KEY FACT STATEMENT CUM MOST IMPORTANT TERMS & CONDITIONS FOR CREDIT CARDS

Table of Contents

A) Fees and Charges ................................................................................................................................2

i. Joining fees and Annual membership fees for primary cardholder ................................................................... 2
ii. Cash advance fee................................................................................................................................................ 5
iii. Service charges levied for transactions .............................................................................................................. 5
iv. Interest free (grace Period) ................................................................................................................................ 6
v. Finance charges for both revolving credit and cash advances........................................................................... 7
vi. Overdue interest charges - to be given on monthly & annualised basis ........................................................... 7
LPC Illustration for BizBlack Metal Card, BizPower, BizGrow, BizFirst: ...................................................................... 9
vii. Charges in case of default ( ................................................................................................................................ 9
B) Drawal Limits ........................................................................................................................................9
i. Credit limit .......................................................................................................................................................... 9
ii. Available credit limit........................................................................................................................................... 9
iii. Cash withdrawal limit ......................................................................................................................................... 9
C) Billing ..................................................................................................................................................10
i. Billing statements - periodicity and mode of sending...................................................................................... 10
ii. Minimum amount payable ............................................................................................................................... 10
iii. Method of payment ......................................................................................................................................... 10
iv. Billing disputes resolution ................................................................................................................................ 11
v. Complete postal address of card-issuer ........................................................................................................... 11
vi. Toll free number, email-id, and dedicated telephone number for SMS for customer care services, contact
details of Grievance Redressal Official ............................................................................................................. 11
D) Default and Circumstances ...............................................................................................................11
i. Procedure including notice period for reporting a cardholder as defaulter: ................................................... 11
ii. Procedure for withdrawal of default report and the period within which the default report would be
withdrawn after settlement of dues ................................................................................................................ 12
iii. Recovery procedure in case of default............................................................................................................. 12
iv. Recovery of dues in case of death / permanent incapacitance of cardholder ................................................ 12
v. Available insurance cover, if any, for cardholder and date of activation of policy including nomination details
.......................................................................................................................................................................... 12
E) Termination / Revocation of Card Membership................................................................................12
i. Procedure for surrender / closure of card by cardholder: ............................................................................... 12
ii. Link provided exclusively for the above on the website .................................................................................. 12
iii. Contact details for the cardholder to initiate closure / hotlisting – email-id, dedicated telephone number for
SMS, IVRS.......................................................................................................................................................... 12
iv. Procedure for closure of card account if the card has not been used for more than one year ...................... 13
F) Loss/ Theft/ Misuse of Card ...............................................................................................................14
i. Procedure to be followed in case of loss/ theft/ misuse of card-mode of intimation to card-issuer: ............ 14
ii. Web-site link, phone banking, SMS, e-mail, IVR, a dedicated toll-free helpline, reporting to nearest branch,
etc. for reporting unauthorised transactions and initiating blocking of card .................................................. 15
iii. Liability of cardholder in case of (i) above in terms of RBI circular ref. DBR.No.Leg.BC.78/09.07.2005/2017-18
dated July 6, 2017 on ‘Customer Protection – Limiting Liability of Customers in Unauthorised Electronic
Banking Transactions’ as updated from time to time: ..................................................................................... 15
G) Grievance Redressal and Compensation Framework .....................................................................15
i. Grievance redressal and escalation process: ................................................................................................... 15
Version 2.2 Dated – Jan-2024

ii. Timeline for redressal of grievances: ............................................................................................................... 15

iii. Compensation framework for unsuccessful / failed transactions, delay in redressal of grievance, delay in
closing of account / blocking of lost or stolen cards, etc.: ............................................................................... 15
iv. Contact particulars of card-issuer - 24-hour call centres, email-ids, helpline, other important telephone
numbers: .......................................................................................................................................................... 16
H) Disclosure ...........................................................................................................................................16
I) Reward Points and Cashpoints .........................................................................................................16
J) Other Important Information ..............................................................................................................20
K) Lounge Access ...................................................................................................................................20
Complimentary Lounge Access Within India for BizBlack Metal Card and BizPower: ........................20

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L) Goods and Services Tax (GST) .........................................................................................................20
M) TDS on withdrawals above Rs 1 crore ..............................................................................................20
N) Most Important Terms and Conditions in Regional Languages......................................................21
O) Additional Schedule ...........................................................................................................................21

Dear Customer – The “Most Important Terms and Conditions (MITC)” are to be read along with
the Card Member Agreement of HDFC Bank Ltd for complete understanding. The MITC are subject
to revision. Refer www.hdfcbank.com for details.
SECTION I: KEY FACT SHEET
A) Fees and Charges
i. Joining fees and Annual membership fees for primary cardholder: The fees may vary for
each Cardmember, and from offer to offer. The same is communicated to the Cardmember at the
time of applying for the Credit Card. The below fees as applicable are billed to the card account and
are stated in the card statement of the month in which it is charged.
Minimum Spend for Foreign
Joining / Fuel Currency
waiver of annual
Annual Transaction Transactions
Card variant membership fee /
membership Surcharge
renewal charges for
Fee (Plus GST) ** % Of transaction
next year * value ***
Infinia (Metal Edition) ₹12,500 ₹10 Lakh / Annum Waiver capped
at ₹1000 every
Infinia ₹8 Lakh / Annum billing cycle
Diners Black Metal
₹8 Lakh / Annum Not Applicable
Edition ₹10,000
Waiver capped
Diners Black ₹5 Lakh / Annum at ₹1000 every
billing cycle
Waiver capped
H.O.G Diners Club ₹5 Lakh / Annum at ₹1000 every
billing cycle
BizBlack Metal Card ₹10,000 ₹7.5 Lakh / Annum NA
Regalia Gold ₹4 Lakh / Annum NA 2%
BizPower ₹4 Lakh / Annum NA
Regalia, Business Waiver capped
Regalia, Diners ₹2,500 at ₹500 every
Privilege, Diners Club billing cycle
Premium, Doctor’s For Regalia,
Regalia, Harley- ₹3 Lakh / Annum
Doctor's
Davidson Diners Club Regalia,
Tata Neu Infinity Business
₹1,499 Regalia -
HDFC Bank
Version 2.2 Dated – Jan-2024

Waived for
Regalia First, Business transaction
₹1,000 ₹1 Lakh / Annum between ₹400 to
Regalia First
₹5,000
(Diners
Privilege/
Diners Club Rewardz ₹1,000 ₹1 Lakh / Annum 3%
Harley-Davidson
Diners club

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 Fuel surcharge
waiver not
applicable
effective 1st
Aug’23)
Waiver capped
Diners Club Miles at ₹499 every
billing cycle
6E Rewards Indigo ₹500 NA NA
HDFC Bank UPI
RuPay Credit Card /
₹25,000 / Annum NA
HDFC Bank UPI
RuPay Biz Credit Card
₹250
Waiver capped
at ₹250 every
Easy EMI ₹50,000 / Annum
billing
cycle
Business Platinum Free ₹30,000 / Annum Waiver capped
Times Platinum/Times at ₹500 every
₹2.5 lakh / Annum billing cycle
Card Credit Platinum
₹1,000
Millennia ₹1 Lakh / Annum
Equitas Elegance ₹2.5 Lakh / Annum Waiver capped
Equitas Excite ₹1 Lakh / Annum at ₹250 every
billing cycle
BizGrow ₹1 Lakh / Annum
For Millennia,
BizFirst ₹75,000 / Annum MoneyBack,
MoneyBack, MoneyBack+,
MoneyBack+, ₹500 Freedom,
Business Moneyback BizGrow,
Freedom ₹50,000 / Annum BizFirst -
Waived for
Best Price Save Smart transaction
Indian Oil HDFC Bank between ₹400 to
Small Business ₹5,000
₹250 ₹25,000 / Annum
Moneyback
Times Titanium/Times Waiver capped
Card Credit ₹500 ₹1.5 lakh / Annum at ₹250 every
#(wef 10th Feb’2024) billing cycle
Shoppers Stop Black
₹4500 NA
HDFC Bank
Version 2.2 Dated – Jan-2024

Superia ₹1 lakh / Annum

Waiver capped
₹50,000 within 90 days at ₹500 every
Paytm HDFC Bank for 1st year membership billing cycle
Select fee and ₹1.5 Lakh /
Annum for annual fee NA
₹1,000 3.5%
AllMiles
₹1 lakh / Annum
Doctors Superia
Paytm HDFC Bank ₹60,000 within 90 days Waiver capped
Select Business for 1st year membership at ₹250 every

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 fee and ₹1 Lakh / Annum billing
for annual fee cycle
Best Price Save Max ₹75,000 / Annum
₹75,000 within 90 days
Pine Labs HDFC Bank for 1st year membership
Pro fee and ₹1,00,000 /
Annum for renewal fee
₹30,000 within 90 days
Paytm HDFC Bank for 1st year membership
Business fee and 50,000 / Annum
for annual fee
₹150 within 90 days for
Pharmeasy HDFC 1st year membership fee
Bank and 70,000 / Annum for
renewal fee
IRCTC HDFC Bank ₹500
Credit Card ₹1.5 lakh / Annum
Snapdeal HDFC Bank
Bharat CashBack /
Teacher's Platinum / ₹50,000 / Annum
Solitaire
Business Freedom
Card / Business Bharat ₹20,000 / Annum
CashBack
₹ Rs.30,000 within 90
days for 1st year
Paytm HDFC Bank ₹500 membership fee and
Rs.50,000 / Annum for
renewal fee
Rs.1,000 within 30 days
Paytm HDFC Bank Rs.149 per for 1st year membership
Digital Credit Card annum fee and Rs.25,000 /
Annum for renewal fee
₹45,000 within 90 days
for 1st year membership
Pine Labs HDFC Bank
fee and 50,000 / Annum
for renewal fee
Retailio HDFC Bank ₹499 ₹50,000 / Annum
Flipkart Wholesale ₹3 lakh / Annum
Tata Neu Plus HDFC
₹1 lakh / Annum
Version 2.2 Dated – Jan-2024

Bank
Shoppers Stop HDFC
Bank Free NA
Platinum Edge
₹20,000 within 90 days
for 1st year membership
Business Program ₹500 NA
fee and ₹1,00,000 /
Annum for renewal fee

