedure
Fuse 6 on the MCU PWB has blown.
Turn OFF the power and remove the ESS Cover, Rear Middle Cover, and Rear Lower Cover.
Disconnect the following connectors from the MCU PWB and measure the resistance between each con-
NOTE: . As this Fail will affect the system, cut off the Intlk_+24VDC output from the LVPS B3H when this
nector terminal and the GND. Fail has occurred.
• MCU PWB J411-A1 (Face Up Gate Solenoid)
• MCU PWB J411-A3 (Exit Gate Solenoid) NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
• MCU PWB J411-B11 (Fusing Unit Fan) Initial Actions
Is the resistance 5 Ohm or higher for each?
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Y N
Check the connections that are in earth fault (at 5 Ohm or lower) for short circuits.
Procedure
Remove the Right Upper Cover, then check the following connections for short circuit. Turn OFF the power and remove the ESS Cover, Rear Middle Cover, and Rear Lower Cover.
• Between LVPS B3H J503-6 and MCU PWB J400-5 Disconnect J423 from the MCU PWB and measure the resistance between J423-B2 and the GND.. Is
• Between LVPS B3H J503-5 and MCU PWB J400-10 the resistance 5 Ohm or higher?
Y N
If no problems are found, replace the MCU PWB. (PL 18.2)
Check the connection between the MCU PWB J423-B2 and the Tray Module PWB J541-8 for short
circuit (earth fault).
041-328 MCU F5 Fuse Fail
BSD-ON:CH1.9, CH1.7, CH8.5, CH10.4 Remove the Right Upper Cover, then check the following connections for short circuit.
• Between LVPS B3H J503-6 and MCU PWB J400-5
Fuse 5 on the MCU PWB has blown. • Between LVPS B3H J503-5 and MCU PWB J400-10
If no problems are found, replace the MCU PWB. (PL 18.2)
NOTE: . As this Fail will affect the system, cut off the Intlk_+24VDC output from the LVPS B3H when this
Fail has occurred.
041-330 MCU F7 Fuse Fail
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. BSD-ON:CH1.9, CH1.5
Initial Actions
Fuse 7 on the MCU PWB has blown.
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Procedure
Turn OFF the power and remove the ESS Cover, Rear Middle Cover, and Rear Lower Cover.
NOTE: . As this Fail will affect the system, cut off the +24VDC output from the LVPS B3H when this Fail 041-340 MCU NVM (EEPROM) Data Fail
has occurred.
BSD-ON:CH3.1
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
The specific values of the NVM (EEPROM) data are not in their specified addresses.
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Cause/Action
Procedure
1. Turn the power OFF and ON.
Turn OFF the power and remove the ESS Cover, Rear Middle Cover, and Rear Lower Cover.
2. Install the correct version of the IOT firmware.
Disconnect J421 from the MCU PWB and measure the resistance between J421-1 and the GND. Is
the resistance 5 Ohm or higher? 3. Initialize the IOT NVM (includes writing back the adjustment NVM).
Y N 4. If the problem persists, replace the MCU PWB. (PL 18.2)
Check the connection between the MCU PWB J421-1 and the Finisher for short circuit (earth fault).

NOTE: For more information on connections at the Finisher, refer to the Finisher Supplementary
Service Manual. 041-341 MCU NVM (EEPROM) Access Fail
Remove the Right Upper Cover, then check the connection between the LVPS B3H J503-8 and the BSD-ON:CH3.1
MCU PWB J400-1 for short circuit.
NVM (EEPROM) access error (The read values are different from those that were written, or there is I2C
If no problems are found, replace the MCU PWB. (PL 18.2)
communication error) has occurred.

041-331 MCU F8 Fuse Fail NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
BSD-ON:CH1.9, CH1.5
Cause/Action
Fuse 8 on the MCU PWB has blown. 1. Turn the power OFF and ON.
2. Turn OFF the power and check the connections between the EEPROM and the MCU PWB.
NOTE: . As this Fail will affect the system, cut off the +24VDC output from the LVPS B3H when this Fail 3. If the problem persists, replace the MCU PWB. (PL 18.2)
has occurred.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Procedure 041-342 MCU NVM (EEPROM) Buffer Fail

Turn OFF the power and remove the ESS Cover, Rear Middle Cover, and Rear Lower Cover. BSD-ON:CH3.1
Disconnect J418 from the MCU PWB and measure the resistance between J418-1 and the GND. Is
the resistance 5 Ohm or higher? NVM (EEPROM) Buffer Fail (the write buffer has overflowed) has occurred.
Y N
Check the connection between the MCU PWB J418-1 and the HCF for short circuit (earth fault). NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
NOTE: For more information on connections at the HCF, refer to the HCF Supplementary Service Cause/Action
Manual. 1. Turn the power OFF and ON.
Remove the Right Upper Cover, then check the connection between the LVPS B3H J503-8 and the 2. Turn OFF the power and check the connections between the EEPROM and the MCU PWB.
MCU PWB J400-1 for short circuit. 3. If the problem persists, replace the MCU PWB. (PL 18.2)
If no problems are found, replace the MCU PWB. (PL 18.2)

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041-388 Marking Logic Fail

BSD-ON:CH3.1

A fatal error was detected in Marking control.

NOTE: . As this Fail will affect the system, cut off the +24VDC output from the LVPS B3H when this Fail
has occurred.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Cause/Action
1. Turn the power OFF and ON.
2. Install the correct version of the IOT firmware.
042-310 Main Motor Fail 042-323 Drum Motor Fail
BSD-ON:CH4.1, CH8.6 BSD-ON:CH9.1

The Main Motor rotation error was detected. When the Lock Up (Main Motor Fail) signal of the Motor The Drum Motor revolution failure was detected. When the Lock Up (Drum Motor Fail) signal of the Motor
Drive output was monitored at the specified time interval after a certain time has passed since the Main Drive output was monitored at the specified time interval after a certain time has passed since the Drum
Motor operation had started, it was found to have failed 5 times in a row. Motor operation had started, it was found to have failed 5 times in a row.

NOTE: As this Fail will affect the system, cut off the Intlk_+24VDC output from the LVPS B3H when this NOTE: As this Fail will affect the system, cut off the Intlk_+24VDC output from the LVPS B3H when this
Fail has occurred. Before checking the Intlk_+24VDC, turn the power OFF and ON to clear this Fail. Fail has occurred. Before checking the Intlk_+24VDC, turn the power OFF and ON to clear this Fail.

NOTE: When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. NOTE: When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Initial Actions Initial Actions

Refer to the BSD and check the related connectors of the target electrical parts for partial connections. Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Procedure Procedure
Turn OFF the power and remove the ESS Cover and Rear Middle Cover. Turn ON the power. Is the Turn OFF the power and remove the ESS Cover and Rear Middle Cover. Turn ON the power. Is the
voltage between the MCU PWB J408-4 (+) and the GND (-) +24VDC? (If Fail 042-310 appears after voltage between the MCU PWB J408-3 (+) and the GND (-) +24VDC? (If Fail 042-323 appears after
the Main Motor had rotated for a while, this voltage measurement is to be done before the Fail is the Drum Motor had rotated for a while, this voltage measurement is to be done before the Fail is
displayed.) displayed.)
Y N Y N
Go to 2.2.2.3 +24VDC Power FIP Go to 2.2.2.3 +24VDC Power FIP

Is the voltage between the MCU PWB J407-16 (+) and the GND (-) +5VDC? Is the voltage between the MCU PWB J407-8 (+) and the GND (-) +5VDC?
Y N Y N
Go to 2.2.2.2 +5VDC Power FIP Go to 2.2.2.2 +5VDC Power FIP

Turn OFF the power and check the following: Turn OFF the power and check the following:
• The connection between the MCU PWB J407 and the Main Motor J205 for open circuit, short cir- • The connection between the MCU PWB J407 and the Drum Motor J203 for open circuit, short cir-
cuit, and poor contact. cuit, and poor contact.
• The connection between the MCU PWB J408 and the Main Motor J204 for open circuit, short cir- • The connection between the MCU PWB J408 and the Drum Motor J202 for open circuit, short cir-
cuit, and poor contact. cuit, and poor contact.
• The Fusing Unit H/R for loading and its Drive Gear for wear and damage. • The Drum Unit (including the Developer) or BTR for loading, and their Drive Gears for wear and
• The Exit Roll 1 for loading and its Drive Gear for wear and damage. damage.
• The Regi Roll for loading and its Drive Gear for wear and damage. (Including for Regi Clutch failure) If no problems are found, replace the following parts in sequence:
• Drum Motor (PL 3.2)
The coil resistance of the Regi Clutch: approx. 150 Ohm (When coil temperature is 20 degrees C)
• MCU PWB (PL 18.2)
– Between MCU PWB J415 pin-5 and J415 pin-6
If no problems are found, replace the following parts in sequence:
• Main Motor (PL 3.2)
• MCU PWB (PL 18.2)

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042-400 Deodorant Filter Life End

BSD-ON:-

The Deodorant Filter must be replaced.

NOTE: When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Cause/Action
Replace the Deodorant Filter (PL 19.2). After the replacement, clear DC135 [954-860].
045-310 Image Ready NG 045-311 Controller Communication Fail
BSD-ON:CH3.1 BSD-ON:CH3.1

The Controller image preparation failure was detected. Communication error between ESS PWB and MCU PWB was detected.

NOTE: When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. NOTE: When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Initial Actions Initial Actions

Refer to the BSD and check the related connectors of the target electrical parts for partial connections. Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action Procedure
1. Turn the power OFF and ON. Remove the ESS Cover and Rear Middle Cover, and then turn the power OFF and ON. Is the CR8
2. Turn OFF the power and check the connectors between the ESS PWB J320 and the MCU PWB (RED: Reset) on the MCU PWB ON or blinking?
J402, as well as between the ESS PWB J1323 and the MCU PWB J403 for poor contact. Y N
3. If the problem persists, replace the following parts in sequence: Turn OFF the power and remove the Rear Lower Cover. Check the following connections for open
circuits, short circuits, and poor contacts.
• MCU PWB (PL 18.2)
• Between the ESS PWB J320 and the MCU PWB J402
• ESS PWB (PL 35.2)
• Between the ESS PWB J1323 and the MCU PWB J403
• Between the ESS PWB J328, J1324 and the MCU PWB J401
If no problems are found, replace the following parts in sequence:
• ESS PWB (PL 35.2)
• MCU PWB (PL 18.2)

Turn OFF the power and replace the MCU PWB. (PL 18.2)

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047-211 Exit 1 OCT Home Fail NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
BSD-ON:CH10.4 NOTE: . When checking the Finisher, refer to the Finisher Supplementary Service Manual.

The Exit 1 OCT Home Position Sensor did not turn ON within the specified time after the Exit 1 OCT Initial Actions
Motor On. Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

NOTE: When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. Cause/Action
Initial Actions 1. Turn the power OFF and ON.
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. 2. Turn OFF the power and check the connections between the MCU PWB J421, J422 and the Fin-
isher PWB for open circuits, short circuits, and poor contacs.
Cause/Action 3. Check the power supply at the Finisher.

Check the following: 4. If the problem persists, replace the MCU PWB. (PL 18.2)

• Exit 1 OCT Home Position Sensor: DC330 [077-102] (PL 17.1)

• Exit 1 OCT Motor: DC330 [077-010] (Front), DC330 [077-011] (Rear) (PL 17.1) 047-217 HCF Communication Fail
The wire wound resistance of the Exit 1 OCT Motor: approx. 100 Ohm BSD-ON:CH3.6, CH1.5
– Between MCU PWB J417 pin-11 and J417 pins-9/13
Communication failure between the IOT and the HCF was detected.
– Between MCU PWB J417 pin-12 and J417 pins-10/14
• The light emitter or the light receptor sections of the Exit 1 OCT Home Position Sensor for foreign NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
substances.
• The OCT Chute for improper installation. NOTE: . When checking the HCF, refer to the HCF Supplementary Service Manual.
• The Drive Gear for wear, damage, and bearing blockage. Initial Actions
If no problems are found, replace the MCU PWB. (PL 18.2)
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action
047-213 Finisher Kind Mismatch 1. Turn the power OFF and ON.
2. Turn OFF the power and check the connections between the MCU PWB J418, J419 and the HCF
BSD-ON:CH3.5
PWB for open circuits, short circuits, and poor contacts.
The connected Finisher is of an incorrect type. 3. Check the power supply at the HCF.
4. If the problem persists, replace the MCU PWB. (PL 18.2)
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Cause/Action
1. Turn the power OFF and ON.
047-218 Tray Module Communication Fail
2. Turn OFF the power and connect a Finisher that is supported by this machine. BSD-ON:CH3.4

Communication failure between the IOT and the Tray Module was detected.

047-216 Finisher Communication Fail NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
BSD-ON:CH3.5, CH1.5
Initial Actions
Communication failure between the IOT and the Finisher was detected. Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

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Cause/Action
1. Turn the power OFF and ON.
2. Turn OFF the power and check the connection between the MCU PWB J423 and the Tray Module
PWB J541 for open circuit, short circuit, and poor contact.
3. If the problem persists, replace the following parts in sequence:
• Tray Module PWB (PL 10.9, PL 11.13)
• MCU PWB (PL 18.2)

047-320 All Destination Tray Broken

BSD-ON:CH3.1

All of the output destinations in the Output device are malfunctioning, and no output destination is avail-
able.

NOTE: . As this Fail will affect the system, cut off the +24VDC output from the LVPS B3H when this Fail
has occurred. Before checking the +24VDC, turn the power OFF and ON to clear this Fail.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Cause/Action
Enter DC122 Fail History. Go to the FIP of the affected Output Tray.

