Qualification : Food and Beverage Services NC II
Unit of Competency : Work in a team environment
Module Title : Working in a Team Environment
Module Description
This module covers the knowledge, skills and attitudes required to be able to
work as a responsible team member.
Nominal Duration : 4 hours
Certificate Level : NC II
Pre-requisite
Summary of Outcomes
Upon the completion of this module, the trainee/student must be able to:
LO1 : Describe team role and scope.
LO2 : Identify own role and responsibility within team
LO3 : Work as a team member
Assessment Criteria
1. The role and objective of the team is identified from available sources of information.
2. Team parameters, reporting relationships and responsibilities are identified from team
discussions and appropriate external sources.
3. Individual roles and responsibilities within the team environment are identified
4. Roles and responsibility of other team members are identified and recognized
5. Reporting relationships within the team and external to team are identified.
6. Effective and appropriate forms of communications used and interactions undertaken
with team members who contribute to known team activities and objectives
7. Effective and appropriate contributions made to complement team activities and
objectives based on individual skills and competencies and workplace context
8. Observe protocols in reporting using standard operating procedures
9. Contribute to the development of team work plans based on an understanding of
team’s role and objectives and individual competencies of the members.
Definition of Terms
1. Role and objective of the team
2. Sources of information
3. Workplace context
Qualification : Food and Beverage Services NC II
Module Title : Working with Others
Learning Outcome No. 1 : Describe team role and scope
Assessment Criteria
1. The role and objective of the team is identified from available sources of information.
2. Team parameters, reporting relationships and responsibilities are identified from team
discussions and appropriate external sources.
Resources
Writing materials
References
Manuals
Team structure
Reference
Managing Teams, Robert Heller, Dorling Kindersley Limited, London, Copyright @ 1998.
LEARNING OUTCOME NO. 1: Describing team role and scope.
Learning Activities Special Instructions/Outcomes
For a start, present some teams like a bas- Divide the group into teams in a work place.
ketball team, identifying the members and Have them state the objective of the team
the role and objective of the team in an or- and its role and scope of work in the work
ganization. Move on to a team in the work- place.
place like housekeeping or front office
teams. At the end of the session, the students should
be able to describe the role and scope of the
team, name the different members and state
their functions.
INFORMATION SECTION
Analyzing Team Roles
In an effective team, each member knows their role thoroughly. While having their
own strengths, skills and roles, they must also contribute to the “togetherness” of
the team. It is the role of either team leader or senior manager to see that this
happens.
Assessing Leadership Qualities
All leaders need strong personality traits to assert influence and function. Some of these attributes are
internal such as vision, but they always have the be complemented by external qualities such as high
visibility to produce the utmost from team members. A team leader needs to be both facilitator and
inspirer – a business team depends upon its leader to provide it with the facility to make decisions and
the support to grow.
Inner Strengths Outer Signs
Vision Commitment
Self-belief Visibility
Integrity Teamwork
Courage Attentiveness
Results-focused Communication
Leading a Team
The performance of any team depends on the quality of its collective thinking.
How good are its decisions? This reflects the quality of the decision-making
processes. The leader should strive to achieve a positive atmosphere, free from
rigidity and envy, in which people compete with ideas, not egos. Teamwork does
not function if the leaders consistently puts forward ideas before others have had
the chance to speak. In the classic Japanese method, the leader listens silently
until every team member has expressed an opinion before making the decision for
the whole team. A true team leader will facilitate, inspire and implement rather
than control.
Understanding Leadership Functions
The main task and function of a leader is to achieve the goals of the team. If you
are a team leader, ensure that team goals are achieved via these processes:
Planning roles to be filled and selecting appropriate individuals;
Leading the team in meetings, starting with a discussion of team
objectives and values;
Ensuring that targets are met and that values – above all, the values
of working collectively – are observed by the team;
Analysing and correcting failures swiftly and surely – but always re-
membering to celebrate the successes just as enthusiastically; and
Carrying the responsibility of representing the team loyally to oth-
ers both inside and outside the organization.
Remember –
Always choose leaders on merit, regardless of other considerations.
Look for a strong team commitment from a leader.
Always reward merit, but never let errors go unremarked.
Source:
Heller, Robert. Managing Teams. Dorling Kindersley, London. C.1998 p. 14-15
SELF CHECK
After the undergoing the learning activities, the following checklist may be used. Put
a checkmark on the space corresponding to your response:
Some-
Action Never Often Always
times
1. Am I able to describe the role and
objective of the team from available
sources of information?
2. Am I able to identify team
parameters, reporting relationships
and responsibilities from team
discussions and appropriate external
sources?
FEEDBACK
Comments and suggestions from teacher and other trainees may be used as feedback to self-
check.
PERFORMANCE CRITERIA
Criterion Yes No
1. The role and objective of the team is
identified from available sources of
information.
2. Team parameters, reporting relationships and
responsibilities are identified from team
discussions and appropriate external sources.
SELF ASSESSMENT TEST
True or False. Write True if the statement is true and False, if it is, on the space
provided for before the statement.
_______ 1. The main task and function of a leader is to achieve the goals of the
team.
_______ 2. Always choose a leader from among ones relatives.
_______ 3. The team must observe the value of working independently.
_______ 4. The leader should be able to represent the team loyally to others
both inside and outside the organization.
_______ 5. Always reward merit as well as let errors go unchecked.
_______ 6. Teamwork does not work if the leader consistently puts forward his
own ideas first before the team members have spoken.
_______ 7. A true leader will facilitate, inspire and implement rather than
control.
_______ 8. A team leader is neither a facilitator nor an inspirer.
_______ 9. It is the role of the team leader to ensure that every team member
contributes to teamwork.
_______10. In an effective team, each member knows the role of other
members thoroughly.
Answer Key 1. True 6. True
2. False 7. True
3. False 8. False
4. True 9. True
5. False 10. False
