application form

Apps 360

Welcome to etisalat by e&.

Please complete this form if you are applying for Apps 360. Please note that incomplete information may cause delays in
service provisioning.

Existing Services Account No.: -

A. Company Information
Company Name: ..................................................................................................................................................................................................

Billing Address in the UAE: .......................................................................... P.O. Box: .............................. Emirate: ....................................

Office No.: ........................ Fax No.: .................................................................. TAX Registration No. (TRN) : .............................................

Technical Contact Details:

Name: .................................................... Mobile No.: ....................................................... Email:.......................................................................

B. Authorised Person Details

 Power of Attorney  Letter of Delegation
Name: ....................................................................................................................................................................................................................
Title/Position of the Person: .............................................................................................................................................................................
Mobile No.: .......................................................... Email: ....................................................................................................................................
ID Document Type:  Emirates ID     Passport
ID Document No.: ...................................... Date of Issuance:. ......................................... Date of Expiry: ..............................................
Nationality: ............................................................................................................................................................................................................

Please select the services required

Apps 360
12 Months
Package Name Short Description
Price (AED*/Month)

• Android
• iOS
• Web (WPA)
• English language AED 300
 Apps 360 - Gold • Logo Addition
• Branding Color options
• Technical support, Bug fixes, App updates
• Up to 100 concurrent users (total number of people
simultaneously accessing or using the App)

• Android
• iOS
• Web (WPA)
• Arabic and English language
 Apps 360 - Platinum • Logo Addition AED 500
• Branding Color options
• Technical support, Bug fixes, App updates
• Up to 500 concurrent users (total number of people
simultaneously accessing or using the App)
*Prices are exclusive of VAT

41022237-e&tb-Apps 360/20 December 2022

3rd party charges will be additional and to be borne by customer
• Payment gateway
• Delivery gateway,
• Google/Apple developer accounts
• SMS and Email gateway