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Swiggy HDFC Bank ₹500
₹2 lakh / Annum
Credit Card
Marriott Bonvoy HDFC
₹3000 NA
Bank Credit Card
6E Rewards Indigo XL ₹1,500 NA NA 2.5%
#FCC charges on Times Titanium to change from 2% to 3.5% (w.e.f 10th Feb’2024)
* Exclude transactions - Cash on Call, Balance Transfer, Cash Withdrawal
** Fuel Surcharge waiver: Fuel Surcharge Waiver will be capped at 1% of the eligible fuel
transaction amounts. GST on Fuel surcharge will not be reversed. The rate of surcharge may vary
depending on the fuel station and their acquiring bank. The surcharge is levied by the acquiring bank
providing the terminal to the merchant. The value on charge slip will differ from the credit card
statement since the Surcharge & GST is levied by acquiring bank post the transaction. The 1%
surcharge waiver (excluding GST) for eligible transactions would reflect separately in the monthly
credit card statement. Reward Points will not be accrued on fuel transactions for 6E rewards / Tata
Neu / Swiggy Money / Marriott Bonvoy/ Diners Privilege/ Diners Black Metal/ Diners Black/ H.O.G
Diners Club/ Harley-Davidson Diners Club/ BizBlack Metal Card/ BizPower
*** Currency conversion rate as on settlement date applicable
ii. Cash advance fee: The Cardmember can Railway Ticket Purchase Fee: 1% of the
use the Card to access cash in an emergency transaction amount + GST will be charged on
from ATMs in India or abroad. A transaction fee Railway Ticket Purchases. (Refer IRCTC
of 2.5% (Excluding Infinia, Infinia Metal Edition) website for detailed fee structure). Applicable
or ₹500 whichever is higher would be levied on for all cards other than IRCTC.
the amount withdrawn and would be billed to the
Cardmember in the next statement. The For IRCTC HDFC Bank Credit Card: 1% of the
transaction fee is subject to change at the transaction amount as Railway Ticket Purchase
discretion of HDFC Bank. All cash advances also fee will be waived off as charges reversal.
carry a finance charge equal to charges on Charges will be reversed post successful
revolving credit (Refer schedule of charges) from transaction. (Refer IRCTC website for detailed
the date of withdrawal until the date of full fee structure)
payment. The finance charge is subject to a. Conversion charges - Auto EMI: Applicable
change at the discretion of HDFC Bank. on all transactions (Excluding Fuel, Gold, and
(Not Applicable for Paytm HDFC Bank Digital Jewellery) of Rs 10,000/- or more done on Easy
Credit Card as cash withdrawal is not allowed.) EMI Credit Card. EMI conversion will be done for
iii. Service charges levied for transactions: a tenure of 9 months, at an ROI of 20% per
Charges and fees, as may be applicable from annum, and processing fee of Rs 99 + GST for
time to time, are payable by Cardmembers for all loan amount.
specific services provided by HDFC Bank to the b. Charges on overlimit account: 2.5% of
Cardmember or for defaults committed by the overlimit amount, subject to a minimum of ₹550
Cardmember with reference to their card (Not applicable for Paytm HDFC Bank Digital
account. Credit Card as no over limit facility is provided)
HDFC Bank retains the right to alter any charges c. Payment Return Charges: 2% of Payment
or fees from time to time or to introduce any new amount subject to minimum of ₹450
charges or fees, as it may deem appropriate, with d. Late Fees: Rs 500 plus GST will be levied for
Version 2.2 Dated – Jan-2024

due intimation to the customer. For interest rates, Insta Jumbo loans in case of non-payment/partial
pre-closure, and cancellation charges on Loan payment of EMI outstanding.
on Credit Cards, please visit
www.hdfcbank.com/personalproducts/loans/loan e. Cash Processing Fee: ₹100 (for all card
-on-credit-card payments made by depositing in HDFC Bank
branches or ATMs)
The Bank, at its sole discretion, reserves the right f. Rewards Redemption Fee: ₹99 Per
to honour transactions above the approved credit redemption request - Applicable for all cards
limit on the card on a case-to-case basis subject other than Infinia/ Infinia (Metal Edition)/ Diners
their internal guidelines and policy of the Bank. Black Metal Edition/ Diners Black Card/ BizBlack

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Metal Card/ H.O.G Diners Club Credit Card. Rs. 2 will be charged and made void at the POS
Rewards Redemption Fee will not be charged on terminal for MasterCard variant from 1st January
redemption of reward points towards cashback. 2024 onwards.
For IndiGo HDFC Bank Cards, please visit m. Priority Pass Lounge Charges: (For
www.goIndiGo.in Regalia / Doctor's Regalia / Regalia Gold/ Tata
For Tata Neu HDFC Bank Credit Cards, please Neu Infinity/ Business Regalia/ BizPower): All
visit www.tatadigital.com lounge visits within India using Priority Pass will
For Swiggy HDFC Bank Credit Card, please be charged at $27 (in INR equivalent) + Taxes
install Swiggy App, please visit www.Swiggy.com per person per visit. All lounge visits outside India
For Marriott Bonvoy HDFC Bank Credit Cards, beyond the complimentary cap will be charged at
please visit : www.marriott.com or $27 (in INR equivalent) - Taxes per person per
https://marriottbonvoyasia.com/ visit. Please refer the product features of the card
g. Balance Transfer Processing Charges: 1% for details on bank website. All guest/s (person
of BT amount or ₹250, whichever is higher. accompanying the priority pass holder) will be
h. Duplicate physical statement charges: ₹10 charged at $27 (in INR equivalent) + Taxes per
per duplicate physical statement person per visit.
n. V2P SmartHub Vyapar charge: Flat interest
of 1% + GST on the transaction amount will be
i. Insta Loan, Jumbo Loan, and Smart EMI:
charged on Business Cards for making Vendor
• Insta Loan & Jumbo Loan Processing Payments / Utility Payments / GST via V2P
Fee: Processing fees levied is upto Rs module in SmartHub Vyapar.
999, (Exclusive of GST for all loan o. Reissue of Lost, Stolen or Damaged Card:
amounts) depending on the customer’s ₹100
eligibility/offer details.
p. Outstation Cheque Processing Charge:
• Smart EMI Processing Fee: Processing
For Cheque value upto ₹5,000 - ₹25 and for
fees levied is upto Rs 999, (Exclusive of
above ₹5,000 - ₹50
GST for all loan amounts) depending on
the customer’s eligibility/offer details. q. Dynamic currency conversion Markup
• Pre-Closure Charges: 3% of the Balance Fee: With effect from 1st January 2023, a
Principal Outstanding Markup fee of 1% will be levied on all
j. Rent Pay Transactions: W.e.f. 1st January transactions carried out in Indian Currency at an
2023, 1% fee on transaction amount will be international location or at merchants which are
levied on rental transactions done on any located in India but registered overseas.
applicable merchant from the second transaction r. Add-on Card Fee: Lifetime Free
for the month. iv. Interest free (grace Period): The interest
k. Insta card related charges: Insta Card is a free credit period could range from 20 to 50 days
digital version of your physical card which are subject to the scheme applicable on the specific
issued to eligible customers. Customers eligible Credit Card and the submission on the specific
for Insta Card, for the first 30 days from date of Credit Card (please refer to the Schedule of
issuance any wallet loading transaction done Charges) and the submission of claims by the
through the credit card would incur charges of merchant. However, this is not applicable if the
2.5% of load value. Previous month's balance has not been cleared
l. Card Validation charges: ₹2 will be charged in full or if the Cardmember has availed of cash
on the Credit Card and the same shall not be from ATM. For instance, the HDFC Bank
reversed by the bank (All variants except International Platinum Plus Card has an interest-
Version 2.2 Dated – Jan-2024

MasterCard). free credit period of up to 50 days. This means

that a customer who has a billing date of 4th of
₹25 will be charged and made void at the POS
the month can spend on his Card from 5th April
terminal (Applicable for MasterCard variant),
to 4th May, his bill will be generated on 4th May
which means that the transaction is cancelled by
and his Payment Due Date will be 24th May.
the merchant before it settles through your credit
Hence a purchase made on 14th April will have a
card account and hence it will not appear on your
credit period of 41 days, while a purchase made
credit card statement.
on 2nd May will have a credit period of 23 days.
This period will be free of interest only if all
previous dues are paid in full and there is no

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unpaid balance carried over from previous till such time as the previous outstanding
months. amounts are repaid in full.
Interest Free Credit Period for BizBlack Metal vi. Overdue interest charges - to be given on
Card, BizPower, BizGrow, BizFirst: monthly & annualised basis: Late Payment
Interest free credit period ranges from 25 to 55 Charges (excluding Infinia, Infinia -Metal Edition)
days. For instance, if billing date is 4th, will be applicable if Minimum Amount Due is not
customer can spend on his Card from 5th Apr to Paid by the payment due date, Clear funds need
4th May, bill will be generated on 4th May and to be credited to HDFC Bank Card account on or
Payment Due Date will be 28th May. Hence a before the payment due date, to avoid Late
purchase made on 5th April will have a credit Payment charges. Refer section ‘Schedule of
period of 54 days, while a purchase made on Charges’ for details.
2nd May will have a credit period of 27 days Over Limit charges (excluding Infinia, Infinia -
Metal Edition) limit applicable on total
v. Finance charges for both revolving credit outstanding exceeding the Credit limit at the rate
and cash advances: of 2.5% of the overlimit amount subject to
minimum of ₹550 basis explicit consent. In case
Charges
the Cardholder proposes to avail any limit over
Variant (excluding GST)
and above the sanctioned Credit Limit, the
Monthly Annually
Cardholder shall, in the form and manner as may
Infinia, Infinia (Metal
be stipulated by the Bank, explicit consent for
Edition), Diners Black
such additional limit (Over Limit) as may be
Metal Edition, Diners
1.99% 23.88% approved by the Bank in its sole discretion. Upon
Black, BizBlack Metal
grant of such explicit consent by the Cardholder,
Card, H.O.G Diners
the sanctioned Credit Limit of the Cardholder
Club
shall stand increased by the amount equivalent
Tata Neu Infinity 3.49% 41.88%
to the Over Limit.
Tata Neu Plus 3.75% 45.00%
The following illustration will indicate the
All other variants 3.60% 43.20%
method of calculating various charges
For Cards issued against Fixed Deposit - 1.99% Assume that you have paid all previous dues in
per month (23.88% annually) applicable from full and do not have any amount outstanding in
transaction date (Effective 1st Oct'22, will carry your Card Account. Your statement date is 18th
the same revolving rate as per the card variant) of every month. The following is the list of
Finance charges are payable at the monthly transactions you have done on your card
percentage rate on all transactions from the date account.
of transaction in the event of the Cardmember Date Transaction Amount
choosing not to pay his balance in full, and on all
10-Apr Goods purchase ₹15,000
cash, advances taken by the Cardmember, till
they are paid back. Finance charges, if payable, 15-Apr Garments purchase ₹5,000
are debited to the Cardmember's account till the Total Amount
outstanding on the card is paid in full. due = ₹20,000
Finance charges on cash advances are 18-Apr Statement Date Minimum
applicable from the date of transaction until the Amount Due =
payment is made in full. ₹1,000
When the customer carries forward any 12-May Payment into card ₹2,000 (Credit)
outstanding amount or avails of Cash Advance,
Version 2.2 Dated – Jan-2024