NOTE: . For more information on failures at the Finisher, refer to the Finisher Supplementary Service
Manual.
059-314 H/R STS Center Disconnection Fail Cause/Action
BSD-ON:CH10.2 1. Turn the power OFF and ON.
2. Clear NVM[744-005] (High Temperature Error Detection History) to ’0’, and then turn the power
An open circuit abnormality (the AD value of the STS is equivalent to the open circuit value) of the Heat OFF and ON.
Roll STS Center was detected. 3. Turn OFF the power and check the following:
• The H/R for wound up, stuck paper
NOTE: As this Fail will affect the system, cut off the +24VDC output from the LVPS B3H when this Fail
• The resistance value between the Fusing Unit P621-5 and P621-1 (Normal: 3 kOhm or
has occurred.
higher)
NOTE: When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. • The H/R STS Center for dropped parts, contamination on sensor, and clogging due to foreign
substances
Initial Actions
• The drawer connector ( P/J621) for malfunctions (poor contact, foreign substances, bent pins,
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. burn damage, and etc.)
• The connection between the MCU PWB J411 and the drawer connector J621 for open circuit,
Cause/Action short circuit, and poor contact
1. Turn the power OFF and ON. 4. If the problem persists, replace the following parts in sequence:
2. Turn OFF the power and check the drawer connector ( P/J621) for malfunctions (poor contact, for- • Fusing Unit (PL 7.1)
eign substances, bent pins, burn damage, and etc.)
• AC Drive PWB (PL 18.2)
3. Check the connection between the MCU PWB J411 and the drawer connector J621 for open cir-
cuit, short circuit, and poor contact.
4. Check the Fusing Unit for improper installation.
059-316 H/R STS Rear Disconnection Fail
5. If the problem persists, replace the following parts in sequence:
BSD-ON:CH10.2
• Fusing Unit (PL 7.1)
• MCU PWB (PL 18.2) An open circuit abnormality (the AD value of the STS is equivalent to the open circuit value) of the Heat
Roll STS Rear was detected.

059-315 H/R STS Center Over Temperature Fail NOTE: . As this Fail will affect the system, cut off the +24VDC output from the LVPS B3H when this Fail
has occurred.
BSD-ON:CH10.2, CH10.1
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
The system detected an abnormal high temperature of the Heat Roll STS Center.
Initial Actions
NOTE: . To clear this Fail, first remove the cause, next clear the value of NVM [744-005] (High Tempera- Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
ture Error Detection History) to ’0’, and then turn the power OFF and ON. The relationship between the
displayed value and the sensor that detected the high temperature error is as follows: Cause/Action
• 0: Normal
1. Turn the power OFF and ON.
• 1: High temperature error (H/R STS Center)
2. Turn OFF the power and check the drawer connector ( P/J621) for malfunctions (poor contact, for-
• 2: High temperature error (H/R STS Rear) eign substances, bent pins, burn damage, and etc.)
• 3: Temperature rise error (H/R STS) 3. Check the connection between the MCU PWB J411 and the drawer connector J621 for open cir-
cuit, short circuit, and poor contact.
NOTE: . As this Fail will affect the system, cut off the +24VDC output from the LVPS B3H when this Fail
has occurred. 4. Check the Fusing Unit for improper installation.
5. If the problem persists, replace the following parts in sequence:
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
• Fusing Unit (PL 7.1)
Initial Actions • MCU PWB (PL 18.2)
Refer to the BSD and check the related connectors of the target electrical parts for foreign substances
and pinched harnesses.

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059-317 H/R STS Rear Over Temperature Fail

BSD-ON:CH10.2, CH10.1

The system detected an abnormal high temperature of the Heat Roll STS Rear.

NOTE: . To clear this Fail, first remove the cause, next clear the value of NVM [744-005] (High Tempera-
ture Error Detection History) to ’0’, and then turn the power OFF and ON. The relationship between the
displayed value and the sensor that detected the high temperature error is as follows:
• 0: Normal
• 1: High temperature error (H/R STS Center)
• 2: High temperature error (H/R STS Rear)
• 3: Temperature rise error (H/R STS)

NOTE: . As this Fail will affect the system, cut off the +24VDC output from the LVPS B3H when this Fail
has occurred.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for foreign substances
and pinched harnesses.

Cause/Action
1. Turn the power OFF and ON.
2. Clear NVM[744-005] (High Temperature Error Detection History) to ’0’, and then turn the power OFF
and ON.
3. Turn OFF the power and check the following:
• The H/R for wound up, stuck paper
• The resistance value between the Fusing Unit P621-7 and P621-3 (Normal: 3 kOhm or
higher)
• The H/R STS Rear for dropped parts, contamination on sensor, and clogging due to foreign
substances
• The drawer connector ( P/J621) for malfunctions (poor contact, foreign substances, bent pins,
burn damage, and etc.)
• The connection between the MCU PWB J411 and the drawer connector J621 for open circuit,
short circuit, and poor contact
4. If the problem persists, replace the following parts in sequence:
• Fusing Unit (PL 7.1)
• AC Drive PWB (PL 18.2)
061-320 Polygon Motor Fail 061-325 No SOS Fail
BSD-ON:CH6.6, CH6.7 BSD-ON:CH6.6, CH6.7

The SOS interval did not fail within the "Ready Standard Value" 5 times in a row within the specified time The SOS signal cannot be detected at all after the completion of initial APC (Auto Power Control).
after the Polygon Motor On.
NOTE: As this Fail will affect the system, cut off the Intlk_+24VDC output from the LVPS B3H when this
NOTE: As this Fail will affect the system, cut off the Intlk_+24VDC output from the LVPS B3H when this Fail has occurred. Before checking the Intlk_+24VDC, turn the power OFF and ON to clear this Fail.
Fail has occurred. Before checking the Intlk_+24VDC, turn the power OFF and ON to clear this Fail.
NOTE: When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
NOTE: When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
Initial Actions
Initial Actions Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Cause/Action
Cause/Action 1. Turn the power OFF and ON.
1. Turn the power OFF and ON. 2. Turn OFF the power and check the connection between the MCU PWB J404 and the ROS Assem-
2. Turn OFF the power and check the connection between the MCU PWB J404 and the ROS Assem- bly J130, J140 for open circuits, short circuits, and poor contacts.
bly J130, J140 for open circuits, short circuits, and poor contacts. 3. If the problem persists, replace the following parts in sequence:
3. If the problem persists, replace the following parts in sequence: • ROS Assembly (PL 2.1)
• ROS Assembly (PL 2.1) • MCU PWB (PL 18.2)
• MCU PWB (PL 18.2)

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062-277 IPS-DADF Communication Fail 062-311 IIT Software Logic Fail
BSD-ON:CH3.3 BSD-ON:CH3.7

Communication error between ESS PWB and DADF PWB was detected. A Software error was detected at the ESS PWB.

NOTE: When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. NOTE: . As this Fail will affect the system, cut off the +24VDC output from the LVPS B3H when this Fail
has occurred. Before checking the +24VDC, turn the power OFF and ON to clear this Fail.
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Procedure
Cause/Action 1. Turn the power OFF and ON, and enter the Diag mode. Change the value for DC131 [715-030] to
1. Turn the power OFF and ON. "1" and then execute "NVM Write".
2. Turn OFF the power and check the following: 2. A 3 or 4-digit number is displayed in the current value column.
• The connection between the IIT Trans PWB J7501, J7502 and the DADF PWB J751, J752 3. Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace the appro-
for open circuits, short circuits, and poor contacts. priate parts.
• The connection between the ESS PWB J390 and the IIT Trans PWB J7192 for open circuit, Sample Display
short circuit, and poor contact • 110 (3-digit display):
• The connectors for malfunctions (damage, foreign substances, bent pins, burn damage, and The LED Lamp is damaged, and the LED Lamp Flexible Flat Cable is damaged or has poor contact.
etc.) (The first digit "1" in "110" is the upper digit, which indicates the LED Lamp ("0" in "01" is not displayed).
3. If the problem persists, replace the following parts in sequence: The lower 2 digits "10" indicates the LED Lamp Flexible Flat Cable.)
• DADF PWB (PL 51.2) • 1200 (4-digit display):
• ESS PWB (PL 35.2) The IIT-ESS Video Cable is damaged or has poor contact.
• IIT Trans PWB (Switch the EEPROM) (PL 1.6) (The first 2 digits "12" in "1200" are the upper digits, which indicates the IIT-ESS Video Cable. The lower
2 digits "00" indicates that nothing is applicable (no failures).)

062-300 Platen Interlock Open

BSD-ON:CH6.1

The Platen Interlock is open.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action
Check the following:

• Platen Close Sensor: DC330 [062-300] or DC330 [005-213] (PL 1.3)

• The DADF for improper closing.
If no problems are found, replace the following parts in sequence:

• ESS PWB (PL 35.2)

• IIT Trans PWB (Switch the EEPROM) (PL 1.6)

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NOTE: . Execute the IIT diagnosis and then call DC131[715-030] again (press the Change Settings but- Write failure to EEPROM or communication failure with EEPROM has occurred.
ton) to check the value (diagnosis result).
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
Table 1
Cause/Action
Current value Component Name PL No.
Turn the power OFF and ON.
00 Not applicable (No errors) -
01 LED Lamp (LED Lamp PWB) PL 1.4 If the problem persists, turn OFF the power and replace the IIT Trans PWB (Write the values from the IIT
02 CCD Lens Assembly PL 1.2 Shipment Inspection NVM List). (PL 1.6)
03 CCD Flexible Print Cable PL 1.2
04 This value is not displayed -
05 This value is not displayed -
062-360 Carriage Position Fail
06 This value is not displayed -
BSD-ON:CH6.3
07 This value is not displayed -
08 This value is not displayed - The Carriage position error was detected.
09 This value is not displayed -
10 LED Lamp Flexible Flat Cable PL 1.4 NOTE: . As this Fail will affect the system, cut off the +24VDC output from the LVPS B3H when this Fail
has occurred. Before checking the +24VDC, turn the power OFF and ON to clear this Fail.
11 This value is not displayed -
12 IIT-ESS Video Cable PL 18.4 NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
13 This value is not displayed -
Initial Actions
14 IIT-ESS I/O Cable PL 18.4
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
15 This value is not displayed -
16 This value is not displayed -
Procedure
17 IIT Trans Power Cable (DC Power Harness Assembly 2) PL 18.4
Turn OFF the power. Remove the Platen Glass and move the Full Rate Carriage to right and left manu-
ally. Does the Carriage moves smoothly, with no interference?
4. After replacing the appropriate parts, again change the value for DC131[715-030] to "1" and then Y N
execute "NVM Write". Check the Carriage operation for mechanical load, the Carriage Cable for winding failure, the Rail
5. Check that the current value column becomes "0". for contamination/foreign substances, and the Full Rate/Half Rate Carriage for improper position
6. If the problem persists after performing the above procedure, replace the ESS PWB. (PL 35.2) (ADJ 1.3.1), etc.

Turn ON the power and enter the Diag mode. Turn ON DC330 [062-005] (Scan direction) or DC330 [062-
062-342 CCD PWB Configuration Fail 006] (Return direction). Does the Carriage move?
BSD-ON:CH3.7 Y N
Turn OFF the power and remove the IIT Rear Cover. Disconnect the IIT Trans PWB connector
A CCD PWB other than the specified one is installed. J721 and measure the wire wound resistance of the Motor.
• Between IIT Trans PWB J721 pin-1 and J721 pin-2
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. • Between IIT Trans PWB J721 pin-3 and J721 pin-4
Initial Actions Is the resistance approx. 1.4 Ohm for each (when the temperature is 25 degrees C)?
Y N
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Replace the Carriage Motor. (PL 1.6)

Cause/Action Check the coaxial cable between the IIT Trans PWB J7191 and the ESS PWB P336 for open cir-
1. Turn the power OFF and ON. cuit, short circuit, and poor contact. If no problems are found, replace the following parts in
2. Turn OFF the power and install the correct CCD Assembly. (PL 1.2) sequence:
• IIT Trans PWB (Switch the EEPROM) (PL 1.6)
062-345 IIT EEPROM Fail (IIT) • ESS PWB (PL 35.2)
BSD-ON:CH3.7
A
A
Press the Stop button. Turn ON DC330 [062-212] (IIT Regi Sensor). Manually move the Carriage and Sample Display
turn the IIT Regi Sensor ON then OFF. Does the display change between High/Low? • 110 (3-digit display):
Y N
The LED Lamp is damaged, and the LED Lamp Flexible Flat Cable is damaged or has poor contact.
Use "2.2.3.2 Permeable Sensor Failure FIP" to check the IIT Regi Sensor.
(The first digit "1" in "110" is the upper digit, which indicates the LED Lamp ("0" in "01" is not displayed).
It can be considered that there were no errors. Again, check the Carriage operation and check for any The lower 2 digits "10" indicates the LED Lamp Flexible Flat Cable.)
noise source around the machine. If the problem occurs frequently, replace the following parts in • 1200 (4-digit display):
sequence: The IIT-ESS Video Cable is damaged or has poor contact.
• IIT Trans PWB (Switch the EEPROM) (PL 1.6) (The first 2 digits "12" in "1200" are the upper digits, which indicates the IIT-ESS Video Cable. The lower
• ESS PWB (PL 35.2) 2 digits "00" indicates that nothing is applicable (no failures).)

NOTE: . Execute the IIT diagnosis and then call DC131[715-030] again (press the Change Settings but-
062-362 X Hard Fail ton) to check the value (diagnosis result).
BSD-ON:CH6.5
Table 1
Hard modification of authentication device was detected. (at usual detection/power ON) Current value Component Name PL No.
00 Not applicable (No errors) -
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
01 LED Lamp (LED Lamp PWB) PL 1.4
Cause/Action 02 CCD Lens Assembly PL 1.2
Turn the power OFF and ON. 03 CCD Flexible Print Cable PL 1.2
04 This value is not displayed -
If the problem persists, turn OFF the power and replace the ESS PWB. (PL 35.2)
05 This value is not displayed -
06 This value is not displayed -
07 This value is not displayed -
062-371 Lamp Illumination Fail 08 This value is not displayed -
BSD-ON:CH6.5, CH6.2 09 This value is not displayed -
10 LED Lamp Flexible Flat Cable PL 1.4
Insufficient light from Lamp detected in CCD. (During white gradation correction/AGC before Scan starts) 11 This value is not displayed -
12 IIT-ESS Video Cable PL 18.4
NOTE: . As this Fail will affect the system, cut off the +24VDC output from the LVPS B3H when this Fail
has occurred. Before checking the +24VDC, turn the power OFF and ON to clear this Fail. 13 This value is not displayed -
14 IIT-ESS I/O Cable PL 18.4
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. 15 This value is not displayed -
Initial Actions 16 This value is not displayed -
• Check whether there is something blocking the light and check the Lamp, Lens, Mirror, and White 17 IIT Trans Power Cable (DC Power Harness Assembly 2) PL 18.4
Color Correction Plate for deterioration or contamination.
• Refer to the BSD and check the related connectors of the target electrical parts for partial connec- 4. After replacing the appropriate parts, again change the value for DC131[715-030] to "1" and then
tions. execute "NVM Write".
5. Check that the current value column becomes "0".
Procedure 6. If the problem persists after performing the above procedure, check the following:
1. Turn the power OFF and ON, and enter the Diag mode. Change the value for DC131 [715-030] to • Check for burnt out LED Lamp (DC330 [062-002]). (PL 1.4)
"1" and then execute "NVM Write". • Check the Flat Cable between the LED Lamp PWB J7001 and the IIT Trans PWB P723 for
2. A 3 or 4-digit number is displayed in the current value column. open circuits, short circuits, and poor contacts (especially, check whether the Flat Cable was
3. Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace the appro- inserted in a skewed manner).
priate parts.