C. Billing and Payment

Invoice Delivery:  eMail  Business Online Portal
eMail Address:  Same as above eMail  New eMail: �������������������������������������������������������������������������������������������������
 Terms and Conditions
Apps 360
1. INTRODUCTION of whether the transaction itself is concluded between passport information, healthcare related information,
1.1 Welcome, and thank you for your interest in Etisalat, you and Etisalat or You and a third party, such as an medical insurance information, student information,
Emirates Telecom Corporation. ("Etisalat"), and the ISV. Recurring payments for periodic subscriptions credit and debit card numbers, driver's license and
Etisalat digital SaaS product marketplace platform are processed on the first of each calendar month in State ID information.
consisting of the websites located at [Link] respect of that month. (h) Access the Etisalat Marketplace with any bot, spider,
(including branded and white labeled subdomains (d) “Payments” you agree to pay for all applications, crawler, or other automated system or process, or
of [Link]) and other related websites, services, products and services that you purchase through bypass [Link] exclusion files or other measures
applications, widgets, and networks owned or the etisalat marketplace, and we may charge your Etisalat may use to prevent or regulate access to the
controlled by Etisalat (collectively referred to herein as payment instrument for any such payments. You Etisalat Marketplace.
the "Etisalat Marketplace"). Third parties who promote are required to keep your payment information with
and market branded, white-labeled instances of the etisalat current, complete and accurate, and notify
Etisalat Marketplace are referred to herein as "ISV’s etisalat if your account is changed or canceled (e.g., if 4. THIRD PARTY SITES, PRODUCTS AND SERVICES;
Independent Software Vendors". it is compromised or deactivated). You are responsible LINKS
1.2 The Etisalat Marketplace allows independent vendors for all charges incurred under your account made by (a) “API Service” The Etisalat Marketplace may allow
to make certain features of their software as a service you or anyone who uses your account (including your you to import certain information and content from
applications, or other product or service owned and employees, contractors, agents, or other personnel). third-party websites or services in order to make such
operated by ISV’s (each, an "Application") available If you fail to pay or your account is past due, we may information and content available or discoverable
to You through the Etisalat Marketplace. Each collect fees owed using other collection mechanisms. through the Etisalat Marketplace. By linking your
Application is provided by a third party Developer, Your account may be suspended without notice to you account on the Etisalat Marketplace with your
subject to separate terms of use and privacy policy if payment is past due, regardless of the AED amount. account(s) on such third-party websites or services,
concluded directly with the ISV (e) “Taxes” You are responsible for paying any you authorize Etisalat to access, process, store,
governmental taxes imposed on your use of the modify, and use all information and content you make
1.3 Please read the following terms of service carefully, available to Etisalat through such third-party websites
as they constitute a legal agreement between you Etisalat Marketplace, including, but not limited to,
sales, use or value-added taxes. To the extent Etisalat and services in accordance with these terms and
and etisalat. by registering for, accessing, browsing, Etisalat's Privacy Policy. You are solely responsible
downloading or using the etisalat marketplace, is obligated to collect such taxes, the applicable tax
will be added to your billing account. for all information and content you make available
you acknowledge that you have read, understood, to Etisalat through such third-party websites and
and agree to be bound by the following terms (f) “Refund Policy; Risk of Loss” Refund Policy; Risk of services, and you represent and warrant that you have
and conditions, including the privacy policy and Loss. As between You and Etisalat, all fees relating all necessary rights and authority to permit Etisalat
any additional policies and future modifications to Applications, products and services are final and to access and use such information and content as
(collectively, the "terms"). if at any time you do not nonrefundable. Each ISV may have its own policies contemplated by these terms and Etisalat's Privacy
agree to these terms, please immediately terminate regarding refunds, as set forth in the applicable ISV Policy.
your use of the etisalat marketplace. Application Terms.
(b) “Links” The Etisalat Marketplace includes links or
1.4 These specific terms and conditions (“Service Specific (g) “Availability of Content”; Purchases. Etisalat references to other websites or services, including
Terms”) apply in relation to the provision of the Service may make changes to or discontinue any of the without limitation advertisers’ and ISV’s websites
by Etisalat to the Customer, in addition to the other Applications, products or services available within the and Applications, solely as a convenience to Users
constituent parts of the Agreement between Etisalat Etisalat Marketplace at any time, and without notice. (collectively referred to herein as "Reference
and the Customer. In the event that an Application or Service that you Materials"). Etisalat does not endorse any such
1.5 These Service Specific Terms supersede any previous have purchased through the Etisalat Marketplace is Reference Materials or the information, materials,
