SYSTEM ANALYSIS AND DESIGN
TOPIC: POINT OF SALE (POS) MANAGEMENT SYSTEM
5 MAJOR PROBLEMS OF POS MANAGEMENT
THERMAL POS RECEIPT: The Thermal POS Receipt Printer Only Printing Blank Receipts.
The receipt paper is changed the POS software prints a customer’s receipt. The printer prints out
a piece of paper that appears to be the right length of a customer’s receipt, but it is completely
blank.
Two things could cause this issue, either you put in a kitchen impact paper roll into the
thermal receipt printer or the thermal receipt paper roll loaded into the printer is upside down.
LACK OF ACCESS INTO POS SOFTWARE: Cannot enter descriptions or quantities into
any field in the POS Software. When one wants to search for a customer by name or want to
enter the number “12” as the number of items to sell, but the software won’t allow it. When the
touch screen is tapped, trying to type on the on-screen keyboard or number pad, but nothing
shows up. Alternatively, a repeating letter or number instantly fills the field as soon as it’s
selected.
ISSUE WITH CASH DRAWER: The cash drawer will not open, one has to walk up to a POS
station to check out a customer then the customer pays with cash. The amount of their change
shows on the POS screen, but the cash drawer did not open for one to retrieve it.
PROBLEM WITH THE THERMAL ROLL PRINTER: One just dropped a new roll of
thermal paper into the thermal POS Printer, and the Lid will not clos, one is printing something
with a customer standing right in front of you. Half a receipt prints out. In one swift motion, you
pull out the receipt, pop open the printer lid, grab a new receipt paper roll, and drop it in. You
slam the lid down but it bounces back up. The lid will not go down, and you need to print
something now!
FAILURE TO PRINT: Orders Sent to the Kitchen Are Not Printing at the Kitchen Printer, the
Printer is on it’s a busy night. Many orders are coming in, and the kitchen printer was working
just fine a minute ago. Now, error messages show up on the POS stations, or kitchen orders go to
other kitchen printers. Nothing is printing to the right kitchen printer. That kitchen printer is on
and the cables to it are firmly connected.
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SYSTEM ANALYSIS AND DESIGN
SOLUTION OF LACK OF WASTE MANAGEMENT
1. Make sure the roll of paper loaded into the printer is a thermal receipt paper roll. If it is,
then take the paper roll out, flip it over and load it back into the printer.
2. Check all the USB ports and find the external keyboard and unplug it.
Another way to troubleshoot this common POS problem is to check if something is sitting on
the keyboard and holding down a key. This forces a constant command to the computer and does
not allow the computer to react to any other command.
3. Make sure the thermal printer is turned on and has paper in it. Then, check that the cash
drawer is not locked.
4. A few things can cause a cash drawer not to open. Mainly, it’s the thermal printer. The
cash drawer plugs directly into the thermal printer, and the printer controls the cash
drawer, not the POS computer. When the printer is off, the cash drawer won’t open. Also,
many thermal printers won’t allow the cash drawer to open if there is a paper error, like if
the thermal printer is very low or out of paper. Replacing the paper roll will fix this.
Lastly, a lot of cash drawers have locks on them. If the lock is turned to the left, the cash
drawer is locked. Use the key and turn it back to the right to unlock.
5. Press the power button to turn off the kitchen printer. Hold down the feed button, then
press the power button to turn the kitchen printer back on. Release the feed button.
You just performed what is called a print dump. The kitchen printer will print out its specs, then
a print test. Just like a computer, kitchen printers have memory. Sometimes, for several reasons,
this memory gets bogged down. By performing a print dump, you clear out the printer’s memory.
This gives it a clean slate to accept print jobs from the POS system again.
DESCRIPTION OF CURRENT SYSTEM OF POS MANAGEMENT SYSTEM
Customer goes to POS shop and then the customer pay bill. The customer also have to follow
queue when needed.
The customer might be in a hurry or emergency but due to the queue needed the customer might
need of looking for another way.
DESCRIPTION OF NEW SYSTEM OF POS MANAGEMENT SYSTEM
This database is created and maintained, it’ll encourage customers to withdraw moneyproperly
and easier where the required information will be input.
Customers should be able to access it without difficulty, this new system removes the hassles
associated to the current system.
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SYSTEM ANALYSIS AND DESIGN
The POS Operator and customer will Login, where their information such as User ID, Password,
Email and Contact will be stored. The Login should be able to allow edit, delete, export and print
also.
THE ERD AND DFD FOR BOTH CURRENT AND NEW SYSTEM IS SHOWN BELOW
USING EDRAW
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SYSTEM ANALYSIS AND DESIGN
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SYSTEM ANALYSIS AND DESIGN
