BPM INDUSTRY OVERVIEW
Introduction to business process management
1.BPM stands for Business Process Outsourcing.|Correct
True
False
2.BPM is a one-time rectification process to make things happen.|Correct
True
False
3.Which is the right order?|Correct
Analyze current state >> Focus on identifying areas of improvement >> Build a more
efficient and effective organization
Build a more efficient and effective organization >> Analyze current state >> Focus on
identifying areas of improvement
Focus on identifying areas of improvement >> Analyze current state >> Focus on identifying
areas of improvement
4.BPM Value Proposition process involves which following steps? (Select all the correct
answers.)|Correct
Creation
Improvement
Adoption
Transformation
5.BPMs usually run on the Mantra of __________. (Select all the correct answers.)|Correct
Scale
Error reduction
Compliance improvement
Cost reduction
None of the above
Outsourcing Evolution
1.BPO’s are a subset of Call Centers.|Correct
True
False
2.BPO is more transactional basis while BPM is more transformational.|Correct
True
False
3.Similarity between Call Centers functionalities & BPM work codes are very
high.|Correct
True
False
4.Who came first (in ascending order)?|Correct
BPO > Call Center > BPM
Call Center > BPM > BPO
BPM > BPO > Call Center
Call Center > BPO > BPM
5.The modern Outsource Industry kicked off in the 70's.|Correct
True
False
Outsourcing value
1.Expectations of a End Consumer are? [Select all the correct answers.]|Correct
High Quality
High Accuracy
Immediate Service
More Client base
2.The BPM’s Industry’s biggest value addition are the following: [Select all the
correct answers.]|Correct
Lower Cost
Consistent Service
Response Rate
3.Outsource Benefits can be some of the following: [Select all the correct
answers.]|Correct
Efficient Resource Utilization
Access to Variety of Resources
Offshore Expansion
Increased Risks
Growth Stagnation
4.BPM in its truest role can support the following: [Select all the correct
answers.]|Correct
Reduced Micro-management
Controlled Data Accessibility
Best Practice Company Wide Platform
Digital Transformation
5.Which are True? [Select all the correct answers if applicable]|Correct
BPM Market expected to reach 405 billion plus by 2027
37% small businesses prefer outsourcing
BPM growth and potential
1.Which of the past records are true? (Select all the correct answers.)|Correct
The global BPM market size had touched 10.64 billion in 2020
Global Market exhibited growth of 11.2%.in 2020% from 2017-19
2.The market is projected to grow from $ 11.84 billion (2021) to $ 26.18 billion in
2028 at a CAGR of 12 % during 2021-28 period.|Correct
True
False
3.Which are the booming BPM industries recently? (Select all the correct
answers.)|Correct
BFSI
Healthcare
IT/ITES
Manufacturing
Oil & Refinery
Shipping
4.Growing necessity to ___________ the business processes to achieve business
alertness is anticipated to boost the adoption of the BPM platforms across the
globe. (Select all the correct answers.)|Correct
Service
Digitalize
Finance
5.What are the driving business components in the BPM industry? (Select all the
correct answers.)|Correct
Services
Solutions
Finance
Outsourcing Location Types
1.Most Economical Outsource location typeCorrect
On Shore
Near Shore
Off Shore
2.Most Practical Outsource location typeCorrect
On Shore
Near Shore
Off Shore
3.Vigilance over Customer Quality Control would be easiest atCorrect
On Shore
Near Shore
Off Shore
4.Choose probable reasons for outsourcing. (Select all the correct
answers.)|Correct
Skills Set
Culture Diversification
Cost Effectiveness
5.Leading region for OutsourcingCorrect
Asia Pacific
ANZ
Africa
South America
Eastern Europe
Outsourcing Services
1.Tick the Box if its rightly indicated. Select all the options that correctly define the
terms.|Correct
BPM = Business Processing Management
BPO = Business Process Outsourcing
LPO = Legal Process Outsourcing
ITO = IT Outsourcing
KPO = Knowledge Process Outsourcing
HRO = Human Resource Outsourcing
2.LPO has always been in demand.|Correct
True
False
3.Hiring an internal HR Staff can cost 24% to 32% more than outsourcing your HR
functions.|Correct
True
False
4.ITO Contract Value Worldwide|Correct
92.5 bn USD
66.5 bn USD
26 bn USD
5.Highest Outsourcing reason companies get into business services with 3rd party
vendors|Correct
Agility
Cost
Access to Resources
Outsource Business Process
1.Easiest operations to manageCorrect
Inbound Process
Outbound Process
Back Office Process
2.Most difficult operations to manageCorrect
Inbound Process
Outbound Process
Back Office Process
3.Operations that usually has the highest number of Quality checks
practicedCorrect
Inbound Process
Outbound Process
Back Office Process
4.Another name for Back Office Process|Correct
Back Process
Asynchronous Process
Back End Process
5.Most profitable processCorrect
Inbound Process
Outbound Process
Back Office Process
BPM Model
1.BPM Model has the following stages usuallyCorrect
3
4
2.BPM Model assists in _____________. (Select all the correct answers)|Correct
Change management
Getting the best ideas out
Driving strong executions
3.Following are needed to ensure a smooth running of BPM Models. (Select all the
correct answers)|Correct
Study
Identify
Edit
Track
4.What is the sense in working with a business management process model? (Select
all the correct answers)|Correct
Assists in reducing costs effectively
Can help businesses recognize and respond to new client demands
Old business models are no longer effective
Creates increased productivity
Enhances competiton
Standardizes processes
Builds cross department collaboration
Improves safety, security, and compliance
5.Percentage of customer dropping services/products because of no
structure.|Correct
67%
33%
50%
