Qualification : Food and Beverage Services NC II
Module Title : Work in Team Environment
Learning Outcome No. 2 : Identify own role and responsibility within team
Assessment Criteria
1. Individual role and responsibilities within the team environment are identified;
2. Roles and responsibilities of other team members are identified and recognized; and
3. Reporting relationships within team and external to team are identified.
Resources
Writing materials
References
Job descriptions
Team organization structure
Reference
Managing Teams, Robert Heller, Dorling Kindersley Limited, London, Copyright @ 1998.
LEARNING OUTCOME NO. 2: Identify own role and responsibility within team.
Learning Activities Special Instructions/Outcomes
Using the output of the previous ses- Given names of teams (planning team,
sion, review the role and objectives of assessment team), have the teams
the team.
State the objective and role of the
Draw the structure of the team, identi- team; and
fying the members and the role and re-
sponsibility of each Identify the team members and
their roles and responsibilities within
the team.
Trace communication and reporting At the end of the session, the students
flow, planning and decision making flow must be able to identify his/her own
role within the team.
INFORMATION SHEET NO. 1
What makes a good team?
A true team is a living, constantly changing, dynamic force in which a number of
people come together to work. Team members discuss their objectives, assess
ideas, make decisions and work towards their targets together.
Analyzing team tasks
Successful teams can be formed by 2-25 or more people, but much more
important than size is shape – the pattern of working into which team members
settle to perform their given tasks. There are three (3) basic methods of
performing a task:
Repetitive tasks and familiar work require each team member to ace a
fixed role, which is fulfilled as on assembly lines.
Projects that require some creative input require tam members to
have fixed roles and working procedures but also to work in unison as
when generating new products.
Work that demands constant creative input and personal contribu-
tions requires people to work very closely as partners. This style of
working is prevalent among senior management.
Working together
All successful teams demonstrate the same fundamental features, strong and
effective leadership, the establishment of precise objectives, making informed
decisions, the ability to act quickly upon these decisions, communicating freely;
mastering the requisite skills and techniques to fulfill the project in hand; providing
clear targets for the teams to work towards, and – above all - finding the right
balance of people prepared to work together for the common good of the team.
Source:
Heller, Robert. Managing Teams. Dorling Kindersley, London. C.1998 p. 6-7
SELF CHECK
After the undergoing the learning activities, the following checklist may be used. Put
a checkmark on the space corresponding to your response:
Some-
Action Never Often Always
times
1. Am I able to identify individual role
and responsibilities within the team
environment?
2. Am I able to recognize and identify
roles and responsibilities of other
team members?
3. Am I able to identify reporting
relationships within team and
external to team?
FEEDBACK
Comments and suggestions from teacher and other trainees may be used as feedback to self-
check.
PERFORMANCE CRITERIA
Criterion Yes No
1. Individual role and responsibilities within
the team environment are identified.
2. Roles and responsibilities of other team
members are identified and recognized
3. Reporting relationships within team and
external to team are identified.
SELF ASSESSMENT TEST
Fill in the blank with a word or phrase to make the statement correct.
1. A true team is a dynamic force in which a number of people come
___________ to work.
2. Team members discuss their objectives, assess ideas, make decisions and
work towards their targets __________.
3. __________ and familiar work is a method of performing a task which re-
quires a team member to have a fixed role.
4. Work that demands constant creative input and personal contributions re-
quires people working together __________.
5. The right __________ of people prepared to work together for the common
good of the team.
For item numbers 6-10, list 5 characteristics of successful teams.
Answer Key
1. together 6. strong and effective leadership
2. together 7. precise objectives
3. Repetitive tasks 8. making informed decisions
4. Closely 9. communicating freely
5. Balance 10. act quickly on decisions