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• The Flat Cable between the CCD Lens Assembly J700 and the IIT Trans PWB P710 for open NOTE: . Execute the IIT diagnosis and then call DC131[715-030] again (press the Change Settings but-
circuit, short circuit, and poor contact ton) to check the value (diagnosis result).
• The coaxial cable between the IIT Trans PWB J7191 and the ESS PWB P336 for open circuit,
short circuit, and poor contact Table 1
If no problems are found, replace the following parts in sequence: Current value Component Name PL No.
• IIT Trans PWB (Switch the EEPROM) (PL 1.6) 00 Not applicable (No errors) -
• ESS PWB (PL 35.2) 01 LED Lamp (LED Lamp PWB) PL 1.4
02 CCD Lens Assembly PL 1.2
062-380 Platen AGC Fail 03 CCD Flexible Print Cable PL 1.2
BSD-ON:CH6.5, CH6.2 04 This value is not displayed -
05 This value is not displayed -
Insufficient lamp brightness was detected when performing AGC.
06 This value is not displayed -
07 This value is not displayed -
NOTE: . As this Fail will affect the system, cut off the +24VDC output from the LVPS B3H when this Fail
has occurred. Before checking the +24VDC, turn the power OFF and ON to clear this Fail. 08 This value is not displayed -
09 This value is not displayed -
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
10 LED Lamp Flexible Flat Cable PL 1.4
Initial Actions 11 This value is not displayed -
• Check whether there is something blocking the light and check the Lamp, Lens, Mirror, and White 12 IIT-ESS Video Cable PL 18.4
Color Correction Plate for deterioration or contamination. 13 This value is not displayed -
• Refer to the BSD and check the related connectors of the target electrical parts for partial connec- 14 IIT-ESS I/O Cable PL 18.4
tions.
15 This value is not displayed -
16 This value is not displayed -
Procedure 17 IIT Trans Power Cable (DC Power Harness Assembly 2) PL 18.4
1. Turn the power OFF and ON, and enter the Diag mode. Change the value for DC131 [715-030] to
"1" and then execute "NVM Write".
4. After replacing the appropriate parts, again change the value for DC131[715-030] to "1" and then
2. A 3 or 4-digit number is displayed in the current value column.
execute "NVM Write".
3. Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace the appropri-
5. Check that the current value column becomes "0".
ate parts.
6. If the problem persists after performing the above procedure, check the following:
Sample Display
• Check for burnt out LED Lamp (DC330 [062-002]). (PL 1.4)
• 110 (3-digit display):
• Check the Flat Cable between the LED Lamp PWB J7001 and the IIT Trans PWB P723 for
The LED Lamp is damaged, and the LED Lamp Flexible Flat Cable is damaged or has poor contact.
open circuits, short circuits, and poor contacts (especially, check whether the Flat Cable was
(The first digit "1" in "110" is the upper digit, which indicates the LED Lamp ("0" in "01" is not displayed). inserted in a skewed manner).
The lower 2 digits "10" indicates the LED Lamp Flexible Flat Cable.) • The Flat Cable between the CCD Lens Assembly J700 and the IIT Trans PWB P710 for open
• 1200 (4-digit display): circuit, short circuit, and poor contact
The IIT-ESS Video Cable is damaged or has poor contact. • The coaxial cable between the IIT Trans PWB J7191 and the ESS PWB P336 for open circuit,
(The first 2 digits "12" in "1200" are the upper digits, which indicates the IIT-ESS Video Cable. The lower short circuit, and poor contact
2 digits "00" indicates that nothing is applicable (no failures).) If no problems are found, replace the following parts in sequence:
• IIT Trans PWB (Switch the EEPROM) (PL 1.6)
• ESS PWB (PL 35.2)

062-386 Platen AOC Fail

BSD-ON:CH6.5

A CCD output error was detected when performing AOC.

NOTE: . As this Fail will affect the system, cut off the +24VDC output from the LVPS B3H when this Fail NOTE: . Execute the IIT diagnosis and then call DC131[715-030] again (press the Change Settings but-
has occurred. Before checking the +24VDC, turn the power OFF and ON to clear this Fail. ton) to check the value (diagnosis result).
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. Table 1
Initial Actions Current value Component Name PL No.
• Check whether there is something blocking the light and check the Lamp, Lens, Mirror, and White 00 Not applicable (No errors) -
Color Correction Plate for deterioration or contamination.
01 LED Lamp (LED Lamp PWB) PL 1.4
• Refer to the BSD and check the related connectors of the target electrical parts for partial connec-
02 CCD Lens Assembly PL 1.2
tions.
03 CCD Flexible Print Cable PL 1.2
04 This value is not displayed -
Procedure
05 This value is not displayed -
1. Turn the power OFF and ON, and enter the Diag mode. Change the value for DC131 [715-030] to
06 This value is not displayed -
"1" and then execute "NVM Write".
07 This value is not displayed -
2. A 3 or 4-digit number is displayed in the current value column.
08 This value is not displayed -
3. Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace the appro-
priate parts. 09 This value is not displayed -
Sample Display 10 LED Lamp Flexible Flat Cable PL 1.4
• 110 (3-digit display): 11 This value is not displayed -
The LED Lamp is damaged, and the LED Lamp Flexible Flat Cable is damaged or has poor contact. 12 IIT-ESS Video Cable PL 18.4
(The first digit "1" in "110" is the upper digit, which indicates the LED Lamp ("0" in "01" is not displayed). 13 This value is not displayed -
The lower 2 digits "10" indicates the LED Lamp Flexible Flat Cable.) 14 IIT-ESS I/O Cable PL 18.4
• 1200 (4-digit display): 15 This value is not displayed -
The IIT-ESS Video Cable is damaged or has poor contact. 16 This value is not displayed -
(The first 2 digits "12" in "1200" are the upper digits, which indicates the IIT-ESS Video Cable. The lower 17 IIT Trans Power Cable (DC Power Harness Assembly 2) PL 18.4
2 digits "00" indicates that nothing is applicable (no failures).)
4. After replacing the appropriate parts, again change the value for DC131[715-030] to "1" and then
execute "NVM Write".
5. Check that the current value column becomes "0".
6. If the problem persists after performing the above procedure, check the following:
• The Flat Cable between the CCD Lens Assembly J700 and the IIT Trans PWB P710 for open
circuit, short circuit, and poor contact
• The coaxial cable between the IIT Trans PWB J7191 and the ESS PWB P336 for open circuit,
short circuit, and poor contact
If no problems are found, replace the following parts in sequence:
• IIT Trans PWB (Switch the EEPROM) (PL 1.6)
• ESS PWB (PL 35.2)

062-389 Carriage Over Run Fail

BSD-ON:CH6.3

The Carriage has overrun at the Scan End.

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NOTE: . As this Fail will affect the system, cut off the +24VDC output from the LVPS B3H when this Fail • Write failure to the Shading Memory has occurred.
has occurred. Before checking the +24VDC, turn the power OFF and ON to clear this Fail. • Averaging processing error has occurred in the ASIC.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. NOTE: . As this Fail will affect the system, cut off the +24VDC output from the LVPS B3H when this Fail
has occurred. Before checking the +24VDC, turn the power OFF and ON to clear this Fail.
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Initial Actions
Procedure Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Turn OFF the power. Remove the Platen Glass and move the Full Rate Carriage to right and left manu-
ally. Does the Carriage moves smoothly, with no interference?
Y N
Procedure
Check the Carriage operation for mechanical load, the Carriage Cable for winding failure, the Rail 1. Turn the power OFF and ON, and enter the Diag mode. Change the value for DC131 [715-030] to
for contamination/foreign substances, and the Full Rate/Half Rate Carriage for improper position "1" and then execute "NVM Write".
(ADJ 1.3.1), etc. 2. A 3 or 4-digit number is displayed in the current value column.
3. Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace the appropri-
Turn ON the power and enter the Diag mode. Turn ON DC330 [062-005] (Scan direction) or DC330 [062- ate parts.
006] (Return direction). Does the Carriage move?
Sample Display
Y N
Turn OFF the power and remove the IIT Rear Cover. Disconnect the IIT Trans PWB connector • 110 (3-digit display):
J721 and measure the wire wound resistance of the Motor. The LED Lamp is damaged, and the LED Lamp Flexible Flat Cable is damaged or has poor contact.
• Between IIT Trans PWB J721 pin-1 and J721 pin-2 (The first digit "1" in "110" is the upper digit, which indicates the LED Lamp ("0" in "01" is not displayed).
• Between IIT Trans PWB J721 pin-3 and J721 pin-4 The lower 2 digits "10" indicates the LED Lamp Flexible Flat Cable.)
Is the resistance approx. 1.4 Ohm for each (when the temperature is 25 degrees C)? • 1200 (4-digit display):
Y N The IIT-ESS Video Cable is damaged or has poor contact.
Replace the Carriage Motor. (PL 1.6) (The first 2 digits "12" in "1200" are the upper digits, which indicates the IIT-ESS Video Cable. The lower
2 digits "00" indicates that nothing is applicable (no failures).)
Check the coaxial cable between the IIT Trans PWB J7191 and the ESS PWB P336 for open cir-
cuit, short circuit, and poor contact. If no problems are found, replace the following parts in
sequence:
• IIT Trans PWB (Switch the EEPROM) (PL 1.6)
• ESS PWB (PL 35.2)

Press the Stop button. Turn ON DC330 [062-212] (IIT Regi Sensor). Manually move the Carriage and
turn the IIT Regi Sensor ON then OFF. Does the display change between High/Low?
Y N
Use "2.2.3.2 Permeable Sensor Failure FIP" to check the IIT Regi Sensor.

It can be considered that there were no errors. Again, check the Carriage operation and check for any
noise source around the machine. If the problem occurs frequently, replace the following parts in
sequence:
• IIT Trans PWB (Switch the EEPROM) (PL 1.6)
• ESS PWB (PL 35.2)

062-393 CCD PWB Sync Signal Fail

BSD-ON:CH6.5

When any one of the following has occurred:

NOTE: . Execute the IIT diagnosis and then call DC131[715-030] again (press the Change Settings but- NOTE: . As this Fail will affect the system, cut off the +24VDC output from the LVPS B3H when this Fail
ton) to check the value (diagnosis result). has occurred. Before checking the +24VDC, turn the power OFF and ON to clear this Fail.

Table 1
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Current value Component Name PL No. Initial Actions

00 Not applicable (No errors) - Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
01 LED Lamp (LED Lamp PWB) PL 1.4
02 CCD Lens Assembly PL 1.2 Procedure
03 CCD Flexible Print Cable PL 1.2 Turn OFF the power and remove the Right Upper Cover. Turn ON the power. Is the voltage between
the LVPS B3H J502-1 (+) and J502-2 (-) +24VDC? (If Fail 062-395 appears after the power had
04 This value is not displayed -
been ON for a while, this voltage measurement is to be done before the Fail is displayed.)
05 This value is not displayed -
Y N
06 This value is not displayed - Go to 2.2.2.3 +24VDC Power FIP
07 This value is not displayed -
08 This value is not displayed - Turn OFF the power and check the connection between the LVPS B3H J502 and the IIT Trans PWB
J720 for open circuit, short circuit, and poor contact.
09 This value is not displayed -
If no problems are found, replace the IIT Trans PWB (Switch the EEPROM). (PL 1.6)
10 LED Lamp Flexible Flat Cable PL 1.4
11 This value is not displayed -
062-396 CCD Cable Connection Fail
12 IIT-ESS Video Cable PL 18.4
BSD-ON:CH3.8
13 This value is not displayed -
14 IIT-ESS I/O Cable PL 18.4 A CCD Flat Cable connection error was detected.
15 This value is not displayed -
16 This value is not displayed - NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
17 IIT Trans Power Cable (DC Power Harness Assembly 2) PL 18.4 Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
4. After replacing the appropriate parts, again change the value for DC131[715-030] to "1" and then
execute "NVM Write".
Cause/Action
5. Check that the current value column becomes "0".
1. Turn the power OFF and ON.
6. If the problem persists after performing the above procedure, check the following:
2. Turn OFF the power and check the following:
• The Flat Cable between the CCD Lens Assembly J700 and the IIT Trans PWB P710 for open
circuit, short circuit, and poor contact • The Flat Cable between the CCD Lens Assembly J700 and the IIT Trans PWB P710 for open
circuit, short circuit, and poor contact
• The coaxial cable between the IIT Trans PWB J7191 and the ESS PWB P336 for open circuit,
• The coaxial cable between the IIT Trans PWB J7191 and the ESS PWB P336 for open circuit,
short circuit, and poor contact
short circuit, and poor contact
If no problems are found, replace the following parts in sequence:
3. If the problem persists, replace the following parts in sequence:
• IIT Trans PWB (Switch the EEPROM) (PL 1.6)
• IIT Trans PWB (Switch the EEPROM) (PL 1.6)
• ESS PWB (PL 35.2)
• ESS PWB (PL 35.2)

062-395 Trans PWB Power Cable Connection Fail

BSD-ON:CH3.7, CH1.6

The IIT Trans PWB power source error was detected.

