Blue-collar workers

White-collar workers = unskilled workers

= skilled workers/ laborers = manual workers
= knowledge workers = factory workers
UEF | Business English | Unit 5: Recruitment| Nguyen Ngoc Bao Chau |
= physical laborers 1
Unit 5
 Learning Objectives
- Consider the different stages of recruitment
- Discuss what make a good CV/resume or covering letter
- Compare good and bad practice in preparing a CV and
covering letter

UEF | Business English | Unit 5: Recruitment| Nguyen Ngoc Bao Chau | 3

 Map of the Unit
Reading Listening Speaking Writing

- Filling a John 7 Role play: a Curriculum

vacancy (management job interview vitae or
- Job professor): Job resume
applications interviews

4
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READING Unit 5: page 31-33

UEF | Business English | Unit 5: Recruitment| Nguyen Ngoc Bao Chau | 5

Where do organizations often post job ads?

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Where do job seekers often look for job advertisements?
1. Internal Job Postings:
• posting is distributed to existing staff
� offer staff the chance to potentially
switch depts./ take on a new role
2. External Job Postings
• News papers
• Company’s website
• Google Job Search
• Social Network (Fb, …)
• Job boards: Timviecnhanh,
JobStreet, VietnamWorks, Indeed,
Career Builder, …
• Brochure, Flyer,…
• Job Service Center.
UEF | Business English | Unit 5: Recruitment| Nguyen Ngoc Bao Chau | 7
Reading 1 – Filling a vacancy

Pre-reading
Watch a video:
https://www.youtube.
com/watch?v=SYwUfC
CMHvk&t=105s
Work in groups to
present necessary
steps of a recruitment
process
UEF | Business English | Unit 5: Recruitment| Nguyen Ngoc Bao Chau | 8
Reading 1 – Filling a vacancy
Pre-reading

UEF | Business English | Unit 5: Recruitment| Nguyen Ngoc Bao Chau | 9

 Reading 1 – Filling a vacancy
ISO Recruitment Process: 10 stages

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Reading 1 – Filling a vacancy
Stage 1

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Reading 1 – Filling a vacancy Stage 1
Characteristics of an Effective Job Ad
The most effective job ads generally consist:
• Job title - make it attractive without clearly stating the
actual position
• Job location - potential employees search by location
• Key qualifications - licenses, skills, education, and
experience
• Sell the position - include perks, benefits, and work
hours
• Summary of responsibilities - duties associated with
the position.
• Promote the company - list the mission and values of
the company and the impact of the position on them
• Provide directions for applying - include
requirements for references, cover letters, CV, etc.
UEF | Business English | Unit 5: Recruitment| Nguyen Ngoc Bao Chau | 12
Reading 1 – Filling a vacancy
Stage 2

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Reading 1 – Filling a vacancy
Stage 3

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Reading 1 – Filling a vacancy
Stage 5

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Reading 1 – Filling a vacancy
Stage 4

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Reading 1 –
Filling a
vacancy
Stage 5

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Reading 1 – Filling a vacancy
Stage 6

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Reading 1: Filling a vacancy
Read the text and complete the chart
with letters A-I

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Reading 1: Filling a vacancy
Read the text and complete the chart H C
with letters A-I

B A

D E

I
UEF | Business English | Unit 5: Recruitment| Nguyen Ngoc Bao Chau | 20
Reading: Job applications
Post-reading
∎ Question:
What do you think is “crucial” for a candidate to get
the very first impression from recruiters or
recruiting agencies (Headhunters)?
∎ Answer:

A great CV/ Resume and an effective Cover Letter.

∎ https://www.youtube.com/watch?v=b56eAUCTLok
The origin of Job Interview
UEF | Business English | Unit 5: Recruitment| Nguyen Ngoc Bao Chau | 21
Reading: Job applications
Pre-reading
Work in groups and discuss these questions:
1. How long do you think recruiters in HR
department spend looking at the
average CV or resume?
2. If there are several candidates with very
similar experience and qualifications
applying for a job, which elements in a
CV or resume make a difference and
might lead to a job interview?

UEF | Business English | Unit 5: Recruitment| Nguyen Ngoc Bao Chau | 22

Reading: Job applications
Pre-reading
Work in groups and discuss these questions:
1. How long do you think recruiters in HR
department spend looking at the
average CV or resume?
2. If there are several candidates with
very similar experience and
qualifications applying for a job, which
elements in a CV or resume make a
difference and might lead to a job
interview?

