HO TECHNICAL UNVERSITY
FACULTY OF APPLIED SCIENCES AND TECHNOLOGY
DEPARTMENT OF HOSPITALITY AND TOURISM MANAGEMENT
GROUP SIX (6)
PROGRAM: HND HOSPITALITY
COURSE CODE: HCM 103
COURSE TITLE: ACCOMMODATION OPERATION 1
NAMES INDEX NUMBERS
1 Korkorte Elikem Irene 0323060085
2 Affas Celestine 0323060168
3 Agbodza Ethel Senanu 0323060189
4 Christopher Nyewoayor 0323060180
5 Aheto Yayra 0323060206
6 Fiabu Deborah 0323060002
7 Semevor Yaa Doris 0323060197
8
GROUP 6 MEMBERS
Question 1
What are cleaning agents?
Answers
Cleaning agents are products used to clean different surfaces. They can be liquids, powders, or
sprays that help remove dirt, stains, and germs. Some common cleaning agents include dish soap,
bleach, vinegar, and multipurpose cleaners. Each type is designed for specific cleaning tasks.
Common types of cleaning agents include; detergents, disinfectants, degreasers, abrasive
cleaners, acids, alkaline cleaners, selecting cleaning agents
Question 2
What are the types of cleaning agents?
Answers
1. Detergents:
They are water soluble cleansing agents which combines with impurities and dirt to make them
more soluble and differs from soap in not forming a scum with salt hard water.
2. Disinfectant cleaners:
They are usually bleach and alcohol solution that usually needs to settle on surfaces and objects
for a certain period of time to kill the germs.
3. Acid cleaners:
They are used to remove inorganic deposits such as scaling and has a ph ranging from 3 - 6.
4. Abrasive cleaners:
they are cleaners containing small mineral particles, which create a scouring effect that removes
dirt firmly attached to a surface.
5. Alkaline cleaners:
They are water-based detergent for deep cleaning of greasy dirt, organic residues, dark marks
oxidation, as well as to strip wax or old layers of treatments
Question 3
How to select cleaning agents
Answers:
Consider the cost and the effectiveness of the substance.
consider whether the substance is easy to use and it saves effort and time.
consider the type of surface to use the substance for.
consider the composition of the cleaning agent
toxic cleaning agent should to considered.
Question 4
How to store cleaning agent
Answers:
1. The storage area should be well ventilated; cleaning agents must be stored in a cool, dry
place away from direct sunlight as cleaning products are mixed solutions that shouldn't be
exposed to extreme conditions.
2. Stored in original containers and labeled correctly; chemicals are advised to be kept in
their original containers or boldly labelled so as to be read by anyone to avoid using it wrongly
leading to accidents.
3. Correctly rotate stocks; all cleaning chemicals have a shelf life and it is important to ensure
the older products are being used first before the new products.
4. Do not store near food; it is not a good idea to keep cleaning supplies near food or in the
kitchen. Suppose anything accidentally leaks into the kitchen or worse into essential ingredients.
I that case, you could end up seriously injuring a customer and facing a big lawsuit.
5. Create a cleaning supply closet; the containers shouldn't be too far from reaching out and
the frequently used ones should be at the bottom so that it could be easy to access.
Question 5
How to replenish cleaning agents
Answers
Purchase from a store: visit your local supermarket or home improvement store to buy
new cleaning agents. They usually have a wide selection to choose from.
Online shopping: explore online platforms where you can easily order cleaning agents
and have them delivered to your doorstep. It's convenient and saves you time.
Diy alternatives: make your own cleaning agents using simple ingredients like vinegar,
baking soda, lemon juice, or essential oils. There are plenty of recipes available online.
Subscription services: consider signing up for subscription services that deliver cleaning
agents regularly to your home. It's a convenient way to ensure you always have what you
need.
Refill stations: some stores offer refill stations where you can bring your empty cleaning
agent bottles and have them refilled with the same product. It's an eco-friendly option that
reduces waste.
