Qualification : Food and Beverage Services NC II

Module Title : Working as a Team Member

Learning Outcome No. 3 : Work as a team member

Assessment Criteria

1. Effective and appropriate forms of communications used and interactions undertaken

with team members who contribute to known team activities and objectives.

2. Effective and appropriate contributions made to complement team activities and

objectives based on individual skills and competencies and workplace context.

3. Observed protocols in reporting using standard operating procedures.

4. Contribute to the development of team work plans based on an understanding of team’s

role and objectives and individual competencies of the members.

Resources

 Writing materials

 References

 Manuals

Reference

Managing Teams, Robert Heller, Dorling Kindersley Limited, London, Copyright @ 1998.
LEARNING OUTCOME NO. 3: Work as a team member.

Learning Activities Special Instructions/Outcomes

1. Define and give examples of  Using the teams in the previous session,
 Procedures have the students list some possible
 Practices procedures, practices and conditions in
 Conditions the workplace.
in the workplace
 The students should be able to identify
procedures, practices and conditions in
the work place.

2. Discuss with students how may one  List some behaviors that will ensure
work effectively in within the team in a working effectively with others in the
workplace team and workplace.

 The students should be able to list dos

and don’ts of working within a team.
 INFORMATION SECTION

Maximizing Performance

It is vital that all members of a team work together to maximize team

performance. Give people full responsibility for their jobs and empower them to
execute and improve their own work in ways that optimize their contribution to
the entire team.

Awarding Responsibility

The first duty of any person working in a team is to attend to their own job. To
make a team work together successfully, however, responsibility must to beyond
the individual. Award your team total responsibility for achieving its own goals.
Create a sense of responsibility in each individual so that they are happy to fulfill
their allotted tasks to the best of their ability. Do this by delegating tasks efficiently
and monitoring each member’s performance as well as that of the team as a
whole. In this way, you will promote the sharing of responsibility among each
member, and encourage individuals to assist colleagues and enhance the overall
performance of the team.

Sharing Responsibility

Drawing up common aims and agreeing individual roles when a team is set up is
only the beginning of a process that has to last as long as the team does. A team
must be responsible for implementing their policies, monitoring progress and
responding creatively and constructively where action is falling sort of objectives.
It is also the responsibility of the team as a whole to ensure that there is a free
flow of communication among members – everybody needs to be kept fully
informed about the progress and changes in policy.
Ensuring Peak Performance

As team leader, your role is to facilitate, your team’s efficiency. You can do this by
taking responsibility for a number of different functions:

 Ensuring that all the members of your team are aware of their re-
sponsibilities and are challenged by their work;
 Encouraging team members to contribute their best to both the team
and the task in hand;
 Overseeing the team’s work practices to ensure that individual mem-
bers work towards a common end;
 Assessing and setting team goals at the correct level to inspire contin-
ued motivation; and
 Making sure that any overlap between team and individual responsi-
bilities does not result in duplicated tasks.

Being Flexible

Any team demands much of its members. While each member of the team has
their role and responsibility, they should remain flexible and willing to adapt to
change. Some manufacturing groups require members to be able to fulfill every
aspect of their team’s work. Show flexibility by sharing aspects of your leadership
role, and help team members by providing an assistant to share or take over some
of their duties. As the team develops and progresses, look at individual roles, and
modify them as and when the task requires it.

Points to Remember

 Each team member should be able to cover the role of at least one
other member;
 People should be given the responsibility to act on their own initia-
tive within a team;
  A large task will be better handled if the entire project is handed
over to a team;
 People need to be aware of where their own responsibilities to be
encouraged to find their own best method of working.

Improving Team Efficiency

Teams are properly effective only when everyone learns to pull together. You must
understand team dynamics in order to ensure the success of your team.

Analyzing Team Dynamics

Good team leaders make the most of the human assets at their disposal. To do
this, you need to understand each group member, how their behavior changes
within the team, and how individual responses vary at different stages in the
team’s development.

Encouraging Teamwork

Humans operate well in groups – a characteristics that can be seen in sporting

teams, in which people instinctively cooperate, voluntarily take on responsibility
and endorse decisions for the overall good of the team. To achieve the same
cohesive behavior in a work environment, team members need to overcome any
inclination to be defensive with each other. Encourage your team to spend as
much time together as possible – humans are naturally gregarious creatures and
will overcome any initial reticence as they grow to recognize each other’s particular
skills and strengths.
Understanding Team Development

A team grows and changes markedly during its lifetime. The process of
development has been described as having four stages: forming, storming,
norming and performing. All team pass through the initial stage of being brought
together as a group. This is a tentative period that can easily develop into a
“storming’ phase in which people are unsure of each other and confused, and may
become aggressive at times. With strong leadership, methods of working can be
fully agreed in the “norming’ stage before the team goes on to perform at its best
for the duration of its project.

Points to Remember

 Teams should spend as much time together as possible within

working hours;
 People need to be comfortable to work well together;
 Negative behaviour within a team needs to be wiped out at the
earliest opportunity;
 Insecurity is the enemy of team excellence and good manage-
ment; and
 The underlying causes of trouble should be dealt with at once.

Source:

Heller, Robert. Managing Teams. Dorling Kindersley, London. C.1998 p. 26-27; 32-
33
SELF CHECK

After the undergoing the learning activities, the following checklist may be used. Put
a checkmark on the space corresponding to your response:

Some-
Action Never Often Always
times

1. Do I use effective and appropriate

forms of communications and
interact with team members about
team activities and objectives?

2. Do I make effective and

appropriate contributions to
complement team activities and
objectives based on individual skills
and competencies and workplace
context?

3. Do I observe protocols in reporting

using standard operating
procedures?

4. Do I contribute to the development

of team work plans based on an
understanding of the team’s role
and objectives and individual
competencies of the members?

FEEDBACK

Comments and suggestions from teacher and other trainees may be used as feedback to self-
check.
PERFORMANCE CRITERIA

Criterion Yes No

1. Effective and appropriate forms of

communications are used and interactions
undertaken with team members who
contribute to known team activities and
objectives.

2. Effective and appropriate contributions are

made to complement team activities and
objectives based on individual skills and
competencies and workplace context.

3. Observed protocols in reporting using

standard operating procedures.

4. Contribute to the development of team

work plans based on an understanding of
team’s role and objectives and individual
competencies of the members
 SELF ASSESSMENT TEST

Choose the correct answer.

1. Teams should spend as much time together as possible (within, outside)

working hours.
2. People need to be (friendly, comfortable) to work well together.
3. Negative behaviour within a team needs to be wiped out at the (earliest,
latest) opportunity.
4. (Insecurity, Jealousy) is the enemy of team excellence and good manage-
ment.
5. The underlying causes of (stress, trouble) should be dealt with at once.
6. Each team member should be able to cover the role of at (least, most)
one other member.
7. People should be given the (opportunity, responsibility) to act on their
own initiative within a team.
8. A large task will be better handled if the entire project is handed over to
(an individual, a team).
9. All members of a team should work together to (maximize, minimize)
team performance.
10. It is the responsibility of the team as a whole is to ensure that there is a
free flow of (information, tasks) among members.
Answer key

1. within 6. least
2. comfortable 7. responsibility
3. earliest 8. a team
4. Insecurity 9. maximize
5. trouble 10. Information