UEF | Business English | Unit 5: Recruitment| Nguyen Ngoc Bao Chau | 23

Reading: Job applications

- Read the text individually

- Work in groups and discuss the following question:
Which of the following extracts from CV/resume or different
application letters would help the candidate get an interview,
why? (p.32-33)

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UEF | Business English | Unit 5: Recruitment| Nguyen Ngoc Bao Chau | 25
 Discussion
1. Why is it normal in some countries not to include photos or personal
details on a CV/resume?
2. Should a CV really be totally honest? Do you think most people are
completely honest?
3. Why might an employer want to know about your hobbies and interests?
4. Would you want to work for someone who might be prejudiced against
your country of origin or religion?
5. Would you target each covering letter if you were applying to 10
companies?

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 Discussion

27
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 Cirriculum Vitae
PERSONAL INFORMATION LANGUAGES
Name: ……………………………………………………………………………………
………………………………………………………………….. …………………………………………………………………………………..
Address: …………………………………………………………………… COMPUTER SKILLS
Phone number(s): …………………………………………………………… ………………………………………………………………………………………
Email Address: ………………………………………………………………….. ……………………………………………………………………………………….
Date of Birth: ……………………Place of Birth: …………………… OTHER SKILLS
Nationality: ………………….... ……………………………………………………………………………………….
Marital status: …….………………. ……………………………………………………………………………………….
PERSONALITIES
CAREER OBJECTIVE ……………………………………………………………………………………….
…………………………………………………………………………………………… ……………………………………………………………………………………….
…………………………………………………………………………………………… HOBBIES AND INTERESTS
WORK EXPERIENCE ………………………………………………………………………………………
…………………………………………………………………………………………… ……………………………………………………………………………………..
…………………………………………………………………………………………… REFERENCES
EDUCATION ……………………………………………………………………………………..
…………………………………………………………………………………………… ……………………………………………………………………………………..
……………………………………………………………………………………………

2
1
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 1. Write a CV/ Resume
1. Personal details:
- Name, age, address, email, phone
- Marital status
2. Career Objective
3. Work Experience
4. Education or Qualifications
5. Skills
6. Hobbies
7. References

Note: If you’ve been in the workforce for several years, move your education section
below your professional experience. Your interviewers will be more interested in what
you’ve achieved in recent years rather than in your academic career.
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 Notes on CV/ Resume
European and Asia CVs generally include photo US resumes do not
British CVs include personal details such as date of birth, marital US resumes do not
status, number of children, etc
British CVs usually include outside work interest (sports, US ones sometimes don’t
travel,…)
Your CVs should be totally honest, emphasize on your strengths but not lie about your
experience or skills. It should not say anything that contradicts what you’ve put on Social
network (FB, Instagram)
Leave out information that is irrelevant or that could give some people a chance to
discriminate against you (weight, height, health, country of origin, religion, etc)
Limit your CV to a maximum of 2 pages; Lay your CV out neatly
Check for grammatical and spelling or typographical errors, and do not rely on an automatic
spell checker
30
Get someone check
UEF | Business English | your CV before
Unit 5: Recruitment| Nguyenyou send
Ngoc Bao Chauit
|
 CV/ Resume Template

31
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 How to format your Work experience
section
⮚ List your most recent work experience first and less recent job titles below
⮚ For each job you list in your work experience section, include the following
information:
• Job title(s)
• Company name
• Location of company (city and state)
• Dates you were employed there
• Three to five bullet points highlighting your achievements (if any) and job duties
• Use action verbs effectively to describe work experience: Organized, Completed,
Increased, Developed.

32
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How to format your Work experience
section

33
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 How to format your Education section
Information to include in your resume education section:
• The name of your school
• Location of your school
• The degree you obtained (if applicable)
• Your field of study
• Graduation year (if applicable)
• Your GPA (Note: You may not want to include this if it’s not above 3.4)
• relevant honors or academic recognition, coursework, activities or other
achievements obtained during your education, if any.
It's essential to highlight the most relevant and recent educational
experiences that align with the job requirements.
34
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 How to list completed education
- In this example, the candidate
If you have advanced degrees like included two diplomas.
your master's or Ph.D., include
those in rank order of level:
• Ph.D.,
• Master’s,
• Bachelor’s,
Also list other Certificate related
to the job position, etc..

35
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 How to list incomplete or in-progress education
Be sure to include the following
information:
• Name of institution
• Degree type
• Year of intended graduation
If appropriate, consider adding these
pieces of optional information:
• Honors or other academic
achievements
• Your GPA, if its a 3.4 or above
• Relevant coursework
• Extracurricular activities
36
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 2. Write a cover letter
What is a cover letter?

- A cover letter, also known as an application letter that explains

your interest in the job and company as well as your fitness for the
role. This letter should highlights your skills, experience and
achievements in relation to the position you’re applying for.

- A well-written cover letter has the potential to impress employers and

set you apart from other applicants. To avoid a generic cover letter, you
should conduct in-depth research on company and role for which
you’re applying to before writing your cover letter.