account (Late
a finance charge calculated by average Daily payment charges will
Balance Method, will apply to balances carried be applicable here)
forward and to fresh billings.
If a Cardholder avails of the revolving credit 14-May Groceries purchase ₹1,000
facility of the HDFC Bank Credit Card and hence 15-May Card Payment ₹15,000
chooses to pay an amount less than the total th
Thus, on the statement dated 18 May, following
amount due reflected in the monthly billing will reflect as the component of the total amount
statement, the entire outstanding amount except payable by you.
charges would attract finance charges and all
new transactions will also attract finance charges

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Interest calculated = (outstanding amount* e. Interest on ₹15,000 @ 3.6% per month (i.e.,
3.6% per month (i.e., 43.2% per annum) * No of 43.2% per annum) from 19 Apr to 14 May (i.e. for
days) / 365. Therefore, 26 days) = ₹461.59
a. Interest on ₹15,000 @ 3.6% per month (i.e., Interest on ₹8,000 @ 3.6% per month (i.e., 43.2%
43.2% per annum) from 19 Apr to 11 May (i.e. for per annum) from 15 May to 18 May (i.e. for 4
23 days) = ₹408.33 days) = ₹37.87
Interest on ₹13,000 @ 3.6% per month (i.e., Interest on ₹5,000 @ 3.6% per month (i.e., 43.2%
43.2% per annum) from 12 May to 14 May (i.e. per annum) from 19 Apr to 18 May (i.e. for 30
for 3 days) = ₹46.16 days) = ₹177.53
Interest on ₹5,000 @ 3.6% per month (i.e., 43.2% Interest on ₹1,000 @ 3.6% per month (i.e., 43.2%
per annum) from 19 Apr to 14 May (i.e. for 26 per annum) from 17 May to 18 May (i.e. for 2
days) = ₹153.86 days) = ₹2.37
Interest on ₹3,000 @ 3.6% per month (i.e., 43.2% Total interest = ₹679.36
per annum) from 15 May to 18 May (i.e. for 4 f. Late Payment Charges = ₹800 (excluding
days) = ₹14.20 Infinia)
Interest on ₹1,000 (fresh spends) @ 3.6% per g. GST@ 18% of interest and late payment
month (i.e., 43.2% per annum) from 15 May to 18 charges = ₹266.29
May (i.e. for 5 days) = ₹5.92 h. Total principal outstanding amount = ₹14,000
Total interest = ₹628.47 (₹1,000 fresh spends + balance ₹13,000
b. Late Payment Charges = ₹800 (excluding outstanding from last month's billing period)
Infinia) Hence Total Amount Due = (e) + (f) +(g) + (h) =
c. GST@ 18% of interest and late payment ₹15,745.65
charges = ₹257.12
d. Total principal outstanding amount = ₹4,000 Please note that the Finance Charges and other
(₹1,000 fresh spends + balance ₹3,000 charges are subject to change at the discretion of
outstanding from last month's billing period) HDFC Bank.
Hence Total Amount Due = (a) + (b) +(c) + (d) = For a list of charges that may be levied at specific
₹5685.60 instances, please refer to the Schedule of
Charges available at the end of this document.
The following illustration will indicate the Minimum Amount Due (MAD) - 5% of Retail
method of calculating various charges for Balance / Cash Advance Balance and finance
BizBlack Metal Card, BizPower, BizGrow & charges and 100 % of charges, Loan EMI billed
BizFirst under cards, levies and Taxes and rounded to the
next higher 10th digit.
Date Transaction Amount (For Paytm HDFC Bank Digital Credit Card:
10-Apr Goods purchase ₹15,000 10% of Retail Balance / Cash Advance
Balance and finance charges and 100% of
15-Apr Garments purchase ₹5,000
Charges, Loan EMI billed under cards, levies,
Total Amount and taxes)
due = ₹20,000
18-Apr Statement Date Minimum Example: If the MAD amount is ₹1,503.50
Amount Due = (Rupees one thousand five hundred and three
₹1,000 and paise fifty only), post computation it will be
rounded off to next multiple of tenth digit i.e.,
12-May Payment Due Date ₹1,510.00 (Rupees one thousand five hundred
Version 2.2 Dated – Jan-2024

15-May Payment into card ₹7,000 (Credit) and ten only).

account (Late 1st Oct'22 ONWARDS
payment charges will EXAMPLE (fig. in ₹)
be applicable here) Retail / Cash
17-May Groceries purchase ₹1,000 A 50,000
Outstanding Balance
B Finance Charges 1,800
Interest calculated = (outstanding amount* C Over Limit Charges 550
3.6% per month (i.e., 43.2% per annum) * No of D Late Payment Fee 1100
days) / 365. Therefore,

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 E Payment Return Fee 500 B Statement Due 25,000.00
F Easy EMI - Principal 500 C MAD 1,250.00
Payment Due Date 25th May 24
G Easy EMI - Interest 1,500 D
TOTAL AMOUNT DUE 55,950 E Grace Date 28th May 24

Minimum Amount Due Calculation F Unbilled usage - 1st May 5,000.00

Retail / Cash to 28th May 24
Outstanding Balance + G Total Outstanding as of 30,000.00
H Finance Charges* (5% of 2,590 5% 28th May 22(B+F)
(₹50000/- + ₹1800/-) H Payment Received - MAD 30th May 22
I Over Limit Charges 550 100% - Rs.1250.00
I LPC Levied only on 800
J Late Payment Fee 1,100 100%
Statement Balance
K Payment Return Fee 500 100%
L Easy EMI - Principal 500 100% vii. Charges in case of default (no payment
M Easy EMI - Interest 1,500 100% or delayed payment): Basis Credit Card bill
Minimum Amount Due 6,740 amount (excluding Infinia (Metal edition))
* For the purpose of MAD calculation 5% of Outstanding Late Payment Charges
Finance Charges (3.6% per month i.e., 43.20% Balance (Excl. GST)
p.a.) is being considered. Less than ₹100 Nil
The below illustration is prepared on the ₹100 to ₹500 ₹100/-
assumption that the customer has not made the ₹501 to ₹5,000 ₹500/-
payment on time nor cleared the Total Amount ₹5,001 to ₹10,000 ₹600/-
Due (TAD). ₹10,001 to ₹25,000 ₹800/-
For more details, refer welcome kit or FAQs and ₹25,001 to ₹50,000 ₹1100/-
Terms & Conditions section mentioned on HDFC More than ₹50,000 ₹1300/-
Bank website www.hdfcbank.com. The following
illustration will indicate the method of calculating B) Drawal Limits
LPC: i. Credit limit: HDFC Bank at its sole discretion
LPC Illustration will determine the Cardmember's credit limit and
cash withdrawal limit. (Add-on Cardmembers
A Statement Date 1st May 22
share the same limit as the primary cardholders).
B Statement Due 25,000.00 ii. Available credit limit: These limits are
C MAD 1,250.00 communicated to the Card member at the time of
Payment Due Date 20th May 22 card delivery and in the monthly statements. The
D available credit limit at the time of the statement
E Grace Date 23rd May 22 generation is provided as a part of the monthly
statement. HDFC Bank will review the
F Unbilled usage - 1st May 5,000.00 Cardmember account periodically and may
to 23rd May 22 decrease the Cardmember's credit limit basis
G Total Outstanding as of 30,000.00 their internal criteria. In such an instance, the
23rd May 22(A+E) Bank will immediately inform including the
H Payment Received - MAD 25th May 22 reason thereof, by SMS or e-mail followed by
Version 2.2 Dated – Jan-2024

- Rs.1250.00 confirmation in writing. Cardmembers seeking to

I LPC Levied only on 800 have their credit limit increased can do so by
Statement Balance writing to the Bank and providing financial
documents declaring their income. The Bank, at
LPC Illustration for BizBlack Metal Card, its sole discretion and based on such new
BizPower, BizGrow, BizFirst: documents provided, may increase the credit
limit of the Cardmember.
LPC Illustration iii. Cash withdrawal limit: 40% of the Credit
A Statement Date 1st May 24 Limit (Not Applicable for Paytm HDFC Bank