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062-397 IIT-Cont Video Cable Connection Fail

BSD-ON:CH3.8

An IIT-ESS Video Cable connection error was detected.

NOTE: When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action
1. Turn the power OFF and ON.
2. Turn OFF the power and check the coaxial cable between the IIT Trans PWB P7191 and the ESS
PWB P336 for open circuit, short circuit, and poor contact.
3. If the problem persists, replace the following parts in sequence:
• IIT Trans PWB (Switch the EEPROM) (PL 1.6)
• ESS PWB (PL 35.2)

062-398 IIT-Cont I/O Cable Connection Fail

BSD-ON:CH3.8

An IIT-ESS I/O Cable connection error was detected.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action
1. Turn the power OFF and ON.
2. Turn OFF the power and check the connection between the IIT Trans PWB J7192 and the ESS
PWB J390 for open circuit, short circuit, and poor contact.
3. If the problem persists, replace the following parts in sequence:
• IIT Trans PWB (Switch the EEPROM) (PL 1.6)
• ESS PWB (PL 35.2)

062-790 PreIPS X Recognition Fail

BSD-ON:CH6.5

The document being scanned is a legal tender, securities, etc., and therefore is prohibited by law.

Procedure
Refer to "Legal Notices" in the User Guide to check the document types allowed for copying.
071-100 Tray 1 Miss Pre Feed Jam The wire wound resistance of the Tray 1 Feed/Lift Up Motor: approx. 4 Ohm (When the temperature
is 25 degrees C)
BSD-ON:CH8.1, CH7.8
– Between MCU PWB J417 pin-5 and J417 pin-6
The Tray 1 Pre Feed Sensor did not turn ON within the specified time after the Paper Feed from Tray 1 – Between MCU PWB J417 pin-7 and J417 pin-8
has started. • The Tray 1 Feed Roll, Retard Roll, and Nudger Roll for contamination, wear, and transportation fail-
ure due to deterioration.
NOTE: When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. • The Drive Gear for wear and damage.
Initial Actions • A paper transportation failure due to a foreign substance/burr on the paper path.
• Usage of out of spec paper.
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
If no problems are found, replace the MCU PWB. (PL 18.2)
Cause/Action
Check the following:

• Tray 1 Pre Feed Sensor: DC330 [071-105] (PL 9.5)

071-210 Tray 1 Lift Up Fail
BSD-ON:CH7.8
• Tray 1 Feed/Lift Up Motor: DC330 [071-003] (Feed) (PL 9.6)
The wire wound resistance of the Tray 1 Feed/Lift Up Motor: approx. 4 Ohm (When the temperature The Tray 1 Nudger Level Sensor did not turn ON within the specified time during the Tray 1 Lift Up.
is 25 degrees C)
– Between MCU PWB J417 pin-5 and J417 pin-6 NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
– Between MCU PWB J417 pin-7 and J417 pin-8
• The Tray 1 Feed Roll, Retard Roll, and Nudger Roll for contamination, wear, and transportation fail-
Initial Actions
ure due to deterioration. Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• The Drive Gear for wear and damage.
• A paper transportation failure due to a foreign substance/burr on the paper path. Cause/Action
• Usage of out of spec paper. Check the following:
If no problems are found, replace the MCU PWB. (PL 18.2)
• Tray 1 Nudger Level Sensor: DC330 [071-102] (PL 9.5)
• Tray 1 Feed/Lift Up Motor: DC330 [071-002] (Lift Up) (PL 9.6)
The wire wound resistance of the Tray 1 Feed/Lift Up Motor: approx. 4 Ohm (When the temperature
071-105 Regi Sensor On Jam (Tray 1) is 25 degrees C)
BSD-ON:CH8.6, CH7.8 – Between MCU PWB J417 pin-5 and J417 pin-6
– Between MCU PWB J417 pin-7 and J417 pin-8
The Regi Sensor did not turn ON within the specified time after the Regi Clutch On during paper feed • The drive system between the Bottom Plate and the Tray 1 Feed/Lift Up Motor for operation failure.
from Tray 1. • The Tray for Paper misload
• The Tray for existence of objects other than Paper
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
If no problems are found, replace the MCU PWB. (PL 18.2)
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action
Check the following: 071-212 Tray 1 Paper Size Sensor Broken
BSD-ON:CH7.1
• Regi Sensor: DC330 [077-104] (PL 15.1)
• Tray 1 Feed/Lift Up Motor: DC330 [071-003] (Feed) (PL 9.6)
Abnormal output AD value from Tray 1 Paper Size Sensor was detected.

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NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action
Check the following:

• Broken link and damage at the bottom of the tray

• The Actuator at the rear of the Tray for operation failure
• Tray 1 Paper Size Sensor: DC140 [071-200], DC330 [071-104] (PL 9.1)
• The connection between the Tray 1 Paper Size Sensor J122 and the MCU PWB J414 for open cir-
cuit, short circuit, and poor contact.
If no problems are found, replace the MCU PWB. (PL 18.2)
072-100 Tray 2 Miss Pre Feed Jam The wire wound resistance of the Tray 2 Feed/Lift Up Motor: approx. 4 Ohm (When the temperature
is 25 degrees C)
BSD-ON:CH8.1, CH7.9
– Between MCU PWB J410 pin-A1 and J410 pin-A2
The Tray 2 Pre Feed Sensor did not turn ON within the specified time after the Paper Feed from Tray 2 – Between MCU PWB J410 pin-A3 and J410 pin-A4
has started. • Takeaway Motor: DC330 [077-050] (PL 15.1)
The wire wound resistance of the Takeaway Motor: approx. 1 Ohm (When the temperature is 25
NOTE: When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. degrees C)
Initial Actions – Between MCU PWB J416 pin-1 and J416 pin-2
– Between MCU PWB J416 pin-3 and J416 pin-4
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• The Tray 2 Retard Roll, Feed Roll, Takeaway Roll 2, and Pinch Roll for contamination, wear, and
transportation failure due to deterioration.
Cause/Action
• The Drive Gear for wear and damage.
Check the following:
• A paper transportation failure due to a foreign substance/burr on the paper path.
• Tray 2 Pre Feed Sensor: DC330 [072-105] (PL 9.5) • Usage of out of spec paper.
• Tray 2 Feed/Lift Up Motor: DC330 [072-003] (Feed) (PL 9.6) If no problems are found, replace the MCU PWB. (PL 18.2)
The wire wound resistance of the Tray 2 Feed/Lift Up Motor: approx. 4 Ohm (When the temperature
is 25 degrees C)
– Between MCU PWB J410 pin-A1 and J410 pin-A2
– Between MCU PWB J410 pin-A3 and J410 pin-A4
072-105 Regi Sensor On Jam (Tray 2)
• The Tray 2 Feed Roll, Retard Roll, and Nudger Roll for contamination, wear, and transportation fail- BSD-ON:CH8.6, CH8.2
ure due to deterioration.
The Regi Sensor did not turn ON within the specified time after the Regi Clutch On during paper feed
• The Drive Gear for wear and damage.
from Tray 2.
• A paper transportation failure due to a foreign substance/burr on the paper path.
• Usage of out of spec paper. NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
If no problems are found, replace the MCU PWB. (PL 18.2)
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

072-101 Tray 2 Miss Feed Jam Cause/Action

BSD-ON:CH8.2, CH7.9 Check the following:

The Feed Out Sensor 2 did not turn ON within the specified time during paper feed from Tray 2. • Regi Sensor: DC330 [077-104] (PL 15.1)
• Takeaway Motor: DC330 [077-050] (PL 15.1)
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. The wire wound resistance of the Takeaway Motor: approx. 1 Ohm (When the temperature is 25
degrees C)
Initial Actions
– Between MCU PWB J416 pin-1 and J416 pin-2
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
– Between MCU PWB J416 pin-3 and J416 pin-4
• The Takeaway Roll 2 and Pinch Roll for contamination, wear, and transportation failure due to dete-
Cause/Action rioration.
Check the following:
• The Drive Gear for wear and damage.
• Feed Out Sensor 2: DC330 [072-103] (PL 15.1) • A paper transportation failure due to a foreign substance/burr on the paper path.
• Tray 2 Feed/Lift Up Motor: DC330 [072-003] (Feed) (PL 9.6) • Usage of out of spec paper.
If no problems are found, replace the MCU PWB. (PL 18.2)

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072-210 Tray 2 Lift Up Fail 072-900 Feed Out Sensor 2 Static Jam
BSD-ON:CH7.9 BSD-ON:CH8.2

The Tray 2 Nudger Level Sensor did not turn ON within the specified time during the Tray 2 Lift Up. When the power was turned ON, the M/C was stopped (Cycle Down/Shut Down), or when the interlocks
were closed (all interlocks including options), the Feed Out Sensor 2 detected paper.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Cause/Action
Check the following: Cause/Action
Check the following:
• Tray 2 Nudger Level Sensor: DC330 [072-102] (PL 9.5)
• Tray 2 Feed/Lift Up Motor: DC330 [072-002] (Lift Up) (PL 9.6) • The Feed Out Sensor 2 for remaining paper.
The wire wound resistance of the Tray 2 Feed/Lift Up Motor: approx. 4 Ohm (When the temperature • The Feed Out Sensor 2 for contamination, improper installation, and Actuator operation failure.
is 25 degrees C) • Feed Out Sensor 2: DC330 [072-103] (PL 15.1)
– Between MCU PWB J410 pin-A1 and J410 pin-A2 If no problems are found, replace the MCU PWB. (PL 18.2)
– Between MCU PWB J410 pin-A3 and J410 pin-A4
• The drive system between the Bottom Plate and the Tray 2 Feed/Lift Up Motor for operation failure.
• The Tray for Paper misload
• The Tray for existence of objects other than Paper
If no problems are found, replace the MCU PWB. (PL 18.2)

072-212 Tray 2 Paper Size Sensor Broken

BSD-ON:CH7.2

Abnormal output AD value from Tray 2 Paper Size Sensor was detected.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action
Check the following:

• Broken link and damage at the bottom of the tray

• The Actuator at the rear of the Tray for operation failure
• Tray 2 Paper Size Sensor: DC140 [072-200], DC330 [072-104] (PL 9.1)
• The connection between the Tray 2 Paper Size Sensor J123 and the MCU PWB J414 for open cir-
cuit, short circuit, and poor contact
If no problems are found, replace the MCU PWB. (PL 18.2)
073-101 Tray 3 Miss Feed Jam Cause/Action
BSD-ON:CH8.3, CH8.4, CH7.10 Check the following:

The Feed Out Sensor 3 did not turn ON within the specified time during paper feed from Tray 3. • Regi Sensor: DC330 [077-104] (PL 15.1)
• Takeaway Motor: DC330 [077-050] (PL 15.1)
NOTE: When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. The wire wound resistance of the Takeaway Motor: approx. 1 Ohm (When the temperature is 25
degrees C)
Initial Actions
– Between MCU PWB J416 pin-1 and J416 pin-2
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
– Between MCU PWB J416 pin-3 and J416 pin-4
• TM Takeaway Motor: DC330 [077-033] (PL 10.9, PL 11.15)
Cause/Action
The wire wound resistance of the TM Takeaway Motor: approx. 3.4 Ohm (When the temperature is
Check the following: 25 degrees C)
– Between the Tray Module PWB J554 pin-1 and J554 pin-5/6
• Feed Out Sensor 3: DC330 [073-103] (PL 10.4, PL 11.7)
– Between the Tray Module PWB J554 pin-2 and J554 pin-3/4
• Tray 3 Feed/Lift Up Motor: DC330 [073-001] (Feed) (PL 10.6, PL 11.9)
• The Takeaway Roll 2/3 and Pinch Roll for contamination, wear, and transportation failure due to
The wire wound resistance of the Tray 3 Feed/Lift Up Motor: approx. 4 Ohm (When the temperature
deterioration.
is 25 degrees C)
• The Drive Gear for wear and damage.
– Between the Tray Module PWB J555 pin-1 and J555 pin-2
• A paper transportation failure due to a foreign substance/burr on the paper path.
– Between the Tray Module PWB J555 pin-3 and J555 pin-4
• Usage of out of spec paper.
• TM Takeaway Motor: DC330 [077-033] (PL 10.9, PL 11.15)
If no problems are found, replace the following parts in sequence:
The wire wound resistance of the TM Takeaway Motor: approx. 3.4 Ohm (When the temperature is
25 degrees C)
• MCU PWB (PL 18.2)
– Between the Tray Module PWB J554 pin-1 and J554 pin-5/6
• Tray Module PWB (PL 10.9, PL 11.13)
– Between the Tray Module PWB J554 pin-2 and J554 pin-3/4
• The Tray 3 Retard Roll, Feed Roll, Takeaway Roll 3, and Pinch Roll for contamination, wear, and
transportation failure due to deterioration.
• The Drive Gear for wear and damage.
073-210 Tray 3 Lift Up Fail
BSD-ON:CH7.10
• A paper transportation failure due to a foreign substance/burr on the paper path.
• Usage of out of spec paper. The Tray 3 Nudger Level Sensor did not turn ON within the specified time during the Tray 3 Lift Up.
If no problems are found, replace the Tray Module PWB. (PL 10.9, PL 11.13)
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Initial Actions
073-105 Regi Sensor On Jam (Tray 3) Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
BSD-ON:CH8.6, CH8.2, CH8.3, CH8.4
Cause/Action
The Regi Sensor did not turn ON within the specified time after the Regi Clutch On during paper feed Check the following:
from Tray 3.
• Tray 3 Nudger Level Sensor: DC330 [073-102] (PL 10.5, PL 11.8)
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. • Tray 3 Feed/Lift Up Motor: DC330 [073-002] (Lift Up) (PL 10.6, PL 11.9)
Initial Actions The wire wound resistance of the Tray 3 Feed/Lift Up Motor: approx. 4 Ohm (When the temperature
is 25 degrees C)
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
– Between the Tray Module PWB J555 pin-1 and J555 pin-2
– Between the Tray Module PWB J555 pin-3 and J555 pin-4

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• The drive system between the Bottom Plate and the Tray 3 Feed/Lift Up Motor for operation failure. • Feed Out Sensor 3: DC330 [073-103] (PL 10.4, PL 11.7)
• The Tray for Paper misload If no problems are found, replace the Tray Module PWB. (PL 10.9, PL 11.13)
• The Tray for existence of objects other than Paper.
If no problems are found, replace the Tray Module PWB. (PL 10.9, PL 11.13)

073-212 Tray 3 Paper Size Sensor Broken

BSD-ON:CH7.3, CH7.4

Abnormal output AD value from Tray 3 Paper Size Sensor was detected.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action
Check the following:

• Broken link and damage at the bottom of the tray

• The Actuator at the rear of the Tray for operation failure
• Tray 3 Paper Size Sensor (PL 10.8, PL 11.12)
– 2TM: DC140 [073-200], DC330 [073-104]
– TTM: DC140 [073-200]
• Check the connection between the Tray 3 Paper Size Sensor J102 and the Tray Module PWB
J548 for open circuit, short circuit, and poor contact.
If no problems are found, replace the Tray Module PWB. (PL 10.9, PL 11.13)

073-900 Feed Out Sensor 3 Static Jam

BSD-ON:CH8.3, CH8.4

When the power was turned ON, the M/C was stopped (Cycle Down/Shut Down), or when the interlocks
were closed (all interlocks including options), the Feed Out Sensor 3 detected paper.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action
Check the following:

• The Feed Out Sensor 3 for remaining paper.

