MEDICARE OBJECTION AND REBUTTALS
If the customer says not interested or already have the best plan
No problem. I understand . Let me advice you that These are free additional
benefits you are entitled to receive from Medicare .We’ll take a look at what
you’ve currently got in terms of coverage and premium, and I’ll compare it to
what your needs are today. I’ll then review what is available to you and if there’s
a better fit for you I’ll let you know about it. If not, then I’ll let you know that as
well. In the end you get to decide what’s best for you. Is that fair?”
****************************************
Can you please confirm your DOB?
Why do you need my DOB?
Reply : Great Question , the reason why we need your dob is to confirm your
eligibility as these benefits are only for people above the age of 65.
Why are you calling me today?
Reply : Great question! Reason for my call is to share with you latest updates and
benefits that Medicare recently rolled out for all these existing and new
customers for the year 2022. There are additional benefits added such as ( give
them the benefits )
*******************************************************************
*******************
Where are you located ?
Great Question : We are a call center located in Orlando Fl. However our licensed
agent will be able to answer any other questions you may have.
Why do you keep calling me?
Reply : Its not our company that keeps calling , your information must have been
on multiple websites. Howeve we are CMS, the center for medicare and Medicaid
services , we help customers get additional medicare benefits at no extra cost.
******************
Can you please confirm your medicare id number of your blue white red color
medicare card ?
Why do you need my card number ?
Reply : Great question! I totally understand your concern were you are coming
from. We need your medicare number to see what benefits are available for you
and As you know whenever you call Medicare or any carrier we have to confirm
this information to make sure benefits goes to the right person.
Why do you need my address?
Reply : Totally understand your concern, Medicare benefits differ from states to
states – we need to make sure we get you the benefits approved by your state
government and not only that Medicare will send all the information to you in
writing today
*******************************************************************
*
Tips to get customer address
Always ask for their Zip code first
enter in google – it will show city and state
Great so mr cust I see you are in Orlanda, Fl. Wow- I heard its beautiful out there
– fantastic – so hows the weather there today- nice to hear – so what street are
you at and what street name
******************
I don t have my medicare card on me ?
Reply = That’s not a problem at all. You know what, Mr customer, we can still get
you all these benefits today with your SSN. Can you please confirm your social
security number for me.
*******************************************************************
Warm transfer Script
Hello This is ---- from team -----. Ive a wonderful customer with me by the name of
---- interested in learning more abt the medicare plan in his area. Will you be able
to assist him? After licensed agent say yes – get backto customer and say (Mr
Customer we have some great news for you – we ve got one of the best licensed
and appointed agent on the line – who will take care good care of you- you both
have a wonderful day )