Page 9 of 23 Back to Table of Content

Digital Credit Card as cash withdrawal is not Charges. Cardmembers are advised to drop local
allowed) cheques well in advance of the Payment due
date to ensure payment reflects on the card
C) Billing
account within the Payment due date. Any unpaid
i. Billing statements - periodicity and mode
Minimum Amount Due of the previous statements
of sending: HDFC Bank will send the
will be added to the Cardmember's current
Cardmember a monthly statement showing the
Minimum Amount Due in addition to the
payments credited and the transactions debited
outstanding exceeding the Cardmember's Credit
to the Cardmember's account since the last
Limit.
statement. The Bank will mail a statement of
Payments made towards the card outstanding
transactions in the card account every month on
are acknowledged in subsequent statements.
a pre-determined date, to the mailing address /
Payments received against the Cardmember's
email ID on record with the bank. Mode of the
card outstanding will be adjusted against all Pre-
statement will be Physical / email as per
closure of loans (Loan Principle outstanding /
customer’s choice. Cardholders shall be
Pre-closure Charges + GST), GST, Fees &
provided a one-time option to modify the billing
Charges (Other than Finance Charges), Finance
cycle of the credit card as per their convenience
Charges, EMI, Cash Advances and Retail
by contacting phone banking or sending physical
Purchases in that order.
letters as updated in MITC.
iii. Method of payment: Payments towards the
ii. Minimum amount payable: 5% of Retail
card account may be made in any of the following
Balance / Cash Advance Balance and finance
ways:
charges and 100% of Charges, Loan EMI billed
under cards, levies, and taxes, previous month a) NetBanking & ATM: In case the Cardmember
outstanding and rounded to the next higher 10th has an HDFC Bank account, they can make the
digit. However, Payment through NetBanking & ATMs.
• In cases where MAD value is calculated as per b) Standing Instruction: In case the
the aforementioned details falls below or equal Cardmember has an HDFC Bank account, they
to Rs 200, the MAD value will be charged as can opt for a Standing Instruction facility, where
Rs 200/- funds can be automatically transferred from the
Cardmember's HDFC Bank account to the
• Where statement value of Total Amount Due
Cardmember's card account on the Payment due
(TAD) is Rs 200 and lower, MAD will be equal
date. The Automatic debit will be processed on
to TAD.
the registered account nominated by the
(For Paytm HDFC Bank Digital Credit Card: 10% Cardmember on the Payment Due Date and will
of Retail Balance / Cash Advance Balance and be credited to the Card Account.
finance charges and 100% of Charges, Loan EMI In the event of non-realization of the complete
billed under cards, levies, and taxes) standing instruction (SI) amount, which is set by
Retail Balance means all purchases of goods or the Cardmember, SI return charges shall be
services through store or online from the Credit levied to the Cardmember on the net payable
Card, excluding all Cash Advances, Balance amount post payment attempts. The cardholder
Transfers, Instalment Payment Plans, other acknowledges and agrees that recovery of
credit plans, fees, and charges. Minimum Amount Due (MAD) post failure to
HDFC Bank Credit Cards offer the Card-member recover Total Amount Due (TAD) shall lead to
the facility of revolving credit. The Cardmember levy of the autopay return charges on the net
may choose to pay only the Minimum Amount payable amount remaining due and outstanding
Version 2.2 Dated – Jan-2024

Due printed on the statement. The balance on the payment due date.
outstanding can be carried forward to Examples:
subsequent statements. The Cardmember can Scenario 1: Cardmember opts for SI facility on
also choose to pay the Total Amount Due or any Total Amount Due (TAD) and the SI amount is
part of the amount above the Minimum Amount ₹10,000 and system recovers only ₹500
Due. (Minimum Amount Due) due to insufficient funds
Such payment should be made before the in the nominated account, payment return fee will
Payment Due Date. Clear funds need to be be levied on the net payable amount i.e., ₹10,000
credited to HDFC Bank Card account on or - ₹500 = ₹9,500. Similarly, if the system is able to
before payment due date to avoid Late Payment recover only partial amount for example, ₹200

Page 10 of 23 Back to Table of Content

which is less than Minimum Amount Due (MAD) v. Complete postal address of card-issuer:
payment return fee will be levied on the net Manager, HDFC Bank Cards P.O. Box 8654,
payable amount i.e., ₹10,000 - ₹200 = ₹9,800 Thiruvanmiyur, Chennai – 600 041
Scenario 2: Cardmember opts for SI facility on vi. Toll free number, email-id, and dedicated
Total Amount Due (TAD) and the SI amount is telephone number for SMS for customer care
₹10,000. If partial payment is received for services, contact details of Grievance
example, ₹200 prior to the payment due date and Redressal Official: The Cardmember can
subsequently standing instruction facility fails, contact HDFC Bank Credit Cards for making any
payment return fee will be levied on the net enquiries or for any grievance redressal through:
payable amount i.e., ₹10,000 - ₹200 = ₹9,800
• Call centres: 1800 202 6161 / 1860 267 6161
c) NEFT / RTGS / IMPS: Customer can also within India / +91 22 6160 6160 from outside
make payment through NEFT / RTGS fund India
transfer mode from other bank account (use
IFSC code HDFC0000128) or use the VISA • Infinia / Infinia (Metal Edition) / Diners Black
Money transfer facility / IMPS. Metal Edition/ Diners Black customers:
d) Bill Desk: In case the Cardmember does not Please visit https://www.hdfcbank.com/Infinia
have an HDFC Bank account, cardmember can for 24 hours dedicated customer care number
make the Payment through Bill Desk facility using • BizBlack Metal Card Customers:
other bank account.
Call Centre - 1800 266 3310
e) Cheque / Draft: By dropping the payment
instrument (Cheque or draft) into any of the Concierge - 1800 118 887
HDFC Bank Credit Card drop boxes placed in the • Marriott Bonvoy HDFC Bank Customers:
HDFC Bank branches and ATMs. The Cheque 1800 309 3100 For dedicated concierge
Draft should be made payable to HDFC Bank services (9am – 9pm).
Card Number xxxx xxxx xxxx xxxx. Kindly ensure • Mail: Manager, HDFC Bank Cards P.O. Box
that the cheque/draft is deposited at least 3 8654, Thiruvanmiyur, Chennai – 600 041
working days before due date in case of HDFC
Bank cheque and 5 working days before due date • email: [email protected]
for Non-HDFC Bank cheque. • Grievance Redressal Official: 044 6108 4900
f) Cash Payment: Through Cash Payments at between 09:30 AM to 05:30 PM Monday to
the bank branches. Friday.
iv. Billing disputes resolution: All the Contents SECTION II: OTHER MITC
of the statement will be deemed to be correct and D) Default and Circumstances
accepted if the Cardmember does not inform i. Procedure including notice period for
HDFC Bank of the discrepancies within 30 days reporting a cardholder as defaulter: Grace
of the Statement Date in writing. On receipt of days of 3 days is allowed from the payment due
such information, HDFC Bank may reverse the date on credit card accounts, where payments
charge on temporary basis pending investigation. are not overdue. The payment due date as
If on completion of subsequent investigations, mentioned on the credit card statement is the
the liability of such charges is to the date by which clear funds must be credited to the
Cardmembers account, the charge will be credit card, however 3 grace days are provided
reinstated in a subsequent statement along with to accommodate for processing time of
the associated charges. Upon receipt of dispute payments. The Bank shall report a credit card
from customers, within a maximum period of account as 'past due' to credit information
Version 2.2 Dated – Jan-2024

Thirty days, Bank would provide necessary companies (CICs) and levy late payment charges
documents, wherever applicable as received when a credit card account remains 'past due' for
from the Member Bank, subject to operating more than 3 days. The number of 'days past due'
guidelines laid down by the respective franchisee and late payment charges shall, however, be
like Visa / Master Card / Diners Club / Rupay, etc. computed from the payment due date mentioned
GST levied will not be reversed on any dispute in the credit card statement.
on Fee & Charges / interest. In the event of default, the Cardmember will be
sent reminders from time to time for settlement of
any outstanding on the card account, by post,

Page 11 of 23 Back to Table of Content

fax, telephone, e-mail, SMS messaging and/ or be entitled to recover the same in accordance
engaging third parties to remind, follow up and with the relevant laws in force.
collect dues. Any third party so appointed, shall
v. Available insurance cover, if any, for
adhere fully to the code of conduct on debt cardholder and date of activation of policy
collection. including nomination details
In case the cardholder fails to make payment of
either the Minimum Amount Due or the total Select Credit Card variants have a
amount due, under each monthly billing complimentary insurance cover on the Card. The
statement, the bank shall notify the customer of policy coverage starts from the date of the Credit
such non-payment and its intention to report the Card set up. For information on updating
cardholder as defaulter to the Credit Information nominee details and terms and conditions,
Companies (CIC) in case the cardholder fails to please refer to usage guide.
pay the Minimum Amount Due or the total E) Termination / Revocation of Card
amount due within 7 (seven) days. Membership
ii. Procedure for withdrawal of default report i. Procedure for surrender / closure of card
and the period within which the default report by cardholder: I/ We understand that the usage
would be withdrawn after settlement of dues of the HDFC Bank International Credit Card(s)
In case the cardholder makes the payment of shall be strictly in accordance with exchange
either the Minimum Amount Due or the total control regulations, law of the land or of the
amount due after the expiry of 7 (seven) days’ Regulatory authorities as applicable from time to
notice period, the Bank shall update the status time, the card will not be used for transactions
within 30 (thirty) days from the date of settlement involving Forex trading, lottery, betting, gambling,
of dues. In case a transaction is disputed by dating, Bitcoins, Virtual currency which I/We
customer, a temporary credit equivalent to the undertake as my/our responsibilities to keep
amount disputed by customer will be provided to myself/ourself updated of and in the event of any
the Credit Card account of the customer. failure to do so , I/We will be liable for action
under the Foreign exchange management act
iii. Recovery procedure in case of default 1999 or its statutory modifications or re-
In case of default, upon a demand made by the enhancement thereof.
bank, if the balance amount due on the card is
not repaid within the prescribed time; bank shall ii. Link provided exclusively for the above on
have a right of lien and set-off without notice on the website
all monies belonging to the Cardmember and/or In case any customer wishes to close / surrender
Add- on Cardmember held in any account or in the card – the customer may place the request
custody of the bank. During settlement of through below channels.
redemption, in case available Reward Points Channels Path / Contact details
balance is lesser than Points required for the
www.hdfcbank.com > Log in >
transaction, the bank reserves rights to debit the
Credit Cards > Card Control >
differential amount on the Customers MyCards
Services > Other Action > Card
Card/Account.
Closure
iv. Recovery of dues in case of death / Visit www.hdfcbank.com >
permanent incapacitance of cardholder EVA Click on EVA icon > Type
The death or incapacity of Cardmember including Closure of Credit Card.
insolvency, dissolution, bankruptcy or winding
up, shall automatically result in cancellation of the Branch Simply visit branch and speak
Version 2.2 Dated – Jan-2024

card issued to the Cardmember as well as any Banking to our staff

Add-on Cardmembers. The card would also be
liable to be suspended on instructions from any
Government or Regulatory body. On cancellation iii. Contact details for the cardholder to
or suspension of the card, all amounts initiate closure / hotlisting – email-id,
outstanding on the card account shall be deemed dedicated telephone number for SMS, IVRS
to have become due immediately.
Notwithstanding the Cardmember’s obligation to
pay all outstanding amounts forthwith, Bank shall Path / Contact details