• The Feed Out Sensor 3 for contamination, improper installation, and Actuator operation failure.
074-101 Tray 4 Miss Feed Jam • Feed Out Sensor 2: DC330 [072-103] (PL 15.1)
• Takeaway Motor: DC330 [077-050] (PL 15.1)
BSD-ON:CH8.3, CH8.4, CH7.11
The wire wound resistance of the Takeaway Motor: approx. 1 Ohm (When the temperature is 25
The Feed Out Sensor 4 did not turn ON within the specified time during paper feed from Tray 4. degrees C)
– Between MCU PWB J416 pin-1 and J416 pin-2
NOTE: When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. – Between MCU PWB J416 pin-3 and J416 pin-4
Initial Actions • TM Takeaway Motor: DC330 [077-033] (PL 10.9, PL 11.15)
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. The wire wound resistance of the TM Takeaway Motor: approx. 3.4 Ohm (When the temperature is
25 degrees C)
– Between the Tray Module PWB J554 pin-1 and J554 pin-5/6
Cause/Action
– Between the Tray Module PWB J554 pin-2 and J554 pin-3/4
Check the following:
• The Takeaway Rolls 2 to 4 and Pinch Roll for contamination, wear, and transportation failure due to
deterioration.
• Feed Out Sensor 4: DC330 [074-103] (PL 10.4, PL 11.7)
• The Drive Gear for wear and damage.
• Tray 4 Feed/Lift Up Motor: DC330 [074-001] (Feed) (PL 10.6, PL 11.9)
• A paper transportation failure due to a foreign substance/burr on the paper path.
The wire wound resistance of the Tray 4 Feed/Lift Up Motor: approx. 4 Ohm (When the temperature
is 25 degrees C) • Usage of out of spec paper.
– Between the Tray Module PWB J555 pin-5 and J555 pin-6 If no problems are found, replace the following parts in sequence:
– Between the Tray Module PWB J555 pin-7 and J555 pin-8
• MCU PWB (PL 18.2)
• TM Takeaway Motor: DC330 [077-033] (PL 10.9, PL 11.15)
• Tray Module PWB (PL 10.9, PL 11.13)
The wire wound resistance of the TM Takeaway Motor: approx. 3.4 Ohm (When the temperature is
25 degrees C)
– Between the Tray Module PWB J554 pin-1 and J554 pin-5/6
– Between the Tray Module PWB J554 pin-2 and J554 pin-3/4
074-103 Feed Out Sensor 3 On Jam (Tray 4)
• The Tray 4 Retard Roll, Feed Roll, Takeaway Roll 4, and Pinch Roll for contamination, wear, and BSD-ON:CH8.3, CH8.4
transportation failure due to deterioration.
The Feed Out Sensor 3 did not turn ON within the specified time during paper feed from Tray 4.
• The Drive Gear for wear and damage.
• A paper transportation failure due to a foreign substance/burr on the paper path. NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
• Usage of out of spec paper.
If no problems are found, replace the Tray Module PWB. (PL 10.9, PL 11.13)
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action
074-102 Feed Out Sensor 2 On Jam (Tray 3/4) Check the following:
BSD-ON:CH8.2, CH8.3, CH8.4
• Feed Out Sensor 3: DC330 [073-103] (PL 10.4, PL 11.7)
The Feed Out Sensor 2 did not turn ON within the specified time during paper feed from Tray 3 or Tray 4. • TM Takeaway Motor: DC330 [077-033] (PL 10.9, PL 11.15)
The wire wound resistance of the TM Takeaway Motor: approx. 3.4 Ohm (When the temperature is
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. 25 degrees C)
Initial Actions – Between the Tray Module PWB J554 pin-1 and J554 pin-5/6
– Between the Tray Module PWB J554 pin-2 and J554 pin-3/4
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• The Takeaway Roll 3/4 and Pinch Roll for contamination, wear, and transportation failure due to
deterioration.
Cause/Action
• The Drive Gear for wear and damage.
Check the following:

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• A paper transportation failure due to a foreign substance/burr on the paper path. Cause/Action
• Usage of out of spec paper. Check the following:
If no problems are found, replace the Tray Module PWB. (PL 10.9, PL 11.13)
• Tray 4 Nudger Level Sensor: DC330 [074-102] (PL 10.5, PL 11.8)
• Tray 4 Feed/Lift Up Motor: DC330 [074-002] (Lift Up) (PL 10.6, PL 11.9)
The wire wound resistance of the Tray 4 Feed/Lift Up Motor: approx. 4 Ohm (When the temperature
074-105 Regi Sensor On Jam (Tray 4) is 25 degrees C)
BSD-ON:CH8.6, CH8.2 – Between the Tray Module PWB J555 pin-5 and J555 pin-6
– Between the Tray Module PWB J555 pin-7 and J555 pin-8
The Regi Sensor did not turn ON within the specified time after the Regi Clutch On during paper feed
• The drive system between the Bottom Plate and the Tray 4 Feed/Lift Up Motor for operation failure.
from Tray 4.
• The Tray for Paper misload
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. • The Tray for existence of objects other than Paper.
If no problems are found, replace the Tray Module PWB. (PL 10.9, PL 11.13)
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action 074-212 Tray 4 Paper Size Sensor Broken

Check the following: BSD-ON:CH7.5, CH7.6

• Regi Sensor: DC330 [077-104] (PL 15.1) Abnormal output AD value from Tray 4 Paper Size Sensor was detected.
• Takeaway Motor: DC330 [077-050] (PL 15.1)
The wire wound resistance of the Takeaway Motor: approx. 1 Ohm (When the temperature is 25 NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
degrees C) Initial Actions
– Between MCU PWB J416 pin-1 and J416 pin-2
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
– Between MCU PWB J416 pin-3 and J416 pin-4
• The Takeaway Roll 2/3 and Pinch Roll for contamination, wear, and transportation failure due to Cause/Action
deterioration.
Check the following:
• The Drive Gear for wear and damage.
• A paper transportation failure due to a foreign substance/burr on the paper path. • Broken link and damage at the bottom of the tray
• Usage of out of spec paper. • The Actuator at the rear of the Tray for operation failure
If no problems are found, replace the MCU PWB. (PL 18.2) • Tray 4 Paper Size Sensor (PL 10.8, PL 11.12)
– 2TM: DC140 [074-200], DC330 [074-104]
– TTM: DC140 [074-200]
• Check the connection between the Tray 4 Paper Size Sensor J103 and the Tray Module PWB
074-210 Tray 4 Lift Up Fail J548 for open circuit, short circuit, and poor contact.
BSD-ON:CH7.11
If no problems are found, replace the Tray Module PWB. (PL 10.9, PL 11.13)

The Tray 4 Nudger Level Sensor did not turn ON within the specified time during the Tray 4 Lift Up.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
074-900 Feed Out Sensor 4 Static Jam
Initial Actions BSD-ON:CH8.3, CH8.4
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
When the power was turned ON, the M/C was stopped (Cycle Down/Shut Down), or when the interlocks
were closed (all interlocks including options), the Feed Out Sensor 4 detected paper.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action
Check the following:

• The Feed Out Sensor 4 for remaining paper.

• The Feed Out Sensor 4 for contamination, improper installation, and Actuator operation failure.
• Feed Out Sensor 4: DC330 [074-103] (PL 10.4, PL 11.7)
If no problems are found, replace the Tray Module PWB. (PL 10.9, PL 11.13)

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075-135 Regi Sensor On Jam (MSI)
BSD-ON:CH8.6, CH8.2, CH8.5

The Regi Sensor did not turn ON within the specified time after the Regi Clutch On during paper feed
from the MSI.

NOTE: When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action
Check the following:

• Regi Sensor: DC330 [077-104] (PL 15.1)

• Takeaway Motor: DC330 [077-050] (PL 15.1)
The wire wound resistance of the Takeaway Motor: approx. 1 Ohm (When the temperature is 25
degrees C)
– Between MCU PWB J416 pin-1 and J416 pin-2
– Between MCU PWB J416 pin-3 and J416 pin-4
• MSI Feed Solenoid: DC330 [075-001] (PL 13.2)
The coil resistance of the MSI Feed Solenoid: approx. 90 Ohm (When coil temperature is 20
degrees C)
– Between MCU PWB J406 pin-4 and J406 pin-5
• The MSI Feed Roll, MSI Takeaway Roll, and Pinch Roll for contamination, wear, and transportation
failure due to deterioration.
• The Drive Gear for wear and damage.
• A paper transportation failure due to a foreign substance/burr on the paper path.
• Usage of out of spec paper.
If no problems are found, replace the MCU PWB. (PL 18.2)

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077-101 Regi Sensor Off Jam • The Fusing Unit for wound up, stuck paper.
• Main Motor: DC330 [042-003] (PL 3.2)
BSD-ON:CH8.6, CH4.1, CH9.1
• The Exit Gate for operation failure. (Including the operations of Exit Gate Solenoid (DC330 [077-
The Regi Sensor did not turn OFF within the specified time after the Regi Clutch On. 004])) (PL 17.4)
• The Exit Roll 1 or Pinch Roll for contamination, wear, and transportation failure due to deterioration.
NOTE: When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. • EXIT 2 Motor: DC330 [077-015] (PL 17.5)
Initial Actions • The Face Up Gate for operation failure. (Including the operations of Face Up Gate Solenoid: DC330
[077-003]) (PL 17.4)
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• Each Roll (Invert Roll, Exit Roll 2, and Face Up Roll) and Pinch Roll for contamination, wear, and
transportation failure due to deterioration.
Cause/Action • Each Drive Gear for wear and damage.
Check the following: • Usage of out of spec paper.
If no problems are found, replace the MCU PWB. (PL 18.2)
• Regi Sensor: DC330 [077-104] (PL 15.1)
• Main Motor: DC330 [042-003] (PL 3.2)
• Regi Clutch: DC330 [077-002] (PL 15.1)
The coil resistance of the Regi Clutch: approx. 150 Ohm (When coil temperature is 20 degrees C) 077-106 Fusing Unit Exit Sensor On Jam
– Between MCU PWB J415 pin-5 and J415 pin-6
BSD-ON:CH10.3, CH4.1, CH8.6, CH9.1
NOTE: It is possible to drive the Regi Roll by combining this with the Main Motor (DC330 [042-003]).
The Fusing Unit Exit Sensor did not turn ON within the specified time after the Regi Clutch On.
• Drum Motor: DC330 [042-001] (PL 3.2)
• The Regi Roll, Pinch Roll, and BTR for contamination, wear, and transportation failure due to deteri- NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
oration.
• Each Drive Gear for wear and damage.
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• A paper transportation failure due to a foreign substance/burr on the paper path.
• Usage of out of spec paper.
If no problems are found, replace the MCU PWB. (PL 18.2)
Cause/Action
Check the following:

• Fusing Unit Exit Sensor: DC330 [077-101] (PL 7.1)

077-103 Fusing Unit Exit Sensor Off Jam • Main Motor: DC330 [042-003] (PL 3.2)

BSD-ON:CH10.3, CH4.1, CH10.4, CH10.5 • Regi Clutch: DC330 [077-002] (PL 15.1)
The coil resistance of the Regi Clutch: approx. 150 Ohm (When coil temperature is 20 degrees C)
The Fusing Unit Exit Sensor did not turn OFF within the specified time after the Fusing Unit Exit Sensor – Between MCU PWB J415 pin-5 and J415 pin-6
On.
NOTE: . It is possible to drive the Regi Roll by combining this with the Main Motor (DC330 [042-003]).
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. • Drum Motor: DC330 [042-001] (PL 3.2)
Initial Actions • The Transfer Unit for a decrease in the transportation force.
• The Peeler Baffle for damage and wear.
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• The Regi Roll and Pinch Roll for contamination, wear, and transportation failure due to deterioration.
Cause/Action • Each Drive Gear for wear and damage.
• Usage of out of spec paper.
Check the following:
If no problems are found, replace the MCU PWB. (PL 18.2)
• Fusing Unit Exit Sensor: DC330 [077-101] (PL 7.1)

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077-109 Exit 2 Sensor On Jam – Between MCU PWB J417 pin-2 and J417 pin-4
• The Face Up Gate for operation failure. (Including the operations of Face Up Gate Solenoid: DC330
BSD-ON:CH10.5, CH10.4
[077-003]) (PL 17.4)
The Exit 2 Sensor did not turn ON within the specified time after the Fusing Unit Exit Sensor On. • The Exit Roll 2 or Face Up Roll, and the Pinch Roll for contamination, wear, and transportation fail-
ure due to deterioration.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. • A paper transportation failure due to a foreign substance/burr on the paper path.
• The Drive Gear for wear and damage.
Initial Actions
• Usage of out of spec paper.
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
If no problems are found, replace the MCU PWB. (PL 18.2)