terms regarding the same subject matter. no longer available through the Etisalat Marketplace, products, or services contained on or accessible
Etisalat will provide alternatives product and services through Reference Materials. In addition, your
1.6 If You are using or opening an account with Etisalat options to choose from for you to migrate. If you correspondence or business dealings with, or
on behalf of a company, entity, or organization decide against migration then, you must contact the participation in promotions of, ISV’s, Syndication
(collectively, a "Subscribing Organization") then You ISV directly to ensure continuity of service during the Partners, or advertisers found on or through the
represent and warrant that You are an authorized remaining term of the applicable subscription. Etisalat Marketplace are solely between you and such
representative of that Subscribing Organization with third party. Access and use of Reference Materials
the authority to bind such organization to these terms, (h) “Ownership” Proprietary Rights. The Etisalat
Marketplace is owned and operated by Etisalat. The and Applications, including the information, materials,
and that You agree to these terms on behalf of such products, and services on or available through
Subscribing Organization. In such a case "You" and visual interfaces, graphics, design, compilation,
information, products, software, services, and all Reference Sites is solely at Your own risk
"Your" in these terms refers to (i) Your Subscribing
Organization, (ii) You, an individual user, and (iii) any other elements of the Etisalat Marketplace provided (c) “License Grant to Etisalat” The Etisalat Marketplace
other Subscribing Organization personnel accessing by Etisalat (the "Materials") are protected by UAE may allow You to submit content, including text,
and using the Etisalat Marketplace on Subscribing copyright, trade dress, patent, and trademark laws, images, and other media files ("User Submissions"),
Organization's behalf. international conventions, and all other relevant such as when You create a profile or submit a comment
intellectual property and proprietary rights, and on an Application. You retain all right, title and
1.7 By registering for, accessing, browsing, downloading, applicable laws. All Materials contained on the ownership to all intellectual property rights in original
or using the Etisalat Marketplace, You acknowledge Etisalat Marketplace are the property of Etisalat or aspects of Your User Submissions. By submitting User
that You have read, understood and agree to be bound its subsidiaries or affiliated companies and/or third Submissions to the Etisalat Marketplace, You hereby
by these linked policies, as well as the terms available party licensors. All trademarks, service marks, and grant to Etisalat a worldwide, non-exclusive, perpetual,
on this page. trade names are proprietary to Etisalat or its affiliates irrevocable, transferable, sublicensable, assignable,
1.8 Access to the Etisalat Marketplace. Subject to and/or third party licensors. You may not sell, license, fully paid-up, royalty-free, license to host, transfer,
Your ongoing compliance with these Terms, distribute, copy, modify, publicly perform or display, display, perform, reproduce, distribute, modify and
Etisalat hereby grants to You permission during transmit, publish, edit, adapt, create derivative works otherwise utilize Your User Submissions in connection
the Term to use the Etisalat Marketplace solely for from, or otherwise make unauthorized use of the with developing, enhancing, providing, syndicating,
Your internal business purposes (i) to search and Materials. Etisalat reserves all rights not expressly promoting, and advertising the Etisalat Marketplace.
browse Applications available through the Etisalat granted in these Terms. You also agree to waive (and cause to be waived) any
Marketplace; (ii) to manage subscriptions to and sign claims and assertions of so called "moral rights" with
on to use Applications purchased through the Etisalat 3. PROHIBITED CONDUCT. BY USING THE ETISALAT respect to Your User Submissions.
Marketplace; and (iii) in the case of a Subscribing MARKETPLACE YOU AGREE NOT TO (d) “User Submissions Representations and Warranties”
Organization, to create individual user accounts You are solely responsible for Your User Submissions
allowing personnel of the Subscribing Organization (a) Use the Etisalat Marketplace for any purposes
other than (i) to browse Applications, purchase and and the consequences of posting or publishing them.
to access and use the Etisalat Marketplace and By uploading and publishing Your User Submissions,
Applications. manage subscriptions to Applications, and sign on to
Applications You have purchased through, or imported You affirm, represent, and warrant that: (1) You are
1.9 Account- When You set up an account on the Etisalat into the Etisalat Marketplace, and (ii) to access other the creator and owner of, or have all the necessary
Marketplace, You will be issued a password. You may features of the Etisalat Marketplace as such services licenses, rights, consents, and permissions to
also establish individual user accounts and passwords are offered by Etisalat. authorize Etisalat to use and distribute Your User
under your master account. You are solely responsible Submissions in the manner consistent with the
for maintaining the confidentiality of your accounts (b) Rent, lease, loan, sell, resell, sublicense, distribute or features of the Etisalat Marketplace and these Terms;
and passwords, and for restricting access to them, otherwise transfer the licenses granted herein or any (2) Your User Submissions do not and will not: (a)