Page 12 of 23 Back to Table of Content

 Channels With a view to ensure that the Credit Card is
Phone being used as per the regulatory guidelines,
1800 202 6161 / 1860 267
Terms and Conditions and applicable policies of
Banking/ IVR 6161 (accessible across India)
the Bank, Bank shall have a right to run periodic
Phone Banking: checks on the Credit Card usage to identify
BizBlack Metal 1800 266 3310 whether there is excessive utilization of credit
Card customer limit beyond the sanctioned limit in one statement
70700 22222 > Type Close cycle, unusual or excessive utilization at few
WhatsApp
Credit Card > Option will be select merchants, possible collusion with
Banking
displayed for hotlisting merchant and/or usage towards non-personal/
Write us at business related requirements, over-use/ misuse
Email customerservices.cards@hdfc of features/ offers/ programs towards
bank.com accumulation of undue reward points/ cash back
Once the request is raised through above / other benefits amongst others. Based on the
channels, no transaction can be made through usage patterns, if any of these is suspected by
the card from immediate effect as the same will the Bank, Bank may take restrictive action on the
be blocked. Credit Card. Such action can be with immediate
effect and may include but not be limited to
Any transactions incurred by the Cardmember
withdrawal of features/ benefits as well as
prior to the closure of card, and which is
complete termination of the Credit Card. If any
presented / claimed at a later point by the
such action is taken by the Bank onus will be on
merchant shall be billed to the Cardmember for
customer to provide satisfactory proof of bona
effecting necessary payments towards such
fide usage to reinstate the Credit Card and
transactions. The Cardmember shall be is
attached features/ benefits as may be deemed fit
obligated to pay for any transactions which were
by the Bank. Bank's decision in this regard shall
incurred prior to the closure date of the card and
be final and binding on the customers.
the Bank shall report these outstanding
payments of the Cardmember to CICs, if unpaid. In such a situation, the Cardmember must
(subject to any default or other notice required by
If a credit card has not been activated or used
law) immediately pay HDFC Bank the total
within 30 (thirty) days of card open date., the
outstanding balance on the Account. This
Bank shall intimate the cardholder about non-
includes all amounts due to HDFC Bank under
usage or non-activation of the card and request
the Agreement, including all transactions and
the cardholder to activate or start using the card
other amounts not yet charged to the Account.
within 7 (seven) days from the date of such
The card will not be considered as closed until
intimation. If the cardholder does not start using
the Cardmember has paid all such due amounts
the card within a period of 7 (seven) days, the
card account shall be closed by the Bank. New Variant will be issued when a customer
request for a reissue of Hot-listed Phased
In case the Bank notices unusual and abnormal
out/Actively not sourced cards. We will be
transaction patterns in the use of the Card, the
offering a currently active variant in place of the
Bank will try to establish contact with the
phased-out card. Please note that when an Add-
customer on the registered phone number of the
On request is received from a customer who is
customer available on its records to verify the
using a phased-out card, then the Add-On
bonafideness of the card transaction. Failure on
request will be accepted, but the customer will
the part of the Bank to establish contact with the
receive a new market active Primary and Add-On
customer, the Bank may restrict/terminate the
card in place of the old variant.
Version 2.2 Dated – Jan-2024

use of the Card without any further notice, if the

Bank reasonably believes it necessary for the iv. Procedure for closure of card account if
sake of the Cardholder and for security reasons the card has not been used for more than one
HDFC Bank can suspend the facility on the Credit year
Card, if the Cardmember defaults on payment Please note that if a credit card has not been
due or exceeds the credit limit extended. The used for a continuous period of 1 (one) year, the
Credit Card must not be used after the Bank will intimate the cardholder about non-
Agreement has ended or if the card account is usage of the card and request the cardholder to
suspended. start using the card within 30 (thirty) days from
the date of such intimation. If either no reply is

Page 13 of 23 Back to Table of Content

received from the cardholder or the cardholder Card Account and other Add-on cards will be
does not start using the card within a period of 30 invalidated from usage.
(thirty) days, the card account shall be closed by B) The Bank is not liable or responsible for any
the Bank, subject to payment of all dues by the type of transaction (Online/Physical/Contactless
cardholder. (Tap and Pay or Wifi/Others) transaction incurred
F) Loss/ Theft/ Misuse of Card on the card account prior to time of reporting of
i. Procedure to be followed in case of loss/ the loss of the card, and the Cardmember will be
theft/ misuse of card-mode of intimation to wholly liable for the same. Card swipe
card-issuer: In case of loss / theft / misuse of the transactions may get processed by merchants
card, customer can immediately hotlist / block the without PIN / additional authentication like OTP,
card by raising a request through below channels when it is initiated on merchants located outside
India as it may not be a mandate in those
Channels Path / Contact details countries. Cardmember is wholly liable for all
Net Banking www.hdfcbank.com > Log in > transactions prior to reporting of loss of the card.
Credit Cards > Select the Card After the receipt of proper notification of the loss
from Your Credit Cards > by the bank, the Cardmember's subsequent
Block liability is zero. In addition to notifying HDFC
Mobile Mobile banking home page > Bank about the loss or theft of the card, the
Banking Pay > Credit Cards > Select Cardmember must report any theft of cards to the
the Card from Your Credit Police and lodge a Police Complaint and provide
Cards > Block a copy of Police complaint to the Bank.
MyCards - https://mycards.hdfcbank.com C) The Cardmember will be liable for all losses in
PWA > enter registered mobile#> case of misuse of the card by someone who
Card control > Services > obtained the PIN or the card or OTP with or
Security > Hotlist without the consent of Cardmember or an
EVA Visit www.hdfcbank.com > Additional Cardmember. If the Cardmember has
Click on EVA icon > Credit acted fraudulently the Cardmember will be liable
Card Service > Block Card for all losses. If the Cardmember acts without
Phone 1800 202 6161 / 1860 267 reasonable care, the Cardmember may be liable
Banking / 6161 (accessible across India) for all losses incurred.
IVR D) The Cardholder is under obligation to take all
Phone 1800 266 3310 appropriate steps to keep the card (including the
Banking: add-on card/s) safe and not to record the PIN,
BizBlack OneTime Password (OTP) or any other
Metal Card token/code issued from time to time, in any form
customer that would be retrievable or otherwise accessible
WhatsApp 70700 22222 > Type Hotlist to any third party if access is gained to such a
Banking Card > Option will be record, either honestly or dishonestly.
displayed for hotlisting E) HDFC Bank may, without referring to the
SMS SMS “Block CC ****” on Cardmember or any additional
7308080808 Cardmember, give the police or other relevant
**** last 4 digits of registered mob number
authorities any information that HDFC Bank
A) The Cardmember must notify the 24-Hour Call consider relevant about the loss, theft, misuse of
Center immediately if the Primary Card or any a Card or PIN.
Additional credit card is misplaced, lost, stolen, F) An optional insurance product may be availed
Version 2.2 Dated – Jan-2024

mutilated, not received when due or if he/she of by the card members, at his/her own
suspects that the Credit Card is being used discretion, to cover the liability arising in the event
without Cardmember's permission. Once a card of any fraudulent transactions on the Credit Card.
is reported lost, it should not, under any For further details and terms and conditions of
circumstance be used if found by the such Insurance cover, kindly contact our
Cardmember subsequently. As the Add-On card representative of the Bank.
is an extended facility given on the Primary Card
G) HDFC Bank Contactless Cards allows you to
Account, the Add-on card is rendered invalid
pay with a simple tap. To make a transaction of
when the primary card is reported lost. Similarly,
₹5,000 or less, just tap to pay with your
if the Add-on card is reported lost, the primary

Page 14 of 23 Back to Table of Content

contactless card and you won't need to sign or • Email us
enter any PIN. Contactless transactions are as • Report unauthorised e-transactions
secured as any chip or PIN based transactions. (Transactions not done by you)
The Bank is not liable or responsible for any • Chat with us
transactions incurred on the Card Account prior
to time of reporting or delay in reporting of the • Block / Unblock credit card
loss or misuse of the card and the Card member • Check your credit card outstanding amount
will be wholly liable for the same. Terms and • Credit cards mis-selling or harassment
Conditions mentioned in the card member related complaints
agreement is applicable for all contact-less cards Second level touch points: If you have not
and contact-less transactions. received a satisfactory response for your queries
ii. Web-site link, phone banking, SMS, e-mail, with other channels. Please write to Mr.
IVR, a dedicated toll-free helpline, reporting to Shanmugasundar R (Grievance Redressal
nearest branch, etc. for reporting Officer). The Cardmember can contact HDFC
unauthorised transactions and initiating Bank Credit Cards for making any enquiries or for
blocking of card any grievance redressal through:
If customer suspects any unauthorised • Call Centres: 1800 202 6161 / 1860 267 6161 If
transaction, customer should inform the bank you are not in India: +91 22 61606160
through channels mentioned in Section E(ii) & • Call Centre (BizBlack Metal Card): 1800 266
E(iii) for blocking of card to avoid further 3310
unauthorised transaction or misuse. • Post: Manager, HDFC Bank Cards P.O. Box
iii. Liability of cardholder in case of (i) above 8654, Thiruvanmiyur, Chennai - 600 041
in terms of RBI circular ref. • Email:[email protected]
DBR.No.Leg.BC.78/09.07.2005/2017-18 dated • Grievance Redressal Officer: Reach us on
July 6, 2017 on ‘Customer Protection – phone 04461084900 between 09.30 a.m. to
Limiting Liability of Customers in 05.30 p.m. Monday to Friday
Unauthorised Electronic Banking Please note that the mechanism and timelines of
Transactions’ as updated from time to time: Grievance Redressal Policy is available on the
In case of loss/ theft/ misuse of card, the Bank website – www.hdfcbank.com and the same can
shall be guided by the ‘Customer Protection be accessed by following the path – Our
Policy’ updated on the website of the Bank which Corporate Commitment -> Citizens Charter
has been formulated based on the RBI circular -> Grievance Redressal
on Customer Protection – Limiting Liability of ii. Timeline for redressal of grievances:
Customers in Unauthorised Electronic Banking Customer Grievance will be addressed within a
Transactions’ as updated from time to time. period of 30 days, if your issue still remains
(RBI Circular - ref. DBR. No. Leg.BC.78/ unresolved or if you have not received response
09.07.2005/2017-18 dated July 6, 2017) within 30 days of lodging a complaint, you may
Please Note you can refer the Customer approach the Banking Ombudsman appointed by
Protection Policy Note by visiting the Reserve Bank of India.
www.hdfcbank.com > Useful Links > Our iii. Compensation framework for
Corporate Commitments > Customer unsuccessful / failed transactions, delay in
Compensation Policy. redressal of grievance, delay in closing of
G) Grievance Redressal and Compensation account / blocking of lost or stolen cards,
Framework etc.: In case of unsuccessful transaction / failure,
Version 2.2 Dated – Jan-2024

i. Grievance redressal and escalation as per Harmonisation of TAT, the Bank will
process: reverse blocked amount within 5 days. In case if
First level touch points: Queries / Feedback / the merchant claims such transaction, the regular
Complaints. The customer can reach out to the dispute process will be followed as per franchise
following channels: guidelines which is covered in the compensation
• Online Dispute Resolution policy.
• Call us The timeline is specified and updated in the
compensation policy displayed on the bank
• Visit us website under Our Corporate Commitment >
• Write to us Citizens Charter > Customer Compensation