37
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 2. Write a cover letter
Structure of a cover letter

A cover letter should be formatted like a business letter and include the
following sections:
1. Header with date& contact information
2. Salutation or greeting
3. Opening paragraph
4. Body/ Middle paragraph(s)
5. Conclusion/ Closing paragraph
6. Letter ending and signature
38
UEF | Business English | Unit 5: Recruitment| Nguyen Ngoc Bao Chau |
 2. Write a cover letter
1. Header: Include your contact details here (name, phone number, and email
address)
2. Greeting: If you can find the hiring manager’s name, address them directly
“Dear Mr/ Mrs + Family Name,”. If you don’t know their name, you can also use
“To Whom It May Concern” or “Dear Hiring Manager”.
3. Opening paragraph: Introduce yourself, and show your enthusiasm for the role
4. Body: This includes one or two paragraphs detailing your most relevant previous
experience and skills. Basically, why you’re a good match for the company.
5. Conclusion: In one last paragraph, end the letter with a summary of why you are
the best for the job. As well as a call to action to set up an interview or phone call.
6. Signature: “Yours sincerely,” if you know the name of recipient,
“Yours faithfully,” if you don’t know.
39
UEF | Business English | Unit 5: Recruitment| Nguyen Ngoc Bao Chau |
2. Write a cover letter

1. Header with date& contact

information
2. Salutation or greeting
3. Opening paragraph
4. Body/ Middle paragraph(s)
5. Conclusion/ Closing paragraph
6. Letter ending and signature

Signature
40
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 Notes on Cover Letter
▪ Don’t repeat everything you include in your CV/ resume.
▪ Don’t be too modest. Yes, you are good at what you do. So let them
know.
But be honest because what you write must match with what you will
answer in the interview.
▪ Remember to reread your cover letter before submitting it. Just like
you don’t want mistake on your resume.
▪ Keep your cover letter to no more than one page, between 250-400
words. Just stick to the information that is most relevant for this
role.

41
UEF | Business English | Unit 5: Recruitment| Nguyen Ngoc Bao Chau |
 YOUR NAME
Phone | Email | Location (City, State, ZIP)
Online Portfolio/Professional Website (Optional)

*This should mirror the contact information in your resume. A cover letter and resume are part of the same package of application materials—
they should complement each other.

[Date]
[Name of employer]
[Mailing address of employer]

Dear [Hiring manager's name],

[Greet the hiring manager and state your name as well as the position you're applying for. These second and third sentences c an mention
how you found the position and express enthusiasm for the job. You can also mention if you heard about the position from a friend or if a
colleague referred you.]
[This first sentence in your second paragraph can introduce the skills you've gained from educational courses, volunteer expe rience or
extracurricular activities. You can feature examples of these specific skills and tie together how you can apply them to this job position
during these next few sentences. Mention any other related achievements or awards and how they may benefit the company.]
[Your next paragraph can explain why you're the best candidate for the role. Mention any details you noticed on their website that you
believe reflect your passion or motivations. You can also explain your dedication to learning more about the role and you're willingness to
develop new skills in the position.]
[In your closing paragraph, explain your excitement for the role one last time. Thank the employer for their time and request an interview.
Mention that you look forward to hearing from them soon.]
Sincerely,
[Your name]
[Your signature] 42
UEF | Business English | Unit 5: Recruitment| Nguyen Ngoc Bao Chau |
 YOUR NAME
Phone | Email | Location (City, State, ZIP)
Online Portfolio/Professional Website (Optional)

*This should mirror the contact information in your resume. A cover letter and resume
are part of the same package of application materials—they should complement each
other.
[Date]
[Name of employer]
[Mailing address of employer]
Dear [Hiring manager's name],
[In opening paragraph, greet the hiring manager and state your name as well as the
position you're applying for. These second and third sentences can mention how
you found the position and express enthusiasm for the job. You can also mention if
you heard about the position from a friend or if a colleague referred you.]
43
UEF | Business English | Unit 5: Recruitment| Nguyen Ngoc Bao Chau |
[This first sentence in your second paragraph can introduce the skills you've gained
from educational courses, volunteer experience or extracurricular activities. You can
feature examples of these specific skills and tie together how you can apply them to
this job position during these next few sentences. Mention any other related
achievements or awards and how they may benefit the company.]
[Your next paragraph can explain why you're the best candidate for the role.
Mention any details you noticed on their website that you believe reflect your
passion or motivations. You can also explain your dedication to learning more about
the role and you're willingness to develop new skills in the position.] – (This
paragraph is optional)
[In your closing paragraph, explain your excitement for the role one last time. Thank
the employer for their time and request an interview. Mention that you look forward
to hearing from them soon.]
Sincerely,
[Your name]
[YourUEF
signature]
| Business English | Unit 5: Recruitment| Nguyen Ngoc Bao Chau |
44
 How to write a cover letter in 6 steps
1. Start with your
header Header example:
Header template:
• Your name Maria Mattea
• Your city and ZIP 201-555-0114
code [email protected]
• Your phone number Ramsey, NJ 07446
• Your email address
• Date May 15, 2023
• Name of recipient
• Title of recipient SocialSisterSites, Inc.
• Company name 123 Vineyard Drive, Las Vegas, NV
• Company address
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 How to write a cover letter in 6 steps
2. Include a greeting
Greetings example:
• In your research, try to find the name
of the person reviewing applications Dear Hiring Manager,
for the job.
• Address your letter to this person with (Dear Tyler Wallace,)
a common business greeting, such
as "Dear [first and last name]"
or "Dear [position title]."
• Avoid using "To whom it may
concern."