Cause/Action
Check the following:
077-129 Regi Sensor On Jam (Duplex Wait)
• Exit 2 Sensor: DC330 [077-100] (PL 17.4)
BSD-ON:CH8.6, CH10.6
• Exit 2 Motor: DC330 [077-015] (PL 17.5)
The wire wound resistance of the Exit 2 Motor: approx. 5.7 Ohm The Regi Sensor did not turn ON within the specified time after the Regi Clutch On during paper feed
– Between MCU PWB J417 pin-1 and J417 pin-3 from the Duplex Path.
– Between MCU PWB J417 pin-2 and J417 pin-4
• The Invert Roll and Pinch Roll for contamination, wear, and transportation failure due to deteriora-
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
tion. Initial Actions
• The Exit Gate for operation failure. (Including the operations of Exit Gate Solenoid (DC330 [077- Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
004])) (PL 17.4)
• A paper transportation failure due to a foreign substance/burr on the paper path.
Cause/Action
• The Drive Gear for wear and damage.
Check the following:
• Usage of out of spec paper.
If no problems are found, replace the MCU PWB. (PL 18.2) • Regi Sensor: DC330 [077-104] (PL 15.1)
• Duplex Motor: DC330 [077-071] (PL 14.4)
The wire wound resistance of the Duplex Motor: approx. 5.7 Ohm
– Between MCU PWB J409 pin-6 and J409 pin-8
077-113 Exit 2 Sensor Off Jam
– Between MCU PWB J409 pin-7 and J409 pin-9
BSD-ON:CH10.5
• The Duplex Trans Rolls 1 to 3 and Pinch Roll for contamination, wear, and transportation failure due
The Exit 2 Sensor did not turn OFF within the specified time after the Exit 2 Sensor On. to deterioration.
• The Drive Gear for wear and damage.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. • A paper transportation failure due to a foreign substance/burr on the paper path.
• Usage of out of spec paper.
Initial Actions
If no problems are found, replace the MCU PWB. (PL 18.2)
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action
Check the following: 077-130 Regi Sensor On Jam (Duplex Direct)
BSD-ON:CH8.6, CH10.6
• Exit 2 Sensor: DC330 [077-100] (PL 17.4)
• Exit 2 Motor: DC330 [077-015] (PL 17.5) The Regi Sensor did not turn ON within the specified time after the Regi Clutch On during paper feed
The wire wound resistance of the Exit 2 Motor: approx. 5.7 Ohm from the Duplex Path.
– Between MCU PWB J417 pin-1 and J417 pin-3
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. – Between MCU PWB J417 pin-1 and J417 pin-3
– Between MCU PWB J417 pin-2 and J417 pin-4
Initial Actions
• The Invert Roll, Exit Roll 2, and Pinch Roll for contamination, wear, and transportation failure due to
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
deterioration.
• A paper transportation failure due to a foreign substance/burr on the paper path.
Cause/Action • The Drive Gear for wear and damage.
Check the following:
• Usage of out of spec paper.
• Regi Sensor: DC330 [077-104] (PL 15.1) If no problems are found, replace the MCU PWB. (PL 18.2)
• Duplex Motor: DC330 [077-071] (PL 14.4)
The wire wound resistance of the Duplex Motor: approx. 5.7 Ohm
– Between MCU PWB J409 pin-6 and J409 pin-8 077-211 Tray Module Kind Mismatch
– Between MCU PWB J409 pin-7 and J409 pin-9 BSD-ON:CH3.4
• The Duplex Trans Rolls 1 to 3 and Pinch Roll for contamination, wear, and transportation failure due
to deterioration. The connected Tray Module is of the wrong type.
• The Drive Gear for wear and damage.
• A paper transportation failure due to a foreign substance/burr on the paper path. NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
• Usage of out of spec paper. Initial Actions
If no problems are found, replace the MCU PWB. (PL 18.2)
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action
077-131 Duplex Path Sensor On Jam 1. Turn the power OFF and ON.
2. Check the settings for the DIP Switch on the Tray Module PWB.
BSD-ON:CH10.6, CH10.5
3. Turn OFF the power and check the connection between the MCU PWB J423 and the Tray Module
The Duplex Path Sensor did not turn ON within the specified time after the Exit 2 Motor has started rotat- PWB J541 for open circuit, short circuit, and poor contact.
ing in the Duplex intake direction. 4. If the problem persists, replace the following parts in sequence:
• Tray Module PWB (PL 10.9, PL 11.13)
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. • MCU PWB (PL 18.2)
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
077-212 Tray Module Reset Fail
Cause/Action BSD-ON:CH3.4
Check the following:
The Tray Module reset was detected.
• Duplex Path Sensor: DC330 [077-105] (PL 14.4)
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
• Duplex Motor: DC330 [077-071] (PL 14.4)
The wire wound resistance of the Duplex Motor: approx. 5.7 Ohm Initial Actions
– Between MCU PWB J409 pin-6 and J409 pin-8 Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
– Between MCU PWB J409 pin-7 and J409 pin-9
• The Duplex Trans Rolls 1/2 and Pinch Roll for contamination, wear, and transportation failure due to Cause/Action
deterioration. 1. Turn the power OFF and ON.
• Exit 2 Motor: DC330 [077-017] (PL 17.5) 2. Check voltages of the following pins:
The wire wound resistance of the Exit 2 Motor: approx. 5.7 Ohm • Tray Module PWB J541-5 (+5VDC)

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• Tray Module PWB J541-8 (+24VDC) 077-301 L/H Cover Interlock Open
3. Turn OFF the power and check the connection between the MCU PWB J423 and the Tray Module
BSD-ON:CH1.7
PWB J541 for open circuit, short circuit, and poor contact.
4. If the problem persists, replace the following parts in sequence: The Left Hand Cover is open.
• Tray Module PWB (PL 10.9, PL 11.13)
• MCU PWB (PL 18.2) NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
077-214 Tray Module Logic Fail
BSD-ON:CH3.4 Cause/Action
I/F mismatch between the IOT and the Tray Module was detected. Check the following:

• L/H Cover Interlock Switch: DC330 [077-300] (PL 14.1)

NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
• The L/H Cover for damage or mismatch.
Initial Actions If no problems are found, replace the MCU PWB. (PL 18.2)
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
077-305 Tray Module L/H Cover Interlock Open
Cause/Action BSD-ON:CH1.8
1. Turn the power OFF and ON.
2. Turn OFF the power and check the connection between the MCU PWB J423 and the Tray Module The Tray Module L/H Cover is open.
PWB J541 for open circuit, short circuit, and poor contact.
3. If the problem persists, replace the following parts in sequence: NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
• Tray Module PWB (PL 10.9, PL 11.13) Initial Actions
• MCU PWB (PL 18.2) Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action
077-300 Front Cover Interlock Open Check the following:
BSD-ON:CH1.7
• Tray Module L/H Cover Interlock Switch: DC330 [077-306] (PL 10.4, PL 11.7)
The Front Cover is open. • The Tray Module L/H Cover for damage or mismatch
If no problems are found, replace the Tray Module PWB. (PL 10.9, PL 11.13)
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
077-307 Duplex Cover Open
Cause/Action BSD-ON:CH1.8

Check the following:

The Duplex Cover is open.

• Front Cover Interlock Switch: DC330 [077-303] (PL 18.1) NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
• L/H Cover Interlock Switch: DC330 [077-300] (PL 14.1)
• The Front Cover for damage or mismatch. Initial Actions
If no problems are found, replace the MCU PWB. (PL 18.2) Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Cause/Action 077-314 P/H Module Logic Fail
Check the following: BSD-ON:CH3.4, CH1.7

• Duplex Cover Open Switch: DC330 [077-305] (PL 14.4) A fatal error was detected in the P/H Module.
• The Duplex Cover for damage or mismatch.
If no problems are found, replace the MCU PWB. (PL 18.2) NOTE: . As this Fail will affect the system, cut off the Intlk_+24VDC output from the LVPS B3H when this
Fail has occurred. Before checking the Intlk_+24VDC, turn the power OFF and ON to clear this Fail.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

077-308 L/H Upper Cover Open Initial Actions

BSD-ON:CH1.8 Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

The L/H Upper Cover is open. Cause/Action

1. Turn the power OFF and ON.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
2. Turn OFF the power and check the connection between the MCU PWB J423 and the Tray Module
Initial Actions PWB J541 for open circuit, short circuit, and poor contact.
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. 3. If the problem persists, replace the following parts in sequence:
• Tray Module PWB (PL 10.9, PL 11.13)
Cause/Action • MCU PWB (PL 18.2)
Check the following:

• L/H Upper Cover Interlock Switch: DC330 [077-302] (PL 17.4) 077-900 Regi Sensor Static Jam
• The L/H Upper Cover for damage or mismatch. BSD-ON:CH8.6
If no problems are found, replace the MCU PWB. (PL 18.2)
When the power was turned ON, the M/C was stopped (Cycle Down/Shut Down), or when the interlocks
were closed (all interlocks including options), the Regi Sensor detected paper.

077-309 L/H Lower Cover Open NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
BSD-ON:CH1.8 Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
The L/H Lower Cover is open.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. Cause/Action
Check the following:
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. • The Regi Sensor for remaining paper.
• The Regi Sensor for contamination, improper installation, and Actuator operation failure.
Cause/Action • Regi Sensor: DC330 [077-104] (PL 15.1)
Check the following: If no problems are found, replace the MCU PWB. (PL 18.2)

• L/H Lower Cover Interlock Switch: DC330 [077-301] (PL 15.2)

• The L/H Lower Cover for damage or mismatch.
If no problems are found, replace the MCU PWB. (PL 18.2)

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077-901 Fusing Unit Exit Sensor Static Jam NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
BSD-ON:CH10.3 Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
When the power was turned ON, the M/C was stopped (Cycle Down/Shut Down), or when the interlocks
were closed (all interlocks including options), the Fusing Unit Exit Sensor detected paper.
Cause/Action
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. Check the following:

Initial Actions • The Duplex Path Sensor for remaining paper.

Refer to the BSD and check the related connectors of the target electrical parts for partial connections. • The Duplex Path Sensor for contamination, improper installation, and Actuator operation failure.
• Duplex Path Sensor: DC330 [077-105] (PL 14.4)
Cause/Action If no problems are found, replace the MCU PWB. (PL 18.2)
Check the following:

• The Fusing Unit Exit Sensor for remaining paper.

• The Fusing Unit Exit Sensor for contamination, improper installation, and Actuator operation failure.
• Fusing Unit Exit Sensor: DC330 [077-101] (PL 7.1)
If no problems are found, replace the MCU PWB. (PL 18.2)

077-902 Exit 2 Sensor Static Jam

BSD-ON:CH10.5

When the power was turned ON, the M/C was stopped (Cycle Down/Shut Down), or when the interlocks
were closed (all interlocks including options), the Exit 2 Sensor detected paper.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action
Check the following:

• The Exit 2 Sensor for remaining paper.

• The Exit 2 Sensor for contamination, improper installation, and Actuator operation failure.
• Exit 2 Sensor: DC330 [077-100] (PL 17.4)
If no problems are found, replace the MCU PWB. (PL 18.2)

077-907 Duplex Path Sensor Static Jam

BSD-ON:CH10.6

When the power was turned ON, the M/C was stopped (Cycle Down/Shut Down), or when the interlocks
were closed (all interlocks including options), the Duplex Path Sensor detected paper.
078-101 Feed Out Sensor 2 On Jam (2000 HCF Tray) NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
BSD-ON:CH8.2 Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
The Feed Out Sensor 2 did not turn ON within the specified time in the paper feed from the HCF.

NOTE: When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. Cause/Action
Check the following:
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. • Regi Sensor: DC330 [077-104] (PL 15.1)
• Takeaway Motor: DC330 [077-050] (PL 15.1)
Cause/Action The wire wound resistance of the Takeaway Motor: approx. 1 Ohm (When the temperature is 25
Check the following: degrees C)
– Between MCU PWB J416 pin-1 and J416 pin-2
• Feed Out Sensor 2: DC330 [072-103] (PL 15.1) – Between MCU PWB J416 pin-3 and J416 pin-4
• Takeaway Motor: DC330 [077-050] (PL 15.1) • The Takeaway Roll 2 and Pinch Roll for contamination, wear, and transportation failure due to dete-
The wire wound resistance of the Takeaway Motor: approx. 1 Ohm (When the temperature is 25 rioration.
degrees C) • The Drive Gear for wear and damage.
– Between MCU PWB J416 pin-1 and J416 pin-2 • A paper transportation failure due to a foreign substance/burr on the paper path.
– Between MCU PWB J416 pin-3 and J416 pin-4 • Usage of out of spec paper.
• The Takeaway Roll 2 and Pinch Roll for contamination, wear, and transportation failure due to dete- If no problems are found, replace the MCU PWB. (PL 18.2)
rioration.
• The HCF and the IOT for improper docking.
• HCF Takeaway Motor: DC330 [078-007] (PL 28.8 (2000 HCF Manual))
• HCF Feed Lift Motor: DC330 [078-003] (PL 28.4 (2000 HCF Manual)) 078-216 HCF Logic Fail
The wire wound resistance of the HCF Feed Lift Motor: approx. 0.73 Ohm (When the temperature is BSD-ON:CH3.6, CH1.5
25 degrees C)
– Between HCF PWB JF06 pin-3 and JF06 pin-1/2 A fatal error was detected at the HCF.
– Between HCF PWB JF06 pin-4 and JF06 pin-5/6
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
• The HCF Takeaway Roll and the Feed Roll for contamination, wear, and transportation failure due
to deterioration. NOTE: . When checking the HCF, refer to the HCF Supplementary Service Manual.
• Each Drive Gear for wear and damage.
Initial Actions
• A paper transportation failure due to a foreign substance/burr on the paper path.
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• Usage of out of spec paper.
If no problems are found, replace the following parts in sequence:
Cause/Action
• MCU PWB (PL 18.2) 1. Turn the power OFF and ON.
• HCF PWB (PL 28.8 (2000 HCF Manual)) 2. Turn OFF the power and check the connections between the MCU PWB J418, J419 and the HCF
PWB for open circuits, short circuits, and poor contacts.
3. Check the power supply at the HCF.
078-102 Regi Sensor On Jam (2000 HCF Tray) 4. If the problem persists, replace the following parts in sequence:
• HCF PWB (PL 28.8 (2000 HCF Manual))
BSD-ON:CH8.6, CH8.2
• MCU PWB (PL 18.2)
The Regi Sensor did not turn ON within the specified time after the Regi Clutch On during paper feed
from the HCF.