Page 15 of 23 Back to Table of Content

Policy > Credit Cards where it is established that information is being provided in the terms of the
the Bank had issued and activated a credit card Credit Information Companies Regulation Act,
without written consent of the recipient, the Bank 2005. In view of this we wish to inform the
would reverse the charges immediately and also Cardmember that the bank can disclose any
pay a penalty without demur to the recipient information relating to credit card(s) default by
amounting to twice the value of charges reversed the customer to the Credit Information
in this regard. Operation of credit account shall Companies to any other credit bureau (Existing
be in accordance with HDFC Bank credit card and Future) in case the card is overdue, with due
terms and conditions. Transactions reported as intimation to the cardholder. The Bank hereby
erroneous by customers, which require specific informs the Cardmember that fresh/ update on
reference to a merchant establishment will be cardholder’s data on receipt of payment towards
handled as per chargeback rules laid down by overdue card accounts will reflect in CIBIL / other
card networks (VISA / MasterCard / Diners / credit bureaus within a period of 30 (Thirty) days
RuPay). The Bank will provide explanation and, from the date of receipt of payment by the bank.
if necessary, documentary evidence to the We also wish to inform the Cardmember that the
customer within a maximum period of sixty days. bank will, at its own discretion, record specific
Failure on the part of the card-issuers to conversations between the Cardmember and the
complete the process of closure of credit card representative of the Bank, in cases of grievance-
within seven working days shall result in a related conversation or payments-recovery-
penalty of ₹500 per day of delay payable to the related conversations or any other
customer, till the closure of credit card, provided conversations, that the Bank may deem fit.
there is no outstanding in the credit card account. I) Reward Points and Cashpoints
iv. Contact particulars of card-issuer - 24- Reward Points will be earned for transaction
hour call centres, email-ids, helpline, other amounts in multiples of ₹150, residual amounts
important telephone numbers: The or transactions below ₹150 will not earn Reward
Cardmember can contact HDFC Bank Credit Points. For Silver cards and Freedom Plus
Cards by: Cards, Reward Points are earned on
• Visit www.hdfcbank.com to know our 24 hours transactions amounts in multiple of ₹200,
call centre number residual amounts or transactions below ₹200 will
• Infinia / Infinia (Metal Edition) / Diners Black not earn Reward Points. For IRCTC HDFC Bank
Metal Edition/ Diners Black customers Credit Card Reward Points are earned on
https://www.hdfcbank.com/Infinia for 24 hours transaction amounts in multiple of ₹100, residual
dedicated customer care number amount or transaction below ₹100 will not earn
• Marriott Bonvoy HDFC Bank Customers: Reward Points. For BizFirst Credit Card,
1800 309 3100 For dedicated concierge CashPoints are earned on transaction amounts
services (9am – 9pm). in multiples of ₹100, residual amount or
transaction below ₹100 will not earn CashPoints
• BizBlack Metal Card Customers:
Phonebanking number - 1800 266 3310 Customers can earn cashback through a)
Concierge number - 1800 118 887 cashback offers and b) redemption of reward
points/CashPoints towards cashback.
• Post - Manager, HDFC Bank Cards P.O. Box
8654, Thiruvanmiyur, Chennai – 600 041 Cashback credits will not be considered as
• email: [email protected] payment for the last statement. Customers need
to effect payment towards the previous statement
H) Disclosure
outstanding.
The Cardmember acknowledges that as per
Cashback amount credited to the card account
Version 2.2 Dated – Jan-2024

existing business practices, the Bank can

will be adjusted towards the next statement
disclose from time to time any information
balance.
relating to the Credit Card(s), to any credit bureau
Bank shall exercise due care on its part in due
(Existing or Future) The Credit Information
course of issuance of card PINs / Codes & and
Companies are an initiative of the Government of
the Bank ensures to share any confidential data
India and Reserve Bank of India to improve the
of the customer/ cardholder only with the said
functionality and stability of the financial system.
customer/ Cardholder.
All banks and financial institutions participating in
The cashback awarded or credited on the
this initiative are required to share customer data
Swiggy HDFC Bank Credit Card shall be in the
with Credit Information Companies and this

Page 16 of 23 Back to Table of Content

form of Swiggy Money available on Swiggy app, received Reward Points in the month of May
which shall be calculated as a percentage of the 2015, then the same will expire in May 2017,
spends with capping per calendar month. For except for Infinia / Infinia (Metal Edition)/ Diners
further details of cashback earned on Swiggy Black Metal Edition/ Diners Black Card/ H.O.G
HDFC Bank Credit Card please see the terms Diners Club card/ BizBlack Metal Card for which
and conditions available at Swiggy HDFC Bank reward points are valid for 3 years, and Easy EMI
Credit Card product page on cards on which cash points are valid for 1 year.
www.swiggy.com, Important notice for Customers who have been
card members on or before 30th June 2015:
Swiggy One Membership shall be governed by
W.e.f. 18th March 2020, when you receive a new
terms and conditions available at
credit card due to upgrade/migration,
https://www.swiggy.com/terms-and-conditions.
replacement, renewal, or re-issuance, etc, the
The reward points awarded or credited on the reward points already accumulated earlier, will
Marriott Bonvoy HDFC Bank Credit Card shall be have limited validity between 1 to 3 years from
in the form of Marriott Bonvoy Points, which shall the date of transfer, depending on the card
be calculated as a percentage of the spends. The variant.
reward points are not static and may be subject • For EasyEMl cards, the Cash points accrued
to special offers, discounts, and benefits as earlier will be valid for 1 year from the date of card
upgrade / migration, replacement, renewal, or re-
applicable, from time to time. For further details
issuance.
of the reward points awarded or credited on the
Marriott Bonvoy HDFC Bank Credit Card please • For Infinia/Infinia (Metal Edition)/ Diners Black
Metal Edition/ Diners Black/ H.O.G Diners Club
see the terms and conditions of the Marriott
card/ BizBlack Metal Cards, the Reward points
Bonvoy HDFC Bank Credit Card available at will be valid for 3 years from the date of card
product page on upgrade/migration, replacement, renewal or re-
www.hdfcbank.com/personal/pay/cards/credit- issuance,
cards, and the terms and conditions of the • For all other card variants, the Reward
Marriott Bonvoy Program available at points/Cash points accrued (as per feature), will
https://www.marriott.com/loyalty/terms/default.m be valid for 2 years from the date of card
i upgrade/migration, replacement, renewal, or re-
issuance,
The reward points awarded or credited on the
e.g., Customer was issued a Regalia First credit
Tata Neu Plus/Infinity HDFC Bank Credit Card
card on Feb’14. His/her card which has
shall be in the form of Tata NeuCoins, which shall
accumulated 50,000 reward points is being
be calculated as a percentage of the spends. The replaced (due to lost card, renewal etc) in
reward points are not static and may be subject May’20. Post replacement, his/her reward points
to special offers, discounts, and benefits as balance of 50,000 will now have a validity of 2
applicable, from time to time. For further details years from the date of transfer i.e., these points
of the reward points Tata Neu Plus/Infinity HDFC would expire on May’22 if not utilized.
Bank Credit Card please see the terms and For all future Reward points/Cash points that will
conditions of the Tata Neu Plus/Infinity HDFC be accrued after 18th Mar’20, the above validity
Bank Credit Card available at product page on norms will be applicable as per the card variant.
www.hdfcbank.com/personal/pay/cards/credit- Customers* who have received their upgraded,
cards, and the terms and conditions of the Tata replaced, renewal or re-issued cards before 18th
Version 2.2 Dated – Jan-2024

Neu Loyalty Program available at Mar 2020 and have also been a card member*
www.tatadigital.com/terms-and-conditions on or before 30th June 2015: then their accrued
reward/cash points will continue to be valid till the
Credit Card purchases done via UPI mode will date of the next card upgrade/migration,
earn reward points upto a maximum of 500 points replacement, renewal, or re-issuance. Post
in a calendar month. For details, refer Bank’s which the reward/cash points will have limited
website validity as per card variants explained above.
a. Reward Point Validity: Reward Validity of Swiggy Money earned on Swiggy
Points/CashPoints are valid only for 2 years from HDFC Bank Credit Card shall be as per the terms
the date of accumulation. e.g.: - if you have and conditions on Swiggy app www.swiggy.com.