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 How to write a cover letter in 6 steps
3. Write an opening paragraph Opening paragraph example:

• In the first paragraph, mention My name is Maria Mattea, and I'm writing
the job title you're applying for to express my excitement about the
and where you saw the position internship position with SocialSisterSites,
posting. Inc. I am currently a junior at Ramsey
• Explain your interest in the role University studying communications with a
and company to show you've projected graduation date of May 2024. I
done your research. love your company's mission of providing
• You can also mention if you educational information for individuals on
heard about the position from a safe social media habits. Your social sites
friend or if a colleague referred are highly engaging and I'd love to learn
you more about the processes that contribute
to creating and distributing this content.

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 How to write a cover letter in 6 steps
4. Add a second paragraph Second paragraph example:
• This first sentence in your second
I've taken several communications classes on
paragraph can introduce the skills social media content, marketing and
you've gained from educational consumer outreach to learn more about this
courses, volunteer experience or area. One project I created last year was
extracurricular activities. writing a series of email communications to
• You can feature examples of mock customers and companies, establishing
these specific skills and tie engagement goals and metrics to measure
together how you can apply them the success of our efforts. One of my favorite
to this job position during these essays I wrote focused on the effect of
next few sentences. infographics on consumers and spending
• Mention any other related habits. I think this internship can provide me
achievements or awards and how with even more context for how corporate
they may benefit the company environments apply the information I've
learned through my coursework to business.
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 How to write a cover letter in 6 steps
5. Finish with a closing Closing paragraph example:
paragraph I hope to pursue a career in social media
management and marketing leadership and I
• In your closing paragraph, believe this opportunity can help me network and
explain your excitement for gain crucial experience in the field. I appreciate
the role one last time. you taking the time to consider my application for
• Thank the employer for their this role.
time and request an Attached you'll find my transcripts, along with
interview. letters of recommendation that reflect my
• Mention that you look qualifications for the internship. I look forward to
forward to hearing from hearing more about this opportunity and
discussing how I might support SocialSisterSites,
them soon
Inc. You can reach me at the email address or
phone number listed above.
Thank you again for your consideration,
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 How to write a cover letter in 6 steps
6. Letter ending and signature Signature example:

End with your signature at the

bottom.
…..

Yours faithfully,

Maria Mattea

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LISTENING
Unit 5: page 36

UEF | Business English | Unit 5: Recruitment| Nguyen Ngoc Bao Chau | 51

 INTERVIE
W TIPS
YOU
MUST
FOLLOW
TO LAND
A JOB

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 Discussion: First impression

- To what extent do you think that you judge people as quick as

Antonakis suggest?
- How accurate do you think your first impressions about people usually
are?
- How could interviewers be trained to be less biased ?

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 59
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 60
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 Further tips for job interview (p.37)
Which five of these tips do you think are the most useful?
1. Research the company thoroughly
2. Have complimentary things to say about the company and its
products and services
3. Be confident and enthusiastic
4. Be prepared to talk about your strengths and weaknesses
5. Expect questions about difficult situations you have faced,
problems you have solved, etc
6. Have examples of successful experience with teams or groups
7. If you talk about your hobbies, try to say something interesting and
memorable (and just not music, cinema, travel etc)
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 Further tips for job interview (p.37)

Have some questions to ask the interviewer, such as

- Can you tell me more about your training programs?
- Can you tell me how performance is measured and reviewed?
- Are the possibilities of promotion for someone whose results are
good?

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SPEAKING

Unit 5: page 37

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 Role play: A job interview
- Work in groups. (3 candidates/ 3-4 interviewers)
- Task: Make an interview
1a. Choose a large, international consumer-goods company (food, clothing,
household goods, electronics, etc) and study its website to know what it
does and why you want to work for it.
Also, choose one position that company have advertised/ are hiring (ex:
internship) you are interested in.
1b. Choose one of three positions advertised on page 143
2. Make an appropriate CV to be an outstanding candidate.
Prepare yourself for the job interview
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 Role play: A job interview

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 Role play: A job interview

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 Role play: A job interview

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