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091-313 CRUM ASIC Communication Fail • The connection between the MCU PWB J414 and the CRU Fan J200 for open circuit, short circuit,
and poor contact.
BSD-ON:CH9.2
If no problems are found, replace the following parts in sequence:
The CRUM ASIC has malfunctioned.
• CRU Fan (PL 4.1)
NOTE: When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. • MCU PWB (PL 18.2)

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. 091-401 Drum Cartridge Near Life
BSD-ON:CH9.2
Cause/Action
1. Turn the power OFF and ON. The Drum Unit needs to be replaced soon.

NOTE: If this resolves the problem, it is highly probable that the MCU PWB had misdetected due to NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
external noise abnormal or noise caused by electrical discharge in the machine. Check for any
noise source around the machine and check for any abnormal electrical discharge, etc. Cause/Action
2. Turn OFF the power and check the following: The Drum Unit needs to be replaced soon. Replace the Drum Unit as required. (PL 8.1)
• The Xero CRUM PWB and Drum Unit CRUM connection terminals in the Drum Unit for poor
contact.
• The connection between the Drum Unit J615 and the Xero CRUM PWB J999 for open circuit,
short circuit, and poor contact. 091-402 Drum Cartridge Life Over
• The connection between the MCU PWB J413 and the Drum Unit P615 for open circuit, short BSD-ON:CH9.2
circuit, and poor contact.
3. If the problem persists, replace the following parts in sequence: It is time to replace the Drum Unit.

• Drum Unit (PL 8.1)

NOTE: . Although the display on the UI is same as that of 091-913 Drum Cartridge Life End, it is still pos-
• MCU PWB (PL 18.2) sible to continue the Print operation without stopping the machine.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
091-314 CRU Fan Fail Cause/Action
BSD-ON:CH9.2 Replace the Drum unit. (PL 8.1)

CRU Fan failure was detected. When the CRU Fan Fail signal indicating an abnormality of the Fan was
monitored at the specified time interval, it was found to have failed the specified number of times in a row.
091-406 Drum Cartridge Pre Near Life
NOTE: . As this Fail will affect the system, cut off the Intlk_+24VDC output from the LVPS B3H when this
Fail has occurred. BSD-ON:CH9.2

NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. The Drum Unit must be replaced in a few days.

Initial Actions NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Cause/Action
Cause/Action The Drum Unit needs to be replaced soon. Prepare a new Drum Unit. If necessary, replace the Drum
Unit. (PL 8.1)
Turn OFF the power and check the following:

• The CRU Fan for foreign substances.

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091-600 Temperature Sensor Fail BSD-ON:CH1.8

BSD-ON:CH9.6
The Drum Unit is not installed.

The measured temperature value of the Humidity And Temperature Sensor is out of the specification
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
range. (this Fail is a hidden failure and it is registered only in the History.)
Cause/Action
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. 1. Turn the power OFF and ON.
Initial Actions 2. Turn OFF the power. Remove and reinstall the Drum Unit and check whether the Drum Unit is
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. installed at the proper position.
3. Check the Xero Interlock Switch (DC330 [091-201]) for operation failure. (PL 8.2)
Cause/Action 4. If the problem persists, replace the following parts in sequence:
Check the following: • Drum Unit (PL 8.1)
• MCU PWB (PL 18.2)
• The detection section of the Humidity And Temperature Sensor for foreign substances.
• The connection between the Humidity And Temperature Sensor J150 and the MCU PWB J415 for
open circuit, short circuit, and poor contact. 091-913 Drum Cartridge Life End
If no problems are found, replace the following parts in sequence: BSD-ON:CH9.2

• Humidity And Temperature Sensor (PL 8.2) It is time to replace the Drum Unit.
• MCU PWB (PL 18.2)
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Cause/Action
091-601 Humidity Sensor Fail Replace the Drum unit. (PL 8.1)
BSD-ON:CH9.6

The measured humidity value of the Humidity And Temperature Sensor is out of the specification range.
(this Fail is a hidden failure and it is registered only in the History.)
091-914 Drum CRUM Communication Fail
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch. BSD-ON:CH9.2

Initial Actions Communication failure with Drum CRUM was detected.

Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
Cause/Action Initial Actions
Check the following: Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

• The detection section of the Humidity And Temperature Sensor for foreign substances.
Cause/Action
• The connection between the Humidity And Temperature Sensor J150 and the MCU PWB J415 for
open circuit, short circuit, and poor contact. 1. Turn the power OFF and ON.

If no problems are found, replace the following parts in sequence: 2. Turn OFF the power. Disconnect and reconnect the Drum Unit.
NOTE: . If turning the power OFF and ON or removing and reinstalling the Drum Unit resolves the prob-
• Humidity And Temperature Sensor (PL 8.2) lem, it is highly probable that the MCU PWB had misdetected due to external noise abnormal or
• MCU PWB (PL 18.2) noise caused by electrical discharge in the machine. Check for any noise source around the
machine and check for any abnormal electrical discharge, etc.

3. Turn OFF the power and check the following:

091-912 Drum Not In Position
• The Xero CRUM PWB and Drum Unit CRUM connection terminals in the Drum Unit for poor 2. Turn OFF the power. Remove and reinstall the Drum Unit and check whether the Drum Unit and
contact. Drum CRUM are installed at the proper positions.
• The connection between the Drum Unit J615 and the Xero CRUM PWB J999 for open circuit, 3. If the problem persists, replace the Drum Unit. (PL 8.1)
short circuit, and poor contact.
• The connection between the MCU PWB J413 and the Drum Unit P615 for open circuit, short
circuit, and poor contact.
4. If the problem persists, replace the following parts in sequence:
• Drum Unit (PL 8.1)
• MCU PWB (PL 18.2)

091-915 Drum CRUM Data Broken

BSD-ON:CH9.2

The system detected that the data written to the Drum CRUM and the data read from the Drum CRUM do
not match.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Cause/Action
Remove and reinstall the Drum Unit and check for improper installation. If no problems are found, replace
the Drum Unit. (PL 8.1)

091-916 Drum CRUM Data Mismatch

BSD-ON:CH9.2

The authentication area data of Drum CRUM does not match.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Cause/Action
Remove and reinstall the Drum Unit and check for improper installation. If no problems are found, replace
it with the correct Drum Unit. (PL 8.1)

091-921 Drum CRUM Not Position

BSD-ON:CH9.2

The Drum CRUM is not in the proper position (loose CRUM).

NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Cause/Action
1. Turn the power OFF and ON.

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092-315 ATC Fail Cause/Action
BSD-ON:CH9.5, CH9.4 1. Turn the power OFF and ON.
2. Check the Toner Cartridge for failure. (PL 8.1)
The frequency at which the ATC Average Fail or the ATC Amplitude Fail has been occurring has 3. Check the Dispense Motor (DC330 [093-002]) for operation failure. (PL 8.2)
exceeded the threshold value. The wire wound resistance of the Dispense Motor: approx. 16 Ohm
• Between MCU PWB J414 pin-A6 and J414 pin-A7
NOTE: As this Fail will affect the system, cut off the Intlk_+24VDC output from the LVPS B3H when this
Fail has occurred. Before checking the Intlk_+24VDC, turn the power OFF and ON to clear this Fail. 4. Check for toner blockage within the Developer Unit.
5. If the problem persists, replace the MCU PWB. (PL 18.2)
NOTE: To clear this Fail, clear the value of DC131 [752-026] (ATC Fail) or DC131[752-027] (ATC Fail
Continuous Count) to ’0’. If the machine is not repaired back to normal status, this Fail will occur again
during the operation.
092-656 ATC Average Fail
NOTE: When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
BSD-ON:CH9.5, CH9.4
Initial Actions
The average output value of K color is not within the specified range in the ATC (Automatic Toner Con-
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
trol) measurement. This is a hidden failure. Data is only recorded in history.)

Cause/Action NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
1. Turn the power OFF and ON.
2. Install a Toner Cartridge that contains Toner. Copy a Test Chart (499T247), etc. and check whether
Initial Actions
the density has recovered. Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
3. Check the Dispense Motor (DC330 [093-002]) for operation failure. (PL 8.2)
The wire wound resistance of the Dispense Motor: approx. 16 Ohm Cause/Action
• Between MCU PWB J414 pin-A6 and J414 pin-A7 Check the following:
4. Turn OFF the power and check the connection between the MCU PWB J413 and the ATC Sensor
• Install a Toner Cartridge that contains Toner. Copy a Test Chart (499T247), etc. and check whether
(Drum Unit) P615 for open circuit, short circuit, and poor contact.
the density has recovered.
5. Check for toner blockage within the Developer Unit.
• Dispense Motor: DC330 [093-002] (PL 8.2)
6. If the problem persists, replace the following parts in sequence:
The wire wound resistance of the Dispense Motor: approx. 16 Ohm
• Drum Unit (PL 8.1)
– Between MCU PWB J414 pin-A6 and J414 pin-A7
• MCU PWB (PL 18.2)
• The connection between the MCU PWB J413 and the ATC Sensor (Drum Unit) P615 for open cir-
cuit, short circuit, and poor contact.
• The Developer Unit for internal toner blockage.
092-323 Disp Fail If no problems are found, replace the following parts in sequence:
BSD-ON:CH9.5, CH9.4
• Drum Unit (PL 8.1)
Regardless of low usage of toner from Toner Cartridge, it was detected to be empty.
• MCU PWB (PL 18.2)

NOTE: . As this Fail will affect the system, cut off the Intlk_+24VDC output from the LVPS B3H when this
Fail has occurred. Before checking the Intlk_+24VDC, turn the power OFF and ON to clear this Fail.
092-660 ATC Amplitude Fail
NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
BSD-ON:CH9.5, CH9.4
Initial Actions
The output deviation of K color in the ATC (Automatic Toner Control) measurement is small. This is a hid-
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
den failure. Data is only recorded in history.)

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NOTE: . When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action
Check the following:

• Install a Toner Cartridge that contains Toner. Copy a Test Chart (499T247), etc. and check whether
the density has recovered.
• Dispense Motor: DC330 [093-002] (PL 8.2)
The wire wound resistance of the Dispense Motor: approx. 16 Ohm
– Between MCU PWB J414 pin-A6 and J414 pin-A7
• The connection between the MCU PWB J413 and the ATC Sensor (Drum Unit) P615 for open cir-
cuit, short circuit, and poor contact.
• The Developer Unit for internal toner blockage.
If no problems are found, replace the following parts in sequence:

• Drum Unit (PL 8.1)

• MCU PWB (PL 18.2)
093-400 Toner Cartridge Near Empty •Whether the CRUM of Toner Cartridge is installed
•The connection terminals between the Toner CRUM PWB and Toner Cartridge CRUM for poor contact
BSD-ON:CH9.2
•The connection between the Toner CRUM PWB J102 and the MCU PWB J420 for open circuit, short
The Toner Cartridge needs to be replaced soon. circuit, and poor contact
3.If the problem persists, replace the following parts in sequence:
Cause/Action •Toner Cartridge (PL 8.1)
The Toner Cartridge needs to be replaced soon. Replace the Toner Cartridge as required. (PL 8.1) •Toner CRUM PWB (PL 8.2)
•MCU PWB (PL 18.2)

093-406 Toner Cartridge Pre Near Empty 093-924 Toner CRUM Communication Fail
BSD-ON:CH9.2
BSD-ON:CH9.2

The Toner Cartridge must be replaced in a few days. Communication failure with Toner Cartridge CRUM was detected.

Cause/Action NOTE:
The Toner Cartridge needs to be replaced soon. Prepare a new Toner Cartridge. Replace the Toner Car- When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
tridge as required. (PL 8.1)
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

093-912 Toner Cartridge Empty Cause/Action

BSD-ON:CH9.2 1.Turn the power OFF and ON.
NOTE:
The toner must to be replaced as it has ran out.
If this resolves the problem, it is highly probable that the MCU PWB had misdetected due to external
noise abnormal or noise caused by electrical discharge in the machine. Check for any noise source
Cause/Action around the machine and check for any abnormal electrical discharge, etc.
Replace the Toner Cartridge. (PL 8.1)
2.Check the following:
•The connection terminals between the Toner CRUM PWB and Toner Cartridge CRUM for poor contact
•The connection between the Toner CRUM PWB J102 and the MCU PWB J420 for open circuit, short
093-916 Toner CRUM Not In Position circuit, and poor contact
BSD-ON:CH9.2 3.If the problem persists, replace the following parts in sequence:
•Toner CRUM PWB (PL 8.2)
The Toner Cartridge CRUM is not in the proper position (loose CRUM). •MCU PWB (PL 18.2)
•Toner Cartridge (PL 8.1)
NOTE:
When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Initial Actions 093-925 Toner CRUM Data Broken Fail

Refer to the BSD and check the related connectors of the target electrical parts for partial connections. BSD-ON:CH9.2

Cause/Action The system detected that the data written to the Toner Cartridge CRUM and the data read from the Toner
Cartridge CRUM do not match.
1.Turn the power OFF and ON.
2.Check the following:

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NOTE:
When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Cause/Action
1.Turn the power OFF and ON.
2.Remove and reinstall the Toner Cartridge and check for improper installation.
3.If the problem persists, replace the Toner Cartridge. (PL 8.1)

093-926 Toner CRUM Data Mismatch Fail

BSD-ON:CH9.2

The authentication area data of Toner Cartridge CRUM does not match.

NOTE:
When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Cause/Action
1.Turn the power OFF and ON.
2.Remove and reinstall the Toner Cartridge and check for improper installation.
3.If the problem persists, replace the Toner Cartridge. (PL 8.1)

093-956 Deve Install Mode Fail

BSD-ON:CH9.2

During the developing powder installation mode after the installtion of Drum Unit, the ATC Measured
Value is found to be abnormal. (Seal not removed)

NOTE:
When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Cause/Action
Remove the developing powder seal from the Drum Unit.