and you agree to accept responsibility for all activities Materials, or use the Etisalat Marketplace on behalf of infringe, violate, or misappropriate any third party
that occur under your accounts or passwords. any third party. right, including any copyright, trademark, patent, trade
Information you provide to Etisalat during registration (c) Impersonate any person or entity, falsely claim an secret, moral right, privacy right, right of publicity, or
and at all other times must be true, accurate, current, affiliation with any person or entity, or access the any other intellectual property or proprietary right
and complete. You also agree to keep this information Etisalat Marketplace accounts of others without or (b) slander, defame, libel, or invade the right of
accurate and up-to-date at all times. If you have reason permission, forge another persons’ digital signature, privacy or other property rights of any other person;
to believe that your account has been compromised, misrepresent the source, identity, or content of and (3) Your User Submissions do not contain any
then you agree to immediately notify Etisalat. information transmitted via the Etisalat Marketplace, viruses, adware, spyware, worms, or other malicious
or perform any other similar fraudulent activity. code or any content or file that may have the effect of
compromising any security or access control feature
2. TERMS OF PURCHASE (d) Remove, circumvent, disable, damage or otherwise of the Etisalat Marketplace or of any Application.
(a) “Applications” The Applications offered on the interfere with security-related features of the Etisalat Violators of third party rights may be subject to
Etisalat Marketplace are made available by third party Marketplace or User Submissions, features that criminal and civil liability. Etisalat reserves all rights
providers that are not affiliated with Etisalat and, as prevent or restrict use or copying of any content and remedies against any Users who violate these
such, you agree that Etisalat is not responsible for such or Applications accessible through the Etisalat Terms.
Applications. Your purchases of access to and use of Marketplace, or features that enforce limitations on
the use of the Etisalat Marketplace or Applications. (e) “User Submissions Disclaimer” You understand
Applications are concluded directly between you and that when using the Etisalat Marketplace You will
the applicable Developer, and subject to that ISV’s (e) Reverse engineer, decompile, disassemble or be exposed to User Submissions or other content
terms of use (the "ISV’s Application Terms"), which you otherwise attempt to discover the source code of from a variety of sources, and that Etisalat is not
will have the opportunity to review and accept before the Etisalat Marketplace or any Application, or any responsible for the quality, accuracy, usefulness,
processing your transaction. You agree to abide by the part thereof, except and only to the extent that such or intellectual property rights of or relating to such
applicable Developer Application Terms. activity is expressly permitted by applicable law User Submissions and other content. You further
(b) “Customer Service” for assistance with questions notwithstanding this limitation. understand and acknowledge that You may be
regarding these terms (including any of the related (f) Modify, adapt, translate or create derivative works exposed to User Submissions (including without
policies) or other inquiries, please first refer to the help based upon the Etisalat Marketplace or any part limitation communications with other users through
section of the etisalat marketplace. if you cannot find thereof, except and only to the extent that such public postings, private messaging, chat, or other
answers to your questions there, you can contact us activity is expressly permitted by applicable law similar features) and other content that is inaccurate,
on (i) SMB Customer Care: 800 5800; please note that notwithstanding this limitation; interfere or attempt offensive, indecent or objectionable, and You agree
support questions related to developer applications to interfere with the proper workings of the Etisalat to waive, and hereby do waive, any legal or equitable
made available on the etisalat marketplace should Marketplace or any activities conducted on the Etisalat rights or remedies You have or may have against
be referred directly to the developer of the applicable Marketplace. Etisalat with respect thereto. Etisalat does not
application endorse any User Submissions, and Etisalat expressly
(g) Connect the Etisalat Marketplace to any third disclaims any and all liability in connection with User
(c) “Transaction Processing” Transactions in respect party cloud-based service that maintains sensitive Submissions and other content. Etisalat reserves the
of your purchases, are processed directly (and information such as: social security or other right to determine in its sole discretion whether to
applicable fees are collected) by Etisalat, irrespective identification numbers, bank account numbers, remove any User Submission or other content. For
 clarity, Etisalat does not permit copyright infringing including negligence, warranty, or otherwise), exceed (s) “Web Portal” means a portal provided by Etisalat,
activities on the Etisalat Marketplace. the amount paid by you. which the Customer can access through a username
(f) “Copyright” It is Etisalat’s policy to respond to notices and password.
of alleged infringement that comply with the UAE 7. DEFINITIONS (t) “Etisalat SaaS Marketplace” A marketplace
Copyright Act. In addition, Etisalat will promptly component that connects two or more parties to