Page 17 of 23 Back to Table of Content

Swiggy Money will expire post 1 year of earning j. With effect from 1st Jan 2023,
the cashback. • Rent payments will NOT earn Reward
For Marriott Bonvoy HDFC Bank Credit, the Points/CashPoints on all the cards.
Marriott Bonvoy Points accrued will not expire as • Government related transactions will NOT
long as there is point earning or Point redemption earn Reward Points/CashPoints on all the
activity at least once every 24 months in your cards except BizBlack Metal Card, BizPower,
Marriott Bonvoy Member Account BizGrow, BizFirst, Business Regalia, Business
Validity of the Tata Neu Coins earned on the Tata Regalia first, Business Money back, CSC
Neu Plus/Infinity HDFC Bank Credit Card shall be small business moneyback, Paytm Business,
as per the terms and conditions of the Tata Neu Flipkart Business, Retailio, Best Price Save
Plus/ Infinity HDFC Bank Credit Card available Smart, Best Price Save Max and Pinelabs
onwww.hdfcbank.com/personal/pay/cards/credit • Education related transactions will NOT earn
cards, and the terms and conditions of the Tata Reward Points/CashPoints on BizBlack Metal
Neu Loyalty Program available at Card, BizPower, BizGrow, BizFirst, Business
www.tatadigital.com/terms-and-conditions Regalia, Business Regalia first, Business
Money back, CSC small business
b. EasyEmi and e-wallet loading transaction will
moneyback, Paytm Business, Flipkart
not accrue Reward Points
Business, Retailio, Best Price Save Smart,
c. Reward Points/CashPoints accrued will be Best Price Save Max, Swiggy HDFC Bank
reversed if a retail transaction is converted into Credit Card and Pinelabs
SmartEMI.
k. With effect from 1st January 2023, Reward
d. W.e.f. 20th Dec 2019, Reward Points accrued Points earned on Grocery transactions will be
for insurance transactions will have a maximum capped per month to:
cap of 5000 per day for Infinia, Infinia (Metal
• 2000 Reward Points for Infinia, Diners Black
Edition), Diners Black Metal Edition, Diners Black
Metal Edition, Diners Black, H.O.G Diners
cards, H.O.G Diners Club & BizBlack Metal Card
Club, Regalia, Regalia Gold, Regalia first,
and 2000 per day for all other credit cards.
BizBlack Metal Card, BizPower, Business
e. For Marriott Bonvoy HDFC Bank Credit Card, Regalia, Business Regalia first, Diners
insurance transactions will have no capping on Privilege, Diners Premium, Harley-Davidson
Marriott Bonvoy Points accrual. Diners Club, Diners Clubmiles, Tata Neu
f. With effect from 1st Jan 2023, Reward Points Infinity cards, Marriott Bonvoy HDFC Bank
redemption for flights & hotels bookings are Credit Card and,
capped per calendar month at 1,50,000 reward • 1000 reward points for the rest of the cards
points for Infinia, 75,000 reward points for Diners l. With effect from 1st Apr 2023, reward points
Black Metal Edition, Diners Black, H.O.G Diners earned on Grocery transactions will be capped to
Club and 50,000 reward points for all other cards. 2000 per month for 6E Rewards XL-Indigo HDFC
g. With effect from 1st Jan 2023, Reward Bank Credit C
Points/CashPoint redemption for Tanishq m.Tata NeuCoins accrued shall be utilizable in
vouchers are capped to 50,000 reward accordance with the terms and conditions of the
points/CashPoint per calendar month for Infinia Tata Neu Plus/ Infinity HDFC Bank Credit Card
cards. available at product page on
h. With effect from 1st Feb 2023, Reward Points www.hdfcbank.com/personal/pay/cards/credit-
redemption for CashBack redemption are cards, and the terms and conditions of the Tata
capped per calendar month to 3000 rewards Neu Loyalty Program available at
points for Millennia, Easy Emi millennia, Bharat,
Version 2.2 Dated – Jan-2024

www.tatadigital.com/terms-and-conditions.
Pharmeasy and Paytm cards and 50,000 reward n. If the Credit Card is not used for more than
points/CashPoints for all other cards. 365 days, Reward Points/CashPoints accrued
i. With effect from 1st Feb 2023, cardmembers will be nullified.
can redeem upto 70% of product/Voucher value o. The Bank reserves the right to cancel or
through Reward Points/CashPoints on select suspend Reward Points/CashPoints accrued on
vouchers/products and pay the remaining the Credit Card if it is in arrears, restructured,
amount via Credit card. This is not applicable for suspension or default or if the Card Account is or
Infinia, Diners Black Metal Edition, Diners Black, is reasonably suspected to be operated
H.O.G Diners Club & BizBlack Metal Cards. fraudulently. Reward Points/CashPoints earned

Page 18 of 23 Back to Table of Content

but not redeemed at the time of death of the amount will have to be paid via the same Credit
Cardmember shall be forfeited. Card limit. This condition applies to all cards
p. When the card member receives a merchant other than those mentioned in above point (i) The
refund for a transaction incurred earlier on the cards are grouped as Regular, Cashback,
card it will be credited to the card account upon Premium,Premium Travel, Professional, Co-
receipt. If the said refund amount is greater than branded and Business cards on the bank's
the last statemented balance / billed outstanding, website.This condition applies for transactions
then the excess amount post adjustment against done on HDFC Bank Smartbuy. This is in effect
last statement balance / billed outstanding will be from 10th June 2019. (The limit mentioned under
refunded to your account, provided the said point (p) and (q) above do not apply to the
merchant refund had originated from a Marriott Bonvoy Points. Please refer to the terms
transaction incurred prior to the last statement and conditions of the Marriott Bonvoy Program
date. If you have not furnished your account available at
number for such credits, kindly call to https://www.marriott.com/loyalty/terms/default.mi
phonebanking to issue DD or visit our nearest s. If the Credit card is blocked due to hot listing
branch for updating the account number. i.e. lost, stolen, etc (or) Card is Returned i.e. not
If the merchant refund received pertains to a delivered due to address change, etc (or)
recent transaction incurred post the last resident card holder holding a Non-resident
statement date, then the refund received will be account (or) de-activation of card till card holder
credited to card account and adjusted against the authorization and is not re-activated within 6
original transaction. months from block placement - For such cases
Such credits posted to the Card Account Reward Points accrued in the card will be
including but not limited to those arising from nullified.
returned goods or services or cancelled t. Customers can earn cashback through
transactions, the Reward Points or cashpoints redemption of reward points/CashPoints towards
accrued as per product feature will be reduced / cashback.
reversed / adjusted. Cashback credits will not be considered as
In case of cancellation of E vouchers that were payment for the last statement. Customers need
availed by redeeming reward points/CashPoints, to effect payment towards the previous statement
the restoration of reward points/CashPoints, if outstanding.
allowed at the discretion of the Bank, would be u. W.e.f Jan’23 Reward Points earned through
allowed at same rate at which the E vouchers transaction having Instant Discount / Cashback
were redeemed. offered by HDFC Bank will be invalid & debited in
q. For flight and hotel bookings, Credit Card 120 days of posting.
members can redeem up to a maximum of 70% v. For Closed Cards:
of the booking value through Reward • Reward points will be available for
Points/CashPoints. Rest of the transaction redemption only for 30 days from the date of
amount will have to be paid via the same Credit card closure. Points will get lapsed post 30
Card limit. This applies to Infinia, Infinia (Metal days of card closure.
Edition), Diners Black Metal Edition, Diners Black • Reward Points redemption is allowed only
cards, H.O.G Diners Club, BizBlack Metal Card,
towards products/vouchers.
BizPower, BizGrow & BizFirst w.e.f. 25th July
2020. This is applicable to retail and business • Cashback redemptions are not allowed on
card variants of Regalia, Regalia First, Regalia closed cards.
Gold and other Diners card variants (ClubMiles, w. Fair Usage Policy as of Oct’23:
Version 2.2 Dated – Jan-2024

Rewardz, Privilege, Premium, Harley-Davidson • The maximum reward points that can be
Diners Club), since 25th Nov 2019. This condition earned in a statement cycle for Infinia/infinia
applies for transactions done on HDFC Bank Metal is 2,00,000.
Smartbuy or the dedicated website portals of the • The maximum reward points that can be
bank for the respective card variants. earned in a statement cycle for Diners Black
r. For flight and hotel bookings, Credit Card Metal Edition, Diners Black, H.O.G Diners
members can redeem up to a maximum of 50% Club Card is 75,000.
of booking value through Reward • The maximum reward points that can be
Points/CashPoints. Rest of the transaction earned in a statement cycle for Regalia Gold,

Page 19 of 23 Back to Table of Content

 Regalia, Business Regalia, Diners Privilege, K) Lounge Access
Diners ClubMiles, Diners Premium and Priority Pass - Charge of $27 + taxes, will be
Harley-Davidson Diners Club Card is 50,000. applicable on all the lounge visits exceeding the
• The maximum reward points that can be complimentary limit.
earned in a statement cycle for Regalia First, Infinia, Infinia (Metal Edition): Complimentary
Business Regalia First is 25,000. priority pass membership for Primary and add-on
• The maximum reward points that can be card holders with unlimited lounge access for
earned in a statement cycle for Money back, priority pass card holder.
Money back plus, Diners Rewards, Freedom Diners Club Credit Card - All visits exceeding the
Card, Business Moneyback is 15,000. complimentary limit will be charged at the
• The maximum reward points that can be prevailing lounge rate inclusive of taxes. Card
validation charges for the lounge will be levied
earned in a statement cycle for Tata Neu
and not reversed.
Infinity* is 50,000.
Please ensure the safety of your Priority Pass to
• The maximum reward points that can be
avoid misuse. The priority pass is not
earned in a statement cycle for Times
transferable. Bank has the right to withdraw the
Platinum,Times Titanium, Tata Neu
Priority Pass membership, or any other benefit
Plus*,IOCL,IRCTC*,Retailo, Medvol,
associated with your credit card if your card is
Pharmeasy, Pinelabs, Equitas Excite,
closed or remains inactive for more than 90 days.
Equitas Elegance is 25,000.
These charges will be billed on your subsequent
• The Maximum reward points that can be
statement within 90 days of date of visit and this
earned in a statement cycle for SOLITAIRE,
transaction will not accrue Reward Points.
BEST PRICE SAVE MAX WALMART,
Currency conversion rate is applicable as on the
TEACHERS, DOCTORS, SIGNATURE,
date of settlement.
VALUE PLUS, GOLD, JET, Corporate
Premium, SNAP DEAL, BUSINESS
Complimentary Lounge Access Within India
PLATINUM, Harley-Davidson Diners Club,
for BizBlack Metal Card and BizPower:
Privilege, SILVER, TITANIUM, ALL MILES,
Biz Black Metal Card: Unlimited lounge access
MARUTI, BUSINESS FREEDOM,
eligible on making min one transaction of any
BUSINESS GURANTEE is 15,000.
amount in previous month (excluding first month
• The maximum reward points that can be
of card issuance)
earned in a statement cycle for BizBlack
Biz Power: two complimentary domestic lounge
Metal Card is 1,50,000, BizPower is 60,000,
access every calendar quarter, additional two
BizGrow is 15,000 and BizFirst is 15,000
complimentary domestic lounge access
(excluding first quarter of card issuance) on min
For Flipkart cards, the maximum cashback
spends of Rs.75,000 in previous calendar quarter
that can be earned under "1% cash back
category" is Rs.25,000 per month. L) Goods and Services Tax (GST): Applicable
on all Fees, Interest, and other Charges. The
(*) applicable only on the spend categories applicable GST would be dependent on place of
that does not have an existing Fair Usage provision (POP) and place of supply (POS). If
Policy POP and POS are in the same state then
applicable GST would be CGST and SGST /
J) Other Important Information UTGST else, IGST. GST For FEE & Charges /
a) HDFC Bank UPI RuPay/ UPI RuPay Biz Interest transactions Billed on statement date will
Version 2.2 Dated – Jan-2024