093-959 Deve Install Times Over Fail

BSD-ON:CH9.2

The number of developing powder installation mode executions has exceeded the upper limit.

NOTE:
When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Cause/Action
Replace the Drum unit. (PL 8.1)
094-315 BTR Illegal Output
BSD-ON:CH9.6

Bias voltage was applied to the BTR when the Drum Motor is not moving.

NOTE: When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Cause/Action
1. Turn the power OFF and ON.
2. Install the correct version of the IOT firmware.
3. If the problem persists, replace the MCU PWB. (PL 18.2)

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2.2.2.1 AC Power FIP 2.2.2.2 +5VDC Power FIP
BSD-ON:CH1.1 BSD-ON:CH1.3, CH1.4

Initial Actions NOTE: When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Procedure
Plug the power cord into the outlet. Does the GFI remain as "Reset"? Procedure
Y N
Remove the Right Upper Cover. Turn ON the Main Power Switch (to supply the main power). Are the
Check for leakage, overvoltage of the AC input, and short circuit at the AC circuit.
voltages between the LVPS B3H J501-7/8/9/10 (+) and the GND (-) +5VDC?
Unplug the Power Cord from the outlet. Remove the ESS Cover, Rear Middle Cover, and Rear Lower Y N
Is the voltage between the LVPS B3H J1 pin-1 and J1 pin-3 110VAC/200-240VAC?
Cover, and then remove the GFI. Plug the power cord into the outlet. Is the voltage between the GFI
Y N
J10 and J11 110VAC/200-240VAC?
Y N Go to 2.2.2.1 AC Power FIP.
Unplug the Power Cord from the outlet. Is the voltage of the outlet 110VAC/200-240VAC?
Turn OFF the Main Power Switch and disconnect the LVPS B3H J501. After 15 s has passed, turn
Y N
Check the customer’s Breaker ON the machine. Are the voltages between the LVPS B3H P501-7/8/9/10 (+) and the GND (-)
+5VDC?
Y N
Check the Power Cord for open circuit and poor contact. If no problems are found, replace the GFI.
(PL 18.3) Replace the LVPS B3H. (PL 18.2)

Check the +5VDC circuit for a short circuit in the frame by referring to Chapter 7 Wiring Data.
Remove the Right Upper Cover. Turn ON the Main Power Switch (to supply the main power). Is the
voltage between the LVPS B3H J1 pin-1 and J1 pin-3 110VAC/200-240VAC?
Turn ON the power switch (to supply the power). Are the voltages between the LVPS B3H J502-3/5
Y N
(+) and J503-7 (+), and the GND (-) +5VDC?
Is the voltage between the Main Power Switch J12 and J13 110VAC/200-240VAC?
Y N Y N
Turn OFF the power and disconnect the LVPS B3H J502 and J503. After 15 s has passed, turn ON
Turn the main power OFF and unplug the Power Cord from the outlet. Check the connections
the machine.
between the GFI J10, J11 and the Main Power Switch J12, J13 for open circuits and poor
contacts. Are the voltages between the LVPS B3H P502-3/5 (+) and P503-7 (+), and the GND (-)
+5VDC?
Y N
Is the voltage between the Main Power Switch J14 and J15 110VAC/200-240VAC?
Y N Turn OFF the power and check the connection between the MCU PWB J414 and the LVPS
B3H J505 for open circuit, short circuit, and poor contact.
Replace the Main Power Switch. (PL 18.1)
If no problems are found, replace the following parts in sequence:
Turn the main power OFF and unplug the Power Cord from the outlet. Check the connections • LVPS B3H (PL 18.2)
between the Main Power Switch J14, J15 and the LVPS B3H J1 pin-1 and pin-3 for open circuits • MCU PWB (PL 18.2)
and poor contacts.
Check the +5VDC circuit for a short circuit in the frame by referring to Chapter 7 Wiring Data.
Check the AC circuit to each component by referring to Chapter 7 Wiring Data.
Check the wire to the applicable component for an open circuit or poor contact by referring to Chapter 7
Wiring Data.

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2.2.2.3 +24VDC Power FIP Check the +24VDC_Intlk circuit for a short circuit in the frame by referring to Chapter 7 Wiring Data.

BSD-ON:CH1.5, CH1.6, CH1.7

Check the wire to the applicable component for an open circuit or poor contact by referring to Chapter 7
Wiring Data.
NOTE: When turning the power OFF, turn OFF the power switch first and then the Main Power Switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Procedure
Remove the Right Upper Cover. Turn ON the power (turn ON the Main Power Switch then turn ON the
power switch), then measure the following voltages:
• Between the LVPS B3H J501-6 (+) and the GND (-)
• Between the LVPS B3H J502-1/7 (+) and the GND (-)
• Between the LVPS B3H J503-8 (+) and the GND (-)
Are all the voltages +24VDC?
Y N
Is the voltage between the LVPS B3H J1 pin-1 and J1 pin-3 110VAC/200-240VAC?
Y N
Go to 2.2.2.1 AC Power FIP.

Turn OFF the power and disconnect the LVPS B3H J501, J502, and J503. After 15 s has passed,
turn ON the machine and measure the following voltages:
• Between the LVPS B3H P501-6 (+) and the GND (-)
• Between the LVPS B3H P502-1/7 (+) and the GND (-)
• Between the LVPS B3H P503-8 (+) and the GND (-)
Are all the voltages +24VDC?
Y N
Turn OFF the power and check the connection between the MCU PWB J414-B3 and the
LVPS B3H J505-1 for open circuit, short circuit, and poor contact.
If no problems are found, replace the following parts in sequence:
• LVPS B3H (PL 18.2)
• MCU PWB (PL 18.2)

Check the +24VDC circuit for a short circuit in the frame by referring to Chapter 7 Wiring Data.

Are the voltages between the LVPS B3H J503-5/6 (+) and the GND (-) +24VDC?
Y N
Turn OFF the power and disconnect the LVPS B3H J503. After 15 s has passed, turn ON the
machine. Are the voltages between the LVPS B3H P503-5/6 (+) and the GND (-) +24VDC?
Y N
Check the following:
• The voltage at MCU PWB J400 pin-7 (+5VDC)
• The connection between the MCU PWB J414 and the LVPS B3H J505 for open circuit,
short circuit, and poor contact
If no problems are found, replace the following parts in sequence:
• LVPS B3H (PL 18.2)
• MCU PWB (PL 18.2)

A B
2.2.3.1 Reflective Sensor Failure FIP 2.2.3.2 Permeable Sensor Failure FIP
Procedure Procedure

Figure 1 2001 Figure 1 2002

Enter DC330 [XXXX-XXX]. Block the sensor with a sheet of blank paper. Is [LOW] displayed? Enter DC330[XXX-XXX]. Block the sensor. Is [HIGH] displayed?
Y N Y N
Is +5VDC measured between the Pin 2 (+) and the GND (-) of the sensor? Remove the connector on the sensor. Does the display change to [HIGH]?
Y N Y N
Check the wire between Pin 2 of the sensor and Pin 8 of the PWB for an open circuit or poor Check the wire between Pin 2 of the sensor and Pin 8 of the PWB for a short circuit. If no prob-
contact. lems are found, replace the PWB.
If no problems are found, replace the PWB.
Replace the sensor.
Is +5VDC measured between the Pin 1 (+) and Pin 3 of the sensor?
Y N Clear away the obstacles on the sensor light path. Does the display change to [LOW]?
Is +5VDC measured between the Pin 4 (+) and Pin 5 of the PWB? Y N
Y N Is +5VDC measured between the Pin 2 (+) and the GND (-) of the sensor?
Replace the PWB. Y N
Check the wire between Pin 2 of the sensor and Pin 8 of the PWB for an open circuit or poor
Check the wire between Pin 4 of the PWB and Pin 1 of the sensor, and the wire between Pin 5 contact.
of the PWB and Pin 3 of the sensor for an open circuit or poor contact. If no problems are found, replace the PWB.

Check the sensor for contamination and improper installation. Is +5VDC measured between Pin 1 (+) and Pin 3 (-) of the sensor?
If no problems are found, replace the sensor. Y N
Check the wire between Pin 4 of the PWB and Pin 1 of the sensor, and the wire between Pin 5
Remove the blank paper from the sensor. Is [HIGH] displayed? of the PWB and Pin 3 of the sensor for an open circuit or poor contact.
Y N If no problems are found, replace the PWB.
Remove the connector on the sensor. Does the display change to [HIGH]?
Y N Check the sensor for contamination.
Check the wire between Pin 2 of the sensor and Pin 8 of the PWB for a short circuit. If no problems are found, replace the sensor.
If no problems are found, replace the PWB.
Check installation of the sensor, bending on the actuator, and operation.
Check installation of the sensor and incident light diffraction. If no problems are found, replace the If no problems are found, replace the sensor.
sensor.

Check installation of the sensor. If no problems are found, replace the sensor.

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2.2.3.3 Switch (Normal/Open) Failure FIP 2.2.3.4 Solenoid/Clutch Not Energized Failure FIP
Procedure Procedure

Figure 1 2003 Figure 1 2004

Enter DC330[XXX-XXX]. Turn ON the switch. Is [LOW] displayed? NOTE: Before performing this FIP, ensure that there is no mechanical problem with the solenoid and the
Y N clutch.
Between Pin 2(+) and GND(-) of the switch, is the voltage +5VDC?
Go to the DC330[XXX-XXX] and turn it ON. Is +24VDC measured between Pin 3(+) and GND (-) of the
Y N
Check the wire between the Pin 2 of the switch and Pin 3 of the PWB for an open circuit or poor PWB?
Y N
contact.
Between Pin 2(+) and GND(-) of the solenoid/clutch, is the voltage +24VDC?
If no problems are found, replace the PWB.
Y N
Between Pin 1(+) and GND(-) of the solenoid/clutch, is the voltage +24VDC?
When the switch between Pin 1(+) and GND(-) is turned ON, is the voltage +5VDC?
Y N
Y N
Replace the switch. Check the wire between Pin 4 of the PWB and Pin 1 of the solenoid/clutch for an open cir-
cuit or poor contact.
If no problems are found, replace the PWB.
Check the wire between Pin 4 of the PWB and Pin 1 of the switch for an open circuit and poor con-
tact.
Replace the solenoid/clutch.
If no problems are found, replace the PWB.

Check the wire between Pin 3 of the PWB and Pin 2 of the solenoid/clutch for an open circuit or poor
Turn OFF the switch. Is [HIGH] displayed?
Y N contact.
Remove the connector on the switch. Is [HIGH] displayed?
Replace the PWB.
Y N
Check the wire between Pin 2 of the switch and Pin 3 of the PWB for a short circuit.
If no problems are found, replace the PWB.

Replace the switch.

Check installation of the switch.

If no problems are found, replace the switch.
2.2.3.5 Solenoid/Clutch Left Energized Failure FIP 2.2.3.6 Motor Does Not Rotate Failure FIP
Procedure Procedure
Turn OFF the power.
Remove the connector on the PWB. Is the resistance 10Ohm or less between Pin 3 of the connector
and the frame?
Y N
Replace the PWB.

Check the wire between Pin 3 of the connector and Pin 2 of the solenoid/clutch for a short circuit.
If no problems are found, replace the solenoid/clutch.

Figure 1 2005

NOTE: Before performing this FIP, ensure that the motor is not locked and it has no load.
Go to the DC330[XXX-XXX] and turn it ON.
Between Pin 3(+) and GND(-) of the PWB, is the voltage +24VDC?
Y N
Between Pin 2(+) and GND(-) of the motor, is the voltage +24VDC?
Y N
Between Pin 1(+) and GND(-) of the motor, is the voltage +24VDC?
Y N
Between Pin 4(+) and GND(-) of the PWB, is the voltage +24VDC?
Y N
Replace the PWB.

Check the wire between Pin 4 of the PWB and Pin 1 of the motor for an open circuit or
poor contact.

Replace the motor.

Check the wire between Pin 3 of the PWB and Pin 2 of the motor for an open circuit or poor contact.

Replace the PWB.

Version 1.1 2011/08 2.2.3 Generic FIP

2-97
DC-IV 3060G Troubleshooting
Troubleshooting 2011/08 DC-IV 3060G
2.2.3 Generic FIP 2-98 Version 1.1

2.2.3.7 Motor Left Running Failure FIP 2.2.3.8 NIP/RELEASE SOLENOID Not Energized Failure FIP
Procedure Procedure
Turn OFF the power. Remove the connector on the PWB. Is the resistance 10Ohm or less between
Pin 3 of the connector and the frame?
Y N
Replace the PWB.

Check the wire between Pin 3 of the connector and Pin 2 of the motor for a short circuit.
If no problems are found, replace the motor.

Figure 1 2017

NOTE: Before performing this FIP, ensure that there is no mechanical problem with the solenoid.
Is +24VDC measured between Pin 1 (+) and GND (-) of the Nip/Release Solenoid?
Y N
Is +24VDC measured between Pin 5 (+) and GND(-) of the PWB?
Y N
Check +24VDC inputs of the PWB. If no problems are found, replace the PWB.

Check the wire between Pin 5 of the PWB and Pin 1 of the Nip/Release Solenoid for an open circuit
or poor contact.

Perform the following FIP when the NIP has a problem:

Go to DC330[XXX-XXX] and turn ON the SOL NIP. Is +24VDC measured between Pin 4 (+) and
GND(-) of the PWB?
Y N
Go to DC330[XXX-XXX] and turn ON the SOL NIP. Is +24VDC measured between Pin 3 (+) and
GND (-) of the Nip/Release Solenoid?
Y N
Replace the Nip/Release Solenoid.

Check the wire between Pin 4 of the PWB and Pin 3 of the Nip/Release Solenoid for an open circuit
or poor contact.

Perform the following FIP when the Release operation has a failure:
Go to DC330[XXX-XXX] and turn ON the SOL RELEASE. Is +24VDC measured between Pin 6 (+) and
GND(-) of the PWB?
Y N
Go to DC330[XXX-XXX] and turn ON the SOL RELEASE. Is +24VDC measured between Pin 2
(+) and GND (-) of the Nip/Release Solenoid?
Y N
Replace the Nip/Release Solenoid.