terminate without notice the accounts of those (a) “Acceptable Use Policy” is set forth in the Online conclude a transaction and thus can generate and
determined by Etisalat to be "repeat infringers". Services Terms or as otherwise made prominently benefit from real network effects. (Software as a
available by Etisalat. Service) component that offers software features to
(b) “Administrator” means a Customer-designated one — or more — of the parties.
5. MODIFICATION OF THESE TERMS; MODIFICATION individual (or by default, the authorized signatory of the
OF FEES Agreement) who manages the Customer Account.
8. TERMINATION BY THE CUSTOMER
(a) “Terms” Etisalat reserves the right, at our discretion, (c) “Administration Center” means a portal for an
to change, modify, add, or remove portions of these Administrator that provides end-user and account- (a) The Customer may terminate the Service by giving one
Terms at any time by posting the amended Terms to management tools, and a centralized control for month’s notice in accordance with the General Terms
the Etisalat Marketplace. Please check these Terms administration and deployment of the Services & Conditions (Business).
and any Policies periodically for changes. In the event (b) On termination of the Agreement, the Customer must
that such modifications materially alter your rights or (d) “Agreement” means the entire contractual agreement
between Etisalat and the Customer in relation to the immediately cease using the Software the same
obligations, Etisalat will use commercially reasonable applies in relation to any and all Users for which the
efforts to notify you of the change, such as through the Service, comprising of those constituent parts listed in
Clause 2.1 of the General T&Cs (Business). Service was discontinued by the Customer without
use of a pop-up window in the Etisalat Marketplace, also terminating the whole Agreement.
or by sending an email to the address you provide (e) “Customer Account” means an account for a particular
upon registration. Your continued use of the Etisalat Customer that is required to access and utilize the (c) In the event of early cancellation of a Service by the
Marketplace after the changes become effective applicable Services. Customer, an early termination charge will apply. The
constitutes your binding acceptance of such changes. early termination charge shall be equal to:
Except as stated elsewhere, such amended Terms or (f) “Customer content” means any files, documents,
recordings and other information belonging to 3.c.1. For services subscribed for annual commitment
fees will automatically be effective upon the earlier of one hundred percent (100%) of the up-front
(a) Your use of the Etisalat Marketplace with actual Customer, Users or others as uploaded to Customer’s
Account for storage and/or used, presented or shared payment for Customers that have signed up
notice of the new terms, or (b) thirty (30) days after for the Up Front Payment Plan and that have
they are initially posted on the Etisalat Marketplace; in connection with the Services, and is not related to
Etisalat servicing or accessing Customer’s Account terminated the Service after the Effective Date
provided however, that any dispute that arises under of this Agreement and before the Service
this Agreement shall be resolved according to the (g) “Customer” means the person / entity who purchases Activation Date;
version of the Terms that were in place at the time the or subscribes to the Service.
dispute arose 3.c.2. For the monthly based subscription services
(h) “Etisalat” means Emirates Telecommunications One hundred percent (100%) of the remaining
(b) “Fees” Certain functions on the Etisalat Marketplace Corporation and any of its wholly-owned subsidiaries. monthly recurring charges until the expiry of the
may have fees associated with them. When you use Minimum Term for Customers that have signed
a service that has a fee, you have an opportunity (i) “Named Authorized User/NAU” means those
Customer-designated individuals who may access up for the Monthly Installment Plan.
to review and accept the fees that you will be
charged based on our stated fees, which we may and use the Services in accordance with the
change from time to time. Etisalat may choose to Agreement. Each NAU must have a Named User ID. 9. TRANSITIONAL USE
temporarily change the fees for Etisalat’s services Customer-designated individuals may include, by way
of example, employees, contractors, consultants and At Customer’s election after termination and with
for promotional events or new services, and such reasonable notice to Etisalat, Etisalat will continue to make
changes are immediately effective when Etisalat agents or third parties with whom Customer transacts
business as designated by an Administrator. the M2M Control Center Service available for up to 90 Days
posts the temporary promotional event or new service while Customer transitions to other services, provided that
on the Etisalat Marketplace. Any changes to fees for (j) “General T&Cs (Business)” means Etisalat’s general Customer pays all fees due and continues to honor the
the Etisalat Marketplace or any Etisalat services that terms and conditions for business products and terms of this Agreement.
are not temporary or promotional will be effective services which are published on Etisalat’s website
thirty (30) days after we provide you with notice by and re available through the other communications
posting such changes on the Etisalat Marketplace. channels referred to in Clause 34 of the General T&Cs 10. SUSPENSION, DISCONNECTION OR TERMINATION
Unless otherwise stated, all fees are quoted in AED. (Business). BY ETISALAT