Credit Card: No physical Credit Card will be reflect in next month statement. GST levied will
provided for customers who were issued with not be reversed on Any dispute on Fee &
HDFC Bank UPI RuPay/ UPI RuPay Biz Credit Charges / interest.
Card and it will be a virtual only card. The virtual M) TDS on withdrawals above Rs 1 crore:
card details will be available in the MyCards TDS@2% is applicable on aggregate cash
platform. Customers can call on the IVR number withdrawals exceeding Rs 1 Cr from accounts
(1860 266 0333) to set the PIN of their virtual and cards, in a FY. Visit www.hdfcbank.com for
card. details.
In line with RBI mandate, basis the nature and
purpose of the transactions carried out on your

Page 20 of 23 Back to Table of Content

credit card, customers are advised not to make 1) Hindi 2) Kannada 3) Malayalam 4) Telugu 5)
any payments to the credit card through FCRA Tamil 6) Bengali 7) Marathi 8) Gujarati 9) Punjabi
accounts. In case, if any payments are observed 10) Oriya 11) Assamese
through these accounts, customer may receive a The Cardmember hereby acknowledges that the
notice from the Ministry of Home Affairs seeking Most Important Terms and Conditions available
explanation for such payments. in regional languages at www.hdfcbank.com is
Please select APR calculator from Important the representative text of the English version of
document tab in the below link: the Most Important Terms and Conditions.
https://www.hdfcbank.com/personal/pay/cards/c The Cardmember agrees and acknowledges that
redit-cards/membership-kit in the event of any inconsistency between the
N) Most Important Terms and Conditions in texts in English and regional languages of the
Regional Languages Most Important Terms and Conditions, the text in
Please Visit www.hdfcbank.com for information English shall prevail and shall be binding on the
on MITC in regional languages, Options available Cardmember
Customer Compensation Policy is displayed on the bank website under Our Corporate
Commitment > Citizens Charter > Customer Compensation Policy > Credit Cards
For any sales queries on mis-selling / harassment / complaints, please write to
[email protected] or call at 18002583838
For Credit Card services like Checking Your Reward Points/CashPoints, Converting Eligible
Spends to EMI and Reporting Credit Card Disputes through SMS, please send an SMS to
7308080808.
There are no pre-defined keywords and you can type your own query to use this facility.
PHONEBANKING NUMBERS
1800 202 6161 / 1860 267 6161 If you are not in India: +91 22 61606160
If you don’t wish to be called about our products and services, kindly login to our website:
www.hdfcbank.com and register yourself in our Don’t call Registration option. Card account levied
with late payment charges in the latest generated statement will be exempted from the cash
processing fee.
O) Additional Schedule - Income Recognition, Overdue: Means, the principal interest/ any charges
Asset Classification and Provisioning pertaining levied on the loan account which are payable but
to Advances- Clarifications (IRACP) have not been paid within the period stipulated as per
the terms of sanction of the credit facility. In other
With reference to the Credit Card application
words, any amount due to the bank under any credit
submitted by me/by us, l/we confirm having
facility is 'overdue' if it is not paid on the due date fixed
understood the following concepts and illustrative
by the bank.
examples (as detailed below) related to due dates,
classification of my/our Card/loan accounts as Appropriation of payments: Payments received
Special Mention Account (SMA)/ Non-Performing against the Cardmember’s card outstanding will be
Asset (NPA) in the course of the conduct of the adjusted against all pre-closure, GST, fees and
accounts. charges, EMI, cash advances and retail purchases in
that order.
Also understand that loan account referred herein
shall be applicable to both the credit card and/or any If in any loan account as on 01.02.21 there are no
other additional loan that may avail from the bank over dues and an amount of ₹X is due for payment
based on the credit card if the application is approved. towards principal instalment / interest / charges, any
payment being credited on or after 01.02.21 in the
(The additional loans would be applicable for cards
Version 2.2 Dated – Jan-2024

loan account will be used to pay off the dues

issued to individual only & subject to certain eligibility
outstanding on 01.02.21.
criteria and includes loans given within the credit card
sanctioned limit or as a separate facility based on Assuming that nothing is paid or there is partial
credit card) payment (₹Y) of dues during February month, the
Concepts / Clarifications / Illustrative Examples overdue as on 01.03.21 will be ₹X-Y.
Dues: mean, the principal/ interest/ any charges Additionally, an amount of ₹Z becomes due as on
levied on the loan account which are payable within 01.03.21, Now any payment/ partial payment into
the period stipulated as per the terms of sanction of the account on or after 01.03.21 will be first
the credit facility/payment due date mentioned in the utilized to pay off the partial due of 01.02.21 (₹X
monthly statement. - ₹Y) If there is more recovery than the ₹X - ₹Y.

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then. After recovering dues of 01.02.21, the remaining SMA-0 Up to 30 days
amount will be treated as recovery towards due of SMA-1 > 30 days and up to 60 days
01.03.21.
SMA-2 > 60 days and up to 90 days
Age of oldest Dues: The age of oldest dues is
reckoned in days from the date on which the oldest Non-performing Asset: Non-Performing Asset
payment is due and continues to remain unpaid in the (NPA) is a loan or an advance where: A term loan
aforesaid illustration, if the Dues relating to 1st Feb’21 where interest and/ or instalment of principal remains
remain unpaid till 01.03.21, the age of the oldest dues overdue for a period of more than 90 days, A credit
is reckoned as 29 days on 02.03.21. card account will be treated as non-performing asset
Classification as Special Mention Account (SMA) if the minimum amount due, as mentioned in the
and Non-Performing Asset (NPA) Lending statement, is not paid fully within 90 days from the
institutions will recognize the incipient stress in loan payment due date mentioned in the statement.
accounts, immediately on Default, by classifying them Illustrative movement of an account to SMA category
as Special Mention Accounts (SMA) The basis of to NPA category based on delay 1 non-payment of
classification of SMA / NPA Category shall be as dues and subsequent upgradation to Standard
follows: category during End of Day (EOD) process
(considering February as a non-leap year month):
Outstanding in the Credit card account or Dues referred hereinto is the Minimum Amount Due/
Additional Loan thereon (For credit card dues EMl amount as mentioned in the loan statement.
referred hereinto is the Minimum Amount Due
as mentioned in the card statement)
Basis for classification - Principal or
SMA Sub-
interest payment or any other
categories
amount wholly or partly overdue
Age of
SMA 1
oldest SMA since/ NPA
Payment Payment NPA
Payment covers dues in SMA class categorizat NPA Date
Due date Date Categorisa
days date ion
tion
covers
Payment Dues as mentioned
01.02.22 01.02.22 0 NIL NA NA NA
in the statement up to 01.01.22
No payment or part payment of
01.02.22 01.02.22 1 SMA-0 01.02.22 NA NA
- dues of 01.02.22
No payment or part payment of
01.02.22 01.02.22 2 SMA-0 01.02.22 NA NA
- dues of 01.02.22
Dues of 01.02.22 not fully paid
01.03.22 01.03.22 is also due at EOD 29 SMA-0 01.02.22 NA NA
01.03.22
Dues of 01.02.22 fully paid,
Due for 01.03.22 not paid at 1 SMA-0 01.03.22 NA NA
EOD 01.03.22
No payment of full dues of
01.02.22 /
01.02.22 AND 01.03.22 at 31 SMA-1 NA NA
03.03.22
EOD 03.03.22
Dues of 01.02.22 fully paid,
Due for 01.03.22 not fully paid 1 SMA-0 01.03.22 NA NA
at EOD 01.03.22
NO payment of dues of
01.02.22, 01.03.22 and 01.02.22 /
01.04.22 60 SMA1 NA NA
amount due on 01.04.22 at 03.03.22
Version 2.2 Dated – Jan-2024

EOD 01.04.22
No payment of dues of
01.02.22 /
01.02.22 till 01.04.22 at EOD 61 SMA 2 NA NA
02.04.22
02.04.22
No payment of dues of
01.02.22 /
01.05.22 01.02.22 till 01.05.22 at EOD 90 SMA 2 NA NA
02.04.22
01.05.22
No payment of dues of
01.02.22 till 0105.22 at EOD 91 NPA NA NPA 02.05.22
02.05.22
Fully paid dues of 01.02.22 at
01.06.22 01.06.22 93 NPA NA NPA 02.05.22
EOD 01.06.22

Page 22 of 23 Back to Table of Content

 Classification - Internal

Age of
SMA 1
oldest SMA since/ NPA
Payment Payment NPA
Payment covers dues in SMA class categorizat NPA Date
Due date Date Categorisa
days date ion
tion
covers
paid entire dues of 01.03.22 &
01.07.22 01.07.22 62 NPA NA NPA 02.05.22
01.04.22 at EOD 01.07.22
Paid entire dues of 01.05.22 &
01.08.22 01.08.22 32 NPA NA NPA 02.05.22
01.06.22 at EOD 01.08.22
Paid entire dues of 01.07.22 &
01.09.22 01.09.22 1 NPA NA NPA 02.05.22
01.08.22 at EOD 01.09.22
Standard
paid entire dues of 01.09.22 & Account STD from
01.10.22 01.10.22 0 NA NA
01.10.22 with No 01.10.22
Over dues

l/we also understand that the aforesaid few examples are illustrative and not exhaustive in nature
covering common scenarios, and that, the IRACP norms and clarifications provided by RBI on the
subjects referred above will prevail.

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