For avoidance of doubt, this section does not refer to
changes to fees for use of Applications (k) “Minimum Term” has the meaning given to it in Clause (a) Please see Clause 17 of the General T&Cs (Business)
4(b). for the provisions governing the suspension,
disconnection and termination of the Service or the
6. LIMITATION OF LIABILITY AND DAMAGES (l) “Online Services Terms” means the terms that apply to Agreement by Etisalat.
your use of the Service available at [Link]
(a) “Limitation of Liability” under no circumstances, ae rights or such other online source made available (b) The Customer acknowledges and agrees that in case
including, but not limited to, will etisalat or its affiliates, by Etisalat for this purpose. The Online Services of Suspension of the Service, Etisalat may discontinue
contractors, employees, agents, or third party Terms include terms governing the Customer use providing the Service and the Customer will not
developers, partners, licensors, or suppliers be liable of the Service that are in addition to the terms in the have access to any data related to the Service and
for any special, indirect, incidental, consequential, Agreement. cannot use any parts of the Service. The Customer
punitive, reliance, or exemplary damages (including acknowledges and agrees that if the cause of the
without limitation damages arising from any (m) “Related Service” is the eligible Etisalat service (as Suspension is not rectified by the Customer to the
unsuccessful court action or legal dispute, lost determined by Etisalat from time to time) to which the reasonable satisfaction of Etisalat within maximum
business, lost revenues or loss of anticipated profits Service may be added to. sixty (60) days following the Suspension of the Service,
arising out of or relating to these terms or that result (n) “Service” means the provision of the Software, as the Customer will not be able to use the Service
from your use or your inability to use the materials, described in more detail in Clause 3. anymore and any and all Customer accounts and
the etisalat marketplace or any reference sites, or any data related to the Service will be deleted by Etisalat
(o) “Network” means the telecommunications system(s)
other interactions with etisalat, even if Etisalat or an irrevocably, provided that Etisalat will not provide any
that are owned, operated or used by Etisalat to provide
Etisalat authorized representative has been advised back-up services to the Customer, and accordingly it
the Service.
of the possibility of such damages. applicable law will not be liable for any liability and /or issue resulting
may not allow the limitation or exclusion of liability for (p) “User” means user of the Service for which the out of this clause (10)
incidental or consequential damages, so the above Customer subscribed to the Service according to the
limitation or exclusion may not apply to you. in such terms of the Agreement and which forms part of the
cases, Etisalat’s liability will be limited to the fullest Customer’s business/ operations in that it might be 11. CONTACTING ETISALAT
extent permitted by applicable law. the Customer’s employee, contractor or an agent but (a) The Customer may contact Etisalat to discuss the
excludes any third party. Service (including these Service Specific Terms and
(b) “Limitation of Liability” In no event will Etisalat or its
affiliates, contractors, employees, agents, or third (q) “Subscription Model” means one or more variations the General T&Cs (Business) by using any one of the
party developers, partners (including syndication of the Services made available to the Customer and following communication channels: (i) Enterprise
partners), licensors, or suppliers total liability to you listed in the Service Application Form. Customer Care: 800 9111; (ii) SMB Customer Care: 800
for all damages, losses, and causes of action arising 5800.
(r) “Technology” means the source code, object code or
out of or relating to these terms, or your use of the underlying structure, ideas or algorithms of the Service
Etisalat marketplace, or your interaction with other or any software, SIM Cards, Etisalat Equipment, data
Etisalat marketplace users (whether in contract, and documentation related to the Service.
 D. Your Authorisation
I/We clearly understand that by completing and signing this application form, I/we conform to Etisalat’s Terms and
Conditions of Apps 360. The Terms and Conditions of this service is an integral part of Etisalat’s Terms and Conditions of
the associated services.
I hereby authorize the Service Provider to use the Google Play and Apple Store credentials for publishing and maintaining
the Mobile App for this Service. I assure you that I have obtained such authorization from the person(s) owning such
credentials.

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Position/Title in the Company: ......................................................................................... Date of Application: ����������������������������������������������������������������

Signature of Applicant Company Stamp

For official use only

Companies
 Copy of authorised person ID  Letter of authority  Original valid trade license

Employee ID: ......................................................................................................... Signature: .............................................................................

Mobile No.: ................................................................................................................................................................................................................

Stamp
For Channel Partners / Franchise